United Living Community
405 First Ave, Brookings, SD 57006 · Non profit - Corporation · 67 certified beds · (605) 692-5351 Medicare & Medicaid certified
This home has serious findings on its record. Read them closely before you consider it.
- a high payroll-based staffing rating (4/5)
- it has an abuse, neglect, or exploitation citation (F0600), cited Dec 2025
- it has citations for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0609, F0610) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
- it has 2 actual-harm citations
- a high number of inspection citations overall (22) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
- the CMS record shows $33,027 in federal fines (most recent 2025-07-10)
- its payroll-based staffing score sits well above its independent inspection score
- its independent health-inspection rating is low (2/5)
- its facility-reported quality-measure rating is low (2/5)
One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.
A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.
| Health inspectionSurveyor-assigned, ranked within your stateInspector-verified | 2 of 5 |
| StaffingFrom payroll records (PBJ) | 4 of 5 |
| Quality measuresSelf-reported by the facility | 2 of 5 |
Worth a closer look. This home's staffing rating runs 2 stars above its independent health-inspection score. The inspection is done by state surveyors; the staffing score rests on the facility's own payroll (PBJ) submissions — so a gap this large is worth reading the inspection record for.
Location & what’s nearby
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Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.
Quality measures — how residents actually fare
| Overall quality measures | 2 of 5 |
| Long-stay residentspeople who live here | 2 of 5 |
| Short-stay residentsrehab / post-hospital | 3 of 5 |
Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.
Trend — is this home getting better or worse?
Over 2025-02 to 2026-06, this home’s CMS overall rating held steady at 2 stars. From monthly CMS archive snapshots.
Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.
See all quality measures vs. state & national benchmarks
| Measure | This home | State avg | Typical state | vs typical state |
|---|---|---|---|---|
| Long-stay residents whose need for help with daily activities increased | 32.8% | 21.3% | 15.4% | worse |
| Long-stay residents who lose too much weight | 6.0% | 5.6% | 5.4% | worse |
| Long-stay residents with a catheter left in their bladder | 4.5% | 2.1% | 0.9% | worse than state‡ — see note marked double-dagger below the table |
| Long-stay residents with a urinary tract infection | 0.8% | 2.9% | 2.0% | better |
| Long-stay residents with depressive symptoms | 0.0% | 5.7% | 6.5% | check this* — see note marked star below the table |
| Long-stay residents who were physically restrained | 0.0% | 0.0% | 0.1% | better than state‡ — see note marked double-dagger below the table |
| Long-stay residents with falls causing major injury | 7.4% | 5.5% | 3.3% | worse |
| Long-stay residents whose ability to walk worsened | 23.4% | 19.4% | 16.1% | worse |
| Long-stay residents on antianxiety or hypnotic medication | 9.0% | 17.4% | 18.9% | better |
| Long-stay residents given the seasonal flu vaccine | 98.5% | 96.9% | 95.3% | typical |
| Long-stay residents with pressure ulcers | 5.4% | 4.6% | 4.7% | worse |
| Long-stay residents with worsening bladder/bowel control | 30.4% | 25.4% | 21.2% | worse |
| Long-stay residents who got an antipsychotic medication§ — see the note below the table | 39.4% | 24.6% | 17.1% | worse |
| Short-stay residents who newly got an antipsychotic medication | 2.1% | 2.0% | 1.4% | worse |
| Short-stay residents given the seasonal flu vaccine | 31.8% | 78.2% | 79.4% | worse |
| Short-stay residents rehospitalized after admission | 4.0% | 19.9% | 22.6% | better |
| Short-stay residents with an outpatient ER visit | 6.3% | 12.0% | 12.0% | better |
| Long-stay hospitalizations per 1,000 resident days | 1.20 | 1.52 | 1.67 | better |
| Long-stay outpatient ER visits per 1,000 resident days | 0.79 | 1.75 | 1.80 | better |
* This home reported 0% on a measure where lower is better. That can mean genuinely excellent care — but because the number is self-reported, a zero can also mean the problem was not recorded. Weigh it against the inspection record above.
