Harmony Manor Skilled Nursing Facility
118 East Haskell St, Winnemucca, NV 89445 · Government - Hospital district · 42 certified beds · (775) 623-5222 Medicare & Medicaid certified
On the public record, this home looks stronger than most — but visit before you decide.
- a strong health-inspection score (4/5) — the hardest rating to game (though it’s ranked within its own state, not nationally)
- no federal fines or payment denials on record
- a high payroll-based staffing rating (5/5)
- lower-than-typical staff turnover (33% vs 45% nationally) — better care continuity
- it has citations for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0609, F0610) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
- a high number of inspection citations overall (24) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.
A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.
| Health inspectionSurveyor-assigned, ranked within your stateInspector-verified | 4 of 5 |
| StaffingFrom payroll records (PBJ) | 5 of 5 |
| Quality measuresSelf-reported by the facility | 5 of 5 |
Location & what’s nearby
Open in Google Maps ↗ · Directions ↗ · Larger map ↗
Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.
Quality measures — how residents actually fare
| Overall quality measures | 5 of 5 |
| Long-stay residentspeople who live here | 5 of 5 |
Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.
Trend — is this home getting better or worse?
Over 2025-02 to 2026-06, this home’s CMS overall rating held steady at 5 stars. From monthly CMS archive snapshots.
Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.
See all quality measures vs. state & national benchmarks
| Measure | This home | State avg | Typical state | vs typical state |
|---|---|---|---|---|
| Long-stay residents whose need for help with daily activities increased | 21.1% | 12.6% | 15.4% | worse |
| Long-stay residents who lose too much weight | 3.9% | 5.5% | 5.4% | better |
| Long-stay residents with a catheter left in their bladder | 6.5% | 1.6% | 0.9% | worse |
| Long-stay residents with a urinary tract infection | 0.8% | 1.9% | 2.0% | better |
| Long-stay residents with depressive symptoms | 0.0% | 5.1% | 6.5% | check this* — see note marked star below the table |
| Long-stay residents who were physically restrained | 0.0% | 0.1% | 0.1% | better |
| Long-stay residents with falls causing major injury | 3.9% | 2.0% | 3.3% | worse |
| Long-stay residents whose ability to walk worsened | 10.0% | 13.5% | 16.1% | better |
| Long-stay residents on antianxiety or hypnotic medication | 7.0% | 22.2% | 18.9% | better |
| Long-stay residents given the seasonal flu vaccine | 100.0% | 89.6% | 95.3% | typical |
| Long-stay residents with pressure ulcers | 2.4% | 5.4% | 4.7% | better |
| Long-stay residents with worsening bladder/bowel control | 20.1% | 15.5% | 21.2% | typical |
| Long-stay residents who got an antipsychotic medication§ — see the note below the table | 11.8% | 17.1% | 17.1% | better |
| Long-stay hospitalizations per 1,000 resident days | 0.71 | 1.85 | 1.67 | better |
| Long-stay outpatient ER visits per 1,000 resident days | 0.86 | 1.45 | 1.80 | better |
* This home reported 0% on a measure where lower is better. That can mean genuinely excellent care — but because the number is self-reported, a zero can also mean the problem was not recorded. Weigh it against the inspection record above.
§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.
CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.
Staffing
How full it usually is: this home is certified for 42 beds and averages 33.0 residents a day — about 79% occupied, or roughly 9 beds typically open. It usually has some room. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.
Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 6.14 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 1.65 is at or above the 0.55-hour RN benchmark and nurse-aide staffing of 4.00 is at or above the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.
Weekend coverage: total nurse staffing is 5.37 hrs/resident/day on weekends vs 6.45 on weekdays — 17% thinner on weekends. RN hours go from 1.92 to 0.99 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)
This home’s total nursing-staff turnover of 33% is below the national median of 45%.
Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.
Inspection trend
Deficiencies are more than at the previous inspection — worsening. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.
Inspection deficiencies
State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.
Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.
24 citations, most serious first. The 10 most serious are shown; the remaining 14 are one tap away and print in full.
