Aurelia Osborn Fox Memorial Hospital
One Norton Avenue, Oneonta, NY 13820 · Non profit - Corporation · 131 certified beds · (607) 431-5980 Medicare & Medicaid certified
This home has serious findings on its record. Read them closely before you consider it.
- no federal fines or payment denials on record
- a high payroll-based staffing rating (4/5)
- CMS has flagged it for abuse
- it has an abuse, neglect, or exploitation citation (F0600), cited Apr 2025
- it has a citation for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0610) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
- it has 1 actual-harm citation
- a high number of inspection citations overall (29) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
- its payroll- and facility-reported staffing and quality-measure scores sit well above its independent inspection score
- its independent health-inspection rating is low (1/5)
One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.
A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.
| Health inspectionSurveyor-assigned, ranked within your stateInspector-verified | 1 of 5 |
| StaffingFrom payroll records (PBJ) | 4 of 5 |
| Quality measuresSelf-reported by the facility | 3 of 5 |
Worth a closer look. This home's staffing and quality-measure ratings run 3 stars above its independent health-inspection score. The inspection is done by state surveyors; the quality-measure score leans on data the facility reports about itself, and staffing on its payroll (PBJ) submissions — so a gap this large is worth reading the inspection record for.
Location & what’s nearby
Open in Google Maps ↗ · Directions ↗ · Larger map ↗
Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.
Quality measures — how residents actually fare
| Overall quality measures | 3 of 5 |
| Long-stay residentspeople who live here | 3 of 5 |
| Short-stay residentsrehab / post-hospital | 3 of 5 |
Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.
Trend — is this home getting better or worse?
Over 2025-02 to 2026-06, this home’s CMS overall rating fell from 2 to 1 stars. From monthly CMS archive snapshots.
Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.
See all quality measures vs. state & national benchmarks
| Measure | This home | State avg | Typical state | vs typical state |
|---|---|---|---|---|
| Long-stay residents whose need for help with daily activities increased | 13.9% | 14.1% | 15.4% | better |
| Long-stay residents who lose too much weight | 4.1% | 5.8% | 5.4% | better |
| Long-stay residents with a catheter left in their bladder | 0.2% | 0.5% | 0.9% | better |
| Long-stay residents with a urinary tract infection | 4.4% | 1.3% | 2.0% | worse |
| Long-stay residents with depressive symptoms | 0.0% | 19.5% | 6.5% | check this* — see note marked star below the table |
| Long-stay residents who were physically restrained | 0.0% | 0.2% | 0.1% | better |
| Long-stay residents with falls causing major injury | 2.3% | 3.1% | 3.3% | better |
| Long-stay residents whose ability to walk worsened | 17.0% | 12.5% | 16.1% | typical |
| Long-stay residents on antianxiety or hypnotic medication | 20.4% | 13.2% | 18.9% | typical |
| Long-stay residents given the seasonal flu vaccine | 98.0% | 95.3% | 95.3% | typical |
| Long-stay residents with pressure ulcers | 7.9% | 6.5% | 4.7% | worse |
| Long-stay residents with worsening bladder/bowel control | 26.1% | 19.5% | 21.2% | worse |
| Long-stay residents who got an antipsychotic medication§ — see the note below the table | 25.6% | 13.7% | 17.1% | worse |
| Short-stay residents who newly got an antipsychotic medication | 0.8% | 1.2% | 1.4% | better |
| Short-stay residents given the seasonal flu vaccine | 79.2% | 78.8% | 79.4% | typical |
| Short-stay residents rehospitalized after admission | 18.6% | 20.6% | 22.6% | better |
| Short-stay residents with an outpatient ER visit | 7.4% | 9.6% | 12.0% | better |
| Long-stay hospitalizations per 1,000 resident days | 1.81 | 1.70 | 1.67 | typical |
| Long-stay outpatient ER visits per 1,000 resident days | 1.08 | 1.36 | 1.80 | better |
* This home reported 0% on a measure where lower is better. That can mean genuinely excellent care — but because the number is self-reported, a zero can also mean the problem was not recorded. Weigh it against the inspection record above.
§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.
CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.
Short-stay rehab — if you are coming here from a hospital
Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.
46.0% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — which CMS reads as no different from the national rate. This is CMS’s risk-adjusted rate over 109 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.
Met the expected recovery: 26.3% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 57 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.
Therapy staffing: this home’s payroll records show 0.49 therapist hours per resident per day in 2026Q1 — more than 80% of the 13,892 homes that report any therapy hours at all.