‡ On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.
§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.
CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.
Short-stay rehab — if you are coming here from a hospital
Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.
33.9% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — CMS rates that worse than the national rate. This is CMS’s risk-adjusted rate over 58 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.
Met the expected recovery: 38.7% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 31 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.
Therapy staffing: this home’s payroll records show 0.03 therapist hours per resident per day in 2026Q1 — more than 1% of the 13,892 homes that report any therapy hours at all.
Weekend therapy: weekend therapy hours are 10% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.
This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.
See every short-stay measure CMS publishes for this home
| Measure | This home | U.S. median | Period covered | CMS’s call |
|---|---|---|---|---|
| Got home and stayed homeRate of successful return to home or community from a SNF | 33.9%CMS range 24.5–46.4 | 51.5% | Oct 2022–Sep 2024 | worse than U.S. |
| Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF | 10.4%CMS range 6.9–15.9 | 10.7% | Oct 2022–Sep 2024 | no different from U.S. |
| Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge | 38.7% | 56.6% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge | 29.0% | 52.8% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge | 25.8% | 50.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified | 97.1% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay | 2.9% | 0.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened | 2.9% | 1.9% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization | 6.0%CMS range 3.2–10.7 | 7.1% | Oct 2023–Sep 2024 | no different from U.S. |
| Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs | 0.71 | 1.02 | Oct 2022–Sep 2024 | CMS makes no comparison for this measure |
From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.
Staffing
How full it usually is: this home is certified for 67 beds and averages 65.1 residents a day — about 97% occupied, or roughly 2 beds typically open. It runs essentially full — expect a waiting list. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.
Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 4.78 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 0.59 is at or above the 0.55-hour RN benchmark and nurse-aide staffing of 3.62 is at or above the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.
Weekend coverage: total nurse staffing is 4.22 hrs/resident/day on weekends vs 5.00 on weekdays — 16% thinner on weekends. RN hours go from 0.73 to 0.24 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)
This home’s total nursing-staff turnover of 50% is about the same as the national median of 45%.
Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.
Inspection trend
Deficiencies are more than at the previous inspection — worsening. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.
Inspection deficiencies
State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.
Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.
22 citations, most serious first. The 12 most serious are shown; the remaining 10 are one tap away and print in full.
- Actual harm · G2025-07-10 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on the South Dakota Department of Health (SD DOH) complaint intake review, interview, observation, record review, and policy review, the provider failed to communicate with staff and implement fall prevention interventions, which potentially contributed to at least six falls (four of which resulted in injuries) from 2/1/25 to 7/6/25 for one of two sampled residents (1).Findings include: 1. Review of the SD DOH complaint intake received on 4/7/25 revealed:*An anonymous community member called to express their concerns about resident falls at the facility.*They specifically mentioned resident 1's falls which had resulted in issues.-They did not explain what those issues were. 2. Review of resident 1's electronic medical record (EMR) revealed:*Her 6/10/25 Brief Interview for Mental Status (BIMS) assessment score was 5, which indicated had severe cognitive impairment.*Her diagnoses included Parkinson's disease, dementia, anxiety, muscle weakness, repeated falls, hypertension, chronic pain, and wandering.