Highland Nursing Center
5819 Pecan Valley Dr, San Antonio, TX 78223 · For profit - Corporation · 53 certified beds · (210) 532-1911 Medicaid only — no Medicare
This home has serious findings on its record. Read them closely before you consider it.
- no federal fines or payment denials on record
- it has citations for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0607, F0609, F0610) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
- inspectors cited 1 immediate-jeopardy problem — the most serious level
- a high number of inspection citations overall (39) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
- its facility-reported quality-measure score sits well above its independent inspection score
- its independent health-inspection rating is low (2/5)
- its payroll-based staffing rating is low (1/5)
One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.
A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.
| Health inspectionSurveyor-assigned, ranked within your stateInspector-verified | 2 of 5 |
| StaffingFrom payroll records (PBJ) | 1 of 5 |
| Quality measuresSelf-reported by the facility | 4 of 5 |
Worth a closer look. This home's quality-measure rating runs 2 stars above its independent health-inspection score. The inspection is done by state surveyors; the quality-measure score leans on data the facility reports about itself — so a gap this large is worth reading the inspection record for.
Location & what’s nearby
Open in Google Maps ↗ · Directions ↗ · Larger map ↗
Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.
Quality measures — how residents actually fare
| Overall quality measures | 4 of 5 |
| Long-stay residentspeople who live here | 4 of 5 |
Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.
Trend — is this home getting better or worse?
Over 2025-02 to 2026-06, this home’s CMS overall rating improved from 1 to 2 stars. From monthly CMS archive snapshots.
Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.
See all quality measures vs. state & national benchmarks
| Measure | This home | State avg | Typical state | vs typical state |
|---|---|---|---|---|
| Long-stay residents whose need for help with daily activities increased | 6.2% | 15.8% | 15.4% | better |
| Long-stay residents who lose too much weight | 7.9% | 3.0% | 5.4% | worse |
| Long-stay residents with a catheter left in their bladder | 0.0% | 0.3% | 0.9% | better than state‡ — see note marked double-dagger below the table |
| Long-stay residents with a urinary tract infection | 3.3% | 0.8% | 2.0% | worse than state‡ — see note marked double-dagger below the table |
| Long-stay residents with depressive symptoms | 2.7% | 2.4% | 6.5% | worse than state‡ — see note marked double-dagger below the table |
| Long-stay residents who were physically restrained | 0.0% | 0.0% | 0.1% | better than state‡ — see note marked double-dagger below the table |
| Long-stay residents with falls causing major injury | 8.3% | 3.3% | 3.3% | worse |
| Long-stay residents whose ability to walk worsened | 5.9% | 14.0% | 16.1% | better |
| Long-stay residents on antianxiety or hypnotic medication | 35.1% | 18.0% | 18.9% | worse |
| Long-stay residents given the seasonal flu vaccine | 100.0% | 98.0% | 95.3% | typical |
| Long-stay residents with pressure ulcers | 2.4% | 3.8% | 4.7% | better |
| Long-stay residents with worsening bladder/bowel control | 8.3% | 13.4% | 21.2% | better |
| Long-stay residents who got an antipsychotic medication§ — see the note below the table | 1.1% | 9.6% | 17.1% | better |
| Long-stay hospitalizations per 1,000 resident days | 4.13 | 2.17 | 1.67 | worse |
| Long-stay outpatient ER visits per 1,000 resident days | 2.25 | 2.06 | 1.80 | worse |
‡ On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.
§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.
CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.
Short-stay rehab — if you are coming here from a hospital
Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.
Therapy staffing: this home’s payroll records show 0.46 therapist hours per resident per day in 2026Q1 — more than 77% of the 13,892 homes that report any therapy hours at all.
Weekend therapy: weekend therapy hours are 2% of this home’s weekday level — it runs therapy on weekdays, with essentially none at the weekend. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.
This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.
See every short-stay measure CMS publishes for this home
| Measure | This home | U.S. median | Period covered | CMS’s call |
|---|---|---|---|---|
| Got home and stayed homeRate of successful return to home or community from a SNF | not reported — This nursing home is not required to submit data for the Skilled Nursing Facility Quality Reporting Program. | — | ||
| Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF | not reported — This nursing home is not required to submit data for the Skilled Nursing Facility Quality Reporting Program. | — | ||
| Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge | not reported — This nursing home is not required to submit data for the Skilled Nursing Facility Quality Reporting Program. | — | ||
| Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge | not reported — This nursing home is not required to submit data for the Skilled Nursing Facility Quality Reporting Program. | — | ||
| Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge | not reported — This nursing home is not required to submit data for the Skilled Nursing Facility Quality Reporting Program. | — | ||
| Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified | not reported — This nursing home is not required to submit data for the Skilled Nursing Facility Quality Reporting Program. | — | ||
| Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting | not reported — This nursing home is not required to submit data for the Skilled Nursing Facility Quality Reporting Program. | — | ||
| Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge | not reported — This nursing home is not required to submit data for the Skilled Nursing Facility Quality Reporting Program. | — | ||
| Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay | not reported — This nursing home is not required to submit data for the Skilled Nursing Facility Quality Reporting Program. | — | ||
| New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened | not reported — This nursing home is not required to submit data for the Skilled Nursing Facility Quality Reporting Program. | — | ||
| Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization | not reported — This nursing home is not required to submit data for the Skilled Nursing Facility Quality Reporting Program. | — | ||
| Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs | not reported — This nursing home is not required to submit data for the Skilled Nursing Facility Quality Reporting Program. | — | ||
From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.