- Potential for harm · D2026-04-23 · tag F0609 — failed to report abuse allegations — isolatedTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, interview and document review, the facility failed to ensure an incident of resident-to-resident physical abuse was reported to the State Agency (SA) for 1 of 12 sampled residents (Resident #10). This deficient practice had the potential to result in lack of investigation of alleged incidents of abuse by the facility and/or the SA, placing residents at risk for further abuse.Findings include:Resident #10Resident #10 was admitted to the facility on [DATE], with diagnoses including Alzheimer's disease, unspecified and episodic tension-type headache, not intractable.A nursing progress note dated 11/01/2025, documented Resident #10 was seen by a Certified Nursing Assistant (CNA) slapping another resident. The other resident slapped Resident #10 back. The on-call manager was called with the information. Per the on-call manager, continue to keep residents apart and if the residents were together, staff were to keep the residents in eye sight.A Physician Progress Note dated 11/14/2025,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ddisputed · IDR2026-04-23 · tag F0610 — failed to investigate and act on abuse reports — isolatedRespond appropriately to all alleged violations.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, interview and document review, the facility failed to provide documented evidence a fall resulting in pain, swelling, and a skin tear, with an age-indeterminate fracture identified on post-fall imaging was thoroughly investigated to determine if the incident was a result of neglect for 1 of 12 sampled residents (Resident #10). This deficient practice had the potential to result in physical and/or psychosocial harm to residents due to incidents with the potential to indicate neglect not being thoroughly investigated and documented to ensure appropriate protections were in place to prevent future neglect.Findings include:Resident #10Resident #10 was admitted to the facility on [DATE], with diagnoses including Alzheimer's disease, unspecified and episodic tension-type headache, not intractable.A final Facility Reported Incident (FRI) report submitted by the facility on 03/03/2026, documented the report was related to an incident involving Resident #10 and the incident type was…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-04-23 · tag F0656 — failed to write and follow a full care plan — isolatedDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, record review, and document review, the facility failed to ensure a care plan was developed with interventions to assist a resident to maintain continence after the previously continent resident began to experience occasional incontinence for 1 of 12 sampled residents (Resident #24). This deficient practice had the potential to result in staff not offering the resident services or assistance to maintain continence resulting in the resident experiencing worsening urinary incontinence.Findings include:Resident #24Resident #24 was admitted to the facility on [DATE], and readmitted on [DATE], with diagnoses including multiple sclerosis, unspecified and polyneuropathy, unspecified.On 04/20/2026 at 2:15 PM, the resident verbalized the resident had recently started experiencing occasional urinary incontinence but was still able to get to the bathroom once the resident realized they were urinating. The resident verbalized the resident could not recall any staff prompting the resident to…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-04-23 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolatedProvide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, record review, and document review, the facility failed to ensure a previously continent resident received assistance or interventions to ensure the resident maintained or improved the resident's level of urinary continence when the resident began to experience occasional incontinence for 1 of 12 sampled residents (Resident #24). This deficient practice had the potential to result in a resident's incontinence worsening due to a lack of interventions or assistance to maintain or improve the resident's continence.Findings include:Resident #24Resident #24 was admitted to the facility on [DATE], and readmitted on [DATE], with diagnoses including multiple sclerosis, unspecified and polyneuropathy, unspecified.On 04/20/2026 at 2:15 PM, the resident verbalized the resident had recently started experiencing occasional urinary incontinence but was still able to get to the bathroom once the resident realized they were urinating. The resident verbalized the resident could not recall any…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-04-23 · tag F0730 — isolatedObserve each nurse aide's job performance and give regular training.