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McKay Healthcare & Rehab Ctr

127 Second Avenue Southwest, Soap Lake, WA 98851 · Government - Hospital district · 42 certified beds · (509) 246-1111 Medicare & Medicaid certified

Call the home — (509) 246-1111 Need help choosing, fast? Free, unbiased: Eldercare Locator 1-800-677-1116
Abuse/neglect citation on record (F0600) — cited Jun 2024Resident-funds citation (F0569)Behavioral-health or dementia-care citation — no harm found (F0758)1 actual-harm citation$113,505 in federal fines
Insights

This home has serious findings on its record. Read them closely before you consider it.

In its favor
  • a strong health-inspection score (4/5) — the hardest rating to game (though it’s ranked within its own state, not nationally)
  • fewer deficiencies at its most recent standard inspection than at the one before — a sign of improvement
Worth asking about
  • it has an abuse, neglect, or exploitation citation (F0600), cited Jun 2024
  • it has citations for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0604, F0609, F0610) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
  • it has a citation for mishandling residents’ money or property (F0569)
  • it has 1 actual-harm citation
  • a high number of inspection citations overall (40) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
  • the CMS record shows $113,505 in federal fines (most recent 2024-02-09)
  • nursing-staff turnover (73%) runs well above the national median (45%)

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

4/5
CMS overall
4 of 5
Health inspectionSurveyor-assigned, ranked within your stateInspector-verified 4 of 5
StaffingFrom payroll records (PBJ) 3 of 5
Quality measuresSelf-reported by the facility 4 of 5

Location & what’s nearby

Hospital
Emergency dept. usually open 24/7 · ER 24/7
Urgent care / clinic
153 4th Ave NW · (509) 754-4357 · Call to confirm hours
Pharmacy
1399 Nat Washington Way · (509) 754-8847 · Call to confirm hours
Grocery
115 Daisy St · (509) 246-1332 · Call to confirm hours
Park
Ash St N · Typically dawn to dusk
Place of worship
322 Division St S · (509) 246-1931

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measures 4 of 5
Long-stay residentspeople who live here 4 of 5

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Trend — is this home getting better or worse?

Over 2025-02 to 2026-06, this home’s CMS overall rating improved from 2 to 4 stars. From monthly CMS archive snapshots.

Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.

Overall rating4★
Inspection scorelower = better
See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents whose need for help with daily activities increased15.1%14.2%15.4%typical
Long-stay residents who lose too much weight8.5%5.5%5.4%worse
Long-stay residents with a catheter left in their bladder1.1%1.0%0.9%worse
Long-stay residents with a urinary tract infection0.9%1.6%2.0%better
Long-stay residents with depressive symptoms7.1%17.7%6.5%typical
Long-stay residents who were physically restrained0.0%0.1%0.1%better
Long-stay residents with falls causing major injury1.7%2.6%3.3%better
Long-stay residents on antianxiety or hypnotic medication11.0%12.4%18.9%better
Long-stay residents given the seasonal flu vaccine91.7%93.8%95.3%typical
Long-stay residents with pressure ulcers1.2%4.3%4.7%better
Long-stay residents with worsening bladder/bowel control43.0%22.5%21.2%worse
Long-stay residents who got an antipsychotic medication — see the note below the table19.8%15.1%17.1%worse
Short-stay residents who newly got an antipsychotic medication0.0%1.3%1.4%better
Short-stay residents given the seasonal flu vaccine70.0%82.0%79.4%worse
Long-stay hospitalizations per 1,000 resident days0.521.331.67better
Long-stay outpatient ER visits per 1,000 resident days2.151.521.80worse

§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

40.9%U.S. median 56.6%
Met the expected recovery
0.16U.S. median 0.31
Therapy hours / resident / day
0.08hours / resident / day
Physical therapy
0.04hours / resident / day
Occupational therapy
0.04hours / resident / day
Speech therapy

Met the expected recovery: 40.9% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 22 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.

Therapy staffing: this home’s payroll records show 0.16 therapist hours per resident per day in 2026Q1 — more than 15% of the 13,892 homes that report any therapy hours at all.

Weekend therapy: weekend therapy hours are 0% of this home’s weekday level — it runs therapy on weekdays, with essentially none at the weekend. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

See every short-stay measure CMS publishes for this home
MeasureThis homeU.S. medianPeriod coveredCMS’s call
Got home and stayed homeRate of successful return to home or community from a SNFnot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNFnot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge40.9%56.6%Oct 2024–Sep 2025CMS makes no comparison for this measure
Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge22.7%52.8%Oct 2024–Sep 2025CMS makes no comparison for this measure
Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge36.4%50.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified88.0%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care settingnot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final dischargenot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay4.0%0.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened4.0%1.9%Oct 2024–Sep 2025CMS makes no comparison for this measure
Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalizationnot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs0.871.02Oct 2022–Sep 2024CMS makes no comparison for this measure

From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.

Staffing

0.90
RN hours/ resident / day
0.72
LPN hours/ resident / day
2.67
Aide hours/ resident / day
4.29
Total nurse hours/ resident / day
0.55
RN hoursweekends
72.9%
Total nursing turnover
70.0%
RN turnover

How full it usually is: this home is certified for 42 beds and averages 38.2 residents a day — about 91% occupied, or roughly 4 beds typically open. It runs fairly full. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 4.29 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 0.90 is at or above the 0.55-hour RN benchmark and nurse-aide staffing of 2.67 is at or above the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 3.67 hrs/resident/day on weekends vs 4.54 on weekdays — 19% thinner on weekends. RN hours go from 1.04 to 0.55 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

This home’s total nursing-staff turnover of 73% is well above the national median of 45%. 1 administrator has left in the past year.

