Sitter And Barfoot Veterans Care Center
1601 Broadrock Blvd, Richmond, VA 23224 · Government - State · 200 certified beds · (804) 371-8000 Medicare & Medicaid certified
This home has serious findings on its record. Read them closely before you consider it.
- a middle-of-the-pack inspection score (3/5)
- no federal fines or payment denials on record
- a high payroll-based staffing rating (5/5)
- lower-than-typical staff turnover (24% vs 45% nationally) — better care continuity
- fewer deficiencies at its most recent standard inspection than at the one before — a sign of improvement
- it has an abuse, neglect, or exploitation citation (F0602), cited May 2021
- it has citations for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0605, F0607, F0609) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
- it has a citation for mishandling residents’ money or property (F0567)
- inspectors cited 2 immediate-jeopardy problems — the most serious level
- a high number of inspection citations overall (31) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
- its payroll- and facility-reported staffing and quality-measure scores sit well above its independent inspection score
One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.
A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.
| Health inspectionSurveyor-assigned, ranked within your stateInspector-verified | 3 of 5 |
| StaffingFrom payroll records (PBJ) | 5 of 5 |
| Quality measuresSelf-reported by the facility | 5 of 5 |
Worth a closer look. This home's staffing and quality-measure ratings run 2 stars above its independent health-inspection score. The inspection is done by state surveyors; the quality-measure score leans on data the facility reports about itself, and staffing on its payroll (PBJ) submissions — so a gap this large is worth reading the inspection record for.
Location & what’s nearby
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Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.
Quality measures — how residents actually fare
| Overall quality measures | 5 of 5 |
| Long-stay residentspeople who live here | 5 of 5 |
| Short-stay residentsrehab / post-hospital | 5 of 5 |
Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.
Trend — is this home getting better or worse?
Over 2025-02 to 2026-06, this home’s CMS overall rating improved from 1 to 4 stars. From monthly CMS archive snapshots.
Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.
See all quality measures vs. state & national benchmarks
| Measure | This home | State avg | Typical state | vs typical state |
|---|---|---|---|---|
| Long-stay residents whose need for help with daily activities increased | 14.6% | 14.9% | 15.4% | typical |
| Long-stay residents who lose too much weight | 3.8% | 5.4% | 5.4% | better |
| Long-stay residents with a catheter left in their bladder | 0.3% | 0.4% | 0.9% | better than state‡ — see note marked double-dagger below the table |
| Long-stay residents with a urinary tract infection | 2.1% | 1.6% | 2.0% | typical |
| Long-stay residents with depressive symptoms | 1.5% | 18.7% | 6.5% | better than state‡ — see note marked double-dagger below the table |
| Long-stay residents who were physically restrained | 0.0% | 0.1% | 0.1% | better |
| Long-stay residents with falls causing major injury | 3.3% | 3.6% | 3.3% | typical |
| Long-stay residents whose ability to walk worsened | 14.0% | 15.6% | 16.1% | better |
| Long-stay residents on antianxiety or hypnotic medication | 12.6% | 20.6% | 18.9% | better |
| Long-stay residents given the seasonal flu vaccine | 96.9% | 94.0% | 95.3% | typical |
| Long-stay residents with pressure ulcers | 10.0% | 4.7% | 4.7% | worse |
| Long-stay residents with worsening bladder/bowel control | 24.9% | 21.8% | 21.2% | worse |
| Long-stay residents who got an antipsychotic medication§ — see the note below the table | 17.8% | 14.2% | 17.1% | typical |
| Short-stay residents who newly got an antipsychotic medication | 0.0% | 1.3% | 1.4% | better |
| Short-stay residents given the seasonal flu vaccine | 43.5% | 73.6% | 79.4% | worse |
| Short-stay residents rehospitalized after admission | 11.0% | 22.3% | 22.6% | better |
| Short-stay residents with an outpatient ER visit | 3.3% | 11.5% | 12.0% | better |
| Long-stay hospitalizations per 1,000 resident days | 0.80 | 1.52 | 1.67 | better |
| Long-stay outpatient ER visits per 1,000 resident days | 0.44 | 1.48 | 1.80 | better |
‡ On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.
§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.
CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.
Short-stay rehab — if you are coming here from a hospital
Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.
48.4% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — which CMS reads as no different from the national rate. This is CMS’s risk-adjusted rate over 32 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.
Met the expected recovery: 36.2% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 47 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.
Therapy staffing: this home’s payroll records show 0.16 therapist hours per resident per day in 2026Q1 — more than 13% of the 13,892 homes that report any therapy hours at all.
Weekend therapy: weekend therapy hours are 2% of this home’s weekday level — it runs therapy on weekdays, with essentially none at the weekend. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.