Staffing
How full it usually is: this home is certified for 53 beds and averages 32.9 residents a day — about 62% occupied, or roughly 20 beds typically open. It often has substantial empty capacity — worth asking why, since low census can reflect either a new or shrinking home or one families are avoiding. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.
Weekend coverage: total nurse staffing is 3.55 hrs/resident/day on weekends vs 3.92 on weekdays — 10% thinner on weekends. RN hours go from 0.47 to 0.36 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)
This home’s total nursing-staff turnover of 42% is about the same as the national median of 45%.
Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.
Inspection trend
Deficiencies are more than at the previous inspection — worsening. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.
Inspection deficiencies
State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.
Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.
39 citations, most serious first. The 11 most serious are shown; the remaining 28 are one tap away and print in full.
- Immediate jeopardy · Kcited before2023-10-11 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — patternEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews, and record reviews the facility failed to ensure the resident environment remains as free of accident hazards as is possible; and Each resident receives adequate supervision and assistance devices to prevent accidents for 1 of 4 (Res #1) reviewed for elopements in that: Resident #1 had eloped from facility 3 times (7/26/2023, 8/8/2023, 8/26/2023) with a wander guard on. a. staff were not in-serviced following each elopement. b. no elopement assessment was completed for Resident #1 prior to or immediately following the elopements. c.no measurable (dated) care plan for elopement risk. d. an alarm was not in place on Resident #1's window as indicated on care plan. An IJ was identified on 10/07/2023. The IJ template was provided to the facility on [DATE] at 3:28 PM. While the IJ was removed on 10/11/2023, the facility remained out of compliance at a scope of pattern and a severity level of potential for more than minimal harm because the facility is still monitoring their…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2026-03-27 · tag F0880 — failed to prevent and control infections — widespreadProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to establish and maintain an infection prevention and control program designed to help prevent the development and transmission of communicable diseases and infections for 1 of 1 facility reviewed for infection prevention. The facility failed to develop and implement a system of infection surveillance program for preventing, identifying, reporting, investigating, and controlling infections and communicable diseases for all residents and staff. These failures could result in the spread of illness or infection. Findings included: Record review of the facility documents titled Signs/Symptoms of Urinary Tract Infection (UTI) WITHOUT [sic] an Indwelling Urinary Catheter, Signs/Symptoms of Skin and Soft Tissue Infection (SSTI) or Scabies, and Signs/Symptoms of Respiratory Tract Infections (RTI): Common Cold or Influenza-like Illness dated 12/1/2025 through 3/20/2026 reflected 10 worksheets from the facility pharmacy indicating symptoms of residents that required antibiotic treatment, and the antibiotic prescribed. Record review of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2026-03-27 · tag F0887 — widespreadEducate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to implement policies and procedures to ensure each staff member is offered the COVID-19 vaccine for 1 of 1 facility reviewed for infection prevention. The facility failed to offer staff members the 2025-2026 COVID-19 vaccination.This failure could result in illness and the spread of infection.Findings included: Records were requested in e-mails dated 3/25/2026 at 10:45 AM and 3/27/2026 at 8:34 AM to the Admin. for evidence of staff acceptance or declination of the COVID-19 vaccination for 2025-2026. These records were not provided by the facility prior to survey exit. In an interview with CRN on 3/27/2026 at 9:26 AM, she said the facility does not offer COVID-19 vaccinations to the staff. She said the staff were able to utilize the services provided to residents by the contracted pharmacy, but the staff must provide payment or insurance information in order to receive the vaccination. She said most staff members elected to obtain the vaccinations privately, outside of the facility. She was unsure if the facility maintained…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2026-03-27 · tag F0627 — patternEnsure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure the development and implementation of an effective discharge planning process that focuses on the resident's discharge goals for 4 of 4 residents (Residents #3, #16, #2, #1) reviewed for discharge planning.The facility failed to ensure Resident #3's discharge goals were reviewed and implemented during an attempted facility transfer in December 2025. The facility failed to ensure Resident #16's care plan included discharge plans. The facility failed to ensure Resident #2's care plan included discharge plans.The facility failed to ensure Resident #1's care plan included discharge plans.These failures could result in loss of residents' autonomy and rights to determine care.The Findings: 1.Record review of the facility document titled Resident Master Information dated 4/02/3035 reflected Resident #3 was a [AGE] year-old male admitted to the facility on the 3/02/2022. Relevant diagnoses included bipolar disorder (a mental health disorder…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2026-03-27 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — patternEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews and record reviews, the facility failed to ensure that the facility must ensure that the residents' environment remains free of accident hazards for 1 of 8 (16) residents in that: 1.Resident #16 had in his room a sink with 3 razors, a bottle of rubbing alcohol and in the medicine cabinet, 2 containers of mouth wash. Resident #16 also kept drinking alcohol in his room that he drank at his leisure. 