Oak Hills Living Center
1100 West Georgia, Jones, OK 73049 · For profit - Limited Liability company · 160 certified beds · (405) 400-2295 Medicare & Medicaid certified
This home has serious findings on its record. Read them closely before you consider it.
- CMS lists it as a Special Focus candidate — not on the watch list itself, but among the homes CMS is watching because of its recent inspection history
- CMS has flagged it for abuse
- it has abuse, neglect, or exploitation citations (F0600, F0602, F0603) — most recent Dec 2025
- it has citations for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0607, F0609, F0610) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
- inspectors cited 1 immediate-jeopardy problem — the most serious level
- inspectors recorded 3 serious findings as past non-compliance — the problem was found, fixed, and verified before the survey closed, so it is history rather than a current condition, but it is still worth asking what changed
- a high number of inspection citations overall (37) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
- the CMS record shows $137,412 in federal fines (most recent 2025-12-03)
- its independent health-inspection rating is low (1/5)
- its payroll-based staffing rating is low (2/5)
- its facility-reported quality-measure rating is low (1/5)
- nursing-staff turnover (83%) runs well above the national median (45%)
One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.
A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.
| Health inspectionSurveyor-assigned, ranked within your stateInspector-verified | 1 of 5 |
| StaffingFrom payroll records (PBJ) | 2 of 5 |
| Quality measuresSelf-reported by the facility | 1 of 5 |
Location & what’s nearby
Open in Google Maps ↗ · Directions ↗ · Larger map ↗
Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.
Quality measures — how residents actually fare
| Overall quality measures | 1 of 5 |
| Long-stay residentspeople who live here | 2 of 5 |
| Short-stay residentsrehab / post-hospital | 1 of 5 |
Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.
Trend — is this home getting better or worse?
Over 2025-02 to 2026-06, this home’s CMS overall rating fell from 2 to 1 stars. From monthly CMS archive snapshots.
Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.
See all quality measures vs. state & national benchmarks
| Measure | This home | State avg | Typical state | vs typical state |
|---|---|---|---|---|
| Long-stay residents whose need for help with daily activities increased | 16.5% | 13.6% | 15.4% | typical |
| Long-stay residents who lose too much weight | 7.9% | 3.3% | 5.4% | worse |
| Long-stay residents with a catheter left in their bladder | 1.3% | 1.9% | 0.9% | better than state‡ — see note marked double-dagger below the table |
| Long-stay residents with a urinary tract infection | 1.2% | 2.8% | 2.0% | better |
| Long-stay residents with depressive symptoms | 0.0% | 3.4% | 6.5% | check this* — see note marked star below the table |
| Long-stay residents who were physically restrained | 0.0% | 0.1% | 0.1% | better |
| Long-stay residents with falls causing major injury | 1.1% | 4.7% | 3.3% | better |
| Long-stay residents whose ability to walk worsened | 18.7% | 13.7% | 16.1% | worse |
| Long-stay residents on antianxiety or hypnotic medication | 38.6% | 25.7% | 18.9% | worse |
| Long-stay residents given the seasonal flu vaccine | 96.6% | 94.6% | 95.3% | typical |
| Long-stay residents with pressure ulcers | 5.4% | 4.7% | 4.7% | worse |
| Long-stay residents with worsening bladder/bowel control | 20.7% | 17.1% | 21.2% | typical |
| Long-stay residents who got an antipsychotic medication§ — see the note below the table | 58.2% | 17.5% | 17.1% | check this† — see note marked dagger below the table |
| Short-stay residents who newly got an antipsychotic medication | 13.8% | 1.8% | 1.4% | worse |
| Short-stay residents given the seasonal flu vaccine | 52.8% | 74.1% | 79.4% | worse |
| Short-stay residents rehospitalized after admission | 39.7% | 27.3% | 22.6% | worse |
| Short-stay residents with an outpatient ER visit | 12.7% | 16.6% | 12.0% | typical |
| Long-stay hospitalizations per 1,000 resident days | 2.32 | 2.31 | 1.67 | worse |
| Long-stay outpatient ER visits per 1,000 resident days | 2.44 | 2.96 | 1.80 | worse |
* This home reported 0% on a measure where lower is better. That can mean genuinely excellent care — but because the number is self-reported, a zero can also mean the problem was not recorded. Weigh it against the inspection record above.
† This value is several times the typical-state benchmark. It can be real, or it can be a coding artifact in what the facility submitted. Weigh it against the inspection record above.
‡ On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.
§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.
CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.
Short-stay rehab — if you are coming here from a hospital
Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.
37.6% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — which CMS reads as no different from the national rate. This is CMS’s risk-adjusted rate over 34 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.
Met the expected recovery: 38.7% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 62 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.
Therapy staffing: this home’s payroll records show 0.05 therapist hours per resident per day in 2026Q1 — more than 2% of the 13,892 homes that report any therapy hours at all.
Weekend therapy: weekend therapy hours are 0% of this home’s weekday level — it runs therapy on weekdays, with essentially none at the weekend. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.
This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.
See every short-stay measure CMS publishes for this home
| Measure | This home | U.S. median | Period covered | CMS’s call |
|---|---|---|---|---|
| Got home and stayed homeRate of successful return to home or community from a SNF | 37.6%CMS range 25.3–51.9 | 51.5% | Oct 2022–Sep 2024 | no different from U.S. |
| Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF | 10.8%CMS range 7.1–15.6 | 10.7% | Oct 2022–Sep 2024 | no different from U.S. |
| Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge | 38.7% | 56.6% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge | 40.3% | 52.8% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge | 35.5% | 50.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified | 81.8% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting | 96.5% | 100.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay | 0.0% | 0.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened | 6.8% | 1.9% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization | 7.3%CMS range 4.2–11.7 | 7.1% | Oct 2023–Sep 2024 | no different from U.S. |
| Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs | 1.26 | 1.02 | Oct 2022–Sep 2024 | CMS makes no comparison for this measure |
From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.
