Burnett Medical Center
257 W St George Ave, Grantsburg, WI 54840 · Non profit - Corporation · 50 certified beds · (715) 463-5353 Medicare & Medicaid certified
This home’s record is mixed — some reassuring signs, some worth asking about.
- a middle-of-the-pack inspection score (3/5)
- no federal fines or payment denials on record
- a high payroll-based staffing rating (5/5)
- fewer deficiencies at its most recent standard inspection than at the one before — a sign of improvement
- it has citations for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0605, F0609, F0610) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
- a high number of inspection citations overall (33) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
- its payroll-based staffing score sits well above its independent inspection score
- its facility-reported quality-measure rating is low (1/5)
One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.
A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.
| Health inspectionSurveyor-assigned, ranked within your stateInspector-verified | 3 of 5 |
| StaffingFrom payroll records (PBJ) | 5 of 5 |
| Quality measuresSelf-reported by the facility | 1 of 5 |
Worth a closer look. This home's staffing rating runs 2 stars above its independent health-inspection score. The inspection is done by state surveyors; the staffing score rests on the facility's own payroll (PBJ) submissions — so a gap this large is worth reading the inspection record for.
Location & what’s nearby
Open in Google Maps ↗ · Directions ↗ · Larger map ↗
Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.
Quality measures — how residents actually fare
| Overall quality measures | 1 of 5 |
| Long-stay residentspeople who live here | 1 of 5 |
Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.
Trend — is this home getting better or worse?
Over 2025-02 to 2026-06, this home’s CMS overall rating fell from 4 to 2 stars. From monthly CMS archive snapshots.
Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.
See all quality measures vs. state & national benchmarks
| Measure | This home | State avg | Typical state | vs typical state |
|---|---|---|---|---|
| Long-stay residents whose need for help with daily activities increased | 32.4% | 16.1% | 15.4% | worse |
| Long-stay residents who lose too much weight | 7.8% | 5.1% | 5.4% | worse |
| Long-stay residents with a catheter left in their bladder | 2.8% | 2.1% | 0.9% | worse than state‡ — see note marked double-dagger below the table |
| Long-stay residents with a urinary tract infection | 2.1% | 2.7% | 2.0% | typical |
| Long-stay residents with depressive symptoms | 5.4% | 5.7% | 6.5% | better |
| Long-stay residents who were physically restrained | 0.0% | 0.1% | 0.1% | better |
| Long-stay residents with falls causing major injury | 7.2% | 3.3% | 3.3% | worse |
| Long-stay residents whose ability to walk worsened | 15.4% | 18.4% | 16.1% | typical |
| Long-stay residents on antianxiety or hypnotic medication | 20.8% | 16.9% | 18.9% | typical |
| Long-stay residents given the seasonal flu vaccine | 100.0% | 95.0% | 95.3% | typical |
| Long-stay residents with pressure ulcers | 12.9% | 5.0% | 4.7% | worse |
| Long-stay residents with worsening bladder/bowel control | 23.7% | 24.6% | 21.2% | worse |
| Long-stay residents who got an antipsychotic medication§ — see the note below the table | 24.5% | 15.8% | 17.1% | worse |
‡ On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.
§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.
CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.
Short-stay rehab — if you are coming here from a hospital
Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.
Therapy staffing: this home’s payroll records show 0.02 therapist hours per resident per day in 2026Q1 — more than 1% of the 13,892 homes that report any therapy hours at all.
Weekend therapy: weekend therapy hours are 0% of this home’s weekday level — it runs therapy on weekdays, with essentially none at the weekend. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.
This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.
See every short-stay measure CMS publishes for this home
| Measure | This home | U.S. median | Period covered | CMS’s call |
|---|---|---|---|---|
| Got home and stayed homeRate of successful return to home or community from a SNF | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge | not reported — The data for this measure is missing or was not submitted. Call the facility to discuss this quality measure. | — | ||
| Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge | not reported — The data for this measure is missing or was not submitted. Call the facility to discuss this quality measure. | — | ||
| Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge | not reported — The data for this measure is missing or was not submitted. Call the facility to discuss this quality measure. | — | ||
| Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified | not reported — The data for this measure is missing or was not submitted. Call the facility to discuss this quality measure. | — | ||
| Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting | not reported — The data for this measure is missing or was not submitted. Call the facility to discuss this quality measure. | — | ||
| Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge | not reported — The data for this measure is missing or was not submitted. Call the facility to discuss this quality measure. | — | ||
| Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay | not reported — The data for this measure is missing or was not submitted. Call the facility to discuss this quality measure. | — | ||
| New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened | not reported — The data for this measure is missing or was not submitted. Call the facility to discuss this quality measure. | — | ||
| Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.
Staffing
How full it usually is: this home is certified for 50 beds and averages 27.0 residents a day — about 54% occupied, or roughly 23 beds typically open. It often has substantial empty capacity — worth asking why, since low census can reflect either a new or shrinking home or one families are avoiding. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.
Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 5.45 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 1.30 is at or above the 0.55-hour RN benchmark and nurse-aide staffing of 3.04 is at or above the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.
Weekend coverage: total nurse staffing is 4.43 hrs/resident/day on weekends vs 5.87 on weekdays — 24% thinner on weekends — a notable drop. RN hours go from 1.54 to 0.71 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)
This home’s total nursing-staff turnover of 51% is about the same as the national median of 45%.
Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.
Inspection trend
Deficiencies are fewer than at the previous inspection — improving. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.
Inspection deficiencies
State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.
Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.
33 citations, most serious first. The 10 most serious are shown; the remaining 23 are one tap away and print in full.
- Potential for harm · Dcited before2026-06-29 · tag F0610 — failed to investigate and act on abuse reports — isolatedRespond appropriately to all alleged violations.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility did not conduct a thorough investigation of abuse and neglect for 1 of 9 sampled residents (R)(R9). The facility failed to conduct a thorough investigation by not interviewing other residents to ensure no other residents may have been affected by staff verbal abuse.The facility policy, titled Abuse, Neglect, Mistreatment and Misappropriation of Resident Property last reviewed 03/15/22, states under section F(a). Procedures must be in place to provide the resident with a safe, protected environment during the investigation .iv. Examine, assess and interview the resident and other residents potentially affected immediately to determine any injury and identity and immediate clinical interventions necessary. On 05/21/26, the facility reported to state agency an allegation of verbal abuse by Registered Nurse (RN) H towards R9 who reported that, [RN H] was mean to me last night. The facility initiated and completed an investigation immediately. On 06/29/26, Surveyor reviewed the facility's investigation of events and noted the facility…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-06-29 · tag F0657 — failed to keep the care plan current — isolatedDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to ensure each resident's care plan is reviewed and revised based on the resident's needs and preferences. This occurred for 6 of 9 sampled residents (R) whose care plans were reviewed (R3, R4, R5, R6, R7, R8) for sleeping hour preferences. R3, R4, R5, R6, R7, and R8 preferred to be allowed to sleep during the night without being woken up during sleeping hours and their care plans were not updated by 6/12/26 as indicated by the facility investigation of incontinence care and resident preferences.Findings include:On 06/29/26 at 11:04 AM, Surveyor reviewed the facility reported incident investigation wherein it was alleged R3, R4, R5, R6, R7 and R8 did not receive incontinence care during the night shift from Certified Nursing Assistant (CNA) C on 05/29/26. On 06/29/26 at 9:49 AM, Surveyors interviewed R3 regarding receiving assistance with incontinence care. R3 stated he had no concerns and uses the bathroom independently. On 06/29/26 at 10:08 AM, Surveyors interviewed R6 regarding receiving assistance with incontinence care…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-04-29 · tag F0609 — failed to report abuse allegations — isolatedTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility did not implement policies and procedures for ensuring the reporting of physical abuse in accordance with section 1150B of the Act when an allegation of physical abuse was not reported immediately, but no later than 2 hours to the State Agency and local law enforcement in accordance with state law through established procedures for 1 of 3 residents (R) reviewed (R1).On 03/22/26, the facility was made aware of R1's allegation of abuse. The facility did not report this allegation to the State Agency (SA) or to local law enforcement within 2 hours. This is evidenced by:Facility policy titled, Abuse, neglect, Mistreatment and Misappropriation of Resident Property, with revised date of 07/10/25, states: G. Reporting and Response Components.The facility will ensure that all alleged violations involving abuse, neglect, exploitation or mistreatment, including injuries of unknown source and misappropriation of resident property, are reported immediately, but not later…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-04-29 · tag F0610 — failed to investigate and act on abuse reports — isolatedRespond appropriately to all alleged violations.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility did not ensure an allegation of abuse was thoroughly investigated for 1 of 3 residents (R) reviewed (R1).On 03/22/26, the facility was made aware of R1's allegation of abuse by staff. The facility did not complete a full body assessment of R1, complete interviews with staff and other residents to ensure a thorough investigation into the allegation. This is evidenced by: Facility policy titled, Abuse, neglect, Mistreatment and Misappropriation of Resident Property, with revised date of 07/10/25, states in part: The facility will immediately begin a thorough investigation of any reported incident, collect information that corroborates or disproves the incident and document the findings for the incident.Collecting and preserving physical and documentary evidence.interviewing the alleged perpetrator.Identifying and interviewing other staff or resident in the immediate area at the time of the incident who may have witnessed what occurred. Interviewing…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2026-01-29 · tag F0605 — failed to not use drugs as a restraint — patternPrevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility did not ensure 3 of 4 residents (R) reviewed were free from chemical restraints. (R1, R4, R14)The