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Lillington Health and Rehabilitation Center

1995 East Cornelius Harnett Boulevard, Lillington, NC 27546 · For profit - Corporation · 129 certified beds · (910) 983-5141 Medicare & Medicaid certified

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Flagged for abuseBehavioral-health or dementia-care citation — no harm found (F0758)1 actual-harm citation2 immediate-jeopardy citations CMS recorded as corrected before the inspection ended (past non-compliance)$14,945 in federal fines
Insights

This home has serious findings on its record. Read them closely before you consider it.

Worth asking about
  • CMS has flagged it for abuse
  • it has an abuse, neglect, or exploitation citation (F0600), cited May 2025
  • it has a citation for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0607) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
  • it has 1 actual-harm citation
  • inspectors recorded 2 serious findings as past non-compliance — the problem was found, fixed, and verified before the survey closed, so it is history rather than a current condition, but it is still worth asking what changed
  • a high number of inspection citations overall (35) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
  • the CMS record shows $14,945 in federal fines (most recent 2024-04-26)
  • its facility-reported quality-measure score sits well above its independent inspection score
  • its independent health-inspection rating is low (1/5)
  • its payroll-based staffing rating is low (1/5)
  • about 18% of its spending goes to commonly-owned related companies

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

1/5
CMS overall
1 of 5
Health inspectionSurveyor-assigned, ranked within your stateInspector-verified 1 of 5
StaffingFrom payroll records (PBJ) 1 of 5
Quality measuresSelf-reported by the facility 4 of 5

Worth a closer look. This home's quality-measure rating runs 3 stars above its independent health-inspection score. The inspection is done by state surveyors; the quality-measure score leans on data the facility reports about itself — so a gap this large is worth reading the inspection record for.

Location & what’s nearby

Hospital
Urgent care / clinic
7 E Duncan St · (910) 893-2641 · Call to confirm hours
Pharmacy
327 Pine State St · (910) 893-2986 · Call to confirm hours
Grocery
Food Lion0.3 mi
100 W Cornelius Harnett Blvd # B · (910) 814-0451 · Call to confirm hours
Park
Place of worship
29 Greens Chapel Church Rd · (910) 893-8207

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measures 4 of 5
Long-stay residentspeople who live here 5 of 5
Short-stay residentsrehab / post-hospital 1 of 5

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Trend — is this home getting better or worse?

Over 2025-02 to 2026-06, this home’s CMS overall rating held steady at 1 stars. From monthly CMS archive snapshots.

Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.

Overall rating1★
Inspection scorelower = better
See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents whose need for help with daily activities increased0.8%15.6%15.4%better
Long-stay residents who lose too much weight2.2%7.2%5.4%better
Long-stay residents with a catheter left in their bladder0.2%0.7%0.9%better
Long-stay residents with a urinary tract infection0.0%2.3%2.0%better
Long-stay residents with depressive symptoms57.0%5.9%6.5%check this — see note marked dagger below the table
Long-stay residents who were physically restrained0.0%0.0%0.1%better than state — see note marked double-dagger below the table
Long-stay residents with falls causing major injury3.2%3.5%3.3%typical
Long-stay residents whose ability to walk worsened1.6%18.3%16.1%better
Long-stay residents on antianxiety or hypnotic medication26.4%21.3%18.9%worse
Long-stay residents given the seasonal flu vaccine72.1%94.1%95.3%worse
Long-stay residents with pressure ulcers2.4%5.5%4.7%better
Long-stay residents with worsening bladder/bowel control27.1%20.7%21.2%worse
Long-stay residents who got an antipsychotic medication — see the note below the table13.5%14.0%17.1%better
Short-stay residents who newly got an antipsychotic medication2.4%1.4%1.4%worse
Short-stay residents given the seasonal flu vaccine87.0%78.1%79.4%typical
Short-stay residents rehospitalized after admission24.3%22.9%22.6%typical
Short-stay residents with an outpatient ER visit12.8%12.9%12.0%typical
Long-stay hospitalizations per 1,000 resident days0.861.781.67better
Long-stay outpatient ER visits per 1,000 resident days1.851.801.80typical

This value is several times the typical-state benchmark. It can be real, or it can be a coding artifact in what the facility submitted. Weigh it against the inspection record above.

On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.

§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

45.4% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — which CMS reads as no different from the national rate. This is CMS’s risk-adjusted rate over 93 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.

45.4%U.S. median 51.5%
Got home and stayed home
11.4%U.S. median 10.7%
Went back to hospital
45.4%U.S. median 56.6%
Met the expected recovery
0.47U.S. median 0.31
Therapy hours / resident / day
0.19hours / resident / day
Physical therapy
0.19hours / resident / day
Occupational therapy
0.08hours / resident / day
Speech therapy

Met the expected recovery: 45.4% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 119 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.

Therapy staffing: this home’s payroll records show 0.47 therapist hours per resident per day in 2026Q1 — more than 78% of the 13,892 homes that report any therapy hours at all.

