Oak Park Place of Janesville
700 Myrtle Way, Janesville, WI 53545 · For profit - Corporation · 35 certified beds · (608) 530-5700 Medicare & Medicaid certified
The public record raises real questions here. Weigh the concerns below carefully.
- no federal fines or payment denials on record
- fewer deficiencies at its most recent standard inspection than at the one before — a sign of improvement
- it has a citation for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0610) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
- it has 3 actual-harm citations
- a high number of inspection citations overall (33) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
- its independent health-inspection rating is low (2/5)
- nursing-staff turnover (77%) runs well above the national median (45%)
One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.
A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.
| Health inspectionSurveyor-assigned, ranked within your stateInspector-verified | 2 of 5 |
| StaffingFrom payroll records (PBJ) | 3 of 5 |
| Quality measuresSelf-reported by the facility | 3 of 5 |
Location & what’s nearby
Open in Google Maps ↗ · Directions ↗ · Larger map ↗
Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.
Quality measures — how residents actually fare
| Overall quality measures | 3 of 5 |
| Long-stay residentspeople who live here | 2 of 5 |
| Short-stay residentsrehab / post-hospital | 3 of 5 |
Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.
Trend — is this home getting better or worse?
Over 2025-02 to 2026-06, this home’s CMS overall rating fell from 3 to 2 stars. From monthly CMS archive snapshots.
Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.
See all quality measures vs. state & national benchmarks
| Measure | This home | State avg | Typical state | vs typical state |
|---|---|---|---|---|
| Long-stay residents whose need for help with daily activities increased | 12.0% | 16.1% | 15.4% | better |
| Long-stay residents who lose too much weight | 0.0% | 5.1% | 5.4% | check this* — see note marked star below the table |
| Long-stay residents with a catheter left in their bladder | 15.0% | 2.1% | 0.9% | worse than state‡ — see note marked double-dagger below the table |
| Long-stay residents with a urinary tract infection | 2.8% | 2.7% | 2.0% | worse |
| Long-stay residents with depressive symptoms | 0.0% | 5.7% | 6.5% | check this* — see note marked star below the table |
| Long-stay residents who were physically restrained | 0.0% | 0.1% | 0.1% | better |
| Long-stay residents with falls causing major injury | 8.1% | 3.3% | 3.3% | worse |
| Long-stay residents on antianxiety or hypnotic medication | 8.0% | 16.9% | 18.9% | better |
| Long-stay residents with pressure ulcers | 0.0% | 5.0% | 4.7% | check this* — see note marked star below the table |
| Long-stay residents with worsening bladder/bowel control | 26.7% | 24.6% | 21.2% | worse |
| Short-stay residents who newly got an antipsychotic medication | 1.2% | 1.2% | 1.4% | better |
| Short-stay residents given the seasonal flu vaccine | 81.0% | 82.2% | 79.4% | typical |
| Short-stay residents rehospitalized after admission | 33.8% | 23.1% | 22.6% | worse |
| Short-stay residents with an outpatient ER visit | 28.1% | 15.5% | 12.0% | worse |
* This home reported 0% on a measure where lower is better. That can mean genuinely excellent care — but because the number is self-reported, a zero can also mean the problem was not recorded. Weigh it against the inspection record above.
‡ On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.
CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.
Short-stay rehab — if you are coming here from a hospital
Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.
60.2% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — CMS rates that better than the national rate. This is CMS’s risk-adjusted rate over 135 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.
Met the expected recovery: 65.6% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 90 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.
Therapy staffing: this home’s payroll records show 1.11 therapist hours per resident per day in 2026Q1 — more than 98% of the 13,892 homes that report any therapy hours at all.
Weekend therapy: weekend therapy hours are 14% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.
This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.
See every short-stay measure CMS publishes for this home
| Measure | This home | U.S. median | Period covered | CMS’s call |
|---|---|---|---|---|
| Got home and stayed homeRate of successful return to home or community from a SNF | 60.2%CMS range 52.0–68.0 | 51.5% | Oct 2022–Sep 2024 | better than U.S. |
| Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF | 10.9%CMS range 7.6–15.2 | 10.7% | Oct 2022–Sep 2024 | no different from U.S. |
| Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge | 65.6% | 56.6% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge | 46.7% | 52.8% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge | 56.7% | 50.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified | 95.6% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting | 100.0% | 100.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge | 100.0% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay | 3.5% | 0.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened | 2.6% | 1.9% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization | 6.0%CMS range 3.5–11.3 | 7.1% | Oct 2023–Sep 2024 | no different from U.S. |
| Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs | 0.90 | 1.02 | Oct 2022–Sep 2024 | CMS makes no comparison for this measure |
From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.