This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.
See every short-stay measure CMS publishes for this home
| Measure | This home | U.S. median | Period covered | CMS’s call |
|---|---|---|---|---|
| Got home and stayed homeRate of successful return to home or community from a SNF | 48.4%CMS range 33.7–62.1 | 51.5% | Oct 2022–Sep 2024 | no different from U.S. |
| Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF | 10.3%CMS range 7.0–15.5 | 10.7% | Oct 2022–Sep 2024 | no different from U.S. |
| Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge | 36.2% | 56.6% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge | 27.7% | 52.8% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge | 38.3% | 50.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified | 93.0% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay | 1.8% | 0.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened | 1.8% | 1.9% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization | 6.0%CMS range 3.2–11.7 | 7.1% | Oct 2023–Sep 2024 | no different from U.S. |
| Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs | 1.13 | 1.02 | Oct 2022–Sep 2024 | CMS makes no comparison for this measure |
From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.
Staffing
How full it usually is: this home is certified for 200 beds and averages 168.4 residents a day — about 84% occupied, or roughly 32 beds typically open. It usually has some room. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.
Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 4.91 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 0.79 is at or above the 0.55-hour RN benchmark and nurse-aide staffing of 3.19 is at or above the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.
Weekend coverage: total nurse staffing is 4.07 hrs/resident/day on weekends vs 5.26 on weekdays — 23% thinner on weekends — a notable drop. RN hours go from 0.90 to 0.53 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)
This home’s total nursing-staff turnover of 24% is below the national median of 45%. 1 administrator has left in the past year.
Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.
Inspection trend
Deficiencies are fewer than at the previous inspection — improving. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.
Inspection deficiencies
State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.
Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.
31 citations, most serious first. The 14 most serious are shown; the remaining 17 are one tap away and print in full.
- Immediate jeopardy · K2021-05-02 · tag F0880 — failed to prevent and control infections — patternProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, record review, and review of policies and procedures, and of medical device and product user information, the facility failed to: A.) ensure the nursing staff cleaned and disinfected multi-use glucometers per the device manufacturer's instructions and per the Environmental Protection Agency (EPA)-registered (approved) disinfectant's instructions for use when performing fingerstick blood glucose (sugar) (FSBS) testing between residents. Specifically, five of five Licensed Practical Nurses, (LPN) 21, LPN22, LPN23, LPN25, and LPN26) on three of four units (Richmond, Bay Side, and Blue Ridge) failed to effectively clean and disinfect five of five glucometers used to perform FSBS testing for five of 30 sampled residents, (Resident (R) 4, R51, R82, R135, and R352), plus five supplemental residents, (R11, R79, R91, R112, and R199). All five nurses failed to clean and disinfect the used glucometers by not allowing the treated surfaces of the devices to remain visibly wet with the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Immediate jeopardy · J2021-05-02 · tag F0578 — failed to honor advance directives / code status — isolatedHonor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY 495393_F578-IJ Based on interview, record review, and review of the facility's policy, the facility failed to ensure a resident's advance directive was executed per the resident's wishes related to code status for one of 47 sampled residents (Resident (R) 24). R24 formulated an advance directive prior to being admitted to the facility; however, the resident's family member signed a Do Not Resuscitate (DNR) form without being educated about the form or it's implications. This failure had the potential to affect all residents of the facility who had, or who wished to formulate an advance directive. On [DATE] at 3:55 PM, the facility's Assistant Administrator was notified and issued an Immediate Jeopardy at F578, the right to formulate an Advance Directive. It was determined the Immediate Jeopardy existed and began on [DATE] when the resident was admitted to the facility and his Advance Directive was not executed. The removal plan for the Immediate Jeopardy was accepted by the Virginia Office of Licensure and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Actual harm · Gcited before2018-09-12 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, resident interview, staff interview, facility documentation review, and clinical record review the facility staff failed, for 1 resident (Resident #56) of the survey sample of 59 residents, to mitigate accident hazards to prevent burns. This resulted in harm. Resident #56 spilled hot coffee prepared by staff causing a second degree burn (harm). The facility failed to monitor hot liquid temperatures or assess the resident for hot liquid safety before and after the burn. The findings included: Resident #56 was admitted to the facility on [DATE]. Diagnoses for Resident #56 included but not limited to, congestive heart failure and high blood pressure. Resident #56's Minimum Data Set (an assessment protocol) with an Assessment Reference Date of 7-3-18 coded Resident #56 with a BIMS (brief interview of mental status) of 15 out of a possible 15, or no cognitive impairment. In addition, the Minimum Data Set coded Resident #56 requiring standby to limited assistance with ADL's (activities of daily…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Actual harm · G2018-09-12 · tag F0804 — failed to serve food at safe, palatable temperature — isolatedEnsure food and drink is palatable, attractive, and at a safe and appetizing temperature.