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview, document review, and personnel record review, the facility failed to ensure a nurse aide performance review was completed at least once every 12 months and areas of weakness were identified and addressed for 1 of 2 sampled Certified Nursing Assistants (CNAs) employed at the facility greater than one year (Employee #8). This deficient practice had the potential to affect the care provided to all residents in the facility.Findings include:Employee #8Employee #8 was hired as a CNA on 10/21/2024.Employee #8's personnel record lacked documented evidence of a nurse aide performance evaluation.On 04/22/2026 at 1:55 PM, the Human Resources (HR) Director verbalized CNA performance evaluations were completed by the facility every year on October 1st to review the year prior. The HR Director explained because of the date of hire, Employee #8 was not reviewed for performance. The HR Director confirmed Employee #8's nurse aide performance review was not completed 12 months after starting at the facility.The Facility Assessment, updated 03/2026, documented areas of weakness as…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-04-23 · tag F0838 — failed to assess facility resources and resident needs — isolatedConduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and document review, the facility failed to ensure the Facility Assessment accurately reflected current staffing needs for the facility. This deficient practice had the potential to deprive residents of necessary care and services required to meet each individual's needs and preferences.Findings include:The Facility Assessment, updated 03/26/2026, documented the staffing plan included one licensed nurse on night shift for Harmony Manor and one licensed nurse on night shift for Quail Corner (memory care unit). Consistent staffing would be prioritized in the memory care unit. Staffing levels would not be adjusted for low census/low acuity so residents' needs would be met even in times of call in and other circumstances of staff shortages.The April 2026 staffing schedule documented Quail Corner and Harmony Manor would share a licensed nurse during night shift on 04/04, 04/05, 04/06, 04/07, 04/12, 04/13, 04/14, 04/18, 04/19, 04/20, and 04/26 of 2026.On 04/24/2026 at 9:27 AM, the Director of Nursing (DON) explained on Saturday, Sunday, Monday and Tuesday nights, both…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-04-23 · tag F0880 — failed to prevent and control infections — isolatedProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, staff interview, and document review, the facility failed to ensure the staff maintained sanitary floor drains. This deficient practice had the potential to result in development and transmission of infection.Findings include:On 04/20/2026 at approximately 10:45AM a kitchen floor drain was observed to have a buildup of debris and grime. On 04/20/2026 at approximately 10:50 AM, the Kitchen Manager confirmed the kitchen floor drain had buildup of grime and acknowledged the potential spread of contamination. The Kitchen Manager explained the cleaning of the floor was the responsibility of the Maintenance Department.On 04/23/2026 at approximately 9:15 AM, the Maintenance Manager confirmed the kitchen floor drain had not been recently cleaned, was not sanitary and acknowledged the potential spread of contamination.The facility's policy titled, Maintenance of Strict Sanitary Conditions, dated 07/12/2022 and reviewed 07/08/2024, documented maintenance of strict sanitary conditions was of paramount importance in the Dietary and Nutrition Departments to eliminate food…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited beforedisputed · IDR2026-04-23 · tag F0883 — failed to offer flu and pneumonia vaccines — isolatedDevelop and implement policies and procedures for flu and pneumonia vaccinations.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, record review, and document review, the facility failed to ensure a resident with a progressive, neurodegenerative disease was screened for a pneumococcal (PNA) vaccine for 1 of 5 residents reviewed for vaccine compliance (Resident #32). This deficient practice had the potential to result in a resident with a chronic illness not receiving a vaccine with the potential to prevent the resident from developing a severe illness leading to increased disability or death. Findings include: Resident #32 Resident #32 was admitted to the facility on [DATE], with diagnoses including Hallervorden-[NAME] Disease (a rare, inherited, and progressive neurodegenerative disorder) and other specified extrapyramidal and movement disorders. The clinical record for Resident #32 lacked documentation the resident had received or been offered a PNA vaccine. On 04/21/2026 at 3:27 PM, the Infection Preventionist (IP) verbalized the resident had not been screened to determine whether the resident wanted to receive a PNA…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-04-23 · tag F0943 — isolatedGive their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview, personnel record review, and document review, the facility failed to ensure elder abuse prevention training was completed timely for 2 of 18 sampled employees (Employee #16 and #17). This deficient practice had the potential to place all residents at risk for abuse and neglect.Findings include:Employee #16Employee #16 was hired as a Cook, with a start date of 11/19/2025.Employee #16's personnel record documented elder abuse prevention training completed on 11/28/2025, 9 days late.Employee #17Employee #17 was hired as a Dietary Aide, with a start date of 12/15/2025.Employee #17's personnel record documented elder abuse prevention training completed on 12/31/2025, 16 days late.On 04/22/2026 at 1:45 PM, the Human Resources (HR) Director verbalized all staff were required to take initial elder abuse prevention training upon hire. The HR Director confirmed Employees #16 and #17 completed initial elder abuse prevention training late.The facility policy titled, Freedom from Abuse/Abuse Prohibition, revised 01/19/2026, documented employees would receive orientation upon…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-04-23 · tag F0949 — failed to train staff on dementia and abuse — isolatedProvide behavior health training consistent with the requirements and as determined by a facility assessment.