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Vernon Green Nursing Home

61 Greenway Drive, Vernon, VT 05354 · Non profit - Corporation · 60 certified beds · (802) 254-6041 Medicare & Medicaid certified

Need help choosing, fast? Free, unbiased: Eldercare Locator 1-800-677-1116
Flagged for abuseBehavioral-health or dementia-care citations — no harm found (F0740, F0758)1 immediate-jeopardy citation$87,896 in federal fines1 Medicare payment denial
Insights

This home has serious findings on its record. Read them closely before you consider it.

In its favor
  • a high payroll-based staffing rating (5/5)
Worth asking about
  • CMS has flagged it for abuse
  • it has an abuse, neglect, or exploitation citation (F0600), cited Jun 2026
  • it has citations for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0609, F0610) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
  • inspectors cited 1 immediate-jeopardy problem — the most serious level
  • a high number of inspection citations overall (45) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
  • the CMS record shows $87,896 in federal fines (most recent 2023-12-04)
  • its payroll-based staffing score sits well above its independent inspection score
  • its independent health-inspection rating is low (2/5)
  • its facility-reported quality-measure rating is low (2/5)

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

3/5
CMS overall
3 of 5
Health inspectionSurveyor-assigned, ranked within your stateInspector-verified 2 of 5
StaffingFrom payroll records (PBJ) 5 of 5
Quality measuresSelf-reported by the facility 2 of 5

Worth a closer look. This home's staffing rating runs 3 stars above its independent health-inspection score. The inspection is done by state surveyors; the staffing score rests on the facility's own payroll (PBJ) submissions — so a gap this large is worth reading the inspection record for.

Location & what’s nearby

Hospital
★★★ 3/5 CMS · Emergency dept. usually open 24/7 · ER 24/7
Urgent care / clinic
68 Brattleboro Rd · (603) 336-5948 · Call to confirm hours
Pharmacy
Walgreens6.0 mi
476 Canal St · (802) 254-5633 · Call to confirm hours
Grocery
74 Main St · (413) 498-2638 · Call to confirm hours
Park
Typically dawn to dusk
Place of worship
2631 Fort Bridgman Rd · (802) 257-8523

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measures 2 of 5
Long-stay residentspeople who live here 2 of 5

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Trend — is this home getting better or worse?

Over 2025-02 to 2026-06, this home’s CMS overall rating improved from 1 to 3 stars. From monthly CMS archive snapshots.

Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.

Overall rating3★
Inspection scorelower = better
See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents whose need for help with daily activities increased34.3%19.3%15.4%worse
Long-stay residents who lose too much weight4.8%6.6%5.4%better
Long-stay residents with a catheter left in their bladder0.0%0.7%0.9%better
Long-stay residents with a urinary tract infection5.4%2.4%2.0%worse
Long-stay residents with depressive symptoms12.4%13.0%6.5%typical for the state — see note marked double-dagger below the table
Long-stay residents who were physically restrained0.0%0.1%0.1%better
Long-stay residents with falls causing major injury3.8%5.9%3.3%worse
Long-stay residents whose ability to walk worsened32.5%17.4%16.1%worse
Long-stay residents on antianxiety or hypnotic medication11.9%16.4%18.9%better
Long-stay residents given the seasonal flu vaccine96.1%97.5%95.3%typical
Long-stay residents with pressure ulcers2.9%5.3%4.7%better
Long-stay residents with worsening bladder/bowel control29.7%26.8%21.2%worse
Long-stay residents who got an antipsychotic medication — see the note below the table27.8%19.9%17.1%worse
Short-stay residents given the seasonal flu vaccine68.2%78.5%79.4%worse
Long-stay hospitalizations per 1,000 resident days0.831.521.67better
Long-stay outpatient ER visits per 1,000 resident days1.222.881.80better

On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.

§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

0.14U.S. median 0.31
Therapy hours / resident / day
0.05hours / resident / day
Physical therapy
0.09hours / resident / day
Occupational therapy

Therapy staffing: this home’s payroll records show 0.14 therapist hours per resident per day in 2026Q1 — more than 11% of the 13,892 homes that report any therapy hours at all.

Weekend therapy: weekend therapy hours are 7% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

See every short-stay measure CMS publishes for this home
MeasureThis homeU.S. medianPeriod coveredCMS’s call
Got home and stayed homeRate of successful return to home or community from a SNFnot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNFnot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at dischargenot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at dischargenot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Moving around at dischargePercentage of residents who are at or above an expected ability to move around at dischargenot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identifiednot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care settingnot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final dischargenot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF staynot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsenednot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalizationnot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs1.031.02Oct 2022–Sep 2024CMS makes no comparison for this measure

From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.

Staffing

1.06
RN hours/ resident / day
0.85
LPN hours/ resident / day
2.53
Aide hours/ resident / day
4.44
Total nurse hours/ resident / day
0.95
RN hoursweekends
36.2%
Total nursing turnover
25.0%
RN turnover

How full it usually is: this home is certified for 60 beds and averages 53.3 residents a day — about 89% occupied, or roughly 7 beds typically open. It runs fairly full. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 4.44 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 1.06 is at or above the 0.55-hour RN benchmark and nurse-aide staffing of 2.53 is at or above the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 3.78 hrs/resident/day on weekends vs 4.70 on weekdays — 20% thinner on weekends — a notable drop. RN hours go from 1.10 to 0.95 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

This home’s total nursing-staff turnover of 36% is about the same as the national median of 45%.

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

12
deficiencies at the latest standard inspection (2026-01-14)
6
at the previous standard inspection (2024-10-30)

Deficiencies are more than at the previous inspection — worsening. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

45 citations, most serious first. The 13 most serious are shown; the remaining 32 are one tap away and print in full.

