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O'Berry Neuro-Medical Treatment Center

400 Old Smithfield Road, Goldsboro, NC 27533 · Government - State · 144 certified beds · (919) 581-4001 Medicaid only — no Medicare

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Special Focus candidate (CMS is watching this home)Abuse/neglect citation on record (F0600) — cited Dec 2024Resident-funds citation (F0567)8 immediate-jeopardy citations$167,242 in federal fines1 Medicare payment denial
Insights

This home has serious findings on its record. Read them closely before you consider it.

In its favor
  • a high payroll-based staffing rating (5/5)
  • fewer deficiencies at its most recent standard inspection than at the one before — a sign of improvement
Worth asking about
  • CMS lists it as a Special Focus candidate — not on the watch list itself, but among the homes CMS is watching because of its recent inspection history
  • it has an abuse, neglect, or exploitation citation (F0600), cited Dec 2024
  • it has citations for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0607, F0609) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
  • it has a citation for mishandling residents’ money or property (F0567)
  • inspectors cited 8 immediate-jeopardy problems — the most serious level
  • a high number of inspection citations overall (29) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
  • the CMS record shows $167,242 in federal fines (most recent 2024-02-23)
  • its payroll- and facility-reported staffing and quality-measure scores sit well above its independent inspection score
  • its independent health-inspection rating is low (1/5)

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

2/5
CMS overall
2 of 5
Health inspectionSurveyor-assigned, ranked within your stateInspector-verified 1 of 5
StaffingFrom payroll records (PBJ) 5 of 5
Quality measuresSelf-reported by the facility 3 of 5

Worth a closer look. This home's staffing and quality-measure ratings run 4 stars above its independent health-inspection score. The inspection is done by state surveyors; the quality-measure score leans on data the facility reports about itself, and staffing on its payroll (PBJ) submissions — so a gap this large is worth reading the inspection record for.

Location & what’s nearby

Hospital
Urgent care / clinic
2280 US Highway 70 W · (919) 735-1400 · Call to confirm hours
Pharmacy
2908 Us Highway 70 W · (919) 736-7706 · Call to confirm hours
Grocery
2385 US Highway 70 W · (919) 988-9790 · Call to confirm hours
Park
H V Brown Ln · Typically dawn to dusk
Place of worship

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measures 3 of 5
Long-stay residentspeople who live here 3 of 5

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Trend — is this home getting better or worse?

Over 2025-02 to 2026-06, this home’s CMS overall rating held steady at 1 stars. From monthly CMS archive snapshots.

Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.

Overall rating1★
Inspection scorelower = better
See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents whose need for help with daily activities increased30.5%15.6%15.4%worse
Long-stay residents who lose too much weight6.2%7.2%5.4%worse
Long-stay residents with a catheter left in their bladder0.7%0.7%0.9%better
Long-stay residents with a urinary tract infection2.5%2.3%2.0%worse
Long-stay residents with depressive symptoms0.9%5.9%6.5%better
Long-stay residents who were physically restrained0.0%0.0%0.1%better than state — see note marked double-dagger below the table
Long-stay residents with falls causing major injury2.3%3.5%3.3%better
Long-stay residents whose ability to walk worsened14.7%18.3%16.1%typical
Long-stay residents on antianxiety or hypnotic medication15.8%21.3%18.9%better
Long-stay residents given the seasonal flu vaccine100.0%94.1%95.3%typical
Long-stay residents with pressure ulcers3.5%5.5%4.7%better
Long-stay residents with worsening bladder/bowel control12.7%20.7%21.2%better
Long-stay residents who got an antipsychotic medication — see the note below the table42.0%14.0%17.1%worse
Long-stay hospitalizations per 1,000 resident days1.871.781.67worse
Long-stay outpatient ER visits per 1,000 resident days0.941.801.80better

On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.

§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Staffing

1.34
RN hours/ resident / day
0.82
LPN hours/ resident / day
8.15
Aide hours/ resident / day
10.31
Total nurse hours/ resident / day
0.84
RN hoursweekends
39.0%
Total nursing turnover
43.8%
RN turnover

How full it usually is: this home is certified for 144 beds and averages 122.6 residents a day — about 85% occupied, or roughly 21 beds typically open. It runs fairly full. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 10.31 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 1.34 is at or above the 0.55-hour RN benchmark and nurse-aide staffing of 8.15 is at or above the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

This home’s total nursing-staff turnover of 39% is about the same as the national median of 45%.