Staffing
How full it usually is: this home is certified for 35 beds and averages 29.7 residents a day — about 85% occupied, or roughly 5 beds typically open. It usually has some room. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.
Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 4.00 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 1.05 is at or above the 0.55-hour RN benchmark and nurse-aide staffing of 2.48 is at or above the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.
Weekend coverage: total nurse staffing is 3.55 hrs/resident/day on weekends vs 4.18 on weekdays — 15% thinner on weekends. RN hours go from 1.13 to 0.85 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)
This home’s total nursing-staff turnover of 77% is well above the national median of 45%. 1 administrator has left in the past year.
Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.
Inspection trend
Deficiencies are fewer than at the previous inspection — improving. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.
Inspection deficiencies
State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.
Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.
33 citations, most serious first. The 13 most serious are shown; the remaining 20 are one tap away and print in full.
- Actual harm · G2025-01-11 · tag F0684 — failed to provide proper treatment and quality of care — isolatedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility failed to ensure residents received treatment and care in accordance with professional standards of practice for three of three residents (R3 and R1) of 8 sampled residents. The facility failed to assess and monitor R3's diuretic medication and provide supplemental medication to prevent critical laboratory values which caused R3 to be hospitalized due to the critically low blood levels. In addition, the facility failed to monitor and document R1 and R3's physician ordered weights. These failures placed the residents at increased risk of health complications and hospitalization. R3 is being cited at severity level 3 (actual harm). R1 is being cited at severity level 2 (potential for more than minimal harm). Findings include: Review of the facility's policy and procedure titled, Weighing and Measuring the Patient, dated March 2011, revealed .The purposes of this procedure are to determine the resident's weight and height to provide a baseline and an ongoing record…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Actual harm · Gcited before2024-04-11 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility did not ensure adequate supervision and safety to prevent accidents from occurring for 1 of 3 residents (R1) reviewed for falls. R1 has a history of multiple falls. Facility staff did not implement appropriate fall interventions and provide adequate supervision. R1 had a fall that resulted in a displaced right inferior pubic ramus fracture (a break in part of the pelvis). Evidenced by: The facility's policy titled, Falls Policy and Prevention Program dated 6/29/21, states in part; .all residents will receive adequate supervision, assistance, and assistive devices to aid in the prevention of falls . R1 was admitted to the facility on [DATE] with diagnoses including pneumonia, need for assistance with personal care, difficulty in walking, dysphasia, cognitive communication deficit, dementia, major depressive disorder, anxiety disorder, muscle weakness, and altered mental status. R1's most recent MDS (Minimum Data Set) dated 3/19/24, states that R1 has a BIMS…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Actual harm · Gcited before2024-03-25 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility did not ensure adequate supervision and safety to prevent accidents from occurring for 1 of 4 residents (R2) reviewed for falls. R2 has a history of multiple falls. Facility staff did not implement appropriate fall interventions and provide adequate supervision. R2 had a fall that resulted in a head laceration requiring seven (7) sutures. This is evidenced by: The facility's policy titled Falls Policy and Prevention Program dated 6/29/21 states in part, .All residents will receive adequate supervision, assistance, and assistive devices to aid in the prevention of falls . According to Superior Health Quality Alliance, Root Cause Analysis (RCA) is a problem-solving method to investigate an actual or potential problem, incident or concern. A team looks beyond an immediate solution to understand the underlying cause(s) of the problem. Those causes are then changed to prevent the problem from happening again . Root Cause Analysis Toolkit for Long Term Care…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-01-21 · tag F0585 — failed to handle grievances — isolatedHonor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility did not document grievance or document prompt efforts by the facility to resolve grievances for 1 of 1 Residents (R1) reviewed for grievances.R1's AHCPOA (Activated Health Care Power of Attorney) voiced concerns to the NHA (Nursing Home Administrator) via email communication. The facility failed to follow their grievance policy by thoroughly investigating, following up, and documenting the concerns and resolution.Evidenced by:The facility policy, Grievance Program, hand dated, 5/15/24, indicates, in part: .Process: 1. Grievances - grievances are formal written or verbal complaints made to the facility when prompt or bedside resolution to the satisfaction of the person making the objection was not possible.When there is a grievance, it will be: Documented on the facility Comment/Concern Forms. Routed to the Grievance official. Listed on the appropriate facility Tracking Log. Discussed with the appropriate individuals .as warranted. Investigated accordingly.The…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2025-06-03 · tag F0812 — failed to store, cook, and serve food safely — widespreadProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to store, prepare, distribute, and serve food in accordance with professional standards for food service safety. This has the potential to