  • Immediate jeopardy · Lcited before2023-12-04 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — widespread
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interview, and record review, the facility failed to ensure that resident environments were free of accident hazards related to safe handwashing water and bathing water temperatures. The facility failed to have an adequate water temperature monitoring process in place that resulted in critically high water temperatures in resident rooms and in a shower/tub room. These failures resulted a likely risk of serious burns to residents and created an immediate jeopardy situation. Findings include: Per observation on 11/27/23 at 11:45 AM, the water from the resident handwashing faucet in room [ROOM NUMBER] was too hot to use when this surveyor went to wash their hands following resident interview. The faucets are located outside of the resident bathrooms in the main part of the resident rooms. The water temperature was taken at this faucet with a digital thermometer, which read exactly 120 degrees Fahrenheit at its hottest. The water temperature was then taken in additional resident rooms and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Actual harm · Gcited before2023-12-04 · tag F0600 — failed to protect residents from abuse and neglect — isolated
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews, and record review, the facility failed to protect the resident's right to be free from sexual abuse by a resident for 1 of 25 residents in the sample (Resident # 19), and the facility failed to protect the resident's right to be free from neglect for 1 of 25 residents in the sample (Resident #33). Findings include: 1. Per record review, Resident #19 has diagnoses that include major depressive disorder, advanced dementia with behavioral disturbances, and delusional disorders. Resident # 19's Activities of Daily Living (ADL)/Rehab Potential care plan reflects that s/he requires extensive to total staff assistance with ADLs. Review of Resident #19's Behavioral Symptoms care plan reveals that s/he wanders about the unit in her/his wheelchair. An MDS (Minimum Data Set, an assessment tool used for implementing standardized assessment and for facilitating care management in Long Term Care) dated 9/22/23 states that Resident #19 was unable to participate in the BIMS (Brief Interview…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Actual harm · G2023-12-04 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolated
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews, and record reviews the facility failed to ensure that 1 of 25 residents in the applicable sample (Resident #3) received necessary treatment and services consistent with professional standards of practice to promote healing, prevent infection, and prevent new ulcers from developing. As a result, Resident #3 developed two stage 2 (partial-thickness loss of skin with exposed dermis) pressure ulcers after admission to the facility. Findings include: Per record review Resident #3 was admitted to the facility on [DATE] with diagnoses that include heart failure, atrial fibrillation (an irregular, often rapid heart rate), and peripheral vascular disease (circulation disorder). An admission Nursing Assessment completed on 9/12/23 reflects that Resident #3 had a red rash on areas of their upper body, scabs on their right and left elbows and knees, and a small mark on their left side buttock fold. There were no pressure wounds identified on the admission assessment. A 48 Hour Post…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-06-04 · tag F0600 — failed to protect residents from abuse and neglect — isolated
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interviews and record review, the facility failed to protect the resident's right to be free from physical abuse by a facility staff member for 1 of 3 sampled residents (Resident #1). This is a repeat deficiency for this facility, with the violation cited during the previous recertification survey, dated 1/14/26. Findings include: Per record review, Resident #1 has diagnoses that include generalized anxiety disorder, major depressive disorder, and moderate dementia with other behavioral disturbance. Progress notes dated 2/22/2026 reflect that Resident #1 had been exhibiting aggressive behaviors of yelling and lashing out at staff. The Resident was sitting in their wheelchair in the nursing station yelling out and kicked the Registered Nurse (RN), grabbing her arm. Per interview with the Director of Nursing (DON) on 6/3/2026 at approximately 3:25 PM, on the evening of 2/22/2026 she received a call from the facility informing her of a staff to resident altercation. The DON stated that when she interviewed the unlicensed Nurse Assistant (NA), she reported that she had reacted…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Past Non-Compliance
  • Potential for harm · D2026-06-04 · tag F0729 — isolated
    Verify that a nurse aide has been trained; and if they haven't worked as a nurse aide for 2 years, receive retraining.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to follow up to ensure that 1 of 5 sampled staff members (unlicensed Nursing Assistant [NA] #1) who were hired as Licensed Nursing Assistants (LNAs) obtained actual licensure within 4 months of passing a training and competency evaluation program approved by the state. Findings include:Per record review, NA #1's employee file revealed that the unlicensed NA #1 was hired by the facility on [DATE]. An employee information sheet states that she had a job change on [DATE] to an LNA. NA #1 was granted a provisional nursing assistant license by the State Board of Nursing on [DATE] with an expiration date of [DATE]. There was no evidence in the employee file that the facility had followed up to ensure that the NA had obtained their official license when the provisional license had expired. The NA was employed by the facility to perform LNA duties from [DATE] through [DATE] without the required license. During an interview on [DATE] at approximately 3:25PM the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Past Non-Compliance
  • Potential for harm · F2026-01-14 · tag F0726 — failed to have competent, trained nursing staff — widespread
    Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility failed to ensure there were competent nursing staff for one of five nurses and five of five Licensed Nursing Assistants in the sample. Findings include:1.Review of the State of [NAME]'s Title 26 : Professions and Occupations- Chapter 028 : Nursing Subchapter 004 : NURSING ASSISTANTS, A person shall not practice nursing or nursing-related functions as defined in section 1641 of this subchapter without being licensed by the Board.The State of [NAME] definitions include Nursing assistant means an individual who performs nursing or nursing-related functions under the supervision of a licensed nurse and Nursing or nursing-related functions means nursing-related activities as defined by rule, which include basic nursing and restorative duties for which a nursing assistant is prepared by education and supervised practice. Per the State of [NAME] statutes, in order for a Licensed Nursing Assistant to handle and administer medications to a nursing home resident, the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2026-01-14 · tag F0812 — failed to store, cook, and serve food safely — widespread
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation and interview, the facility failed to ensure cleanliness of the kitchen, the food prep area, and the dish storage area. Contamination from biological, chemical and/or physical means can have an adverse effect on all residents. Findings include: Per observation, during the initial tour of the kitchen on 1/12/2026 at approximately 11:10 AM, there was a large metal box style vent above and to the right of a rack of clean plate covers. Vent grates were covered in dust and several pieces of a white flaky substance.Per interview with a member of the kitchen staff on 1/12/2026 at 11:12 AM, s/he confirmed that the dust and/or pieces of flaky substance from the vent could fall onto the clean dishes and result in contamination.Per observation, during a follow up tour of the kitchen on 1/14/2026 at 8:45 AM, some ductwork, which had three vents, was running along the width of the kitchen, passing over food preparation area and dish washing stations. The three vent registers were covered in dark substances and dust.Per interview with the kitchen manager on 1/14/2026 at 8:50…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2026-01-14 · tag F0657 — failed to keep the care plan current — pattern
