Clark County Rehabilitation & Living Center
W4266 County Highway X, Owen, WI 54460 · Government - County · 172 certified beds · (715) 229-2172 Medicare & Medicaid certified
This home has serious findings on its record. Read them closely before you consider it.
- no federal fines or payment denials on record
- a high payroll-based staffing rating (5/5)
- CMS has flagged it for abuse
- it has an abuse, neglect, or exploitation citation (F0600), cited Apr 2026
- it has citations for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0604, F0607, F0609, F0610) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
- it has a citation for mishandling residents’ money or property (F0565)
- it has 1 actual-harm citation
- a high number of inspection citations overall (34) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
- its payroll-based staffing score sits well above its independent inspection score
- its independent health-inspection rating is low (2/5)
- its facility-reported quality-measure rating is low (2/5)
One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.
A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.
| Health inspectionSurveyor-assigned, ranked within your stateInspector-verified | 2 of 5 |
| StaffingFrom payroll records (PBJ) | 5 of 5 |
| Quality measuresSelf-reported by the facility | 2 of 5 |
Worth a closer look. This home's staffing rating runs 3 stars above its independent health-inspection score. The inspection is done by state surveyors; the staffing score rests on the facility's own payroll (PBJ) submissions — so a gap this large is worth reading the inspection record for.
Location & what’s nearby
Open in Google Maps ↗ · Directions ↗ · Larger map ↗
Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.
Quality measures — how residents actually fare
| Overall quality measures | 2 of 5 |
| Long-stay residentspeople who live here | 2 of 5 |
| Short-stay residentsrehab / post-hospital | 2 of 5 |
Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.
Trend — is this home getting better or worse?
Over 2025-02 to 2026-06, this home’s CMS overall rating held steady at 3 stars. From monthly CMS archive snapshots.
Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.
See all quality measures vs. state & national benchmarks
| Measure | This home | State avg | Typical state | vs typical state |
|---|---|---|---|---|
| Long-stay residents whose need for help with daily activities increased | 14.9% | 16.1% | 15.4% | typical |
| Long-stay residents who lose too much weight | 6.5% | 5.1% | 5.4% | worse |
| Long-stay residents with a catheter left in their bladder | 2.2% | 2.1% | 0.9% | typical for the state‡ — see note marked double-dagger below the table |
| Long-stay residents with a urinary tract infection | 1.7% | 2.7% | 2.0% | better |
| Long-stay residents with depressive symptoms | 4.7% | 5.7% | 6.5% | better |
| Long-stay residents who were physically restrained | 0.0% | 0.1% | 0.1% | better |
| Long-stay residents with falls causing major injury | 0.4% | 3.3% | 3.3% | better |
| Long-stay residents whose ability to walk worsened | 11.7% | 18.4% | 16.1% | better |
| Long-stay residents on antianxiety or hypnotic medication | 22.7% | 16.9% | 18.9% | worse |
| Long-stay residents given the seasonal flu vaccine | 93.8% | 95.0% | 95.3% | typical |
| Long-stay residents with pressure ulcers | 8.6% | 5.0% | 4.7% | worse |
| Long-stay residents with worsening bladder/bowel control | 16.6% | 24.6% | 21.2% | better |
| Long-stay residents who got an antipsychotic medication§ — see the note below the table | 37.0% | 15.8% | 17.1% | worse |
| Short-stay residents who newly got an antipsychotic medication | 5.7% | 1.2% | 1.4% | worse |
| Short-stay residents given the seasonal flu vaccine | 60.0% | 82.2% | 79.4% | worse |
| Short-stay residents rehospitalized after admission | 10.8% | 23.1% | 22.6% | better |
| Short-stay residents with an outpatient ER visit | 9.4% | 15.5% | 12.0% | better |
| Long-stay hospitalizations per 1,000 resident days | 1.99 | 1.66 | 1.67 | worse |
| Long-stay outpatient ER visits per 1,000 resident days | 1.54 | 2.29 | 1.80 | better |
‡ On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.
§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.
CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.
Short-stay rehab — if you are coming here from a hospital
Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.
34.9% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — CMS rates that worse than the national rate. This is CMS’s risk-adjusted rate over 70 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.
Met the expected recovery: 41.9% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 43 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.
Therapy staffing: this home’s payroll records show 0.18 therapist hours per resident per day in 2026Q1 — more than 18% of the 13,892 homes that report any therapy hours at all.
Weekend therapy: weekend therapy hours are 6% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.
This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.
