Christian Health Care Center
301 Sicomac Ave, Wyckoff, NJ 07481 · Non profit - Church related · 304 certified beds · (201) 848-5200 Medicare & Medicaid certified
The public record raises real questions here. Weigh the concerns below carefully.
- no federal fines or payment denials on record
- a high payroll-based staffing rating (4/5)
- lower-than-typical staff turnover (23% vs 45% nationally) — better care continuity
- fewer deficiencies at its most recent standard inspection than at the one before — a sign of improvement
- it has a citation for mishandling residents’ money or property (F0565)
- a high number of inspection citations overall (35) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
- its payroll- and facility-reported staffing and quality-measure scores sit well above its independent inspection score
- its independent health-inspection rating is low (2/5)
One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.
A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.
| Health inspectionSurveyor-assigned, ranked within your stateInspector-verified | 2 of 5 |
| StaffingFrom payroll records (PBJ) | 4 of 5 |
| Quality measuresSelf-reported by the facility | 5 of 5 |
Worth a closer look. This home's staffing and quality-measure ratings run 3 stars above its independent health-inspection score. The inspection is done by state surveyors; the quality-measure score leans on data the facility reports about itself, and staffing on its payroll (PBJ) submissions — so a gap this large is worth reading the inspection record for.
Location & what’s nearby
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Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.
Quality measures — how residents actually fare
| Overall quality measures | 5 of 5 |
| Long-stay residentspeople who live here | 5 of 5 |
| Short-stay residentsrehab / post-hospital | 5 of 5 |
Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.
Trend — is this home getting better or worse?
Over 2025-02 to 2026-06, this home’s CMS overall rating improved from 2 to 4 stars. From monthly CMS archive snapshots.
Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.
See all quality measures vs. state & national benchmarks
| Measure | This home | State avg | Typical state | vs typical state |
|---|---|---|---|---|
| Long-stay residents whose need for help with daily activities increased | 7.0% | 8.7% | 15.4% | better |
| Long-stay residents who lose too much weight | 3.9% | 4.6% | 5.4% | better |
| Long-stay residents with a catheter left in their bladder | 0.0% | 0.6% | 0.9% | better |
| Long-stay residents with a urinary tract infection | 0.9% | 0.8% | 2.0% | worse than state‡ — see note marked double-dagger below the table |
| Long-stay residents with depressive symptoms | 3.3% | 12.1% | 6.5% | better |
| Long-stay residents who were physically restrained | 0.0% | 0.1% | 0.1% | better |
| Long-stay residents with falls causing major injury | 3.6% | 2.3% | 3.3% | typical |
| Long-stay residents whose ability to walk worsened | 6.1% | 8.2% | 16.1% | better |
| Long-stay residents on antianxiety or hypnotic medication | 26.5% | 18.8% | 18.9% | worse |
| Long-stay residents given the seasonal flu vaccine | 98.2% | 97.2% | 95.3% | typical |
| Long-stay residents with pressure ulcers | 4.6% | 5.4% | 4.7% | typical |
| Long-stay residents with worsening bladder/bowel control | 13.2% | 15.6% | 21.2% | better |
| Long-stay residents who got an antipsychotic medication§ — see the note below the table | 26.3% | 12.7% | 17.1% | worse |
| Short-stay residents who newly got an antipsychotic medication | 1.2% | 1.2% | 1.4% | better |
| Short-stay residents given the seasonal flu vaccine | 94.2% | 80.1% | 79.4% | better |
| Short-stay residents rehospitalized after admission | 21.1% | 24.9% | 22.6% | typical |
| Short-stay residents with an outpatient ER visit | 4.6% | 8.1% | 12.0% | better |
| Long-stay hospitalizations per 1,000 resident days | 1.33 | 2.07 | 1.67 | better |
| Long-stay outpatient ER visits per 1,000 resident days | 0.46 | 1.11 | 1.80 | better |
‡ On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.
§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.
CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.
Short-stay rehab — if you are coming here from a hospital
Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.
65.7% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — CMS rates that better than the national rate. This is CMS’s risk-adjusted rate over 1,343 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.
Met the expected recovery: 64.8% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 657 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.
Therapy staffing: this home’s payroll records show 0.51 therapist hours per resident per day in 2026Q1 — more than 82% of the 13,892 homes that report any therapy hours at all.
Weekend therapy: weekend therapy hours are 40% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.
This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.
See every short-stay measure CMS publishes for this home
| Measure | This home | U.S. median | Period covered | CMS’s call |
|---|---|---|---|---|
| Got home and stayed homeRate of successful return to home or community from a SNF | 65.7%CMS range 62.6–68.5 | 51.5% | Oct 2022–Sep 2024 | better than U.S. |
| Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF | 11.2%CMS range 9.8–12.9 | 10.7% | Oct 2022–Sep 2024 | no different from U.S. |
| Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge | 64.8% | 56.6% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge | 62.9% | 52.8% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge | 59.2% | 50.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified | 99.0% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting | 98.0% | 100.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge | 100.0% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay | 0.5% | 0.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened | 2.7% | 1.9% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization | 6.7%CMS range 4.7–8.2 | 7.1% | Oct 2023–Sep 2024 | no different from U.S. |
| Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs | 0.98 | 1.02 | Oct 2022–Sep 2024 | CMS makes no comparison for this measure |
From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.
