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Katherine Luther Residential Hlth Care & Rehab

110 Utica Road, Clinton, NY 13323 · Non profit - Church related · 280 certified beds · (315) 853-5515 Medicare & Medicaid certified

Need help choosing, fast? Free, unbiased: Eldercare Locator 1-800-677-1116
Abuse/neglect citation on record (F0600) — cited Jun 2026Behavioral-health or dementia-care citations — no harm found (F0744, F0758)1 immediate-jeopardy citation$80,558 in federal fines
Insights

This home has serious findings on its record. Read them closely before you consider it.

In its favor
  • lower-than-typical staff turnover (35% vs 45% nationally) — better care continuity
Worth asking about
  • it has an abuse, neglect, or exploitation citation (F0600), cited Jun 2026
  • it has a citation for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0609) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
  • inspectors cited 1 immediate-jeopardy problem — the most serious level
  • a high number of inspection citations overall (35) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
  • the CMS record shows $80,558 in federal fines (most recent 2025-05-09)
  • its payroll- and facility-reported staffing and quality-measure scores sit well above its independent inspection score
  • its independent health-inspection rating is low (1/5)
  • its last standard health inspection was over 2 years ago — the star rating may not reflect current conditions

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

1/5
CMS overall
1 of 5
Health inspectionSurveyor-assigned, ranked within your stateInspector-verified 1 of 5
StaffingFrom payroll records (PBJ) 3 of 5
Quality measuresSelf-reported by the facility 4 of 5

Worth a closer look. This home's staffing and quality-measure ratings run 3 stars above its independent health-inspection score. The inspection is done by state surveyors; the quality-measure score leans on data the facility reports about itself, and staffing on its payroll (PBJ) submissions — so a gap this large is worth reading the inspection record for.

Location & what’s nearby

Hospital
1/5 CMS · Emergency dept. usually open 24/7 · ER 24/7
Urgent care / clinic
34 Chenango Ave · (315) 853-5550 · Call to confirm hours
Pharmacy
12 Franklin Ave · (315) 853-3980 · Call to confirm hours
Grocery
3 Fountain St · (315) 381-3025 · Call to confirm hours
Park
No 6 Park Row, 6 W Park Row · Typically dawn to dusk
Place of worship

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measures 4 of 5
Long-stay residentspeople who live here 3 of 5
Short-stay residentsrehab / post-hospital 5 of 5

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Trend — is this home getting better or worse?

Over 2025-02 to 2026-06, this home’s CMS overall rating held steady at 1 stars. From monthly CMS archive snapshots.

Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.

Overall rating1★
Inspection scorelower = better
See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents whose need for help with daily activities increased24.2%14.1%15.4%worse
Long-stay residents who lose too much weight3.4%5.8%5.4%better
Long-stay residents with a catheter left in their bladder0.0%0.5%0.9%better
Long-stay residents with a urinary tract infection1.8%1.3%2.0%typical
Long-stay residents with depressive symptoms2.7%19.5%6.5%better than state — see note marked double-dagger below the table
Long-stay residents who were physically restrained0.0%0.2%0.1%better
Long-stay residents with falls causing major injury5.6%3.1%3.3%worse
Long-stay residents whose ability to walk worsened20.9%12.5%16.1%worse
Long-stay residents on antianxiety or hypnotic medication17.4%13.2%18.9%typical
Long-stay residents given the seasonal flu vaccine99.0%95.3%95.3%typical
Long-stay residents with pressure ulcers1.8%6.5%4.7%better
Long-stay residents with worsening bladder/bowel control27.4%19.5%21.2%worse
Long-stay residents who got an antipsychotic medication — see the note below the table11.4%13.7%17.1%better
Short-stay residents who newly got an antipsychotic medication0.0%1.2%1.4%better
Short-stay residents given the seasonal flu vaccine70.0%78.8%79.4%worse
Short-stay residents rehospitalized after admission17.1%20.6%22.6%better
Short-stay residents with an outpatient ER visit17.2%9.6%12.0%worse
Long-stay hospitalizations per 1,000 resident days1.711.701.67typical
Long-stay outpatient ER visits per 1,000 resident days1.961.361.80typical

On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.

§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

51.1% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — which CMS reads as no different from the national rate. This is CMS’s risk-adjusted rate over 166 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.

51.1%U.S. median 51.5%
Got home and stayed home
11.5%U.S. median 10.7%
Went back to hospital
69.7%U.S. median 56.6%
Met the expected recovery
0.48U.S. median 0.31
Therapy hours / resident / day
0.22hours / resident / day
Physical therapy
0.26hours / resident / day
Occupational therapy

Met the expected recovery: 69.7% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 76 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.

Therapy staffing: this home’s payroll records show 0.48 therapist hours per resident per day in 2026Q1 — more than 79% of the 13,892 homes that report any therapy hours at all.

Weekend therapy: weekend therapy hours are 4% of this home’s weekday level — it runs therapy on weekdays, with essentially none at the weekend. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

See every short-stay measure CMS publishes for this home
MeasureThis homeU.S. medianPeriod coveredCMS’s call
Got home and stayed homeRate of successful return to home or community from a SNF51.1%CMS range 44.1–59.051.5%Oct 2022–Sep 2024no different from U.S.
Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF11.5%CMS range 8.5–15.110.7%Oct 2022–Sep 2024no different from U.S.
Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge69.7%56.6%Oct 2024–Sep 2025CMS makes no comparison for this measure
Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge59.2%52.8%Oct 2024–Sep 2025CMS makes no comparison for this measure
Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge72.4%50.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified99.0%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting98.0%100.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge90.9%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay0.0%0.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened2.0%1.9%Oct 2024–Sep 2025CMS makes no comparison for this measure
Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization6.0%CMS range 3.1–11.27.1%Oct 2023–Sep 2024no different from U.S.
Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs1.031.02Oct 2022–Sep 2024CMS makes no comparison for this measure

From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.

