No sales calls · nothing personal collected unless you ask us to · no facility pays to be here
Text size
Contrast

Three Rivers Health & Rehab Center

2960 Chelsea Road, West Point, VA 23181 · For profit - Limited Liability company · 60 certified beds · (757) 843-4323 Medicare & Medicaid certified

Call the home — (757) 843-4323 Need help choosing, fast? Free, unbiased: Eldercare Locator 1-800-677-1116
Abuse-prevention, restraint, or reporting citation — no harm found (F0607) — cited Jul 2021Behavioral-health or dementia-care citation — no harm found (F0758)2 actual-harm citations$8,492 in federal fines
Insights

The public record raises real questions here. Weigh the concerns below carefully.

In its favor
  • a middle-of-the-pack inspection score (3/5)
  • fewer deficiencies at its most recent standard inspection than at the one before — a sign of improvement
Worth asking about
  • it has a citation for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0607) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
  • it has 2 actual-harm citations
  • a high number of inspection citations overall (36) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
  • the CMS record shows $8,492 in federal fines (most recent 2023-09-13)
  • its facility-reported quality-measure score sits well above its independent inspection score
  • its payroll-based staffing rating is low (1/5)
  • its last standard health inspection was over 2 years ago — the star rating may not reflect current conditions

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

3/5
CMS overall
3 of 5
Health inspectionSurveyor-assigned, ranked within your stateInspector-verified 3 of 5
StaffingFrom payroll records (PBJ) 1 of 5
Quality measuresSelf-reported by the facility 5 of 5

Worth a closer look. This home's quality-measure rating runs 2 stars above its independent health-inspection score. The inspection is done by state surveyors; the quality-measure score leans on data the facility reports about itself — so a gap this large is worth reading the inspection record for.

Location & what’s nearby

Hospital
★★★★ 4/5 CMS · Emergency dept. usually open 24/7 · ER 24/7
Urgent care / clinic
408 16th St · (804) 843-3131 · Call to confirm hours
Pharmacy
345 14th St · (804) 843-2880 · Call to confirm hours
Grocery
Food Lion0.9 mi
100 Winter St · (804) 843-4704 · Call to confirm hours
Park
2960 Mattaponi Ave · Typically dawn to dusk
Place of worship
320 E Magnolia Ave · (804) 843-4280

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measures 5 of 5
Long-stay residentspeople who live here 5 of 5
Short-stay residentsrehab / post-hospital 5 of 5

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Trend — is this home getting better or worse?

Over 2025-02 to 2026-06, this home’s CMS overall rating improved from 3 to 4 stars. From monthly CMS archive snapshots.

Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.

Overall rating4★
Inspection scorelower = better
See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents whose need for help with daily activities increased6.3%14.9%15.4%better
Long-stay residents who lose too much weight1.3%5.4%5.4%better
Long-stay residents with a catheter left in their bladder0.5%0.4%0.9%worse than state — see note marked double-dagger below the table
Long-stay residents with a urinary tract infection0.6%1.6%2.0%better
Long-stay residents with depressive symptoms12.5%18.7%6.5%better than state — see note marked double-dagger below the table
Long-stay residents who were physically restrained0.0%0.1%0.1%better
Long-stay residents with falls causing major injury5.2%3.6%3.3%worse
Long-stay residents whose ability to walk worsened11.7%15.6%16.1%better
Long-stay residents on antianxiety or hypnotic medication28.8%20.6%18.9%worse
Long-stay residents given the seasonal flu vaccine100.0%94.0%95.3%typical
Long-stay residents with pressure ulcers0.8%4.7%4.7%better
Long-stay residents with worsening bladder/bowel control14.9%21.8%21.2%better
Long-stay residents who got an antipsychotic medication — see the note below the table14.6%14.2%17.1%better
Short-stay residents who newly got an antipsychotic medication0.0%1.3%1.4%better
Short-stay residents given the seasonal flu vaccine94.7%73.6%79.4%better
Short-stay residents rehospitalized after admission20.3%22.3%22.6%better
Short-stay residents with an outpatient ER visit15.9%11.5%12.0%worse
Long-stay hospitalizations per 1,000 resident days1.391.521.67better
Long-stay outpatient ER visits per 1,000 resident days0.651.481.80better

On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.

§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

60.4% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — which CMS reads as no different from the national rate. This is CMS’s risk-adjusted rate over 77 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.

60.4%U.S. median 51.5%
Got home and stayed home
11.0%U.S. median 10.7%
Went back to hospital
70.4%U.S. median 56.6%
Met the expected recovery
0.17U.S. median 0.31
Therapy hours / resident / day
0.11hours / resident / day
Physical therapy
<0.01hours / resident / day
Occupational therapy
0.06hours / resident / day
Speech therapy

Met the expected recovery: 70.4% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 54 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.

Therapy staffing: this home’s payroll records show 0.17 therapist hours per resident per day in 2026Q1 — more than 16% of the 13,892 homes that report any therapy hours at all.

Weekend therapy: weekend therapy hours are 8% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

See every short-stay measure CMS publishes for this home
MeasureThis homeU.S. medianPeriod coveredCMS’s call
Got home and stayed homeRate of successful return to home or community from a SNF60.4%CMS range 50.5–68.051.5%Oct 2022–Sep 2024no different from U.S.
Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF11.0%CMS range 7.2–15.310.7%Oct 2022–Sep 2024no different from U.S.
Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge70.4%56.6%Oct 2024–Sep 2025CMS makes no comparison for this measure
Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge57.4%52.8%Oct 2024–Sep 2025CMS makes no comparison for this measure
Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge59.3%50.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified100.0%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting90.9%100.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge92.0%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay0.0%0.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened0.0%1.9%Oct 2024–Sep 2025CMS makes no comparison for this measure
Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization5.7%CMS range 3.1–11.37.1%Oct 2023–Sep 2024no different from U.S.
Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs0.931.02Oct 2022–Sep 2024CMS makes no comparison for this measure

From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.