Staffing
How full it usually is: this home is certified for 304 beds and averages 282.4 residents a day — about 93% occupied, or roughly 22 beds typically open. It runs fairly full. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.
Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.92 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 0.79 is at or above the 0.55-hour RN benchmark and nurse-aide staffing of 2.46 is at or above the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.
Weekend coverage: total nurse staffing is 3.64 hrs/resident/day on weekends vs 4.03 on weekdays — 10% thinner on weekends. RN hours go from 0.91 to 0.50 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)
This home’s total nursing-staff turnover of 23% is below the national median of 45%.
Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.
Inspection trend
Deficiencies are fewer than at the previous inspection — improving. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.
Inspection deficiencies
State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.
Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.
35 citations, most serious first. The 10 most serious are shown; the remaining 25 are one tap away and print in full.
- Potential for harm · Fcited before2026-02-25 · tag F0812 — failed to store, cook, and serve food safely — widespreadProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and review of facility documentation, it was determined that the facility failed to handle potentially hazardous foods and maintain kitchen sanitation in a manner intended to prevent the spread of food borne illness and in accordance with professional standards for food service safety. This deficient practice was evidenced by the following:On 2/17/26 at 9:54 AM, during the initial tour of the kitchen, in the presence of the Senior Director of Dining Nutrition Services (SDoDNS) and the Manager of DNS (MoDNS), the surveyor observed the following in refrigerator 3: a container of cottage cheese that was labeled with an open date of 2/9/26 and a use by date of 2/12/26. The MoDNS stated that the facility policy was to discard opened items seven days after they were opened. He added that someone probably put the wrong use by date on the label and that today was the last date. The surveyor asked the MoDNS if the open date was 2/9/26 then would the discard date seven days later be 2/16/26. The MoDNS confirmed and threw the item in the garbage. On 2/17/26 at…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-02-25 · tag F0577 — isolatedAllow residents to easily view the nursing home's survey results and communicate with advocate agencies.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation and interview, it was determined that the facility failed to, a.) post the State of New Jersey (State) inspection results in an area that was readily accessible to residents, families, and the public and b.) ensure reports with respect to any surveys, certifications, and complaint investigations made respecting the facility during the 3 preceding years, and any plan of correction available for review. This deficient practice was observed in 2 of 2 common areas in the facility (reception desk and west lounge area).The deficient practice was evidenced by the following:On 2/20/26 at 11:35 AM, the surveyor asked Receptionist #1 (R #1) where the facility's survey results was and she responded that she was a Volunteer and she did not know, and she had to ask Receptionist #2 (R #2) who was the regular receptionist. At that time, R #2 was unable, and the surveyor was unable to locate the survey results.On 2/20/26 at 11:40 AM, the surveyor went to the Heritage Manor (HM) [NAME] unit and asked the Registered Nurse (RN) who were at the nursing station, where the survey…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-02-25 · tag F0628 — isolatedProvide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview, review of the medical record, and review of other pertinent facility documentation, it was determined that the facility failed to include in the written notification of transfer that was provided to the Resident or Resident Representative (RR), the facility's bed hold reserve payment and the Long-Term Care Ombudsman (LTCO) information and appeals rights for 2 of 2 residents, (Resident #365 and Residents #369), reviewed for hospitalizations. This deficient practice was evidenced by the following: 1.On 2/25/26, Surveyor #1 (S #1) reviewed the hybrid (electronic and paper) medical records (MR) of Resident #365. A review of Resident #369's Resident Face Sheet (RFS, an admission summary), reflected that the resident was admitted to the facility with diagnoses which included but were not limited to, essential hypertension (high blood pressure) and type 2 diabetes mellitus (a chronic condition where the body resists the effects of insulin or fails to produce enough). The MR revealed a New Jersey Universal Transfer Form (UTF) that the resident was transferred to a…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-02-25 · tag F0637 — isolatedAssess the resident when there is a significant change in condition