-Parkinson's disease affects brain cells, causing movement and balance…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Actual harm · Gcited before2024-06-26 · tag F0600 — failed to protect residents from abuse and neglect — isolatedProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on South Dakota Department of Health (SD DOH) facility reported incident (FRI), observation, interview, record review, and policy review, the provider failed to protect one of two sampled resident (1) from physical and verbal abuse, and one of two sampled resident (2) from verbal abuse and involuntary seclusion by resident 3's spouse. Findings include: 1. Review of the SD DOH FRI submitted on 6/15/24 at 7:35 p.m. revealed: *Registered nurse (RN) D reported that certified nurse aide (CNA) C witnessed resident 3's spouse wheeling resident 1 down the hall. *Resident 1 was holding his hand up as if he may have been attempting to grab resident 3's spouse. *In response to resident 1's action, resident 3's spouse hit [resident 1] over the head with her right hand. *RN D immediately assessed resident 1 and when asked if resident 3's spouse hit him, his response was that resident 3's spouse tried to hit him, and I blocked her. *RN D's physical assessment of resident 1 did not reveal any redness, bruising, or raised…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2025-12-04 · tag F0812 — failed to store, cook, and serve food safely — widespreadProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the provider failed to maintain the kitchen floor and windowsill in the dish room in a clean and sanitary manner in one of one main kitchen.Findings include: 1. Observation on 12/2/25 from 8:17 a.m. to 8:41 a.m. during the initial kitchen tour in the main kitchen revealed the floor underneath the rubber mats in the dish room was caked with a brown and black substance. The rest of the tile floor in the kitchen was gray in color and appeared to be clean. The rubber mats in the dish room were the standard slip-resistant black rubber mats with drainage holes in it.The windowsill in the dish room was visibly dusty, with scattered food crumbs, dead flies, and mosquitoes. A large, white, fluffy seed, resembling a dandelion seed, was also present on the surface.Interview on 12/2/25 at 8:23 a.m. with cook U revealed that the dish room rubber mats were usually cleaned monthly in the warmer months. They would take the mats outside to pressure wash them. They could not do that now that it was below freezing temperatures outside. She could not…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2025-12-04 · tag F0761 — failed to label and store drugs safely — patternEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, record review, and policy review, the provider failed to ensure resident medications were securely stored for six of twenty-four sampled residents (8, 63, 64, 71, 72, and 73) in the South Ridge unit.Findings include:1. Observation on 12/2/25 at 10:10 a.m. in resident 8's room revealed there was a jar of Vick's VapoRub sitting on top of her overbed desk. It was in plain view from the doorway.2. Observation on 12/3/25 at 9:18 a.m. in resident 72's room revealed there was a bottle of Systane eyedrops, a tube of Vaseline, and a bottle of saline nasal spray sitting on his bedside table. They were in plain view from the doorway.Interview on 12/4/25 at 8:14 a.m. with resident 72 revealed that his wife brought in the Systane eye drops and the saline nasal spray to him. He confirmed the facility probably didn't know that his wife brought those medications in for him to use.3. Observation on 12/3/25 at 9:26 a.m. outside of resident 71's room revealed a cabinet with a combination lock drawer. The drawer was not locked. The following medications were accessible:…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2025-12-04 · tag F0803 — failed to meet residents' dietary needs — patternEnsure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, record review, and policy review, the provider failed to follow the planned menu for the pureed diet, which had the potential to affect all residents who were prescribed the pureed diet, for two of two meals observed, and failed to follow the planned menu for all diet types for one of two meals observed which had the potential to affect all residents.Findings include: 1. Observation on 12/2/25 at 10:59 a.m. in the memory care unit dining room revealed the posted menu listed pulled pork sandwiches, potato salad, V8 juice (a brand of tomato juice), and pistachio dessert. Dietary aide (DA) S did not serve pureed potato salad to the residents on a pureed diet, as the kitchen did not send any pureed potato salad. Those residents were not offered an alternative to the potato salad. Instead, DA S only served them the pureed sandwich, V8 juice, and pureed dessert.2. Observation on 12/2/25 at 11:20 a.m. in the [NAME] View dining room revealed the posted menu was the same as listed above…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-12-04 · tag F0550 — failed to protect resident dignity and rights — isolatedHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, record review, and policy review, the provider failed to ensure that one of eighteen sampled resident's (72) right to a sense of dignity and respect was maintained related to wearing incontinence products and experiencing an incontinence episode, and that preferences were followed related to staff assistance with walking.Findings include: 1. Interview on 12/4/25 at 8:14 a.m. with resident 72 revealed that he had a concern with the staffing levels and the amount of time he had to wait to get help since he admitted to the facility on [DATE]. He waited for over 20 minutes for someone to answer his call light on the morning of 11/19/25. He waited so long that he lost control of his bladder and urinated in bed. He expressed feelings of embarrassment after he wet the bed.He spoke with one of the facility managers about his experience and expressed his displeasure. Since talking to them, he has not had many issues with long call light wait times.He confirmed that he could tell when he needed to go…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-12-04 · tag F0554 — isolatedAllow residents to self-administer drugs if determined clinically appropriate.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, record review, and policy review, the provider failed to ensure two of two sampled residents (8 and 72) who had medications at their bedside were assessed for the ability to safely self-administer medications and had a physician's order to self-administer medications according to the provider's policy.Findings include: 1. Observation and interview on [DATE] at 10:10 a.m. with resident 8 in her room revealed she had a jar of Vick's VapoRub ointment on her overbed desk. She stated she was sick recently and she used the ointment to rub on her chest and under her nose to help her breathe.Review of resident 8's electronic medical record (EMR) revealed there was no physician's order for the use of the Vick's VapoRub. There was no evidence that a medication self-administration assessment had been completed to assess her competence and safety with using the medication by herself.Her [DATE] Brief Interview for Mental Status (BIMS) score was 15, meaning she was cognitively intact.Her…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-12-04 · tag F0600 — failed to protect residents from abuse and neglect — isolatedProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on South Dakota Department of Health (SD DOH), facility reported incident (FRI), interviews, and policy review, the provider failed to protect the resident's right to be free from neglect by certified nursing assistant (CNA) C who pivot transferred resident (28) causing her to have a fall without injuries. The resident was care planned for use of a stand lift with two staff assistance for all transfers.Findings include:1. Review of provider's SD DOH FRI dated 11/26/25 with attached care plan for resident 28, and disciplinary action for CNA C revealed:*The report was a FRI for suspicion of abuse or neglect.*Resident 28 had a fall on 11/24/25 at 6:03 p.m. in the facility.*Her Brief Interview for Mental Status (BIMS) score as of 11/26/25 was 99 meaning an incomplete or failed interview.*Resident 28's care plan indicated:-She needed physical staff assistance with guided limb placement and cueing using a stand aid (mechanical lift used to assist from a seated to a standing position).-To not leave the [resident…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-12-04 · tag F0806 — failed to honor food preferences — isolatedEnsure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the provider failed to serve appropriate gluten-free foods to one of one sampled resident (70) who was on a gluten-free diet for one of two meals observed.Findings include: 1. Observation on 12/4/25 from 10:48 a.m. to 11:23 a.m. in the South Ridge dining room revealed the menu extension binder (a detailed menu of what each therapeutic diet was supposed to receive, including serving size amounts) indicated that the gluten-free diet was supposed to receive a plain hamburger, a half cup of gluten-free mashed potatoes, a quarter cup of gluten-free gravy, a half cup of California vegetable blend (cooked broccoli, cauliflower, and carrots), a gluten-free dessert (the menu did not specify what kind of dessert), and a gluten-free bun.Dietary aide (DA) K served resident 70 the regular menu which consisted of a country fried steak, mashed potatoes with country gravy, and cooked vegetables. He received two gluten-free [NAME] Krispie treats. Resident 70 ate the country fried steak, mashed potatoes, and country gravy.2. Interview on 12/4/25 at…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-12-04 · tag F0883 — failed to offer flu and pneumonia vaccines — isolatedDevelop and implement policies and procedures for flu and pneumonia vaccinations.