Northgate Unit Of Lakeview Christian Home
1905 West Pierce Street, Carlsbad, NM 88220 · Non profit - Corporation · 112 certified beds · (575) 885-3161 Medicare & Medicaid certified
The public record raises real questions here. Weigh the concerns below carefully.
- a middle-of-the-pack inspection score (3/5)
- no federal fines or payment denials on record
- a high payroll-based staffing rating (4/5)
- it has a citation for mishandling residents’ money or property (F0567)
- a high number of inspection citations overall (34) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.
A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.
| Health inspectionSurveyor-assigned, ranked within your stateInspector-verified | 3 of 5 |
| StaffingFrom payroll records (PBJ) | 4 of 5 |
| Quality measuresSelf-reported by the facility | 4 of 5 |
Location & what’s nearby
Open in Google Maps ↗ · Directions ↗ · Larger map ↗
Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.
Quality measures — how residents actually fare
| Overall quality measures | 4 of 5 |
| Long-stay residentspeople who live here | 2 of 5 |
| Short-stay residentsrehab / post-hospital | 5 of 5 |
Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.
Trend — is this home getting better or worse?
Over 2025-02 to 2026-06, this home’s CMS overall rating held steady at 4 stars. From monthly CMS archive snapshots.
Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.
See all quality measures vs. state & national benchmarks
| Measure | This home | State avg | Typical state | vs typical state |
|---|---|---|---|---|
| Long-stay residents whose need for help with daily activities increased | 15.2% | 11.3% | 15.4% | typical |
| Long-stay residents who lose too much weight | 5.1% | 4.0% | 5.4% | typical |
| Long-stay residents with a catheter left in their bladder | 0.6% | 0.9% | 0.9% | better |
| Long-stay residents with a urinary tract infection | 7.9% | 0.9% | 2.0% | worse than state‡ — see note marked double-dagger below the table |
| Long-stay residents with depressive symptoms | 0.0% | 2.0% | 6.5% | check this* — see note marked star below the table |
| Long-stay residents who were physically restrained | 0.0% | 0.0% | 0.1% | better than state‡ — see note marked double-dagger below the table |
| Long-stay residents with falls causing major injury | 8.4% | 3.5% | 3.3% | worse |
| Long-stay residents whose ability to walk worsened | 15.4% | 11.7% | 16.1% | typical |
| Long-stay residents on antianxiety or hypnotic medication | 24.3% | 14.7% | 18.9% | worse |
| Long-stay residents given the seasonal flu vaccine | 100.0% | 98.7% | 95.3% | typical |
| Long-stay residents with pressure ulcers | 11.6% | 5.2% | 4.7% | worse |
| Long-stay residents with worsening bladder/bowel control | 20.2% | 20.0% | 21.2% | typical |
| Long-stay residents who got an antipsychotic medication§ — see the note below the table | 3.3% | 14.5% | 17.1% | better |
| Short-stay residents who newly got an antipsychotic medication | 0.0% | 1.1% | 1.4% | better |
| Short-stay residents given the seasonal flu vaccine | 96.3% | 86.4% | 79.4% | better |
| Short-stay residents rehospitalized after admission | 23.2% | 22.0% | 22.6% | typical |
| Short-stay residents with an outpatient ER visit | 0.0% | 15.7% | 12.0% | check this* — see note marked star below the table |
| Long-stay hospitalizations per 1,000 resident days | 2.31 | 1.65 | 1.67 | worse |
| Long-stay outpatient ER visits per 1,000 resident days | 1.51 | 2.81 | 1.80 | better |
* This home reported 0% on a measure where lower is better. That can mean genuinely excellent care — but because the number is self-reported, a zero can also mean the problem was not recorded. Weigh it against the inspection record above.
‡ On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.
§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.
CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.
Short-stay rehab — if you are coming here from a hospital
Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.
44.6% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — which CMS reads as no different from the national rate. This is CMS’s risk-adjusted rate over 69 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.
Met the expected recovery: 71.4% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 35 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.
Therapy staffing: this home’s payroll records show 0.13 therapist hours per resident per day in 2026Q1 — more than 10% of the 13,892 homes that report any therapy hours at all.
Weekend therapy: weekend therapy hours are 0% of this home’s weekday level — it runs therapy on weekdays, with essentially none at the weekend. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.
This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.
See every short-stay measure CMS publishes for this home
| Measure | This home | U.S. median | Period covered | CMS’s call |
|---|---|---|---|---|
| Got home and stayed homeRate of successful return to home or community from a SNF | 44.6%CMS range 36.3–56.0 | 51.5% | Oct 2022–Sep 2024 | no different from U.S. |
| Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF | 9.9%CMS range 6.8–14.6 | 10.7% | Oct 2022–Sep 2024 | no different from U.S. |
| Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge | 71.4% | 56.6% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge | 74.3% | 52.8% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge | 57.1% | 50.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified | 100.0% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting | 100.0% | 100.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay | 0.0% | 0.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened | 8.5% | 1.9% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization | 9.6%CMS range 5.3–15.6 | 7.1% | Oct 2023–Sep 2024 | no different from U.S. |
| Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs | 1.45 | 1.02 | Oct 2022–Sep 2024 | CMS makes no comparison for this measure |
From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.