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview, personnel record review, and document review, the facility failed to ensure annual behavioral health care training was completed for 1 of 18 sampled employees (Employee #7). This deficient practice had the potential to prevent residents with behavioral health care needs from attaining or maintaining their highest practicable physical, mental and psychosocial well-being.Findings include:Employee #7Employee #7 was hired as a Certified Nursing Assistant (CNA) on 06/17/2019.Employee #7's personnel record documented annual behavioral health care training completed on 04/11/2025, however lacked documented evidence of behavioral health care training completed in 2026.On 04/22/2026 at 1:45 PM, the Human Resources (HR) Director verbalized dementia care training (behavioral health care training) was to be completed annually for all staff on or before the date of last completion. The HR Director verbalized Employee #7 was assigned behavioral health care training for 2026; however, Employee #7 had not yet completed the assigned training. The HR Director confirmed Employee #7…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
Show the remaining 14 citations
- Potential for harm · D2025-02-06 · tag F0641 — isolatedEnsure each resident receives an accurate assessment.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, clinical record review, and document review, the facility failed to ensure the accuracy of a Minimum Data Set 3.0 (MDS) assessment for 1 of 12 sampled residents (Resident #10). This deficient practice had the potential for the care plan to omit current needs, services, and monitoring for residents. Findings include: Resident #10 Resident #10 was admitted to the facility on [DATE], with diagnoses including depression, hypertension, hyperlipidemia, and type two diabetes mellitus. A Physician Progress Note dated 10/14/2024, documented Resident #10 had a diagnosis of depression. The resident was not receiving any medication for depression and the physician recommended follow-up with behavioral health if the resident showed any overt signs of depression. A quarterly MDS assessment dated [DATE], Section I - Active Diagnoses, included instructions to check all that apply. Diagnoses of hypertension, hyperlipidemia, and diabetes mellitus were checked with an X. Item I5800 - Depression lacked a…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-02-06 · tag F0680 — isolatedEnsure the activities program is directed by a qualified professional.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview, personnel record review, and document review, the facility failed to employ a trained Activity Coordinator. This deficient practice had the potential to affect resident safety and satisfaction for the entire facility census. Findings include: The personnel roster provided to the State Agency lacked documentation of an Activity Coordinator. On 02/03/2025 at 1:10 PM, the Infection Preventionist/Registered Nurse verbalized the facility did not have a certified Activity Coordinator. An Activity Aide was acting in the Activity Coordinator role and working to complete the required credentials. On 02/06/2025 at 10:35 AM, the Resident Care Coordinator verbalized the previous Activity Coordinator stopped working at the facility around the end of September 2024, and the Activity Aide took on the Activity Coordinator role as soon as the Activity Coordinator left. The Resident Care Coordinator explained since the Activity Coordinator left, the facility had received an elevated number of complaints regarding the activities program. On 02/06/2025 at 11:21 AM, the Human…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-02-06 · tag F0842 — failed to keep accurate, complete medical records — isolatedSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and document review, the facility failed to ensure resident information was not visible on an unattended computer screen. This deficient practice had the potential for unauthorized access to residents' protected health information. Findings include: On 02/05/2025 at 7:49 AM, a Licensed Practical Nurse (LPN) was preparing medications for a resident. The LPN was utilizing a stationary (desktop) computer next to the facility's medication dispensing system. The computer and medication dispensing system were in a common area, near the nurses' station, and the computer screen was facing the hallway. The LPN verbalized one of the medications was required to be cut in half and the half tablet not being used was to be discarded in the medication storage room. The LPN took the half tablet, walked away from the computer and entered the medication storage room to dispose of the half tablet. The