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Hillcrest Country Estates-Cottages

6082 Grand Lodge Avenue, Papillion, NE 68133 · For profit - Limited Liability company · 48 certified beds · (402) 885-7000 Medicare & Medicaid certified

Call the home — (402) 885-7000 Need help choosing, fast? Free, unbiased: Eldercare Locator 1-800-677-1116
Abuse-prevention, restraint, or reporting citation — no harm found (F0609) — cited Apr 2025Behavioral-health or dementia-care citation — no harm found (F0758)
Insights

The public record raises real questions here. Weigh the concerns below carefully.

In its favor
  • no federal fines or payment denials on record
  • a high payroll-based staffing rating (4/5)
Worth asking about
  • it has a citation for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0609) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
  • a high number of inspection citations overall (22) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
  • its payroll- and facility-reported staffing and quality-measure scores sit well above its independent inspection score
  • its independent health-inspection rating is low (2/5)
  • nursing-staff turnover (69%) runs well above the national median (45%)
  • about 28% of its spending goes to commonly-owned related companies

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

2/5
CMS overall
2 of 5
Health inspectionSurveyor-assigned, ranked within your stateInspector-verified 2 of 5
StaffingFrom payroll records (PBJ) 4 of 5
Quality measuresSelf-reported by the facility 4 of 5

Worth a closer look. This home's staffing and quality-measure ratings run 2 stars above its independent health-inspection score. The inspection is done by state surveyors; the quality-measure score leans on data the facility reports about itself, and staffing on its payroll (PBJ) submissions — so a gap this large is worth reading the inspection record for.

Location & what’s nearby

Hospital
★★★★ 4/5 CMS · Emergency dept. usually open 24/7 · ER 24/7
Urgent care / clinic
401 E Gold Coast Rd · (402) 934-9323 · Call to confirm hours
Pharmacy
11650 S 73rd St · (402) 597-5790 · Call to confirm hours
Grocery
Hy-Vee1.2 mi
11650 S 73rd St · (402) 597-5790 · Call to confirm hours
Park
Eagle Ridge Park, 2119 Savannah Dr · (402) 597-2049 · Typically dawn to dusk
Place of worship
1510 Papillion Dr · (402) 293-1700

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measures 4 of 5
Long-stay residentspeople who live here 2 of 5
Short-stay residentsrehab / post-hospital 5 of 5

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Trend — is this home getting better or worse?

Over 2025-02 to 2026-06, this home’s CMS overall rating held steady at 2 stars. From monthly CMS archive snapshots.

Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.

Overall rating2★
Inspection scorelower = better
See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents whose need for help with daily activities increased16.9%19.0%15.4%typical
Long-stay residents who lose too much weight11.1%5.1%5.4%worse
Long-stay residents with a catheter left in their bladder0.7%1.4%0.9%better
Long-stay residents with a urinary tract infection0.0%2.8%2.0%better
Long-stay residents with depressive symptoms1.6%4.3%6.5%better
Long-stay residents who were physically restrained0.0%0.3%0.1%better than state — see note marked double-dagger below the table
Long-stay residents with falls causing major injury4.1%4.5%3.3%worse
Long-stay residents whose ability to walk worsened24.7%18.2%16.1%worse
Long-stay residents on antianxiety or hypnotic medication8.4%19.3%18.9%better
Long-stay residents given the seasonal flu vaccine92.6%96.1%95.3%typical
Long-stay residents with pressure ulcers4.9%4.0%4.7%typical
Long-stay residents with worsening bladder/bowel control28.8%25.9%21.2%worse
Long-stay residents who got an antipsychotic medication — see the note below the table21.3%20.7%17.1%worse
Short-stay residents who newly got an antipsychotic medication2.5%2.0%1.4%worse
Short-stay residents given the seasonal flu vaccine76.7%75.9%79.4%typical
Short-stay residents rehospitalized after admission17.2%20.7%22.6%better
Short-stay residents with an outpatient ER visit8.9%11.4%12.0%better

On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.

