Regal Heights Rehabilitation and Health Care Cente

Location & what’s nearby

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Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

39.9% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — CMS rates that worse than the national rate. This is CMS’s risk-adjusted rate over 344 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.

Met the expected recovery: 63.7% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 289 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.

Therapy staffing: this home’s payroll records show 0.31 therapist hours per resident per day in 2026Q1 — more than 49% of the 13,892 homes that report any therapy hours at all.

Weekend therapy: weekend therapy hours are 34% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

Staffing

How full it usually is: this home is certified for 280 beds and averages 274.1 residents a day — about 98% occupied, or roughly 6 beds typically open. It runs essentially full — expect a waiting list. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.09 hrs/resident/day is below the 3.48-hour benchmark and RN staffing of 0.75 is at or above the 0.55-hour RN benchmark and nurse-aide staffing of 2.09 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 2.87 hrs/resident/day on weekends vs 3.18 on weekdays — 10% thinner on weekends. RN hours go from 0.81 to 0.60 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

This home’s total nursing-staff turnover of 32% is below the national median of 45%. 1 administrator has left in the past year.

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

Deficiencies are fewer than at the previous inspection — improving. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

20 citations, most serious first. The 10 most serious are shown; the remaining 10 are one tap away and print in full.

• Potential for harm · Fcited before2026-02-17 · tag F0812 — failed to store, cook, and serve food safely — widespread
  Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
  What the surveyor found here — an excerpt from the official record, may be distressing

  Based on observation, record review, and interview, the facility did not ensure that food was stored, prepared, distributed, and served in accordance with professional standards for food service safety to prevent foodborne illness. This was evident during completion of the facility Kitchen Task. Specifically, expired food items were observed in the refrigerator, employees failed to practice hand washing, kitchen equipment were observed to be dirty, the dishwasher was found to be operating without appropriate oversight, and food items were found inconsistent with safe temperature ranges. The findings include: The facility policy titled, Expiration and Disposal of Kitchen-Prepared Food Items, last reviewed 02/2026, documented that refrigerated foods must be maintained at or below 41 F and frozen foods must be maintained at or below 0 F. Additionally, dietary staff must conduct daily checks of all prepared food items. Items approaching their discard date must be clearly identified. All expired items must be removed immediately. Monitoring must be documented per department protocol. All…

  This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

  Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
• Potential for harm · F2026-02-17 · tag F0908 — failed to keep essential equipment working — widespread
  Keep all essential equipment working safely.
  What the surveyor found here — the official record, unedited, may be distressing

  Based on observations and interviews, the facility did not ensure kitchen equipment was maintained in a safe working condition. This was observed on one steamtable during kitchen review. Specifically, the steamtable was observed with rusty brown stains. The findings are: The facility policy titled, Cleaning Steamtables, last reviewed 01/2026, documented that steam tables are to be cleaned daily and as needed. On 2/10/2026 at 3:15 PM, during a tour in the kitchen, a steamtable was observed with rusty brown stains coming up from the base of the steamtable. The hot water used for the steamtable covered the stained sections and looked discolored. On 2/10/2026 at 3:26 PM, the Food Service Director was interviewed and stated that the facility is aware of the steam table's condition and have had conversations about it. The Food Service Director further stated that the steamtable needs to be changed. 10 NYCRR 415.29

  Environmental Deficiencies · Deficient, Provider has date of correction
• Potential for harm · E2026-02-17 · tag F0835 — failed to run the facility competently — pattern
  Administer the facility in a manner that enables it to use its resources effectively and efficiently.
  What the surveyor found here — an excerpt from the official record, may be distressing

  Based on record review and interviews, the facility did not ensure it was administered in a manner that enables it to use its resources effectively and efficiently to attain or maintain the highest practicable physical, mental, and psychosocial well-being of each resident. The was evident during the review of Registered Nurse #8's employee file. Specifically, the facility failed to maintain proper oversight of the hiring process. Facility administration hired Registered Nurse #8 despite receiving an incomplete employment application and neglecting to complete pre-employment screenings and background checks. The findings are: The facility's policy and procedure titled, Abuse Prohibition, last reviewed 01/2023, documented all prospective employees will be screened prior to employment to rule out any history of abuse, neglect, or mistreatment of residents. Screening will include criminal background check as indicated, checking all pertinent references, validating credentials and verifying licenses as indicated, checking certified nursing assistant registry, and checking appropriate…