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

6
deficiencies at the latest standard inspection (2025-03-21)
19
at the previous standard inspection (2024-02-09)

Deficiencies are fewer than at the previous inspection — improving. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

40 citations, most serious first. The 11 most serious are shown; the remaining 29 are one tap away and print in full.

  • Actual harm · Gcited before2024-02-09 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to identify the risk of hot liquids, adequately supervise, and initiate interventions for the safe use of hot liquids for a resident who required staff assistance with drinking fluids for 1 of 3 residents (Resident 6), reviewed for accidents. Resident 6 experienced harm as they sustained a second degree burn to their right thigh. Additionally, the facility failed to safeguard the residents' environment by securing cleaning chemicals for 2 of 3 common resident bathrooms (bathrooms [ROOM NUMBERS] on hall D ) and 2 of 2 shower rooms (shower rooms [ROOM NUMBERS] on hall D), reviewed for environment. These failures placed the residents at risk for injury and/or medical complications secondary to hot liquid spills and the ingestion of harmful chemicals. Findings included . Review of the State Operations Manual, Appendix PP, last revised February 2023, Code of Federal Regulation 483.25 (d) F-689 Accident hazards, showed second-degree burns involve…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-03-18 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to implement the resident elopement protocol for 1 of 3 residents (Resident 1) reviewed for accidents. This failure placed the resident at risk for possible serious injury related to an elopement (the potential danger when a resident, often deemed impaired to make sound decisions, leaves the facility premises or safe area unauthorized, posing immediate threats to their health or safety). Findings included .Review of the facility policy dated 08/16/2023 titled, Elopement and Wandering Residents, showed the definition of Suspected Elopement occurs when there is reasonable evidence that a resident has eloped or a resident's whereabouts are not immediately known. Further review showed that any staff member becoming aware of or suspecting a missing resident will alert personnel using facility approved protocol (internal alert code). Resident 1 Review of the medical record showed Resident 1 was admitted to the facility on [DATE] with diagnoses to…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-03-21 · tag F0550 — failed to protect resident dignity and rights — pattern
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to provide care and services in a manner that promoted resident respect and dignity for 3 of 4 residents (Residents 14, 27, and 29) reviewed for resident rights. This failure placed the residents at risk for distress, embarrassment, and an undignified existence. Findings included . Review of a policy titled, Resident Rights, edited 10/28/2024, showed the resident had the right to self-determination and a dignified existence. <Resident 14> Review of the medical record showed Resident 14 was admitted to the facility with diagnoses including Parkinson's disease (a disorder of the central nervous system that affects movement, often including tremors), difficulty speaking, and difficulty swallowing. The 02/06/2025 comprehensive assessment showed Resident 14 was dependent on one to two staff members for activities of daily living (ADLs). The assessment also showed Resident 14 was able to make their needs known. An observation on 03/17/2025 at…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-03-21 · tag F0561 — failed to honor residents' choices — isolated
    Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to ensure residents retained the right to exercise self-determination regarding their dining experience for 1 of 2 residents (Resident 14) reviewed for choices. This failure placed the residents at risk for dissatisfaction in their dining experience and decreased self-worth. Findings included . Review of a policy titled, Resident Rights, last edited 10/28/2024, showed the resident had the right to and the facility must promote resident self-determination through the support of resident choice, including the right to make choices about aspects of their life that were significant to the resident. <Resident 14> Review of the medical record showed Resident 14 was admitted to the facility with diagnoses including Parkinson's disease (a disorder of the central nervous system that affects movement, often including tremors), difficulty speaking, and difficulty swallowing. The 02/06/2025 comprehensive assessment showed Resident 14 was dependent on one to two staff members for activities of daily living. The assessment also showed…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-03-21 · tag F0645 — isolated
    PASARR screening for Mental disorders or Intellectual Disabilities
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to review and validate the Preadmission Screening and Resident Reviews ([PASARR], an assessment to ensure individuals with serious mental illness [SMI] or intellectual/developmental disabilities [ID/DD] are not inappropriately placed in nursing homes for long term care) were corrected on admission and had the required Level 2 referral sent for a positive Level 1 PASARR for 2 of 3 residents (Residents 31 and 26) reviewed for PASARR. This failure placed the residents at risk for not receiving the care and services appropriate for their needs. Findings included . Review of the Department of Social and Health Services, Dear Nursing Home Administrator Letter, guidance titled, Clarification to the Pre-admission Screening and Resident Review (PASARR or PASRR) Level 1 Screening Process, dated 07/06/2024, showed a positive level one PASARR screen (that would then require a referral for a level two PASARR) was Any of the questions in Section 1A (1, 2, and/or 3) are…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-03-21 · tag F0699 — isolated
    Provide care or services that was trauma informed and/or culturally competent.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure a resident that experienced past trauma received care and services directed at avoiding re-traumatization and promoting healing and recovery, in accordance with professional standards of practice for 1 of 3 residents (Resident 29), reviewed for trauma informed care. This failure placed the resident at risk for unidentified trauma triggers and re-traumatization. Findings included . Review of a policy titled, Trauma Informed Care, last edited 10/28/2024, showed the facility would collaborate with the resident and/or their family and provider to develop and implement individualized care plan interventions. Additionally, the facility would identify triggers which may re-traumatize residents with a history of trauma. Those identified triggers would be added to the resident's care plan. <Resident 29> Review of the medical record showed Resident 29 was admitted to the facility with diagnoses including parkinsonism (a progressive disease that causes rigidity, tremors, and unstable posture), aphasia (a disorder…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-03-21 · tag F0760 — failed to prevent significant medication errors — isolated