Weekend therapy: weekend therapy hours are 1% of this home’s weekday level — it runs therapy on weekdays, with essentially none at the weekend. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.
This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.
See every short-stay measure CMS publishes for this home
| Measure | This home | U.S. median | Period covered | CMS’s call |
|---|---|---|---|---|
| Got home and stayed homeRate of successful return to home or community from a SNF | 46.0%CMS range 37.6–54.3 | 51.5% | Oct 2022–Sep 2024 | no different from U.S. |
| Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF | 9.8%CMS range 6.7–14.3 | 10.7% | Oct 2022–Sep 2024 | no different from U.S. |
| Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge | 26.3% | 56.6% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge | 19.3% | 52.8% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge | 33.3% | 50.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified | 100.0% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay | 0.0% | 0.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened | 2.9% | 1.9% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization | 6.1%CMS range 3.5–10.3 | 7.1% | Oct 2023–Sep 2024 | no different from U.S. |
| Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs | 1.12 | 1.02 | Oct 2022–Sep 2024 | CMS makes no comparison for this measure |
From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.
Staffing
How full it usually is: this home is certified for 131 beds and averages 104.3 residents a day — about 80% occupied, or roughly 27 beds typically open. It usually has some room. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.
Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.80 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 0.71 is at or above the 0.55-hour RN benchmark and nurse-aide staffing of 2.35 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.
Weekend coverage: total nurse staffing is 3.10 hrs/resident/day on weekends vs 4.08 on weekdays — 24% thinner on weekends — a notable drop. RN hours go from 0.86 to 0.35 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)
This home’s total nursing-staff turnover of 37% is about the same as the national median of 45%.
Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.
Inspection trend
Deficiencies are more than at the previous inspection — worsening. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.
Inspection deficiencies
State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.
Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.
29 citations, most serious first. The 11 most serious are shown; the remaining 18 are one tap away and print in full.
- Actual harm · Gcited before2025-04-22 · tag F0600 — failed to protect residents from abuse and neglect — isolatedProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview conducted during a recertification and complaint (Case # NY00345612) survey from [DATE] to [DATE], the facility failed to ensure residents were free from neglect for one (1) (Resident #109) of 23 residents reviewed. Specifically, Resident #109 was assessed by physical therapy on [DATE] as having total dependence on staff and required maximum assistance of two (2) staff members for bed mobility. As a result of the facility's lack of communication for updating the care plan to incorporate the physical therapy assessment, Resident #109 rolled out of bed and suffered a fractured (broken) hip while receiving care from one (1) staff member on [DATE] at 5:05 PM. The failure to provide required staff services and oversight to meet the resident's needs resulted in actual harm to Resident #109 that was not Immediate Jeopardy. This is evidenced by: The facility's policy and procedure titled, Resident Abuse Reporting, last revised [DATE] and last reviewed [DATE], documented the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2025-04-22 · tag F0725 — failed to have enough nursing staff — widespreadProvide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review, and interviews conducted during a recertification survey, the facility did not ensure the provision of sufficient nursing staff to assure resident safety and attain or maintain the highest practicable physical, mental, and psychosocial well-being of each resident throughout the facility. Specifically, residents were not assisted with care when requested, staff complained of not able to complete all the required tasks assigned and provide resident care, and the staffing sheets provided while on site did not accurately reflect the needs of the facility population. This is evidenced by: Facility Assessment The facility assessment dated 8/2024 documented that the staffing plan was based on the resident population and their needs for care and support. The staffing plan documented the following daily staffing needs: Average daily census: 103 (Unit 1 with 1-24 residents, Unit 2 with 2-45 residents, Unit 3 with 3-34 residents). The total facility's certified beds numbered 130, with…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2025-04-22 · tag F0761 — failed to label and store drugs safely — widespreadEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review, and interviews conducted during the recertification survey, the facility did not ensure drugs and biologicals were labeled and stored in accordance with professional standards of practice for two (2) (Unit 100 and Unit 300) of two (2) Medication Rooms; and three (3) (Unit 100, 200 and 300) of three (3) Medication Carts reviewed. Specifically, (a.) two medications had expired; (b.) one open bottle of tuberculin Purified Protein Derivative (PPD) solution had expired; (c.) one Humalog Kwik pen had an illegible open date; (d.) four open inhalers had no open or expiration date; one unopened inhaler had an open date; (e.) one bottle of eye drops had no open and or expiration date (f.) two bottles of eye drops had open and or expiration date discrepancies; (g.) an unopened Solostar Kwik insulin pen was in medication cart unrefrigerated. This is evidenced by: Regulation 483.45(g) Labeling of Drugs and Biologicals, documents Drugs and biologicals used in the facility must be labeled…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2025-04-22 · tag F0804 — failed to serve food at safe, palatable temperature — widespreadEnsure food and drink is palatable, attractive, and at a safe and appetizing temperature.