Weekend therapy: weekend therapy hours are 11% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

See every short-stay measure CMS publishes for this home
MeasureThis homeU.S. medianPeriod coveredCMS’s call
Got home and stayed homeRate of successful return to home or community from a SNF45.4%CMS range 35.4–56.051.5%Oct 2022–Sep 2024no different from U.S.
Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF11.4%CMS range 8.1–15.210.7%Oct 2022–Sep 2024no different from U.S.
Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge45.4%56.6%Oct 2024–Sep 2025CMS makes no comparison for this measure
Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge51.3%52.8%Oct 2024–Sep 2025CMS makes no comparison for this measure
Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge49.6%50.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified99.5%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting95.4%100.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge100.0%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay1.6%0.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened2.2%1.9%Oct 2024–Sep 2025CMS makes no comparison for this measure
Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization5.9%CMS range 3.0–10.17.1%Oct 2023–Sep 2024no different from U.S.
Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs1.181.02Oct 2022–Sep 2024CMS makes no comparison for this measure

From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.

Staffing

0.29
RN hours/ resident / day
0.74
LPN hours/ resident / day
2.35
Aide hours/ resident / day
3.38
Total nurse hours/ resident / day
0.14
RN hoursweekends
53.0%
Total nursing turnover
53.3%
RN turnover

How full it usually is: this home is certified for 129 beds and averages 126.9 residents a day — about 98% occupied, or roughly 2 beds typically open. It runs essentially full — expect a waiting list. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.38 hrs/resident/day is below the 3.48-hour benchmark and RN staffing of 0.29 is below the 0.55-hour RN benchmark and nurse-aide staffing of 2.35 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 2.88 hrs/resident/day on weekends vs 3.59 on weekdays — 20% thinner on weekends — a notable drop. RN hours go from 0.36 to 0.14 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

This home’s total nursing-staff turnover of 53% is about the same as the national median of 45%.

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

15
deficiencies at the latest standard inspection (2025-05-23)
7
at the previous standard inspection (2024-04-26)

Deficiencies are more than at the previous inspection — worsening. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

35 citations, most serious first. The 13 most serious are shown; the remaining 22 are one tap away and print in full.