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

1
deficiencies at the latest standard inspection (2025-10-09)
12
at the previous standard inspection (2024-12-16)

Deficiencies are fewer than at the previous inspection — improving. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

29 citations, most serious first. The 18 most serious are shown; the remaining 11 are one tap away and print in full.

  • Immediate jeopardy · Jcited before2025-02-07 · tag F0580 — failed to tell family and doctor about changes — isolated
    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, and staff and physician interviews, the facility failed to consult with the physician immediately when Resident #2, who had a tracheostomy, experienced a medical emergency. On 1/16/25, Resident #2 exhibited signs of pain, and her oxygen saturation levels were at 69% on room air (normal range is 95%-100%). Nurse #1 was able to stabilize the resident's oxygen saturation through administration of oxygen and she medicated the resident for pain. Later in the shift, Nurse #1 was notified by Nurse Aide (NA) #1 Resident #2's oxygen saturation levels had dropped to 55% (a life threatening level), the resident was crying, and her tongue was blue. Emergency Medical Services (EMS) and the physician were not notified immediately. After notifying the physician and calling EMS Resident #2 was transferred to the hospital and was diagnosed with acute hypoxia (lack of oxygen in the body) respiratory failure (occurs when the body is unable to maintain adequate oxygen levels in the blood due to a sudden…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Immediate jeopardy · J2025-02-07 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interviews with staff and physician, the facility failed to provide nursing assessments and monitoring for Resident #2 following an acute change of condition. On 1/16/25 at approximately 3:30 AM, Resident #2 exhibited signs of pain and her oxygen saturation levels were at 69% (normal range is 95%-100%). Supplemental oxygen was applied, the physician ordered morphine 2 milligrams (mg) subcutaneously (under the skin), and instructed Nurse #1 to monitor the resident closely. Nurse #1 inadvertently administered 20 mg of morphine to Resident #2 at approximately 3:45 AM rather than the 2mg ordered by the physician. Nurse #1 nor any other nurse monitored or assessed on Resident #2 until approximately 4:40 AM when Nurse #1 was notified by Nurse Aide (NA) #1 that Resident #2's oxygen saturation levels dropped to 55%, she was crying, and her tongue was blue. Emergency Medical Services were not contacted until 4:58 AM. Resident #2 was transferred to the hospital and was diagnosed with acute…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Immediate jeopardy · J2025-02-07 · tag F0760 — failed to prevent significant medication errors — isolated
    Ensure that residents are free from significant medication errors.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interviews with staff and the physician, the facility failed to prevent a significant medication error when Nurse #1 administered ten times the ordered amount of morphine (narcotic pain medication) to Resident #2. On 1/16/25, Resident #2 exhibited signs of pain and her oxygen saturation levels were at 69% (normal range is 95%-100%). Supplemental oxygen was applied and the physician ordered morphine 2 milligrams (mg) subcutaneously (under the skin). Nurse #1 obtained two vials of morphine and administered them to Resident #2. She believed each vial contained 1 mg of morphine rather than the actual content of 10 mg per vial resulting in the resident receiving 20 mg instead of the physician ordered 2 mg. Approximately one hour later the resident's tongue appeared blue and her oxygen saturation level dropped to 55% on 4 liters per minute of supplemental oxygen. She was transferred to the hospital and was diagnosed with acute hypoxia respiratory failure (occurs when the body is unable to…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Immediate jeopardy · Jcited before2024-12-16 · tag F0580 — failed to tell family and doctor about changes — isolated
    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review, and staff and Medical Director interviews, the facility failed to notify the primary care physician when Resident #103 was not provided bolus tube feedings (a way to send formula through a tube directly into the stomach) per the physician order. On 9/28/24 Nurse #1 did not feed Resident #103 his bolus tube feeding because she believed he was full. Nurse #1 was aware of the physician's orders, she deliberately disregarded them, and she independently made the decision to deviate from the physician's orders without notifying the physician. Nurse #1 confirmed this was not a new practice for her and she had done this previously for an undetermined number of times and instances without notifying the physician. Deviating from the physician orders by not providing tube feeding formula without notifying the physician deprived Resident #103 of his assessed nutritional needs. When staff purposefully disregard physician's orders and make treatment decisions on their own, it places all residents at risk of serious harm and/or death. This deficient practice was identified…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Immediate jeopardy · Jcited before2024-12-16 · tag F0600 — failed to protect residents from abuse and neglect — isolated