facility is not monitoring resident-specific targeted behaviors for R14's, R1's, and R4's psychotropic medication use. There is no evidence the facility is tracking targeted behaviors to assess the therapeutic effects of the psychotropic medications and ensure R14 is receiving the desired benefits and lowest possible dose. Findings include: The facility policy, titled Depression-Clinical Protocol dated 2001, states in part: 1. The physician and staff will review available information and inquired further to identify and document individuals who have a history of depression or another mood disorder, other psychiatric disorders (s), psychiatric treatment or hospitalizations, or suicide attempts. Mentoring and Follow-up The staff and physical will monitor the resident's response to treatment for a mood disorder and will document approaches. Examples of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-01-29 · tag F0578 — failed to honor advance directives / code status — isolatedHonor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility did not formulate an advance directive for 2 of 16 residents (R)(R32, R33) reviewed.R32 did not have a physician order or code status of DNR documented.R33 did not have R33's code status documented in the medical record or in the binder at the nurse's station, which is for full code status residents.This is evidenced by: Facility policy titled, Emergency Procedure – Cardiopulmonary Resuscitation and Basic Life Support, with a revised date of 04/2025, states in part: General Gudielines.2. If the resident's DNR status is unclear, CPR will be initiated and continued until it is determined there is a DNR or a physician's order not to administer CPR.Preparation for Cardiopulmonary Resuscitation.f. Provide information on advance directives to each resident/representative upon admission. g. Document advance directives in the resident medical records and educate staff on how to access this information. Example 1 R32 was admitted to the facility on [DATE] with pertinent…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-01-29 · tag F0628 — isolatedProvide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview and record review, the facility did not ensure 2 residents (R) (R4 and R31) of 2 residents reviewed for hospitalization received the proper notice of transfer, reason for transfer, location of transfer, appeal rights, name and address with telephone number of the Office of the State Long-Term Care Ombudsman. In addition, the facility did not ensure R4 and R31 received written information on reserve bed payment policy. R4 was transferred to the Emergency Department (ED) on 10/15/25 and 10/23/25. R4 was not provided with a complete written transfer or bed hold notice. R31 was discharged to home and facility did not have any documentation that Ombudsman was notified.Findings include: Facility's policy titled Transfer or Discharge Notices with reviewed date of March 2025 read in part, .Notice of Transfer or discharge: 3. The resident and representative are notified in writing of the following information: a. The specific reason for the transfer or discharge. d. An explanation of the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-01-29 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure each resident receives adequate supervision and assistance devices to prevent accidents for 1 of 4 residents (R14) reviewed for falls. R14 fell on 1/2/26 and 1/25/26. The facility did not initiate immediate intervention to prevent future falls, investigate the root cause of the fall, and review and revise care plan fall interventions at time of fall or after IDT meeting.Findings include:Facility policy, titled Assessing Falls and Their Causes, dated 2001, states: [The purposes of these procedures are to provide guidelines for assessing a resident after a fall and to assist staff in identifying causes of all the fall.]Steps in the ProcedureIdentifying Causes of a Fall or Falls Risk:1. Within 24 hours of a fall, begin to try to identify possible or likely causes of the incident. Refer to resident-specific evidence including medical history, known function impairments, etc.DocumentationWhen a resident falls, the following information should be…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-01-29 · tag F0761 — failed to label and store drugs safely — isolatedEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and policy review, the facility did not ensure all drugs and biologicals were stored and labeled in accordance with currently accepted professional principles and did not ensure only authorized personnel had access to medication carts and controlled substances. This occurred for 2 of the 3 medication carts/storage rooms observed. During the three-day survey, 1 of 4 observations were made of medication cart left unlocked when unattended and out of view of staff. One observation was made of a lorazepam liquid bottle that was opened and not stored in a double locked compartment while being stored in the medication storage room. Findings include: Example 1 On 01/29/2026 at 7:34 AM, Surveyor observed medication cart left unlocked in hallway down south wing. Surveyor observed 2 Certified Nursing Assistants (CNA) walking by medication cart down hallway. Surveyor did not observe a nurse around the unlocked medication cart. On 01/29/2026 at 7:38 AM, Surveyor observed Licensed Practical Nurse (LPN) G walk out of a room. Surveyor interviewed LPN G and asked what…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-01-29 · tag F0880 — failed to prevent and control infections — isolatedProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility did not establish and maintain an infection prevention and control program designed to provide a safe, sanitary, and comfortable environment and to help prevent the development and transmission of communicable diseases and infections.Certified Nursing Assistant (CNA) D did not use Enhanced Barrier Precautions (EBP) when providing direct care for R7.Licensed Practical Nurse (LPN) F did not perform hand hygiene while changing R4's Libre Sensor (glucose monitoring device).This is evidenced by: Example 1 Facility policy titled, Transmission Based Precautions, with a revised date of 06/04/25, states in part: Procedure: .When a resident is placed on transmission-based precautions, appropriate notification is placed on the room entrance door so that personnel and visitors are aware of the need for and the type of precaution. Enhanced Barrier Precautions expand the use of PPE and refer to the use of gowns and gloves for high-contact resident care…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