Staffing
How full it usually is: this home is certified for 160 beds and averages 116.8 residents a day — about 73% occupied, or roughly 43 beds typically open. It usually has some room. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.
Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.67 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 0.22 is below the 0.55-hour RN benchmark and nurse-aide staffing of 2.61 is at or above the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.
Weekend coverage: total nurse staffing is 2.22 hrs/resident/day on weekends vs 4.26 on weekdays — 48% thinner on weekends — a notable drop. RN hours go from 0.28 to 0.09 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)
This home’s total nursing-staff turnover of 83% is well above the national median of 45%.
Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.
Inspection trend
Deficiencies are more than at the previous inspection — worsening. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.
Inspection deficiencies
State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.
Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.
37 citations, most serious first. The 15 most serious are shown; the remaining 22 are one tap away and print in full.
- Immediate jeopardy · Jcited before2025-12-03 · tag F0600 — failed to protect residents from abuse and neglect — isolatedProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY A past noncompliance Immediate Jeopardy (IJ) situation was determined to exist effective 11/07/25 related to the facility's failure to provide supervision to prevent elopement.Based on observation, record review, and interview, the facility failed to ensure a resident requiring increased visual checks was not neglected for 1 (#1) of 3 sampled residents reviewed for neglect.LPN #1 identified 119 residents resided in the facility. The DON identified 21 residents at risk for elopement. Findings:On 11/18/25 at 5:46 a.m., window alarms were observed in all rooms on hall 500, the secured dementia unit.On 11/18/25 at 10:46 a.m., CNA #1 demonstrated a window alarm to be functioning by raising the window. The alarm sounded upon the window being raised.On 11/18/25 at 10:53 a.m., the fence outside the secured dementia unit was observed. There was a chain link fence. In some areas there was also a wooden fence. The chain link fence was less than 6 feet tall and the wooden fence was 6 feet.An undated admission record for…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Immediate jeopardy · J2025-12-03 · tag F0656 — failed to write and follow a full care plan — isolatedDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY A past noncompliance Immediate Jeopardy (IJ) situation was determined to exist effective 11/07/25 related to the facility's failure to provide implement interventions for a resident with a known history of elopement.Based on record review and interview, the facility failed to implement care plan interventions for 1 (#1) of 3 sampled residents reviewed for care plan interventions with a known history of elopement risk.LPN #1 identified 119 residents resided in the facility. The DON identified 21 residents at risk for elopement.Findings:A Routine Resident Checks (Rounding Policy), dated 11/07/25, read in part, It is the policy of this facility to ensure the safety, well-being and supervision of all residents through consistent, documented routine resident checks (rounds) conducted at least every two (2) hours and more frequently as indicated by resident condition, care plan, or risk status. Increased Visual Checks - Enhanced frequency of rounding (e.g., every 15-60 minutes) for residents identified as high risk…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Immediate jeopardy · Jcited before2025-01-21 · tag F0600 — failed to protect residents from abuse and neglect — isolatedProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
What the surveyor found here — an excerpt from the official record, may be distressing
On 01/17/25, an Immediate Jeopardy (IJ) situation was determined to exist related to the facility's failure to ensure Resident #18 was free from abuse by not implementing company policy and procedures. This resulted in Resident #18 experiencing psychosocial harm. A nursing note, dated 12/25/24 at 9:39 a.m., read in part, [Resident #18] was observed walking down 400 hallway. [Resident #54] got mad and started ranting saying that,I will stub them because they didn't like that particular resident. The note also read, [Resident #54] pulled out a rail road track nail with the gestures of attacking [Resident #18]. The note also read, This Nurse yelled for help along side the Nurse aide who was close and witnessed they rushed to intercept and prevent any possible attack to the [Resident #18] who was asked to go back in their room. [Resident #54] did not succeed and the DON with another Nurse managed to retrieve the track nail from [Resident #54]. On 01/14/25 at 2:32 p.m., the DON was asked about reporting abuse according to company policy and procedures for the 12/25/24 note. They stated…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Actual harm · Gcited before2025-09-18 · tag F0600 — failed to protect residents from abuse and neglect — isolatedProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
What the surveyor found here — an excerpt from the official record, may be distressing
The Immediate Jeopardy (IJ) has been removed based on a determination resulting from an Informal Dispute Resolution (IDR).On 09/18/25 at 1:23 p.m., a past non-compliance Immediate Jeopardy (IJ) situation was determined to exist related to the facility's failure to protect residents from physical abuse. Resident #2 was involved in an altercation with Resident #1 resulting in a fist fight and Resident #1 falling to the ground. Resident #2 continued to sit on and hit Resident #1. Resident #1 lost their balance during the altercation and fell to the floor resulting in a fracture of their left femur.Based on record review and interview, the facility failed to ensure a resident was protected from physical abuse inflicted by another resident for 1 (#1) of 4 sampled residents reviewed for abuse.The administrator identified 117 residents resided in the facility.Findings:An undated facility policy titled Abuse and Neglect Policy, read in part, The Abuse/Neglect Policy of this facility will be implemented to ensure all residents entrusted in our care will be free from mental, verbal, or…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Actual harm · G2025-01-21 · tag F0684 — failed to provide proper treatment and quality of care — isolatedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, record review, and interview, the facility failed to ensure: a. wound care was provided as ordered for two (#12 and #57); b. care was coordinated for a non pressure wound for one (#12); c. an order was obtained prior to providing wound care to a resident's wound for one (#12); d. the nurse was