    Ensure that residents are free from significant medication errors.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to ensure residents were free of significant medication errors for 1 of 5 residents (Resident 2) reviewed for unnecessary medications. The failure to administer an anti-depressant medication as ordered placed the resident at risk for less than an optimal therapeutic effect and/or a potential negative health outcome. Findings included . Review of a policy titled, Medication Errors, dated 04/03/2024, showed the facility would ensure medications would be administered according to physician's orders. <Resident 2> Review of the medical record showed Resident 2 was admitted to the facility with diagnoses including major depressive disorder (a serious mental health condition characterized by persistent feelings of sadness, loss of interest, and other symptoms that interfere with daily life), and anxiety. The 12/27/2024 comprehensive assessment showed Resident 2 was dependent on one to two staff members for activities of daily living. Further review showed Resident 2 was taking an anti-depressant (type of medication used to treat…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-03-21 · tag F0849 — isolated
    Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to obtain a current hospice written agreement and develop and implement a process that ensured effective communication, collaboration, and coordination of care between the facility and hospice provider for 1 of 2 residents (Resident 14) reviewed for hospice services. This failure placed the resident at risk for not receiving necessary care and services at end-of-life. Findings included . Review of a policy titled, Hospice Services Coordination, dated 01/22/2024, showed the facility would maintain a written agreement with the hospice provider that specified the care and services to be provided and the process for hospice and nursing home communication. The facility would communicate with hospice and identify, communicate, follow and document all interventions put into place by hospice and the facility. <Resident 14> Review of the medical record showed Resident 14 was admitted to the facility with diagnoses including Parkinson ' s disease…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2025-01-07 · tag F0726 — failed to have competent, trained nursing staff — pattern
    Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure 4 of 5 (Staff C, D, E and F) sampled agency (contracted) staff whose personnel files were reviewed, showed established proficiency with the operation of mechanical lift transfers prior to or at the time of assignment to the facility. This failure placed the residents at risk for falls and their associated injuries. Findings included . Review of an undated and modified facility policy titled Safe Resident Handling/Transfers showed, two staff members must transfer residents with a mechanical lift. The policy directed the staff to position the resident in preparation for the transfer and apply, adjust, and secure the lift sling according to the manufacturer's guidelines. The policy instructed the staff that if a sit-to-stand lift [a lift that required the resident to bear some of their own weight and participate actively in the transfer] was used, to additionally secure the resident by buckling up the lift sling around the resident's waist prior to the transfer. Review of a 02/06/2024 care plan…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-01-07 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure the staff implemented safe transfer technique during the operation of a mechanical lift for 1 of 3 (Resident 1) sampled residents reviewed for accidents. This resulted in Resident 1 experiencing a fall from a mechanical lift and a transfer to the hospital for further evaluation. Findings included . An undated and modified facility policy titled Safe Resident Handling/Transfers showed, two staff members must transfer residents with a mechanical lift. The policy directed the staff to position the resident in preparation for the transfer and apply, adjust, and secure the lift sling according to the manufacturer's guidelines. The policy instructed the staff that if a sit-to-stand lift [a lift that required the resident to bear some of their own weight and participate actively in the transfer] was used, to additionally secure the resident by buckling up the lift sling around the resident's waist prior to the transfer. Review of an…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-08-22 · tag F0550 — failed to protect resident dignity and rights — isolated
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to provide care in a dignified manner related to bathing frequency for 2 of 3 residents (Resident 1 and 2) reviewed for dignity. This deficient practice placed the residents at risk for distress, embarrassment, and an undignified existence. Findings included . <Resident 1> Review of the medical record showed Resident 1 admitted to the facility on [DATE] with diagnoses of Parkinson's Disease (a brain disorder that causes unintended or uncontrollable movements, such as shaking, stiffness, and difficulty with balance and coordination), dysarthria (where you have difficulty speaking because the muscles you use for speech are weak), and history of small strokes. Review of the comprehensive assessment, dated 05/17/2024, showed Resident 1 had moderate cognitive impairment and required the assistance of two people for toileting and transfers, and the assistance of one person for dressing and personal hygiene. During an interview, on 08/19/2024 at 10:30 AM, a…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
Show the remaining 29 citations
  • Potential for harm · D2024-08-22 · tag F0757 — failed to avoid unnecessary drugs — isolated
    Ensure each resident’s drug regimen must be free from unnecessary drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to monitor the effectiveness of medications that affect blood pressure (BP [the force of blood against the walls of the arteries]) for 2 of 3 residents (Resident 1 and 3) reviewed for unnecessary medications. This deficient practice placed the resident at risk of developing abnormal vital signs (body temperature, heart rate, respiration rate, and BP), experiencing adverse side effects, and the potential of receiving medications unnecessarily. Findings included . <Resident 1> Review of the medical record showed Resident 1 admitted to the facility on [DATE] with diagnoses of Parkinson's Disease (a brain disorder that causes unintended or uncontrollable movements, such as shaking, stiffness, and difficulty with balance and coordination), dysarthria (where you have difficulty speaking because the muscles you use for speech are weak), and high Blood Pressure (BP). Review of the comprehensive assessment, dated 05/17/2024, showed Resident 1 had moderate…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-06-26 · tag F0600 — failed to protect residents from abuse and neglect — isolated
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility failed to ensure a severely cognitively impaired resident was free from non-consensual sexual abuse for 1 of 4 residents (Resident 2) reviewed for sexual abuse. Resident 1 was observed interacting with Resident 2 in a nonconsensual sexually inappropriate manner.The failure to adequately supervise Resident 1 with their known pattern of inappropriate sexual behaviors toward female residents placed Resident 2 at risk for continued sexual abuse. Findings included . Review of the facility' policy titled Abuse, Neglect, and Exploitation Policy, dated 09/10/2023, showed the definition of sexual abuse was nonconsensual sexual contact of any type with a resident. Review of the State Operations Manual, dated 03/06/2019, defined Sexual abuse at Code of Federal Regulation (CFR) 483.5 as nonconsensual sexual contact of any type with a resident. Generally sexual contact is nonconsensual if the resident lacks the cognitive ability to consent. <Resident 2> Review…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-04-25 · tag F0609 — failed to report abuse allegations — isolated
