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Lindengrove Mukwonago

837 E Veterans Way, Mukwonago, WI 53149 · Non profit - Corporation · 47 certified beds · (262) 363-6830 Medicare & Medicaid certified

Call the home — (262) 363-6830 Need help choosing, fast? Free, unbiased: Eldercare Locator 1-800-677-1116
Abuse-prevention, restraint, or reporting citations — no harm found (F0609, F0610) — most recent May 20251 Medicare payment denial
Insights

This home’s record is mixed — some reassuring signs, some worth asking about.

In its favor
  • a middle-of-the-pack inspection score (3/5)
  • a high payroll-based staffing rating (4/5)
Worth asking about
  • it has citations for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0609, F0610) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
  • a high number of inspection citations overall (25) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
  • its facility-reported quality-measure rating is low (1/5)

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

2/5
CMS overall
2 of 5
Health inspectionSurveyor-assigned, ranked within your stateInspector-verified 3 of 5
StaffingFrom payroll records (PBJ) 4 of 5
Quality measuresSelf-reported by the facility 1 of 5

Location & what’s nearby

Hospital
★★★★★ 5/5 CMS · Emergency dept. usually open 24/7 · ER 24/7
Urgent care / clinic
W355S9085 Godfrey Ln · (262) 594-2946 · Call to confirm hours
Pharmacy
ProHealth Medical Group, 240 Maple Ave · (262) 928-1959 · Call to confirm hours
Grocery
3238 W Main St
Park
Lulu Lake1.4 mi
Typically dawn to dusk
Place of worship

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measures 1 of 5
Long-stay residentspeople who live here 1 of 5
Short-stay residentsrehab / post-hospital 2 of 5

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Trend — is this home getting better or worse?

Over 2025-02 to 2026-06, this home’s CMS overall rating fell from 4 to 3 stars. From monthly CMS archive snapshots.

Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.

Overall rating3★
Inspection scorelower = better
See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents whose need for help with daily activities increased10.8%16.1%15.4%better
Long-stay residents who lose too much weight1.6%5.1%5.4%better
Long-stay residents with a catheter left in their bladder2.7%2.1%0.9%worse than state — see note marked double-dagger below the table
Long-stay residents with a urinary tract infection6.5%2.7%2.0%worse
Long-stay residents with depressive symptoms0.0%5.7%6.5%check this — see note marked star below the table
Long-stay residents who were physically restrained0.0%0.1%0.1%better
Long-stay residents with falls causing major injury9.4%3.3%3.3%worse
Long-stay residents whose ability to walk worsened31.0%18.4%16.1%worse
Long-stay residents on antianxiety or hypnotic medication10.3%16.9%18.9%better
Long-stay residents given the seasonal flu vaccine42.9%95.0%95.3%worse
Long-stay residents with pressure ulcers17.4%5.0%4.7%worse
Long-stay residents with worsening bladder/bowel control29.6%24.6%21.2%worse
Long-stay residents who got an antipsychotic medication — see the note below the table16.9%15.8%17.1%typical
Short-stay residents who newly got an antipsychotic medication0.0%1.2%1.4%better
Short-stay residents given the seasonal flu vaccine54.2%82.2%79.4%worse
Short-stay residents rehospitalized after admission30.9%23.1%22.6%worse
Short-stay residents with an outpatient ER visit17.6%15.5%12.0%worse

* This home reported 0% on a measure where lower is better. That can mean genuinely excellent care — but because the number is self-reported, a zero can also mean the problem was not recorded. Weigh it against the inspection record above.

On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.

§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

44.0% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — CMS rates that worse than the national rate. This is CMS’s risk-adjusted rate over 157 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.

44.0%U.S. median 51.5%
Got home and stayed home
12.0%U.S. median 10.7%
Went back to hospital
60.0%U.S. median 56.6%
Met the expected recovery
0.50U.S. median 0.31
Therapy hours / resident / day
0.26hours / resident / day
Physical therapy
0.18hours / resident / day
Occupational therapy
0.05hours / resident / day
Speech therapy

Met the expected recovery: 60.0% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 80 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.