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, resident interview, staff interview, facility documentation review, and clinical record review the facility staff failed, for one Resident, (Resident #56) of the survey sample of 59 residents, to ensure that hot liquids were served at a safe temperature, resulting in a second degree burn (harm). Resident #56 spilled hot coffee prepared by staff causing a second degree burn (harm). The facility failed to monitor hot liquid temperatures. The findings included: Resident #56 was admitted to the facility on [DATE]. Diagnoses for Resident #56 included but not limited to, congestive heart failure and high blood pressure. Resident #56's Minimum Data Set (an assessment protocol) with an Assessment Reference Date of 7-3-18 coded Resident #56 with a BIMS (brief interview of mental status) of 15 out of a possible 15, or no cognitive impairment. In addition, the Minimum Data Set coded Resident #56 requiring standby to limited assistance with ADL's (activities of daily living such as eating and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2025-06-05 · tag F0812 — failed to store, cook, and serve food safely — patternProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and facility document and policy review, the facility failed to ensure expired food items were discarded, food items were labeled with the date opened, and an industrial fan in the kitchen was free of dust. This failure created the potential for foodborne illness for 167 residents who received food from the kitchen of 170 residents who resided in the facility. Findings included: A facility policy titled, Food Items to Discard, updated 06/04/2025, indicated, It is the policy of [facility name] Nutrition Services Department to ensure that all food and foodservice items are properly received, labeled, stored, rotated, and discarded in accordance with federal, state, and local food safety regulations. No food item shall be stored past its expiration date, 'best by' date, or one year from the date of receipt if no manufacturer date is visible. The policy revealed, 5. Monitoring and Oversight: The Culinary Director or designee will: -Conduct weekly inspections of food storage areas. -Perform monthly inventory audits to ensure rotation and expiration…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2025-06-05 · tag F0908 — failed to keep essential equipment working — patternKeep all essential equipment working safely.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and facility document review, the facility failed to ensure 4 of 4 washing machines were maintained in safe and proper working condition. Findings included: On 06/05/25 at 11:11 AM, Assistant Administrator B stated the facility did not have policies for maintenance of washing machines or submission of work orders to the maintenance department. An installation/operation/maintenance manual titled, Washer-Extractors, dated 12/2023, revealed a section titled Operator Daily Maintenance Checks that included instructions for the facility's model of washing machines. The manual specified, If the door lock and interlock are not functioning properly, disconnect power and call a qualified technician. 3. Do not attempt to operate the machine if any of the following conditions are present: a. The door does not remain securely locked during the entire cycle. During an observation of the laundry room on 06/04/2025 at 3:45 PM, Laundry Worker B added linens to washing machine #3. She placed a washcloth between the washing machine door and the associated washing…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-06-05 · tag F0558 — failed to accommodate residents' needs and preferences — isolatedReasonably accommodate the needs and preferences of each resident.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and facility documentation the facility staff failed to ensure the reasonable accommodation of resident needs and preferences for 1 resident (#122) in a survey sample of 54 residents. The findings included: For Resident #122 the facility staff failed to ensure the large clock that is in the residents room was in working order. Resident #122 was admitted to the facility on [DATE] with diagnoses that included, but we're not limited to diabetes type two, major depressive disorder, diverticulitis, primary osteoarthritis, G.I. hemorrhage, atrial fibrillation, adjustment disorder with mixed anxiety and depression, and stage renal disease, hyperparathyroidism, anemia, malignant neoplasm of the prostate, pressure ulcer stage, four, hearing loss, hypertensive, heart, disease, and paraplegia. Resident number 122 most recent MDS coded the resident as having a BM (brief interview of mental status score of 15 out of 15 indicating no cognitive impairment. Resident # 122 required assistance of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-06-05 · tag F0605 — failed to not use drugs as a restraint — isolatedPrevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, clinical record review and facility documentation, the facility staff failed to ensure residents were free from chemical restraints for 2 Residents (#123 and #47) in a survey sample of 54 residents. 