Pine Valley Community Village
25951 Circle View Lane, Richland Center, WI 53581 · For profit - Corporation · 80 certified beds · (608) 647-2138 Medicare & Medicaid certified
This home has serious findings on its record. Read them closely before you consider it.
- a high payroll-based staffing rating (5/5)
- it has citations for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0607, F0609, F0610) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
- inspectors cited 1 immediate-jeopardy problem — the most serious level
- inspectors recorded 1 serious finding as past non-compliance — the problem was found, fixed, and verified before the survey closed, so it is history rather than a current condition, but it is still worth asking what changed
- a high number of inspection citations overall (21) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
- the CMS record shows $97,311 in federal fines (most recent 2025-07-22)
- its payroll-based staffing score sits well above its independent inspection score
- its independent health-inspection rating is low (2/5)
One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.
A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.
| Health inspectionSurveyor-assigned, ranked within your stateInspector-verified | 2 of 5 |
| StaffingFrom payroll records (PBJ) | 5 of 5 |
| Quality measuresSelf-reported by the facility | 3 of 5 |
Worth a closer look. This home's staffing rating runs 3 stars above its independent health-inspection score. The inspection is done by state surveyors; the staffing score rests on the facility's own payroll (PBJ) submissions — so a gap this large is worth reading the inspection record for.
Location & what’s nearby
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Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.
Quality measures — how residents actually fare
| Overall quality measures | 3 of 5 |
| Long-stay residentspeople who live here | 3 of 5 |
| Short-stay residentsrehab / post-hospital | 3 of 5 |
Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.
Trend — is this home getting better or worse?
Over 2025-02 to 2026-06, this home’s CMS overall rating fell from 5 to 2 stars. From monthly CMS archive snapshots.
Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.
See all quality measures vs. state & national benchmarks
| Measure | This home | State avg | Typical state | vs typical state |
|---|---|---|---|---|
| Long-stay residents whose need for help with daily activities increased | 13.1% | 16.1% | 15.4% | better |
| Long-stay residents who lose too much weight | 3.5% | 5.1% | 5.4% | better |
| Long-stay residents with a catheter left in their bladder | 0.0% | 2.1% | 0.9% | better than state‡ — see note marked double-dagger below the table |
| Long-stay residents with a urinary tract infection | 2.7% | 2.7% | 2.0% | worse |
| Long-stay residents with depressive symptoms | 0.5% | 5.7% | 6.5% | better |
| Long-stay residents who were physically restrained | 0.0% | 0.1% | 0.1% | better |
| Long-stay residents with falls causing major injury | 3.4% | 3.3% | 3.3% | typical |
| Long-stay residents whose ability to walk worsened | 7.5% | 18.4% | 16.1% | better |
| Long-stay residents on antianxiety or hypnotic medication | 5.6% | 16.9% | 18.9% | better |
| Long-stay residents given the seasonal flu vaccine | 96.4% | 95.0% | 95.3% | typical |
| Long-stay residents with pressure ulcers | 5.1% | 5.0% | 4.7% | typical |
| Long-stay residents with worsening bladder/bowel control | 22.4% | 24.6% | 21.2% | typical |
| Long-stay residents who got an antipsychotic medication§ — see the note below the table | 24.0% | 15.8% | 17.1% | worse |
| Short-stay residents who newly got an antipsychotic medication | 2.6% | 1.2% | 1.4% | worse |
| Short-stay residents given the seasonal flu vaccine | 94.3% | 82.2% | 79.4% | better |
| Short-stay residents rehospitalized after admission | 21.3% | 23.1% | 22.6% | typical |
| Short-stay residents with an outpatient ER visit | 18.1% | 15.5% | 12.0% | worse |
| Long-stay hospitalizations per 1,000 resident days | 2.34 | 1.66 | 1.67 | worse |
| Long-stay outpatient ER visits per 1,000 resident days | 4.21 | 2.29 | 1.80 | worse |
‡ On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.
§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.
CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.
Short-stay rehab — if you are coming here from a hospital
Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.
49.1% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — which CMS reads as no different from the national rate. This is CMS’s risk-adjusted rate over 101 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.
Met the expected recovery: 63.6% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 55 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.