Staffing
How full it usually is: this home is certified for 112 beds and averages 78.3 residents a day — about 70% occupied, or roughly 34 beds typically open. It often has substantial empty capacity — worth asking why, since low census can reflect either a new or shrinking home or one families are avoiding. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.
Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.81 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 0.79 is at or above the 0.55-hour RN benchmark and nurse-aide staffing of 2.68 is at or above the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.
Weekend coverage: total nurse staffing is 3.13 hrs/resident/day on weekends vs 4.09 on weekdays — 23% thinner on weekends — a notable drop. RN hours go from 0.90 to 0.50 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)
This home’s total nursing-staff turnover of 50% is about the same as the national median of 45%.
Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.
Inspection trend
Deficiencies are more than at the previous inspection — worsening. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.
Inspection deficiencies
State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.
Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.
34 citations, most serious first. The 10 most serious are shown; the remaining 24 are one tap away and print in full.
- Potential for harm · F2026-05-21 · tag F0732 — widespreadPost nurse staffing information every day.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, record review and interview, the facility failed to post nurse staffing data daily at the beginning of the shift that included the following:- Facility name.-The current date.-The total number and the actual hours worked by the following categories of licensed and unlicensed nursing staff directly responsible for resident care per shift.1. Registered nurse,2. Licensed practical nurse,3. Certified nurse aides,4. Resident census.The deficient practice has the potential to affect all 77 residents as identified by the census provided by the Administrator (ADM) on 05/17/26 and could likely result in residents and visitors not having the staffing information readily available. The findings are:A. On 05/17/26 at 9:30 am, a random observation of the facility revealed the facility's staff data posting sheet and noted that no staffing data posting sheet was visible in a conspicuous, accessible area. B. Record review of 18 months of staff postings:January 2026: 31 days of postings were reviewed: 31 out of 31 days lacked census documentation.February 2026: 28 days of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2026-05-21 · tag F0761 — failed to label and store drugs safely — widespreadEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations and interviews, the facility failed to properly store medications and medical supplies located in the facility medication storage room when the staff failed to ensure: -Insulin multidose vials are dated when they are first used and dated 28 days after first use.-Blood collection tubes were not expired.-Lancets (small, sharp, sterile needle used to prick the skin) were not expired.-Hypodermic (under the skin) Injection needles were disposed of after expiration date.-Bluetooth glucose monitoring strips were not expired.-Intravenous (IV; into the vein) catheters were not expired.-Intravenous start kits were not expired.These deficient practices have the potential to affect all 77 residents (as identified by the census provided by the Administrator (ADM) on 05/17/26, resulting in expired medications and medical supplies being used in resident care and could put residents at risk of possible infections and not receiving the full benefits of medications. The findings are:A. On 05/19/26 at 8:10…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2026-05-21 · tag F0812 — failed to store, cook, and serve food safely — widespreadProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, record review, and interview, the facility failed to store and serve food under sanitary conditions when staff failed to ensure:Expired food was disposed of and food items were labeled and dated.Refrigerator temperature logs were not complete.Perform hand hygiene during servingThese deficient practices have the potential to affect all 77 residents as identified by the census provided by the Administrator (ADM) on 05/17/26. If food is not being stored properly and safe food handling practices are not followed then the residents could be at risk of getting foodborne illnesses and becoming ill. The findings are: Expired and unlabeled food stored in the kitchen: A. On 05/17/26 at 10:13 am, an interview and observation of the kitchen revealed the following: Items stored in the refrigerator: 1. One box containing cups of yogurt with an expiration date of 04/17/26. 2. One box containing cups of yogurt with an expiration date of 05/16/26. 3. Two bags of what appeared to be shredded lettuce or shredded cabbage with no label or date. 4. One bag with what appeared to be a…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2026-05-21 · tag F0909 — failed to maintain a comfortable temperature — widespreadRegularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interview the facility failed to conduct regular inspections of all bed frames, mattresses, and bed rails, if any, as part of a regular maintenance program to identify areas of possible entrapment. This deficient practice has the potential to affect all 77 residents as identified by the census provided by the Administrator on 05/17/26 and could likely result could likely result in serious injury or death if residents become trapped between the mattress, side rail, footboard and headboard. The findings are: A. Record review of occupational therapy bed inspection form provided by the administrator on 5/20/26 revealed: 1. Inspection of the bed height 2. Inspection of securement of wheelchair cushion. 3. Includes issues identified with bed height and seat cushion. 4. No inspection of frames, mattresses or rails to identify areas of possible entrapment. B. On 05/20/26 at 4:00 pm, during an interview with the Administrator (ADMIN) she confirmed that they do not have a check list or routine maintenance to inspect all bed frames, bed mattresses and bed rails. If…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2026-05-21 · tag F0924 — widespreadPut firmly secured handrails on each side of hallways.