2. The A hall shower room door was open and the cabinet was unlocked and had razors in the cabinet. The failures could place residents at risk for harm and injuries. The Findings:1.Record review of Resident #16's admission Record dated 4/3/2025 revealed he was [AGE] years old, was admitted on [DATE] with diagnoses of elevated myocardia, (the thick, middle muscular layer of the heart wall responsible for contracting to pump blood throughout the body) weakness, vitamin D deficiency and reduced mobility.Record review of Resident #16's Quarterly MDS dated [DATE] revealed his BIMS was 15/15…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2026-03-27 · tag F0812 — failed to store, cook, and serve food safely — patternProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations, interviews and record reviews, the facility failed to ensure Food safety requirements store, prepare, distribute and serve food in accordance with professional standards for food service safety for 1 of 1 (1 kitchen) in that: The kitchen ice machine had black specks on the ice machine shaft, and the Maintenance Assistance was not wearing a beard guard while in the kitchen. This could affect all residents that eat from the kitchen and could cause gastric problems. The Findings: 1.Observation on 03/24/2026 10:00 AM with the FSM, revealed during initial rounds, the ice machine had black specks on the ice machine shaft, and Maintenance Assistance was not wearing a beard guard, while in the kitchen. Observation of the Maintenance Assistant revealed he had a short beard and was near the microwave area. 2.Observation on 3/25/2026 at 12:20 PM in the kitchen, the Maintenance Assistant was not wearing a beard guard. Interview on 3/25/2026 at 12:21 PM the Maintenance Assistantconfirmed he was not wearing a beard guard while in the kitchen. The Maintenance Assistant…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2026-03-27 · tag F0842 — failed to keep accurate, complete medical records — patternSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure the medical records on each resident were complete and contained physician and other licensed professional's progress notes for 7 of 7 residents (Residents #7, #5, #3, #22, #29, #30, and #33) reviewed for resident records. The facility failed to ensure progress notes from physicians and other licensed professionals were included in the charts of Residents #7, #5, #3, #22, #29, #30, and #33.This failure could result in miscommunication between health care providers and inaccurate care provided to residents. Findings included: Record review of Resident #7's Resident Master Information [face sheet] dated 6/19/2025 reflected a [AGE] year-old female admitted to the facility on [DATE]. Diagnoses included dementia (a progressive neurological condition affecting memory and reasoning) and hypertension (high blood pressure). Record review of Resident #7's paper medical chart did not reflect an admission history and physical or any progress notes from…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2026-03-27 · tag F0908 — failed to keep essential equipment working — patternKeep all essential equipment working safely.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review the facility failed to maintain all mechanical, electrical, and patient care equipment in safe operating condition for 1 of 1 (1 microwave) microwave in the kitchen in that: The microwave in the kitchen had a spot in the corner, rusting and exposing the inner area of the microwave. This deficient practice could affect all residents' foods and could cause illness to residents. The Findings:Observation on 3/24/2026 at 10:00 AM in the kitchen, with the FSM revealed the microwave, in the corner was rusted and exposing the inner area of microwave. Interview on 3/25/2026 at 3:03 PM with FSM confirmed she did not know the microwave, in the corner was rusted, and the stove had to be restrained. The FSM was new to the position and covering for the permanent FSM. The FSM stated the effect would be it could make residents sick. The FSM stated she was not sure how long it had been like that; she was new to the kitchen. FSM stated she would notify the maintenance department to fix the problem. Interview on 3/25/2026 at 5:23 PM with ADM stated he…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-03-27 · tag F0550 — failed to protect resident dignity and rights — isolatedHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews and record reviews, the facility failed to ensure the resident has a right to be treated with respect and dignity for 1 of 8 (Resident #2) residents in that:Resident #2 had facial hair on her upper lip and chin area. The failure placed residents at risk of embarrassment and low self-esteem. The Findings:1.Record review of Resident #2's admission Record (no date) revealed she was admitted on [DATE] and readmitted on [DATE] with diagnoses with depressive disorder, diabetes II, anxiety, and bipolar disorder. Record review of Resident #2's MDS based summary dated 2/9/2026 revealed short-term/long-term memory, and personal hygiene was dependent. The MDS revealed independent eating, impaired vision, and communicated verbally and orientation/memory was good. Record review of Resident #2's Quarterly MDS dated [DATE] revealed her BIMS score was 15/15 (cognitively intact), she had impairment on one side of her upper extremity, impairment on both sides on her lower extremities, mobilized…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-03-27 · tag F0553 — failed to let residents help plan their care — isolatedAllow resident to participate in the development and implementation of his or her person-centered plan of care.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure residents had the right to participate in the development and implementation of his or her person-centered plan of care for 1 of 7 residents (Resident #3) reviewed for resident rights. The facility failed to ensure Resident #3's family member/POA was included in care plan meetings.This failure could result in loss of independence and decreased quality of life. Findings included:Record review of the facility document titled Resident Master Information dated 4/02/3035 reflected Resident #33 was a [AGE] year-old male admitted to the facility on the 3/02/2022. Relevant diagnoses included bipolar disorder (a mental health disorder characterized by significant mood swings) and dementia (a progressive neurological disorder affecting memory and judgement). Record review of Resident #3's quarterly MDS submitted 2/9/2026 reflected a BIMS score of 06, which indicated severely impaired cognitive status. Record review of the facility document titled…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-03-27 · tag F0609 — failed to report abuse allegations — isolatedTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure that all alleged violations involving abuse, neglect, exploitation or mistreatment, including misappropriation of resident property, are reported not later than 24 hours if the events that cause the allegation do not involve abuse and do not result in serious bodily injury, to the administrator of the facility and to other officials (including to the State Survey Agency and adult protective services where state law provides for jurisdiction in long-term care facilities) in accordance with State law through established procedures for 1 of 7 residents (Resident #3) reviewed for abuse, neglect, and exploitation. The facility failed to report an allegation of exploitation of Resident #3 to the SSA when Resident #3's POA alleged the Admin. stole money from Resident #3's bank account in the fall of 2025. This failure could result in lack of oversight of abuse, neglect, or exploitation of residents. Findings included: Findings included: Record review…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
