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Phoenix Of Maple Heights

19900 Clare Ave, Maple Heights, OH 44137 · For profit - Limited Liability company · 99 certified beds · (216) 662-3343 Medicare & Medicaid certified

Call the home — (216) 662-3343 Need help choosing, fast? Free, unbiased: Eldercare Locator 1-800-677-1116
Behavioral-health or dementia-care citations — no harm found (F0740, F0758)
Insights

The public record raises real questions here. Weigh the concerns below carefully.

In its favor
  • no federal fines or payment denials on record
Worth asking about
  • a high number of inspection citations overall (44) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
  • its facility-reported quality-measure score sits well above its independent inspection score
  • its independent health-inspection rating is low (1/5)
  • its payroll-based staffing rating is low (1/5)
  • nursing-staff turnover (62%) runs well above the national median (45%)
  • its last standard health inspection was over 2 years ago — the star rating may not reflect current conditions

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

2/5
CMS overall
2 of 5
Health inspectionSurveyor-assigned, ranked within your stateInspector-verified 1 of 5
StaffingFrom payroll records (PBJ) 1 of 5
Quality measuresSelf-reported by the facility 5 of 5

Worth a closer look. This home's quality-measure rating runs 4 stars above its independent health-inspection score. The inspection is done by state surveyors; the quality-measure score leans on data the facility reports about itself — so a gap this large is worth reading the inspection record for.

Location & what’s nearby

Hospital
★★★★★ 5/5 CMS
Urgent care / clinic
5311 Northfield Rd · (216) 577-0224 · Call to confirm hours
Pharmacy
Pharmacy0.3 mi
5321 Warrensville Center Road
Grocery
5321 Warrensville Center Road
Park
5440 Mayville Ave · Typically dawn to dusk
Place of worship

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measures 5 of 5
Long-stay residentspeople who live here 5 of 5

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Trend — is this home getting better or worse?

Over 2025-02 to 2026-06, this home’s CMS overall rating held steady at 2 stars. From monthly CMS archive snapshots.

Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.

Overall rating2★
Inspection scorelower = better
See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents whose need for help with daily activities increased4.7%5.3%15.4%better than state — see note marked double-dagger below the table
Long-stay residents who lose too much weight5.4%6.2%5.4%typical
Long-stay residents with a catheter left in their bladder0.0%0.2%0.9%better than state — see note marked double-dagger below the table
Long-stay residents with a urinary tract infection1.2%0.4%2.0%worse than state — see note marked double-dagger below the table
Long-stay residents with depressive symptoms13.7%30.1%6.5%better than state — see note marked double-dagger below the table
Long-stay residents who were physically restrained0.0%0.1%0.1%better
Long-stay residents with falls causing major injury2.3%3.2%3.3%better
Long-stay residents whose ability to walk worsened2.6%6.1%16.1%better than state — see note marked double-dagger below the table
Long-stay residents on antianxiety or hypnotic medication15.4%25.5%18.9%better
Long-stay residents given the seasonal flu vaccine97.9%94.5%95.3%typical
Long-stay residents with pressure ulcers2.3%3.4%4.7%better
Long-stay residents with worsening bladder/bowel control19.2%21.4%21.2%typical
Long-stay residents who got an antipsychotic medication — see the note below the table3.5%8.8%17.1%better
Short-stay residents who newly got an antipsychotic medication0.0%1.2%1.4%better

On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.

§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

0.22U.S. median 0.31
Therapy hours / resident / day
0.10hours / resident / day
Physical therapy
0.09hours / resident / day
Occupational therapy
0.02hours / resident / day
Speech therapy

Therapy staffing: this home’s payroll records show 0.22 therapist hours per resident per day in 2026Q1 — more than 27% of the 13,892 homes that report any therapy hours at all.

Weekend therapy: weekend therapy hours are 16% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

See every short-stay measure CMS publishes for this home
MeasureThis homeU.S. medianPeriod coveredCMS’s call
Got home and stayed homeRate of successful return to home or community from a SNFnot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNFnot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at dischargenot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at dischargenot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Moving around at dischargePercentage of residents who are at or above an expected ability to move around at dischargenot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identifiednot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care settingnot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final dischargenot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF staynot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsenednot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalizationnot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFsnot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.

From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.

Staffing

0.50
RN hours/ resident / day
0.81
LPN hours/ resident / day
1.97
Aide hours/ resident / day
3.27
Total nurse hours/ resident / day
0.37
RN hoursweekends
61.9%
Total nursing turnover
55.6%
RN turnover

How full it usually is: this home is certified for 99 beds and averages 87.3 residents a day — about 88% occupied, or roughly 12 beds typically open. It runs fairly full. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.27 hrs/resident/day is below the 3.48-hour benchmark and RN staffing of 0.50 is below the 0.55-hour RN benchmark and nurse-aide staffing of 1.97 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 2.88 hrs/resident/day on weekends vs 3.43 on weekdays — 16% thinner on weekends. RN hours go from 0.55 to 0.37 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

This home’s total nursing-staff turnover of 62% is well above the national median of 45%.

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

20
deficiencies at the latest standard inspection (2024-06-13)
5
at the previous standard inspection (2022-04-28)

Deficiencies are more than at the previous inspection — worsening. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

This trend is not current. The most recent of these two inspections was over 2 years ago; the arrow describes what inspectors found then, not what the home is like now.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

44 citations, most serious first. The 10 most serious are shown; the remaining 34 are one tap away and print in full.

