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The Oaks Healthcare Center

1501 Clayton Avenue, Poteau, OK 74953 · For profit - Limited Liability company · 158 certified beds · (918) 647-8236 Medicare & Medicaid certified

Call the home — (918) 647-8236 Need help choosing, fast? Free, unbiased: Eldercare Locator 1-800-677-1116
Abuse/neglect citation on record (F0600) — cited Aug 2024Behavioral-health or dementia-care citation — no harm found (F0758)
Insights

This home has serious findings on its record. Read them closely before you consider it.

In its favor
  • no federal fines or payment denials on record
Worth asking about
  • it has an abuse, neglect, or exploitation citation (F0600), cited Aug 2024
  • it has citations for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0609, F0610) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
  • a high number of inspection citations overall (37) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
  • its independent health-inspection rating is low (2/5)
  • its payroll-based staffing rating is low (2/5)
  • its facility-reported quality-measure rating is low (1/5)
  • nursing-staff turnover (57%) runs well above the national median (45%)
  • about 29% of its spending goes to commonly-owned related companies

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

1/5
CMS overall
1 of 5
Health inspectionSurveyor-assigned, ranked within your stateInspector-verified 2 of 5
StaffingFrom payroll records (PBJ) 2 of 5
Quality measuresSelf-reported by the facility 1 of 5

Location & what’s nearby

Hospital
★★★★ 4/5 CMS · Emergency dept. usually open 24/7 · ER 24/7
Urgent care / clinic
104 Wall St · (918) 635-3545 · Call to confirm hours
Pharmacy
307 N Broadway St · (918) 647-2349 · Call to confirm hours
Grocery
105 S McKenna St · (918) 649-0027 · Call to confirm hours
Park
220 Dewey Ave · Typically dawn to dusk
Place of worship
1312 Clayton Ave · (918) 647-4637

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measures 1 of 5
Long-stay residentspeople who live here 1 of 5
Short-stay residentsrehab / post-hospital 2 of 5

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Trend — is this home getting better or worse?

Over 2025-02 to 2026-06, this home’s CMS overall rating improved from 1 to 2 stars. From monthly CMS archive snapshots.

Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.

Overall rating2★
Inspection scorelower = better
See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents whose need for help with daily activities increased22.3%13.6%15.4%worse
Long-stay residents who lose too much weight4.9%3.3%5.4%typical
Long-stay residents with a catheter left in their bladder6.7%1.9%0.9%worse than state — see note marked double-dagger below the table
Long-stay residents with a urinary tract infection2.3%2.8%2.0%worse
Long-stay residents with depressive symptoms3.2%3.4%6.5%better
Long-stay residents who were physically restrained0.0%0.1%0.1%better
Long-stay residents with falls causing major injury5.2%4.7%3.3%worse
Long-stay residents whose ability to walk worsened22.1%13.7%16.1%worse
Long-stay residents on antianxiety or hypnotic medication31.6%25.7%18.9%worse
Long-stay residents given the seasonal flu vaccine93.6%94.6%95.3%typical
Long-stay residents with pressure ulcers7.9%4.7%4.7%worse
Long-stay residents with worsening bladder/bowel control15.5%17.1%21.2%better
Long-stay residents who got an antipsychotic medication — see the note below the table7.4%17.5%17.1%better
Short-stay residents who newly got an antipsychotic medication0.7%1.8%1.4%better
Short-stay residents given the seasonal flu vaccine72.2%74.1%79.4%typical
Short-stay residents rehospitalized after admission31.2%27.3%22.6%worse
Short-stay residents with an outpatient ER visit21.6%16.6%12.0%worse
Long-stay hospitalizations per 1,000 resident days2.562.311.67worse
Long-stay outpatient ER visits per 1,000 resident days3.842.961.80worse

On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.

§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

37.7% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — CMS rates that worse than the national rate. This is CMS’s risk-adjusted rate over 161 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.

37.7%U.S. median 51.5%
Got home and stayed home
14.0%U.S. median 10.7%
Went back to hospital
76.6%U.S. median 56.6%
Met the expected recovery
0.15U.S. median 0.31
Therapy hours / resident / day
0.07hours / resident / day
Physical therapy
0.08hours / resident / day
Occupational therapy

Met the expected recovery: 76.6% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 94 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.

Therapy staffing: this home’s payroll records show 0.15 therapist hours per resident per day in 2026Q1 — more than 12% of the 13,892 homes that report any therapy hours at all.

Weekend therapy: weekend therapy hours are 10% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

See every short-stay measure CMS publishes for this home
MeasureThis homeU.S. medianPeriod coveredCMS’s call
Got home and stayed homeRate of successful return to home or community from a SNF37.7%CMS range 30.2–44.551.5%Oct 2022–Sep 2024worse than U.S.
Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF14.0%CMS range 10.8–18.310.7%Oct 2022–Sep 2024worse than U.S.
Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge76.6%56.6%Oct 2024–Sep 2025CMS makes no comparison for this measure
Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge72.3%52.8%Oct 2024–Sep 2025CMS makes no comparison for this measure
Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge72.3%50.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified99.4%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting100.0%100.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final dischargenot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay1.8%0.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened3.6%1.9%Oct 2024–Sep 2025CMS makes no comparison for this measure
Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization11.3%CMS range 7.9–14.67.1%Oct 2023–Sep 2024worse than U.S.
Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs1.301.02Oct 2022–Sep 2024CMS makes no comparison for this measure

From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.