  • Immediate jeopardy · Jcited before2023-04-11 · tag F0600 — failed to protect residents from abuse and neglect — isolated
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, staff, Nurse Practitioner, Medical Director, and Radiologist interviews, the facility failed to protect a severely cognitively impaired resident from injury of unknown origin. On 3/18/23 nurse aide #1 observed bruising on Resident #22's left thigh and right fourth toe. On 3/20/23 Resident #22 was assessed by a nurse and found to have a bruise to her left thigh described as the size of a salad plate saucer and swollen knee. X-ray results revealed Resident #22 had a grossly displaced complex fracture of the left distal femur with angulation at the fracture site (the femur was broken in more than one place and the bone fragments were at an angle to each other). This was for one of one resident reviewed for an injury of unknown origin. The findings included: Resident #22 was admitted to the facility on [DATE] with diagnoses that included Tourette's disease (a nervous system disorder involving repetitive movements or unwanted sounds) cognitive communication deficit, abnormal posture, vascular…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Past Non-Compliance
  • Immediate jeopardy · Jcited before2023-04-11 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, staff interviews, nurse practitioner, and medical director interview, the facility failed to have a nurse assess a severely cognitively impaired resident (Resident #22) when an injury of unknown origin was discovered. On 3/18/23 nurse aide (NA) #1 did not report new bruising to Resident #22's left thigh and right fourth toe. On 3/20/23 Resident #22 was observed to have a bruise to her left thigh described as the size of a salad plate saucer and swollen knee. These findings were reported to Nurse #2 who assessed Resident #22. X-ray results revealed Resident #22 had a grossly displaced complex fracture of the left distal femur with angulation at the fracture site (the femur was broken in more than one place and the bone fragments were at an angle to each other). This was for 1 of 1 resident reviewed for an injury of unknown origin. The findings included: Resident #22 was admitted to the facility on [DATE] with diagnoses that included Tourette's disease (a nervous system disorder involving…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Past Non-Compliance
  • Actual harm · Gcited before2024-04-26 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, observations, Responsible Party interview, staff interviews, and a Physician interview, the facility failed to provide wound management to a skin tear that was recorded occurring initially on 3/12/2024 and reoccurring on 3/30/2024 for a resident. The resident's skin tear was reported infected on 4/3/2024 and was treated with antibiotics. There were no treatments for wound care ordered until 4/9/2024, and there were no weekly wound assessments (appearance and measurements of the wound) documented on the skin tear as of 4/26/2024 in the resident's medical record. This deficient practice occurred for 1 of 3 residents reviewed for skin conditions (Resident #118). Findings included: Resident #118 was admitted to the facility on [DATE] with diagnoses including a stroke. The care plan dated 2/23/2024 for Resident #118 included a focus for the risk for skin alterations and recorded there were scabbed wounds to the left lower extremity. Interventions included to assess the skin daily with routine…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2025-08-13 · tag F0812 — failed to store, cook, and serve food safely — widespread
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation and interviews with staff, an employee at the local public health department and a commercial equipment service provider, the facility failed to ensure their kitchen dishwashing machine had the cleaning and sanitation chemical agents connected correctly into the dishwashing machine and also failed to ensure water leaks from the dishwashing machine were repaired to prevent water leaking multiple feet throughout the kitchen floor on multiple days. During the time the dishwasher was not functioning correctly, the facility continued to use the machine to wash reusable meal trays. This was for one of one dishwashing machines utilized by the facility to provide clean dishes for all halls of the facility.The findings included:On 8/5/25 at 12:45 PM an initial observation of the kitchen was made. At that time there was water on the floor spanning approximately 15 feet from the dishwasher. The Certified Dietary Manager (CDM) was interviewed at this time and reported the following information. They…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-08-13 · tag F0627 — isolated
    Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, and interviews with staff, resident, family, and home health agency staff members, the facility failed to have an effective discharge planning process that ensured a referral with all required documentation was submitted to the home health agency Resident # 5 selected resulting in a delay of planned services when the resident was discharged . This was for one (Resident # 5) of one resident reviewed for discharge services.The findings included:Resident # 5's hospital Discharge summary, dated [DATE], revealed Resident # 5 had undergone a total left hip replacement surgery.Resident #5 was admitted to the facility on [DATE].Resident # 5's care plan, dated 7/28/25, noted Resident # 5 was expected to be at the facility for short term rehabilitation and return to the community setting. An intervention on the care plan noted upon discharge the resident was to be referred to community resources as indicated and per the resident or the resident's representative's preference.On 7/28/25 at 3:32 PM…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-08-13 · tag F0755 — failed to provide safe pharmacy services — isolated
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interviews with resident and staff the facility failed to ensure an accurate accounting and administration of a controlled pain medication. This was for one (Resident # 5) of three residents whose controlled pain medication records were reviewed. The findings include:Record review revealed Resident # 5 was admitted to the facility on [DATE] after being hospitalized for hip replacement surgery.Review of Resident # 5's admission Minimum Data Set assessment, dated 7/31/25, revealed the resident was cognitively intact.Review of physician orders revealed an order, dated 7/30/25, for Tramadol 50 mg (milligrams) two times a day for pain for 14 days. (Tramadol is a controlled pain medication and must be signed out of storage when removed with a notation of when the medication was removed and by whom.)Review of Resident # 5's August MAR (Medication Administration Record) revealed the resident's Tramadol was scheduled for 8:00 AM and 8:00 PM. According to the MAR Nurse # 1 placed a check mark by…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-08-13 · tag F0908 — failed to keep essential equipment working — isolated