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations, record reviews, and interviews during the recertification survey, the facility did not ensure that food was prepared by methods that conserved the food ' s nutritive value, flavor and appearance and were palatable for 18 (Resident #s 1, 2, 4, 9, 21, 23, 31, 32, 39, 48, 59, 63, 64, 68, 90, 91, 92, and 94) of 22 residents who were reviewed for palatable and attractive food and drink. Specifically, (a.) During an interview during Resident Council held on 4/15/2025, six (6) residents complained that the food was inedible and cold, that drinks were warm, vegetables were hard and under cooked, and that the meat was tough. (b.) Resident # ' s 1, 9, 21, 23, 31, 32, 63, 64, 68, 90, 91, 92, and 94 complained of food being of not palatable with meat being overcooked and vegetables undercooked, tasteless and without variety. (c.) Residents on one (1) of three (3) units received expired milk. This is evidenced by: The facility policy titled, Resident Rights and Dignity, dated 5/2012, documented that the facility was responsible to offer food substitutes of similar…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2025-04-22 · tag F0880 — failed to prevent and control infections — widespreadProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review, and interviews conducted during the recertification survey, the facility did not ensure they established and maintained an infection prevention and control program designed to provide a safe, sanitary, and comfortable environment and to help prevent the development and transmission of communicable diseases and infections for five (5) (Resident # ' s 21,35,92, 95, and 99) of 15 residents reviewed for infection control. Specifically, (a.) Resident #s 21, 35, 92, and 95 had wounds that required dressing changes and were not placed on Enhanced Barrier Precautions; and (b.) for Resident #99, infection control practice was not maintained during a dressing change and skin treatment. This is evidenced by: The facility policy, Nursing Home Infection Prevention and Control Program, revised 1/2023, documented the following: • Under Policy: There is an active, effective, facility wide infection control program for the surveillance, prevention and control of infections as well as…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2025-04-22 · tag F0921 — failed to keep a safe, functional, sanitary building — widespreadMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations and interviews conducted during a recertification survey from 4/14/2025 - 4/22/2025, the facility did not ensure the environment was functional, sanitary, and comfortable for residents, staff, and the public. Specifically, all three units (100, 200 and 300) had foul smelling odors of urine and feces. Unit 100 carpet was soiled with multiple stains throughout; Unit 200 had dirty linens under sink and Unit 300 had smelled consistent with cannabis. This is evidenced by: The Facility ' s Policy and Procedure titled, Personal Appearance, revised 3/17/2025, documented the policy intends to provide a general expectation for personal appearance for facility ' s employees and is not meant to capture all necessary dress and appearance requirements nor represent a complete listing of clothing or items of apparel acceptable throughout the facility. All employees are to take positive steps toward ensuring that they present an overall professional image. Employees with offensive odor upon their person or…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2025-04-22 · tag F0550 — failed to protect resident dignity and rights — patternHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations and interviews conducted during a recertification survey, the facility did not ensure each resident was treated with respect and dignity in a manner and environment that promoted maintenance or enhancement of their quality of life for five (5) (Resident #s 21, 31, 32, 64, and 99) of 23 residents reviewed for dignity and respect. Specifically, (a.) Resident #s 31 and 32 had Foley catheters that were fully visible from the hallway, outside resident rooms and in common areas, and not in cover bags; (b.) Resident #64 reported that staff spoke to them 'like they were retarded' and ignored their requests to open the room dividing curtain when their roommate was not in the room; (c.) Resident #99's repeated request to be toileted was ignored by staff while the surveyor was on the resident's unit; and (d.) Resident #21 stated that staff did not provide care in a dignified way, handled them roughly, and that staff would smell of marijuana and cigarettes which the resident found offensive. This is…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2025-04-22 · tag F0657 — failed to keep the care plan current — patternDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Resident #109 Resident #109 was admitted to the facility with diagnoses of generalized osteoarthritis (when the cartilage that cushions the ends of bones in the joints gradually wears away), transient ischemic attacks (a short period of symptoms similar to those of a stroke), and repeated