Therapy staffing: this home’s payroll records show 0.25 therapist hours per resident per day in 2026Q1 — more than 34% of the 13,892 homes that report any therapy hours at all.
Weekend therapy: weekend therapy hours are 14% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.
This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.
See every short-stay measure CMS publishes for this home
| Measure | This home | U.S. median | Period covered | CMS’s call |
|---|---|---|---|---|
| Got home and stayed homeRate of successful return to home or community from a SNF | 49.1%CMS range 42.1–56.6 | 51.5% | Oct 2022–Sep 2024 | no different from U.S. |
| Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF | 8.9%CMS range 5.7–13.5 | 10.7% | Oct 2022–Sep 2024 | no different from U.S. |
| Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge | 63.6% | 56.6% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge | 45.5% | 52.8% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge | 49.1% | 50.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified | 100.0% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge | 100.0% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay | 1.5% | 0.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened | 0.0% | 1.9% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization | 5.5%CMS range 2.6–10.0 | 7.1% | Oct 2023–Sep 2024 | no different from U.S. |
| Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs | 1.01 | 1.02 | Oct 2022–Sep 2024 | CMS makes no comparison for this measure |
From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.
Staffing
How full it usually is: this home is certified for 80 beds and averages 66.9 residents a day — about 84% occupied, or roughly 13 beds typically open. It usually has some room. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.
Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 4.60 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 1.12 is at or above the 0.55-hour RN benchmark and nurse-aide staffing of 3.05 is at or above the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.
Weekend coverage: total nurse staffing is 3.95 hrs/resident/day on weekends vs 4.86 on weekdays — 19% thinner on weekends. RN hours go from 1.28 to 0.73 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)
This home’s total nursing-staff turnover of 45% is about the same as the national median of 45%. 1 administrator has left in the past year.
Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.
Inspection trend
Deficiencies are more than at the previous inspection — worsening. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.
Inspection deficiencies
State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.
Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.
21 citations, most serious first. The 13 most serious are shown; the remaining 8 are one tap away and print in full.
- Immediate jeopardy · J2025-07-22 · tag F0678 — failed to provide CPR when needed — isolatedProvide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to provide basic life support, including CPR (Cardiopulmonary Resuscitation), to a resident requiring emergency care and failed to immediately notify emergency medical personnel for 1 of 4 total sampled residents (R1). R1 was found pulseless and not breathing on [DATE]. R1's Physician Orders, Care Plan, CNA (Certified Nursing Assistant) Kardex, EHR (Electronic Health Record) banner, and MAR (Medication Administration Record) indicated R1 was a full code. Staff failed to immediately initiate CPR and immediately contact emergency medical personnel. Facility failure to immediately begin cardiopulmonary resuscitation and immediately summon emergency medical personnel created a finding of immediate jeopardy that began on [DATE]. Surveyor notified NHA A (Nursing Home Administrator) of the immediate jeopardy on [DATE] at 12:00 PM. The immediacy was removed and corrected on [DATE].This is evidenced by:Per CMS (Centers for Medicare and Medicaid Services)…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Immediate jeopardy · J2025-03-31 · tag F0684 — failed to provide proper treatment and quality of care — isolatedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure that each resident receives treatment and care in accordance with professional standards of practice for 2 out of 8 total sampled Residents (R4 and R5). Staff failed to recognize a change of condition in R5 until the Nurse Practitioner (NP) assessed the patient. Facility staff did not assess and monitor R5's condition as ordered by the physician. R5 was not sent to the emergency room (ER) per the NP's directive until 22 hours later, by which time R5's condition had worsened, resulting in R5 being admitted to Hospital where R5 was diagnosed with Sepsis, Pneumonia, and Acute Respiratory Failure with Hypoxia. R5 passed away two days later at the hospital. R4 was reporting irregular heart rates when an on-call physician gave orders to transport to the emergency room if apical pulse was greater than 115, the facility did not assess R4 or monitor R4's pulse for the next ten hours. R4 presented with irregular heart rate of tachycardia (fast heart rate)…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Actual harm · G2025-06-30 · tag F0760 — failed to prevent significant medication errors — isolatedEnsure that residents are free from significant medication errors.