affect 24 of 25 residents. Surveyor observed staff going into the main kitchen and kitchenette without hairnets on. Surveyor observed food that had been removed from original containers and not labeled with a use by date. Surveyor observed a dented can to be in circulation. Surveyor observed food that was uncovered and/or not labeled in a kitchenette freezer and refrigerator. The freezer temperature in one of the kitchenettes is not being consistently monitored or recorded. Surveyor observed shelves with dried on substances, food particles, pieces of candy without wrappers, opened food without use by dates and expired food in circulation in the facility's kitchenette. Evidenced by: Example - Staff not wearing hairnets Facility policy entitled Hair Restraints with a revised date of 10/29/24 states, in part: .Hair must be pulled back and properly restrained when working with…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2025-06-03 · tag F0550 — failed to protect resident dignity and rights — patternHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility did not ensure residents were treated with dignity and respect in an environment that promotes an enhanced quality of life which affected 6 of 15 sampled Residents (R174, R1, R172, R13, R223, and R73), 3 of 5 supplemental Residents (R173, R16, and R6), and 1 of 1 dining room. Surveyors observed residents who were dining in the main dining room to have Styrofoam cups instead of regular glasses. Surveyors observed meal trays for residents dining in their rooms to contain plastic silverware instead of metal silverware and Styrofoam cups instead of regular glasses. R73 was observed using plastic silverware and foam cups while eating breakfast in her room. R1 was observed using plastic silverware and foam cups in her room while eating breakfast. R13 was observed having plastic silverware and foam cups in his room while eating breakfast. Surveyor observed R16 eating breakfast in her room using plastic silverware. Surveyor observed R6 eating lunch in the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2025-06-03 · tag F0584 — failed to keep a safe, clean, comfortable home — patternHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility did not ensure each resident had the right to a safe, clean, comfortable, and homelike environment for 4 of 12 sampled residents (R12, R172, R223, and R224) and 2 supplemental residents (R5 and R171). R5, R171, and R172's room were not clean. Surveyor observed R12's bed to be unmade, dust bunnies under the bed, and flakes of debris on the floor near the wall. Surveyor observed R223's bed to be unmade and garbage can to be full. Surveyor observed the bed unmade, dust bunnies under the bed, a garbage can overflowing with a glove on the floor, and dried stool on the back of the toilet seat. This is evidenced by: The facility's policy titled Cleaning and Disinfection of Environmental Surfaces, dated 8/19, includes the following: 9. Housekeeping surfaces (e.g., floors, tabletops) will be cleaned on a regular basis, when spills occur, and when these surfaces are visibly soiled. Example 1 On 5/28/25 at 9:00 AM, Surveyor observed R5's room. R5 was not in…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-06-03 · tag F0627 — isolatedEnsure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility did not develop a discharge plan for 1 of 3 residents (R13) reviewed for discharge planning. R13 does not have a discharge care plan, nor has he had a care conference to discuss his discharge goals. Evidenced by: The facility's policy titled Care Plans, Comprehensive Person- Centered revised 12/2016 states in part .4. Each resident's comprehensive care plan will be consistent with the resident's rights to participate in the development and implementation of his or her plan of care, including the right to: a. participate in the planning process .e. participate in establishing the expected goals and outcomes of care .5. The resident will be informed of his or her right to participate in his or her own treatment . R13 was admitted to the facility on [DATE] with diagnoses that include paraplegia (paralysis of the legs and lower body), anxiety disorder, PTSD (Post Traumatic Stress Disorder), and recurrent depressive disorders. R13's most recent MDS (Minimum Data Set)…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-06-03 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolatedProvide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility did not ensure that residents with an indwelling catheter received the appropriate care and services for 2 of 2 residents (R1 and R174) reviewed for catheters. R1 had a catheter placed without an appropriate diagnosis and does not have a care plan for the catheter. R174's catheter bag was uncovered and viewable from the hallway. Evidenced by: The facility's policy titled Indwelling Catheter Evaluation/ Removal revised on 6/27/16 states in part Policy: It is the policy of [Facility Name] to ensure that residents receive care and services to prevent the use of an indwelling catheter, unless clinically necessary .4. When there is not supporting diagnosis for the use of the indwelling urinary catheter, the nurse will obtain an order from the physician or physician extender to remove. Example 1 R1 was admitted to the facility on [DATE] with diagnoses that include anxiety disorder, major depressive disorder, and acute on chronic heart failure. R1's most…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-06-03 · tag F0699 — isolatedProvide care or services that was trauma informed and/or culturally competent.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility did not ensure 1 of 1 resident (R13) who are trauma survivors receive culturally competent, trauma-informed care in accordance with professional standards of practice and accounting for resident's experiences and preferences in order to eliminate or mitigate triggers that may cause re-traumatization of the resident. R13 has a diagnosis of PTSD (Post Traumatic Stress Disorder) and does not have a complete trauma assessment or a care plan addressing triggers, resident specific approaches, or interventions. This is evidenced by: The facility's policy titled Trauma- Informed and Culturally Competent Care revised 8/2022 states in part .Resident Assessment: 1. Assessment involves an in- depth process of evaluating the presence of symptoms, their relationship to trauma, as well as the identification of triggers. 