What the surveyor found here — the official record, unedited, may be distressing
Based on observation and interview, the facility failed to maintain corridor handrails for one identified location, this deficiency could compromise safe navigation and support for all 77 residents as identified by the census provided by the Administrator (ADM) on 05/17/26 who use handrails.A. On 05/17/26 at 9:48 am during an observation, a rail along the corridor in west hall just past the main entrance could be easily pulled away from the wall.B. On 05/17/26 at 10:05 am, during an interview with Physical Therapy Assistant (PTA), she confirmed the rail was loose and was easily pulled away from the wall.C. On 05/21/26 at 10:12 am, during an interview with Director of maintenance, he confirmed the rail was loose and needed to be repaired.
- Potential for harm · E2026-05-21 · tag F0552 — patternEnsure that residents are fully informed and understand their health status, care and treatments.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to ensure a resident or their representative were aware of a medication taken by the resident, which included the risks and benefits associated with that medication for 3 (R #18, R #37, and R #56) of 4 (R #8, R #18, R #37, and R #56) residents reviewed for unnecessary medications. If residents and/or their representative are not informed of the risks and benefits of each medication, then they are likely not able to make informed decisions. The findings are: R 18: A. Record review of R #18's Resident Face Sheet revealed she was admitted to the facility on [DATE] with the following diagnoses: 1. Wedge compression fracture of first lumbar vertebra (spinal injury where the front part of the L1 vertebra (the top bone in your lower back) collapses inward, creating a wedge-shaped deformity), 2. Acute pain (starts suddenly and ends when its cause is treated or healed), 3. Chronic diastolic (congestive) heart failure (CHF; impaired heart function), 4. Chronic…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2026-05-21 · tag F0567 — failed to protect residents' money held by the home — patternHonor the resident's right to manage his or her financial affairs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interview, the facility failed to ensure all residents that have a personal funds account with the facility can access their funds on weekends/evenings. This deficient practice is likely to affect all residents having an account with the facility. If residents are unable to access their funds when desired, then residents are likely to not be able to participate in activities and purchase food or personal items when they choose.A. On 05/19/26 at 9:32 am, during an interview with the Resident Council members [R #8, R #16, R #17, R #25, R #31, R #38, R #39, R #46, R #59, R #65, R #72, R #77, and R #78], they stated that they are not allowed to get money when the front office is closed (evenings and weekends). The residents stated the only way to request money is in advance.B. Record review of the facility's Resident Accounts policy, not dated, revealed the following:1. The person responsible for resident's accounting system is the receptionist.2. The facility will keep an amount of approximately $100 as cash on hand for residents and the remainder of the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2026-05-21 · tag F0655 — patternCreate and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to develop and implement an adequate baseline care plan (minimum healthcare information necessary to properly care for a resident immediately upon their admission to the facility) within 48 hours of admission for 3 (R #12, R #20, and #58) of 6 (R #2, R #7, #12, R #20, R #58, and #80) residents reviewed for baseline care plans. If the facility fails to develop and implement an adequate baseline care plan within 48 hours of admission for residents, then staff may lack necessary guidance to provide appropriate care which could lead to an adverse event (undesirable experience, preventable or non-preventable, that causes harm to a resident due to medical care or lack of medical care). The findings are:R #12A. Record review of R #12's Face Sheet revealed she was admitted to the facility on [DATE] with the following diagnoses:1. Rheumatoid arthritis (RA; chronic joint disease that causes pain and swelling) with rheumatoid factor (proteins made by the immune…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2026-05-21 · tag F0880 — failed to prevent and control infections — patternProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review, and interview, the facility failed to maintain an ongoing infection prevention and control program (a program that is used to prevent, recognize, and control the onset and spread of infections) for 3 (R #2, R #17, and R #58) of 6 (R #1, R #2, R #7, R #8, R #17, and R #58) residents reviewed by not:1. Ensuring staff followed proper infection prevention protocols for R #2 who had contact precautions (used for individuals with infections that can spread through direct or indirect contact with the patient or their environment) in place and for R #17 who had enhanced barrier precautions (EBP; an infection control intervention designed to reduce transmission of multidrug-resistant organisms that employs targeted gown and glove use during high contact resident care activities) in place.2. Ensuring EBP was in place and signs were posted outside of R #58's room with personal protective equipment (PPE; protective clothing, face masks, goggles, or other garments or equipment designed to…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-05-21 · tag F0657 — failed to keep the care plan current — isolatedDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to ensure staff revised the care plan for 1 (R #10) of 2 (R #10 and R #11) residents reviewed when staff failed to update R #10's care plan to include a security alarm bracelet. This deficient practice is likely to result in residents' care and needs not being addressed if care plans are not updated. The findings are: A. Record review of R #10's face sheet revealed she was originally admitted to the facility on [DATE] with the following diagnoses:1. Dementia (a group of conditions characterized by impairment of at least two brain functions, such as memory loss and judgment),2. Schizoaffective bipolar type (a mental condition that causes both psychosis and mood problems),3. Depression (a mood disorder that causes a persistent feeling of sadness and loss of interest),4. Bipolar II Disorder (is similar to bipolar I disorder, with moods cycling between high and low over time). B. On 05/18/26 at 10:30 am, an observation of R #10 revealed she had a security…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
Show the remaining 24 citations
- Potential for harm · Dcited before2026-05-21 · tag F0919 — failed to provide a working call system — isolatedMake sure that a working call system is available in each resident's bathroom and bathing area.
