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Rockwell Park Rehabilitation and Healthcare Center

1930 West Sugar Creek Road, Charlotte, NC 28262 · For profit - Corporation · 120 certified beds · (704) 598-4480 Medicare & Medicaid certified

Need help choosing, fast? Free, unbiased: Eldercare Locator 1-800-677-1116
Special Focus Facility (federal watch list)Abuse/neglect citations on record (F0600, F0607) — most recent Nov 2024Behavioral-health or dementia-care citation — no harm found (F0758)4 immediate-jeopardy citations3 immediate-jeopardy citations CMS recorded as corrected before the inspection ended (past non-compliance)1 actual-harm citation CMS recorded as corrected before the inspection ended (past non-compliance)$338,513 in federal fines1 Medicare payment denial
Insights

This home has serious findings on its record. Read them closely before you consider it.

Worth asking about
  • it’s on the federal Special Focus watch list for a persistent pattern of problems
  • it has abuse, neglect, or exploitation citations (F0600, F0607) — most recent Nov 2024
  • inspectors cited 4 immediate-jeopardy problems — the most serious level
  • inspectors recorded 4 serious findings as past non-compliance — the problem was found, fixed, and verified before the survey closed, so it is history rather than a current condition, but it is still worth asking what changed
  • a high number of inspection citations overall (34) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
  • the CMS record shows $338,513 in federal fines (most recent 2026-03-27)
  • nursing-staff turnover (60%) runs well above the national median (45%)
  • about 20% of its spending goes to commonly-owned related companies

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

/5
CMS overall
Not rated — CMS suppresses ratings for Special Focus Facilities
Health inspectionSurveyor-assigned, ranked within your stateInspector-verifiedNot rated — CMS suppresses ratings for Special Focus Facilities
StaffingFrom payroll records (PBJ)Not rated — CMS suppresses ratings for Special Focus Facilities
Quality measuresSelf-reported by the facilityNot rated — CMS suppresses ratings for Special Focus Facilities

Location & what’s nearby

Hospital
★★★ 3/5 CMS · Emergency dept. usually open 24/7 · ER 24/7
Urgent care / clinic
5740 N GRAHAM St · (704) 251-8340 · Call to confirm hours
Pharmacy
2200 W Sugar Creek Rd · (704) 494-4878 · Call to confirm hours
Grocery
Food Lion0.1 mi
5624 N Graham St · (704) 596-8327 · Call to confirm hours
Park
5100 Cheviot Rd · (980) 314-1001 · Typically dawn to dusk
Place of worship
2020 W Sugar Creek Rd · (704) 728-4110

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measuresNot rated — CMS suppresses ratings for Special Focus Facilities

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents whose need for help with daily activities increased16.7%15.6%15.4%typical
Long-stay residents who lose too much weight12.0%7.2%5.4%worse
Long-stay residents with a catheter left in their bladder1.9%0.7%0.9%worse
Long-stay residents with a urinary tract infection0.0%2.3%2.0%better
Long-stay residents with depressive symptoms6.8%5.9%6.5%typical
Long-stay residents who were physically restrained0.0%0.0%0.1%better than state — see note marked double-dagger below the table
Long-stay residents with falls causing major injury1.7%3.5%3.3%better
Long-stay residents whose ability to walk worsened20.5%18.3%16.1%worse
Long-stay residents on antianxiety or hypnotic medication12.5%21.3%18.9%better
Long-stay residents given the seasonal flu vaccine88.2%94.1%95.3%typical
Long-stay residents with pressure ulcers4.2%5.5%4.7%better
Long-stay residents with worsening bladder/bowel control30.3%20.7%21.2%worse
Long-stay residents who got an antipsychotic medication — see the note below the table13.5%14.0%17.1%better
Short-stay residents who newly got an antipsychotic medication2.3%1.4%1.4%worse
Short-stay residents given the seasonal flu vaccine11.6%78.1%79.4%worse
Short-stay residents rehospitalized after admission27.3%22.9%22.6%worse
Short-stay residents with an outpatient ER visit26.6%12.9%12.0%worse

On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.

§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

10.5%U.S. median 10.7%
Went back to hospital
37.9%U.S. median 56.6%
Met the expected recovery
0.43U.S. median 0.31
Therapy hours / resident / day
0.24hours / resident / day
Physical therapy
0.12hours / resident / day
Occupational therapy
0.07hours / resident / day
Speech therapy

Met the expected recovery: 37.9% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 29 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.

Therapy staffing: this home’s payroll records show 0.43 therapist hours per resident per day in 2026Q1 — more than 73% of the 13,892 homes that report any therapy hours at all.

Weekend therapy: weekend therapy hours are 15% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

See every short-stay measure CMS publishes for this home
MeasureThis homeU.S. medianPeriod coveredCMS’s call
Got home and stayed homeRate of successful return to home or community from a SNFnot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF10.5%CMS range 7.5–15.610.7%Oct 2022–Sep 2024no different from U.S.
Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge37.9%56.6%Oct 2024–Sep 2025CMS makes no comparison for this measure
Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge51.7%52.8%Oct 2024–Sep 2025CMS makes no comparison for this measure
Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge37.9%50.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified94.3%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting95.5%100.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final dischargenot reported — Newly certified nursing home with less than 12-15 months of data available or the nursing home opened less than 6 months ago, and there were no data to submit or claims for this measure.
Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay1.9%0.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened1.9%1.9%Oct 2024–Sep 2025CMS makes no comparison for this measure
Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalizationnot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs0.851.02Oct 2022–Sep 2024CMS makes no comparison for this measure

From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.