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview, and record review, the facility failed to ensure an allegation of neglect was reported to the State Survey Agency, as required, for one of three sampled residents (Resident 1), reviewed for abuse. Failure to report alleged neglect placed Resident 1 and additional residents in the facility at risk for continued neglect and poor quality of life. Findings included . Review of the facility's policy titled Abuse, Neglect and Misappropriation Policy, dated 09/10/2023, showed the facility was to report all alleged violations to the Administrator, State Agency, and all other required agencies in specified time frame. Review of the facility assessment, dated 12/15/2023, showed Resident 1 had diagnoses which included a neurological disorder. The resident was able to make their needs known. Per a facility investigation, initiated on 04/17/2024, Resident 1's representative reported to the facility they felt Resident 1 was being neglected and denied liquids. The allegation had not been reported to the State Agency, as required. During an interview on 04/25/2024 at 2:17 PM,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2024-02-09 · tag F0806 — failed to honor food preferences — widespread
    Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to provide dietary information for staff to follow that recognized the resident's diet type, consistency, allergies, intolerances, and preferences for 34 of 34 residents living in the facility reviewed for dining. This failure placed the residents at risk of receiving food or drink that decreased their quality of life and had the potential to cause harm. Findings included . During an observation on 02/04/2024 between 12:20 PM and 1:15 PM, showed residents being served their lunch trays in the dining room from carts sent from the kitchen. It was noted there were only resident names on the meal trays and not any dietary cards that informed the staff of what kind of diet the residents were on or what kind of intolerances, preferences, or allergies the residents may have to the food and drinks being served. It was explained that currently there was a list of the resident's diets inside of a closet door in the dining room that they could refer to at any time to see the resident information about their type of diet.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-02-09 · tag F0578 — failed to honor advance directives / code status — pattern
    Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to address required documentation for Advanced Directives (AD), a legal document in which a person specifies what actions should be taken for their health if they are no longer are able to make decisions for themselves because of illness or incapacity) including incorporating ADs into the care planning process for 3 of 5 residents (Resident 3, 14, and 17) reviewed for ADs. These failures placed the residents at risk of losing their right of having their preferences and/or decisions followed regarding their end-of-life care. Findings included . <Resident 3> Review of Resident 3's medical records showed the resident admitted to the facility on [DATE] with diagnoses to include a chronic lung disease and depression. Review of the comprehensive assessment, dated 10/27/2023, showed the resident had moderately impaired cognition and required staff assistance with bed mobility and transfers. Further review of the records showed the resident did not have an AD nor…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-02-09 · tag F0609 — failed to report abuse allegations — pattern
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure allegations of abuse/neglect involving unwitnessed or unsupervised events with substantial injuries was reported to the state agency, as required for 2 of 2 residents (Residents 28 and 6), reviewed for accidents. The failure to report to the state agency resulted in the inability to recognize patterns of potential abuse and/or neglect. Findings included . Review of the policy titled Abuse, Neglect, and Exploitation dated 09/10/2023, showed the facility needed to report to the state agency no later than two hours after an incident for serious bodily injury. <Resident 28> Review of Resident 28's medical records showed the resident admitted to the facility on [DATE] with diagnoses to include dementia (a group of symptoms that affects memory, thinking and interferes with daily life). Review of the comprehensive assessment, dated 11/24/2023, showed the resident's cognition was severely impaired. The assessment further showed the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-02-09 · tag F0756 — failed to review each resident's drug regimen — pattern
    Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure timely follow-up on a pharmacist recommendation for a gradual dose reduction (GDR- a stepwise tapering of a dose to determine if symptoms, conditions, or risks could be managed by a lower dose or if the dose or medication could be discontinued) of an anti-depressant medication and an anti-psychotic medication for 3 of 6 residents (Resident 3, 17 and 24) reviewed for unnecessary medication. The failure to act timely on the recommendation placed the resident at risk for health complications related to potential adverse consequences of the psychotropic medications. Findings included . <Resident 3> Review of Resident 3's medical records showed they admitted to the facility on [DATE] with diagnoses including anxiety (an unpleasant state of inner turmoil and includes feelings of dread over anticipated events), depression (a persistent feeling of sadness and loss of interest), and a sleep disorder. The comprehensive assessment, dated 10/27/2023, showed…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-02-09 · tag F0758 — failed to limit and justify psychotropic drugs — pattern
    Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure 1) consistent monitoring of individualized targeted behaviors for 4 of 6 residents (Residents 3, 17, 24 and 25), 2) as needed (PRN) psychotropic medications (medications capable of affecting the mind, emotions, and/or behavior) were limited to 14-days or had a documented rationale for their extended use for 3 of 6 residents (Resident 4, 24, and 25), 3) the consistent attempt of non-pharmacological (non-medication) interventions prior to psychotropic medication administration for 1 of 6 residents (Resident 3), 4) completion of abnormal involuntary movement scale (AIMS, the assessment of the presence and severity of abnormal movements of the face, limbs, and body in patients with tardive dyskinesia [abnormal and uncontrollable movements caused by anti-psychotic medications]) prior to starting a psychotropic medication and periodically thereafter for 3 of 6 residents (Resident 3, 24, and 25), and 5) an appropriate indication of use…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-02-09 · tag F0791 — failed to provide routine dental services — pattern
    Provide or obtain dental services for each resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility failed to 1) provide prompt routine dental services for 2 of 3 residents (Resident 3 and 7) and 2) Failed to replace lost dentures for 1 of 1 resident (Resident 17) reviewed for dental services. This failure placed residents at increased risk for dental impairment/nutritional needs, altered self-imagery and weight loss. Finding included . Record review of the facility policy titled Dental Services, dated 08/24/2023, showed that the facility was to assist residents in obtaining routine (to the extent covered under the state plan) dental care. <Resident 3> Review of Resident 3's medical records showed the resident admitted to the facility on [DATE] with diagnoses to include an irregular and rapid heart rhythm, and anxiety (an unpleasant emotional state where the cause is either not readily identified or perceived as uncontrollable or unavoidable). Review of the comprehensive assessment, dated 10/27/2023, showed Resident 3 had moderately impaired…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-02-09 · tag F0880 — failed to prevent and control infections — pattern