computer screen was left on and unlocked; resident information was visible on the screen. On 02/05/2025 at 8:05 AM, the LPN began preparing medication for a resident. One…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-02-06 · tag F0880 — failed to prevent and control infections — isolatedProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and document review, the facility failed to ensure a Licensed Practical Nurse (LPN) donned gloves, according to the facility's policy, prior to removal and placement of transdermal patches. This deficient practice had the potential to transfer bacteria, germs, and residual medication between residents. Findings include: On 02/05/2025 at 8:30 AM, during the morning medication pass, an LPN removed a transdermal patch from a resident's chest. The LPN was not wearing gloves during the removal of the patch and did not perform hand hygiene after removing the patch. On 02/05/2025 at 8:31 AM, the LPN placed a new transdermal patch on the resident's right arm. The LPN was not wearing gloves. On 02/05/2025 at 8:37 AM, the LPN confirmed the LPN was not wearing gloves during the removal and placement of transdermal patches while completing the morning medication pass. The LPN verbalized the LPN should have been wearing gloves since the removed patch had been in contact with the resident's skin and to prevent potential transfer of medication from the patches to…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-04-04 · tag F0756 — failed to review each resident's drug regimen — patternEnsure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and document review, the facility failed to ensure Monthly Medication Reviews (MMR) were completed monthly for 4 of 5 residents reviewed for unnecessary medications (Resident #11, #14, #30, and #12). Findings include: On 04/03/2024 at 3:12 PM, the Director of Nursing (DON) verbalized all psychotropic medications were reviewed monthly by the consulting Pharmacist for appropriateness and recommendations for dose reduction. The DON confirmed monthly was defined as no later than the first Monday of the month for the proceeding month of use. The following residents lacked an MMR completed within thirty (30) days of the prior MMR for June 2023, completed 07/12/2023 and September 2023, completed 10/03/2023, and November 2023, completed 12/23/2023: Resident #11 Resident #11 was admitted to the facility on [DATE], and readmitted [DATE], with diagnoses including benign prostatic hyperplasia without urinary obstruction, congestive heart failure, shoulder pain, bilateral, atrial fibrillation, controlled,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-04-04 · tag F0656 — failed to write and follow a full care plan — isolatedDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, clinical record review, document review, and interview, the facility failed to ensure a care plan was developed and implemented related to a resident's hearing deficit and the use of a hearing device for 1 of 12 sampled residents. Findings include: Resident #11 Resident #11 was admitted to the facility on [DATE], and re-admitted [DATE], with diagnoses including ceruminosis, vertigo, and head injury. A Physician Office Clinic Note dated 02/07/2024, documented the resident was severely hard of hearing and even with his hearing aids in place, the resident could not hear what was being said. On 04/01/2024 at 4:37 PM, Resident #11 verbalized the resident could not hear very well and had hearing aids. The resident verbalized the hearing aids did not work very well when the resident placed them in the resident's ear. On 04/02/2024 at 11:25 AM, the Certified Nursing Assistant (CNA) assisted Resident #11 place the resident's hearing aids in the resident's ears and verbalized the hearing aids did not…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-04-04 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolatedProvide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, clinical record review, and document review the facility failed to ensure 1 of 12 residents (Resident #10) had an active order for the use and monitoring of a urinary catheter and failed to ensure the resident urinary drainage bag was maintained at a safe and appropriate level. The failure to maintain the urine collection bag at the appropriate level could have resulted in urine flowing back into the residents bladder, placing the resident at increased risk for infection. Findings include: Resident #10 Resident #10 was admitted to the facility on [DATE], and readmitted on [DATE], with diagnoses including history of cerebral vascular accident (CVA) with residual deficit, left sided weakness, type II diabetes mellitus, complicated urinary tract infection (UTI), frequent urinary tract infections, voiding dysfunction, urinary retention with incomplete bladder emptying. On 04/01/2024 at 2:54 PM, Resident #10 was lying in bed, a urinary collection bag was covered with a dignity bag,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-04-04 · tag F0758 — failed to limit and justify psychotropic drugs — isolatedImplement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, clinical record review, and document review, the facility failed to ensure a resident on a psychotropic medication had a gradual dose reduction (GDR) for 2 of 12 sampled residents (Resident #28 and #12). Findings include: Resident #28 was admitted to the facility on [DATE], with diagnoses including atypical psychosis, schizophrenia, auditory hallucinations, and depression. Resident #28's orders were as follows: - Depakote extended release 750 milligrams (mg) = 3 tablets, by mouth, every night before bedtime, with original start date of 11/01/2022, for atypical psychosis, schizophrenia, and history of auditory hallucinations. - olanzapine 15 mg = 3 tablets, by mouth, every night at bedtime, with original start date of 11/01/2022, for atypical psychosis, schizophrenia, and history of auditory hallucinations. The Monthly Medication Review dated April 2023, documented the Pharmacist's recommendation to try a GDR for sertraline and Depakote. The Psychiatric Nurse Practitioner Note dated…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-04-04 · tag F0851 — isolatedElectronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and document review, the facility failed to accurately report 24-hour licensed nursing coverage documented on the payroll-based staffing (PBJ) requirements submitted to the Center for Medicare and Medicaid Services (CMS). Findings include: Review of the facility's Certification and Survey Provider Enhanced Reporting System (CASPER) Report revealed the facility lacked 24-hour licensed nursing coverage on 10/01/2023, 10/02/2023, 10/03/2023, 10/04/2023, 10/05/2023, 10/06/2023, 10/07/2023, 10/08/2023, 10/09/2023, 10/10/2023, 10/11/2023, 10/12/2023, 10/13/2023, 10/14/2023, and 10/15/2023. Facility nursing schedules and timesheets indicated 24-hour licensed nursing coverage for 10/01/2023, 10/02/2023, 10/03/2023, 10/04/2023, 10/05/2023, 10/06/2023, 10/07/2023, 10/08/2023, 10/09/2023, 10/10/2023, 10/11/2023, 10/12/2023, 10/13/2023, 10/14/2023, and 10/15/2023. The PBJ reports submitted to CMS lacked documentation of 24-hour licensed nursing coverage for 10/01/2023, 10/02/2023, 10/03/2023, 10/04/2023, 10/05/2023, 10/06/2023, 10/07/2023, 10/08/2023, 10/09/2023, 10/10/2023,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-04-04 · tag F0868 — isolatedHave the Quality Assessment and Assurance group have the required members and meet at least quarterly
What the surveyor found here — the official record, unedited, may be distressing
Based on observation, interview, and document review, the facility failed to ensure the Quality Assurance and Process Improvement (QAPI) committee had the required members. Findings include: The facility provided a list of QAPI Committee members. The list documented the QAPI committee was comprised of the Administrator, the Director of Nursing (DON), Medical Director or designee, and the Infection Preventionist (IP). On 04/04/2024 at 11:56 AM, the DON verbalized the QAPI committee required at a minimum the Administrator, the DON, Medical Director or designee, the IP and two other staff members. The DON confirmed on the QAPI sign in sheet dated 12/28/2023 lack the signature of the DON attending the QAPI meeting on 12/28/2023. The facility document titled Quality Assurance and Performance Improvement (QAPI) Plan for Humboldt General Hospital, Harmony Manor Skilled Nursing Facility and Quail Corner Life Enrichment Community, undated, documented the Director of Nursing would provide QAPI leadership by being on the Quality Assessment and Assurance Committee.
- Potential for harm · Dcited before2024-04-04 · tag F0883 — failed to offer flu and pneumonia vaccines — isolatedDevelop and implement policies and procedures for flu and pneumonia vaccinations.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, interview, and document review the facility failed to ensure 1 of 5 residents sampled for vaccinations (Resident #31) was screened for eligibility to receive an influenza vaccine, education regarding the vaccine was provided to the resident and/or the Resident Representative, and the vaccine was offered and either administered or declined. Findings include: Resident #31 Resident #31 was admitted to the facility on [DATE], with diagnoses including type II diabetes mellitus without complication, and malignant neoplasm of stomach, unspecified. Resident #31's clinical record lacked documented evidence the resident was screened for eligibility to receive pneumococcal vaccines, education regarding the vaccines was provided to Resident #31 and/or the resident's representative, and a vaccine was either administered or declined. The Resident was [AGE] years old. Resident #31's state immunization record downloaded and printed by the facility on 04/02/2024, documented the resident received…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-04-04 · tag F0887 — isolatedEducate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, interview, and document review the facility failed to ensure 1 of 5 residents sampled for vaccinations (Resident #30) was screened for eligibility to receive an updated/booster dose of COVID-19 (COVID) vaccine, education regarding the vaccine was provided to the resident and/or the Resident Representative, and the vaccine was offered and either administered or declined. Findings include: Resident #30 Resident #30 was admitted to the facility on [DATE], with diagnoses including type II diabetes mellitus, chronic anticoagulation, vitamin D deficiency, history of deep vein thrombosis (DVT), and chronic kidney disease. Resident #30's COVID Vaccination Record documented the resident was administered a COVID vaccine on 12/30/2022, and 10/24/2023. Resident #30's clinical record lacked documented evidence the resident was administered any additional doses of a COVID vaccine. Resident #30's clinical record lacked documented evidence the resident was screened for eligibility to receive a…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- No harm found · C2025-02-06 · tag F0732 — widespreadPost nurse staffing information every day.