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review the facility failed to ensure care plans were revised timely for four residents (Residents #6, #14, #37, and #57) of 16 sampled residents. This is a repeat deficiency for this facility, with violations cited during the previous two recertification surveys, dated 10/30/24 and 12/4/23. Findings include:1.Per a record review, Resident #6 has diagnoses that include anemia, GERD (gastro esophageal reflux disease), non-pressure chronic ulcer of the left foot, and other malaise, all indications that present a risk for weight loss. Per a record review, Resident #6 weighed 123.6 pounds on 12/7/25. Resident #6's next recorded weight of 114.4 pounds was taken on 12/22/25. The weight loss of 9.2 pounds or 7.4% in a 15-day period between 12/7/25 and 12/22/25 is a significant weight loss, per MDS (Minimum Data Set) guidelines. According to CMS (Centers for Medicare & Medicaid Services) for long-term care residents, a significant weight loss is defined as a loss of 5% or more of body weight in the last 30 days or 10% or more of body weight in the last 180 days…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2026-01-14 · tag F0880 — failed to prevent and control infections — pattern
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review the facility failed to ensure appropriate infection prevention and control related to disinfecting a shared electric shaver that is used for multiple residents. Findings include:Per observations in the B-Wing shared shower room on 1/14/2026 at 9:16 AM an electric razor was noted on the shelf by the bathtub; this electric shaver did not have a resident name on it. At the time of the observation, the Registered Nurse confirmed that the shaver was used for multiple residents when they needed a shave. During an interview with 2 Licensed Nursing Assistants (LNAs) on 1/14/2026 at approximately 11:30 AM when asked who the electric shaver belonged to, they stated that it is used for residents who need a quick shave after their bath. The LNAs were asked about the cleaning method used between residents and they stated that they use an alcohol pad to clean it. Per review of the facility Infection Control Policy issued 3/16/2020 states that equipment or items in the patient environment likely to have been contaminated with infectious body fluids…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2026-01-14 · tag F0923 — pattern
    Have enough outside ventilation via a window or mechanical ventilation, or both.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation and interview the facility failed to ensure there was adequate mechanical ventilation on the memory care unit to prevent excessive buildup of mildew and urine odors. Findings include:During the initial tour of the licensed memory care unit (B-Wing) on 1/12/2026 at 11:28 AM a strong odor of mildew was noted on entrance to the unit. After walking by room [ROOM NUMBER] the mildew odor mixed with the smell of urine was present down the entire hall. The damp, mildew, urine smells remained throughout the length ogf the survey. During a walkthrough of B-Wing with the Director of Maintenance on 1/14/2026 at 10:16 AM he was asked about the dampness and musty smell in the air, he stated that some residents are incontinent and will try to go to the bathroom in all different places such as on the rug. The facility has carpet extractors that will clean the urine out of the rugs. When a resident is incontinent on the rug, staff try cleaning it right away and also try to get it done in the evening time…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Environmental Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-01-14 · tag F0600 — failed to protect residents from abuse and neglect — isolated
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility failed to ensure residents were free from abuse for one of three sampled residents (Res #54). This is a repeat deficiency for this facility, with violations cited during the previous two recertification surveys, dated 10/30/24 and 12/4/23. Findings include:Per review of the facility's Resident Abuse, Neglect, Exploitation, and Misappropriation of resident property policy [last revised 9/23/24] it states, Policy: It is the established priority of [facility] to provide its residents with a living environment free from any instance of abuse, neglect, exploitation and misappropriation of resident property.To that end, a policy has been established to deter the prospect of resident [abuse, neglect, exploitation and misappropriation] that governs staff screening and training, preventative and protective measure, and procedures for identification, investigation and reporting [abuse, neglect, exploitation, misappropriation].[Facility] will maintain a living…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-01-14 · tag F0628 — isolated
    Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review the facility failed to ensure discharge notices were sent to the Long-Term Care Ombudsman for one of two sampled residents (Resident #58). Findings include:Per review of Resident #58's medical record, Resident #58 has a BIMS [Brief Interview of Mental Status] score of 15 as of 12/29/25, indicating they did not have any cognitive impairment. Resident #58 has medical diagnoses of non-ST elevated myocardial infarction (a heart attack that partially obstructs the coronary artery) and unspecified dementia. Resident #58 was independent with ADLs [Activities of Daily Living] and hygiene.Per review of a social services progress note dated 12/17/25 at 12:46 PM states, .[Resident #58] who will be returning home on Saturday, 12-20-25 with services. [S/he] also has a friend who will help [him/her] and a place called [facility] that assists [him/her] with transportation needs. Both [Resident #58 and family representative] are aware that they should schedule a follow-up appointment with [his/her] PCP [primary care provider]. An administration note on 12/20/25…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-01-14 · tag F0645 — isolated
    PASARR screening for Mental disorders or Intellectual Disabilities
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review the facility failed to ensure PASARR screenings were completed for two of five sampled residents (Residents #5 and #48). Findings include: Per review of the medical records for Resident # 5 and Resident # 48, the records did not contain a PASARR (a Preadmission Screening and Resident Review). This is a federal requirement ensuring people with serious mental illness or intellectual/developmental disabilities are not wrongly placed in Medicaid-certified nursing facilities, instead directing them to the most appropriate, least restrictive setting with needed specialized services. A level 1 screening is conducted to identify conditions that require specialized services.Per interview with the Director of Social Services at 11:16 AM on 1/14/2026, she confirmed that all residents should have a Level 1 PASARR screening completed before they are admitted to the facility. She also stated that for a new admission to the facility, from the community, she will conduct the PASARR interview which starts with a Level 1 interview. She confirmed that PASARR…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
Show the remaining 32 citations
  • Potential for harm · Dcited before2026-01-14 · tag F0658 — failed to meet professional standards of care — isolated
    Ensure services provided by the nursing facility meet professional standards of quality.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation interview and record review the facility failed to ensure professional standards were maintained regarding delegation of nursing duties for one of four sampled residents (Resident #5). This is a repeat deficiency for this facility, with violations cited during the previous two recertification surveys, dated 10/30/24 and 12/4/23.Findings include: Review of Prescribed Orders for Resident #5 include Lidocaine External Patch 4 % (Lidocaine patch is a topical anesthetic used to stop pain,) Apply to left and right hip topically at bedtime on 12 hours. off 12 hours. and remove per schedule.Review of the Medication Administration Record [MAR] for Resident #5 for Jan. 12, 2026, reveals licensed nursing staff initialing as completed the application of Lidocaine patches to the left and right hip of Resident #5 at 8:00 PM on Jan. 12, 2026.An interview was conducted with the Staff Nurse for Resident #5 on Jan. 13 at 9:11 AM. The Staff Nurse stated the LNAs [Licensed Nursing Assistants] take off the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-01-14 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review the facility failed to ensure residents were free from accidents and hazards for two of 11 sampled residents (Residents #14 and #37). This is a repeat deficiency for this facility, with violations cited during the previous two recertification surveys, dated 10/30/24 and 12/4/23. Findings include: 1.Per record review, Resident #14 has a Care Plan which identifies the resident as at risk for falls related to decreased cognition, poor safety awareness, requiring encouragement to sit or rest. The four interventions listed in Resident #14's Care Plan to prevent future falls are all dated 12/5/2025. Review of Progress Notes for Resident #14 dated 1/4/26 reveal at 9:20 AM the resident was Sleeping in chair, leaning forward and fell to the floor hitting their right frontal head on floor. The resident sustained a quarter sized bump on right lateral forehead - ice applied. Further review of Resident #14's Care Plan revealed no new intervention added to prevent future falls for the resident. Further review of Progress Notes for Resident #14 reveals 2 days…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-01-14 · tag F0692 — failed to prevent malnutrition and dehydration — isolated
