Eliseo
1301 N Highlands Parkway, Tacoma, WA 98406 · Non profit - Corporation · 187 certified beds · (253) 752-7112 Medicare & Medicaid certified
This home has serious findings on its record. Read them closely before you consider it.
- no federal fines or payment denials on record
- it has an abuse, neglect, or exploitation citation (F0600), cited Sep 2024
- it has citations for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0604, F0605, F0609, F0610) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
- it has 1 actual-harm citation
- a high number of inspection citations overall (53) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
- its facility-reported quality-measure score sits well above its independent inspection score
- its independent health-inspection rating is low (2/5)
One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.
A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.
| Health inspectionSurveyor-assigned, ranked within your stateInspector-verified | 2 of 5 |
| StaffingFrom payroll records (PBJ) | 3 of 5 |
| Quality measuresSelf-reported by the facility | 5 of 5 |
Worth a closer look. This home's quality-measure rating runs 3 stars above its independent health-inspection score. The inspection is done by state surveyors; the quality-measure score leans on data the facility reports about itself — so a gap this large is worth reading the inspection record for.
Location & what’s nearby
Open in Google Maps ↗ · Directions ↗ · Larger map ↗
Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.
Quality measures — how residents actually fare
| Overall quality measures | 5 of 5 |
| Long-stay residentspeople who live here | 5 of 5 |
| Short-stay residentsrehab / post-hospital | 5 of 5 |
Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.
Trend — is this home getting better or worse?
Over 2025-02 to 2026-06, this home’s CMS overall rating improved from 2 to 3 stars. From monthly CMS archive snapshots.
Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.
See all quality measures vs. state & national benchmarks
| Measure | This home | State avg | Typical state | vs typical state |
|---|---|---|---|---|
| Long-stay residents whose need for help with daily activities increased | 13.0% | 14.2% | 15.4% | better |
| Long-stay residents who lose too much weight | 3.3% | 5.5% | 5.4% | better |
| Long-stay residents with a catheter left in their bladder | 0.2% | 1.0% | 0.9% | better |
| Long-stay residents with a urinary tract infection | 0.3% | 1.6% | 2.0% | better |
| Long-stay residents with depressive symptoms | 79.2% | 17.7% | 6.5% | worse than state‡ — see note marked double-dagger below the table |
| Long-stay residents who were physically restrained | 0.0% | 0.1% | 0.1% | better |
| Long-stay residents with falls causing major injury | 3.3% | 2.6% | 3.3% | typical |
| Long-stay residents whose ability to walk worsened | 6.5% | 17.2% | 16.1% | better |
| Long-stay residents on antianxiety or hypnotic medication | 17.3% | 12.4% | 18.9% | typical |
| Long-stay residents given the seasonal flu vaccine | 100.0% | 93.8% | 95.3% | typical |
| Long-stay residents with pressure ulcers | 1.4% | 4.3% | 4.7% | better |
| Long-stay residents with worsening bladder/bowel control | 24.6% | 22.5% | 21.2% | worse |
| Long-stay residents who got an antipsychotic medication§ — see the note below the table | 18.0% | 15.1% | 17.1% | typical |
| Short-stay residents who newly got an antipsychotic medication | 0.0% | 1.3% | 1.4% | better |
| Short-stay residents given the seasonal flu vaccine | 94.6% | 82.0% | 79.4% | better |
| Short-stay residents rehospitalized after admission | 21.7% | 19.9% | 22.6% | typical |
| Short-stay residents with an outpatient ER visit | 15.2% | 13.4% | 12.0% | worse |
| Long-stay hospitalizations per 1,000 resident days | 0.36 | 1.33 | 1.67 | better |
| Long-stay outpatient ER visits per 1,000 resident days | 0.37 | 1.52 | 1.80 | better |
‡ On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.
§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.
CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.
Short-stay rehab — if you are coming here from a hospital
Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.
56.5% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — CMS rates that better than the national rate. This is CMS’s risk-adjusted rate over 562 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.
Met the expected recovery: 73.0% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 233 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.
Therapy staffing: this home’s payroll records show 0.24 therapist hours per resident per day in 2026Q1 — more than 32% of the 13,892 homes that report any therapy hours at all.
Weekend therapy: weekend therapy hours are 16% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.
This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.
See every short-stay measure CMS publishes for this home
| Measure | This home | U.S. median | Period covered | CMS’s call |
|---|---|---|---|---|
| Got home and stayed homeRate of successful return to home or community from a SNF | 56.5%CMS range 52.9–60.5 | 51.5% | Oct 2022–Sep 2024 | better than U.S. |
| Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF | 7.9%CMS range 6.0–10.4 | 10.7% | Oct 2022–Sep 2024 | better than U.S. |
| Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge | 73.0% | 56.6% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge | 60.1% | 52.8% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge | 61.4% | 50.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified | 96.4% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting | 97.3% | 100.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge | 98.3% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay | 0.7% | 0.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened | 1.4% | 1.9% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization | 5.3%CMS range 3.6–7.9 | 7.1% | Oct 2023–Sep 2024 | no different from U.S. |
| Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs | 0.83 | 1.02 | Oct 2022–Sep 2024 | CMS makes no comparison for this measure |
From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.
Staffing
How full it usually is: this home is certified for 187 beds and averages 124.6 residents a day — about 67% occupied, or roughly 62 beds typically open. It often has substantial empty capacity — worth asking why, since low census can reflect either a new or shrinking home or one families are avoiding. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.
Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 4.33 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 0.67 is at or above the 0.55-hour RN benchmark and nurse-aide staffing of 2.72 is at or above the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.
Weekend coverage: total nurse staffing is 3.90 hrs/resident/day on weekends vs 4.50 on weekdays — 13% thinner on weekends. RN hours go from 0.70 to 0.60 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)
This home’s total nursing-staff turnover of 43% is about the same as the national median of 45%.
Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.
Inspection trend
Deficiencies are unchanged from the previous inspection. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.
Inspection deficiencies
State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.
Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.
53 citations, most serious first. The 11 most serious are shown; the remaining 42 are one tap away and print in full.
