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The Valley View Center For Nursing Care And Rehab

2 Glenmere Cove Rd, Goshen, NY 10924 · Government - County · 360 certified beds · (845) 291-4740 Medicare & Medicaid certified

Call the home — (845) 291-4740 Need help choosing, fast? Free, unbiased: Eldercare Locator 1-800-677-1116
Abuse/neglect citations on record (F0600, F0602) — most recent Jul 2025
Insights

This home has serious findings on its record. Read them closely before you consider it.

In its favor
  • no federal fines or payment denials on record
  • a high payroll-based staffing rating (4/5)
  • lower-than-typical staff turnover (21% vs 45% nationally) — better care continuity
Worth asking about
  • it has abuse, neglect, or exploitation citations (F0600, F0602) — most recent Jul 2025
  • it has citations for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0604, F0609, F0610) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
  • a high number of inspection citations overall (44) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
  • its payroll- and facility-reported staffing and quality-measure scores sit well above its independent inspection score
  • its independent health-inspection rating is low (1/5)

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

2/5
CMS overall
2 of 5
Health inspectionSurveyor-assigned, ranked within your stateInspector-verified 1 of 5
StaffingFrom payroll records (PBJ) 4 of 5
Quality measuresSelf-reported by the facility 5 of 5

Worth a closer look. This home's staffing and quality-measure ratings run 4 stars above its independent health-inspection score. The inspection is done by state surveyors; the quality-measure score leans on data the facility reports about itself, and staffing on its payroll (PBJ) submissions — so a gap this large is worth reading the inspection record for.

Location & what’s nearby

Hospital
★★★★ 4/5 CMS · Emergency dept. usually open 24/7 · ER 24/7
Urgent care / clinic
888 Pulaski Hwy · (845) 651-2298 · Call to confirm hours
Pharmacy
133 Clowes Ave · (845) 294-8700 · Call to confirm hours
Grocery
ServiMax1.2 mi
22 Meadow Rd · (845) 508-6003 · Call to confirm hours
Park
37 Glenmere Ave · Typically dawn to dusk
Place of worship

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measures 5 of 5
Long-stay residentspeople who live here 4 of 5
Short-stay residentsrehab / post-hospital 5 of 5

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Trend — is this home getting better or worse?

Over 2025-02 to 2026-06, this home’s CMS overall rating improved from 1 to 2 stars. From monthly CMS archive snapshots.

Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.

Overall rating2★
Inspection scorelower = better
See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents whose need for help with daily activities increased21.3%14.1%15.4%worse
Long-stay residents who lose too much weight7.3%5.8%5.4%worse
Long-stay residents with a catheter left in their bladder0.3%0.5%0.9%better
Long-stay residents with a urinary tract infection1.0%1.3%2.0%better
Long-stay residents with depressive symptoms0.5%19.5%6.5%better than state — see note marked double-dagger below the table
Long-stay residents who were physically restrained0.0%0.2%0.1%better
Long-stay residents with falls causing major injury3.5%3.1%3.3%typical
Long-stay residents whose ability to walk worsened27.5%12.5%16.1%worse
Long-stay residents on antianxiety or hypnotic medication18.0%13.2%18.9%typical
Long-stay residents given the seasonal flu vaccine97.3%95.3%95.3%typical
Long-stay residents with pressure ulcers2.9%6.5%4.7%better
Long-stay residents with worsening bladder/bowel control22.5%19.5%21.2%typical
Long-stay residents who got an antipsychotic medication — see the note below the table14.1%13.7%17.1%better
Short-stay residents who newly got an antipsychotic medication0.3%1.2%1.4%better
Short-stay residents given the seasonal flu vaccine76.6%78.8%79.4%typical
Short-stay residents rehospitalized after admission14.2%20.6%22.6%better
Short-stay residents with an outpatient ER visit3.0%9.6%12.0%better
Long-stay hospitalizations per 1,000 resident days1.411.701.67better
Long-stay outpatient ER visits per 1,000 resident days0.531.361.80better

On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.

§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

53.2% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — which CMS reads as no different from the national rate. This is CMS’s risk-adjusted rate over 360 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.

53.2%U.S. median 51.5%
Got home and stayed home
10.1%U.S. median 10.7%
Went back to hospital
53.2%U.S. median 56.6%
Met the expected recovery
0.37U.S. median 0.31
Therapy hours / resident / day
0.17hours / resident / day
Physical therapy
0.16hours / resident / day
Occupational therapy
0.04hours / resident / day
Speech therapy

Met the expected recovery: 53.2% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 190 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.

Therapy staffing: this home’s payroll records show 0.37 therapist hours per resident per day in 2026Q1 — more than 63% of the 13,892 homes that report any therapy hours at all.

Weekend therapy: weekend therapy hours are 19% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

See every short-stay measure CMS publishes for this home
MeasureThis homeU.S. medianPeriod coveredCMS’s call
Got home and stayed homeRate of successful return to home or community from a SNF53.2%CMS range 47.1–57.951.5%Oct 2022–Sep 2024no different from U.S.
Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF10.1%CMS range 7.6–12.410.7%Oct 2022–Sep 2024no different from U.S.
Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge53.2%56.6%Oct 2024–Sep 2025CMS makes no comparison for this measure
Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge36.3%52.8%Oct 2024–Sep 2025CMS makes no comparison for this measure
Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge63.2%50.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified36.8%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting100.0%100.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge100.0%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay1.2%0.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened2.8%1.9%Oct 2024–Sep 2025CMS makes no comparison for this measure
Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization5.6%CMS range 3.6–8.67.1%Oct 2023–Sep 2024no different from U.S.
Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs1.261.02Oct 2022–Sep 2024CMS makes no comparison for this measure

From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.

Staffing

0.50
RN hours/ resident / day
0.73
LPN hours/ resident / day
2.69
Aide hours/ resident / day
3.92
Total nurse hours/ resident / day
0.31
RN hoursweekends
20.8%
Total nursing turnover
13.3%
RN turnover

How full it usually is: this home is certified for 360 beds and averages 224.1 residents a day — about 62% occupied, or roughly 136 beds typically open. It often has substantial empty capacity — worth asking why, since low census can reflect either a new or shrinking home or one families are avoiding. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.92 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 0.50 is below the 0.55-hour RN benchmark and nurse-aide staffing of 2.69 is at or above the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 3.54 hrs/resident/day on weekends vs 4.07 on weekdays — 13% thinner on weekends. RN hours go from 0.58 to 0.31 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

This home’s total nursing-staff turnover of 21% is below the national median of 45%.