Staffing

0.47
RN hours/ resident / day
0.87
LPN hours/ resident / day
1.80
Aide hours/ resident / day
3.15
Total nurse hours/ resident / day
0.34
RN hoursweekends
42.0%
Total nursing turnover
42.9%
RN turnover

How full it usually is: this home is certified for 60 beds and averages 57.9 residents a day — about 96% occupied, or roughly 2 beds typically open. It runs essentially full — expect a waiting list. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.15 hrs/resident/day is below the 3.48-hour benchmark and RN staffing of 0.47 is below the 0.55-hour RN benchmark and nurse-aide staffing of 1.80 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 2.83 hrs/resident/day on weekends vs 3.28 on weekdays — 14% thinner on weekends. RN hours go from 0.53 to 0.34 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

This home’s total nursing-staff turnover of 42% is about the same as the national median of 45%. 1 administrator has left in the past year.

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

8
deficiencies at the latest standard inspection (2024-03-01)
15
at the previous standard inspection (2021-07-29)

Deficiencies are fewer than at the previous inspection — improving. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

This trend is not current. The most recent of these two inspections was over 2 years ago; the arrow describes what inspectors found then, not what the home is like now.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

36 citations, most serious first. The 12 most serious are shown; the remaining 24 are one tap away and print in full.