- Actual harm · Gcited before2024-10-25 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY . Based on observation, interview and record review, the facility failed to evaluate the effectiveness of fall prevention interventions, need for additional action, and/or attempt to mitigate envionmental modifications preferred by the resident that presented a risk to safety for 1 of 3 sampled residents (Resident 1) reviewed for accidents and hazards. Resident 1 experienced harm when they fell out of bed and sustained a neck fracture. This failure placed residents at risk for falls, injury and a diminished quality of life. Findings included . Review of the facility Fall Prevention Program policy and procedure dated 03/2023 showed the facility used a standardized risk assessment for determining a resident's fall risk. The risk assessment categorizes residents according to low, moderate, or high risk. According to the policy, each resident's risk factors, and environmental hazards are evaluated when developing the resident's comprehensive plan of care. <Resident 1> Review of the 08/21/2024 Quarterly Minimum Data…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-04-22 · tag F0553 — failed to let residents help plan their care — isolatedAllow resident to participate in the development and implementation of his or her person-centered plan of care.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to incorporate resident's and resident representative's preferences for medical oversight into the plan of care for 1 of 3 residents (Resident 2) reviewed for resident rights. This failure placed residents at risk of suboptimal clinical outcomes, medical complications and frustration.Findings included .Resident 2 was admitted on [DATE] with diagnoses including peripheral arterial disease (circulatory condition where narrowed blood vessels reduce blood flow to the limbs, most commonly the legs) and diabetes. The admission Minimum Data Set Assessment (MDS), an assessment tool, dated 10/13/2025, showed Resident 2 had moderate cognitive impairment, required substantial assistance from staff for dressing, bed mobility and transfers. The MDS showed it was very important for Resident 2's family to be involved in discussions about their care.Resident 2's hospital Podiatry Consult, dated 10/03/2025, showed Resident 2 had a history of diabetic ulcerations (wounds)…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-04-22 · tag F0573 — isolatedLet each resident or the resident's legal representative access or purchase copies of all the resident's records.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to provide complete medical records upon request for 2 of 3 residents (Resident 1 and 2) reviewed for medical records. This failure placed residents at risk of lack of knowledge of their medical condition, continuity of care and frustration.Findings included.On 02/04/2026 at 3:13 PM, Collateral Contact 1 (CC1) said their family had requested the complete medical records of Resident 1 and 2 and had received the records however they had missing documents and were not complete. CC1 said the records did not show the identity of some of the care staff.Resident 1's Authorization to Disclose Health Information, dated 10/21/2025, showed Resident 1's legal representative had requested Resident 1's entire record from the facility.Resident 2's Authorization to Disclose Health Information, dated 10/21/2025, showed Resident 2's legal representative had requested Resident 1's entire record from the facility. On 02/06/2026 at 12:42 PM, Staff A, Medical Records Assistant, said when a resident and/or resident representative requested their…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-04-22 · tag F0684 — failed to provide proper treatment and quality of care — isolatedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to recognize potential diabetic complications for 1 of 3 residents (Resident 1) and failed to determine and document cause and treatment for a skin tear for 1 of 3 residents (Resident 2) reviewed for quality of care. This failure placed residents at risk of medical complications, infection and a decreased quality of life.Findings included.RESIDENT 1Resident 1 was admitted on [DATE] with diagnoses including Diabetes (condition that affects blood sugar levels in the blood). The admission Minimum Data Set (MDS), an assessment tool, dated 09/03/2025, showed Resident 1 was severely cognitively impaired.On 02/26/2026 at 10:18 AM, Collateral Contact 4 (CC4), said they visited Resident 1 daily at the facility. CC4 said Resident 1 had not been eating at the facility and was not doing well. CC4 said they had asked the nursing staff why they were not checking Resident 1's blood sugar because they were a diabetic and took medication for it. CC4 said the staff told…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-04-22 · tag F0842 — failed to keep accurate, complete medical records — isolatedSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review, the facility failed to accurately document the amount of food eaten for 2 of 3 residents (Resident 3 and 4) reviewed for documentation. This failure placed residents at risk for inaccurate medical records, clinical assessments and lack of clinical interventions.Findings included.On 03/03/2026 at 10:00 AM, Collateral Contact 2 (CC2), said they had assisted their family members to eat at the facility and sat with them numerous times during meals. CC2 said when they asked the facility staff what was recorded in the medical record for food consumed during meals it did not match with what they had witnessed, they lied.On 04/21/2026 at 12:03 PM, Resident 3 was observed eating their lunch in the dining room. Staff D, Certified Nursing Assistant (CNA), was assisting Resident 3 to eat. Observation of Resident 3's lunch tray showed a few bites taken out of the main dish and the remainder of the meal untouched. Resident 3 indicated they were finished eating and wanted to return to their room. Staff D assisted Resident 3 out of the dining room.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-01-28 · tag F0684 — failed to provide proper treatment and quality of care — isolatedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to follow their bowel protocol by not administering necessary bowel medications per policy and provider orders for 1 of 4 residents (Resident 1) reviewed for constipation. This failure placed residents at risk of constipation, rehospitalization, and a diminished quality of life.Findings included.Review of a facility policy titled Management of Constipation, undated, showed bowel patterns would be documented daily. Review of the document showed if a resident did not have a bowel movement (BM) in 48 hours, the facility bowel protocol would have been initiated. Review showed the protocol as follows:-if no BM in two days, give Milk of Magnesia (MOM, a medication to relieve constipation) on the morning of the third day on day shift-if no BM in 8-10 hours after MOM, perform digital rectal exam-If soft stool present give Bisacodyl (a medication to relieve constipation) rectal suppository on evening shift-if no results from rectal suppository within 4 hours, call…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2025-06-26 · tag F0842 — failed to keep accurate, complete medical records — patternSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY . Based on observation, interview and record review, the facility failed to ensure medical records were complete and accurate for 3 of 3 residents (Resident 1, 2 and 3). This failure placed residents at risk for incomplete and inaccurate medical records and unmet care needs. Findings included . <RESIDENT 1> Resident 1 was admitted on [DATE] with a diagnosis of a stroke. Resident 1's mental health provider notes, dated 06/17/2025, showed the resident was crying throughout the session, had thoughts of despair and was at moderate to high risk for suicide or self-injurious behaviors. Resident 1's progress notes, dated 06/18/2025 at 2:42 AM, showed the resident was on alert for suicidal ideation and was observed during Q [every] 15 minutes checks. Resident 1's physician orders, dated 06/17/2025 and discontinued on 06/19/2025, showed an order to ensure a 15-minute check form was completed. On 06/18/2025 at 12:54 PM Resident 1 was observed sitting in her wheelchair next to her bed. Observation from the hallway showed…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-06-26 · tag F0571 — isolatedLimit the charges against residents' personal funds for items or services for which payment is made under Medicare or Medicaid.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY . Based on interview and record review, the facility failed to notify residents of what the charge would be for services not covered under their Medicare Managed Care and/or private pay agreements for 1 of 1 resident (Resident 3) reviewed for billing practices. This failure put residents at risk of unknown service costs, frustration and lack of services. Findings included . Resident 3 was admitted to the facility on [DATE]. Resident 3's Health Center admission Packet, undated, showed the private pay charges for the daily room rates and showed that unless covered by a private insurance provider the resident would be charged for a list of services if they were prescribed or requested. The list of services did not include the charges for the services. On 06/18/2025 at 12:13 PM, Staff A, admission Assistant, said they reviewed the Health Center admission Packet with Resident 3. Staff A said the only charges they reviewed with residents admitting to the facility are the daily room and board charges for private pay…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2025-05-09 · tag F0656 — failed to write and follow a full care plan — patternDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY . Based on observation, interview, and record review, the facility failed to develop and/or implement comprehensive care plans for 5 of 23 sampled residents (Residents 104, 20, 72, 7 and 114) whose care plans were reviewed. Failure to develop/implement a comprehensive care plan related to activities, pain, edema (fluid build-up causing swelling), and personal hygiene placed the resident at risk for unmet needs and a diminished quality of life. Findings included . Review of the electronic health record (EHR) showed Resident 104 admitted to the facility on [DATE] with diagnoses that included dementia (a group of cognitive disorders with a decline