See every short-stay measure CMS publishes for this home
| Measure | This home | U.S. median | Period covered | CMS’s call |
|---|---|---|---|---|
| Got home and stayed homeRate of successful return to home or community from a SNF | 34.9%CMS range 25.4–49.5 | 51.5% | Oct 2022–Sep 2024 | worse than U.S. |
| Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF | 10.8%CMS range 8.1–15.1 | 10.7% | Oct 2022–Sep 2024 | no different from U.S. |
| Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge | 41.9% | 56.6% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge | 41.9% | 52.8% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge | 30.2% | 50.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified | 100.0% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay | 4.1% | 0.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened | 6.1% | 1.9% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization | 9.3%CMS range 6.0–14.6 | 7.1% | Oct 2023–Sep 2024 | no different from U.S. |
| Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs | 0.94 | 1.02 | Oct 2022–Sep 2024 | CMS makes no comparison for this measure |
From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.
Staffing
How full it usually is: this home is certified for 172 beds and averages 138.3 residents a day — about 80% occupied, or roughly 34 beds typically open. It usually has some room. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.
Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 4.73 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 1.23 is at or above the 0.55-hour RN benchmark and nurse-aide staffing of 3.11 is at or above the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.
Weekend coverage: total nurse staffing is 4.16 hrs/resident/day on weekends vs 4.95 on weekdays — 16% thinner on weekends. RN hours go from 1.40 to 0.82 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)
This home’s total nursing-staff turnover of 53% is about the same as the national median of 45%.
Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.
Inspection trend
Deficiencies are fewer than at the previous inspection — improving. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.
Inspection deficiencies
State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.
Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.
34 citations, most serious first. The 11 most serious are shown; the remaining 23 are one tap away and print in full.
- Actual harm · G2023-07-26 · tag F0770 — failed to provide lab services — isolatedProvide timely, quality laboratory services/tests to meet the needs of residents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility did not obtain laboratory services to meet the needs of the residents in a timely manner for 1 of 28 residents (R122) resulting in delayed results used to determine treatment for a urinary tract infection (UTI.) R122 displayed signs and symptoms of a urinary tract infection on 04/14/23. Urinalysis (UA) and urine culture and sensitivity (C&S) were ordered by the provider, but the facility staff did not enter the order for the C&S. This caused a delay in getting the lab culture performed, delaying treatment for R122. The UA results were positive for infection. R122 was hospitalized with diagnoses of acute metabolic encephalopathy, urinary tract infection, dehydration, and anemia requiring intravenous fluids (IV) and antibiotics. This is evidenced by: R122 was admitted to the facility on [DATE] and had diagnoses that included, but were not limited to, metabolic encephalopathy, adult failure to thrive, vascular dementia, UTI, anemia, dehydration, abnormal lab…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2026-04-10 · tag F0600 — failed to protect residents from abuse and neglect — patternProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, interviews, and review of the facility reported incidents (FRI) the facility failed to protect the resident's right to be free from physical abuse by other residents for four residents (R3, R5, R10, and R2) of eight residents reviewed for abuse out of a total sample of 23 residents. The facility's failure to protect residents from abuse placed residents at continued risk of harm. Findings include:1. Review of the facility's reported incident (FRI) revealed that on 01/21/26 R4 struck R3 on both arms after R3 attempted to intervene when R4 got upset at a certified nurse aide who was redirecting R4 after attempting to take a meal tray that was for another resident. The FRI revealed that R4 and R3 were separated and R4 went to his room. The FRI also revealed that R4 was put on a one-to-one with staff and R3 moved to a different unit. Review of R4's electronic medical record (EMR) revealed an admission record located under the Profile tab of the EMR with an admission date of 07/06/25. The…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-04-10 · tag F0610 — failed to investigate and act on abuse reports — isolatedRespond appropriately to all alleged violations.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record review, interviews, and policy review, the facility failed to ensure staff members involved in allegations of abuse were removed from resident care while the investigation was ongoing for three of nine abuse allegations involving Resident (R) R5, R14, and R16. In addition, the facility failed to ensure that a complete and thorough investigation was conducted for investigations of alleged abuse for two of nine investigations involving R4 and R16. Findings include:1.Review of R14's admission Record in the electronic medical record (EMR) under the Census tab revealed R14 was admitted to the facility on [DATE] with the diagnosis of schizoaffective disorder-bipolar type. Review of facility provided, Misconduct Incident Report, (initial report), dated 02/20/26, indicated, R14 making allegation of abuse towards Certified Nursing Assistant (CNA) 2 and R15. During interview on 04/10/26 at 10:50 AM, the Director of Nursing (DON) confirmed that CNA2 was not taken off the schedule during the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2025-12-18 · tag F0812 — failed to store, cook, and serve food safely — widespreadProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review, the facility did not ensure food was stored, prepared, distributed and served in accordance with professional standards for food service safety with the potential to affect all 144 residents.