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and review of facility documentation, it was determined that the facility failed to ensure that the completion of the Minimum Data Set (MDS), a Significant Change in Status Assessment (SCSA), was done in a timely manner. This deficient practice was identified for 1 of 35 residents reviewed for resident assessments (Resident # 85), and was evidenced by the following:On 2/17/26 at 11:42 AM, the surveyor observed Resident #85 sitting up on a bed and a Certified Nursing Assistant (CNA) assisting the resident with the lunch tray. On 2/18/26 at 10:56 AM, the surveyor observed the resident lying in bed. The surveyor asked Resident #85 if they were okay, the resident nodded their head, and then closed their eyes.On 2/18/26 at 11:03 AM, the surveyor interviewed the License Practical Nurse (LPN) who stated that she was on duty when the resident fell on 9/30/25 in the hallway. The LPN also stated the resident was trying to grab something from their cart, the resident was with a CNA, and the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-02-25 · tag F0640 — isolatedEncode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interviews and record review, it was determined that the facility failed to complete and transmit the Minimum Data Set Assessment (MDS), an assessment tool used to facilitate the management of care, within 14 days as required, for 2 of 38 residents, (Resident #132 and Resident #347), reviewed for MDS, in accordance with federal guidelines. This deficient practice was evidenced by the following:According to the Resident Assessment (RAI) Manual, dated October 2025, RAI-required Assessment Summary:-The admission (Comprehensive) assessment, the MDS completion date no later than 14th calendar day of the resident's admission (admission date + 13 calendar days). The CAA(s) (Care Area Assessment) Completion date no later than 14th calendar day of the resident's admission (admission date + 13 calendar days). The Care Plan Completion date is no later than CAA(s) Completion date + 7 calendar days. The Transmission date is no later than Care Plan Completion date + 14 calendar days.-The Discharge MDS assessment return not anticipated, the MDS completion date is the discharge date + 14…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-02-25 · tag F0641 — isolatedEnsure each resident receives an accurate assessment.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, it was determined that the facility failed to accurately complete a portion of the Minimum Data Set (MDS), an assessment tool that facilitates the plan of care, to accurately reflect the resident's status for 2 of 38 residents reviewed (Residents #304 and #367).This deficient practice was evidenced by the following: 1.On 2/17/26 at 10:32 AM, Surveyor #1 (S #1) observed Resident #304 lying in bed asleep. Resident #304's private aid stated that sometimes the resident went outside with staff to smoke. On 2/18/26 at 11:02 AM, S #1 interviewed the Registered Nurse (RN) who stated that Resident #304 was allowed to smoke one cigar a day but that the resident did not go out every day. A review of Resident #304's Resident Face Sheet (RFS, an admission summary) reflected that the resident was admitted to the facility with diagnoses which included but were not limited to; dementia (a general term for a group of brain disorders that cause a decline in cognitive function, including memory, thinking, reasoning, language, and judgment), hypothyroidism (a…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-02-25 · tag F0658 — failed to meet professional standards of care — isolatedEnsure services provided by the nursing facility meet professional standards of quality.
What the surveyor found here — an excerpt from the official record, may be distressing
Complaint #2708006Based on observations, interviews, record review, and review of other facility documents, it was determined that the facility failed to, a.) administer a medication (med) to a resident (Resident # 239) without a valid physician's order (PO) and b.) document the administration of med and reason as to why med was not administered according to PO (Resident #371), in accordance with professional standards and facility's policies and procedures. The deficient practices were identified on 2 of the 38 residents medications reviewed. This deficient practice was evidenced by the following: Reference: New Jersey Statutes Annotated, Title 45. Chapter 11. Nursing Board. The Nurse Practice Act for the State of New Jersey states: The practice of nursing as a registered professional nurse is defined as diagnosing and treating human responses to actual and potential physical and emotional health problems, through such services as case-finding, health teaching, health counseling, and provision of care supportive to or restorative of life and wellbeing, and executing medical…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-02-25 · tag F0693 — failed to provide proper feeding-tube care — isolatedEnsure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
What the surveyor found here — an excerpt from the official record, may be distressing
REPEAT DEFICIENCYBased on interview and record review, it was determined that the facility failed to follow the physician's orders with regard to enteral tube feeding administration to assure the total volume was administered. This deficient practice was identified for 1 of 2 residents, (Residents #11), reviewed for enteral tube feeding.This deficient practice was evidenced by the following:On 2/24/26 at 12:53, the surveyor reviewed the closed medical records of Resident #11 and revealed:A review of the Resident Face Sheet (an admission summary) revealed that Resident #11 was admitted to the facility with diagnoses that included but were not limited to; unspecified severe protein-calorie malnutrition, dysphagia unspecified (swallowing problem), encounter to gastrostomy (a medical procedure that creates an opening through the abdominal wall directly into the stomach to insert a feeding tube) and heart failure unspecified.A review of the most recent comprehensive Minimum Data Set (MDS), an assessment tool, with an assessment reference date (ARD) of 1/19/26, with a brief interview for…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-02-25 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolatedProvide safe and appropriate respiratory care for a resident when needed.
