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Mountain View Manor Nursing Center

410 Buckner Branch Road, Bryson City, NC 28713 · For profit - Corporation · 120 certified beds · (828) 488-2101 Medicare & Medicaid certified

Call the home — (828) 488-2101 Need help choosing, fast? Free, unbiased: Eldercare Locator 1-800-677-1116
Abuse/neglect citation on record (F0602) — cited Apr 2025Resident-funds citation (F0565)1 actual-harm citation CMS recorded as corrected before the inspection ended (past non-compliance)$14,131 in federal fines1 Medicare payment denial
Insights

This home has serious findings on its record. Read them closely before you consider it.

Worth asking about
  • it has an abuse, neglect, or exploitation citation (F0602), cited Apr 2025
  • it has a citation for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0607) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
  • it has a citation for mishandling residents’ money or property (F0565)
  • inspectors recorded 1 serious finding as past non-compliance — the problem was found, fixed, and verified before the survey closed, so it is history rather than a current condition, but it is still worth asking what changed
  • a high number of inspection citations overall (37) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
  • the CMS record shows $14,131 in federal fines (most recent 2024-01-26)
  • its independent health-inspection rating is low (2/5)
  • its payroll-based staffing rating is low (1/5)
  • its facility-reported quality-measure rating is low (2/5)

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

1/5
CMS overall
1 of 5
Health inspectionSurveyor-assigned, ranked within your stateInspector-verified 2 of 5
StaffingFrom payroll records (PBJ) 1 of 5
Quality measuresSelf-reported by the facility 2 of 5

Location & what’s nearby

Hospital
Emergency dept. usually open 24/7 · ER 24/7
Urgent care / clinic
80 Veterans Blvd · (828) 538-4546 · Call to confirm hours
Pharmacy
200 Highway 19 S · (828) 488-1705 · Call to confirm hours
Grocery
615 US-19 S · (828) 488-6600 · Call to confirm hours
Park
1127 Franklin Grove Church Rd · (828) 488-6164 · Typically dawn to dusk
Place of worship

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measures 2 of 5
Long-stay residentspeople who live here 2 of 5
Short-stay residentsrehab / post-hospital 3 of 5

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Trend — is this home getting better or worse?

Over 2025-02 to 2026-06, this home’s CMS overall rating held steady at 1 stars. From monthly CMS archive snapshots.

Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.

Overall rating1★
Inspection scorelower = better
See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents whose need for help with daily activities increased26.0%15.6%15.4%worse
Long-stay residents who lose too much weight10.1%7.2%5.4%worse
Long-stay residents with a catheter left in their bladder2.5%0.7%0.9%worse
Long-stay residents with a urinary tract infection0.0%2.3%2.0%better
Long-stay residents with depressive symptoms0.4%5.9%6.5%better
Long-stay residents who were physically restrained0.4%0.0%0.1%worse than state — see note marked double-dagger below the table
Long-stay residents with falls causing major injury4.4%3.5%3.3%worse
Long-stay residents whose ability to walk worsened25.9%18.3%16.1%worse
Long-stay residents on antianxiety or hypnotic medication20.5%21.3%18.9%typical
Long-stay residents given the seasonal flu vaccine98.6%94.1%95.3%typical
Long-stay residents with pressure ulcers5.7%5.5%4.7%worse
Long-stay residents with worsening bladder/bowel control25.8%20.7%21.2%worse
Long-stay residents who got an antipsychotic medication — see the note below the table17.6%14.0%17.1%typical
Short-stay residents who newly got an antipsychotic medication0.8%1.4%1.4%better
Short-stay residents given the seasonal flu vaccine77.8%78.1%79.4%typical
Short-stay residents rehospitalized after admission19.1%22.9%22.6%better
Short-stay residents with an outpatient ER visit19.2%12.9%12.0%worse
Long-stay hospitalizations per 1,000 resident days1.361.781.67better
Long-stay outpatient ER visits per 1,000 resident days3.211.801.80worse

On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.

§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

49.7% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — which CMS reads as no different from the national rate. This is CMS’s risk-adjusted rate over 36 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.

49.7%U.S. median 51.5%
Got home and stayed home
11.5%U.S. median 10.7%
Went back to hospital
50.0%U.S. median 56.6%
Met the expected recovery
0.27U.S. median 0.31
Therapy hours / resident / day
0.13hours / resident / day
Physical therapy
0.10hours / resident / day
Occupational therapy
0.04hours / resident / day
Speech therapy

Met the expected recovery: 50.0% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 28 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.

Therapy staffing: this home’s payroll records show 0.27 therapist hours per resident per day in 2026Q1 — more than 40% of the 13,892 homes that report any therapy hours at all.

Weekend therapy: weekend therapy hours are 4% of this home’s weekday level — it runs therapy on weekdays, with essentially none at the weekend. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

See every short-stay measure CMS publishes for this home
MeasureThis homeU.S. medianPeriod coveredCMS’s call
Got home and stayed homeRate of successful return to home or community from a SNF49.7%CMS range 36.3–63.351.5%Oct 2022–Sep 2024no different from U.S.
Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF11.5%CMS range 8.0–17.710.7%Oct 2022–Sep 2024no different from U.S.
Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge50.0%56.6%Oct 2024–Sep 2025CMS makes no comparison for this measure
Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge39.3%52.8%Oct 2024–Sep 2025CMS makes no comparison for this measure
Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge28.6%50.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified100.0%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care settingnot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final dischargenot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay0.0%0.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened0.0%1.9%Oct 2024–Sep 2025CMS makes no comparison for this measure
Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization7.4%CMS range 4.5–12.97.1%Oct 2023–Sep 2024no different from U.S.
Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs1.251.02Oct 2022–Sep 2024CMS makes no comparison for this measure

From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.