falls. The Minimum Data Set (an assessment tool) dated 2/09/2024 documented the resident could understand and be understood by others. The comprehensive care plan titled Activities of Daily Living, last revised 4/11/2024, documented Resident #109 required assistance with Activities of Daily Living task performance as follows: Effective 1/08/2024, Resident #109 was a supervision at mealtime; partial moderate one (1) staff member assist for bed mobility; partial moderate one (1) staff member assist for grooming, bathing and dressing. Partial/moderate one (1) staff member assist for transfers and toileting. Non-ambulatory. There was no documented evidence the resident ' s care plan was revised on 3/08/2024, to include the resident…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-04-22 · tag F0645 — isolatedPASARR screening for Mental disorders or Intellectual Disabilities
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interviews during the recertification survey, the facility did not ensure that each resident was screened for a mental disorder or intellectual disability prior to admission for three (3) (Resident # ' s 9, 31, and 91) of 23 residents reviewed. Specifically, there was no documentation that a Preadmission Screening and Resident Review (PASARR, New York State Department of Health Form 695) was completed for these three (3) residents by a qualified screener prior to admission to the facility. This is evidenced by: A facility policy titled, Pre-admission Screening & Resident Review (PASRR) Assessments, effective 9/2005 and last reviewed 7/2023, documented that all residents admitted for placement at the facility who met the requirements of mental disability via the Level 1/Level 2 Screen would have a referral completed to the appropriate agency for a federal per-admission screening and resident review (PASARR). The Purpose documented was to assure residents with diagnoses of mental…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-04-22 · tag F0656 — failed to write and follow a full care plan — isolatedDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record reviews and interviews conducted during the recertification survey, the facility did not ensure the development of comprehensive person-centered care plans, that included measurable objectives and time frames to meet the resident's medical, nursing, and mental and psychosocial needs that were identified in the comprehensive assessment for one (1) (Resident #72) of 23 residents reviewed for comprehensive care plans. Specifically, for Resident #72, comprehensive care plan was not developed to address the resident's medical issues requiring medications. This is evidenced by: The facility policy titled, Comprehensive Care Plans, last reviewed date 5/2024, documented the purpose to meet each resident's preference and goals, and address each resident's medical, physical, mental, and psychosocial needs. Under Procedures, documented routine data was collected, e.g. physical signs and symptoms, lab values, resident history, medications, activities of daily living, preferences and resident goals from the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-04-22 · tag F0679 — failed to provide activities — isolatedProvide activities to meet all resident's needs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, record review, and interviews conducted during the recertification survey, the facility did not ensure ongoing provision of programs to support each resident and their choices of activities, designed to meet the interests of and support the physical, mental, and psychosocial well-being of each resident for one (1) (Resident #35) of 3 residents reviewed. Specifically, Residents #35, was not provided with any meaningful, accommodating activities to maintain their highest quality of life. This is evidenced by: The facility's Policy and Procedure Titled Activities Department Policy, revised 12/2024, documented it's policy is: To help residents maintain their optimal level of physical, mental, psychosocial, spiritual, and emotional functioning and independence. Facility promotes individual achievements, self-expression, creativeness, recognition, security, growth through diversified activities, to assist in developing social relationships, a sense of usefulness, a sense of pride in accomplishments, and a sense of self-respect. The Activities Department would…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
Show the remaining 18 citations
- Potential for harm · D2025-04-22 · tag F0759 — failed to keep medication error rate low — isolatedEnsure medication error rates are not 5 percent or greater.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review, and interviews conducted during a recertification survey, the facility did not ensure that its medication error rate did not exceed five (5) percent for two (2) (Resident #s 4 and 78) of four (4) residents observed during a medication pass for a total of 25 observations. This resulted in a medication error rate of eight (8) percent. This is evidenced by: The facility ' s policy and procedure titled, Medication Administration, revised 5/01/2024, documented, medications may be administered by Registered Nurses and Licensed Practical Nurses after satisfactory completion of the medication orientation requirements. Oral Medications: Read Electronic Medical Record, remove medication from drawer and compare label with Electronic Medical Record. Open medication into medicine cup, read label, and leave package. Blister pack must be initialed and dated when blister is opened. Record review of Manufacturer guidelines assessed at…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-04-22 · tag F0812 — failed to store, cook, and serve food safely — isolatedProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations and interviews conducted during the recertification survey, the facility did not store, prepare, distribute and serve food in accordance with professional standards for food service safety in the main kitchen. Specifically, the automatic dishwashing machine was not sanitizing, floors were not clean, and concentration of the chemical sanitizing rinse in the 3-compartment sink was low. This is evidenced by: During observations on 4/14/2025 at 10:32 AM through 11:08 AM: The automatic dishwashing machine thermometer read 140 degrees Fahrenheit during the final rinse cycle. The walk-in freezer floor and floor under cooking equipment was soiled with food particles and/or a black build-up. The concentration of quaternary ammonium compound that was used to sanitize food contacted equipment in the 3-compartment sink was zero parts per million of quaternary ammonium compound measured at 74 degrees Fahrenheit. During an interview on 4/14/2025 at 10:52 AM, Food Service Worker #1 stated that the automatic dishwashing machine drain lever may have been dislodged from the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-04-22 · tag F0610 — failed to investigate and act on abuse reports — isolatedRespond appropriately to all alleged violations.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, record review, and interview during a recertification and abbreviated survey (Case # NY00343395), the facility did not ensure that all allegations of abuse were thoroughly investigated for one (1) (Resident #3) of seven (7) residents reviewed for abuse. Specifically, Certified Nurse Aide #8 reported an allegation of verbal abuse and rough treatment of Resident #3 during care on the evening shift on 5/24/2024, to the evening supervisor. The facility initiated the investigation on 5/24/2024 at 11:00 PM, when informed of the allegation. There was no documented evidence that all staff involved were interviewed before the determination was made that the allegation was inconclusive. This is evidenced by: The facility's policy titled Resident Abuse Reporting revised on 11/29/2021 and last reviewed on 10/24/2024 documented: 1. When there is reasonable cause to suspect resident abuse the responsible individual would immediately be suspended without pay while the investigation is being conducted. 2. All claims of abuse and allegations are thoroughly investigated. The…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-04-26 · tag F0600 — failed to protect residents from abuse and neglect — isolatedProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review and interviews during an abbreviated survey (Case #NY00297324 and NY00311039), the facility did not ensure residents were free from neglect for 2 (Resident #1 and #2) of 2 residents reviewed for neglect. Specifically, Resident #1, who required two staff to transfer via mechanical lift, was injured when Certified Nursing Aide # 3 transferred Resident #1 by themselves. Additionally Resident #2, who was care planned for having a chair alarm, sustained injury when they attempted to transfer themselves and no chair alarm was present. This is evidenced by: The facility Abuse Prohibition policy and procedure revised 12/31/2021 documented all nursing home residents had the right to be free from verbal, physical, sexual, and mental abuse. All claims of abuse, neglect or mistreatment must be investigated. The facility Mechanical Lift policy and procedure revised 11/19/2021 documented all mechanical lifts required two-person assist. Resident #1 Resident #1 was admitted to the facility…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-04-26 · tag F0760 — failed to prevent significant medication errors — isolatedEnsure that residents are free from significant medication errors.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interviews during an abbreviated survey (Case # NY00304461), the facility did not ensure residents were free from any significant medication errors for 2 (Resident #'s 5 and 6) of 3 residents reviewed for significant medication errors. Specifically, Resident #'s 5 did not receive their Synthroid on 3/27/2022, and Resident #6 did not receive Aspercreme patch applied on 10/27/2022 as ordered. This is evidenced by: The Policy and Procedure titled, Medication Administration Documentation, revised on 5/2023, documented omission of medications was unacceptable except in the case of resident refusal, or when warranted by resident condition. Resident #5 Resident #5 was admitted to the facility with diagnosis of mild cognitive impairment; hypothyroidism (the thyroid gland does not make enough thyroid hormone), and chronic venous insufficiency (leg veins do not allow blood to flow back up to your heart). The Minimum Data Set (an assessment tool) dated 8/17/2022, documented the resident could be…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2022-05-26 · tag F0656 — failed to write and follow a full care plan — patternDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review, and interviews during a recertification survey and an abbreviated survey (Case #NY00283532) dated 5/22/2022 through 5/26/2022, the facility did not ensure comprehensive care plans (CCP) were developed and implemented for each resident consistent with the resident rights and that included measurable objectives and timeframes to meet a resident's medical, nursing, and mental and psychosocial needs for 6 (Resident #'s 25, 35, 50, 54, 69, 81) of 20 residents reviewed. Specifically, the facility did not ensure that a care plan was developed for Resident #25 to address the stage 2 pressure ulcer [NAME] was identified on their left heel on 5/11/2022; for Resident #35, the facility did not ensure the resident's toileting schedule was followed in accordance with the care plan for