  This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

  Administration Deficiencies · Deficient, Provider has date of correction
• Potential for harm · D2026-02-17 · tag F0607 — failed to have anti-abuse policies — isolated
  Develop and implement policies and procedures to prevent abuse, neglect, and theft.
  What the surveyor found here — an excerpt from the official record, may be distressing

  Based on record review and interviews, the facility did not implement written policies and procedures for screening employees that would prohibit and prevent abuse, neglect, and exploitation of residents and misappropriation of resident property. Specifically, the facility did not ensure a complete criminal background check was conducted for Registered Nurse #8. The facility failed to provide documented evidence that it verified Registered Nurse #8's professional license to be free of disciplinary actions, checked previous employers and three (3) references, or completed comprehensive background checks to uncover their criminal history prior to employment. Findings are: The facility's policy and procedure titled, Abuse Prohibition, last reviewed 01/2023 documented all prospective employees would be screened prior to employment to rule out any history of abuse, neglect, or mistreatment of residents. Screening will include criminal background check as indicated, checking all pertinent references, validating credentials and verifying licenses as indicated, checking certified nursing…

  This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

  Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
• Potential for harm · D2026-02-17 · tag F0698 — failed to provide proper dialysis care — isolated
  Provide safe, appropriate dialysis care/services for a resident who requires such services.
  What the surveyor found here — an excerpt from the official record, may be distressing

  NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review and interview, the facility did not ensure that a resident who required dialysis received services consistent with professional standards of practice. Specifically, physician's orders related to post-dialysis treatment to remove dressing on resident's permcath (a catheter inserted into a vein to use for dialysis treatments) 24 hours post-dialysis were not implemented. This was evident in one (1) resident (Resident #18) reviewed for dialysis out of a total of 38 sampled residents. The findings are:The facility policy for, Hemodialysis Access Care, dated 07/2025, documented that, hemodialysis devices may only be accessed by medical personnel who have received training and demonstrated clinical competency regarding use of these devices. Care immediately following dialysis treatment: - The dressing change is done in the dialysis center post-treatment; If dressing becomes wet, dirty, or not intact, the dressing shall be changed by a Licensed Nurse; The dressing can be removed after…

  This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

  Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
• Potential for harm · Ecited before2023-12-01 · tag F0812 — failed to store, cook, and serve food safely — pattern
  Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
  What the surveyor found here — an excerpt from the official record, may be distressing

  Based on observation, interview, and record review conducted during the recertification survey from 11/27/2023 through 12/1/2023, the facility did not ensure food was served in accordance with professional standards for food service safety. This was evident for 1 (7th Floor) of 7 resident units observed during dining. Specifically, 7th Floor food service staff did not perform hand hygiene prior to serving food to residents and a fruit cup and tuna sandwich were above 41 degrees Fahrenheit (F). The findings are: The facility policy titled Dining Services dated 1/2023 documented the server will check and log temperatures of cold items. If foods are not within acceptable range (cold foods <41 F), do not serve and call the supervisor. A facility policy titled Infection Control and Sanitation dated 1/2023 documented all staff wash their hands prior to serving meals. The Dietary Meal Temperature Log dated from 11/21/2023 to 11/26/2023 did not document a log of cold food temperatures for the lunch meal. On 11/27/2023 at 11:53 AM, Dietary Aide (DA) #1 was observed arriving on the 7th Floor…

  This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

  Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
• Potential for harm · Dcited before2023-12-01 · tag F0550 — failed to protect resident dignity and rights — isolated
  Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
  What the surveyor found here — an excerpt from the official record, may be distressing

  NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review, and interviews during the Recertification Survey from 11/27/2023 to 12/01/2023, the facility did not ensure each resident was treated with respect and dignity. This was evident for 1 (Resident #162) of one 38 total sampled residents. Specifically, Resident #162's Foley drainage bag was not covered and was visible to anyone passing by their room. The findings are: The facility policy titled Providing Resident's Dignity dated 06/2023 documented staff must ensure catheter bags were covered for privacy. Resident #162 had diagnoses of Benign Prostatic Hyperplasia (BPH) and adult failure to thrive. The Minimum Data Set 3.0 (MDS) dated [DATE] documented Resident #162 had severely impaired cognition and required the assistance of 2 people for toileting. During an observation on 11/27/2023 at 12:02 PM and 11/28/2023 at 10:30 AM, Resident #162 was lying in a bed closest to their room door and their Foley drainage bag was attached to the side of the bed visible from the hallway outside…