Staffing

0.43
RN hours/ resident / day
0.83
LPN hours/ resident / day
1.96
Aide hours/ resident / day
3.21
Total nurse hours/ resident / day
0.16
RN hoursweekends
Total nursing turnover
RN turnover

How full it usually is: this home is certified for 120 beds and averages 74.8 residents a day — about 62% occupied, or roughly 45 beds typically open. It often has substantial empty capacity — worth asking why, since low census can reflect either a new or shrinking home or one families are avoiding. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.21 hrs/resident/day is below the 3.48-hour benchmark and RN staffing of 0.43 is below the 0.55-hour RN benchmark and nurse-aide staffing of 1.96 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 2.88 hrs/resident/day on weekends vs 3.34 on weekdays — 14% thinner on weekends. RN hours go from 0.53 to 0.16 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

9
deficiencies at the latest standard inspection (2026-07-09)
10
at the previous standard inspection (2025-04-17)

Deficiencies are fewer than at the previous inspection — improving. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

37 citations, most serious first. The 11 most serious are shown; the remaining 26 are one tap away and print in full.

  • Actual harm · Gcited before2024-01-26 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review and Responsible Party, staff, and Medical Doctor interviews, the facility failed to safely transfer a resident from the bed to the chair when one staff member used a mechanical lift resulting in the resident falling to the floor for 1 of 6 sampled residents reviewed for accidents (Resident #30). On 05/17/23, while being transferred one of the clasps attaching the sling to the mechanical lift malfunctioned resulting in Resident #30 falling out of the sling onto the floor. Upon initial nurse assessment, Resident #30 complained of no pain and had no obvious injuries but later that same day he complained of hip pain, was sent out to the hospital for evaluation, x-rays obtained revealed no hip fracture and he returned to the facility on [DATE]. On 05/22/23 additional x-rays were obtained due to complaints of neck pain that revealed Resident #30 had sustained a C7 (one of the cervical vertebrae that support the head and connect it to the shoulders and body) and T1 (vertebrae that…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Past Non-Compliance
  • Potential for harm · Fcited before2026-07-09 · tag F0812 — failed to store, cook, and serve food safely — widespread
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations and staff interviews, the facility failed to discard food with signs of spoilage and label and date food items in 1 of 1 walk-in cooler and maintain a clean and sanitary ice machine for 1 of 1 ice machine used to serve beverages to residents. These practices had the potential to affect food served to residents. Findings included: a. An observation of the walk-in cooler on 07/06/26 at 9:54 AM made with the Head [NAME] revealed the following:- A clear plastic container with a lid labeled tuna dated 6/21 with a use by date of 6/30,-A clear plastic pitcher with a lid labeled tomato soup with a use by date of 7/2,-A clear container with a lid labeled alfredo with a use by date of 6/28,-A clear plastic container with a lid labeled brown gravy with a use by date of 7/5,-A clear plastic container with an unsecured lid labeled cheezy rice with a use by date of 7/2,-A metal steam pan covered with plastic wrap with no label or date. The Head [NAME] was unable to identify the contents. It appeared to be grated cheese over pasta with a white creamy sauce on the bottom,-A…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has no plan of correction
  • Potential for harm · Ecited before2026-07-09 · tag F0641 — pattern
    Ensure each resident receives an accurate assessment.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and staff interviews, the facility failed to accurately code the Minimum Data Set (MDS) assessment in the areas of falls and Preadmission Screening and Resident Review (PASRR) for 7 of 22 residents reviewed for MDS accuracy (Resident #11, #20, #8, #9, #68, #10, and #76). Findings included: 1. Resident #11 was admitted to the facility on [DATE] with diagnoses which included chronic respiratory failure with hypoxia (inadequate oxygen levels) and fracture of the upper end left humerus (upper arm bone) with routine healing. The admission MDS assessment dated [DATE] coded Resident #11's fall history as having a fall in the last month and a fracture related to a fall prior to admission. Review of the nurse's progress note dated 04/22/26 revealed staff were alerted that Resident #11 was on the floor. The note indicated Resident #11 had rolled out of bed and landed on her buttocks. Resident #11 denied hitting her head or loss of consciousness and was noted to have no visible injury or complaints…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has no plan of correction
  • Potential for harm · D2026-07-09 · tag F0627 — isolated
    Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and staff interviews, the facility failed to develop a discharge care plan for 1 of 2 sampled residents reviewed for discharge (Resident #83). Findings included:Resident #83 was admitted to the facility on [DATE]. Her cumulative diagnoses included obsessive-compulsive personality disorder (OCPD).A care plan meeting note dated 12/01/25 revealed a meeting was held with Resident #83's Family Member #1 and members of the facility's Interdisciplinary Team (IDT) that included the Business Office Manager, Social Worker (SW), Director of Nursing Services, and Administrator. It was noted that Resident #83 did not wish to attend. The plans discussed were for Resident #83 to remain at the facility short-term, receive psychiatric services prior to discharging home and there were no barriers to her discharge. The admission Minimum Data Set (MDS) assessment dated [DATE] revealed Resident #83 had intact cognition. The MDS noted Resident #83's overall goal was to discharge to the community, there was no…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has no plan of correction
  • Potential for harm · Dcited before2026-07-09 · tag F0645 — isolated
    PASARR screening for Mental disorders or Intellectual Disabilities
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and staff interviews, the facility failed to submit a request for a Level II Preadmission Screening and Resident Review (PASRR) evaluation for residents who were admitted to the facility with serious mental health disorders for 2 of 6 residents reviewed for PASRR (Resident #2 and Resident #75).Findings included:a. A North Carolina (NC) Level I PASRR screening form dated 02/23/26 for Resident #2 noted a screening type of PASRR only review. There were no mental health diagnoses documented on the NC Level I PASRR screen.A PASRR Determination Notification letter dated 02/25/26 revealed Resident #2 had a Level I PASRR with no expiration date.Resident #2 was admitted to the facility on [DATE] with diagnoses that included Post-Traumatic Stress Disorder (PTSD), depression and anxiety disorder.The admission Minimum Data Set (MDS) assessment dated [DATE] revealed Resident #2 was not currently considered by the state Level II PASRR process to have a serious mental illness or intellectual disability.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has no plan of correction
  • Potential for harm · D2026-07-09 · tag F0658 — failed to meet professional standards of care — isolated