Staffing

0.14
RN hours/ resident / day
0.84
LPN hours/ resident / day
2.09
Aide hours/ resident / day
3.07
Total nurse hours/ resident / day
0.09
RN hoursweekends
57.3%
Total nursing turnover
71.4%
RN turnover

How full it usually is: this home is certified for 158 beds and averages 108.8 residents a day — about 69% occupied, or roughly 49 beds typically open. It often has substantial empty capacity — worth asking why, since low census can reflect either a new or shrinking home or one families are avoiding. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.07 hrs/resident/day is below the 3.48-hour benchmark and RN staffing of 0.14 is below the 0.55-hour RN benchmark and nurse-aide staffing of 2.09 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 3.26 hrs/resident/day on weekends vs 3.00 on weekdays — about the same on weekends as weekdays. RN hours go from 0.16 to 0.09 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

This home’s total nursing-staff turnover of 57% is well above the national median of 45%.

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

11
deficiencies at the latest standard inspection (2025-02-26)
10
at the previous standard inspection (2023-10-27)

Deficiencies are more than at the previous inspection — worsening. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

37 citations, most serious first. The 10 most serious are shown; the remaining 27 are one tap away and print in full.

  • Potential for harm · D2025-12-03 · tag F0849 — isolated
    Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and interview, the facility failed to coordinate care with a facility contracted hospice service provider for 1 (#1) of 3 sampled residents reviewed for cardiac code status. The administrator identified 10 residents received hospice services.Findings:A care plan note, dated 05/07/25, showed Resident #1 and a family member reviewed the resident's cardiac code status as a full code and declined to make any changes to the resident's cardiac code status. A care plan note, dated 07/23/25, showed Resident #1 and a family member reviewed the resident's cardiac code status as a full code and declined to make any changes to the resident's cardiac code status. A physician's order, dated 07/30/25, showed Resident #1 was admitted to hospice services effective 07/29/25.A care plan note, dated 08/13/25, read in part, Care Plan Meeting held today with the IDT team and no answer for scheduled care plan meeting with [family member's name withheld] via phone. [Resident #1's name withheld] is currently in a LTC bed and weights are stable at this time. Currently a Full Code…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Past Non-Compliance
  • Potential for harm · E2025-08-21 · tag F0804 — failed to serve food at safe, palatable temperature — pattern
    Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, record review, and interview, the facility failed to serve food that was palatable and at a safe and appetizing temperature for the residents.The DON identified 103 residents received meals prepared by the kitchen and two residents received nutrition via percutaneous endoscopic gastrostomy tube. Findings:On 08/21/25 at 12:44 p.m., a meal test tray was obtained. The plate had turkey pot pie, salad, and a hot roll. The plate was not on a plate warmer and was covered with a lid. The turkey pot pie temped at 140 degrees F, the salad temped at 87.2 degrees F, and the hot roll temped at 94.3 degrees F. The salad was warm to taste, and the turkey pot pie and hot roll were not hot to taste.A resident/family council meeting document, dated 07/16/25, showed a resident stated the food was terrible and cold at mealtimes. A hot food temperature chart for August 2025 showed food temperature checks were not obtained for 08/01/25 through 08/07/25 and 08/17/25 through 08/19/25. Evening meal temperature checks were not obtained on 08/08/25 and 08/09/25. On 08/20/25 at 4:37 p.m.,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-08-21 · tag F0880 — failed to prevent and control infections — pattern
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, record review, and interview, the facility failed to maintain an infection prevention and control program during wound care for 2 (#2 and #3) of 3 sampled residents reviewed for enhanced barrier precautions. The DON identified 18 residents with wounds and 27 residents on enhanced barrier precautions. Findings:1.On 08/21/25 at 9:26 a.m., LPN #1 obtained supplies to perform wound care for Resident #2. LPN #1 donned a pair of gloves and a gown. LPN #1 positioned the resident for comfort and removed the current dressing. LPN #1 removed their gloves and exited the room to obtain more supplies. LPN #1 did not remove or change their gown when exiting and reentering the room. LPN #1 continued with the wound care. LPN #1 changed wound areas and needed more supplies. LPN #1 removed their gloves and exited the room again to obtain more supplies. Wearing the same gown, LPN #1 exited and reentered to room without changing their gown. An undated policy titled Enhanced Barrier Precautions Policy, read in part, An order for enhanced barrier precautions will be obtained for…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2025-02-26 · tag F0550 — failed to protect resident dignity and rights — pattern
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, record review, and interview the facility failed to ensure a resident's dignity was maintained by providing clean clothes after meals for 1 (#72) and failed to ensure dignity with dining for 1 (#48) of 2 sampled residents reviewed for dignity. Corporate Nurse #1 identified 87 residents who resided in the facility. Findings: 1. Resident #72 had diagnoses which included dementia. On 02/20/25 at 4:02 p.m., the resident was observed in the dining room waiting to be served dinner wearing a black T-shirt with food debris on it. On 02/25/25 at 2:24 p.m., the resident was observed in the common area, in a chair, with food debris on their shirt and blanket. The quarterly assessment, dated 12/20/24, showed Resident #72 was severely impaired in cognition for daily decision making. On 02/25/25 at 3:15 p.m., LPN #3 stated resident #72 had been in the common area since just after lunch. They stated they did not know why the staff brought the resident out to the common area with food on them, but stated they should have cleaned them up. 2. Resident #48 had diagnoses which…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2025-02-26 · tag F0759 — failed to keep medication error rate low — pattern
    Ensure medication error rates are not 5 percent or greater.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, record review, and interview, the facility failed to ensure a medication error rate of less than five percent for one (#47) of four sampled residents who were observed to receive medications. The medication error rate was 6.9% The corporate nurse identified 87 residents who received medications from the facility. Findings: On 02/25/25 at 7:24 a.m., CMA #1 was observed to administer an albuterol sulfate hydrofluoroalkane inhalation aerosol 90 mcg per actuation. CMA #1 was observed to administer two puffs to Resident #47 without waiting one minute between puffs. CMA #1 was observed to administer aller-flo fluticasone 50 mcg/spray with 2 sprays to Resident #47 in each nostril. They administered one spray, then counted to three and administered another spray. Out of 29 opportunities two medication errors resulted in a medication error rate of 6.9% The undated manufacturer instructions for Albuterol sulfate hfa inhalation aerosol, read in part, Step 6. Hold your breath for about 10 seconds, or for as long as is comfortable. Breathe out slowly as long as you can. If…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2025-02-26 · tag F0761 — failed to label and store drugs safely — pattern