  • Actual harm · Gcited before2023-09-13 · tag F0760 — failed to prevent significant medication errors — isolated
    Ensure that residents are free from significant medication errors.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview, Ombudsman interview, family interview, facility documentation review, clinical record review, and in the course of a complaint investigation, the facility staff failed to ensure one resident (Resident #2) was free from significant medication errors in a survey sample of four (4) residents, resulting in harm. For Resident #2, the facility discontinued all of the resident's cardiac, antihypertensive, and blood thinning medications after 30 days resulting in hospitalization for a stroke. The medications were Diltiazem, Metoprolol, and Apixaban anticoagulation (blood thinner) medication for new onset atrial fibrillation. The findings included: Resident #2 was admitted to the facility on [DATE] from the hospital. Diagnoses included, new onset atrial fibrillation, aortic valve stenosis, aortic valve insufficiency, likely acute heart attack, long term use of anticoagulants, hypertension, high cholesterol, mild protein calorie malnutrition, and dementia. Hospital records from 06/26/2023 through…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Actual harm · G2021-07-29 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolated
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, resident interview, staff interview, clinical record review, and facility documentation review the facility staff failed to prevent, identify, and appropriately treat pressure wounds for 1 Resident (Resident #13) in a sample size of 22 Residents. This resulted in harm to Resident # 13. The findings included: 1. For Resident #13, the facility staff failed to identify, assess, notify provider, and appropriately treat a pressure wound on the left heel resulting in an unstageable pressure wound on the left heel. This is harm. On 07/27/2021 at approximately 10:40 A.M., the active physician's orders for Resident #13 were reviewed. There were no wound treatment orders for the left heel. On 07/28/2021 at 10:37 A.M., an interview with Licensed Practical Nurse D (LPN D) was conducted. When asked about wound treatments for Resident #13, LPN D stated Resident #13 had a wound treatment for the right heel and the foam dressing on the left was preventative. LPN D and this surveyor then entered Resident #13's room for the skin and wound observation. Following the skin…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-03-01 · tag F0727 — failed to provide required RN coverage — pattern
    Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on observation, staff interview, and facility document review, the facility staff failed to provide Registered Nurse coverage 8 consecutive hours per day for 16 days out of 180 days reviewed. The findings include: Facility staff failed to provide any Registered Nurse (RN) coverage in July 2023 on the 1st, 2nd, 15th, 16th, 29th, and 30th; August 2023 on the 12th and 13th; November 2023 on the 24th, 25th, and 26th; and December 2023 on the 9th, 10th, 23rd, 24th, and 25th. On 2/29/24 at approximately 10:00 AM, the facility's clinical staffing records from 7/1/23 through 12/31/23 were requested and received from the Staffing Coordinator. Review of the records revealed there was no RN coverage on the previously stated dates. On 2/29/24 at approximately 1:30 PM, a group interview was conducted with the Facility Administrator and the Regional [NAME] President of Operations who verified the findings and stated, We do the best we can, I know we have had some gaps in our RN coverage, it is getting better. No further information was provided.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-03-01 · tag F0883 — failed to offer flu and pneumonia vaccines — pattern
    Develop and implement policies and procedures for flu and pneumonia vaccinations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview, clinical record review, and facility documentation review, the facility staff failed to provide pneumococcal immunization for 5 residents, Residents #4, #7, #12, #30, and #36, out of 5 residents reviewed for pneumococcal immunization. The findings included: The facility staff failed to provide pneumococcal immunization for Residents #4, #7, #12, #30, and #36. On 2/28/24 at approximately 10:30 AM, clinical record reviews were performed and revealed the following: A. Resident #4, who was admitted to the facility on [DATE], had no documentation with regard to pneumococcal immunization, to include the resident's current pneumococcal vaccination status, offer to provide immunization against pneumococcal infection, or documentation of resident refusal or medical contraindication. B. Resident #7, who was admitted to the facility on [DATE], had no documentation with regard to pneumococcal immunization, to include the resident's current pneumococcal vaccination status, offer to provide…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-03-01 · tag F0580 — failed to tell family and doctor about changes — isolated
    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview, clinical record review, and facility documentation the facility staff failed to notify physician of pharmacy alerts for ordered medications for one Resident (#106) in a survey sample of 23 Residents. The findings included: On 2/26/24 a review of the clinical record revealed that Resident #106 had pharmacy alerts after the following medications were ordered: -Breo Ellipta Inhalation Aerosol-Powder Breath Activated 100-25MCG/ACT (Fluticasone Furoate-Vilanterol) -Pharmacy Alert - Steroid Allergy -Fluticasone Propionate Nasal Suspension 50 MCG/ACT - Pharmacy Alert Steroid Allergy -Rosuvastatin Calcium Oral Tablet 10 M -Pharmacy Alert Statin Allergy On 2/27/24 at approximately 2:00 PM an interview was conducted with the unit manager, who was shown the electronic health record with the orders pulled up for Resident #106 and was asked what the orange triangle with the exclamation point meant. The unit manager stated that is usually a flag from the pharmacy for an allergy. When asked when the flags appear, she stated that the flags appear after you put in new orders.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-03-01 · tag F0657 — failed to keep the care plan current — isolated
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, clinical record review, and facility documentation review, the facility staff failed to review and revise care plans for one Resident (#26), in a survey sample of 23 Residents. The findings included: For Resident #26 the facility staff failed to review and revise the care plan after a significant change when the Resident was discharged from Hospice Care. A review of the clinical record revealed that the Resident had been on Hospice and discharged from Hospice on 11/6/23. Resident #26's care plan read as follows: FOCUS: (Resident # 26 name redacted) is at nutritional risk r/t chronic disease including dementia, dysphagia, hypertension, and protein/calorie malnutrition. R receives a mechanically altered diet (pureed) with double portions which is appropriate. Is on hospice and weight loss is expected. Date Initiated: 08/04/2021 Revision on: 02/13/2024. GOAL: (Resident #26) will be encouraged to eat meals and drink fluids as tolerated. Weight loss and fluid imbalance may be a consequence of the dying process. End of life palliative care situations are…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-03-01 · tag F0658 — failed to meet professional standards of care — isolated
    Ensure services provided by the nursing facility meet professional standards of quality.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and clinical record review the facility staff failed to provide medication administration per professional standards of quality for one Resident (#106) in a survey sample of 23 Residents. The findings included: For Resident #106 the facility staff failed to ensure orders were accurately verified, transcribed, and medications administered according to physician orders. On 2/25/24 at approximately 1:00 PM an interview was conducted with Resident #106 who stated that when she arrived at the facility, she was disappointed to find that she had to wait for some of her medications as they did not have all of them at the facility. When asked if this caused her any stress or unnecessary pain, she stated that it did not. When asked if she felt it harmed her health in any way, she stated that she didn't think it did. On 2/27/23 a review of the MAR (Medication Administration Record) revealed that the following medications were administered inaccurately and/or omitted: Eliquis 5 mg - Dose for…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-03-01 · tag F0677 — failed to help fully-dependent residents with daily care — isolated