What the surveyor found here — the official record, unedited, may be distressing
Based on observation and interview, the facility failed to ensure call lights in residents' rooms were within resident's reach for 1 (R #2) of 4 (R #2, R #7, R #12, R #20) residents reviewed for call lights. This deficient practice could likely result in residents being unable to notify staff when they need assistance. The findings are: A. On 05/17/26 at 12:51 pm, during an interview and observation with R #2 in his room, R #2 was attempting to activate his call light and could not get it activated. R #2 stated that he likes the tap activated call light because it is easier for him to use.B. On 05/17/26 at 12:55 pm, during an interview with Certified Nurse Aide (CNA) #4, she could not activate the call light until she raised the position of R #2's bed. CNA #4 confirmed that the cord to R #2's call light was pinched between the bed and was stopping the call light from working.
- Potential for harm · E2025-08-27 · tag F0842 — failed to keep accurate, complete medical records — patternSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
What the surveyor found here — the official record, unedited, may be distressing
Based on observation and interview, the facility failed to safeguard resident's personal health information by leaving a list of residents with their associated vital sign readings in plain view. This deficient practice had the potential to affect all 38 people residing in the rooms on the East 1 and East 2 halls by allowing unauthorized people access to their personal health information. The findings are: A. On 08/27/25 at 1:00 pm, a random observation of the facility revealed a paper document with names of the residents and their vital sign readings sitting face up on the nurses station countertop. B. On 08/27/25 at 1:11 pm, during an interview with ST #1 confirmed that the clipboard was left face up with resident information visible. C. On 08/27/25 at 3:15 pm, during an interview with the Director of Nursing (DON), she confirmed that all personal health information should be safeguarded and should never be left in view of people that are not authorized to see it.
- Potential for harm · Dcited before2025-08-27 · tag F0641 — isolatedEnsure each resident receives an accurate assessment.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to ensure the Minimum Data Set Assessment (MDS; a federally mandated assessment instrument completed by facility staff)) was accurate for 1 (R #1) of 1 (R #1) resident reviewed for MDS assessment accuracy. This deficient practice could likely result in the facility not having an accurate assessment of the residents' needs. The findings are: A. Record review of R #1's admission Record revealed the following diagnoses: 1. Dizziness (sensation of feeling faint).2. Senile Dementia (a mental deterioration associated with age by loss of intellectual ability). 3. Osteoporosis (bones become extremely porous and are subject to fracture and slow healing). B. Record review of progress notes dated 03/18/25 revealed the resident had an unwitnessed fall at 7:00 pm. C. Record review of R #1's physician orders revealed the following: 1. An order dated 03/18/25, Initiate Fall Prevention Program; Lower bed at appropriate height to prevent fall/injury.2. An order dated…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2025-04-05 · tag F0812 — failed to store, cook, and serve food safely — widespreadProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — the official record, unedited, may be distressing
Based on observation and interview, the facility failed to ensure food was prepared and served under sanitary conditions when staff failed to wear hairnets while in the kitchen. This deficient practice is likely to affect all 79 residents listed on the resident census list provided by the Administrator on 04/02/25. The findings are: A. On 04/04/25 at 12:23 pm, a random observation of the kitchen revealed Dietary Aide #1 and Dietary Aide #2 were not wearing a hairnet while in the kitchen. B. On 04/04/25 at 12:46 pm during an interview with Assistant Dietary Manager, she confirmed that all staff should be wearing hairnets while in the kitchen.