    Ensure services provided by the nursing facility meet professional standards of quality.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record review, and staff interviews, the facility failed to prevent the administration of expired medications for 1 of 5 residents reviewed for Medication Administration (Resident #71).The findings included:Resident #71 was admitted to the facility on [DATE].Review of a physician's order dated 4/30/26 revealed Resident #71 was prescribed Vitamin B12 oral tablet. Give 500 micrograms (MCG) by mouth one time a day for supplement. During a medication storage observation conducted on 7/8/26 at 8:45 AM with the Director of Nursing Services and Medication Aide (MA) #1 on the A Hall Medication Cart, a bottle of Vitamin B 12 500 MCG with an expiration date of 1/2026 was discovered with 92 pills remaining. MA #1 stated that the expired Vitamin B-12 had been administered to one resident that morning. MA #1 reported Resident #71 had received one pill of Vitamin B 12 500 MCG that morning. She stated she became aware the medication was expired when it was discovered during the medication storage…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has no plan of correction
  • Potential for harm · Dcited before2026-07-09 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record review and interviews with the Nurse Practitioner (NP), a Family Member and staff, the facility failed to recognize a cognitively impaired resident had left the facility unsupervised. Staff were not aware the resident had exited the facility until a Family Member who was visiting reported a resident was wandering in the parking lot. The deficient practice occurred for 1 of 5 residents reviewed for accidents (Resident #87).Findings included:Resident #87 was admitted to the facility on [DATE] with diagnoses which included Alzheimer's disease, dementia, and anxiety disorder. Resident #87 was discharged from the facility on 03/01/26.A nurse's progress note dated 06/30/25 revealed Resident #87 was observed at the facility's front door, punching numbers into the keypad. The note revealed Resident #87 wanted to sit outside on the porch, and the nurse had explained a staff member needed to be with her when outside and that Resident #87 understood. An elopement evaluation dated 09/03/25…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has no plan of correction
  • Potential for harm · Dcited before2026-07-09 · tag F0761 — failed to label and store drugs safely — isolated
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations and staff interviews, the facility failed to remove expired medications and secure an unattended medication cart for 2 of 4 medication carts reviewed for medication storage (A hall cart and C hall cart).Findings included: a. On 7/8/26 at 8:17 AM, during an observation of the C Hall Medication Cart with the Director of Nursing Services, the medication cart was found unlocked, unattended, and located inside the C and D Hall Nursing Station. The nursing station had two points of entry: one entrance with a door that was unlocked, and a second entrance that had no door at all, leaving the area completely open. Both entrances were accessible to residents and visitors. On 7/8/26 at 8:18 AM an interview with the Director of Nursing Services revealed that the cart belonged to Nurse #1. He stated that his expectation was that the Nurse or the Medication Aide (MA) locked the Medication Cart when it was unattended by a Nurse or an MA.On 7/8/26 at 8:21 AM an interview with Nurse #1 revealed that she had checked the C Hall Medication Cart in morning during handoff with the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has no plan of correction
  • Potential for harm · D2026-07-09 · tag F0805 — failed to prepare food in a form residents can eat — isolated
    Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, test tray and Speech Language Pathologist (SLP), Registered Dietitian (RD) and staff interviews, the facility failed to serve pureed food items with an applesauce or pudding-like consistency. This failure had the potential to affect 2 of 2 residents who had orders for an advanced dysphagia (difficulty swallowing) diet with pureed-texture foods (smooth, moist pudding-like foods that require no chewing).The findings included:During an observation of the lunch meal service in the main dining room on 07/06/26 at 1:26 PM, the SLP reported residents who had orders for a pureed diet could not eat the food due to the food items being too thick for the residents to swallow. She explained the pureed food items sent out from the kitchen were a paste-like consistency but should be more of an applesauce-like consistency and when she noticed residents received pureed food that was too thick, she took the food back to the kitchen to have dietary staff add more liquid. The SLP revealed she felt the inconsistency in the preparation of pureed food was due to high turnover in…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has no plan of correction
  • Potential for harm · Ecited before2025-04-17 · tag F0812 — failed to store, cook, and serve food safely — pattern
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations and staff interviews, the facility failed to discard expired food from 1 of 1 walk-in cooler, date food items in 1 of 1 walk-in freezer, cover food items in 1 of 1 walk-in cooler, and remove expired food available for use from 1 of 1 dry storage room. This deficient practice had the potential to affect food served to residents. Findings included: 1. An initial observation of the walk-in cooler on 04/14/25 at 10:02 AM revealed a box of thawed premade peanut butter and honey sandwiches with a date of 03/27/25. An interview with the Dietary Manager on 04/14/25 at 10:05 AM revealed the date of 03/27/25 indicated that was the date the sandwiches were placed in the cooler, and she was not sure how long they were good for after they were thawed but she would check. A follow-up interview with the Dietary Manager on 04/16/25 at 11:00 AM revealed she was unable to locate the manufacturer's information on how long the premade sandwiches were good for after being thawed, so she discarded the sandwiches. An interview with the Administrator on 04/17/25 at 3:13 PM revealed he…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-04-17 · tag F0550 — failed to protect resident dignity and rights — isolated
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and staff interviews, the facility failed to treat a resident in a dignified and respectful manner when Nurse Aide #1 raised her voice, yelled and argued with a resident causing the resident to become upset for 1 of 3 residents reviewed for dignity (Resident #122). A reasonable person would not want to be yelled at and could feel belittled, scared or threatened when spoken to in such an undignified manner. Findings included: Resident #122 was admitted to the facility on [DATE]. The quarterly Minimum Data Set (MDS) assessment dated [DATE] revealed Resident #122 had moderate impairment in cognition. He had no behaviors and required assistance with toileting hygiene and transfers. Review of the facility's investigation documentation revealed on 08/28/24, Nurse #2 and Nurse Aide (NA) #2 reported they witnessed NA #1 display verbal aggression toward Resident #122 by yelling and arguing with him after he had fallen while attempting to go to the bathroom unassisted. When NA #2 continued arguing…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
Show the remaining 26 citations
  • Potential for harm · D2025-04-17 · tag F0602 — failed to protect residents from theft of their belongings — isolated