    Provide enough food/fluids to maintain a resident's health.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review the facility failed to ensure interventions were implemented after a significant weight loss for one of two sampled residents (Res #6).This is a repeat deficiency for this facility, with the violation cited during the previous recertification survey, dated 10/30/24. Findings include:Per a record review, Resident #6 has diagnoses that include anemia, GERD (gastro esophageal reflux disease), non-pressure chronic ulcer of the left foot, and other malaise, all indications that present a risk for weight loss.Per a record review, Resident #6 weighed 123.6 pounds on 12/7/25. Resident #6's next recorded weight of 114.4 pounds. was taken on 12/22/25. The weight loss of 9.2 pounds. or 7.4% in a 15-day period between 12/7/25 and 12/22/25 is a significant weight loss, per MDS (Minimum Data Set) guidelines. According to CMS (Centers for Medicare & Medicaid Services) for long-term care residents, a significant weight loss is defined as a loss of 5% or more of body weight in the last 30 days or 10% or more of body weight in the last 180 days (6 months).Per a…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-01-14 · tag F0759 — failed to keep medication error rate low — isolated
    Ensure medication error rates are not 5 percent or greater.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation and interview the facility failed to ensure the facility was free from medication errors greater than 5% with 2 errors in 32 opportunities [6.25%]. Findings include: Review of the facility's Medication Administration/Medication Errors Policy and Procedure [Document ID: VACH-PP-1-6-623, Reissued 11/29/23] reveals Medications shall be administered in a safe and timely manner and as prescribed, in accordance with good nursing principles and practices .1). Review of Prescribed Orders for Resident #5 include Lidocaine External Patch 4 % (Lidocaine patch is a topical anesthetic used to stop pain,) Apply to left and right hip topically at bedtime- on 12 hours, off 12 hours and remove per schedule.Review of the Medication Administration Record [MAR] for Resident #5 for Jan. 12, 2026, reveals licensed nursing staff initialed as completed the application of Lidocaine patches to the left and right hip of Resident #5 at 8:00 PM on Jan. 12, 2026.Per interview with the Staff Nurse for Resident #5 on Jan. 13 at 9:11 AM, the Staff Nurse stated I have no concern signing off [on…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-10-30 · tag F0758 — failed to limit and justify psychotropic drugs — pattern
    Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to implement 14 day stop dates on prescribed as needed (PRN) psychotropic medications for 3 out of 5 residents in the sample (Resident's #24, #205 and #45). Findings include 1. Per record review, Resident #24 was admitted with a diagnosis of Alzheimer dementia and had the following medication orders written by the facility Provider on 10/7/2024: Quetiapine tablet; 25 mg; amt: 1 tab; oral .Twice A Day - PRN There was no documented evidence in the orders of a stop date for the antipsychotic medication as required or rationale by the Provider to extend the medications. 2. Per record review, Resident #205 was admitted on [DATE] with a diagnosis of lewy body dementia. S/He had the following PRN medication orders written by the facility Provider on 10/22/2024: Trazodone tablet; 50 mg: 1/2 tablet PRN three times a day without a stop date and Risperidone 0.25 mg, 1 tablet as needed without evidence of a stop date. Per interview with the Director of Nursing [DON]…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-10-30 · tag F0600 — failed to protect residents from abuse and neglect — isolated
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based upon interview and record review, the facility failed to ensure one resident [Res. #35] of 21 sampled residents remained free from physical abuse. Findings include: Per record review of Progress Notes for Res. #35 dated 7/22/24 Other resident was in [h/her] room when [Res.#35] tried to enter the room. [Res.#35] asked the person to leave [h/her] room and they got agitated and would not let [h/her] in [h/her] own room. They took [Res.35's] glasses off and threw them across the room, poured a soda on [h/her] head and then was moving [h/her] wheelchair from side to side until [s/he] ultimately fell out of the wheelchair. [Res.#35] did call for help and staff arrived as soon as heard [h/her]. Per review of the facility's investigation of the incident, the investigation concluded the allegation was verified by evidence collected during the investigation and was witnessed by staff. Per review of corrective actions taken by the facility after the incident, the residents were immediately separated after the incident and assessed for injuries. Close supervision was provided. Care plans…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Past Non-Compliance
  • Potential for harm · Dcited before2024-10-30 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review the facility failed to implement care planned interventions for 2 of 29 Residents in the sample (Resident # 30) related to positioning, and (Resident #25) related to pressure ulcer prevention, pain control, and nutritional risks. Findings include: 1. Per recd review Resident #25 has advanced dementia. S/he developed an in house acquired stage 2 (partial thickness loss of dermis presenting as a shallow open ulcer with a red or pink wound bed, without slough. May also present as an open/ruptured serum-filled blister) pressure ulcer on her/his left heel and has experienced a significant weight loss of 11.84% over 3 months. A Nurses Progress note dated 9/10/2024 12:12 PM reads a fluid-filled blister was noted at outer edge of left heel found this AM during therapy session; resident c/o discomfort when blister was pushed on; the skin over the blister is dry/calloused; the right heel is slight pink . A Care Plan Problem with a start date of 2/19/2022 stated that Resident #25 has the potential for skin breakdown related to incontinence and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-10-30 · tag F0657 — failed to keep the care plan current — isolated
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, staff interviews and record reviews, the facility failed to revise the comprehensive care plan for two of twenty nine Residents in the sample (Resident #9 and Resident #15) as the Residents' plans of care changed related to Activities of Daily Living (ADLs) and Nutritional Status for Resident #9, and a fall with major injury at the facility for Resident #15. Findings include: 1. Per Observation on 10/28/24 and 10/29/2024, Staff were seen assisting Resident #9 with eating a meal. This surveyor observed the need for total assistance. Per record review, Resident #9's current Care Plan Problem category Nutritional Status states I have a history of weight loss. I continue to be at risk for weight loss and altered fluid status due to my variable meal intake at times, related to my cognitive/ mood state, as well as possible medication side effects. This Problem category has an Approach dated 12/04/2023 that states I am dependent on you to assist me with my meal to help me have sufficient intake. I will occasionally feed myself a drink. There is another Approach,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-10-30 · tag F0658 — failed to meet professional standards of care — isolated
    Ensure services provided by the nursing facility meet professional standards of quality.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review the facility failed to meet professional standards related to a Licenced Nursing Assistant (LNA) acting outside his/her scope of practice by administrating medications to one resident in the sample (Resident # 205). Findings include Per observation at approimately 2:00 PM on 10/28/2024 the LNA was observed administrating medications to Resident #205 while at the nurse's station. Per Interview with a Licensed Nurse on 10/28/2024 at approximately 2:05 PM s/he stated that s/he or the other Nurse were unable to administer the medication to the Resident. S/He stated that they delegated the task to the LNA because s/he had a good rapport with Resident #205. Per Interview with the LNA on 10/28/2024 at 3:40 PM s/he confirmed that s/he gave Resident #205 his/her medications crushed in ice cream. The LNA stated that this was not the first time s/he has been delegated by nurses to give medications. The LNA stated that s/he has not been trained by the facility to give…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-10-30 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interviews and record review the facility failed to provide adequate supervision to maintain safety for one (1) resident (Resident #15) out 2 sampled residents. Findings include: Per record review Resident #15 was admitted to the facility on [DATE] with diagnoses of Atrial Fibrillation (an irregular heartbeat), depression, hypertension (high blood pressure), and dementia. Resident #15's care plan states I am at risk for falling R/T [related to] my decreased activity tolerance, as well as my decreased safety awareness. This was last edited on 9/5/24. Per record review, on 9/28/24 at approximately 7:54 PM Resident #15 had an unwitnessed fall in his/her room. Resident #15 was transported to the hospital by EMS [Emergency Medical Services]. Per record review of physician documentation, Resident #15 was admitted to the hospital for Left Hip fracture with small extraperitoneal pelvic hemorrhage (a left broken hip with some internal bleeding). S/he had surgery to fix his/her broken hip. Per the facility's…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-10-30 · tag F0692 — failed to prevent malnutrition and dehydration — isolated