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, interview, and policy review, the provider failed to ensure four of four sampled residents' (1, 4, 28, and 30) right to immunize against pneumococcal disease was maintained and followed in accordance with national standards of practice. Failure to offer vaccination placed residents at increased risk for pneumococcal disease.Findings include:1. Record review of resident 1's electronic medical record (EMR) revealed he last had a pneumococcal vaccine on 1/8/20. The documentation did not indicate what exact vaccine he was administered. He did not have a documented allergy to the pneumococcal vaccine. He did not have a documented signed refusal document for the pneumococcal vaccine. He was admitted to the facility on [DATE]. 2. Record review of resident 30's EMR revealed no documentation that the resident received or had been offered and declined a pneumococcal vaccine. He did not have a documented allergy to the pneumococcal vaccine. He did not have a documented signed refusal for the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-08-14 · tag F0600 — failed to protect residents from abuse and neglect — isolatedProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on the South Dakota Department of Health (SD DOH) facility reported incident (FRI) review, interview, and record review, the provider failed to protect one of one sampled resident's (1) right to be free from potential neglect by two of three certified nursing assistants (CNAs) (E and J) who had neglected to assist resident 1 off the toilet in a reasonable amount of time, and did not inform the oncoming shift that the resident was still on the toilet, which resulted in the resident sitting on the toilet for at least two hours.Findings include: 1. Review of the provider's 7/28/25 submitted SD DOH FRI revealed that on 7/27/25 at around 1:30 p.m., CNA I had helped resident 1 onto the toilet using a stand-aid (a mechanical lift used to assist from a seated to a standing position) and then left to assist another resident. CNA I told CNAs E and J that resident 1 was on the toilet before he left the unit.Around 3:40 p.m., CNA C found resident 1 sleeping on the toilet and helped her off the toilet. Registered nurse (RN) H checked resident 1's skin, found some redness, and applied zinc…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2025-07-10 · tag F0658 — failed to meet professional standards of care — patternEnsure services provided by the nursing facility meet professional standards of quality.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on the South Dakota Department of Health (SD DOH) complaint intake review, record review, interview, and policy review, the provider failed to adequately monitor for neurological changes and follow the provider's falls protocol for two of three sampled residents (1 and 2) after they had fallen.Findings include:1. Review of the SD DOH complaint intake received on 4/7/25 revealed:*An anonymous community member called to express their concerns about resident falls at the facility.*Resident 1's falls, which had resulted in issues, was specifically mentioned with no explanation of what those issues were. 2. Review of resident 1's electronic medical record (EMR) revealed:*Her 6/10/25 Brief Interview for Mental Status (BIMS) assessment score was 5, which indicated she had severe cognitive impairment.*Her diagnoses included Parkinson's Disease, dementia, anxiety, muscle weakness, repeated falls, hypertension, chronic pain, and wandering.-Parkinson's Disease affects brain cells, causing movement and balance problems.-Dementia causes memory loss and confusion, affecting daily life…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
Show the remaining 10 citations
- Potential for harm · D2025-07-10 · tag F0825 — isolatedProvide or get specialized rehabilitative services as required for a resident.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interview, the provider failed to implement and effectively manage a nursing restorative therapy program for one of one sampled resident (1).Findings include: 1. Review of the SD DOH complaint intake received on 4/7/25 revealed:*An anonymous community member called to express their concerns about resident falls at the facility.*They specifically mentioned resident 1's falls, which had resulted in issues.-They did not explain what those issues were. 2. Review of resident 1's care plan revealed:*A focus area that read, I am in need of restorative therapy to maintain my functions and abilities. Created on 6/25/24.*Interventions that included restorative programming included:- NURSING REHAB/RESTORATIVE: Transfer Program #1 : Nu-step at level 5 for up to 15 minutes up to [6 to 7] days a week. Created on 6/25/24.