    Protect each resident from the wrongful use of the resident's belongings or money.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interviews with staff, the facility failed to protect resident rights to be free from misappropriation of controlled medication for 1 of 7 residents reviewed for misappropriation of resident property (Resident #276). The findings included: Review of the facilities Abuse, Neglect and Exploitation policy and procedure which was last reviewed on 4/4/25 revealed that the facility stated residents had the right to be free from misappropriation of property. Resident #276 was admitted to the facility on [DATE] with diagnosis that included depression, anxiety disorder and dementia. Review of the quarterly minimum data set (MDS) dated [DATE] revealed that Resident #276 was severely cognitively impaired. Review of the physician's order dated 10/16/24 revealed Resident #276 had an order to receive 0.5 milligrams (MG) of lorazepam (a medication used to treat anxiety) every 6 hours as needed for anxiety for 14 Days. Review of the facilities investigation dated 10/26/24 revealed at 9:00 PM on…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-04-17 · tag F0607 — failed to have anti-abuse policies — isolated
    Develop and implement policies and procedures to prevent abuse, neglect, and theft.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and staff interviews, the facility failed to implement their abuse policy and procedure by not maintaining evidence of an investigation into misappropriation of property and not immediately reporting an allegation of abuse to the Administrator/designee and not notifying local law enforcement or Adult Protective Services of allegations of abuse or misappropriation of property for 3 of 5 abuse investigations reviewed (Residents #12, #24, #27, #43, #223, #222). The findings included: Review of the facilities Abuse, Neglect and Exploitation policy and procedure which was last reviewed on [DATE]. The administrator will be immediately notified by staff if abuse, neglect, mistreatment, misappropriation and or exploitation is alleged or suspected. Staff will document the investigation findings including any recommendations of corrective action and such documentation will be retained as part of the investigation file. a. Review of the initial allegation report submitted by the facility to the State…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-04-17 · tag F0641 — isolated
    Ensure each resident receives an accurate assessment.
    What the surveyor found here — the official record, unedited, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation and record review, the facility failed to accurately code the Minimum Data Set (MDS) assessment in the area of oxygen use for 1 of 3 residents reviewed for respiratory care (Resident #272). The findings included: Resident #272 was admitted to the facility on [DATE] with diagnoses that included chronic obstructive pulmonary disease and chronic respiratory failure with hypoxia (a condition in which there is an inadequate supply of oxygen to the body's tissues). A review of Resident #272's physician orders revealed an order dated 04/13/25 for oxygen to be administered continuously via nasal cannula at 3 liters per minute, may titrate to keep oxygen (O2) saturation greater than 90%. A review of the admission Minimum Data Set, dated [DATE] revealed Resident #272 was not coded for oxygen use. An observation on 04/14/25 at 11:56 AM revealed Resident #272 sitting in his wheelchair by his bed with oxygen being administered via nasal cannula by an oxygen concentrator.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-04-17 · tag F0655 — isolated
    Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and staff interviews, the facility failed to develop a baseline care plan within 48 hours of a resident's admission (Resident #272) and ensure a baseline care plan addressed insulin use for a resident with diabetes (Resident #73) for 2 of 4 residents reviewed for respiratory care and self-administration of medications. The findings included: 1. Resident #272 was admitted to the facility on [DATE] with diagnoses that included chronic respiratory failure with hypoxia (a condition in which there is an inadequate supply of oxygen to the body's tissues). A review of Resident #272's medical record revealed no baseline care plan had been developed for him within 48 hours of admission. On 04/17/25 at 9:16 AM an interview with the Admission/Discharge Nurse revealed she was responsible for completing baseline care plans, but if a resident was admitted over the weekend the nurse on the hall admitting the resident was responsible for completing it. An interview on 04/17/25 at 10:14 AM with the MDS…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-04-17 · tag F0677 — failed to help fully-dependent residents with daily care — isolated
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record review, and resident and staff interviews, the facility failed to provide showers as scheduled to a resident dependent on staff assistance for bathing for 1 of 4 residents reviewed for activities of daily living (Resident #2). Findings included: Resident #2 was admitted to the facility on [DATE] with diagnoses that included chronic obstructive pulmonary disease (trouble breathing), heart failure, and anxiety disorder. The quarterly Minimum Data Set (MDS) dated [DATE] assessed Resident #2 with intact cognition and was dependent on staff assistance with showering/bathing and transfers. She displayed no behaviors and did not reject care during the MDS assessment period. A review of Resident #2's comprehensive care plans last reviewed/revised on 03/13/25 revealed she had an activities of daily living self-care performance deficit related to deconditioning, COPD and heart failure. Interventions included dependence on staff with showering twice weekly and as necessary. Review of the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-04-17 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolated
    Provide safe and appropriate respiratory care for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record review, and staff interviews, the facility failed to post cautionary and safety signage outside a resident's room that indicated the use of oxygen for 1 of 3 residents reviewed for respiratory care (Resident #272). The findings included: Resident #272 was admitted to the facility on [DATE] with diagnoses that included chronic obstructive pulmonary disease and chronic respiratory failure with hypoxia (a condition in which there is an inadequate supply of oxygen to the body's tissues). A review of Resident #272's physician orders revealed an order dated 04/13/25 for oxygen to be administered continuously via nasal cannula at 3 liters per minute, may titrate to keep oxygen (O2) saturation greater than 90%. A review of the admission Minimum Data Set (MDS) dated [DATE] indicated Resident #272 exhibited no behavior or rejection of care and was not coded for oxygen use. An observation on 04/14/25 at 11:56 AM revealed Resident #272 sitting in his wheelchair by his bed with oxygen being…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-04-17 · tag F0761 — failed to label and store drugs safely — isolated
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record review, and staff interviews, the facility failed to secure medications stored at the bedside for 1 of 1 resident reviewed for medication storage (Resident #73). Findings included: Resident #73 was admitted to the facility 04/07/25 with a diagnosis including costochondritis (inflammation of the cartilage that connects a rib to the breastbone). Review of the baseline care plan dated 04/08/25 revealed Resident #73 was cognitively intact. Review of the medical record revealed Resident #73 was assessed for self-administration of medication on 04/08/25. The assessment indicated Resident #73 was not approved for self-administration of medications and may not keep medications at the bedside. Review of Resident #73's Physician orders revealed an order dated 04/09/25 for Diclofenac Sodium gel 1% (anti-inflammatory medication) apply to left chest wall twice a day for 14 days. Resident #73's admission Minimum Data Set (MDS) assessment dated [DATE] was in progress. An observation of Resident…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-04-17 · tag F0880 — failed to prevent and control infections — isolated