in memory and thinking that interferes with daily life), diabetes (too much sugar in the blood) and high blood pressure. Resident 104 was rarely understood. Review of the Activity Preference section of the annual minimum data set (MDS, a required assessment tool) dated 03/24/2025 showed listening to music, having magazines, books or newspapers and doing favorite…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2025-05-09 · tag F0684 — failed to provide proper treatment and quality of care — patternProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Resident 7 Resident 7 admitted to the facility on [DATE] with diagnoses that included chronic kidney disease (a long-term disease where the kidneys cannot filter the blood properly), dependence on renal dialysis (a treatment to remove extra fluid from the body), and localized edema (swelling in specific areas in the body). The minimum data set (MDS), an assessment tool, dated 04/21/2025, showed Resident 7 was able to make needs known. Review of provider orders showed Resident 7 had an order to wear compression stockings every day for edema. Review showed compression stockings were ordered to be put on in the morning and removed at bedtime. Observation on 05/05/2025 at 2:15 PM showed Resident 7 with moderate edema to both feet. Resident 7 was sitting up in their wheelchair with feet on the floor. Resident 7 did not have compression socks on. Observation on 05/07/2025 at 9:25 AM showed Resident 7 did not have their compression socks on. Observation on 05/08/2025 at 1:36 PM showed Resident 7 was sitting up in their…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2025-05-09 · tag F0692 — failed to prevent malnutrition and dehydration — patternProvide enough food/fluids to maintain a resident's health.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY . Based on observation, interview, and record review, the facility failed to monitor residents' fluid intake and provide the amount of fluid per provider's orders for 2 of 2 sampled residents (Residents 7 and 381) when reviewed for nutrition/hydration. This failure placed residents at risk of fluid overload, avoidable pain, and a diminished quality of life. Findings included . Resident 7 Review of the electronic health record (EHR) showed Resident 7 readmitted to the facility on [DATE] with diagnoses of fracture of the spine, chronic kidney disease, and diabetes (too much sugar in the blood). Resident 7 was able to make needs known. Review of a provider's orders, dated 04/14/2025, showed Resident 7 had a 1200 cubic centimeter (cc) fluid restriction with 420 cc provided by nursing and 780 cc provided by dietary. Review showed a provider's order, dated 04/14/2025, for night nursing to total the fluids provided by nursing and dietary during the day. Observation on 05/06/2025 at 1:21 PM showed Resident 7 laid in bed…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
Show the remaining 42 citations
- Potential for harm · E2025-05-09 · tag F0695 — failed to provide proper breathing / tracheostomy care — patternProvide safe and appropriate respiratory care for a resident when needed.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY . Based on observation, interview, and record review, the facility failed to ensure oxygen tubing was dated and regularly changed for 3 of 3 sampled residents (Residents 7, 112 and 87) when reviewed for respiratory care. This failure placed residents at risk for unmet care needs, medical complications, and a diminished quality of life. Findings included . Review of a facility's policy titled, Oxygen Therapy, dated 1/2020 showed oxygen tubing, cannula or mask, humidification was to be changed weekly by nursing staff. An additional policy titled, Small Volume Nebulizer (SVN, a device used to deliver medication in the form of a fine mist, or aerosol, to the lungs through inhalation) and a Metered-Dose Inhaler, (MDI, a device that delivers a specific amount of medication to the lungs in a form of a short burst of aerosol medication via inhalation), treatment, dated 11/2023 showed the facility's clinical team members were responsible in the delivery of the intermittent aerosol therapy by SVN. The equipment was to be…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-05-09 · tag F0559 — isolatedHonor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY . Based on interview and record review, the facility failed to provide an opportunity for a resident to see the new location and meet new roommates for 1 of 1 Sample Resident (Resident 31) when reviewed for room changes. This failure placed residents at risk for psychosocial decline and diminished quality of life. Findings included . Review of the electronic health record (EHR) showed Resident 31 admitted to the facility on [DATE] with diagnoses that included chronic obstructive pulmonary disease (COPD, prevents airflow to the lungs causing breathing issues), generalized muscle weakness and was able to make needs known. During an interview on 05/05/2025 at 2:26 PM, Resident 31 stated they had moved three times within the last few months. Resident 31 stated they were unhappy with the previous room move as they did not have a choice in the move and did not get to see the new room prior to moving. Review of the EHR showed Resident 31 had room moves on 02/18/2025, 02/27/2025 and 04/22/2025. Review of a progress…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-05-09 · tag F0578 — failed to honor advance directives / code status — isolatedHonor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY . Based on interview and record review, the facility failed to obtain a court-appointed guardianshipyes (legal process where a court appoints someone to make decisions for a person who is unable to do so for themselves) and/or to obtain and periodically review a resident's advanced directive (AD, a legal document that establishes a medical decisionmaker if you are unable to make decisions for yourself) for 2 of 3 sampled residents (Residents 14 and 99) when reviewed for advanced directive. This failure placed residents at risk of not having an established decisionmaker, lack of ability to direct care, and a diminished quality of life. Findings included . Resident 14 Review of the electronic health record (EHR) showed Resident 14 initially admitted to the facility on [DATE] and was able to make needs known. The quarterly minimum data set (MDS, a required assessment tool), dated 03/21/2025, showed Resident 14 had diagnoses that included dementia (a group of thinking and social symptoms that interferes with daily…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-05-09 · tag F0605 — failed to not use drugs as a restraint — isolatedPrevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY . Based on observation, interview, and record review, the facility failed to prevent the use of chemical restraints for 1 of 5 sampled residents (Resident 83) reviewed for unnecessary medications. This failure placed residents at risk of side-effects from the medications, unnecessary chemical restraints, and a diminished quality of life. Findings included . Resident 83 admitted to the facility on [DATE] with diagnoses that included vascular dementia (a condition resulting in symptoms such as memory loss, confusion, and difficulty with reasoning and planning) and depression. The quarterly minimum data set (MDS), an assessment tool, dated 03/07/2025, showed Resident 83 was confused and dependent on staff for care. Review of the electronic heath record (EHR) showed Resident 83 was taking Seroquel (an antipsychotic medication), dated 03/31/2024, Depakote (an antiseizure medication used for mood stabilization), and Mirtazapine (an antidepressant medication). Review of provider orders showed Resident 83 started on…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-05-09 · tag F0609 — failed to report abuse allegations — isolatedTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY . Based on interview and record review, the facility failed to identify and report an allegation of abuse for 1 of 1 sampled resident (Resident 31) when reviewed for abuse. This failure placed residents at risk for unidentified and repeated potential abuse, neglect and a diminished quality of life. Findings included . Review of the electronic health record (EHR) showed Resident 31 admitted to the facility on [DATE] with diagnoses that included chronic obstructive pulmonary disease (COPD, prevents airflow to the lungs causing breathing issues), generalized muscle weakness, and was able to make needs known. Review of the facility's policy titled, Abuse, Neglect and Exploitation dated October 2022, showed, As part of the resident abuse prevention, the staff will . identify the different types of abuse to include certain resident to resident altercations .immediately investigate . report all alleged violations of abuse within specified timeframes. During an interview on 05/05/2025 at 2:29 PM, Resident 31 stated they…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-05-09 · tag F0657 — failed to keep the care plan current — isolatedDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY . Based on interview and record review, the facility failed to provide and/or maintain documented care conferences in a timely manner for 2 of 3 sampled residents (Residents 72 and 77) when reviewed for care planning. This failure placed residents at risk for unmet care needs and a diminished quality of life. Findings included . Resident 72 Review of the electronic health record (EHR) showed Resident 72 admitted to the facility on [DATE] with diagnoses that included diabetes (too much sugar in the blood) and high blood pressure and was able to make needs known. During an interview on 05/05/2025 at 2:29 PM Resident 72 stated they had not gone to a care conference meeting. Review of Resident 72's EHR on 05/08/2025 showed no documentation that a care conference had occurred. Resident 77 Review of the EHR showed Resident 77 admitted to the facility on [DATE] with diagnoses that included heart failure, arthritis (swelling of the joints), and depression. Resident 77 was able to make needs known. During an interview on…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-05-09 · tag F0658 — failed to meet professional standards of care — isolatedEnsure services provided by the nursing facility meet professional standards of quality.