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Marcella Post Acute

305 Marcella Road, Hampton, VA 23666 · For profit - Limited Liability company · 180 certified beds · (757) 827-8953 Medicare & Medicaid certified

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Flagged for abuseBehavioral-health or dementia-care citations — no harm found (F0744, F0758)1 actual-harm citation1 actual-harm citation CMS recorded as corrected before the inspection ended (past non-compliance)
Insights

This home has serious findings on its record. Read them closely before you consider it.

In its favor
  • no federal fines or payment denials on record
Worth asking about
  • CMS has flagged it for abuse
  • it has an abuse, neglect, or exploitation citation (F0600), cited May 2026
  • it has a citation for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0610) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
  • it has 1 actual-harm citation
  • inspectors recorded 1 serious finding as past non-compliance — the problem was found, fixed, and verified before the survey closed, so it is history rather than a current condition, but it is still worth asking what changed
  • a high number of inspection citations overall (52) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
  • its facility-reported quality-measure score sits well above its independent inspection score
  • its independent health-inspection rating is low (1/5)
  • its payroll-based staffing rating is low (1/5)
  • nursing-staff turnover (60%) runs well above the national median (45%)
  • about 23% of its spending goes to commonly-owned related companies

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

2/5
CMS overall
2 of 5
Health inspectionSurveyor-assigned, ranked within your stateInspector-verified 1 of 5
StaffingFrom payroll records (PBJ) 1 of 5
Quality measuresSelf-reported by the facility 5 of 5

Worth a closer look. This home's quality-measure rating runs 4 stars above its independent health-inspection score. The inspection is done by state surveyors; the quality-measure score leans on data the facility reports about itself — so a gap this large is worth reading the inspection record for.

Location & what’s nearby

Hospital
★★★★ 4/5 CMS · Emergency dept. usually open 24/7 · ER 24/7
Urgent care / clinic
304 Marcella Rd · (757) 864-0840 · Call to confirm hours
Pharmacy
2100 Executive Dr · (757) 690-8735 · Call to confirm hours
Grocery
Food Lion0.2 mi
85 Coliseum Xing · (757) 827-1304 · Call to confirm hours
Park
2300 McMenamin St · Typically dawn to dusk
Place of worship
2208 Executive Dr

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measures 5 of 5
Long-stay residentspeople who live here 5 of 5
Short-stay residentsrehab / post-hospital 4 of 5

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Trend — is this home getting better or worse?

Over 2025-02 to 2026-06, this home’s CMS overall rating held steady at 3 stars. From monthly CMS archive snapshots.

Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.

Overall rating3★
Inspection scorelower = better
See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents whose need for help with daily activities increased11.7%14.9%15.4%better
Long-stay residents who lose too much weight4.4%5.4%5.4%better
Long-stay residents with a catheter left in their bladder0.0%0.4%0.9%better than state — see note marked double-dagger below the table
Long-stay residents with a urinary tract infection1.5%1.6%2.0%better
Long-stay residents with depressive symptoms4.3%18.7%6.5%better than state — see note marked double-dagger below the table
Long-stay residents who were physically restrained0.0%0.1%0.1%better
Long-stay residents with falls causing major injury1.9%3.6%3.3%better
Long-stay residents whose ability to walk worsened15.9%15.6%16.1%typical
Long-stay residents on antianxiety or hypnotic medication21.0%20.6%18.9%worse
Long-stay residents given the seasonal flu vaccine98.4%94.0%95.3%typical
Long-stay residents with pressure ulcers1.2%4.7%4.7%better
Long-stay residents with worsening bladder/bowel control18.1%21.8%21.2%better
Long-stay residents who got an antipsychotic medication — see the note below the table6.2%14.2%17.1%better
Short-stay residents who newly got an antipsychotic medication0.6%1.3%1.4%better
Short-stay residents given the seasonal flu vaccine75.0%73.6%79.4%typical
Short-stay residents rehospitalized after admission16.7%22.3%22.6%better
Short-stay residents with an outpatient ER visit13.0%11.5%12.0%typical
Long-stay hospitalizations per 1,000 resident days1.381.521.67better
Long-stay outpatient ER visits per 1,000 resident days1.221.481.80better

‡ On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.

§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

60.3% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — which CMS reads as no different from the national rate. This is CMS’s risk-adjusted rate over 129 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.

60.3%U.S. median 51.5%
Got home and stayed home
10.2%U.S. median 10.7%
Went back to hospital
50.0%U.S. median 56.6%
Met the expected recovery
0.29U.S. median 0.30
Therapy hours / resident / day
0.12hours / resident / day
Physical therapy
0.17hours / resident / day
Occupational therapy
<0.01hours / resident / day
Speech therapy

Met the expected recovery: 50.0% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 70 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.

Therapy staffing: this home’s payroll records show 0.29 therapist hours per resident per day in 2025Q4 — more than 46% of the 13,714 homes that report any therapy hours at all.

Weekend therapy: weekend therapy hours are 12% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 14% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

See every short-stay measure CMS publishes for this home
MeasureThis homeU.S. medianPeriod coveredCMS’s call
Got home and stayed homeRate of successful return to home or community from a SNF60.3%CMS range 50.3–67.551.5%Oct 2022–Sep 2024no different from U.S.
Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF10.2%CMS range 7.5–14.110.7%Oct 2022–Sep 2024no different from U.S.
Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge50.0%56.6%Oct 2024–Sep 2025CMS makes no comparison for this measure
Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge57.1%52.8%Oct 2024–Sep 2025CMS makes no comparison for this measure
Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge34.3%50.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified99.3%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting99.2%100.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final dischargenot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.—
Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay0.0%0.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened2.6%1.9%Oct 2024–Sep 2025CMS makes no comparison for this measure
Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization6.7%CMS range 4.2–10.97.1%Oct 2023–Sep 2024no different from U.S.
Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs0.991.02Oct 2022–Sep 2024CMS makes no comparison for this measure

From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.

Staffing

0.44
RN hours/ resident / day
0.97
LPN hours/ resident / day
1.65
Aide hours/ resident / day
3.07
Total nurse hours/ resident / day
0.25
RN hoursweekends
60.2%
Total nursing turnover
66.7%
RN turnover

How full it usually is: this home is certified for 180 beds and averages 158.2 residents a day — about 88% occupied, or roughly 22 beds typically open. It runs fairly full. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.07 hrs/resident/day is below the 3.48-hour benchmark and RN staffing of 0.44 is below the 0.55-hour RN benchmark and nurse-aide staffing of 1.65 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 2.69 hrs/resident/day on weekends vs 3.44 on weekdays — 22% thinner on weekends — a notable drop. RN hours go from 0.44 to 0.22 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

This home’s total nursing-staff turnover of 60% is well above the national median of 45%. 2 administrators have left in the past year — frequent leadership churn is a warning sign families often miss.

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

28 ↑
deficiencies at the latest standard inspection (2026-05-20)
11
at the previous standard inspection (2021-10-28)

Deficiencies are more than at the previous inspection — worsening. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

52 citations, most serious first. The 12 most serious are shown; the remaining 40 are one tap away and print in full.