Show the remaining 28 citations
- Potential for harm · Dcited before2026-03-27 · tag F0610 — failed to investigate and act on abuse reports — isolatedRespond appropriately to all alleged violations.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure that all alleged violations of abuse, neglect, and exploitation are thoroughly investigated, and the results of the investigation are reported to the SSA within five working days for 1 of 7 residents (Residents #3) reviewed for abuse, neglect, and exploitation.The facility failed to have evidence of an investigation of alleged exploitation of Resident #3.This failure could result in continued mistreatment of residents or lack of oversight.Findings included: Record review of the facility document titled Resident Master Information dated 4/02/3035 reflected Resident #33 was a [AGE] year-old male admitted to the facility on the 3/02/2022. Relevant diagnoses included bipolar disorder (a mental health disorder characterized by significant mood swings) and dementia (a progressive neurological disorder affecting memory and judgement). Record review of Resident #3's quarterly MDS submitted 2/9/2026 reflected a BIMS score of 06, which indicated severely…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-03-27 · tag F0657 — failed to keep the care plan current — isolatedDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility failed to ensure Comprehensive Care Plans, A comprehensive care plan must be to the extent practicable, the participation of the resident and the resident's representative. An explanation must be included in a resident's medical record if the participation of the resident and their resident representative is determined not to be practicable for the development of the resident's care plan for 2 of 8 (#2,#16) residents in that:Resident #2 and 16 Resident/Families were not offered to attend their care plan meetings. This could affect residents and could cause residents to decrease self-esteem. The Findings: 1. Record review of Resident #2's admission Record (no date) revealed she was admitted on [DATE] and readmitted on [DATE] with diagnoses with depressive disorder, diabetes II, anxiety, and bipolar disorder. Record review of Resident #2's Quarterly MDS dated [DATE] revealed her BIMS score was 15/15 (cognitively intact), impairment on one side of upper extremity,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-03-27 · tag F0791 — failed to provide routine dental services — isolatedProvide or obtain dental services for each resident.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to provide routine dental services for 1 of 2 residents (Resident #3) reviewed for dental services. The facility failed to ensure Resident #3 received routine dental care in 2025 and 2026. This failure could result in tooth decay or loss, infection, and decreased quality of life. Findings included: Record review of the facility document titled Resident Master Information dated 4/02/3035 reflected Resident #3 was a [AGE] year-old male admitted to the facility on the 3/02/2022. Relevant diagnoses included bipolar disorder (a mental health disorder characterized by significant mood swings) and dementia (a progressive neurological disorder affecting memory and judgement). Resident #3's insurance was identified as Medicaid.Record review of Resident #3's quarterly MDS submitted 2/9/2026 reflected a BIMS score of 06, which indicated severely impaired cognitive status. Section L of the MDS (oral/dental status) was not assessed. Record review of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2025-01-10 · tag F0584 — failed to keep a safe, clean, comfortable home — patternHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation and interviews, the facility failed to ensure the resident received care and services safely and that the physical layout of the facility maximized resident independence and did not pose a safety risk, with housekeeping and maintenance services necessary to maintain a sanitary, orderly, and comfortable interior and adequate and comfortable lighting levels in all areas; for 2 of 2 shower rooms (A hall shower and B hall shower) reviewed for trip hazards and lighting. 1. The facility failed to have adequate safe lighting for the showers as evidenced by the B Hall shower having a shower stall with no light fixture within the shower stall and the A hall shower stall having no functioning light bulb in the fixture within the shower stall. 2. The facility failed to ensure there was no trip hazard in the A hall shower room as evidenced by the A hall shower stall had an inclined ramp up to the shower stall with a tile bump atop of the ramp. These failures could place residents at risk for injuries by not having adequate lighting and trip hazards. The findings included:…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2025-01-10 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — patternEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — the official record, unedited, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Resident #6 FTag Initiation 01/10/25 03:31 PM Initiate F700 & F656 initiated d/t order for abdominal binder and fact that abdominal binder is not identified in the care plan and use of 1/2 side rail for positioning (not appropriate need for this resident). Resident #33 FTag Initiation 01/10/25 10:39 AM Thorazine consent not signed, wrong resident and theo [NAME] res was not on thorazine vns check was not on mar,