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY . Based on observation, interview, and record review, the facility failed to ensure services provided met professional standards of practice by accurately documenting behavior monitoring for 1 of 3 residents (Resident 83) reviewed for dementia care. This failure placed residents/staff at risk of unmet care needs, unnecessary medications, and a diminished quality of life. Findings included . Resident 83 admitted to the facility on [DATE] with diagnoses that included vascular dementia (a condition resulting in symptoms such as memory loss, confusion, and difficulty with reasoning and planning) and depression. The quarterly minimum data set (MDS), an assessment tool, dated 03/07/2025, showed Resident 83 was confused and dependent on staff for care. Observation on 05/06/2025 at 1:05 PM showed Resident 83 was awake, alert, and pleasantly confused. Observation on 05/07/2025 at 1:36 PM showed Resident 83 was with eyes closed in their wheelchair. Observation on 05/07/2025 at 2:54 PM showed Resident 83 was in bed with…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-05-09 · tag F0685 — isolatedAssist a resident in gaining access to vision and hearing services.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY . Based on interview and record review, the facility failed to provide prompt services to maintain vision for 1 of 3 sampled residents (Resident 23) when reviewed for communication/sensory. This failure placed the resident at risk of unmet vision needs, inability to perform activities of daily living, inability to participate in leisure activities and a diminished quality of life. Findings included . Review of the electronic health record (EHR) showed Resident 23 readmitted to the facility on [DATE] with diagnoses that included diabetes (too much sugar in the blood) and depression. The quarterly minimum data set (MDS, a required assessment tool) dated 02/27/2025, showed Resident 23 had adequate vision with corrective lenses. During an interview on 05/05/2025 at 12:56 PM Resident 23 stated that they had gone to the eye doctor sometime in February of this year (2025) and received a prescription for new glasses; however, they had not received them, and staff were aware. Review of Resident 23's neuro-ophthalmology…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-05-09 · tag F0688 — failed to keep residents mobile / prevent decline — isolatedProvide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY . Based on observation, interview, and record review, the facility failed to ensure residents with limited range of motion received the necessary services to maintain their level of functioning and/or prevent decline for 1 of 3 sampled residents (Resident 31) when reviewed positioning/mobility. This failure placed the residents at risk for decreased range of motion (ROM), increased pain, and diminished quality of life. Findings included . Review of the electronic health record (EHR) showed Resident 31 admitted to the facility on [DATE] with diagnoses that included chronic obstructive pulmonary disease (COPD, prevents airflow to the lungs causing breathing issues), generalized muscle weakness and was able to make needs known. Review of the care plan, revised on 02/11/2025, showed Resident 31 had an activities of daily living (ADL) self-care performance deficit related to impaired balance. Review of the admission minimum data set (MDS, an assessment tool), dated 02/17/2025, showed Resident 31 had impairment of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-05-09 · tag F0697 — failed to manage pain — isolatedProvide safe, appropriate pain management for a resident who requires such services.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY . Based on observation, interview, and record review the facility failed to accurately assess and monitor pain for 2 of 4 residents (Residents 20 and 89) when reviewed for pain management. This failure placed the residents at risk for unidentified and unmanaged pain and a decreased quality of life. Findings included . Resident 20 Review of the electronic health record (EHR) showed Resident 20 was re-admitted to the facility on [DATE] with a diagnosis of chronic kidney disease with heart failure and was admitted to hospice (end of life care) services 01/16/2025. The resident was able to make needs known. During an interview and observation on 05/07/2025 at 9:23 AM, Resident 20 stated My chest and my kidneys hurt every day. It's getting worse. My belly hurts and my legs hurt all the time. I don't request pain medication unless I can't bear the pain because they are too busy. Review of the monthly pain management review dated 4/30/2025 showed a total of six as-needed (PRN) narcotic pain medications administered in…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-05-09 · tag F0744 — failed to care for residents with dementia — isolatedProvide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY . Based on observation, interview, and record review, the facility failed to ensure residents who experienced dementia-related behaviors received care and services to attain the highest practicable physical, mental, and psychosocial well-being when it did not identify and implement person-centered, individualized interventions for 1 of 3 sampled residents (Resident 83) when reviewed for dementia care. This failure placed residents at risk of unmet care needs, unnecessary medications, and a diminished quality of life. Findings included . Resident 83 admitted to the facility on [DATE] with diagnoses that included vascular dementia (a condition resulting in symptoms such as memory loss, confusion, and difficulty with reasoning and planning) and depression. The quarterly minimum data set (MDS), an assessment tool, dated 03/07/2025, showed Resident 83 was confused and dependent on staff for care. Review of the EHR showed Resident 83 was taking Seroquel (an antipsychotic medication) for a diagnosis of dementia with…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-03-18 · tag F0585 — failed to handle grievances — isolatedHonor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to promptly resolve grievances for 1 of 5 sample residents (Resident 1) reviewed for grievances and missing property. The failure to thoroughly investigate a grievance and either resolve the resident grievance timely or provide an explanation if the grievance could not be resolved placed residents at risk for frustration and a diminished quality of life. Findings included . Review of the facility Resident and Family Grievances policy and procedure, dated 01/2024, showed Staff E, Social Services Director was the designated Grievance Official. Grievances may be in the form of verbal complaint, or written complaint, to a staff member, Grievance Official, to an outside party, or during resident or family council meetings. The staff member receiving the grievance will record the nature and specifics of the grievance on the designated grievance form, or assist the resident or family member to complete the form. The Grievance Official will take steps to resolve…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-03-18 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolatedProvide appropriate pressure ulcer care and prevent new ulcers from developing.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, and record review the facility failed to ensure 1 of 3 sample residents (Resident 1) reviewed for Pressure Ulcers (PU - injury to the skin and underlying tissue due to prolonged pressure) received the necessary care and services, consistent with professional standards of practice, to prevent new ulcers from developing, identify and treat PUs. Failure to implement wound prevention, interventions, and to report on worsening conditions, placed residents at risk for deteriorating PU, increased discomfort, and a diminished quality of life. Findings included . Review of the 11/27/2024 admission Minimum Data Set (MDS - an assessment tool) showed Resident 1 was alert, oriented and was assessed to require substantial/maximal assistance with bed mobility, and had diagnoses including Peripheral vascular disease, and Diabetes Mellitus. Resident 1 was assessed at risk of developing pressure ulcers, and had no pressure ulcers, no venous ulcers, no arterial ulcers, no diabetic foot ulcers and no open…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-09-18 · tag F0600 — failed to protect residents from abuse and neglect — isolatedProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interviews and record review, the facility failed to protect a resident's right to be free from mental and verbal abuse for 1 of 3 sample residents (Resident 2) reviewed for resident to resident altercation. This failure placed residents at risk of verbal and mental abuse, psychosocial harm, and diminished quality of life. Findings included . Review of the facility policy titled, Abuse, Neglect and Exploitation, dated 10/22, showed the facility would implement policies and procedures to prevent and prohibit all types of abuse, that achieved the identification, ongoing assessment, care planning for appropriate interventions, and monitoring of residents with needs and behaviors which might lead to conflict. The policy further showed the facility would make efforts to ensure all residents were protected from physical and psychosocial harm during and after the investigation. Examples included room changes, if necessary, to protect the resident from the alleged perpetrator. Review of Resident…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2024-06-05 · tag F0761 — failed to label and store drugs safely — widespreadEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — the official record, unedited, may be distressing
Based on observation, interview, and record review, the facility failed to ensure proper labeling of insulins in 1 of 4 medication carts (700-hall Medication Cart) reviewed for medication storage. This failure placed residents at risk for receiving expired medications, ineffective medications, and a diminished quality of life. Findings included . Observation on 06/05/2024 at 9:22 AM showed two multi-dose insulin pens with no open date or expiration date in the 700-hall medication cart. During an interview on 06/05/2024 at 9:35 AM, Staff N, Licensed Practical Nurse, stated insulin pens should be dated when opened and there were two undated pens in the 700-hall medication cart. During an interview on 06/05/2024 at 11:10 AM, Staff B, Director of Nursing Services, stated the expectation was to date open insulins with the open date and expiration date. Reference WAC 388-97-1300(2) .