Staffing

0.59
RN hours/ resident / day
0.93
LPN hours/ resident / day
1.97
Aide hours/ resident / day
3.49
Total nurse hours/ resident / day
0.34
RN hoursweekends
60.2%
Total nursing turnover
50.0%
RN turnover

How full it usually is: this home is certified for 120 beds and averages 82.9 residents a day — about 69% occupied, or roughly 37 beds typically open. It often has substantial empty capacity — worth asking why, since low census can reflect either a new or shrinking home or one families are avoiding. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.49 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 0.59 is at or above the 0.55-hour RN benchmark and nurse-aide staffing of 1.97 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 3.11 hrs/resident/day on weekends vs 3.64 on weekdays — 15% thinner on weekends. RN hours go from 0.69 to 0.34 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

This home’s total nursing-staff turnover of 60% is well above the national median of 45%. 1 administrator has left in the past year.

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

5
deficiencies at the latest standard inspection (2026-03-27)
4
at the previous standard inspection (2025-11-20)

Deficiencies are more than at the previous inspection — worsening. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

34 citations, most serious first. The 18 most serious are shown; the remaining 16 are one tap away and print in full.

  • Immediate jeopardy · Jcited before2025-09-05 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record review, and staff, resident, and Medical Director interviews, the facility failed to ensure the necessary supervision was provided to prevent a cognitively impaired resident who was care planned as having a history of attempting to leave the facility, who wandered aimlessly and had impaired safety awareness from exiting the building at night without staff knowledge. On 07/17/25, the resident was last seen at 9:00 PM. At approximately 9:30 PM Nurse Aide (NA) #1 was unable to locate Resident #1. Staff members searched the building before checking the back doorway employee entrance, which required a keycode for exit. Resident #1 was found outside lying on his left side with his wheelchair on top of his lower back area. Resident #1 had traveled approximately 30 feet out of a back employee entrance down a sidewalk that led to a dark dumpster area which was approximately 5 feet from where Resident #1 was found and that staff sometimes used as a parking area. The area of sidewalk where…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Past Non-Compliance
  • Immediate jeopardy · Jcited before2025-07-25 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, and staff, Family Member #1 and Medical Director interviews, the facility failed to recognize the current treatment plan was not effective and the seriousness of a resident with a diagnosis of hypothyroidism (when the thyroid gland doesn't make enough thyroid hormone) not responding to high doses of levothyroxine (medication used to treat hypothyroidism). As of [DATE] Resident #1 had an active order for an endocrinology consultation for hypothyroidism. On [DATE] lab work was obtained and resulted in a critically high TSH (Thyroid Stimulating Hormone) level of 50.3 (normal range 0.5 to 5.0). The endocrinology consultation order was not faxed by the facility to the consultation office until [DATE] and a referral to an endocrinologist for an evaluation was not scheduled. Resident #1's thyroid medication remained at the same dosage for the month of [DATE] and [DATE] at 225 mcg (microgram) by mouth daily. On [DATE] Resident #1 had a thyroid stimulating hormone (TSH) level of 50.3 (normal range…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Immediate jeopardy · Jcited before2024-11-27 · tag F0600 — failed to protect residents from abuse and neglect — isolated
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record review, and resident, facility staff, Nurse Practitioner (NP), Medical Director (MD), and Physician Assistant (PA) interviews, the facility failed to protect a resident's right to be from physical abuse (Resident #49). On 09/14/24 at approximately 9:00 AM Nurse #3 heard a loud hit or thud coming from across the unit and then observed Resident #49 rolling out of his room in his wheelchair and witnessed Resident #79 swinging his arm with a fist and hit Resident #49 on the back of the head. Resident #49 was noted to slump over in his wheelchair and have a loss of consciousness for a few seconds before opening his eyes and requesting to go outside and smoke. Resident #49 had a history of a traumatic brain injury and immediately after being hit in the head by Resident #79 he was noted to have a change of condition as evidenced by a change in level of assistance needed for transfer and bed mobility changed, confusion and inability to self-propel in his wheelchair. Later in the day…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Immediate jeopardy · Jcited before2024-11-27 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY 2. Resident #55 was admitted to the facility on [DATE] with diagnoses that included end stage renal disease, right below the knee amputation, abnormalities of gait/mobility and muscle weakness. A review of the quarterly Minimum Data Set (MDS) dated [DATE] revealed Resident #55 was cognitively intact, had lower extremity impairment on one side, utilized a manual wheelchair for mobility, required supervision to moderate assistance with transfers, and received dialysis treatments. The MDS further revealed Resident #55 was not coded for receiving an anticoagulant. A review of the Care Plan dated 11/13/24 indicated Resident #55 required minimal to extensive assistance with activities of daily living, was a right lower extremity amputee with a prosthesis, utilized a wheelchair to assist with mobility and received dialysis treatment 3 times a week. A review of Driver #1's statement dated 11/15/24 indicated he picked up Resident #55 from the dialysis center, loaded him in the transportation van and secured his…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Immediate jeopardy · Jcited before2024-11-27 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record review, resident, Medical Director and staff interviews, the facility failed to provide safe van transportation when Driver #1 failed to secure Resident #55's wheelchair in the facility van per the manufacturer's instructions. On 11/15/24, during transport from the dialysis center, Driver #1 did not secure Resident #55's wheelchair in the facility van per the manufacturer's instructions, and when he drove out of the parking lot and turned right onto the main road, Resident #55 fell backwards in his wheelchair and hit his head on the van floor. Resident #55 was assessed by Nurse #1 when he returned to the facility, was noted to have an abrasion and swelling to the back of his head and was complaining of severe head pain. He was transported to the Emergency Department (ED) for further evaluation and diagnosed with a closed head injury, scalp abrasion, and strained neck muscles. There was a high likelihood of a serious adverse outcome or injury when Resident #55's wheelchair was not…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Immediate jeopardy · Kcited before2024-04-29 · tag F0600 — failed to protect residents from abuse and neglect — pattern
