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Manawa Com Nur CTR

400 East 4th St, Manawa, WI 54949 · For profit - Individual · 25 certified beds · (920) 596-2566 Medicare & Medicaid certified

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Abuse-prevention, restraint, or reporting citations — no harm found (F0605, F0609, F0610) — most recent Oct 2024Behavioral-health or dementia-care citation — no harm found (F0758)1 immediate-jeopardy citation$17,716 in federal fines2 Medicare payment denials
Insights

This home has serious findings on its record. Read them closely before you consider it.

Worth asking about
  • it has citations for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0605, F0609, F0610) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
  • inspectors cited 1 immediate-jeopardy problem — the most serious level
  • a high number of inspection citations overall (30) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
  • the CMS record shows $17,716 in federal fines (most recent 2024-10-22)
  • its independent health-inspection rating is low (2/5)
  • its payroll-based staffing rating is low (1/5)
  • its facility-reported quality-measure rating is low (2/5)

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

1/5
CMS overall
1 of 5
Health inspectionSurveyor-assigned, ranked within your stateInspector-verified 2 of 5
StaffingFrom payroll records (PBJ) 1 of 5
Quality measuresSelf-reported by the facility 2 of 5

Location & what’s nearby

Hospital
Emergency dept. usually open 24/7 · ER 24/7
Urgent care / clinic
425 2nd St · (920) 596-3435 · Call to confirm hours
Pharmacy
1717 N Shawano St · (920) 982-7906 · Call to confirm hours
Grocery
214 S Bridge St · (920) 596-3341 · Call to confirm hours
Park
Manawa City Park · Typically dawn to dusk
Place of worship

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measures 2 of 5
Long-stay residentspeople who live here 2 of 5

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Trend — is this home getting better or worse?

Over 2025-02 to 2026-06, this home’s CMS overall rating improved from 1 to 2 stars. From monthly CMS archive snapshots.

Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.

Overall rating2★
Inspection scorelower = better
See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents whose need for help with daily activities increased48.5%16.1%15.4%check this — see note marked dagger below the table
Long-stay residents who lose too much weight11.0%5.1%5.4%worse
Long-stay residents with a catheter left in their bladder4.0%2.1%0.9%worse than state — see note marked double-dagger below the table
Long-stay residents with a urinary tract infection2.5%2.7%2.0%worse
Long-stay residents with depressive symptoms13.0%5.7%6.5%worse
Long-stay residents who were physically restrained0.0%0.1%0.1%better
Long-stay residents with falls causing major injury0.0%3.3%3.3%check this — see note marked star below the table
Long-stay residents whose ability to walk worsened29.5%18.4%16.1%worse
Long-stay residents on antianxiety or hypnotic medication6.8%16.9%18.9%better
Long-stay residents given the seasonal flu vaccine95.5%95.0%95.3%typical
Long-stay residents with pressure ulcers1.0%5.0%4.7%better
Long-stay residents with worsening bladder/bowel control24.3%24.6%21.2%worse
Long-stay residents who got an antipsychotic medication — see the note below the table7.7%15.8%17.1%better

* This home reported 0% on a measure where lower is better. That can mean genuinely excellent care — but because the number is self-reported, a zero can also mean the problem was not recorded. Weigh it against the inspection record above.

This value is several times the typical-state benchmark. It can be real, or it can be a coding artifact in what the facility submitted. Weigh it against the inspection record above.

On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.

§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Staffing

1.06
RN hours/ resident / day
0.72
LPN hours/ resident / day
3.04
Aide hours/ resident / day
4.82
Total nurse hours/ resident / day
0.33
RN hoursweekends
51.3%
Total nursing turnover
54.5%
RN turnover

How full it usually is: this home is certified for 25 beds and averages 21.2 residents a day — about 85% occupied, or roughly 4 beds typically open. It usually has some room. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 4.82 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 1.06 is at or above the 0.55-hour RN benchmark and nurse-aide staffing of 3.04 is at or above the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 4.23 hrs/resident/day on weekends vs 5.06 on weekdays — 16% thinner on weekends. RN hours go from 1.35 to 0.33 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

This home’s total nursing-staff turnover of 51% is about the same as the national median of 45%.

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

6
deficiencies at the latest standard inspection (2025-04-30)
5
at the previous standard inspection (2024-03-12)

Deficiencies are more than at the previous inspection — worsening. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

30 citations, most serious first. The 12 most serious are shown; the remaining 18 are one tap away and print in full.