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, and staff and Medical Director interviews, the facility failed to protect the residents' right to be free from neglect when Nurse #1 did not provide the necessary care and services as assessed and ordered by the physician to Resident #103. On 9/28/24 Nurse #1 did not provide Resident #103 his bolus tube feeding (a way to send formula through a tube directly into the stomach) because she thought he was full. Nurse #1 was aware of the physician's orders, she deliberately disregarded them, and she independently made the decision to deviate from the physician's orders and deprive the resident of his assessed nutritional needs. Nurse #1 revealed this was not a new practice for her and she had done this previously for the resident an undetermined number of times. When staff purposefully disregard physician's orders and make treatment decisions on their own, it places all residents at risk of serious harm and/or death. This deficient practice affected 1 of 7 residents reviewed for tube feedings…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Immediate jeopardy · Kcited before2024-04-21 · tag F0600 — failed to protect residents from abuse and neglect — pattern
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, record review, Responsible Party interview, staff interviews and a Physician interview, the facility failed to protect Resident #1 from neglect by not implementing effective interventions to prevent a resident with a known diagnosis of PICA disorder (a mental health condition where a person compulsively eats non-food items that are harmful or toxic) from repeated incidents of accessing and ingesting medical examination gloves. On 2/21/2024, Resident #1 vomited two medical examination gloves. On 2/24/2024, a dime size object resembling a part of a medical examination glove was observed in Resident #1's enteral feeding (nutrition delivered through a tube placed into the stomach or small intestine) residual (enteral feeding not digested from the stomach). On 3/24/2024, Resident #1 vomited two medical examination gloves. On 4/5/2024, Resident #1 was found lying in bed with a medical examination glove in emesis under her pillow. The ingestion and vomiting of examination gloves created a high likelihood of serious harm such as a blockage of Resident #1's airway,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Immediate jeopardy · Kcited before2024-04-21 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — pattern
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review, Responsible Party interview, staff interviews and a Physician interview, the facility failed to provide supervision to prevent a resident with a known diagnosis of PICA disorder (a mental health condition where a person compulsively eats non-food items that are harmful or toxic) from engaging in PICA behaviors. On 2/21/2024, Resident #1 vomited two medical examination gloves. On 2/24/2024 a dime size object resembling a part of a medical examination glove was observed in Resident #1's enteral feeding (nutrition delivered through a tube placed into the stomach or small intestine) residual (enteral feeding not digested from the stomach area). On 3/24/2024, Resident #1 vomited two medical examination gloves. On 4/5/2024 Resident #1 was found lying in bed with a medical examination glove in vomit under the edge of her pillow. The ingestion and vomiting of examination gloves created a high likelihood of serious harm such as a blockage of the resident's airway, choking, and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Immediate jeopardy · Kcited before2024-02-23 · tag F0600 — failed to protect residents from abuse and neglect — pattern
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, observation, staff interviews, and review of the facility's video footage the facility failed to protect the resident's right to be free from abuse when Resident #1 physically abused by Nurse Aide (NA) #1. On 2/8/24 Resident #1 was attempting to leave a common area of the facility when NA #1 stopped him from leaving by blocking the resident's exit, physically turning the resident around with her hands on his arms, and then proceeded to use the resident's ambulatory assistance device (gait vest) to forcefully move the resident 14 feet to the couch. NA #1 attempted to get Resident #1 to sit on the couch by using both hands to push on Resident #1's torso. Resident #1 resisted the seated position and attempted to stand back up twice. On the first instance, NA #1 again pushed the resident with both hands on the front of his torso to a seated position. On the second instance, Resident #1 stood up with his feet crossed resulting in the resident falling to the floor and sustaining a laceration…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-06-23 · tag F0550 — failed to protect resident dignity and rights — isolated