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record review, resident, physician, and staff interview the facility failed to protect a severely cognitively impaired resident from the right to be free from physical abuse (Resident #5). Resident #5 experienced physical abuse twice on 12/27/23 when before bingo Resident #4 placed her arm around the Resident #5's neck, and pulled her forward, and then on the same day, placed Resident #5 in a chokehold with her arm while she was seated in her wheelchair. Resident #5 was held in the chokehold position which caused the resident to gasp and her face to become red. In addition, the facility failed to protect a severely cognitively impaired resident from the right to be free from sexual abuse (Resident #3). Resident #3 experienced sexual abuse on 2/26/24 when Resident #2 touched and rubbed her pubic area. Based on the reasonable person concept, being placed in a chokehold and non-consensual sexual contact would cause a reasonable person to experience psychosocial harm, trauma and fear from…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Past Non-Compliance
  • Immediate jeopardy · Jcited before2024-04-29 · tag F0607 — failed to have anti-abuse policies — isolated
    Develop and implement policies and procedures to prevent abuse, neglect, and theft.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on a resident interview, staff interviews and record review, the facility failed to report an incidence of physical abuse to facility administration to protect a resident from further physical abuse. Resident #5 experienced physical abuse twice on 12/27/23. Both incidents occurred on 12/27/23 before 2:30 PM. Resident #4 first physically assaulted Resident #5 in the dining room. This occurrence of physical abuse was not reported to the facility administration. As a result, Resident #4 physically assaulted Resident #5 again in the hallway. The deficient practice occurred for 1 of 4 sampled residents reviewed for abuse (Resident #5). The findings included: The facility's policy, Abuse Prevention, Intervention, Reporting and Investigation, effective November 2016, recorded in part, The facility will ensure the protection, prompt reporting, and interventions in response to alleged, suspected, or witnessed abuse of any resident. It is the responsibility of employees to promptly report to facility management any…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Past Non-Compliance
  • Actual harm · Gcited before2026-01-07 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record review, and staff and Medical Director interviews, the facility failed to provide safe transport for a resident in a wheelchair when Nurse #1 transported Resident #1 in a wheelchair to the medication cart while Resident #1 held her legs up because she was unable to bend them and place them on the wheelchair footrests. Resident #1's left leg dropped down between the wheelchair footrests and got caught underneath the wheelchair. Resident #1 was complaining of severe pain to her left leg with swelling noted to her left shin and was transferred to the emergency department (ED) for further evaluation. X-rays obtained in the ED revealed Resident #1 sustained a left proximal (upper) tibia (shinbone) fracture and her left leg was placed in a splint and she returned to the facility with orders for hydrocodone/acetaminophen 5-325 milligrams two tablets administered every 6 hours as needed to manage her pain. This deficient practice occurred for 1 of 3 residents reviewed for accidents…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Past Non-Compliance
  • Potential for harm · D2026-03-27 · tag F0627 — isolated
    Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and staff, Family Member #1, Family Member #2, Hospital Case Manager, and Regional Ombudsman interviews, the facility failed to readmit Resident #93 after being transferred to the hospital for an evaluation for agitation, wandering and unsteady gait for 1 of 3 residents reviewed for inappropriate discharges (Resident #93).Findings included: Resident #93 was admitted to the facility on [DATE] with diagnoses which included dementia with other behavioral disturbances, dysphagia, and chronic kidney disease. Resident #93 was discharged on 2/28/26. Review of the admission Minimum Data Set (MDS) assessment dated [DATE] revealed Resident #93 was severely cognitively impaired and required assistance from staff with all activities of daily living (ADL). Resident #93 was not coded for any behaviors. The MDS indicated he was not coded for any discharge planning and wished to remain in the facility long-term.A review of Resident #93's care plans created on 2/3/26 revealed a focus area for the need and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-03-27 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and staff interviews, the facility failed to develop an individualized comprehensive care plan to include immobilizer care for 1 of 1 resident reviewed for positioning and mobility (Resident #14).The findings included:Resident #14 was admitted to the facility on [DATE] with diagnoses that included fracture of upper end of right tibia (shin bone). A physician's order dated 2/17/2026 for a right lower extremity knee immobilizer to be worn at all times and removed for skin checks and hygiene, with the right lower extremity maintained in extension. The order further instructed staff to document skin integrity every morning and at bedtime, related to a fracture of the upper end of the right tibia and to notify the provider if the skin was not intact.Resident #14's comprehensive care plan dated 2/17/2026 revealed no goals or interventions related to the right knee immobilizer. The admission Minimum Data Set (MDS) assessment dated [DATE] indicated Resident #14 was cognitively intact. An interview…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-03-27 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record review and resident and staff interviews, the facility failed to provide a safe transfer using the mechanical lift for 1 of 4 residents reviewed for accidents (Resident #8).The findings included: A review of the manufacturer's instruction manual dated 2015 for the mechanical lift provided by the facility read in part: When using the lift for a bed transfer, position the legs under the bed and open the legs to a widened position for stability. Do not position the lift by pushing or pulling on the lift arm or the patient. Resident #8 was admitted to the facility on [DATE] with diagnoses that included end stage renal disease, right below the knee amputation, abnormalities of gait/mobility and muscle weakness. The annual Minimum Data Set (MDS) assessment dated [DATE] revealed Resident #8 was cognitively intact, had lower extremity range of motion impairment on both sides, and required substantial to maximal assistance with transfers. The care plan dated 10/30/25 indicated Resident #8…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Past Non-Compliance