Staffing

0.58
RN hours/ resident / day
0.92
LPN hours/ resident / day
1.99
Aide hours/ resident / day
3.49
Total nurse hours/ resident / day
0.34
RN hoursweekends
34.9%
Total nursing turnover
28.6%
RN turnover

How full it usually is: this home is certified for 280 beds and averages 150.9 residents a day — about 54% occupied, or roughly 129 beds typically open. It often has substantial empty capacity — worth asking why, since low census can reflect either a new or shrinking home or one families are avoiding. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.49 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 0.58 is at or above the 0.55-hour RN benchmark and nurse-aide staffing of 1.99 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 2.94 hrs/resident/day on weekends vs 3.71 on weekdays — 21% thinner on weekends — a notable drop. RN hours go from 0.68 to 0.34 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

This home’s total nursing-staff turnover of 35% is below the national median of 45%. 1 administrator has left in the past year.

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

10
deficiencies at the latest standard inspection (2024-08-07)
7
at the previous standard inspection (2022-04-19)

Deficiencies are more than at the previous inspection — worsening. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

This trend is not current. The most recent of these two inspections was over 2 years ago; the arrow describes what inspectors found then, not what the home is like now.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

35 citations, most serious first. The 15 most serious are shown; the remaining 20 are one tap away and print in full.