Therapy staffing: this home’s payroll records show 0.50 therapist hours per resident per day in 2026Q1 — more than 81% of the 13,892 homes that report any therapy hours at all.

Weekend therapy: weekend therapy hours are 2% of this home’s weekday level — it runs therapy on weekdays, with essentially none at the weekend. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

See every short-stay measure CMS publishes for this home
MeasureThis homeU.S. medianPeriod coveredCMS’s call
Got home and stayed homeRate of successful return to home or community from a SNF44.0%CMS range 38.8–50.551.5%Oct 2022–Sep 2024worse than U.S.
Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF12.0%CMS range 9.3–15.910.7%Oct 2022–Sep 2024no different from U.S.
Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge60.0%56.6%Oct 2024–Sep 2025CMS makes no comparison for this measure
Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge51.2%52.8%Oct 2024–Sep 2025CMS makes no comparison for this measure
Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge62.5%50.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified100.0%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting100.0%100.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge98.5%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay0.9%0.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened3.8%1.9%Oct 2024–Sep 2025CMS makes no comparison for this measure
Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization8.6%CMS range 5.2–13.67.1%Oct 2023–Sep 2024no different from U.S.
Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs0.881.02Oct 2022–Sep 2024CMS makes no comparison for this measure

From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.

Staffing

1.25
RN hours/ resident / day
0.54
LPN hours/ resident / day
2.35
Aide hours/ resident / day
4.15
Total nurse hours/ resident / day
0.98
RN hoursweekends
49.3%
Total nursing turnover
21.4%
RN turnover

How full it usually is: this home is certified for 47 beds and averages 40.8 residents a day — about 87% occupied, or roughly 6 beds typically open. It runs fairly full. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 4.15 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 1.25 is at or above the 0.55-hour RN benchmark and nurse-aide staffing of 2.35 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 3.95 hrs/resident/day on weekends vs 4.22 on weekdays — 6% thinner on weekends. RN hours go from 1.35 to 0.98 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

This home’s total nursing-staff turnover of 49% is about the same as the national median of 45%.

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

9
deficiencies at the latest standard inspection (2025-12-10)
4
at the previous standard inspection (2024-07-24)

Deficiencies are more than at the previous inspection — worsening. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

25 citations, most serious first. The 10 most serious are shown; the remaining 15 are one tap away and print in full.