notified when the dressing of a wound became dislodged for one (#12); e. staff documented changes in the resident's skin before leaving for the day for one (#12); and f. treatment orders were obtained at the time a new wound was identified for one (#12) of four sampled residents reviewed for non pressure skin conditions. This resulted in actual harm when Resident #12's left gluteal fold wound increased in size after the facility failed to provide treatment as ordered. The administrator identified 114 residents resided in the facility. The DON identified 10 residents with non pressure wounds resided in the facility. Findings: A Wound Care policy, revised 10/2010, read in parts, Verify that there is a physician's order for this procedure .The following information should be…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2025-11-26 · tag F0600 — failed to protect residents from abuse and neglect — patternProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interview, the facility failed to ensure a resident was free from abuse for 1 (#2) of 3 sampled residents reviewed for abuse.The DON identified 115 residents resided in the facility.Findings:An undated facility policy titled Abuse and Neglect Policy, read in part, The Abuse/Neglect Policy of this facility will be implemented to ensure all residents entrusted in our care will be free from mental, verbal, or physical abuse. It is our goal to provide quality care to our residents.1.An undated admission Record showed Resident #2 had diagnoses which included major depressive disorder and anxiety disorder.Resident #2's annual assessment, dated 09/18/25, showed the resident's cognition was intact with a BIMS score of 15. No behaviors were documented on the assessment.An Incident Report Form, dated 09/29/25, read in part, Resident [#2] went to kitchen to ask that [their] cup be washed out. [Certified Dietary Manager] told resident [ Resident #2] 'hang on a minute.' Resident [#2] began cussing and using profanity and called [Certified Dietary Manager] a [explicit]…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-03-17 · tag F0602 — failed to protect residents from theft of their belongings — isolatedProtect each resident from the wrongful use of the resident's belongings or money.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interview, the facility failed to ensure a resident's personal funds were not misappropriated for 1 (#4) of 4 sampled residents reviewed for abuse. The assistant director of nursing identified 112 residents resided in the facility. Findings: An undated Abuse and Neglect policy, read in part, no resident shall be subject to abuse. Resident #4 had diagnoses which included bipolar and anxiety. An Incident Report Form, dated 03/12/25, read in part, Reported to this admin [administrator] by SSD [social service director]. Resident called [their] card and realized the balance was very low and stated [they] should have about $1000 .Resident then stated, 'I should have never given [CNA #5] my card [SSI debit card]' .Various charges noted today: [nail salon] $145, [gas station] $70, 2 ATM [automated teller machine] withdrawals $43 and $62, [cell phone carrier] $74. On 03/13/25 at 1:20 p.m., Resident #4 stated a couple of months ago, CNA #5 asked if they could borrow some money. They stated CNA #5 knew they received SSI. Resident #4 stated they gave CNA #5 the card…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2025-01-21 · tag F0610 — failed to investigate and act on abuse reports — patternRespond appropriately to all alleged violations.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record and interview, the facility failed to thoroughly investigate an allegation of abuse for two (#18 and #54) of three sampled residents reviewed for abuse and neglect. The administrator reported the census was 114. Findings: An undated Abuse and Neglect policy, read in part, w. Following the initial verbal investigation, the Administrator will take written statements from all employees, residents, any witness if any, and will determine action to be taken. The Unusual Occurrence policy, revised 12/2007, read in part, 3. A written report detailing the incident and actions taken by the facility after the event shall be sent or delivered to the state agency (and other appropriate agencies as required by law) within (48) hours of reporting the event or as required by federal and state regulations. 1. Resident #18 had diagnoses which included unspecified schizophrenia. A nursing note, dated 11/29/24, read in part, another resident on hall 400 reported that [Resident #18] had offered [them] 7$ and a coke for a hand job. Another resident on 300 hall reported that [Resident #18]…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2025-01-21 · tag F0641 — patternEnsure each resident receives an accurate assessment.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interview, the facility failed to ensure assessments were completed timely for two (#67 and #98) of 28 sampled residents reviewed for resident assessments. The administrator identified 114 residents resided in the facility. Findings: 1. An Annual Resident Assessment, dated 8/23/24, was the last assessment completed for Resident #67. A billing census documented billing had been stopped on 9/26/24. There was no discharge assessment. 2. An admission Resident Assessment, dated 8/12/24, was the last assessment completed for Resident #98. A billing census documented billing had been stopped on 8/26/24. There was no discharge assessment. On 01/21/25 at 11:51 a.m., MDS #1 stated Resident #67 was a death in facility on 9/06/24. They stated it had not been completed, but should have been completed within 14 days of the discharge. MDS #1 stated Resident #98 discharged on 8/26/24, but the discharge had not been completed. They stated there was no reason why it was not completed within the 14 day requirement. On 01/21/25 at 6:15 p.m., ADON #1 brought in LPN #5 to…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2025-01-21 · tag F0812 — failed to store, cook, and serve food safely — patternProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation and interview, the facility failed to ensure the low temperature dishwasher had the appropriate amount of chemicals to sanitize dishes for three of four observations of dishwasher chemical sanitization level checks. ADON #1 identified 112 residents ate meals from the kitchen. Findings: An undated Dishwashing by Use of a Machine policy, read in part, check the machine during each procedure to determine if detergent, wetting agent, and chemical sanitizer is being dispensed properly. On 01/07/25 at 7:49 a.m., the DM measured the chemical sanitizer in the dishwasher and it did not register on the chemical strip. The DM realized the sanitizer was empty and added about two gallons to the five gallon bucket attached to the dishwasher. They then primed the dishwasher several times and was still unable to get a reading on the chemical strip. They