-Staff did not demonstrate appropriate hand hygiene while serving a meal.-Food was uncovered and exposed while transported from one unit to another via the hallway.-Towel meant to cover food was observed in the food.-Plastic pitcher observed sitting in a bowl of food.-Hot food items not kept hot.-Drinks for meals service not kept cold on cart.-Multiple beverage containers not labeled and/or covered.-Freezers on units not monitored for temperature.Findings include: Facility policy titled, Food Production and Food Safety, last revised on 11/22/2017, reads in part: Food or beverages should be labeled and dated to monitor for food safety.Foods should be stored at the appropriate temperature to maintain safety -cold foods: less than 41 degrees F. Facility policy titled, Hand Hygiene, last reviewed on 06/22/22, reads in part: Employees are required to…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2025-12-18 · tag F0880 — failed to prevent and control infections — widespreadProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility did not provide a sanitary environment to help prevent the development and transmission of communicable diseases and infections with the potential to affect all 144 residents.-Staff allowed to work 24 hours after gastrointestinal symptoms reported.-Mechanical lifts not sanitized between use by separate residents.-1 resident (R30) was not placed on Enhanced Barrier Precautions (EBP) for an indwelling catheter.-R7's catheter bag was hung on her garbage can. Findings include: Example 1 Facility policy titled, Gastroenteritis outbreak (Viral), including Norovirus last reviewed on 07/17/23, reads in part: Symptomatic staff will be required to remain off duty until they are symptom-free for at least 48 hours. On 12/16/25 at 8:30 AM, Surveyor reviewed infection line list for staff. Facility allowed 2 staff members return to work less than 48 hours after last symptoms. One staff member reported onset of vomiting and diarrhea on 10/16/25 at 15:57. Line list…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-12-18 · tag F0558 — failed to accommodate residents' needs and preferences — isolatedReasonably accommodate the needs and preferences of each resident.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility did not ensure accommodation of resident toileting needs and preferences for 1 resident (R19) of 29 residents reviewed and sampled.The facility did not allow use of a bathroom in R19's room for meeting toileting needs.The facility required R19 to locate staff to unlock a bathroom down the hall from R19's room when needing to meet toileting needs.The facility did not reassess interventions in R19's care plan for meeting toileting needs safely and update care plan in a timely manner. Findings include:The facility policy, titled Incontinence: Urinary and Bowel, Prevention and Management, revised 03/21/2014, states in part: Each resident will be assessed.and interventions provided to maintain continence and normal function as is possible.Maintaining continence may include (but not limited to).keeping paths to toileting facilities free of carts or impediments to access.providing bedside commodes when needed.having access to call lights with prompt…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-12-18 · tag F0561 — failed to honor residents' choices — isolatedHonor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation and interview, the facility did not ensure 1 of 29 residents (R89) reviewed, reserved the right to make choices about an aspect of their life that was significant to them. The facility implemented a care plan for R89's request to go to the therapy room and complete independent exercises daily, Monday through Friday. The facility did not follow R89's care plan and did not assist R89 to therapy. The facility's policy titled, Resident Rights, read in part, Residents have a comprehensive set of rights aimed at ensuring dignity, autonomy, and quality of life. These rights include the right to be treated with respect, participate in care planning, and voice grievances without fear of retaliation. Residents have the right to be treated with consideration and respect for their individuality, including their personal preferences. Residents have the right to actively participate in the planning of their individualized care and services, including treatment options, and to make informed decisions about…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-12-18 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility did not ensure the resident environment remained free from accidental hazards with supervision and assistance devices to prevent accidents for 1 resident (R96) of 2 residents reviewed for accidents in a sample of 29 residents.The facility did not have a position change bed alarm device placed on R96's bed, following care planning interventions to alert staff to any potential hazards of R96 attempting to get self out of bed, thus preventing an avoidable accident.Findings include:The facility policy, titled Fall Prevention, not dated, states in part: The [NAME] County Rehabilitation and Living Center strives to minimize resident falls and related injuries through a fall management program whose purpose is.to reduce the incidence of falls and minimize injury.develop effective interventions to prevent falls and minimize injury.ensure safety devices are in place.R96 was admitted to the facility on [DATE] and has diagnoses that include schizophrenia,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-12-18 · tag F0698 — failed to provide proper dialysis care — isolatedProvide safe, appropriate dialysis care/services for a resident who requires such services.