    Provide enough food/fluids to maintain a resident's health.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review the facility failed to ensure that recommendations made by the Registered Dietician were implemented to support wound healing and deter weight loss for 1 of 29 Residents in the sample (Resident #25). Per record review Resident #25 had experienced a significant weight loss of 11.48% over 3 months, and had a stage 2 (partial thickness loss of dermis presenting as a shallow open ulcer with a red or pink wound bed, without slough. May also present as an open/ruptured serum-filled blister) facility acquired pressure ulcer. A Registered Dietician's Progress Note dated 9/11/2024 states Recommend increase in supplement to TID [three times per day] to provide 750 cal/27 gm pro., and Centrum silver QD [every day] to support wound healing and deter weight loss . Further review of the record revealed a Dietician Progress Notes dated 10/28/2024 that states that Resident #25 had not started centrum tab or had any increase in her/his dietary supplement; this [was] recommended by dietician to support wound healing; sent fax to Doctor [name omitted] r/t [related…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2023-12-04 · tag F0812 — failed to store, cook, and serve food safely — widespread
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation and staff interview the facility failed to store and prepare food in accordance with professional standards for food safety. Findings include: During a tour of the facility kitchen accompanied by the Food Service Manager (FSM) on 11/27/23 at 11:00 AM the canned food shelf was noted to contain two dented cans of tomatoes. The FSM removed the dented cans and confirmed that they should not have been placed on the shelf for use. In the walk-in freezer there was a tray of bowls filled with scoops of ice cream that was unlabeled. The FSM stated that they were from yesterday and they should be dated. There was a tray of birthday cakes on the shelf that was not covered or wrapped, the FSM confirmed that the cakes should be covered and stated that they will not be used. In the walk-in refrigerator there were 3 open containers of cottage cheese that were not dated, the FSM removed them. Other open food items with no labels were a can of beef base and Italian dressing. There was a large block of butter that was half used and open on top shelf with no date or wrap. There…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2023-12-04 · tag F0835 — failed to run the facility competently — widespread
    Administer the facility in a manner that enables it to use its resources effectively and efficiently.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, interviews, and review of facility records, policies, and procedures, the facility Administration failed to use its resources efficiently to attain or maintain the highest practicable well-being of each resident. Findings include: During the extended recertification survey conducted from 11/27/23 through 12/4/23 the survey team determined that the facility provided substandard care, including a concern that rose to the level of immediate jeopardy, and identified numerous other patterns of ineffective management of the facility. The survey team determined that the facility had failed to ensure the resident environments were free from the risk of serious harm related to water temperatures, failed to ensure residents were free from abuse and neglect, failed to provide behavioral health services to residents requiring these services, and failed to ensure that the facility had a complete Infection Prevention and Control Program. Additionally, the facility failed to have proper systems in place to ensure that all residents had appropriate care plans and drug regimen…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2023-12-04 · tag F0837 — widespread
    Establish a governing body that is legally responsible for establishing and implementing policies for managing and operating the facility and appoints a properly licensed administrator responsible for managing the facility.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to have a governing body that is responsible for implementing policies regarding the management and operations of the facility and that holds the facility Administrator accountable for the management of the facility. Findings include: The facility's Governing Body is made up of a Board of Directors (BOD). Per review of a member list for the facility's Board of Directors, the BOD consists of a Chair, a [NAME] Chair, A Treasurer, a Clerk, a President/COO, and 7 other elected members. A Board of Directors Policies and Procedures document was provided dated 2/4/2011. No more-recent version of the policy could be found or provided by the facility. The policy includes the following: Vision, Values, and Mission Procedures: Responsibility: Chairperson, President, Board of Directors Action: Oversees implementation, receives regular reports of progress, determines corrective action, celebrates success. Policy Oversight Process . It is the role of the board to review and approve a policy development process, ensure that…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2023-12-04 · tag F0840 — widespread
    Employ or obtain outside professional resources to provide services in the nursing home when the facility does not employ a qualified professional to furnish a required service.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on staff interview and record review, the facility failed to have written arrangements with agencies outside the facility that furnish laboratory and behavioral health services. Findings include: Per review of all written arrangements with outside services provided by the facility, written arrangements for behavioral health services and laboratory services could not be found. Per review of the facility assessment, psychiatric/mood disorders is among the list of Types of diseases and conditions that are common to [the facility's] residents and the care that is provided. The Facility Resources section also includes laboratory services in the Services subsection. Per interview on 12/4/23 at approximately 11:30 AM, the Administrator confirmed that they receive laboratory services from a local hospital that supplies the facility with lab equipment and processes their lab samples. The Administrator also confirmed that they were receiving behavioral health services through an outside agency up until 2022 when the agency stopped sending staff in to provide those services. Per…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2023-12-04 · tag F0843 — widespread
    Have an agreement with at least one or more hospitals certified by Medicare or Medicaid to make sure residents can be moved quickly to the hospital when they need medical care.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on staff interview and record review, the facility failed to have a written transfer agreement with one or more hospitals approved for participation under the Medicare and Medicaid programs that meets requirements of the regulation. Findings include: During entrance conference on 12/4/23 at approximately 9:45 AM, the facility's written transfer agreement with a local hospital was requested. Per interview on 12/4/23 at approximately 11:30 AM, the Administrator stated that the facility has never had a written transfer agreement with a hospital.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2023-12-04 · tag F0880 — failed to prevent and control infections — widespread
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on staff interview and record review, the facility failed to maintain an infection control program that is reviewed/updated annually and includes a system for preventing and tracking infections and communicable diseases for residents and staff as evidenced by lack of an infection surveillance system or water management program. The facility failed to ensure staff uses proper Personal Protection Equiptment (PPE) and hand hygiene for 1 of 25 residents sampled (Resident #14). Findings include: 1. Per review of the facility's policy and procedure manual titled Infection Prevention and Control, the issue date on the manual reads 10/25/21. This is the policy/procedure manual used by the facility as the foundation for their Infection Prevention and Control Program. Per interview on 11/28/23 at approximately 1:45 PM, the Director of Nursing (DON) was asked to provide evidence that the Infection Prevention and Control Program has been reviewed and updated (as necessary) since 10/25/21. On 11/29/23 at approximately 11:30 AM, the DON confirmed that the facility's Infection Prevention and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2023-12-04 · tag F0881 — failed to use antibiotics responsibly — widespread
