Lebanon Veterans Home
600 North 5th Street, Lebanon, OR 97355 · Government - State · 154 certified beds · (541) 497-7265 Medicare & Medicaid certified
This home has serious findings on its record. Read them closely before you consider it.
- no federal fines or payment denials on record
- a high payroll-based staffing rating (5/5)
- lower-than-typical staff turnover (36% vs 45% nationally) — better care continuity
- fewer deficiencies at its most recent standard inspection than at the one before — a sign of improvement
- CMS has flagged it for abuse
- it has an abuse, neglect, or exploitation citation (F0600), cited Sep 2025
- it has citations for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0605, F0610) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
- a high number of inspection citations overall (35) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
- its payroll-based staffing score sits well above its independent inspection score
- its independent health-inspection rating is low (2/5)
One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.
A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.
| Health inspectionSurveyor-assigned, ranked within your stateInspector-verified | 2 of 5 |
| StaffingFrom payroll records (PBJ) | 5 of 5 |
| Quality measuresSelf-reported by the facility | 3 of 5 |
Worth a closer look. This home's staffing rating runs 3 stars above its independent health-inspection score. The inspection is done by state surveyors; the staffing score rests on the facility's own payroll (PBJ) submissions — so a gap this large is worth reading the inspection record for.
Location & what’s nearby
Open in Google Maps ↗ · Directions ↗ · Larger map ↗
Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.
Quality measures — how residents actually fare
| Overall quality measures | 3 of 5 |
| Long-stay residentspeople who live here | 3 of 5 |
Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.
Trend — is this home getting better or worse?
Over 2025-02 to 2026-06, this home’s CMS overall rating fell from 4 to 3 stars. From monthly CMS archive snapshots.
Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.
See all quality measures vs. state & national benchmarks
| Measure | This home | State avg | Typical state | vs typical state |
|---|---|---|---|---|
| Long-stay residents whose need for help with daily activities increased | 28.1% | 14.9% | 15.4% | worse |
| Long-stay residents who lose too much weight | 5.1% | 4.7% | 5.4% | typical |
| Long-stay residents with a catheter left in their bladder | 0.2% | 1.4% | 0.9% | better |
| Long-stay residents with a urinary tract infection | 3.7% | 2.0% | 2.0% | worse |
| Long-stay residents with depressive symptoms | 2.8% | 4.9% | 6.5% | better |
| Long-stay residents who were physically restrained | 0.0% | 0.1% | 0.1% | better |
| Long-stay residents with falls causing major injury | 5.1% | 2.4% | 3.3% | worse |
| Long-stay residents whose ability to walk worsened | 19.2% | 20.6% | 16.1% | worse |
| Long-stay residents on antianxiety or hypnotic medication | 10.5% | 12.4% | 18.9% | better |
| Long-stay residents given the seasonal flu vaccine | 97.5% | 95.2% | 95.3% | typical |
| Long-stay residents with pressure ulcers | 5.4% | 5.8% | 4.7% | worse |
| Long-stay residents with worsening bladder/bowel control | 25.4% | 21.8% | 21.2% | worse |
| Long-stay residents who got an antipsychotic medication§ — see the note below the table | 16.6% | 13.9% | 17.1% | typical |
| Long-stay hospitalizations per 1,000 resident days | 0.71 | 1.48 | 1.67 | better |
| Long-stay outpatient ER visits per 1,000 resident days | 1.89 | 2.35 | 1.80 | typical |
§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.
CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.
Short-stay rehab — if you are coming here from a hospital
Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.
Therapy staffing: this home’s payroll records show 0.07 therapist hours per resident per day in 2026Q1 — more than 3% of the 13,892 homes that report any therapy hours at all.
Weekend therapy: weekend therapy hours are 8% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.
This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.
See every short-stay measure CMS publishes for this home
| Measure | This home | U.S. median | Period covered | CMS’s call |
|---|---|---|---|---|
| Got home and stayed homeRate of successful return to home or community from a SNF | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting | not reported — Newly certified nursing home with less than 12-15 months of data available or the nursing home opened less than 6 months ago, and there were no data to submit or claims for this measure. | — | ||
| Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge | not reported — Newly certified nursing home with less than 12-15 months of data available or the nursing home opened less than 6 months ago, and there were no data to submit or claims for this measure. | — | ||
| Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.
Staffing
How full it usually is: this home is certified for 154 beds and averages 144.1 residents a day — about 94% occupied, or roughly 10 beds typically open. It runs fairly full. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.
Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 5.61 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 0.58 is at or above the 0.55-hour RN benchmark and nurse-aide staffing of 3.57 is at or above the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.
Weekend coverage: total nurse staffing is 4.83 hrs/resident/day on weekends vs 5.93 on weekdays — 19% thinner on weekends. RN hours go from 0.73 to 0.23 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)
This home’s total nursing-staff turnover of 36% is below the national median of 45%.
Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.
Inspection trend
Deficiencies are fewer than at the previous inspection — improving. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.
Inspection deficiencies
State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.
Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.
35 citations, most serious first. The 10 most serious are shown; the remaining 25 are one tap away and print in full.