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation and interview, the facility failed to ensure current nursing hours were posted for the facility. This deficient practice had the potential to result in a lack of awareness for residents and visitors regarding the number of nursing staff on duty. Findings include: On 02/04/2025 at 4:42 PM, the nursing staff posting for the memory care unit of the facility was dated 01/23/2025. The unlocked unit of the facility lacked a nursing staff posting. On 02/05/2025 at 11:18 AM, the nursing staff posting for the memory care unit of the facility was dated 01/23/2025. The unlocked unit of the facility lacked a nursing staff posting. On 02/05/2025 at 3:40 PM, the Infection Preventionist/Registered Nurse verbalized nurse staffing hours were to be updated daily at shift change in the facility, for both units to ensure there was enough staff and to inform resident families of facility staffing. On 02/06/2025 at 9:01 AM, the nursing staff posting for both the unlocked and memory care units of the facility were dated 02/05/2025. On 02/06/2025 at 9:06 AM, a Certified Nursing…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- No harm found · B2025-02-06 · tag F0640 — patternEncode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
What the surveyor found here — the official record, unedited, may be distressing
Based on interview and document review, the facility failed to ensure Minimum Data Set 3.0 (MDS) assessments were encoded and transmitted timely for November 2024. The deficient practice had the potential to impact resident care by delaying the development and implementation of resident care plans. Findings include: The MDS Submission Report for November 2024, documented 2 of 15 (13.3%) MDS assessments were encoded and transmitted late. On 02/06/2025 at 9:36 AM, the MDS Coordinator verbalized the MDS Coordinator was responsible for completing and submitting the MDS assessments for the facility and confirmed two MDS assessments were completed late for November 2024. The facility policy titled Resident Assessment Process, reviewed 01/14/2025, documented the MDS completion, locking, submission, and transmission of the assessment would be according to the timelines outlines in the Resident Assessment Instrument (RAI) Manual.
“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.
“Disputed” is CMS’s own flag, not our reading: the CMS deficiency file records whether the home has formally contested a citation, and we reproduce that. IDR is Informal Dispute Resolution, run by the state survey agency that wrote the citation; IIDR is Independent Informal Dispute Resolution, a separate process before an outside entity, available when CMS has proposed a civil money penalty. They are different processes and we mark them differently. Two things to hold at once. A disputed citation is still a citation — it was written by a surveyor, it stands on the record unless and until it is changed, and we neither hide it nor discount it. And we cannot tell you how the dispute came out: CMS publishes that a citation is under dispute, not the outcome, so a tag marked here may since have been upheld, reduced, or deleted, and an unmarked tag may have been disputed and resolved before this file was cut. Ask the home what it disputed and why — it is entitled to tell you, and the answer is often the most informative thing on this page.
- Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
- Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
- State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Fines & penalties
No federal fines in the current CMS record.
Who owns this facility
| Owner / manager | Type | Role | Share | Since |
|---|---|---|---|---|
| HUMBOLDT GENERAL HOSPITAL | Organization | 5% OR GREATER DIRECT OWNERSHIP INTEREST | 100% | since 07/01/1985 |
| DUNCKHORST, ROBYN | Individual | W-2 MANAGING EMPLOYEE; CORPORATE OFFICER | — | since 01/08/2021 |
| PLUMMER, KIMBERLEY | Individual | W-2 MANAGING EMPLOYEE | — | since 10/01/2018 |
| POWERS, TIMOTHY | Individual | W-2 MANAGING EMPLOYEE; CORPORATE OFFICER | — | since 08/17/2020 |
CMS files one row per role, so the 6 rows in the source record cover these 4 parties — each is shown once here with every role it holds. Nothing is omitted.
1 organizational owner listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.
What families pay in NV
This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Nevada Medicaid page.
Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.
Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 295024. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2026-04-23, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →
Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →
Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.