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

14
deficiencies at the latest standard inspection (2025-07-22)
13
at the previous standard inspection (2023-06-08)

Deficiencies are more than at the previous inspection — worsening. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

44 citations, most serious first. The 10 most serious are shown; the remaining 34 are one tap away and print in full.

  • Potential for harm · Dcited before2026-02-03 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, and interviews during an abbreviated survey (2603474), the facility did not ensure a comprehensive care plan was developed and implemented to maintain the Resident's highest practicable physical, mental, and psychosocial well-being for two (2) of three (3) residents (Resident #1, #4) reviewed for behaviors. Specifically, 1) Resident # 1 had severe cognitive impairment with documented nursing progress notes of wandering behavior, physical and verbal aggression and refusal of cares had no behavior care plan initiated There was no behavior care plan documented in the Electronic Medical Record during the survey. When requested the Facility did not provide a behavioral care plan for the resident. 2) Resident #4 had severe cognitive impairment with inattention and disorganized thinking with documented behaviors verbal/disruptive behaviors no documented evidence of a behavior care plan initiated for the resident.The Findings include:A review of the facility's Comprehensive Care Plan Policy dated…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-02-03 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interviews during an abbreviated survey (2603474) the facility did not ensure the resident environment was free of accident hazards and that each resident received adequate supervision to prevent elopement for 1(Resident #1) out of 3 residents reviewed for elopement. Specifically, on 8/11/2025 the resident was found off their unit in the kitchen by a dietary staff resident was placed on 15-minute visual checks and identified on the elopement risk assessment to be a high risk for elopement. On 8/27/2025, Resident# 1 was captured on video surveillance exiting the building through the fire exit doors at 3:04pm and returned into the building at 3:15pm.The facility's resident monitoring: visual checks policy dated 1/2010 and reviewed 7/26/2011 documented it is the policy of the facility that all resident's receive appropriate monitoring as the need arise to ensure their safety and protection.Resident #1 was admitted to the facility on [DATE] with diagnosis that include but not limited to…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2025-07-22 · tag F0584 — failed to keep a safe, clean, comfortable home — pattern
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation and interview during the recertification survey conducted from 7/15/25 to 7/25/25, the facility did not ensure that a clean, comfortable, and homelike environment was provided. Specifically, during observation of the Forest Unit, resident rooms [ROOM NUMBERS] had leaking radiator units. Wallpaper throughout the Forest Unit hallways and common areas was torn or missing, ceiling trim had rust stains and a baseboard in room [ROOM NUMBER]B was missing. The Forest Unit shower room had low water pressure and low hot water temperature. During observation of the Town Hall Common area, approximately 25% of the ceiling fluorescent light fixtures were non-functioning. The findings included: The policy titled Resident Living Area Cleaning dated 10/2021 documented all building service workers and building services supervisors will maintain the cleanliness and sanitary conditions within resident rooms, bathrooms, lounge areas, dining rooms and any area that is specifically designated as resident space.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2025-07-22 · tag F0600 — failed to protect residents from abuse and neglect — pattern
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review and interview conducted during the recertification survey from 7/15/25-7/22/25, the facility did not ensure that staff evaluated the effectiveness of interventions and/or provided immediate interventions to assure the safety of residents to prevent abuse for 1 of 3 residents (Resident #218) reviewed for Abuse and prevent the potential for abuse for 1 of 6 residents (Resident #145) reviewed for Accidents. Specifically, 1. on 4/25/24 Resident # 218 with a history of wandering in/out of other resident rooms was found seated in the bed in Resident #147's room, while Resident #147 stood/masturbated in front of and pushed their penis against the face/mouth of Resident #218. Additionally, after the 4/25/24 incident, staff did not consistently document 15-minute visuals for Resident #218 as per the 4/25/24 incident and accident report/physician order and 2. Resident #145 with a history of wandering was observed on multiple occasion wandering in/out of other resident rooms and sleeping…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-07-22 · tag F0610 — failed to investigate and act on abuse reports — pattern
    Respond appropriately to all alleged violations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interviews the facility did not ensure that they initiated and completed a thorough investigation of alleged violations of abuse to prevent further potential abuse for one of three residents (#218) reviewed for abuse and three of four residents (#19, #99 and #25) reviewed for resident rights. Specifically, 1) on 4/25/24 at 4:30 PM, Registered Nurse # 30 was looking for Resident #218 and located them in Resident's #147's room. Resident #147 was standing in front of Resident #218 masturbating in their face. There was no documented evidence the Accident/Incident Report was completed until 6/19/24 and 2) the facility did not complete an investigation after Resident #19 reported a missing ring and 3) Resident #99 reported a missing purse. Additionally, there was no documented evidence that a thorough complete investigation was conducted after Resident # 25 reported a missing wallet. The findings included: The policy titled Resident Abuse and Neglect revised 4/19, documented it is the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-07-22 · tag F0812 — failed to store, cook, and serve food safely — pattern
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation and interview conducted during the recertification survey from 7/15/2025 to 7/22/2025, the facility did not ensure proper storage in accordance with professional standards for food safety. Specifically, multiple containers of unmarked, undated food were observed in facility refrigerators and freezers, multiple containers of food were in the dry storage area without a date to indicate when they had been opened, a kitchen staff's personal drink item was observed in a refrigerator which stored resident foods, and a malodor was present in the meat refrigerator where food was stored.The findings include:The policy titled Refrigerator Non-Medication Cleaning and Monitoring last revised on 03/2025, documented all food in refrigerators will be monitored for proper food labeling. The policy titled Infection Control/Handling Leftovers last revised on 08/2020, documented all unused food that has not been served, may be used within 48 hours from the time of preparation. All food shall be dated.During…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2025-07-22 · tag F0908 — failed to keep essential equipment working — pattern
    Keep all essential equipment working safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation and interview conducted during the recertification survey from 7/15/25 to 7/22/25, the facility did not ensure all mechanical and electrical equipment was in safe operating condition. Specifically, water was observed leaking from the kitchen dishwasher which allowed standing water to be present on the floor in and around the dishwasher. The findings include:During observation of the kitchen and interview on 07/21/2025 at 1:46 PM the dishwasher was leaking water which allowed standing water to be present on the floor in and around the dishwasher. The Acting Dietary Director stated the standing water had been present for some time and they were working with maintenance to see if they should install a new drain or provide a path in the floor for the water to flow. During an interview of 7/22/2025 at 11:01 AM the Maintenance Supervisor stated the facility had a computer program for reporting maintenance issues. After a maintenance issue is entered, maintenance staff evaluate the problem and see what is needed to repair the equipment. They stated the dishwasher was…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Environmental Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-07-22 · tag F0558 — failed to accommodate residents' needs and preferences — isolated
    Reasonably accommodate the needs and preferences of each resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review during the Recertification Survey from 7/15/2025-7/22/2025, the facility did not ensure reasonable accommodation of resident needs and preferences. Specifically, one of four residents (Resident #187) reviewed for accommodation of needs and one of five residents (Resident #119) reviewed for call devices, were observed on multiple occasions with the call bell device not within the resident's reach. The findings include:Resident #187 had diagnoses including but not limited to cerebrovascular accident, peripheral vascular disease, and coronary artery disease. The Annual Minimum Data Set, dated [DATE] documented Resident #187 had moderately impaired cognition and received maximum and/or dependent staff assistance for most activities of daily living.Resident #187's Fall Care Plan initiated 8/19/2019 documented the call bell must remain within the residents reach and ensure prompt staff response. During an observation and interview on 7/16/2025 at 10:06 AM Resident…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-07-22 · tag F0602 — failed to protect residents from theft of their belongings — isolated