  • Potential for harm · Fcited before2025-12-10 · tag F0812 — failed to store, cook, and serve food safely — widespread
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, record review, and interview, the facility did not ensure that food was prepared, distributed, and served in accordance with professional standards for food service safety in 2 of 3 kitchens. *Food Services Manager-U was observed in the main kitchen preparing and handling food without wearing a hair restraint to cover facial hair. *The blender blade was observed not to be thoroughly cleaned and sanitized in the main kitchen between preparation of two puree foods. *Food debris was observed over several days on the main kitchen floor and underneath kitchen equipment in the main kitchen. *A jug of salsa with an open date labeled 6/4/25 was observed with other ready-to-serve condiments in a refrigerator in the main kitchen and was not discarded timely manner. *The refrigerator in a satellite kitchen serving residents was observed to be at 67 degrees Fahrenheit with food and drink items inside of the refrigerator. This deficient practice has the potential to affect all 36 residents who receive food from the main kitchen. Findings include:On 12/8/25 at 8:50 AM,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2025-12-10 · tag F0628 — pattern
    Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility did not ensure 4 (R1, R2, R50, & R3) of 4 residents reviewed for hospitalizations were notified of the reason for transfer/discharge and bed hold policy in writing to the resident & their representative. The facility's notice of transfer and bed hold form does not include the Ombudsman's email address. *R1 was admitted to the hospital on [DATE]. R1 and R1's POA did not receive in writing the reason for transfer/discharge and bed hold policy. The Ombudsman was not notified of R1 discharge to the hospital on 9/4/25. *R2 was discharged to the hospital on [DATE] & 10/30/25. R2 and R2's representative did not receive in writing the reason for transfer/discharge and bed hold policy. *R50 was discharged to the hospital on [DATE]. R2 and R2's representative did not receive in writing the reason for transfer/discharge and bed hold policy. *R3 was discharged to the hospital on 5/15/25. R3 and R3's representative did not receive in writing the reason for transfer/discharge…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-12-10 · tag F0554 — isolated
    Allow residents to self-administer drugs if determined clinically appropriate.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility did not ensure 1 (R1) of 1 resident was clinically appropriate to self-administer medications.R1 was observed with a white pill on R1's breakfast tray and approximately four pills in a medication cup on R1's breakfast tray located on the over bed table next to R1. R1 does not have a self-administration assessment. Findings include:The facility's policy dated May 2018 and titled, Self-Administration of Medications documents under the Policy section: In order to maintain the residents' high level of independence, residents who desire to self-administer medications are permitted to do so if the facility's interdisciplinary team has determined that the practice would be safe for the resident and other residents of the facility and there is a prescriber's order to self-administer. Under Procedures documents A. If the resident desires to self-administer medications, an assessment is conducted by the interdisciplinary team of the resident's cognitive (including orientation to time), physical, and visual ability to carry out…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-12-10 · tag F0578 — failed to honor advance directives / code status — isolated
    Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility did not ensure 1 (R2) of 16 residents reviewed for advanced directives had wishes clearly documented in the medical record.R2 did not have a current physician's order clarifying code status and R2's electronic medical record did not specify code status. Findings include:The facility policy titled Code Status with initial approval date of 2/8/17 and review date 5/8/25 documents: Policy: facilities will discover, maintain, and execute a (sic) individual's code status by following the documented wishes of each individual. if an individual wishes to be a Do-Not-Resuscitate (DNR), the individual's wishes will be maintained: provider signed DNR order, within the medical record, on a State DNR form, by wearing a facility approved DNR bracelet. if a (sic) individual does not wish to maintain their DNR bracelet, the Risk Agreement will be reviewed with the individual and/or individual representative. This choice will be documented in the care plan. staff will identify a…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-12-10 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolated
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility did not ensure residents with a pressure injury, or those at risk for pressure injuries, received necessary treatment and services consistent with professional standards of practice to prevent the development of pressure injuries and to promote healing for 2 (R8, R21) of 4 residents reviewed for pressure injuries from a sample of 12. *R8 developed a pressure injury to the right inner ankle on 1/31/25, which progressed to a stage 3 pressure injury and became infected on 11/19/25 resulting in R8 having pain at the wound and requiring 2 antibiotics to treat the infection. R8 was assessed to be a high risk for developing pressure injuries. R8's care plan was not revised with alternative interventions when R8's right inner ankle wound progressed to an unstageable pressure injury. R8's ankle pressure injury was not always accurately assessed to identify the correct staging. *R21 developed a pressure wound to the right gluteus on 11/27/25, which was not…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-12-10 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, observation, and record review, the facility did not ensure 1 (R40) of 2 residents received adequate supervision and assistance devices to prevent accidents.