2. Utilize licensed and trained clinicians who have been designated by the facility to conduct trauma assessments. 3. Use assessment tools that are facility…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-06-03 · tag F0761 — failed to label and store drugs safely — isolatedEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review the facility did not ensure that all drugs and biologicals used in the facility were labeled with an open date or expiration date in 1 of 1 medication rooms. The facility failed to ensure an open vial of tuberculin solution located in the medication room contained an open date and/or expiration date. Evidenced by: The facility's policy titled Medication Labeling and Storage dated 2/2023 states in part .5. Multi-dose vials that have been opened or accessed (e.g., needle punctured) are dated and discarded within 28 days unless the manufacturer specifies a shorter or longer date. On 6/2/25 at 2:11 PM Surveyor and RN P (Registered Nurse) went to the medication room. Surveyor observed an open vial of Tuberculin solution in the refrigerator, in a bag without an open date or expiration date. Surveyor interviewed RN P. Surveyor asked RN P if the medication vial should be dated. RN P responded yes, and I might as well throw it out if not dated. Surveyor asked RN P whose responsibility is it to make sure medications are dated. RN P indicated…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-06-03 · tag F0849 — isolatedArrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility did not ensure that residents received treatment and care in accordance with professional standards of practice for 1 of 1 resident (R1) reviewed for hospice. R1 was receiving hospice services, and the facility failed to obtain hospice documentation. Evidenced by: The facility policy titled Hospice Program revised date 7/2017 states in part .12. Our facility has designated (Name) (Title) to coordinate care provided to the resident by our facility staff and the hospice staff .He or she is responsible for the following: .d. Obtaining the following information from the hospice: (1) The most recent hospice plan of care specific to each resident; (2) Hospice election form; (3) Physician certification and recertification of the terminal illness specific to each resident .13. Coordinated care plans for residents receiving hospice services will include the most recent hospice plan of care as well as the care and services provided by our facility (including the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-06-03 · tag F0880 — failed to prevent and control infections — isolatedProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews, and record review, the facility failed to establish and maintain an infection prevention and control program designed to provide a safe, sanitary, and comfortable environment and to help prevent the development and transmission of communicable diseases and infections, for 2 of 2 resident (R4 and R174) with observed breeches in transmission-based precautions. Staff entered R174, who is COVID-19 positive, without proper personal protective equipment (PPE). Surveyor observed staff perform tracheostomy care on R4 without proper hand hygiene and not using enhanced barrier precautions. This is evidenced by: The facility's policy titled Isolation - Categories of Transmission-Based Precautions, dated 9/22, includes the following: 5. When a resident is placed on transmission-based precautions, appropriate notification is placed on the room entrance door and the on the front of the chart so that personnel and visitors are aware of the need for and the type of precaution. a. The signage…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
Show the remaining 20 citations
- Potential for harm · Ecited before2025-04-23 · tag F0610 — failed to investigate and act on abuse reports — patternRespond appropriately to all alleged violations.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Example 2 R4 was admitted to the facility on [DATE] and has diagnoses that include cellulitis of left lower limb (potentially serious skin infection) and acute respiratory failure (occurs when the lungs can't properly exchange gases, causing abnormal levels of carbon dioxide and/or oxygen in the arteries). R4's admission Minimum Data Set (MDS) Assessment, dated 1/8/25, shows R4 has a Brief Interview of Mental Status score of 14 indicating R4 is cognitively intact. R4's Physician Orders, dated 1/25/25 include: -Pain monitoring every shift using 1-10 narrative or FACE scale. Resident Pain Goal is: (4) every shift for pain. Order Date: 1/03/25. Start Date: 1/03/25. -Acetaminophen ER (extended release) Oral Tablet Extended Release 650 mg (milligrams)- Give 2 tablets by mouth every 4 hours as needed. May give for mild to moderate pain/fever do not exceed more than 4000 mg/day of all acetaminophen containing products. Order Date: 1/16/25. Start Date: 1/16/25 . -Oxycodone HCI (hydrochloride) oral tablet 5 mg- Give…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2025-01-11 · tag F0725 — failed to have enough nursing staff — widespreadProvide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interviews, record review, and document review, the facility failed to ensure sufficient nurse staffing to provide nursing and related services to assure resident safety and to attain or maintain the highest practicable physical, mental, and psychosocial well-being for 4 of 4 residents and/or representatives (R8), Family Member (FM1) FM2, and FM3 out of a census of 20 residents. Findings include: 1. Review of the Facility Assessment, provided by the Administrator, revealed the assessment was updated on 08/24/24. The total number of beds available was 35. The average daily census was 19 for short-stay residents and