- Potential for harm · E2025-09-09 · tag F0761 — failed to label and store drugs safely — patternEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation and interview it was determined the facility failed to ensure medications were not expired for 2 of 4 sampled houses reviewed for medication storage. This placed residents at risk for altered medication effectiveness. Findings include: 1. On 9/5/25 at 3:03 PM, an open bottle of Prednisolone 1% eye drops was observed with Staff 19 (LPN) in the medication storage in room [ROOM NUMBER]. The bottle of Prednisolone had an open date which was unreadable and was dispensed on 6/13/25. Staff 19 stated eye drops were expired after being open for 30 days. On 9/5/25 at 3:05 PM, an open bottle of acetaminophen was observed with Staff 19 in the medication storage in room [ROOM NUMBER] which expired in 2/2025. Staff 19 stated medications were to be destroyed when they were expired. On 9/5/25 at 3:14 PM, two open insulin pens (an injection device that allows you to deliver preloaded insulin into the body) were observed with Staff 19 in the medication storage in room [ROOM NUMBER]. Both pens did not have an…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2025-09-09 · tag F0804 — failed to serve food at safe, palatable temperature — patternEnsure food and drink is palatable, attractive, and at a safe and appetizing temperature.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation and interview it was determined the facility failed to ensure proper food temperatures were maintained for meals served from 2 of 12 facility kitchens reviewed for food service. This placed residents at risk for unpalatable and unpleasant meals. Findings include:1. On 9/2/25 at 11:55 AM, Resident 130 stated the ground up food was completely unpleasant. On 9/3/25 at 8:12 AM, Resident 15 stated the food was tasteless, and always cold. On 9/3/25 at 10:09 AM, Resident 2 stated the food was not palatable and she/he did not like to eat it. During an observation of the lunch meal service on 9/5/25 at 12:24 PM, a meal of lemon pepper tuna, rice pilaf, and broccoli was served to residents of the [NAME] 200 house. The meal service also included an alternate texture option for the lemon pepper tuna. The temperatures of the meal components when delivered from the kitchen were as follows: - Lemon pepper tuna: 160 degrees F. - [NAME] pilaf: 149 degrees F. - Broccoli: 135 degrees F. The broccoli was…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2025-09-09 · tag F0880 — failed to prevent and control infections — patternProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review it was determined the facility failed to ensure infection control standards were followed in 1 of 4 houses reviewed for infection control. This placed residents at risk for spread of infection. Findings include: During an observation of the COVID precautions in the [NAME] House 100 unit on 9/3/25 at 10:25 AM, it was noted the frosted glass door to the unit did not have signage, PPE (Personal Protective Equipment), trash cans, or hand sanitization supplies on either side of the door. On 9/4/25 at 11:26 AM, Staff 5 (Infection Control RN) stated units with active COVID outbreaks were to have signage, PPE, trash cans, and hand sanitization supplies for staff and visitors on all doors to the unit. During an observation of the COVID precautions in the [NAME] House 100 unit on 9/4/25 at 12:57 PM, two visitors were seen exiting the unit through the frosted glass door. The two visitors removed their masks after exiting, put the masks in their pockets, and opened multiple…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-09-09 · tag F0578 — failed to honor advance directives / code status — isolatedHonor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
What the surveyor found here — the official record, unedited, may be distressing
Based on interview and record review it was determined the facility failed to obtain copies of advanced directives for 1 of 3 sampled residents (#13) reviewed for advanced directives. This placed residents at risk for not having their health care decisions honored. Findings include: Resident 13 was admitted to the facility in 2023 with diagnoses including anxiety and heart failure. From 7/23/23 through 7/9/25, Interdisciplinary Care Conference notes revealed Resident 13 would look for a copy of her/his advance directive.The 10/15/24 care conference reflected Resident 13 would look for a copy of the document and expressed interest in receiving assistance with completing it.A review of Resident 13's medical record revealed no indication staff assisted Resident 13 with completing an advance directive. On 9/8/25 at 11:33 AM, Staff 22 (Social Service Designee) acknowledged no one followed up on Resident 13's request to complete an advance directive.