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility did not ensure that residents are free of any significant medication errors for 1 of 3 residents (R1) reviewed for medication errors.R1 was given medications for R4 which made her blood pressure low. R1 required intravenous fluids and calcium gluconate intervention in the ER (Emergency Room).This is evidenced by:The facility's policy, Medication Administration, reviewed 6/2/25, documents, in part, as follows: . The nurse will confirm resident using photo identification located in Electronic Medical record (EMAR), as needed. Medication Administration Safety: Preparing and administering medications requires accuracy and the full attention of the nurse. The five rights, is a traditional checklist to promote accuracy in drug administration. The five rights are as follows: a. Right Drug, b. Right Dose, c. Right Resident, d. Right Route, e. Right Time. Medication error reports will be filed when any prescribed medication or treatment is not administered according to the physician and/or according to facility policy and procedure. The…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-01-14 · tag F0755 — failed to provide safe pharmacy services — isolatedProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review, and interview the facility did not establish a system of records of receipt and disposition of all controlled drugs, and did not ensure drug records are in order and have an account of all controlled drugs for 1 of 3 sampled residents (R1).R1 does not have a controlled drug receipt/record/disposition form for her hydrocodone/acetaminophen tab (a controlled drug, narcotic).This is evidenced by:The facility's policy Medication Administration, dated 6/6/25, includes: Medications will be provided by Contracted Pharmacy. Upon receipt of medications from pharmacy, both pharmacy and a licensed nurse will sign the controlled administration sheets provided by pharmacy. Narcotic Accounting: All controlled medications will be accounted for each shift by the oncoming and outgoing nurse. Together the nurses will count all controlled medications and verify accuracy with the controlled administration sheets located in the unit NARCOTIC 3 ring binder stored on each medication cart.The…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2025-07-22 · tag F0730 — widespreadObserve each nurse aide's job performance and give regular training.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to provide regular in-service education for 5 of 5 staff reviewed for education. This has the potential to affect the total census of 70 residents.CNA G (Certified Nursing Assistant), CNA H, CNA I, CNA J, and CNA K did not have regular in-service education completed every 12 months.This is evidenced by:In Wisconsin, CNAs (Certified Nursing Assistants) are required to complete 12 hours of continuing education annually. This requirement is part of maintaining active status on the Wisconsin Nurse Aide Registry.On 7/22/25 at 9:45 AM, Surveyor requested education documentation for CNA G, CNA H, CNA I, CNA J, and CNA K.CNA G was hired on 9/20/22. CNA G did not have 12 hours of continuing education.CNA H was hired on 8/21/17. CNA H did not have 12 hours of continuing education.CNA I was hired on 6/2/23. CNA I did not have 12 hours of continuing education.CNA J was hired on 11/3/23. CNA J did not have 12 hours of continuing education.CNA K was hired on 11/24/21. CNA K did not have 12 hours of continuing education.On 7/22/25 at 11:23…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2025-07-22 · tag F0941 — widespreadDevelop, implement, and/or maintain an effective training program that includes effective communications for direct care staff members.
What the surveyor found here — the official record, unedited, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility did not ensure that 5 of 5 staff reviewed for education received mandatory education in effective communication. This has the potential to affect the total census of 70 residents.CNA G (Certified Nursing Assistant), CNA H, CNA I, CNA J, and CNA K did not receive their mandatory education in effective communication.This is evidenced by:On 7/22/25 at 9:45 AM, Surveyor requested evidence of effective communication education for the following staff: CNA G, CNA H, CNA I, CNA J, and CNA [NAME] 7/22/25 at 11:23 AM, NHA A indicated she was unable to provide Surveyor with evidence that effective communication education was provided to CNA G, CNA H, CNA I, CNA J, and CNA K. Surveyor interviewed NHA A regarding CNA education. NHA indicated CNA G, CNA H, CNA I, CNA J, and CNA K should have received effective communication education but did not receive it.
- Potential for harm · F2025-07-22 · tag F0944 — widespreadConduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.