  • Potential for harm · Fcited before2024-06-13 · tag F0584 — failed to keep a safe, clean, comfortable home — widespread
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interviews, and review of the facility policy and procedure, the facility failed to ensure the residents' environment was clean, sanitary, and was in good repair. This had the potential to affect all residents residing in the facility. The census was 88. Findings include: Observations during a tour of the facility on 06/12/24 from 1:43 P.M. to 4:49 P.M. with two surveyors revealed: • Residents #56 and #81's room revealed the non- skid strips on floor were coming up off the floor and the privacy curtain rod off was the track. • Residents #57 and #139's room revealed the baseboard heater cover was missing, exposing the heating element. • The wall outside of the locked unit revealed the baseboard heater cover was hanging off and exposing the heating element. • The locked unit had a strong, malodorous smell. At 1:48 P.M. the Director of Nursing (DON) entered the unit. The DON stated there were drops of feces in the hallway, and that was the cause of the odor. The DON then went to get staff to clean up the feces on the floor. • Residents #7 and #22's room revealed…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2024-06-13 · tag F0727 — failed to provide required RN coverage — widespread
    Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and staff interview the facility failed to maintain the services of a registered nurse for at least eight consecutive hours a day, seven days a week as required. This had the potential to affect all 88 residents currently residing in the facility. Findings include: Review of the Payroll Based Journal (PBJ) staffing data report for quarter 1 (10/01/23 - 12/31/23) revealed six identified dates (10/07/23, 10/21/23, 11/18/23, 11/19/23, 12/17/23, and 12/31/23) that had no registered nurse coverage. Review of the following staffing dates on 06/05/24 at 7:46 A.M. with State Tested Nurse Aide (STNA) #492 using the staffing tool worksheet revealed: 10/07/23 (listed as 12/26/23), 10/21/23 (Listed as 12/27/23), 11/18/23 (listed as 12/28/23), 11/19/23 (listed as 12/29/23), 12/17/23 (listed as 12/30/23), 12/31/23 (listed as 12/31/23) and 01/01/24 (listed as 01/01/24) did not have a registered nurse working during the 24 hours for each of the identified dates. Interview on 06/05/24 at 8:33 A.M. with STNA #492 confirmed the above listed dates there were no registered nurses…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2024-06-13 · tag F0868 — widespread
    Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
    What the surveyor found here — the official record, unedited, may be distressing