- Potential for harm · E2025-04-05 · tag F0656 — failed to write and follow a full care plan — patternDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to develop and implement an accurate, person-centered comprehensive care plan for 2 (R #33 and R #51) of 4 (R #1, R #3, R #33 and R #51) residents reviewed for care plans. This deficient practice is likely to result in staff being unaware of the current and actual needs of the residents. The findings are: R #33 A. Record review of R #33's Face Sheet revealed she was admitted to the facility on [DATE]. B. Record review of R #33's care plan dated 04/19/24 revealed that R #33 requires oxygen therapy. C. Record review of R #33's current medical orders revealed no order for the use of supplemental oxygen. D. On 04/04/25 at 2:45 pm during an interview with the Director of Nursing (DON) she stated that R #33 does not use supplemental oxygen. The DON confirmed that R #33's care plan is not accurate. R #51 E. Record review of R #51's Face Sheet revealed she was originally admitted to the facility on [DATE] with the following diagnoses: 1. Atherosclerotic (plaque…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2025-04-05 · tag F0657 — failed to keep the care plan current — patternDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review, and interview, the facility failed to ensure staff revised the care plan for 2 (R #34, and R #51) of 4 (R #3, R #33, R #34, and R #51) residents reviewed when staff failed to: 1. Revise #34's care plan for the use of assist bars. 2. Revise #51's care plan for hospice care. This deficient practice is likely to result in residents' care and needs not being addressed if care plans are not updated. The findings are: R #34 A. Record review of R #34's face sheet revealed R #34 was originally admitted to the facility on [DATE] and re-admitted on [DATE] with the following diagnoses: 1. Abnormalities of gait and mobility (a deviation from the normal pattern of walking), 2. Lack of coordination, 3. Polyosteoarthritis (a condition where pain and inflammation occur in multiple joints at once), 4. Parkinsons disease (a progressive neurological disorder that primarily affects movement) with Dyskinesia (a movement disorder characterized by involuntary, repetitive, and often purposeless…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-04-05 · tag F0645 — isolatedPASARR screening for Mental disorders or Intellectual Disabilities
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to ensure the Pre-admission Screening and Resident Review (PASRR; a screening to help ensure that individuals are not inappropriately placed in nursing homes for long term care) assessment was accurate for 1 (R #58) of 2 (R #51 and R #58) residents reviewed for PASRR accuracy. This deficient practice is likely to result in the residents not receiving the services they need. The findings are: A. Record review of R #58's Face Sheet revealed R #58 was admitted to the facility on [DATE] with multiple diagnoses including a diagnosis of major depressive disorder (depression; a mood disorder that causes a persistent feeling of sadness and loss of interest), recurrent. B. Record review of R #58's PASRR dated 05/31/24, revealed staff documented that R #58 does not have a diagnosis or suspected mental illness. C. On 04/03/25 at 2:31 pm, during an interview with the Director of Nursing (DON), she stated R #58 does have a diagnosis of major depressive disorder which…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-04-05 · tag F0761 — failed to label and store drugs safely — isolatedEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — the official record, unedited, may be distressing
Based on observation and interviews, the facility failed to ensure all treatment carts were locked while unattended. This deficient practice had the potential to affect all 18 people residing in the 200 through 216 rooms by allowing unauthorized people access to their medical supplies and personal health information. The findings are: A. On 04/02/25 at 9:38 am, during a random observation of the facility, the treatment cart located in the the hall of the 200 rooms was unlocked, and the facility employees were not in the area. B. On 04/02/25 at 9:42 am, during an interview with Case Manager (CM) #1, he confirmed the treatment cart was unlocked and then walked away from the area. C. On 04/02/25 at 9:43 am, during an interview with Registered Nurse (RN) #1, he confirmed the treatment cart was unlocked and locked the cart. RN #1 stated the treatment cart should be locked and secured while not in use.
- Potential for harm · Fcited before2024-03-29 · tag F0812 — failed to store, cook, and serve food safely — widespreadProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation and interview, the facility failed to serve food under sanitary conditions by professional standards of food service safety. This failure could potentially affect all 76 residents in the facility who eat food prepared in the kitchen. Residents were identified by the Resident Matrix provided by the Administrator on 03/25/24. When they failed to: 1. Have staff perform hand hygiene when distributing food trays to residents in the H Unit. 2. Have staff perform hand hygiene when assisting residents in the main dining room. If the facility fails to adhere to safe food handling practices and hygiene practices, residents could likely be exposed to foodborne illnesses (illness caused by food contaminated with bacteria, viruses, parasites, or toxins). The findings are: A. On 03/26/24 at 11:27 AM, during an observation of the dining room of the H Unit revealed the following: 1. CNA #33 did not wash or sanitize her hands with hand sanitizer in between meal pass. B. On 03/26/24 at 11:31 AM, during an observation of the dining room the following was revealed: 1. CNA #24 and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2024-03-29 · tag F0881 — failed to use antibiotics responsibly — widespreadImplement a program that monitors antibiotic use.