    Keep all essential equipment working safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation and interviews with staff, an employee at the local public health department and a commercial equipment service provider, the facility failed to ensure a mechanical dishwashing machine was operating correctly to prevent water leaking multiple feet throughout the kitchen floor on multiple days. This was for one of one dishwashing machines utilized by the facility to service dishes and trays for the entire facility. The findings included:On 8/5/25 at 12:45 PM an initial observation of the kitchen was made. At that time there was water on the floor spanning approximately 15 feet from the dishwasher. The Certified Dietary Manager (CDM) was interviewed at this time and reported the following information. They were currently using the dishwasher only to wash reusable trays (used to hold the disposable plates and utensils they were currently using to serve residents' meals). The facility had experienced mechanical problems with the dishwasher for several weeks. The dishwasher had two motors that…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Environmental Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2025-05-23 · tag F0802 — failed to prepare enough nourishing food — widespread
    Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interview, and record review the facility failed to have sufficient dietary staff to serve the breakfast meal on time on 5/22/2025 for 7 of 7 halls. The findings included: Based on review of the meal serving times for the facility, breakfast was scheduled between 7:00 AM and 8:00 AM. On 05/22/2025 observations between 9:00 AM and 9:40 AM revealed breakfast carts arriving on the halls. On 5/23/2025 at 11:02 AM An interview was conducted with [NAME] #1. [NAME] #1's name was not on the schedule for 5/22/2025. [NAME] #1 (who prepared breakfast on 5/22/2025) revealed she usually did not work at the facility in the dietary department and only helped to fill the needs in the dietary department. She explained the facility called her on 5/22/2025 at 6:00 am to help because the facility did not have a cook on the morning of 5/22/2025. She explained she lived two hours away from the facility and arrived at 7:30 am on 5/22/2025 to help prepare the breakfast menu. On 5/22/2025 at 11:04 AM an…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2025-05-23 · tag F0809 — failed to serve meals on a reasonable schedule — widespread
    Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review, observations, and resident interviews and staff interviews, the facility failed to provide the breakfast meal on 5/22/2025 at times comparable to normal, scheduled mealtimes at the facility. This affected all residents that received food by mouth on 7 of 7 halls (Halls, 100,200, 300, 400, 500, 600 and 700). The facility had a census of 141. The findings included: Based on review of the meal serving times for the facility, breakfast was scheduled as follows: -the 700-hall breakfast time was 07:20 AM -the 200-hall breakfast time was 07:40 AM -the 300-hall breakfast time was 07:50 AM - the 400-hall breakfast time was 08:00 AM - the 100-hall breakfast time was 07:35 AM -the 500-hall breakfast time was 07:00 AM On 05/22/2025 at 09:00 AM an observation was made that 100 hall breakfast trays had not arrived at the 100 hall. Further observation revealed that the only trays that had arrived on any halls were 500 hall trays. Nursing staff were observed offering cereal and milk to residents due to the delay in receiving breakfast meal trays and there were no issues…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2025-05-23 · tag F0814 — failed to dispose of garbage properly — widespread
    Dispose of garbage and refuse properly.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations and staff interviews, the facility failed to close doors on the dumpsters to prevent possible pest and rodents entry for 4 of 4 dumpsters reviewed. The findings included: On 5/19/25 at 09:50 AM during an observation with the Dietary Manager of the dumpster area, all doors to the four dumpsters were open. Debris was observed on the ground to the left of dumpster #4 consisting of paper and blue plastic gloves. On 5/19/25 at 10:38 AM, an observation of the dumpster area revealed the doors were still open on 4 of the 4 dumpsters. On 5/20/25 at 8:51 AM, an observation from the facility breezeway revealed the doors of dumpster #4 were open. On 5/20/25 at 8:53 AM, an interview with the Dietary Manager revealed he had not had any issues with pests, rodents or roaches, but had seen cats in the area. He stated that dietary and housekeeping were responsible for cleanliness and door closure of the dumpster area. On 05/21/25 at 9:21 AM, an interview with the Housekeeping Manager revealed that dietary and housekeeping were responsible for cleanliness and door closure of the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2025-05-23 · tag F0759 — failed to keep medication error rate low — pattern
    Ensure medication error rates are not 5 percent or greater.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, record review, and staff interviews the facility failed to maintain a medication error rate of less than 5% as evidenced by 4 errors out of 33 opportunities observed. The medication error rate was 12.12%. Findings included: 1. Resident #101 had a doctor's order dated 4/18/25 for omeprazole oral suspension 10 milliliter via Gastrotomy (G) -tube two times a day for gastroesophageal reflux disease (GERD) and scheduled to be administered at 9:00 AM and 9:00 PM. On 5/20/25 at 9:33 AM, Resident #101 was observed during the medication administration. Nurse #4 was observed preparing and administering Resident #101's scheduled 9:00 AM medications. During this medication administration, Nurse #4 did not administer omeprazole oral suspension which was scheduled for 9:00 AM. On 5/20/25 at 10:01 AM, Nurse #4 was interviewed. He stated that he had not realized that Resident #101's omeprazole was out and needed to be refilled/reordered and he was going to call the provider about it after this interview. According to the manufacturers' instructions insulin lispro should be…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2025-05-23 · tag F0760 — failed to prevent significant medication errors — pattern
    Ensure that residents are free from significant medication errors.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, record review, and staff and Medical Director interviews, the facility failed to assure the facility was free of significant medication errors when fast acting insulin (insulin lispro and insulin aspart) that starts to work approximately 15 minutes after injection to lower blood sugar levels was administered to 3 residents more than 1 hour before their meal tray was delivered. The significant medication errors could have resulted in adverse side effects for 3 of 8 residents observed for medication administration (Resident #59, Resident #21 and Resident #76). Findings included: According to the manufacturers' instructions insulin lispro should be injected under the skin within 15 minutes before or right after a meal and a meal should be consumed within 10-20 minutes after insulin aspart is administered. 1a. Resident #59 had a doctor's order dated 2/28/25 for Humalog Kwik Pen subcutaneous solution pen injector 100 unit/milliliter (Insulin Lispro) inject as per sliding scale: 201 - 250 = 5 units; 251 - 300 = 8 units; 301 - 350 = 12 Units; 351 - 400 = 16 Units…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-05-23 · tag F0812 — failed to store, cook, and serve food safely — pattern