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview, clinical record review and facility documentation the facility staff failed to provide necessary services to maintain good nutrition, grooming, and personal and oral hygiene, for one Resident (#26) in a survey sample of 23 Residents. The findings included: For Resident #26, the facility failed to provide adequate care of fingernails and toenails. On 2/24/24 at approximately 2:00 PM Resident #26 was observed in his bed wearing a hospital gown the sheets were not covering his feet. Resident #26's fingernails were approximately 1/4 inch long and appeared to brown substance under the nails. Resident #26's toenails were thickened and long and in need of cutting. On 2/24/24 at 2:00 PM an interview was attempted with Resident #26 who was unable to follow any of the interview questions. A review of the clinical record revealed an MDS (Minimum Data Set) with an ARD (Assessment Reference Date) of 11/13/23 that revealed Resident #26 had a BIMS (Brief Interview of Mental Status) score of 0 indicating severe cognitive impairment. Resident #26 is also unable to transfer self,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-03-01 · tag F0758 — failed to limit and justify psychotropic drugs — isolated
    Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview, clinical record review, and facility documentation review, the facility staff failed to ensure residents were free from unnecessary psychotropic medication for one Resident (#10) in a survey sample of 23 Residents. The findings included: For Resident #10, the facility staff failed to ensure the PRN (as needed) anti-anxiety medication, Lorazepam, was only ordered for 14 days. On 2/28/24 a review of the clinical record revealed that Resident #10 had orders for PRN Ativan, (an anti-anxiety medication), that read as follows: Lorazepam Oral Tablet 0.5 MG - Give 0.5 mg by mouth every 6 hours as needed for agitation This was ordered on 2/6/24 without a stop date. There was no indication in the clinical record of the rationale for continuing the medication. On 2/27/24 an interview was conducted with the DON (Director of Nursing) who stated she was aware of the guidelines from CMS that a PRN (as needed) order for a psychotropic like Ativan could not be ordered for more than 14 days without a stop date and proper documentation for the use of the drug. On 3/1/24 during the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-03-01 · tag F0760 — failed to prevent significant medication errors — isolated
    Ensure that residents are free from significant medication errors.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview, clinical record review and facility documentation, the facility staff failed to ensure residents were free from significant medication errors for one Resident (#106) in a survey sample of 23 Residents. The findings included: For Resident # 106 the facility staff failed to accurately transcribe, and administer medications as ordered by the physician including cardiac medication, and anti-coagulant, inhalers, pain medication, and anti-convulsant medications. A review of the discharge summary from the acute care hospital revealed that Resident #106 was discharged on the evening of 2/16/24 with orders that included but were not limited to: Eliquis 5 mg [an anti-coagulant] tablet take one tablet by mouth two times daily. Keflex 500 mg [an antibiotic] capsule take one capsule by mouth two times daily for one dose. Breo-Elipta 100-25 mg no micrograms/ACT inhaler one puff daily. [for chronic obstructive pulmonary disease) Hydralazine 25 mg tablet take one tablet by mouth three times a day. [blood pressure med] Isosorbide dinitrate 10 mg tablet take one tablet three times…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-09-13 · tag F0552 — isolated
    Ensure that residents are fully informed and understand their health status, care and treatments.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview, Ombudsman interview, family interview, facility documentation review, clinical record review, and in the course of a complaint investigation, the facility staff failed to ensure a demented resident's responsible party and physician were notified of a change in treatment for one resident (Residents #2) in a survey sample of four (4) residents. For Resident #2, the facility discontinued all of the resident's cardiac, antihypertensive, and blood thinning medications after 30 days, and did not notify the physician, nor family of the discontinuance. These following medications were discontinued: Diltiazem, Metoprolol, and Apixaban anticoagulation (blood thinner) medication for new onset atrial fibrillation. The findings included: Resident #2 was admitted to the facility on [DATE] from the hospital. Diagnoses included, new onset atrial fibrillation, aortic valve stenosis, aortic valve insufficiency, likely acute heart attack, long term use of anticoagulants, hypertension, high cholesterol,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-09-13 · tag F0580 — failed to tell family and doctor about changes — isolated
    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on clinical record review, staff interview, and facility documentation review, the facility staff failed to provide timely notification to the Responsible Party of a change in condition for 1 Resident, Resident #5, in a sample size of 6 Residents. The findings included: For Resident #5, facility staff failed to provide timely notification to the Responsible Party of his fall with injury which occurred on 11/10/23. On 11/16/23 at approximately 4:00 PM, Resident #5's clinical record was reviewed. A progress note dated 11/13/2023 at 8:51 AM documented, RP [Responsible Party] was called and updated about fall on 11/10/23. A progress note dated 11/10/23 at 11:17 PM read, Staff heard someone asking for help, nurse found resident laying on the floor next to his bed, resident was in his chair waiting for his scheduled shower, resident stated he was in no pain, resident has two scratches on the left middle side of his back, left wrist has abrasion from his watch, right thumb is bruised and fourth toe on his right foot was bent back with little bleeding, neuro checks have been started…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
Show the remaining 24 citations
  • Potential for harm · D2023-09-13 · tag F0655 — isolated
    Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview, Ombudsman interview, family interview, facility documentation review, clinical record review, and in the course of a complaint investigation, the facility staff failed to develop and implement a baseline care plan for cardiac treatment for two residents (Residents #2 and #1) in a survey sample of four (4) Residents. 1. For Resident #2, the facility did not develop nor implement a cardiac care plan for the primary admitting diagnosis of new onset atrial fibrillation, heart attack, with cardiac doctor oversight, and new cardiac medication therapy. 2. For Resident #1, the facility staff did not provide a baseline care plan for moisture associated skin damage (MASD), care for inguinal dialysis shunt placement site, and sutures in the neck and knee after hospitalization. The findings included: 1. Resident #2 was admitted to the facility on [DATE] from the hospital. Diagnoses included, new onset atrial fibrillation, aortic valve stenosis, aortic valve insufficiency, likely acute heart attack,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-09-13 · tag F0658 — failed to meet professional standards of care — isolated
    Ensure services provided by the nursing facility meet professional standards of quality.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview, Ombudsman interview, family interview, facility documentation review, clinical record review, and in the course of a complaint investigation, the facility staff failed to maintain the professional standards of nursing practice for two residents (Residents #2 and #1) in a survey sample of four (4) Residents. 1. For Resident #2, the facility staff discontinued all the resident's cardiac, antihypertensive, and blood thinning medications after 30 days for new onset atrial fibrillation. They also failed to notify the family and doctor of the discontinuance, did not obtain follow-up appointments with the resident's doctors as ordered by a physician, and did not develop nor implement a nursing care plan for cardiac treatment. 2. For Resident #1, the facility staff did not provide incontinence care timely resulting in moisture associated skin damage (MASD), and further failed to care for, and care plan for inguinal dialysis shunt placement site, MASD, and sutures in the neck and knee after…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-09-13 · tag F0677 — failed to help fully-dependent residents with daily care — isolated