  • Actual harm · G2026-05-20 · tag F0600 — failed to protect residents from abuse and neglect — isolated
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on staff interview, clinical record review, and facility document review, the facility staff failed to protect one resident, Resident #36 (R36) from a resident-to-resident altercation out of a survey sample of 42 residentsThe facility staff failed to protect R36 from a resident-to-resident altercation occurring on 11/13/25, which resulted in a left thumb fracture thus constituting harm to R36. The facility staff failed to identify and/or implement appropriate interventions, supervision, and monitoring to prevent the altercation.The findings included:A facility policy titled, Abuse, Neglect, Exploitation and Misappropriation Prevention Program, revised April 2021, specified, Residents have the right to be free from abuse, neglect, misappropriation of resident property and exploitation. On 5/18/26, a review of the incident report detailing the altercation between R36 and another resident was completed. The incident report read in part, .the perpetrator [name redacted] entered R36's [name redacted] room and struck him on the chest. Residents were separated immediately. R36 [name…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Past Non-Compliance
  • Actual harm · Gcited before2026-05-20 · tag F0697 — failed to manage pain — isolated
    Provide safe, appropriate pain management for a resident who requires such services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on resident interview, staff interview, clinical record review, and facility document review, the facility staff failed to ensure effective pain management was provided for one resident, Resident #28 (R28), out of a survey sample of 42 residents. Specifically, the facility failed to administer the resident's prescribed pain medication as ordered. As a result, R28 experienced withdrawal symptoms, causing actual harm and discomfort. The findings included:On 5/17/26 at 10:30 am, an interview was conducted with R28. During the interview R28 stated, my morphine was not available to be given so oxycodone was ordered one time in the morphine place but that didn't help my pain like the morphine did and I had withdrawal symptoms because I went without the morphine. R28 stated that his morphine order had to be changed because morphine extended release 15mg tablets were not available and were on back order with the pharmacy. On 5/19/26 a clinical record review was conducted. R28's care plan was reviewed and read in part, .Administer analgesia as per orders. Observe for effectiveness and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2026-05-20 · tag F0908 — failed to keep essential equipment working — widespread
    Keep all essential equipment working safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, staff interview, policy review and facility document review, the facility staff failed to maintain all mechanical, electrical, and patient care equipment in safe operating condition. The findings included:The facility policy titled, Personal laundry Handling and Processing Policy with a reviewed date of 2/1/25 read in part, Lint traps should be checked, brushed and cleaned at least every hour unless state/local requirements prescribe more frequent attention. Lint trap cleanings should be documented on the Lint Trap Cleaning Log.The facility synopsis of events was reviewed and read in part, .concerning the fire that occurred Thursday January 22, 2026, there were no negative outcomes/injuries resulting from this incident. At approximately 9:22 AM Thursday January 22, 2026, the fire alarm went off. Maintenance Director went directly to the fire alarm panel to see where the alarm was originating from. Staff alerted Maintenance Director on the way to the fire and when entering the laundry room, there was smoke coming from dryer #3. Maintenance Director quickly…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Environmental Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2026-05-20 · tag F0925 — failed to control pests — widespread
    Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, resident interview, family interview, staff interview, and facility document review, the facility staff failed to maintain an effective pest control program to address and prevent the presence of insects throughout the facility. The findings included: The facility staff failed to maintain an effective pest control program to address the presence of cockroaches, ants, and other insects within resident care areas. On 05/17/2026 at 10:05 AM, during an interview on the [NAME] unit with Resident #59, the surveyor observed a brown insect near the resident's bed. The insect crawled toward the closet and disappeared. The resident reported issues with cockroaches, gnats, flies, and ants. During this observation, a second insect was observed crossing the floor across from the area where the first insect had been observed. The surveyor was able to capture the insect in a napkin. Resident food items were observed to be covered or stored in their original containers. The Director of Nursing (DON) was…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Environmental Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2026-05-20 · tag F0684 — failed to provide proper treatment and quality of care — pattern
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on staff interview, clinical record review, and facility document review, the facility staff failed to ensure the highest practicable well-being for 8 or 42 residents, Residents #29, #55, #165, #175, #15, #3, #4, and #72. The findings include: 1. For Resident #29, the facility staff failed to administer provider ordered medications. These medications were available at the facility in the over the counter (OTC) mediation supply or available in the Med Bank (back up supply) for administration. Resident #29's diagnoses included quadriplegia, anxiety disorder, paralytic ileus, neuromuscular dysfunction of bladder, and cervical disc disorder. Section C (cognitive patterns) of Resident #29's admission Minimum Data Set (MDS) assessment with an Assessment Reference Date (ARD) of 02/17/2026 included a Brief Interview for Mental Status (BIMS) score of 15, indicating the resident was cognitively intact. The Resident's comprehensive care plan included an intervention to administer medications as ordered. Review of the clinical record revealed that the nursing staff documented the code 22…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2026-05-20 · tag F0725 — failed to have enough nursing staff — pattern
    Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on resident interview, staff interview, clinical record review, and facility document review, the facility staff failed to maintain adequate staffing levels to consistently meet resident needs. The findings include: The facility staff failed to ensure consistent adequate staffing levels to meet individual resident needs. Review of payroll-based journal (PBJ) staffing data for quarter one 2026 (October 1-December 1, 2025) revealed the facility triggered for one star staffing and excessively low weekend staffing. This data is collected and reported to The Centers for Medicare & Medicaid Services (CMS) by the facility staff on a quarterly basis. During the survey process, interviews were conducted with cognitively intact residents and resident representatives. Concerns were expressed regarding facility staffing and delayed response times when answering call lights. Resident council minutes for 03/2026-05/2026 documented concerns related to staff using personal phones while providing care, staff speaking in an unprofessional manner, daily care interactions with aides, and one…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2026-05-20 · tag F0755 — failed to provide safe pharmacy services — pattern
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on resident interview, staff interview, clinical record review, and facility document review, the facility staff failed to ensure provider ordered medications were available for administration for 5 of 42 residents, Residents #29, #50, #55, #165, and #3. 1. For Resident #29, the facility staff failed to ensure the provider ordered medications Peridex, Saccharomyces, and Benefiber were available for administration. Resident #29's diagnoses included quadriplegia, anxiety disorder, paralytic ileus, neuromuscular dysfunction of bladder, and cervical disc disorder. Section C (cognitive patterns) of Resident #29's admission Minimum Data Set (MDS) assessment with an Assessment Reference Date (ARD) of 02/17/2026 included a Brief Interview for Mental Status (BIMS) score of 15, indicating the resident was cognitively intact. The Resident's comprehensive care plan included an intervention to administer medications as ordered. Clinical record review revealed facility nursing staff documented code 22 on the Medication Administration Records (MARs) indicating Drug/Treatment Not…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2026-05-20 · tag F0761 — failed to label and store drugs safely — pattern
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interview, and facility document review, the facility staff failed ensure safe and secure storage of medications and biologicals for 1 of 33 sampled residents (Resident #28), #1 of 3 medication storage rooms ([NAME]), 1 of 6 medication carts ([NAME]) and 1 treatment cart ([NAME]). Findings included:1.The facility staff failed to ensure medications and biologicals were not expired in one of three medication storage rooms. The policy entitled, Medication Labeling and Storage with a revision date of February 2023 read in part, 2. Nursing staff is responsible for maintaining medication storage and preparation areas in a clean, safe and sanitary manner. 3. If the facility has discontinued, outdated or deteriorated medications or biologicals, the dispensing pharmacy is contacted for instructions regarding returning or destroying these items. On [DATE] at 12:04 PM the medication storage room on the [NAME] Unit was checked with Licensed Practical Nurse (LPN) #12. In the medication…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2026-05-20 · tag F0802 — failed to prepare enough nourishing food — pattern
    Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interview and facility document review, the facility staff failed to employ sufficient staff to safely and effectively carry out the functions of food and nutrition services. The findings included:On 5/17/2026 at 9:05 AM during the initial kitchen tour the staff were still on the tray line. The dietary aide #1 stated they were prepping cart #7 of 9 carts. At 9:25 AM the dietary aide stated they were prepping the last cart. When asked about tray delivery times the aide stated, Our goal is to have the last cart out the door by 9:00 AM but that doesn't always happen, it depends on what else we have going on day to day and sometimes it just takes longer. The last tray cart left the kitchen at 9:50 AM. This cart was for the 400 hall. When asked about staffing the aide stated, We usually have three aides and one cook. When asked if that is the normal number of staff they stated, Yes, that's what we have every day. There was three aides and one cook working. The cook was asked what time the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2026-05-20 · tag F0809 — failed to serve meals on a reasonable schedule — pattern
    Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and facility document review, the facility staff failed to ensure each resident receives three meals daily, at regular times comparable to normal mealtimes in the community or in accordance with resident needs, preferences, requests, and plan of care. The findings included:On 5/17/2026 at 9:05 AM during the initial kitchen tour the staff were still on the tray line. The dietary aide #1 stated they were prepping cart #7 of 9 carts. At 9:25 AM the dietary aide stated they were prepping the last cart. When asked about tray delivery times the aide stated, Our goal is to have the last cart out the door by 9:00 AM but that doesn't always happen, it depends on what else we have going on day to day and sometimes it just takes longer. The last tray cart left the kitchen at 9:50 AM. This cart was for the 400 hall. When asked about staffing the aide stated, We usually have three aides and one cook. When asked if that is the normal number of staff they stated, Yes, that's what we have every…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2026-05-20 · tag F0812 — failed to store, cook, and serve food safely — pattern
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interview and facility document review, the facility staff failed to store, prepare, distribute and serve food in accordance with professional standards for food service safety in the facility kitchen and in two of three nutrition rooms ([NAME] and [NAME]). The findings included:1.The facility policy entitled, Food Storage: Cold Foods with a revision date of 02/2023 was reviewed and read in part, 5. All foods will be stored wrapped or in covered containers, labeled and dated and arranged in a manner to prevent cross contamination. On 05/17/2026 at 10:43 AM during the initial kitchen tour the walk-in cooler was checked. A raw purple onion cut in two pieces was stored in a food storage bag that was not labeled or dated. The onion was in a box with four stacks of sandwich cheese each wrapped in plastic wrap. One of the packages of cheese was not labeled or dated. There was a large bag of chopped lettuce that had been cut or torn open and left open, it was not sealed. The lettuce was…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2026-05-20 · tag F0842 — failed to keep accurate, complete medical records — pattern
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on resident interview, family interview, staff interview, clinical record review, and facility document review, the facility staff failed to ensure a complete and accurate clinical record for 4 of 33 residents, Resident #50, #55, #175, and #8. The findings include:1. Resident #50's clinical record did not include documentation to indicate the resident had received a shower and/or bed bath. Resident #50's diagnoses included Parkinson's disease, diabetes, and dementia. Section C (cognitive patterns) of Resident #50's admission Minimum Data Set (MDS) assessment with an Assessment Reference Date (ARD) of 05/04/2026, included a Brief Interview for Mental Status (BIMS) score of 3, indicating severe impairment in cognitive skills for daily decision making. Section GG (functional abilities) was coded to indicate the resident was dependent on staff assistance for showers. The clinical record did not include any documentation to indicate this resident had received any showers/baths since admission to the facility in April 2026. During an interview conducted on 05/17/2026 at 2:17 PM, a…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
Show the remaining 40 citations
  • Potential for harm · Dcited before2026-05-20 · tag F0550 — failed to protect resident dignity and rights — isolated
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on staff interviews, clinical record reviews and facility document reviews, the facility staff failed to treat one resident with respect and dignity. Specifically, the facility failed to protect and promote the rights of one resident, Resident #181 (R181) by applying multiple briefs with incontinence care, out of a survey sample of 42 residents. The findings included:The facility staff failed to ensure one resident received individualized incontinence care by applying multiple briefs at one time for R181. On 5/18/26 at 3:45 pm, an interview was conducted with a certified nursing assistant, CNA13. She said, I didn't double brief him. CNA13 stated that when she went into the room R181 was doubled briefed and she told the daughter that she did not put two briefs on him. CNA13 stated she had never seen his daughter do incontinent care on R181 and the only supplies the daughter would ask for was a towel to wipe off his face at times. CNA13 said, when they came to me about this double brief it made me cry I don't do that but don't know how it was there I didn't put it on him. On…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-05-20 · tag F0584 — failed to keep a safe, clean, comfortable home — isolated
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, resident interview, staff interview, clinical record review, and facility document review, the facility staff failed to ensure a clean, comfortable and homelike environment for 2 of 33 current sampled residents, Resident #3 and Resident #111.The findings included: 1. For Resident #3, the facility staff failed to repair the overbed light resulting in the light remaining on from 5/13/26 until 5/18/26 affecting the resident's sleep. An undated facility policy titled, Maintenance Service, specified The maintenance department is responsible for maintaining the buildings, grounds, and equipment in a safe and operable manner at all times. An admission Record indicated the facility admitted Resident #3 on 10/19/23. According to the admission Record, the resident had a medical history that included schizophrenia, post-traumatic stress disorder, panic disorder, and insomnia. A quarterly Minimum Data Set (MDS) with an Assessment Reference Date (ARD) of 4/22/26, revealed Resident #3 had a Brief Interview for Mental Status (BIMS) score of 15 out of 15 which indicated the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-05-20 · tag F0610 — failed to investigate and act on abuse reports — isolated
    Respond appropriately to all alleged violations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview, clinical record review, and facility document review, the facility staff failed to maintain documentation that an alleged violation of neglect was thoroughly investigated for one (1) of 42 sampled residents, Resident #63. The findings included:A facility policy titled, Abuse, Neglect, Exploitation and Misappropriation Prevention Program with a revision date of 04/2021, specified, Residents have the right to be free from.neglect. Under the heading, Policy Interpretation and Implementation Item #1 specified, Protect residents from.neglect.by anyone including.a. facility staff. Item #2 read, .Implement policies and protocols to prevent and identify.b. neglect of residents. Item #6 specified, Provide staff orientation and training/orientation programs that include topics such as.identification and reporting of abuse. Item #8 read, Identify and investigate all possible incidents of.neglect. Item #9 specified, Investigate and report any allegations within timeframes required by federal…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Past Non-Compliance
  • Potential for harm · D2026-05-20 · tag F0628 — isolated
    Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on staff interview and clinical record review, the facility staff failed to provide written notification regarding the reason(s) for transfer and/or discharge to the resident and/or the resident's representative(s) and failed to offer a bed hold for 1 of 42 residents, Resident #175.The findings include: Resident #175 was transferred to a higher level of care on 06/24/2024. The facility staff were unable to provide documentation showing written notification of the reason(s) for transfer and/or discharge was provided to the resident and/or resident representative. In addition, the facility staff could not provide evidence that a bed hold was offered. This was a closed record review.Resident #175's diagnoses included pneumonitis, atrial fibrillation, acute kidney failure, alcohol dependence, clostridium difficile, gastro-esophageal reflux disease, benign prostatic hyperplasia, hypotension, gout, diabetes, and protein-calorie malnutrition. Section C (cognitive patterns) of Resident #175's admission Minimum Data Set (MDS) assessment with an Assessment Reference Date (ARD) of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-05-20 · tag F0641 — isolated
    Ensure each resident receives an accurate assessment.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, resident interview, staff interview and clinical record review, the facility staff failed to ensure accurate minimum data set (MDS) assessments for two (2) of 42 sampled residents, Resident #2 and Resident #36. Findings included: 1. For Resident #2, the facility staff coded the resident as having a limb restraint on the 03/21/2026 quarterly minimum data set (MDS), when the resident did not have a limb restraint. Resident #2's diagnosis list indicated diagnoses, which included, but not limited to, bilateral osteoarthritis of knee, muscle weakness, morbid obesity, and abnormalities of gait and mobility. The most recent quarterly minimum data set (MDS) with an assessment reference date (ARD) of 03/21/2026 assigned the resident a brief interview for mental status (BIMS) summary score of 15 out of 15 for cognitive abilities, indicating the resident was cognitively intact. A review of Section P (Restraints and Alarms) was coded to indicate the resident had a limb restraint used less than daily.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-05-20 · tag F0645 — isolated