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review, and interview, the facility failed to ensure medications were secured for 2 (300 hall and 400 hall) medication/treatment carts of 6 medication/treatment carts observed. The DON identified 6 medication/treatment carts in the facility. Findings: On 02/20/25 at 3:45 p.m., LPN #3 was observed to enter room [ROOM NUMBER]. The 300 hall medication/treatment cart was observed to be left unattended and unlocked for less than one minute. On 02/20/25 at 3:55 p.m., LPN #3 was observed to leave the 300 hall medication/treatment cart unattended and unlocked. On 02/20/25 at 3:56 p.m., LPN #7 was observed to lock the 300 hall medication/treatment cart. On 02/20/25 at 4:11 p.m., LPN #3 was observed to enter room [ROOM NUMBER]. The 300 hall medication/treatment cart was observed to be left unattended and unlocked. On 02/20/25 at 4:14 p.m., LPN #3 was observed to again enter room [ROOM NUMBER]. The 300 hall medication/treatment cart was observed to be left unattended and unlocked. On 02/20/25…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-02-26 · tag F0812 — failed to store, cook, and serve food safely — pattern
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review, and interview, the facility failed to ensure appropriate hand hygiene was practiced in the kitchen and failed to ensure food delivered to residents on the hall were covered for 1 (C hall) of 1 hall observed during the noon meal. The administrator reported the census was 87 and the facility map showed six halls residents resided on in the facility. Findings: 1. On 02/21/25 at 11:52 a.m., dietary aide #2 was observed to enter the kitchen, touch their pants with both hands, and begin working without washing their hands. On 02/21/25 at 11:53 a.m., the dietary manager was observed to put on gloves without washing their hands. On 02/21/25 at 12:01 p.m., dietary aide #1 was observed to enter the kitchen and to begin preparing meal trays without washing their hands. On 02/21/25 at 12:03 p.m., dietary aide #2 was observed to enter the kitchen, touch their pants with both hands, prepare a meal [NAME], exit the kitchen, serve the meal to a resident in the dining room, return to the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-02-26 · tag F0880 — failed to prevent and control infections — pattern
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, record review, and interview, the facility failed to: a. ensure proper PPE was utilized during care for EBP for 2 (#42 and #48) of 6 sampled residents who were reviewed for EBP; b. ensure clean laundry was transported in a manner to maintain infection control; c. implement a water management program to prevent the spread of waterborne pathogens; and d. maintain indwelling urinary catheters in a manner to prevent infection for 2 (#48 and #15) of 4 sampled residents reviewed for indwelling urinary catheters. Corporate Nurse #1 identified 16 residents with indwelling urinary catheters, 10 residents with wounds, and 87 residents who resided in the facility. Findings: 1. Resident #42 had diagnoses which included diabetes. On 02/24/25 at 1:42 p.m., LPN #2 was observed to provide wound care for Resident #42. LPN #2 was not observed to utilize a gown during wound care. EBP signage was not observed outside the resident's room. On 02/25/25 at 9:02 a.m., LPN #2 stated Resident #42 was on EBP, but they had forgotten to utilize a gown during wound care. 2. Resident #48 had…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-02-26 · tag F0883 — failed to offer flu and pneumonia vaccines — pattern
    Develop and implement policies and procedures for flu and pneumonia vaccinations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to ensure residents were provided education and offered the influenza and pneumococcal immunizations for 2 (#88 and #17) of 5 sampled residents who were reviewed for immunizations. The DON identified 87 residents who resided in the facility. Findings: 1. Resident #88 was admitted [DATE] and had diagnoses which included coronary artery disease. Review of the clinical record did not show the resident had been provided education or offered the influenza or pneumococcal immunization. 2. Resident #17 was admitted on [DATE] and had diagnoses which included diabetes mellitus. Review of the clinical record did not show the resident had been provided education or offered the influenza or pneumococcal immunization. On 02/25/25 at 5:24 p.m., corporate nurse #1/infection preventionist stated a previous infection preventionist had been responsible for educating and offering residents influenza and pneumococcal immunizations, but they could not locate documentation for…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2025-02-26 · tag F0887 — pattern
    Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to ensure residents were provided education and offered the COVID immunization for 4 (#17, 49, 78, #88) of 5 sampled residents who were reviewed for immunizations. The DON identified 87 residents who resided in the facility. Findings: 1. Resident #78 was admitted [DATE] and had diagnoses which included dementia. Review of the clinical record did not show the resident had been provided education or offered the COVID immunization. 2. Resident #88 was admitted [DATE] and had diagnoses which included coronary artery disease. Review of the clinical record did not show the resident had been provided education or offered the COVID immunization. 3. Resident #17 was admitted on [DATE] and had diagnoses which included diabetes mellitus. Review of the clinical record did not show the resident had been provided education or offered the COVID immunization. 4. Resident #49 was admitted [DATE] and had diagnoses which included diabetes mellitus. Review of the clinical…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
Show the remaining 27 citations
  • Potential for harm · D2025-02-26 · tag F0554 — isolated
    Allow residents to self-administer drugs if determined clinically appropriate.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, record review, and interview the facility failed to assess a resident for self administration of medication for 1 (#35) of 1 sampled residents who was reviewed for self administration of medication. The DON identified 5 residents that self administered medication. Findings: Resident #35 had diagnoses which included chronic obstructive pulmonary disease. On 02/21/25 at 9:15 a.m., Resident #35 was observed at the bedside self administering Albuterol Sulfate HFA Aerosol Solution 108 (90 base) MCG/ACT. The Self Administration of Medications policy, dated December 2016, read in part, Residents have the right to self-administer medications if the interdisciplinary team has determined that it is clinically appropriate and safe for the resident to do so. In addition to general evaluation of decision making capacity the staff and practitioner will perform a more specific skill assessment. The annual assessment, dated 11/28/24, showed the resident was cognitively intact for daily decision making. On 02/26/25 at 8:30 a.m., LPN #5 reviewed the electronic clinical record…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-02-26 · tag F0580 — failed to tell family and doctor about changes — isolated