What the surveyor found here — the official record, unedited, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility did not ensure that 5 of 5 staff reviewed for education received training regarding the elements and goals of the facility's QAPI program. This has the potential to affect the total census of 70 residents.CNA G (Certified Nursing Assistant), CNA H, CNA I, CNA J, and CNA K did not receive their mandatory QAPI education.This is evidenced by:On 7/22/25 at 9:45 AM, Surveyor requested evidence of QAPI education for the following staff: CNA G, CNA H, CNA I, CNA J, and CNA [NAME] 7/22/25 at 11:23 AM, NHA A was unable to provide Surveyor with evidence that QAPI education was provided to CNA G, CNA H, CNA I, CNA J, and CNA K. Surveyor interviewed NHA A regarding CNA education. NHA indicated CNA G, CNA H, CNA I, CNA J, and CNA K should have received QAPI education but did not receive it.
- Potential for harm · F2025-07-22 · tag F0945 — failed to train staff on abuse prevention — widespreadInclude as part of its infection prevention and control program, mandatory training that includes written standards, policies, and procedures for the program.
What the surveyor found here — the official record, unedited, may be distressing
Based on interview and record review, the facility did not ensure that 4 of 5 staff reviewed for education received mandatory training on infection control standards, policies and the overall program. This has the potential to affect the total census of 70 residents.CNA H (Certified Nursing Assistant), CNA I, CNA J, and CNA K did not receive their mandatory infection control education.This is evidenced by:On 7/22/25 at 9:45 AM, Surveyor requested evidence of infection control education for the following staff: CNA H, CNA I, CNA J, and CNA K.On 7/22/25 at 11:23 AM, NHA A was unable to provide Surveyor with evidence that infection control education was provided to CNA H, CNA I, CNA J, and CNA K. Surveyor interviewed NHA A regarding CNA education. NHA indicated CNA H, CNA I, CNA J, and CNA K should have received infection control education but did not receive it.
- Potential for harm · F2025-07-22 · tag F0946 — widespreadProvide training in compliance and ethics.
What the surveyor found here — the official record, unedited, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility did not ensure that 5 of 5 staff reviewed for education received training on compliance and ethics. This has the potential to affect the total census of 70 residents.CNA G (Certified Nursing Assistant), CNA H, CNA I, CNA J, and CNA K did not receive their training on compliance and ethics.This is evidenced by:On 7/22/25 at 9:45 AM, Surveyor requested evidence of training on compliance and ethics for the following staff: CNA G, CNA H, CNA I, CNA J, and CNA [NAME] 7/22/25 at 11:23 AM, NHA A was unable to provide Surveyor with evidence that compliance and ethics training was provided to CNA G, CNA H, CNA I, CNA J, and CNA K. Surveyor interviewed NHA A regarding CNA education. NHA indicated CNA G, CNA H, CNA I, CNA J, and CNA K should have received compliance and ethics training but did not receive it.
- Potential for harm · Fcited before2025-05-22 · tag F0812 — failed to store, cook, and serve food safely — widespreadProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility did not store, prepare, distribute, and serve food in accordance with professional standards for food service safety. This has the potential to affect all 68 Residents. Surveyor observed 2 opened bags of chicken patties in the walk-in freezer to be unsealed and without a use by or opened date. The temperatures of the kitchenette high temperature dishwashers were below the minimum recommendations on several days for washing. Findings include: Facility policy, entitled Food Storage: Refrigerated, Frozen, and Dry Foods, last revision date of 1/29/2015, states in part: .When the case is opened and contents of the case are placed into a sealed container, a label will be placed on the container with name of product and date opened is listed on the container . The facility does not have a policy or procedure for dishwasher temperatures. Wisconsin Food Code states, in part: .4-501.110 Mechanical Warewashing Equipment, Wash Solution Temperature. (A) The temperature of the wash solution in spray type warewashers that use hot…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-05-22 · tag F0554 — isolatedAllow residents to self-administer drugs if determined clinically appropriate.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility did not ensure that all residents are clinically appropriate to self-administer medications for 2 of 2 residents (R23 and R3) reviewed for self-administration of medications. Surveyor observed R23 to have a cup of medications left on her bedside table on her meal tray for her to take independently. R23 did not have an assessment for self-administration of medications and did not have a physician's order. Surveyor observed R3 to have medication at bedside. R3 did not have a self-administration of medication assessment for the medications at bedside and did not have a physician's order. Evidenced by: The facility's Self-Administration of Medications policy, dated 4/30/07, states, in part: .All residents will be afforded a safe mechanism for the self-administration of medications when desired by the resident and as appropriate.b. When a resident indicates to the social worker or nurse that they wish to self-administer, the social worker or nurse will…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-05-22 · tag F0607 — failed to have anti-abuse policies — isolatedDevelop and implement policies and procedures to prevent abuse, neglect, and theft.