- Potential for harm · Fcited before2024-06-05 · tag F0812 — failed to store, cook, and serve food safely — widespreadProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation and interview, the facility failed to ensure foods were sanitarily stored in the kitchen and 3 of 4 resident refrigerators (Ocean, Mountain, and Narrows Dining) when reviewed for kitchen. These failures placed residents at risk of consuming contaminated foods, avoidable foodborne illness, and a diminished quality of life. Findings included . Observation on 06/02/2024 at 9:38 AM showed the facility walk-in refrigerator had four bags of raw chicken sitting in approximately one inch of bloodied water, one container of minced garlic without date label, a container of pudding with no date, a package of bacon with a use by date of 05/30, a salad uncovered, undated, and severely dried, four trays of raw fish on a rack uncovered and undated, and a container of sliced tomato without date label. The walk-in freezer showed a rack with several types of raw meat left exposed to the air and severely dried. During an interview on 06/02/2024 at 9:47 AM, Staff Q, Dietary Aid, stated the container of garlic, pudding, and bacon needed to be thrown out. Staff Q stated the rack of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-06-05 · tag F0552 — patternEnsure that residents are fully informed and understand their health status, care and treatments.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY . Based on interview and record review the facility failed to have psychotropic (medications that affect a person's mental state) medication consents signed and in place prior to resident receiving medications for 3 of 5 sampled residents (Residents 40, 78 & 119) reviewed for psychotropic medication use. This failure placed the residents at risk for adverse side effects and diminished quality of life. Findings included . Review of the facility's document titled, The Process of Informed Consent, dated December 1998, showed to be fully informed, a nursing facility resident must receive appropriate and meaningful information relative to their health care decision-making. The procedure included language that residents could reasonably be expected to understand; Current medical condition or prognosis, Expected medical condition or prognosis, Suggested treatment or services, Anticipated results of proposed treatment, Recognized serious possible risks, complications and anticipated benefits involved in treatment and in…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-06-05 · tag F0684 — failed to provide proper treatment and quality of care — patternProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY . Based on observation, interview and record review, the facility failed to ensure that residents received treatment and care in accordance with professional standards of practice for 5 of 25 sampled residents (Residents 107, 30, 42, 78, and 2) reviewed for quality of care. Failure to consistently monitor and document edema (swelling caused by too much fluid trapped in the body's tissues) for Resident 107 and 30, provide management of a surgical wound for Resident 42, ensure adequate positioning was provided for Resident 78, and notify the provider of an acute change in respiratory status for Resident 2 placed the residents at risk for worsening conditions, discomfort, and a decreased quality of life. Findings included . Resident 42 Resident 42 admitted to the facility on [DATE] with a diagnosis of fracture of left femur with subsequent placement of an intramedullary rod (a medal rod used to stabilize long bone fractures within the cavity of the bone). During an interview on 06/03/2024 at 10:08 AM, Resident 42's…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-06-05 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — patternEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY . Based on observation, interview, and record review, the facility failed to ensure resident environments were free from accident hazards for 3 of 6 sampled residents (Residents 121, 68, and 4) when reviewed for accident hazards. The facility failure to secured medications (Resident 121), investigate falls and implement fall precautions (Resident 68), and ensure bedrails were firmly installed (Resident 4) placed residents at risk of avoidable injury, hospitalization, and a diminished quality of life. Findings included . <Unsecured Mediations> Observation on 06/02/2024 at 10:07 AM showed a refrigerator in the Narrows dining room with a lunch bag. Observation showed that the lunch bag contained a lidocaine patch (a topical medication to reduce pain). During an interview on 06/02/2024 at 10:42 AM, Staff A, Administrator, stated all medications should be locked in a medication cart or medication room and should not be accessible to residents. Staff A stated the lidocaine patch should not be left in the resident…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-06-05 · tag F0883 — failed to offer flu and pneumonia vaccines — patternDevelop and implement policies and procedures for flu and pneumonia vaccinations.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY . Based on interview and record review, the facility failed to offer, educate, and obtain consent for influenza and/or pneumococcal vaccines for 5 of 5 residents (Residents 74, 90, 102, 108, and 120) when reviewed for influenza and pneumococcal immunizations. These failures denied residents the opportunity to make an informed decision regarding receiving immunizations and/or placed the residents at risk for communicable diseases, complications of other medical conditions, hospitalization, and death. Findings included . Review of the facility policy titled Vaccination for Residents dated 01/28/2022 showed that all residents would be offered vaccines that aided in preventing infectious diseases. Prior to receiving a vaccination, the resident or their representative would be provided information and education on the benefit and potential side effects of the vaccination and documented in the resident's medical record. Review of Resident 74's electronic health record (EHR) showed the resident admitted to the facility…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-06-05 · tag F0887 — patternEducate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY . Based on interview and record review, the facility failed to offer, educate, and obtain consent for Covid-19 vaccinations for 5 of 5 residents (Residents 74, 90, 102, 108, and 120) when reviewed for immunizations. This failure denied residents the opportunity to make an informed decision regarding receiving Covid-19 vaccines and/or placed the residents at risk for complications, hospitalization, and a decreased quality of life. Findings included . Review of the facility policy titled Vaccination for Residents dated 01/28/2022 showed that all residents would be offered vaccines that aided in preventing infectious diseases. Prior to receiving a vaccination, the resident or their representative would be provided information and education on the benefit and potential side effects of the vaccination and this would be documented in the resident's medical record. Review of Resident 74's electronic health record (EHR) showed the resident admitted to the facility on [DATE]. No documentation was in the EHR that staff…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-06-05 · tag F0908 — failed to keep essential equipment working — patternKeep all essential equipment working safely.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation and interview, the facility failed to maintain kitchen equipment in safe working order for a griddle/oven combo unit and 1 of 4 freestanding refrigerators when reviewed for kitchen. These failures places residents at risk of eating contaminated food, avoidable foodborne illness, fire injury, smoke inhalation, and a diminished quality of life. Findings included . Observation on 06/02/2024 at 9:35 AM showed a freestanding refrigerator with a tray of sandwiches inside. Observation showed standing water on the bottom of the refrigerator and droplets of condensation gathered on the ceiling. A metal container was on a crossbar inside the refrigerator and had approximately two inches of water and a small screwdriver and screws inside. Observation on 06/02/2024 at 9:48 AM showed a griddle/oven combo unit with a grease trap which stuck out approximately one and a half inches. Below the grease trap there was dried grease on the side of the unit and on the ground underneath. Observation on 06/04/2024 at 11:21 AM showed the freestanding refrigerator continued with water on…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-06-05 · tag F0909 — failed to maintain a comfortable temperature — patternRegularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.