stated the chemical strip should register between 50 parts per million of chloride (ppm) and 100 ppm. They stated they had not checked it this morning, but…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2025-01-21 · tag F0880 — failed to prevent and control infections — patternProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, record review, and interview, the facility failed to ensure: a. wound care was provided in a manner to prevent cross contamination for two (#12 and #57) of three sampled residents observed for wound care; b. a urinary catheter was stored in a manner to prevent cross contamination for one (#12) of one sampled resident observed with a urinary catheter; and c. infection control logs were completed for five (#22, 25, 54, 81, and #86) of five sampled residents reviewed for staph infections. The administrator identified 114 residents resided in the facility. The DON identified 10 residents with non pressure wounds, two residents with staph infections, and two residents with urinary catheters resided in the facility. Findings: A Handwashing/Hand Hygiene policy, revised 08/2019, read in parts, This facility considers hand hygiene the primary means to prevent the spread of infections .All personnel shall follow the handwashing/hand hygiene procedures to help prevent the spread of infections to other personnel, residents, and visitors .Hand hygiene products and supplies…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-01-21 · tag F0580 — failed to tell family and doctor about changes — isolatedImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, record review, and interview, the facility failed to ensure the physician was notified when a resident experienced a change in their skin condition that required medical intervention for one (#12) of four sampled residents reviewed for non pressure skin conditions. The administrator identified 114 residents resided in the facility. The DON identified 10 residents with non pressure wounds resided in the facility. Findings: An undated Physician Notification for Resident Change in Condition policy, read in parts, Document in the medical record the date, time and name of each physician notified, actions taken and/or resident's response to treatment .Physician notification may be indicated in the following situations .new or worsening wounds. Resident #12 had diagnoses which included vasculitis, bipolar disorder, and schizoaffective disorder. A Wound Progress Note, dated 01/09/25, documented the resident had a wound to their right lower leg, left lower leg, left gluteal fold and right thigh. The note did not document the resident had any wounds to their feet. The…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-01-21 · tag F0584 — failed to keep a safe, clean, comfortable home — isolatedHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation and interview, the facility failed to provide a safe, clean, and comfortable shower room in three of the four shower rooms observed. ADON #1 identified the facility had seven shower rooms. Findings: An undated facility Safe Environment policy, read in part, facility will maintain a safe, comfortable, and homelike environment. The policy also read, the facility will be designed, constructed, equipped and maintained to protect the health and safety of residents, personnel and the public. On 01/21/25 at 10:03 a.m., housekeeper #1 stated they cleaned hall 500 shower room every day, but the rust stains leaking from the rusted safety bars would not come off no matter how much it they were scrubbed. They stated the brown paint on the floor was peeling up all over the place and the shower room acted as a storage room as well. They stated this shower room was about to be remodeled, but they were not sure when. On 01/21/25 at 10:05 a.m., the floor had a sticky residue that caused shoes to stick to the floor while walking in the shower room. The entire right side of the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-01-21 · tag F0657 — failed to keep the care plan current — isolatedDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, record review, and interview, the facility failed to ensure a resident care plan was revised for one (#57) of one sampled resident observed self-administering a medication. The administrator identifed no residents with orders to self-administer medications resided in the facility. Findings: A Care Plans policy, revised 12/2016, read in parts, Assessments of residents are ongoing and care plans are revised as information about residents and the residents' conditions change .The interdisciplinary team must review and update the care plan. Resident #57 had diagnoses which included chronic obstructive pulmonary disease with acute exacerbation and acute and chronic respiratory failure with hypoxia. Resident #57's care plan documented focus: the resident had a physician's order for unsupervised self-administration of the following medications: Albuterol sulfate, date initiated 06/13/22, revision date 06/13/22. It documented goal: Resident #57 would take medications safely as prescribed through the review date, date initiated 06/13/22, revision on 12/13/24. The…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-01-21 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolatedProvide appropriate pressure ulcer care and prevent new ulcers from developing.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interview, the facility failed to ensure wound care was provided as ordered for one (#17) of two sampled residents reviewed for pressure ulcers. ADON #2 identified three residents with pressure ulcers resided in the the facility. Findings: A Pressure Ulcers/Skin Breakdown policy, revised 04/2018, read in parts, The physician will order pertinent wound treatments, including pressure reduction surfaces, wound cleansing and debridement approaches, dressings .and application of topical agents. Resident #17 had diagnoses which included an unstageable pressure injury to the left heel and a deep tissue pressure injury to the right lateral heel. A Physician Order, dated 10/26/24, documented to cleanse left heel with ns, pat dry, apply santyl to wound bed, cover with calcium alginate, apply ABD pad, and wrap with rolled gauze and tape daily and PRN for soilage. A Physician Order, dated 12/20/24, documented to cleanse right lateral heel with ns, pat dry, apply calcium alginate to wound bed, cover with ABD pad, secure with tape daily and PRN. A Wound Progress Note,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
Show the remaining 22 citations