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interview, the facility did not implement policy and procedures related to screening employees for a prior history of abuse, neglect, exploitation of residents, or misappropriation of resident property for 1 of 8 employees reviewed. RN J (Registered Nurse) did not have a complete background check completed every 4 years. Evidenced by: The facility's policy entitled, Abuse Investigation and Reporting, dated 10/23/22, states, in part: . IV: PROCEDURE: For screening: Employees: All potential employees will be screened for a history of abuse, neglect, mistreatment, or exploitation of a resident or misappropriation of property by attempting to obtain information from previous and current employers and checking with the appropriate licensing boards and registries. The facility will also do background checks on all caregiver staff that are hired by the facility. The facility will not employ individuals who have been found guilty of abuse, neglect, mistreatment, exploitation, or misappropriation of resident property . RN J was hired on 9/3/19, the facility should…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-05-22 · tag F0759 — failed to keep medication error rate low — isolatedEnsure medication error rates are not 5 percent or greater.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility did not ensure that it was free of medication error rates of 5% or greater. There were 11 errors out of 27 opportunities that affected 2 out of 7 residents (R56 & R36) included in the medication pass task, which resulted in an error rate of 40.74%. R56 did not receive morning medications ordered for 7:30 AM at the correct ordered time. R36 did not receive morning medications ordered for 7:30 AM at the correct ordered time. Evidenced by: The facility policy entitled, Medication Administration, dated 4/08/25, states, in part: .Policy: Medication Administration will be accomplished according to physician order, in compliance with long-term care regulation and standard of practice. Procedure: Administration/Documentation: . 7. Every effort will be made to administer medications within 1 hour before and 1 hour after scheduled administration time .15. Medication Pass times will be as follows unless the resident preference, unit schedule,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
Show the remaining 8 citations
- Potential for harm · D2025-05-22 · tag F0761 — failed to label and store drugs safely — isolatedEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility did not ensure that all drugs and biologicals used in the facility were stored in accordance with currently accepted professional principles. Surveyor observed medication on top of an unsupervised medication cart in common space of facility. Evidenced by: The facility's Medication Administration policy, dated 4/10/25, states, in part: .Storage: 1. Medication will be stored in medication carts or in locked medication rooms located on each unit. 2. Medication carts not stored in medication rooms will be locked when not in use or within line of sight of the nurse. On 5/21/25 at 10:01 AM, Surveyor observed R53's bottle of polyethylene glycol powder for oral solution (MiraLAX, a bowel medication) sitting on top of the 300 hall medication cart. The cart was in the hall at the edge of the dining room where two residents and two visitors were sitting. There was no nurse on the hall. On 5/21/25 at 10:18 AM, Surveyor interviewed RN C (Registered Nurse) upon RN C's return to the hall. Surveyor asked about the bottle sitting on…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-05-22 · tag F0880 — failed to prevent and control infections — isolatedProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility did not maintain an infection control program that ensures hand hygiene is performed during wound care per standards of care to help prevent the development and transmission of communicable diseases and infections. This had the potential to affect 1 of 19 sampled Resident (R10). LPN I (Licensed Practical Nurse) did not complete hand hygiene per standards of practice. As evidenced by The facility policy, Wound Cleansing / Wound Irrigations, revised 7/2/15, indicates, in part, as follows: All wounds will be cleansed to remove bacteria and debris with as little chemical and mechanical force as possible, while protecting the healthy granulating tissue. Wound will be cleansed initially and before applying new dressings. While cleansing nurses will use standard precautions Procedure: .6. Wash hands and apply gloves. 7. Remove old dressing and dispose using standard precautions. 8. Remove gloves, wash hands, and reapply new gloves. 9. Cleanse the wound .10. Pat dry the tissue surrounding the wound using clean, dry gauze,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-03-31 · tag F0610 — failed to investigate and act on abuse reports — isolatedRespond appropriately to all alleged violations.