* R40's fall on 11/16/25 was not thoroughly investigated and a root cause was not determined to help prevent further falls. On 12/9/25 & 12/10/25, Dycem was not observed on R40's wheelchair per R40's falls plan of care.Findings include:The facility's policy titled, Falls and last reviewed 5/8/25 documents under the policy section: Prevention measures are put in place to reduce the occurrence of falls and risk of injury from falls.R40's diagnoses include dementia (loss of cognitive function that interferes with a person's daily life and activities), hypertension (high blood pressure), and anxiety (emotional response involving feelings of worry, dread, and tension often accompanied by physical symptoms like a racing heart or sweating).R40's annual MDS (minimum data set) with an assessment reference date of 8/27/25 has a BIMS (brief…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-12-10 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolated
    Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility did not ensure that 2 (R54, R3) of 2 received urinary catheter care in accordance with standards of practice. *R54's foley catheter bag was observed directly on the floor without a protective barrier. R54's foley catheter order did not specify the proper size of catheter or the proper balloon inflation size. *R3's foley catheter order did not specify the proper size of catheter or the proper balloon inflation size. Findings include: 1.) R54 was admitted to the facility 12/5/2025 with diagnoses including Bladder Cancer, Obstructive Sleep Apnea (a sleep disorder which causes one to stop breathing for periods of time) and Diabetes Mellitus. On 12/8/2025 at 9:45 AM, Surveyor observed R54 in a reclining chair in their room. Surveyor observed R54's foley catheter bag on the floor without a protective cover or barrier. On 12/08/2025 at 11:54 AM, Surveyor observed R54 in a reclining chair in their room. Surveyor observed R54's foley catheter bag on the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-12-10 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolated
    Provide safe and appropriate respiratory care for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review, the facility did not ensure that 2 of 2 (R54, R1) received respiratory treatment in accordance with standards of practice. *R54's Continuous Positive Air Pressure (CPAP) device did not have physician's orders in place regarding proper settings or maintenance of their CPAP device. *R1 did not receive oxygen therapy in accordance with their physician's orders. Findings include: The facility's policy and procedure titled Standard Respiratory Protocol with no listed date documents: Problem: Impaired or potential impairment of gas exchange r/t (related to) chronic respiratory disease.Apply oxygen, CPAP as ordered. 1.) R54 was admitted to the facility 12/5/2025 with diagnoses including Obstructive Sleep Apnea (a sleep disorder which causes one to stop breathing for periods of time), Bladder cancer and Diabetes Mellitus. On 12/8/2025 at 10:04 AM, Surveyor observed R54 to have a CPAP machine at their bedside. Surveyor asked R54 if they receive assistance with their CPAP machine at hours of sleep. R54 responded that the nurses take care of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-12-10 · tag F0698 — failed to provide proper dialysis care — isolated
    Provide safe, appropriate dialysis care/services for a resident who requires such services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review the facility did not ensure 1 (R1) of 1 resident have consistent pre & post dialysis communication and are monitored for complications for residents whom receive dialysis treatments. Findings include:The facility's policy dated as last reviewed 8/7/25 and titled, Dialysis documents under the Policy section: The care for a individual receiving dialysis will be coordinated and communicated between the Skilled Nursing Facility (SNF) and the relevant dialysis staff. Under the Procedure section it documents: A. An individual Care Plan will be developed/revised in the SNF in collaboration with information provided by the relevant dialysis facility. Individual record will reflect up to, and including: 1. Identified of individualized risk factors and potential complications related to dialysis; 2. Choices or preferences including advanced directives if any; 3. Medical status including status of comorbid conditions, frequency of vital signs, weights, and monitoring of fluids as ordered:.B. Individual record will reflect the coordination and collaboration…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-05-14 · tag F0609 — failed to report abuse allegations — isolated
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility did not ensure that 1 (R1) of 1 residents with an injury of unknown origin was reported to the State Survey Agency withing the required reporting timeframe. R1's Alleged Nursing Home Resident Mistreatment, Neglect, and Abuse Report documenting a bruise of unknown origin was submitted to the State Survey Agency on [DATE]. Nursing Home Administrator (NHA)-A stated in an interview that the Misconduct Incident Report was submitted to the State Survey Agency on [DATE], which is past the 5-business day required timeframe. Findings include: The facility policy with a last reviewed date of [DATE], titled Abuse, Neglect, Mistreatment and Misappropriation of Resident Property documents, in part: It is the policy of the facility that each individual will be free from Abuse . The Nursing Home Administrator or designee will report abuse to the state agency per State and Federal Guidelines . If an incident or allegation is considered reportable, the Executive Director or…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
Show the remaining 15 citations