1. For Resident #123 the facility staff failed to ensure that the PRN order for the anxiolytic medication, Lorazepam, was not administered for more than 14 days without proper documentation of indication for usage and duration of therapy. Resident #123 was admitted to the facility on [DATE] Gout, Parkinsons disease, unspecified dementia with psychotic disturbance, neurocognitive disorder, major depressive disorder, insomnia visual hallucinations, benign prostatic hyperplasia, and vitreous degeneration. Resident #123's most recent BIMS (Brief Interview of Mental Status) score of 11/15 indicating moderate cognitive impairment. On 6/4/24 a review of the clinical record revealed that Resident #123 had medication orders including: Lorazepam Oral Tablet 0.5 MG Give 1 tablet by mouth every 4…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-06-05 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolatedProvide safe and appropriate respiratory care for a resident when needed.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, clinical record review and facility documentation the facility staff failed to provide respiratory care according to professional standards of practice for 1 resident (#108) in a survey sample of 54 residents. The findings included: For Resident #108 the facilty staff failed to ensure the tubing and mask of the CPAP (Continuous Positive Airway Pressure) mask were properly covered and stored when not in use. Resident #108 was admitted to the facility on [DATE] with diagnoses that included, but we're not limited to aphasia following cerebral infarction, chronic kidney disease stage two, type two diabetes, Barrett's esophagus, nontraumatic, subarachnoid hemorrhage, history of cerebral infarction, and coronary arthrosclerosis due to lipid plaque. Resident #108's most recent MDS (Minimum Data Set) coded the resident as having a BIMS (Brief Interview of Mental Status) score of 11 out of 15 indicating moderate cognitive impairment. Resident #108 required assistance with all aspects of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-09-06 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolatedProvide appropriate pressure ulcer care and prevent new ulcers from developing.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, clinical record review, and facility documentation review, the facility staff failed to ensure 1 of 3 sampled residents (resident #1) received care and services to prevent pressure ulcers from developing. The findings included: For Resident #1 the facility staff failed to implement interventions to prevent further pressure ulcers once the Resident acquired the first pressure ulcer. On 9/6/23 at 12:45 PM, Resident #1 was observed in bed with eyes closed on low bed, Prevalon boots in place, air mattress in place and functional. Resident #1 appeared to be sleeping, he appeared well groomed no offensive odors were noted he was dressed in clothing not a hospital gown. A review of the clinical record revealed that Resident #1 had a Braden score (an assessment tool used to predict the likelihood of developing pressure ulcers) of 14 indicating moderate risk for pressure areas on 6/22/23. On 6/20/23 a non-Pressure abrasion was noted, and reported and is still ongoing has not yet resolved. The document entitled Non-Pressure Skin Condition read: 6/20/23 2 cm x…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2021-05-02 · tag F0567 — failed to protect residents' money held by the home — patternHonor the resident's right to manage his or her financial affairs.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on resident and staff interviews, review of financial records pertaining to resident accounts, and review of the facility Resident Trust Fund Policy the facility failed ensure that one resident (Residents (R)57) of 47 sampled residents had access to his petty cash fund on weekends. This failure had the potential to impact all 112 residents for whom the facility manages personal fund accounts. Findings include: Interview with R57 on 04/27/21 at 2:56 PM revealed, when asked about access to his money in his patient account managed by the facility I can't get it on Sunday. They tell you to come back on Monday. The resident has a BIMS score of 15 (Brief Interview for Mental Status) on his most recent Minimum Data Set assessment dated [DATE]indicating the resident is cognitively intact and could be reliably interviewed. Review of the facility financial records for R57 revealed the resident routinely takes money out of his account, but not on weekends. Review of the facility policy entitled Resident Trust Fund…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2021-05-02 · tag F0607 — failed to have anti-abuse policies — patternDevelop and implement policies and procedures to prevent abuse, neglect, and theft.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on resident and staff interview, and review of facility polices, the facility failed to implement written policies and procedures that thoroughly address misappropriation of resident property. This failure placed all 153 residents in the facility at the time of the survey at an elevated risk for theft/misappropriation of their property. (Refer to F602-L) Findings include: 1.) On 04/27/21 at 10:00 AM an interview with R135 revealed that on 07/09/19 he reported to staff that his wedding ring was missing. R135 stated he remembered falling asleep with it in his possession: however, when he woke up it was gone. The resident became emotional and stated him and his wife had matching wedding rings. R135's Inventory of Personal Effects, dated 09/28/16, revealed his wedding ring was inventoried by the facility. Interview on 04/29/21 at 8:32 AM with the SSD revealed that R135 did report this ring missing. The SSD was asked if the missing ring was reported to the police or the State Agency (SA), she stated it was not…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2021-05-02 · tag F0883 — failed to offer flu and pneumonia vaccines — patternDevelop and implement policies and procedures for flu and pneumonia vaccinations.