  • Immediate jeopardy · Jcited before2024-10-22 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview and record review, the facility did not ensure adequate assistance to prevent falls was provided for 2 residents (R) (R3 and R5) of 5 sampled residents. On 8/19/24, Certified Nursing Assistant (CNA)-E transferred R3 without a gait belt which was required per R3's plan of care. R3 fell and sustained a 4 centimeter (cm) forehead laceration and a subdural hematoma that required steri-strips and neurological monitoring. CNA-E was not provided education prior to returning to work on 8/24/24 (which was before the facility's investigation was completed.) On 8/24/24, CNA-E was observed transferring R5 without a mechanical lift which was required per R5's plan of care. The facility's failure to ensure a staff who transferred a resident incorrectly which resulted in a fall with injury was educated prior to returning to work and transferring another resident incorrectly created a reasonable likelihood for serious harm which led to a finding of immediate jeopardy that began on 8/19/24. Nursing Home…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Actual harm · Gcited before2024-03-12 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, resident and staff interview, and record review, the facility did not provide adequate supervision to prevent further abuse following a visitor-to-resident altercation for 1 Resident (R) (R3) of 2 residents. Assisted Living Resident (ALR)-G visited ALR-G's spouse (R4) in the facility and had a known history of physical aggression. On 2/13/24, R3 was struck in the face by ALR-G during an altercation. Following the incident, the facility did not implement measures to supervise ALR-G while ALR-G was in the facility. Although R3 did not recall the incident due to a diagnosis of dementia, the reasonable person standard was implemented as a person who was hit in the face by a visitor in their home would likely incur mental anguish. Findings include: The facility's Abuse, Neglect, Mistreatment and Misappropriating of Resident Property policy, revised 1/10/24, indicates the facility has the right to set visitation policies with safety restrictions such as denying access or providing limited and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2025-04-30 · tag F0801 — widespread
    Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on staff interview and record review, the facility did not designate a person to serve as the food and nutrition services director who was a certified dietary manager, had a national certification for food service management and safety from a national accrediting body, or had an associates or higher level degree in food service management or hospitality. This practice had the potential to affect all 23 residents residing in the facility. Dietary Manager (DM)-H did not complete an approved dietary manager or food service manager certification course or other related education. Findings include: On 4/28/25 at 8:42 AM, Surveyor began an initial kitchen tour with DM-H who indicated DM-H was enrolled in a certified dietary manager (CDM) course. DM-H indicated DM-H started the course approximately one month ago. On 4/30/25 at 10:30 AM, Surveyor interviewed DM-H who indicated DM-H was hired in March of 2024. DM-H indicated DM-H had signed up for a CDM course in August (2024) but had just started the course a month ago and planned to complete the course in August of 2025. DM-H…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2025-04-30 · tag F0803 — failed to meet residents' dietary needs — widespread
    Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, staff and resident interview, and record review, the facility did not ensure menus met the nutritional needs of residents in accordance with established national guidelines. This practice had the potential to affect all 23 residents residing in the facility. The facility did not implement an extended menu that delineated the differences between diet types and portion sizes for residents. Findings include: The facility's Standard Portions policy, dated 12/19/17, indicates: Uniform food portions shall be established for each diet and served to all patients .Recipes and menus will have appropriate portions noted. On 4/29/25 at 12:12 PM, Surveyor began an observation of lunch service and interviewed Dietary Staff (DS)-J who indicated the facility did not have a menu that indicated how much of each item or what diet type residents should receive. Surveyor observed a menu on the refrigerator that indicated the lunch meal was Polish sausage and cabbage, hot German potato salad, and bread and butter. The alternative was a turkey sandwich. Dessert was a pumpkin bar. The…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-04-30 · tag F0761 — failed to label and store drugs safely — pattern