- NURSING REHAB/RESTORATIVE: Transfer Program #1 : Nu-step at level 5 for upto 15 minutes up to [6 to 7] days a week. Goal to maintain ability [and] strength to remain free of fall with a major injury. Created on 2/25/24. Revised on 2/25/24.- NURSING…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-06-26 · tag F0609 — failed to report abuse allegations — isolatedTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on South Dakota Department of Health (SD DOH) facility reported incident (FRI), interview, and policy review, the provider failed to notify the required entities of an allegation of physical abuse by resident 3's spouse towards one of two sampled residents (1), and an allegation of verbal abuse and involuntary seclusion by resident 3's spouse towards one of two sampled residents (2). Findings include: 1. Review of the SD DOH FRI submitted on 6/15/24 at 7:35 p.m. revealed: *Registered nurse (RN) D reported that certified nurse aide (CNA) C witnessed resident 3's spouse wheeling resident 1 down the hall. *Resident 1 was holding his hand up as if he may have been attempting to grab resident 3's spouse. *In response to resident 1's action, resident 3's spouse hit [resident 1] over the head with her right hand. *RN D immediately assessed resident 1 and when asked if resident 3's spouse hit him, his response was that resident 3's spouse tried to hit him, and I blocked her. *RN D's physical assessment did not reveal any redness, bruising, or raised areas on resident 1's head.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-06-26 · tag F0610 — failed to investigate and act on abuse reports — isolatedRespond appropriately to all alleged violations.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on South Dakota Department of Health (SD DOH) facility reported incident (FRI), investigation review, interview, and policy review, the provider failed to thoroughly investigate an allegation of physical abuse and verbal abuse experienced by one of two sampled residents (1), and involuntary seclusion and verbal abuse experienced by one of two sampled residents (2). Findings include: 1. Review of the SD DOH FRI submitted on 6/15/24 at 7:35 p.m. revealed: *Registered nurse (RN) D reported that certified nurse aide (CNA) C witnessed resident 3's spouse wheeling resident 1 down the hall. *Resident 1 was holding his hand up as if he may have been attempting to grab resident 3's spouse. *In response to resident 1's action, resident 3's spouse hit [resident 1] over the head with her right hand. *RN D immediately assessed resident 1 and when asked if resident 3's spouse hit him, his response was that resident 3's spouse tried to hit him, and I blocked her. *RN D's physical assessment did not reveal any redness, bruising, or raised areas on resident 1's head. *Resident 1 then stated…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-05-23 · tag F0625 — patternNotify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
What the surveyor found here — an excerpt from the official record, may be distressing
4. Review of resident 27's EMR revealed: *A health status progress note (PN) on 3/21/24 at 11:52 a.m. indicated the resident .transferred to the ER [emergency room] for further evaluation. Resident left [facility name] at 1130 via ambulance. *A PN on 3/21/24 at 1152 a.m. indicated her son was notified of the resident's transfer to the ER. *A PN on 3/22/24 at 4:04 p.m. indicated she had returned to the facility. *A PN on 4/7/24 at 12:30 p.m. indicated her son . agree to transport patient to the hospital for evaluation. *A PN on 4/10/24 at 1:44 p.m. indicated she had returned to the facility. *There were no documentation the resident or her responsible party had received information about the bed-hold policy. 5. Interview on 5/23/24 at 10:22 a.m. with social service designee (SSD) C revealed: *The bed-hold information was located in the welcome book. *Residents signed an admission Acknowledgement form, that acknowledged receipt of the Welcome Handbook upon admission. *She was not aware if a written form had been completed at the time of transfer. *She did not know it was her…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-05-23 · tag F0657 — failed to keep the care plan current — patternDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, record review, and policy review, the provider failed to ensure resident care plans were revised to reflect the current needs for three of twenty-one sampled residents as follows: *Three of three sampled residents (6, 50, and 54) who had VirtuSense VSTAlert motion detection systems installed in their rooms. *One of one sampled resident (50) who had a side rail on her bed. Findings include: 1. Observation on 5/23/24 at 10:25 a.m. of resident 6's room revealed a VST motion sensor located on the far wall that had been directed at the residents' bed. 2. Review of resident 6's electronic medical record (EMR) revealed: *An order dated 05/17/24 indicated Resident may use VST monitor per order received on 5/3/24. *There was no documentation of the use of the VST monitor in the resident care plan. *There was no consent documentation for the use of the VST monitor. 