  • Immediate jeopardy · Jcited before2024-05-24 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and interview during the abbreviated and extended survey (NY00323717), the facility failed to ensure residents received treatment and care in accordance with professional standards of practice for 2 of 6 residents reviewed (Resident #2 and #7. Specifically, Resident #2 had a fall with a hematoma (pooling of blood under the skin) to the back of their head and neurological checks were not completed. When the resident had a change in condition (lethargy, sluggish eye movement, slow to speak, and vomiting), a medical provider was not notified in a timely manner (approximately 2 hours after symptoms began). Additionally, a delay in transport to the hospital occurred when the facility was not able to reach Emergency Medical Services. Subsequently, the resident was sent to the hospital 3.25 hours after their change in condition was identified, diagnosed with a severe brain hemorrhage (bleed) and expired the next day. Resident #7 had a fall with a hematoma to the back of their head and was sent to the emergency room for evaluation. When Resident #7 returned to the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Actual harm · Gdisputed · IDR2026-06-26 · tag F0600 — failed to protect residents from abuse and neglect — isolated
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and interviews, the facility failed to ensure residents were free from abuse and neglect for one of one resident (Resident #167) reviewed. Specifically, Resident #167 required assistance of two for transfers using a mechanical lift and on 05/19/2025, Certified Nurse Aide #21 used a stand pivot transfer without assistance resulting in a fractured right arm. This resulted in actual harm to Resident #167 that was not Immediate Jeopardy. Findings include: The facility policy Abuse, Neglect, Mistreatment and Misappropriation of Resident Property, last reviewed 01/15/2024, documented that each resident would be free from abuse or neglect and would not be tolerated. The facility policy Interdisciplinary Care Plans, last reviewed 04/20/2026, documented the facility would develop and implement individualized care plans for each resident to meet the resident's needs.The facility policy Assistive Devices and Equipment, last reviewed 04/26/2026, documented staff were to be trained and use care planned devices for resident mobility and safety.Resident #167 had diagnoses of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has plan of correction
  • Actual harm · Gcited before2025-05-09 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and interviews during the abbreviated survey (NY00379334), the facility failed to ensure residents received treatment and care according to professional standards of practice, the comprehensive person-centered care plan, and the resident's choices for one (1) of three (3) residents (Resident #1) reviewed. Specifically, Resident #1 developed abdominal distention with pain, had one bowel movement in 6 days, was provided bowel medications without a physician order, and was not assessed by a qualified professional in a timely manner. Subsequently, Resident #1 was hospitalized for a bowel obstruction requiring emergency surgery. This resulted in actual harm to Resident #1 that was not Immediate Jeopardy. Findings include: The facility policy, Bowel Management Protocol, reviewed 3/21/2021, documented certified nurse aides documented bowel movements into the electronic medical record. The licensed nurse monitored the electronic medical record dashboard for alerts of residents with no bowel movements in 72 hours and would initiate the bowel protocol. If no bowel…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Actual harm · Gcited before2019-10-25 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolated
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review and interview during the recertification survey the facility did not ensure residents with pressure ulcers received necessary treatment and services, consistent with professional standards of practice, to promote healing, prevent infection and prevent new ulcers from developing for 1 of 4 residents (Resident # 158) reviewed for pressure ulcers. Specifically, Resident #158 developed a pressure ulcer that was not treated timely and there was no evidence pressure relief interventions were implemented to promote healing. Subsequently the pressure ulcer worsened, and the resident required surgical intervention to promote healing. This resulted in actual harm to Resident #158 that was not immediate jeopardy. Findings include: The facility's Pressure Injury Management Policy reviewed 6/11/19 documented a head to toe skin assessment and Braden Scale Risk for Pressure Ulcer would be completed by a registered nurse (RN) within 8 hours of admission, any resident admitted to the sub-acute…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Actual harm · Gcited before2019-10-25 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview during the recertification and abbreviated surveys (NY00232603) the facility did not ensure the resident environment remained as free of accident hazards as possible and that each resident received adequate supervision to prevent accidents for 1 of 5 residents (Residents #227) reviewed for accidents hazards. Specifically, Resident #227 sustained second degree burns (partial-thickness) from an electric fireplace (portable space heater) located in the main lobby. (See Life Safety Code recertification survey K781 Portable Space heaters.) This resulted in actual harm to Resident #227 that was not immediate jeopardy. Findings include: The 8/30/19 Electrical Safety for Residents policy documented residents will be protected from injury associated with the use of electrical devices, including electrocution, burns and fire. Portable space heaters are not permitted in resident areas. Resident #227 was admitted to the facility on [DATE] and had diagnoses including diabetes with…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-06-26 · tag F0584 — failed to keep a safe, clean, comfortable home — isolated
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations and interviews (iQIES #2730965), the facility failed to ensure a safe, clean, comfortable, and homelike environment for one of five units (Maple unit) reviewed. Specifically, the Maple Unit dining room ceiling leaked. Findings include:The facility policy Maintenance and Repairs, last reviewed 05/15/2025, documented the facility ensured all units were free of all hazards and maintained in good repair. Regular audits of the building were conducted and assured the building was in optimal condition and supported a safe and well-maintained environment.The following observations were made of the Maple unit dining room:-On 06/22/2026 at 12:17 PM, there was a ceiling tile above a table that seated eight residents and 75% of the tile was stained brown. At 4:18 PM, it was raining outside, and the stained ceiling tile was dripping. There was no receptacle to collect the drainage and no wet floor sign. There was an approximately 2 feet by 2 feet puddle on the floor. There was one resident watching television in the dining room.-On 06/23/2026 at 8:29 AM, the stained ceiling…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has plan of correction
  • Potential for harm · E2024-08-07 · tag F0558 — failed to accommodate residents' needs and preferences — pattern
    Reasonably accommodate the needs and preferences of each resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review during the recertification survey conducted 8/1/2024-8/7/2024, the facility did not ensure the right to reside and receive services with reasonable accommodation of resident needs and preferences for 10 of 10 residents (Residents #2, #18, #53, #58, #59, #66, #67, #101, and #312) reviewed. Specifically, Residents #2, #18, #53, #58, #59, #66, #67, #101, and #312 were previously assessed for appropriate siderail use to improve functional independence and bed mobility, and their siderails were subsequently removed without explanation or replacement of an alternative positioning device. Findings included: The facility policy, Use of Side Rails, originally dated 4/10/2028 and reviewed 7/29/2024 documented the facility was siderail free. All admissions into the facility would be evaluated by the rehabilitation therapy department to assess their ability for mobility and transfer. Upon the results of the therapy evaluation, alternative methods of mobility and transfer would be put into place should the assessment determine the resident…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-08-07 · tag F0584 — failed to keep a safe, clean, comfortable home — pattern