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, staff interview, and record review, the facility did not ensure medication was secured and stored appropriately. This practice had the potential to affect more than 4 of the 23 residents residing in the facility. On 4/29/25, a bottle of aspirin 81 milligrams (mg) and a bottle of Lactobacillus 100 mg for R20 were left on top of the medication cart. The medication cart was left unlocked and unattended by a licensed nurse. Findings include: The facility's Medication Storage Policy, dated 3/1/05, indicates: Only licensed nurses, the consultant pharmacist, and those lawfully authorized to administer medication (medication aides) are allowed access to medication. Medication rooms, carts, and medication supplies are locked or attended by persons with authorized access. The facility's Medication Administration Policy, dated 4/4/17, indicates: .13. Lock medication cart before entering resident room to prevent accidental ingestion of medication and diversion of medication. Note: Never leave the medication cart open and unattended. On 4/29/25, Surveyor observed a…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-04-30 · tag F0880 — failed to prevent and control infections — pattern
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interview, and record review, the facility did not maintain an infection prevention and control program designed to prevent the transmission of communicable disease and infection. This practice had the potential to affect more than 4 of the 23 residents residing in the facility. Infection control line lists for residents and staff did not contain last symptom dates, times, and/or return to work dates in accordance with the facility's policy. Staff did not ensure infection control procedures were maintained during the provision of care and handling of linens for R18 and R17. Findings include: The facility's Infection Prevention and Control policy, dated 1/12/19, indicates: The facility establishes a program under which it: Provides a system of surveillance to identify possible communicable disease or infection before they can be spread in the facility; Provides standard and transmission-based precautions to be followed to prevent the spread of infection; Maintains a record of incidents…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-04-30 · tag F0677 — failed to help fully-dependent residents with daily care — isolated
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interview, and record review, the facility did not ensure 1 resident (R) (R8) of 3 sampled residents who was unable to carry out activities of daily living (ADLs) was provided assistance with nail care. R8 was not provided routine nail care. Findings include: The facility's Activities of Daily Living (ADL) policy, dated 2/15/12, indicates: It is the policy of the facility that residents' ADL needs will be met .It is the goal of the facility to provide necessary care and services. From 4/28/25 to 4/30/25, Surveyor reviewed R8's medical record. R8 was admitted to the facility on [DATE] and had diagnoses including Marfan syndrome (an inherited disorder that affects connective tissue), dementia, and cerebrovascular accident (CVA) (stroke). R8's Minimum Data Set (MDS) assessment, dated 3/27/25, had a Brief Interview for Mental Status (BIMS) score of 5 out of 15 which indicated R8 had severe cognitive impairment. The MDS assessment also indicated R8 required substantial/maximal assistance…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-04-30 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolated
    Provide safe and appropriate respiratory care for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interview, and record review, the facility did not provide the necessary respiratory care and services for 1 resident (R) (R18) of 1 sampled resident. R18 had an order for 1 to 4 liters of oxygen as needed via nasal cannula for respiratory distress or discomfort, titrate to maintain greater than 90% (oxygen saturation level) with a start date of 3/21/22. R18 did not have an order to change or maintain R18's oxygen equipment or a care plan for respiratory therapy. Findings include: The facility's Oxygen Therapy Policy and Procedure, dated 5/22/23, indicates: .Change tubing weekly, unless otherwise specified in patient's orders .Care plan is updated regularly by licensed nursing staff. From 4/28/25 to 4/30/25, Surveyor reviewed R18's medical record. R18 was admitted to the facility on [DATE] and had diagnoses including type 2 diabetes mellitus with diabetic neuropathy, complete traumatic amputation at knee level left lower leg, and unspecified chronic kidney disease. R18's Minimum Data…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2024-10-22 · tag F0801 — widespread
    Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on staff interview and record review, the facility did not designate a person to serve as the director of food and nutrition services who was a certified dietary manager, a certified food service manager, had a national certification for food service management and safety from a national certifying body, or who had an associate's or higher-level degree in food service management or hospitality. This had the potential to affect all 23 residents residing in the facility. Dietary Manager (DM)-D did not complete an approved dietary manager or food service manager certification course or other related education. Findings include: The facility provided a staff roster that indicated DM-D was a lead cook and was hired on 3/26/24. On 10/16/24 at 8:13 AM, Surveyor entered the kitchen and spoke with DM-D who was the Dietary Manager. DM-D indicated a Registered Dietitian came to the facility roughly monthly and was in contact with DM-D on a regular basis. DM-D indicated DM-D started as the DM around April of 2024. During a continuous kitchen observation that started at 11:50 AM on…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-10-22 · tag F0842 — failed to keep accurate, complete medical records — pattern