§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

66.5% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — CMS rates that better than the national rate. This is CMS’s risk-adjusted rate over 427 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.

66.5%U.S. median 51.5%
Got home and stayed home
10.9%U.S. median 10.7%
Went back to hospital
64.6%U.S. median 56.6%
Met the expected recovery
0.74U.S. median 0.31
Therapy hours / resident / day
0.31hours / resident / day
Physical therapy
0.35hours / resident / day
Occupational therapy
0.08hours / resident / day
Speech therapy

Met the expected recovery: 64.6% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 209 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.

Therapy staffing: this home’s payroll records show 0.74 therapist hours per resident per day in 2026Q1 — more than 93% of the 13,892 homes that report any therapy hours at all.

Weekend therapy: weekend therapy hours are 8% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

See every short-stay measure CMS publishes for this home
MeasureThis homeU.S. medianPeriod coveredCMS’s call
Got home and stayed homeRate of successful return to home or community from a SNF66.5%CMS range 61.4–69.951.5%Oct 2022–Sep 2024better than U.S.
Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF10.9%CMS range 8.3–13.410.7%Oct 2022–Sep 2024no different from U.S.
Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge64.6%56.6%Oct 2024–Sep 2025CMS makes no comparison for this measure
Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge63.6%52.8%Oct 2024–Sep 2025CMS makes no comparison for this measure
Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge65.5%50.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified98.8%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting100.0%100.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge99.4%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay1.6%0.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened2.8%1.9%Oct 2024–Sep 2025CMS makes no comparison for this measure
Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization6.1%CMS range 4.3–10.67.1%Oct 2023–Sep 2024no different from U.S.
Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs0.821.02Oct 2022–Sep 2024CMS makes no comparison for this measure

From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.

Staffing

0.88
RN hours/ resident / day
0.61
LPN hours/ resident / day
3.29
Aide hours/ resident / day
4.77
Total nurse hours/ resident / day
0.88
RN hoursweekends
68.7%
Total nursing turnover
85.7%
RN turnover

How full it usually is: this home is certified for 48 beds and averages 44.4 residents a day — about 92% occupied, or roughly 4 beds typically open. It runs fairly full. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 4.77 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 0.88 is at or above the 0.55-hour RN benchmark and nurse-aide staffing of 3.29 is at or above the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 4.26 hrs/resident/day on weekends vs 4.98 on weekdays — 15% thinner on weekends. RN hours go from 0.88 to 0.88 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

This home’s total nursing-staff turnover of 69% is well above the national median of 45%. 1 administrator has left in the past year.

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

7
deficiencies at the latest standard inspection (2025-04-14)
4
at the previous standard inspection (2024-02-29)

Deficiencies are more than at the previous inspection — worsening. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

22 citations, most serious first. The 10 most serious are shown; the remaining 12 are one tap away and print in full.