What the surveyor found here — an excerpt from the official record, may be distressing
Repeat Deficiency Based on observation, interview, record review, and review of other pertinent facility documentation, it was determined that the facility failed to ensure the necessary respiratory care and services of residents that were receiving oxygen, according to the standard of clinical practice and the facility's policy and procedure, specifically, ensuring the appropriate rate of oxygen delivery was set for 1 of 3 residents, Resident #172 and by documenting the date and time the oxygen tubing was changed for 1 of 3 residents, Resident #102.This deficient practice was evidenced by the following:Reference: New Jersey Statutes Annotated, Title 45. Chapter 11. Nursing Board. The Nurse Practice Act for the State of New Jersey states: The practice of nursing as a registered professional nurse is defined as diagnosing and treating human responses to actual and potential physical and emotional health problems, through such services as case-finding, health teaching, health counseling, and provision of care supportive to or restorative of life and wellbeing, and executing medical…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-02-25 · tag F0755 — failed to provide safe pharmacy services — isolatedProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations, interviews, record review, and review of other facility documents, it was determined that the facility failed to provide pharmaceutical services in accordance with professional standards to ensure a.) the blood pressure medications were administered for Resident #11, in accordance with the physician's orders (PO) and b.) the insulin was administered and documented in accordance with the PO for Residents #4 and #369. The deficient practices were identified on 3 of the 38 residents medications reviewed.This deficient practice was evidenced by the following: Reference: New Jersey Statutes Annotated, Title 45. Chapter 11. Nursing Board. The Nurse Practice Act for the State of New Jersey states: The practice of nursing as a registered professional nurse is defined as diagnosing and treating human responses to actual and potential physical and emotional health problems, through such services as case-finding, health teaching, health counseling, and provision of care supportive to or restorative of life and wellbeing, and executing medical regimens as prescribed by a…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
Show the remaining 25 citations
- Potential for harm · D2026-02-25 · tag F0757 — failed to avoid unnecessary drugs — isolatedEnsure each resident’s drug regimen must be free from unnecessary drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, review of the medical records and other facility documentation, it was determined that the facility failed to, a.) provide adequate monitoring for the use of psychoactive medications (meds) for 1 of 6 residents reviewed for psychotropic meds (Resident #371) and b.) ensure that the resident did not receive an unnecessary medication (med) by duplicate and incomplete med orders, for 1 out 3 residents, (Resident #374), observed during the med pass observation.The deficient practice was evidenced by: Reference: New Jersey Statutes Annotated, Title 45. Chapter 11. Nursing Board. The Nurse Practice Act for the State of New Jersey states: The practice of nursing as a registered professional nurse is defined as diagnosing and treating human responses to actual and potential physical and emotional health problems, through such services as case-finding, health teaching, health counseling, and provision of care supportive to or restorative of life and wellbeing, and executing medical regimens as prescribed by a licensed or otherwise legally authorized physician…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2024-10-08 · tag F0838 — failed to assess facility resources and resident needs — widespreadConduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on the interview and review of facility documentation, it was determined that the facility failed to ensure that facility wide assessment included the resources required to establish policies and procedures a.) to ensure water management was included and b.) for the management of emergency food and water supply in order to meet the requirements and needs of all residents in the facility. This failure had the potential to affect all 277 residents who currently live in the facility. This deficient practice was evidenced by the following: During the entrance conference on 9/30/24 at 10:16 AM, the surveyor requested from the Licensed Nursing Home Administrator (LNHA) and the Director of Nursing (DON) a copy of the facility's assessment. Both the LNHA and DON stated that the facility's census (the number of residents currently under the care of a specific facility) was 277. A review of the facility's Facility Wide Assessment (FWA) with a date of July 2024 that was provided by the DON on 9/30/24 at 01:31 PM did not include information about the facility's emergency food and water…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-10-08 · tag F0565 — failed to support the resident council — patternHonor the resident's right to organize and participate in resident/family groups in the facility.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interviews and a review of facility provided documents, it was determined that the facility failed to consistently respond to issues and concerns presented during resident council meetings and resident questionnaires obtained from residents in lieu of a formalized resident council meeting for two (2) of three (3) resident council minutes reviewed. This deficient practice was evidenced by the following: According to the Heritage Manor East (HME) Resident Council Meeting Minutes that was provided by the Director of Nursing (DON) revealed: 1. July 18, 2024 at 02:30 PM -Staff in attendance: Director of Activities (DoA), Director of Food and Nutrition Services (DFNS), Assistant Director of Nursing (ADON), Social Worker (SW), Activities Assistant #1 (AA#1), and Activities Director (AD). -Residents in attendance: 18 -Dietary Committee Meeting: residents would like to know could the supper be served at 5:45 PM instead of arriving at 6:00 PM? Residents would prefer it earlier, if possible. The DFNS will discuss…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-10-08 · tag F0576 — patternEnsure residents have reasonable access to and privacy in their use of communication methods.