  This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

  Resident Rights Deficiencies · Deficient, Provider has date of correction
• Potential for harm · D2023-12-01 · tag F0583 — failed to protect personal privacy — isolated
  Keep residents' personal and medical records private and confidential.
  What the surveyor found here — an excerpt from the official record, may be distressing

  Based on observation, record review, and interviews conducted during the Recertification survey from 11/27/23 to 12/1/23, the facility did not ensure a resident's right to privacy and confidentiality was maintained for 1 of 35 sampled residents (Resident # 67). Specifically, the electronic Medication Administration Record (MAR) for Resident #67 was observed open on top of the medication cart, in the hallway, displaying personal and identifying health information. The findings are: The undated facility policy and procedure titled Safeguarding and Storing Protected Health Information documented that it is the policy of the facility to ensure, to the extent possible, that PHI is not intentionally or unintentionally used or disclosed in a manner that would violate The Health Insurance Portability and Accountability Act Privacy Rule (HIPPA) or any other federal or state regulation governing confidentiality and privacy of health information. All documents containing PHI should be stored appropriately to reduce the potential for incidental use or disclosure. Documents should not be easily…

  This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

  Resident Rights Deficiencies · Deficient, Provider has date of correction
• Potential for harm · D2023-12-01 · tag F0641 — isolated
  Ensure each resident receives an accurate assessment.
  What the surveyor found here — an excerpt from the official record, may be distressing

  NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review, and interview conducted during the recertification survey from 11/27/2023 to 12/01/2023, the facility did not ensure that the Minimum Data Set 3.0 (MDS) assessments accurately reflect the resident status. This was evident for 3 (Resident #101, #120, and #238) of 38 total sampled residents. Specifically, 1). MDS for Resident #101 and Resident # 238 did not accurately assess for contractures, 2). MDS for Resident #238 did not accurately assess for hemodalysis treatment. The findings are: 1.) Resident #101 had diagnoses of heart failure and depression. The MDS dated [DATE] documented Resident #101 did not have any impairment in their range of motion. On 11/28/2023 at 09:56 AM and 11/30/2023 at 9:56 AM, Resident #101 was observed with a right knee contracture. The Comprehensive Care Plan (CCP) dated 11/30/2023 documented Resident #101 had an alteration in musculoskeletal status and right leg stiffness. There was no documented evidence Resident #101's range of motion limitation of…

  This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

  Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
• Potential for harm · D2023-12-01 · tag F0656 — failed to write and follow a full care plan — isolated
  Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
  What the surveyor found here — an excerpt from the official record, may be distressing

  NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interviews, and record review conducted during the Recertification survey from 11/27/2023 to 12/1/2023, the facility did not develop and implement a comprehensive person-centered care plan (CCP) that includes measurable objectives and timeframes to meet a resident's needs. This was evident for 1 (Resident # 162) of 38 total sampled residents. Specifically, a CCP related to Foley catheter use was not developed for Resident #162. The findings are: The facility undated policy titled Care Planning -Interdisciplinary Team (IDT) documented the IDT was responsible for the development of an individualized CCP for each resident to meet the needs of the resident. Resident #162 had diagnoses of Benign Prostatic Hyperplasia (BPH) and adult failure to thrive. The Minimum Data Set 3.0 (MDS) assessment dated [DATE] documented Resident #162 had severely impaired cognition. The MDS did not document Resident #162's urinary catheter use. On 11/27/2023 at 12:02 PM and 11/28/2023 at 10:30 AM, Resident #162 was…

  This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

  Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Fines & penalties

No federal fines in the current CMS record.

Who owns this facility

Follow the money — this home’s finances

Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.

About 74% of this home’s resident-days are paid by Medicaid, which reimburses well below the cost of care in most states. Heavily Medicaid-dependent homes run on thinner budgets — a context worth holding next to the staffing and inspection record, not a fault in itself. This home reported $4.2M paid to related parties — landlords or management companies under common ownership — equal to about 11% of its total expenses. Money routed to affiliated companies can leave a home’s own books looking lean while owners still profit; it is the mechanism regulators watch most closely in private-equity and REIT deals.

Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.

Cost & finances

Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.

What families pay in NY