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility did not ensure that in response to allegations of abuse, neglect, exploitation, or mistreatment, the alleged violations are thoroughly investigated for 1 of 8 residents (R2) reviewed for abuse. R2 reported to staff she was missing money. SS I (Social Services Director) initiated the investigation, but failed to interview other residents to ensure there were no other allegations or concerns. Evidenced by: The facility policy entitled, Abuse Investigation and Reporting, last revision date of 3/6/2024, states, in part; .For Abuse Investigation: Upon discovery of alleged violations involving mistreatment: neglect, exploitation, or abuse, including injuries of unknown source, and misappropriation of resident's property, immediately protect the resident and immediately report the incident to your supervisor who in turn needs to immediately contact the administrator or designee .Thorough investigation: Upon learning of an alleged incident and having protected the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-03-31 · tag F0729 — isolatedVerify that a nurse aide has been trained; and if they haven't worked as a nurse aide for 2 years, receive retraining.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility did not ensure that a Certified Nursing Assistant (CNA) was currently certified on the Nurse Aide Registry before continuing to work in the facility for 1 of 5 staff reviewed. CNA E's Wisconsin Nurse Aide Registry certification was expired and CNA E continued working in the facility. Findings include: According to the Wisconsin Nurse Aide Training and Registry, nurse aides must be listed on the Wisconsin Nurse Aide Registry in order to be employed in any federally eligible health care setting in Wisconsin. On [DATE], Surveyor reviewed CNA registry information for 5 random CNAs. CNA E was listed on the registry, but her certification had expired on [DATE]. CNA E had worked in the facility 11 days since the expiration of her certification according to documentation provided by the facility. On [DATE] at 11:15 AM, Surveyor interviewed NHA A (Nursing Home Administrator) about the expired CNA Registry for CNA E. NHA A stated that she was unaware until today that CNA…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-03-31 · tag F0730 — isolatedObserve each nurse aide's job performance and give regular training.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review the facility did not complete a performance review of every nurse aide at least once every 12 months for 3 of 5 Certified Nursing Assistants (CNAs) reviewed. CNA K did not have an annual performance evaluation completed. CNA L did not have an annual performance evaluation completed. CNA M did not have an annual performance evaluation completed. This is evidence by: The Facilities Policy and Procedure entitled Training/competencies of Nursing Staff dated 8/4/17 documents, in part: The facility will complete a performance review of every CNA at least once every 12 months and provide regular in service education based on the outcome of these reviews. Example 1 CNA K's hire date was 8/6/18. CNA K did not have an annual performance evaluation completed. Example 2 CNA L's hire date was 11/19/18. CNA L did not have an annual performance evaluation completed. Example 3 CNA M's hire date was 10/25/22. CNA M did not have an annual performance evaluation completed. On 3/31/25 at 1:30 PM, Surveyor interviewed NHA A (Nursing Home Administrator). Surveyor…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2024-04-03 · tag F0812 — failed to store, cook, and serve food safely — widespreadProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation and interview, the facility did not store, prepare, distribute, and serve food in accordance with professional standards for food service safety. This has the potential to affect all 62 Residents. Nutritional supplements and food items were not dated or were expired. Boxes of food were observed sitting on the floor in multiple areas of the kitchen. Facility staff was observed walking through the kitchen without a hairnet. The temperature of a dishwasher was not being monitored. Findings include: The facility employs 4 separate kitchenettes in each of its units (200, 300, 400, 500) to prepare, serve, and store food. These kitchenettes include a refrigerator, pantry, steam tables, and each have a high temperature dishwasher to clean dishes on the unit. Example 1 On 4/1/24 at 6:58 PM, Surveyor observed the following, along with RN E (Registered Nurse), in each of the facility's kitchenette refrigerators: 200 unit - 2 nutritional juices with no thaw dates. A 32 oz bottle of half and half with a use-by date of 3/31/24. 