zero for long-term residents. The average number of residents that were admitted to the facility per day was one to two on weekdays and zero to one on the weekends. The average number of resident discharges was zero to one per day. In addition, the Facility Assessment revealed that there are six full-time Registered Nurses (RN)s, three full-time Licensed Practical Nurses (LPN)s and 25 full-time Certified Nurse Aide (CNA) positions available. Based on…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-01-11 · tag F0622 — isolatedNot transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure a hospital transfer was documented in the medical record and appropriate information was communicated to the receiving hospital for 1 of 1 resident (R1) of eight sample residents. Findings include: Review of the admission Record located in the Profile tab of the electronic medical record (EMR) revealed R1 was admitted to the facility on [DATE] with diagnoses that included T-cell lymphoma (a rare type of cancer), skin cancer, and diabetes. Review of the admission Minimum Data Set (MDS) located in the MDS tab of the EMR with an Assessment Reference Date (ARD) of 10/29/24 revealed that R1 had a Brief Interview for Mental Status (BIMS) score of 14 out of 15 which indicated R1 was cognitively intact and had no skin issues. Review of the Communication with Physician (non-COC-change of condition), dated 11/18/24 and located in the Progress Notes tab of the EMR, revealed [R1] continues to have generalized weakness and is failure to thrive . The…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-01-11 · tag F0677 — failed to help fully-dependent residents with daily care — isolatedProvide care and assistance to perform activities of daily living for any resident who is unable.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews, record review, and review of the facility procedure, the facility failed to ensure activities of daily living (ADLs) were provided according to the plan of care for 1 of 3 residents (R5) of 8 sampled residents. Findings include: Review of the facility's procedure titled, Bath Tub/Shower, dated 2001, revealed The purposes of this procedure are to promote cleanliness, provide comfort to the resident and to observe the condition of the resident's skin. Review of R5's admission Record located in the Profile tab of the electronic medical record (EMR) revealed, R5 was admitted to the facility on [DATE] with diagnoses that included adult failure to thrive and a need for personal care. Review of the Five-day PPS (Prospective Payment System-a Medicare reimbursement) located in the Minimum Data Set (MDS) assessment tab with an Assessment Reference Date (ARD) of 01/11/25 revealed R5 had a Brief Interview for Mental Status (BIMS) score of 12 out of 15 which indicated she was moderately…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-01-11 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolatedProvide appropriate pressure ulcer care and prevent new ulcers from developing.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility failed to consistently assess and monitor pressure ulcers and wounds. In addition, the facility failed to inform the provider upon admission and when wound care was refused for 1 of 2 residents (R4) reviewed for wounds out of 8 sampled residents. Findings include: Review of the facility's policy and procedure titled, Wound Care, dated October 2010, revealed .DOCUMENTATION .The following information should be recorded in the resident's medical record .The type of wound care given .The date and time the wound care was given .The position in which the resident was placed .The name and title of the individual performing the wound care .Any change in the resident's condition .All assessment data (i.e., wound bed color, size, drainage, etc.) obtained when inspecting the wound .How the resident tolerated the procedure .Any problems or complaints made by the resident related to the procedure .If the resident refused the treatment and the reason(s) why .The signature and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-01-11 · tag F0755 — failed to provide safe pharmacy services — isolatedProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility must provide pharmaceutical services to meet the needs for 1 (R6) of 8 sampled residents. R6 did not receive his Trazadone per R6's preference and physician's orders resulting in a timing error. Review of R6's admission Record located in the Profile tab of the EMR. revealed R6 was admitted to the facility on [DATE] with diagnoses that included a left leg fracture, Parkinson's disease, and dementia. Review of the admission MDS located in the MDS tab of the EMR with an ARD of 11/15/24 revealed R6 had a BIMS score of 13 out of 15 which indicated he was cognitively intact and was administered an antidepressant medication during the seven-day observation period. Review of the Physician Orders located in the Orders tab of the EMR revealed Trazadone (an antidepressant medication) 50mg. Give one tablet my mouth in the evening at 1800 [6:00 PM]. Start Date: 12/28/24. Review of the Special Precautions on the banner located on the undated Face Sheet, revealed .Meds to be…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-01-11 · tag F0842 — failed to keep accurate, complete medical records — isolatedSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interviews and record reviews, the facility failed to maintain a complete and accurate medical record for 2 (R1 and R4) of 8 sample residents. The facility failed to ensure the daily Medicare and/or Skilled Charting documentation contained skin/wound documentation for R1. In addition, the daily Medicare and/or Skilled Charting assessments were not completed daily, as required for R4. This failure placed the residents at risk of unmet care needs. Findings include: Example 1 Review of R1's admission Record located in the Profile tab of the electronic medical record (EMR) revealed, R1 was admitted to the facility on [DATE] with diagnoses which included T-cell Lymphoma (a rare type of cancer), skin cancer, and diabetes. Review of