- Potential for harm · D2025-09-09 · tag F0584 — failed to keep a safe, clean, comfortable home — isolatedHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation and interview it was determined the facility failed to ensure carpeting was clean for 1 of 3 houses (Delta 3). This placed residents at risk for an unhomelike environment. Findings include: On 9/3/25 at 10:41 AM on Delta 3 the following were observed: -The carpet between the fireplace and the dining room had three large brown stains that were approximately one foot in diameter. -The carpet in front of the recliners located by the television had dark brown stains that were approximately four feet long by one foot wide. -The carpet between the dining room and room [ROOM NUMBER] had a dark brown stain approximately one- and one-half feet in diameter. On 9/3/25 at 10:45 AM Staff 8 (CNA) stated the carpets were cleaned approximately two weeks prior but the brown spots resurfaced a few days later. On 9/8/25 at 10:10 AM Staff 9 (Housekeeping Manager) stated the stains surrounded the dining room for at least two years. The carpet was cleaned at least every two weeks, but the stains were not able to…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-09-09 · tag F0600 — failed to protect residents from abuse and neglect — isolatedProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review it was determined the facility failed to protect a resident's right to be free from physical abuse by a resident for 1 of 1 sampled resident (#68) reviewed for abuse. This placed residents at risk for injury. Findings include: Resident 68 was admitted to the facility in 9/2025 with a diagnosis of dementia. Resident 68's care plan initiated 12/12/24 revealed she/he had a history of wandering into other residents' rooms. Staff were to attempt to redirect Resident 68 before she/he entered another resident's room and offer food. Resident 135 was admitted to the facility in 4/2023 with a diagnosis of dementia. Resident 135's care plan initiated 12/28/23 revealed she/he had verbal and physical aggression. Interventions included to not invade Resident 135's space and staff were to monitor her/him when in close proximity of other residents. An 8/28/25 Resident to Resident /Staff Assessment form revealed on 8/28/25 at 5:10 PM CNAs witnessed Resident 68 walk into Resident 135's room while Resident 135 was in the dining room eating. Resident 135 stood up…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-09-09 · tag F0605 — failed to not use drugs as a restraint — isolatedPrevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review it was determined the facility failed to ensure a resident was not started on a psychotropic medication without indication for use and failed to monitor a resident for side effects of psychotropic medications for 1 of 5 sampled residents (#123) reviewed for mood and unnecessary medications. This placed residents at risk for adverse medication reactions. Findings include: Resident 123 was admitted to the facility in 2/2024 with a diagnosis of dementia and stroke.a. A Behavioral Management Program Policy and Procedure last updated 8/2014 revealed all non-pharmacological interventions were to be exhausted and acute medical conditions including pain and environmental factors were to be ruled out prior to obtaining any orders for psychoactive medications. Resident 123's 9/16/24 physician visit note revealed she/he was sitting at the exit door waiting to visit her/his spouse. Resident 123 appeared to be in good spirits. Staff did not report concerns. Staff previously reported on 8/19/24 Resident 123 kicked a staff when she/he was unable…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-09-09 · tag F0657 — failed to keep the care plan current — isolatedDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review it was determined the facility failed to update resident care plans for 2 of 3 sampled residents (#s 9 and 74) reviewed for ROM and infection control. This placed residents at risk for skin break down and inaccurate records. Findings include: 1. Resident 9 was admitted to the facility in 10/2020 with a diagnosis of dementia. Resident 9's 4/11/25 Annual MDS revealed she/he had decreased ROM and a left-hand contracture. On 9/8/25 at 9:47 AM Resident 9 was observed in the dining area with a soft lamb wool Velcro wrap to the left hand. Resident 9's Care Plan initiated 10/2020 did not have a Velcro wrap on the care plan. On 9/4/25 at 9:18 AM Staff 28 (CNA) stated Resident 9 had a contracture and her/his fingers were hard to bend at times, and she/he had her/his wrap for quite a while. On 9/8/25 at 12:04 PM Staff 12 (LPN Resident Care Coordinator) stated staff used to place a towel in her/his hand to prevent her/his hand from forming a tight grip due to her/his contracture but she/he pulled the towel out. Staff 12 stated she ordered a new…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-09-09 · tag F0684 — failed to provide proper treatment and quality of care — isolatedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review it was determined the facility failed to ensure residents' neurological assessments were completed for 1 of 7 sampled residents (#135) reviewed for falls and rehabilitation. This placed residents at risk for unidentified head injuries. Findings include: Resident 135 was admitted to the facility in 4/2023 with diagnoses including dementia.An 4/27/25 incident report indicated Resident 135 was found on the floor in the activity room. According to the incident report, Resident 135 took 10 minutes to fully arouse, was unable to follow simple commands, and her/his right pupil was not responding to light at first. The on-call doctor was notified as well as the resident's Power of Attorney (POA) and it was decided to keep Resident 135 in the facility and monitor her/his neurological status closely.The 4/27/25 Neurological Flow Sheet indicated checks were to be completed every 15 minutes for an hour, every 30 minutes for two hours, every hour for four hours, every four hours for 16 hours, and every eight hours for 48 hours. The 4/27/25 Neurological Flow…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-09-09 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review it was determined the facility failed to ensure residents received services to prevent accidents for 2 of 5 sampled residents (#s 9 and 74) reviewed for falls and rehabilitation. This placed residents at risk for injury. Findings include: 1. Resident 9 was admitted to the facility in 10/2020 with a diagnosis of dementia. Resident 9's 4/13/25 Post Fall Assessment revealed on 4/13/25 at 6:25 PM she/he had a witnessed fall in the dining room. Resident 9 was in her/his wheelchair, was wiggling her/his legs, leaned to the left, fell to the floor, and sustained a forehead laceration. The assessment indicated the armrest was not properly latched after staff transferred her/him into the chair with a mechanical lift. On 9/8/25 at 10:25 Staff 12 (LPN Resident Care Coordinator) verified staff did not latch Resident 9's wheelchair armrest correctly and her/his movement and lack of trunk control, caused her/him to fall out of the wheelchair when she/he leaned to the left. 2.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