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility did not ensure that a resident who requires dialysis receives such services, consistent with professional standards of practice, the comprehensive person-centered care plan and the residents' goals and preferences for 2 of 2 sampled residents (R9 and R17) reviewed for dialysis.The facility failed to provide ongoing assessments of R9 and R17's condition and monitoring for complications before and after dialysis treatments received at a certified dialysis facility. This is evidenced by:R9 was admitted to the facility on [DATE]. R9's current diagnoses include in part, streptococcal sepsis, pressure ulcer of sacral region stage 3, end stage renal disease, dependence on renal dialysis, heart transplant status, paraplegia, severe protein-calorie malnutrition, long term use of antibiotics, methicillin resistant staphylococcus aureus, open wound of right buttock, epidural hemorrhage, heart valve replacement, osteoporosis, wedge compression fracture thoracic vertebra,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2025-10-15 · tag F0943 — widespreadGive their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility did not ensure staff received training regarding abuse, neglect, and exploitation and what activities constitute abuse, procedures for reporting and dementia management and resident abuse prevention. This has to potential to affect all 134 residents.This is evidenced by:The facility's policy titled Abuse, Neglect, Mistreatment & Misappropriation of resident property policy & procedure, which is not dated, states in part: .Staff and volunteers will receive education about resident mistreatment, neglect, and abuse, including injuries of unknown source, exploitation and misappropriation of property upon first employment and annually after that.Surveyor reviewed Certified Nursing Assistant (CNA) G, CNA F, and Registered Nurse (RN) E's education for abuse. CNA G completed abuse education on 07/05/23, and RN E completed abuse education on 01/30/24. CNA F did not have recorded abuse education training. On 10/14/25 at 11:50 AM, Surveyor interviewed CNA G about the abuse training. CNA G stated had received abuse education when they first…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2025-10-15 · tag F0607 — failed to have anti-abuse policies — patternDevelop and implement policies and procedures to prevent abuse, neglect, and theft.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility did not implement policy and procedure to protect residents following a known incident of abuse, report and investigate allegations of abuse, and complete required training of staff. This has the potential to affect all the facility's 134 residents. The facility did not implement its abuse policy and procedures by the following:Certified Nursing Assistant (CNA) G was instructed to physically restrain Resident (R) 1 while CNA F administered medication. CNA G did not immediately report to Director of Nursing (DON) or Nursing Home Administrator. Accused staff continued to work in the facility until the incident was reported a week later.The facility did not submit to the state agency a facility reported incident for 2 abuse allegations.The facility did not report the abuse of R1 to law enforcement. The facility did not notify R1's representative of the incident of abuse. The facility did not complete a full investigation of allegations of abuse for R1 and R3. The…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
Show the remaining 23 citations
- Potential for harm · Dcited before2025-10-15 · tag F0580 — failed to tell family and doctor about changes — isolatedImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility did notify the resident representative of a change in condition for 1 of 3 residents (R) reviewed (R1).On 08/12/25, the facility was notified of an allegation of abuse regarding R1. R1's legal guardian was not notified of incident or subsequent investigation findings.This is evidenced by:Facility policy titled, Abuse, Neglect, Mistreatment & Misappropriation of Resident Property Policy & Procedure, with no implemented or reviewed date, states in part: G. Reporting and Response: The Administrator or designee will inform the resident or resident's representative of the report of an incident and that in investigation is being conducted. The Administrator or designee, will inform the resident and/or responsible party the results of the investigation.R1 was admitted to the facility on [DATE] with pertinent diagnoses of anxiety disorder, depression, personality disorder with other symptoms and signs involving cognitive functions and awareness, and unspecified…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-10-15 · tag F0604 — failed to not use physical restraints improperly — isolatedEnsure that each resident is free from the use of physical restraints, unless needed for medical treatment.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interviews and record review, the facility failed to ensure each resident is free from physical restraints that are not required to treat the resident's medical symptoms for 1 of 3 resident reviewed for restraints (R1).On 08/05/25 and 08/06/25, facility staff used physical restraint to give R1 oral medications.This is evidenced by:Facility policy titled, Restraints, Use of (Physical), with a most recent revised date of 01/09/14, states in part: Policy: The use of any type of physical restraint will be based on evaluation of risk versus benefit of use following a comprehensive assessment and identification of needs and medical symptoms. A physical restraint will be used as a last resort or on a temporary trial following failure of alternative interventions. The choice of physical restrain will be identified as the least restrictive and used only when deemed necessary and appropriate as permitted by regulation. The use of a physical restraint will be an exception. The individual's legal representative…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-10-15 · tag F0609 — failed to report abuse allegations — isolatedTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility did not implement policies and procedures for ensuring the reporting of physical abuse in accordance with section 1150B of the Act when an allegation of physical abuse was not reported immediately, but no later than 2 hours to the administrator and local law enforcement in accordance with state law through established procedures for 2 of 3 residents (R) reviewed (R1 and R3).On 08/08/25, the facility was notified by local law enforcement that an allegation was reported of abuse regarding R3. The facility did not investigate or report this allegation to the State Agency (SA).On 08/12/25, the facility was made aware of an allegation of abuse regarding R1. The facility did not report this allegation to the SA.This is evidenced by:Facility policy titled, Abuse, Neglect, Mistreatment & Misappropriation of Resident Property Policy & Procedure, with no implemented or reviewed date, states in part: G. Reporting and Response: It is the policy of this facility that abuse…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-10-15 · tag F0610 — failed to investigate and act on abuse reports — isolatedRespond appropriately to all alleged violations.