  • Potential for harm · D2026-03-27 · tag F0761 — failed to label and store drugs safely — isolated
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations and staff interviews, the facility failed to remove expired medications stored in 2 of 3 medication rooms reviewed for medication storage (Medication Room for [NAME] Hall and Over the Counter (OTC) Medication Storage Room) and failed to date a vial Tuberculin Purified Protein Derivative (PPD) used for tuberculosis testing when opened in 1 of 2 medication refrigerators (West Hall Medication Room refrigerator).The findings included:An observation of the Over the Counter Medication Storage room was conducted on 3/24/2026 at 2:49 PM in the presence of Unit Manager #1. The following medication was found in the medication room: four boxes of bisacodyl suppositories (a medication used as a stimulant laxative for constipation)10 milligrams (mg) with 12 suppositories per box. The expiration date on the boxes was November 2025. Unit Manager #1 confirmed the expiration date by reading aloud the date printed on the box. An interview with Unit Manager #1 was completed on 3/24/2026 at 2:49 PM. Unit Manager #1 stated the Over-the-Counter Medication Room was checked frequently…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-03-27 · tag F0880 — failed to prevent and control infections — isolated
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review, observations and staff interviews, the facility failed to follow their infection control policy and procedures for Contact Precautions when Nurse Aide (NA) #3 did not wear all necessary Personal Protective Equipment (PPE) while providing incontinence care for Resident #53. The deficiency occurred for 1 of 4 staff members observed for infection control practices (NA #3).The findings included:A review of the facility's policy that was revised in October 2018 titled Contact Precautions, indicated:Contact Precautions may be implemented for residents known or suspected to be infected with microorganisms that can be transmitted by direct contact with the resident or indirect contact with environmental surfaces or resident-care items in the resident's environment. Staff and visitors will wear gloves (clean, non-sterile) when entering the room. While caring for a resident, staff will change gloves after having contact with infective material (for example, fecal material and wound drainage). Gloves will be removed and hand hygiene performed before leaving the room.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2025-11-20 · tag F0561 — failed to honor residents' choices — pattern
    Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record review, and staff and resident interviews, the facility failed to honor a resident's choice to smoke a tobacco cigarette by making residents use vaping devices for 4 of 4 residents reviewed for choices (Resident #42, Resident #23, Resident #18 and Resident #78). This deficient practice had the potential to affect all residents that smoked cigarettes.The findings included: The facility's smoking policy revised on 9/19/25 read in part: This facility is a safe smoking facility, and the use of tobacco products is limited to e-cigarettes and vaping devices and permitted only in designated areas.a. Resident #42 was admitted to the facility on [DATE]. The annual Minimum Data Set (MDS) dated [DATE] revealed Resident #42 was moderately cognitively impaired, was able to understand and be understood by others and was coded for current use of tobacco. The care plan dated 9/19/25 indicated Resident #42 had a focus area related to tobacco use and the interventions included supervision when…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-11-20 · tag F0552 — isolated
    Ensure that residents are fully informed and understand their health status, care and treatments.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, and Responsible Party and staff interviews, the facility failed to obtain consent and inform the resident or resident representative in advance of the risks and benefits of psychotropic medications prior to increasing the frequency for 1 of 5 residents reviewed for unnecessary medications (Resident #62).The findings included:Resident # 62 was admitted to the facility on [DATE] with diagnoses that included dementia with behavioral disturbance, and anxiety disorder.The annual Minimum Data Set (MDS) assessment dated [DATE] indicated Resident #62 was rarely/never understood and had severely impaired cognitive skills for daily decision making. The MDS indicated Resident #62 had physical behavioral symptoms directed towards others and other behavioral symptoms not directed towards others which occurred 4 to 6 days during the assessment period. Resident #62 also had verbal behavioral symptoms directed towards others and rejection of evaluation or care behaviors which occurred 1 to 3 days during…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-11-20 · tag F0657 — failed to keep the care plan current — isolated
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and staff interviews, the facility failed to revise a resident's care plan when her smoking status changed for 1 of 18 residents reviewed for comprehensive care plans (Resident #9).The findings included:Resident #9 was admitted to the facility on [DATE] with diagnoses of hemiplegia and hemiparesis following cerebral infarction, chronic obstructive pulmonary disease (COPD), and type 2 diabetes mellitus.A review of Resident #9's most up-to-date care plan revealed a focus area indicating tobacco use- and Resident #9 was assessed to be an unsafe and supervised smoker with a revision date of 8/19/24. Interventions included conducting smoking safety evaluation on admission and as needed and utilizing a smoking apron.A review of Resident #9's electronic medical record (EMR) revealed a smoking assessment dated [DATE] which indicated Resident #9 as a non-smoker who did not use smokeless tobacco products or electronic cigarettes. The assessment also revealed Resident #9 quit smoking in the previous…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-11-20 · tag F0759 — failed to keep medication error rate low — isolated