- Potential for harm · D2025-01-21 · tag F0755 — failed to provide safe pharmacy services — isolatedProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, record review, and interview, the facility failed to ensure qualified staff were present during medication administration for one (#57) of one sampled resident observed self-administering a medication. The administrator identifed no residents with orders to self-administer medications resided in the facility. Findings: An Administering Medications policy, revised 04/2019, read in parts, Medications are administered in a safe and timely manner, as prescribed .Only persons licensed or permitted by this state to prepare, administer and document the administration of medications may do so .Residents may self-administer their own medications only if the attending physician, in conjunction with the interdisciplinary care planning team, has determined that they have the decision-making capacity to do so safely. Resident #57 had diagnoses which included chronic obstructive pulmonary disease with acute exacerbation and acute and chronic respiratory failure with hypoxia. A Physician Order, dated 09/10/24, documented ipratropium-albuterol inhalation solution…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-01-21 · tag F0842 — failed to keep accurate, complete medical records — isolatedSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, record review, and interview, the facility failed to ensure medical records were accurately documented for one (#57) of 26 sampled residents reviewed for medical record accuracy. The administrator identified 114 residents resided in the facility. The DON identified 10 residents with non pressure wounds resided in the facility. Findings: A Charting and Documentation policy, revised 07/2017, read in parts, Documentation in the medical record will be objective .complete, and accurate. Resident #57 had diagnoses which included chronic pain syndrome and anxiety disorder. A Physician Order, dated 12/09/24, documented weekly skin assessment on Tuesday on the evening shift, place under skin assessment for skin integrity. A Physician Order, dated 01/09/25, documented to cleanse posterior left shoulder with normal saline, pat dry, apply calcium alginate to wound bed, cover with dry dressing one time a day for wound care. Two Skin Assessment by Charge Nurse records, both dated 01/14/25, documented Resident #57 had no open areas. One of the assessments was completed by LPN…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-01-21 · tag F0881 — failed to use antibiotics responsibly — isolatedImplement a program that monitors antibiotic use.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interview, the facility failed to ensure the facility antibiotic stewardship program was implemented for one (#25) of five sampled residents reviewed for staph infections. The DON identified two residents with a current staph infection resided in the facility. Findings: A facility Antibiotic Stewardship- Orders for Antibiotics policy, revised 12/2016, read in parts, Antibiotics will be prescribed and administered to residents under the guidance of the facility's Antibiotic Stewardship Program .If an antibiotic is indicated, prescriber will provide complete antibiotic orders including the following elements .Indication for use .Appropriate indications for use of antibiotics include .Criteria met for clinical definition of active infection or suspected sepsis; and b. Pathogen susceptibility, based on culture and sensitivity, to antimicrobial (or therapy begun while culture is pending). Resident #25 had diagnoses which included schizoaffective disorder, bipolar type, and unspecified open wound, right ankle. A Physician Order, start date 12/12/24, documented…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-12-05 · tag F0607 — failed to have anti-abuse policies — patternDevelop and implement policies and procedures to prevent abuse, neglect, and theft.
What the surveyor found here — the official record, unedited, may be distressing
Based on record review and interview, the facility failed to implement QAPI for incident reporting of one (#1) of five sampled residents reviewed for abuse and neglect. The administrator identified 118 residents resided in the facility. Findings: An undated facility policy titled Abuse and Neglect, read in part, y. Administration will evaluate and analyze any occurrence and make any changes that would prevent the situation from recurring in the future. A facility Internal Investigations Guidelines policy, revised 09/01/17, read in part 19. Review at QAPI committee meetings for additional actions. An Incident Report, dated 11/20/24, of alleged sexual abuse the report had no QAPI or prevention plan documented. On 12/05/24 at 3:32 p.m. , the final incident report had no documentation QAPI or prevention programming had been completed or planned. On 12/05/24 at 3:33 p.m. , the administrator reported that no QAPI or prevention programming was completed or planned for the alleged incident abuse and neglect.
- Potential for harm · Ecited before2024-12-05 · tag F0761 — failed to label and store drugs safely — patternEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — the official record, unedited, may be distressing
Based on observation and interview, the facility failed to ensure a medication cart was securely locked and attended to according to company policy and procedure. The administrator identified 118 residents resided in the facility. Findings: A Storage of Medications policy, dated 11/2020, read in part, 6. Compartments (including, but not limited to, drawers, cabinets, rooms, refrigerators, carts and boxes) containing drugs and biologicals are locked when not in use. Unlocked medications carts are not left unattended. On 12/05/24 at 10:59 a.m., medication cart #1 on hall 500 was found unlocked and unattended. On 12/05/24 at 11:05 a.m., LPN #1 reported medication carts were to be locked and attended to.
- Potential for harm · Dcited before2024-10-31 · tag F0584 — failed to keep a safe, clean, comfortable home — isolatedHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, record review, and interview, the facility failed to maintain a clean and homelike environment for two (#2 and #3) of three sampled residents reviewed for clean, comfortable, and homelike environment. The administrator identified 122 residents resided in the facility. Findings: The Homelike Environment policy, revised 02/21, read in part, Residents are provided with a safe, clean, comfortable and homelike environment and encouraged to use their personal belongings to the extent possible. The policy also read, .clean beds and linens that are in good condition. 1. Resident #3 had diagnoses which included diabetes. On 10/30/24 at 10:50 a.m., Resident #3 was observed in bed with their eyes closed. The white fitted sheet had a large brown ring towards the HOB. The resident's white blanket had a large light brown ring. On 10/30/24 at 10:54 a.m., CNA #3 went into Resident #3's room. They woke the resident up and told them they would be stripping their bed. CNA #3 told the resident's son they now had bottom sheets. On 10/30/24 at 10:57 a.m., CNA #3 asked Resident #3 if…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-10-31 · tag F0880 — failed to prevent and control infections — isolatedProvide and implement an infection prevention and control program.