Show the remaining 23 citations
- Potential for harm · D2026-01-08 · tag F0580 — failed to tell family and doctor about changes — isolatedImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, record review, and facility policy review, the facility failed to ensure the provider was notified of significant change in condition for one resident (Resident (Resident (R) 1) of three sampled residents reviewed for change in condition in a total sample of six. This failure placed residents at risk of increased medical complications.Findings include. Review of the admission Record provided by the Interim Director of Nursing (IDON) revealed that R1 was admitted to the facility on [DATE] with diagnoses that included atrial fibrillation (irregular heart rhythm), aortic valve insufficiency, and congestive heart failure. Review of the admission Minimum Data Set (MDS) located in the MDS tab of the electronic medical record (EMR) with an assessment reference date (ARD) of 10/07/25 revealed R1 had a Brief Interview of Mental Status (BIMS) score of 10 out of 15, which indicated R1 was moderately impaired in cognition. Review of a 10/11/25 Plan of Care Note, located in the Progress Notes tab of the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-01-08 · tag F0628 — isolatedProvide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interviews, record review and review of facility policy, the facility failed to provide a transfer form to the hospital at the time of the transfer for one resident (Resident (R) 2) in a total sample of six. This failure placed residents at risk of lack of information being shared with the hospital.Findings include. Review of the admission Record provided by the Interim Director of Nursing (IDON) revealed R2 was admitted to the facility on [DATE] with diagnoses that included congestive heart failure, chronic kidney disease, and a history of urinary tract infections. Review of the admission Minimum Data Set (MDS) located in the MDS tab of the Electronic Medical Record (EMR) revealed R2 had a BIMS score of 10 out of 15, which indicated R2 was moderately impaired in cognition. Review of an 09/16/25 Plan of Care Note located in the Progress Notes tab of the EMR revealed, . Upon inquiry of Res [resident] sitting in her chair with the light on, Res found to be not WNL [within normal limits] for her talking…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-01-08 · tag F0842 — failed to keep accurate, complete medical records — isolatedSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, record review and facility policy review, the facility failed to ensure a complete and accurate medical record for two residents (Residents (R) 1, R2) in a total sample of six. The facility failed to completely describe an accurate description of a fall and document the neurological checks at the time of the fall for R1. This failure placed the residents at risk of unmet care and a diminished quality of life.Findings include: Review of the admission Record provided by the Interim Director of Nursing (IDON) revealed R1 was admitted to the facility on [DATE] with diagnoses that included atrial fibrillation (irregular heart rhythm), aortic valve insufficiency, and congestive heart failure. Review of the admission Minimum Data Set (MDS) located in the MDS tab of the electronic medical record (EMR) with an assessment reference date (ARD) of 10/07/25 revealed R1 had a Brief Interview of Mental Status (BIMS) score of 10 out of 15, which indicated R1 was moderately impaired in cognition. Review of a…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-10-29 · tag F0684 — failed to provide proper treatment and quality of care — isolatedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to ensure residents received care and treatment in accordance with professional standards of practice for 1 of 3 residents (R) (R1) reviewed.R1 was a brittle diabetic who did not receive medications per physician orders and provider was not notified of abnormal blood glucose levels.This is evidenced by:Facility policy, titled, Change in a Resident's Condition or Status, with a revised date of 02/2021, states in part: Our facility promptly notifies the resident, his or her attending physician, and the resident representative of changes in the resident's medical/mental condition and/or status (e.g., changes in level of care, billing/payments, resident rights, etc.). 1. The nurse will notify the resident's attending physician or physician on call when there has been a(an): d. significant change in the resident's physical/emotional/mental condition; e. need to alter the resident's medical treatment significantly; f. refusal of treatment or…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2024-10-23 · tag F0880 — failed to prevent and control infections — widespreadProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility did not maintain an infection prevention and control program designed to provide a safe, sanitary, and comfortable environment to help prevent the development and transmission of communicable diseases and infections. The facility did not keep a complete surveillance line list which affects all residents (R), did not perform hand hygiene with glove changes during wound cares for 1 of 2 residents (R4), touched medications to be administer with bare hands for 2 of 8 (R6, R7) observations, and did not dispose of PPE properly when caring for residents on enhanced barrier precaution for 2 of 5 residents (R1, R17). This had the potential to affect all residents in the facility. Findings include: Example 1 Facility policy titled: Infection Prevention and Control Program, with a last revised date of 05/14/24, states in part: .Active Surveillance: Conducting surveillance activities that include infection detection, data collection and analysis, monitoring,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-10-23 · tag F0761 — failed to label and store drugs safely — patternEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review and interview, the facility did not ensure drugs and biologicals were labeled in accordance with currently accepted professional principles and did not ensure medication was labeled to determine the expiration date of opened medications for 7 of 13 residents (R) (R2, R12, R25, R3, R20, R14, and R18). Findings include: According to the Food and Drug Administration (FDA), insulin pens should be discarded 28 days after opening the pen to ensure effectiveness of the medication. Surveyor reviewed policy titled, Medication Labeling and Storage dated [DATE], which stated in part: -Medication Storage: #2: The nursing staff is responsible for maintaining medication storage and preparation areas in clean, safe, and sanitary manner. -Medication Labeling: #1: Labeling of medications and biologicals dispensed by the pharmacy is consistent with applicable federal and state requirements and currently accepted pharmaceutical practices. -#2: The medication label includes, at a minimum: d.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-10-23 · tag F0550 — failed to protect resident dignity and rights — isolatedHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility did not ensure residents (R) were treated with respect and dignity and cared for in a manner to enhance their quality of life. Facility staff used clothing protector to wipe resident's face while assisting to eat. This affected 3 of 3 residents observed. (R17, R22, and R7) Findings include: Facility document titled Know Your Rights under Federal Nursing Home Regulations states in part, .You have the right to be treated with respect and dignity . Example 1: R17 was admitted to the facility on [DATE] with a diagnosis of unspecified dementia and stroke. R17's Minimum Data Set (MDS) assessment dated [DATE] identified R17 had moderate cognitive impairment and required assistance with eating. On 10/21/24 at 12:30 PM, Surveyor observed Registered Nurse (RN) D assist R17 to eat lunch in the dining room. During the observation, RN D used the clothing protector multiple times to wipe R17's mouth and face rather than a napkin. Example 2: R22 was admitted to…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-10-23 · tag F0585 — failed to handle grievances — isolatedHonor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interviews and record review, the facility did not investigate, resolve, and record resolution of grievance for 1 of 13 residents (R) R28. R28's Activated Power of Attorney (APOA) K reported a personal item missing and a grievance was not completed. Findings include: Facility policy titled: Grievance Policy with a most recent review date of 03/28/22 stated, in part: The facility grievance process will be overseen by Social Services and the DON, who will be responsible for receiving and tracking grievances through their conclusion, lead necessary investigations, communicate with residents throughout the process to resolution .facility will provide a mechanism for filing a grievance/complaint, will provide residents, resident representatives and others a planned, systematic mechanism for receiving and promptly acting upon issues expressed and provide an ongoing system for monitoring and trending grievances and complaints. R28 was admitted to the facility on [DATE] with a diagnosis of vascular dementia.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-10-23 · tag F0656 — failed to write and follow a full care plan — isolatedDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility did not develop a comprehensive care plan for 1 of 1 resident (R) R12 reviewed for indwelling catheter. R12 had an indwelling catheter in place. The facility did not develop a care plan to direct care for indwelling catheter. Findings include: R12 was admitted to the facility on [DATE] with pertinent diagnoses of syncope, orthostatic hypertension, atrial fibrillation, and repeated falls. R12's most recent quarterly Minimum Data Set (MDS) dated [DATE] stated a Brief Interview of Mental Status (BIMS) score of 15 indicating R12 is cognitively intact. R12 had no impairment to range of motion in upper and lower extremities and uses a mechanical wheelchair for ambulation. R12 did not have an indwelling catheter and is always continent. Surveyor reviewed R12's care plan. No indication of having an indwelling catheter was noted. Surveyor reviewed R12's nursing progress notes. No documentation of cares provided for catheter noted. Surveyor reviewed R12's urology clinic…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-10-23 · tag F0657 — failed to keep the care plan current — isolatedDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility did not ensure care plans were revised and implemented to reflect changes in care for 2 of 5 residents (R) R12 and R22. R12 had a recent fall and care plan was updated with intervention to include 30 minute - 1 hour safety checks to be completed. This intervention was not completed. Facility did not follow fall care plan interventions for 15-minute checks for R22. Findings include: According to the Resident Assessment Instrument, The comprehensive care plan is an interdisciplinary communication tool. It must include measurable objectives and time frames and must describe the services that are to be furnished to attain or maintain the resident's highest practicable physical, mental and psychosocial well-being. The care plan should be revised on an ongoing basis to reflect changes in the resident and the care that the resident is receiving. Example 1 R12 was admitted to the facility on [DATE] with pertinent diagnoses of syncope, orthostatic…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-10-23 · tag F0756 — failed to review each resident's drug regimen — isolatedEnsure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, facility did not ensure pharmacy recommendation reports were acknowledged by a physician for 1 of 5 residents, (R) R12, reviewed. R12 had a pharmacy recommendation that was not acknowledged or acted upon by a physician. Findings include: R12 was admitted to the facility on [DATE] with pertinent diagnoses of syncope, orthostatic hypertension, atrial fibrillation, mood disorder, and repeated falls. Surveyor reviewed R12's orders and noted the following: Quetiapine fumarate (Seroquel) 200mg tab; give 1 tab by mouth at bedtime for insomnia. Start date: 02/04/22. Surveyor reviewed R12's Monthly Medication Review (MMR) reports and noted the following: 06/19/24 - recommend lowering Seroquel dose. Still continues pending from 01/21/23 no response from provider. On 10/22/24 at 10:42 AM, Surveyor asked Registered Nurse (RN) D for documentation of provider response for the MMR recommendation on 06/19/24. RN D stated not having one, that the provider is from the Veteran Affairs (VA)…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-10-23 · tag F0757 — failed to avoid unnecessary drugs — isolatedEnsure each resident’s drug regimen must be free from unnecessary drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility did not ensure each resident's drug regimen was free from unnecessary drugs for 1 of 2 residents (R25) reviewed for antibiotic use without adequate indication for its use. R25 was ordered and administered cefuroxime avetil (antibiotic) for Urinary Tract Infection (UTI). No documented symptoms to indicate antibiotic. No laboratory results indicating necessity for prescribed antibiotic. Findings include: Facility policy entitled: Antimicrobial Stewardship Program with a most recent reviewed date of 06/23/22 states in part: All prescribers at [NAME] Medical Center are expected to prescribe antimicrobial therapy according to the following key principles: dosage, route, frequency and diagnosis of prescribed antimicrobials will be appropriate for the individual, as well as the site and type of infection. According to Loeb criteria, the criteria used by facility to assess and monitor infections, the minimum set of signs and symptoms which indicate an infection is…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-10-23 · tag F0759 — failed to keep medication error rate low — isolatedEnsure medication error rates are not 5 percent or greater.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, record review and interview, the facility did not ensure a medication error rate of 5% or less for 2 of 8 residents (R), R12 and R15, observed for medication pass. The facility had 26 opportunities and 3 medication errors resulting in an 11.54% error rate. Registered Nurse (RN) D administered insulin medication without checking the expiration date and without holding the insulin injection in the abdomen for at least 10 seconds for R12. Licensed Practical Nurse (LPN) C administered Morphine sulfate oral medication without checking the expiration date for R15. This is evidenced by: According to the Food and Drug Administration (FDA), insulin pens should be discarded 28 days after opening the pen to ensure effectiveness of the medication. Surveyor reviewed policy titled, Administering oral medications dated on September 4, 2024, stated in part: -Steps in the procedure: -#7. Check expiration date on the medication . Surveyor reviewed policy titled, Subcutaneous Injections dated on March 2011, which stated in part: -Steps in the procedure: 11. After needle enters…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-12-27 · tag F0657 — failed to keep the care plan current — isolatedDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility did not review and revise the comprehensive care plan for 1 of 3 sampled residents, Resident (R)3. Findings include: Record review identified that R3 was admitted to the facility on [DATE]. R3's diagnoses included, in part, Alzheimer's, aphasia, unspecified dementia, type 2 diabetes mellitus, epilepsy, pressure ulcer of the heel, and long-term use of insulin. R3's Brief Interview for Mental Status score (BIMS) was deemed 00 as a staff interview could not be performed, indicating severe cognitive impairment. The Minimum Data Set (MDS) assessment dated [DATE] indicated R3's functional status needs total assistance and assistance of two with bed mobility and transfers. Review of R3's record identified the following transfer care plan: Transfers: The resident is total care-dependent, transfer EZ-stand must use leg straps, harness size medium on 08/23/23, and EZ-Lift . On 12/27/23 at 11:15 AM, Surveyor observed inside R3's closet door and identified the transfer care…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-12-27 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility did not ensure that 2 of the 3 residents reviewed for transfers (R3, R2), received adequate supervision and assistance to prevent accidents. This is evidenced by: The policy titled, Low lift program/safety with Mechanical lifts, including in part, .facility uses EZ Way, INC equipment and follow their operating instructions, accuracy care/replacement guidelines, and safety/maintenance checklist as found in the EZ Way manual attached to each machine, or online at http://www.ezlifts.com/downloads/ . The manufacturing instructions for the EZ stand titled, EZ way smart stand operating instructions, included in part, .As patients vary in size, shape, and weight, these conditions must be taken into consideration when deciding EZ way harness; the weight of patient and circumference of patients torso where the harness is applied . Example 1 Record review identified that R3 was admitted to the facility on [DATE]. R3's diagnoses included, in part, Alzheimer's,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-09-18 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility did not ensure a system was in place to adequately assess and supervise residents more closely to prevent elopement for 2 of 3 residents (R) who were reviewed for wandering/elopement (R1, R3). R1, upon admission to the facility on [DATE], was not assessed for wandering/elopement. R3 was admitted to the facility on [DATE]. R3 has never had an assessment conducted for wandering/elopement. Findings include: Example 1 The facility's policy titled Wandering and Elopements dated 2001 MED-PASS, revised March 2019, states, in part: .Policy Statement: The facility will identify residents who are at risk of unsafe wandering and strive to prevent harm while maintaining the least restrictive environment for residents. 