    Protect each resident from the wrongful use of the resident's belongings or money.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews, and record reviews conducted during a recertification survey the facility did not ensure each resident was free from misappropriation of resident property for two of four residents (#19, and #99) reviewed for resident rights. Specifically, 1) Resident #19 reported a missing ring and 2) Resident #99 reported a missing purse which contained rosary beads, a twenty dollar bill, debit card and pacemaker card. The findings include: The Policy and Procedure titled Grievances, dated 6/19, documented the facility will promptly resolve all grievances, keeping the resident and resident representative informed throughout the investigation and resolution process. The facility grievance process will be overseen by the Director of Social Services, who will be. Responsible for receiving and tracking grievances. The grievance process is intended to support. Each residence has rights. To voice grievances. Examples of care management include funds, lost clothing, or violation of rights. 1)…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-07-22 · tag F0609 — failed to report abuse allegations — isolated
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review conducted during the recertification from 7/15/25 to 7/22/25, the facility did not ensure all alleged violations of abuse were reported immediately, but not later than 2 hours to the state survey agency for 1 of 3 residents reviewed for Abuse (Resident #218). Specifically, there was no documented evidence that an allegation of abuse was reported to the facility Administrator or to the state survey agency after a 4/25/24 incident where Resident # 218 with a history of wandering in/out of other resident rooms was found seated in the bed in Resident #147's room, while Resident #147 stood and masturbated in front of Resident #218.The findings included:The policy titled Resident Abuse and Neglect, revised 4/19, documented it is the facility policy that all reports of abuse, mistreatment, neglect, exploitation and injuries of unknown origin be promptly and thoroughly investigated by facility management. NOTE: Federal Regulations (42 CFR 483.13) and New York State (NYS) Regulations (10 NYCRR 415.4) require the reporting of alleged…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
Show the remaining 34 citations
  • Potential for harm · Dcited before2025-07-22 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review conducted during a recertification survey, from 7/15/2025-7/22/2025 the facility did not ensure that comprehensive person-centered care plans were developed and/or implemented for each resident to meet the resident's medical and/or nursing needs for 1 of 4 residents (#214) reviewed for range of motion. Specifically, for Resident #214 with muscle weakness a care plan was not developed to address left-hand contracture and/or the use of a left-hand roll as per occupational therapy recommendation The findings includeResident # 214 had diagnoses which included Dementia. A Quarterly Minimum Data Set (assessment tool) dated 6/15/25 documented Resident #214 had severely impaired cognition, no functional limitation in range of motion, and received substantial/maximal assistance with all other activities of daily livingThe Occupational Therapy Discharge Note dated 6/20/2025, documented staff/caregivers were educated and instructed on the use of a left upper extremity handroll schedule, range of motion, hygiene, and skin checks for irritation.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-07-22 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review during the Recertification Survey from 7/15/2025-7/22/2025, the facility did not ensure that residents receive treatment and care in accordance with professional standards of practice and the comprehensive person-centered care plan for one of three residents (#6) reviewed for mood and behavior and one of four residents (#171) reviewed for positioning. Specifically, 1) Resident #6 did not receive follow up psychiatric services as ordered and recommended by the physician and 2) Resident #171 was observed seated in their wheelchair with their legs/feet unsupported and dangling above the footrests.The findings include: 1) Resident #6 had diagnoses including but not limited to unspecified dementia, psychotic disorder, and anxiety disorder. The physician order dated 10/16/2024 documented psychiatric consultation in house follow up in one-month last visit 10/16/2024. There was no documented evidence of a psychiatric follow up after the 10/16/2024 consultation. The care…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-07-22 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolated
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, record review, and interview during the recertification survey conducted 7/15/2025 to 7/22/2025, the facility did not ensure residents received care, consistent with professional standards of practice, to prevent pressure ulcers for one of three residents (Residents #171) reviewed for pressure ulcers. Specifically, heel booties were not applied as per physician order and care plan for Resident #171 who was assessed at risk for pressure ulcers. The findings include:The policy & procedure titled Pressure Ulcers Prevention dated 11/2010 documented staff were to identify risk factors for pressure ulcer development and take measures to prevent the formation of pressure ulcers.Resident #171 had diagnoses including Dementia, Stroke, and Hemiplegia.The Quarterly Minimum Data Set (an assessment tool) dated 6/8/25 documented Resident #171 had severely impaired cognition, functional impairment on both sides of the upper and lower body, was dependent with all activities of daily living and was at risk for developing pressure ulcers.The Physician order dated 6/23/25…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-07-22 · tag F0688 — failed to keep residents mobile / prevent decline — isolated
    Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review, and interviews conducted during the Recertification Survey from 07/15/2025 to 07/22/2025, the facility did not ensure a resident with limited range of motion received appropriate treatment and services to prevent further decrease in range of motion for 1 of 4 residents (Resident #10) reviewed for Position/Mobility. Specifically, Resident #10 with functional limitation in range of motion was observed on multiple occasions without the use of a left-hand splint as per Occupational Therapy recommendation. The findings included:The policy and procedure titled Care Planning, Orthotic Device, Splints Skin Integrity Monitoring dated last revised 10/10 documented the orthotist/designee will evaluate appropriateness and proper fit of the brace and splint. They will work in collaboration with the referring physician, unit manager and the therapist are to assess the effectiveness and fit of the brace or splint.Resident #10 had diagnoses including Cerebral Infarction and Dementia.The…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-07-22 · tag F0759 — failed to keep medication error rate low — isolated
    Ensure medication error rates are not 5 percent or greater.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, record review, and interview during the Recertification Survey conducted from 07/15/2025- 07/22/2025, the facility did not ensure that residents were free of medication error rates less than 5% for 1 of 4 residents (Resident #114) reviewed for Medication Administration. Specifically, Licensed Practical Nurse #11 crushed 3 medications and administered them all at once via gastrostomy tube, then combined 3 liquid medications and administered them all at once to for Resident #114 via gastrostomy tube.The findings included:The policy titled Medication Treatment Administration, which was last reviewed on 10/17, documented medications are to be crushed and administered separately, whether administered via oral or gastrostomy route.Resident #114 had diagnoses including Major Depressive Disorder, Epilepsy (seizure disorder), and Gastrostomy status.The care Plan titled Tube Feed last updated on 09/28/19, documented administer medication as ordered.The physician orders dated 7/7/2025 documented Famotidine 20mg tablet give one tablet by gastrostomy tube daily. Lamotrigine…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-07-22 · tag F0880 — failed to prevent and control infections — isolated
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation and interview conducted during the recertification survey from 7/15/25 to 722/25, the facility did not ensure infection control prevention practices were maintained to prevent the development and transmission of infection for 1 of 4 residents reviewed for nutrition. Specifically, Licensed Practical Nurse #12 was observed without the use of a gown when they administered medications via gastrostomy tube to Resident #14 who was on enhanced barrier precautions.The findings included:The policy titled Infection Control Practices Precaution Guidelines, revised 11/2023, documented residents suspected or known to have an infection, and/or transmissible disease will be clinically managed to prevent and control outbreaks and cross contamination. Enhanced barrier precautions guidelines include the use of a gown for high contact resident care Resident #14's diagnoses included dysphagia, and encounter for attention to gastrostomy. A significant change Minimum Data Set (assessment tool) dated 6/20/25 documented Resident #14 had severe cognitive impairment.During an observation…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-07-22 · tag F0657 — failed to keep the care plan current — isolated