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview, record review, policy review, and review of guidance from the Centers for Disease Control and Prevention (CDC), the facility failed to offer and administer the pneumococcal and /or influenza vaccination in a manner consistent with CDC recommendations and professional standards. The failure affected four of five residents (Resident (R)30, R82, R141and R352) reviewed for immunizations. This failure had the potential to increase the potential transmission of pneumonia and influenza for residents residing in the facility. Findings include: Review of the facility's undated policy titled Influenza Vaccine Program from the Pathway Health Services, Inc - Infection Control Manual 2019 directed This facility follows the recommendations of the Center for Disease Control and prevention (CDC) (add any and the State Department of Health-.recommendations) for Influenza vaccinations in the facility including each resident is offered an influenza vaccine October l through March 31 annually unless the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2021-05-02 · tag F0550 — failed to protect resident dignity and rights — isolatedHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, record review, and review of the facility's policy, the facility failed to promote and enhance each resident's dignity for one of 47 sampled residents (Resident (R) 94). Observation revealed in R94's room, four signs related to the resident's required personal care displayed on the closet and wall, in plain view. Findings include: Review of the facility's policy titled, Resident Rights, dated November 2007, revealed the policy did not address a procedure to enhance or promote residents' dignity. Review of the undated facility document titled, Residents' Rights in Nursing Homes, revealed .The law requires nursing homes to promote and protect the rights of each resident and places a strong emphasis on individual dignity and self-determination .The resident has the right to a dignified existence .Residents have a right to personal privacy in their accommodations, medical treatment .personal care . Review of R94's undated Transfer/Discharge Report [face sheet], located in the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
Show the remaining 17 citations
- Potential for harm · D2021-05-02 · tag F0602 — failed to protect residents from theft of their belongings — isolatedProtect each resident from the wrongful use of the resident's belongings or money.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on resident and staff interviews, and review of facility policies, the facility failed to identify potential and reported misappropriation of resident property. Specifically, two of 47 sampled residents (R) 135 and R4, reported personal items missing to the facility without resolution. Findings include: 1.) Review of R135's Face Sheet found in the electronic medical record (EMR) admission tab, revealed R135 was admitted on [DATE] with multiple diagnoses of Parkinson's disease, type 2 diabetes with diabetic nephropathy, delusional disorders, and psychotic disorder. Review of admission Minimum Data Set (MDS) assessment with an assessment reference date (ARD) of 05/06/20 revealed a Brief Interview of Mental Status, BIMS) score of 14 out of 15 which indicated cognitively intact. Review of the functional status revealedR135 required extensive/total assistance for Activities of Daily Living (ADLs) and the resident is non-ambulatory. Interview on 04/27/21 at 10:00 AM with R135 revealed on 07/09/19 he reported to…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2021-05-02 · tag F0609 — failed to report abuse allegations — isolatedTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review, resident and staff interviews, and review of facility policies, the facility failed to thoroughly investigate and report to the State Agency (and law enforcement when necessary) alleged and/or potential misappropriation of resident property. This failure potentially placed all 153 residents in the facility at an increased risk for misappropriation of their personal items. (Reference F602-L). Findings include: Review of the facility's policy titled, Lost and Found, dated November 2007, revealed It is the policy of this facility .In the event that items are misplaced or missing, [facility name] will assist in searching for the missing items .1. Resident/family members reports something is missing to unit manager or social worker. The missing item report will be completed. 3. If the item is not found, and [sic] investigation will be completed. Resident/family will be notified of results. 4. The Administrator may direct the social worker to notify other agencies, if appropriate (police, APS [adult protective services] . Interview on 04/27/21 at 10:00 AM with R135…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2021-05-02 · tag F0641 — isolatedEnsure each resident receives an accurate assessment.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review, and resident and staff interviews, the facility failed to ensure that the Minimum Data Set (MDS) assessment accurately reflected the resident's dental status. One (Resident (R) 51) of 32 residents reviewed for MDS assessments had an issue with an inaccurate Oral/Dental assessment. The resident's poor dentition was not known or cared for by facility staff. (see F791). Findings include: Review of the facility's undated Oral Hygiene policy directed the following responsibility to the Licensed Nurse and Certified Nursing Assistant (CNA) provide oral hygiene To cleanse the mouth, teeth and dentures . To prevent infection, irritation, cavities, periodontal disease and odors .To moisten the mucous membrane .To increase comfort .To promote personal hygiene .To enhance the taste of food .Examine condition of teeth and gums, noting any changes Gingival (gums)hypertrophy (enlarged and/or thickened), crevices between teeth and gums, pockets of debris and bleeding with slight pressure are…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2021-05-02 · tag F0677 — failed to help fully-dependent residents with daily care — isolatedProvide care and assistance to perform activities of daily living for any resident who is unable.