    Based on record review and staff interview, the facility failed to ensure the medical director was an active participant of the Quality Assessment and Assurance (QAA) committee. This had the potential to affect all residents. The facility census was 88. Findings include: Review of the facility sign-in sheets for the QAA meeting minutes for the meetings dated 07/06/23 through 05/01/24 revealed no evidence the medical director attended the meetings. Interview on 06/11/24 at 12:54 P.M. with the Administrator verified the medical director's signature was not on any of the sign-in sheets for the QAA meetings. The Administrator stated the medical director would at times attend the meetings via phone but was unable to indicate which meetings the medical director attended via phone.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2024-06-13 · tag F0880 — failed to prevent and control infections — widespread
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, record review, review of the Centers for Disease Control and Prevention (CDC) guidelines, and facility policy review the facility failed to maintain an effective infection control program, failed to ensure appropriate personal protective equipment (PPE) was utilized during resident care, and failed to ensure annual Tuberculosis (TB) assessments were completed annually since the last annual survey dated 04/28/22. This had the potential to affect all 88 residents residing in the facility. Findings Include: 1. The entrance conference was held on 06/03/24 at 9:19 A.M. with the Administrator and Chief Clinical Officer (CCO) #490. The facility identified Licensed Practical Nurse (LPN) #517 as the facility's Infection Preventionist (IP). Interview with the Director of Nursing (DON) on 06/10/24 at 3:33 P.M. revealed the IP, LPN #517, had completed her testing and was certified as the IP today. CCO #490 was one acting as the IP for the facility for the last few months. Interview with CCO…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2024-06-13 · tag F0881 — failed to use antibiotics responsibly — widespread
    Implement a program that monitors antibiotic use.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview, record review, and policy review, the facility failed to implement an effective antibiotic stewardship program. This had the ability affect all 88 residents residing in the facility. Findings Include: Interview with the Chief Clinical Officer (CCO) #490 on 06/11/24 from 11:44 A.M. through 1:15 P.M. she has been overseeing the antibiotic stewardship program for approximately the last eight months. The facility's identified Infection Preventionist (IP) at the start of the survey process was Licensed Practical Nurse (LPN) #517. CCO #490 confirmed LPN #517 just received her IP certification on 06/10/24. LPN #517 has been tracking infections and the antibiotics used to treat the infections. LPN #517 is a full-time 7:00 P.M. to 7:00 A.M. supervisor. Every night, a report was run identifying who was on an antibiotic and why. CCO #490 said the facility received monthly reports from both the laboratory and the pharmacy regarding culture results and antibiotic use. She oversaw the program and reviewed the data tracking that LPN #517 completes. Review of the Infection…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2024-06-13 · tag F0882 — widespread
    Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview, record review, and policy review, the facility failed to have an Infection Preventionist providing qualified oversight of the facility's infection control. This had the ability to affect all 88 residents residing in the facility. The facility census was 88. Findings Include: The entrance conference was held on 06/03/24 at 9:19 A.M. with the Administrator and Chief Clinical Officer (CCO) #490. The facility identified Licensed Practical Nurse (LPN) #517 as the facility's Infection Preventionist (IP). Interview with the Director of Nursing (DON) on 06/10/24 at 3:33 P.M. revealed the IP, LPN #517, had completed her testing and was certified as the IP today. CCO #490 was the person acting as the IP for the facility for the last few months. Interview with CCO #490 on 06/10/24 at 3:40 P.M. revealed she has been the IP for the facility for the past eight months. She completed her certification program on 10/28/21. LPN #517 has been completing the infection control tracking each month with CCO #490 reviewing it to ensure the correct information was captured and if any…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-06-13 · tag F0757 — failed to avoid unnecessary drugs — pattern
    Ensure each resident’s drug regimen must be free from unnecessary drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record reviews, interviews, and facility policy review the facility failed to ensure all medications had an appropriate diagnosis for Residents #1, #15, #16, and #62. This affected four residents (#1, #15, #16, and #62) of five residents reviewed for unnecessary medications. The facility census was 88. Findings include: 1. Review of the medical record for Resident #1 revealed an admission date of 10/27/23. Diagnoses included but were not limited to human immunodeficiency virus (HIV), acute and chronic respiratory failure, schizophrenia, dementia with agitation, bipolar disorder, and anxiety disorder. Review of the quarterly Minimum Data Set (MDS) assessment dated [DATE] revealed Resident #1 had intact cognition, antidepressants were being administered, and no behaviors were noted. Review of the physician orders for Resident #1 revealed the following medications listed the class of medication instead of the diagnosis: An order dated 01/04/24 for Omeprazole 20 milligram (mg) capsule delayed release…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-06-13 · tag F0758 — failed to limit and justify psychotropic drugs — pattern
    Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, staff interview, and facility policy review the facility failed to ensure physician orders for psychotropic medications included the diagnosis for each medication for Residents #11, #15, #16, and #62. The facility also failed to ensure monitoring of behaviors and adverse side effects from the use of psychotropic medications affecting for Residents #16 and #62. This affected four residents (#11, #15, #16, and #62) of five residents reviewed for unnecessary medications. The facility census was 88. Findings include: Review of the medical record for Resident #62 revealed an initial admission date of 03/04/20. Diagnoses included schizoaffective disorder, bipolar type, major depressive disorder, persistent mood [affective] disorder, psychotic disorder with delusions, personality disorder, manic episode, severe with psychotic symptoms, bipolar disorder, and post-traumatic stress disorder. Review of the care plan revised on 06/12/23 revealed Resident #62 was at risk for adverse effects of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-06-13 · tag F0761 — failed to label and store drugs safely — pattern
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation and interview the facility failed to ensure a medication cart remained locked when the nurse was not in attendance. This affected one of two medication carts located on the second floor and had the potential to affect all residents except for 14 residents (#7, #11, #22, #25, #29, #33, #36, #40, #45, #54, #72, #78, #83, and #140) located on the secure unit. The facility census was 88. Findings include: Observation of medication cart located in front of the wall between rooms [ROOM NUMBERS] on 06/03/24 at 12:06 P.M. revealed the cart was unlocked, no nurse was in sight, and residents were in the hallway heading to lunch. A housekeeper was in the hallway and said she would locate the nurse. A staff member walked up to the cart and stood there. When asked who she was, the employee identified herself as Licensed Practical Nurse (LPN) #517. Interview with LPN #517 at 06/03/24 at 12:08 P.M. revealed LPN #517 did not realize what was wrong with the cart and was unable to identify the cart was…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-06-13 · tag F0550 — failed to protect resident dignity and rights — isolated
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, record review, and facility policy review facility failed to prevent public indecency to ensure residents were treated with dignity at all times. This affected one resident (#72) of three residents reviewed for dignity and had the potential to affect all residents that may have witnessed Resident #72's public indecency. The facility census was 88. Findings include: Review of the medical record revealed Resident #72 was admitted to the facility on [DATE] with diagnoses including psychosis, schizoaffective disorder, bipolar disorder, factitious disorder (a condition in which a patient intentionally falsifies medical or psychiatric symptoms and can be self-induced or fabricated), and mood disorder. Review of the quarterly comprehensive Minimum Data Set (MDS) 3.0 assessment dated [DATE] revealed Resident #72 was cognitively intact. Observation on 06/03/24 at 11:58 A.M. through 12:15 P.M. revealed Resident #72 was sitting in a wheelchair in the hallway wearing only a T-shirt. The…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
Show the remaining 34 citations
  • Potential for harm · D2024-06-13 · tag F0644 — isolated
    Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and staff interview the facility failed to notify the appropriate state agency (The Ohio Department of Mental Health) of a significant change in Resident #26's mental health condition as required. This affected one resident (#26) of one resident reviewed for preadmission screening and resident review (PASARR). The facility census was 88. Findings include: Review of the medical record for Resident #26 revealed an admission date of 07/06/16. Diagnoses included but were not limited to delusional disorder, depression, vascular dementia, and mood disorder. Review of the 12/29/2017 facility PASARR Identification Screen for Resident #26 revealed it was the most recent PASARR completed. Under section D indications of serious mental illness revealed a diagnosis of delusional (paranoid) disorder and psychiatric services had been utilized within the past two years due to mental disorder. Review of Resident #26's medical diagnoses revealed a diagnosis of schizoaffective disorder on 03/30/21 was added. Review of both the electronic and paper chart revealed no evidence the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-06-13 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on medical record review, observation, interview, and facility policy review the facility failed to ensure comprehensive care plans were created for Resident #26, #63, and #72. This affected three residents (#26, #63, and #72) of three residents reviewed for care plans. The facility census was 88. Findings include: 1. Review of the medical record for Resident #26 revealed an admission date of 07/06/16. Diagnoses included but were not limited to delusional disorders, depression, vascular dementia, osteoarthritis, morbid obesity, gastro esophageal reflux disorder, and schizoaffective disorder. Resident #26 was noted to be cognitively intact and require supervision for eating and oral hygiene. No evidence was found related to a dental care plan to address dental issues. Review of the facility resident dental list for the past twelve months revealed Resident #26's last dental visit was 06/27/23. Review of the 6/27/23 dental summary report for Resident #26 revealed partial dentition, and multiple root tips…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-06-13 · tag F0691 — failed to provide colostomy / ostomy care — isolated
    Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, interview, and facility policy review the facility failed to ensure Resident #67 had orders to care for a urostomy and failed to ensure supplies were available. This affected one resident (#67) of one resident who received ileostomy and colostomy care. The facility census was 88. Findings include: Review of the medical record for Resident #67 revealed an admission date of 03/29/24 with diagnoses including history of other infectious and parasitic disease, pressure ulcer of sacral region, pressure ulcer right heel, colostomy status, artificial opening of the of the urinary tract, chronic kidney disease, and malignant neoplasm of the endometrium, the lining of the uterus. Review of the comprehensive Minimum Data Set (MDS) 3.0 assessment dated [DATE] revealed Resident #67 had intact cognition and had an ostomy. The resident was required substantial to maximum assistance with toileting. Review of the care plan dated 04/05/24 revealed Resident #67 had alterations in elimination related to a…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-06-13 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolated
    Provide safe and appropriate respiratory care for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, record review, and facility policy review the facility failed to ensure Resident #12 had current oxygen orders and an oxygen care plan and failed to ensure portable oxygen tanks were secured. This affected one resident (#12) of ten residents receiving oxygen. The facility census was 88. Findings include: Review of the medical record for Resident #12 revealed an admission date of 05/21/15 with diagnoses including acute kidney failure, dementia, and abnormalities of gait and mobility. Review of the quarterly Minimum Data Set (MDS) 3.0 assessment dated [DATE] revealed Resident #12 had impaired cognition and required substantial to maximal assistance for transfers, hygiene, and dressing. The assessment stated the resident was not receiving oxygen therapy. Review of the care plan dated 03/12/24 revealed Resident #12 did not have an oxygen care plan. Review of the profile computer tab revealed a picture of Resident #12 wearing a nasal canula for oxygen. Review of the physician orders…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-06-13 · tag F0698 — failed to provide proper dialysis care — isolated
    Provide safe, appropriate dialysis care/services for a resident who requires such services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, interview, and facility policy review the facility failed to ensure monitoring prior to and following dialysis treatments for Resident #63. This affected one resident (#63) of one resident residing at the facility receiving dialysis. The facility census was 88. Findings include: Review of the medical record for Resident #63 revealed an admission date of 08/19/23. Diagnoses included but were not limited to end stage renal disease, dependence on renal dialysis, congestive heart failure, and moderate protein-calorie malnutrition. Review of the quarterly Minimum Data Set (MDS) assessment dated [DATE] revealed Resident #63 was receiving dialysis treatments. Review of the facility pre and post dialysis assessments for Resident #63 for the month of April, May, and June of 2024 revealed no documented evidence of pre and post assessments for 04/01/24, 04/03/24, 04/05/24, 04/08/24, 04/10/24, 04/12/24, 04/15/24, 04/17/24, 04/19/24, 05/01/24, 05/08/24, 05/10/24, 05/13/24; no documented evidence of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-06-13 · tag F0740 — failed to provide behavioral / mental-health care — isolated
    Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to monitor resident behaviors, develop resident centered care plans with interventions specific for the resident's behaviors, or implement interventions when behaviors occurred for Resident #72. This affected one resident (#72) of two residents reviewed for behavioral health. The facility census was 88. Findings Include: Review of the medical record revealed Resident #72 was admitted to the facility on [DATE] with diagnoses including psychosis, schizoaffective disorder, bipolar disorder, factitious disorder (a condition in which a patient intentionally falsifies medical or psychiatric symptoms and can be self-induced or fabricated), and mood disorder. Review of the physician's orders for Resident #72 dated 06/23/23 was an order to document resident's behaviors every shift. Review of the Medication Administration Record (MAR) for April, May, and June 2024 for Resident #72 revealed the resident refused all medications every day. Behavior…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-06-13 · tag F0790 — failed to provide dental care — isolated
    Provide routine and 24-hour emergency dental care for each resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on medical record review, ancillary services appointment lists, interviews, and facility policy review the facility failed to ensure dental services were provided to Resident #26 as needed. This affected one resident (#26) of one resident reviewed for dental services. The facility census was 88. Findings include: Review of the medical record for Resident #26 revealed an admission date of 07/06/16. Diagnoses included but were not limited to delusional disorders, depression, vascular dementia, osteoarthritis, morbid obesity, gastro esophageal reflux disorder, and schizoaffective disorder. Resident #26 was noted to be cognitively intact and require supervision for eating and oral hygiene. No evidence was found related to a dental care plan to address dental issues. Review of the facility resident dental list for the past twelve months revealed Resident #26's last dental visit was on 06/27/23. Review of the 06/27/23 dental summary report for Resident #26 revealed partial dentition, and multiple root tips needed to be extracted. An oral surgery referral was noted to be written to a…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-06-13 · tag F0919 — failed to provide a working call system — isolated
    Make sure that a working call system is available in each resident's bathroom and bathing area.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, observation, interview, and facility policy review the facility failed to ensure call lights were functional and in reach for Residents #5, #12, and #13. This affected three residents (#5, #12 and Resident #13) of 88 residents reviewed for call lights. The facility census was 88. Findings include: 1. Review of the medical record for Resident #12 revealed an admission date of 05/21/15 with diagnoses including acute kidney failure, dementia, and abnormalities of gait and mobility. Review of the quarterly Minimum Data Set (MDS) 3.0 assessment dated [DATE] revealed Resident #12 had impaired cognition and required substantial to maximal assistance for transfers, hygiene, and dressing. The resident was dependent for transferring. Review of the care plan dated 03/12/24 revealed Resident #12 had a self-care deficit related to weakness and behaviors. Interventions included one staff for assistance with dressing, eating, and toileting. 2. Review of the medical record for Resident #13 revealed an…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Environmental Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-04-30 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review, interview and facility policy review, the facility failed to ensure Resident #35's bilateral lower extremity non-pressure wound care was completed as ordered by the physician. This finding affected one resident (#35) of three residents reviewed for wounds. Findings include: Review of the medical record revealed Resident #35 was readmitted on [DATE] with diagnoses including partial traumatic amputation of the left foot, sepsis, and chronic obstructive pulmonary disease. Review of the Minimum Data Set (MDS) assessment dated [DATE] revealed Resident #35 exhibited moderate cognitive impairment. Review of Resident #35's physician orders revealed an order dated 04/17/24 to cleanse the bilateral lower extremities with normal saline, apply collagen powder to the wound bed followed by Xeroform (non-adherent dressing) and cover with a four-by-four gauze and wrap with Kerlix gauze once every two days. Review of the Medication Administration Records (MARS) and Treatment Administration…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2024-03-27 · tag F0921 — failed to keep a safe, functional, sanitary building — widespread
    Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and review of facility policy, the facility did not ensure facility air temperatures were maintained between 71 to 81 degrees Fahrenheit (F). This affected all 87 residents residing in the facility. The facility census was 87. Findings include: Observation on 03/26/24 at 4:00 P.M. revealed nursing staff throughout the facility had various cooling fans running and housekeeping employees were profusely sweating while cleaning rooms on the 200 unit. Observations on 03/26/24 from 4:00 P.M. until 4:45 P.M. revealed the end of the 200 hall the air temperature was 84.9 degrees F and observation of three resident rooms on the 200 unit revealed ambient air temperatures were between 82.2 and 83.9 degrees F. Interview on 03/26/24 at 4:01 P.M. with Resident # 45 revealed they felt hot in their room. Interview on 03/26/24 at 4:05 P.M. with Resident # 42 stated they felt a little hot. Interview on 03/26/24 at 4:10 P.M. with Housekeeper #386 revealed they felt overheated while cleaning resident rooms because the facility felt too warm. Interview on 03/26/24 at 10:00…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Environmental Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2023-11-30 · tag F0804 — failed to serve food at safe, palatable temperature — widespread
    Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation and interview the facility failed to ensure adequate food temperatures. This had the potential to affect to all residents that resided in the facility. The facility census was 91. Findings include: Interview on 11/28/23 at 9:30 A.M. with Resident #64 revealed her meals were always cold. Interview on 11/28/23 at 10:31 A.M. with Residents #53 and #54 revealed their meals were always cold. Interview on 11/28/23 at 11:40 A.M. with Chef #215 revealed he was aware of residents concerns regarding food temperatures. Chef #215 stated the temperatures were taken prior to the trays leaving the kitchen. The facility did not have heated food boxes for transporting meals. Observation of food temperatures being obtained at time of interview revealed the rigatoni was 149 degrees Fahrenheit (F), sausage and peppers were 171 degrees F and the broccoli was 181 degrees F. A test tray left the kitchen at 12:08 P.M. and was on the floor at 12:10 P.M. At 12:35 P.M., after all residents were served the test tray was completed. The rigatoni was 109 degrees F, the sausage and peppers…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-11-30 · tag F0842 — failed to keep accurate, complete medical records — isolated
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review the facility failed to accurately document the times medication was administered. This affected three of three residents (#62, #63 and #64) reviewed for medication administration documentation. The facility census was 91. Findings include: 1. Review of Resident #62's physician orders for November 2023 revealed an order for Aricept (used to treat dementia) 10 milligrams (mg) at 7:00 A.M. Review of the Medication Administration Record (MAR) for November 2023 revealed Aricept 10 mg was documented as administered on 11/01/23 at 2:45 P.M., 11/02/23 at 12:43 P.M., 11/05/23 at 1:15 P.M., 11/09/23 at 6:00 P.M., 11/16/23 at 3:35 P.M. and 11/28/23 at 12:32 P.M. 2. Review of Resident #63's physician orders for November 2023 revealed orders for benzotropine (used to treat Parkinson's disease) 2 mg at 7:00 A.M., and Depakote (seizure medication) 125 mg at 7:00 A.M. Review of the MAR for November 2023 revealed benzotropine and Depakote were documented as administered on 11/01/23 at 2:46 P.M., 11/03/23 at 11:37 A.M., 11/07/23 at 11:19 A.M., 11/09/23 at 5:51…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2022-04-28 · tag F0550 — failed to protect resident dignity and rights — isolated
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, record review and interview, the facility failed to ensure that one resident (Resident #4) was served their lunch meal at the same time as the other residents seated at the dining table. This affected one (Resident #4) of three (Resident #55 and Resident #57) seated at a table in first floor dining room. The facility census was 92. Findings included: Observation of lunch service on 04/26/22 at 12:05 P.M. in the first-floor dining room, Resident #4 was observed seated at a table with two other residents (Resident #55 and Resident #57). Resident #55 and Resident #57 had their lunch trays and were eating their meals. Resident #4 did not have her lunch meal. Other residents seated in the dining room continued to receive their meals. During continued observation from 12:05 P.M. to 12:35 P.M., Resident #4 remained seated at the dining table without her lunch tray. Resident #57 completed her meal at 12:25 P.M. Resident #4 did not receive her lunch tray until 12:35 P.M. Review of Resident #4's medical record indicated an admission date of 09/04/19. Diagnoses included…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-04-28 · tag F0578 — failed to honor advance directives / code status — isolated
    Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to ensure accurate advance directive orders matched throughout the medical record for Resident #42. This affected one of 24 residents reviewed for advanced directives. The facility census was 92. Findings include: Resident #42's was admitted to the facility on [DATE] with diagnoses that included dementia, bipolar, and schizoaffective disorder. Review of the most recent Minimum Data Set (MDS) 3.0 assessment dated [DATE] revealed Resident #12 had impaired cognition and received hospice care. Review of the electronic medical record (EMR) physician's orders revealed an order dated [DATE] for a full code status (meaning to initiate cardiopulmonary resuscitation (CPR) if no heartbeat.) Review of the signed physicians' order for [DATE] revealed Resident #42 had a full code status. Review of the hard medical chart for Resident #42 revealed a signed Do Not Resuscitate Comfort Care (DNRCC) code status (meaning any care that eases pain and suffering but no…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-04-28 · tag F0677 — failed to help fully-dependent residents with daily care — isolated
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and observation, the facility failed to ensure nail care was provided. This affected three (Resident #37, Resident #53, and Resident #58) out of five residents (Resident #8 ad Resident #42). The facility census was 92. Findings Include: 1. Review of the open record of Resident #37 revealed he was admitted to the facility on [DATE] and then readmitted on [DATE]. His admitting diagnoses included major depressive disorder, type II diabetes, dementia, severe protein calorie malnutrition, bipolar disorder and fracture of the neck of the left femur. Review of this resident's Minimum Data Set assessment dated [DATE] revealed this resident was alert and oriented times three. Review of his of activities of daily living revealed he needed supervision with set up for bed mobility, transfers, dressing, eating, toilet use and personal hygiene. Observation on 04/26/22 at 8:00 A.M. revealed the resident was appropriately dressed. The resident stated his showers were on time and as he liked. It was noted at…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2022-04-28 · tag F0761 — failed to label and store drugs safely — isolated
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation and interview the facility failed to ensure the medical supplies inside the treatment cart were not expired, and failed to ensure medications opened were dated with the date they were opened. This has the potential to affect 14 residents (Resident #6, Resident #7, Resident #17, Resident #23, Resident #27, Resident #33, Resident #35, Resident #56, Resident #61, Resident #84, Resident #86, Resident #87, Resident #90 and Resident #292); three residents (Resident #15, Resident #43, Resident #87) out of three residents reviewed for insulin not dated and for eye drops not dated when opened; and it had the potential to affect five residents (Resident #18, Resident #33, Resident #52, Resident #80 and Resident #90) out of five residents reviewed for expired medications/supplies. The facility census was 92. Findings Include 1. Observation of the cart on 04/26/22 at 8:30 A.M. revealed the cart contained a small box of Epsom salts opened with an expiration date of 04/19; one Intravenous start kit dated 02/28/22; 2 Puertane Virus Trap Systems dated 10/30/19; Ammonia Lactate…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-04-28 · tag F0920 — isolated
    Provide at least one room set aside to use as a resident dining room and for activities, that is a good size, with good lighting, air flow and furniture.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation and interview the facility failed to ensure the dining room chairs were safe and in good working order. This had the potential to affect nine residents (Resident #13, #14, #16, #18, #20, #24, #40, #64 and #74) who used chairs in the dining room. The facility census was 92. Findings include: Observation on 04/26/22 at 12:15 P.M. of the second-floor dining room revealed three chairs with broken and cracked wooden supports. One chair was turned facing the wall and two chairs were placed at tables. Interview and observation on 04/26/22 at 12:28 P.M. with Minimum Data Set (MDS) Nurse #601 verified the above findings and revealed she was unaware of the three broken chairs in the dining room. MDS nurse #601 stated the facility had ordered new chairs that were arriving soon. MDS Nurse #601 removed two of the three broken chairs out of the dining room. Interview on 04/28/22 at 4:50 P.M. with the Maintenance Director #602 revealed he was new to the job and had not conducted any environmental rounds to ensure equipment is in working order. Review of the facility's policy…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Environmental Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2019-03-28 · tag F0812 — failed to store, cook, and serve food safely — widespread