1. If identified as at risk for wandering, elopement, or other safety issues, the resident's care plan will include strategies and interventions to maintain the resident's safety . The facility policy titled, Continuing Care Center Policy [CCC] and Procedure…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2023-07-26 · tag F0880 — failed to prevent and control infections — patternProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation and interview, the facility did not maintain an infection prevention and control program designed to provide a safe, sanitary and comfortable environment to help prevent the development and transmission of communicable diseases and infections. Staff did not assist residents (R) with hand hygiene prior to meals in the dining room during observations of breakfast meal on 07/25/23 and breakfast meal on 07/26/23. This affected 13 of 37 residents. (R28, R1, R4, R3, R17, R9, R6, R32, R12, R13, R10, R23, and R18.) Findings include: Surveyor reviewed policy for hand washing/hand hygiene which stated in part, .residents will be encouraged to practice hand hygiene through the use of alcohol-based hand rub or alternatively, soap and water before and after eating or handling food . On 07/25/23 at 8:10 AM, Surveyor observed R1 brought to the dining room by Certified Nursing Assistant (CNA) I. No staff offered or assisted R1 with hand hygiene. On 07/25/23 at 8:18 AM, Surveyor observed the following residents brought to the dining room for breakfast: R6, R28, R9, R10, R23, and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-07-26 · tag F0609 — failed to report abuse allegations — isolatedTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews and record review, the facility did not report injuries of unknown source to the proper authorities and failed to develop and/or implement policies and procedures for ensuring the reporting of a reasonable suspicion of a crime in accordance with section 1150B of the Act for resident (R). (R15) R15 had an injury to right wrist on 05/25/23 with unknown origin. This serious injury was not reported to the state agency or reported as a reasonable suspician of a crime. Findings include: Facility policy entitled Abuse, neglect, mistreatment and misappropriation of resident property, last revised 05/22/23, stated in part, .The facility will ensure that all alleged violations including injuries of unknown source are reported immediately, but not later than 2 hours after the allegation is made to the administrator of the facility and the Division of Quality Assurance (DQA) in accordance with state law through established procedures . R15 was admitted on [DATE]. R15 had the following…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-07-26 · tag F0610 — failed to investigate and act on abuse reports — isolatedRespond appropriately to all alleged violations.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility did not ensure a thorough investigation was completed to identify the cause of the injury to rule out abuse. Findings include: Facility policy entitled Abuse, neglect, mistreatment and misappropriation of resident property, last revised 05/22/23, stated in part, .It is the policy of this facility that reports of abuse (injuries of unknown source) are promptly and thoroughly investigated. Investigations of injuries of unknown origin or suspicious injuries must be immediately investigated to rule out potential abuse. The facility will immediately begin a thorough investigation, collect information that corroborates the incident, document the findings, and process the investigation. R15 was admitted on [DATE]. R15 had the following diagnoses, in part, dementia, glaucoma, depression with anxiety, bradycardia, and hypothyroidism. On 07/24/23 at 11:59 AM, Surveyor observed R15 wearing a splint on the right wrist. R15's representative indicated that R15 had broken her…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-07-26 · tag F0638 — isolatedAssure that each resident’s assessment is updated at least once every 3 months.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility did not complete the quarterly Minimum Data Set (MDS) assessments within the required timeframe for 1 of 13 residents (R) reviewed. (R27) R27's quarterly Minimum Data Set was not completed timely. Findings include: R27 was admitted to the facility on [DATE]. On 07/25/23 at 11:18 AM, Surveyor reviewed R27's medical record. The most recent quarterly MDS assessment found on R27's medical record had an Assessment Reference Date (ARD) of 03/01/23. Surveyor was unable to find another MDS assessment completed or in process after that date on R27's medical record. This was greater than the required timeframe of every three months for quarterly MDS assessments. On 07/25/23 at 11:25 AM, Surveyor interviewed Licensed Practical Nurse (LPN) D, who was responsible for completion of MDS assessments for the facility. Surveyor asked LPN D if there was an MDS assessment completed for R27 since the quarterly assessment dated [DATE]. LPN D reviewed R27's medical record and did not…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-07-26 · tag F0657 — failed to keep the care plan current — isolatedDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility did not revise care plans to reflect the current transfer and repositioning status being performed for 2 of 12 sampled residents (R) (R15, R32). R15's care plan was not updated to identify how often repositioning was to occur. R32's care plan was not updated to identify the current transfer status being performed with transfers. This is evidenced by: Example 1 R15 was admitted on [DATE] with diagnoses including, in part, dementia, glaucoma, depression with anxiety, bradycardia, and hypothyroidism. Surveyor reviewed R15's care plan which, stated in part, .for prompted toileting plan: take to bathroom every two hours; for risk/fall prevention: toilet every two hours; for Risk/alteration in skin integrity: reposition in chair every hour and every two hours when in bed . On 07/26/23 at 9:30 AM, Surveyor observed nurse aide care plan located on inside of closet doors in R15's room. The nurse aide care plan stated in part, .up to three times a day in wheelchair for…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-07-26 · tag F0677 — failed to help fully-dependent residents with daily care — isolatedProvide care and assistance to perform activities of daily living for any resident who is unable.