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Brian Center Of Fincastle

188 Old Fincastle Road, Fincastle, VA 24090 · Non profit - Corporation · 60 certified beds · (540) 473-2288 Medicare & Medicaid certified

Call the home — (540) 473-2288 Need help choosing, fast? Free, unbiased: Eldercare Locator 1-800-677-1116
Abuse-prevention, restraint, or reporting citation — no harm found (F0607) — cited Mar 2021Behavioral-health or dementia-care citation — no harm found (F0758)1 actual-harm citation$23,102 in federal fines
Insights

The public record raises real questions here. Weigh the concerns below carefully.

In its favor
  • a strong health-inspection score (4/5) — the hardest rating to game (though it’s ranked within its own state, not nationally)
  • fewer deficiencies at its most recent standard inspection than at the one before — a sign of improvement
Worth asking about
  • it has a citation for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0607) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
  • it has 1 actual-harm citation
  • a high number of inspection citations overall (21) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
  • the CMS record shows $23,102 in federal fines (most recent 2025-05-29)
  • its payroll-based staffing rating is low (2/5)
  • its last standard health inspection was over 4 years ago — the star rating may not reflect current conditions

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

4/5
CMS overall
4 of 5
Health inspectionSurveyor-assigned, ranked within your stateInspector-verified 4 of 5
StaffingFrom payroll records (PBJ) 2 of 5
Quality measuresSelf-reported by the facility 4 of 5

Location & what’s nearby

Hospital
Urgent care / clinic
60 Market Center Way · (540) 992-1251 · Call to confirm hours
Pharmacy
48 Marketplace Dr · (540) 992-5757 · Call to confirm hours
Grocery
36 Botetourt Rd · (540) 473-2917 · Call to confirm hours
Park
Preston Pkwy · (540) 473-8326 · Typically dawn to dusk
Place of worship

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measures 4 of 5
Long-stay residentspeople who live here 4 of 5

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Trend — is this home getting better or worse?

Over 2025-02 to 2026-06, this home’s CMS overall rating improved from 3 to 4 stars. From monthly CMS archive snapshots.

Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.

Overall rating4★
Inspection scorelower = better
See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents whose need for help with daily activities increased17.5%14.9%15.4%worse
Long-stay residents who lose too much weight7.6%5.4%5.4%worse
Long-stay residents with a catheter left in their bladder0.0%0.4%0.9%better than state — see note marked double-dagger below the table
Long-stay residents with a urinary tract infection1.5%1.6%2.0%better
Long-stay residents with depressive symptoms0.0%18.7%6.5%check this — see note marked star below the table
Long-stay residents who were physically restrained0.0%0.1%0.1%better
Long-stay residents with falls causing major injury1.0%3.6%3.3%better
Long-stay residents on antianxiety or hypnotic medication34.3%20.6%18.9%worse
Long-stay residents given the seasonal flu vaccine100.0%94.0%95.3%typical
Long-stay residents with pressure ulcers7.2%4.7%4.7%worse
Long-stay residents with worsening bladder/bowel control18.3%21.8%21.2%better
Long-stay residents who got an antipsychotic medication — see the note below the table5.3%14.2%17.1%better
Short-stay residents who newly got an antipsychotic medication3.4%1.3%1.4%worse

* This home reported 0% on a measure where lower is better. That can mean genuinely excellent care — but because the number is self-reported, a zero can also mean the problem was not recorded. Weigh it against the inspection record above.

On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.

§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

0.51U.S. median 0.31
Therapy hours / resident / day
0.24hours / resident / day
Physical therapy
0.10hours / resident / day
Occupational therapy
0.16hours / resident / day
Speech therapy

Therapy staffing: this home’s payroll records show 0.51 therapist hours per resident per day in 2026Q1 — more than 82% of the 13,892 homes that report any therapy hours at all.