What the surveyor found here — the official record, unedited, may be distressing
Based on observation and interview, the facility failed to inspect bedrails as part of a regular maintenance program. This failure placed residents at risk of falling, entrapment, avoidable injury, and a diminished quality of life. Findings included . During an interview on 06/05/2024 at 11:33 AM, Staff C, Registered Nurse/Unit Manager, stated there was no regular system for inspecting bedrails and staff were expected to notice loose bedrails and notify maintenance. During an interview on 06/05/2024 at 1:37 PM, Staff B, Director of Nursing Services, stated staff were to notice loose bedrails and notify maintenance. During an interview on 06/05/2024 at 2:40 PM, Staff M, Maintenance Director, stated there was no system for regular inspection of bedrails. Staff M stated staff would inform maintenance that bedrails needed tightening as they were discovered. During an interview on 06/05/2024 at 3:05 PM, Staff A, Administrator, stated that inspection of bedrails should be part of a regular preventative maintenance schedule. SEE F689 Reference WAC 388-97-2100 .
- Potential for harm · D2024-06-05 · tag F0604 — failed to not use physical restraints improperly — isolatedEnsure that each resident is free from the use of physical restraints, unless needed for medical treatment.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY . Based on observation, interview, and record review, the facility failed to ensure residents were free from physical restraints with the use of a mobility device for 1 of 3 sampled residents (Resident 78) when reviewed for physical restraints. This failure placed residents at risk for avoidable injury, psychological harm, and decreased quality of life. Findings included . Resident 78 was admitted to the facility on [DATE] with multiple diagnoses to include Parkinson's disease (a brain disorder that causes unintended or uncontrollable movements and difficulty with coordination), asthma, and depression. Resident 78 was able to make needs known. Observation on 06/02/2024 at 11:15 AM showed Resident 78 using a tilt in space wheelchair (w/c) with a pressure alarm attached to it. Resident 78 was leaning to the front right. A staff member repositioned the resident and tilted the w/c back. Review of Resident 78's electronic health record showed no documentation of a restraint assessment or provider order for a…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-06-05 · tag F0641 — isolatedEnsure each resident receives an accurate assessment.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY . Based on interview and record review, the facility failed to accurately assess a pressure ulcer/skin condition for 1 of 3 sampled residents (Resident 7) reviewed for pressure injury. This failure placed the resident at risk for health complications and diminished quality of life. Findings included . Resident 7 was admitted to the facility on [DATE] with multiple diagnoses to include Alzheimer's disease (a brain disorder that destroys memory and thinking skills), adult failure to thrive, and abnormal weight loss. Resident 7 was not able to make needs known. Review of a quarterly Minimum Data Set (MDS), an assessment tool, dated 05/20/2024, showed Resident 7 had two unstageable pressure ulcers (injury to skin due to pressure) which were present on admission. During an interview on 06/05/2024 at 10:06 AM, Staff K, MDS Nurse, stated it was coded inaccurately as Resident 7's pressure ulcers developed after admission into the facility. During an interview on 06/05/2024 at 11:22 AM, Staff B, Director of Nursing…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-06-05 · tag F0658 — failed to meet professional standards of care — isolatedEnsure services provided by the nursing facility meet professional standards of quality.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY . Based on observation, interview, and record review, the facility failed to ensure services provided met professional standards of practice for 3 of 4 sampled residents (Residents 2, 88 & 28) reviewed for anticoagulant (blood thinner medication) use and/or indwelling urinary catheter (IUC, a tube inserted in the body to empty the bladder of urine) care. The facility failed to ensure Resident 28 and 88's provider's orders for IUC were in place and/or accurate, and Resident 2's anticoagulant monitoring for side effects were documented. These failures placed residents at risk of medical complications, unmet needs, and a poor quality of life. Findings included . Review of Lippincott's Manual of Nursing Practice, dated 2024, showed that for patients receiving anticoagulation therapy observe carefully for any possible signs of bleeding and report immediately so that anticoagulant dosage may be reviewed and altered, if necessary. Resident 2 Resident 2 admitted to the facility on [DATE] with a diagnosis of atrial…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-06-05 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolatedProvide appropriate pressure ulcer care and prevent new ulcers from developing.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY . Based on observation, interview, and record review, the facility failed to provide necessary treatment to heal pressure injuries for 1 of 3 sampled residents (Resident 7) reviewed for pressure injuries. This failure placed the resident at risk for worsening pressure injury, infection, and diminished quality of life. Findings included . Resident 7 admitted to the facility on [DATE] with multiple diagnoses to include Alzheimer's disease (brain disorder that destroys memory and thinking skills), adult failure to thrive, and abnormal weight loss. Resident 7 was unable to make needs known. Observation and interview on 06/05/2024 at 1:24 PM, during a dressing change, showed Resident 7 had a dressing on the right outer ankle area that was dated 05/31/2024. Staff L, Licensed Practical Nurse, stated the dressing was not changed on 06/03/2024 as ordered. Review of Resident 7's treatment administration record for June 2024 showed missing documentation for multiple orders on 06/03/2024 during day shift. During an…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-06-05 · tag F0692 — failed to prevent malnutrition and dehydration — isolatedProvide enough food/fluids to maintain a resident's health.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY . Based on interview and record review, the facility failed to ensure a fluid restriction for provided and monitored for 1 of 3 sampled residents (Resident 54) reviewed for nutrition. This failure placed the resident at risk of fluid overload, avoidable swelling, and a diminished quality of life. Findings included . Resident 54 admitted to the facility on [DATE] with diagnoses of pulmonary edema (water in the lungs) and kidney failure. Review of Resident 54's provider's orders showed a fluid restriction of 1500 milliliter (ml) with nursing to provide 600 ml and dietary 900 ml. Review of Resident 54's medication administration record (MAR) showed two sections to document the amount of fluid consumed. The first section showed for nursing and dietary to document the amount consumed from 6:00 AM with no end time. The second section showed for nursing and dietary to document the amount consumed from 6:00 PM to 6:00 AM. There was no location to total the daily amount consumed and no instructions on how much liquid to…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-06-05 · tag F0758 — failed to limit and justify psychotropic drugs — isolatedImplement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY . Based on interview and record review, the facility failed to ensure as needed (PRN) psychotropic medications (affecting the mind) were limited to 14 days for 1 of 5 sampled residents (Resident 6) when reviewed for unnecessary medications. This failure placed the residents at risk for receiving unnecessary psychotropic medication, avoidable medication side effects, and a diminished quality of life. Findings included . Resident 6 admitted to the facility on [DATE] with multiple diagnoses to include dementia (brain disorder that impairs memory and thinking skills), anxiety, and congestive heart failure. Resident 6 was unable to make needs known. Review of Resident 6's provider's orders showed an order for lorazepam (an antianxiety medication) every 2 hours PRN started on 05/04/2024 and without a stop date. Review of Resident 6's pharmacy recommendations dated 05/14/2024 showed a recommendation to stop lorazepam PRN after 14 days. Review of Resident 6's medication administration record showed that Resident 6 was…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-03-12 