    Ensure medication error rates are not 5 percent or greater.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, observations and staff interviews, the facility failed to maintain a medication error rate of less than 5% as evidenced by the administration of medications to the wrong resident (2 medication errors out of 26 opportunities), resulting in a medication error rate of 7.69% for 1 of 5 residents (Resident #62) observed during medication pass.The findings included:Resident #62 was admitted to the facility on [DATE] with diagnoses that included polyosteoarthritis (condition where there is breakdown of cartilage in multiple sites throughout the body) and constipation.The Physician's Orders in Resident #62's electronic medical record indicated an active order dated 11/17/23 for Polyethylene Glycol oral powder give 17 grams orally one time a day for constipation - mix with 4 to 8 ounces of fluid and an active order dated 6/26/25 for Acetaminophen liquid 160 milligrams (mg)/5 milliliters - give 650 mg by mouth three times a day for osteoarthritis.A review of Resident #32's Physician's Orders did…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2025-05-23 · tag F0641 — pattern
    Ensure each resident receives an accurate assessment.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and staff interviews the facility failed to accurately code the Minimum Data Set (MDS) assessment in the areas of discharge status (Resident #98), Preadmission Screening and Resident Review (PASRR) (Resident #76), falls (Resident #54), and physical restraints (Resident #73). This deficient practice occurred for 4 of 19 residents reviewed for accuracy of assessments.The findings included:1. Resident #98 was admitted to the facility 6/15/23 and discharged from the facility 4/10/25.The facility Discharge summary dated [DATE] revealed Resident #98 was discharged to an Assisted Living Facility (ALF).The discharge MDS assessment dated [DATE] indicated Resident #98's discharge was unplanned, initiated by the facility and return was not anticipated. Resident #98's discharge location was coded short-term hospital.During an interview with MDS Coordinator #1 on 5/21/25 at 3:46 PM he revealed when a resident was discharged from the facility, he reviewed the electronic medical record and/or…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
Show the remaining 16 citations
  • Potential for harm · Dcited before2025-05-23 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and staff interviews, the facility failed to develop a comprehensive care plan in the area of colostomy care for 1 of 1 resident reviewed for colostomy care (Resident #35). The findings included: Resident #35 was admitted to the facility 4/13/22 with diagnoses that included colostomy status. The annual Minimum Data Set (MDS) assessment dated [DATE] indicated Resident #35 was coded for having a colostomy. Resident #35's comprehensive care plan dated 2/18/25 revealed no problem areas or interventions related to colostomy care. During an interview with MDS Coordinator #2 on 5/21/25 at 4:00 PM she stated there were no interventions related to colostomy care in Resident #35's care plan which was an oversight on her part. An interview conducted with the Director of Nursing (DON) on 5/22/25 at 3:59 PM revealed Resident #35's colostomy status was a significant part of her care and should have been included in the comprehensive care plan. An interview with the Administrator on 5/22/25 at 4:24 PM…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-05-23 · tag F0688 — failed to keep residents mobile / prevent decline — isolated
    Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review, resident, and staff interviews, the facility failed to apply a right-hand splint for 1 of 3 sampled residents reviewed for limited range of motion (Resident #73). Findings included: Resident #73 was admitted to the facility on [DATE] with diagnoses that included cerebrovascular accident (CVA). An active physician order originally dated 11/16/23 revealed a right resting hand splint, on after AM care and off after PM care daily. A review of Resident #73's medical record revealed an Occupational Therapy (OT) Discharge summary dated [DATE] indicated Resident #73 had a diagnosis of hemiplegia (a condition that causes paralysis or weakness on one side of the body) and hemiparesis (muscle weakness or partial paralysis) following a cerebral infarction affecting the right dominant side. A splint program was established. Resident #73 had been agreeable to donning splint and self-doffs the splint 1-2 hours later. The summary stated Resident #73 should be wearing the right resting hand…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-05-23 · tag F0842 — failed to keep accurate, complete medical records — isolated
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY 2. Resident #69 was admitted to the facility on [DATE].The quarterly Minimum Data Set (MDS) assessment dated [DATE] indicated Resident #69 was cognitively intact.A review of current physician order for Resident #69 dated 6/28/2024 revealed to administer Polyethylene Glycol 3350 Oral Powder 17 GM/SCOOP. Give 17 grams orally as needed for constipation, mixed with 4 to 8 ounces liquid of choice. Daily as needed. Record review revealed progress note dated 5/2/2025 entered by Nurse #3. According to the note, Resident #69 had not had a bowel movement in 3 days and was given constipation medication on 5/2/25.A review of Resident #69's Medication Administration Record (MAR) for May 2025 revealed Nurse #3 did not document the administration of Polyethylene Glycol 3350 oral power in the month of May 2025. The phone interview on 05/22/25 at 3:43 PM with Nurse #3 revealed she was assigned to review bowel records and report negative findings to providers. Nurse #3 stated she did not remember progress note dated 5/2/25 for…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-05-23 · tag F0880 — failed to prevent and control infections — isolated
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, record review, and staff interviews, the facility failed to follow their Hand Hygiene policy when the Unit Manager did not perform hand hygiene before each donning of clean gloves while providing wound care to Resident #7. This deficient practice occurred for 1 of 4 staff members observed for infection control practices (Unit Manager). The findings included: Review of the facility's policy and procedure entitled Hand Hygiene read in part: Hand hygiene continues to be the primary means of preventing the transmission of infection. The following is a list of some situations that require hand hygiene: a. Immediately before touching a resident. b. Before performing an aseptic task c. After contact with blood, body fluids, or contaminated surfaces. d. After touching a resident e. After touching the resident's environment f. Before moving from working on a soiled body site to a clean body site on the same resident; and g. Immediately after glove removal. A wound care observation was made on 05/22/25 at 9:13 AM on Resident #7 with the Unit Manager. The Unit Manager…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-06-21 · tag F0684 — failed to provide proper treatment and quality of care — pattern