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview, facility document review, clinical record review, and in the course of a complaint investigation, the facility staff failed to ensure incontinence and wound care was provided timely for 1 resident (Resident #1) of four (4) residents in the survey sample. For Resident #1, the facility staff did not provide incontinence care timely resulting in moisture associated skin damage (MASD), and further failed to care for inguinal dialysis shunt placement site, and sutures in the neck and knee after hospitalization. The findings included: Resident #1 was admitted to the facility on [DATE] with diagnoses including, acute kidney failure, effusion left knee, diabetes type 2, acute embolism of left femoral vein, left knee pain, hypertension, hypothyroidism, venous insufficiency, stroke, and breast cancer. Resident #1's most recent Minimum Data Set Assessment (MDS) with an Assessment Reference Date (ARD) of 03/15/2023 was a 5-day admission assessment. The MDS coded Resident #1 as needing extensive to…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2021-07-29 · tag F0607 — failed to have anti-abuse policies — pattern
    Develop and implement policies and procedures to prevent abuse, neglect, and theft.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on staff interview and facility documentation review, the facility staff failed to implement their abuse policy regarding the screening of employees for 4 employees (CNA F, CNA G, LPN C, and RN B) in a sample of 25 employee records reviewed. CNA F, CNA LPN C faild to sign their sworn statements timely, or completely. RN B did not have reference checks. The findings included: On 7/28/21, a review of a sample of 25 of the facility's employee files was conducted by Surveyor E. The reviews revealed the following: 1. CNA F's hire date was confirmed as 8/10/20. CNA F signed a sworn statement on 1/23/2021. Therefore, CNA F had not sworn to not having any convictions or pending charges of barrier crimes from 8/10/20-1/23/21, prior to being permitted to provide direct care to Residents. In addition, on the sworn statement signed 1/23/21, CNA F failed to answer questions 2 and 3. These questions asked if he/she had Ever been convicted of a law violation(s) but excluding offenses committed before your eighteenth birthday that were finally adjudicated in a juvenile court or under a youth…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2021-07-29 · tag F0812 — failed to store, cook, and serve food safely — pattern
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, staff interview, and facility documentation review, the facility staff failed to store and prepare foods in accordance with professional standards in one out of one facility kitchens. Specifically, the facility staff failed to: 1) measure food temperatures for cold and steam table foods for lunch and dinner on 07/23/2021; and all 3 meals on 07/24/2021, 07/25/2021, and 07/26/2021 (11 out of 12 meals). 2) ensure the #4 walk-in refrigerator, #8 freezer, and #8 low-boy freezer were maintained at acceptable temperature ranges on 07/20/2021- 07/26/2021. 3) ensure dishwasher was reaching acceptable temperatures during the wash and rinse cycles in order to properly sanitize dishes on 07/10/2021, 07/13/2021, 07/21/2021, 07/22/2021, and 07/26/2021. The findings included: On 07/27/2021 at 7:55 A.M., Employee C, a cook, was interviewed in the kitchen. Employee C verified she has worked in the kitchen for 25 years. When asked about the temp logs, Employee C presented a log book and stated all the logs are in the one book. Employee C and this surveyor observed the logs for…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2021-07-29 · tag F0550 — failed to protect resident dignity and rights — isolated
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on Resident and Staff interview, clinical record review and facility documentation the facility staff failed to treat Residents with respect and dignity for 1 Resident (#28) in a survey sample of 22 Residents. For Resident # 28 the facility staff undressed the Resident wrapped her in a sheet, put her in the shower chair and wheeled her down the hall to wait in line for a shower causing Resident to state it feels like punishment. The findings included: Resident number 28, an [AGE] year old woman admitted to the facility on [DATE], with diagnoses of but not limited to anemia, hypertension, hypothyroidism, Rheumatoid arthritis and major depressive disorder. Resident #28's most recent MDS (Minimum Data Set) with an ARD (Assessment Reference Date) of 6/7/21, coded the Resident as having a BIMS (Brief Interview of Mental Status) score of 10. Section G coded this resident as (3) extensive assistance with one person physical assist for bed mobility, (4) total dependence for transfers requiring two persons or more…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2021-07-29 · tag F0574 — isolated
    The resident has the right to receive notices in a format and a language he or she understands.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, facility record review the faculty staff failed to provide Residents with a written description of legal rights which includes the names and addresses and phone numbers of State Office of Licensure and Certification, LTC agencies and Ombudsman. The findings included: For the 10 of the 10 Residents attending Resident Council on 7/27/21 at 2:30 PM the facility staff have not verbally told them and have not given them in writing a list of the agencies with which they may file a formal complaint. On 7/27/21 during the Resident Council meeting 10 of the 10 Residents that attended, (including the Resident Council President), stated they did not know how to file a grievance, and they did not know they could file a formal complaint with the Ombudsman, and they did not know they could file a complaint with the State Office of Licensure and Certification. Only 1 Resident out of 10 Residents in attendance knew that the Survey Results were available in the lobby area. On 7/28/21 a review of the new admission packet revealed that there was a document in the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2021-07-29 · tag F0580 — failed to tell family and doctor about changes — isolated
    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview, clinical record review, and in the course of a complaint investigation, the facility staff failed to notify the responsible party of a change of condition for 1 Resident (Resident #13) in a sample size of 22 Residents. The findings included: 1) For Resident #13, the facility staff failed to notify the responsible party regarding: a) a procedure performed on Resident #13 by the podiatrist on 07/30/2020. b) the discovery of a right heel wound on 09/02/2020. Resident #13, a [AGE] year old male, was admitted to the facility on [DATE]. Diagnoses for Resident #13 included but were not limited to diabetes mellitus, dementia, and aphasia. Resident #13's Minimum Data Set (an assessment protocol) with an Assessment Reference Date of 05/10/2021 was coded as an annual assessment. The Brief Interview for Mental Status was not assessed. On 07/28/2021 at approximately 5:30 P.M., in the course of a complaint investigation, documentation concerning an abscess around the time of July 2020 was requested.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2021-07-29 · tag F0582 — isolated
    Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview, facility documentation review and clinical record review, the facility staff failed to complete a SNF ABN (Skilled Nursing Facility Advance Beneficiary Notice) for 1 Resident (Resident #27) in a survey sample of 3 Residents reviewed for Beneficiary Notifications. For Resident #27, the facility staff failed to provide a SNF ABN notice prior to skilled care services ending. As a result of this deficient practice Resident #27 was not afforded the opportunity to continue skilled care services and have Medicare make a determination about coverage of such services, known as a demand bill. The findings included: Resident #27, was admitted to the facility on [DATE], with a readmission date of 5/1/21. Resident #27's diagnoses included but were not limited to: Severe Hyperkalemia, Acute Kidney Injury Stage III, and UTI (urinary tract infection). Resident #27's most recent MDS (minimum data set) (an assessment tool) with an ARD (assessment reference date) of 5/6/21 was coded as an admission…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2021-07-29 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, staff interview, clinical record review, facility documentation review, and in the course of a complaint investigation, the facility staff failed to develop a comprehensive care plan for one Resident (Resident #13) in a sample size of 22 Residents. For Resident #13, the facility staff failed to include: 1) focus, goals, and interventions addressing his pressure wounds 2) focus, goals, and interventions addressing his limited range of motion. The findings included: Resident #13, a [AGE] year old male, was admitted to the facility on [DATE]. Diagnoses for Resident #13 included but are not limited to diabetes mellitus, dementia, aphasia, reduced mobility, and generalized muscle weakness. Resident #13's Minimum Data Set (an assessment protocol) with an Assessment Reference Date of 05/10/2021 was coded as an annual assessment. The Brief Interview for Mental Status was not assessed. On 07/27/2021 at 8:53 A.M., Resident #13 was observed in his bed. Resident #13 was positioned on his back with the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2021-07-29 · tag F0677 — failed to help fully-dependent residents with daily care — isolated