- Potential for harm · E2025-01-10 · tag F0759 — failed to keep medication error rate low — patternEnsure medication error rates are not 5 percent or greater.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews, and record reviews, the facility failed to ensure a medication error rate below 5%, for 27 medication administration opportunities with 15 errors resulting in a 55.56% medication error rate, for 4 of 4 residents (Residents #6, #7, #22, and #30) reviewed for medication administration. 1. LVN D administered Resident #6's medications by her gastronomy tube (often called a G tube, is a surgically placed device used to give direct access to a person's stomach for supplemental feeding, hydration, or medicine), contrary to professional standards by administering all the medications together rather than one by one, and late by 11 minutes. 2. LVN D administered Resident #30's medications by her gastronomy tube contrary to professional standards by administering all the medications together rather than one by one, and late by 50 minutes. 3. Medication Aide I did not administer Amlodipine 5mg to Resident #7 as prescribed by her physician. 4. Medication Aide I did not administer…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2025-01-10 · tag F0880 — failed to prevent and control infections — patternProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews, and record reviews, the facility failed to maintain an infection prevention and control program designed to provide a safe, sanitary, and comfortable environment and to help prevent the development and transmission of communicable diseases and infections, which must include, at a minimum, the following elements: A. Standard and transmission-based precautions to be followed to prevent spread of infections, and B. The hand hygiene procedures to be followed by staff involved in direct resident contact; for 2 of 2 residents reviewed for incontinent care and medication administration (Residents #6 and #30) reviewed for standard and transmission-based precautions for infection control and prevention. 1. On 1/9/2025, CNA A and CNA J assisted Resident #6 with incontinent care and failed to change gloves with hand hygiene in between glove changes after touching handling Resident #6's soiled linens and supplies prior to touching handling Resident #6's clean linens and supplies. 2. On…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2025-01-10 · tag F0921 — failed to keep a safe, functional, sanitary building — patternMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
What the surveyor found here — the official record, unedited, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY FACILITY Environment 01/09/25 02:35 PM poor lighting in shower rooms. a and b, resident little stated she used shower and she could use a better light, and could be warmer, the heater in a and b were not working. 01/09/25 05:36 PM pm [NAME] stated laundry door gap ok, ok for concern and no tag for door gap, shower curtain in between dirty and clean, and toilet on pedestal, Resident #19 FTag Initiation 01/10/25 01:31 PM no light in shwr and bump on ramp.
- Potential for harm · Dcited before2025-01-10 · tag F0656 — failed to write and follow a full care plan — isolatedDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, record review and observation, the facility failed to develop and implement a comprehensive person-centered care plan that includes measurable objectives and time frames to meet a resident's medical and nursing needs to be furnished to attain or maintain the resident's highest practicable physical, mental, and psychosocial well-being for 1 of 12 residents [Resident #6] reviewed for care plans. The facility failed to develop the appropriate care plan intervention of implementing an abdominal binder to prevent Resident #6 from pulling out her feeding-tube per physician's order. This deficient practice could place resident at risk of trauma or injury. The findings include: Record review of Resident #6 face sheet dated 9/20/24 revealed an [AGE] year-old female originally admitted on [DATE] and readmitted on [DATE]. Relevant diagnosis included Dementia (a general term for loss of memory, language, problem-solving and other thinking abilities that are severe enough to interfere with daily life)…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-01-10 · tag F0700 — isolatedTry different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
What the surveyor found here — the official record, unedited, may be distressing
Resident #6 FTag Initiation 01/10/25 03:31 PM Initiate F700 & F656 initiated d/t order for abdominal binder and fact that abdominal binder is not identified in the care plan and use of 1/2 side rail for positioning (not appropriate need for this resident).
- Potential for harm · D2025-01-10 · tag F0761 — failed to label and store drugs safely — isolatedEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations, interviews, and record reviews, the facility failed to store all drugs and biologicals in locked compartments under proper temperature controls and permit only authorized personnel to have access to the keys, for 1 of 3 medication carts (the medication aide cart) reviewed for supervision and security. The Medication cart was left unsupervised and unsecured for 25 minutes by an unknown staff member. This failure could place residents at risk for harm by not receiving the therapeutic effects of their medications. The findings included: During an observation on 1/9/2025 at 10:30 AM revealed the medication cart was left unsupervised and unsecured and positioned in the A hall by Resident #4's room. Continued observation from 10:30 AM until 10:55 AM revealed Resident #4 and Resident #20, housekeepers, and CNAs walked freely in the hallway back and forth past the unattended and unsecured medication cart. During an observation and interview on 1/9/2025 at 10:56, LVN D was alerted to the unsecured and unattended medication cart. LVN D was observed to lock the cart and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-12-06 · tag F0552 — patternEnsure that residents are fully informed and understand their health status, care and treatments.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interviews, and record reviews, it was determined the facility failed to ensure each resident was provided the right to a dignified existence, self-determination, for 2 of 6 residents reviewed for Resident rights (Resident #1 and #2). The facility failed ensure Resident #1 and #2's guardian the right to choose Hospice Company C to evaluate these residents for their eligibility for hospice; instead of Hospice Company D. This failure could place residents at risk of their responsible party not being involved in their medical care and treatment. Findings included: 1. Record review of Resident #1's clinical record , date not legible, revealed Resident #1 was an [AGE] year-old female who was admitted to the facility on [DATE], with diagnoses to include dementia (a loss of cognitive functioning that interferes with daily life and activities) without behavioral disturbances. It further revealed Resident #1's guardian was Guardian A. Record review of Resident #1's BIMS, dated 09/24/2024, revealed…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2023-11-30 · tag F0944 — widespreadConduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interview, the facility failed to include as part of its QAPI program, mandatory training that outlined and informed staff of the elements and goals of the facility's QAPI program, for 9 of the 16 staff members (the AADM, the DON, LVN C, LVN D, CNA E, CNA F, CNA G, CNA H, CNA I) reviewed for mandatory training, in that: Nine staff members (the AADM, the DON, LVN C, LVN D, CNA E, CNA F, CNA G, CNA H, CNA I) reviewed for mandatory training had not received training regarding the facility's QAA-QAPI program. This failure could place residents at risk of receiving inadequate care from staff who are unfamiliar with the facility's QAPI program. The findings included: Record review of employee files reflected the following employees had not received training regarding the QAPI program: -AADM was hired on 11/20/1986 -DON hired on 10/16/2023 -LVN C, hired on 8/22/2011 -LVN D, hired on 06/27/2016 -CNA E, hired on 04/25/2017 -CNA F, hired on 03/17/2016 -CNA G, hired on 11/20/1986 -CNA H, hired on 05/04/2005 -CNA I, hired on 01/19/2016 Interview 11/30/2023 at 3:16 PM,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2023-11-30 · tag F0638 — patternAssure that each resident’s assessment is updated at least once every 3 months.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to assess each resident quarterly using the Minimum Data Set form specified by the state and approved by CMS for 3 of 16 residents (Resident #12, #26, and #28) reviewed for quarterly assessments, in that: Resident #12, #26, and #28's quarterly MDS Assessment was not completed within 92 days of the previous quarterly assessment. This failure could place residents at-risk of not having their assessments completed timely. The findings were: Record review of Resident #12's face sheet reflected an [AGE] year-old resident with an original admission date of 01/17/2019 and a primary diagnosis of schizoaffective disorder (a mental health disorder that is marked by a combination of schizophrenia symptoms, such as hallucinations or delusions, and mood disorder symptoms, such as depression or mania.) Record review of Resident #12's most recent MDS Assessment, dated 7/31/2023, reflected the due date of the next Quarterly MDS Assessment was to be completed on…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2023-11-30 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — patternEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure the resident environment remained as free of accident hazards as was possible for 2 of 12 residents (Residents #4 and #20) reviewed for accidents and hazards in that: 1. The facility failed to ensure Resident #4 received supervision while using a needle point needle and scissors. 2. The facility failed to ensure Resident #20 received supervision while using a flat iron to style her hair. This failure could place residents at risk of harm or injury and contribute to avoidable accidents. The findings included: 1. Record review of Resident #4's face sheet, dated 9/6/23 revealed a [AGE] year old female admitted to the facility on [DATE] and re-admitted on [DATE] with diagnoses that included dementia with behavioral disturbance, hypertension (high blood pressure), angina pectoris (condition marked by severe chest pain caused by inadequate blood supply to the heart), heart failure, glaucoma (a condition of increased pressure within the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2023-11-30 · tag F0755 — failed to provide safe pharmacy services — patternProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to provide pharmaceutical services (including procedures that assure the accurate acquiring, receiving, dispensing, and administering of all drugs and biologicals) to meet the needs of each resident for 1 of 4 medication carts (Treatment/Medication Cart) in that: The facility failed to ensure expired mediations were not found on the Treatment/Medication cart. This deficient practice could affect residents who received medications or treatments and could result in less potent or adverse effects. The findings included: Observation on 11/29/23 at 10:54 a.m. of the inspection of the Treatment/Medication Cart with LVN B revealed the following: - 1 open tube of moisturizing wound hydrogel with expiration date 3/29/2022 - 2 open packages of Oil Emulsion Non-Adherent Dressings with expiration date 11/2022 - 1 open box of anti-diarrheal 2 mg tablets with expiration date 9/2023 - 2 open tubes of antimicrobial skin and wound gel with expiration date 5/11/2023 - 1 bottle of sterile saline 0.9% with expiration date 1/28/2023…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2023-11-30 · tag F0812 — failed to store, cook, and serve food safely — patternProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to store, prepare, distribute, and serve food in accordance with professional standards for food service safety for 1 of 1 kitchen reviewed for kitchen sanitation in that: The facility failed to obtain pasteurized eggs for the purpose of serving undercooked eggs for residents. These failures could place residents at risk for cross-contamination and foodborne illness. The findings included: Observation and interview on 11/29/2023 at 3:51 PM revealed four (4) cartons of unpasteurized eggs stored in the reach-in refrigerator in the kitchen. The DM stated five (5) of the thirty-three (33) residents eat fried and/or over-easy eggs for breakfast. The DM stated she was aware of the presence of the unpasteurized eggs and the risks associated with serving them undercooked to residents such as foodborne illness. The DM stated she did not have a precise reason the facility had purchased only unpasteurized eggs. Interview on 11/29/2023 at 4:12 PM, the ADM stated that he had spoken with the DM. The ADM stated he was aware of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-11-30 · tag F0607 — failed to have anti-abuse policies — isolatedDevelop and implement policies and procedures to prevent abuse, neglect, and theft.