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Amethyst Health Of Wausau

1010 E Wausau Ave, Wausau, WI 54403 · For profit - Limited Liability company · 80 certified beds · (715) 842-2028 Medicare & Medicaid certified

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Special Focus candidate (CMS is watching this home)Flagged for abuseResident-funds citation (F0569)4 immediate-jeopardy citations$35,173 in federal fines1 Medicare payment denial
Insights

This home has serious findings on its record. Read them closely before you consider it.

Worth asking about
  • CMS lists it as a Special Focus candidate — not on the watch list itself, but among the homes CMS is watching because of its recent inspection history
  • CMS has flagged it for abuse
  • it has abuse, neglect, or exploitation citations (F0602, F0609, F0610) — most recent Nov 2025
  • it has citations for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0604, F0607) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
  • it has a citation for mishandling residents’ money or property (F0569)
  • inspectors cited 4 immediate-jeopardy problems — the most serious level
  • a high number of inspection citations overall (45) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
  • the CMS record shows $35,173 in federal fines (most recent 2025-05-23)
  • its payroll- and facility-reported staffing and quality-measure scores sit well above its independent inspection score
  • its independent health-inspection rating is low (1/5)
  • nursing-staff turnover (62%) runs well above the national median (45%)

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

1/5
CMS overall
1 of 5
Health inspectionSurveyor-assigned, ranked within your stateInspector-verified 1 of 5
StaffingFrom payroll records (PBJ) 3 of 5
Quality measuresSelf-reported by the facility 3 of 5

Worth a closer look. This home's staffing and quality-measure ratings run 2 stars above its independent health-inspection score. The inspection is done by state surveyors; the quality-measure score leans on data the facility reports about itself, and staffing on its payroll (PBJ) submissions — so a gap this large is worth reading the inspection record for.

Location & what’s nearby

Hospital
★★★★ 4/5 CMS · Emergency dept. usually open 24/7 · ER 24/7
Urgent care / clinic
216 S 3rd Ave · (800) 246-5743 · Call to confirm hours
Pharmacy
310 E Bridge St · (715) 845-5203 · Call to confirm hours
Grocery
730 E Wausau Ave · (715) 845-6703 · Call to confirm hours
Park
324 E Wausau Ave · (715) 848-8365 · Typically dawn to dusk
Place of worship

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measures 3 of 5
Long-stay residentspeople who live here 3 of 5
Short-stay residentsrehab / post-hospital 3 of 5

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Trend — is this home getting better or worse?

Over 2025-02 to 2026-06, this home’s CMS overall rating held steady at 1 stars. From monthly CMS archive snapshots.

Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.

Overall rating1★
Inspection scorelower = better
See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents whose need for help with daily activities increased14.1%16.1%15.4%typical
Long-stay residents who lose too much weight7.1%5.1%5.4%worse
Long-stay residents with a catheter left in their bladder6.2%2.1%0.9%worse than state — see note marked double-dagger below the table
Long-stay residents with a urinary tract infection1.9%2.7%2.0%typical
Long-stay residents with depressive symptoms1.0%5.7%6.5%better
Long-stay residents who were physically restrained0.0%0.1%0.1%better
Long-stay residents with falls causing major injury0.9%3.3%3.3%better
Long-stay residents on antianxiety or hypnotic medication18.4%16.9%18.9%typical
Long-stay residents given the seasonal flu vaccine100.0%95.0%95.3%typical
Long-stay residents with pressure ulcers5.2%5.0%4.7%worse
Long-stay residents with worsening bladder/bowel control15.3%24.6%21.2%better
Long-stay residents who got an antipsychotic medication — see the note below the table12.1%15.8%17.1%better
Short-stay residents who newly got an antipsychotic medication0.0%1.2%1.4%better
Short-stay residents given the seasonal flu vaccine94.7%82.2%79.4%better
Short-stay residents rehospitalized after admission9.9%23.1%22.6%better
Short-stay residents with an outpatient ER visit14.6%15.5%12.0%worse

On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.