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, clinical record review and facility documentation the facility staff failed to provide adequate care for 1 dependent (#28) in a survey sample of 22 Residents. The findings included: Resident number 28, an [AGE] year old woman admitted to the facility on [DATE], with diagnosis of but not limited to anemia, hypertension, hypothyroidism, Rheumatoid arthritis and major depressive disorder. Resident #28's most recent MDS (Minimum Data Set) with an ARD (Assessment Reference Date) of 6/7/21, coded the Resident as having a BIMS (Brief Interview of Mental Status) score of 10. Section G coded this resident as (3) extensive assistance with one person physical assist for bed mobility, (4) total dependence for transfers requiring two persons or more physical assistance and the use of mechanical lift, she is coded as (3) extensive assistance one person physical assistance for dressing, she is independent with set up help only for meals, she is coded as (4) total dependent for toileting, and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2021-07-29 · tag F0688 — failed to keep residents mobile / prevent decline — isolated
    Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, staff interview, clinical record review, facility documentation review, and in the course of a complaint investigation, the facility staff failed to provide appropriate treatment and services for the prevention of further decrease in range of motion for one Resident (Resident #13) in a sample size of 22 Residents. For Resident #13, the facility staff failed to provide a left palm guard on 07/27/2021 and 07/28/2021 as ordered by the physician. The findings included: Resident #13, a [AGE] year old male, was admitted to the facility on [DATE]. Diagnoses for Resident #13 included but are not limited to diabetes mellitus, dementia, aphasia, reduced mobility, and generalized muscle weakness. Resident #13's Minimum Data Set (an assessment protocol) with an Assessment Reference Date of 05/10/2021 was coded as an annual assessment. The Brief Interview for Mental Status was not assessed. On 07/27/2021 at 8:53 A.M., Resident #13 was observed in his bed. Resident #13 was positioned on his back with…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2021-07-29 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolated
    Provide safe and appropriate respiratory care for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, resident interview, staff interview, and clinical record review, the facility failed to provide oxygen therapy consistent with infection control measures and the plan of care for 2 Residents (Resident # 17 and # 19) in a survey sample of 22 Residents in the survey sample. Findings included: 1. For Resident # 17, the facility staff failed to change the oxygen tubing and humidifier bottle weekly as ordered. Resident # 17 was a [AGE] year-old who was admitted to the facility on [DATE] with diagnoses of but not limited to: Acute and Chronic Respiratory Failure, Hypoxia, Hypercapnia, Supraventricular tachycardia, Chronic Diastolic Heart Failure, Chronic Obstructive Pulmonary Disease, Bilateral Osteoarthritis of Knee and Hypertension. The most recent Minimum Data Set (MDS) was a quarterly assessment with an Assessment Reference Date (ARD) of /11/2017. The MDS coded Resident # 17 with a BIMS (Brief Interview for Mental Status) of 15/15 indicating no cognitive impairment; the resident required…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2021-07-29 · tag F0732 — isolated
    Post nurse staffing information every day.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and document review, the facility failed to post the nurse staffing timely and daily, resulting in the potential for inaccurate information to be presented to residents and visitors. Findings included: During an observation on 07/27/21 at 9:30 AM, there was no daily nursing staff report posted in the main lobby nor on any of the bulletin boards in the hallway or near the nurses station. On 07/29/21 at 9:55 AM, an interview was conducted with the Director of Nursing who stated the facility did have the nurse staffing hours posted. The Director of Nursing was asked to show Surveyor B where the staffing hours were posted. The Director of Nursing went to the nurses station, opened a drawer and retrieved a black notebook that held a daily schedule. When Surveyor B asked if the information was posted where the general public could view it, the Director of Nursing stated no. The Director of Nursing stated the facility used to have the posting of the nurse staffing hours on a bulletin board near the Solarium Room near the Nurses station. She stated the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2021-07-29 · tag F0755 — failed to provide safe pharmacy services — isolated
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview and clinical record review, the facility staff failed for 1 resident (Resident # 540) in the survey sample of 22 residents, to ensure medications were available for administration. For Resident # 54, the facility staff failed to provide medications as ordered by the Physician. The findings included: For Resident # 54, the facility staff failed to provide medications as ordered by the Physician. Resident #54 was admitted to the facility on [DATE]. Diagnoses for Resident # 54 included but were not limited to: CVA (cerebrovascular accident), Hypertension,, Diabetes, peripheral vascular disease, major depressive disorder and fracture of left humerus. Resident # 54's Minimum Data Set (an assessment protocol) with an Assessment Reference Date of 7/8/2021 coded Resident # 54 with a BIMS (brief interview of mental status) score of 15 out of 15 indicating no cognitive impairment. Activities of Daily Living care. Resident # 54 was coded as requiring extensive assistance of 2 person physical…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2021-07-29 · tag F0760 — failed to prevent significant medication errors — isolated
    Ensure that residents are free from significant medication errors.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, clinical record review, and facility documentation the facility staff failed to ensure 1 Resident (Resident #6 ) in a survey sample of 22 Residents, was free of significant medication errors. For Resident #6, the facility staff failed to provide the Resident with 10 doses Sevelamer Carbonate between 6/10/21 and 7/22/21. The findings included: Resident #6, a [AGE] year old man admitted to the facility on [DATE] with diagnoses of but not limited to end stage renal disease, dialysis dependent, hypertension, progressive neuropathy, idiopathic gout, difficulty walking, and anemia in kidney disease. Resident #6's most recent MDS (Minimum Data Set) with an ARD (Assessment Reference Date) of 4/25/21 coded the Resident as having a BIMS (Brief Interview of Mental Status) score of 14 out of 15 indicating no cognitive impairment. The Resident was also coded as requiring limited assistance 1-2 persons with transfers, dressing and total assistance for bathing. He is coded as requiring set up and or…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2021-07-29 · tag F0840 — isolated