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, observation, and interview during the recertification and abbreviated (NY00345143) surveys conducted 8/1/2024-8/7/2024, the facility did not ensure residents had a safe, clean, comfortable, and homelike environment for 3 of 3 resident units ([NAME], [NAME], and [NAME]) reviewed. Specifically, water temperatures were greater than 120 degrees Fahrenheit in shower rooms and resident bathrooms on [NAME] and [NAME] Units; The bathroom floor in room [ROOM NUMBER] on the [NAME] Unit was in disrepair and stained with a brown substance at the base of the toilet; resident wheelchairs on [NAME] and [NAME] Units were unclean; and the mechanical lifts on [NAME] and [NAME] Units were unclean with debris on the footplates. Findings include: The facility admission Agreement documented the facility strived to provide an environment that was safe, clean, comfortable, and welcoming to its residents, families, and friends. The facility policy, Water Temperatures, dated 2/23/2022 documented water temperatures…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-08-07 · tag F0812 — failed to store, cook, and serve food safely — pattern
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review during the recertification survey conducted 8/1/2024 - 8/7/2024, the facility did not ensure food was stored, prepared, distributed, and served in accordance with professional standards for food service safety in the main kitchen and in 3 of 3 nursing unit kitchenettes ([NAME], [NAME], and [NAME] Units) reviewed. Specifically, the main kitchen walk-in cooler and walk-in freezer floor were unclean and soiled with food debris; the dishwasher in the main kitchen was not working properly; the refrigerator in the [NAME] Unit kitchenette had a broken temperature gauge and was not at an appropriate temperature; the refrigerator/freezer in the [NAME] Unit pantry was unclean with food spills; and the [NAME] Unit microwave was unclean with food debris, and the sink was leaking into the cabinet below. Findings include: The facility policy, Cleanliness and Sanitation, dated 3/18/2024 documented high standards of cleanliness and sanitation would be maintained to achieve a…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-08-07 · tag F0880 — failed to prevent and control infections — pattern
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, record review, and interview during the recertification survey conducted 8/1/2024-8/7/2024, the facility did not establish and maintain an infection prevention and control program designed to provide a safe, sanitary, and comfortable environment and to help prevent the development and transmission of communicable diseases and infections for 2 of 2 residents (Residents #14 and #312) reviewed and for 2 of 2 staff (Licensed Practical Nurses #1 and #2) observed. Specifically, Resident #312's and #14's urinary catheter drainage tubing was laying directly on the floor; Licensed Practical Nurse #2 provided wound care without performing appropriate hand hygiene or taking precautions to prevent contamination of the wound and clean supplies; and Licensed Practical Nurse #1 did not practice appropriate glove usage or hand hygiene during multiple resident care tasks. Findings include: The facility policy, Dressings-Dry/Clean, revised 11/21/2022 documented scissors would be disinfected; gloves would be changed, and hands would be washed after removing soiled dressings; and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-08-07 · tag F0626 — isolated
    Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview during the recertification and abbreviated (NY00348869) surveys conducted 8/1/2024-8/7/2024, the facility did not permit a resident to return to the facility after they were hospitalized for 1 of 1 resident (Resident # 360) reviewed. Specifically, Resident #360 was sent to the hospital for evaluation for behaviors, was medically cleared by the hospital to return to the facility, was transported back to the facility, and was refused return to the facility. Findings include: The facility's undated admission Agreement documented a resident may have a medical illness or other matter that required them to be away from the facility for some period. All nursing home residents had the option to have their bed kept available for their return. The facility policy, Resident Transfer and Discharge, effective 2/22/2029, documented emergency transfers to an acute care facility were considered a facility-initiated transfer, not a discharge. The resident must be permitted to return to the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-08-07 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, record review, and interviews during the recertification survey conducted 8/1/2024-8/7/2024, the facility did not ensure residents received treatment and care in accordance with professional standards of practice, the comprehensive person-centered care plan, and the residents' choices for 3 of 5 residents (Residents #48, #57, and #88) reviewed. Specifically, Resident #48 did not receive a lid for their hot beverage cups as care planned and did not have their palm guard (contracture management device) applied as care planned; Resident #57 did not have their palm guards applied as care planned; and Resident #88 did not have their elastic tubular compression bandage (Tubigrip) applied as ordered. Findings include: The facility policy, Orthotic Devices, revised 8/1/2023, documented the purpose of orthotic devices was to maintain joint range of motion and elasticity and provide proper body alignment. The rehabilitation department would provide orthotic devices for residents who could benefit from their use. Nursing staff would be instructed in the proper position…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-08-07 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolated
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review, and interview during the recertification survey conducted 8/1/2024-8/7/2024 the facility did not ensure residents with pressure ulcers or at risk for pressure ulcers received the necessary treatment and services, consistent with professional standards of practice, to promote wound healing, prevent infection, and prevent new ulcers from developing for 2 of 4 residents (Residents #14 and #312) reviewed. Specifically, Residents #27 and #312 had specialty air mattresses (mattresses that provides air flow to relieve pressure) that did not have individualized settings and were not monitored to ensure appropriate settings were used. Findings include: The facility policy, Prevention of Pressure Ulcers/Injuries, dated 5/24/2024, documented the purpose was to provide information regarding identification of pressure ulcer/injury risk factors and interventions for specific risk factors. Appropriate support surfaces were selected based on the resident's mobility, continence, skin moisture…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-08-07 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review, and interview during the recertification survey conducted 8/1/2024-8/7/2024 the facility did not ensure each resident received adequate supervision and the environment remained as free of accident hazards as possible for 2 of 5 residents (Residents #44 and #106) reviewed. Specifically, Resident #44's bed was not maintained in the low position as care planned; and Resident #106's meal was reheated in a microwave by nursing staff and the temperature was not checked prior to serving the meal to the resident. Findings include: The facility policy, Managing Falls and Fall Documentation, last reviewed 5/22/2024 documented team members would seek to identify and document resident risk factors and identify interventions related to the resident specific risks and causes to try to prevent the resident from falling and try to minimize complications from falls. The facility policy, Food Safety, last reviewed 3/18/2024 documented accurate food thermometers were available and used by all…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-08-07 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolated
    Provide safe and appropriate respiratory care for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, record review, and interview during the recertification survey conducted 8/1/2024-8/7/2024, the facility did not ensure residents who needed respiratory care were provided such care, consistent with professional standards of practice for 1 of 1 resident (Resident #88) reviewed. Specifically, Resident #88 received oxygen at a higher flow rate than the physician ordered. Findings include: The facility policy, Oxygen Concentrator Initiation/ Discontinuation, reviewed 12/15/2020 documented the licensed nurse was responsible to ensure the physician orders for the resident were checked. The flow rate was charted in the resident record every shift. Resident #88 had diagnoses including chronic obstructive pulmonary disease (lung disease), pleural effusion (fluid buildup between the lung and the chest wall) and need for assistance with personal care. The 6/25/2023 Minimum Data Set assessment documented the resident was cognitively intact, had shortness of breath, and required oxygen therapy. The comprehensive care plan initiated 4/15/2024 and revised 6/14/2024…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
Show the remaining 20 citations
  • Potential for harm · D2024-08-07 · tag F0804 — failed to serve food at safe, palatable temperature — isolated
    Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, observation, and interview during the recertification survey conducted 8/1/2024-8/7/2024, the facility did not ensure each resident received and the facility provided food and drink that was palatable, attractive, and at a safe and appetizing temperature for 2 of 2 meals (lunch meal on [NAME] and [NAME] Units on 8/5/2024) reviewed. Specifically, food was not served at palatable and appetizing temperatures for the lunch meals on [NAME] and [NAME] Units on 8/5/2024. Findings include: The facility policy, Resident Meal Service, dated 10/25/2022 documented each resident was provided with an appealing, tasteful, nutritious meal served in a timely manner and in a pleasant environment. The facility policy, Food Safety, originally dated 1/21/2016 and reviewed 3/18/2024 documented all Temperature Controlled for Safety foods must meet the following temperature requirements during storage, preparation, display, service, and transportation: Hot foods, hold foods at 135 degrees Fahrenheit; cold foods…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-05-24 · tag F0726 — failed to have competent, trained nursing staff — pattern
    Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview during the abbreviated survey (NY00323717), the facility did not ensure licensed nurses had the appropriate competencies and skill sets to provide nursing and related services to assure residents attained or maintained the highest practicable physical well-being for 2 of 6 residents reviewed (Resident #2 and 7). Specifically, Resident #7 had a fall with a hematoma (pooling of blood under the skin) to the back of their head and was sent to the emergency room for evaluation. When the resident returned approximately 4 hours later, neurological checks did not resume per facility protocol. Resident #2 had a fall with a hematoma to the back of their head and neurological checks were not completed per the facility process. When the resident had a change in condition (lethargy, sluggish eye movement, slow to speak and vomiting), a medical provider was not notified in a timely manner (approximately 2 hours after symptoms began). A delay in transport to the hospital also occurred when…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2022-04-19 · tag F0584 — failed to keep a safe, clean, comfortable home — pattern
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review during the recertification survey conducted 4/13/22-4/18/22, the facility failed to ensure residents had the right to a safe, clean, comfortable, and homelike environment for 3 of 4 nursing units ([NAME], [NAME], and [NAME]) reviewed. Specifically, ceilings and floors were not maintained for the [NAME] unit, and walls and floors were not maintained for the [NAME] and [NAME] units. Findings include: The facility policy Preventative Maintenance reviewed 10/29/19 documents all preventative maintenance is planned for the calendar year and printed from the work order system. The frequency of preventative maintenance ranges from daily to annually depending on the need. The facility Environmental Services Department Duty List, dated 4/13/22, documented there was a section on the form where staff could document a work order. Ceilings During observations on 4/13/22, between 10:30 AM and 11:03 AM, the [NAME] unit ceiling grid near the soiled utility room had two, 2-foot x…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2022-04-19 · tag F0880 — failed to prevent and control infections — pattern
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review during the recertification survey conducted 4/13/22-4/19/22, the facility failed to establish and maintain an infection prevention and control program designed to provide a safe, sanitary and comfortable environment and to help prevent the development and transmission of communicable diseases and infections, including COVID-19, for 1 of 12 residents (Resident #67) and for 3 staff (maintenance worker #25, licensed practical nurse [LPN] #10, and LPN #12). Specifically; - Resident #67 was exposed to influenza and was not placed on transmission-based precautions; - Maintenance worker #25 did not wear appropriate personal protective equipment (PPE) on a unit with COVID-19 positive residents; - LPN #10 did not wear PPE appropriately on a unit with contact precautions; - LPNs #10 and 12 did not properly disinfect a glucometer (device used to measure blood glucose using a drop of blood) and did not use barriers between the glucometer and the surface on which it was…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2022-04-19 · tag F0550 — failed to protect resident dignity and rights — isolated
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review during the recertification survey conducted 4/13/22-4/19/22, the facility failed to ensure each resident had the right to a dignified existence for 3 of 3 residents (Residents #25, 41, and 87) reviewed. Specifically, Residents #41 and 87 were observed in the dining room during meals waiting to be assisted while other residents were eating their meals. Residents #25's tube feeding pump was unclean. Findings include: The facility policy Nutrition Services revised 12/2017 documents all residents will be offered nutritionally adequate diets and receive supportive nutritional care, as needed. Meals will be modified as needed to maintain quality of life and respect resident rights. The staff is adequately trained and educated in food preparation and service. 1) Resident #41 had diagnoses including Alzheimer's disease, adult failure to thrive, and major depression. The 2/1/22 Minimum Data Set (MDS) assessment documented the resident had severely impaired cognition and required limited assistance of one for eating. Resident #87 had…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-04-19 · tag F0609 — failed to report abuse allegations — isolated
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview during the recertification survey conducted 4/13/22-4/19/22, the facility failed to ensure that all allegations of abuse, neglect, exploitation, or mistreatment were reported to the New York State Department of Health (NYS DOH) for 1 of 1 resident (Resident #30) reviewed. Specifically, Resident #30 was inappropriately touched by Resident #9 and the incident was not reported to the NYS DOH as required. Findings include: The 8/2016 NYS DOH incident reporting manual documented that sexual abuse can be resident to resident, staff to resident, family/visitor to resident. At least one of the following elements must be present for an incident to be reportable to the NYS DOH: - Non-consensual sexual intrusion or penetration; - Touching intimate body parts or the clothing covering intimate body parts; - Examination or treatment of the resident for other than [NAME] fide medical purposes; and - Observation or photographs of another person's intimate body parts. The facility policy…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2022-04-19 · tag F0677 — failed to help fully-dependent residents with daily care — isolated