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interviews and a review of facility provided documents, it was determined that the facility failed to provide Saturday mail and package delivery services to residents. This deficient practice was identified for seven (7) of seven (7) residents interviewed during the resident council group meeting (Residents #10, #48, #167, #173, #212, #218, and 232) and was evidenced by the following: During the resident council meeting conducted by the surveyor on 10/02/24 at 10:29 AM with Residents #10, #48, #167, #173, #212, #218, and #232, the surveyor asked the residents if they received mail on Saturdays. All residents stated that there was no mail or packages on Saturdays because the mail room was closed. On that same date and time, Resident #212 informed the surveyor that a couple of weeks ago the resident had a delivery from an outside vendor [name of company] that was returned which the resident had known because the resident's representative told them. Resident #212 stated that they notified the Social Worker about it and the reason it was returned was because the packages were…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-10-08 · tag F0695 — failed to provide proper breathing / tracheostomy care — patternProvide safe and appropriate respiratory care for a resident when needed.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY REPEAT DEFICIENCY Based on observation, interview, record review, and review of pertinent facility documents, it was determined that the facility failed to ensure: a.) the resident's oxygen (O2) tubing was dated for two (2) of five (5) residents, Residents #9 and #38, b.) a physician's order for O2 and SPO2 (saturation of peripheral oxygen) monitoring was administered as ordered for two (2) of five (5) residents, Resident #9 and #124, and c.) proper storage of O2 cannula and tubing for one (1) of five (5) residents, Resident #157, reviewed for respiratory care, according to standards of clinical practice and facility policy and procedure. This deficient practice was evidenced by the following: Reference: New Jersey Statutes Annotated, Title 45. Chapter 11. Nursing Board. The Nurse Practice Act for the State of New Jersey states: The practice of nursing as a registered professional nurse is defined as diagnosing and treating human responses to actual and potential physical and emotional health problems, through…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-10-08 · tag F0578 — failed to honor advance directives / code status — isolatedHonor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, record review, and review of other facility documentation, it was determined the facility failed to ensure accurate documentation and review of a resident's advance directives for one (1) of five (5) residents (Resident #253) reviewed. This deficient practice was evidenced by the following: The surveyor reviewed the hybrid (electronic and paper) medical records of Resident #253. The Resident Face Sheet (a summary of important information about the resident) documented the resident had diagnoses that included but were not limited to, dementia, spondylosis (degeneration of the bones and disks in the neck), and type 2 diabetes mellitus. A comprehensive Minimum Data Set (MDS) assessment, a tool to facilitate the management of care, dated [DATE], indicated the facility assessed the resident's cognition using a Brief Interview Mental Status (BIMS) test. Resident #253 scored a 09 out of 15, which indicated the resident had moderate cognitive impairment. A physician's order (PO) dated…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-10-08 · tag F0641 — isolatedEnsure each resident receives an accurate assessment.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, record review, and review of pertinent facility documentation, it was determined that the facility failed to accurately code the Minimum Data Set (MDS), an assessment tool used to facilitate the management of care, for four (4) of 38 residents, (Residents #15, #153, #194, and #253) reviewed for accuracy for MDS coding. This deficient practice was evidenced by the following: According to the Centers for Medicare & Medicaid Services (CMS) Long-Term Care Facility Resident Assessment Instrument (RAI) User's Manual October 2024, for Use Effective October 1, 2024, revealed: Section C Cognitive Patterns: C0100: Should Brief Interview for Mental Status Be Conducted? Coding Instructions o Code 1, yes: if the interview should be conducted because the resident is at least sometimes understood verbally, in writing, or using another method, and if an interpreter is needed, one is available. Section J Health Conditions: J1900: Number of Falls Since Admission/Entry or Reentry or Prior…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-10-08 · tag F0658 — failed to meet professional standards of care — isolatedEnsure services provided by the nursing facility meet professional standards of quality.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review it was determined the facility failed to consistently follow standards of clinical practice with regards to ensuring completion of neuro (neurological) checks after a resident had a fall for one (1) of three (3) residents (Resident #415) reviewed for falls. This deficient practice was evidenced by the following: Reference: New Jersey Statutes Annotated, Title 45. Chapter 11. Nursing Board. The Nurse Practice Act for the State of New Jersey states: The practice of nursing as a registered professional nurse is defined as diagnosing and treating human responses to actual and potential physical and emotional health problems, through such services as case-finding, health teaching, health counseling, and provision of care supportive to or restorative of life and wellbeing, and executing medical regimens as prescribed by a licensed or otherwise legally authorized physician or dentist. Reference: New Jersey Statutes Annotated, Title 45, Chapter 11. Nursing Board. The Nurse Practice Act for the State of New Jersey states: The practice of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-10-08 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations, interviews, record review and review of other pertinent facility provided documentation, the facility failed to provide appropriate interventions, implement interventions, and ensure that interventions to prevent further falls were documented and monitored for one (1) of three (3) residents, Resident #153, reviewed for incident and accident. This deficient practice was evidenced by the following: On 9/30/24 at 11:29 AM, the surveyor observed Resident #153 was not in their room. The room was observed with a bed alarm on top of the nightstand table and a low bed. The bed had a regular mattress [not specialized]. The surveyor reviewed the medical records of Resident #153 and revealed the following: The Resident Face Sheet (an admission summary) showed that the resident was admitted to the facility with a diagnosis that included but was not limited to Alzheimer's disease unspecified, dementia in other diseases classified elsewhere, muscle weakness (generalized), other sequelae of cerebral infarction (stroke), and repeated falls. A review of the provided Matrix for…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-10-08 · tag F0692 — failed to prevent malnutrition and dehydration — isolatedProvide enough food/fluids to maintain a resident's health.