300 unit - 3 nutritional shakes with no thaw…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-04-03 · tag F0609 — failed to report abuse allegations — isolatedTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure the reporting of a reasonable suspicion of a crime for 2 of 2 residents (R) with allegations of abuse to law enforcement (R49 and R58). On 8/6/23, R58 made an allegation of abuse against a staff member. Law Enforcement was not contacted immediately after the allegation of R58 stating, The black man hurt me last night. R49 made an allegation of abuse and the facility did not contact local law enforcement. Findings include: Surveyor reviewed the facility's Policy and Procedure, Abuse, Neglect and Exploitation dated 5/13/13, last reviewed 3/06/24, noting the following as applicable: B. Thorough Investigation: Upon learning of an alleged incidents and having protected the resident a thorough investigation focused on collecting information that corroborates or disproves the incident will immediately begin. This investigation process will be directed by the administrator or designee and may include the following depending on circumstances: m. Involve…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2023-01-25 · tag F0880 — failed to prevent and control infections — widespreadProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility has not established an infection prevention and control program designed to provide a safe, sanitary, and comfortable environment and to help prevent the development and transmission of communicable diseases and infections. This has the potential to affect all 67 residents. Staff line lists do not include all symptoms or symptoms are nonspecific. Staff line lists do not include all return-to-work dates, or the return-to-work dates are incorrect per policy. Results of negative antigen tests were not recorded to make an appropriate decision about employee(s) return to work dates. This is Evidenced by: The facility policy, entitled Exclusion from work due to illness, Staff, with a revision date of 11/11/22, states, in part: . POLICY: All employees will report symptoms of potentially communicable illness to their supervisor or designee, exclude themselves from work while ill as necessary, and return to work when well or as identified in this policy and/or per supervisor's recommendations . PROCEDURE: 1. All employees will notify their…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.
- Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
- Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
- State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Fines & penalties
$97,311 in federal fines across 2 penalties.
- $22,925 — penalty dated 2025-07-22
- $74,386 — penalty dated 2025-03-31
Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.
Who owns this facility
| Owner / manager | Type | Role | Share | Since |
|---|---|---|---|---|
| COUNTY OF RICHLAND | Organization | 5% OR GREATER DIRECT OWNERSHIP INTEREST; OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | 100% | since 03/09/1978 |
| CARROW, STEPHEN | Individual | MANAGING CONTROL - GOVERNING BODY | — | since 04/16/2024 |
| COUEY, MARC | Individual | MANAGING CONTROL - GOVERNING BODY | — | since 04/16/2024 |
| ENGEL, LARRY | Individual | MANAGING CONTROL - GOVERNING BODY | — | since 04/16/2024 |
| FLEMING, JULIA | Individual | MANAGING CONTROL - GOVERNING BODY | — | since 04/16/2024 |
| HENDRICKS, ALAYNE | Individual | MANAGING CONTROL - GOVERNING BODY | — | since 04/16/2025 |
| KRAMER, SANDRA | Individual | MANAGING CONTROL - GOVERNING BODY | — | since 04/16/2024 |
| MCKEE, RICHARD | Individual | MANAGING CONTROL - GOVERNING BODY | — | since 04/16/2024 |
| MILLER, MARY | Individual | MANAGING CONTROL - GOVERNING BODY | — | since 04/16/2024 |
| SCHOONOVER, RANDY | Individual | MANAGING CONTROL - GOVERNING BODY | — | since 05/20/2025 |
| SEVERSON, KERRY | Individual | MANAGING CONTROL - GOVERNING BODY | — | since 04/16/2024 |
| THOMPSON, TIFFANY | Individual | MANAGING CONTROL - GOVERNING BODY | — | since 10/20/2025 |
| TURK, DAVID | Individual | MANAGING CONTROL - GOVERNING BODY | — | since 04/16/2024 |
| WILLIAMSON, STEVE | Individual | MANAGING CONTROL - GOVERNING BODY | — | since 04/16/2024 |
| PAULUS, BRITTANY | Individual | CORPORATE DIRECTOR; OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | — | since 03/05/2025 |
| SIDHU, SARFRAZ | Individual | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | — | since 01/01/2022 |
CMS files one row per role, so the 21 rows in the source record cover these 16 parties — each is shown once here with every role it holds. Nothing is omitted.
1 organizational owner listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.
Follow the money — this home’s finances
Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.
This home reported $301K paid to related parties (affiliated landlords or management companies) in its most recent cost report. A reported operating loss is common in this industry and is not by itself a sign of trouble — but paired with large related-party payments it can mean profit is being taken elsewhere in the ownership structure.
Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.
Cost & finances
Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.
What families pay in WI
This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Wisconsin Medicaid page.
Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.
Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 525365. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-05-22, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →
Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →
Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.