the admission Minimum Data Set (MDS) located in the MDS tab of the EMR with an Assessment Reference Date (ARD) of 11/29/24 revealed that R1 had a Brief Interview for Mental Status (BIMS) score of 14 out of 15 which indicated he was cognitively intact and had no skin issues. Review…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2024-05-21 · tag F0812 — failed to store, cook, and serve food safely — widespreadProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility did not maintain a safe and sanitary environment in which food is prepared, stored, and distributed. This has the potential to affect all 12 residents who reside in the facility. Facility staff were observed working in the kitchen without beard nets on. Chef Q was observed placing dirty pans in a rack and then removing and organizing clean metal pans without wearing gloves or washing his hands. The metal pans were wet stacked on a drying rack. Thermometer probe was not being sanitized between temping resident food. Chef Q was observed putting garbage and gloves in the garbage can without washing his hands prior to going back to cooking dinner. KM P (Kitchen Manager) observed dishing up lunch from the steam table with gloves on. KM P stepped away from the steam table and made a phone call. KM P returned to the steam table with the same gloves on and continued dishing up the lunch meal. Surveyor observed undated food in the cook's refrigerator and in…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2024-05-21 · tag F0851 — widespreadElectronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility did not ensure accurate reporting of the mandatory submission of staffing information based on payroll data to the Centers for Medicare & Medicaid Services (CMS). This has the potential to affect all 12 residents residing within the facility. The facility failed to enter accurate data in their Payroll Based Journal (PBJ) reporting and triggered for two fiscal year quarters for failure to have licensed nursing coverage 24 hours a day and one fiscal year quarter for failure to have Registered Nurse (RN) hours each day. Evidenced by: According to https://www.cms.gov/medicare/quality/nursing-home-improvement/staffing-data-submission Example the Centers for Medicare & Medicaid Services (CMS) has long identified staffing as one of the vital components of a nursing home's ability to provide quality care. CMS has utilized staffing data for a myriad of purposes in an effort to more accurately and effectively gauge its impact on quality of care in nursing homes . Therefore, CMS has developed a system for facilities to submit staffing…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2024-05-21 · tag F0880 — failed to prevent and control infections — widespreadProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility did not establish and maintain an infection prevention and control program designed to provide a safe, sanitary, and comfortable environment and to help prevent the development and transmission of communicable diseases and infections. This has the potential to affect the total census of 12 residents and 1 out of 2 hand hygiene opportunities (R2). The facility allowed staff to return to work too soon after reporting gastrointestinal symptoms and did not place staff with respiratory symptoms on the line list. The facility did not accurately document employees' symptom onset. Staff performed catheter care on R2 and applied barrier cream without appropriate hand hygiene. Evidenced by: The facility policy titled Employee Work Exclusion Policy effective date 3/8/24 states in part .All employees will report signs of an infection and stay home if symptomatic per CDC (Center for Disease Control) Guidelines. Staff who develop respiratory symptoms or other…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-05-21 · tag F0677 — failed to help fully-dependent residents with daily care — patternProvide care and assistance to perform activities of daily living for any resident who is unable.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Example 4 R65 admitted to the facility on [DATE] with diagnoses, including Parkinson's disease, dysarthria following nontraumatic subarachnoid hemorrhage (weakness in muscles used for speech), dysphagia (condition that makes it hard to swallow), conversion disorder (mental condition that causes sensory or motor problems), cognitive communication deficit, and other voice and resonance disorders. R65's CNA Care Card, dated 5/17/24, includes transfer- 2 assist with Hoyer lift . dressing- 2 assist . hygiene: 2 assist . mobility- 2 assist with wheelchair . toileting- indwelling foley catheter, bed pan 2 assist . diet/fluids- regular pureed diet, thin liquids in Kennedy cup, provide 1 on 1 supervision and feeding assist, allow resident to participate as much as possible . On 5/19/24 at 12:25 PM Surveyor observed CNA F (Certified Nursing Assistant) push R65 up to the dining room table with 5 other residents who were eating their lunch. On 5/19/24 at 12:45 PM Surveyor observed Lead Activity Aide E serve R65 his plate of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-05-21 · tag F0679 — failed to provide activities — patternProvide activities to meet all resident's needs.