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review and interviews s, the facility failed to ensure that a resident who is unable to carry out activities of daily living received the necessary services to maintain good oral hygiene. One of two residents (Resident (R) 51) reviewed for activities of daily living had an issue with staff not ensuring that the resident had good oral hygiene. Findings include: Review of the facility's undated Oral Hygiene policy directed the following responsibility to the Licensed Nurse and Certified Nursing Assistant (CNA) provide oral hygiene To cleanse the mouth, teeth and dentures . To prevent infection, irritation, cavities, periodontal disease and odors .To moisten the mucous membrane .To increase comfort .To promote personal hygiene .To enhance the taste of food .Examine condition of teeth and gums, noting any changes' Gingival (gums)hypertrophy (enlarged and/or thickened), crevices between teeth and gums, pockets of debris and bleeding with slight pressure are indicative of gingivitis…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2021-05-02 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, record review, and review the facility's policy, the facility failed to ensure residents remained free from preventable accidents and hazards for one of 47 sampled residents (Resident (R) 48). This failure had the potential to elevate the hazard/accident risk for all 51 residents who resided on the Blue Ridge Unit. Findings include: Review of the facility's Resident Handbook, revised 06/10/19, revealed .Firearms, other weapons, and dangerous items are strictly prohibited. Review of the undated Resident Orientation Guidebook, revealed .No Tobacco: Smoking and the use of tobacco products are not allowed anywhere on facility grounds by the residents. Tobacco products, lighters and matches must be given to family or friends upon admission, or we can assist with disposal . Review of the facility's policy titled, Incident and Accident Reporting/Event Reporting, revised March 2011, revealed the policy did not address ensuring a safe resident environment free from accident and hazards.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2021-05-02 · tag F0791 — failed to provide routine dental services — isolatedProvide or obtain dental services for each resident.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review and staff and resident interviews, the facility failed to assist residents in obtaining routine and 24-hour emergency dental care. One (Resident (R)51) of two residents reviewed for dental services needed dental services for broken and missing teeth, inflamed gums and copious amounts of plaque. R51 had resided in the facility since 06/19/19 without receiving any dental services. This deficient practice has the potential to affect 73 residents residing in the facility who could receive dental services approved by Medicaid. Findings include: Review of the facility's policy titled Consults dated February 2015 directs for: DENTAL SERVICES: 1. Provisions shall be made to assist residents to obtain routine and emergency dental care. 2. The facility has an established arrangement with a qualified dental professional to provide consultation and recommend oral hygiene policies and practices for the care of residents' residing at [the facility]. 3. When an order for dental services is…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2018-09-12 · tag F0812 — failed to store, cook, and serve food safely — widespreadProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, the facility staff failed to serve food in accordance with professional standards for food safety. Dietary staff in the main kitchen and Richmond Unit were observed to use hand sanitizer as a substitution for hand washing during meal service. The findings included: An initial tour of the main kitchen was conducted on 9/11/18 at 10:50 a.m. with the Dietary Manager. During the tour, multiple dispensers of hand sanitizer were observed affixed to the walls of the kitchen. On 9/12/18 at 8:10 a.m., breakfast service was observed on the Richmond Unit. Dietary Aide A was working in the kitchen located on the BC hall. There was a hand sanitizer dispenser affixed to the wall in the kitchen. At 8:20 a.m., Dietary Aide A used the hand sanitizer instead of washing her hands while preparing the breakfast trays. A sink was located outside of the kitchen area. Dietary Aide A was observed to wash her hands at the sink earlier in the observation after using the phone which was also located outside of the kitchen. The sink in the kitchen was unusable as it contained three full…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2018-09-12 · tag F0645 — patternPASARR screening for Mental disorders or Intellectual Disabilities
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on Resident Interview, Staff Interview, Clinical Record Review, facility failed to ensure level 1 screening tools were completed prior to admission for residents 5 residents, 171, 136, 133, 124, 155. 1. Resident #171 did not have a Level I PASARR completed prior to or upon admission to the facility. 2. Resident #136 did not have a Level I PASARR completed prior to or upon admission to the facility. 3. For Resident # 133 the facility failed to ensure Resident #133 had PASARR Level I screening prior to or on admission to facility. 4. Resident #124 did not have a Level I PASARR completed prior to admission to the facility. 