3. Observation on 5/20/24 at 2:27 p.m. of resident 50's room revealed: *A side rail on the left side of her bed. *A VST motion sensor located on the far wall that had been directed at the residents'…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-05-23 · tag F0812 — failed to store, cook, and serve food safely — patternProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and policy review the provider failed to ensure food items were appropriately labeled, stored, handled, prepared, and served in a safe and sanitary manner in one of one kitchen and one of four kitchenettes for the following: *One of one commercial refrigerator that contained food items that were not labeled, dated, or discarded by the use-by date, *One of one commercial freezer that contained food items that were not labeled or dated. *One of one kitchen and one of four kitchenettes that contained dry food items that were not labeled or dated. *Appropriate glove use and hand hygiene by cook G while preparing food. *Appropriate glove use and hand hygiene by dietary aide F and by unlicensed assistive personnel (UAP) H while handling food. Findings include: 1. Observation on 5/20/24 at 1:11 p.m. of the kitchen revealed: *A commercial refrigerator contained: -One container of pickles that was not covered or dated. -One jar of barbecue sauce that was opened and not dated. -One bottle…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-05-23 · tag F0880 — failed to prevent and control infections — patternProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and policy review, the provider failed to ensure: *Licensed practical nurse (LPN) O and certified nursing assistant (CNA) P had performed hand hygiene and glove use according to the provider's policy during a dressing change for sampled resident (164). *Registered nurse (RN) K had performed hand hygiene and glove use according to the provider's policy during a nebulizer treatment with resident (115). Findings include: 1. Observation and interview on 5/22/24 at 12:30 p.m. with LPN O and CNA P during a dressing change for resident 164 revealed: *LPN O entered the resident's room and into the bathroom. *Then CNA P entered the room. *Both LPN O and CNA P put on gloves without washing their hands. *LPN O: -Removed the soiled wound dressings from the residents buttock and removed her gloves. -Put on clean gloves without washing her hands. -Placed some paper towels at the head of the bed. -Placed the resident's new dressings on top of those paper towels and opened the dressings. -Took her gloves off and put clean gloves on without washing her hands or using…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-05-23 · tag F0641 — isolatedEnsure each resident receives an accurate assessment.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview, observation, record review and policy review, the provider failed to ensure one of one sampled resident (115) was accurately assessed for appropriate and safe self-administration of a nebulized (converted from liquid to mist) medication. Findings include: 1. Interview on 05/21/24 at 09:25 a.m. with resident 115 revealed she: *Had a medication that was given through a nebulizer (neb) machine. *Was left alone by staff during her neb treatments. *Stated she had never been educated on using the neb machine and could not turn it on or off. *Would take the mask off before the neb treatment was done. *Wanted to self-administer her neb treatment. Observation and interview on 5/22/24 at 10:02 a.m. with registered nurse (RN) K while providing a neb treatment for resident 115 revealed: *She placed liquid Ipratropium (a med to open airways in the lungs) and Budesonide (a med to prevent swelling) in the neb reservoir, started the neb machine and placed the mask on resident 115's face. *She stated that she would set a timer on her watch for ten minutes and return to assist the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2023-06-29 · tag F0812 — failed to store, cook, and serve food safely — patternProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and policy review, the provider failed to maintain the following kitchen equipment in a clean and sanitary manner: -One of one grease trap drawer under the flattop grill. -One of one catch tray under the gas stove. -One of two ovens which was under the gas stove. -The floor in the walk-in freezer. -Four of four dishwashers. -The cupboard space under