    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and interview, the facility failed to ensure notification was made to a resident's guardian for 1 (#15) of 1 resident reviewed for notification of change. The administrator identified 87 residents who resided at the facility. Findings: A Change in a Resident's Condition or Status policy, revised May 2017, read in part, Our facility shall promptly notify the resident, [their] Attending Physician, and representative (sponsor) of changes in the resident's medical/mental condition and/or status .changes in level of care, billing/payments, resident rights. Resident #15 had diagnoses which included major depressive disorder, schizophrenia, and anxiety. A behavior note, dated 02/06/25 at 9:23 p.m., showed the nurse had overheard Resident #15 state they wanted to die to their roommate. A behavior note, dated 02/06/25 at 9:26 p.m., showed the nurse entered the room of Resident #15 and asked if they were okay. Resident #15 stated they wanted to be changed and put to bed. The note showed Resident #15 was frustrated about having to wait to be changed for bed. A behavior…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-02-26 · tag F0698 — failed to provide proper dialysis care — isolated
    Provide safe, appropriate dialysis care/services for a resident who requires such services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and interview, the facility failed to assess and monitor the dialysis port for 1 (#24) of 1 resident who was reviewed for dialysis services. The corporate nurse identified four residents who received dialysis services. Findings: A Hemodialysis Access Care policy, revised September 2010, read in part, Central catheters for hemodialysis are generally inserted in the neck, chest or groin area. This is not the preferred site for long-term placement. There is more risk of clotting and infection than with either fistulas or grafts. Central dialysis catheters are used for short term dialysis (less than three weeks) while [arteriovenous fistula] or [arteriovenous graft] is healing.Care of Central Dialysis Catheters 1. The central catheter site must be kept clean and dry at all times. Bathing and showering are not permitted with this device. 2. Catheter lumens should be capped and clamped when not in use. 3. Dialysis catheters should be marked for dialysis use only so they are not confused with central venous access devices. 4. Flushing, drawing blood or administering…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-02-26 · tag F0770 — failed to provide lab services — isolated
    Provide timely, quality laboratory services/tests to meet the needs of residents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and interview, the facility failed to ensure labs were obtained as ordered by the physician for 1 (#58) of 5 sampled residents whose labs were reviewed. Corporate Nurse #1 identified 75 residents who had physician's orders for labs. Findings: Resident #58 had diagnoses which included diabetes, hyperlipidemia (high cholesterol), congestive heart failure, and end stage renal disease. A physician's order, dated 06/03/24, showed the resident was to have labs which included a complete blood count, hemoglobin A1C, comprehensive metabolic panel, lipids, and a liver function test every 3 months. The September 2024 medication administration record showed the ordered labs were completed on 09/03/24 and were documented as completed by LPN #1. Review of the clinical record did not reveal the lab reports for September 2024. On 02/25/25 at 11:14 a.m., the DON stated lab orders were documented on the treatment record by the nurse when they were completed. On 02/25/25 at 11:22 a.m., LPN #1 stated they documented on the treatment record when labs were completed. LPN #1…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-11-01 · tag F0622 — isolated
    Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to ensure the facility did not initiate a discharge of a resident for the use of authorized electronic monitoring of the resident's room for one (#2) of one sampled resident whose facility initiated discharge was reviewed. The DON identified 107 residents who resided in the facility. Findings: The facility Transfer or Discharge Notice policy, dated March 2021, read in part, .2. Residents are permitted to stay in the facility and not be transferred or discharged unless: a. the transfer is necessary for the resident's welfare and the resident's needs cannot be met in the facility. b. the transfer or discharge is appropriate because the resident's health has improved sufficiently so the resident no longer needs the services provided by the facility. c. the resident has failed, after reasonable and appropriate notice, to pay for (or to have paid under Medicare and Medicaid) a stay at the facility . 63 O.S. § 1-1956.2 of the [NAME] E. [NAME] Act (a section of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-08-23 · tag F0600 — failed to protect residents from abuse and neglect — isolated
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and interview, the facility failed to ensure residents were free from abuse for one (#2) of three sampled residents reviewed for abuse. The Administrator identified 101 residents resided in the facility. Findings: The Abuse Prevention Program policy, revised 12/16, read in part, Our residents have the right to be free from abuse .Protect our residents from abuse by anyone including .other residents. The Abuse and Neglect Clinical protocol policy, revised 03/18, read in part, The facility management and staff will institute measures to address the needs of residents and minimize the possibility of abuse and neglect. Resident #2 had diagnoses which included autistic disorder, hemiplegia and hemiparesis. Resident #2's annual resident assessment, dated 08/15/24, documented Resident #2 had severe cognitive impairment. A Combined Initial and Final State Reportable Incident form, dated 08/19/24, documented an allegation of abuse/mistreatment. It documented Resident #1 put their arm around Resident #2. Resident #2 had no apparent injuries. A Combined Initial and Final…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-07-11 · tag F0585 — failed to handle grievances — isolated
    Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and interview, the facility failed to provide a written summary/findings of a grievance investigation for a resident/resident representative for one (#1) of one sampled residents whose grievances were reviewed. The administrator identified 99 people who residedd in the facility Findings: The Filing Grievances/complaints procedure which is posted on a bullentin board in the common area by the nursing station, read in part, The resident, or person filing the grievance and/or compliant on behalf of the resident, will be informed of the findings of the investigation and the actions that will be taken to correct any identified problems .A written summary of the report will also be provided to the resident The Grievances/Complaints, Filing policy, revised April 2017, read in part, .The resident, or person filing the grievances and/or complaint on behalf of the resident, will be informed verbally and in writing of the findings of the investigation and the actions that will be taken to correct any identified problems . A Grievance/Complaint Report was completed for…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-07-11 · tag F0609 — failed to report abuse allegations — isolated
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and interview, the facility failed to report an allegation of abuse to OSDH for one (#3) of one sampled resident whose record was reviewed for abuse. The administrator identified 99 residents who resided in the facility. Findings: The Abuse Policy, undated, read in parts, All suspected abuse will be investigated and reported to the appropriate agencies. The Abuse Investigation and Reporting policy, revised July 2017, read in part, All alleged violations involving abuse .will be reported by the facility Administrator .to the State licensing/certification agency responsible for surveying/licensing the facility . On 04/12/24 an in-service was conducted on the facility's Abuse Policy for all facility staff. On 07/10/24 at 3:34 p.m. CNA #1 reported they heard a rumor about some inappropriate behavior between CNA #2 and Res #3. CNA #1 reported the incident occurred in April and had to do with CNA #1's breasts and Res #3, but did not provide any details. On 07/10/24 at 3:50 p.m., CNA #3 reported hearing the aides talk about a situation of inappropriate behavior…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-07-11 · tag F0610 — failed to investigate and act on abuse reports — isolated