    Employ or obtain outside professional resources to provide services in the nursing home when the facility does not employ a qualified professional to furnish a required service.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, clinical record review and facility documentation the facility staff failed to ensure the Residents had access to services outside the facility for 1 Resident (#19) in a survey sample of 22 Residents. For Resident #19 the facility staff failed to ensure he had transportation to the wound clinic and subsequently had to reschedule 7 appointments. The findings included: Resident #19, a [AGE] year old man admitted to the facility on [DATE] with diagnoses of but not limited to COPD, oxygen dependent, major depressive disorder, chronic A-Fib, peripheral vascular disease, chronic respiratory failure, hypertension, intervertebral disc degeneration and neuromuscular dysfunction of bladder. Resident #19's most recent MDS (minimum data set ) with an ARD (assessment reference date) of 5/18/21, a quarterly review, coded the Resident as having a BIMS (Brief Interview of Mental Status) score of 13, indicating mild cognitive impairment. The MDS also coded the resident as requiring extensive…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2018-11-01 · tag F0550 — failed to protect resident dignity and rights — isolated
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, resident interview, group interview and staff interview and clinical record review, the facility staff failed to maintain a dignified existence for one resident (Resident # 33) in a survey sample of 27 residents. For Resident # 33, the facility staff failed to toilet her timely resulting in an incontinent episode. Findings included: Resident # 33 was a [AGE] year old female, was admitted to the facility on [DATE]. Her diagnoses included but were not limited to: Pneumonia, Diabetes Mellitus, Edema, Hypertension, Rheumatoid Arthritis, [NAME] -Chiari Syndrome without Spina Bifida, Spondylosis with Myelopathy, Cervical Region, Difficulty Walking, Spinal Stenosis, Abnormality of Gait, Degenerative Joint Disease and Unspecified Ptosis of Bilateral Eyelids. Resident 33's most recent MDS (minimum data set) with an ARD (assessment reference date) of 9/19/2018 was coded as a Quarterly assessment. She was coded as having a BIMS (Brief Interview for Memory Status) code of 15 indicating no cognitive…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2018-11-01 · tag F0582 — isolated
    Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview and facility documentation review, the facility staff failed to provide notice to Resident #38's responsible party of a change in Medicare or Medicaid coverage in a survey sample of 27 residents. Findings: Resident #38 was admitted on [DATE]. A partial list of her diagnoses included: difficulty walking and Alzheimer's disease. Resident #38 received Medicare Part A skilled services to include physical and occupational therapy. She was discharged on 7/21/208, and readmitted on [DATE]. Her most recent comprehensive assessment was dated 8/7/2018, and showed that Resident #38 needed extensive staff assist with all self-care. The resident was listed as having significant cognitive impairment in the Brief Interview for Mental Status (BIMS) portion of the assessment. Due to the resident's cognitive impairment, her daughter executed a healthcare Power of Attorney, and was listed as the responsible party. The facility determined that Resident #38's Medicare Part A coverage would end on 8/9/2018.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2018-11-01 · tag F0622 — isolated
    Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
    What the surveyor found here — the official record, unedited, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview and facility documentation review the facility failed to notify a receiving provider of the resident's comprehensive care plan goals for one of 27 sampled residents (Resident #20). Findings: Resident #20 was admitted to the facility on [DATE]. Partial listing of her diagnoses include: impaired gait, stroke, psychotic disorder with delusions, and dementia. On 10/7/2018 at 4:25 AM, Resident #20 was sent emergently to the hospital after a fall resulting in hip pain. The provider sent transfer paperwork with the resident which included an INTERACT (Interventions to reduce acute care transfers) tool. While this tool has a space to record care plan goals, none was listed. On 11/1/2018, at 10:10 AM, an interview was held with Employee F, the corporate Quality Control nurse. When asked if the resident's care plan goals were sent to the hospital, she replied No. No other information was provided prior to exit.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2018-11-01 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interview, facility documentation review and clinical record review the facility staff failed to provide an environment free from accident hazards for 2 residents (Resident #49 and #55) of 27 residents in the survey sample. 1. Resident #49 was not observed wearing a wander guard or gripper socks per physician order. 2. Resident #55's wheel chair breaks were not applied when transferred by the Certified Nursing Assistant (CNA) resulting in a fall. The findings included: 1. Resident #49 was not observed wearing a wander guard per physician order or gripper socks per the comprehensive care plan. Resident #49, an [AGE] year old, was admitted to the facility on [DATE]. Diagnoses included hypertension, chronic obstructive pulmonary disease, depression, anxiety, and vascular dementia. The most recent Minimum Data Set assessment was a 14 day assessment with an assessment reference date of 9/20/18. Resident #49 was coded with a Brief Interview of Mental Status score of 9 indicating moderate…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2018-11-01 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolated
    Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, resident interview, group interview and staff interview and clinical record review, the facility staff failed to provide continence services for one resident (Resident # 33) in a survey sample of 27 residents. For Resident # 33, the facility staff failed to toilet her timely resulting in an incontinent episode. Findings included: Resident # 33 was a [AGE] year old female, was admitted to the facility on [DATE]. Her diagnoses included but were not limited to: Pneumonia, Diabetes Mellitus, Edema, Hypertension, Rheumatoid Arthritis, [NAME] -Chiari Syndrome without Spina Bifida, Spondylosis with Myelopathy, Cervical Region, Difficulty Walking, Spinal Stenosis, Abnormality of Gait, Degenerative Joint Disease and Unspecified Ptosis of Bilateral Eyelids. Resident 33's most recent MDS (minimum data set) with an ARD (assessment reference date) of 9/19/2018 was coded as a Quarterly assessment. She was coded as having a BIMS (Brief Interview for Memory Status) code of 15 indicating no cognitive…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2018-11-01 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolated
    Provide safe and appropriate respiratory care for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interview, and clinical record review the facility staff failed to ensure oxygen was available for 1 residents (Resident #55) of 27 residents in the survey sample. Resident #55 was observed seated in her wheelchair in the hallway wearing a nasal cannula for oxygen. The tubing was connected to a portable oxygen tank that was empty. The findings included: Resident #55, a [AGE] year old, was admitted to the facility on [DATE]. Diagnoses included chronic obstructive pulmonary disease, emphysema, reflux, epilepsy, and osteoarthritis. The most recent Minimum Data Set assessment was a quarterly assessment with an assessment reference date of 10/10/18. Resident #55 was coded with a Brief Interview of Mental Status score of 5 indicating severe cognitive impairment and required extensive assistance with activities of daily living. Resident #55 had a physician order dated 8/7/18 for oxygen 2 liters per minute via nasal cannula as needed. On 10/31/18 at 2:55 p.m., Resident #55 was observed…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2018-11-01 · tag F0755 — failed to provide safe pharmacy services — isolated
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interview, and clinical record review the facility staff failed to ensure medication was available for administration for 1 residents (Resident #107) of 27 residents in the survey sample. For Resident #107, a Vitamin B-12 injection was unavailable during the medication pour and pass observation. The findings included: Resident #107, a [AGE] year old, was admitted to the facility on [DATE]. Diagnoses included peripheral vascular disease, amputation, depression, vascular dementia, insomnia, epilepsy, stroke and hypertension. As Resident #107 was new to the facility, a Minimum Data Set assessment had not been completed. On 10/31/18 at 10:50 a.m., a medication pour and pass observation was conducted with Licensed Practical Nurse A (LPN A). While preparing medications for Resident #107, LPN A stated that the Vitamin B-12 was a new order and it was not available so she would hold the medication. Resident #107 took all of his other medications during the observation. Resident #107's…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