urinary incontinence; for Resident #50, the facility did not ensure the CCP addressed the resident's bowel and bladder incontinence, did not ensure the Activities of Daily Living (ADLs) care plan was…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2022-05-26 · tag F0812 — failed to store, cook, and serve food safely — patternProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, record review, and staff interview during the recertification survey, the facility did not store, prepare, distribute or serve food in accordance with professional standards for food service safety. Food preparation and serving areas are to be kept clean, kitchen equipment is to be kept in good repair, and a test kit is to be available to measure the parts per million (ppm) concentration of the solution used to sanitize equipment. Specifically, doors in the main kitchen were not clean, plumbing for sinks in the main kitchen was not in good repair, and a compatible test kit to measure concentration of chemical sanitizer used to manually sanitize food contract equipment (test kit) was not provided. This is evidenced as follows: During observations of the main kitchen on 05/22/22 at 11:15 AM, the door to the linen closet and the back door were soiled with black grime; the faucet handles on the handwashing sink were stripped; and the entire faucet on the preparation sink was very loose and not secured to the sink. The label of the chemical concentrate used to…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2022-05-26 · tag F0758 — failed to limit and justify psychotropic drugs — isolatedImplement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, record review and interviews during the recertification survey from 05/22/2022 through 05/26/2022, the facility did not ensure residents who use psychotropic drugs receive gradual dose reductions (GDR), and behavioral interventions, unless clinically contraindicated, to discontinue these drugs for 1 (Resident #s 69) of 5 residents reviewed for psychotropic drug use. Specifically, the medical record for Resident #69 did not include documentation to address a GDR for Mirtazapine (antidepressant) between 11/09/2020 and 05/25/2022. This was evidenced by: The Policy & Procedure titled Psychotropic Medication Tapering dated 9/18/2021 documented; Psychotropic medication will be prescribed only as necessary to treat a specific diagnosed condition and subsequent to a comprehensive assessment. Those receiving a psychotropic medication will have gradual dose reductions and behavioral interventions unless clinically contraindicated. Within the first year after admission or medication initiated, a GDR (gradual dose reduction) must be attempted in two separate quarters with…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2019-10-31 · tag F0656 — failed to write and follow a full care plan — patternDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review and interview during the recertification, the facility did not ensure comprehensive care plans (CCP) were developed and implemented for each resident consistent with the resident rights and that included measurable objectives and timeframes to meet a resident's medical, nursing and mental and psychosocial needs for 9 (Resident #'s 2, 19, 21, 59, 66, 67, 71, 79, and #81) of 24 residents reviewed for CCP's. Specifically, for Resident #2, the facility did not ensure a CCP was developed for diabetes management; for Resident #19, a CCP was developed for pain management; for Resident #21, a CCP was developed for an actual pressure ulcer; for Resident #59, a CCP was developed for aphasia; for Resident #66, a CCP was developed for a right elbow wound; for Resident # 67, a CCP was developed for a urinary tract infection; for Resident #71, a CCP was developed for respiratory care; for Resident #79 a CCP was developed for emphysema; and for Resident #81, a CCP was developed for long term…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2019-10-31 · tag F0812 — failed to store, cook, and serve food safely — patternProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation and staff interview during the recertification survey the facility did not store, prepare, distribute and serve food in accordance with professional standards for food service safety. Food packages shall be in good condition so that the food is not exposed to potential contaminants; food under refrigeration is to be kept at 41 degrees Fahrenheit (F) or less, food contact surfaces shall be cleaned after use; a chemical test kit (test papers) is to be provided for checking chemical sanitizer levels; and floors are to be kept clean. Specifically, cans of food were dented, refrigerated food was above the maximum temperature, test papers were not provided, and food contact surfaces, non-food contact surfaces, and floors were not clean. This is evidenced as follows. The main kitchen was inspected on 10/28/2019 at 9:32 AM. One #10 can of fruit salad with a sharp dent in the top seam was found in the common stock. Sliced roasted pork found under refrigeration was measured at 48F; the label on the pan stated that the product was prepared on 10/27/2019. The slicer,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2019-10-31 · tag F0688 — failed to keep residents mobile / prevent decline — isolatedProvide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews, and record review during a recertification survey the facility did not ensure a resident with limited range of motion (ROM) received appropriate treatment and services to increase range of motion and/or to prevent further decrease in range of motion for one (Resident #88) of one resident reviewed for ROM. Specifically, for Resident #88, the facility did not ensure bilateral (both) hand pillows were applied at all times for hand