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review, and interviews with staff the facility failed to ensure a resident, whose care plan noted she should be allowed to sit on the floor if the resident chose to do so, was treated with dignity when a Nurse Aide lifted the resisting resident to her feet and dragged her to her room. This was for 1 (Resident # 1) of 3 residents reviewed for staff treatment.The findings included:Record review revealed Resident # 1 was admitted to the facility on [DATE]. Resident # 1 had diagnoses which included profound intellectually disability and blindness in the right eye.Resident # 1's Minimum Data Set assessment, dated 4/26/26, coded Resident #1 as severely cognitively impaired and ambulatory with supervision. Additionally, Resident # 1 was coded as having behaviors that were not directed at others.Resident # 1's care plan, dated 5/15/26, revealed the following information. Resident # 1 was identified to at times have self-injurious behavior, loud vocalizations, mouthing inedible objects, and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-10-09 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record review and staff interviews, the facility failed to provide a safe transfer and failed to provide supervision to a resident, left unattended on the commode for 2 of 5 residents reviewed for accidents (Residents #114 and #85).The findings included: 1.Resident #114 was admitted to the facility on [DATE] with diagnoses that included dementia, profound intellectual disabilities, stroke and osteoporosis. Review of Minimum Data Set (MDS) dated [DATE] revealed the Resident was severely cognitively impaired, had impairment of upper extremities on one side and was dependent on staff for transfers. Resident #114's care plan initiated on 7/16/21 revealed a care plan was in place for assistance for safe transfers. Staff were to provide 2 people assisting with stand/pivot transfers and assistive devices / gait belt for all transfers. Review of HCT (Heath Care Technician) #2's a (contract staff) written statement provided to the facility on 4/24/25 revealed that on 4/24/25 she brought Resident…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Past Non-Compliance
  • Potential for harm · Dcited before2025-02-07 · tag F0842 — failed to keep accurate, complete medical records — isolated
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record reviews and staff interviews, the facility failed to have a complete and accurate medication administration record for 1 of 3 residents reviewed for medical record accuracy (Resident #2). The findings included: Resident #2 was admitted to the facility on [DATE] with diagnoses including respiratory failure with hypoxia (low oxygen level). Resident #2's physician orders dated 1/14/25 noted an order for Tramadol (narcotic pain medication) 50 milligrams (mg) per feeding tube every 8 hours for 3 days for pain after surgery. Resident #2's physician progress notes dated 1/15/25 noted the resident returned to the facility the previous day (1/14/25) after surgery to remove kidney stones and to place an indwelling ureteral stent (a tube inserted to help urine drain from the kidney to the bladder). Resident #2's nursing progress note dated 1/16/25 at 3:30 AM written by Nurse #1 noted she had given Resident #2 a dose of Tramadol at 12 midnight. Resident #2's January 2025 Medication Administration Record…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-12-16 · tag F0578 — failed to honor advance directives / code status — pattern
    Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and staff interviews, the facility failed to document written advance directive information and/or an opportunity to formulate an advance directive was provided for 16 of 19 residents reviewed for advance directives. (Resident's #'s 19, 30, 40, 42, 48, 59, 63, 71, 72, 73, 83, 87, 88, 97, 99 and 125). Findings included: The Advance-Care Directives and Right for a Nature Death policy dated [DATE] read in part: (1) that patients/residents who have the capacity to receive the advance care directive information and to articulate whether they have made an advance care directive be given the information upon admission or when they gain/regain such capacity, (2) the facility should periodically review the capacity status of patients/residents, (3) designated appropriate staff at each facility shall have resource information of organizations that have agreed to assist facility patients/residents in making advance care directives, and (4) facilities shall regularly review advance care directives and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-12-16 · tag F0755 — failed to provide safe pharmacy services — pattern
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and staff interviews, the facility failed to document on residents' controlled medication records that two different nurses ensured accurate reconciliation and accounting of controlled medications for 1 of 1 medication cart reviewed for controlled medication records (Cluster 1 Hall 2 medication cart). Findings included: The facility's Diversion Prevention Policy dated last reviewed 9/9/2020 stated documentation of access and inventory was performed by both off going and ongoing personal during shift change by use of an ancillary form, a controlled substance shift change accountability record. A review of residents' controlled medication records for Cluster1 Hall 2 medication cart on 12/11/2024 indicated there was no nurse signature for an oncoming shift, an off going shift or the same nurse signed as the oncoming and off going nurse for a shift on the following dates on the residents' controlled medication record: - Resident #81's Phenobarbital 64.8 milligrams (mg) controlled medication record on December 1, 2, 3, 4, 5, 6, 7, 8, 9 and 10. - Resident #123's…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-12-16 · tag F0641 — isolated