  • Potential for harm · E2025-04-14 · tag F0756 — failed to review each resident's drug regimen — pattern
    Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Licensure Reference Number 175 NAC 12-006.12(A)(vi) Based on interviews and record reviews; the facility failed to ensure pharmacy recommendations were completed for 3 (Residents 5, 8, and 9) of 5 sampled residents. The facility staff identified a census of 47. The findings are: Record review of a facility policy entitled Medication Regimen Review Policy updated 02/03/2025 revealed: -A medication regimen review will be completed for each resident by a licensed pharmacist in order to identify irregularities and to identify clinically significant risks and/or actual or potential adverse consequences which may result from or be associated with medications. The documented medication regimen review completed by the pharmacist will be provided to the primary care provider and Director of Nursing (DON). -Recommendations by the consultant pharmacist per the medication regimen review, will be provided for review to the primary care provider and Director of Nursing/designee prior to the next review. -Recommendations will be carried out by a licensed nurse prior to the next review. A. Record…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2025-04-14 · tag F0803 — failed to meet residents' dietary needs — pattern
    Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Nebraska Licensure Reference Number 175 NAC 12-006.11(A)(i) Based on observations, interviews, and record reviews; the facility failed to follow the menu to assure nutritional value of foods in 1 (Cottage 70) of 3 cottages. This had the potential to affect 13 residents receiving foods from that kitchen. The facility staff identified a census of 47. The findings are: Record review of a facility policy entitled Culinary Food Preparation Policy revised 11/20/2017 revealed: -All food items are prepared by methods that conserve nutritional value. -The recipe file index that supports the current menu is to be used during the preparation of food items. Record review of the Italian Tossed Salad recipe dated 2024 revealed ingredients included lettuce, sliced red onion, Italian dressing, and parmesan cheese. Observation on 04/09/2025 at 9:25 AM with the Culinary Director (CD) present while Cook-G prepared the Italian Tossed Salad revealed Cook-G obtained a large bowl and cutting board. Cook-G washed hands for 17 seconds and retrieved lettuce and cucumber from the refrigerator. Cook-G…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-04-14 · tag F0812 — failed to store, cook, and serve food safely — pattern
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Nebraska Licensure Reference Number 175 NAC 12.006.11(A)(i) Nebraska Food Code 2017 4-602.11(D)(5) Based on observations, interviews, and record reviews; the facility failed to ensure the cleanliness of a reach-in freezer in Cottage 80 and a reach-in refrigerator in the Rehab Cottage to prevent the potential for foodborne illness. This had the potential to affect 13 residents who received food in Cottage 80 and 21 residents who received food in the Rehab Cottage. The facility staff identified a census of 47. The findings are: A. Record review of a facility policy entitled Culinary Cleaning Policy revised 11/20/2017 revealed: -The equipment, surfaces and floor in the culinary department will be thoroughly cleaned and sanitized throughout the day and at closing. -Each piece of equipment will have a cleaning procedure and a weekly schedule for cleaning posted in the kitchen. -These procedures will be reviewed during new team member onboarding. -It is the responsibility of the culinary team to maintain the sanitation of all pieces of equipment and kitchen as a whole. -Cleaning checklist…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2025-04-14 · tag F0947 — failed to train nurse aides adequately — pattern
    Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Licensure Reference Number 175 NAC 12-006.04(B)(ii)(1) Based on interview and record review the facility failed to ensure nursing assistants received annual abuse and dementia training for 5 of 5 employee files reviewed. The facility census was 47. The findings are: Record review of Nurse Tech (NT) A's employee file revealed a hire date of 04-04-2024 and the absence of annual abuse and dementia training. Record review of NT B's employee file revealed a hire date of 06-27-2022 and the absence of annual abuse and dementia training. Record review of NT C's employee file revealed a hire date of 04-10-2023 and the absence of annual abuse and dementia training. Record review of NT D's employee file revealed a hire date of 02-12-2024 and the absence of annual abuse and dementia training. Record review of NT E's employee file revealed a hire date of 06-13-2022 and the absence of annual abuse and dementia training. An interview conducted with the Regional Nurse Consultant (RNC) on 04-08-2025 at 3:25 PM confirmed NT A and NT B did not complete annual abuse training and NT A, B, C, D and E did…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-04-14 · tag F0655 — isolated
    Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview the facility failed to ensure a baseline care plan was completed in 48 hours after Resident 59 was admitted to the facility. The resident was 1 of 12 residents surveyed. The facility had a census of 47. Findings are: A record review of the residents' electronic health record revealed Resident 59 was admitted to the facility on [DATE] with unspecified encephalopathy (a general term for any brain dysfunction, characterized by an altered mental state). The resident also had the following diagnoses: paroxysmal atrial fibrillation, (an irregular rapid heartbeat), presence of automatic (implantable) cardiac defibrillator (a device that applies an electric charge to the heart to restore a normal heartbeat), essential (primary) hypertension (chronic heart disease that causes abnormally high blood pressure for unknown reasons, personal history of transient ischemic attack (Brief blockage of blood to the brain), and cerebral infarction without residual deficits (stroke with damage),…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-04-14 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Licensure Reference Number 175 NAC 12-006.09 & 12-006.09(H)(iii) Based on record review and interview the facility failed to monitor for neurological changes after a head injury and failed to evaluate and monitor changes in skin integrity for 1 (Resident 47) of 1 residents sampled and failed to follow physician's orders for 1 (Resident 58) of 9 residents sampled. The facility census was 47. The findings are: A.Record review of Resident 47's Minimum Data Set (MDS: a federally mandated assessment tool used for care planning) dated 04-30-2024 revealed the facility staff assessed the following about the resident: - short and long term memory problems - moderately impaired decision making skills -required moderate assistance with eating and hygiene. -required maximum assistance with toileting, dressing, bathing, bed mobility and transfers. -was taking an anticoagulant medication (a medication that prevents blood to clot). Record review of Resident 47's Progress Note dated 05-28-2024 revealed a skin evaluation was conducted and the staff identified a large bruise on forehead. Record…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-04-14 · tag F0758 — failed to limit and justify psychotropic drugs — isolated
    Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interviews and record reviews, the facility failed to identify specific behavioral symptoms for the continued use of antidepressant medications for 2 (Residents 5 and 9) of 5 sampled residents. The facility staff identified a census of 47. The findings are: Record review of a facility policy entitled Psychotropic Medication Policy dated 01/01/2023 revealed: -Patients are not prescribed psychotropic medications unless they are necessary to treat a specific condition, as diagnosed and documented in the medical record, and the medication is beneficial to the patient, as evidenced by monitoring and documentation of the patient's response to the medication(s). -The indications for initiating, withdrawing or withholding medication(s), as well as the use of nonpharmacological approaches, shall be determined by the provider along with the interdisciplinary team. -The patient response to the medication(s), including progress towards goals and presence/absence of adverse consequences, shall be documented in the patient's medical record. A. Record review of Resident 5's Minimum Data…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-04-14 · tag F0580 — failed to tell family and doctor about changes — isolated
    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Nebraska Licensure Reference Number 175 NAC 12-006.04(F)(i)(5) Based on interviews and record reviews; the facility failed to notify the physician of a resident's laboratory result for 1 (Resident 8) of 5 sampled residents; and the facility failed to notify the resident's representative and physician of a head injury for 1 (Resident 47) of 1 sampled resident. The facility staff identified a census of 47. The findings are: A. Record review of a facility procedure entitled Laboratory and Phlebotomy Procedure dated 2/1/2023 revealed: -All routine lab results will be faxed to the provider office. Record review of a facility policy entitled Notification of Change in Condition or Status of Resident dated revised 3/6/2025 revealed: -The facility will notify the resident's attending physician or on-call physician, resident, and consistent with his or her authority, the resident representative promptly when there has been: -e) The provider must be notified of all pertinent information from the facility. Record review of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-04-14 · tag F0609 — failed to report abuse allegations — isolated
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Licensure Reference Number 12-006.02(H) and St 28-372 Based on record review and interview the facility failed to submit an investigation report on an injury of unknown origin to the state agency in 5 working days for 1 (Resident 47) of 2 residents sampled the facility census was 47. The findings are: A. Record review of Resident 47's Minimum Data Set (MDS: a federally mandated assessment tool used for care planning) dated 04-30-2024 revealed the facility staff assessed the following about the resident: -short and long term memory problems -moderately impaired decision making skills -required moderate assistance with eating and hygiene. -required maximum assistance with toileting, dressing, bathing, bed mobility and transfers. -was taking an anticoagulant medication (a medication that prevents blood to clot). Record review of Resident 47's progress note dated 05-28-2024 revealed a skin evaluation was conducted and the staff identified a large bruise on forehead. Record review of the facility's investigation of Resident 47's bruise revealed the bruise was discovered on or about…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-04-24 · tag F0759 — failed to keep medication error rate low — isolated