§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

50.5% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — which CMS reads as no different from the national rate. This is CMS’s risk-adjusted rate over 49 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.

50.5%U.S. median 51.5%
Got home and stayed home
11.1%U.S. median 10.7%
Went back to hospital
40.0%U.S. median 56.6%
Met the expected recovery
0.47U.S. median 0.31
Therapy hours / resident / day
0.18hours / resident / day
Physical therapy
0.19hours / resident / day
Occupational therapy
0.10hours / resident / day
Speech therapy

Met the expected recovery: 40.0% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 20 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.

Therapy staffing: this home’s payroll records show 0.47 therapist hours per resident per day in 2026Q1 — more than 78% of the 13,892 homes that report any therapy hours at all.

Weekend therapy: weekend therapy hours are 5% of this home’s weekday level — it runs therapy on weekdays, with essentially none at the weekend. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

See every short-stay measure CMS publishes for this home
MeasureThis homeU.S. medianPeriod coveredCMS’s call
Got home and stayed homeRate of successful return to home or community from a SNF50.5%CMS range 33.7–67.251.5%Oct 2022–Sep 2024no different from U.S.
Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF11.1%CMS range 6.9–15.610.7%Oct 2022–Sep 2024no different from U.S.
Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge40.0%56.6%Oct 2024–Sep 2025CMS makes no comparison for this measure
Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge35.0%52.8%Oct 2024–Sep 2025CMS makes no comparison for this measure
Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge20.0%50.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified96.4%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care settingnot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final dischargenot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay0.0%0.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened7.1%1.9%Oct 2024–Sep 2025CMS makes no comparison for this measure
Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalizationnot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs0.911.02Oct 2022–Sep 2024CMS makes no comparison for this measure

From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.

Staffing

0.96
RN hours/ resident / day
0.47
LPN hours/ resident / day
2.74
Aide hours/ resident / day
4.17
Total nurse hours/ resident / day
0.70
RN hoursweekends
62.2%
Total nursing turnover
71.4%
RN turnover

How full it usually is: this home is certified for 80 beds and averages 31.8 residents a day — about 40% occupied, or roughly 48 beds typically open. It often has substantial empty capacity — worth asking why, since low census can reflect either a new or shrinking home or one families are avoiding. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 4.17 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 0.96 is at or above the 0.55-hour RN benchmark and nurse-aide staffing of 2.74 is at or above the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 3.79 hrs/resident/day on weekends vs 4.32 on weekdays — 12% thinner on weekends. RN hours go from 1.07 to 0.70 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

This home’s total nursing-staff turnover of 62% is well above the national median of 45%. 1 administrator has left in the past year.

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

10
deficiencies at the latest standard inspection (2025-09-04)
3
at the previous standard inspection (2024-08-01)

Deficiencies are more than at the previous inspection — worsening. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

45 citations, most serious first. The 16 most serious are shown; the remaining 29 are one tap away and print in full.

