New Carlton Rehab and Nursing Center, LLC

Location & what’s nearby

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Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

41.9% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — which CMS reads as no different from the national rate. This is CMS’s risk-adjusted rate over 25 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.

Met the expected recovery: 83.6% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 55 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.

Therapy staffing: this home’s payroll records show 0.38 therapist hours per resident per day in 2026Q1 — more than 64% of the 13,892 homes that report any therapy hours at all.

Weekend therapy: weekend therapy hours are 16% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

Staffing

How full it usually is: this home is certified for 148 beds and averages 138.2 residents a day — about 93% occupied, or roughly 10 beds typically open. It runs fairly full. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.10 hrs/resident/day is below the 3.48-hour benchmark and RN staffing of 0.59 is at or above the 0.55-hour RN benchmark and nurse-aide staffing of 1.90 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 2.81 hrs/resident/day on weekends vs 3.21 on weekdays — 13% thinner on weekends. RN hours go from 0.64 to 0.47 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

This home’s total nursing-staff turnover of 22% is below the national median of 45%. 1 administrator has left in the past year.

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

Deficiencies are more than at the previous inspection — worsening. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

This trend is not current. The most recent of these two inspections was over 2 years ago; the arrow describes what inspectors found then, not what the home is like now.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

16 citations, most serious first. The 10 most serious are shown; the remaining 6 are one tap away and print in full.

• Potential for harm · E2024-07-16 · tag F0584 — failed to keep a safe, clean, comfortable home — pattern
  Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
  What the surveyor found here — an excerpt from the official record, may be distressing

  NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review, and interviews conducted during the Recertification Survey from 07/09/2024 to 07/16/2024, the facility did not ensure that residents' right to a clean, comfortable, and homelike environment was maintained. This was evident for 1 (4th floor) of 4 resident units. Specifically, 1.) multiple rooms on the 4th floor were observed with mismatched paint on the floor, 2.) the shared bathroom, opposite room [ROOM NUMBER], had broken and missing tiles under the sink, and dusty walls and fans, 3.) the baseboard on the unit dining room was not attached to the wall, 4.) the dry wall in multiple rooms were cracked and some with missing paint, and 5.) a hole was observed on the dry wall stuffed with a copper colored steel wool. The findings are: The undated policy titled Cleaning A Resident Room and Cleaning Resident and Public Bathrooms documented that the purpose of the policy was to provide daily housekeeping employees with a complete outline of the equipment and supplies necessary to…

  This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

  Resident Rights Deficiencies · Deficient, Provider has date of correction
• Potential for harm · Ecited before2024-07-16 · tag F0812 — failed to store, cook, and serve food safely — pattern
  Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
  What the surveyor found here — an excerpt from the official record, may be distressing

  Based on observations, record review, and interviews conducted during the Recertification Survey from 07/09/2024 to 07/16/2024, the facility did not ensure that food was stored in accordance with professional standards for food service safety. This was evident during the kitchen task. Specifically, there were multiple expired food items in the kitchen dry storage room. The findings are: The undated facility policy titled Food Storage documented sufficient storage facilities are provided to keep foods safe, wholesome, and appetizing. All stock must be rotated with each new order received. Rotating stock is essential to ensure the freshness and highest quality of all foods. Old stock is always used first, First in - First out method. An initial tour of the kitchen was conducted on 07/09/2024 from 9:48 AM to 10:33 AM with the Director of Food Services and Dietary Aide #1. The following were observed: 4 boxes of 24 count 8 ounces wild berry oral supplement with a use by date of 06/20/2024; 1 box of 48 count 5 ounces chocolate pudding with an expiration date of 03/26/2024; 1 box of 24…

  This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

  Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
• Potential for harm · E2024-07-16 · tag F0814 — failed to dispose of garbage properly — pattern
  Dispose of garbage and refuse properly.
  What the surveyor found here — an excerpt from the official record, may be distressing

  Based on observation, record review, and interviews conducted during the Recertification Survey from 07/09/2024 to 07/16/2024, the facility did not ensure that the garbage storage area were maintained in a sanitary condition. This was evident during the Kitchen and Environmental observation. Specifically, garbage was not properly contained outside of the facility. The garbage dumpster and trash bins were not covered to prevent the harborage and feeding of pests. The findings are: The facility policy and procedure titled Garbage Removal with a revision date of 02/2024 documented that all garbage and rubbish containing food wastes shall be kept in containers. All garbage and rubbish containers shall be provided with fitting lids or covers and must be kept covered when stored or not in continuous use. Housekeeping personnel will empty garbage and rubbish containers taking care not to contaminate food, equipment, utensils or food preparation areas while cleaning. Garbage and rubbish containing food wastes will be stored in a manner that is inaccessible to vermin. Outside dumpsters…