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review and interviews, the facility did not ensure that 1 of 3 sampled residents (R) who are unable to carry out activities of daily living received the necessary services to maintain good nutrition, grooming and personal and oral hygiene. (R15) R15 did not receive repositioning or toileting every two hours as care plan stated. Findings include: R15 was admitted on [DATE]. R15 had the following diagnoses, in part, dementia, glaucoma, depression with anxiety, bradycardia, and hypothyroidism. R15's nursing care plan, stated in part, for toileting plan: .take or prompt to bathroom every two hours . Intervention under falls care plan stated in part: .toilet every two hours . Intervention under risk/alteration in skin integrity care plan to prevent skin breakdown stated in part: .reposition in chair every hour and every two hours when in bed . R15's nurse aide care plan located on inside of closet door in resident's rooms stated in part, .up to three times a day in wheelchair for 1-2…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-07-26 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolatedProvide appropriate pressure ulcer care and prevent new ulcers from developing.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interviews and record review, the facility did not ensure residents received care consistent with professional standards of practice for 1 of 1 resident (R36) sampled for pressure injury (PI). The weekly wound assessment documentation did not include measurements or descriptions to show the weekly progression of R36's PIs. This is evidenced by: The Resident Assessment Instrument (RAI) manual classifies a stage 2 PI as, Partial thickness loss of dermis presenting as a shallow open ulcer with a red or pink wound bed, without slough. May also present as an intact or open/ruptured serum-filled blister. The facility's policy titled Pressure Injury Risk Assessment, states, The risk assessment should be conducted as soon as possible after admission .Repeat the risk assessment weekly for the first four weeks .The following information should be recorded in the resident's medical record utilizing facility forms: the condition of the resident's skin (i.e., the size and location of any red or tender areas), if…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.
- Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
- Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
- State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Fines & penalties
No federal fines in the current CMS record.
Who owns this facility
| Owner / manager | Type | Role | Since |
|---|---|---|---|
| BREMER BANK, NATIONAL ASSOCIATION | Organization | 5% OR GREATER MORTGAGE INTEREST | since 03/23/2007 |
| CARLSON, LOIS | Individual | CORPORATE DIRECTOR; TRUSTEE OF THE SNF; ADP OF THE SNF | since 01/21/2020 |
| JENSEN, TANYA | Individual | CORPORATE DIRECTOR; TRUSTEE OF THE SNF; ADP OF THE SNF | since 01/21/2025 |
| MCINTOSH, STUART | Individual | CORPORATE DIRECTOR; TRUSTEE OF THE SNF; ADP OF THE SNF | since 01/16/2024 |
| PAAP, TAYLOR | Individual | CORPORATE DIRECTOR; TRUSTEE OF THE SNF; ADP OF THE SNF | since 01/17/2023 |
| THAYER, MARK | Individual | CORPORATE DIRECTOR; TRUSTEE OF THE SNF; ADP OF THE SNF | since 01/21/2025 |
| DAHLBERG, DAVID | Individual | CORPORATE OFFICER; TRUSTEE OF THE SNF; ADP OF THE SNF | since 01/21/2025 |
| KUTZ, KENNETH | Individual | CORPORATE OFFICER; TRUSTEE OF THE SNF; ADP OF THE SNF | since 01/21/2025 |
| SANDGREN, MEGAN | Individual | CORPORATE OFFICER; OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | since 12/01/2025 |
| WHITE, TAMRA | Individual | CORPORATE OFFICER; OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | since 02/09/2024 |
| CURA HOSPITALITY, LLC | Organization | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | since 07/16/2025 |
| ANDERSON, ABIGAIL | Individual | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | since 04/06/2020 |
| HOEFS, JENNIFER | Individual | OPERATIONAL/MANAGERIAL CONTROL | since 02/09/2024 |
| LARSON, LEANN | Individual | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | since 04/01/2022 |
| MCKENZIE, JULIE | Individual | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | since 02/09/2024 |
| NOVICK, TIMOTHY | Individual | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | since 02/09/2024 |
| PARDUN, HALLE | Individual | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | since 07/13/2016 |
CMS files one row per role, so the 41 rows in the source record cover these 17 parties — each is shown once here with every role it holds. Nothing is omitted. The source lists no ownership percentage for any of them — PECOS records a share only for equity interests, not for board or management roles.
2 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.
What families pay in WI
This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Wisconsin Medicaid page.
Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.
Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 525558. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2026-01-29, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →
Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →
Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.