  • Potential for harm · Dcited before2025-05-14 · tag F0610 — failed to investigate and act on abuse reports — isolated
    Respond appropriately to all alleged violations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interviews and record review, the facility did not ensure an injury of unknown origin was thoroughly investigated for 1 (R1) of 1 residents reviewed. Facility staff found a bruise on R1's left forearm on 4/13/25. Certified Nursing Assistant (CNA)-C informed Surveyor that R1 told CNA-C that the bruise happened the night before. R1 told Registered Nurse (RN)-D that R1 bumped R1's arm on the sit-to-stand transfer device. The facility investigation into R1's bruise included 2 staff interviews from CNA-C and RN-D. The facility did not interview or get statements from other staff members that had worked with R1 in the previous shifts before the bruise was found. Findings include: The facility policy with a last reviewed date of 11/8/2023, titled Abuse, Neglect, Mistreatment and Misappropriation of Resident Property documents, in part: It is the policy of the facility that each individual will be free from Abuse . It is the policy of this facility that reports of abuse are promptly and thoroughly investigated…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-03-20 · tag F0553 — failed to let residents help plan their care — isolated
    Allow resident to participate in the development and implementation of his or her person-centered plan of care.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility did not provide the opportunity for 1 (R1) of 4 residents reviewed to participate in the development and implementation of their person-centered plan of care. *R1's Activated Healthcare Power of Attorney (HCPOA) was not formally invited by the facility to participate in R1's Quarterly care conferences Findings Include: 1.) R1 was admitted to the facility on [DATE] with diagnoses of Dementia with anxiety, Mood disturbance and Edema. R1's Quarterly Minimum Data Set (MDS) dated [DATE] documents R1's Brief Interview for Mental Status (BIMS) score to be a 00, indicating R1 is severely cognitively impaired and unable to conduct daily decision making. R1 has an activated HCPOA. On 3/19/25 at 10:15 AM, Surveyor reviewed the grievance log and noted there were multiple grievance from regarding R1. Surveyor requested copies of grievances. On 3/19/25 at 10:47 AM, Surveyor interviewed R1's activated HCPOA over the phone in regards to care conferences. R1's activated HCPOA…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-03-20 · tag F0610 — failed to investigate and act on abuse reports — isolated
    Respond appropriately to all alleged violations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and staff interview, the facility did not ensure all allegations involving potential neglect were thoroughly investigated for 1 of 1 self-reports reviewed. * A Facility Misconduct Incident self-report submitted to the State Agency on 3/18/25 documents allegations that R4 was neglected by Certified Nursing Assistant (CNA)-F. The facility did not conduct a thorough investigation into this allegation of neglect when the facility's investigation did not include all interviews from other Residents in order to determine a possible pattern of neglect. Findings Include: Surveyor noted the facility had properly completed the following related to R4's allegation of neglect: -Submitted the Alleged Nursing Home Resident Mistreatment, Neglect, and Abuse Report within the required reporting time to the State Agency. -Submitted the Misconduct Incident Report within the required reporting time to the State Agency. Upon review of this self-report, Surveyor was unable to identify documentation of interviews with other residents in order to establish if there was a pattern of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-03-20 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review, and interview, the facility did not develop and implement a comprehensive person-centered care plan for 2 (R2 and R3) of 4 residents to meet a resident's medical, nursing and mental and psychosocial needs that are identified in the comprehensive assessment. * R2 and R3 frequently refused care and treatment and no care plan for refusal of care was developed. Findings include: The facilities policy titled Comprehensive Person-Centered Care Plan dated 8/10/23 documents: Within 21 consecutive days after admission, a comprehensive assessment will be completed, and a written care plan will be developed based on the individuals history, preferences and assessments from appropriate disciplines and the physician's evaluation and orders. 1.) R2 was admitted to the facility on [DATE] with diagnoses that included Myocardial Infarction and Pressure Injury of the sacrum. R2 discharged from the facility on 10/16/24 On 3/19/25, R2's progress notes were reviewed from 9/19/24 to 9/21/24 and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2024-12-02 · tag F0812 — failed to store, cook, and serve food safely — widespread
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the Facility did not ensure food was prepared and served in a sanitary manner. This practice had the potential to affect 3 of 3 kitchens serving food and 39 of 39 residents residing in the facility. * Vents over the sink and near the dishwasher in the main preparation kitchen were contaminated with dark brown spots on the surface. * Food in the 2 refrigerators in the main preparation kitchen was stored without an open on date and liquid egg cartons were not sealed. * The Rehab/West Unit did not have an approved dish washing machine. There were 2 kitchen staff utilizing this dish washing machine. * The Main/Long Term Care Unit kitchen was observed with staff not utilizing preventative infection control practices. Findings include: 1.) On 12/2/24, at 8:39 AM, Surveyor observed the main preparation kitchen and saw that the air vent by the dish machine and the air vent above the sinks had dark brown spots around the intake area. Surveyor interviewed Dietary Manager-F and asked about the vents and was told they believe the vents are…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-07-24 · tag F0678 — failed to provide CPR when needed — isolated
    Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility did not ensure the resident's record reflected the accurate resuscitation code status election for 1 (R13) of 12 residents reviewed for code status. *R13's Emergency Care Do Not Resuscitate Order (DNR) form was signed by R13 and R13's Physician on 7/3/2024. R13's physician orders from 7/3/2024-7/22/2024 documents R13 is a full code. R13's code status in the Electronic Health Record (EHR) did not match R13's wishes for the first 19 days of R13's stay in the facility. Findings include: 1.) R13 was admitted to the facility on [DATE] with diagnosis that includes Hip fracture after a fall, Chronic heart failure, and Type 2 Diabetes. R13's admission Minimum Data Set Assessment, dated 7/10/2024, documents R13 is cognitively intact. R13's Emergency Care DNR form was signed by R13 and R13 Physician on 7/3/2024. R13's Physician order with a start date of 7/3/2024, documents: FULL code, every shift monitor bracelet placement. R13's Treatment Administration…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-07-24 · tag F0755 — failed to provide safe pharmacy services — isolated
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility did not ensure 1(R24) of 5 residents had physician orders transcribed correctly. R24 had a physician order dated 2/5/24 for clonazepam 0.5 mg twice daily as needed for anxiety X 14 days. On 7/23/24, R24 continued to have this order and was receiving this medication despite the original order indicating it was only for 14 days. Findings include: 1.) R24 was admitted to the facility on [DATE] with diagnoses of COPD (chronic obstructive pulmonary disease), sleep apnea and panic disorder. R24's physician orders dated 2/5/24 document: clonazepam 0.5 mg twice daily as needed for anxiety X (for) 14 days. The MAR (medication administration record) indicates R24 continues to receive clonazepam 0.5 mg as needed. On 7/23/24 at 1:11 p.m., Surveyor interviewed DON-B regarding R24 physician order for clonazepam. Surveyor asked DON-B why is R24 still receiving clonazepam when the order was written for 14 days. DON-B stated she will look into it. On 7/23/24 at 2:40 p.m., DON-B…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-07-24 · tag F0804 — failed to serve food at safe, palatable temperature — isolated
    Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility did not ensure that food was prepared to conserve nutritive value and flavor. This has the potential to effect 1 (R11) of 1 residents on pureed diet. R11 informed Surveyor that R11's food lacked flavor. The Dining Room Manager (DM-D) did not follow a recipe for preparing texture and modified consistency diet for pureed food. Findings include: The facility policy titled, Dining-Preparation with a revision date of 5/23/2006 documents, in part: Foods shall be prepared by methods that conserve nutritive value, flavor and appearance and shall be served at the proper temperature . Foods shall be ground or pureed to meet individual needs . 1.) R11 was admitted to the facility on [DATE] with diagnoses that include Chronic heart failure, Protein-calorie malnutrition, and Colon Cancer. R11's Quarterly Minimum Data Set (MDS) assessment dated [DATE] documents R11 is cognitively intact. On 7/23/2024 at 1:45 PM Surveyor interviewed R11 about the taste of R11's…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-07-24 · tag F0840 — isolated
    Employ or obtain outside professional resources to provide services in the nursing home when the facility does not employ a qualified professional to furnish a required service.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on record review and interview the facility did not acquire a current contract /agreement in writing for outside dialysis services for 1(R19) of 1 residents receiving hemodialysis. Findings include: On 7/23/24 at 10:00 AM, Director of Nursing (DON)-B was asked for the dialysis contract/agreement for the company that R19 uses for renal dialysis. DON-B indicated at that time one could not be found but the provider was going to send an updated contract. On 7/24/24 at 10:15 AM, Nursing Home Administrator (NHA)-A was interviewed and indicated the facility had no contract/agreement with R19's dialysis company and one should be in place. R19's current physician orders were reviewed and documented that R19 receives dialysis 3 times a week and a communication binder is to be sent back and forth with every visit. On 7/24/24 at 10:15 AM, Surveyor informed NHA-A of the above findings. Additional information was requested if available and none was provided as to why the facility had no dialysis contract/agreement in place for R19's dialysis provider.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-10-26 · tag F0609 — failed to report abuse allegations — isolated
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, staff interviews, and policy review, the facility failed to report allegations of abuse and neglect to the State agency immediately and failed to report the results of the investigation within five working days of the incident. This involved three (Resident (R) 1 R2, and R3) of three allegations of abuse/neglect investigation reports reviewed. Findings include: 1. Record review of R1's electronic medical record (EMR) revealed the resident was admitted o the facility on 05/08/23 and discharged from the facility on 05/20/23. Review of R1 discharge Minimum Data Set (MDS) with an Assessment Reference Date (ARD) of 05/20/23 located in the MDS tab of the electronic medical record (EMR) identified the resident as having a Brief Interview for Mental Status score (BIMS) score of 11 indicating she was moderately cognitively impaired and she required extensive assistance with bed mobility, transfers, locomotion, dressing, toilet use and personal hygiene. An un-timed and undated written statement…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-10-26 · tag F0610 — failed to investigate and act on abuse reports — isolated