    PASARR screening for Mental disorders or Intellectual Disabilities
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on staff interview and clinical record review, the facility staff failed to complete a Level I Preadmission Screening and Resident Review (PASRR) for 1 of 33 residents, Resident #55. The findings include: The facility staff failed to fully complete a Level I PASRR, section 5 was left blank. A PASRR is a federally required screening process that screens individuals for mental illness and intellectual/developmental disabilities before they are admitted to a Medicaid-certified nursing facility. Resident #55's diagnoses included, dysphagia, diabetes, depression, and vascular dementia. Section C (cognitive patterns) of Resident #55's quarterly Minimum Data Set (MDS) assessment with an Assessment Reference Date (ARD) of 02/16/2026 included a Brief Interview for Mental Status (BIMS) score of 3, indicating severe impairment in cognitive skills for daily decision making. The resident's admission date was 01/24/2022. Review of the clinical record revealed a Level I PASSR dated 01/24/2022. Section 5, titled RECOMMENDATION (Either a or b must be checked.) had not been completed. On…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-05-20 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interviews, resident interviews, clinical record reviews, and facility document reviews, the facility staff failed to develop and implement a comprehensive person-centered care plan for four residents, Resident #28 (R28), Resident #36 (R36), Resident #8 (R8), and Resident #9 (R9) out of a survey sample of 42 residents. The findings included:1.The facility staff failed to develop a care plan to address the use for R28's CPAP (continuous positive airway pressure) machine and develop interventions related to R28's hoarding behaviors within the resident's room. On 5/17/26 at 10:30 am, an observation of R28's room was conducted. Observation of his room was like hoarding behaviors. He had personal items packed in bags and boxes that was stacked at the end of his bed and on both sides of his bed. He had metal racks that were placed at the side of his bed that was full of his personal belongings. His overbed table was in front of him while in the bed and he had personal items on the overbed…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-05-20 · tag F0657 — failed to keep the care plan current — isolated
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on staff interview, clinical record review, and facility document review, the facility staff failed to review and revise the comprehensive person-centered care plan for 1 of 33 current sampled residents, Resident #4. The findings included; For Resident #4 (R4), the facility staff failed to revise the comprehensive person-centered care plan (CPCCP) following the discontinuation of a foley catheter.An admission Record indicated the facility admitted R4 on 10/02/25. According to the admission Record, the resident had a medical history that included heart failure unspecified and retention of urine unspecified. The quarterly Minimum Data Set (MDS) with an Assessment Reference Date (ARD) of 4/9/2026, revealed R4 had a Brief Interview for Mental Status (BIMS) score of 14 out of 15, which indicated the resident had intact cognition.R4's medical provider orders included an order dated 1/06/2026, to remove foley catheter: void trial, bladder scan every 8 hours and as clinically indicated.On 5/19/2026, a review of R4's comprehensive care plan revealed a focus area dated 12/17/2025 that…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-05-20 · tag F0677 — failed to help fully-dependent residents with daily care — isolated
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, resident interview, staff interview, clinical record review, and facility document review, the facility staff failed to provide activities of daily living care for 3 of 42 residents, Residents #55, #149 and #36. The findings include:1. For Resident #55, the facility staff failed to provide nail care. Resident #55 was observed to have fingernails that were excessively long and jagged. Resident #55's diagnoses included hemiplegia and hemiparesis following cerebral infarction, dysphagia, and diabetes. Section C (cognitive patterns) of Resident #55's quarterly Minimum Data Set (MDS) assessment with an Assessment Reference Date (ARD) of 02/16/2026 included a Brief Interview for Mental Status (BIMS) score of 3, indicating Resident #55 was severely impaired in cognitive skills for daily decision making. Section GG (functional status) was coded to indicate the resident was dependent on staff for personal hygiene. Section I (active diagnoses) documented a contracture of the left hand. Resident #55's…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-05-20 · tag F0679 — failed to provide activities — isolated
    Provide activities to meet all resident's needs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview, clinical record review, facility document review, and facility policy review, the facility staff failed to provide an ongoing, person-centered activity program to support resident choice, interests, and physical, mental, and psychosocial well-being for one (1) of 33 current sampled residents, Resident #25. Findings included:A facility policy entitled, Activity Programs with a revision date of June 2018 read in part, Activity programs are designed to meet the interests of and support the physical, mental, and psychosocial well-being of each resident. Under the heading Policy Interpretation and Implementation item #1 read in part, The activities program is provided to support the well-being of residents. Item #2 read, Activities offered are based on the comprehensive resident-centered assessment and the preferences of each resident. Item #3 read in part, The activities program is ongoing and includes.individual activities and assisted individual activities. Item #5 read, Our activity…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-05-20 · tag F0688 — failed to keep residents mobile / prevent decline — isolated
    Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, staff interview, clinical record review, and facility document review, the facility staff failed to provide appropriate services and/or treatment to prevent further decrease in range of motion for 1 of 42 residents, Resident #55. The findings include:Resident #55 was observed without the provider-ordered hand splint (palm guard) in place on the right hand. Resident #55's diagnoses included, dysphagia, diabetes, depression, and vascular dementia. Section C (cognitive patterns) of Resident #55's quarterly Minimum Data Set (MDS) assessment with an Assessment Reference Date (ARD) of 02/16/2026 included a Brief Interview for Mental Status (BIMS) score of 3, indicating severe impairment in cognitive skills for daily decision making. Section GG (functional abilities) was coded to indicate the resident had bilateral limitation in range of motion in the upper extremities. The Resident's comprehensive care plan identified the problem area activities of daily living (ADL) performance deficit. Interventions included applying bilateral palm guards during AM ADL's and doff…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-05-20 · tag F0698 — failed to provide proper dialysis care — isolated
    Provide safe, appropriate dialysis care/services for a resident who requires such services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, staff interview and clinical record review, the facility staff failed to follow physicians' orders for one of 42 residents in a survey sample, Resident #8. The Findings Include: Resident #8 (R8) did not have pressure dressing supplies in place as ordered for dialysis access port. Diagnoses for R8 included diabetes, congestive heart failure, chronic pain, and end stage renal disease on dialysis. The most current MDS (minimum data set) was a quarterly assessment with an ARD (assessment reference date) of 4/16/26. R8 was assessed with a cognitive score of 15 indicating cognitively intact. Review of R8's physician orders documented Keep pressure dressing supplies at bedside. The order was dated 5/19/26. On 5/20/2026 at 10:32 a.m. R8's room was observed along with license practical nurse (LPN #7) LPN #7 searched throughout R8's room (closet, drawers, under bed, window ledge, and behind furniture) and was unable to find a pressure dressing kit/supplies and verbalized that the supplies would be put in place. On 5/20/2026 at 11:25 a.m. the director of nursing (DON) was…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-05-20 · tag F0808 — failed to follow doctor-ordered diets — isolated
    Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, clinical record review, staff interviews, and facility document reviews the facility staff failed to follow a physician's order for a therapeutic diet for one resident, Resident 36, (R36) out of a survey sample of 42 residents. The findings included:The facility staff failed to serve R36's therapeutic diet ordered by the physician. On 5/19/26 at 1:36 pm, an observation was made of R36's lunchtime meal. R36's meal was served mechanical soft, but he had salt packet on his lunchtime meal tray. R36's meal ticket read, [Facility name and Resident's name redacted] - Mechanical Soft Tuesday (W4-D24) Lunch 5/19/2026 Ground Cheeseburger for Bun* - 1 Hamburger Bun - 1 Ea [each] Mayonnaise (oz) - 2 Oz Baked Beans - 1/2 Cup CHOP Broccoli Salad - 1/2 Cup Scalloped Apples. R36's meal ticket was not accurate, 2-gram sodium not observed on the meal ticket. 5/19/26, a clinical record review was conducted. During the review, the physician's orders were reviewed and R36 had an order written on 3/11/26, which read in part, . CCD [consistent carbohydrate] 2g [grams] Na [sodium]…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-05-20 · tag F0880 — failed to prevent and control infections — isolated
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interview, clinical record review, and facility document review, the facility staff failed to maintain a infection prevention and control program designed to provide a safe, sanitary and comfortable environment and to help prevent the development and transmission of diseases and infections for 2 of 3 nursing units ([NAME] and [NAME]) and 1 of 33 current sampled residents (Resident #36). The findings included: 1. On [NAME] nursing unit, a stocked clean linen cart was being stored in a resident's soiled bathroom. An observation on 5/20/26 at 9:50 AM revealed a covered linen cart stocked with clean linen stored inside Resident #170's bathroom beside an unflushed toilet containing feces. The bathroom had a strong odor of fecal matter. Certified Nursing Assistant (CNA) #10 was immediately notified of the observation and stated the linen cart should not be in the resident's bathroom and the staff needed the cart. CNA #10 removed the cart from the resident's bathroom and placed it in the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-05-20 · tag F0883 — failed to offer flu and pneumonia vaccines — isolated