Weekend therapy: weekend therapy hours are 0% of this home’s weekday level — it runs therapy on weekdays, with essentially none at the weekend. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

See every short-stay measure CMS publishes for this home
MeasureThis homeU.S. medianPeriod coveredCMS’s call
Got home and stayed homeRate of successful return to home or community from a SNFnot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNFnot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at dischargenot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at dischargenot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Moving around at dischargePercentage of residents who are at or above an expected ability to move around at dischargenot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identifiednot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care settingnot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final dischargenot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF staynot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsenednot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalizationnot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFsnot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.

From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.

Staffing

1.33
RN hours/ resident / day
1.13
LPN hours/ resident / day
2.15
Aide hours/ resident / day
4.61
Total nurse hours/ resident / day
0.73
RN hoursweekends
52.9%
Total nursing turnover
44.4%
RN turnover

How full it usually is: this home is certified for 60 beds and averages 51.0 residents a day — about 85% occupied, or roughly 9 beds typically open. It runs fairly full. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 4.61 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 1.33 is at or above the 0.55-hour RN benchmark and nurse-aide staffing of 2.15 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 3.99 hrs/resident/day on weekends vs 4.86 on weekdays — 18% thinner on weekends. RN hours go from 1.58 to 0.73 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

This home’s total nursing-staff turnover of 53% is about the same as the national median of 45%. 1 administrator has left in the past year.

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

5
deficiencies at the latest standard inspection (2022-08-18)
8
at the previous standard inspection (2021-03-04)

Deficiencies are fewer than at the previous inspection — improving. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

This trend is not current. The most recent of these two inspections was over 4 years ago; the arrow describes what inspectors found then, not what the home is like now.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

21 citations, most serious first. The 11 most serious are shown; the remaining 10 are one tap away and print in full.