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, record review, and review of other pertinent facility provided documentation, it was determined that the facility failed to ensure a.) complete documentation of supplemental intake, for residents identified as at risk for malnutrition according to the physician's order and care plan interventions for two (2) of four (4) residents, Residents #90 and #124, and b.) monitored weight according to the physician order for one (1) of four (4) residents, Resident #124, reviewed for nutrition. This deficient practice was evidenced by the following: 1. On 10/03/24 at 10:46 AM, the surveyor observed Resident #90 sitting up in bed, alert and verbally responsive. The resident stated that they would lose weight, gain weight back, and lose weight again. The resident stated recently they had a good appetite and did receive supplement drinks that they usually consumed. The resident had no concerns with their care. The surveyor reviewed the paper and electronic medical record (EMR) of Resident #90. The Resident Face Sheet (FS; a summary of important information about…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-10-08 · tag F0693 — failed to provide proper feeding-tube care — isolatedEnsure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, it was determined that the facility failed to monitor enteral tube feeding administration to assure the total volume administered was in accordance with physician's orders. This deficient practice was identified for two (2) of two (2) residents (Residents #157 and #230), reviewed for enteral tube feeding. This deficient practice was evidenced by the following: During an initial tour on 9/30/24 at 11:48 AM, Surveyor #1 (S#1) observed Resident #157 in bed, with their head of bed elevated. The surveyor observed there was a tube feeding (TF) pump and a pistol syringe hung on the pole, which was inside a plastic bag. The resident was not receiving TF at that time. On 10/03/24 at 11:07 AM, Surveyor #2 (S#2) observed Resident #157 sitting in chair. The surveyor observed the TF pump next to resident's chair. The resident was not receiving TF at the time. S#2 reviewed the paper and electronic medical record of Resident #157: The Resident Face Sheet (RFS; an admission summary) reflected that Resident #157 was admitted to the facility with…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-10-08 · tag F0697 — failed to manage pain — isolatedProvide safe, appropriate pain management for a resident who requires such services.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, record review, and review of pertinent facility documents, it was determined that the facility failed to ensure a resident's routine pain level assessment was being completed and documented according to the facility's policy and standards of practice. This deficient practice was identified for one (1) of one (1) resident reviewed for pain management (Resident #253), and was evidenced by the following: Reference: New Jersey Statutes Annotated, Title 45. Chapter 11. Nursing Board. The Nurse Practice Act for the State of New Jersey states: The practice of nursing as a registered professional nurse is defined as diagnosing and treating human responses to actual and potential physical and emotional health problems, through such services as case-finding, health teaching, health counseling, and provision of care supportive to or restorative of life and wellbeing, and executing medical regimens as prescribed by a licensed or otherwise legally authorized physician or dentist. On 9/30/24 at 10:18 AM, the surveyor observed Resident #253 lying in bed, alert and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-10-08 · tag F0698 — failed to provide proper dialysis care — isolatedProvide safe, appropriate dialysis care/services for a resident who requires such services.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, record review, and review of pertinent facility documentation, it was determined that the facility failed to provide care and services in accordance with professional standards clinical practice with regards to: a.) clarify and follow a physician's order (PO) for midodrine medication, and b) document the consumed fluid intake for a resident with a PO for fluid restrictions. This deficient practice was observed for one (1) of one (1) resident reviewed for dialysis care and services, Resident #188. This deficient practice was evidenced by the following: Reference: New Jersey Statutes Annotated, Title 45. Chapter 11. Nursing Board. The Nurse Practice Act for the State of New Jersey states: The practice of nursing as a registered professional nurse is defined as diagnosing and treating human responses to actual and potential physical and emotional health problems, through such services as case-finding, health teaching, health counseling, and provision of care supportive to or restorative of life and wellbeing, and executing medical regimens as prescribed…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-10-08 · tag F0725 — failed to have enough nursing staff — isolatedProvide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY COMPLAINT #: NJ170023 and NJ172045 Based on interview, record review, and review of pertinent facility documentation, it was determined the facility failed to ensure sufficient nursing staff and ensure call bells were answered timely without waiting a long period of time for two (2) of (2) two residents (Residents #463 and #513). This deficient practice was evidenced by the following: 1. Surveyor #1 (S#1) reviewed the Alarm Average Response Time Report for Heritage Manor [NAME] 327-336 bed, from 02/20/24-3/15/24 for Resident #463, who was admitted to room [ROOM NUMBER]W. For room [ROOM NUMBER]-W, the section under Report Detail reflected the following dates and response times (>15 minutes): 3/14/24 at 05:15 PM response time was 17 minutes (mins) and 32 seconds (secs) 3/12/24 at 10:17 PM response time was 18 mins and 19 secs 3/12/24 at 09:51 PM response time was 23 mins and 11 secs 3/11/24 at 11:19 PM response time was 16 mins and 21 secs 3/10/24 at 10:46 PM response time was 24 mins and 58 secs 3/10/24 at 06:55…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-10-08 · tag F0756 — failed to review each resident's drug regimen — isolatedEnsure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
What the surveyor found here — an excerpt from the official record, may be distressing