    Respond appropriately to all alleged violations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and interview, the facility failed to investigate an allegation of abuse for one (#3) of one sampled resident whose record was reviewed for abuse. The administrator identified 99 residents who resided in the facility. Findings: The Abuse Policy, undated, read in parts, All suspected abuse will be investigated and reported to the appropriate agencies. The Abuse Investigation and Reporting policy, revised July 2017, read in part, All reports of resident abuse .shall be promptly reported .and thoroughly investigated by facility management . The Abuse, Neglect, Exploitation and Misappropriation Prevention Program policy, revised April 2021, read in part, Identify and investigate all possible incidents of abuse . On 04/12/24 an in-service was conducted on the facility's Abuse Policy for all facility staff. There was no documented investigation regarding Res #3 and CNA #2. On 07/10/24 at 3:34 p.m. CNA #1 reported they heard a rumor about some inappropriate behavior between CNA #2 and Res #3. CNA #1 reported the incident occurred in April and had to do with CNA #1's…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-07-11 · tag F0657 — failed to keep the care plan current — isolated
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    What the surveyor found here — the official record, unedited, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to ensure care plans were updated with physician's orders for one (#1) of six sampled residents whose physician's orders were reviewed. The administrator identified 99 residents who resided in the facility. Findings: Res #1 had diagnoses which included dementia and stage 3 chronic kidney disease. A physician's progress note from Urologic Specialist, faxed to the facility on [DATE], documented an order for the facility to ensure the resident is drinking water, No coke/tea. Res #1's care plan was not revised with the physician's order from Urologic Specialist On 07/11/24 at 11:05, the DON reported Res #1's care plan was noted updated with the order from Urologic Specialist. The DON was not sure why the order was overlooked.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-07-11 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — the official record, unedited, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to ensure physician's orders were implemented for one (#1) of six sampled residents whose physician's orders were reviewed. The administrator identified 99 residents who resided in the facility. Findings: Res #1 had diagnoses which included dementia and stage 3 chronic kidney disease. A physician's progress note from Urologic Specialist, faxed to the facility on [DATE], documented an order for the facility to ensure the resident is drinking water, No coke/tea. The order was not written or implemented for Res #1. On 07/11/24 at 11:05 a.m., the DON reported the order from Urologic Specialist was not written or implemented. The DON was not sure why this was overlooked.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-10-27 · tag F0584 — failed to keep a safe, clean, comfortable home — pattern
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review and interview, the facility failed to: a. ensure there was hot water in the resident's room for one (#41) of 32 sampled residents reviewed for comfortable water temperatures; and b. maintain comfortable air temperatures in the resident's dining room for three (#56, #74, and #89) of three sampled residents reviewed for comfortable air temperatures in the dining room. The DON identified 10 to 30 residents received their meals in the dining room. The DON identified 104 residents resided in the facility. Findings: The Homelike Environment policy, revised 02/21, read in part, .comfortable and safe temperatures (71 degrees Fahrenheit to 81 degrees Fahrenheit . 1. Resident #41 was admitted on [DATE]. Resident #41's admission resident assessment, dated 09/14/23, documented Resident #41 was cognitively intact. On 10/24/23 at 1:26 p.m., Resident #41 stated they had no hot water from the sink in their room since they were admitted to the facility. Resident #41 stated they were unable to…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-10-27 · tag F0677 — failed to help fully-dependent residents with daily care — pattern
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, record review and interview, the facility failed to provide showers for two (#46 and #98) of three sampled residents reviewed for ADLs. The DON identified 104 residents who needed assistance with showers. Findings: A Bath, Shower/Tub policy, revised 02/18, read in parts, .The purposes of this procedure are to promote cleanliness, provide comfort to the resident and to observe the condition of the resident's skin .Documentation .the date and time the shower/tub bath was performed .The name and title of the individual(s) who assisted the resident .All assessment data ( .any reddened areas, sores, etc, on the resident's skin) .How the resident tolerated the shower/tub bath .If the resident refused the shower/tub bath, the reason(s) . 1. Resident #98 had diagnoses which included morbid obesity, abnormalities of gait and mobility, and fracture of the shaft of the right femur. Resident #98's admission resident assessment, dated 09/20/23, documented the resident was cognitively intact. They required two person physical assist for transfers and one person physical…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-10-27 · tag F0692 — failed to prevent malnutrition and dehydration — pattern
    Provide enough food/fluids to maintain a resident's health.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, record review and interview, the facility failed to: a. monitor the amount of meals and fluids a resident at risk for weight loss and dehydration consumed; and b. provide a physician ordered health shake for one (#9) of two sampled residents reviewed for nutrition. The DON identified 104 residents resided in the facility and two residents received their nutrition through tube feeding. Findings: Resident #9 had diagnoses which included dementia, muscle wasting, and atrophy. A physician's order, dated 11/28/22, documented regular diet, pureed texture, and honey consistency. A physician's order, dated 11/28/22, documented honey thick liquids. A physician's order, dated 05/15/23, documented mighty shake three times a day. Resident #9's quarterly resident assessment, dated 07/24/23, documented Resident #9 had severe cognitive impairment and required one person physical assist for the task of eating. Resident #9's care plan for nutrition, dated 08/02/23, documented, a. Resident #9 will maintain adequate nutrition by consuming at least 50% of two meals daily, and b.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-10-27 · tag F0755 — failed to provide safe pharmacy services — pattern