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, and record review conducted during the recertification and abbreviated survey (813417) from 7/15/25 - 7/22/25, the facility did not ensure Comprehensive Care Plans were revised to reflect the resident's current condition for 1 of 6 residents (Resident #227) reviewed for Accidents. Specifically, for Resident #227, there was no documented evidence that comprehensive care plans were reviewed and/or revised to include safety interventions recommended by occupational therapy after a 1/18/2024 fall.The findings include:The policy titled Falls Standard of Care and Comprehensive Planning, reviewed 3/2019 documented care plans will be updated in the Electronic Medical Record as soon as the fall investigation is complete.Resident #227's diagnoses included Alzheimer's disease, dependence on renal dialysis, and history of falling.The quarterly Minimum Data Set, dated [DATE] documented Resident #227 was cognitively intact, required a wheelchair for ambulation and was dependent for toileting and transfers.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2025-07-01 · tag F0725 — failed to have enough nursing staff — pattern
    Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, record review and interviews conducted during the Abbreviated Surveys (NY00342238 and NY00364422), the facility did not ensure that there was sufficient nursing staff to attain or maintain the highest practicable physical, mental, and psychosocial well-being of each resident. Specifically, 1) The facility did not provide adequate staffing to meet the needs of the residents, and as per their Facility assessment dated 6/2018 and revised on 4/9/2025; 2) Upon review of the nursing staffing schedule on 6/2/2024 (3pm-11pm), there were a total of 27 Certified Nurse Aides and a total of 5 Licensed Practical Nurses in the facility and the Facility Assessment documented that there must be 29-32 Certified Nurse Aides and 6-9 Licensed Practical Nurses in the building on the evening shift,; 3) On 12/8/2024(11pm-7am), there were a total of 21 Certified Nurses' Aides, and one nurse covered 2 units in which the Facility Assessment does not indicate that one nurse should cover more than one unit; 4) On 2/9/2025(3pm-11pm shift), there were a total of 24 Certified Nurse Aides…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-07-01 · tag F0550 — failed to protect resident dignity and rights — isolated
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, record review and interviews conducted during the Abbreviated Surveys (NY00342238 and NY00364422), the facility did not ensure that residents had the right to a dignified existence by promoting resident independence and dignity while dining for 1(Resident #6) of 3 residents observed for residents' rights. Specifically, Licensed Practical Nurse #7 was observed standing over Resident #6 while assisting them to eat their dinner. The findings are. The facility's policy titled residents rights dated 2//5/2021 documented resident have a right to dignified experience and be treated with respect, kindness, and dignity. Resident #7 was admitted with diagnoses including but not limited to Alzheimer's disease with late onset hemiplegia and hemiparesis, and dysphagia. The 3/23/25 Quarterly Minimum Data Set(MDS-an assessment tool) documented that Resident #6 had severely impaired cognition, and dependent with eating. On 5/14/25 at 6:01 pm, Licensed Practical Nurse #6 was observed standing over Resident #6 while assisting them to eat their dinner. During an interview on…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-07-01 · tag F0838 — failed to assess facility resources and resident needs — isolated
    Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record and interviews conducted during the Abbreviated Surveys (NY00342238 and NY00364422), the facility did not ensure that a facility-wide assessment was conducted to thoroughly assess the needs of its residents and to determine the required resources to provide the care and services to its residents during its day-to-day operations, did not address what is considered sufficient, particularly on the weekends, how the care required on a weekend shift is different than the care required on other shifts, and did not include behavioral health services necessary to meet resident needs. Additionally, the facility assessment did not have the date that it was reviewed with Quality Assurance and Performance Improvement (QAPI). Specifically, the Facility assessment dated 6/2018 and last revised on 5/12/2025 did not include the minimum staffing requirements for Certified Nurses' Aides and Licensed Practical Nurses and did not include the number of staff needed for behavioral healthcare and services, and the Facility assessment dated 6/2018 and last revised on 4/9/2025 did not…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-04-12 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review conducted during an abbreviated survey (NY00318168), the facility did not ensure adequate supervision was provided and residents environment remained free of accidents hazards as possible for 1 of 3 residents reviewed for accidents. Specifically, on 6/10/2023, Resident #1 who had a wander guard in place exited the facility through the north hall exit undetected by staff. Resident #1 was found by staff outside the facility up the hill by the roadway and was returned to the facility by Nurse Care Supervisor. The north hall exit sensor did not alarm/sound when Resident #1 exited. The findings are: The Facility Electromagnetic System Policy created 6/1/2002 and last revised 3/2019 documented that the purpose is to prevent identified at risk residents from wandering into unsafe environments. Upon identification of high risk for elopement, an electronic wandering device anklet will be obtained and placed on the resident. Placement and function of transmitter(device) is monitored on…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-06-08 · tag F0576 — pattern
    Ensure residents have reasonable access to and privacy in their use of communication methods.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, staff and resident interviews conducted during the recertification survey from 6/1/2023 to 6/8/2023, the facility did not ensure the rights of citizenship, including the right to receive mail, were maintained for all residents. Specifically, mail was not delivered to residents on Saturdays, thereby denying all residents the same rights provided to other citizens of the general community. The findings are: During a group interview with the resident council held on 6/06/23 at 10:49 AM, 8 of 8 residents in attendance stated mail and packages were not delivered to them on Saturdays. During an observation of the Glenmere unit on 6/07/23 at 4:48 PM, there was a clear plastic file folder holder affixed to the wall outside the nurse care managers office with a few pieces of residents' mail still in it. During an interview on 6/06/23 at 11:54 AM, the Administrator stated residents did not get the mail on Saturdays, and mail was delivered Monday through Friday. The Administrator stated when packages arrived at the facility on the weekend, they were put in the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-06-08 · tag F0609 — failed to report abuse allegations — pattern
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview conducted during the 6/1/2023 - 6/8/2023 recertification and abbreviated surveys (NY00301182, NY00298858), the facility did not ensure that all alleged violations involving an injury of unknown origin or allegations of abuse were reported to the New York State Department of Health (NYSDOH) within 2 hours of occurrence for 4 out of 5 residents (Resident #39, #55, #173 #175) reviewed for abuse. Specifically, 1)Resident #173 had left shin swelling and left ankle swelling identified on 3/15/23, an X-ray was completed on 3/16/23 and revealed an acute spiral fracture of the distal tibia, the incident was not reported to the NYSDOH. 2) Resident #175 sustained a fracture of unknown origin and the incident was not reported to the NYSDOH. 3) Resident #39 was observed with new bruising to right upper arm and complaints of pain, x-ray results revealed right acute spiral fracture proximal shaft of the humerus (arm), and the facility did not report this injury of unknown origin to the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-06-08 · tag F0580 — failed to tell family and doctor about changes — isolated
    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and interview during the 6/1/2023 to 6/8/2023 recertification and abbreviated surveys (#NY00301182), the facility did not promptly notify the resident's representative of a need to alter treatment for 1 of 1 resident (Resident #39) reviewed for notification. Specifically, on 8/22/2022 Resident #39 was found to have new bruising and pain to their right upper right arm, x-rays were ordered, and there was no documented evidence that the resident's Health Care Proxy (HCP) was notified until 8/23/2022. Findings include: The facility policy on Injuries of Unknown Origin dated 4/2019, did not specify who was responsible to notify the resident representative when there was a change in condition or treatment. Resident #39 was admitted to the facility with diagnoses including hypertension, paraplegia, and non-Alzheimer's dementia. A Quarterly Minimum Data Set (MDS: an assessment tool) dated 6/1/2022, documented Resident #39 had moderately impaired cognition for decision making, was totally dependent with assist of 2 persons for bed mobility, transfer, dressing, toilet…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-06-08 · tag F0604 — failed to not use physical restraints improperly — isolated
    Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review and interviews conducted during the recertification survey from 6/1/23 to 6/8/23, the facility did not ensure residents were free from physical restraints for 2 of 2 residents (#91 and #190) reviewed for physical restraints. Specifically, Resident #190 did not have a thorough restraint assessment and re-assessments were not completed to address the continued use of a lap tray while in the wheelchair, and for Resident # 91 the lap tray was not removed every 2 hours and with meals as ordered. Findings include: The facility policy and procedure titled Resident Restraints, revised on 03/2023, documented that residents maintain their highest practicable wellbeing while in an environment that prohibits the use of restraints for discipline or convenience and limits restraint use to circumstances in which the resident has a medical symptom that warrants the use of the restraints. The policy and procedure further documented the rehab therapist in conjunction with the nurse care…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-06-08 · tag F0610 — failed to investigate and act on abuse reports — isolated
    Respond appropriately to all alleged violations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and interview conducted during the recertification and abbreviated surveys (NY00298858) from 6/1/2023 to 6/8/2023, the facility did not ensure all alleged violations involving physical abuse including injuries of unknown source were thoroughly investigated and did not prevent the potential for further abuse while an investigation was in progress . This was evident for 2 out of 5 residents (Residents #55 and #173) reviewed for abuse. Specifically, 1) Certified Nurse Aide (CNA) #14 was accused of slapping Resident #55 and was not immediately removed from resident care while the investigation was in progress. 2) When an injury of unknown origin was identified for Resident #173, and then diagnosed as a spiral fracture of the distal tibia, there was no documented evidence that the incident was investigated. Findings include: The policy and procedure titled Accident incident revised 2/2014 documented it is the policy of the facility that an accident/ incident report will be initiated and completed for all accidents and incidents / purpose to perform a systemic…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-06-08 · tag F0655 — isolated
    Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review conducted during the recertification survey of 6/1/2023 - 6/8/23 the facility did not ensure that a Baseline Care Plan was developed and implemented within 48 hours for a resident admitted with an indwelling catheter. This was evident for 1 (Resident #211) of 3 residents reviewed for urinary catheter/urinary tract infection. Specifically, Resident #211's baseline care plan did not include the instructions needed and the physician orders for care of the resident's urinary indwelling catheter. The findings are: Resident #211 was admitted with diagnoses including Parkinson's disease, urinary tract infection, and benign prostatic hypertrophy. The admission Minimum Data Set (MDS, an assessment tool) dated 4/30/23 documented the resident had moderately impaired cognition and had an indwelling catheter. Physician's orders dated 4/26/23 included a Foley (Indwelling) Catheter to straight drainage, change every 4 weeks, irrigate the Foley as needed for obstruction, and Foley care every shift. Review of the record revealed no baseline care plan was found…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-06-08 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interviews and record review conducted during the Recertification survey from 06/01/23-06/08/23, the facility did not develop and implement a comprehensive person-centered care plan for 1 of 2 residents (Resident #54) reviewed for pressure ulcers. Specifically, Resident #54 did not have a care plan developed to address a Stage 4 pressure ulcer. The Findings are: The policy and procedure titled Comprehensive Care Plan Process, revised 7/2015, documented the interdisciplinary team was responsible for the development of resident care plans. Resident #54 was admitted with diagnoses of Alzheimer's Disease functional Quadriplegia and hypertension. The quarterly Minimum Data Sheet (MDS, an assessment tool) dated 10/30/2022 did not document any pressure ulcers. The annual MDS assessment dated [DATE] documented there was one unhealed Stage 4 pressure ulcer. The resident had severe cognitive impairment and needed total assistance of 2 persons for bed mobility, transfers, dressing and was incontinent of bowel and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-06-08 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolated
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, record reviews, and interviews conducted during the recertification survey 6/1/23-6/8/23, the facility did not ensure 1 (Resident #54) of 2 residents reviewed for pressure ulcers received care and services to promote healing and to prevent new pressure ulcers from developing. Specifically, Resident #54 had a Stage 4 pressure ulcer and interventions were not implemented as ordered. The findings are: Resident #54 was admitted with diagnoses including Alzheimer's Disease, Functional Quadriplegia, and a pressure ulcer on sacrum. The Minimum Data Set (MDS, an assessment tool) quarterly assessment, dated 10/30/22, did not document any pressure ulcers. The MDS annual assessment, dated 1/29/2023, documented there was one unhealed pressure ulcer, Stage 4. The resident had severe cognitive impairment and needed total assistance of 2 persons for bed mobility, transfers, dressing and incontinent of bowel and bladder. The physician order dated 3/9/2023 included a bed cradle to the foot of bed at all times when in bed and the nurse was to check for placement. The physician…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-06-08 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, record review and interviews during the recertification survey from 6/1/23-6/8/23, the facility did not ensure the resident environment remained free of accident hazards and each resident received adequate supervision to prevent accidents for 1 (Resident #182) of 3 residents reviewed for accidents. Specifically, Resident #182, with a history of wandering, was not provided supervision to prevent the ingestion of medicated cream and the resident's level of supervision was not reassessed for ongoing unsafe wandering. The findings are: Resident #182 had diagnoses including Alzheimer's disease, anxiety, depression and wandering. The Quarterly Minimum Data Set (MDS, an assessment tool) dated 5/28/23 documented the resident had severe cognitive impairment and received supervision for ambulation. The facility policy Resident Safety dated 3/19 documents residents who are assessed to need close supervision related to dementia or other related neurological conditions or history of wandering will wear light weight ankle bracelet which contains a radio transmitter. The…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-06-08 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolated
    Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview during the 6/1/2023 to 6/8/2023 recertification survey, the facility did not ensure for 1 of 3 residents (Resident #211) reviewed for urinary catheter or urinary tract infection (UTI) that a urinary indwelling (Foley) catheter was discontinued as soon as it was clinically possible. Specifically, Resident #211 was admitted to the facility with a Foley catheter for a diagnosis of other retention of urine and no services were provided to the resident in order to restore or improve as much bladder function to the extent possible. The findings are: Resident #211 was admitted on [DATE] with diagnoses Parkinson's Disease, urinary tract infection, and benign prostatic hypertrophy. The admission Minimum Data Set (MDS, an assessment tool) dated 4/30/23 documented the resident had moderately impaired cognition and had an indwelling catheter. The resident's care plan, dated 5/2/23, documented the resident had an indwelling catheter and UTI with interventions to handle catheter with care,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-06-08 · tag F0761 — failed to label and store drugs safely — isolated
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, record reviews and interviews during a recertification survey, the facility did not ensure drugs and biologicals were stored in locked compartments for 2 of 3 residents (Residents #72 and #128) reviewed for medication storage. Specifically, 1) medicated creams and ointments for Resident #72 were found in a dresser drawer and 2) medicated powder was observed on a dresser top in Resident #128 room. Both residents were on units with other resident who had known wandering behaviors. The findings are: 1)Resident # 72 had diagnoses including dementia, psychosis, and candidiasis (yeast infection). The physician order dated 5/30/23 documented orders for Nystatin topical ointment and Triamcinolone acetonide topical ointment to be applied three times a day for 14 days to penis and scrotum after washing/drying. An observation was made on tour with the Registered Nurse Unit Manager (RNUM) #2 on 6/8/23 at 9:40 AM and Nystatin ointment and Triamcinolone ointment were found in Resident #72's bedside table. When interviewed during the observation, RNUM#2 stated it was not…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-06-08 · tag F0809 — failed to serve meals on a reasonable schedule — isolated
    Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review conducted during a recertification survey, the facility did not ensure that residents were consistently offered and provided with evening snacks. Specifically, 8 out of 8 residents from that attended the resident council meeting stated that they were not offered a snack, or if they asked for a snack, they were not provided with an evening snack. The findings are: The policy and procedure titled Resident Nourishments revised 8/2020 documented nourishments will be made available to those residents requiring additional calories, protein and other nutrients to promote weight maintenance/gain, nutritional status and skin integrity. Nourishments will be delivered to the unit by the food service helper and placed directly into the unit refrigerator/freezer. During flu season or other contagious outbreaks, the nourishments will be delivered on the top of the breakfast and lunch meal carts. Nursing staff will take the snack trays and place them in the unit refrigerators.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-06-08 · tag F0880 — failed to prevent and control infections — isolated