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility did not ensure an allegation of abuse was thoroughly investigated for 1 of 3 (R3) residents reviewed.On 08/08/25, an allegation of abuse was reported to local law enforcement regarding R3. The facility did not investigate this allegation.This is evidenced by:Facility policy titled, Abuse, Neglect, Mistreatment & Misappropriation of Resident Property Policy & Procedure, with no implemented or reviewed date, states in part: E. Investigation: It is the policy of this facility that reports of abuse (mistreatment, neglect, or abuse, including injuries of unknown source, exploitation and misappropriate of property) are promptly and thoroughly investigated. Procedure: The investigation is the process used to try to determine what happened. The designated facility personnel will begin the investigation immediately. A root cause investigation and analysis will be completed.R3 was admitted to the facility on [DATE] with pertinent diagnoses of mild cognitive impairment of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-10-15 · tag F0659 — isolatedProvide care by qualified persons according to each resident's written plan of care.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility did not ensure prescription medications were administered by qualified staff for 1 of 3 residents (R1) reviewed.R1's medications were administered by a Certified Nursing Assistant (CNA).This is evidenced by:Facility policy titled, Medication Administration & Treatment by Certified Nursing Assistants, with no date, states in part: Policy: This facility will comply with all state and federal guidelines related to medication administration in order to ensure the safety of resident. Nursing assistants may NOT administer any medications or perform any treatments with the following exception as delegated by the nurse: 1. Nursing assistants can apply prescription and nonprescription topical creams and ointments to UNBROKEN skin during daily cares. 2. Nursing assistants can provide oral care with mouthwashes.Facility policy titled, Medication Administration, with no date, states in part: Policy: Medication administration will adhere to all federal and state regulations.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-06-11 · tag F0565 — failed to support the resident council — isolatedHonor the resident's right to organize and participate in resident/family groups in the facility.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interviews, record review and policy review, the facility failed to ensure that residents were provided timely updates of concerns voiced at resident council meetings for three residents (Residents (R) 8, R9 and R10) of 13 sampled residents. Failing to update residents of measures taken to address their concerns, demonstrated their lack of knowledge of ensuring resident council was used for what it was intended, an opportunity for residents to voice their concerns and have adequate follow-up. Findings include: Review of the facility policy titled, Resident Voice/Council Policy, modified 06/11/25, revealed, It is the policy of this facility to ensure that all residents have a consistent, respectful; and structured opportunity to share feedback, voice concerns . to improve their quality of life and care within the facility . Responses and updates will be shared with residents during the next meeting. 1.Review of the admission Record under Profile tab, located in the electronic medical record (EMR),…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-06-11 · tag F0600 — failed to protect residents from abuse and neglect — isolatedProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, staff interviews, and policy review, the facility failed to protect residents from resident-to-resident verbal and physical abuse for three (Residents (R)3, R7, R4) of 13 sampled residents. This failure had the potential to create an environment where other residents had the potential to be abused. Findings include: Review of the undated facility policy titled, Abuse Neglect, Mistreatment & Misappropriation of Resident Property Policy & Procedure, revealed . It is the policy of this facility to prevent abuse by providing residents, families and staff information and education on how and to whom to report concerns, incidents and grievances without the fear of reprisal or retribution 1. According to the admission Record under Profile tab, in the electronic medical record (EMR), R3 admitted on [DATE] with diagnoses that included dementia. R3 discharged from the facility 05/15/25. Review of the quarterly Minimum Data Set (MDS), located under the MDS tab in the EMR, with an assessment…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-06-11 · tag F0610 — failed to investigate and act on abuse reports — isolatedRespond appropriately to all alleged violations.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, staff interviews, and policy review, the facility failed to complete a thorough investigation when receiving abuse allegations from residents for two residents (Residents (R)6 and R5) out of 13 sampled residents. Failing to interview other residents to complete a thorough investigation, had the potential to increase a resident's risk of abuse. Findings include: Review of the undated facility policy titled, Abuse Neglect, Mistreatment & Misappropriation of Resident Property Policy & Procedure, revealed, When an incident or suspected incident of abuse is reported, the Administrator or designee will investigate the incident .The investigation will include .Resident statements . According to the admission Record under Profile tab in the electronic medical record (EMR), R5 admitted on [DATE] with diagnoses that included palliative care. Review of the quarterly Minimum Data Set (MDS), located under the MDS tab in the EMR, with an Assessment Reference Date (ARD) of 05/07/25 revealed R5 had a…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-06-11 · tag F0656 — failed to write and follow a full care plan — isolatedDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to ensure one out of 13 sample residents (Resident (R)1) was