    Respond appropriately to all alleged violations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, staff interview, and policy review, the facility failed to ensure allegations of abuse and/or neglect were thoroughly investigated in a timely manner, failed to prevent potential further abuse, and failed to report allegations of abuse and neglect to the Administrator and the State agency immediately. This involved three (Resident (R) 1 R2, and R3) of three allegations of abuse/neglect investigation reports reviewed. Findings include: 1. Review of the admission sheet under the profile tab of the Electronic Medical Record (EMR) revealed she was admitted to the facility on [DATE] and was discharged on 05/20/23. Review of R1 discharge Minimum Data Set (MDS) with an Assessment Reference Date (ARD) of 05/20/23 located in the MDS tab of the electronic medical record (EMR) identified the resident as having a Brief Interview for Mental Status score (BIMS) score of 11 indicating she was moderately cognitively impaired and she required extensive assistance with bed mobility, transfers, locomotion,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-04-05 · tag F0657 — failed to keep the care plan current — isolated
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview the Facility did not revise 1 (R22) of 12 Resident's care plans. * R22 had a fall on 3/16/23. R22's care plan was not revised with new interventions to try to prevent future falls. Findings include: R22 was admitted to the facility on [DATE] with diagnoses that included osteoporosis and history of fall with fracture of the right femur. R22's Significant change Minimum Data Set (MDS) dated [DATE] was reviewed and indicated R22 had 1 fall with injury and was assessed to have a brief interview for mental status (BIMS) score of 13 (no cognitive impairment). On 4/4/23 R22's fall report dated 3/16/22 was reviewed and read: (R22) sitting on buttocks, wheelchair behind her back and over the bed table in front of her. R22 stated I was trying to reach for my staff on top of the table, but I couldn't then I guess I leaned to far and fell. No injury noted. The report did not indicate the IDT team met to discuss the fall and no new interventions to try to prevent future falls were…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-04-05 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolated
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review the facility did not ensure the prevention of pressure injury development for 1 (R1) of 1 residents reviewed for pressure injuries. R1 developed 3 facility acquired pressure injuries (coccyx, right heel and right lateral ankle) and the care plan did not identify risk factors to prevent the development of pressure injuries (an immobilizer for the right leg post surgery) from occurring nor revision of the care plan after pressure injuries were found. Findings include: The facility policy, entitled Pressure Injury Prevention and Managing Skin Integrity, reviewed date of 6/24/22, states: Policy: Prevention measures are put in place to reduce the occurrence of pressure injuries. Procedure: 1. Risk Assessment (c) Based on the individual's Braden Scale Score, pressure reduction interventions will be implemented by nursing and documented in the individual's medical record. 2. Identify Interventions and Care Plan (a) Identify Interventions: The care and intervention for…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-04-05 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review the facility did not ensure 1 (R22) of 7 residents received the necessary services to prevent falls. * R22 had a fall on 3/16/22 without injury. The facility did not meet with the interdisciplinary team (IDT) to discuss the fall and develop new interventions to prevent future falls. Findings include: R22 was admitted to the facility on [DATE] with diagnosis that included osteoporosis and history of fall with fracture of the right femur. R22's significant change Minimum Data Set (MDS) dated [DATE] was reviewed and indicated R22 had 1 fall with injury and was assessed to have a brief interview for mental status (BIMS) score of 13 (no cognitive impairment). On 4/4/23 R22's fall report dated 3/16/22 was reviewed and read: (R22) sitting on buttocks, wheelchair behind her back and over the bed table in front of her. R22 stated I was trying to reach for my staff on top of the table, but I couldn't then I guess I leaned to far and fell. No injury noted. The report did…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-04-05 · tag F0692 — failed to prevent malnutrition and dehydration — isolated
    Provide enough food/fluids to maintain a resident's health.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record the facility did not ensure 1 (R77) of 1 resident on fluid restriction received the necessary services to monitor their fluid intake. R77 had an order on 3/28/23 to monitor the fluid intake due to being on an 1800 cc (cubic centimeter) fluid restriction. The facility were not consistently monitoring her daily fluid intake. Findings include: The facility policy regarding fluid restriction dated October 2011 indicate: 1. Obtain order for fluid restriction. 2. Notify Nutrition Services. The registered dietician or designee evaluates the fluid restriction order relative to other dietary restrictions and preferences and visits the patient to discuss the fluid restriction. 3. Registered dietician or dietetic technician registered completes assessment/evaluation and confers with nursing to determine the amount of fluid needed by nursing for administration of medication and meals. 4. Fluid restriction is noted on the tray identification ticket. The type and amount of fluids to…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