5. Resident # 155 did not have a Level I PASARR screening completed prior to admission. The findings included: 1. Resident #171 did not have a Level I PASARR completed prior to or upon admission to the facility Resident #171 was admitted to the facility on [DATE]. His most recent Minimum Data Set (MDS) Assessment was a Quarterly Assessment with an Assessment Reference Date (ARD) of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2018-09-12 · tag F0550 — failed to protect resident dignity and rights — isolatedHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, facility failed to ensure, that one resident (#69) was treated with respect and dignity while providing personal care. The findings include: Resident #69 was originally admitted [DATE], and readmitted [DATE]. His diagnoses include but are not limited to: dementia with behavioral disturbance, adult failure to thrive, chronic pain syndrome, and disc degeneration. His most recent MDS(Minimum Data Set) is a quarterly assessment dated [DATE]. This MDS shows that Resident #69 requires assistance with dressing and bathing. The MDS shows that the resident is moderately cognitively impaired. On 9/12/2018 at 1:30 pm, the surveyor was passing Resident #69's room on the way to visit another resident. The surveyor observed that the resident's door was open, and the resident was receiving assistance with perineal hygiene and dressing. The surveyor was able to see the resident's abdomen and hip, and if the resident rolled to the side the resident's genitalia would have been visible from…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2018-09-12 · tag F0554 — isolatedAllow residents to self-administer drugs if determined clinically appropriate.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interview and clinical record review the facility staff failed for 1 resident (Resident #64) of 59 residents in the survey sample to assess for the safe self administration of medications. For Resident #64, 11 unopened tablets of Gas-ex tablets were found on the bedside table and the resident had not been assessed to self administer medications. The findings included: Resident #64, an [AGE] year old, was admitted to the facility on [DATE]. Diagnoses included atrial fibrillation, hypertension, hyperlipidemia, pulmonary disease, reflux, anemia, and vascular disease. The most recent Minimum Data Set assessment was an annual assessment with an assessment reference date of 7/3/18. The resident was coded with a Brief Interview of Mental Status score of 15 indicating no cognitive impairment and required extensive assistance with activities of daily living. On 9/11/18 at 11:30 a.m. an initial tour of the facility was conducted. Resident #64 was not in the room at this time. A card containing…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2018-09-12 · tag F0558 — failed to accommodate residents' needs and preferences — isolatedReasonably accommodate the needs and preferences of each resident.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, resident interviews, staff interviews, and clinical record review, the facility staff failed to accommodate needs for one resident (Resident # 80) in a sample of 59 residents. The facility staff failed to provide Resident # 80 with a specialized call bell to accommodate Resident's physical limitations. Resident # 80 was admitted to the facility on [DATE]. Diagnoses for Resident # 80 included depression, Parkinson's disease, aphasia, unspecified dementia without behavioral disturbances, and chronic pain syndrome. Resident # 80's most recent Minimum Data Set (MDS) with an Assessment Reference Date (ARD) of 07/10/2018, was coded as an annual assessment. Resident # 80 was coded with a Brief Interview Mental Status (BIMS) score of 13 out of possible 15 indicative of no cognitive impairment. Resident # 80 Functional Status was coded as total dependence for all daily living activities. On 09/11/2018 at approximately 2:30 PM, Resident # 80 was observed in his room, seated in his high-back…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2018-09-12 · tag F0573 — isolatedLet each resident or the resident's legal representative access or purchase copies of all the resident's records.
What the surveyor found here — the official record, unedited, may be distressing
Based on resident interview and staff interview, the facility staff failed to give access to one resident's medical record. (Resident #186) The findings include: During a resident council meeting held on 09/12/2018 at approximately 9:46 am, Resident #186 stated that she asked to see her Medication Administration Record (MAR) because she wanted to see the last time she had taken a mediation but was denied access to it. On 9/12/2018 at approximately 2:25 pm, an interview was conducted with the Administrator. During the interview the administrator was asked about Resident #186 statement concerning viewing her MAR. The administrator stated that she was not aware of the concern but would look into it. On 9/12/2018 at approximately 6:35 pm, the administrator stated that Resident #186 had asked to see her MAR but the nurse was busy passing medication. The administrator stated that the nurse did not go back and let Resident #186 view her MAR. The facility staff was made aware of the concern during a briefing on 9/12/2018.
- Potential for harm · D2018-09-12 · tag F0582 — isolatedGive residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
What the surveyor found here — the official record, unedited, may be distressing
Based on staff interview and facility documentation review, the facility staff failed to issue a Skilled Nursing Facility Advance Beneficiary Notice (form CMS 10055) for one resident (Resident #44). On 09/12/2018 a review of Skilled Nursing Facility Beneficiary Protection Notification was conducted. The review showed Resident #44 did not receive an Skilled Nursing Facility Advance Beneficiary Notice (form CMS 10055). On 09/12/18 at 10:35 AM, an interview was conducted with Employee B. Employee B stated that a form CMS 10055 was not issued but a form CMS 10123-NOMNC was issued to the resident. Employee B stated that she did not know that a form CMS 10055 needed to be issued. The facility staff was made aware of the concern during a briefing on 9/12/2018.