REPEAT DEFICIENCY Based on interviews, record review, and a review of pertinent facility documents, it was determined that the facility failed to identify the irregularity with regard to the physician's order for one (1) of 38 residents, Resident #12 reviewed for medication in accordance with facility's practice and policy. This deficient practice was evidenced by the following: On 9/30/24 at 11:46 AM, Surveyor #1 (S#1) observed Resident #12 inside their room near the door seated in a wheelchair. The surveyor reviewed the medical records of Resident #12 and revealed: According to the Resident Face Sheet (an admission summary), the resident was admitted to the facility with diagnoses that included but were not limited to Barrette's esophagus without dysplasia (a change in the cellular structure of your esophagus [a tubular, elongated organ of the digestive system which connects the pharynx to the stomach] lining), gastro-esophageal reflux disease without esophagitis (a type of GERD that does not involve inflammation of the esophagus), and heartburn (burning pain or discomfort in the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-10-08 · tag F0759 — failed to keep medication error rate low — isolatedEnsure medication error rates are not 5 percent or greater.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, record review, and review of other pertinent documents, it was determined that the facility failed to ensure that all medications were administered with an error rate of less than 5%. During the medication administration observation conducted on 10/02/24, the surveyor observed four (4) nurses administer meds to five (5) residents. There were twenty-eight (28) opportunities, and two (2) errors were observed which resulted in a medication error rate of 7.14%. This deficient practice was identified for one (1) of five (5) residents observed (unsampled resident), which was administered by one (1) of four (4) nurses. This deficient practice was evidenced by the following: According to the manufacturer's specifications for Carbidopa/Levodopa (Sinemet) (a medication used to treat Parkinson's disease), administration of Iron (a mineral supplement) or Iron containing products with Sinemet may reduce the amount of Levodopa available in the body. According to clinical documentation and accepted practice, Calcium (a mineral supplement) may reduce the absorption…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-10-08 · tag F0880 — failed to prevent and control infections — isolatedProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
REPEAT DEFICIENCY Based on observation, interview, record review, and review of pertinent facility documentation, it was determined that the facility failed to a.) ensure that the staff donned (put on) the appropriate personal protective equipment (PPE) prior to providing care to a high contact care resident room that required an Enhanced Barrier Precautions (EBP) for one (1) of two (2) residents, Resident #58, reviewed for pressure ulcer and b.) follow appropriate infection control practices by having direct care staff knowledgeable about identifying residents who require direct care, and when staff to use PPE, this deficient practice was identified for two (2) of three (3) Certified Nursing Aides, according to facility's policy and practice. This deficient practice was evidenced by the following: 1. During on an initial tour on 9/30/24 at 11:26 AM, Surveyor #1(S#1) observed Resident #58 lying in their bed, with oxygen in use at 2 LPM (Liters per minute). On 10/03/24 at 11:57 AM, S#2 observed an orange-colored round sticker [dot] next to resident's name on the name plate, which was…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-06-14 · tag F0640 — isolatedEncode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, it was determined that the facility failed to accurately complete and timely transmit the Minimum Data Set (MDS) for 6 of 36 residents reviewed, Residents #171, #71, #39, #45, #54, #223, and was evidenced by the following: On 6/13/23 at 10:45 AM, the surveyor reviewed the facility assessment task that included the Resident's MDS Assessments. The MDS is a comprehensive tool that is a federal mandated process for clinical assessment of all residents that must be completed and transmitted to the Quality Measure System. The facility must electronically transmit the MDS up to 14 days of the assessment being completed. After transmitting the MDS, a quality measure to enable a facility to monitor resident's decline and progress is generated. The following residents were identified for MDS timely transition issues: 1. Resident #171 was identified to have a Quarterly MDS (Q/MDS) with Assessment Reference Date (ARD) of 3/24/23 and was due to be transmitted no later than 4/21/23. The MDS was not transmitted until 6/13/23. 2. Resident #71 was identified to…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-06-14 · tag F0656 — failed to write and follow a full care plan — isolatedDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review it was determined that the facility failed to carry out a comprehensive care plan (CP) for 1 of 42 residents reviewed for the fulfillment of a care plan, Resident #30. This deficient practice was evidenced by the following: On 6/6/23 at 10:10 AM, the surveyor observed Resident #30 in bed with a floor mat on the left side of the bed, between the resident and their roommate. The resident's bed was in a position equal to their roommate. On 6/7/23 at 11:25 AM, the surveyor observed Resident #30 in bed with a floor mat on the left side of the bed, between the resident and their roommate. The resident's bed was in a position equal to their roommate. The surveyor reviewed the resident's hybrid medical chart which included a review of a paper as well as computerized medical chart. Review of the Face Sheet (FS), a one-page summary of important information about a patient that documented the resident's diagnosis as well as the diagnosis tab, which included but was not limited to Alzheimer's Disease, Dementia, Unspecified Fracture of lower end…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-06-14 · tag F0658 — failed to meet professional standards of care — isolatedEnsure services provided by the nursing facility meet professional standards of quality.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review it was determined the facility failed to a.) follow a physician's order (PO) for administering medications, b.) document the daily weights in accordance with the PO and c.) document the consumed fluid intake for a resident with a PO for fluid restrictions. This deficient practice was observed for 1 of 39 residents reviewed for physician order accuracy, Resident #503. This deficient practice was evidence by the following: Reference: New Jersey Statutes Annotated, Title 45. Chapter 11. Nursing Board. The Nurse Practice Act for the State of New Jersey states: The practice of nursing as a registered professional nurse is defined as diagnosing and treating human responses to actual and potential physical and emotional health problems, through such services as case finding, health teaching, health counseling, and provision of care supportive to or restorative of life and wellbeing, and executing medical regimens as prescribed by a licensed or otherwise legally authorized physician or dentist. On 6/1/23 at 10:52 AM, Resident #503 was…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-06-14 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolatedProvide safe and appropriate respiratory care for a resident when needed.