Show the remaining 25 citations
- Potential for harm · D2025-09-09 · tag F0699 — isolatedProvide care or services that was trauma informed and/or culturally competent.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review it was determined the facility failed to complete a trauma assessment for residents with post-traumatic stress disorder (PTSD) for 2 of 7 sampled residents (#s 3 and 11) reviewed for psychotropic medications and unnecessary medications. This placed residents at risk for triggers related to PTSD. Findings include: 1. Resident 3 was admitted to the facility in 11/2019 with diagnoses including post-traumatic stress disorder (PTSD).A 11/19/19 care plan indicated Resident 3 had a history of trauma related to childhood deprivation and abuse. The goal indicated Resident 3 would identify individual strengths by the review date. An intervention indicated Resident 3 needed assistance, supervision, and support to identify precipitating factors and stressors.A review of Resident 3's medical record revealed no indication of a completed trauma screen.On 9/9/25 at 8:21 AM, Staff 30 (Social Service Designee) stated usually upon admission she completed a trauma screen to identify specific types of trauma and triggers for the trauma. With that information she put…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-09-09 · tag F0757 — failed to avoid unnecessary drugs — isolatedEnsure each resident’s drug regimen must be free from unnecessary drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review it was determined the facility failed to monitor medications for 2 of 10 sampled residents (#s 3 and 4) reviewed for nutrition and unnecessary medications. This placed residents at risk for adverse medication side effects. Findings include: 1. Resident 3 was admitted to the facility in 11/2019 with diagnoses including arterial fibrillation (an irregular heartbeat).A review of Physician Orders revealed an 8/29/25 order for warfarin (a blood thinning medication).A review of Resident 3's care plan revealed no evidence of a blood thinning medication care plan or monitoring for adverse side effects of blood thinning medications.On 9/9/25 at 8:40 AM Staff 14 (RCM) stated adverse side effects for warfarin should be listed in a warfarin care plan. Staff 14 acknowledged Resident 3 had no care plan for blood thinning medications and no monitors in place to monitor for adverse side effects of blood thinning medications.On 9/9/25 at 10:52 AM Staff 2 (DNS) acknowledged Resident 3 was not care planned for blood thinners and had no monitors in place to monitor…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-05-03 · tag F0552 — isolatedEnsure that residents are fully informed and understand their health status, care and treatments.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review it was determined the facility failed to provide risk and benefits for the use of an antipsychotic medication to a resident/responsible party before administration and communicate changes in ROM services for 2 of 6 sampled residents (#s 80 and 118) reviewed for medications and positioning. This placed residents and responsible parties at risk for lack of appropriate information. Findings include: 1. Resident 80 admitted to the facility in 2020 with diagnoses including multiple sclerosis (disease of the central nervous system) and degeneration of the spine. A 1/10/24 Restorative Assessment and Referral indicated to utilize a standing frame (a device which allows an impaired individual to stand) for Resident 80 three times each week for 10 minutes for improved quality of life. Precautions required two staff present for set-up and one staff present during standing. A 2/29/24 revised Restorative Assessment and Referral indicated Resident 80 was to direct the frequency of the use of the standing frame. A 3/6/24 revised Task indicated staff were to…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-05-03 · tag F0580 — failed to tell family and doctor about changes — isolatedImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review it was determined the facility failed to notify a resident's physician of a change in condition for 1 of 3 sampled residents (#36) reviewed for UTIs. This placed residents at risk for delayed treatment. Findings include: Resident 36 admitted to the facility in 2021 with a diagnoses including dementia, urinary retention, and an irregular heart beat. A 2/2024 annual CAA indicated Resident 36 had a diagnosis of dementia, was able to communicate, transfer to the toilet, and was incontinent of urine. Resident 36's 3/2024 MAR revealed she/he was administered a blood thinner daily. Progress Notes revealed the following: -2/24/24 Resident 36 was observed to have small amounts of red-tinged urine during her/his incontinent care. The resident denied pain or painful urination. The not indicate the resident would be monitored. There was no indication Resident 36's physician was notified of the red-tinged urine. -2/25/24 Resident 36 did not have red or pink-tinged urine or discharge.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-05-03 · tag F0582 — isolatedGive residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
What the surveyor found here — the official record, unedited, may be distressing
Based on interview and record review it was determined the facility failed to provide timely Notice of Medicare Non-Coverage (NOMNC) for 1 of 1 sampled resident (#248) reviewed for notices. This placed residents at risk for lack of appeal information. Resident 248 was admitted to the facility in 2024 with diagnoses including heart attack and dehydration. A NOMNC documented the last covered day as 4/3/24. The NOMNC was signed by Resident 248 on 4/2/24. On 5/2/24 at 2:44 PM Staff 4 (Social Services Designee) confirmed the notice was not provided in the required timeframe to Resident 248.