    Implement a program that monitors antibiotic use.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on staff interview and record review, the facility failed to establish an antibiotic stewardship program that includes antibiotic use protocols. Findings include: Per review of the facility's policy and procedure manual titled Infection Prevention and Control, it states the following: The Infection Prevention and Control Program includes: 4. an antibiotic use program that includes antibiotic use protocols and a system to monitor antibiotic use. Elements of the program include: - Antibiotic Stewardship and review including reviewing data to monitor the appropriate use of antibiotics in the resident population. Per review of the facility provided antibiotic tracking documents, there is evidence that the facility had been running monthly reports on all residents who were receiving antibiotics and the reasons for antibiotic use. However, no policy or procedure manual was provided by the facility for the Antibiotic Stewardship Program. There was no evidence provided of a formalized program for Antibiotic Stewardship with protocols for antibiotic use, participating staff and their…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-12-04 · tag F0550 — failed to protect resident dignity and rights — pattern
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, resident interview, staff interview, and record review, the facility failed to provide a respectful and dignified dining experience that enhances residents' quality of life as evidenced by failure to serve meals to residents at a table at approximately the same time, and the facility failed to ensure care was provided to residents with respect and dignity as evidenced by the failure to assist with care related to toileting for one 1of 25 sampled residents (Resident #33). Findings include: 1. Per record review, Resident #33 has resided at the facility since 10/17/2022 with diagnoses that include Depression, muscle weakness, and a BIMS of 12 (A cognitive screening measure that evaluates memory and orientation indicating moderately impaired cognition). Per interview with Resident # 33 on 11/27/2023 at approximately 2:10 PM, Resident # 33 expressed feeling humiliated about being incontinent of urine and feces. S/He is not offered the bedpan, urinal, or bathroom but is instructed to go in my underwear, and they will clean me., stating I know I'm a lot of work, and I…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-12-04 · tag F0657 — failed to keep the care plan current — pattern
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview and record review, the facility failed to revise the comprehensive care plan as the resident's plan of care changes for 2 of 21 sampled residents (Resident #3, and #11). Findings include: 1. Per record review Resident #3 was admitted to the facility on [DATE] with diagnoses that include heart failure, atrial fibrillation (an irregular, often rapid heart rate), and peripheral vascular disease (PVD) (circulation disorder). An admission Nursing Assessment completed on 9/12/23 reflects that there were no pressure or vascular wounds identified and the resident only required routine skin care. An admission Physicians Progress Note dated 9/13/2023 reflects dermal stasis changes consistent with PVD . decreased sensation to feet. A Nursing Progress Note written on 11/23/2023 states During hs [hour of sleep] care LNA [licensed nursing assistant] noted heel leaking. When LPN [licensed practical nurse] took a look. It appears to be an old wound. It has a scab on it. The area around is very dry and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-12-04 · tag F0730 — pattern
    Observe each nurse aide's job performance and give regular training.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on record review and staff interviews, the facility failed to complete a performance review of every nurse aide at least once every 12 months and therefore could not provide the requiered in-service education based on the outcome of the reviews, for 3 of 3 in the applicable sample. Findings include: A review of three Licensed Nursing Assistants (LNA) revealed there was no evidence that annual evaluations had been conducted; additionally, there was no evidence of yearly competencies in any of the five employee files. An interview on 11/29/2023 at approximately 4:39 PM with the Administrator and the Director of Nursing confirmed they could not produce documentation of either performance reviews or competencies related to the performance review.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-12-04 · tag F0740 — failed to provide behavioral / mental-health care — pattern
    Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility failed to assess for and provide residents with the necessary behavioral health care and services to maintain the highest practicable, mental, and psychosocial well-being for 1 of 25 residents sampled. (Resident #48). Findings include; During a telephone interview on 11/27/23 at 3:04 PM conducted with Resident #48's Representative, the family is working with the facility regarding the resident's history of mental illness and trauma. The Representative has communicated the resident's history of growing up in an extremely abusive environment to the facility. Per record review there is no mental illness other than anxiety listed on the resident diagnosis/problem list, and a history of trauma is not reflected on the resident's diagnosis/problem list. The resident's care plan does not address a history of trauma. Review of Physician orders included an order for psychiatric evaluation/consult as needed (PRN). Resident #48 also has a physician's order for…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-12-04 · tag F0756 — failed to review each resident's drug regimen — pattern
    Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on staff interview and record review, the facility failed to ensure that monthly pharmacist drug regimen reviews, recommendations, and attending physician responses are completed and documented in the resident record for 3 of 5 sampled residents (Resident #11, #27, and #19). Findings include: 1. Per Resident # 11 record review, two progress notes from the facility's pharmacist consultant on 9/26/23 and 10/25/23 state, Medication regimen reviewed: see report for recommendations. Both reports were requested from the Director of Nursing (DON). Per interview on 11/29/23 at 4:00 PM, the DON confirmed that the documented reports containing the pharmacist's recommendations and any physician response taken could not be located or verified as having been completed. 2. Per record review Resident #27 receives Seroquel 25 milligrams (mg) once a day. Seroquel is an antipsychotic medication that requires the Abnormal Involuntary Movement Scale testing (AIMS) which is a rating scale that was designed to measure involuntary movements known as tardive dyskinesia (TD). TD is a disorder that…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-12-04 · tag F0761 — failed to label and store drugs safely — pattern
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure that all drugs and biologicals are kept in locked compartments only accessible to authorized personnel as evidenced by medication carts being left unlocked and unattended. Findings include: 1. Per an Adult Protective Services (APS) report filed in June of 2022 and forwarded to the State Agency, an Licensed Practical Nurse (LPN) abandoned their shift on 6/15/2022, leaving the medication cart keys with the medication cart, unattended. Per interview on 11/29/23 at approximately 11:00 AM, the Administrator confirmed that this incident occurred. They also provided a copy of an email from the former Director of Nursing confirming that this had occurred. 2. Per observation on 11/28/23 at approximately 12:00 PM, an RN was seen leaving their medication cart to administer a resident's medication in their room. The cart was unlocked and a drawer of resident medications was open. The RN confirmed that the medication cart should not be left like this. 3. Per observation on 11/29/23 at approximately 8:20 AM, an LPN…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-12-04 · tag F0609 — failed to report abuse allegations — isolated