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, record review, staff interviews, and review of the facility's policies and procedures, the facility staff failed to follow infection control procedures when Nurse #1 did not don a gown while administering Resident #51's tube feeding for 1 of 5 staff members observed for infection control practices. The findings included: Review of the facility's undated policy for Enhanced Barrier Precautions revealed that gowns and gloves should be worn when performing high contact resident care activities such as device care or use with central lines, urinary catheters, feeding tubes, tracheostomies or ventilators. An observation on 04/16/25 at 11:59 AM of Nurse #1 entering Resident #51's room that had a sign on the door for Enhanced Barrier Precautions which instructed staff to don gloves and gown. Nurse #1 entered the room and informed Resident #51 she was going administer his tube feed, washed her hands, and applied clean gloves. Nurse #1 proceeded to attach the tube extension set to the gastrostomy tube (feeding tube surgically inserted into the stomach) and administered…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-01-26 · tag F0641 — pattern
    Ensure each resident receives an accurate assessment.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and staff interviews, the facility failed to accurately code Minimum Data Set (MDS) assessments in the areas of Preadmission Screening and Resident Review (PASRR), falls, pressure ulcer, skin and ulcer treatments, tobacco use, gradual dose reduction, and respiratory treatments for 7 of 24 sampled residents (Residents #8, #42, #39, #1, #19, #26, and #29). Findings included: 1. Resident #8 was admitted to the facility on [DATE] with diagnoses that included schizophrenia, anxiety, depression, and post-traumatic stress disorder. A PASRR Level II Determination Notification letter dated 01/08/21 revealed Resident #8 had a Level II PASRR with no expiration date. a. The annual MDS assessment dated [DATE] indicated Resident #8 was not currently considered by the state Level II PASRR process to have a serious mental illness and/or intellectual disability or other related conditions. b. The significant change MDS assessment dated [DATE] indicated Resident #8 was not currently considered by the state…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-01-26 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — pattern
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record review, interviews with the Medical Doctor and staff the facility failed to set the alternating pressure air mattress at the correct setting based on the resident's weight for 3 of 4 residents reviewed for pressure ulcers (Resident #39, #24, and #1). Findings included: 1. Resident #39 was admitted to the facility on [DATE]. Resident #39's current diagnoses included adult failure to thrive, a sacral stage 3 pressure ulcer (full-thickness loss of skin) and right buttock stage 3 pressure ulcer. A physician's order with an active date 09/20/23 was for the placement of an air mattress to the bed and indicated it was for wound healing and preventative measure. The physician orders included check the placement of the air mattress daily at bedtime. The care plan revised on 10/03/23 identified Resident #39 had the potential and actual skin impairment involving the sacrum and right gluteal fold related to impaired mobility. Interventions included an air mattress to the bed and indicated it…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-01-26 · tag F0812 — failed to store, cook, and serve food safely — pattern
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation and staff interviews the facility failed to cover and date an open food item in 1 of 1 walk-in freezer; ensure food items were labeled and dated in 2 of 2 nourishment rooms (A/B Hall and C/D Hall); and maintain a clean refrigerator and freezer in 1 of 2 nourishment rooms (C/D Hall). These practices had the potential to affect food served to residents. Findings included: 1. An initial tour of the walk-in freezer on 01/22/24 at 10:37 AM revealed a box of hamburger patties open to air with no open date. An interview with the Assistant Dietary Manager on 01/22/24 at 10:37 AM revealed the hamburger patties should be covered and dated when they were opened. He stated it was the responsibility of the person that opened the item to date it and cover it, so it was not left open to air. The Assistant Dietary Manager stated he was not sure why the hamburger patties were not covered and dated. A telephone interview with the Dietary Manager on 01/25/24 at 9:25 AM revealed all food in the freezer should be covered, labeled, and dated when opened. She stated it was the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-01-26 · tag F0867 — failed to act on quality-improvement findings — pattern
    Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, record review, and staff interviews, the facility's Quality Assessment and Assurance (QAA) Committee failed to maintain implemented procedures and monitor the interventions that the committee put into place following the recertification and complaint investigation survey completed on 07/15/22. This was for one repeat deficiency originally cited in the area of infection prevention and control that was subsequently recited on the current recertification and complaint investigation survey of 01/26/24. The continued failure of the facility during two federal surveys of record shows a pattern of the facility's inability to sustain an effective Quality Assessment and Assurance Program. The findings included: This tag is cross referenced to: F 880: Based on observations, record review, and staff interviews, the facility failed to ensure staff implemented their infection control policy for Personal Protective Equipment (PPE) and hand hygiene when Nurse Aide (NA) #2, the Admissions Director, the Maintenance Director, and Nurse #4 failed to don N-95 facemasks and/or…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-01-26 · tag F0880 — failed to prevent and control infections — pattern
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record review, and staff interviews, the facility failed to ensure staff implemented their infection control policy for Personal Protective Equipment (PPE) and hand hygiene when Nurse Aide (NA) #2, the Admissions Director, the Maintenance Director, and Nurse #4 failed to don N-95 facemasks and/or goggles upon entering and/or removing N-95 facemasks and sanitizing goggles upon exiting 3 of 3 resident rooms on special droplet contact precautions for COVID-19 (Rooms 106, 141 and 159); when Nurse #3 failed to perform hand hygiene after removing dirty gloves and before donning clean gloves during wound care for 1 of 3 residents reviewed for pressure ulcers (Resident #29); and when the Nursing Consultant and NA #3 failed to assist 3 of 3 residents with hand hygiene before meals for 2 of 2 dining observations (Residents #21, #46, and #229). These failures occurred during a COVID-19 outbreak at the facility. Findings included: The facility's policy, Transmission-based Precautions (Special Droplet…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-01-26 · tag F0883 — failed to offer flu and pneumonia vaccines — pattern