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation and interview, the facility failed to ensure staff used a beard restraint when preparing and plating food for residents to prevent hair from contaminating food during meal service. This finding had the potential to affect all seventy residents residing in the facility who received meals from the kitchen and the dining rooms. Findings include: 1. Observation on 03/25/19 at 12:08 P.M. revealed Dining Aide (DA) #401 was in the main dining room on the first floor plating food from a steam table for resident consumption and the staff member had a black beard with no beard restraint in place. Observation on 03/26/19 at 8:40 A.M. revealed DA #401 was in the main dining room on the first floor plating food from a steam table for resident consumption and the staff member had a black beard with no beard restraint in place. Interview on 03/26/19 at 9:20 A.M. with DA #401 confirmed he was aware that he should have had a beard restraint in place however his chin was irritated and he did not want to wear one. 2. An observation of puree food preparation in the kitchen with…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2019-03-28 · tag F0880 — failed to prevent and control infections — widespread
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to establish an effective infection prevention, control and monitoring program. This had the potential to affect all 70 residents who resided in the facility. Findings include: An interview with the Director of Nursing (DON) on 03/28/19 at 1:30 P.M. revealed she was the infection control designee for the facility. She provided three months of her tracking for infections and antibiotic use in the facility. She stated she had started her position in January 2019 and did not have the tracking or any information regarding infection control tracking prior to January 2019. Review of the information provided by the DON for January 2019 revealed eight entries for residents who had received antibiotics for the month on a form titled, Antibiotic Use Tracking Sheet. For February and March 2019 (through the date of the survey), the tracking sheets indicated four residents had received antibiotics for those months. The DON also provided, Monthly Reports of Facility Infections, which contained a breakdown for the months of January,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2019-03-28 · tag F0881 — failed to use antibiotics responsibly — widespread
    Implement a program that monitors antibiotic use.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to ensure an effective antibiotic use and monitoring program. This had the potential to affect all 70 residents who resided in the facility. Findings include: An interview with the Director of Nursing (DON) on 03/28/19 at 1:30 P.M. revealed she was the infection control designee for the facility. She provided three months of her tracking for infections and antibiotic use in the facility. She stated she had started in her position in January 2019 and did not have any of the tracking or information regarding infection control prior to January 2019. Review of the information provided by the DON for January 2019 revealed eight entries for residents who had received antibiotics for the month on a form titled, Antibiotic Use Tracking Sheet. For February and March 2018 (through the date of the survey), the tracking sheets indicated four residents had received antibiotics for those months. The DON also provided, Monthly Reports of Facility Infections, which contained a breakdown for January, February and March 2019. The January 2019…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2019-03-28 · tag F0584 — failed to keep a safe, clean, comfortable home — pattern
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, record review and interview, the facility failed to ensure a clean and sanitary smoking area. This finding affected Resident #268 and had the potential to affect all twenty-four smokers (Residents #1, #4, #5, #20, #24, #26, #27, #33, #34, #35, #39, #40, #41, #42, #47, #48, #50, #52, #53, #59, #63, #65, #267 and #268) who reside in the facility and smoke in the courtyard. The facility census was 70. Findings include: Observation on 03/25/19 at 10:07 A.M. with State Tested Nursing Assistant (STNA) #405 revealed residents were allowed in the courtyard for a designated smoke break. Further observation revealed the courtyard had a large amount of cigarette butts on the cement and grass areas of the courtyard. Interview with STNA #405 at the time of the observation revealed the residents sometimes cleaned up the courtyard. Observation on 03/26/19 at 10:45 A.M. with STNA #405 revealed the smoking courtyard area had a large amount of cigarette butts in the grass area of the courtyard. Interview at the time of the observation with STNA #405 indicated staff would try to…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2019-03-28 · tag F0641 — pattern
    Ensure each resident receives an accurate assessment.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to ensure comprehensive assessments were complete and accurate. This finding affected five (Residents #22, #33, #46, #47 and #57) of twenty-one residents reviewed for comprehensive assessments. Findings include: 1. Review of Resident #46's medical record revealed the resident was admitted to the facility on [DATE] with diagnoses including vascular dementia without behavioral disturbance, end stage renal (kidney) disease and type two diabetes. Review of Resident #46's Minimum Data Set (MDS) 3.0 assessment dated [DATE] revealed the resident exhibited moderate cognitive impairment. This assessment indicated Resident #46 received three doses of an antianxiety medication in the seven day look back period of 02/07/19 to 02/13/19. Review of Resident #46's physician orders revealed an order dated 11/28/18 for Lorazepam (an antianxiety medication), 0.5 mg (milligrams), give one tablet by mouth every day for dialysis days on Tuesday, Thursday and Saturdays. Review…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2019-03-28 · tag F0582 — isolated
    Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and interview, the facility failed to accurately inform residents of their discharge date s from Medicare Part A affecting Residents #270, #272 and #273. This affected three of four residents reviewed for beneficiary notifications. Findings Include: 1. Resident #270 was admitted to facility on 07/03/18. Her clinical census report revealed her last covered day (LCD) of Medicare A as 07/24/18 and Medicaid would start on 07/25/18 as a payment source. Resident #270 was issued a Notice of Medicare Non-Coverage form (NOMNC) for a LCD of 07/30/18 and it was signed by Resident #270 on 07/27/18. Further review of Resident #270's record revealed a Skilled Nursing Facility Advance Beneficiary Notice of Non-Coverage (SNF ABN). It was issued with a start date of 07/30/18 and was signed by Resident #270 on 07/27/18. Interview on 03/27/19 at 6:01 P.M. with the Administrator and Social Service Designee (SSD) #407 revealed SSD #407 was notified by Physical Therapy of residents LCD and she will initiate the NOMNC, and SNF ABN if required, with the resident, or family, or…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2019-03-28 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to develop a comprehensive, resident centered care plan for Resident #53 regarding urinary/bladder infections and his need to self-catheterize. This affected one of two residents reviewed for catheters. The facility census was 70. Findings include: Record review revealed Resident #53 was admitted to the facility on [DATE] with diagnoses including diabetes, cystitis (a urinary tract infection), hematuria (blood in the urine) and paraplegia. The resident had a history of bladder and urinary tract infections. Review of his most recent quarterly minimum data set assessment dated [DATE] revealed he was alert, oriented and cognitively intact. An interview with Resident #53 on 03/26/19 at 9:34 A.M. revealed he performed self-catheterizations (procedure involving the insertion of a tube into the bladder to empty urine) four to five times daily. He stated he had done this for years. He indicated he had told facility staff several days prior that he…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2019-03-28 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to ensure Resident #2's neurological examinations were completed as required after an unwitnessed fall. This finding affected one of five residents reviewed for accidents. Findings include: Resident #2 was admitted to facility on 10/19/16 with diagnoses including heart failure, hypertension, atrial fibrillation and schizoaffective disorder, bipolar type. His care plan, dated 12/15/18, revealed he was at increased risk for falls. Interventions included fall risk standard precautions and for staff to increase safety monitoring. Resident #2's Minimum Data Set (MDS) assessment dated [DATE] revealed a Brief Interview for Mental Status (BIMS) of zero, scores of zero to seven indicate severe cognitive impairment. Review of Progress Notes revealed Resident #2 had an unwitnessed fall on 12/30/18. Resident #2 was assessed for injuries and a 4.0 centimeter (cm) wide and 1.5 cm deep laceration was discovered on the front of his right lower leg. He was sent to the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2019-03-28 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolated
    Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to ensure Resident #36's catheter was changed according to the physician orders. This affected one of two resident reviewed for urinary catheters. Findings include: Review of Resident #36's medical record revealed the resident was admitted to the facility on [DATE] with diagnoses including altered mental status, urinary tract infection and unspecified dementia without behavioral disturbance. Review of Resident #36's Minimum Data Set (MDS) assessment dated [DATE] indicated the resident exhibited severe cognitive impairment and had an indwelling urinary or Foley catheter, a tube inserted into the bladder to drain urine. Review of Resident #36's physician orders revealed an order dated 01/24/19 to change the Foley catheter every two weeks. Review of Resident #36's treatment administration records (TARS) from 02/01/19 to 03/27/19 revealed the resident's catheter was last changed on 02/21/19 and was required to be changed again on 03/07/19 and 03/21/19. The…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2019-03-28 · tag F0698 — failed to provide proper dialysis care — isolated
    Provide safe, appropriate dialysis care/services for a resident who requires such services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to ensure Resident #46's arteriovenous (AV) fistula (a vascular access device surgically created for kidney dialysis) was monitored according to the physician orders. This finding affected one of one resident reviewed for dialysis. Findings include: Review of Resident #46's medical record revealed the resident was admitted to the facility on [DATE] with diagnoses including vascular dementia without behavioral disturbance, and end stage renal (kidney) disease. Review of Resident #46's Minimum Data Set (MDS) 3.0 assessment dated [DATE] revealed the resident exhibited moderate cognitive impairment. Review of Resident #46's physician orders revealed a order dated 02/09/13 for nursing staff to check the left upper extremity/arm AV fistula site for bruit and thrill every shift. A bruit is a swishing sound heard when a stethoscope is placed on the AV fistula and a thrill is the vibration felt on the AV fistula. Checking for the bruit and the thrill ensure the AV…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2019-03-28 · tag F0757 — failed to avoid unnecessary drugs — isolated
    Ensure each resident’s drug regimen must be free from unnecessary drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to ensure vital signs were checked as ordered prior to the administration of a blood pressure medication for Resident #47. This affected one of five residents reviewed for unnecessary medications. Findings include: Review of the record revealed Resident #47 was admitted to the facility on [DATE] with diagnoses including major depressive disorder, diabetes mellitus, weakness, dementia and a history of stroke. Review of physician orders revealed Coreg, a blood pressure medication, was ordered on 09/27/18 and was to be administered twice a day to Resident #47. Review of the pharmacy recommendation dated 03/07/19 revealed a recommendation for a blood pressure and pulse be checked prior to the administration of Coreg, one of several blood pressure medications taken by Resident #47. The recommendation was approved by the physician and the physician wrote an order on 03/21/19 which directed nursing staff to hold the blood pressure medication if…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2019-03-28 · tag F0759 — failed to keep medication error rate low — isolated
    Ensure medication error rates are not 5 percent or greater.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review and interview, the facility failed to ensure Resident #366's medications were administered according to the physician orders and with an error rate of less than 5% (percent). This finding affected one (Resident #366) of five residents observation for medication administration. A total of 26 medications were administered with two errors resulting in a medication error rate of 7.69%. Findings include: Review of Resident #366's medical record revealed the resident was admitted to the facility on [DATE] with diagnoses including Methicillin Resistant Staphylococcus aureus infection, septic pulmonary embolism (blood clot in the lung) and low back pain. Review of Resident #366's physician orders revealed an order dated 03/21/19 to infuse Vancomycin (an antibiotic) 1.25 grams (gm) via intravenously (IV) every twelve hours, due at 8:00 A.M. and 8:00 P.M. Review of Resident #366's physician orders revealed an order dated 03/07/19 for Humalog insulin (fast acting insulin), eight units…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2019-03-28 · tag F0761 — failed to label and store drugs safely — isolated
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review and interview, the facility failed to ensure expired medications were discarded appropriately. This finding affected three (Residents #17, #53 and #55) of three residents whose insulin was stored in the two front hall medication storage cart. Findings include: 1. Review of Resident #21's medical record revealed the resident was admitted to the facility on [DATE] with diagnoses including type two diabetes mellitus with other diabetic kidney complications, conduct disorder and bipolar disorder. Review of Resident #21's physician orders revealed an order dated 07/28/18 for Humulin N insulin, inject 20 units subcutaneously (SQ) every morning. Observation on 03/26/19 at 8:04 A.M. with Licensed Practical Nurse (LPN) #802 of the two front hall medication storage cart revealed Resident #21's Humulin N (long acting insulin) was dated 01/30/19. Interview on 03/26/19 at 8:08 A.M. with LPN #802 confirmed Resident #21's Humulin N was expired and should have been discarded. Review of the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2019-03-28 · tag F0773 — isolated
    Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to ensure the results of laboratory testing for Resident #53 were reported promptly to the ordering physician. This affected one of two residents reviewed for catheters. Findings include: Review of the record of Resident #53 revealed he was admitted to the facility on [DATE] with diagnoses including diabetes, cystitis (urinary tract infection), hematuria (blood in the urine) and paraplegia. The resident had a history of bladder and urinary tract infections. Review of his most recent quarterly Minimum Data Set assessment dated [DATE] revealed he was alert, oriented and cognitively intact. Review of a nursing note dated 03/19/19 at 2:30 P.M. revealed Resident #53 told staff he had a bladder infection, stating he had one in the past and knew how it felt. The note indicated the resident catheterized (insertion of a tube into the bladder to drain the urine from the bladder) himself and denied pain or bleeding, but did state there was puss when he…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2019-03-28 · tag F0842 — failed to keep accurate, complete medical records — isolated
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to ensure Resident #36's and Resident #44's medical records contained complete and accurate documentation. This affected one (Resident #36) of five residents reviewed for accidents and one (Resident #44) of two residents reviewed for hospitalizations. Findings include: 1. Review of Resident #36's medical record revealed the resident was admitted to the facility on [DATE] with diagnoses including altered mental status, hyperlipidemia and urinary tract infection. Review of Resident #36's Minimum Data Set (MDS) 3.0 assessment dated [DATE] indicated the resident exhibited severe cognitive impairment. Review of Resident #36's progress note dated 03/13/19 at 5:51 P.M. indicated the resident was transported to an appointment with an escort at the hospital. The State Tested Nursing Assistant (STNA) escorted the resident, notified and updated the staff that the hospital staff escorted the resident to have labs drawn and let the resident leave without the nursing…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • No harm found · C2024-06-13 · tag F0838 — failed to assess facility resources and resident needs — widespread
    Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on facility assessment review and staff interview, the facility failed to ensure its facility assessment contained the necessary required information related to contracted nurses and state tested nurse aides. This had the potential to affect all 88 residents residing at the facility. Findings include: Interview on 06/06/24 at 12:35 P.M. with the Director of Nursing (DON) confirmed the facility does use agency when needed for staffing shortages. Interview on 06/10/24 at 10:17 A.M. with the Administrator confirmed the facility utilizes agency for staffing when needed and confirmed the facility assessment stated under the contracts section, the facility utilizes contractors for emergencies when they need staff. Interview on 06/10/24 at 11:42 A.M. with State Tested Nurse Aide (STNA) #492, who is the facility scheduler, confirmed the facility uses agency usually at least a couple times a week. STNA #492 also confirmed on 10/07/23, two agency Licensed Practical Nurses (LPNs) were used, on 10/21/23 one agency LPN…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • No harm found · C2024-06-13 · tag F0947 — failed to train nurse aides adequately — widespread
    Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on facility employee file review and interview, the facility failed to ensure two State Tested Nurse Aides (STNAs) #494 and #498 of four STNAs reviewed received the required 12 hours annually of continuing education credits. This had the potential to affect all 88 residents residing at the facility. Findings include: Review of the staff education for STNA #494 revealed evidence of four one-hour education in-services (06/08/23, 12/27/23, 01/31/24, and 04/26/24) in the past 12 months. Review of the staff education for STNA #498 revealed evidence of nine one-hour education in-services (07/26/23, 08/30/23, 10/25/23, 11/29/23, 01/31/24, 02/28/24, 03/21/24, 04/26/24, and 05/29/24) in the past 12 months. Review of the facility education in-service sign in sheets from the past 12 months revealed STNAs #494 and #498 were not listed on all 12 months to meet the required 12 hours of education annually for staff. Interview on 06/11/24 at 9:07 A.M. with Chief Clinical Officer #490 and the Administrator confirmed they were unable to produce proof of 12 education credits for STNAs #494 and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