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility did not provide an ongoing program of activities designed to meet the interests and the physical, mental, and psychosocial well-being of each resident. This affects 7 of 12 residents (R1, R9, R113, R4, R6, R2, R64) reviewed for activities. The facility failed to incorporate social history assessment information into R1, R9, R113, R4, R6, R2, and R64 care plans and their current care plan is not person centered. R64 voiced concerns with the facility's lack of activity programming. The facility failed to create a personalized care plan for R4, and R2 that includes the information collected during initial assessments, including social history, familiar routine, past interests, present interests, people who make up the resident's family, lifetime occupation, pets, or other personalized important information that makes each resident an individual. R4's, and R2's activity care plan did not include measurable goals or interventions related to individual…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-05-21 · tag F0550 — failed to protect resident dignity and rights — isolatedHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility did not ensure residents were treated with dignity and respect in an environment that promotes an enhanced quality of life which affected 3 of 12 residents in the dining area (R65, R113, and R9). RR W (Resident Representative) indicated R65's appearance is important to him, and he depends on the facility staff to advocate and care for R65 as he resides out of state. Surveyor observed R65 being pushed into the dining room by CNA F (Certified Nursing Assistant) and his hair was uncombed, his face was not shaven, and his catheter bag was not covered, exposing the urine inside. R65 was seated at a table with other residents who were eating in front of him. After 11 minutes, his plate of food was delivered but he was not given silverware. After more time, R65 attempted to feed himself with his fingers and CNA F pushed his plate forward just out of his reach. R65 sat with his plate (of hot food) out of reach watching the residents at the table eating…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-05-21 · tag F0553 — failed to let residents help plan their care — isolatedAllow resident to participate in the development and implementation of his or her person-centered plan of care.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility did not ensure each resident (R), or their representative had the right to participate in the care planning process for 1 of 12 sampled residents (R2). R2 attended a care plan conference where she voiced an intervention that would aid in her pain management during transfer, bed mobility and toileting. This intervention was not considered when revising R2's care plan. R2 indicated she does not get out of bed at all anymore due to staff not following this intervention. SW T did not add the suggested intervention to R2's care plan and did not tell front line staff about this intervention. Evidenced by: R2 admitted to the facility on [DATE] with diagnoses including wedge compression fracture of the second lumbar vertebra, benign paroxysmal vertigo, malignant neoplasm of the left breast, low back pain, edema, and chronic kidney disease stage 3. R2's Comprehensive Care Plan, initiated 2/29/24, includes mobility- 1 assist with wheelchair . toilet use-2 assist .…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-05-21 · tag F0658 — failed to meet professional standards of care — isolatedEnsure services provided by the nursing facility meet professional standards of quality.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility failed to weigh a new admission per recognized standards of practice for 1 of 12 residents (R4) reviewed for weights. R4 voiced concern of losing seven (7) pounds in less than a month. The facility did not obtain weights per standards of practice. Evidenced by: The facility policy, entitled Weight Management, dated 2/14/14, states, in part: . Policy: It is the policy of the facility based on the resident's comprehensive assessment to ensure each resident maintains acceptable parameters of nutritional status, such as body weight, unless the resident's clinical condition demonstrates this is not possible. Procedure: 1. All new admissions and readmissions will be weighed the morning of the first full day after admission, then daily for two days. 2. Residents will then be weighed for the first four weeks . 5. The nursing staff will record the weight in the electronic medical record. 7. The nursing staff or designee will use the electronic medical record to identify…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-05-21 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolatedProvide appropriate pressure ulcer care and prevent new ulcers from developing.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility did not implement professional standards of practice to promote healing or prevent pressure injury (PI) development for 1 of 1 resident reviewed for PIs out of a sample of 12 residents (R64). R64 admitted to the facility on [DATE] with a stage 3 PI of the sacral region. On 5/20/24, during wound care, improper hand hygiene technique was observed. R64's Baseline Care Plan dated 5/20/24 does not include interventions or goals related to his Stage 3 PI putting R64 at risk of worsening PI and/or developing more PIs. Evidenced by: The facility policy, entitled Handwashing/Hand Hygiene, dated August 2019, states, in part: . Policy Statement: This facility considers hand hygiene the primary means to prevent the spread of infections. Policy Interpretation and Implementation: . 2. All personnel shall follow the handwashing/hand hygiene procedures to help prevent the spread of infections to other personnel, residents, and visitors . 7. Use an alcohol-based…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-05-21 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolatedProvide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility did not ensure a resident with a catheter receives appropriate treatment and services to prevent urinary tract infections for 2 of 4 residents (R113, R9) reviewed for catheter care out of total sample of 12. R113's catheter was dragging on floor during a transfer in wheelchair. Surveyor observed R9's catheter make direct contact with the facility's dining room floor. Evidenced by: Example 1 R113 was admitted to the facility on [DATE] and has diagnoses that include malignant neoplasm of bladder (bladder cancer) and benign prostatic hyperplasia without lower urinary tract symptoms (age-associated prostate gland enlargement that can cause urination difficulty). R113's admission Minimum Data Set (MDS) Assessment, dated 5/11/24 shows R113 has a Brief Interview for Mental Status (BIMS) score of 9 indicating R113 has moderate cognitive impairment. Section H shows R113 has an indwelling urinary catheter. Section GG shows R113 is dependent on staff for…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-05-21 · tag F0698 — failed to provide proper dialysis care — isolatedProvide safe, appropriate dialysis care/services for a resident who requires such services.