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, record review and interview during the recertification and abbreviated (NY00272132) surveys conducted 4/13/22-4/19/22, the facility failed to ensure that residents who are unable to carry out activities of daily living (ADLs) received the necessary services to maintain good nutrition, grooming, and personal and oral hygiene for 3 of 10 residents (Residents #19, 41, and 87) reviewed. Specifically, Residents #19, 41 and 87 were not assisted with dressing for 2 days of survey. Findings include: The facility policy Supporting Activities of Daily Living (ADLs) dated 8/27/19 documents appropriate care and services will be provided to residents who are unable to carry out ADLs independently, with consent of resident and in accordance with plan of care, including appropriate support and assistance with hygiene (bathing, dressing, grooming, and oral care). 1) Resident #19 had diagnoses including mood affective disorder, major depressive disorder, and anxiety disorder. The 1/5/22 Minimum Data Set (MDS) assessment documented the resident had moderate cognitive impairment,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-04-19 · tag F0692 — failed to prevent malnutrition and dehydration — isolated
    Provide enough food/fluids to maintain a resident's health.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review during the recertification survey conducted 4/13/22- 4/19/22, the facility failed to ensure residents maintained acceptable parameters of nutritional status for 1 of 5 residents (Resident #114) reviewed. Specifically, Resident #114 had a significant weight loss with advance directive wishes for a trial period of a feeding tube and there was no documented evidence those wishes were honored or addressed following the significant weight loss. Additionally, the resident had multiple tooth extractions impacting their nutritional intake and they did not have denture molds done timely as recommended. Findings include: The facility policy Nutritional Assessment dated 12/15/2017 documents residents at high nutritional risk are documented on a minimum of every 7-30 days, and all residents are assessed and documented on in the designated electronic medical record a minimum of every 90 days; however, the frequency depends ultimately on the condition of the resident. The…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-04-19 · tag F0693 — failed to provide proper feeding-tube care — isolated
    Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, record review, and interview during the recertification survey conducted 4/13/22- 4/19/22, the facility failed to ensure a resident who was fed by enteral means received the appropriate treatment and services to prevent complications of enteral feedings for 1 of 1 resident (Resident #25) reviewed. Specifically, Resident #25 received nutrition and hydration via a gastrostomy tube (G-tube, a feeding tube) with continuous feedings. The resident's tube feeding was observed; - disconnected and pooling on the floor; - not running and empty; causing the resident to not receive the calculated amount of tube feeding to meet their nutritional needs. Additionally, there was no documented evidence the medical provider was informed timely of the lapses in tube feeding administration. Finding include: Resident #25 had diagnoses including anoxic (lack of oxygen) brain injury, dysphagia (difficulty swallowing), and severe protein-calorie malnutrition. The 1/24/22 Minimum Data Set (MDS) assessment documented the resident had moderately impaired cognition, required extensive…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2019-10-25 · tag F0584 — failed to keep a safe, clean, comfortable home — pattern
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation and interview during the recertification survey the facility did not ensure a clean and comfortable environment was maintained for 5 of 7 resident units (Applewood, [NAME], Mapleview, Valleycrest, and Willowway Units). Specifically, stained and unclean furniture, unclean floors, doors, and heating units, and resident equipment were observed on Applewood, [NAME], Mapleview, Valleycrest, and Willowway Units. Findings include: Applewood Unit The following was observed on the Applewood Unit: -on 10/22/19 at 12:15 PM and 12:28 PM; on 10/23/19 at 8:49 AM; and on 10/24/19 at 8:36 AM and 12:32 PM, a recliner in the common area was observed unclean with stains and dried food debris. On 10/23/19 and 10/24/19, there were pieces of incontinence brief on the recliner and on the floor by the recliner. -on 10/22/19 at 12:29 PM, the floor in the backside of the unit was unclean. -on 10/23/19 at 8:49 AM, the dining room floor had a buildup of dirt and debris by the brown cabinet and steam table. -on 10/23/19…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2019-10-25 · tag F0756 — failed to review each resident's drug regimen — pattern
    Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview during the recertification survey the facility did not maintain medical records on each resident that were complete, accurately documented, readily accessible and systematically organized for 4 of 4 residents (Residents #46, 101, 129, and 131) reviewed for medication regimens. Specifically, Residents #46, 101, 129 and 131 did not have pharmacy drug regimen reviews included in the medical record or maintained in the facility, readily available for review. Findings include: The 3/15/19 Pharmacy Drug Regimen Review facility policy documented the consultant pharmacist will perform a drug review on each resident living in the facility at the time of the resident's admission and at least monthly and when requested by team members of the facility. 1) Resident #46 was admitted to the facility on [DATE] with diagnoses of dementia with/ behavioral disturbance, anxiety disorder and depressive disorder. The 8/6/19 Minimum Data Set (MDS) assessment documented the resident was severely…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2019-10-25 · tag F0550 — failed to protect resident dignity and rights — isolated
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review and interview during the recertification survey the facility did not protect and promote the rights of 9 of 13 residents (Residents #21, 55, 70, 100, 104, 142, 156, 191 and 384) reviewed for resident rights and dignity. Specifically, Residents #21, 70, 100, 104, 142, 156 and 191 were not invited or in attendance at the Resident Council Meeting on 10/23/19. Resident #55 was not provided advance notice of the Resident Council Meeting and arrived late. Resident #384 did not have protection of her personal space maintained when another resident continuously entered her room. Findings include: The 3/15/18 Therapeutic Recreation policy documented staff were to assist in transporting residents to and from recreation programs; and have events listed daily on the dry erase boards for each respective unit, as well as the ones that will be handed out to each resident room by room. The residents will be advised of change and/or cancellations. The Long Term Care Survey Process (LTCSP)…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2019-10-25 · tag F0553 — failed to let residents help plan their care — isolated