What the surveyor found here — the official record, unedited, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation and interview, the facility failed to ensure soiled linen were not placed on the floor to prevent the spread of infection for one of five rooms observed for clean, comfortable, and homelike environment. The administrator identified 122 residents resided in the facility. Findings: On 10/31/24 at 3:07 p.m., bed linen were observed on the floor in room [ROOM NUMBER]. There was a wet pad with brown fecal matter, a wet fitted sheet, a flat sheet, a blanket, and a gown. On 10/31/24 at 3:13 p.m., CNA #1 stated they had changed a resident in room [ROOM NUMBER] and the linen barrel was full. They stated they went to help another resident and were planning on coming back to pick up the dirty linens. CNA #1 stated the process was to put dirty linens in the barrel. On 10/31/24 at 3:16 p.m., CNA #2 stated if the barrel was full, linens were to be put in a plastic bag and transported to the dirty utility room.
- Potential for harm · D2024-10-21 · tag F0609 — failed to report abuse allegations — isolatedTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interview, the facility failed report an allegation of abuse to OSDH for one (#5) of four sampled residents reviewed for abuse. The Administrator identified 118 residents resided in the facility. Findings: The Abuse Investigation and Reporting policy, revised 07/17, read in part, All alleged violations involving abuse .will be reported by the facility administrator, or his/her designee, to the following persons or agencies: The State licensing/certification agency responsible for surveying/licensing the facility. Resident #5 had diagnoses which included alcoholic hepatic failure without coma and bipolar disorder. A nursing note, dated 04/03/24 at 9:39 p.m., read in part, nurse heard screaming and yelling, ran to the front and saw Resident #5 yelling in [name withheld] face and attempted to hit them. Resident #5 smelled of alcohol. Residents were separated by staff, Resident continue to be combative, yelling and attempting to attack other residents. Resident escorted to room; police notified. Police arrived and calm resident down for a few minutes, resident…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-10-21 · tag F0770 — failed to provide lab services — isolatedProvide timely, quality laboratory services/tests to meet the needs of residents.
What the surveyor found here — the official record, unedited, may be distressing
Based on record review and interview, the facility failed to ensure labs were obtained as ordered by the physician for one (#7) of three sampled residents reviewed for lab results. The Administrator identified 118 residents resided in the facility. Findings: The LAB POLICY AND PROCEDURE policy, dated 09/19/24, read in part, All laboratory tests will be done as ordered by the physician in a timely manner and the results reported to the physician. Resident #7 had diagnoses which included hypokalemia and hyponatremia. A physician's order, dated 04/23/24, documented CMP monthly one time a day every 28 days starting 05/09/24 related to hypokalemia. There was no documentation the CMP lab was obtained in June, August, and September 2024. On 10/18/24 at 12:35 p.m., the DON reviewed Resident #7's labs. They stated the CMP was ordered monthly. They stated the labs were not obtained monthly as ordered by the physician.
- Potential for harm · Dcited before2024-10-21 · tag F0812 — failed to store, cook, and serve food safely — isolatedProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation and interview, the facility failed to ensure an ice machine was maintained in a sanitary manner for one of one ice machine observed. The Administrator identified 117 residents who received nourishment from the kitchen. Findings: On 10/17/24 at 11:44 a.m., the ice machine by the dining room was observed to have white and brown residue on the silver aluminum body and the black cup stand/drain. The side of the ice machine by the wall had white and brown residue. On 10/17/24 at 11:47 a.m., the CDM stated they cleaned the ice machine daily. They stated the ice machine had coffee stain and hard water stain. On 10/17/24 at 11:48 a.m., the CDM removed the black ice dispenser and it had moderate amount of a white residue build up. They stated it was hard water stain. On 10/17/24 at 11:55 a.m., the CDM started cleaning the ice machine. On 10/17/24 at 12:33 p.m., Resident #3 stated the ice machine needed to be cleaned more frequently. On 10/17/24 at 1:06 p.m., the side of the ice machine had the same white and brown residue observed earlier. On 10/17/24 at 1:13 p.m., the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-03-05 · tag F0603 — failed to not confine residents against their will — isolatedProtect each resident from separation (from other residents, his/her room, or confinement to his/her room).
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to ensure a resident was free from involuntary seclusion for one (#1) of three sampled residents who were reviewed for involuntary seclusion. The administrator identified 119 residents resided in the facility. Findings: A facility policy titled Identifying Involuntary Seclusion and Unauthorized Restraint, dated April 2021, read in part, .Secluding or confining a resident against his or her will is prohibited .Behavioral issues that arise among residents are managed according to strategies documented in the care plan and approved by the IDT .Residents who reside on a secured or locked unit that restricts movements through the facility must meet clinical criteria for placement on the unit based on a comprehensive assessment .interventions are in place that meet the resident psychosocial needs .Documentation in the resident's clinical record, reflects .criteria for placement on the secured unit .whether placement on the unit is the least restrictive option…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-01-29 · tag F0600 — failed to protect residents from abuse and neglect — isolatedProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to ensure a resident was not sexually abused by a staff member for one (#12) of three sampled residents reviewed for abuse. The Administrator in training identified 118 residents resided in the facility. Findings: An Abuse and Neglect policy, undated, read in part, .It is the Policy of [facility management company] managed facility that no resident shall be subject to abuse and/or neglect . Resident #12 was admitted on [DATE] with diagnoses which included PTSD, major depressive disorder, and unspecified (congestive) heart failure. Resident #12's quarterly assessment, dated 10/27/23, documented the resident was cognitively intact. An OSDH incident report form, dated 01/19/24, documented Resident #12 reported they and the previous Activities Director had a romantic relationship in 2023. Resident #12 voiced they felt they were not being treated the same and are now uncomfortable. On 01/29/24 at 10:15 a.m., Resident #12 stated they and the Activities Director…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-01-29 · tag F0610 — failed to investigate and act on abuse reports — isolatedRespond appropriately to all alleged violations.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to conduct a thorough investigation into an allegation of sexual abuse for one (#12) of three sampled residents reviewed for abuse. The Administrator in training identified 118 residents resided in the facility. Findings: An Abuse and Neglect policy, undated, read in part, .Following the initial verbal investigation, the Administrator will take written statements from all employees, residents, any witness if any, and will determine action to be taken .Report any findings of misconduct to appropriate registries or licensure boards for further investigation .Administration will evaluate and analyze any occurrence and make any changes that would prevent the situation from recurring in the future Resident #12 was admitted on [DATE] with diagnoses which included PTSD, major depressive disorder, and unspecified (congestive) heart failure. Resident #12's quarterly assessment dated [DATE], documented the resident was cognitively intact. An OSDH incident report…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-01-29 · tag F0803 — failed to meet residents' dietary needs — isolatedEnsure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
What the surveyor found here — the official record, unedited, may be distressing
Based on observation, record review, and interview, the facility failed to ensure adequate portion sizes were served to residents. The Administrator in training identified 118 residents resided in the facility. Findings: A Week 4 menu, undated, documented Friday's lunch as pork chop, macaroni and cheese, Brussels sprouts, and a roll. Therapeutic Spreadsheets for week 4 Friday documented: Pork Chop 1 each, Macaroni and cheese # 8 scp [4 ounce], Seas Brussels sprouts #8 scp, and Roll 1 each On 01/26/24 at 11:52 a.m., the dietary cook was observed to serve 15 mechanical soft diets using a 3 oz scoop. On 01/26/24 at 12:11 a.m., the dietary manager stated the cook had used a 3 ounce scoop instead of a 4 ounce scoop because they did not know the right portion size.