- Potential for harm · Dcited before2024-05-03 · tag F0585 — failed to handle grievances — isolatedHonor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review it was determined the facility failed to develop a sufficient grievance policy and a timely grievance response for 1 of 4 sampled resident (#128) reviewed for activities. This placed residents at risk for unaddressed concerns and grievances. Findings include: A 12/2023 revised facility Grievances policy indicated staff were to assist residents with the grievance process, a resolution to a grievance was as soon as possible, and the policy did not indicate a reasonable expected timeframe for the facility to complete the review of grievances. The facility policy neglected to include that a resident had the right to file a grievance orally or anonymously and obtain a written decision. An 4/12/24 hand-written letter from Resident 128 to Staff 6 (Recreation Director) indicated dissatisfaction with recent rule changes to a game activity because of her/his skills for the game. The letter also indicated activity staff were prejudice against Resident 128. On 4/29/24 at 10:00 AM Resident 128 stated she/he filed a complaint about activities and received no…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-05-03 · tag F0600 — failed to protect residents from abuse and neglect — isolatedProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, it was determined the facility failed to ensure residents were free from sexual and physical abuse for 2 of 5 sampled residents (#s 38 and 108) reviewed for abuse by Resident 139 and Resident 141. This placed residents at risk for abuse. Findings include: 1. Resident 38 admitted to the facility in 2018 with diagnoses including panic disorder, dementia, and PTSD (Post-Traumatic Stress Disorder). Resident 141 admitted to the facility in 2024 with a diagnosis of Alzheimer's Disease. An 10/11/23 Annual MDS indicated Resident 38 was rarely understood. An 4/4/24 Investigation revealed on 4/4/24 while Resident 38 was on a video call with Witness 1 (Family Member), Resident 141 was sitting next to Resident 38 and reached over and rubbed Resident 38's chest area. Witness 1 stated, Keep your hands to yourself. Staff moved Resident 38 into her/his wheelchair to the nurses' station to complete the video call. Resident 141 was escorted back to her/his unit. The facility substantiated sexual abuse. On 5/1/24 at 10:10 AM Witness 1 stated Resident 38 was seated…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-05-03 · tag F0610 — failed to investigate and act on abuse reports — isolatedRespond appropriately to all alleged violations.
What the surveyor found here — the official record, unedited, may be distressing
Based on interview and record review it was determined the facility failed to timely investigate abuse for 1 of 3 sampled residents (#38) reviewed for abuse. This placed residents at risk for abuse and neglect. Findings include: Resident 38 admitted to the facility in 2018 with diagnoses including panic disorder, dementia, and PTSD (Post-Traumatic Stress Disorder). Resident 141 admitted to the facility in 2024 with a diagnosis of Alzheimer's Disease. An 4/4/24 Investigation revealed an investigation timeframe 4/4/24 through 4/10/24. On 4/4/24 while Resident 38 was on a video call with Witness 1 (Family Member) Resident 141 was sitting next to Resident 38 and reached over and rubbed Resident 38's chest area. Witness 1 stated Keep your hands to yourself. The facility determined sexual abuse was substantiated. On 5/3/24 at 8:57 AM Staff 21 (RCM) confirmed the investigation was not completed timely. Refer to F600
- Potential for harm · D2024-05-03 · tag F0637 — isolatedAssess the resident when there is a significant change in condition
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review it was determined the facility failed to document and conduct a Significant Change MDS assessment within the required timeframe for 1 of 5 sampled residents (#118) reviewed for nutrition. This placed residents at risk for unassessed needs. Findings include: Resident 118 admitted to the facility in 2023 with diagnoses including diabetes, pressure ulcer and dementia. A 9/13/24 admission MDS revealed Resident 118's BIMS score was 15 which indicated she/he was cognitively intact. There were no concerns with Resident 118's mood and she/he did not have any behaviors. Resident 118 was frequently incontinent of bowel and had occasional pain presence with PRN pain medications. Resident 118 had one Stage 3 (a deep wound that has broken through the top two layers of skin into the fatty tissue) pressure ulcer and moisture associated skin breakdown. Medications administered to Resident 118 included insulin and antidepressants. A 3/13/24 Quarterly MDS revealed Resident 118's BIMS was nine which indicated moderate cognitive impairment. Resident 118 felt down,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-05-03 · tag F0657 — failed to keep the care plan current — isolatedDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review it was determined the facility failed to revise care plan interventions for 3 of 8 sampled residents (#s 38, 101 and 121) reviewed for accidents, pressure ulcers and position and mobility. This placed residents at risk for unmet needs. Findings include: 1. Resident 38 admitted to the facility in 2018 with diagnoses including Parkinson's disease. A current care plan dated 2/14/22 indicated Resident 108 had a problematic manner of ineffective coping with interventions including taking Resident 108 on walks. An 4/10/24 Quarterly MDS indicated walking 10 feet was not attempted due to medical conditions or safety concerns. An 4/30/24 Abnormal Involuntary Movement Scale indicated Resident 38 could not sit in a chair without leaning back. Resident 38 could only stand with two persons with maximum assistance for balance and she/he twisted her/his feet. On 5/3/24 at 8:57 AM Staff 21 (RCM) stated Resident 38 declined in her/his abilities, no longer walked, and the care…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-05-03 · tag F0677 — failed to help fully-dependent residents with daily care — isolatedProvide care and assistance to perform activities of daily living for any resident who is unable.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review it was determined the facility failed to ensure dependent residents received required assistance with ADLs for 1 of 4 sampled residents (#80) reviewed for ADLs. This placed resident at risk for inadequate personal hygiene. Findings include: Resident 80 admitted to the facility in 2020 with diagnoses including multiple sclerosis (disease of the central nervous system) and degeneration of the spine. An 10/23/23 revised care plan indicated Resident 80 required one staff to assist with bathing. 