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interview, the facility failed to ensure staff implemented a comprehensive antibiotic stewardship program (a set of commitments and actions designed to optimize the treatment of infections while reducing the adverse events associated with antibiotic use). This deficient practice has the potential to affect all 76 residents in the facility. Residents identified on the matrix provided by the Administrator on 03/25/24. This deficient practice could likely result in the inappropriate use of antibiotics that can lead to resistance of multi-drug resistant organisms. The findings are: A. Record review of the Antibiotic Sterwardship Program Policy dated 02/29/24, revealed that nursing staff will conduct an antibiotic timeout within 48-72 hours of antibiotic therapy to monitor response to the antibiotic and review laboratory results and will consult with the practitioner to determine if the antibiotic is to continue or if adjustments need to be made based on the findings. B. On 03/26/24 at 10:49 AM, during an interview with family member (FM) #1, he said R #31 was…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-03-29 · tag F0558 — failed to accommodate residents' needs and preferences — patternReasonably accommodate the needs and preferences of each resident.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation and interview, the facility failed to provide reasonable accommodation of resident needs for 2 (R #37 and R #41) of 2 (R #37 and R #41) residents reviewed for care when the facility failed to ensure that resident's bedside table with frequently used items were within the resident's reach. This deficient practice could result in the residents' needs not being met, leaving them at risk for accidents and falls. The findings are: R #37 A. On 03/26/24 at 10:10 AM, during an interview and observation of R #37, the following was revealed: 1. R #37 sat in chair next to his bed. 2. R #37's call bell sat on R #37's bed behind him. The call bell was out of R #37's eye sight and out of his reach. 3. R #37's bedside table with drinks was at the foot of R #31's bed and was approximately four feet away from resident 4. R #37 stated that he was unable to get up on his own and unable to get his drinks. B. On 03/26/24 at 10:31 AM, during an interview with CNA #22, she confirmed the following: 1. R #37 was not able to get up on his own. 2. R #37's drinks were out of his reach. 3.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-03-29 · tag F0623 — patternProvide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview the facility failed to ensure that residents, their representatives, and the Ombudsman (a resident advocate that is a government employee who investigates and tries to resolve complaints, usually through recommendations or mediation) received a written notice of transfer as soon as practicable for 6 (R #16, R #24, R #34, R #37, R #59, and R #65) of 6 (R #16, R #24, R #34, R #37, R #59, and R #65) residents reviewed for hospitalization. This deficient practice could likely result in the resident and/or their representative not knowing the reason or location the resident was discharged . The findings are: R #16 A. Record review of R #16's medical record revealed the following: 1. R #16 was transferred to the hospital on [DATE] after a fall. 2. Staff did not provide a written transfer notice to R #16 or her representative. 3. Staff did not provide a copy of a written transfer notice to the Office of the State Ombudsman. R #24 B. Record review of R #24's medical record revealed…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-03-29 · tag F0625 — patternNotify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to ensure that residents and their representatives received a written notice of the bed hold policy which indicated the duration the bed would be held for 6 (R #16, R #24, R #34, R #37, R #59, and R #65) of 6 (R #16, R #24, R #34, R #37, R #59, and R #65) residents reviewed for hospitalization. This deficient practice could likely result in the resident and/or their representative being unaware of the bed hold policy upon return from the hospital. The findings are: R #16 A. Record review of R #16's medical record revealed the following: 1. R #16 was transferred to the hospital on [DATE] after a fall. 2. R #16's medical record did not contain a written notice of bed hold policy for the transfer on 02/18/24. R #24 B. Record review of R #24's medical record revealed the following: 1. R #24 was transferred to the hospital on [DATE] due to having blood in her stool. 2. R #24's medical record did not contain a written notice of bed hold policy for the transfer…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-03-29 · tag F0657 — failed to keep the care plan current — patternDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to ensure care plan revision and care plan meeting requirements occurred for 10 (R #4, R #12, R #16, R #24, R #31, R #37, R #39, R #59, R #65, and R #179) of 13 (R #4, R #12, R #16, R #24, R #31, R #37, R #39, R #52, R #57, R #58, R #59, R #65, and R #179) residents reviewed for care plans when they failed to: 1. Have the required Interdisciplinary Team (IDT, team members from different disciplines working collaboratively, with a common purpose, to set goals, make decisions and share resources and responsibilities, and includes other appropriate staff or professionals in disciplines as determined by the resident's needs) members (Hospice and R #39) as well as resident representatives participate in the care plan meeting for R #31 and R #39. 2. Have the care plan meeting within seven days after the completion of the MDS assessment for R #31. 3. Revise the care plan with the most current resident information for R #4, R #16, R #24, R #37, R #39, R #59, R…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-03-29 · tag F0684 — failed to provide proper treatment and quality of care — patternProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, record review, and interview, the facility failed to ensure residents received treatment and care in accordance with professional standards of practice for 2 (R #59 and R #65) of 2 (R #59 and R #65) residents when they failed to: 1. Start antibiotics for R #59 until five days after the positive urine culture (test result that shows the presence of bacteria in the urine) received. 2. Place compression stockings on R #65's legs as ordered by physician. These deficient practices could likely lead to residents needs not being met and/or a worsening of their condition. The findings are: R #59 A. Record review of R #59's medical record revealed: 1. A urine culture (lab test to detect and identify bacteria in urine that can cause infection) and sensitivity (report that identifies which antibiotics are most effective against the bacteria identified), final report date 09/27/23 revealed R #59's urine culture was positive for Escherichia Coli (E. Coli; bacteria normally found in the gastrointestinal tract that can often cause urinary infection by entering the urinary…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-03-29 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — patternEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to keep residents free from accidents for all 53 residents in the East Unit and H Unit. Residents were identified by the resident Census provided by the Administrator on 03/25/24, when they failed to: 1. Keep treatment carts (a movable piece of equipment used in healthcare facilities to store, transport, and dispense treatment supplies and tools.) locked when not supervised by staff. 