    Ensure each resident receives an accurate assessment.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and staff interviews, the facility failed to accurately code the Minimum Data Set (MDS) assessment for the use of anticoagulants (medications that increased the time it takes for blood to clot) for 1 of 31 residents whose MDS assessments were reviewed (Resident #63). Findings included: Resident #63 was admitted to the facility on [DATE] and diagnoses included coronary artery (heart) disease. Physician orders dated 10/17/2024 included Apixaban (an anticoagulant used to reduce the risk of forming blood clots) 5 milligrams (mg) every twelve hours. The October 2024 Medication Administration Record (MAR) recorded Resident #63 received Apixaban 5 mg every twelve hours from 10/17/24 to 10/31/24. The November 2024 MAR recorded Resident #63 received Apixaban 5 mg every twelve hours from 11/1/2024 to 11/30/2024. The quarterly MDS assessment dated [DATE] indicated Resident #63 was receiving an antiplatelet (a medication to prevent platelets from sticking together and forming blood clots). In an…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has plan of correction
  • Potential for harm · D2024-12-16 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and staff interviews, the facility failed to develop a comprehensive care plan in the area of the use of blood thinner and/or anticoagulants (a medication that increases the time it takes for blood to clot) (Resident #63) and in the area for seizures and the use of antiepileptic medications (Resident #101) for 2 of 31 residents whose comprehensive care plan was reviewed. Findings included: 1. Resident #63 was admitted to the facility on [DATE] and diagnoses included coronary artery (heart) disease. Physician orders dated 10/17/2024 included Apixaban (an anticoagulant used to reduce the risk of forming blood clots) 5 milligrams (mg) every twelve hours. The October 2024, November 2024 and December 2024 Medication Administration Record (MAR) recorded Resident #63 received Apixaban 5 mg every twelve hours from 10/17/24 to 12/11/2024. The quarterly MDS assessment dated [DATE] indicated Resident #63 was receiving an antiplatelet (a medication to prevent platelets from sticking together and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-12-16 · tag F0693 — failed to provide proper feeding-tube care — isolated
    Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, and staff, and Registered Dietician (RD) interviews, the facility failed to administer tube feedings via a gastrostomy tube (a tube to provide formula directly to the stomach) as ordered by the physician for 1 of 7 residents reviewed with tube feeding orders (Resident #103). The findings included: Resident #103 was initially admitted to the facility on [DATE] and most recently readmitted to the facility on [DATE] with diagnoses that included esophageal dysmotility (esophagus did not move in a coordinated way), recurrent aspiration pneumonia, dysphagia (difficulty swallowing), a gastric tube, and history of weight loss. Resident #103 quarterly Minimum Data Set (MDS) dated [DATE] indicated he had no speech, rarely or never understood others and was rarely or never understood. He had severe cognitive impairment. He required the use of a feeding tube for nutrition and consumed more than half his calories through the feeding tube daily. The MDS indicated he had not had any significant weight…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-12-16 · tag F0761 — failed to label and store drugs safely — isolated
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, observation and staff interviews, the facility failed to secure medications in an unlocked medication room and unlocked medication cart (Building 1 Hall 4 medication room and medication cart), failed to dispose of an expired medication (Building 2 Hall 2 medication cart), failed to maintain a temperature range of 36 to 46 degrees Fahrenheit (F) for refrigerated medications and monitor the internal temperature of medication refrigerators (Building 2 Hall 2 and Building 4 Hall 3 medication rooms) for 3 of 6 medication rooms and medication carts reviewed for medication storage. Findings included: 1. On [DATE] at 12:47 pm, Building 1 Hall 4 medication room was observed unlocked with no staff observed in the medication room, and the medication cart located inside the unlocked Building 1 Hall 4 medication room was observed unlocked when a resident's medication drawer on the medication cart was able to be pulled open. A continuous observation of the Building 1 hall 4 medication room began until…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-12-16 · tag F0842 — failed to keep accurate, complete medical records — isolated