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on staff interview and record review, the facility failed to ensure that all alleged violations of neglect and/or misappropriation of resident property are reported immediately but not later than 24 hours after the allegation is made to the State Agency and Adult Protective Services. Findings include: Per an Adult Protective Services (APS) report filed in June of 2022 and forwarded to the State Agency, an Licensed Practical Nurse (LPN) abandoned their shift on 6/15/2022 and was suspected of taking narcotics from the medication cart. The LPN was an agency staff member, and the report was made by the LPN's travel agency. Per interview on 12/29/23 at approximately 11:00 AM, the Administrator confirmed that they remember this incident vaguely and that they were made aware of it by the Director of Nursing (DON) employed at the time. All they could provide was a copy of an email sent to them by the DON at the time, confirming that the LPN had left their shift early without handing off care to, or counting off the narcotics with, another nurse. There was an incorrect count on one of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-12-04 · tag F0610 — failed to investigate and act on abuse reports — isolated
    Respond appropriately to all alleged violations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on staff interview and record review, the facility failed to ensure that all alleged violations of neglect and/or misappropriation of resident property are thoroughly investigated, and all findings are reported to the State Agency within 5 days of the allegation. Findings include: Per an Adult Protective Services (APS) report filed in June of 2022 and forwarded to the State Agency, an Licensed Practical Nurse (LPN) abandoned their shift on 6/15/2022 and was suspected of taking narcotics from the medication cart. The LPN was an agency staff member, and the report was made by the LPN's travel agency. Per interview on 12/29/23 at approximately 11:00 AM, the Administrator confirmed that they remember this incident vaguely and that they were made aware of it by the Director of Nursing (DON) employed at the time. All they could provide was a copy of an email sent to them by the DON at the time, confirming that the LPN had left their shift early without handing off care to, or counting off the narcotics with, another nurse. There was an incorrect count on one of the narcotic…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-12-04 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility failed to develop a comprehensive person-centered care plan that addresses preventative measures related to skin care for 1 of 25 residents in the sample (Resident #3) and a resident's communication needs for 1 of 25 residents (Resident #52). Findings include: 1. Per record review Resident #3 was admitted to the facility on [DATE] with diagnoses that include heart failure, atrial fibrillation (an irregular, often rapid heart rate), and peripheral vascular disease (PVD) (circulation disorder). An admission Nursing Assessment completed on 9/12/23 reflects that there were no pressure or vascular wounds identified and the resident only required routine skin care. An admission Physicians Progress Note dated 9/13/2023 reflects dermal stasis changes consistent with PVD . decreased sensation to feet. Review of Resident #3's care plan does not identify dermal stasis changes or interventions related to the risks related to decreased sensation to feet such as…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-12-04 · tag F0658 — failed to meet professional standards of care — isolated
    Ensure services provided by the nursing facility meet professional standards of quality.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview and record review, the facility failed to provide services related to nutritional maintenance that meet professional standards for one of 5 sampled residents (Resident #18). Findings include: Per record review, Resident #18 was admitted to the facility on [DATE] with a diagnosis of Dementia. The record did not show any documented weights in the last 3 years for Resident #18. Per review of the care plan, there is a care plan problem that states, I am at risk for weight loss and altered fluid status. I have variable meal intake related to my decline in visual function and variations in my cognitive mood state. I am dependent on staff for all meal and fluid consumption. My Weight monitoring was discontinued 5/29/18. There is no weight monitoring order in Resident #18's chart. Per interview on 11/28/23 at approximately 3:00 PM, the Minimum Data Set (MDS) nurse confirmed that weights have been discontinued for Resident #18. They stated that the reason the weights were continued is for comfort…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-12-04 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews, and record reviews the facility failed to provide care for a resident with bilateral necrotic (death of cells or tissue through disease or injury) wounds as identified in physician's progress notes. Findings include: Per record review Resident #3 was admitted to the facility on [DATE] with diagnoses that include heart failure, atrial fibrillation (an irregular, often rapid heart rate), and peripheral vascular disease (circulation disorder). A Physicians Progress note dated 11/29/23 states [Name omitted] has PVD [peripheral vascular disease] and has had dermal stasis changes (caused by poor circulation and blood flow) to hands and feet since admission. [S/he] has thickened skin and red/purple discoloration to hands and feet. [S/he] has several small scabbed over necrotic areas that are present and have been being monitored without any signs of infection. One of those areas is on her left ring finger where had necrotic area to fingertip and today was noted to have lifted up nail…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-10-04 · tag F0692 — failed to prevent malnutrition and dehydration — isolated
    Provide enough food/fluids to maintain a resident's health.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and medical record review the facility failed to ensure the resident maintained or did not experience an avoidable decline in nutritional status related to the resident's oral/dental condition for 1of 4 residents sampled. Findings include: Per observation on 10/04/23 at 11:21 A.M. Resident #1 was seen sitting in the common area of the unit. The Licensed Nurse Assistant (LNA) set a lunch tray in front of Resident #1, uncovered the food, and left the resident to eat his/her meal. The resident was observed to sit back in his/her chair not attempting to eat his/her lunch. During interview at 11:30 A.M. Resident #1 was asked how his/her meal was, and the resident stated, I am not hungry. Resident #1 confirmed at this time that he/she had lost his/her dentures and stated, I don't know what happened to them. Resident #1 was asked if he/she was getting new dentures and the resident stated, I don't know. When asked if he/she had difficulty eating without his/her dentures Resident #1 stated, Well yes. Per record review, a Nutrition Weight loss follow-up note…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-10-04 · tag F0791 — failed to provide routine dental services — isolated
    Provide or obtain dental services for each resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review the facility failed to ensure that a resident who lost the dentures were referred to dental services within 3 days and failed to ensure the resident could still eat adequately while awaiting dental services for 1 of 4 residents sampled. Findings include: Per observation on 10/04/23 at 11:21 a.m. Resident #1 was seen sitting in the common area of the unit. The Licensed Nurse Assistant (LNA) set a lunch tray in front of Resident #1, uncovered the food, and left the resident to eat his/her meal. The resident was observed to sit back in his/her chair not attempting to eat his/her lunch. During interview at 11:30 A.M. Resident #1 confirmed that he/she had lost his/her dentures stating, I don't know what happened to them. Resident #1 was asked if he/she was getting new dentures and stated, I don't know. When asked if she had difficulty eating without his/her dentures Resident #1 stated, Well yes. Per record review, a Nutrition Weight loss follow-up note dated 7/28/23 states After maintaining relatively stable weight from 2/6-7/11/23,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • No harm found · C2023-12-04 · tag F0944 — widespread
    Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on staff interview and record review, the facility failed to include mandatory training that outlines and informs staff of the elements and goals of the facility's QAPI program as part of the QAPI program. Findings include: Per review of the training records for 7 sampled staff members, none of the 7 staff members had any evidence of training on the facility's QAPI program. Per interview on 12/4/23 at approximately 12:00 PM, the Assistant Administrator stated that the elements and goals of the facility's QAPI program are discussed with staff informally on orientation. They also said that the Administrator shares information in morning meeting following the quarterly QAPI meetings, but that there is no attendance taken to ensure that all staff receive this information. Per interview on 12/4/23 at approximately 1:15 PM, the Administrator confirmed that the facility has no formal mandatory training for staff regarding the facility's QAPI program.