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews and record review during a recertification survey from 6/1/23-6/8/23, the facility did not ensure that Infection Control practices and procedures were maintained. Specifically, 1) Staff did not practice proper hand hygiene during a pressure ulcer dressing change for Resident #54 and contaminated the clean dressing field with dirty gloves, 2) A dirty linen cart was positioned next to a clean linen cart on the Echo unit, and 3) Resident #211's Foley catheter was observed on the floor without the use of a barrier. Findings include: 1) Resident #54 had diagnoses including Alzheimer's dementia and a Stage 4 pressure ulcer to sacrum. The physician orders dated 3/31/23 documented the treatment for the sacrococcygeal wound and new partial thickness wound on the left buttocks was to cleanse with sterile water and pat dry, apply skin prep to peri-wound skin, loosely pack wound bed only with fibracol, cover both wounds with large gentle border Allevyn dressing. The facility policy for…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2019-08-09 · tag F0726 — failed to have competent, trained nursing staff — pattern
    Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review conducted during the recertification survey, the facility did not ensure that staff received proper training to provide competent care for 1 resident (Resident #314) reviewed for safe transfer using a sliding Board. Specifically, the facility did not provide evidence to show that 2 Certified Nursing Assistants (CNAs) were trained effectively on how to transfer a resident out of bed with a sliding board. The findings are: Resident #314 was admitted with diagnoses that included; nondisplaced bicondylar fracture of the left tibia and hemiplegia. The admission Minimum Data Set (MDS- an assessment tool) dated 6/6/19 documented that the resident required extensive physical assistance of two persons for transfer. Review of the Accident/ Incident report dated 7/14/19 indicated that Resident #314 was being transferred from bed to wheel chair with a sliding board by two CNAs. The resident sustained a laceration to her left lower leg and was transferred to the emergency room for evaluation. On 8/7/19 at 11:45 AM CNA #6 was interviewed regarding the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2019-08-09 · tag F0925 — failed to control pests — pattern
    Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interviews and record review, the facility did not ensure that an effective pest control program was in place. Specifically, gnats were found in the kitchen dry storage room. Chapter 1 of the State Sanitary Code, subpart 14-1, states the premises are to be free from insects, rodents, harborage, and insect or rodent breeding conditions. The findings are: A follow up tour of the kitchen conducted on 8/05/19 at 2:25 PM revealed: The kitchen dry storage room contained a tray rack holding 6 trays of bananas which were surrounded by a multitude of gnats. The FSD (food service director) was interviewed at that time and reported she had not had a recent problem with gnats; she would speak to the exterminator about it and she was going to discard the bananas. An interview with the Director of Housekeeping (DH) conducted on 8/06/19 at 11:20 AM revealed he was not aware there were gnats in the kitchen dry storage room. Then, without observing the dry storage room, the DH further stated they are not gnats, they are drain flies, and the facility has been using fly lights to…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Environmental Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2019-08-09 · tag F0604 — failed to not use physical restraints improperly — isolated
    Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review conducted during the recertification survey, the facility did not ensure that staff documented specific instructions or implemented interventions on the use of seat belts for safety and prevention of falls. This was evident for 1 resident (Residents # 172) reviewed for restraints. Specifically, 1. Residents # 172 - no specific instructions were provided in the care guide on the use of a Velcro seat belt. The findings are: 1. Resident # 172 had diagnoses and conditions including Alzheimer's Disease, Generalized Anxiety, and History of Falls. According to the 6/16/19 Quarterly Minimum Data Set ( MDS; an assessment tool) the resident had severely impaired cognition and required extensive assistance for activities of daily living (ADLs). A medical note dated 3/29/19 documented the resident was evaluated following a fall from his wheelchair. Recommendations included foot pedals and a seat belt to prevent falling forward. An occupational therapy progress note dated 3/29/19 documented that the resident was assessed and provided with a…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2019-08-09 · tag F0657 — failed to keep the care plan current — isolated
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and interview conducted during the recertification survey, the facility did not ensure that the care plan was updated and did not develop appropriate interventions to address changes in the resident's current health status. Specifically , a care plan for constipation was not revised to address issues related to a resident's hospitalization. This was evident for 1 resident reviewed for quality of care. (Resident #269). The findings are: Resident #269 was admitted with diagnoses including fecal impaction and slow transit constipation. The Minimum Data Set ( MDS- a resident assessment and screening tool) dated 4/27/19 documented that the resident had mild cognitive impairment but was capable of making decisions and was frequently incontinent of bowel. The physician's orders dated 9/8/18 included fleet enema pr (per rectum) q 3 days prn(as needed) and the following medications were prescribed for the treatment of constipation; Miralax 17 grams daily, Senna 8.6 mg 2 tabs daily and MOM (milk of magnesia) 30 ml daily prn. The Medication Administration Records (MARs)…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2019-08-09 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and interview conducted during the recertification survey the facility did not ensure that care was provided in accordance with professional standards of practice. Specifically , the physician's orders for the treatment of constipation were not consistently implemented. This was evident for 1 resident reviewed for hospitalization. (Resident #269). The findings are: Resident #269 was admitted with diagnoses including; fecal impaction, slow transit constipation and congestive heart failure. The Minimum Data Set ( MDS- a resident assessment and screening tool) dated 4/27/19 documented the resident had cognitive impairment but was capable of making decisions. It further documented that he was frequently incontinent of bowel. The physician's orders dated 9/8/18 included fleet enema pr (per rectum) q 3 prn (as needed) and the following medications were prescribed for the treatment of constipation, Miralax 17 grams daily, Senna 8.6 mg 2 tabs daily, and MOM (milk of magnesia) 30 ml daily prn. The Medication Administration Records (MARs) for April 2019 and May 2019…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2019-08-09 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review conducted during the recertification survey, it cannot be ensured that the facility's environment remained as free of accidents as possible, Specifically 2 of 2 residents (Residents #159 and #314) reviewed for accidents. The findings are: 1. Resident #159 is a 63year old male was admitted to the facility on [DATE] from an acute hospital stay. Resident #159 has diagnoses that include cerebral infarction due to embolism of right cerebral artery, Hemiplegia, Type 2 Diabetes Mellitus. Based on admission Minimum Data Set (MDS - a resident assessment tool) completed on 6/11/2019, Resident #159 requires extensive assistance of 2 persons for Bed mobility, Toilet use, Bathing, and Transfer. He also requires extensive assistance of 1 person for Locomotion on unit, personal hygiene and dressing. He requires total dependence of 1 person for Locomotion off unit. Resident #159 also has frequent incontinence of Bowel and bladder functions. The Fall care plan dated 5/29/2019…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2019-08-09 · tag F0800 — isolated
    Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on interview and observation conducted during the recertification survey, the facility did not ensure adequate holding temperatures for cold foods in accordance with professional standards of food safety practice. According to the Food Safety and Inspection Service of the US Department of Agriculture (www.fsis.usda.gov), cold foods should be held at or below 40 degrees Fahrenheit (F) and placed in containers on ice. The findings are: Temperatures of cold foods held for service on the serving line were checked by the Food Service Supervisor (FSS) on 8/06/19 at about 12:20 PM and the following was observed: - individual yogurt 54 degrees F - 4-ounce Lactaid Milk 55.5 degrees F - 8-ounce low fat chocolate milk 53 degrees F - 4-ounce nectar chocolate milk 56.2 degrees - chicken salad sandwich 54 degrees F - ham salad sandwich 54 degrees F At that time, the FSS was interviewed and reported she will be making changes to ensure cold foods are maintained at acceptable temperatures. 415.14