    Ensure medication error rates are not 5 percent or greater.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Licensure Reference Number 175 NAC 12-006.10B1 Licensure Reference Number 175 NAC 12-006.10B1a Licensure Reference Number 175 NAC 12-006.10D1 Based on observations, record review, and interview: the facility failed to administer medications while keeping a medication error rate not 5% or greater which affected 4 (Resident 9, 7, 8, and 2) of 6 sampled residents. The medication error rate was 9.8%. The facility census was 117. Findings are: A. A record review of Resident 9's Medical Diagnosis form printed 4/23/2024 revealed the resident admitted to the facility on [DATE] with a readmission date on 12/22/2020 with diagnoses of congestive heart failure (CHF-the heart doesn't pump blood as well as it should), hypertension (force of the blood against the artery walls is too high), edema (excess fluid in the tissues), and macular degeneration (loss in the center of the field of vision). A record review of Resident 9's Brief Interview for Mental Status (BIMS-tool used to identify the cognitive condition of the resident)…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
Show the remaining 12 citations
  • Potential for harm · D2024-04-24 · tag F0760 — failed to prevent significant medication errors — isolated
    Ensure that residents are free from significant medication errors.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Licensure Reference Number 175 NAC 12-006.10D Based on observations, record review, and interview; the facility failed to follow the five rights of medication administration causing significant medication errors which affected 2 (Resident 2 and 9) of 3 sampled residents. The facility census was 117. Findings are: A. A record review of Resident 2's Medial Diagnosis form printed 4/23/2024 revealed the resident was admitted to the facility on [DATE] with diagnoses of multiple sclerosis (MS-damage to the central nervous system with potential symptoms of vision loss, pain, fatigue, and impaired coordination), asthma (airways become inflamed, narrow and swell, extra mucous production making it difficult to breathe), hypertension (force of the blood against the artery walls is too high), and muscle weakness. A record review of Resident 2's BIMS assessment dated [DATE] revealed a score of 15 which indicated the resident is cognitively intact. A record review of Resident 2's Quarterly MDS (Minimum Date Set-a…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-04-24 · tag F0761 — failed to label and store drugs safely — isolated
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Licensure Reference Number 175 NAC 12-006.12E1, Licensure Reference Number 175 NAC 12-006.12E1a, Licensure Reference Number 175 NAC 12-006.12E3 Based on observation, record review and interview; the facility failed to provide safe storage of drugs and biologicals as medications were left in unlocked medication cabinets in rooms [ROOM NUMBERS] in Cottage 70, both of which were occupied with a resident; failed to have a scheduled II medication under double lock and in original container with label in Resident 2's room; and failed to have a schedule eye drop in original container with label in Resident 8's room. The facility census was 117. Findings are: A. An observation on 4/23/2024 at 8:20 AM during a morning medication pass in room [ROOM NUMBER] revealed an unlocked medication cabinet with resident's drugs. An interview on 4/23/2024 at 8:20 AM with Medication Aide (MA)-C in the resident's room confirmed that the medication cabinet should be locked at all times. Further investigation of additional rooms in…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-04-24 · tag F0880 — failed to prevent and control infections — isolated
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Licensure Reference Number 175 NAC 12-006.17B Licensure Reference Number 175 NAC 12-006.17D Based on observation, record review, and interviews; the facility failed to perform hand hygiene to prevent the potential of cross contamination between residents during morning and evening medication pass. This had the potential to affect 3 (Resident 9, 7, and 8) out of the 6 sampled residents. The facility census was 117. Findings are: A. An observation on 4/23/2024 at 7:55 AM in Resident 9's room with Medication Aide (MA)-C revealed MA-C stated [gender] already washed hands in the resident's bathroom sink. MA-C gave the resident [gender] scheduled medication, applied gloves, and instilled eye drops. MA-C then removed gloves and exited the resident's room with no hand hygiene after glove removal or upon leaving the room. B. An observation on 4/23/2024 at 8:15 AM in Resident 7's room with MA-C revealed MA-C washed their hands at the sink with soap and water for 10 seconds. MA-C proceeded to give the resident [gender] scheduled medication, applied gloves and applied Aquaphor cream to…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2024-02-29 · tag F0812 — failed to store, cook, and serve food safely — widespread