provided with care and services in accordance with the care plan to maintain the highest practicable physical, mental, and psychosocial well-being. R1 expressed the desire to kill herself; a Certified Nursing Assistant (CNA) failed to implement the care plan interventions and did not notify the nurse on duty or the Nurse Care Coordinator (NCC) of R1's suicidal statements. R1 was alone in her room and was not assessed by a nurse to determine what measures might be needed as directed in the care plan. Findings include: Review of the undated admission Record in the electronic medical record (EMR) under the Profile tab revealed R1 was admitted to the facility on [DATE]. Review of the Diagnoses tab in the EMR revealed R1 had diagnoses including mild cognitive impairment, legal blindness, abnormality of gait and mobility, osteoarthritis, and anxiety disorder. Review of the quarterly…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-06-11 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, record review and policy review, the facility failed to ensure two out of two sampled residents at risk for falls and reviewed for alarm use (Resident (R)1 and R4) were not consistently provided with non-alarm interventions prior to the implementation of multiple alarms or following the implementation of alarms, that were implemented to prevent falls/accidents. Five separate alarms were utilized for R1 and four separate alarms were utilized for R4, without a reduction plan in place. A gait belt was not consistently used and the care plan was not followed regarding notifying the nurse if R1 refused the gait belt. This created the potential for residents to experience emotional distress due to the noise level and potential for falls due to being startled by the sound of the alarms. Findings include: Review of the undated Fall Prevention policy and provided by the facility revealed, The [facility name] strives to minimize resident falls and related injuries through a fall management…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-03-05 · tag F0576 — isolatedEnsure residents have reasonable access to and privacy in their use of communication methods.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility did not ensure a resident's right to privacy was maintained when receiving mail for 1 of 3 residents reviewed (R2). R2's mail packages were opened by facility staff without R2's permission. Findings include: The facility policy, titled Distribution of Resident Mail, undated, states: Residents have the right to receive and read mail in private and to receive mail in a timely manner. Resident's will be asked if they would like assistance in opening and /or reading personal mail. Resident's may also receive assistance with personal mail upon request. R2 was admitted on [DATE]. R2's Minimum Data Set (MDS) assessment, dated 9/21/2024, documents R2 is cognitively intact, has clear speech, is able to make self-understood and understands others. On 3/5/2025 at 10:50 AM, Surveyor interviewed Certified Nursing Assistant (CNA) F, who stated mail comes to the nurse's desk and usually activities will deliver the mail to the residents. On 3/5/2025 at 11:07 AM, Surveyor…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2024-08-15 · tag F0730 — widespreadObserve each nurse aide's job performance and give regular training.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and staff interviews, the facility did not ensure Certified Nursing Assistant (CNA) received a performance review every 12 months for three of five CNAs reviewed. (CNA H, CNA I, CNA J). The facility failed to have a system in place to ensure that performance reviews were being done for any of the facility CNAs. This had the potential to affect all 147 residents residing in the facility. This is evidenced by: On 08/15/24, a random sample of CNAs employed by the facility was selected for review for the completion of annual performance reviews. The facility provided the following information: CNA H has been employed at the facility since 06/14/22. An annual performance review could not be located. CNA I has been employed at the facility since 07/13/17. An annual performance review could not be located. CNA J has been employed at the facility since 08/15/22. An annual performance review could not be located. On 08/15/24 at 4:23 PM, Surveyor asked Human Resources Manager (HR) G for their policy on performance reviews. On 08/15/24 at 4:28 PM, HR G indicated the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-08-15 · tag F0609 — failed to report abuse allegations — isolatedTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility did not report an incident of potential misconduct to the state agency immediately upon learning of the incident and did not submit the 5-day investigation within 5 days as required. The facility practice had the potential to affect 1 of 2 residents (R) reviewed for abuse (R78). This is evidenced by: The facility policy entitled Abuse, neglect, mistreatment & misappropriation of resident property policy and procedure, indicates the definition of abuse is the willful infliction of injury, unreasonable confinement, intimidation, or punishment with resulting physical harm, pain, or mental anguish. According to Appendix PP of the State Operation manual Willful is defined at §483.5 in the definition of abuse, and means the individual must have acted deliberately, not that the individual must have intended to inflict injury or harm. R78 was admitted to the facility on [DATE], and has diagnoses that include unspecified dementia, unspecified, severity, with agitation.