  This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

  Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
• Potential for harm · E2024-07-16 · tag F0921 — failed to keep a safe, functional, sanitary building — pattern
  Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
  What the surveyor found here — an excerpt from the official record, may be distressing

  Based on observation, interviews, and record review conducted during the Recertification Survey from 07/09/2024 to 07/16/2024, the facility did not ensure a safe functional environment for the staff. This was evident during the kitchen observation. Specifically, accumulation of dusts were observed on different parts of the kitchen, floor tiles were observed with cracks, and the dry wall in the dry storage room had cracks and holes. The findings are: The facility policy titled Pest Control with a revision date of 01/2022 documented that interior walls are free of cracks and repaired as needed by facility management. During an observation on 07/09/2024 from 9:50 AM to 10:09 AM and on 07/12/2024 at 10:26 AM, the kitchen ceiling pipes, and the back of the 2-tier oven were noted with brown colored dust. The floor fan that was in between the 3-compartment sink and the hand washing sink had dust accumulation with visible strands of dust attached to it. During an observation on 07/10/2024 from 10:28 AM to 10:50 AM, dust accumulation was noted on the kitchen walls, the 2 tier oven, the light…

  This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

  Environmental Deficiencies · Deficient, Provider has date of correction
• Potential for harm · E2024-07-16 · tag F0925 — failed to control pests — pattern
  Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
  What the surveyor found here — an excerpt from the official record, may be distressing

  Based on observation, record review and staff interview conducted during the Recertification Survey from 07/09/2024 to 07/16/2024, the facility did not maintain an effective pest control program so that the facility is free of pests and rodents. This was evident during the environmental observation. Specifically, 1.) vermin droppings were noted on the boxes and top of cans in the kitchen dry storage room, 2.) a cockroach was observed crawling in a resident's room and on the metal frame of the overhead grease trap hood over the cooking stove in the kitchen, 3.) flies were observed in the kitchen and on the 2nd floor unit hallway. The findings include but are not limited to: The facility policy titled Pest Control with a revision date of 02/2022 documented that the purpose of the policy is to prevent and control the entrance of pests and eradicate infestations at the facility. During an observation on 07/09/2024 at 10:13 AM in the kitchen dry storage room, vermin droppings were noted in an open box containing 12 cans of evaporated milk. During an observation on 07/10/2024 at 10:50 AM,…

  This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

  Environmental Deficiencies · Deficient, Provider has date of correction
• Potential for harm · D2024-07-16 · tag F0610 — failed to investigate and act on abuse reports — isolated
  Respond appropriately to all alleged violations.
  What the surveyor found here — an excerpt from the official record, may be distressing

  NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interviews conducted during the Recertification and Complaint Survey (NY00338835) from 07/09/2024 to 07/16/2024, the facility failed to ensure that all alleged violations involving abuse were thoroughly investigated. This was evident in 1 (Resident #121) of 25 total sampled residents. Specifically, on 04/07/2024, Registered Nurse #3 received a report that Resident #121 alleged that Certified Nursing Assistant #6 roughed them up in the bathroom. Registered Nurse #3 did not initiate an investigation and did not put measures in place to ensure that further potential abuse does not occur. The investigation was initiated by the Director of Nursing on 04/08/2024. Additionally, there was no documented evidence that Resident #121 was immediately assessed to identify any potential injury as a result of the allegation. The findings are: The facility policy titled Abuse Prevention with a revised date of 02/2024 documented that all alleged or suspected incidents of abuse will be thoroughly…

  This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

  Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
• Potential for harm · D2024-07-16 · tag F0609 — failed to report abuse allegations — isolated
  Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
  What the surveyor found here — an excerpt from the official record, may be distressing

  NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interviews conducted during the Recertification and Complaint Survey (NY00338835) from 07/09/2024 to 07/16/2024, the facility failed to ensure that all alleged violations involving abuse were reported immediately, but not later than 2 hours after the allegation was made to the State Survey Agency in accordance with State law through established procedures. This was evident in 1 (Resident #121) of 25 total sampled residents. Specifically, on 04/07/2024, the facility received a report that Resident #121 alleged that Certified Nursing Assistant #6 roughed them up in the bathroom. The facility did not report the allegation to the New York State Department of Health. The findings are: The facility policy titled Abuse Prevention with a revised date of 02/2024 documented that any case in which abuse, neglect, mistreatment, or misappropriation of residents' property, or exploitation has been identified via an investigation, or when a conclusion cannot be drawn, will be reported promptly to the…