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations and staff interviews, the facility failed to remove leftover food stored past the use by date in 1 of 2 refrigerators observed (reach-in refrigerator). This practice had the potential to affect food served to residents. The findings included: On 5/19/25 at 09:50 AM during the observation of the kitchen area with the Dietary Manager (DM) revealed leftover prepared food in the reach in refrigerator. The Dietary Manager reported leftover food was good for 48 hours after being prepared. The following leftover items observed were: - chicken soup in a stainless-steel container covered with plastic wrap dated 5/10/25 - diced ham in a stainless-steel container covered with plastic wrap dated 5/13/25 - spinach in a stainless-steel container covered with plastic wrap dated 5/13/25 - cauliflower puree in a stainless-steel container covered with plastic wrap dated 5/15/25 - sliced turkey in a stainless-steel container covered with plastic wrap dated 5/15/25 On 05/20/25 08:53 AM an interview with the Dietary Manager (DM) revealed that if there were leftovers, the leftovers…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
Show the remaining 22 citations
  • Potential for harm · D2025-05-23 · tag F0558 — failed to accommodate residents' needs and preferences — isolated
    Reasonably accommodate the needs and preferences of each resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, observations and staff interviews, the facility failed to place a resident's adaptive flat call light device within reach to allow for the resident to request assistance if needed for 1 of 4 residents reviewed for accommodation of needs (Resident #81). Findings included: Resident #81 was admitted to the facility on [DATE] with diagnoses including legal blindness. The quarterly Minimum Data Set (MDS) dated [DATE] indicated Resident #81 was moderately cognitively impaired, had no impairments with range of motion to both upper body extremities and was dependent on staff assistance for all mobility in and out of the bed. Resident #81's revised care plan dated 4/27/2025 indicated Resident #81 was legally blind. There was no intervention for keeping the call bell in the reach of Resident #81. On 5/19/2025 at 11:01 am, Resident #81 was observed lying in the bed with her head of the bed elevated and an adaptive flat call bell was observed attached to the upper right corner of the mattress cover…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-05-23 · tag F0600 — failed to protect residents from abuse and neglect — isolated
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, and Physician and staff interviews, the facility failed to protect a resident's right to be free from abuse when a cognitively intact resident (Resident #326) hit a moderately cognitively impaired resident (Resident #325) on his arms with an ashtray holder. Resident #325 sustained 3 small skin tears on his left forearm, left elbow, left posterior arm, and right ring finger. This deficient practice affected 1 of 3 residents reviewed for abuse (Resident #325). The findings included: Resident #326 was admitted to the facility on [DATE] and was discharged on 11/7/24. His diagnoses included osteomyelitis, anxiety disorder, depression, and hallucinations. Resident #326's admission Minimum Data Set (MDS) assessment dated [DATE] revealed he was cognitively intact. He was independent with upper body dressing, rolling left and right, sitting to lying, lying to sitting on side of bed, picking up an object, wheeling 50 feet with 2 turns, and wheeling 150 feet. He required partial/moderate assistance…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-05-23 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, observations and staff interviews, the facility failed to implement care planned interventions by not placing fall mats at the bedside of a resident with a history of falls with major injuries. This occurred for 1 of 5 residents reviewed with care plan interventions for accidents (Resident #98). Findings included: Resident #98 was admitted to the facility on [DATE] with diagnoses of non-Alzheimer's dementia and Parkinson's disease (a movement disorder of the nervous system that worsens over time). A post fall report dated 3/24/2025 at 3:53 pm indicated Resident #98 had an unwitnessed fall and was found sitting on the floor next to the bed complaining of right hip pain on 9/23/2025 at 9:34 am. X-rays were obtained, and Resident #98 was transferred to the hospital on 3/24/2025. A care plan revised on 3/27/2025 indicated Resident #98 was a risk for falls related to the cognitive impairment. An intervention dated 3/23/2025 included fall mats upon return to the facility. Nursing documentation…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-05-23 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, observations, and staff interviews and Nurse Practitioner interview, the facility failed to change a chronic wound dressing as ordered by the provider for 1 of 1 resident reviewed for venous wound care (Resident # 40). Findings included: Resident #40 was admitted to the facility on [DATE] with diagnoses including chronic idiopathic (arising spontaneously with unknown cause) venous hypertension with ulcer to the left lower extremity and pyoderma gangrenosum (a rare condition that causes large painful sores on the skin). Resident's #40's revised care plan dated 1/7/2025 included a focus for a chronic left lower leg vascular wound. Interventions included treatments per the Treatment Administration Record (TAR). The care plan also included a focus for behaviors due to Resident #40 refusing care that included wound care. The quarterly Minimum Data Set (MDS) assessment dated [DATE] indicated Resident #40 was moderately cognitively impaired. The MDS was coded for one venous/arterial ulcer and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-05-23 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record review, and staff interviews, the facility failed to ensure a severely impaired resident with a diagnosis of dysphagia (difficulty swallowing) and a physician order for a pureed diet (foods that are smooth and pudding-like texture) did not have access to mechanically chopped food. A nursing assistant realized the resident had received mechanically chopped breakfast sausage on a meal tray and left it with the resident who was able to feed himself independently. This deficient practice occurred for 1 of 3 residents reviewed for accidents. The findings included: Resident #84 was admitted to the facility on [DATE] with diagnoses which included Progressive Supranuclear Palsy (a neurodegenerative disease involving the gradual deterioration of the brain), secondary Parkinsonism, and dysphagia (difficulty swallowing). Record review indicated Resident #84 had a Physician's Order, dated 1/16/25, for a Regular Diet, pureed texture, thin liquids consistency, and double protein for all meals. A…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-05-23 · tag F0761 — failed to label and store drugs safely — isolated