    Allow resident to participate in the development and implementation of his or her person-centered plan of care.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and interview during the recertification survey the facility did not ensure 1 of 1 resident (Resident #125) reviewed for care plans had the right to participate in the development and implementation of her person-centered plan of care. Specifically, Resident #125 was not invited to or in attendance at her comprehensive care plan meeting. Findings include: The 6/25/19 Interdisciplinary Care Plan Policy documented the facility will develop care plans for each individual residing in the facility. The plan of care shall include the guest (resident) preferences, desires, and goals of care. It shall meet the medical, psychological and nutritional needs of the guest. The policy did not address the facility's process for inviting residents and/or their representative to the meeting. Resident #125 was admitted to facility on 8/26/19 with diagnoses of chronic respiratory failure with hypoxia (lack of oxygen) and diabetes. The 9/2/19 Minimum Data Set (MDS) assessment documented the resident had intact cognition and required extensive assistance with activities of daily…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2019-10-25 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review, and interview during the recertification survey, the facility did not ensure the development and implementation of a comprehensive person-centered care plan for 1 of 3 residents (Resident #384) reviewed for anticoagulant (blood thinner) therapy. Specifically, Resident #384's comprehensive care plan (CCP) did not include a plan and approaches for use of an anticoagulant. Findings include: Resident #384 was admitted to the facility on [DATE] with diagnoses including atrial fibrillation (A-fib, abnormal heart beat), thrombocytopenia (low blood platelets for clotting blood) and long-term anticoagulant use. The 8/12/19 Minimum Data Set (MDS) assessment documented the resident had full cognition, required extensive assistance with most activities of daily living (ADLs), used a walker and wheelchair and did not receive an anticoagulant since admission. The 8/5/19 nursing admission assessment documented the resident was on an anticoagulant and had bruising on her arms. The assessment…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2019-10-25 · tag F0677 — failed to help fully-dependent residents with daily care — isolated
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review and interview during the recertification survey the facility did not ensure 3 of 5 residents (Residents #9, 167 and 186) who are unable to carry out activities of daily living (ADLs) received the necessary services to maintain good grooming and personal and oral hygiene. Specifically, Residents #9, 167, and 186 were observed with poor oral hygiene, positioning, nail care, and/or unclean attire. Findings include: 1) Resident #9 was admitted to the facility on [DATE] and had a diagnosis of dementia. The 7/4/19 Minimum Data Set (MDS) assessment documented the resident was severely cognitively impaired and required extensive assistance with most activities of daily living (ADLs). The 8/13/18 comprehensive care plan (CCP) documented the resident had a self-care deficit. The resident was totally dependent on staff for personal hygiene. Staff were to check nail length and clean on bath days and as necessary. The 10/2019 certified nurse aide (CNA) care instructions documented the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2019-10-25 · tag F0679 — failed to provide activities — isolated
    Provide activities to meet all resident's needs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review and interview during the recertification survey, the facility did not ensure 3 of 6 residents (Residents #121, 167, and 186) reviewed for activities received an ongoing program of activities to meet the interest of and support the physical, mental and psychosocial well-being of each resident. Specifically, Residents #121, 167 and 186 did not have consistent documentation that they received activities that met their interests and needs. Findings include: The 3/15/18 Therapeutic Recreation policy documented the purpose of the policy was to develop a recreation therapy/activities program that will be broad enough in appeal and content to give every resident an opportunity to participate and to create programs consisting of meaningful social, mental, creative, physical, leisure, spiritual, and sensory fulfillment and therapeutic and diversional activities for each resident. 1) Resident #186 was admitted to the facility on [DATE] and had a diagnosis including dementia. The 9/19/19…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2019-10-25 · tag F0700 — isolated
    Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review and interview during the recertification survey the facility did not ensure correct installation, use and maintenance of bed rails for 2 of 3 residents (Residents #66 and 201) reviewed for accident hazards. Specifically, Residents #66 and 201 were assessed to not require bed rails and were observed on multiple days of survey with bed rails in use. Findings include: The 3/1/19 facility Use of Bed rails policy documented the facility will create a safe bed environment by using bed rails only when the IDT (Interdisciplinary Team) assessment has deemed them appropriate. 1) Resident #66 was admitted to the facility on [DATE] and had diagnoses including spastic quadriplegic cerebral palsy (jerking motions in all 4 limbs), contractures, and severe intellectual disability. The 8/15/19 Minimum Data Set (MDS) assessment documented the resident was severely cognitively impaired, was totally dependent on one or two staff for all activities of daily living (ADLs) and bed rails were not…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2019-10-25 · tag F0744 — failed to care for residents with dementia — isolated
    Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, observation, and interview during the recertification survey the facility did not ensure that a resident who displays or is diagnosed with dementia, receives the appropriate treatment and services to attain or maintain his or her highest practicable physical, mental, and psychosocial well-being for 1 of 6 residents (Resident #175) reviewed for dementia care. Specifically, Resident #175 resided on the short-term rehabilitation unit and did not have an individualized person-centered plan in place to address wandering into other resident rooms. In addition, staff did not possess the appropriate competencies and skill sets to support the resident's diagnosis of dementia. Findings include: The facility admission Packet documented each resident had the right to dignity, respect and a comfortable living environment, and the right to be free from physical or mental abuse. The updated 9/24/19 Abuse, Neglect, Mistreatment and Misappropriation of Resident Property policy documented each resident…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2019-10-25 · tag F0758 — failed to limit and justify psychotropic drugs — isolated
    Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review and interview during the recertification survey, the facility did not ensure that residents who use psychotropic drugs receive gradual dose reductions (GDR), and behavioral interventions, unless clinically contraindicated, in an effort to discontinue these drugs for 1 of 5 residents (Resident #122) reviewed for psychotropic drug use. Specifically, Resident #122's antipsychotic medication dosage was increased without documented evidence of behavioral symptoms or non-pharmacological interventions. Findings include: The facility policy Anti-Psychotic Medication use dated 3/5/19 documented anti-psychotic medication use for residents with dementia will only be considered after an assessment of medical, physical, functional, psychological, emotional, psychiatric and environmental causes of behaviors, after diagnosis with a specific condition for which the medication was necessary to treat, and will be prescribed at the lowest possible dosage for the shortest period of time and are…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2019-10-25 · tag F0880 — failed to prevent and control infections — isolated
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review and interview during the recertification survey the facility did not maintain an infection prevention and control program designed to provide a safe, sanitary and comfortable environment and to help prevent the development and transmission of communicable disease and infection for 1 of 5 residents (Resident #93) reviewed for pressure ulcers. Specifically, staff did not follow proper infection control technique during a wound treatment observation for Resident #93. Findings include: The 2/25/19 Wound Care Policy documented to wipe reusable supplies with alcohol as indicated (i.e. outside of containers that were touched by unclean hands, scissor blades etc.). The policy did not document disinfecting surfaces after wound care was completed. Resident #93 was admitted to the facility on [DATE] and had diagnoses including Parkinson's Disease (a neurological disorder) and a Stage III (full-thickness skin loss) pressure ulcer of the right hip. The 8/22/19 Minimum Data Set (MDS)…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