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2019-08-09 · tag F0812 — failed to store, cook, and serve food safely — isolated
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation and interview conducted during the recertification survey, the facility did not ensure proper storage, preparation, distribution and service of food in accordance with professional standards for food safety. Specifically, 1. the facility did not ensure food contact equipment and kitchenware were maintained in sanitary condition, and 2. the concentration of quaternary ammonium compound chemical sanitizing rinse (QAC) was less than required by the manufacturer. Chapter 1 Sub-Part 14-1 of the State Sanitary Code states that food contact surfaces are to be washed, rinsed and sanitized after each use and when contaminated. The findings are: A follow up tour of the kitchen conducted on 8/05/19 at 2:25 PM revealed: 1. In the dry storage room the following were observed: -22 bins ranging in size from 22-42 gallons were in use for dry storage. -14 of 22 bins had sliding lids which were soiled with an accumulation of dried debris. -5 of 22 bins were soiled on the exterior surface with sticky-to-touch brown-ish and black-ish colored residue. -2 of 22 bins were soiled with…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2019-08-09 · tag F0880 — failed to prevent and control infections — isolated
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review conducted during the recertification survey, the facility did not provide a safe, sanitary environment to help prevent the transmission and development of communicable diseases and infections. Specifically, 1) the facility did not ensure that the potable water system was tested as required by public health laws and regulations, to determine the presence of Legionella and/or other opportunistic waterborne pathogens and 2) the facility did not ensure that staff followed proper hand hygiene to prevent cross contamination and the spread of infection for 3 residents (Residents #24, #46, and #196) observed during the lunch meal observation. The findings are: 1. Review of the facility's water management plan revealed no documented evidence that its potable water system was tested, as required by public health laws and regulations to determine the presence of Legionella and/or other opportunistic waterborne pathogens. The Director of Plant Operation (DPO) was interviewed on 8/9/19 at 1:45PM, in the presence of the Administrator, and stated…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2019-08-09 · tag F0919 — failed to provide a working call system — isolated
    Make sure that a working call system is available in each resident's bathroom and bathing area.
    What the surveyor found here — the official record, unedited, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and observations conducted during the recertification survey, the facility did not ensure that residents consistently had a means of directly contacting staff for assistance. The findings are: - 08/08/19 at 10:42 AM during random observations, resident room [ROOM NUMBER] bed A call bell was tested and found to be non-functioning and the wall cover plate was missing. - 08/08/19 at 12:01 PM room [ROOM NUMBER] bed A call bell was tested and the call light soft pad was found to be non-functioning. The registered nurse manager (RNM) was interviewed on that date at 11:52 AM regarding the procedure for reporting environmental /equipment issues and she stated that staff are required to enter a work order when there are problems with equipment. 415.29