  • Actual harm · G2024-03-21 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolated
    Provide safe and appropriate respiratory care for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, staff interview, clinical record review, and facility document review, facility staff failed to ensure a ventilator dependent resident was provided with such care consistent with professional standards of practice resulting in death of the resident for 1 of 4 residents in the survey sample (Resident #1). Resident #1 was admitted to the facility with diagnoses which included acute and chronic respiratory failure with hypoxia, respiratory ventilator dependence, tracheostomy status, cerebral palsy, epilepsy, and dysphagia. On the most recent Minimum Data Set assessment, the resident was assessed as comatose/persistent vegetative state. Clinical record review revealed: On 3/13/2024, Resident #1 was found unresponsive and without pulse or respirations. Death was pronounced at 9:05 PM. A physician/provider order dated 3/6/2024 for NC/CAP (oxygen through nasal cannula/cap treacheostomy) 1-2 hours BID (twice per day). The Respiratory Department worksheet dated 3/13/2024 documented the resident was receiving oxygen through a nasal cannula at 20:15. Cuff Status…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2022-08-18 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on staff interview, clinical record review, and during a medication pass and pour observation the facility staff failed to follow the providers order in regards to administering the medication Peridex for 1 of 3 residents observed during the medication pass and pour observation, Resident #44. The findings included: Resident #44's diagnosis included, but were not limited to, chronic respiratory failure, candida stomatitis, and encounter for attention to tracheostomy. Section C (cognitive patterns) of Resident #44's quarterly minimum data set (MDS) assessment with an assessment reference date (ARD) of 07/07/22 included a brief interview for mental status (BIMS) summary score of 15 out of a possible 15 points. Resident #44's care plan included the focus area requires assistance with oral care. Interventions included, but were not limited to, provide oral hygiene. 08/09/22 8:15 a.m., the surveyor observed Licensed Practical Nurse (LPN) #2 prepare and administer Resident #44's morning medications. Resident #44's clinical record included an order for Peridex solution give 15 ml by…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-08-18 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, staff interview, and clinical record review, the facility staff failed to ensure 1 of 18 current residents, Resident #9 was free of accident hazards. Resident #9 did not have their provider ordered bilateral floor mats in place. The findings included: Resident #9's diagnoses included, but were not limited to, anoxic brain damage, bipolar disorder, and restlessness and agitation. Section C (cognitive patterns) of Resident #9's quarterly minimum data set (MDS) assessment with an assessment reference date (ARD) of 07/22/22 was coded to indicate the resident was severely impaired in cognitive skills for daily decision-making. Section G (functional status) was coded to indicate Resident #9 was totally dependent on two staff for bed mobility and transfers. Resident #9's fall risk assessment completed 07/20/22 included a documented score of 8. Per the preprinted code on this document 8=medium risk. Resident #9's comprehensive care plan included the focus area at risk for falls related to motor agitation, inability to stand or bear weight. Interventions included…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-08-18 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolated
    Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interviews, clinical record reviews, facility document review, and during the course of a complaint investigation, the facility staff failed to ensure indwelling urinary catheter care orders were obtained and indwelling urinary catheter care was provided for two (2) of 20 sampled residents (Resident #15 and Resident #102). The findings include: 1. The facility staff failed to have current orders to address Resident #15's indwelling urinary catheter care. Consistent documentation of Resident #15 receiving indwelling urinary catheter care between the dates of 8/1/22 and 8/9/22 was neither found by nor provided to the surveyor. Resident #15's minimum data set (MDS) assessment, with an assessment reference date (ARD) of 5/4/22, was dated as being completed on 5/11/22. Resident #15 was assessed as able to make self understood and as able to understand others. Resident #15's Brief Interview for Mental Status (BIMS) summary score was documented as a 14 out of 15; this indicated intact or borderline cognition. Resident #15 was assessed as requiring assistance with bed mobility,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2022-08-18 · tag F0880 — failed to prevent and control infections — isolated
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, interviews, clinical record review, and facility document review, the facility staff failed to ensure infection control isolation precautions signage was posted for two (2) resident rooms that housed residents requiring infection control precautions; one (1) of the rooms housed a newly admitted /readmitted resident that was not fully vaccinated for COVID-19. Resident #105's room did not have an isolation precaution sign posted outside their room. After the missing isolation precaution sign was discussed with facility staff, Resident #105 had an incorrect isolation precaution sign initially posted outside their room. Resident #2's room did not have an isolation precaution sign posted outside their room. The findings include: On 8/8/22 at 7:39 p.m., it was noted that two (2) rooms had infection control personal protective equipment (PPE) placed in the hallway at the entrance to the rooms; no signage was posted to indicate what kind of isolation precautions were required to be taken when entering these rooms. (One of these rooms was Resident #105's; the other…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-08-18 · tag F0888 — isolated
    Ensure staff are vaccinated for COVID-19