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-08-15 · tag F0623 — isolatedProvide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and staff interview, the facility did not ensure 2 residents (R), R56 and R127, of 7 sampled residents reviewed for hospitalizations received the proper notice of transfer, reason for transfer and location of transfer. R56 was transferred to the hospital on [DATE]. R56 was own decision maker and was not provided a written notice of the transfer. R127 was transferred to the hospital on [DATE]. R127 was not provided with written notice of the transfer. Findings: Example 1 R56 was admitted to the facility on [DATE] with a Brief Interview of Mental Status of 15; the resident was cognitively intact. On 03/10/24, R56's medical record indicated that R56 had a fever of 101.5 degrees. R56 had not slept since 03/08/24, and R56 could feel an 'infection brewing inside.' R56 was requesting transfer to the hospital. On 08/15/24 at 1:19 PM, Surveyor requested hospitalization notification of transfer provided to the resident. On 08/15/24 at 1:55 PM, Surveyor interviewed Director of Nursing (DON) B…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-08-15 · tag F0656 — failed to write and follow a full care plan — isolatedDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, observation and interview, the facility did not implement the comprehensive, person-centered care plan for 1 of 29 sampled residents (R) (R12), reviewed with comprehensive, person-centered care plans. Findings: The facility's policy titled, Care Plans, dated 5/31/23 states in part, Staff is expected to follow the individual baseline plan of care at all times for each resident. R12 was admitted on [DATE] with diagnoses of Huntington's disease (a fatal genetic disorder that causes the progressive breakdown of nerve cells in the brain) and pneumonitis (a general term that refers to swelling and irritation, also called inflammation, of lung tissue) due to inhalation of food and vomit. R12's care plan reads, This resident has a history of inadequate oral intake related to Huntington's disease a need for enteral nutrition. The resident needs the HOB (head of bed) elevated 45 degrees during and thirty minutes after tube feed. On 08/14/24 at 8:47 AM, Surveyor observed tube feeding administered by…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-08-15 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility did not ensure that each resident receives adequate supervision and assistance devices to prevent accidents for 2 of 6 residents (R) R34 and R100. Findings include: The facility's policy titled, Care Plans, dated 5/31/23 states in part, Staff is expected to follow the individual baseline plan of care at all times for each resident. R34 was admitted to facility on 11/02/22 and has diagnoses that include dementia and seizure disorder. R34's Significant Change Minimum Data Set (MDS) assessment, dated 07/12/24, indicated short term and long-term memory problems and requires substantial/maximal assistance for transfers with one-person physical assist. R34's Fall Risk Assessment completed by facility on 05/27/24 indicates high risk score of 23. R34's care plans indicate R34 is at risk for falls related to confusion, gait/balance problems, psychoactive drug use, unaware of safety needs, vision problems, wandering/pacing, lower extremity edema, calloused feet, and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-08-15 · tag F0812 — failed to store, cook, and serve food safely — isolatedProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review, the facility failed to store, prepare, distribute and serve food in accordance with professional standards for food service safety. Facility staff were walking trays with uncovered food past other residents' rooms. This has the opportunity to effect 3 of 3 residents (R117, R296, R295). Findings: The facility policy titled, Dining - Meal Service that was not dated states, 4. Nursing Staff will notify the food and nutrition serviced staff serving their unit of those who wish to receive meals in their rooms. When residents receive meals in their room, all food must be covered that travels through the unit. On 08/13/24 at 12:50 PM, Surveyor observed room trays being passed by Certified Nursing Assistant (CNA) M and CNA N. CNA M walked a food tray down R117's unit hallway to R117's room. The tray had uncovered cake and drinks. CNA N walked a tray down the unit's hallway with uncovered cake and drinks to R295. CNA M walked a tray with uncovered cake and drinks to R296. R296 was eating in their own room located on this unit. All drinks and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-08-15 · tag F0883 — failed to offer flu and pneumonia vaccines — isolatedDevelop and implement policies and procedures for flu and pneumonia vaccinations.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and staff interview, the facility did not ensure vaccinations were reviewed, offered, or administered for 1 of 5 sampled residents (R) for immunizations. R23. Findings: The most recent Centers for Disease Control and Prevention (CDC) recommendations for pneumococcal vaccinations indicate: For adults 65 years or older who have only received PPSV23, the CDC recommends: Give 1 dose of PCV15 or PCV20. The PCV15 or PCV20 dose should be administered at least 1 year after the most recent PPSV23 vaccination. Regardless of if PCV15 or PCV20 is given, an additional dose of PPSV23 is not recommended since they already received it. For those who have received PCV13 and 1 dose of PPSV23, the CDC recommends you give 1 dose of PCV20 at least 5 years after the last pneumococcal vaccine. For adults 65 years or older who have received PCV13, give 1 dose of PCV20 or PPSV23 at least 1 year after PCV13. Regardless of vaccine used, their vaccines are then complete. R23 was admitted on [DATE] with a Brief…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-07-09 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolatedProvide appropriate pressure ulcer care and prevent new ulcers from developing.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to ensure residents received care and treatment based on professional standards of practice for 1 of 3 residents (R4) reviewed who are at risk for the development of pressure injuries. R4 was noted on 6/01/24 with a new stage 2 pressure injury to her coccyx. R4 pressure injury was noted as healed on 7/09/24. R4's repositioning schedule is not consistent with current standards of practice to prevent redevelopment of pressure injury. This is evidenced by: Surveyor requested and received the facility policy titled Nursing-Pressure Injury Policy and Treatment Procedures dated as most recently revised on 8/01/23. The Policy in part read: Policy: To prevent the development of avoidable pressure injuries .the facility provides care and services which: ~Promote the prevention of pressure Injury development. ~Promote the healing of pressure injuries that are present . ~Prevent the development of additional pressure injuries. Preventative strategies may include: ~Keeping the skin clean and dry. ~Turning/repositioning schedules .