- Potential for harm · Ecited before2023-12-21 · tag F0602 — failed to protect residents from theft of their belongings — patternProtect each resident from the wrongful use of the resident's belongings or money.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interview, the facility failed to ensure a process was in place to prevent misappropriation of Resident funds for two (#1 and #2) of three residents sampled for misappropriation of property. The Administrator identified 123 Residents resided in the facility. Findings: An Identifying Exploitation, Theft and Misappropriation of Resident Property policy, revised 03/21, read in parts .As part of the abuse prevention, strategy, volunteers, employees, and contractors hired by this facility are expected to be able to recognize exploitation of residents and misappropriation of resident property .Examples of misappropriation of resident property include theft of money from bank accounts .Unauthorized or purchases on the residents credit card . A Manage of Residents Personal Funds policy, revised March 2021, read in parts, .The resident may have the facility hold, safeguard, and manage his or her personal funds .Copies of all financial transactions are filed in the residents permanent record. 1. Resident #1 had diagnoses which included dementia and major depressive…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-12-21 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolatedProvide appropriate pressure ulcer care and prevent new ulcers from developing.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, record review, and interview the facility failed to follow physician's orders for wound care prevention for one (#8) of three sampled residents reviewed for wound care prevention. The Administrator identified 123 residents resided in the facility and the facility matrix documented four residents had pressure ulcers. Findings: A Prevention of Pressure Injuries policy, revised April 2020, read in part, .The purpose of this procedure is to provide information regarding identification of pressure injury risk factors and interventions for specific risk factors .Review the resident's care plan and identify the risk factors as well as the interventions designed to reduce or eliminate those considered modifiable .Select appropriate support surfaces based on the resident's risk factors . Resident 38 had diagnoses of depressive disorder, type two diabetes mellitus, and Alzheimer's disease. Resident #8's care plan did not contain documentation interventions for pressure ulcer prevention had been put into place. A discharge assessment, dated 10/08/23, documented Resident…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-11-06 · tag F0636 — isolatedAssess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
What the surveyor found here — the official record, unedited, may be distressing
Based on record review and interview, the facility failed to ensure a resident's comprehensive assessment was completed timely for one (#86) of 24 sampled residents reviewed for comprehensive assessments. The Administrator identified 121 residents resided in the facility. Findings: The Resident Assessments policy, revised 11/19, read in part, .Annual Assessment (comprehensive) conducted not less than once every twelve (12) months . Resident #86 had diagnoses which included Alzheimer's and dementia. Resident #86's last resident assessment, dated 05/28/23, was a quarterly assessment. There was no documentation a comprehensive assessment was completed for Resident #86. On 11/03/23 at 9:58 a.m., the MDS coordinator #1 stated the next comprehensive assessment for Resident #86 was due on 08/28/23. On 11/03/23 at 10:01 a.m., the MDS coordinator #1 stated the comprehensive assessment for Resident #86 was not completed. They stated it should have been completed.
- Potential for harm · Dcited before2023-11-06 · tag F0641 — isolatedEnsure each resident receives an accurate assessment.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to ensure a resident assessment was accurate for one (#92) of 24 sampled residents whose assessments were reviewed for accuracy. The administrator identified 121 residents resided in the facility. Findings: Resident #92 was admitted on [DATE] with diagnoses of cardiac arrest and palliative care. Resident #92's quarterly resident assessment, dated 08/23/23, documented Resident #92 had moderate cognitive impairment. It documented Resident #92 had no falls since admission and there was no documentation Resident #92 was on hospice. On 10/31/23 at 1:52 p.m., Resident #92 stated he had a fall in the facility and was on hospice. Resident #92's care plan for falls, dated 08/29/23, documented, a. Resident #92 had a fall on 06/10/23, and b. a fall with minor injury on 08/20/23. On 11/03/23 at 2:48 p.m., the MDS coordinator #2 stated Resident #92 had a fall on 06/10/23 and 08/20/23. They stated Resident #92 was discharged from hospice on 10/21/23. The MDS…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-11-06 · tag F0678 — failed to provide CPR when needed — isolatedProvide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
What the surveyor found here — the official record, unedited, may be distressing
Based on record review and interview, the facility failed to ensure a resident's code status was identified in their clinical record for one (#70) of 24 sampled residents reviewed for code status. The Administrator identified 121 residents resided in the facility. Findings: Resident #70 had diagnoses which included diabetes mellitus and cellulitis. On 11/01/23 at 12:42 p.m., Resident #70's code status in their clinical record was blank. On 11/01/23 at 2:16 p.m., the DON stated DNRs were offered to residents upon admission, with any condition changes, and at care plan meetings. They stated if a resident did not wish to be a DNR, they would remain a full code status. The DON stated social services and nursing were responsible for identifying a resident's code status. On 11/01/23 at 2:20 p.m., the DON opened Resident #70's electronic record and stated a code status was not present. They stated the resident did not have a DNR and would be a full code.