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interview, the facility failed to implement written policies and procedures to prohibit and prevent abuse, neglect, and exploitation for 1 of 14 staff (the DOR) reviewed for background screenings, in that: The facility had failed to complete an Employee Misconduct Registry search for the DOR. This failure could place residents at risk for abuse, neglect, exploitation, and misappropriation of property. The findings included: Record review of the facility Key Personnel roster, dated 11/28/2023, reflected an unknown hire date for the DOR. Record review of the DOR's Personnel File reflected no evidence of a completed Employee Misconduct Registry search. Interview on 11/30/2023 at 2:40 PM, the ADM stated the DOR was contracted with the facility and provided services onsite to the residents as a Physical Therapist. The ADM stated he was not aware that contracted staff were required to also be searched on the employee misconduct registry and stated he understood the risk associated with not searching frequent visitors providing health services on the employee…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-11-30 · tag F0609 — failed to report abuse allegations — isolatedTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility failed to ensure that all alleged violations involving resident neglect, are reported immediately, but not later than 24 hours after the allegation is made for 2 of 16 residents (Residents #8 and #17) reviewed for, reporting neglect, in that: The facility failed to report an incident to the State Survey Agency (HHSC), when Residents #8 and #17 were observed in the dining room to be using profanity toward each other after Resident #17 threw a liquid-filled cup at Resident #8. This failure could place the residents at risk for unreported allegations of abuse, neglect, and injuries. The findings were: Record review of Resident #8's face sheet reflected a [AGE] year-old female with an original admission date of 10/16/2015 and a primary diagnosis of Type 2 Diabetes Mellitus Without Complications. Record review of Resident #17's face sheet reflected a [AGE] year-old female with an original admission date of 05/04/2016 and a primary diagnosis of Type 2…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-11-30 · tag F0610 — failed to investigate and act on abuse reports — isolatedRespond appropriately to all alleged violations.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility failed to ensure that all alleged violations involving resident neglect are investigated for 2 of 16 resident (Residents #8 and #17) reviewed for reporting neglect, in that: The facility failed to investigate an incident when Resident #8 and #17 were observed in the dining room to be using profanity toward each other after Resident #17 threw a liquid-filled cup at Resident #8. This failure could place the residents at risk for uninvestigated allegations of abuse, neglect, and injuries. The findings were: Observation on 11/29/2023 at 10:41 AM revealed Resident #17 yelling in the dining room toward Resident #8 calling Resident #8 a [expletive] and a [expletive] before throwing a cup of liquid toward her. Further observation revealed Resident #8 responded by calling Resident #17 a [expletive]. Following this, the Assistant AD and LVN B were observed to separate the residents and attempt to deescalate the situation. Resident #8 was observed stating I…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-11-30 · tag F0636 — isolatedAssess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to assess each resident annually using the Minimum Data Set form specified by the state and approved by CMS for 1 of 16 residents (Resident #26) reviewed for annual assessments, in that: Resident #26's Annual MDS Assessment was not completed within 366 days of the previous annual assessment. This failure could place residents at-risk of not having their assessments completed timely. The findings were: Record review of Resident #26's face sheet reflected a [AGE] year-old resident with an original admission date of 02/08/2019 and a primary diagnosis of hemiplegia and hemiparesis following unspecified cerebrovascular disease affecting left non-dominant side (paralysis of partial or total body function on one side of the body). Record review of Resident #26's last annual MDS assessment reflected a completion date of 10/26/2022. The proceeding MDS assessment was due dated 10/27/2023, however it was dated opened on 11/20/2023. Interview on 11/29/2023 at 2:41…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-11-30 · tag F0641 — isolatedEnsure each resident receives an accurate assessment.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to ensure the assessment accurately reflected the resident's status for 2 of 12 residents (Resident #4 and #20) whose assessments were reviewed in that: 1. Resident #4's most recent Quarterly MDS assessment dated [DATE] did not accurately reflect the resident's oral/dental status and oxygen use. 2. Resident #20's most recent annual MDS assessment dated [DATE] did not accurately reflect the resident's ability to maintain personal hygiene. This failure could place residents at-risk for inadequate care due to inaccurate assessments. The findings included: 1. Record review of Resident #4's face sheet, dated 9/6/23 revealed a [AGE] year old female admitted to the facility on [DATE] and re-admitted on [DATE] with diagnoses that included dementia with behavioral disturbance, hypertension (high blood pressure), angina pectoris (condition marked by severe chest pain caused by inadequate blood supply to the heart), heart failure, glaucoma (a condition…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-11-30 · tag F0656 — failed to write and follow a full care plan — isolatedDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review the facility failed to develop and implement a comprehensive person-centered care plan that includes measurable objectives and time frames to meet a resident's medical and nursing needs to be furnished to attain or maintain the resident's highest practicable physical, mental, and psychosocial well-being for 2 of 12 residents (Resident #4 and #20) reviewed for comprehensive care plans in that: 1. Resident #4's comprehensive care plan did not address the resident's use of sewing needles and scissors. 2. Resident #20's comprehensive care plan did not address the resident's use of a flat iron used for styling hair. This deficient practice could place residents in the facility at risk of not being provided with the necessary care or services and having personalized plans developed to address their specific needs. The findings included: 1. Record review of Resident #4's face sheet, dated 9/6/23 revealed a [AGE] year old female admitted to the facility on [DATE] and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-11-30 · tag F0693 — failed to provide proper feeding-tube care — isolatedEnsure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review the facility failed to ensure that a resident who is fed by enteral means receives the appropriate treatment and services to prevent complications of enteral feeding for 2 of 2 residents (Resident #1 and #13) reviewed for enteral feeding tubes in that: 1. LVN A did not rinse or discard the medication syringe after administering medications into Resident #1's enteral feeding tube. 2. LVN A did not rinse or discard the medication syringe after administering medications into Resident #13's enteral feeding tube. These failures could place residents at risk for complications of enteral feeding. The findings included: 1. Record review of Resident #1's face sheet, dated 10/27/22 revealed a [AGE] year-old male admitted to the facility on [DATE] and re-admitted on [DATE] with diagnoses that included seizures/convulsions, anxiety, cerebral palsy (physical disability that affects movement and posture), osteoporosis (condition that causes bones to become weak and brittle).