No federal fines in the current CMS record.

Who owns this facility

Owner / managerTypeRoleShareSince
PHOENIX HEALTH SERVICES LLCOrganization5% OR GREATER DIRECT OWNERSHIP INTEREST; OPERATIONAL/MANAGERIAL CONTROL100%since 01/01/2019
THE LOUIS SCHONFELD TRUST DATED SEPTEMBER 20,2022Organization5% OR GREATER INDIRECT OWNERSHIP INTEREST; ADP OF THE SNFNO PERCENTAGE PROVIDEDsince 12/28/2025
SCHONFELD, RITAIndividual5% OR GREATER INDIRECT OWNERSHIP INTEREST; MANAGING CONTROL - GOVERNING BODY; CORPORATE OFFICER; OPERATIONAL/MANAGERIAL CONTROLNO PERCENTAGE PROVIDEDsince 12/28/2025
SCHONFELD, BERNARDIndividualCORPORATE OFFICER; OPERATIONAL/MANAGERIAL CONTROLsince 01/01/2019

CMS files one row per role, so the 10 rows in the source record cover these 4 parties — each is shown once here with every role it holds. Nothing is omitted.

2 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.

Follow the money — this home’s finances

Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.

$9.0M
Net patient revenuemost recent cost report
+9.9%
Operating marginrevenue minus expenses
$727K
Related-party expense9% of expenses
Who pays — share of resident-days
Medicaid 87%Medicare 2%Other / private 11%

About 87% of this home’s resident-days are paid by Medicaid, which reimburses well below the cost of care in most states. Heavily Medicaid-dependent homes run on thinner budgets — a context worth holding next to the staffing and inspection record, not a fault in itself. This home reported $727K paid to related parties (affiliated landlords or management companies) in its most recent cost report.

Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.

Cost & finances

$255per resident / day
operating cost
$7,746per month
≈ monthly operating cost
$283per day
avg. revenue, all payers

Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.

What families pay in OH

Paying with Medicaid

This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Ohio Medicaid page.

Typical monthly cost in Ohio
$9,186/mo
Nursing home (semi-private)
$10,389/mo
Nursing home (private)
$6,103/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 365520. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2024-06-13, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

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