    Develop and implement policies and procedures for flu and pneumonia vaccinations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview, policy review, and clinical record review, the facility staff failed to ensure each resident is offered a pneumococcal immunization, unless the immunization is medically contraindicated or the resident has already been immunized for one of five residents sampled for immunizations, resident #134.The findings included: A facility policy entitled, Pneumococcal Vaccine with a revision date of August 2025 read in part, 1. Prior to or upon admission, residents are assessed for eligibility to receive the pneumococcal vaccine series, and when indicated, are offered the vaccine series within thirty (30) days of admission to the facility unless medically contraindicated or the resident has completed the current recommended vaccine series. An admission Record for resident #134 indicated the facility admitted the resident on 10/30/25. According to the admission Record resident #134 had a medical history that included the diagnoses of stroke, end stage renal disease, chronic obstructive pulmonary…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-05-20 · tag F0887 — isolated
    Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on staff interview, clinical record review and policy review, the facility staff failed to implement policies and procedures to ensure each resident or resident representative receives education regarding the risks, benefits and potential side effects associated with the COVID-19 vaccine for two of five residents in the immunization review sample, resident #134 and #163.The findings included:1. For resident #134, the facility staff failed to provide education of the risks, benefits and potential side effects of the COVID-19 vaccine. A facility policy entitled, Coronavirus Disease (COVID-19)- Vaccination of Residents with a revision date of August 2025 was reviewed and read in part, 8. Before the COVID-19 vaccine is offered, the resident is provided with education regarding the benefits, risks, and potential side effects associated with the vaccine. 9. The resident (or representative) is provided with the most current vaccine information statement (VIS) prior to vaccine administration. Current VIS for all recommended vaccines are available at:…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-05-30 · tag F0791 — failed to provide routine dental services — pattern
    Provide or obtain dental services for each resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on the resident's interview, observations, family interview, staff interviews, and clinical record review, the facility's staff failed to obtain emergency dental services for one resident (Resident 7), in the survey sample. The findings included: Resident #7 was not provided dental services who presented with a broken and severely painful left upper tooth for which the facility's staff could not provided documentation of extenuating circumstances that resulted in the delay of treatment by a dentist. Resident #7 was originally admitted to the facility 1/11/23 and readmitted [DATE] after an acute care hospital stay. The current diagnoses included diabetes, high blood pressure and heart failure. The quarterly Minimum Data Set (MDS) assessment with an assessment reference date (ARD) of 3/4/24 coded the resident as completing the Brief Interview for Mental Status (BIMS) and scoring 11 out of a possible 15. This indicated Resident #7's cognitive abilities for daily decision making were moderately impaired. In…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-05-30 · tag F0584 — failed to keep a safe, clean, comfortable home — isolated
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, resident interviews and staff interviews the facility staff failed to maintain a clean, comfortable, homelike environment for 2 of 7 residents (Resident #1 and Resident #2), in the survey sample. The findings included: 1. Resident #1 was originally admitted to the facility 5/25/24 after an acute care hospital stay. The admission diagnoses included; cardiogenic shock, chronic congestive heart failure, pulmonary hypertension, muscle weakness, and chronic obstructive pulmonary disease. The admission Minimum Data Set (MDS) assessment with an assessment reference date (ARD) of 5/30/24 coded the resident as completing the Brief Interview for Mental Status (BIMS) and scoring 13 out of a possible 15. This indicated Resident #1's cognitive abilities for daily decision making were intact. On 5/29/24 during an observation tour for room [ROOM NUMBER], it was observed that the air conditioning unit was not functioning. On 5/29/24 at 3:05 PM an interview was conducted with Resident #1. Resident #1 stated…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-05-30 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolated
    Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on resident interview, staff interview, and clinical record review the facility staff failed to provide toileting hygiene/toileting assistance for 2 of 7 residents (Resident #6 and 5), in the survey sample. The findings included: 1. The facility's staff failed to provide toileting hygiene to Resident #6 when requested on 5/29/24 before and during the supper meal. Resident #6 was originally admitted to the facility 4/1/2017 and readmitted [DATE] after an acute care hospital stay. The current diagnoses included dementia, high blood pressure and diabetes. The quarterly Minimum Data Set (MDS) assessment with an assessment reference date (ARD) of 3/5/24 coded the resident as completing the Brief Interview for Mental Status (BIMS) and scoring 11 out of a possible 15. This indicated Resident #6's cognitive abilities for daily decision making were moderately impaired. In section GG (Functional Abilities and Goals) the resident was coded as dependent for toileting hygiene. On 5/29/24 at 5:23 PM Resident #6 stated…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-05-30 · tag F0840 — isolated
    Employ or obtain outside professional resources to provide services in the nursing home when the facility does not employ a qualified professional to furnish a required service.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on resident interview and staff interviews the facility staff failed to have an agreement with a dentist to provide emergency dental services for 1 of 7 residents (Resident #7), in the survey sample. The findings included: On 5/29/24 at 4:20 PM Resident #7 stated she had a broken tooth, and the pain was so severe it was causing pain in her eyes. Resident #7 stated the tooth broke off on Thursday 5/23/24 or Friday 5/24/24 and she reported it to a nurse on Saturday 5/25/24. The resident stated she was told that a dental appointment had been scheduled but she was not provided details. On 5/30/24 at 11:21 AM and interview was conducted with SW #1. SW #1 stated the resident required stretcher transport and an escort to the dentist office and there was no local dentist to accommodate any residents who required stretcher transport. SW #1 also stated the Medical Assistant (MA) attempted to make an appointment for Resident #7 on 5/29/24 at a dental school's clinic in another city but the MA was informed that a call would need to be made to the dental school's clinic on 6/1/24, which…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2021-10-28 · tag F0925 — failed to control pests — widespread
    Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review, staff interview, resident interview, interview with the facility's Pest Control Company staff, and facility policy review, the facility failed to maintain an effective pest control program to ensure the facility was free of pests. This affected three of three units, common areas, and the dining rooms in the facility, and had the potential to affect all 126 residents residing in the facility. Findings include: Observation in the dining room on 10/26/21 at 8:58 AM revealed four small white boxes on the floor in each corner of the room. The boxes were observed to have more than 10 dead bugs in each one of them. Some of the bugs were one and a half inches in length and were noted to be sticking out the end of the boxes. These four boxes were in the same room where the door was observed to be propped open with a rock. Interview with the Pest Control Company staff on 10/26/21 at 2:50 PM while he was in the building revealed he sprays for bugs in the building every two weeks. He…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Environmental Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2021-10-28 · tag F0584 — failed to keep a safe, clean, comfortable home — pattern
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, review of maintenance records, and review of facility policy, the facility failed to ensure maintenance services to maintain clean and orderly environment for residents' rooms on three of three units in the facility. Findings include: The following observations were made during an environmental tour with the Maintenance Director (MD) on 10/29/21 that began at 10:11 AM and concluded at 11:00 AM: 1. In Room (RM) 109 the bathroom door was observed to have a large amount of white substance along the bottom on the inside of the door. The MD identified the substance as being material used to fill holes and was unaware aware of why there was no further repair such as painting the door. 2. In RM [ROOM NUMBER] the heating/air conditioning unit was attached only on the top corner and was hanging crooked off the wall. The base cove molding was observed to be coming away from wall and there was crumbling plaster underneath the heating/air conditioning unit. 3. In RM [ROOM NUMBER] the wall…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2021-10-28 · tag F0758 — failed to limit and justify psychotropic drugs — pattern
    Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, record review and facility policy review, the facility failed to ensure the resident, his or her family, and/or the resident representative was provided information related to the benefits and risks to the residents for psychotropic medications (any drug that affects brain activities associated with mental processes and behavior) for five of five residents reviewed for unnecessary medications (Resident (R) 17, 31, 55, 86, and 97). Findings include: 1. Review of R17's Face Sheet located in the Electronic Medical Record (EMR) under the Resident Info tab, revealed an admission date of 04/02/21 and included diagnoses of dementia with behavioral disturbance and anxiety disorder. Review of R17's Minimum Data Set (MDS) located in the EMR under the MDS tab with an Assessment Reference Date (ARD) of 10/25/21 revealed a diagnosis of dementia and Brief Interview for Mental Status (BIMS) score of 05/15, indicating the resident was severely cognitively impaired. Review of R17's October 2021 Physician…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2021-10-28 · tag F0550 — failed to protect resident dignity and rights — isolated
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review, interview, and facility policy review, the facility failed to ensure residents were treated with respect and dignity for three of 28 residents reviewed for respect and dignity (Resident (R) 36, R77, and R119). Findings include: 1. During dining observation on 10/26/21 at 12:27 PM, R77 was sitting at the table in the dining room and Certified Nursing Assistant (CNA) 2 walked over to the resident and fed her two spoonfuls of food, while standing at the table next to R77. During an interview on 10/26/21 at 12:34 PM, CNA2 confirmed she assisted R77 with eating while standing beside the resident. 2. Observations on 10/26/21 at 9:34 AM, 10/27/21 at 8:31 AM, and 10/27/21 at 2:14 PM revealed R119 lying in bed supine (on his back) with his urinary catheter bag hanging from the left side of his bed uncovered and exposed to the view of his roommate and others that may enter his room. During an observation on 10/27/21 at 8:31 AM, Nursing Assistant (NA)2 was standing to the right of R119,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2021-10-28 · tag F0677 — failed to help fully-dependent residents with daily care — isolated
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interview, record review, and policy review, the facility failed to provide documented evidence assistance with activities of daily living (ADLs) was given to three of four residents reviewed for ADLs (Residents (R)20, R32, and R95) out of a total sample of 28 residents. Specifically, there was no documented evidence residents received showers/tub baths in accordance with the bath schedule and their needs. All three residents resided on the [NAME] unit. Findings include: Review of the paper Tub or Shower Bath policy dated 03/01/15 revealed Residents should receive a tub or shower bath at least twice weekly. The purpose was To provide cleanliness and comfort to the resident. To assist the resident in bathing. To prevent body odors. To stimulate circulation and provide a mild form of exercise. To observe the resident's skin condition. To alleviate skin conditions. 1. Review of the Face Sheet undated, in the electronic medical record (EMR) under the admission tab, revealed R20 was admitted to…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2021-10-28 · tag F0688 — failed to keep residents mobile / prevent decline — isolated
    Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, record review, and review of facility policy, the facility failed to provide services to ensure two (Residents (R)63 and R4) of four residents reviewed for limited of Motion (ROM) and mobility, maintained or improved function unless reduced ROM/mobility was unavoidable based on the resident's clinical condition. Findings include: 1. Review of the Face Sheet in the Electronic Health Record (EMR) for R4 revealed an admission date of 07/02/19 with a current diagnosis of arthritis. Review of the Minimum Data Set (MDS) with an Assessment Reference Date (ARD) of 07/19/21 revealed a Brief Interview of Mental Status (BIMS) score of 14 indicating intact cognition. The MDS indicated R4 had functional limitation in ROM to her upper extremities to include her shoulder, elbow, wrist, and hand with impairment of both sides. Review of the Comprehensive Care Plan, located in the EMR under the Care Plan tab revealed R4 had the potential for health and safety concerns related to activities of daily living…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2021-10-28 · tag F0692 — failed to prevent malnutrition and dehydration — isolated
    Provide enough food/fluids to maintain a resident's health.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review, interview, and review of facility policy, the facility failed to ensure one (Resident (R) 83) of four residents reviewed for nutrition maintained to the extent possible, acceptable parameters of nutritional status and did not experience a significant weight loss. Findings include: Review R83's Face Sheet located in the Electronic Medical Record (EMR) revealed he was admitted to the facility on [DATE] with a diagnosis of glaucoma, blindness of the right eye, low vision in left eye and Vitamin D deficiency. Review of the admission Minimum Data Set (MDS) in the EMR under the MDS tab with an assessment reference date (ARD) of 03/09/21 revealed R83 was able to understand and to be understood and his vision was noted to be highly impaired. R83's Brief Interview for Mental Status (BIMS) score was 15 indicating intact cognition. The MDS indicated R83 required supervision, oversite and cueing for meals by staff. Review of the current Nutrition Person Centered Comprehensive Care Plan…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2021-10-28 · tag F0697 — failed to manage pain — isolated
    Provide safe, appropriate pain management for a resident who requires such services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, record review, and review of the facility's policy, the facility failed to ensure a resident received timely pain medication for one of 28 sampled residents (Resident (R) 62). Findings include: Review of the facility's policy titled, Pain Management, revised 06/15/12, revealed pain should be assessed and documented at regular intervals to ensure residents receive optimal pain management. Assessments should include the onset, location, frequency, quality, and intensity of pain with the resident self-report as primary indicator of pain. Pain assessments should be ongoing, and if interventions are not effective, the treatment plan and plan of care should be revised accordingly. Pain should be coded at the most severe level when the assessment does not determine the exact frequency or intensity of pain. Review of R62's Face Sheet found in R62's Electronic Medical Record (EMR) under the Admission tab revealed the resident was admitted to the facility on [DATE] and had diagnoses of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2021-10-28 · tag F0700 — isolated
    Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, record review, and policy review, the facility failed to attempt use of alternatives prior to installing bed rails, failed to obtain informed consent, and failed to ensure bed rails were maintained to ensure safety for one of one sampled resident (Resident (R)20) reviewed for bed rails out of a total sample of 28 residents. Findings include: Review of the Face Sheet undated, in the electronic medical record (EMR) under the admission tab, revealed R20 was admitted to the facility on [DATE]. Diagnoses included intellectual disability, epilepsy, aphasia (loss of ability to understand or express speech), and seizure disorder. R20 received all nutrition via a gastrostomy feeding tube. Review of the Annual Minimum Data Set (MDS), dated [DATE], in the EMR under the MDS tab, revealed the resident had no speech during the assessment period, she was rarely understood, and rarely understood others, and was highly impaired in vision. A Brief Interview for Mental Status test was not…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2021-10-28 · tag F0744 — failed to care for residents with dementia — isolated
    Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, interview and review of facility policy, the facility failed to develop person-centered comprehensive care plans to meet resident preferences and goals, and address the resident's medical, physical, mental, and psychosocial needs for dementia for two (Residents (R)31 and R55) of two residents reviewed with a diagnosis of dementia. Findings include: 1.Review of R31's Face Sheet located in the Electronic Medical Record (EMR) located under the Resident Info tab revealed R31 was admitted to the facility on [DATE] with a diagnosis of dementia. Review of R31's Minimum Data Set' (MDS) located in the EMR under the MDS tab with an assessment reference date of 08/16/21 revealed a diagnosis of dementia. Review of the Comprehensive Care Plan in the EMR located under Care Plan tab revealed there was no evidence of a person-centered comprehensive care plan to address the residents' preferences and goals, and address the resident's medical, physical, mental, and psychosocial needs for dementia.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2021-10-28 · tag F0761 — failed to label and store drugs safely — isolated
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and review of facility policy, the facility failed to ensure metal boxes containing Schedule IV (controlled substances) medication located in the refrigerators in one of three medication rooms were secured in permanently affixed compartments. Findings include: The facility was identified to have three medications rooms. One medication room on each unit to include 100 Unit, 300 Unit and 400 Unit. Observation of the 100 Unit medication room on 10/29/21 at 8:25 AM with Licensed Practical Nurse (LPN)5 revealed the medication room door was locked and the refrigerator within the medication room was locked. There was an unlocked metal box in the refrigerator containing two unopened vials of Ativan 2 milligram (mg), an anti-anxiety Schedule IV medication. The box was able to be removed from the refrigerator as it was not permanently affixed. There was a chain attached to the inside of the refrigerator, but the chain was not attached to the metal box containing the Scheduled IV medications. LPN5 indicated the chain had been broken for a long time and she was…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2018-12-06 · tag F0622 — pattern
    Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, staff interviews and facility document review, the facility staff failed to convey the summary and goals of the comprehensive plan of care upon transfer/discharge for 2 of 46 Residents in the survey sample, Resident #74 and #73. 1. The facility staff failed to include in the transfer summary the resident's comprehensive care plan goals at the time of discharge/emergency department, or as soon as possible to the actual time of transfer for Resident #74 on 12/31/17, 1/10/18, 1/29/18, 2/11/18, 2/26/18, 9/5/18 and 11/11/18. 2. The facility staff failed to ensure Resident #73's comprehensive care plan goals were included in the hospital transfer documentation when the resident was transferred to the hospital on 8/20/18 and 10/8/18. The findings include: 1. Resident #74 was originally to the nursing facility on 1/28/15 with a diagnoses that included Type 2 diabetes mellitus, high blood pressure, end stage renal disease (ESRD) on dialysis. The most recent Minimum Data Set (MDS)…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2018-12-06 · tag F0623 — pattern
    Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, staff interviews, and facility document review the facility staff failed to notify the office of the State Long-Term Care Ombudsman in writing of applicable discharges for 2 of 46 residents in the survey sample (Resident #74 and #73). 1. The facility staff failed to notify the Office of the State Long-Term Care Ombudsman of Resident #74's discharges to the hospital/emergency room on [DATE], 1/10/18, 1/29/18, 2/11/18, 2/26/18, 9/5/18 and 11/11/18 . 2. The facility staff failed to notify the Office of the State Long-Term Care Ombudsman of Resident #73's transfer to the hospital on 8/20/18 and 10/8/18. The finding include: 1. Resident #74 was originally admitted to the nursing facility on 1/28/15 with diagnoses that included Type 2 diabetes mellitus, high blood pressure, end stage renal disease (ESRD) on dialysis. The most recent Minimum Data Set (MDS) assessment was a quarterly dated 10/25/18 and coded the resident on the Brief Interview for Mental Status (BIMS) with a score of 15…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2018-12-06 · tag F0625 — pattern
    Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, staff interviews, resident interviews and facility documentation, the facility staff failed to issue a written notice of the bed hold policy upon transfer to the local hospital for 2 of 46 residents (R #74 and #73) in the survey sample. 1. The facility staff failed to ensure Resident #74 was issued a written notice of the bed hold policy upon transfer to the local hospital/emergency department (ED) on 12/31/17, 1/10/18, 1/29/18, 2/11/18, 2/26/18, 9/5/18 and 11/11/18 . 2. The facility staff failed to provide Resident #73 or the resident representative with a written notice of the bed hold policy prior to transfer to the hospital on 8/20/18 and 10/8/18. The findings include: 1. Resident #74 was originally to the nursing facility on 1/28/15 with diagnoses that included Type 2 diabetes mellitus, high blood pressure, end stage renal disease (ESRD) on dialysis. The most recent Minimum Data Set (MDS) assessment was a quarterly dated 10/25/18 and coded the resident on the Brief Interview…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2018-12-06 · tag F0760 — failed to prevent significant medication errors — pattern
    Ensure that residents are free from significant medication errors.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, staff interview and facility documentation the facility staff failed to administer a significant medication (*Dimethyl Fumarate) as ordered for 1 out of 46 residents (Resident #387) in the survey sample. The facility staff failed to administer forty doses of the *Multiple Sclerosis (MS) medication Dimethyl Fumarate as ordered by the physician. The findings included: Resident #387 was admitted to the facility on [DATE] and discharged home on [DATE]. Diagnoses for Resident #387 included, but not limited to, Multiple Sclerosis. Resident #387's Minimum Data Set (an assessment protocol) with an Assessment Reference date (ARD) of 05/17/18 coded Resident #387 with a 15 out of a possible score of 15 on the Brief Interview for Mental Status (BIMS) indicating no cognitive impairment. Resident #387's comprehensive care plan effective on 05/21/18 documented Resident #387 with the potential for impaired quality of life related to new environment and change in health status. The goal: the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2018-12-06 · tag F0925 — failed to control pests — pattern
    Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, record review and staff interview, the facility staff failed to maintain an effective pest control program. The findings included: During the kitchen tour on 12/04/2018 at 11:37 A.M., roaches were observed in the kitchen area. Roaches and water bugs were observed in the kitchen area under the three-compartment sink area. The area was observed with water and food particles on the floor. A live roach was observed alongside the walk-in refrigerator next to the dry cooking pan racks. Dead roaches were observed in six overhead light covers. On 12/06/18 at 11:00 A.M., one dead roach was observed in the dry storage area under the food with bread and napkins. Dry corn flakes and cereal were observed on the floor. During a review of the Pest Control Log on 12/04/18 at 2: 33 P.M. the Pest Control Service Inspection Report noted date of service 11/14/18 in at 11:51 AM and time out 11/14/18 at 12:29 PM. The report indicated: applied Alpine Cockroach Gel-Area-Kitchen-target German Roaches. A Pest Control Long dated 11/28/18 Service Inspection Report indicated: date of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Environmental Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2018-12-06 · tag F0641 — isolated
    Ensure each resident receives an accurate assessment.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview and clinical record review the facility staff failed for 1 resident (Resident #65) of 46 residents in the survey sample to ensure an accurate annual resident assessment. The facility staff failed to ensure that the Annual Minimum Data Set (MDS-an assessment tool), was accurately coded to reflect Resident #65 Bladder and Bowel incontinence. The findings included: Resident #65 was admitted to the facility on [DATE]. Diagnoses included, but were not limited to, Diabetes Mellitus, Other sequelae of other Cerebrovascular Disease, and Anxiety Disorder. Resident #65's most recent MDS was an annual assessment with an Assessment Reference Date (ARD) of 10/12/18. The MDS coded Resident #65 with short-term memory problems, long-term memory problems, and with severely impaired cognitive skills for daily decision making. In addition, the Minimum Data Set coded Resident #65 requiring total dependence, on staff, for Activities of Daily Living care. The clinical record for Resident #65 was reviewed on…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2018-12-06 · tag F0677 — failed to help fully-dependent residents with daily care — isolated
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview and clinical record review the facility staff failed to provide personal care to include showers for one resident in the survey sample (Resident #387) who was unable to independently carry out activities of daily living (ADL's). The facility staff failed to ensure Resident #387 was offered and received a scheduled twice-weekly shower to maintain good personal hygiene. The findings included: Resident #387 was admitted to the facility on [DATE]. Diagnosis for Resident #387 included but not limited to *Multiple Sclerosis (MS). Resident #387's Minimum Data Set (an assessment protocol) with an Assessment Reference date (ARD) of 05/17/18 coded Resident #387 with a 15 out of a possible score of 15 on the Brief Interview for Mental Status (BIMS) indicating no cognitive impairment. In addition, the MDS coded Resident #387 requiring total dependence of one with bathing, extensive assistance of two and toilet use, extensive assistance of one with transfer, dressing, eating and personal hygiene.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2018-12-06 · tag F0687 — failed to care for feet properly — isolated
    Provide appropriate foot care.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interview and clinical record review the facility failed for 1 resident (Resident #65) of 46 residents in the survey sample to provide foot care and/or ensure that Podiatry services were provided. For Resident #65, who was a Diabetic, the facility staff failed to ensure toenail care was provided. Podiatry services had not been provided since 7/31/17. The findings included: Resident #65 was admitted to the facility on [DATE]. Diagnoses included, but were not limited to, Diabetes Mellitus, Other sequelae of other Cerebrovascular Disease, Anxiety Disorder. Resident #65's most recent Minimum Data Set (MDS-an assessment tool) with an Assessment Reference Date (ARD) of 10/12/18. The MDS coded Resident #65 with short-term memory problems, long-term memory problems, and with severely impaired cognitive skills for daily decision making. In addition, the Minimum Data Set coded Resident #65 as requiring total dependence, on staff, for Activities of Daily Living (ADL) care. On 12/04/18 at 12:24…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2018-12-06 · tag F0761 — failed to label and store drugs safely — isolated
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, staff interview, and facility documentation review, the facility staff failed to ensure an opened refrigerated medication included the opened date in one of two medication rooms. The facility staff failed to date a multidose vial of influenza vaccine when opened. The findings include: On 12/06/18 the facility's medication storage review of 3 medication carts and 2 medication rooms was conducted. On 12/6/18 at approximately 12:12 PM, the medication refrigerator was inspected with Licensed Practical Nurse (LPN) #4. Stored inside the medication refrigerator was an opened multidose vial of *Influenza Vaccine with a manufacturer's expiration date of 05/20/2019. The date the multidose vial of influenza vaccine was opened was not written on the vial or the medication storage box. On 12/06/18 at approximately 3:20 PM, Licensed Practical Nurse # 3 was interviewed. She stated that if she observed a multidose vial of medication in the refrigerator not labeled with the opened date she would discard the medication. On 12/06/18 at approximately, 3:30 PM. Licensed Practical…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