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record reviews and staff interviews, the facility failed to have a complete and accurate medication and treatment administration record for 1 of 7 residents reviewed for medical record accuracy (Resident #103). The findings included: Resident #103's physician order dated 4/11/24 revealed he was to receive a 2-Calorie formula bolus (poured directly into the gastric tube)1 carton 4 times a day at midnight, 6:00 AM, noon, and 6:00 PM and to check residuals before accessing the gastric tube and hold the bolus for 1 hour if residuals were greater than 30 cc (cubic centimeters). Resident #103's Treatment Administration Record (TAR) for September 28-30, 2024 revealed Nurse #1 signed she provided Resident #103 his ordered tube feeding at midnight and 6:00 AM. There were no notes on the TAR to indicate the resident had to have his feeding held for any reason by Nurse #1. In a statement written by Nurse #1 on 9/30/24, she said she did not provide Resident #103 with his ordered formula on the night of 9/29/24 at midnight because she thought he was full. She wrote she would not give…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
Show the remaining 11 citations
  • Potential for harm · E2024-04-21 · tag F0609 — failed to report abuse allegations — pattern
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and staff interviews, the facility failed to report allegations of neglect to the state agency within the required timeframe. Additionally, the facility failed to report allegations of neglect to Adult Protective Services (APS) and law enforcement. This deficient practice was for 1 of 3 resident reviewed for neglect. Finding included: a. A review of the Initial Allegation Report for an allegation of neglect submitted on 2/22/2024 at 2:37 p.m. indicated the facility became aware of an incident on 2/21/2024 at 10:10 a.m. for Resident #1. The initial report did not indicate local law enforcement or APS were notified. The Investigation Report completed on 2/29/2023 by for the 2/21/24 incident Resident #1 did not indicate local law enforcement or APS were notified. In a phone interview with the Administrator and Deputy Director of Standards on 4/19/2024 at 4:54 p.m., they stated the incident on 2/21/2024 was not reported to the local APS and police department because those agencies were only notified if the facility was not able to provide Resident #1 protection.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-04-21 · tag F0867 — failed to act on quality-improvement findings — pattern
    Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, record review, responsible party interview, staff interviews and a Physician interview, the facility's Quality Assessment and Assurance (QAA) Committee failed to maintain implemented procedures and monitor interventions that the committee had put in place in the area of abuse and neglect (F600) following the complaint investigation survey of 11/7/2023 and the complaint investigation survey of 2/23/2024. This deficient practice was subsequently recited on the current complaint investigation survey of 4/21/2024. The continued failure during three federal surveys showed a pattern of the facility's inability to sustain an effective Quality Assurance Program. Findings included: This tag is cross referenced to: F600: Based on observation, record review, Responsible Party interview, staff interviews and a Physician interview, the facility failed to protect Resident #1 from neglect by not implementing effective interventions to prevent a resident with a known diagnosis of PICA disorder (a mental health condition where a person compulsively eats non-food items that are…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-02-23 · tag F0867 — failed to act on quality-improvement findings — pattern
    Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review, observation, staff interview, and review of the facility's video footage, the facility's Quality Assessment and Assurance Committee failed to maintain implemented procedures and monitor interventions that the committee had previously put in place following the complaint investigation survey of 11/7/23. The deficiency is in the area of prevention of staff to resident abuse (F600). The continued failure during two federal surveys showed a pattern of the facility's inability to sustain an effective Quality Assurance Program. Findings included: This tag is cross referenced to: F600: Based on record review, observation, staff interviews, and review of the facility's video footage the facility failed to protect the resident's right to be free from abuse when Resident #1 physically abused by Nurse Aide (NA) #1. On 2/8/24 Resident #1 was attempting to leave a common area of the facility when NA #1 stopped him from leaving by blocking the resident's exit, physically turning the resident around with her hands on his arms, and then proceeded to use the resident's…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-11-07 · tag F0600 — failed to protect residents from abuse and neglect — isolated