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record review, resident and staff interviews, the facility failed to provide Thrombo-Embolic Deterrent (TED) stockings as ordered by the physician on 11/07/23 and 01/09/24 for a resident with bilateral lower extremity edema (swelling and puffiness of bilateral lower legs, ankles, and feet) (Resident #65) for one of one resident reviewed for quality of care. The findings included: Resident #65 was admitted to the facility on [DATE] with diagnoses which included hypertension, lower extremity edema, and paraplegia (the inability to voluntarily move the lower parts of the body). Review of a physician's progress note written on 11/07/23 revealed Resident #65 was being seen for a regulatory visit with three or more chronic health problems and interval concerns were being addressed as in the assessment below. Under assessment and plan the note read in part: 9. Lower extremity edema: Chronic and ongoing. Patient appears to have some baseline lymphedema with no previous diagnosis. Mild 1-2 pitting…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-06-21 · tag F0804 — failed to serve food at safe, palatable temperature — pattern
    Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on a lunch meal test tray observation, record review and resident interviews (Resident #4, #70, #153 and #65), the facility failed to provide food per resident preference for taste and temperature for 4 of 4 sampled residents on the south unit reviewed for food palatability. This failure had the potential to affect a census of 93 residents who received food in the facility. The findings included: 1a. Resident #4's admission date to the facility was 10/31/20 and included diagnoses of type 2 diabetes mellitus, hypertension, and hyperlipidemia (high blood cholesterol). Resident #4's 5/17/24 annual Minimum Data Set (MDS) assessment recorded adequate hearing, adequate vision with corrective lenses, spoke clearly, understood, understands, severely impaired cognition, received a therapeutic diet and fed herself after staff assisted to set up her meal tray. Resident #4's care plan, revised May 2024 recorded she was at risk for altered nutrition due to her receipt of a regular therapeutic diet, with no added salt.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-06-21 · tag F0842 — failed to keep accurate, complete medical records — pattern
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record review, resident and staff interviews, the facility failed to ensure a resident's medical record accurately reflected that Thrombo-Embolic Deterrent (TED) stockings were not being applied in the morning and removed at night as ordered by the physician for a resident with bilateral lower extremity edema (swelling and puffiness of bilateral lower legs, ankles, and feet). This was for one of one resident (Resident #65) reviewed for accuracy of medical records. The findings included: Resident #65 was admitted to the facility on [DATE]. Review of Resident #65's physician orders revealed an order written on 01/09/24 for TED stockings to bilateral lower legs - apply stockings in AM and take them off at night prior to going to bed. Review of Resident #65's Medication Administration Record (MAR) for 01/09/24 through 06/19/24 revealed the TED stockings on almost all days and evenings were checked off by the nurses as being applied in the morning and being taken off at bedtime. Review of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-06-21 · tag F0550 — failed to protect resident dignity and rights — isolated
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record review, and interviews with residents (Resident #88), family (Resident #74 and Resident #16), and staff, the facility failed to provide a dignified dining experience when three (3) residents who dined on the south unit did not receive assistance with their meal to allow them to eat with other residents who ate or were assisted to eat by staff. Resident #74 waited for staff to assist him with eating his meal, while his roommate, Resident #55 fed himself. Resident #88 and Resident #16 waited for staff to assist them with their meals while residents dining with them were assisted to eat by staff or fed themselves. This failure occurred for 3 of 3 residents sampled for dignity with dining (Residents #74, #88 and #16). The reasonable person concept was applied as individuals have the expectation of eating and to be served when dining at the same time as others. The findings included: 1. Resident #74 was admitted to the facility on [DATE]. The electronic medical record (EMR) for Resident…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-06-21 · tag F0607 — failed to have anti-abuse policies — isolated
    Develop and implement policies and procedures to prevent abuse, neglect, and theft.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, resident and staff interviews the facility failed to implement their abuse policy and procedure in the areas of reporting immediately to administration and investigating when Resident #21 reported that a Nurse Aide (NA) intentionally hit her on the hand with a bed remote. This deficient practice occurred for 1 of 5 residents reviewed for abuse. The findings included: A review of the facility's North Carolina Resident Abuse Policy revised 10/3/2022 defined physical abuse as hitting, slapping, pinching, and kicking. The policy stated all allegations of Abuse, Neglect, Involuntary Seclusion, Injuries of Unknown Source, and Misappropriation of resident property must be reported immediately to the Administrator, Director of Nursing (DON) and to the applicable State Agency. If the event that caused the allegation involves an allegation of Abuse or serious bodily injury, it should be reported to the Department of Health (DOH) immediately, but not later than 2 hours after the allegation is made.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-06-21 · tag F0626 — isolated
    Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, Hospital Case Manager, and staff interviews, the facility failed to allow a resident to return to the facility after being sent to the hospital for a medical evaluation using the residents' behaviors prior to discharge as a basis for their decision for 1 of 3 residents reviewed for transfer and discharge (Resident #303). The findings included: Resident #303 was admitted to the facility on [DATE] with multiple readmissions and was last discharged on 6/07/24. Diagnosis included dementia with severity and agitation, metabolic and hepatic encephalopathy, and acute metabolic acidosis. Review of nursing progress note dated 6/07/24 written by Unit Manager #1 revealed she went to check on Resident #303 to see if he would take his medications. Resident #303 stated I just want to die and disappear. Unit Manager #1 notified social worker of Resident #303 statement and his family would be notified. Review of facility Social Work progress note dated 6/07/24 revealed the social worker went to the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-06-21 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolated
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, record review, and interviews with the wound physician and staff, the facility failed to maintain a dressing intact to a stage 3 sacral pressure ulcer for 1 of 2 sampled residents reviewed for pressure ulcers (Resident #35). The findings included: Resident #35 was admitted to the facility 2/13/17. Some of Resident #35's diagnoses included vascular dementia, Alzheimer's disease, mild protein calorie malnutrition (PCM), failure to thrive and stage 3 sacral pressure ulcer. A care plan revised 3/11/24 recorded Resident #35 had self-care deficits, required staff assistance with activities of daily living (ADL) and at increased risk for developing pressure ulcers due to a history of pressure ulcers, a current pressure ulcer, incontinence, and PCM. Interventions included staff assist Resident #35 with turning and positioning, provide incontinence care and wound care per physician (MD) order. Review of Resident #35's MD orders in the electronic medical record (EMR) recorded a 3/11/24 MD order to cleanse sacral pressure ulcer with wound cleanser, pat dry, apply silver…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-06-21 · tag F0758 — failed to limit and justify psychotropic drugs — isolated
    Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and staff, physician, and resident responsible party (RP) interviews, the facility failed to discontinue a benzodiazepine medication (Ativan) used for anxiety as ordered by the physician for 1 of 5 residents reviewed for unnecessary medications (Resident #5). The findings included: Resident #5 was admitted on [DATE] to the facility with diagnoses that included anxiety, unspecified dementia with other behaviors. Review of Resident #5's physician orders from October 2023 revealed the following orders: - Ativan 0.5 milligram (mg) tablet - give ½ tablet by mouth twice a day for agitation/anxiety with a start date of 07/05/23 and an end date of 10/10/23. - Clonazepam (benzodiazepine medication) 0.25 mg tablet - give 1 tablet by mouth 3 times daily for anxiety with start date of 10/04/23 and an end date of 10/10/23. Additional review of Resident #5's physician orders revealed the following order written on 10/04/23: - discontinue Ativan and start clonazepam 0.25mg by mouth three times per day…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-04-29 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and staff interviews the facility failed to develop a comprehensive person-centered individualized care plan for a resident with behaviors for 1 of 3 sampled residents (Resident #4). The findings included: Resident #4 re-admitted to the facility on [DATE] with diagnoses that included recurrent major depressive disorder, post- traumatic stress disorder, and anxiety disorder, among others. A review of the 8/4/23 care plan for Resident #4 revealed it did not include a behavior symptoms care plan. A 12/4/23 quarterly Minimum Data Set (MDS) assessment evaluated Resident #4 with adequate hearing and vision (with corrective lenses), clear speech, made self-understood, able to understand others, intact cognition, and no behavior symptoms. A Nursing General Note dated 12/28/23 at 8:38 AM written by the Director of Nursing (DON) recorded that on 12/27/23 at approximately 1:45 PM, Resident #5 and Resident #4 were in the dining room. Resident #4 reported that Resident #5 started harassing kitchen…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-04-29 · tag F0867 — failed to act on quality-improvement findings — isolated
    Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, record review, and staff interviews, the facility's Quality Assessment and Assurance (QAA) Committee failed to maintain implemented procedures and monitor the interventions that the committee put into place following the recertification and complaint investigation survey of 08/13/21, the complaint investigation survey of 09/29/22 and the current complaint investigation survey of 4/29/24. This failure occurred for three repeat deficiencies originally cited in the areas of freedom from abuse and neglect, develop and implement abuse and neglect policies, and comprehensive resident centered care plans that was subsequently recited on the current complaint investigation survey of 4/29/24. The continued failure of the facility during three federal surveys of record shows a pattern of the facility's inability to sustain an effective QAA Program. The findings included: This tag is cross referenced to: F600: Based on observations, record review, resident, physician, and staff interview the facility failed to protect a severely cognitively impaired resident from the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • No harm found · C2025-05-23 · tag F0628 — widespread
    Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and staff and Ombudsman interviews, the facility failed to notify the Ombudsman in writing of the resident's transfer and discharge to the hospital for 1of 2 residents reviewed for hospitalization (Resident #150). The findings included: Resident was admitted to the facility on [DATE]. A nursing note dated 4/13/2025 at 6:51 PM stated Resident #150 was transferred to the hospital for further workup of lack of appetite and generalized weakness. A nursing note dated 4/18/2025 at 2:37 PM indicated Resident #150 was readmitted to the facility. A nursing note dated 4/28/2025 at 6:26 PM stated Resident #150 was transferred to the hospital due to urinary retention. A nursing note dated 5/15/2025 at 4:15 PM indicated Resident #150 was readmitted to the facility. An interview on 5/22/2025 at 11:38 AM with the Ombudsman revealed she did not receive a hospital transfer and discharge list for April 2025. An interview on 5/22/2025 at 9:36 AM with the Director of Nursing (DON) indicated that Resident #150…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • No harm found · C2024-04-29 · tag F0838 — failed to assess facility resources and resident needs — widespread
    Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on staff interviews and record review, the facility failed to have an accurate facility assessment that recorded the current Medical Director and changes to administrative personnel. This failure occurred for a facility census of 99 residents. The findings included: The facility assessment was reviewed and recorded the last update and review by the facility's quality assurance, performance, and improvement (QAPI) committee occurred in January 2024. Page one of the facility assessment recorded the name of the former Medical Director. Pages 14 and 15 recorded the facility's Staffing Plan and the number of staff available to meet resident needs. The facility's Staffing Plan recorded that the Assistant Director of Health Services (Assistant to the Director of Nursing (DON)) provided 0.5 full-time equivalent hours and the Staff Development Coordinator (SDC) provided 0.5 full-time equivalent hours. During an interview on 4/10/24 at 1:30 PM the DON stated that she started her role at the facility at the end of May 2023 and that since she started, she did not have an assistant and the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has plan of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