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview and record review, the facility did not ensure medical records contained complete information for 4 residents (R) (R3, R5, R6, and R8) of 5 sampled residents. Physician visit notes were not readily accessible and available in R3, R5, R6, and R8's medical records. Findings include: The facility's undated Long Term Facilities Retention Plan indicates medical records should be kept 7 years after discharge. On 10/22/24, Surveyor reviewed R3's medical record. R3 was admitted to the facility on [DATE] with diagnoses including Alzheimer's disease, dementia, and hypertension. On 10/22/24, Surveyor reviewed R5's medical record. R5 was admitted to the facility on [DATE] with diagnoses including dementia. On 10/22/24, Surveyor reviewed R6's medical record. R6 was admitted to the facility on [DATE] with diagnoses including Alzheimer's disease, anxiety, and hypertension. On 10/22/24, Surveyor reviewed R8's medical record. R8 was admitted to the facility on [DATE] with diagnoses including…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-10-22 · tag F0610 — failed to investigate and act on abuse reports — isolated
    Respond appropriately to all alleged violations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on staff interview and record review, the facility did not ensure an allegation of potential neglect was thoroughly investigated for 1 resident (R) (R3) of 5 sampled residents. On 8/19/24, Certified Nursing Assistant (CNA)-E transferred R3 without a gait belt. R3 fell and incurred a forehead laceration and hematoma. The facility did not complete the investigation or provide education to CNA-E before CNA-E returned to work on 8/24/24. Findings include: The facility's undated Abuse, Neglect, Mistreatment, and Misappropriation of Resident Property policy indicates: Staff will receive education about resident mistreatment and neglect .that an alleged perpetrator of abuse or neglect will immediately be removed and will remain removed pending the results of a thorough investigation .If the investigation shows maltreatment occurred, reporting to the appropriate agencies and education will be provided to all parties as needed. On 10/16/24, Surveyor reviewed a facility-reported incident (FRI) that was submitted to the State Agency (SA) on 8/19/24. The report stated CNA-E was accused of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-10-22 · tag F0944 — isolated
    Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on staff interview and record review, the facility did not ensure 2 staff (Certified Nursing Assistance (CNA)-I and CNA-J) of 5 staff reviewed for education requirements received Quality Assurance and Performance Improvement (QAPI) training. CNA-I and CNA-J did not receive QAPI training. Findings include: On 10/22/24, the facility provided a list of trainings that new employees receive on their first day of employment. Onboarding Training Day 1 was handwritten on the form. QAPI was listed as a training that new employees should receive. Surveyor noted CNA-I was hired by the facility on 5/16/17 and CNA-J was hired by the facility on 7/22/15. On 10/22/24, Surveyor reviewed one year of electronic and paper training records for CNA-I and CNA-J which did not include QAPI training. Surveyor requested CNA-I and CNA-J's QAPI training documents. On 10/22/24 at 2:00 PM, Business Office Manager (BOM)-C indicated BOM-C was responsible for training and onboarding but could not locate CNA-I and CNA-J's QAPI training records. BOM-C indicated staff are trained on QAPI during orientation.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
Show the remaining 18 citations
  • Potential for harm · E2024-07-26 · tag F0584 — failed to keep a safe, clean, comfortable home — pattern
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation and staff, resident, and family interview, the facility did not ensure a safe, clean, and home-like environment for 4 Residents (R) (R1, R2, R3, and R4) as well as other residents who use the 100 wing lounge. Facility administration indicated water from heavy rains penetrated the exterior walls of R1, R2, R3, and R4's rooms on 7/5/24. In each of the rooms, Surveyor noted a black and/or dark green, damp, and smudgeable substance on baseboards removed from the walls and on the drywall surface of the lower walls. In addition, Surveyor observed a white fuzzy growth on the surfaces and noted a mildew-like smell in R1, R2, and R3's rooms. In addition, the 100 wing lounge contained remodeling supplies including seven approximately six-foot long wooden baseboards, three pieces of drywall, a roll of insulation, and a bed stored in the center of the room. Findings include: A Post Crescent news article, dated 7/6/24, stated, Up to 100 homes, including a nursing home, were evacuated Friday (7/5) after erosion caused the bank of the edge of the Manawa Mill Pond dam to fail…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-06-12 · tag F0609 — failed to report abuse allegations — pattern