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and review of pertinent medical records, it was determined that the facility failed to follow physician orders related to the use of continuous oxygen (O2) for 2 of 4 residents, Resident #40, and #236 who both had compromised breathing status conditions. This deficient practice was evidenced by: 1. On 6/6/23 at 10:05 AM, the surveyor interviewed Resident #40 who was seated in a wheelchair, in the dining area eating breakfast. Resident #40 was noted receiving O2 delivered through a nasal cannula (NC-plastic prongs attached to a tube, inserted into the nostrils that oxygen flows through) utilizing a concentrator (an oxygen delivery system) at 4 Liters per minute (LPM). The surveyor reviewed the resident's hybrid medical chart which included a review of a paper as well as computerized medical chart. Review of the Face Sheet (FS) (a one-page summary of important information about the patient) that documented the resident's diagnosis which included but was not limited to Chronic Obstructive Pulmonary Disease with exacerbation, Pulmonary Fibrosis, and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-06-14 · tag F0698 — failed to provide proper dialysis care — isolatedProvide safe, appropriate dialysis care/services for a resident who requires such services.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, review of the medical record and review of other facility documentation, it was determined that the facility failed to ensure a resident's medication times were adjusted to accommodate their dialysis schedule for 1 of 2 residents (Resident #503) reviewed for dialysis. This deficient practice was evidenced by the following: On 6/1/23 at 10:52 AM, Resident #503 was observed sitting in their room in a wheelchair. Resident #503 appropriately responded to the surveyor. The resident was observed receiving oxygen (O2) via a nasal cannula controlled by a concentrator set at 2 liters per minute (LPM). Resident #503 informed the surveyor that they were scheduled for dialysis on Mondays, Wednesdays, and Fridays. Review of Resident #503's hybrid (computerized and paper) clinical medical records revealed: A review of the Resident #503's Face Sheet (a one-page summary of important information about the patient) that documented the resident's diagnosis which included but was not limited to End Stage Renal Disease, Dependence on dialysis, Chronic Respiratory…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-06-14 · tag F0756 — failed to review each resident's drug regimen — isolatedEnsure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, it was determined that the Consultant Pharmacist (CP) failed to identify and notify the facility of possible medication irregularities. These irregularities were identified for 2 of 42 residents reviewed for CP medication evaluation, Resident #30, and Resident #503. The deficient practice was evidenced by the following: 1. On 6/6/23 at 10:18 AM, the surveyor observed Resident #30 in bed receiving care from a Certified Nursing Assistant in their room. The surveyor reviewed the resident's hybrid chart which included a review of a paper as well as computerized medical chart. Review of the Face Sheet (FS), a one-page summary of important information about a patient that documented the resident's diagnosis as well as the diagnosis tab, which included but was not limited to Dysphagia (difficulty or discomfort in swallowing) and Rheumatoid arthritis. Review of Resident #30's Physician's orders (PO) presented an active order, Medications may be crushed as permitted by manufacturer and administered together to decrease resident discomfort,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-06-14 · tag F0812 — failed to store, cook, and serve food safely — isolatedProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and review of facility polices it was determined that the facility failed to maintain proper kitchen sanitation practices, maintain the kitchen equipment in a clean and sanitary manner, and properly label and date potentially hazardous foods in a safe and sanitary environment to prevent the development of food borne illness. This deficient practice was evidenced by the following: On 5/31/23 from 9:49 AM through 10:45 AM, the surveyors completed the initial tour with the Senior Food Service Director (SFSD) and the Executive Chef (EC) and observed the following: 1. The dietary aide (DA) used a Hydrion (Brand of strip to test chemicals in the water) testing strip to test the sanitizing solution of the 3-compartment sink. The testing strip was compared to the color-coded concentration guide, which showed a reading higher than 400 parts per million (ppm). The DA stated the sanitizing solution should be between 200-400 ppm. A reading over 400 PPM indicates that there is too much…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-06-14 · tag F0880 — failed to prevent and control infections — isolatedProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, it was determined that the facility failed to follow appropriate measures to prevent and control the spread of infection by not wearing the proper personal protective equipment (PPE) while taking care of a resident with an active COVID 19 infection. The deficient practice was evidenced by the following: On 6/1/23 at 10:32 AM, prior to the initial tour, the facility's Director of Quality/Acting Assistant Director of Nursing (DQ/AADON) provided a copy of the resident's list of names who had active diagnosis of COVID 19 and were placed on a droplet precautions which included Resident #222. On 6/1/23 at 11:32 AM, during the initial tour of the nursing units, the surveyor observed a sign indicating Droplet precaution on Resident #222's door of their room. There was also another sign titled, Cohort One Sequence for Donning PPE that included directions for, 3. Put on N-95 and 4. Put on eye protection On 6/1/23 at 11:35 AM, the surveyor observed a Certified Nursing Assistant (CNA) who was inside Resident #222's room, open the door and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.
- Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
- Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
- State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Fines & penalties
No federal fines in the current CMS record.
Who owns this facility
| Owner / manager | Type | Role | Share | Since |
|---|---|---|---|---|
| CHRISTIAN HEALTH CARE CENTER | Organization | 5% OR GREATER DIRECT OWNERSHIP INTEREST; OPERATIONAL/MANAGERIAL CONTROL | NO PERCENTAGE PROVIDED | since 12/01/1997 |
| DUMKE, STEPHEN | Individual | INDIRECT OWNERSHIP INTEREST; CORPORATE OFFICER; OPERATIONAL/MANAGERIAL CONTROL | — | since 01/01/2025 |
| GOMEZ, MYRNA | Individual | CORPORATE DIRECTOR; ADP OF THE SNF | — | since 07/05/2022 |
| SVENSSON, ERIK | Individual | CORPORATE DIRECTOR; ADP OF THE SNF | — | since 11/01/2024 |
| STAGG, KEVIN | Individual | CORPORATE OFFICER | — | since 12/01/1997 |
CMS files one row per role, so the 10 rows in the source record cover these 5 parties — each is shown once here with every role it holds. Nothing is omitted.
1 organizational owner listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.
What families pay in NJ
This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the New Jersey Medicaid page.
Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.
Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 315376. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2026-02-25, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →
Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →
Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.