  • Immediate jeopardy · K2025-11-06 · tag F0602 — failed to protect residents from theft of their belongings — pattern
    Protect each resident from the wrongful use of the resident's belongings or money.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility did not ensure residents were free of misappropriation and/or exploitation. The facility's failures of not thoroughly investigating and not reporting to the State Agency (SA) or local authorities when suspected misappropriation was first discovered on 10/08/25 left the residents at continued risk of misappropriation, exploitation, and mishandling of resident funds. Five residents (R) R1, R2 R3, R4, and R8 were affected. All residents who made payments at the facility were at risk.R1's funds were misappropriated when a check in the amount of $2,040, which was meant for R1's care/room charges, was deposited into a bank account only Business Office Manager (BOM)-D was aware of and had access to withdraw funds from. R2's family member (FM)-J had contacted the facility about where R2's money was going. R2 discharged on 8/5/25 to an Assisted Living (AL) facility and FM-J or R2 still cannot get answers as to where R2's funds are. R2 is at risk of being kicked out of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Immediate jeopardy · K2025-11-06 · tag F0609 — failed to report abuse allegations — pattern
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility did not report suspected misappropriation and/or exploitation of resident funds to the State Agency (SA) or to local authorities immediately upon discovery. The facility's failure to report the allegations affected 5 residents (R) of 8 residents (R1, R2, R3, R4, and R8) reviewed and had the potential to affect other residents who had financial accounts or made payments at the facility.Nursing Home Administrator (NHA)-A identified concerns related to misappropriation and/or exploitation on 10/8/25 after reviewing a bank statement of an account under the facility name that NHA-A was not aware existed. The statement showed a cash withdrawal and a money order. The bank informed NHA-A that Business Office Manager (BOM)-D had a checkbook and debit card for this account. NHA-A believed BOM-D opened this account. NHA-A reported the concerns to Director of Operations (DOO)-F and Owner-G. DOO-F instructed not to report these concerns to the SA nor police department.NHA-A…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Immediate jeopardy · K2025-11-06 · tag F0610 — failed to investigate and act on abuse reports — pattern
    Respond appropriately to all alleged violations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility did not thoroughly investigate suspected misappropriation and/or exploitation of resident funds. The facility's failure to investigate the alleged misappropriation/exploitation affected 5 residents (R) of 8 residents (R1, R2, R3, R4, and R8) reviewed and had the potential to affect other residents who had financial accounts or made payments at the facility.Nursing Home Administrator (NHA)-A identified concerns related to misappropriation and/or exploitation on 10/8/25 after reviewing a bank statement of an account under the facility name that NHA-A was not aware existed. The statement showed a cash withdrawal and a money order. The bank informed NHA-A that Business Office Manager (BOM)-D had a checkbook and debit card for this account. NHA-A believed BOM-D opened this account and that it may have contained resident funds meant to be used for residents' care/room and board, including R1's payment. NHA-A reported the concerns to Director of Operations (DOO)-F and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Immediate jeopardy · K2025-11-06 · tag F0835 — failed to run the facility competently — pattern
    Administer the facility in a manner that enables it to use its resources effectively and efficiently.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interviews, the facility administration did not ensure resources or practice to effectively and securely manage resident finances were in place to ensure the integrity of resident accounts and to maintain the highest practicable psychosocial well-being of each resident. This had the potential to affect any resident utilizing the facility's billing office(s) or third-party billing company.Administration did not have an effective tracking system of payments coming into the facility by residents and/or representatives. Administration did not hold the Business Office Manager, (BOM)-D, and/or third-party billing company accountable to safe, secure, and accurate handling of resident finances. Administration did not have practices in place to ensure insurances payments (i.e. Social Security Income/SSI) and/or withdrawals for care/room and board ended when a resident no longer resided at the facility. Nor did the facility have practices to ensure SSI money was not utilized when a MCO was also…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Actual harm · G2023-08-09 · tag F0580 — failed to tell family and doctor about changes — isolated