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review, the facility failed to maintain infection control practices for 4 of 4 residents (Residents 4, 6, 24, and 35), by not wearing the proper Personal Protection Equipment (PPE, equipment worn to minimize exposure to hazards that cause serious workplace injuries and illnesses) during COVID-19 (an infectious disease causing respiratory illness with symptoms including cough, fever, new or worsening malaise, headache, dizziness, nausea, vomiting, diarrhea, loss of taste or smell, and in severe cases difficulty breathing that could result in severe impairment or death) testing, perform hand hygiene and glove changes between dirty and clean tasks (after touching the resident and/or the resident's environment and during wound care dressing changes), or ongoing surveillance of communicable diseases and infections within the facility for 3 of 12 months (October, November and December 2023). These failures placed residents at risk for development of communicable diseases and the spread of infections. Findings included . Review of the policy…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-02-09 · tag F0569 — isolated
    Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure personal funds were reimbursed within 30 days of a residents death for 1 of 4 residents (Resident 191) reviewed for personal funds. This failed practice caused delay in the reconciliation of Resident 191's account within a 30-day period as required. Findings included . <Resident 191> Review of Resident 191's medical records showed the resident admitted to the facility on [DATE] with diagnoses to include heart failure and a chronic lung disease. The record further showed the resident discharged from the facility on 07/20/2023. Review of Resident 191's personal funds account, dated 07/01/2023 through 09/30/2023, showed the resident had a balance of $3655.40 owed to them. Review of the facility's check dated 09/07/2023, showed $3655.40 was paid to the RR (49 days after the resident discharged ). During an interview on 02/09/2024 at 11:30 AM, Staff H, Business Office Manager, stated they were aware Resident 191's account reconciliation was late and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-02-09 · tag F0604 — failed to not use physical restraints improperly — isolated
    Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to assess a resident's need for the use of a postural support/safety harness (a device used to support impaired posture), that restricts a resident's freedom of movement for 1 of 1 resident (Resident 4) reviewed for physical restraints. Additionally, the documentation lacked least restrictive alternatives interventions were attempted, periodic removal of the device, and ongoing monitoring while in use. This failed practice placed the resident at risk for decline in physical function, restriction of movements, risk of injury, and loss of dignity. Findings included . <Resident 4> Review of Resident 4's medical records showed the resident admitted to the facility on [DATE], with diagnoses to include seizure (sudden, uncontrolled electrical disturbance in the brain which can cause changes in behavior, movements, feelings, and consciousness) activity and traumatic brain injury (TBI, a head injury causing damage to the brain by external force or…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-02-09 · tag F0610 — failed to investigate and act on abuse reports — isolated
    Respond appropriately to all alleged violations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to thoroughly investigate for allegations of abuse and/or neglect for 1 of 2 residents (Resident 28), reviewed for accidents. Resident 28 had an unwitnessed fall that resulted in a fractured nasal bone and a concussion (a traumatic brain injury caused by a blow to the head). This failed practice placed the resident at risk for unidentified abuse and neglect. Findings included . Review of the policy titled Abuse, Neglect, and Exploitation dated 09/10/2023, showed during an investigation the facility would identify and interview all persons involved with the investigation, determine if abuse or neglect occurred, and document thoroughly. <Resident 28> Review of Resident 28's medical records showed the resident admitted to the facility on [DATE] with diagnoses to include dementia (a group of symptoms that affects memory, thinking and interferes with daily life). Review of the comprehensive assessment, dated 11/24/2023, showed the resident's cognition was…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-02-09 · tag F0637 — isolated
    Assess the resident when there is a significant change in condition
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility failed to recognize a significant change in a resident's activities of daily living (ADLs) due to their disease progression for 1 of 1 resident (Resident 16) reviewed for ADL decline. This failed practice placed the resident at risk for unmet needs due to changes. Findings included . Review of the Centers for Medicare and Medicaid Services (CMS) Resident Assessment Instrument manual, October 2023 (pages 2-24 thru 2-31), showed a significant change (a decline or improvement in a resident's status) should be identified while completing a resident's comprehensive assessment if the condition; 1. Will not normally resolve itself without intervention by staff or by implementing standard disease-related clinical interventions, the decline is not considered self-limiting, 2. Impacts more than one area of the resident's health status; and 3. Requires interdisciplinary (involving two or more different subjects or areas of knowledge) review and/or revision of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-02-09 · tag F0655 — isolated
    Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to develop a baseline care plan within 48 hours of admission that documented resident specific initial goals, physician orders and treatment plans for 1 of 1 resident (Resident 241), reviewed for recent admissions. The failure to develop and provide a summary of the care plan to the resident and/or family representative placed the resident at risk of not receiving continuity of care and resident centered care needs. Findings included . <Resident 241> Review of Resident 241's medical record showed the resident admitted to the facility on [DATE] with diagnoses including diabetes and a recent above the knee amputation of the left leg. Review of Resident 241's most recent comprehensive assessment, dated 01/30/2024 showed the resident required extensive assistance with transfers, toileting, and dressing with one to two caregivers and was cognitively intact. Review of the medical record showed no 48-hour baseline care plan or documentation to show that a…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-02-09 · tag F0657 — failed to keep the care plan current — isolated