3/2024 and 4/2024 shower calendars for Resident 80 indicated the resident received one shower during the week on 3/6/24, 4/18/24, 4/25/24, and 4/29/24. No showers were provided on any Sundays and Resident 80 was to receive her/his showers at night. The 3/12/24 Quarterly MDS indicated Resident 80 required substantial to maximum assistance for bathing. On 4/29/24 at 10:57 AM and 5/1/24 at 11:33 AM Resident 80 stated she/he received no Sunday shower as expected and only one shower during the week for the last 30 days due to lack of staff. Resident 80 indicated…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-05-03 · tag F0684 — failed to provide proper treatment and quality of care — isolatedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review it was determined the facility failed to monitor a resident for a change of condition, make a urology appointment, and follow physician orders for 2 of 8 sampled residents (#s 36 and 118) reviewed for UTIs and medications. This placed residents at risk for delayed care and unmet needs. Findings include: 1. Resident 36 admitted to the facility in 2021 with a diagnosis of dementia. a. A 2/2024 annual CAA indicated Resident 36 had a diagnoses of dementia, was able to communicate, was able to transfer to the toilet, and was incontinent of urine. Resident 36's 3/2024 MAR revealed she/he was administered a blood thinner daily. Progress Notes revealed the following: -2/24/24 Resident 36 was observed to have small amounts of red-tinged urine during her/his incontinent care. The resident denied pain or painful urination. The not indicate the resident would be monitored. -2/25/24 Resident 36 did not have red or pink-tinged urine or discharge. -2/26/24 through 3/8/29 revealed Resident…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-05-03 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolatedProvide appropriate pressure ulcer care and prevent new ulcers from developing.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review it was determined the facility failed to accurately assess pressure ulcers for 2 of 5 sampled residents (#s 59 and 118) reviewed for pressure ulcers. This placed residents at risk for worsening wounds. Findings include: 1. Resident 59 admitted to the facility in 3/2017 with diagnoses including paraplegia (the inability to voluntarily move the lower parts of the body). A review of Resident 59's care plan revealed a 1/21/24 care plan for a moisture associated wound (inflammation of the skin caused by moisture) to her/his sacrum. A review of a 1/22/24 Wound Evaluation revealed Resident 59 had moisture assoicated damage to her/his sacrum. The Wound Evlauation stated the wound was 12 cm X 8.14 cm with 90% dead tissue on the wound bed. A review of a 1/29/24 Wound Evaluation revealed Resident 59 had an unstageable pressure wound (wound caused by pressure with full thickness tissue loss with exposed bone, tendon, or muscle; dead tissue may be present on some parts of the wound bed; often includes tissue damage beneath the skin) on her/his…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-05-03 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review it was determined the facility failed to assess and care plan a resident's ability to transfer from a reclining chair and timely investigate a fall for 2 of 8 sampled residents (#s 121 and 142) reviewed for dementia care and accidents. This placed residents at risk for falls. Findings include 1. Resident 142 admitted to the facility with a diagnosis of dementia. A 3/25/24 admission MDS indicated Resident 142 walked without assistive devices. The assessment indicated she/he and had a fall prior to and one fall after admission to the facility. Resident 142's risk factors for falls included medication side affects which could cause confusion and dizziness. The resident also had insomnia and was often awake for many hours at a time placing the resident at risk for falls. A care plan initiated 3/18/24 revealed Resident 142 was at risk for falls and the resident was to wear non-skid socks and call staff for assistance. On 4/30/24 at 12:52 PM Resident 142 was observed in a recliner with her/his eyes shut, she/he was covered with blankets,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-05-03 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolatedProvide safe and appropriate respiratory care for a resident when needed.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review it was determined the facility failed to obtain orders for oxygen for 1 of 1 sampled resident (#86) reviewed for respiratory care. This placed residents at risk for impaired respiratory status. Findings include: Resident 86 admitted to the facility in 12/2022 with diagnoses including chronic obstructive pulmonary disease (a group of diseases that cause airflow blockage and breathing-related problems). A review of Resident 86's care plan revealed a 3/3/23 care plan for as-needed oxygen. An 4/8/24 Progress Note revealed Resident 86 received oxygen due to respiratory difficulties and shortness of breath. On 4/29/24 at 10:42 AM an oxygen concentrator was observed by Resident 86's bed. Resident 86 stated she/he used oxygen a couple of times a week, usually in the evenings. A 5/1/24 review of Resident 86's medical record revealed no evidence of oxygen orders. On 5/2/24 at 8:45 AM Staff 30 (CNA) stated Resident 86 used oxygen as needed or requested. On 5/2/24 at 9:41 AM Staff 13 (RCM) acknowledged Resident 86 used oxygen as needed but had…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-05-03 · tag F0760 — failed to prevent significant medication errors — isolatedEnsure that residents are free from significant medication errors.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review it was determined the facility failed to ensure residents were free from significant medication errors for 1 of 5 sampled residents (#118) reviewed for medications. This placed residents at risk of jeopardized health status. Findings include: Resident 118 admitted to the facility in 2023 with diagnoses including partial intestinal obstruction. A signed 3/11/24 physician's order instructed staff to administer Loperamide (to treat diarrhea) by mouth in the morning for diarrhea with a start date of 12/14/23. The physician order also instructed staff to administer Senna (to treat constipation) by mouth in the morning for constipation with a start date of 2/14/23. 2/2024, 3/2024 and 4/2024 MARs instructed staff to administer Loperamide by mouth in the morning for diarrhea with a start date of 12/14/23. The physician order also instructed staff to administer Senna by mouth in the morning for constipation with a start date of 2/14/23. Resident 118 was administered both medications daily as follows: -2/14/24 through 2/23/24, and 2/25/24 through 2/29/24;…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-05-03 · tag F0842 — failed to keep accurate, complete medical records — isolatedSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
What the surveyor found here — the official record, unedited, may be distressing
Based on interview and record review it was determined the facility failed to ensure resident records were complete and accurate for 1 of 5 sampled residents (#118) reviewed for medications. This placed residents at risk for unmet needs Findings include: Resident 118 admitted to the facility in 2023 with a diagnosis of diabetes. A 3/11/24 signed physician order instructed staff to administer insulin (regulates level of blood sugar) injection three times a day for diabetes with a start date of 10/22/23. An 4/2024 Diabetic Orders report instructed staff to administer insulin injection three times a day for diabetes. The following dates and times were documented Resident 118 was sleeping and was not administered her/his insulin 4/1/24 5:00 PM, 4/13/24 7:00 AM, 4/14/24 7:00 AM, 4/16/24 12:00 PM, 4/21/24 12:00 PM, and 4/23/24 12:00 PM. On 5/3/24 at 7:35 AM Staff 21 (RCM) stated the dates listed above were marked in error and Resident 118 was administered her/his medication as physician ordered.