    Develop and implement policies and procedures for flu and pneumonia vaccinations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and staff interview the facility failed to include documentation in the medical record of education on the benefits, and possible side effects of the influenza vaccination and document refusal or acceptance of the influenza vaccination for 3 of 5 residents (Resident #17, Resident #19, Resident #55) reviewed for immunizations. The findings included: Record review of the following residents' immunizations and consents revealed in part: 1a. Resident #17 was admitted on [DATE] with the quarterly minimum data set (MDS) revealing she was severely cognitively impaired and was administered the flu vaccine on 10/9/23 with the only flu consent signed by the resident's Responsible Party (RP) was dated 7/25/17. 1b. Resident #55 was admitted on [DATE] with the quarterly minimum data set (MDS) revealing she was cognitively intact and was administered the flu vaccine on 10/9/23 with the only flu consent signed by the resident was dated 6/20/22. 1c. Resident #19 was admitted on [DATE] with the quarterly…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-01-26 · tag F0554 — isolated
    Allow residents to self-administer drugs if determined clinically appropriate.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record review, interviews with residents and staff the facility failed to obtain physician orders and assess the ability to safely use medications observed at the bedside for 2 of 3 residents reviewed for self-administered medications (Resident #35 and #46). Findings included: 1. Resident #35 was admitted to the facility on [DATE] with diagnoses including gastro-esophageal reflux disease (GERD). The admission Minimum Data Set (MDS) dated [DATE] assessed Resident #35 was cognitively intact with the ability to communicate needs and understood others. The comprehensive care plan initiated on 12/23/23 did not address the abilities of Resident #35 to self-administer medication. A review of the medical records revealed no self-administer assessment was completed for Resident #35 to safely administer medications. During an observation and interview on 01/22/24 at 2:35 PM Resident #35 was observed resting in bed and placed on the overbed table within arm's reach was a bottle of calcium carbonate…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-01-26 · tag F0645 — isolated
    PASARR screening for Mental disorders or Intellectual Disabilities
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY 2. Record review of the undated North Carolina Medicaid Uniform Screening Tool (NC MUST) inquiry document revealed Resident #48 had a Level I PASRR effective 02/22/23. There were no requests for an updated PASRR evaluation submitted or completed since 02/22/23. Resident #48 was admitted to the facility on [DATE] with diagnosis that included bipolar disorder and unspecified dementia mild without behavioral disturbance, psychotic disturbance, mood disturbance, and anxiety. Review of the admission minimum data set (MDS) dated [DATE] revealed Resident #48 had not been evaluated by Level II PASRR and determined to have a serious mental illness, intellectual disability or other related condition. Resident #48 received antipsychotic medication on a routine basis. An interview on 01/24/24 at 3:59 PM with the Social Worker revealed she was new to the role and was being transitioned into taking over the PASRR process. She explained the Bookkeeper currently completed PASARR requests. A telephone interview on 01/25/24 at…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-01-26 · tag F0646 — isolated
    Notify the appropriate authorities when residents with MD or ID services has a significant change in condition.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and staff interviews, the facility failed to request a Preadmission Screening and Resident Review (PASRR) re-evaluation after a significant change in physical or mental status for 1 of 4 sampled residents reviewed for PASRR (Resident #8). Findings included: Resident #8 was admitted to the facility on [DATE] with diagnoses that included schizophrenia, anxiety, depression, and post-traumatic stress disorder. A PASRR Level II determination notification letter dated 01/08/21 revealed Resident #8 had a Level II PASRR with no expiration date. The significant change in status Minimum Data Set (MDS) assessment dated [DATE] revealed Resident #8 was not considered by the state Level II PASRR process to have a serious mental illness and/or intellectual disability or other related conditions. During an interview on 01/24/24, the Social Worker (SW) revealed she was still learning the PASRR process to take over once she gained access to NC MUST and did not know to request a PASRR re-evaluation when a…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-01-26 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and staff interview the facility failed to create a comprehensive care plan related to smoking for 1of 2 residents (Resident #74) reviewed for smoking. The findings included: Resident #74 was admitted to the facility on [DATE] with diagnosis that included nicotine dependence on cigarettes. Review of the admission Minimum Data Set (MDS) dated [DATE] revealed Resident #74 was cognitively intact with no behaviors. Resident #74 had shortness of breath and current use of tobacco. Review of the comprehensive care plan dated 11/16/23 revealed that there was no care plan related to smoking. Review of the facilities smoking policy revealed in part: The registered nurse completing the initial smoking assessment will complete an Immediate Needs Care Plan to address the resident's smoking safety. The plan of care will be reviewed by the interdisciplinary team (IDT) and updated once a quarter or more frequently as warranted by the resident's condition. Review of the Smoking Evaluation dated 10/31/23…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-01-26 · tag F0677 — failed to help fully-dependent residents with daily care — isolated
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record review, and interviews with staff the facility failed to provide nail care for 1 of 1 dependent resident reviewed for activities of daily living (Resident #24). Findings included: Resident #24 was admitted to the facility on [DATE]. Resident #24's current diagnoses included dementia. The quarterly Minimum Data Set (MDS) dated [DATE] assessed Resident #24's cognition as severely impaired and dependent on staff for bathing and personal hygiene. The care plan, revised on 01/08/24, identified Resident #24 as having a self-care deficit related to fatigue and impaired balance. Interventions included check nail length, trim and clean on bath days, and as necessary. During an observation on 01/22/24 at 12:03 PM the fingernails of Resident #24 appeared jagged and dirty. The left thumb nail was long and extended approximately 2-centimeters (cm) past the tip of thumb and had a buildup of thick black colored debris underneath the nail. Review of the Nurse Aide (NA) activities of daily living…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-01-26 · tag F0692 — failed to prevent malnutrition and dehydration — isolated
    Provide enough food/fluids to maintain a resident's health.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and staff, Registered Dietician (RD), and Medical Director (MD) interviews the facility failed to address weight loss for 1 of 3 residents reviewed for nutrition (Resident #29). Findings included: Resident #29 was admitted to the facility 04/23/21 with diagnoses including anemia and diabetes. Review of Resident #29's physician orders revealed an order dated 04/24/21 for furosemide (a diuretic) 20 milligrams (mg) once a day for fluid retention. Review of Resident #29's weights are as follows: 09/03/23 207 pounds 09/25/23 191 pounds 10/02/23 188.5 pounds 10/04/23 191 pounds 10/23/23 190 pounds 11/02/23 190 pounds 12/04/23 191 pounds 01/04/24 176 pounds 01/15/24 175 pounds The quarterly Minimum Data Set (MDS) assessment dated [DATE] revealed Resident #29 was moderately cognitively impaired and was dependent on staff assistance for eating. The MDS indicated Resident #29 had a stage 2 pressure ulcer (partial skin loss with exposed dermis) that was not present on admission and was not receiving…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-01-26 · tag F0700 — isolated
    Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record review, and staff interviews the facility failed to attempt alternatives, review the risks and benefits, and obtain informed consent from the resident's Responsible Party (RP) prior to use of bed rails; comprehensively assess the risk of entrapment after the placement of an alternating pressure air mattress; and accurately assess the continued need for bed rails for 2 of 6 residents reviewed for bed rail use (Resident #1 and Resident #24). Findings included: 1. Resident #1 was admitted to the facility 04/28/13 with diagnoses including stroke, hemiplegia (paralysis on one side of the body), aphasia (a language disorder that affects a person's communication ability), contracture to the right hand (a disorder that affects normal movement), and non-Alzheimer's dementia. Resident #1 had a physician order dated 07/24/23 to check placement of air mattress daily on night shift. Review of the quarterly Minimum Data Set (MDS) assessment dated [DATE] revealed Resident #1 was rarely or never…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-01-26 · tag F0807 — failed to offer suitable drinks — isolated
    Ensure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review, resident and staff interviews, the facility failed to provide drinks consistent with the resident's preference for 1 of 1 sampled resident (Resident #55). Findings included: Resident #55 was admitted to the facility on [DATE]. A physician's diet order dated 06/01/22 for Resident #55 noted a regular diet, regular texture and regular liquids. The quarterly Minimum Data Set (MDS) assessment dated [DATE] assessed Resident #55 with intact cognition and requiring setup or cleanup assistance only with eating and drinking. During an interview on 01/24/23 at 9:53 AM, Resident #55 revealed there was a soft drink dispenser out in the main dining room for everyone to access but the sweet tea ran out frequently, most recently yesterday at lunch and two times last week. She explained when the sweet tea ran out dietary didn't have any more and she was offered unsweet tea with a sugar packet, but it didn't taste the same because the sugar didn't dissolve completely. Resident #55 explained…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-01-26 · tag F0808 — failed to follow doctor-ordered diets — isolated
    Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record review, interviews with the Registered Dietitian and staff the facility failed to follow the physician's diet order for double portions of protein with meals for 1 of 3 residents reviewed for nutrition (Resident #39). Findings included: Resident #39 was admitted to the facility on [DATE]. Resident #39's current diagnoses included adult failure to thrive, a sacral stage 3 pressure ulcer (full-thickness loss of skin) and right buttock stage 3 pressure ulcer. Review of the quarterly Minimum Data Set (MDS) dated [DATE] assessed Resident #39 was cognitively intact and required supervision with eating. Resident #39 weighed 113 pounds with known weight loss and not on a regimen to lose weight. The MDS identified a stage 4 pressure ulcer (full-thickness skin loss). The Registered Dietitian (RD) progress note dated 01/03/24 revealed Resident #39 was encouraged to consume as much protein as possible to increase wound healing and recommended double protein of meat at meals. Review of the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • No harm found · B2026-07-09 · tag F0565 — failed to support the resident council — pattern
    Honor the resident's right to organize and participate in resident/family groups in the facility.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and resident and staff interviews, the facility failed to resolve and communicate the facility's efforts to address repeated dietary concerns voiced by residents during Resident Council meetings for 6 of 12 months reviewed (January 2026, February 2026, March 2026, April 2026, May 2026, and July 2026).Findings included:The Resident Council minutes for the period August 2025 through July 2026 were reviewed and revealed the following:Resident Council minutes dated 01/09/26 noted in part, old business was noted as read and approved and any issues not resolved were moved to new business. Under new business, residents voiced food was the main concern, menus have been reviewed with food managers, and the diet doesn't reflect residents' likes or dislikes. Snacks were not being passed. Resident Council minutes dated 02/06/26 noted in part, old business was noted as resident council had not received a reply from administration in regard to January concerns. Under new business, residents voiced food was the main concern, meats were processed meats and not real meat.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has no plan of correction
  • No harm found · C2024-01-26 · tag F0803 — failed to meet residents' dietary needs — widespread
    Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations of the meal service tray line, record review, and Registered Dietician (RD) and staff interviews the facility failed to provide portions of food from a standardized meal planning guide such as a spreadsheet. This failure had the potential to affect 77 out of 78 residents. Findings included: Review of a menu for the Fall/Winter cycle of 2021-2022 revealed spaghetti with meat sauce, vegetable blend, and garlic toast were going to be served for the lunch meal on 01/24/23. An interview with [NAME] #1 on 01/24/24 at 11:00 AM revealed she did not have the spreadsheet that provided portion sizes, but the Assistant Dietary Manager would be able to provide them when he arrived. She stated she was serving the spaghetti with meat sauce, regular spaghetti noodles, pureed spaghetti noodles, Italian blend vegetables, and pureed vegetables in a 4-ounce portion for each item. An observation of the meal tray line on 01/24/24 at 12:01 PM revealed each menu item was served in 4-ounce portions. In an interview with the Assistant Dietary Manager on 01/24/24 at 3:26 PM he stated he…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • No harm found · B2024-01-26 · tag F0842 — failed to keep accurate, complete medical records — pattern
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and staff interviews, the facility failed to document self-administered medications for 1of 3 residents reviewed for self-administration (Resident #55). The findings included: Resident # 55 was admitted to the facility on [DATE] with a diagnosis that included migraine. Review of the quarterly Minimum Data Set (MDS) dated [DATE] revealed she was cognitively intact with no behaviors. She did not receive scheduled pain medications but did receive as needed (prn) pain medications. Resident #55 did have frequent pain that interfered with her day-to-day activities, but not her sleep. Review of the care plan dated 11/30/23 revealed in part: Resident #55 had a physician's order for unsupervised self-administration of Sumatriptan tablets and Sumatriptan injection. Interventions included, Resident #55 will take medication safely and as prescribed through the review date. Resident #55 will demonstrate the ability to take medications at the correct dose, route, time, frequency and for the right…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