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to develop comprehensive care plans prepared by the required members of the interdisciplinary team (IDT a group of healthcare providers from different fields who work together for the best outcome for residents), including the residents and Resident Representatives (RRs) for 2 of 2 residents (Residents 18, and 3), reviewed for comprehensive care planning. This failure placed the residents at risk of unmet care needs. Findings included . Review of the State Operations Manual, Appendix PP, last revised February 2023 §483.21(b)(2)(ii) The interdisciplinary team (IDT) must, at a minimum, consist of the resident's attending physician, a registered nurse and nurse aide with responsibility for the resident, a member of the food and nutrition services staff, and to the extent possible, the resident and resident representative. <Resident 18> Review of the resident's electronic medical record showed they were admitted to the facility on [DATE] with diagnoses…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-02-09 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure residents received care and services in accordance with professional standards of practice regarding ongoing skin assessments for 2 of 2 residents (Residents 14 and 16) reviewed for skin impairment. The facility's failure to provide the care and services required related to non-pressure skin issues placed residents at risk for unidentified and/or avoidable decline, delay in treatment, pain/discomfort, and unmet care needs. Findings included . Record review of the facility policy titled Skin assessment, Treatment and Prevention, dated 05/07/2019, showed . the facility will ensure all residents have a weekly skin assessment .skin integrity is quickly addressed, well documented .any identified skin issues must be measured and documented . <Resident 14> Review of the medical record showed the resident was admitted to the facility on [DATE] with diagnoses of a stroke (when the blood flow to the brain stops or is interrupted). The…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-02-09 · tag F0688 — failed to keep residents mobile / prevent decline — isolated
    Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure restorative therapy services were implemented for 1 of 3 sampled residents (Resident 32), reviewed for restorative therapy. This failure placed the resident at risk for loss of range of motion, deconditioning, and contractures. Findings included . Record review of a facility policy titled Restorative Nursing Programs, dated 11/06/2023, showed . the facility will provide restorative nursing programs for patients who: • Will benefit from restorative programs. • In conjunction with specialized rehabilitation therapy, or upon discharge from therapy. • To help the patient obtain and maintain optimal physical, mental, and psychosocial well-being. <Resident 32> Review of the medical record showed the resident was admitted to the facility on [DATE] with diagnoses of atrial fibrillation (a heart condition that causes an irregular and fast heart rate) and congestive heart failure (a condition when your heart can not pump blood well enough to…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-02-09 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolated
    Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility failed to ensure a resident who was continent of bowel and bladder on admission received services and assistance to maintain their continence status for one of one resident (Resident 241) assessed for bowel and bladder function. This failure left the resident with feelings of embarrassment and a loss of independence. Findings included . <Resident 241> Review of the resident's electronic medical record showed they were admitted to the facility on [DATE] with diagnoses including morbid obesity, diabetes and a recent above the knee amputation of the left leg. Resident 241's most recent comprehensive assessment dated [DATE] showed they required extensive assistance with a Hoyer lift (an assistive device that lifts patients for transfers from bed to wheelchair or toilet and back) and two caregivers and their cognition was intact. In an observation and interview with Resident 241 on 02/05/2024 at 10:47 AM, showed them sitting at a dining room table in…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-02-09 · tag F0759 — failed to keep medication error rate low — isolated
    Ensure medication error rates are not 5 percent or greater.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure a medication error rate of less than five percent (%). During observation of (4) medication passes, 2 of 3 Licensed Nurses (Staff K and V) administered 16 medications in error, out of 25 medications opportunities observed, resulting in an error rate of 64%. This failure placed the residents at risk for inaccurate and/or ineffective medication dosing and adverse side effects. Findings included . Review of the policy titled, Administering Medications, dated 02/27/2019, showed Medications shall be administered in a safe and timely manner, and as prescribed to decrease medication errors and adverse drug events . Medications must be administered within one (1) hour before or after their prescribed time, unless otherwise specified (for example, before and after meals orders) . Review of the Medication Administration Record (MAR), dated February 2024, showed Resident 35 had physician orders for pain, blood pressure, supplements , dementia, urinary health, depression, constipation, and gastric reflux…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-02-09 · tag F0760 — failed to prevent significant medication errors — isolated
    Ensure that residents are free from significant medication errors.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure residents were free from significant medication errors for 2 of 2 residents (Resident 18, and 35) reviewed for medication administration. This failed practice placed the residents at risk for medication adverse side effects. Findings included . Review of the facility's policy titled, Administering Medications, dated 02/27/2019, showed medications should be administered in a safe and timely manner, and as prescribed, to decrease medication errors and adverse drug events. Review of the Nursing 2023 Drug Handbook showed that the following medications were not to be crushed; memantine [(used for dementia (the loss of thinking, remembering, and reasoning- to the extent that in interferes with ADL's.)) do not allow the patient to divide, chew, or crush, this can release all of the medication at once, increasing the risk of trouble walking, headache, pain, increased confusion.], metoprolol [(used for blood pressure) never crushed or…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-08-23 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to provide adequate supervision for 1 of 3 sampled residents (Resident 1), reviewed for elopements (when a resident leaves the facility without staff knowledge). The facility failed to identify Resident 1 had exited the building after a door alarm had been activated. This failure placed the resident at risk for potential injury. Findings included . According to the most recent assessment, dated 06/01/2023, Resident 1 had diagnoses which included Alzheimer's Dementia. Resident 1 had behaviors which included delusions (a false belief of things that are not true), and wandering. The resident had memory impairments and was impaired with decision making. According to the assessment, Resident 1 required supervision for ambulating. The resident's care plan, dated 03/01/2023, showed Resident 1 was at risk for elopement due to a history of wandering and elopement, had impaired safety awareness and was independent in ambulation. Interventions included to ensure the resident didn't follow visitors out of the facility and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2023-01-25 · tag F0812 — failed to store, cook, and serve food safely — widespread