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, record review and interview, the facility failed to ensure: a. appropriate crush, cocktail, and water flush for PEG tube medication orders were present for one (#260) ; and b. a cocktail order was obtained for one (#13) of 15 residents observed during medication administration. The DON identified 104 residents resided in the facility. The ADON identified two residents with orders to flush peg tube medications, 36 residents with medication crush orders, and three residents with medication cocktail orders. Findings: A Crushing Medications policy, dated 04/18, read in part, Medications shall be crushed only when it is appropriate and safe to do so, consistent with physician orders .Crushing each medication separately and administering each with food is considered best practice . An Administering Medications through an Eternal Tube policy, dated 11/18, read in part, .Administer each medication separately and flush between medications. Do not crush or split medications for administration through an enteral tube unless first checking with the pharmacy or facility…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-10-27 · tag F0758 — failed to limit and justify psychotropic drugs — pattern
    Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and interview, the facility failed to ensure a PRN psychotropic medication had a specified duration for two (#24 and #37) of five sampled residents reviewed for unnecessary medications. The ADON identified 71 residents with psychoactive medication orders resided in the facility. Findings: A Psychotropic Medication Use policy, dated 07/22, read in part, .Psychotropic medications are not prescribed or given on a PRN basis unless that medication is necessary to treat a diagnosed specific condition that is documented in the clinical record .PRN orders for psychotropic medications are limited to 14 days .If the prescriber or attending physician believes it is appropriate to extend the PRN order beyond 14 days, he or she will document the rationale for extending the use and include the duration for the PRN order . 1. Resident #37 had diagnoses which included bipolar disorder, anxiety, and paranoid schizophrenia. A Physician Order, dated 08/04/23, documented valium five mg give one tablet by mouth every four hours as needed for anxiety/agitation. There was no end…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-10-27 · tag F0812 — failed to store, cook, and serve food safely — pattern
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, record review and interview, the facility failed to ensure: a. dented canned goods were removed from circulation; b. food items were not stored on the floor in the walk-in cooler; and c. food debris was not on the floor in the dry storage room during one of two kitchen observations. The DON identified 102 residents received food from the kitchen. Findings: A Food Storage policy, dated 03/11, read in part, .Food storage areas shall be clean at all times .All foods stored in walk-in refrigerators and freezers shall be stored above the floor on shelves, racks, dollies, or other surfaces that facilitate thorough cleaning . On 10/24/23 at 1:08 p.m., the following items were observed to be stored directly on the floor of the walk in cooler: a. five boxes of gallon sized milk stacked on top of each other by the door of the cooler; b. one box of gallon sized milk on the floor by the storage rack; and c. one five gallon container of pickles. The CDM stated the items should not be stored on the floor. They stated the items should be up off the floor. On 10/24/23 at 1:15…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-10-27 · tag F0880 — failed to prevent and control infections — pattern
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation and interview, the facility failed to ensure hand hygiene was performed between providing care for two (#12 and #43) of two sampled residents observed for hand hygiene. The DON identified 104 residents resided in the facility. Findings: A Handwashing/Hand hygiene policy, dated 9/19, read in part, All personnel shall be trained and regularly in-serviced on the importance of hand hygiene in preventing the transmission of healthcare-associated infections .shall follow the handwashing/hand hygiene procedures to help prevent the spread of infections to other personnel, residents, and visitors .use an alcohol-based hand rub containing at least 62% alcohol; or, alternatively, soap .and water for the following situations .Before and after direct contact with residents . Resident #12 had diagnoses which included fusion of spine and type 2 diabetes mellitus with diabetic nephropathy. Resident #43 had diagnoses which included hypertension, conversion disorder with seizures or convulsions and panic disorder. On 10/25/23 at 12:14 p.m., CNA #1 was observed feeding Resident…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-10-27 · tag F0558 — failed to accommodate residents' needs and preferences — isolated
    Reasonably accommodate the needs and preferences of each resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation and interview, the facility failed to ensure a resident's personal items were in reach and their bed was made for one (#46) of 32 sampled residents reviewed for accommodation of needs. The DON identified 104 residents resided in the facility. Findings: An Accommodation of Needs policy, revised 03/21, read in parts, .Our facility's environment and staff behaviors are directed toward assisting the resident in maintaining and/or achieving safe independent functioning, dignity and well-being .The resident's individual needs and preferences are accommodated to the extent possible .The resident's individual needs and preferences, including the need for adaptive devices and modifications to the physical environment, are evaluated upon admission and reviewed on an ongoing basis .arranging toiletries and personal items so that they are in easy reach of the resident . Resident #46 had diagnoses which included encounter for orthopedic aftercare following surgical amputation. The resident's Plan of Care, dated 01/20/23, read in parts, .[Resident name withheld] needs a safe…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-10-27 · tag F0678 — failed to provide CPR when needed — isolated
    Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to ensure a systemic approach was used to update a resident's code status for one (#86) of 32 sampled residents reviewed for Advanced Directives. The DON identified 104 residents resided in the facility. The ADON identified 33 residents who had DNR orders. Findings: An Advanced Directives policy, dated 12/16, read in part, .Changes or revocations of a directive must be submitted in writing to the Administrator .The care plan team will be informed of such changes and/or revocations so that appropriate changes can be made in the resident assessment (MDS) and care plan . A Do Not Resuscitate Order policy, dated 03/21, read in part, .A Do Not Resuscitate (DNR) order form must be completed and signed .and placed in the front of the resident's medical record. Resident #86 admitted on [DATE] and had diagnoses which included left artificial knee joint, cerebral infarct, and chronic pain syndrome. Resident #86's code status on the EMR dashboard documented full…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-10-27 · tag F0700 — isolated
    Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, record review and interview, the facility failed to ensure: a. the risk versus benefits was discussed with the resident or resident representative prior to installing side rails on a resident's bed; and b. side rails were properly secured to the bed for one (#47) of one sampled resident reviewed for side rails. Human Resources identified 17 residents with side rails resided in the facility. Findings: A Bed Safety and Bed Rails policy, dated 08/22, read in part, .Bed rails are properly installed .The use of bed rails or side rails .is prohibited unless the criteria for use of bed rails have been met, including attempts to use alternatives, interdisciplinary evaluation, resident assessment, and informed consent .Before using bed rails for any reason, the staff shall inform the resident or representative about the benefits and potential hazards associated with bed rails and obtain informed consent . Resident #47 had diagnoses which included osteoporosis, cerebral infarction, and muscle wasting and atrophy. An admission Resident Assessment, dated 08/09/23,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2022-07-13 · tag F0580 — failed to tell family and doctor about changes — pattern