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility did not ensure that residents who require dialysis receive such services, consistent with professional standards of practice (including in part ongoing assessment of the resident's condition and monitoring for complications before and after dialysis treatments received at a certified dialysis facility), the Comprehensive Person-Centered Care Plan, and the resident's goals and preferences for 1 of 1 dialysis residents (R6) sampled out of a total of 18 sampled residents. The facility did not provide monitoring of R6's arm fistula/access dialysis site, have emergency interventions in place, and staff were not competent on what to do if they found R6 to be bleeding out of her fistula. Evidenced by: Facility policy, entitled Hemodialysis Catheters- Access and Care, revised 2/2023, includes . Hemodialysis catheters are placed in the jugular, subclavian, or femoral veins and end in the vena cava . Dialysis catheters . not to be confused with central venous access…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-10-02 · tag F0610 — failed to investigate and act on abuse reports — isolatedRespond appropriately to all alleged violations.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility did not have evidence that all alleged violations are thoroughly investigated for 1 of 3 residents reviewed for abuse (R1). The facility became aware of an allegation of abuse during an investigation involving R1. The facility did not complete a thorough investigation that included interviews of other residents. Findings include: The facility's Abuse, Neglect, Exploitation and Misappropriation, QAPI (Quality Assurance and Performance Improvement) policy states, in part, the following: .Investigating Allegations 1. All allegations are thoroughly investigated. The administrator initiates investigations .j. interviews other residents to whom the accused employee provides care or services . R1 had an activated power of attorney for health care and has a Brief Interview for Mental Status (BIMS) score of 14 from her most recent Minimum Data Set (MDS), dated [DATE], indicating R1 was cognitively intact at the time of the assessment. On 9/1/23, the facility became aware…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2023-03-29 · tag F0880 — failed to prevent and control infections — widespreadProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility did not ensure a system for preventing, identifying, reporting, investigating, and controlling infections and communicable diseases for all residents, staff, volunteers, visitors, and other individuals providing services under a contractual arrangement was in place. This has the potential to affect all 16 residents. The facility does not have a Pneumococcal Vaccine Policy and Procedure that includes all the new guidance from April 2022 regarding options for pneumococcal vaccines. The facility does not have a staff call-in process to ensure appropriate signs and symptoms (S/Sx) are known, length of time off is adequate, and that staff are testing for COVID when they have S/Sx that may be indicative of COVID prior to coming back to work after calling in. The facility did not change their staff COVID testing procedure when their COVID outbreak began on 3/23/23. This is evidenced by: Example 1 The facility's Pneumococcal Vaccine Policy and Procedure dated March 2022 documents, in part: .References .Other References Centers for Disease…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.
- Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
- Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
- State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Fines & penalties
No federal fines in the current CMS record.
Who owns this facility
| Owner / manager | Type | Role | Share | Since |
|---|---|---|---|---|
| CHASE, THEODORE | Individual | 5% OR GREATER DIRECT OWNERSHIP INTEREST; ADP OF THE SNF | 5% | since 12/22/2017 |
| HELLE, CARL | Individual | 5% OR GREATER DIRECT OWNERSHIP INTEREST; ADP OF THE SNF | 5% | since 12/22/2017 |
| SADLER, ROBERT | Individual | 5% OR GREATER DIRECT OWNERSHIP INTEREST; ADP OF THE SNF | 5% | since 01/21/2025 |
| FRANK, SCOTT | Individual | DIRECT OWNERSHIP INTEREST; OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | — | since 12/22/2017 |
| AHMAD, FARID | Individual | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | — | since 02/26/2025 |
| SCHLAIS, LORI | Individual | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | — | since 04/07/2025 |
CMS files one row per role, so the 13 rows in the source record cover these 6 parties — each is shown once here with every role it holds. Nothing is omitted.
Follow the money — this home’s finances
Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.
This home reported $1.2M paid to related parties — landlords or management companies under common ownership — equal to about 13% of its total expenses. Money routed to affiliated companies can leave a home’s own books looking lean while owners still profit; it is the mechanism regulators watch most closely in private-equity and REIT deals. A reported operating loss is common in this industry and is not by itself a sign of trouble — but paired with large related-party payments it can mean profit is being taken elsewhere in the ownership structure.
Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.
Cost & finances
Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.
What families pay in WI
This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Wisconsin Medicaid page.
Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.
Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 525728. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-06-03, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →
Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →
Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.