one of one sink in the Robin's View kitchenette. Findings include: 1. Observation on 6/28/23 from 2:50 p.m. to 3:21 p.m. in the main kitchen revealed: *There was mineral and grime buildup on the dishwasher in the following areas: -On the outside doors of the dishwasher, and on top of the dishwasher. -The door seams. -The inside surfaces of the doors. *The floor in the freezer was littered with dirt, food crumbs, food wrappers and containers, and black skid marks. *The grease trap drawer under the flattop grill was filled with a thick layer of black burnt-on food and grease, food particles, and burnt noodles. -The drawer was difficult to open because of the amount of grease buildup. *The catch tray that…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-06-29 · tag F0804 — failed to serve food at safe, palatable temperature — isolatedEnsure food and drink is palatable, attractive, and at a safe and appetizing temperature.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and policy review, the provider failed to preserve the nutritive value of pureed foods by thinning the food items with plain water. Findings include: 1. Observation and interview on 6/29/23 at 1:35 p.m. to 1:50 p.m. with cook F while he was preparing pureed foods in the kitchen revealed: *The menu for supper was changed to a cold meal. *He had prepared coleslaw, deli turkey sandwiches, and fruit. *To prepare the pureed foods, he added about 1/2 cup coleslaw and about 1/4 to 1/3 cup water to the blender. *He said the goal texture was about mashed potato consistency. *After blending the coleslaw for about thirty seconds, he added more water. -The end result was a smooth blended coleslaw mixture. Water had separated from the mixture. *To puree the sandwich, he placed about six slices of deli turkey meat and about two cups of water in the blender. *He said they used to have a specific powder to make pureed bread, but he usually made mashed potatoes in place of the pureed bread. *He had been working at the facility for about three years. A former cook had…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.
- Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
- Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
- State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Fines & penalties
$33,027 in federal fines across 2 penalties.
- $20,332 — penalty dated 2025-07-10
- $12,695 — penalty dated 2024-05-23
Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.
Who owns this facility
| Owner / manager | Type | Role | Share | Since |
|---|---|---|---|---|
| UNITED RETIREMENT CENTER | Organization | 5% OR GREATER DIRECT OWNERSHIP INTEREST | 100% | since 01/01/1966 |
| HIGHT, KALEB | Individual | CONTRACTED MANAGING EMPLOYEE | — | since 10/02/2017 |
| BAKER, JOAN | Individual | CORPORATE DIRECTOR | — | since 04/28/2019 |
| BELL, JULIE | Individual | CORPORATE DIRECTOR | — | since 04/28/2019 |
| BROTSKY, ROBERT | Individual | CORPORATE DIRECTOR | — | since 05/01/2014 |
| GILKERSON, JAMES | Individual | CORPORATE DIRECTOR | — | since 05/01/2014 |
| HARRISON, ALICE | Individual | CORPORATE DIRECTOR | — | since 09/28/2019 |
| LEE, MARY JO | Individual | CORPORATE DIRECTOR | — | since 04/28/2019 |
| NIELSEN, HELEN | Individual | CORPORATE DIRECTOR | — | since 04/28/2019 |
| SCHMIEDING, REBECCA | Individual | CORPORATE DIRECTOR | — | since 04/28/2019 |
| JOHNSON, JOSHUA | Individual | CORPORATE OFFICER | — | since 03/01/2019 |
| KOOLMO, CAMILLE | Individual | CORPORATE OFFICER | — | since 07/11/2011 |
| AVERA MCKENNAN | Organization | OPERATIONAL/MANAGERIAL CONTROL | — | since 11/15/2005 |
2 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.
Follow the money — this home’s finances
Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.
About 86% of this home’s resident-days are paid by Medicaid, which reimburses well below the cost of care in most states. Heavily Medicaid-dependent homes run on thinner budgets — a context worth holding next to the staffing and inspection record, not a fault in itself. A reported operating loss is common in this industry and is not by itself a sign of trouble — but paired with large related-party payments it can mean profit is being taken elsewhere in the ownership structure.
Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.
Cost & finances
Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.
What families pay in SD
This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the South Dakota Medicaid page.
Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.
Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 435079. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-12-04, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →
Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →
Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.