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interviews and facility document review, the facility staff failed to implement infection control prevention and control processes related to the vaccination status of one of three sampled staff members (LPN #5), as part of the plan to decrease the risks of the development and transmission of COVID-19. For licensed practical nurse (LPN#5), the facility staff failed to ensure the nurse was fully vaccinated for COVID-19 resulting in the facility's staff vaccination rate being less than 100% (99.2%). The findings were: On 08/09/2022, the administrator provided the facility's COVID-19 Staff Vaccination Status information. After multiple discussions about the facility's staff vaccination statistics, the administrator provided a final staff vaccination status log. The facility's percent of current staff who were fully vaccinated was 99.2%. Out of 118 total staff, there was one staff member who had received one dose of a two-dose series of the Pfizer COVID-19 vaccine. This staff member, LPN #5, did not…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2021-03-04 · tag F0607 — failed to have anti-abuse policies — isolated
    Develop and implement policies and procedures to prevent abuse, neglect, and theft.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on staff interview, employee record review, and facility document review, the facility staff failed to implement their policy related to preventing abuse, neglect and exploitation in regards to new hires for 1 of 15 new hires, (RN) registered nurse #1. The findings included: The facility failed to ensure the contracting company obtained a (VSP) Virginia State Police criminal background check as required by Code of Virginia 32.1-126.01 for RN #1 and failed to obtain a sworn statement. The facility policy titled, Abuse dated 11/28/2016 read in part, .Criminal record checks will be obtained in accordance with state law and/or facility policy .Each applicant will provide a sworn statement or affirmation disclosing any criminal convictions or any pending criminal charges .Criminal record checks will be obtained on all new employees within 30 days of date of hire. If contract staff is used .the vendor providing the contracted service will be asked to obtain criminal record checks for all staff assigned to the nursing facility and to make the criminal record check information…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2021-03-04 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on staff interview and clinical record review, facility staff failed to ensure that residents receive treatment and care in accordance with the comprehensive person-centered care plan as evidenced by failure to follow physician's orders for 1 of 15 residents, Resident # 35. The findings included: For Resident #35, the facility staff failed to follow physician's orders for the administration of Digoxin (medication used to treat heart failure and abnormal heart rhythms) and failed to administer treatments to the resident's right buttock and left lower leg as ordered. Resident #35's diagnosis list indicated diagnoses, which included, but not limited to Chronic Respiratory Failure with Hypercapnia, Chronic Diastolic (Congestive) Heart Failure, Pulmonary Hypertension Unspecified, Paroxysmal Atrial Fibrillation, Quadriplegia Unspecified, Dependence on Respirator (Ventilator) Status, and Peripheral Vascular Disease Unspecified. The significant change MDS (minimum data set) with an ARD (assessment reference date) of 1/15/21 assigned the resident a BIMS (brief interview for mental…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2021-03-04 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolated
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on staff interview and clinical record review facility staff failed to provided wound care as ordered by the physician for 1 of 15 residents, Resident #28. Facility staff members failed to ensure Resident #28's wound care was performed according to medical provider orders. Resident #28's minimum data set (MDS) assessment with an assessment reference date (ARD) of 12/29/2020 had the resident assessed as usually able to make self understood and as usually able to understand others. Resident #28's Brief Interview for Mental Status (BIMS) summary score was documented as 12 out of 15. Resident #28 was documented as being dependent with bed mobility, dressing, toilet use, personal hygiene, and eating. Resident #28's diagnoses included, but were not limited to: anemia, heart disease, high blood pressure, lung disease, diabetes, and paraplegia. Resident #28's clinical record included an order for daily wound care for a sacral wound. This order had a start date of 12/24/2020 and was a current order at the time of the survey. Resident #28's clinical record included an order for daily…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2021-03-04 · tag F0693 — failed to provide proper feeding-tube care — isolated
    Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, interviews, and the review of documents, it was determined the facility staff failed to ensure tube feeding orders were correctly implemented for two (2) of 15 residents (Resident #17 and Resident #29). The findings include: 1. Facility staff members failed to ensure Resident #17's tube feeding was administered as ordered by the medical provider as evidenced by: (a) observations of an Osmolite tube feeding container still hanging (although not running) greater than 11 hours after it should have been replaced with a new Osmolite tube feeding container and (b) the absence of documentation detailing when Resident #17's Osmolite tube feed and flushes were hung and replaced. Resident #17's minimum data set (MDS) assessment with an assessment reference date (ARD) of 12/16/2020 had the resident assessed as usually able to make self understood and as able to understand others. Resident #17's Brief Interview for Mental Status (BIMS) summary score was documented as three (3) out of 15. Resident #17 was documented as being dependent for bed mobility, transfers, dressing,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2021-03-04 · tag F0756 — failed to review each resident's drug regimen — isolated
    Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on staff interview and clinical record review, the facility staff failed to act upon a monthly drug regimen review for 1 of 15 residents in the survey sample, Resident #48. The findings included: For Resident #48, facility staff failed to address a drug regimen review completed by the pharmacist on 1/10/21 requesting a gradual dose reduction review for the psychotropic medications Diazepam, Mirtazapine, and Lexapro. Resident #48's diagnosis list indicated diagnoses, which included, but not limited to Chronic Respiratory Failure with Hypoxia, Dependence on Respirator (Ventilator) Status, Quadriplegia Unspecified, Bipolar Disorder Unspecified, and Major Depressive Disorder Single Episode Unspecified. The annual MDS (minimum data set) with an ARD (assessment reference date) of 1/26/21 assigned the resident a BIMS (brief interview for mental status) score of 15 out of 15 in section C, Cognitive Patterns. Upon review of Resident #48's clinical record on 3/03/21, surveyor was unable to locate the January 2021 drug regimen review completed by the pharmacist. Surveyor spoke with the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
Show the remaining 10 citations
  • Potential for harm · D2021-03-04 · tag F0758 — failed to limit and justify psychotropic drugs — isolated
    Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on staff interview, clinical record review, and facility document review, the facility staff failed to ensure that residents were free from unnecessary psychotropic medications for 1 of 15 residents, Resident #25. The findings included: For Resident #25, the facility staff failed to monitor for resident specific targeted behaviors and side effects associated with the use of the psychotropic medication Alprazolam (a benzodiazepine used to relieve symptoms of anxiety). Resident #25's diagnosis list indicated diagnoses, which included, but not limited to Chronic Respiratory Failure Unspecified Whether with Hypoxia or Hypercapnia, Dependence on Respirator (Ventilator) Status, Quadriplegia C5-C7 Complete, Type 2 Diabetes with Unspecified Diabetic Retinopathy without Macular Edema, Generalized Anxiety Disorder, and Major Depressive Disorder Recurrent Moderate. The quarterly MDS (minimum data set) with an ARD (assessment reference date) of 12/01/20 coded the resident as being severely impaired in cognitive skills for daily decision making with short term and long term memory loss in…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2021-03-04 · tag F0759 — failed to keep medication error rate low — isolated
    Ensure medication error rates are not 5 percent or greater.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on staff interview, clinical record review, facility document review, and during a medication pass and pour observation, the facility staff failed to ensure a medication error rate of less than 5%. There were two (2) errors in 26 opportunities for a medication error rate of 7.69%. These medication errors affected Resident #16 and #19. The findings included: 1. For Resident #16, the facility staff failed to administer the residents physician ordered medication (HCTZ) hydrochlorothiazide. Resident #16's clinical record included the diagnosis quadriplegia, hypertension, and anxiety. Section C (cognitive patterns) of the residents quarterly (MDS) minimum data set assessment with an (ARD) assessment reference date of 02/09/2021 included a (BIMS) brief interview for mental status summary score of 14 out of a possible 15 points. Resident #16's clinical record included an order for HCTZ 12.5 mg give 1 tablet by mouth one time a day related to essential hypertension. The residents comprehensive care plan included the intervention medications as ordered. On 03/03/2021 at approximately…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2021-03-04 · tag F0880 — failed to prevent and control infections — isolated
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, interviews, and the review of documents, it was determined facility staff members failed to perform hand hygiene when changing gloves during wound care for two (2) of 15 sampled residents (Resident #24 and Resident #32). The findings include: 1. A facility staff member failed to appropriately perform hand hygiene while changing Resident #24's dressings. Resident #24's minimum data set (MDS) assessment with an assessment reference date (ARD) of 1/8/21 had the resident assessed as being in a persistent vegetative state/no discernible consciousness. Resident #24 was documented as being dependent for all activities of daily living (ADLs). Resident #24's diagnoses included, but were not limited to: anemia, high blood pressure, quadriplegia, seizures, and respiratory failure. Resident #24's clinical record included orders for wound cleaning and dressing changes for the following areas: (a) left posterior scalp, (b) right ischium, and (c) PEG site. On 3/3/21, Licensed Practical Nurse (LPN) #1 was observed to provide Resident #24's wound care to the three (3)…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2019-02-14 · tag F0812 — failed to store, cook, and serve food safely — widespread
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, staff interview, and facility document review, the facility staff failed to ensure the dish machine was in proper working order. The findings included: The facility failed to ensure the dish machine in the dietary department reached the required temperature during the wash cycle. This dish machine was in use at the time of the survey. On 02/12/19 at 10:16 a.m., the surveyor and the dietary director checked the dish machine. The directions located on the side of the dish machine read that a minimum of 120 degrees was required for the wash and rinse cycles. The dietary director began a wash/rinse cycle in the presence of the surveyor the needle of the temperature gauge did not move. The dietary director ran the dish machine through four cycles. The wash temperature never reached the minimum requirement of 120 degrees on any of the wash cycles. The highest wash temperature observed was 116 degrees. This temperature was observed on the fourth wash/rinse cycle. The dietary director stated she would have maintenance check the machine. A review of the temperature logs…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2019-02-14 · tag F0761 — failed to label and store drugs safely — pattern
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interview, clinical record review and facility document review, the facility staff failed to properly label and store drugs and biologicals for 2 of 19 and in 2 of 3 medications carts and in the medication storage rooms (Residents #7, and #14, Medication Cart #1, Medication Cart #2 and Medication Storage Room). The findings included: 1. The facility staff failed to have the correct label on Resident #7's Potassium. Resident #7 was admitted to the facility on [DATE] with the following diagnoses of, but not limited to anemia, heart failure, high blood pressure, peripheral vascular disease, diabetes and seizure disorder. On the quarterly MDS (Minimum Data Set) with an ARD (Assessment Reference Date) of 11/20/18, the resident was coded as having a BIMS (Brief Interview for Mental Status) score of 15 out of a possible score of 15. Resident #7 was also coded for extensive assistance of 1 staff member for dressing, personal hygiene and bathing. During the Medication Administration…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2019-02-14 · tag F0921 — failed to keep a safe, functional, sanitary building — pattern
    Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation and staff interview, the facility staff failed to ensure a hazard free environment on 3 of 3 halls. The findings included: Numerous entrance/exit doors to Resident rooms were observed with jagged and splintered edges. During initial tour of the facility on 01/12/19 beginning at approximately 10:15 a.m., the surveyors observed numerous entrance/exit doors to the Residents rooms with jagged/splintered edges. These doors were observed by all 3 surveyors and included the entrance/exit doors to rooms 105, 109, 111, 112, 200, 201, 202, 203, 204, 205, 206, 207, 208, 209, 210, 211, 212, 213, 301, 303, 304, 305, and 307. On 02/13/19 at 9:10 a.m., the maintenance director was notified of the jagged/splintered edges on the Residents exit/entrance doors. The maintenance director stated they did a lot of room changes and sometimes they would hit the doorframes with beds. The administrative staff were notified of the splintered/jagged doors during a meeting with the survey team on 2/13/19 at 2:55 p.m. Prior to the exit conference, the facility was observed by the survey team…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Environmental Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2019-02-14 · tag F0583 — failed to protect personal privacy — isolated
    Keep residents' personal and medical records private and confidential.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interview and clinical record review, the facility staff failed to provide privacy during wound care for 1 of 19 residents in the survey sample (Resident #37). The findings included: Resident #37 was admitted to the facility on [DATE] with the following diagnoses of, but not limited to high blood pressure, neurogenic bladder, anxiety disorder, depression, manic depression and respiratory failure. On the MDS (Minimum Data Set) with an ARD (Assessment Reference Date) of 1/10/19 in which the resident was coded as having a BIMS (Brief Interview for Mental Status) score of 15 out of a possible score of 15. Resident #37 was also coded as being totally dependent on 2 or more staff members for dressing, personal hygiene and bathing. On 02/13/19 at 1:44 pm, the surveyor observed the wound LPN (licensed Practical Nurse) #1 performed wound care on the resident's right and left outer aspects of legs. The privacy curtain was not pulled the whole way around resident and was open. A staff member…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2019-02-14 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interview and clinical record review, the facility staff failed to provide privacy during wound care for 1 of 19 residents in the survey sample (Resident #37). The findings included: Resident #37 was admitted to the facility on [DATE] with the following diagnoses of, but not limited to high blood pressure, neurogenic bladder, anxiety disorder, depression, manic depression and respiratory failure. On the MDS (Minimum Data Set) with an ARD (Assessment Reference Date) of 1/10/19 in which the resident was coded as having a BIMS (Brief Interview for Mental Status) score of 15 out of a possible score of 15. Resident #37 was also coded as being totally dependent on 2 or more staff members for dressing, personal hygiene and bathing. On 02/13/19 at 1:44 pm, the surveyor observed the wound LPN (licensed Practical Nurse) #1 performed wound care on the resident's right and left outer aspects of legs. The privacy curtain was not pulled the whole way around resident and was open. A staff member…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2019-02-14 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolated
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interview, clinical record review and facility document review, the facility staff failed to provide proper treatment during a wound care observation for 2 of 19 residents in the survey sample (Resident #26 and Resident #37). The findings included: 1. The wound care nurse did not use proper technique when cleaning Resident #26's wound during wound care observation. Resident #26 was readmitted to the facility on [DATE] with the following diagnoses of, but not limited to anemia, high blood pressure, obstructive uropathy, anxiety disorder, depression, manic depression, asthma and respiratory failure. On the quarterly MDS (Minimum Data Set) with an ARD (Assessment Reference Date) of 1/1/19 coded the resident as being totally dependent on 2 staff members for dressing, personal hygiene and bathing. During the wound care observation on 2/13/19 at approximately 1:56 pm, the surveyor observed the wound care nurse cleaning the wound going from top to bottom of the wound then using the same 4x4…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2019-02-14 · tag F0842 — failed to keep accurate, complete medical records — isolated
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview and clinical record review the facility staff failed to ensure a complete and accurate clinical record for 1 of 19 Residents, Resident #22. The findings included: For Resident #22 the facility staff to ensure a complete PASRR (pre-admission screening and Resident review) form. Resident #22 was admitted to the facility on [DATE] and readmitted on [DATE]. Diagnoses included but not limited to congestive heart failure, hypertension, obstructive uropathy, diabetes mellitus, hyperlipidemia, bipolar disorder, and respiratory failure. The most recent MDS (minimum data set) with an ARD (assessment reference date) of 12/20/18 coded the Resident as 15 of 15 in section C, cognitive patterns. This is a quarterly MDS. Resident #22's clinical record was reviewed on 02/13/19. It contained a level I PASRR form dated 10/24/18, which read in part 2. DOES THE INDIVIDUAL HAVE A CURRENT SERIOUS MENTAL ILLNESS (MI)? (Check 'Yes' only if answers a, b, and c below are 'Yes' .). This question was marked as yes,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