    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and interview, the facility failed to notify the resident's representative of changes with plan of care for one (#140) of one sampled resident reviewed for notification. The Census and Conditions of Residents report, dated 07/11/22, documented 94 residents resided in the facility. Findings: Resident #140 was admitted with diagnoses of frequency of micturition, chest pain, and abdominal aortic aneurysm. A Health Status Note, dated 06/08/21, read in part, .New order received from Dr. [name deleted] to have ECHO done at [local hospital] . There was no documentation the resident's representative was notified. A Communication note, dated 06/29/21, read in part, .[Resident #140] c/o burning when [they] urinates. Urine is amber in color/clear with foul odor Obtain UA for symptoms of UTI . There was no documentation the resident's representative was notified. A Communication note, dated 07/13/21, read in part, .[Resident #140] proceed to show this nurse that [they] had blood in [their] brief. UA hat was place in [Resident #140's] commode to collect UA. [Resident #140]…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2022-07-13 · tag F0758 — failed to limit and justify psychotropic drugs — pattern
    Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and interview, the facility failed to: a. document a rational for a gradual dose reduction on one (#50), b. ensure a PRN antianxiety medication was limited to 14 days for one (#56) and c. ensure a pharmacy recommendation was acted upon for one (#56) of five sampled residents reviewed for unnecessary medications. The Resident Census and Conditions of Residents report, dated 07/11/22, documented 59 residents received psychoactive medications. Findings: An Antipsychotic Medications Use policy, revised 12/2016, read in part, .The Physician shall respond appropriately by changing or stopping problematic doses or medications, or clearly documenting (based on assessing the situation) why the benefits of the medication outweigh the risks or suspected or confirmed adverse consequences 1. Resident #56 was admitted with a diagnosis of anxiousness. A Physician's Order, dated 02/23/22, read in part, .Clonazepam Tablet 0.5 MG .as needed . The medication was not limited to 14 days. A Pharmacy Consultant Report Psychoactive PRN Use, dated 03/15/22, documented Resident #56 had…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2022-07-13 · tag F0812 — failed to store, cook, and serve food safely — pattern
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review, observation, and interview, the facility failed to ensure: a. food products were properly stored, b. food service equipment was kept clean, and c. sanitary hand hygiene practices were implemented while handling food and clean dishes. The Resident Census and Conditions of Residents report, dated 07/11/22, documented 94 residents resided in the facility, and four residents received tube feeding. The DON identified two of the four residents received nutrition and hydration solely through a feeding tube. Findings: A Refrigerator-Reach In policy, revised March 2011, read in parts, .Frequency: Daily .Wipe up spills on .sides .of refrigerator .Wash doors . A Handwashing and Glove Use policy, revised March 2015, read in parts, .Guidelines for handwashing and glove use to promote safe and sanitary conditions throughout the dietary department must be followed .Handwashing is a priority for infection control .Gloves may be used when working with food to avoid contact with hands .Gloves must also be worn if an employee has a cut or wearing a bandage . On 07/13/22 at 8:30…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2022-07-13 · tag F0880 — failed to prevent and control infections — pattern
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review, observation, and interview, the facility failed to ensure: a. staff properly wore masks, and b. sanitary hand hygiene practices were implemented while handling food and clean dishes. The Resident Census and Conditions of Residents report, dated 07/11/22, documented 94 residents resided in the facility, and four residents received tube feeding. The DON identified two of the four residents received nutrition and hydration solely through a feeding tube. Findings: The Handwashing and Glove Use policy, revised March 2015, read in parts, .Guidelines for handwashing and glove use to promote safe and sanitary conditions throughout the dietary department must be followed .Handwashing is a priority for infection control .Gloves may be used when working with food to avoid contact with hands .Gloves must also be worn if an employee has a cut or wearing a bandage . On 07/13/22 at 8:30 a.m., a tour of the kitchen was conducted. The following observations were made: a. dietary cook #1 was observed with their mask below their mouth. They were observed licking their fingers…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2022-07-13 · tag F0883 — failed to offer flu and pneumonia vaccines — pattern
    Develop and implement policies and procedures for flu and pneumonia vaccinations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and interview, the facility failed to ensure: a. residents were offered an influenza vaccination for three (#22, 29, and #37), and b. residents were offered a pneumococcal vaccination for three (#29, 30, and #37) of five sampled residents reviewed for immunizations. The Resident Census and Conditions of Residents report, dated 07/11/22, documented 94 residents resided in the facility. Findings: A Pneumococcal Vaccine policy, revised October 2019, read in part, .All residents will be offered pneumococcal vaccines An Influenza, Prevention and Control of Season policy, revised August 2020, read in parts, .All residents are offered the vaccine prior to onset of influenza season .Between October 1st and March 31st each year, the influenza vaccine shall be offered to residents 1. There was no documentation Residents #22, #29, and #37 were offered the influenza vaccination in 2021. 2. There was no documentation Residents #29, #30, and #37 were offered the pneumococcal vaccination. On 07/13/22 at 9:55 a.m., the ADON reported the residents should have been offered an…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2022-07-13 · tag F0888 — pattern
    Ensure staff are vaccinated for COVID-19
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and interview, the facility failed to ensure staff were fully vaccinated, had been granted an exemption or delay from the COVID-19 vaccine for 12 of 109 staff members. This resulted in a staff vaccination rate of 89%. The Resident Census and Conditions of Residents report, dated 07/11/22, documented 94 residents resided in the facility. Findings: An Employee Vaccine % Report, dated 07/12/22, documented one staff member was partially vaccinated, and 11 staff members had pending exemptions. There was no documentation the facility had followed up to ensure staff were fully vaccinated, had been granted an exemption or delay from the COVID-19 vaccine. On 07/11/22 at 2:48 p.m., the ADON stated the one staff member identified being partially vaccinated was due for their second vaccine in May 2022, and they didn't get it. The ADON was asked what the facility's policy was to ensure staff were vaccinated or had a granted exemption. They stated they encouraged staff to get vaccinated or get an exemption. They stated the DON and the administrator handled the exemptions.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