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Licensure Reference Number 175 NAC 12-006.11E Based on observations, record reviews and interviews; the facility failed to ensure foods were labeled and dated in the refrigerators and dry storage areas in all 3 cottages, failed to ensure that scoops were not in flour and sugar bins in cottage 80, failed to ensure foods were not on the floor in cottage 80 to prevent cross contamination, failed to store resident food items in a separate fridge from facility food in all 3 cottages, failed to perform hand hygiene between glove changes to prevent cross contamination during meal prep in all 3 cottages, failed to sanitize thermometer between foods in the rehab and cottage 80, failed to store equipment in a manner to prevent contamination on surfaces of the equipment in the rehab cottage and failed to maintain cleanliness of backsplash on stove and under stove in rehab cottage. This had the potential to affect 48 residents that ate foods prepared in the facility kitchens from rehab cottage and cottages 70 and 80. The…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-02-29 · tag F0609 — failed to report abuse allegations — pattern
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Licensure Reference Number 175 NAC 12.006.02(8) Based on observation, record review and interview; the facility failed to report allegations of abuse /neglect/ significant injury within the required timeframe to Adult Protective Services [APS] and the Department of Health and Human Services [DHHS] for 5 (Residents 11, 23 43, 93 and 94) of 14 facility investigations reviewed. The facility census was 48. Findings are: A. Record review of a facility policy entitled Reporting Allegations Abuse/Neglect/Exploitation dated 7/1/18 revealed the following policy and procedures: - It is the policy of Hillcrest Health Services to report all allegations of Abuse / Neglect / Exploitation to appropriate agencies in accordance with current state and federal regulations. - Identification: The facility will identify events, occurrences, patterns and trends that may constitute neglect, abuse, involuntary seclusion, misappropriation of resident property, injuries of unknown source and exploitation. - Investigation: The facility…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-02-29 · tag F0880 — failed to prevent and control infections — pattern
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Licensure Reference Number 175 NAC 12.006.17B Licensure Reference Number 175 NAC 12.00617D Based on observation, interview, and record review, the facility staff failed to utilize handwashing and gloving techniques during the provision of cares and treatments for 2 (Resident 13 and 44) of 9 sampled residents. The facility census was 48. Findings are: A. Record Review of Resident 13's Face Sheet revealed the resident was admitted to the facility on [DATE] with the following diagnosis: Unspecified intracapsular fracture of left femur and for other orthopedic aftercare. Record Review of admission Minimum Data Set (MDS), (a federally mandated assessment tool required for long term care residents) dated 2/8/24 revealed the resident had a Brief Interview for Mental Status (BIMS) (an interview tool used to score cognition) with a score of 13, indicating the resident's cognition was intact. Record Review of Physician's Orders revealed that nursing staff were to perform a daily dressing change to Resident 13's pressure…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-02-29 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolated
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Licensure Reference Number 175 NAC 12-006.09D2b Based on observation, interview, and record review, the facility staff failed to evaluate, monitor, ensure consistent documentation related to measurements of a pressure ulcer for 1 (Resident 13) of 3 sampled residents. The facility census was 48. Findings are: A. Record review of a facility policy entitled, Hillcrest Health Services, Skin integrity, Wound, Ulcer Assessment Prevention and Treatment Procedures Policy revealed the following information: -Procedure: To Provide direction to the Clinical Team for obtaining correct orders for treatment in skin integrity and wound care concerns. -All team members are responsible for preventing, caring for, and providing treatment to any patient/guest/elder/client that has altered skin integrity. -Definition: For the purpose of this procedure/policy, each guest/patient/elder skin issues are identified and assessed upon admission/readmission for any actual/potential altered skin integrity. Altered skin integrity can…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-11-13 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Licensure Reference: 175 NAC 12-006.09D7 Based on observation, interview, and record review, the facility failed to evaluate falls for potential causal factors and implement interventions to prevent falls for 1 [Resident 2] of 3 sampled residents. The facility had a total census of 47. Findings are: Resident 2 was admitted to the facility on [DATE] with diagnoses of anxiety disorder, mild cognitive impairment, and macular degeneration according to Resident 2's admission Record. Observation on 11/13/23 at 2:33 PM revealed Resident 2 being assisted with a wheeled walker to sit in their recliner by Nurse Aide A. Resident 2 was then observed to want to leave the room and go into the common area. In an interview on 11/13/23 at 2:33 PM, Nurse Aide A reported Resident 2 had just been in the common area and had wanted to go into Resident 2's room. Once Resident 2 got in the room, Resident 2 wanted to go back into the common area. A review of Resident 2's 10/9/23 quarterly MDS [Minimum Data Set; a comprehensive…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2023-03-21 · tag F0880 — failed to prevent and control infections — widespread