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations and staff interviews, the facility failed to secure medications on an unattended wound care cart that stored topical medications. The facility also failed to secure an unattended blood glucose cart that stored insulin. The blood glucose cart was not only observed to be unsecured and unattended but also had the key inserted into the lock. This deficient practice was found for 2 of 8 medication storage carts (wound cart and blood glucose cart). Findings included: 1. On 5/20/2025 at 11:25 am, Nurse #7 was observed gathering supplies from the wound care cart in preparation for Resident #40's wound care, proceeded to enter Resident #40's room, and allowed the door to remain open. The wound care cart was observed with the lock extended outward with tattered medical tape wrapped around the extended lock. The wound care cart was positioned in the hallway with the drawers and tape covered lock facing toward Resident #40's open door. Self-propelling residents in wheelchairs were observed around the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-05-23 · tag F0805 — failed to prepare food in a form residents can eat — isolated
    Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record review, and resident, family and staff interviews, the facility failed to serve food in a form that met the resident's needs for 1 of 1 resident (Resident #84) reviewed. Resident #84 had been ordered food that was pureed texture and was observed eating a mechanically chopped breakfast meal. The findings included: Resident #84 was admitted to the facility on [DATE] with diagnoses which included Progressive Supranuclear Palsy (a neurodegenerative disease involving the gradual deterioration of the brain), secondary Parkinsonism, and dysphagia (difficulty swallowing). Record review indicated Resident #84 had a Physician's Order, dated 1/16/25, for a Regular Diet, pureed texture, thin liquids consistency, double protein for all meals. A review of Resident #84's quarterly Minimum Data Set (MDS), dated [DATE], revealed the resident to have the ability to understand others and to make himself understood. The MDS indicated he was severely cognitively impaired. He had no impairment in his…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2024-04-26 · tag F0803 — failed to meet residents' dietary needs — widespread
    Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on a lunch meal tray line observation, staff interviews and record review the facility failed to: 1) ensure there was a pre-approved renal diet menu for 8 of 8 residents on a renal diet; 2) follow the approved pureed diet menu and serve pureed bread to 7 of 7 residents on a pureed diet; 3) serve residents on a mechanical soft diet the correct amount of meat. A 3-ounce scoop of ground meat was served instead of 4 ounces as per the menu; and serve residents the correct portion of potatoes. The facility served only 3 ounces of diced potatoes instead of 4 ounces as per the menu to 106 of 121 residents who ate a regular or mechanical soft diet. The findings included: 1. Continuous observation on 4/24/24 from 11:00 AM - 12:35 PM of lunch service revealed [NAME] #1 served residents on a renal diet meatloaf without providing a ketchup packet, black eyed peas, and mixed vegetables. In an interview on 4/24/24 at 12:36 PM, [NAME] #1 confirmed residents on a renal diet received meatloaf without providing a ketchup packet, black eyed peas, and mixed vegetables. Review of the facility's…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-04-26 · tag F0607 — failed to have anti-abuse policies — pattern
    Develop and implement policies and procedures to prevent abuse, neglect, and theft.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and staff interviews, the facility failed to implement the facility's abuse policy in the areas reporting, investigating, and/or protection in response to allegations of physical abuse. This deficient practice affected 2 of 3 residents reviewed for abuse (Resident #6 and Resident #8). Findings included: The facility's policy abuse, prevention, intervention, reporting and investigation dated February 2021 defined abuse as willful infliction of injury resulting in physical harm, pain or mental anguish, and stated abuse may be resident to resident, staff to resident or visitor to resident. The policy stated staff were state mandated reporters and must comply with state regulations regarding reporting suspected abuse with federal regulations regarding reporting any reasonable suspicion of crime against a resident or other individual receiving care by the facility. It stated all alleged violations involving abuse were reported immediately, but not later than 2 hours after the allegation was…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-04-26 · tag F0812 — failed to store, cook, and serve food safely — pattern
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation and staff interviews, the facility failed to prevent ice build-up on boxes of frozen food stored for use in 1 of 1 walk-in freezer. This practice had the potential to affect frozen foods served to residents. The findings were: During an initial tour of the facility kitchen on 4/22/24 at 9:41 AM, it was observed that the pipe from the condenser was insulated and had two large icicles and 3 small icicles attached to it. The largest icicle was attached to a box underneath labeled [NAME] Sweet Peas. Another box of [NAME] Sweet Peas was in front of the other. On the top of the first box, the box flaps were open approximately 2 inches. There were icicles coming from the freezer condenser unit pipe above and reaching the top of the box. There was a large section of ice covering approximately 75% of the boxes top and into the box through the open lid. On the second box of green sweet peas, approximately 25% of the box top was covered in ice. The second box top was open approximately half an inch and the ice was collected below the top of the box. In an observation on…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-04-26 · tag F0867 — failed to act on quality-improvement findings — pattern
    Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, staff interviews, and record review, the facility's Quality Assessment and Assurance (QAA) Committee failed to maintain implemented procedures and monitor interventions put into place by the Committee following the recertification and complaint investigation surveys of 2/4/22 and 4/11/23. This was for four deficiencies that were recited on the current recertification and complaint investigation survey of 4/26/24 in the areas of Freedom from Abuse and Neglect (F600), Quality of Care (F684), Provision of Medically Related Social Services (F745), and Food and Nutrition Service (F812). The continued failure of the facility during three federal surveys of record showed a pattern of the facility's inability to sustain an effective QAA Program. The findings included: This tag is cross referenced to: F600: Based on record review, observation, resident interviews, and staff interviews, the facility failed to protect a resident's right to be free from physical abuse when a resident (Resident #8) was punched in the face multiple times with a closed fist by a resident who…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-04-26 · tag F0600 — failed to protect residents from abuse and neglect — isolated