…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-04-02 · tag F0609 — failed to report abuse allegations — isolatedTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to develop and/or implement policies and procedures for ensuring the reporting of a reasonable suspicion of a crime in accordance with section 1150B of the Act when an allegation of sexual abuse, was not reported immediately but not later than 2 hours after the allegation is made, to the administrator of the facility and to other officials (including to the State Survey Agency and law enforcement where state law provides for jurisdiction in long-term care facilities) in accordance with state law for 1 of 1 abuse allegatoins reviewed for resident (R) 1. Findings include: The facility policy, entitled Abuse, Neglect, Mistreatment & Misappropriation of Resident Property Policy & Procedure, reads in part, It is the policy of the facility that reports of abuse are promptly and thoroughly investigated. R1 was admitted to the facility on [DATE], and has diagnoses that include congestive heart failure, anxiety disorder, major depressive disorder, type 2 diabetes…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-11-13 · tag F0761 — failed to label and store drugs safely — isolatedEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation and interview, the facility did not ensure controlled drugs were stored in separately locked, permanently affixed compartments. Observation of a controlled medication stored in the unlocked refrigerator located in the medication room. The facility's controlled substances shift count log was missing documentation of shift counts to accurately detect missing doses of the controlled substances. Findings include: The facility policy, entitled Pharmacy Medication Management, dated 12/14/20, states: .Schedule II controlled substances will be kept in the separate locked storage drawer of the medication cart .Reconciliation will be done each shift as follows: a shift count shall be required between two nurses to verify the accuracy of count for all controlled substances. A controlled substances shift count log will be utilized to document shift count . On 11/13/23 at 12:15PM, Surveyor observed medication pass with Registered Nurse (RN) D on 2 West. RN D went into the locked medication room where an unlocked medication refrigerator was located. Surveyor asked RN D what…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-07-26 · tag F0580 — failed to tell family and doctor about changes — isolatedImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility did not consult with the resident's physician when a stage 2 pressure injury developed for 1 of 8 residents reviewed (R26). R26's physician was not notified when development of a stage 2 pressure injury was identified. This is evidenced by: The facility policy, entitled, Pressure Injury Policy & Treatment Procedures, states in part Consult MD by telephone within 24 hours if a new injury is discovered that is a stage 2 or greater or there is deep tissue injury of heels or other areas to obtain treatment orders. R26 was admitted to the facility on [DATE] and has diagnoses that include orthopedic aftercare following surgical amputation, right leg below the knee amputation, diabetes mellitus type 2, cancer, heart disease, peripheral vascular disease, and complications of amputation stump. R26's Minimum Data Set (MDS) assessment, dated 06/10/23, indicates that R26 has a Brief Interview for Mental Status (BIMS) score of 15 (cognitively intact). R26 is own responsible…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-07-26 · tag F0684 — failed to provide proper treatment and quality of care — isolatedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews and record review, the facility did not ensure that residents receive treatment and care in accordance with professional standards of practice based on a comprehensive assessment for 1 of 8 residents (R) (R78) reviewed for a toe lesion. The facility did not complete a thorough assessment, notify the physician, address the care plan, and initiate treatment and interventions for R78 with a toe lesion. This is evidenced by: R78 was admitted to the facility on [DATE] with diagnoses that include, in part, type 2 diabetes, chronic kidney disease, stroke with left sided paralysis, gout, long term anticoagulant, history of blood clots in lungs and legs, congestive heart failure and edema. On 07/24/23 at 10:29 a.m., Surveyor was informed by Registered Nurse (RN) G that R78 has a pressure ulcer on the left great toe. Surveyor observed the bottom of the left great toe and there was an irregular shaped bright red intact area that was approximately 1.5cm long and had the appearance of a…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.
- Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
- Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
- State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Fines & penalties
No federal fines in the current CMS record.
Who owns this facility
| Owner / manager | Type | Role | Share | Since |
|---|---|---|---|---|
| CLARK COUNTY | Organization | 5% OR GREATER DIRECT OWNERSHIP INTEREST | 100% | since 01/01/1966 |
| SCHMITZ, JANE | Individual | W-2 MANAGING EMPLOYEE; CORPORATE OFFICER | — | since 02/01/2003 |
CMS files one row per role, so the 3 rows in the source record cover these 2 parties — each is shown once here with every role it holds. Nothing is omitted.
1 organizational owner listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.
Follow the money — this home’s finances
Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.
A reported operating loss is common in this industry and is not by itself a sign of trouble — but paired with large related-party payments it can mean profit is being taken elsewhere in the ownership structure.
Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.
Cost & finances
Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.
What families pay in WI
This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Wisconsin Medicaid page.
Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.
Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 525403. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-12-18, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →
Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →
Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.