2. Ensure the fall mat (a safety feature that is placed along the side of the bed to prevent injury) was placed next to R #41's bed. These deficient practices could likely result in injury to residents due to falling without a fall mat or residents obtaining medical equipment which can cause injury/death. The findings are: Treatment Carts A. On 03/25/24 at 1:29 PM, during an observation of the East Unit, the treatment cart was unlocked and staff were not present. B. On 03/25/24 at 1:31 PM, during an interview RN #31 confirmed treatment cart was unlocked. RN #31 confirmed that the treatment carts are supposed to be locked. C. On…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-03-29 · tag F0756 — failed to review each resident's drug regimen — patternEnsure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interview, the facility failed to ensure the the physician provided rationale for not following the pharmacist's recommendation for 2 (R #36 and R #41) of 2 (R #36 and R #41) residents reviewed for unnecessary medications. This deficient practice could likely result in residents receiving medications that are no longer necessary and may cause unnecessary drug interactions or adverse side effects. The findings are: R #36 A. Record review of the pharmacy consultation report for R #36, dated 02/27/24, revealed: 1. R #36 received Metformin (insulin), 500 mg bid (twice daily), for diabetes. 2. The pharmacist recommended increasing the dosage to 500 mg TID (three times daily). 3. The provider denied the recommendation but did not provide a rationale. B. Record review of R #36's physician's orders revealed that R #36 had an order dated 03/04/23 for Metformin 500 mg, 1 tablet twice a day. C. On 03/29/24 at 11:14 AM, during an interview, the DON confirmed that the provider did not provide a rationale for denying the recommendation. R #41 D. Record review of the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-03-29 · tag F0758 — failed to limit and justify psychotropic drugs — patternImplement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interview, the facility failed to: 1. Initiate a gradual dose reduction (GDR; decreasing a dose to determine if symptoms, conditions, or risks can be managed by a lower dose or if the medication can be discontinued altogether) of medication as recommended by the pharmacist and ordered by the facility provider. 2. Ensure the medical record has documented rationale as to why the facility provider does not want to complete a GDR. for 2 (R #24 and R #41) of 5 (R #15, R #16, R #24, R #36, and R #41) residents reviewed for unnecessary medication. If consultant pharmacist recommendations and physician's orders are not implemented in a timely manner, residents are likely to be administered medications they do not need and could likely suffer from adverse side effects. The findings are: R #24 A. Record review of consultant pharmacist progress note for R #24, dated 12/31/23, revealed: 1. [Name of R #24] received Depakote (medication used to treat seizures, bipolar disorder, and prevent migraines) mg daily (decreased 02/12/23) gabapentin (medication used to prevent…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-03-29 · tag F0761 — failed to label and store drugs safely — patternEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation and interview, the facility failed to store medications properly and ensure medication carts were locked for all 53 residents in the East Unit and in the H Unit/ Residents were identified by the resident census list provided by the Administrator on 03/25/24, when they failed to: 1. Secure a medication cart on the H Unit. 2. Ensure the medication carts did not contain loose medications. 3. Ensure that insulin is stored per manufacturer's instructions. These deficient practices could likely result in residents obtaining or being administered medication not prescribed to them, residents receiving medications that are less effective and may result in adverse side effects. The findings are: Unlocked Medication Carts A. On 03/26/24 at 12:15 PM, during an observation of the H Unit, the medication cart was unlocked and staff was not present. B. On 03/26/24 at 12:20 PM, during an interview with RN #32, he confirmed the medication cart was unlocked. RN #32 stated the medication cart should be locked. C. On 04/02/24 at 12:02 PM, during an interview with the DON, she…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-03-29 · tag F0880 — failed to prevent and control infections — patternProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to follow proper infection control practices for 3 (R #14, R #65 and R #179) of 3 (R #14, R #65 and R #179) residents identified during random observation when the facility failed to ensure resident's nasal cannulas (a device that delivers extra oxygen through a tube and into your nose) were labeled with the date that they were changed. This deficient practice could likely result in the spread of contagious and resistant illnesses to other residents. The findings are: R #14 A. On 03/28/24 at 4:02 PM, during an observation of the dinning area, R #14 sat in her wheelchair, wore a nasal cannula attached to the portable oxygen tank on her wheelchair. Staff did not label the nasal cannula with a date that indicated a date the nasal cannula was changed. B. On 03/28/24 at 4:03 PM, during an interview, RN #11 confirmed that staff did not date the tubing. RN #11 also confirmed that there should be a date on it. [Facility practice is to change the nasal cannulas weekly and date the cannulas for tracking purposes.] R #65…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-03-29 · tag F0919 — failed to provide a working call system — patternMake sure that a working call system is available in each resident's bathroom and bathing area.