No federal fines in the current CMS record.

Who owns this facility

Owner / managerTypeRoleShareSince
GRANT RHODES REVOCABLE TRUSTOrganization5% OR GREATER DIRECT OWNERSHIP INTEREST; ADP OF THE SNF50%since 01/06/2025
JEFFREY W YOUNG REVOCABLE TRUST DATED JULY 27, 2017Organization5% OR GREATER DIRECT OWNERSHIP INTEREST; ADP OF THE SNF50%since 01/06/2025
RHODES, JONATHANIndividual5% OR GREATER INDIRECT OWNERSHIP INTEREST; ADP OF THE SNF50%since 01/06/2025
YOUNG, JEFFREYIndividual5% OR GREATER INDIRECT OWNERSHIP INTEREST; ADP OF THE SNF50%since 01/06/2025
SNOW, LARRYIndividualCORPORATE OFFICER; ADP OF THE SNFsince 01/06/2025
BEDLAM PROPERTIES HO LLCOrganizationOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 01/06/2025
MATRIX PROVIDER SOLUTIONS LLCOrganizationOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 01/06/2025
LIETZKE, MARKIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 01/06/2025
POTEAU NURSING CENTER, LLCOrganizationADP OF THE SNFsince 01/06/2025
COX, NORMAIndividualADP OF THE SNFsince 12/02/2024
PEARSON, ARTHURIndividualADP OF THE SNFsince 01/06/2025

CMS files one row per role, so the 19 rows in the source record cover these 11 parties — each is shown once here with every role it holds. Nothing is omitted.

5 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.

Follow the money — this home’s finances

Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.

$10.5M
Net patient revenuemost recent cost report
+17.4%
Operating marginrevenue minus expenses
$2.5M
Related-party expense29% of expenses
Who pays — share of resident-days
Medicaid 72%Medicare 19%Other / private 9%

About 72% of this home’s resident-days are paid by Medicaid, which reimburses well below the cost of care in most states. Heavily Medicaid-dependent homes run on thinner budgets — a context worth holding next to the staffing and inspection record, not a fault in itself. This home reported $2.5M paid to related parties — landlords or management companies under common ownership — equal to about 29% of its total expenses. Money routed to affiliated companies can leave a home’s own books looking lean while owners still profit; it is the mechanism regulators watch most closely in private-equity and REIT deals.

Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.

Cost & finances

$237per resident / day
operating cost
$7,204per month
≈ monthly operating cost
$287per day
avg. revenue, all payers

Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.

What families pay in OK

Paying with Medicaid

This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Oklahoma Medicaid page.

Typical monthly cost in Oklahoma
$7,026/mo
Nursing home (semi-private)
$7,756/mo
Nursing home (private)
$6,150/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 375166. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-02-26, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

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