…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-11-30 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolatedProvide safe and appropriate respiratory care for a resident when needed.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review the facility failed to ensure that a resident who needed respiratory care was provided with such care, consistent with professional standards of practice, the comprehensive person-centered care plan, and the residents' goals and preferences for 1 of 2 residents (Resident #4) reviewed for respiratory care in that: The facility failed to ensure Resident #4 had an oxygen sign posted outside her bedroom. This deficient practice could place residents at risk for inadequate care. The findings included: Record review of Resident #4's face sheet, dated 9/6/23 revealed a [AGE] year old female admitted to the facility on [DATE] and re-admitted on [DATE] with diagnoses that included dementia with behavioral disturbance, hypertension (high blood pressure), angina pectoris (condition marked by severe chest pain caused by inadequate blood supply to the heart), heart failure, glaucoma (a condition of increased pressure within the eyeball causing gradual loss of sight),…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-11-30 · tag F0868 — isolatedHave the Quality Assessment and Assurance group have the required members and meet at least quarterly
What the surveyor found here — an excerpt from the official record, may be distressing
Based on an interview and record review, the facility failed to ensure that the facility's infection preventionist attended the QAA/QAPI meetings, for 1 of 1 facility, reviewed for QAA/QAPI. The facility failed to ensure the infection preventionist attended their QAA and QAPI meetings for any month since the last annual survey (09/23/2022). This failure could place residents at risk for quality deficiencies being unidentified and a lack of appropriate plans of action developed or implemented. The findings included: Record review of the facility's QAA/QAPI standing members list reflected the infection preventionist was not a member. Interview on 11/30/2023 at 3:16 PM, the ADON stated the QAA/QAPI committee met quarterly and that LVN B, the Infection Preventionist, was not a part of these meetings. The ADON stated she was not aware that the Infection Preventionist was a required member of the committee. The ADON stated she understood the risk of not having the Infection Preventionist as a committee member as infection control concerns may not be brought to the committee. Interview on…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2023-10-11 · tag F0609 — failed to report abuse allegations — patternTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility failed to ensure that all alleged violations involving abuse, neglect, exploitation, or mistreatment, including injuries of unknown source and misappropriation of resident property, are reported immediately, but not later than 2 hours after the allegation is made for 2 of 2 (Residents #1 and#2) residents. 1.The facility failed to report on 3 separate elopement incidents Resident #1 elopement from the facility, no injuries. 2. The facility failed to report and submit Resident #2's left knee fracture, intake #379566 allegation of unknown origin. These failures could place residents at risk for not having allegations of abuse or neglect reported to the State Agency to ensure that allegations are fully investigated. The findings were: 1. Record review of Resident #1's admission Record dated [DATE] revealed she was admitted on [DATE] with diagnoses of vascular dementia (a condition characterized by progressive or persistent loss of intellectual functioning, especially…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- No harm found · C2026-03-27 · tag F0814 — failed to dispose of garbage properly — widespreadDispose of garbage and refuse properly.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interviews and record review the facility failed to dispose of garbage and refuse properly for 1 of 1 (1 dumpster) in that: There was no plug for the garbage dumpster, and the side door was open 1/4 of the way. This deficient practice could increase pests and rodents in the area. The Findings:Observation on 3/24/2026 at 10:00 AM with FSM revealed the dumpster had no dumpster plug and the door was 1/4 open on the side of the dumpster. Observation on 3/25/2026 at 3:30 PM with FSM revealed the dumpster did not have a plug. Interview on 3/25/2026 at 3:31 PM with FSM stated she was not aware the dumpster had to have a plug and was not sure who opened the side door for the dumpster. FSM was not aware of how it would affect the residents. Interview on 3/25/2026 at 5:23 PM with ADM stated the dumpster door should be closed, and the garbage dumpster should have a plug to prevent rodents. No policy on keeping dumpster doors closed. Record review of policy, (no date) Garbage Dumpster policy, reflected The Garbage Dumpster will have a plug in the bottom drain at all times…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.
- Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
- Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
- State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Fines & penalties
No federal fines in the current CMS record.
Who owns this facility
| Owner / manager | Type | Role | Since |
|---|---|---|---|
| Ownership Data Not Available |
The source lists no ownership percentage for any party here — PECOS records a share only for equity interests, not for board or management roles.
What families pay in TX
CMS lists this home as Medicaid-certified only — it can accept Medicaid for long-term care, but it is not Medicare-certified, so Medicare will not pay for a short rehabilitation (“skilled nursing”) stay here. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Texas Medicaid page.
Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.
Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 45E341. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2026-03-27, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →
Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →
Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.