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation and interview, the facility failed to ensure call lights worked and that the pull cords for the call lights in the resident's bathrooms were in reach to allow residents to call for help using the call light system, for 10 (R #5, R #11, R #21, R #28, R #30, R #36, R #37, R #41, R #54 and R #68) of 10 (R #5, R #11, R #21, R #28, R #30, R #36, R #37, R #41, R #54 and R #68) residents randomly sampled for call light function, when the facility failed the following: 1. To have the pull cords for the call light system in the resident's bathrooms in reach from the floor for R #5, R #11, R #21, R #28, R #30, R #36, R #37, R #41, R #54 and R #68. 2. The alarm sound for the call lights in R #36 and R #68's rooms worked. 3. Ensure the call light were within reach for R #37 and R #41. This deficient practice could likely result in residents being unable to call for assistance and staff not hearing the alarm for the call light. The findings are: R #36 A. On 03/25/24 at 3:45 PM, during an interview, R #36 said that her call light on her bed lights up but that the alarm does…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-03-29 · tag F0943 — patternGive their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interview, the facility failed to provide abuse, neglect, and exploitation (ANE) training and Dementia Management training to 4 (CNA #26, LPN #21, LPN #22, and RN #21) of 6 (CNA #25, CNA #26, CNA #27, LPN #21, LPN #22, and RN #21) staff sampled for training. This deficient practice could likely result in staff not knowing who, what, and when to report abuse, neglect, and exploitation. The findings are: A. Record review of CNA #26's training transcript for date range 03/01/23 through 02/29/2, revealed CNA #26 did not complete the Dementia Management training. B. Record review of LPN #21's training transcript for date range 03/01/23 through 02/29/24, revealed LPN #21 did not complete the Dementia Management training. C. Record review of LPN #22's training transcript for date range 03/01/23 through 02/29/24, revealed LPN #22 did not complete the ANE training. D. Record review of RN #21's training transcript for date range 03/01/23 through 02/29/24, revealed RN #21 did not complete the Dementia Management training. E. On 03/29/24 at 4:28 PM, during an…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-03-29 · tag F0641 — isolatedEnsure each resident receives an accurate assessment.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to ensure the Minimum Data Set (MDS; assessment instrument completed by facility staff) was accurate for 1 (R #58) of 6 (R #4, R #7, R #24, R #52, R #57, and R #58) residents reviewed for MDS accuracy. This deficient practice could likely result in the facility not having an accurate assessment of resident's care needs. The findings are: A. Record review of R #58's nursing progress note dated 12/16/23 at 11:59 AM, revealed that staff documented that R #58 complained of burning pain upon urination. B. Record review of R #58's McGreer's Criteria form (surveillance tool that is used to help identify and track infections among residents) dated 12/16/23 at 2:05 PM revealed: 1. Acute dysuria (painful urination) or acute pain was marked yes. 2. At least 100,000 colony count (number of bacteria in a urine sample indication urinary infection) of no more than 2 species of microorganisms (microscopic organism, especially a bacteria, virus, or fungus) in a voided…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- No harm found · C2024-03-29 · tag F0584 — failed to keep a safe, clean, comfortable home — widespreadHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation and interview the facility failed to provide a homelike environment for all 76 residents. Residents were identified by the resident matrix provided by the Administrator on 03/25/24, when they failed to repair the broken roof tiles in the activity room. If residents do not have a homelike environment, they could likely become depressed and anxious and feel not valued. The findings are: A. On 03/25/24 at 1:23 PM, during an observation of the activity room revealed the following: 1. One ceiling tile had the corner piece broken off. 2. A second tile had a corner piece broken off and missing the corner of the tile. 3. A third tile had a crack on the corner. B. On 04/02/24 at 11:32 AM, during an interview the Maintenance Director confirmed roofing tiles were replaced but did not specify where and when. C. On 04/02/24 at 11:34 AM, during an interview with Administrator, she confirmed one tile in activity room was cracked. The Administrator stated that she did not see any other tiles that were broken, maintenance confirmed roofing tiles were replaced but did not specify…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.
- Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
- Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
- State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Fines & penalties
No federal fines in the current CMS record.
Who owns this facility
| Owner / manager | Type | Role | Since |
|---|---|---|---|
| DEINES, TIMOTHY | Individual | CORPORATE DIRECTOR | since 01/01/1993 |
| KNOX, JOANNA | Individual | CORPORATE DIRECTOR; OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | since 01/01/1993 |
| ROSS, JAMES | Individual | CORPORATE OFFICER | since 01/10/1993 |
| SEVCIK, DENISE | Individual | CORPORATE OFFICER | since 10/27/2011 |
| WOOD, ALAN | Individual | CORPORATE OFFICER | since 01/01/1993 |
| KARIMIAN, SIAVASH | Individual | ADP OF THE SNF | since 01/27/2025 |
CMS files one row per role, so the 8 rows in the source record cover these 6 parties — each is shown once here with every role it holds. Nothing is omitted. The source lists no ownership percentage for any of them — PECOS records a share only for equity interests, not for board or management roles.
Follow the money — this home’s finances
Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.
A reported operating loss is common in this industry and is not by itself a sign of trouble — but paired with large related-party payments it can mean profit is being taken elsewhere in the ownership structure.
Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2024. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.
Cost & finances
Straight from this home’s Medicare cost report (CMS, FY2024). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.
What families pay in NM
This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the New Mexico Medicaid page.
Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.
Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 325087. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2026-05-21, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →
Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →
Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.