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview and record review, the facility did not ensure allegations of abuse were reported to Nursing Home Administrator (NHA)-A, the State Agency (SA), and/or local law enforcement for 4 residents (R) (R1, R2, R3, and R6) of 6 sampled residents. On 5/29/24 and 6/9/24, R1 verbally abused R2. Staff did not report the allegations of abuse to NHA-A in a timely manner. In addition, the allegations of abuse were not reported to the SA. On 6/2/24, R1 verbally abused R3. Staff did not report the allegation of abuse to NHA-A in a timely manner. In addition, the allegation of abuse was not reported to the SA. On 6/7/24, R6 allegedly sexually abused R2. Staff did not report the allegation of abuse to NHA-A in a timely manner. In addition, the allegation of abuse was not reported to the SA or local law enforcement. Findings include: The facility's Abuse, Neglect, Mistreatment and Misappropriation of Resident Property policy, dated February 2023, indicates: It is the policy of the facility to encourage and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-06-12 · tag F0610 — failed to investigate and act on abuse reports — pattern
    Respond appropriately to all alleged violations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview and record review, the facility did not ensure allegations of abuse were thoroughly investigated for 4 residents (R) (R1, R2, R3, and R6) of 6 sampled residents. On 5/29/24 and 6/9/24, R1 verbally abused R2. The facility did not thoroughly investigate the allegations of abuse. On 6/2/24, R1 verbally abused R3. The facility did not thoroughly investigate the allegation of abuse. On 6/7/24, R6 allegedly sexually abused R2. The facility did not thoroughly investigate the allegation of abuse. Findings include: The facility's Abuse, Neglect, Mistreatment and Misappropriation of Resident Property policy, dated February 2023, indicates: It is the policy of the facility to encourage and support all residents, staff, families, visitors, volunteers, and resident representatives in reporting any suspected acts of abuse, neglect, exploitation, involuntary seclusion, or misappropriation of resident property .The investigation is the process used to try to determine what happened. The designated…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-05-01 · tag F0609 — failed to report abuse allegations — pattern
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview and record review, the facility did not ensure allegations of abuse and misappropriation were reported to the Nursing Home Administrator (NHA), the State Agency (SA), or local law enforcement in a timely manner for 4 residents (R) (R2, R4, R5, and R3) of 5 sampled residents. On 4/9/24, Licensed Practical Nurse (LPN)-C administered a dose of R4's lorazepam (a sedative medication) to R2 to stop R2 from pacing. R2 did not have a physician's order for lorazepam or consent from R2's Power of Attorney for Healthcare (POAHC). Staff did not report the allegations of abuse and misappropriation to administration or local law enforcement in a timely manner. On 4/10/24, Hospitality Aide (HA)-E alleged that Certified Nursing Assistant (CNA)-J physically abused R5 with a hot washcloth on an undisclosed date. Staff did not report the incident to administration in a timely manner and did not report the allegation of abuse to the SA. On 4/25/24, CNA-I alleged LPN-C misappropriated a dose of R3's…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-05-01 · tag F0610 — failed to investigate and act on abuse reports — pattern
    Respond appropriately to all alleged violations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview and record review, the facility did not ensure all allegations of abuse and misappropriation were thoroughly investigated for 4 residents (R) (R2, R4, R5 and R3) of 5 sampled residents. On 4/9/24, Licensed Practical Nurse (LPN)-C administered a dose of R4's lorazepam (a sedative medication) to R2 to stop R2 from pacing. R2 did not have a physician's order for lorazepam and the facility did not obtain consent from R2's Power of Attorney for Healthcare (POAHC) to administer lorazepam. The facility did not thoroughly investigate the allegations of abuse and misappropriation. On 4/10/24, Hospitality Aide (HA)-E alleged Certified Nursing Assistant (CNA)-J physically abused R5 with a hot washcloth on an undisclosed date. The facility did not thoroughly investigate the allegation of abuse. On 4/25/24, CNA-I alleged LPN-C misappropriated a dose of R3's lorazepam on 7/17/23. The facility did not thoroughly investigate the allegation of misappropriation. Findings include: The facility's undated…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-05-01 · tag F0605 — failed to not use drugs as a restraint — isolated
    Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview and record review, the facility did not ensure 1 resident (R) (R2) of 5 sampled residents was free from a chemical restraint administered for behavior and not prescribed to the resident. On 4/9/24, Licensed Practical Nurse (LPN)-C administered lorazepam (a sedative medication) to R2 to stop R2 from pacing. R2 did not have a physician's order for lorazepam and consent was not obtained from R2's activated Power of Attorney for Healthcare (POAHC). Findings include: The facility's Resident Rights policy, with an effective date of 4/4/17, indicates: .be free from mental and physical abuse, and be free from chemical and physical restraints except as authorized in writing by a physician, physician assistant, or advanced practice nurse prescriber for a specified and limited period of time and documented in the resident's medical record . On 5/1/25, Surveyor reviewed R2's medical record. R2 was admitted to the facility on [DATE] with diagnoses including dysthymic disorder (a type of depression…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2024-03-12 · tag F0727 — failed to provide required RN coverage — widespread
    Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and staff interview, the facility did not ensure a Registered Nurse (RN) worked for at least eight consecutive hours per day seven days per week on multiple dates in November 2023, December 2023, and January 2024. This had the potential to affect all residents who resided in the facility on those dates. The facility did not have an RN on duty for at least eight consecutive hours on 9 days from 11/4/23 through 1/7/24. Findings include: From 3/10/24 to 3/12/24, Surveyor reviewed the facility's nurse staffing schedules from October 2023 through January 2024. The schedules indicated the facility did not have RN coverage for at least 8 consecutive hours in a 24-hour period on the following dates: November 2023: ~11/4/23 ~11/11/23 ~11/12/23 ~11/25/23 December 2023: ~12/9/23 ~12/10/23 ~12/16/23 ~12/24/23 January 2024: 1/7/24 On 3/11/24 at 10:39 AM, Surveyor interviewed Business Office Manager (BOM)-I who verified the facility did not have RN staffing every other weekend for several months. BOM-I stated BOM-I was aware of the requirement for an RN on duty for 8…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2024-03-12 · tag F0801 — widespread
    Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on staff interview and record review, the facility did not designate a person to serve as the director of food and nutrition services who was a certified dietary manager, a certified food service manager, had a national certification for food service management and safety from a national certifying body, or who had an associate's or higher level degree in food service management or hospitality. This had the potential to affect all 23 residents residing in the facility. Dietary Manager (DM)-H did not complete an approved dietary manager or food service manager certification course or other related education. Findings include: The facility provided a staff roster that indicated DM-H was hired on 9/20/23. On 3/11/24 at 11:33 AM, Surveyor interviewed DM-H who stated DM-H started in kitchen service as a dietary aide. DM-H stated that although DM-H held the title of Dietary Manager, DM-H functioned as more of a glorified cook. DM-H stated DM-H oversaw food ordering, cooking, and instruction for kitchen staff. DM-H verified DM-H did not receive training aside from the ServSafe…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2024-03-12 · tag F0812 — failed to store, cook, and serve food safely — widespread
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, staff interview, and record review, the facility did not ensure food was prepared and served under sanitary conditions. This practice had the potential to affect all 23 residents residing in the facility. The facility did not have an internal surface temperature monitoring device used to routinely monitor and ensure the warewashing machine (dishwasher) was functioning correctly. Dietary Manager (DM)-H did not ensure the dishwasher consistently reached the required minimum temperatures for the wash and rinse cycles. Findings include: On 3/11/24 at 12:39 PM, DM-H stated DM-H was unsure what food code the facility followed. On 3/12/24 at 10:35 AM, Business Office Manager (BOM)-I stated the facility used ServSafe, which is based on the Food and Drug Administration (FDA) Food Code, as its standard of practice. Dishwasher Internal Surface Temperature Monitoring: The FDA Food Code 2022 documents at 4-302.13 Temperature Measuring Devices, Manual and Mechanical Warewashing .(B) In hot water mechanical warewashing operations, an irreversible registering temperature…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-03-12 · tag F0757 — failed to avoid unnecessary drugs — isolated
    Ensure each resident’s drug regimen must be free from unnecessary drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on staff interview and record review, the facility did not ensure high-risk medications were monitored for 3 Residents (R) (R2, R7, and R14) of 5 residents reviewed for unnecessary medications. The facility failed to monitor R2, R7, and R14 for potential side effects or adverse reactions of opioid medication. Findings include: The facility's Pain policy indicates the purpose is for recognition and management of pain, to help a resident attain or maintain his or her highest practicable level of well-being, and to prevent or manage pain. Adverse consequence is defined as an unpleasant symptom or event that is due to or associated with a medication, such as impairment or decline in a resident's mental or physical condition or functional or psychosocial status. Drugs.com medically reviewed and updated February 28, 2024 indicates: Morphine is used to treat moderate to severe pain when alternative pain relief medicines are not effective or not tolerated. Morphine is an opioid pain-relieving medication that usually provides significant pain relief for short-term or chronic pain.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-03-12 · tag F0883 — failed to offer flu and pneumonia vaccines — isolated