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record review, and staff, responsible party, and physician interviews the facility failed to protect a resident's right to be free from staff (Nurse Aide #2) to resident verbal abuse. This was for 1 of 3 residents (Resident #1) investigated for abuse. Findings included: Resident #1 was admitted to the facility on [DATE] with a diagnosis of traumatic brain dysfunction. A review of Resident #1's quarterly minimum data set (MDS) assessment dated [DATE] revealed she was severely cognitively impaired. Her hearing was adequate. Her vision was highly impaired. She had no speech. Resident #1 rarely or never understood or was understood. She was short tempered or easily annoyed on 2-6 days of the assessment period. There were no behaviors or rejection of care. A review of her comprehensive care plan revealed in part a problem area initiated on 3/14/23 of due to her depressive disorder due to TBI (traumatic brain injury) and intellectual disability, [name of resident] sometimes exhibits challenging…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-11-07 · tag F0607 — failed to have anti-abuse policies — isolated
    Develop and implement policies and procedures to prevent abuse, neglect, and theft.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and staff interviews the facility failed to implement their abuse policy for reporting an abuse allegation and failed to provide protection for all residents after an abuse allegation was made. This was for 1 of 3 residents (Resident #1) investigated for abuse. Findings included: The facility's policy titled, Management Investigations last revised [DATE] read in part, Purpose: To ensure [name of facility] responds in a consistent manner in determining when an investigation is warranted and conducted relating to alleged rights infringements, significant events, and personnel situations. Policy: [name of facility] believes that each resident has the right to be free from verbal, sexual, physical, and mental abuse, corporal punishment, and involuntary seclusion, mistreatment, neglect, and misappropriation of property/exploitation. B. 1. Protective intervention: a. Upon observing, discovering, or hearing about suspected rights infringements, staff will immediately intervene, within the scope…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-08-18 · tag F0812 — failed to store, cook, and serve food safely — pattern
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations and staff interviews, the facility failed to discard expired food items from reach-in refrigerators (Cluster 1 Kitchen 101 and Cluster 2 Kitchen 201 and Kitchen 202) and dry storage area (Cluster 2 Kitchen 204) in 4 of the 10 kitchens observed at the facility. This practice had the potential to cause food borne illness. Findings Included: 1. On 8/14/2023 at 11:43 a.m. in Cluster 1 Kitchen 101, one unopened package of boiled eggs dated used by 7 [DATE] (8/7/2023) and one unopened package of boiled eggs dated used by 9 [DATE] (8/9/23) were observed in the reach-in refrigerator. In an interview with Dietary [NAME] #1 on 8/14/2023 at 11:43 a.m., she read the expirations for the packaged boiled eggs as expiring August 23rd. When asked what the number 7 and 9 were before the initials Aug on the package, she explained the eggs were to be used by 8/7/2023 and 8/9/2023. Dietary [NAME] #1 stated the two packages of eggs could not be used and discarded the two packages of eggs in the trash can. She…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-08-18 · tag F0761 — failed to label and store drugs safely — isolated
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and staff interviews, the facility failed to ensure medications were under direct observation when Nurse #5 left medications unattended on the medication cart while she administered medications for 1 of 1 medication administration passes reviewed for medication storage. The Findings included: An interview was conducted on 8/14/23 at 12:15 P.M. with Nurse #5. During the interview, Nurse #5 indicated on 4/14/23 during the 8:00 A.M. medication pass, she had crushed and placed Resident #61's medications in an 8-ounce cup with approximately less than 4 ounces of water in preparation to administer Resident #61 her medication. Resident #61 was unavailable to receive the medications. Therefore, Nurse #5 stated she placed the prepared medications on the top of the medication cart. She explained she continued the medication pass and prepared medications for Resident #27. During the interview, Nurse #5 stated when she entered Resident #27's room, the medication cart was insight at the door, and she only turned away from the medication cart when retrieving a paper towel…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Past Non-Compliance
  • No harm found · C2024-12-16 · tag F0732 — widespread
    Post nurse staffing information every day.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and staff interviews, the facility failed to complete and/or record accurate nurse staffing information of hours worked for licensed and unlicensed nursing staff on the census daily staffing form for 3 of 3 resident buildings whose census daily staffing forms were reviewed (Building 1, Building 2, and Building 4). Finding included: A review of the census daily staffing forms for November 1-30, 2024 and December 1, 2024 to December 9, 2024 for the three resident buildings included the following: a. Building 1: There were no census daily staffing forms for November 1-30, 2024 and December 1, 2024 to December 9, 2024. b. Building 2: The census daily staffing forms did not include the number of licensed and unlicensed staff and actual hours worked for each shift for November 1, 6, 7, 8, 12, 15,17, 18, 19, 20, 21, 26, 27, and 28, 2024 and December 4 and 9, 2024. There were no census daily staffing forms for November 2, 3, 13,14, 22 and 30, 2024 and December 1,2,3,5,6 and 7, 2024. c. Building 4: There was no calculation of the hours worked by the licensed and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has plan of correction