contractures. This is evidenced by: The Policy and Procedure titled Positioning last revised 11/6/18, documented all residents would be positioned in correct body ailment to prevent formation of or deterioration of contractures and positioning equipment included rolled washed cloths/hand pillows. The policy documented staff would follow the care plan and Certified Nursing Assistant (CNA) instructions. Resident #88: The resident was admitted to the facility on [DATE], with diagnoses of Parkinson's disease, intellectual disabilities, and aphasia. The MDS…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2019-10-31 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review and interviews during the recertification survey, the facility did not ensure the resident's environment remained as free of accident hazards as was possible for 1 (Resident #75) of 1 resident reviewed for accidents. Specifically, for Resident #75, the facility did not ensure that the resident's refusal of care and behavior toward staff were adequately evaluated to assist in the prevention of falls and did not ensure causal factors leading to the resident's fall were identified to develop and implement relevant, consistent, and individualized interventions to prevent future falls. This is evidenced by: Resident #75: Resident #75 was admitted to the facility on [DATE], with diagnosis of diabetes, non-pressure chronic ulcer of lower leg, and chronic kidney disease. The Minimum Data Set (MDS - an assessment tool) dated 9/12/19, documented the resident had intact cognition, could understand others and could make self understood. The Policy and Procedure (P&P) titled Incident…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2019-10-31 · tag F0692 — failed to prevent malnutrition and dehydration — isolatedProvide enough food/fluids to maintain a resident's health.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review and interviews during the recertification survey, the facility did not ensure a resident maintained acceptable parameters of nutritional status for 1 (Resident #112) of 4 residents reviewed for nutrition. Specifically, for Resident #112, who was initially assessed as a high nutritional risk secondary to diabetes, the facility did not ensure the resident's weight and significant weight loss was evaluated to determine whether it was unavoidable and addressed in accordance with the comprehensive nutrition careplan (2000 calories, 95-114 grams of protein, and 2000 ml of fluid daily), provide diet per physician order (consistent carbohydrate, vegetarian diet) and cater to the resident's food preferences. This is evidenced by: Resident #112: The resident was admitted to the facility on [DATE], with diagnoses of aftercare following joint replacement surgery, diabetes, and iron deficiency anemia. The Minimum Data Set (MDS - an assessment tool) dated 10/7/19, documented the resident…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2019-10-31 · tag F0698 — failed to provide proper dialysis care — isolatedProvide safe, appropriate dialysis care/services for a resident who requires such services.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review, and interviews during the recertification survey, the facility did not ensure residents received dialysis services consistent with professional standards of practice and the comprehensive person-centered care plan for 1 (Resident #363) of 1 resident reviewed for dialysis. Specifically, the facility did not ensure dialysis specific policies and procedures were developed based on current standards of practice, the resident's medical record included orders for the provision of dialysis treatment, and the resident's care plan included resident specific parameters for monitoring of blood pressures before and after dialysis treatments. This is evidenced by: Resident #363: Resident #363 was admitted to the facility on [DATE], with diagnoses of end stage renal diasease on dialysis, diabetes, and chronic obstructive pulmonary disease. The history and physical exam, dated 10/21/19 documented the resident was alert and oriented, and able to follow commands. The dialysis agreement, dated…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2019-10-31 · tag F0803 — failed to meet residents' dietary needs — isolatedEnsure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interviews during the recertification survey, the facility did not ensure the menus were planned in advance, followed, and met the nutritional needs of residents in accordance with established national guidelines. Specifically, the facility did not ensure menus were developed and prepared to meet nutritional needs of residents on a vegetarian diet. This is evidenced by: The facility specific diet manual did not include documentation of a vegetarian diet. The Corporate Diet Manual dated 10/30/19, documented vegetarian diets were healthful and nutritionally adequate when appropriately planned, and included a variety of foods - fruits, vegetables, whole grains, legumes, nuts, seeds, tofu or other soy products, and if desired, dairy products and eggs. The manual documented nutrition considerations for vegetarians included a mix of different proteins from unrefined grains, legumes, seeds, nuts, and vegetables, and regular consumption of dairy foods, eggs, fortified foods or supplements to meet Vitamin B12 needs. A review of facility menus did not include…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2019-10-31 · tag F0813 — isolatedHave a policy regarding use and storage of foods brought to residents by family and other visitors.