    Develop and implement policies and procedures for flu and pneumonia vaccinations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview and record review, the facility did not ensure vaccinations were reviewed, offered, and administered for 3 Residents (R) (R14, R10, and R4) of 5 residents reviewed for vaccines. The facility did not review R14, R10, and R4's vaccination history or offer R14, R10, and R4 the PCV20 (Prevnar 20®) vaccine. Findings include: Abbreviations (www.cdc.gov): PCV13: 13-valent pneumococcal conjugate vaccine (Prevnar13®) PCV20: 20-valent pneumococcal conjugate vaccine (Prevnar 20®) PPSV23: 23-valent pneumococcal polysaccharide vaccine (Pneumovax23®) The most recent Centers for Disease Control and Prevention (CDC) recommendations for pneumococcal vaccinations indicate: For adults 65 years or older who have only received PPSV23, the CDC recommends: Give 1 dose of PCV15 or PCV20. The PCV20 dose should be administered at least 1 year after the most recent PPSV23 vaccination. Regardless of if PCV20 is given, an additional dose of PPSV23 is not recommended since they already received it. For those who have…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-03-12 · tag F0609 — failed to report abuse allegations — isolated
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview and record review, the facility failed to implement policies and procedures for ensuring the reporting of a reasonable suspicion of a crime in accordance with section 1150B of the Act following a physical altercation for 1 Resident (R) (R3) of 3 sampled residents. R3 was struck in the face by Assisted Living Resident (ALR)-G during an altercation in the facility on 2/13/24. Law enforcement was not notified of the incident. Findings include: The facility's Abuse, Neglect, Mistreatment and Misappropriation of Resident Property policy, revised 1/10/24, indicates physical abuse includes hitting and slapping and local law enforcement will be notified of any reasonable suspicion of a crime against a resident. From 3/10/24 through 3/12/24, Surveyor reviewed R3's medical record. R3 was admitted to the facility on [DATE] and had diagnoses including dementia, depression, and anxiety. R3's Minimum Data Set (MDS) assessment, dated 1/10/24, contained a Brief Interview for Mental Status (BIMS) score…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2023-03-01 · tag F0812 — failed to store, cook, and serve food safely — widespread
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, staff interview, and record review, the facility did not ensure food was prepared and served under sanitary conditions which had the potential to affect all 21 residents residing in the facility. The facility did not have an internal surface temperature monitoring device used to routinely monitor and ensure the warewashing machine (dishwasher) was functioning correctly. Dietary Manager (DM)-D and Dietary Aide (DA)-E did not ensure the dishwasher consistently reached the required minimum temperatures for the wash and rinse cycles. DM-D and DA-E did not wash hands when moving from dirty dishes to clean dishes. Findings include: On 2/27/23 at 8:32 AM, DM-D stated the facility used ServSafe, which is based on the Food and Drug Administration (FDA) Food Code, as its standard of practice. Dishwasher Internal Surface Temperature Monitoring FDA Food Code 2022 documents at 4-302.13 Temperature Measuring Devices, Manual and Mechanical Warewashing .(B) In hot water mechanical WAREWASHING operations, an irreversible registering temperature indicator shall be provided and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-03-01 · tag F0609 — failed to report abuse allegations — isolated
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on resident and staff interview, the facility did not ensure an allegation of abuse was reported to the State Agency (SA) for 1 Resident (R) (R16) of 2 residents reviewed for abuse. The facility did not submit an initial facility-reported incident (FRI) to the SA within 24 hours of R16's allegation of physical abuse. Findings include: The facility's Freedom from Abuse, Neglect, and Explotation (sic) policy, revised 4/3/17, contained the following information: Any allegations .The administrator or designee will complete the online report immediately. On 2/27/23 at 9:52 AM, Surveyor interviewed R16 who alleged a male staff slapped R16's face during the night shift approximately one month prior. R16 did not know the accused staff's name. R16 stated R16 did not report the incident to anyone at the facility. Surveyor communicated to R16 that Surveyor was a mandated reporter and would report the incident to the Nursing Home Administrator (NHA) designee, who was also Director of Nursing (DON)-B. On 2/27/23 at 10:17 AM, Surveyor reported R16's allegation to NHA designee, DON-B. On…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-03-01 · tag F0756 — failed to review each resident's drug regimen — isolated
    Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on staff interview and record review, the facility did not ensure pharmacy recommendations regarding resident medications were acted upon for 2 Residents (R) (R7 and R16) of 5 residents reviewed for medications. The facility did not take action in response to a pharmacy recommendation, dated 12/7/22, to monitor R7 for signs and symptoms of bleeding, evaluate the risks versus benefits of continued use of Meloxicam (a non-steroidal anti-inflammatory drug which increases the risk of gastrointestinal bleeding, especially in high risk groups), and consider a proton pump inhibitor (PPI) for gastroprotection. The facility did not take action in response to pharmacy recommendations, dated 9/11/22 and 10/14/22, to develop a list of symptoms/target behaviors R16's antipsychotic medications (olanzapine and Seroquel) were supposed to treat, monitor the identified symptoms/target behaviors, and document individualized non-pharmacological interventions in place for use with the identified symptoms/target behaviors. Findings include: 1. From 2/27/23 through 3/1/23, Surveyor reviewed R7's…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-03-01 · tag F0758 — failed to limit and justify psychotropic drugs — isolated
    Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on staff interview and record review, the facility did not ensure behavioral interventions and symptom/behavior monitoring related to antipsychotic medication were in place for 1 Resident (R) (R16) of 5 residents reviewed for medications. The facility did not identify symptoms/target behaviors related R16's psychosis/psychotic features, identify the impact of the symptoms on R16, establish monitoring for the symptoms/behaviors, or develop a care plan to identify non-pharmacological interventions to use when R16 experienced psychosis/psychotic features. Findings include: From 2/27/23 through 3/1/23, Surveyor reviewed R16's medical record and noted R16's medications included olanzapine and Seroquel. R16's diagnoses included Alzheimer's disease, anxiety with psychosis, panic disorder, and major depressive disorder with psychotic symptoms. R16 had a psychiatric provider who oversaw R16's psychotropic drug use. Surveyor noted psychiatric provider progress notes were not contained in R16's medical record. (The facility obtained the notes on 3/1/23 per Surveyor request). A psychiatry…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-03-01 · tag F0761 — failed to label and store drugs safely — isolated
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation and staff interview, the facility did not ensure medications were stored in a locked compartment for 1 Resident (R) (R2) of 4 residents during medication administration. Licensed Practical Nurse (LPN)-C dispensed and attempted to administer R2's AM medication. After R2 refused the medication, LPN-C left R2's medication unattended on top of the medication cart while LPN-C passed medication and assisted other residents. Findings include: The facility's Medication Administration policy, dated 4/3/17, contained the following information: The licensed nurse and/or medication assistant will administer medication according to State specific regulations. The licensed nurse and/or medication assistant will check the following to administer medication. 21. Lock the cart and store in a secure, locked location to prevent: *Accidental ingestion of medication *Diversion of medication On 2/28/23 at 8:12 AM, Surveyor observed LPN-C dispense R2's medication into a medication cup. LPN-C then entered the dining area to administer the medication; however, R2 refused the medication…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • No harm found · Ccited before2023-03-01 · tag F0880 — failed to prevent and control infections — widespread
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on staff interview and record review, the facility did not establish and maintain an infection prevention and control program based on current standards of practice designed to provide a safe environment and to help prevent the development and transmission of communicable disease and infection. The deficient practice had the potential to affect all 21 residents residing in the facility. The facility's Water Management Plan was not based on current standards of practice and did not: - Include water management team members who were knowledgeable about Legionella (a bacteria that causes legionellosis, including a pneumonia-type illness called Legionnaire's disease and a mild flu-like illness called Pontiac fever) and the facility's water system. - Describe the building's water system using text and an accurate flow diagram of the system. - Include an assessment of the facility's water system to identify all locations where Legionella could grow and spread. - Identify where control measures should be applied based on where Legionella could grow and spread. - Identify acceptable…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

$17,716 in federal fines across 1 penalty. 2 Medicare payment denials on record.

  • $17,716 — penalty dated 2024-10-22
  • Medicare payment denial — starting 2024-11-20 for 19 days
  • Medicare payment denial — starting 2024-04-06 for 24 days

Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.

Who owns this facility

Owner / managerTypeRoleShareSince
CASTLEBERG, BENJAMINIndividual5% OR GREATER DIRECT OWNERSHIP INTEREST5%since 01/01/2019
CASTLEBERG, PHILIPIndividual5% OR GREATER DIRECT OWNERSHIP INTEREST; W-2 MANAGING EMPLOYEE95%since 01/01/2012

CMS files one row per role, so the 3 rows in the source record cover these 2 parties — each is shown once here with every role it holds. Nothing is omitted.

What families pay in WI

Paying with Medicaid

This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Wisconsin Medicaid page.

Typical monthly cost in Wisconsin
$10,646/mo
Nursing home (semi-private)
$12,319/mo
Nursing home (private)
$6,540/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 525316. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-04-30, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

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