    Administration Deficiencies · Deficient, Provider has date of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

$87,896 in federal fines across 1 penalty. 1 Medicare payment denial on record.

  • $87,896 — penalty dated 2023-12-04
  • Medicare payment denial — starting 2024-03-04 for 42 days

Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.

Who owns this facility

Owner / managerTypeRoleSince
BURKS, BRUCEIndividualCORPORATE DIRECTORsince 11/01/1995
ELLIS, M BRADFORDIndividualCORPORATE DIRECTOR; OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 01/01/2002
GOODWIN, ALFREDIndividualCORPORATE DIRECTORsince 11/01/1995
JEWITT, JUDYIndividualCORPORATE DIRECTORsince 11/01/2011
MOUSSEAU, CORBYIndividualCORPORATE DIRECTOR; OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 07/18/2022
DICKEY, KARIIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 02/01/2013

CMS files one row per role, so the 11 rows in the source record cover these 6 parties — each is shown once here with every role it holds. Nothing is omitted. The source lists no ownership percentage for any of them — PECOS records a share only for equity interests, not for board or management roles.

Follow the money — this home’s finances

Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.

$6.8M
Net patient revenuemost recent cost report
-23.9%
Operating marginrevenue minus expenses

A reported operating loss is common in this industry and is not by itself a sign of trouble — but paired with large related-party payments it can mean profit is being taken elsewhere in the ownership structure.

Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.

Cost & finances

$424per resident / day
operating cost
$12,903per month
≈ monthly operating cost
$343per day
avg. revenue, all payers

Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.

What families pay in VT

Paying with Medicaid

This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Vermont Medicaid page.

Typical monthly cost in Vermont
$14,113/mo
Nursing home (semi-private)
$15,528/mo
Nursing home (private)
$8,597/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 475008. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2026-01-14, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

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