- Potential for harm · D2018-09-12 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolatedProvide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interview, clinical record review and facility documentation review the facility failed to maintain a catheter in a manner to prevent the spread of infection for 1 resident (Resident #107) of 59 residents in the survey sample. Resident #107's catheter bag was observed on the floor on two occasions. The findings included: Resident #107, an [AGE] year old, was admitted to the facility on [DATE]. Diagnoses included benign prostatic hyperplasia, hyperlipidemia, atrial fibrillation, and hernia. The most recent Minimum Data Set assessment was a quarterly assessment with an assessment reference date of 7/24/18. The resident was coded with a Brief Interview of Mental Status score of 11 indicating moderate cognitive impairment and required extensive assistance with activities of daily living. Resident #107 had a physician order dated 4/26/18 for a Foley catheter. On 9/11/18 at 11:35 a.m., Resident #107 was seated in a wheelchair in his room. The catheter bag was hanging from the bottom of the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2018-09-12 · tag F0755 — failed to provide safe pharmacy services — isolatedProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview and clinical record review the facility staff failed for 1 resident (Resident #64) of 59 residents in the survey sample to ensure safekeeping of hard scripts for controlled medications. For Resident #64, the facility staff failed to send a hard copy script dated 7/12/17 for Tramadol (narcotic pain medication) 50 milligrams 1 tab three times per day to the Pharmacy. The findings included: Resident #64, an [AGE] year old, was admitted to the facility on [DATE]. Diagnoses included atrial fibrillation, hypertension, hyperlipidemia, pulmonary disease, reflux, anemia, vascular disease, and pain. The most recent Minimum Data Set assessment was an annual assessment with an assessment reference date of 7/3/18. The resident was coded with a Brief Interview of Mental Status score of 15 indicating no cognitive impairment and required extensive assistance with activities of daily living. Resident #64's paper portion of the clinical record was reviewed. Included in the record was the hard script for…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2018-09-12 · tag F0761 — failed to label and store drugs safely — isolatedEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — the official record, unedited, may be distressing
Based on observation and staff interview, facility document review, facility failed to ensure proper labeling of opened insulin vials. The findings include: On 09/11/18 at 02:32 PM, a medication cart on the Bayside unit was inspected. The inspection showed a open vial of Humalog with no open date. At that time an interview was conducted with LPN A. LPN A stated that the Humalog was for a resident that just arrived. LPN A stated that the Humalog was opened but had no open date. On 09/11/18 at 02:55 PM, a medication cart on the Shenandoah unit was inspected. The inspection showed an open vial of Lantus with no open date. The facility staff was made aware of the concern during a briefing on 9/12/2018.
- No harm found · B2018-09-12 · tag F0577 — patternAllow residents to easily view the nursing home's survey results and communicate with advocate agencies.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, staff interview, and resident interview, the facility failed to post survey signage and survey results in a readily accessible manner for residents that use wheelchairs. The findings include: During a resident council meeting held on 09/12/2018 at approximately 9:46 am, the group was asked if they knew where the survey report from last year was kept. No one in the group knew where the survey report was kept. On 09/12/18 at approximately 10:19 AM, the survey results were observed on counter at the receptionist's desk. The counter of the receptionist's desk was about 4 feet high. However, the survey results were located in between a column and podium leaving about a two foot gap which would be difficult for a resident in a wheelchair to reach. The posting for the survey results was also observed. The posting was at the top of a bulletin board about 5 feet off the ground. However, a resident in a wheelchair would have a difficult time reading the posting. On 09/12/18 at 02:25 PM, an interview was conducted with the Administrator. The administrator stated that she…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.
- Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
- Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
- State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Fines & penalties
No federal fines in the current CMS record.
Who owns this facility
| Owner / manager | Type | Role | Share | Since |
|---|---|---|---|---|
| COMMONWEALTH OF VIRGINIA | Organization | 5% OR GREATER DIRECT OWNERSHIP INTEREST | NO PERCENTAGE PROVIDED | since 09/26/2007 |
| JENNINGS, ROBYN | Individual | MANAGING CONTROL - GOVERNING BODY; OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | — | since 09/25/2015 |
| MUGHAL, AMJAD | Individual | ADP OF THE SNF | — | since 01/20/2026 |
CMS files one row per role, so the 5 rows in the source record cover these 3 parties — each is shown once here with every role it holds. Nothing is omitted.
1 organizational owner listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.
Follow the money — this home’s finances
Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.
This home reported $857K paid to related parties (affiliated landlords or management companies) in its most recent cost report. A reported operating loss is common in this industry and is not by itself a sign of trouble — but paired with large related-party payments it can mean profit is being taken elsewhere in the ownership structure.
Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2024. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.
Cost & finances
Straight from this home’s Medicare cost report (CMS, FY2024). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.
What families pay in VA
This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Virginia Medicaid page.
Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.
Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 495393. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-06-05, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →
Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →
Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.