  This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

  Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
• Potential for harm · Dcited before2022-10-06 · tag F0641 — isolated
  Ensure each resident receives an accurate assessment.
  What the surveyor found here — an excerpt from the official record, may be distressing

  NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, and interview during the recertification survey, the facility did not ensure that the Minimum Data Set 3.0 (MDS) assessment accurately reflected a resident's status. This was evident for 3 of 28 investigated sampled residents (Resident #101, Resident #116 and Resident #122). Specifically, (1). the MDS for Resident #122 did not accurately reflect the resident's behavior of refusing medication, and the antipsychotic medication review was not completed even though the resident received antipsychotic medication daily. (2) The MDS assessment for Resident #101 did not accurately reflect the resident's level of assistance required for feeding and toileting. (3)The MDS assessment for Resident #116 did not reflect the resident was recieving dialysis. The findings are: The facility policy titled Minimum Data Set (MDS) Completion Policy and Procedure last revised 07/2022 documented the purpose to identify each resident's needs, problems and strengths in order to establish a course of action through…

  This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

  Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
• Potential for harm · Fcited before2019-11-21 · tag F0812 — failed to store, cook, and serve food safely — widespread
  Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
  What the surveyor found here — an excerpt from the official record, may be distressing

  Based on observation and interview, during the Recertification survey, the facility did not ensure that food was stored, prepared, distributed, and served in accordance with professional standards for food service safety to prevent foodborne illness. Specifically 1) food items were observed unlabeled and undated in a cook prep fridge and meat freezer, 2) employee lunch food items were observed in the cook prep fridge, 3) food items were observed with freezer burn and falling out of packaging in the freezer, and 4) food boxes were observed crushed, opened, and water marked in the freezer. This was observed during the Kitchen Observation Facility Task. The findings are: The facility policy titled Food Storage and Handling dated 2/2018 documented foods shall be received and stored in a manner that complies with safe food handling practices. Food service, or other designated staff, will maintain clean food storage areas at all times. All foods stored in the refrigerator will be covered, labeled, and dated. The freezer must keep foods frozen solid. Wrappers of frozen foods must stay…

  This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

  Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
• Potential for harm · E2019-11-21 · tag F0880 — failed to prevent and control infections — pattern
  Provide and implement an infection prevention and control program.
  What the surveyor found here — an excerpt from the official record, may be distressing

  NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record review and staff interviews during the recertification survey, the facility did not ensure that infection control practices and procedures were maintained. Specifically, an oxygen tubing was observed touching the floor on several occasions and the infection control policy and procedures were not reviewed annually. This was evident for 1 of 28 residents reviewed in the investigation sample (Resident # 79). The finding is: 1) Resident # 79 was admitted on [DATE] with diagnoses which includes heart failure, dementia, seizure disorder, schizophrenia, PTSD and acute respiratory distress. The Minimum Data Set 3.0 (MDS) assessment dated [DATE] documented the resident cognition is severely impaired and required extensive assistance with all Activities of Daily Living (ADLs). On 11/17/19 at 10:25 AM, on 11/18/19 at 10:10 AM, on 11/19/19 at 10:53 AM and on 11/20/19 at 10:26 AM, the resident's oxygen tubing was observed touching the floor. On 11/20/19 03:31 PM, the Certified Nursing Assistant…

  This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

  Infection Control Deficiencies · Deficient, Provider has date of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Fines & penalties

No federal fines in the current CMS record.

Who owns this facility

CMS files one row per role, so the 10 rows in the source record cover these 6 parties — each is shown once here with every role it holds. Nothing is omitted.

Follow the money — this home’s finances

Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.

About 83% of this home’s resident-days are paid by Medicaid, which reimburses well below the cost of care in most states. Heavily Medicaid-dependent homes run on thinner budgets — a context worth holding next to the staffing and inspection record, not a fault in itself. This home reported $5.0M paid to related parties — landlords or management companies under common ownership — equal to about 22% of its total expenses. Money routed to affiliated companies can leave a home’s own books looking lean while owners still profit; it is the mechanism regulators watch most closely in private-equity and REIT deals. A reported operating loss is common in this industry and is not by itself a sign of trouble — but paired with large related-party payments it can mean profit is being taken elsewhere in the ownership structure.

Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.

Cost & finances

Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.

What families pay in NY