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — patternEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation and interview, the facility failed to maintain the alarm function of two of three emergency exits, open to the outside and leading off the facility property, (600 hall and 700 hall) reviewed for safety/accident prevention. This failure placed cognitively impaired residents, residents who wander and have exit-seeking behaviors, at risk for being able to leave the facility unnoticed by staff, placing their safety at risk. Findings included . In observation on 03/12/2024 at 3:46 PM, at the end of the 700 hall, there was a double door exiting to an open unsecured side of the facility property, with the sidewalk and street beyond. Signs on the door read, Emergency exit only. Alarm will sound. When the door was opened by Staff E, Maintenance Staff, the alarm did not sound. In observation on 03/12/2024 at 3:51 PM, at the end of the 600 hall, there was a double door, leading to a small fenced area, with a gate exiting to the main parking lot in the front of the facility, which was open to the sidewalk and street beyond. Signs on the door read, Emergency exit only. Alarm…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-03-12 · tag F0880 — failed to prevent and control infections — patternProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to implement an infection control and prevention program that ensured that staff were fit tested (a process for determining whether a respirator properly fits the face of the person who wears it) for N-95 respirators (a type of disposable face mask that forms a tight seal to the face and is able to filter out airborn particles and pathogens [bacteria, virus, or other microorganism that can cause disease]) upon hire, and annually thereafter, for six of six staff (Staff D, G, H, I, J, and K) reviewed for N-95 respirator fit testing. In addition, these staff were working with residents during a COVID-19 (contagious respiratory disease caused by the SARS-CoV-2 virus) outbreak in the facility. This failure placed residents and staff at risk for exposure to, and spread of, communicable diseases such as COVID-19. Findings included . Review of the facility COVID-19 outbreak line list (a table that contains information about each case in an outbreak), on 03/06/2024, showed that the facility was currently experiencing a COVID-19…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-12-04 · tag F0610 — failed to investigate and act on abuse reports — isolatedRespond appropriately to all alleged violations.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY . Based on interviews and record reviews, facility failed to ensure a resident-to-resident altercation was identified and investigated for 1 of 4 residents (Resident 1) reviewed for abuse allegations. Failure to identify and thoroughly investigate an abuse allegation placed residents at risk for recurrence of alleged abuse and a diminished quality of life. Findings included . Review of the facility policy, Abuse, Neglect and Exploitation, dated October 2022, showed that when suspicion or reports of abuse, neglect or exploitation occur, an immediate investigation was warranted. According to the policy, the facility would, during and after investigation: • Respond immediately to protect the alleged victim. • Examine the alleged victim for sign of injury. • Increase supervision of alleged victim and residents. • Make room or staffing changes if needed to protect the resident. • Provide emotional support. • Revise care plan if resident's medical, nursing, physical, mental or psychosocial needs or preferences changed…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2023-08-17 · tag F0812 — failed to store, cook, and serve food safely — patternProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations, interviews, record review, and policy review, the facility failed to ensure the kitchen was maintained and operated in a sanitary manner to prevent the potential spread of foodborne illness to all 130 residents. Specifically, the facility failed to ensure sanitizer solutions were at the proper concentration, tray line temperatures were within safe ranges, dishes were clean, hair coverings were worn, foods were labeled, and environmental surfaces were free of excessive grime, crumbs, and black substance. Findings include: Review of the Food Temperatures policy dated 01/02/23 and provided by the facility revealed, Food will be served at proper temperature to ensure food safety .Record reading on Food Temperature Log form at beginning of tray line. If temperatures do not meet acceptable serving temperatures, reheat the product or chill the product to the proper temperature. Take the temperature of each pan of product before serving. Acceptable serving temperatures are . hazardous salads and desserts <41 degrees (Fahrenheit) . Review of the Sanitation of Equipment…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2023-08-17 · tag F0880 — failed to prevent and control infections — patternProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, document review, interview and facility policy review, the facility failed to ensure proper infection control in the following areas: proper infection control practices with residents on transmission-based precautions (TBP) for COVID and the timely notification of the health department of the COVID outbreak; providing diagrams for the water flow in the facility and testing waterborne pathogens; transporting uncovered clean clothing throughout the facility. These deficient practices had the potential to affect all 130 residents and to allow exposure to non-COVID residents to COVID, waterborne pathogens and their clothing to dust and germs. Findings include: 1. Review of the facility policy titled, Infection Prevention and Control dated 01/28/22 revealed, Policy: This facility will facilitate the safe care of all resident and staff with known or suspected communicable disease by establishing and maintaining an infection prevention and control program designed to provide a safe sanitary, and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-08-17 · tag F0578 — failed to honor advance directives / code status — isolatedHonor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure that an establish advanced directive (AD) was enacted as directed for 1 of 5 residents (Resident 19) reviewed for AD. This failure denied the resident the opportunity to direct their healthcare during an event when they were unable to make decisions or communicate their healthcare preferences. Findings included . ADVANCE DIRECTIVES (AD) An AD is a written instruction, such as a living will or durable power of attorney [DPOA] for health care, recognized under State law (whether statutory or as recognized by the courts of the State), relating to the provision of health care when the individual is incapacitated. PHYSICIAN ORDERS FOR LIFE-SUSTAINING TREATMENT (POLST) Federal regulation defined a POLST as .a form designed to improve patient care by creating a portable medical order form that records patients' treatment wishes so that emergency personnel know what treatments the patient wants in the event of a medical emergency, taking the patient's…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-08-17 · tag F0580 — failed to tell family and doctor about changes — isolatedImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, record review, and policy review, the facility failed to notify one of 31 sampled residents (Resident (R)109) physician and family member of an injury sustained to R109's toe first discovered on 06/20/23. This resulted in a delay for a referral to the podiatrist. Findings include: Review of the facility's policy titled, Skin Care Protocol & Monitoring dated 08/2019 and provided by the facility revealed, Complete resident incident report. Incident Report must include the following: vi. Notification of MD [medical doctor] and family. Review of the facility policy titled, Notification of Resident Change of Condition dated 02/2012 and provided by the facility revealed, Unit Coordinators are responsible to ensure that residents' physician and responsible party are notified whenever there is a significant change of condition in a resident's physical, mental or psychological status including accidents . Review of the undated admission Record in the electronic medical record (EMR) under…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-08-17 · tag F0584 — failed to keep a safe, clean, comfortable home — isolatedHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, record review, interview and facility policy review, the facility failed to ensure resident equipment was maintained and in good repair for four (Resident (R)11, R51, R69, and R100) of 31 sampled residents. The resident's wheelchair arms had cracked or missing protective material exposing the cloth like material. This deficient practice had the potential to allow residents with frail skin to receive soars or prevent the wheelchairs from being thoroughly clean, increasing risk of infection. Finding include: Review of the facility policy titled, Resident Transport Wheelchair Cleaning dated 01/28/22 revealed, Policy: The intent of this policy is to establish a procedure for the proper and safe technique to be used for cleaning manually operated transport wheelchairs. Review of R11's undated admission Record under the Profile tab in the electronic medical record (EMR) revealed and admission date of 09/13/12 with diagnoses of Alzheimer's disease and dementia. During observations on 08/14/23 at 11:33 AM, 08/15/23 at 12:45 PM, 08/16/23 at 11:14 AM, and 08/17/23 at…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-08-17 · tag F0645 — isolatedPASARR screening for Mental disorders or Intellectual Disabilities