- Potential for harm · Dcited before2023-11-06 · tag F0761 — failed to label and store drugs safely — isolatedEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation and interview, the facility failed to ensure medications were secured for one of one treatment carts observed for medication storage. The facility identified 4 medication carts. Findings: A Storage of Medications policy, revised 11/20, read in parts, .Drugs and biologicals used in the facility are stored in locked compartments .Only persons authorized to prepare and administer medications have access to locked medications .Compartments (including .carts .) containing drugs and biologicals are locked when not in use. Unlocked medication carts are not left unattended . On 10/31/23 at 1:13 p.m., the medication cart located on hall 100 was observed to be unlocked. The nurse was located outside with residents who were smoking. The medication cart contained resident inhalers, creams, insulin supplies, insulin vials, insulin needles, and nebulizer treatments. Resident names were visible on the medications. On 10/31/23 at 1:18 p.m., LPN #2 locked the medication cart and stated it is locked now. LPN #2 stated policy and procedure for medication storage was to keep the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-11-06 · tag F0880 — failed to prevent and control infections — isolatedProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, record review and interview, the facility failed to maintain infection control during the provision of wound care for one (#92) of three sampled residents reviewed for pressure ulcers. The administrator identified 121 residents resided in the facility. Findings: An undated Clinical Skills Check List Treatment Technique, documented gloves are changed appropriately, a. after old dressing is removed, b. after wound is cleansed, c. after clean dressing is applied, d. if sink is in the room, wash hands between glove changes, and e. if no sink is available in the room, hand gel or antiseptic towelettes are acceptable between glove changes. Resident #92 had diagnoses which included disorder of the skin and subcutaneous tissue. On 11/06/23 at 10:01 a.m., LPN #3 donned gloves. On 11/06/23 at 10:02 a.m., LPN #3 removed Resident #92's old left heel wound dressing, cleansed with normal saline, applied xeroform, applied abdominal pad, covered with Kerlix, taped, and put Resident #92's sock back on. On 11/06/23 at 10:06 a.m., LPN #3 removed their gloves and discarded them.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2022-09-06 · tag F0880 — failed to prevent and control infections — widespreadProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY On 08/31/22 at 10:16 a.m., LPN #3 was asked how frequently staff screened in. They stated twice a week. They were asked what did the screening process entail. LPN #3 stated they would get their temperature checked, given a nasal swap that they swabbed themselves, and would wait on the results before the start of their shift. On 08/31/22 at 10:18 a.m., CNA #2 was observed wearing a surgical mask, and no eye protection, on memory care unit with Resident #26 (COVID-19 positive) wandering around not in their room. CNA #1 was observed wearing a surgical mask under their nose, and no eye protection, on the memory care unit. They were observed to propel a resident in a wheelchair to the dining room table, walked across memory care unit, got a bag of chips, and took the chips back to the resident, with their mask continually observed under their nose. On 08/31/22 at 10:32 a.m., CNA #2 was asked what PPE was worn when the facility was in a COVID-19 outbreak. They stated, I'll have to ask someone. On 08/31/22 at 10:43…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.
- Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
- Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
- State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Fines & penalties
$137,412 in federal fines across 3 penalties. 2 Medicare payment denials on record.
- $11,360 — penalty dated 2025-12-03
- $9,252 — penalty dated 2025-09-18
- $116,800 — penalty dated 2025-01-21
- Medicare payment denial — starting 2025-02-15 for 20 days
- Medicare payment denial — starting 2024-02-06 for 62 days
Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.
Who owns this facility
| Owner / manager | Type | Role | Share | Since |
|---|---|---|---|---|
| OAK HILLS CARE CENTER RECEIVERSHIP, LLC | Organization | 5% OR GREATER DIRECT OWNERSHIP INTEREST; OPERATIONAL/MANAGERIAL CONTROL | NO PERCENTAGE PROVIDED | since 03/26/2019 |
| GOODMAN, RANDY | Individual | 5% OR GREATER DIRECT OWNERSHIP INTEREST; OPERATIONAL/MANAGERIAL CONTROL | NO PERCENTAGE PROVIDED | since 03/26/2019 |
| GARRETT, ALEXANDRA | Individual | W-2 MANAGING EMPLOYEE | — | since 03/26/2019 |
CMS files one row per role, so the 5 rows in the source record cover these 3 parties — each is shown once here with every role it holds. Nothing is omitted.
1 organizational owner listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.
Follow the money — this home’s finances
Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.
About 85% of this home’s resident-days are paid by Medicaid, which reimburses well below the cost of care in most states. Heavily Medicaid-dependent homes run on thinner budgets — a context worth holding next to the staffing and inspection record, not a fault in itself.
Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.
Cost & finances
Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.
What families pay in OK
This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Oklahoma Medicaid page.
Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.
Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 375117. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-01-21, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →
Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →
Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.