$23,102 in federal fines across 2 penalties.

  • $11,190 — penalty dated 2025-05-29
  • $11,912 — penalty dated 2024-03-21

Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.

Who owns this facility

Owner / managerTypeRoleSince
Ownership Data Not Available

The source lists no ownership percentage for any party here — PECOS records a share only for equity interests, not for board or management roles.

Follow the money — this home’s finances

Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.

$14.5M
Net patient revenuemost recent cost report
+12.6%
Operating marginrevenue minus expenses
$716K
Related-party expense6% of expenses
Who pays — share of resident-days
Medicaid 92%Medicare 3%Other / private 5%

About 92% of this home’s resident-days are paid by Medicaid, which reimburses well below the cost of care in most states. Heavily Medicaid-dependent homes run on thinner budgets — a context worth holding next to the staffing and inspection record, not a fault in itself. This home reported $716K paid to related parties (affiliated landlords or management companies) in its most recent cost report.

Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.

Cost & finances

$668per resident / day
operating cost
$20,306per month
≈ monthly operating cost
$765per day
avg. revenue, all payers

Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.

What families pay in VA

Paying with Medicaid

This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Virginia Medicaid page.

Typical monthly cost in Virginia
$10,250/mo
Nursing home (semi-private)
$11,680/mo
Nursing home (private)
$6,945/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 495218. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2022-08-18, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

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