No federal fines in the current CMS record.

Part of a chain

This home belongs to MARQUIS HEALTH SERVICES — 90 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →

RatingThis homeChain avg
Overall 2 of 53.1-1.1 vs chain
Health inspection 1 of 52.6-1.6 vs chain
Staffing 1 of 52.3-1.3 vs chain
Quality measures 5 of 54.4+0.6 vs chain
The other 89 homes this chain runs (chain average 3.1★, per CMS)
1 of 5Avalon Rehabilitation And Healthcare CenterHamilton, NJ 1 of 5Bay Harbor Post Acute Healthcare CenterSalisbury, MD 1 of 5Blueberry Hill Rehabilitation And Healthcare CtrBeverly, MA 1 of 5Canterbury Rehabilitation And Healthcare CenterRichmond, VA 1 of 5Crest Pointe Rehabilitation And Healthcare CenterPt Pleasant, NJ 1 of 5Highland Park Rehabilitation And Healthcare CenterChelsea, MA 1 of 5Mount Holly Rehabilitation & Healthcare CenterLumberton, NJ 1 of 5Nashua Post Acute CareNashua, NH 1 of 5Riverview Healthcare CommunityCoventry, RI 2 of 5Atlantic View Post AcuteNewport News, VA 2 of 5Bayview Rehabilitation and Healthcare CenterNorth Kingstown, RI 2 of 5Collingswood Rehabilitation And Healthcare CenterRockville, MD 2 of 5Elmhurst Rehabilitation and Healthcare CenterProvidence, RI 2 of 5Graduate Post AcutePhiladelphia, PA 2 of 5Heritage Hills Nursing & Rehabilitation CenterSmithfield, RI 2 of 5Laurel Brook Rehabilitation And Healthcare CenterMount Laurel, NJ 2 of 5Lawrence Rehab & Hcc/The Meadows At LawrenceLawrenceville, NJ 2 of 5Lawrence Rehabilitation HospitalLawrenceville, NJ 2 of 5Lighthouse Rehabilitation And Healthcare CenterRevere, MA 2 of 5Lincolnwood Rehabilitation and Healthcare CenterNorth Providence, RI 2 of 5North End Rehabilitation And Healthcare CenterBoston, MA 2 of 5Orchard Hill Rehabilitation And Healthcare CenterTowson, MD 2 of 5Palm Springs Post AcuteChelmsford, MA 2 of 5Roosevelt Rehabilitation And Healthcare CenterPhiladelphia, PA 2 of 5Southampton Rehabilitation And Healthcare CenterRichmond, VA 2 of 5Springfield Rehabilitation And Healthcare CenterSpringfield, PA 2 of 5West Chester Rehabilitation And Healthcare CenterWest Chester, PA 2 of 5Westgate Hills Rehab & Healthcare CtrBaltimore, MD 2 of 5Willow Brook Rehabilitation And Healthcare CenterWilmington, MA 2 of 5YORK Post AcuteYorktown, VA 3 of 5Alexandria Rehabilitation And Healthcare CenterAlexandria, VA 3 of 5Arbor Ridge Rehabilitation And Healthcare CenterWayne, NJ 3 of 5Aspen Hill Rehabiliation & Healthcare CenterHaverhill, MA 3 of 5Belmont Bay Rehabilitation And Healthcare CenterWoodbridge, VA 3 of 5Berlin Rehabilitation And Healthcare CenterBerlin, NJ 3 of 5Brighton Post Acute CareBrighton, MA 3 of 5Cambridge Rehabilitation And Healthcare CenterMoorestown, NJ 3 of 5Cape Cod Post Acute CareBrewster, MA 3 of 5Capitol Rehabilitation And Healthcare CenterHarrisburg, PA 3 of 5Chelsea Rehabilitation And Healthcare CenterGoochland, VA

Showing 40 of 89; lowest-rated first.

A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.

Who owns this facility

Owner / managerTypeRoleSince
LANGLEY HOLDCO LLCOrganizationDIRECT OWNERSHIP INTERESTsince 09/10/2025
NFR 2020 IRRV TROrganizationINDIRECT OWNERSHIP INTEREST; ADP OF THE SNFsince 09/10/2025
QUINTO NEXGEN LLCOrganizationINDIRECT OWNERSHIP INTEREST; ADP OF THE SNFsince 09/10/2025
RSBRMK HOLDINGS LLCOrganizationINDIRECT OWNERSHIP INTEREST; ADP OF THE SNFsince 09/10/2025
SK NEXGEN TROrganizationINDIRECT OWNERSHIP INTEREST; ADP OF THE SNFsince 09/10/2025
TRYKO NEXGEN HOLDINGS LLCOrganizationINDIRECT OWNERSHIP INTEREST; ADP OF THE SNFsince 09/10/2025
UAK 2020 IRRV TROrganizationINDIRECT OWNERSHIP INTEREST; ADP OF THE SNFsince 09/10/2025
UKR NEXGEN LLCOrganizationINDIRECT OWNERSHIP INTEREST; ADP OF THE SNFsince 09/10/2025
YK NEXGEN TROrganizationINDIRECT OWNERSHIP INTEREST; ADP OF THE SNFsince 09/10/2025
YR NEXGEN TROrganizationINDIRECT OWNERSHIP INTEREST; ADP OF THE SNFsince 09/10/2025
KAHANOW, AVIVAIndividualINDIRECT OWNERSHIP INTERESTsince 09/10/2025
ROKEACH, FRAIDEIndividualINDIRECT OWNERSHIP INTERESTsince 09/10/2025
TRUIST BANKOrganization5% OR GREATER SECURITY INTERESTsince 09/11/2025
BERCZEK, STEPHENIndividualMANAGING CONTROL - GOVERNING BODY; OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 01/09/2026
LAW, JOSEPHIndividualMANAGING CONTROL - GOVERNING BODY; ADP OF THE SNFsince 09/10/2025
VIROJA, YOGESHIndividualMANAGING CONTROL - GOVERNING BODY; ADP OF THE SNFsince 09/10/2025
HEALTHCARE SERVICES GROUP INCOrganizationOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 09/03/2025
MARQUIS LIMITED LLCOrganizationOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 09/03/2025
VIRGINIA HEALTH REHABILITATION AGENCY, LLCOrganizationOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 09/03/2025
HAJIMOMENIAN, AMIRIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 09/10/2025
POSEN, MINDEEIndividualOPERATIONAL/MANAGERIAL CONTROLsince 09/10/2025
FLAGLER, OSHERIndividualINDIVIDUAL IS AN OWNER, PARTNER OR TRUSTEE OF ANY ADP OF THE SNFsince 08/14/2025
LEVOVITZ, TZVIIndividualINDIVIDUAL IS AN OWNER, PARTNER OR TRUSTEE OF ANY ADP OF THE SNFsince 08/14/2025
ROKOWSKY, YITZCHOKIndividualINDIVIDUAL IS AN OWNER, PARTNER OR TRUSTEE OF ANY ADP OF THE SNFsince 08/14/2025

CMS files one row per role, so the 41 rows in the source record cover these 24 parties — each is shown once here with every role it holds. Nothing is omitted. The source lists no ownership percentage for any of them — PECOS records a share only for equity interests, not for board or management roles.

14 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.

Follow the money — this home’s finances

Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.

$13.8M
Net patient revenuemost recent cost report
+6.7%
Operating marginrevenue minus expenses
$2.9M
Related-party expense23% of expenses
Who pays — share of resident-days
Medicaid 58%Medicare 5%Other / private 37%

This home reported $2.9M paid to related parties — landlords or management companies under common ownership — equal to about 23% of its total expenses. Money routed to affiliated companies can leave a home’s own books looking lean while owners still profit; it is the mechanism regulators watch most closely in private-equity and REIT deals.

Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.

Cost & finances

$272per resident / day
operating cost
$8,263per month
≈ monthly operating cost
$291per day
avg. revenue, all payers

Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.

What families pay in VA

Paying with Medicaid

This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Virginia Medicaid page.

Typical monthly cost in Virginia
$10,250/mo
Nursing home (semi-private)
$11,680/mo
Nursing home (private)
$6,945/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-09-01 — CMS provider number 495305. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2026-05-20, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

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