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure expired foods were disposed of, and the concentration of the dish machine was of proper concentration and monitored in accordance with professional standards for food service safety for one of one kitchen. This failure placed the residents at risk of food-borne illness. Findings included . Review of the facility's policy titled Food Receiving and Storage, dated 01/24/2023, showed Foods found to exceed the expiration date on the package will be discarded immediately. Review of the facility's policy titled Manual Washing and Sanitizing Kitchen Ware, dated 01/24/2023, showed A three step process is used to manually wash, rinse and sanitize dishware correctly. The third step is sanitizing with chlorine or quaternary sanitizer at the correct concentration based on product, testing at least when initially filled and as needed such as with extended use. An observation in the kitchen on 01/24/2023 at 8:46 AM, the walk-in refrigerator had six containers of yogurt, dated 01/16/2023. There were four, five-pound…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2023-01-25 · tag F0880 — failed to prevent and control infections — widespread
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to implement an effective Infection Prevention and Control Program (IPCP) with 1. monitoring to demonstrate ongoing data analysis with tracking and trending of residents' infectious organisms for seven of twelve months reviewed; 2. establishing and maintaining a water program with policies and procedures that inhibit microbial growth of the Legionella bacterium; and 3. ensuring appropriate storage of the connection tip and tubing for one of one resident (2) reviewed for tube feeding. These failures increased the risk of infections to all residents residing at the facility. Findings included . Monitoring Review of the facility's policy titled, Infection Surveillance, with a review and revised date of 09/29/2020, revealed all infections should be captured, tracked, and reported monthly for trends and outbreaks. Review of the facility's Infection Control Surveillance Tracking Binder, for January 2022 through December 2022 showed tracking,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-01-25 · tag F0550 — failed to protect resident dignity and rights — pattern
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility failed to ensure a resident's right to dignity and privacy was maintained during use of the public bathroom for four of four residents (24, 28, 2 and 1), reviewed for privacy and dignity during toileting. Additionally, the facility did not ensure resident privacy was maintained for one of one resident (7) reviewed for bathing activity. These failures had the potential to cause the residents embarrassment and a diminished quality of life. Findings included . Toileting Resident 24. Medical record review showed the resident had diagnoses including Alzheimer's Disease and chronic kidney disease (the kidneys no longer function normally). The most recent Minimum Data Set (MDS) assessment, dated 10/22/2022, showed the resident had impaired cognition and required extensive assistance from staff for transfers and toileting needs. During an observation on 01/23/2023 at 1:06 PM, Staff S Nursing Assistant (NA), wheeled Resident 24 to the large bathroom on Hall…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-01-25 · tag F0684 — failed to provide proper treatment and quality of care — pattern
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interview and record review, the facility failed to ensure that a 1. Licensed nurse (LN) administered medications to one of one resident (28) reviewed for professional standards of medication administration . 2. Failured to ensure that medications were not left unsecured at a residents bedside for two of two residents (28 and 8) reviewed for safe/secure medications. 3) Failed to ensure that licensed staff monitored blood pressure (BP) and pulse prior to administration of BP medications when ordered by a physician for one of one resident (17) reviewed for blood pressure lowering agents. These failures placed the residents at risk for not receiving care that required assessment and supervision from a licensed nurse and placed residents at risk for negative health outcomes. Findings included . 1. Medication Administration Record review of the facility policy titled Administering medications dated 02/27/2019 showed .Only persons licensed permitted by Washington State to prepare, administer,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-01-25 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — pattern
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review the facility failed to safeguard the residents environment from accidents and hazards for three of four resident bathrooms (Bathrooms [ROOM NUMBER]) reviewed for security of cleaning chemicals. Additionally, one of one equipment rooms that had electric equipment near a sink of water reviewed for electrical safety. These failures put the residents at risk for accidents that could potentially result in the residents subsequent harm. Findings included . Record review of the undated Material Safety Data Sheet for Micro-kill disposable disinfectant wipes showed, .Emergency overview: Do not get into eyes .wash thoroughly with soap and water after handling and before eating or drinking . Record review of the 05/11/2020 Safety Data Sheet, (SDS), for Renown disinfectant deodorant II spary showed, ' Advice for safe handling: Avoid contact with skin and eyes .Always replace cap after use .may cause skin irritation to susceptible persons and severe eye irritant . During an…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-01-25 · tag F0584 — failed to keep a safe, clean, comfortable home — isolated
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to maintain a clean bedside commode for one of one resident (20) reviewed for providing a safe, clean, comfortable and home-like environment. This failed practice placed residents at risk for diminished quality of life and compromised dignity. Findings included . Resident 20. Record review showed that the resident was admitted to the facility on [DATE]. Record review showed the resident had diagnoses including dementia, muscle wasting and atrophy, difficulty in walking, lack of coordination, and muscle weakness. Record review of Resident 20's assessment dated [DATE], showed that the resident had severely impaired cognition and required limited assistance with one person for toileting. An observation on 01/22/2023 at 9:00 AM, showed Resident 20's bedside commode contained feces causing a strong odor. Resident 20 was observed in their bed. An observation on 01/22/2023 at 10:21 AM, showed Resident 20's bedside commode contained feces causing a…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-01-25 · tag F0677 — failed to help fully-dependent residents with daily care — isolated
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to provide nail care and shaving assistance for two of two residents (18 and 11) reviewed for Activities of Daily Living (ADL) assistance. This failed practice placed the residents at risk for unmet care needs and a diminished quality of life. Findings included . Review of the undated facility policy titled [Facility Name] Routine Standards of Care - Nursing, showed .Check the resident's nails for cleanliness each shift and after bathing. Provide nail care weekly, after bathing and as need (PRN) .Provide equipment for residents to shave themselves and assist as necessary. Resident 18. Record review showed the resident was initially admitted to the facility on [DATE]. Record review showed the resident had diagnoses that included osteoarthritis (inflammation of one or more joints) of right and left wrist and secondary osteoarthritis of right elbow, abnormalities of gait and mobility, and chronic pain. Record review showed that Resident 18's…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