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    LICENSURE REFERENCE NUMBER 175 NAC 12-006.17D Based on observation, record review and interview, the facility failed to 1) ensure respiratory equipment was cleaned, dried, and stored in a manner to prevent the potential for cross contamination and 2) ensure that hand hygiene was completed between glove changes and medication administration. This has the potential to affect 13 of 13 residents in the 800 cottage and 12 of 12 residents in the 700 cottage. The facility identified the census to be 46. FINDINGS ARE: A. A record review of the Physician's Orders list ran on 3/15/23 revealed Resident 29 had the following orders: -Albuterol Neb 0.083%, (a medication used to treat or prevent bronchospasm in patients with asthma, bronchitis, emphysema, and other lung diseases) Inhale 1 vial via nebulizer (a small machine that turns liquid medicine into a mist that can be easily inhaled) four times daily for wheezing/SOB (Shortness of Breath), -Ipratropium Solution 0.02% (a medication used for relaxing the muscles around the airways making breathing easier) Inhale 1 vial via nebulizer four times…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-03-21 · tag F0623 — isolated
    Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY LICENSURE REFERENCE NUMBER 175 NAC 12-006.05(5) Based on record review and interview, the facility failed to ensure a written notice of transfer was completed and provided to the representative at the time of transfer to the hospital for 1 of 2 sampled residents (Residents 29). The facility identified a census of 46. Findings are: A record review of the Progress Notes dated 3/16/22 through 3/16/23 revealed Resident 29 had been hospitalized [DATE] through 11/27/22 due to chest pain. Record review of Resident 29's medical record revealed no notice of transfer to the hosptial. An interview on 03/20/23 at 02:36 PM with RN-D (Registered Nurse) confirmed that no written notice of transfer existed for the transfer on 11/23/2022. A record review of the undated facility policy titled Bed Hold Policy revealed the following; 1. Prior to Hillcrest Country Estates transferring a guest to a hospital or allowing a guest to go on therapeutic leave, Hillcrest Country Estates must provide written information to the guest or legal…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-03-21 · tag F0625 — isolated
    Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to obtain a signed bed-hold policy at the time of transfer to the hospital for 1 of 2 sampled residents (Residents 29). The facility identified a census of 46. FINDINGS ARE: A record review of the Progress Notes dated 3/16/22 through 3/16/23 revealed Resident 29 had been hospitalized [DATE] through 11/27/22 due to chest pain. An interview on 03/20/23 at 02:36 PM with RN-D (Registered Nurse) confirmed that there was no bed-hold policy notice for Resident 29. A record review of the undated facility policy titled Bed Hold Policy reads as follows; 1. Prior to Hillcrest Country Estates transferring a guest to a hospital or allowing a guest to go on therapeutic leave, Hillcrest Country Estates must provide written information to the guest or legal representative that specifies: a. The duration of the bed hold policy under the State plan, if any, during which the guest is permitted to return and resume residence at Hillcrest Country Estates and b. Hillcrest…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-03-21 · tag F0725 — failed to have enough nursing staff — isolated
    Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY LICENSURE REFERENCE NUMBER 175 NAC 12-006.04C Based on interview and record review, the facility failed to ensure sufficient staffing to prevent call light response times of greater than 60 minutes for Residents 8 and 24. The sample size was 13. The facility census was 46. FINDINGS ARE: A. During an interview on 03/16/23 at 09:46 AM, Resident 8 voiced that (gender) independently keeps a call light log due to long call light response times and reported that this am that the call light had been activated at 06:59 AM and not answered until 08:22 AM. A record review of the MDS (Minimum Data Set, a comprehensive assessment of each resident's physical and mental functional capabilities) dated 2/16/23, Section C, revealed Resident 8 had a BIMS ( Brief Interview for Mental Status, a test used to get a quick snapshot of a resident's cognitive function, scored from 0-15, the higher the score, the higher the cognitive function) score of 15 indicating that Resident 8 was cognitively intact and had no confusion. A record…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