No federal fines in the current CMS record. 1 Medicare payment denial on record.

  • Medicare payment denial — starting 2024-10-24 for 15 days

Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.

Who owns this facility

Owner / managerTypeRoleShareSince
MARQUARDT VILLAGE INCOrganization5% OR GREATER INDIRECT OWNERSHIP INTEREST100%since 03/07/2023
FISCHER, TODDIndividualMANAGING CONTROL - GOVERNING BODY; CORPORATE DIRECTORsince 03/07/2023
DETTMAN, SCOTTIndividualCORPORATE DIRECTORsince 03/07/2023
HEROUX, STEVENIndividualCORPORATE DIRECTORsince 08/01/2024
KOHLHOFF, KEVINIndividualCORPORATE DIRECTORsince 03/07/2023
KONKOL, DENNISIndividualCORPORATE DIRECTORsince 10/01/2024
MARKS, JULIEIndividualCORPORATE DIRECTOR; CORPORATE OFFICER; OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 06/05/2025
MEIDENBAUER, ROBERTIndividualCORPORATE DIRECTORsince 03/07/2023
VAN DER LINDEN, KATIEIndividualCORPORATE DIRECTORsince 03/07/2023
WAGNER, LYNNEIndividualCORPORATE DIRECTORsince 10/01/2024
MAUTHE, MATTHEWIndividualCORPORATE OFFICER; OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 03/20/2023
ILLUMINUS INCOrganizationOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 03/20/2023
KIM, STEVENIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 04/10/2017
WHITTY, SUZANNEIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 04/10/2017

CMS files one row per role, so the 23 rows in the source record cover these 14 parties — each is shown once here with every role it holds. Nothing is omitted.

2 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.

Follow the money — this home’s finances

Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.

$6.4M
Net patient revenuemost recent cost report
-18.6%
Operating marginrevenue minus expenses
Who pays — share of resident-days
Medicaid 10%Medicare 19%Other / private 71%

A reported operating loss is common in this industry and is not by itself a sign of trouble — but paired with large related-party payments it can mean profit is being taken elsewhere in the ownership structure.

Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2024. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.

Cost & finances

$607per resident / day
operating cost
$18,462per month
≈ monthly operating cost
$512per day
avg. revenue, all payers

Straight from this home’s Medicare cost report (CMS, FY2024). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.

What families pay in WI

Paying with Medicaid

This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Wisconsin Medicaid page.

Typical monthly cost in Wisconsin
$10,646/mo
Nursing home (semi-private)
$12,319/mo
Nursing home (private)
$6,540/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 525645. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-12-10, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

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