$14,131 in federal fines across 1 penalty. 1 Medicare payment denial on record.

  • $14,131 — penalty dated 2024-01-26
  • Medicare payment denial — starting 2024-02-24 for 17 days

Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.

Who owns this facility

Owner / managerTypeRoleSince
Ownership Data Not Available

The source lists no ownership percentage for any party here — PECOS records a share only for equity interests, not for board or management roles.

Follow the money — this home’s finances

Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.

$8.8M
Net patient revenuemost recent cost report
-11.3%
Operating marginrevenue minus expenses
Who pays — share of resident-days
Medicaid 72%Medicare 7%Other / private 22%

About 72% of this home’s resident-days are paid by Medicaid, which reimburses well below the cost of care in most states. Heavily Medicaid-dependent homes run on thinner budgets — a context worth holding next to the staffing and inspection record, not a fault in itself. A reported operating loss is common in this industry and is not by itself a sign of trouble — but paired with large related-party payments it can mean profit is being taken elsewhere in the ownership structure.

Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.

Cost & finances

$370per resident / day
operating cost
$11,260per month
≈ monthly operating cost
$333per day
avg. revenue, all payers

Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.

What families pay in NC

Paying with Medicaid

This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the North Carolina Medicaid page.

Typical monthly cost in North Carolina
$9,733/mo
Nursing home (semi-private)
$10,798/mo
Nursing home (private)
$6,496/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 345193. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2026-07-09, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

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