- Potential for harm · Dcited before2024-05-03 · tag F0880 — failed to prevent and control infections — isolatedProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review it was determined the facility failed to practice proper infection control procedures for 1 of 5 sampled residents (#59) reviewed for pressure ulcers and sanitize resident care equipment for 1 of 3 halls. This placed residents at risk for infection. Findings include: 1. Resident 59 admitted to the facility in 3/2017 with diagnoses including paraplegia (the inability to voluntarily move the lower parts of the body). A review of an 4/29/24 Wound Evaluation revealed Resident 59 had a Stage 4 pressure ulcer (wound caused by pressure with full thickness tissue loss with exposed bone, tendon, or muscle; dead tissue may be present on some parts of the wound bed; often includes damage underneath the skin) on her/his sacrum. On 5/1/24 at 10:47 AM Staff 38 (LPN) was observed performing Resident 59's wound care with Staff 37 (CNA). Staff 38 was observed emptying Resident 59's catheter bag, he removed his gloves, and put on new clean gloves. Staff 38 was not observed performing hand hygiene and stated he was not aware he had to perform hand…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-01-30 · tag F0554 — isolatedAllow residents to self-administer drugs if determined clinically appropriate.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review it was determined the facility failed to assess a resident's ability to safely self-administer medications for 1 of 6 sampled residents (#122) reviewed during medication pass. This placed residents at risk for unsafe medication administration. Findings include: The 7/2021 Self-Administration of Medication Policy indicated the following: -Residents may choose to self-administer medications if the interdisciplinary team determined the resident was safe to self-administer medications. -An assessment of the resident's capabilities to self-administer was to be performed by the Resident Care Manager utilizing the user defined assessment, Medication Self-Administration Assessment and MDS information. -A physician order was to be obtained. Resident 122 was admitted to the facility in 2022 with diagnoses including hypertension (high blood pressure). The 12/15/22 physician orders did not include an order to self-administer medications. A 1/17/23 Self-Administration Assessment was started but was incomplete as of 1/25/23. On 1/25/23 at 8:29 AM…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-01-30 · tag F0580 — failed to tell family and doctor about changes — isolatedImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review it was determined the facility failed to ensure a resident's physician was notified of a change in AIMS (abnormal involuntary movement scale) score for 1 of 5 sampled residents (#128) reviewed for medications. This placed residents at risk for lack of physician notification. Findings include: Resident 128 was admitted to the facility in 7/2022 with diagnoses including dementia. A 7/6/22 CAA indicated Resident 128 was on medications including antipsychotic medications. A 7/2022 AIMS (test to detect repetitive involuntary body movements such as grimacing, sticking out tongue or smacking of lips which can interfere with daily functioning and can be a result of long-term use of medications including antipsychotics) had a total score of zero. A zero indicated no abnormal movement was observed by the evaluator. A 1/2023 AIMS revealed the resident had a total score of four. The evaluator assessed the resident to have minimal movement to the face, jaw, upper extremities and trunk. The resident's record did not have documentation to indicate the physician…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-01-30 · tag F0585 — failed to handle grievances — isolatedHonor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review it was determined the facility failed to ensure resident grievances were addressed in a timely manner for 1 of 2 sampled residents (#116) reviewed for personal property. This placed residents at risk for unaddressed grievances. Findings include: Resident 116 was admitted to the facility in 2021 with diagnoses including dementia. a. A 9/23/22 Loss/Damage Report form revealed Resident 116's spouse reported a missing army shirt. The form was not completed until 1/18/23 On 1/23/23 at 11:22 AM Witness 1 (Family Member) stated months prior she reported to Staff 6 (Social Services) Resident 116 was missing a vintage army shirt and she/he did not receive any follow up. On 1/27/23 at 10:02 AM Staff 6 acknowledged Witness 1 reported Resident 116's missing shirt in 9/2022 and there was no follow up until 1/2023, four months later. b. A 9/13/22 Interdisciplinary Care Conference form revealed Witness 1 (Family Member) reported Resident 116 was missing a medical alert bracelet and a Loss Report form was filed. On 1/23/23 at 11:22 AM Witness 1 stated at a care…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-01-30 · tag F0656 — failed to write and follow a full care plan — isolatedDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review it was determined the facility failed to ensure a resident centered care plan was developed for 1 of 3 sampled residents (#116) reviewed for activities. This placed residents at risk for lack of care planning. Findings include: Resident 116 was admitted to the facility in 2021 with diagnoses including dementia. A 6/8/22 Recreation Interest Survey indicated the resident liked to watch the news and enjoyed country music and any patriotic music from the 1960's. A current Care Plan indicated the resident liked music but did not indicate the type of music the resident