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interview during the recertification survey, the facility did not provide a policy regarding foods brought to residents by family and other visitors that included information on the safe and sanitary storage, handling and consumption of food. Specifically, the facility does not provide information for family and other visitors on safe food handling practices or safe reheating of food that is brought in to residents. This is evidenced is as follows. Record review of the facility policy for foods brought in by visitors was reviewed on 10/28/2019. This policy does not include a process to ensure family and other visitors are provided information on safe food handling practices. The Director of Food and Nutrition Services stated in an interview on 10/28/2019 at 9:23 AM, her Department does not provide information on basic food safety practices to family and visitors that bring food to residents, . The Administrator stated in an interview on 10/28/2019 at 4:00 PM, that if the Dietary Department does not provide information on food safety to family and visitors…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- No harm found · C2022-05-26 · tag F0584 — failed to keep a safe, clean, comfortable home — widespreadHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation and staff interview during the recertification survey, the facility did not provide effective housekeeping services. Specifically, the facility did not ensure that floors were clean on 2 of 3 resident units. This is evidenced as follows: During observations on 05/22/22 during the initial tour at 11:08 AM and 11:22 AM, floors were sticky in resident rooms numbered 218 and 232. During observations on 05/25/22 at 10:30 AM, floors were soiled with old wax, black build up, scuff marks or dirt in corners in resident rooms numbered 218, 216, and 207, 307, 311, 315, and 330. During an interview on 05/22/22 at 2:58 PM, a resident representative reported that their resident had dropped a soda a couple weeks ago and it was many days before it was mopped up. During an interview on 05/26/22 at 9:45 AM, the Operations Manager of Environmental Services stated that the floor cleaning has not been kept up since some staff have been on vacation during the last few weeks. During an interview on 05/26/22 at 10:02 AM, the Administrator stated that though housekeeping has returned to…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- No harm found · C2022-05-26 · tag F0756 — failed to review each resident's drug regimen — widespreadEnsure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interview during the recertification survey, the facility did not ensure a policy was developed, maintained, and implemented for the monthly medication regimen review (MRR) process that included time frames for the different steps in the process and the steps the pharmacist must take when an irregularity that requires urgent action to protect the resident was identified. Specifically, the MRR policy did not document time frames for the steps in the process. Additionally, the MRR policy did not document the steps the pharmacist must take when an identified irregularity requires immediate action to protect the resident and prevent the occurrence of an adverse drug event. This is evidenced by: The facility policy titled Drug Regimen Review last revised 5/24/2021, did not document time frames for the different steps of the process or the steps the pharmacist must take when an identified irregularity requires immediate action to protect the resident and prevent the occurrence of an adverse drug event. During an interview on 5/25/2022 at 3:37 PM the Director of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.
- Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
- Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
- State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Fines & penalties
No federal fines in the current CMS record.
Who owns this facility
| Owner / manager | Type | Role | Since |
|---|---|---|---|
| SMITH, GARY | Individual | INDIRECT OWNERSHIP INTEREST; OPERATIONAL/MANAGERIAL CONTROL | since 10/01/2024 |
| VIELKIND, JAMES | Individual | INDIRECT OWNERSHIP INTEREST; CORPORATE OFFICER | since 10/01/2024 |
| BITTERMAN, TODD | Individual | CORPORATE DIRECTOR | since 04/01/2008 |
| BURNS, BRIAN | Individual | CORPORATE DIRECTOR; CORPORATE OFFICER | since 01/01/2011 |
| FRIEDELL, BENJAMIN | Individual | CORPORATE DIRECTOR; ADP OF THE SNF | since 01/01/2019 |
| HAIGHT, SETH | Individual | CORPORATE DIRECTOR | since 01/01/2011 |
| HAVENER, JEANNE-MARIE | Individual | CORPORATE DIRECTOR; CORPORATE OFFICER | since 01/01/2011 |
| HOFFMAN, MARY ELLEN | Individual | CORPORATE DIRECTOR | since 04/01/2015 |
| KLENIEWSKI, NANCY | Individual | CORPORATE DIRECTOR | since 01/01/2011 |
| MIRABITO, WILLIAM | Individual | CORPORATE DIRECTOR | since 01/01/2011 |
| PATTERSON, SARAH | Individual | CORPORATE DIRECTOR | since 04/01/2008 |
| ROBINSON, DANIEL | Individual | CORPORATE OFFICER | since 04/01/2012 |
| EMHOF, JEFFREY | Individual | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | since 03/02/2026 |
| HOLMES, ASHLEY | Individual | OPERATIONAL/MANAGERIAL CONTROL | since 10/01/2024 |
CMS files one row per role, so the 20 rows in the source record cover these 14 parties — each is shown once here with every role it holds. Nothing is omitted. The source lists no ownership percentage for any of them — PECOS records a share only for equity interests, not for board or management roles.
What families pay in NY
This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the New York Medicaid page.
Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.
Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 335204. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-04-22, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →
Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →
Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.