$338,513 in federal fines across 7 penalties. 1 Medicare payment denial on record.

  • $23,397 — penalty dated 2026-03-27
  • $12,935 — penalty dated 2025-11-20
  • $93,236 — penalty dated 2025-05-23
  • $113,051 — penalty dated 2024-11-27
  • $78,793 — penalty dated 2024-06-21
  • $6,899 — penalty dated 2024-04-29
  • $10,202 — penalty dated 2024-04-29
  • Medicare payment denial — starting 2024-07-23 for 2 days

Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.

Who owns this facility

Owner / managerTypeRoleShareSince
SATURN HOLDINGS I LLCOrganization5% OR GREATER DIRECT OWNERSHIP INTEREST100%since 06/01/2024
WEST NC HOLDINGS LLCOrganization5% OR GREATER INDIRECT OWNERSHIP INTERESTNO PERCENTAGE PROVIDEDsince 06/01/2024
ALTER, TZVIIndividual5% OR GREATER INDIRECT OWNERSHIP INTEREST; CORPORATE OFFICERNO PERCENTAGE PROVIDEDsince 06/01/2024
NELSON, JOHNIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 01/01/2025
TROWELL, KITIndividualOPERATIONAL/MANAGERIAL CONTROLsince 01/01/2025
1930 WEST SUGAR CREEK ROAD LLCOrganizationADP OF THE SNFsince 06/01/2024
BOOKER, TIMBERLYIndividualADP OF THE SNFsince 08/01/2025
CHILDS, MARKIndividualADP OF THE SNFsince 08/01/2025

CMS files one row per role, so the 10 rows in the source record cover these 8 parties — each is shown once here with every role it holds. Nothing is omitted.

3 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.

Follow the money — this home’s finances

Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.

$11.5M
Net patient revenuemost recent cost report
+1.2%
Operating marginrevenue minus expenses
$2.3M
Related-party expense20% of expenses
Who pays — share of resident-days
Medicaid 85%Medicare 3%Other / private 11%

About 85% of this home’s resident-days are paid by Medicaid, which reimburses well below the cost of care in most states. Heavily Medicaid-dependent homes run on thinner budgets — a context worth holding next to the staffing and inspection record, not a fault in itself. This home reported $2.3M paid to related parties — landlords or management companies under common ownership — equal to about 20% of its total expenses. Money routed to affiliated companies can leave a home’s own books looking lean while owners still profit; it is the mechanism regulators watch most closely in private-equity and REIT deals.

Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.

Cost & finances

$302per resident / day
operating cost
$9,190per month
≈ monthly operating cost
$306per day
avg. revenue, all payers

Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.

What families pay in NC

Paying with Medicaid

This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the North Carolina Medicaid page.

Typical monthly cost in North Carolina
$9,733/mo
Nursing home (semi-private)
$10,798/mo
Nursing home (private)
$6,496/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 345489. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2026-03-27, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

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