liked and indicated staff were to assist the resident with the television but it did not indicate the type of television shows the resident preferred to watch. On 1/23/23 at 11:17 AM Witness 1 (Family Member) stated the resident liked to listen to music and participate in other activities, not just be provided the fidget board. On 1/23/23 11:43 AM Resident 116 was observed in front of the television with a fidget board. The television channel was set to a western channel and not the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-01-30 · tag F0679 — failed to provide activities — isolatedProvide activities to meet all resident's needs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review it was determined the facility failed to develop an activity program to meet resident's needs for 2 of 3 sampled residents (#s 91 and 116) reviewed for activities. This placed residents at risk for lack of meaningful activities. Findings include: 1. Resident 91 was admitted to the facility in 2019 with diagnoses including dementia. A 11/30/22 significant change MDS and CAAs indicated Resident 91 liked woodworking, spending time with her/his spouse and often refused activities offered by staff. On 1/23/23 at 10:18 AM Witness 3 (Family Member) stated Resident 91 used to do work with her/his hands including woodwork and made jewelry boxes. Witness 91 stated the activities of hitting the ball were not fulfilling for the resident. A Task form for the last 30 days revealed the resident did not do any woodwork activities. On 1/26/23 at 10:08 AM Staff 7 (Assistant Recreational Director Memory Care Coordinator) stated the resident often refused to participate in activities and enjoyed spending time with her/his spouse. Staff 7 stated the last time the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-01-30 · tag F0684 — failed to provide proper treatment and quality of care — isolatedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review it was determined the facility failed to follow physician orders for 2 of 6 sampled residents (#s 106 and 117) reviewed for medication and range of motion. This placed residents at risk for reduced efficacy of medications and decreased range of motion. Findings include: 1. Resident 117 was admitted to the facility in 2022 with diagnoses including hypothyroidism (underactive thyroid). The 12/15/22 physician order indicated Resident 117 was to receive levothyroxine 25 mcg once daily for hypothyroidism. The 12/2022 and 1/2023 MARs indicated levothyroxine was not administered on the following dates: 12/16/22, 12/17/22, 12/21/22, 12/23/22, 12/24/22, 12/30/22, 12/31/22, 1/6/23, 1/10/23, 1/13/23 and 1/14/23. On 1/30/23 at 9:43 AM Staff 2 (DNS) acknowledged Resident 117 had an order for levothyroxine daily and acknowledged the resident did not receive the medication as ordered on the identified dates. 2. Resident 106 admitted to the facility in 2022 with diagnoses including nerve pain. The 11/22/22 physician order indicated Resident 106 had a referral to…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- No harm found · C2025-09-09 · tag F0732 — widespreadPost nurse staffing information every day.
What the surveyor found here — the official record, unedited, may be distressing
Based on observation and interview it was determined the facility failed to post complete staffing information for 1 of 1 facility reviewed for staffing. This placed residents at risk for incomplete and inaccurate staffing information. Findings include:Observations of the Direct Care Staff Daily Reports (DCSDR) from 9/2/25 through 9/8/25:-On 9/3/25 at 7:00 AM, the DCSDR posted was dated 9/2/25. It did not include evening or night shift staff numbers or hours,-On 9/4/25 at 7:11 AM, the DCSDR posted was dated 9/3/25. It did not include evening or night shift staff numbers or hours,-On 9/5/25 at 6:07 AM, the DCSDR posted was dated 9/4/25. It did not include evening or night shift staff numbers or hours,-On 9/8/25 at 6:45 AM, the DCSDR posted was dated 9/7/25. It did not include evening or night shift staff numbers or hours, On 9/9/25 at 8:16 AM, 10:34 AM and 11:04 AM Staff 2 (DNS) stated they needed to improve the timing of documenting evening shift and night shift information on the DCSDR.
“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.
- Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
- Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
- State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Fines & penalties
No federal fines in the current CMS record.
Who owns this facility
| Owner / manager | Type | Role | Share | Since |
|---|---|---|---|---|
| STATE OF OREGON DEPARTMENT OF VETERANS AFFAIRS | Organization | 5% OR GREATER DIRECT OWNERSHIP INTEREST | 100% | since 10/01/2014 |
| ANDRADE, ABRAHAM | Individual | W-2 MANAGING EMPLOYEE | — | since 06/14/2022 |
| HAOLE VALENZUELA, DONNA | Individual | W-2 MANAGING EMPLOYEE | — | since 03/01/2022 |
| VETERANS CARE CENTERS OF OREGON | Organization | OPERATIONAL/MANAGERIAL CONTROL | — | since 10/01/2014 |
| WESTCARE MANAGEMENT INC | Organization | OPERATIONAL/MANAGERIAL CONTROL | — | since 10/01/2014 |
| DECKER, BRYAN | Individual | OPERATIONAL/MANAGERIAL CONTROL | — | since 06/14/2022 |
3 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.
What families pay in OR
This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Oregon Medicaid page.
Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.
Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 385280. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-09-09, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →
Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →
Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.