$113,505 in federal fines across 1 penalty.

  • $113,505 — penalty dated 2024-02-09

Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.

Who owns this facility

Owner / managerTypeRoleSince
GAERTNER, ERICAIndividualW-2 MANAGING EMPLOYEEsince 08/20/2020
PALMER, THERESAIndividualW-2 MANAGING EMPLOYEEsince 02/04/2019
CARLSON, BARBARAIndividualCORPORATE DIRECTORsince 01/21/2020
DILLENBURG, JEANIndividualCORPORATE DIRECTORsince 01/01/2014
RANG, CINDIIndividualCORPORATE DIRECTORsince 12/15/2021
SPENCER, JUDYIndividualCORPORATE DIRECTORsince 01/21/2020
WELLEIN, STEPHENIndividualCORPORATE DIRECTORsince 01/01/2014
PUBLIC HOSPITAL DISTRICT 4 OF GRANT COUNTYOrganizationOPERATIONAL/MANAGERIAL CONTROLsince 05/12/2022

The source lists no ownership percentage for any party here — PECOS records a share only for equity interests, not for board or management roles.

1 organizational owner listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.

Follow the money — this home’s finances

Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.

$3.8M
Net patient revenuemost recent cost report
-34.0%
Operating marginrevenue minus expenses
Who pays — share of resident-days
Medicaid 74%Medicare 3%Other / private 23%

About 74% of this home’s resident-days are paid by Medicaid, which reimburses well below the cost of care in most states. Heavily Medicaid-dependent homes run on thinner budgets — a context worth holding next to the staffing and inspection record, not a fault in itself. A reported operating loss is common in this industry and is not by itself a sign of trouble — but paired with large related-party payments it can mean profit is being taken elsewhere in the ownership structure.

Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.

Cost & finances

$410per resident / day
operating cost
$12,467per month
≈ monthly operating cost
$306per day
avg. revenue, all payers

Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.

What families pay in WA

Paying with Medicaid

This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Washington Medicaid page.

Typical monthly cost in Washington
$13,155/mo
Nursing home (semi-private)
$15,969/mo
Nursing home (private)
$7,600/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 505390. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-03-21, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

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