“Disputed” is CMS’s own flag, not our reading: the CMS deficiency file records whether the home has formally contested a citation, and we reproduce that. IDR is Informal Dispute Resolution, run by the state survey agency that wrote the citation; IIDR is Independent Informal Dispute Resolution, a separate process before an outside entity, available when CMS has proposed a civil money penalty. They are different processes and we mark them differently. Two things to hold at once. A disputed citation is still a citation — it was written by a surveyor, it stands on the record unless and until it is changed, and we neither hide it nor discount it. And we cannot tell you how the dispute came out: CMS publishes that a citation is under dispute, not the outcome, so a tag marked here may since have been upheld, reduced, or deleted, and an unmarked tag may have been disputed and resolved before this file was cut. Ask the home what it disputed and why — it is entitled to tell you, and the answer is often the most informative thing on this page.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

$80,558 in federal fines across 2 penalties.

  • $54,304 — penalty dated 2025-05-09
  • $26,254 — penalty dated 2024-05-24

Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.

Who owns this facility

Owner / managerTypeRoleSince
RUTTER, JEREMYIndividualW-2 MANAGING EMPLOYEE; CORPORATE OFFICERsince 11/01/2021
ABRAHAM, MARIEIndividualCORPORATE DIRECTORsince 01/01/2018
BREEN, JULIANNEIndividualCORPORATE DIRECTORsince 01/01/2020
BURKE, JERRYIndividualCORPORATE DIRECTORsince 01/01/2018
CLARK, RUSSELLIndividualCORPORATE DIRECTORsince 07/01/2022
KANE, JEFFIndividualCORPORATE DIRECTORsince 01/01/2018
MILLS, DEBORAHIndividualCORPORATE DIRECTORsince 01/01/2010
OHMANN, ROBERTIndividualCORPORATE DIRECTORsince 01/01/2018
PITCHER, PATRICIAIndividualCORPORATE DIRECTORsince 04/01/2021
VOCE, LINDAIndividualCORPORATE DIRECTORsince 01/01/2018
WILLIAMS, JAYIndividualCORPORATE DIRECTORsince 01/01/2019
WILLIAMS, ROGERIndividualCORPORATE DIRECTORsince 01/01/2018
CONNOR, ANNEIndividualCORPORATE OFFICERsince 02/13/2022

CMS files one row per role, so the 14 rows in the source record cover these 13 parties — each is shown once here with every role it holds. Nothing is omitted. The source lists no ownership percentage for any of them — PECOS records a share only for equity interests, not for board or management roles.

Follow the money — this home’s finances

Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.

$11.3M
Net patient revenuemost recent cost report
-60.9%
Operating marginrevenue minus expenses
$125K
Related-party expense1% of expenses
Who pays — share of resident-days
Medicaid 62%Medicare 10%Other / private 28%

This home reported $125K paid to related parties (affiliated landlords or management companies) in its most recent cost report. A reported operating loss is common in this industry and is not by itself a sign of trouble — but paired with large related-party payments it can mean profit is being taken elsewhere in the ownership structure.

Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.

Cost & finances

$475per resident / day
operating cost
$14,448per month
≈ monthly operating cost
$295per day
avg. revenue, all payers

Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.

What families pay in NY

Paying with Medicaid

This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the New York Medicaid page.

Typical monthly cost in New York
$15,528/mo
Nursing home (semi-private)
$16,729/mo
Nursing home (private)
$7,110/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 335006. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2024-08-07, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

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