    Environmental Deficiencies · Deficient, Provider has date of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

No federal fines in the current CMS record.

Who owns this facility

Owner / managerTypeRoleSince
LADUE, LAURENCEIndividualW-2 MANAGING EMPLOYEEsince 01/15/2013
STRECKER, DONNAIndividualW-2 MANAGING EMPLOYEEsince 01/10/2012
NEUHAUS, STEVENIndividualCORPORATE OFFICERsince 01/01/2014

The source lists no ownership percentage for any party here — PECOS records a share only for equity interests, not for board or management roles.

Follow the money — this home’s finances

Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.

$33.8M
Net patient revenuemost recent cost report
-63.5%
Operating marginrevenue minus expenses
$1.9M
Related-party expense3% of expenses
Who pays — share of resident-days
Medicaid 78%Medicare 13%Other / private 10%

About 78% of this home’s resident-days are paid by Medicaid, which reimburses well below the cost of care in most states. Heavily Medicaid-dependent homes run on thinner budgets — a context worth holding next to the staffing and inspection record, not a fault in itself. This home reported $1.9M paid to related parties (affiliated landlords or management companies) in its most recent cost report. A reported operating loss is common in this industry and is not by itself a sign of trouble — but paired with large related-party payments it can mean profit is being taken elsewhere in the ownership structure.

Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.

Cost & finances

$656per resident / day
operating cost
$19,946per month
≈ monthly operating cost
$401per day
avg. revenue, all payers

Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.

What families pay in NY

Paying with Medicaid

This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the New York Medicaid page.

Typical monthly cost in New York
$15,528/mo
Nursing home (semi-private)
$16,729/mo
Nursing home (private)
$7,110/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 335238. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-07-22, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

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