$8,492 in federal fines across 1 penalty.

  • $8,492 — penalty dated 2023-09-13

Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.

Who owns this facility

Owner / managerTypeRoleShareSince
VA 3 OPCO HOLDCO LLCOrganization5% OR GREATER DIRECT OWNERSHIP INTEREST100%since 03/01/2023
BSD EOM IRREVOCABLE TRUSTOrganization5% OR GREATER INDIRECT OWNERSHIP INTEREST25%since 03/01/2023
HLHK IRREVOCABLE TRUSTOrganization5% OR GREATER INDIRECT OWNERSHIP INTEREST25%since 03/01/2023
SOUTH EAST VIRGINIA HOLD CO LLCOrganization5% OR GREATER INDIRECT OWNERSHIP INTEREST25%since 03/01/2023
VOGUE NHC LLCOrganization5% OR GREATER INDIRECT OWNERSHIP INTEREST25%since 03/01/2023
MONTFORDD, NICOLAIndividualW-2 MANAGING EMPLOYEEsince 03/01/2023
HARTSTEIN, JAKEIndividualCORPORATE OFFICERsince 03/01/2023

5 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.

Follow the money — this home’s finances

Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.

$5.1M
Net patient revenuemost recent cost report
-6.0%
Operating marginrevenue minus expenses
Who pays — share of resident-days
Medicaid 80%Medicare 7%Other / private 12%

About 80% of this home’s resident-days are paid by Medicaid, which reimburses well below the cost of care in most states. Heavily Medicaid-dependent homes run on thinner budgets — a context worth holding next to the staffing and inspection record, not a fault in itself. A reported operating loss is common in this industry and is not by itself a sign of trouble — but paired with large related-party payments it can mean profit is being taken elsewhere in the ownership structure.

Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.

Cost & finances

$305per resident / day
operating cost
$9,261per month
≈ monthly operating cost
$287per day
avg. revenue, all payers

Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.

What families pay in VA

Paying with Medicaid

This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Virginia Medicaid page.

Typical monthly cost in Virginia
$10,250/mo
Nursing home (semi-private)
$11,680/mo
Nursing home (private)
$6,945/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 495303. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2024-03-01, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

What to do next