No federal fines in the current CMS record.

Who owns this facility

Owner / managerTypeRoleSince
AERNI, TODDIndividualDIRECT OWNERSHIP INTEREST; ADP OF THE SNFsince 12/31/2021
JANICKI, JAMESIndividualDIRECT OWNERSHIP INTEREST; MANAGING CONTROL - GOVERNING BODY; OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 12/31/2021
MATHISON ROBERTS, JOLENEIndividualDIRECT OWNERSHIP INTEREST; ADP OF THE SNFsince 12/31/2021
MULHEARN, KEVINIndividualDIRECT OWNERSHIP INTEREST; MANAGING CONTROL - GOVERNING BODY; OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 11/06/2013
OESTMANN, MATTHEWIndividualDIRECT OWNERSHIP INTEREST; MANAGING CONTROL - GOVERNING BODY; OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 12/31/2021
RIPPLE, REGGIEIndividualDIRECT OWNERSHIP INTEREST; MANAGING CONTROL - GOVERNING BODY; ADP OF THE SNFsince 12/31/2021
HILLCREST HEALTH SYSTEMS INCOrganizationOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 01/26/2026
ASWEGE-MEZENBERG, DEBRAIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 07/01/2023
HATCHER, ANTHONYIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 03/01/2023
WALKER, SHYANNIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 08/04/2025
MALLOY, TIMOTHYIndividualADP OF THE SNFsince 01/01/2020

CMS files one row per role, so the 28 rows in the source record cover these 11 parties — each is shown once here with every role it holds. Nothing is omitted. The source lists no ownership percentage for any of them — PECOS records a share only for equity interests, not for board or management roles.

1 organizational owner listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.

Follow the money — this home’s finances

Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.

$17.3M
Net patient revenuemost recent cost report
+0.5%
Operating marginrevenue minus expenses
$4.9M
Related-party expense28% of expenses
Who pays — share of resident-days
Medicaid 14%Medicare 13%Other / private 73%

This home reported $4.9M paid to related parties — landlords or management companies under common ownership — equal to about 28% of its total expenses. Money routed to affiliated companies can leave a home’s own books looking lean while owners still profit; it is the mechanism regulators watch most closely in private-equity and REIT deals.

Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.

Cost & finances

$369per resident / day
operating cost
$11,215per month
≈ monthly operating cost
$371per day
avg. revenue, all payers

Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.

What families pay in NE

Paying with Medicaid

This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Nebraska Medicaid page.

Typical monthly cost in Nebraska
$8,377/mo
Nursing home (semi-private)
$9,216/mo
Nursing home (private)
$6,350/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 285293. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-04-14, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

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