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to refer one (Resident (R) 70) of one resident reviewed for Preadmission Screening and Resident Review (PASRR) residents for a Level II, with a qualifying diagnosis of mental illness in the sample of 31. This had the potential to cause R70 to not receive necessary mental health services. Findings include: Review of R70's admission Record, located under the Profile tab of the electronic medical record (EMR) revealed R70 was admitted to the facility on [DATE] with diagnoses that included metabolic encephalopathy, anxiety disorder unspecified and post-traumatic stress disorder (PTSD), unspecified. Review of R70's Preadmission Screening and Resident Review (PASRR) Level I Screening Tool, dated 07/24/23 and located under the Misc (Miscellaneous) tab of the EMR, revealed R70 did not have a diagnosis or evidence of a major mental illness and had no significant impairment in functioning related to a suspected or known diagnosis of mental illness. Review of R70's…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-08-17 · tag F0684 — failed to provide proper treatment and quality of care — isolatedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, record review and policy review, the facility failed to ensure one out of one resident reviewed for non-pressure skin conditions (Resident (R)109) received adequate nursing care and services to address an injury to her toe. Specifically, the facility failed to complete an initial investigation in accordance with facility policy (Incident Report), initiate subsequent monitoring and documentation (alert charting), and determine if interventions were needed to protect the injured area and to prevent re-injury. Findings include . Review of the facility's policy titled, Skin Care Protocol & Monitoring dated 08/2019 and provided by the facility revealed, Purpose - To provide the Nursing staff with a planned, organized systematic approach to the identification, assessment, and treatment of residents at risk for or having impaired skin integrity .Procedure - Assess the skin integrity of every resident upon admission and weekly thereafter . The assessment must include the entire body…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-08-17 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolatedProvide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to ensure the use of an indwelling urinary catheter (a tube which drains urine from the bladder into a collection bag) had the catheter bag attached as ordered by the provider and a privacy bag for 1 of 1 resident (Resident 173) reviewed for urinary catheters. This failure placed the residents at risk for further complications, prolonged therapy, and unmet care needs. Findings included . Review of a facility's policy titled, Insertion, Removal and Maintenance of an Indwelling Urinary Catheter dated 10/2019, showed that policy and procedure for routine drainage bag care included staff to use either a drain or leg bag as ordered and provide privacy. Review of the admission Minimum Data Set (MDS, an assessment tool) dated 07/12/2023 showed that Resident 173 was admitted to the facility on [DATE] with multiple diagnoses to include heart, lung, and kidney disease. The resident's electronic health record (EHR) showed that the resident had an…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-08-17 · tag F0761 — failed to label and store drugs safely — isolatedEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to ensure that narcotics storage refrigerators were secured for 1 of 3 medication storage rooms (Ocean) and medication storage rooms were secured for 1 of 3 medication rooms (Alpine) when reviewed for medication storage. In addition, the facility failed to ensure a bottle of Virex (a germicidal / disinfectant cleaning material) was separately stored for 1 of 3 medication storage rooms (Mountain) and that personal staff hydration was not stored within a facility's medication cart (700 Hall). These failures placed residents at risk to have unintended access to drugs and biologicals that should have been locked, an increased risk of drug diversion, and potential drug misuse. Findings included . A document titled, Controlled Substance Administration and Accountability, dated 05/20/2023 showed that it was the facility's policy to ensure all medications housed on the premises will be stored in the pharmacy and/or medication rooms according to the manufacture's recommendations and sufficient to ensure proper…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- No harm found · C2025-05-09 · tag F0732 — widespreadPost nurse staffing information every day.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to post the scheduled and actual hours worked for the nursing staffing hours daily for 4 of 4 observed days during the survey period (05/05/2025-05/08/2025) when reviewed for nurse staff posting. This failure prevented the residents, family members, and visitors from exercising their rights to know the scheduled and actual numbers of available nursing staff in the facility. Findings included . Observations of the daily posted nurse staffing information on 05/05/2025, 05/06/2025, 05/07/2025, and 05/08/2025 showed no scheduled or actual hours worked documented for each discipline on each shift. During an interview on 05/08/2025 at 12:45 PM, Staff T, Staffing Coordinator, stated they kept track of schedule and actual hours worked; however, they did not post them. Staff T stated once the nursing staffing hours were posted daily, they rarely got updated once posted for the day. During an interview on 05/08/2025 at 1:11 PM, Staff A, Administrator, stated the Staffing Coordinator was responsible for the daily nursing…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.
- Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
- Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
- State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Fines & penalties
No federal fines in the current CMS record.
Who owns this facility
| Owner / manager | Type | Role | Since |
|---|---|---|---|
| MCFEELY, KEVIN | Individual | W-2 MANAGING EMPLOYEE; CORPORATE OFFICER | since 03/01/2017 |
| HOFFMAN, DANIEL | Individual | CORPORATE DIRECTOR | since 03/01/2019 |
| KEMPE, RON | Individual | CORPORATE DIRECTOR | since 03/01/2019 |
| LENG, JANET | Individual | CORPORATE DIRECTOR | since 03/01/2019 |
| MONROE, JANET | Individual | CORPORATE DIRECTOR | since 03/01/2019 |
| HOFFMAN, DAVID | Individual | CORPORATE OFFICER | since 04/25/2011 |
CMS files one row per role, so the 7 rows in the source record cover these 6 parties — each is shown once here with every role it holds. Nothing is omitted. The source lists no ownership percentage for any of them — PECOS records a share only for equity interests, not for board or management roles.
Follow the money — this home’s finances
Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.
A reported operating loss is common in this industry and is not by itself a sign of trouble — but paired with large related-party payments it can mean profit is being taken elsewhere in the ownership structure.
Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.
Cost & finances
Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.
What families pay in WA
This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Washington Medicaid page.
Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.
Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 505435. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-05-09, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →
Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →
Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.