  • No harm found · B2024-12-16 · tag F0567 — failed to protect residents' money held by the home — pattern
    Honor the resident's right to manage his or her financial affairs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record reviews and staff and legal guardian interviews, the facility failed to manage a resident trust fund account by not crediting interest earned on resident trust accounts with a balance over $100 for 1 of 1 resident reviewed for personal funds (Resident #103). The findings included: Resident #103 was re-admitted to the facility 3/17/24. Review of Resident #103's trust fund statement dated 12/12/24 revealed he had more than $100 in his trust fund account. The statement did not contain information about interest payments or fees paid to the bank for the account. In an interview on 12/13/24 at 10:06 AM, the Business Manager said the resident's trust funds were pooled into one account. None of the residents received interest on their accounts because, after subtracting the amount paid to the bank in fees, the interest would only amount to approximately a penny. She said interest used to be paid to the residents' accounts years ago (how many years was not recalled) but no longer was included. In an interview on 12/16/24 at 2:22 PM, the Administrator said the resident trust…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has plan of correction
  • No harm found · B2024-12-16 · tag F0585 — failed to handle grievances — pattern
    Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, Resident's Representative interview, and staff interviews, the facility failed to maintain documentation of grievances by failing to: (1) document the steps taken to investigate a grievance expressed on behalf of the resident, (2) document the findings and conclusion reached based on the investigation, and (3) document that the results of the investigation were reported to the Resident's Representative with a written grievance decision for 4 of 4 residents reviewed for grievances (Resident #125, #8, #33 and #46). Findings included: Review of the facility policy dated last reviewed 6/18/2019 titled Resident Representative Grievance policy read in part: (1) A grievance may be filed on behalf of a resident by the Resident Representative, (8) The Resident Representative will receive a written response within five working days of the grievance presentation (10) documentation for each step of the grievance will be in writing and will include at least the following: a description of the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has plan of correction
  • No harm found · B2023-08-18 · tag F0623 — pattern
    Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and staff interviews, the facility failed to provide a written notice of transfer/discharge for residents who were transferred from the facility to the resident's representative or guardian and the ombudsman for 3 of 3 residents reviewed for hospitalization (Resident #14, Resident #15, and Resident #281). Findings included: 1. Resident #14 was admitted to the facility on [DATE]. A physician order dated 4/25/2023 for Resident #14 stated: To Emergency Department for bronchial asthma due to decreased oxygen saturations. A discharge Minimum Data Set (MDS) assessment dated [DATE] indicated Resident #14 was severely impaired cognitively and was discharged to an acute hospital. There was no written notice of transfer/discharge located in Resident #14's medical record. In an interview with Nurse #1 on 8/17/2023 at 11:26 a.m., she stated the physician called the Resident's Representative or Guardian before transferring residents to the hospital, and the written notice of transfer/discharge was…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has plan of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

$167,242 in federal fines across 1 penalty. 1 Medicare payment denial on record.

  • $167,242 — penalty dated 2024-02-23
  • Medicare payment denial — starting 2024-03-28 for 50 days

Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.

Who owns this facility

Owner / managerTypeRoleSince
Ownership Data Not Available

The source lists no ownership percentage for any party here — PECOS records a share only for equity interests, not for board or management roles.

What families pay in NC

Paying with Medicaid

CMS lists this home as Medicaid-certified only — it can accept Medicaid for long-term care, but it is not Medicare-certified, so Medicare will not pay for a short rehabilitation (“skilled nursing”) stay here. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the North Carolina Medicaid page.

Typical monthly cost in North Carolina
$9,733/mo
Nursing home (semi-private)
$10,798/mo
Nursing home (private)
$6,496/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 34A002. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-10-09, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

What to do next