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, observation, resident interviews, and staff interviews, the facility failed to protect a resident's right to be free from physical abuse when a resident (Resident #8) was punched in the face multiple times with a closed fist by a resident who resided in the Assisted Living Facility (ALF) on the same campus. On the evening of 4/22/24 while in facility's courtyard, Resident #8 and the ALF resident engaged in a verbal disagreement that escalated into a resident-to-resident physical altercation that resulted in Resident #8 sustaining a small laceration to the left upper eye lid. This deficient practice was for 1 of 3 residents reviewed for physical abuse. Findings included: Resident #8 was admitted to the facility on [DATE] with diagnoses including anxiety, depression and non-Alzheimer's dementia. The care plan for Resident #8 dated 12/5/2023 included a focus for manipulative and inappropriate behaviors. Interventions included monitoring and documenting behaviors, not arguing with Resident #8…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-04-26 · tag F0745 — failed to provide medically-related social services — isolated
    Provide medically-related social services to help each resident achieve the highest possible quality of life.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, staff interviews, and a physician interview, the facility failed to schedule an appointment for a urology consult as ordered by the physician for 1 of 1 resident (Resident #17) reviewed for medically related social services. Finding included: Resident #17 was initially admitted to the facility on [DATE] and his latest admission date was 1/22/2024. Resident #17 had diagnoses that included obstructive uropathy. Review of Resident #17's physician's orders showed an order dated 1/23/24 read follow up with urology. The quarterly Minimum Data Set (MDS) assessment dated [DATE] revealed Resident #17 was moderately cognitively impaired, and he had an indwelling catheter. Review of Resident #17's electronic medical record revealed no evidence of a urology appointment after 1/23/2024. An interview conducted on 4/24/24 at 3:19 P.M. with Medical Records Coordinator revealed she was responsible for scheduling appointments for Resident #17. She stated she was made aware residents needed to be scheduled…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-11-30 · tag F0758 — failed to limit and justify psychotropic drugs — isolated
    Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record reviews, staff and Nurse Practitioners interviews the facility failed to administer an antianxiety medication as ordered resulting in the resident (Resident #1) receiving 3 additional doses of the medication for 1 of 3 residents reviewed for psychotropic medications. Findings include: Resident #1 was admitted into the facility on November 29, 2018, with the diagnosis of anxiety. Resident #1's comprehensive care plan dated February 7, 2023, included the following. Resident #1 was at risk for side effects related to antianxiety medication with the goal of no injury related to medication usage or side effects. Interventions included to give the medications as ordered, observe for signs of extrapyramidal symptoms and document as needed, and assess for adverse side effects and document and report as needed. Resident #1's physician orders included an order for Lorazepam (a medication used to treat anxiety) 0.5 milligrams take one tablet by mouth three times a day for anxiety which started on April 13, 2021. Resident #1's Medication Administration Record for October 2023…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-04-11 · tag F0641 — pattern
    Ensure each resident receives an accurate assessment.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and staff interviews, the facility failed to accurately code the MDS assessment in the areas of wound care (Resident #62), antipsychotic medication use (Residents #373, #20 and #57), and anticoagulant medication use (Residents #57 and #111), for 5 of 28 residents whose Minimum Data Set (MDS) assessments were reviewed. Findings included: 1. Resident #62 was most recently re-admitted to the facility on [DATE]. Diagnoses included, in part: (1) Stage 4 sacral pressure ulcer and (1) deep tissue injury (DTI) to his left heel. A significant change MDS assessment dated [DATE] documented in Section M on Line M0300B1 that Resident #62 had (1) Stage 2 pressure ulcer. Review of the admission documentation dated 02/16/23 revealed Resident #62 had (1) Stage 4 pressure wound on his sacrum and (1) DTI to his left heel on admission. In an interview with MDS Nurse #2 on 04/05/23 at 12:50 PM she stated she did not know why she coded a Stage 2 pressure ulcer on the MDS assessment for Resident #62. She noted…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-04-11 · tag F0812 — failed to store, cook, and serve food safely — pattern
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations and staff interviews, the facility failed to label, date, and/or remove expired food items stored in 2 of 2 nourishment rooms (100 Hall Nourishment Room and 500 Hall Nourishment Room). The findings included: An observation of the 500 Hall nourishment room was conducted on 4/3/23 at 5:42 A.M. with the Dietary Manager. The following items were observed: - A bag on the counter beside the refrigerator with a small take-out box and a biscuit wrapped in paper. - Two biscuits with meat between the bread, wrapped in clear plastic wrap. - One opened 32-ounce container of fortified nutritional shake - One opened 11-ounce container of palmetto cheese - One opened 10-ounce package of cheese None of the food containers were labeled with a resident's name or the date of storage. An observation of the 100 Hall nourishment room was conducted on 4/3/23 at 5:50 A.M. with the Dietary Manager. The following items were observed: - One opened 32-ounce container of fortified nutritional shake - One 15-ounce opened clear plastic container of watermelon with a use by date of 3/24/23 -…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-04-11 · tag F0867 — failed to act on quality-improvement findings — pattern
    Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review, observations, staff interviews, nurse practitioner and medical director interview, the facility's Quality Assessment and Assurance Committee failed to maintain implemented procedures and monitor interventions that the committee had previously put in place following the recertification and complaint survey of 2/4/2022. This was for two recited deficiencies on the current recertification and complaint investigation survey of 4/11/2023. The deficiencies included Accuracy of Assessments (F641) in the areas of wound care, use of antipsychotic and anticoagulant medications and Food Procurement: Store, Prepare and Serve, Sanitary (F812). The continued failure during two federal surveys of record showed a pattern of the facility's inability to sustain an effective Quality Assurance Program. Findings included: This tag is cross referenced to: F-641 Based on record review and staff interviews, the facility failed to accurately assess wound care (Resident #62), antipsychotic medication use (Resident's #373, #20 and #57), and anticoagulant medication use (Resident's #57…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-04-11 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolated
    Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, observations, resident and staff interviews, the facility failed to attach an indwelling urinary catheter tubing to a secure device to prevent tension and possible injury and failed to provide necessary care and services of the indwelling urinary catheter when Nurse Aide (NA) #3 failed to clean the urinary catheter tubing when providing incontinent care for 1 of 2 residents reviewed for urinary catheters. (Resident #111) Findings included: Resident #111 was admitted to the facility on [DATE], and diagnoses included stage 3 chronic kidney disease. The care plan dated 11/10/2022 stated Resident #111 required the use of a urinary catheter due to a diagnosis of obstructive uropathy. Interventions included securing the urinary catheter tubing to Resident #111's thigh to prevent pulling, ensuring urinary catheter tubing was secured, free of kinks or twisting to avoid urethral tension or accidental removal, providing urinary catheter care every shift and providing peri-care away from meatus to…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-04-11 · tag F0757 — failed to avoid unnecessary drugs — isolated
    Ensure each resident’s drug regimen must be free from unnecessary drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, physician interview and staff interviews, the facility failed to discontinue an antibiotic medication as ordered by the physician for 1 of 5 residents reviewed for antibiotic medication administration, Resident #62. Findings included: Resident #62 was admitted to the facility on [DATE] with diagnoses that included, in part: Urinary tract infection (UTI), traumatic brain injury, and dementia. Review of a significant change Minimum Data Set (MDS) assessment dated [DATE] documented Resident #62 had intact cognition. Review of the care plan for Resident #62 revised on 02/22/23 documented a focal area of: At risk for skin irritation and UTI related to incontinence. The goal was for Resident #62 to be free from skin irritation and UTI ' s through the next review. Interventions included, in part: encourage adequate nutrition and hydration, observe for signs of a UTI, complete labs as orders, and administer medications as ordered. Review of a laboratory report for a urine culture dated 03/03/23…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • No harm found · B2025-05-23 · tag F0628 — pattern
    Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and staff interviews, the facility failed to notify the resident representative in writing of the reason for the transfer/discharge to the hospital and had not mailed a copy of the bed hold policy for 2 of 2 residents (Resident #73 and #45) reviewed for hospitalization. 1) Resident #73 was admitted into the facility on 9/16/21. A review of Resident #73's quarterly Minimum Data Set, dated [DATE] indicated that she was moderately cognitively impaired. A review of Resident #73's nursing progress notes revealed that she was discharged to the hospital on 3/12/25 and returned on 3/29/25. A review of Resident #73's medical record indicated that on 3/12/25 at both 2:03 PM and 5:20 PM Nurse #1 attempted to contact Resident #73's responsible party by telephone to inform them Resident #73 was transferred to the hospital but were unable to reach them. There was no documentation that a written notice of transfer or discharge was provided or notice of the bed-hold policy. An interview with the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has plan of correction
  • No harm found · Bcited before2025-05-23 · tag F0641 — pattern
    Ensure each resident receives an accurate assessment.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record reviews and staff interviews, the facility failed to code the Minimum Data Set (MDS) assessment accurately in the area of level 2 Pre-admission Screening and Resident Review (PASRR) (Resident #3) and admission assessment (Resident #98) for 2 out of 30 residents reviewed for accuracy in MDS assessments. The findings included: 1) Resident #3 was admitted into the facility on 7/15/24 with diagnoses of paranoid schizophrenia, anxiety disorder. A review of Resident #3's medical records included a PASSR Level 2 Determination Notification letter a document indicating a resident may need to utilize specialized services due to the presence of a serious mental illness and/or intellectual disability or related condition dated 4/17/25. A review of Resident #3's significant change MDS dated [DATE] indicated the resident was not currently considered by the state a level 2 PASRR and determined to have a serious mental illness and/or intellectual disability or related condition. An interview with the MDS…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has plan of correction
  • No harm found · B2024-08-27 · tag F0842 — failed to keep accurate, complete medical records — pattern
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and staff interviews the facility failed to maintain an accurate Treatment Administration Record (TAR) for wound care treatments for 1 of 1 resident (Resident #2) reviewed for accurate medical records. The findings included: 1a. Review of Resident #2's medical record revealed a physician's order dated 7/19/24 that indicated apply alginate calcium with silver sodium (a highly absorbent antimicrobial pad that contains calcium and silver and is used to treat wounds) and Dakins solution (antiseptic solution used for wound cleaning and wound packing) daily to sacral wound. The order entered in the TAR stated as needed (PRN). Review of Resident #2's TAR revealed no documentation of Resident #2's sacral wound treatment from 8/1/24 to 8/26/24. 1b. Review of Resident #2's medical record revealed a physician's order dated 8/4/24 that indicated apply hydrogel impregnated dressing (a wound saturated with gel used to moisten and heal dry wounds) to left heel then cover with dry dressing daily. Review of Resident #2's TAR revealed no documentation of left heel wound…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has plan of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

$14,945 in federal fines across 1 penalty.

  • $14,945 — penalty dated 2024-04-26

Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.

Who owns this facility

Owner / managerTypeRoleSince
Ownership Data Not Available

The source lists no ownership percentage for any party here — PECOS records a share only for equity interests, not for board or management roles.

Follow the money — this home’s finances

Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.

$16.0M
Net patient revenuemost recent cost report
+16.1%
Operating marginrevenue minus expenses
$2.4M
Related-party expense18% of expenses
Who pays — share of resident-days
Medicaid 50%Medicare 4%Other / private 46%

This home reported $2.4M paid to related parties — landlords or management companies under common ownership — equal to about 18% of its total expenses. Money routed to affiliated companies can leave a home’s own books looking lean while owners still profit; it is the mechanism regulators watch most closely in private-equity and REIT deals.

Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.

Cost & finances

$194per resident / day
operating cost
$5,912per month
≈ monthly operating cost
$232per day
avg. revenue, all payers

Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.

What families pay in NC

Paying with Medicaid

This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the North Carolina Medicaid page.

Typical monthly cost in North Carolina
$9,733/mo
Nursing home (semi-private)
$10,798/mo
Nursing home (private)
$6,496/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 345213. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-05-23, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

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