    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility did not notify a resident's primary provider when there was a change of condition for 2 of 12 residents (R32 and R137) reviewed for notification of changes. - R32's primary provider was not notified for seven days after new onset edema (swelling caused by excess fluid trapped in the body's tissues). Actual harm occurred when R32 was transferred to the emergency room and diagnosed with a deep vein thrombosis (DVT). R32 was prescribed a medication to treat and prevent blood clots. Note: a DVT is a blood clot in a vein. If the blood clot or part of the blood clot loosens it can travel through the bloodstream and restrict oxygen to the lungs, causing lung damage or death. - The facility did not update the physician as ordered when R137 had greater than a three pound weight increase in a day and when R137 was not weighed daily. This is evidenced by: According to the American Medical Directors Association (AMDA), edema should be immediately reported when…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Actual harm · Gcited before2023-08-09 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility did not ensure treatment and care were provided in accordance with professional standards of practice for 2 of 12 sampled residents (R32, R12). - The facility did not thoroughly assess R32's new onset edema (swelling caused by excess fluid trapped in the body's tissues). Actual harm occurred, when after seven days, R32 was sent to the emergency room for medical evaluation that confirmed that R32 was diagnosed with a deep vein thrombosis. Note: a DVT is a blood clot in a vein. If the blood clot or part of the blood clot loosens it can travel through the bloodstream and restrict oxygen to the lungs, causing lung damage or death. - The facility did not ensure R12 received wound treatment on 7 occasions per physician orders. This is evidenced by: The American Medical Directors Association (AMDA) recommends the following facility procedures for recognizing an acute change of condition (ACOC): - Communication of all patient-related information follows a…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-11-06 · tag F0607 — failed to have anti-abuse policies — isolated
    Develop and implement policies and procedures to prevent abuse, neglect, and theft.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility did not implement policy and procedures related to screening employees for a prior history of abuse, neglect, exploitation of residents, or misappropriation of resident property for 1 of 13 employees reviewed.The facility did not ensure their abuse policy was implemented when one employee's Background Information Disclosure (BID), Department of Justice Response (DOJ), and Government Findings report was not obtained before employee started working at facility, Registered Nurse (RN) H.This is evidenced by:Facility policy titled, Abuse, Neglect, Exploitation and Misappropriation Prevention Program, with a revised date of 04/2021, states in part: The resident abuse, neglect and exploitation prevention program consists of a facility-wide commitment and resource allocation to support the following objectives: 4. Conduct employee background checks and no knowingly employ or otherwise engage an individual who has: a. been found guilty of abuse, neglect, exploitation,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-09-24 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility did not provide care and treatment consistent with professional standards of practice, for 1 of 3 sampled residents (R2). The facility did not complete comprehensive assessments after R2 was re-admitted to the facility, following a hospitalization, and removal of an indwelling catheter. According to the Wisconsin Nurse Practice Act, N6.03(1), A RN (Registered Nurse) shall utilize the nursing process in the execution of general nursing procedures in the maintenance of health, prevention of illness, or care of the ill. The nursing process consists of the steps of assessment, planning, intervention, and evaluation. This standard is met through performance of each of the following steps of the nursing process: (a). Assessment. Assessment is the systemic and continual collection and analysis of data about the health status of a patient culminating in the formulation of a nursing diagnosis. (b). Intervention. Intervention is the nursing action to implement the plan of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-09-24 · tag F0945 — failed to train staff on abuse prevention — isolated
    Include as part of its infection prevention and control program, mandatory training that includes written standards, policies, and procedures for the program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility did not ensure required infection control training was completed for 2 out of 2 staff in Housekeeping (HSK). (HSK E and HSK D). This has the potential to affect all 33 residents.Housekeeping staff HSK E and HSK D were not provided the required infection control training since being hired. Findings include:Per State Operations Manual, appendix PP, 483.95 Infection control, states in part, .All facilities must develop, implement and permanently maintain an effective training program for all staff, which includes, training on the standards, policies, and procedures for the infection prevention and control program as described at S483.80(a)(2), that is appropriate and effective, and as determined by staff need. For the purposes of this training requirement, staff includes all facility staff (direct and indirect care functions), contracted staff, and volunteers (training topics as appropriate to role).Changes to the facility's resident population, community infection risk, national standards, staff turnover, the facility's physical…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2025-09-04 · tag F0801 — widespread
    Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility did not designate a person to serve as the director of food and nutrition services who had completed the minimum qualification requirements for the position. This practice has potential to affect all 32 residents residing in the facility.Dietary Manager (DM) C has been in the position since February 2025 and has not enrolled in a nationally recognized/state approved course. The facility does not have a full-time Registered Dietician (RD) at the facility and has not applied for or received a waiver.On 09/03/25 at 1:21 PM, Surveyor interviewed Dietary Manager (DM) C who reported becoming Dietary Manager in February 2025. When DM C was asked about qualifications, DM C stated she was not a certified dietary manager, certified food service manager, nor had a related associate degree. DM C stated DM C is aware of the need to take the courses but was not currently enrolled. DM C stated Registered Dietician (RD) was at the facility once a month and less than 35 hours per week and the facility does not have and had not requested a waiver.On…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2025-09-04 · tag F0812 — failed to store, cook, and serve food safely — widespread
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation and interview, the facility did not ensure proper sanitation practices to prevent the outbreak of foodborne illness, which had the potential to affect all 32 residents.-The facility did not label 2 opened cartons of soy milk.-The facility did not ensure thermometer probes remained sanitary prior to inserting into food. The facility policy titled, Food Storage - Refrigeration, dated 04/01/16, reads in part: Foods shall be stored in an organized manner and shall be maintained in their original containers unless they are considered a leftover. All leftovers shall be labelled (sp) and dated with expiration dates.The facility policy titled, Food Preparation and Serviced, dated November 2022, reads in part: Cross-contamination can occur when harmful substances, i.e., chemical or disease-causing microorganisms are transferred to food by hands (including gloved hands), food contact surfaces, sponges, cloth towels, or utensils that are not adequately cleaned.On 09/02/25 at 9:22 AM, Surveyor entered the kitchen to complete the initial tour. Surveyor discovered 2 cartons…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2025-09-04 · tag F0880 — failed to prevent and control infections — widespread
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation and interview, the facility did not implement infection prevention and control interventions to provide a safe and sanitary environment to help prevent the development and transmission of infections. This had the potential to affect all 32 residents (R).Staff did not change gloves and wash hands after picking up a soiled item off the floor in the kitchen.Facility staff did not use personal protective equipment (PPE) when administering subcutaneous medication to a resident (R36). Facility staff did not conduct hand hygiene after removal of soiled gloves during cares for R29.Example 1 The facility policy dated 04/01/16, titled, Sanitation - Handwashing, states in part, Employees shall wash their hands: . (5) after handling soiled equipment; (6) as much as possible during food preparation to remove soil and contamination and to prevent cross contamination; (7) when changing tasks; . (10) after engaging in any activity or task which contaminates hands. On 09/03/25 at 11:46 AM, Surveyor observed…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-09-04 · tag F0637 — isolated
    Assess the resident when there is a significant change in condition
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility did not complete a Significant Change in Status Assessment (SCSA) for 1 resident (R1) of 12 sampled residents reviewed. R1 was admitted to hospice care on 04/10/25. A SCSA was not completed for R1. This is evidenced by: According to the Resident Assessment Instrument (RAI) manual, a significant change in status is required when a resident enrolls in a hospice program. R1 was admitted to the facility on [DATE] and has diagnoses that include Chronic Obstructive Pulmonary Disease (COPD), acute and chronic respiratory failure with hypoxia, quadriplegia, deaf and nonspeaking, unspecified psychosis. R1 has a BIMS score of 13/15, indicating R1 is cognitively intact. R1 is deaf and able to read lips and written communication. R1 verbally expresses self but difficult to understand speech. R1 makes own health care decisions. On 09/03/25, record review noted no SCSA done within 14 days of hospice admission on [DATE]. Most recent Quarterly MDS assessment done 08/26/25.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-09-04 · tag F0640 — isolated
    Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility did not ensure discharge Minimum Data Set (MDS) assessment was transmitted in the timeframe prescribed in the Long-Term Care Facility Resident Assessment instrument (RAI)_3.0 User's Manual for 1 of 12 residents (R) R22, reviewed for late Minimum Data Set (MDS) assessments. This is evidenced by:The Long-Term Care Facility Resident Assessment Instrument (RAI) 3.0 User's Manual dated 10/2024 documents: Transmitting Data: Providers must transmit all sections of the MDS 3.0 required for their State-specific instrument.Assessment Transmission: Comprehensive assessments must be transmitted electronically within 14 days of the Care Plan Completion Date.All other MDS assessments must be submitted within 14 days of the MDS completion Date.R22 was admitted to the facility on [DATE] and was discharged on 04/25/25. Review of R22's MDS submissions documented a discharge return not anticipated was created on 04/25/25 and was transmitted on 05/14/25 and then unsubmitted. No…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-09-04 · tag F0657 — failed to keep the care plan current — isolated
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility did not ensure resident (R) care conferences were offered or care plans were revised to provide the needed direction to staff in providing individualized care and services for 2 of 12 residents (R) (R33, R34) reviewed for care planning. The facility did not ensure resident (R33), or their representative had the right to participate in the care planning process.R34's care plan for ambulation was not completed or updated to reflect R34's current ambulation status. The facility's Performance Improvement Project, initiated on 7/28/25, states in part:6. Care Conferences will be conducted upon admission, quarterly, and PRN. Resident/Resident Representative and Interdisciplinary Team (IDT) will review, update, and sign the Comprehensive Care Plan.And Federal Regulations, states in part:Comprehensive Care Plans-483.21(b)(2) A comprehensive care plan must be.(E) To the extent practicable, the participation of the resident and the resident's…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-09-04 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to ensure residents received care and treatment in accordance with professional standards of practice for 2 of 12 residents (R) reviewed for quality of care (R29, R1).R29 did not receive adequate weekly assessment and monitoring of moisture associated dermatitis wounds. R1 was not repositioned according to R1's care plan and facility policy, which caused R1 pain, the potential for skin shearing, and the potential for shoulder injury by improper repositioning.This is evidenced by: Example 1 R29 was admitted to the facility on [DATE]. R29's current diagnoses include altered mental status, cognitive communication deficit, weakness, reduced mobility, and sepsis due to Escherichia coli. Hospital after visit summary, dated 08/25/25, documented wound care left buttock wounds: Cleanse wound(s) with saline. Apply aquacel ag Cover with thick barrier cream to keep things in place. Change dressing daily and PRN. [NAME] knees of bed to prevent sliding.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
Show the remaining 29 citations
  • Potential for harm · Dcited before2025-09-04 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolated
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility failed to ensure residents received care and treatment based on professional standards of practice related to assessment and monitoring of pressure injuries for 2 of 5 residents (R), R41 and R21, reviewed for pressure injuries. R41's hospital discharge summary noted a pressure injury to right heel that was being treated at outpatient wound care clinic twice weekly. R41's pressure injury was not comprehensively assessed by the facility until 9/3/25. R41's interventions to offload heels when in bed were not implemented and R41 missed wound care appointment on 9/2/25. R21's care plan show shows no updates on new pressure injury versus abscess on left ischium as noted on wound assessment. No staging of area is documented in R21's medical record. No new interventions are in place in care plan. This is evidenced by: Example 1 The National Pressure Injury Advisory Panel (NPIAP) and the Wound, Ostomy and Continence Nurses Society (WOCN) emphasizes patient assessment, the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-09-04 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolated
    Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility did not ensure residents (R) with indwelling Foley catheters received care and treatment consistent with professional standards of practice to prevent complications or urinary tract infections (UTI) from the catheter for 1 of 3 residents (R) reviewed, R29.R29 did not have physician orders for the Foley catheter and was not provided appropriate catheter care to prevent transmission of infections.This is evidenced by:Facility's policy titled Enhanced Barrier Precautions dated 03/25/24, read in part. Enhanced barrier precautions (EBP) refer to an infection control intervention designed to reduce transmission of multidrug-resistant organisms that employs tarted gown and gloves use during high contact resident care activities.4. High-Contact resident care activities include:.g. Device care or use: central lines, urinary catheters, feeding tubes, tracheostomy ventilator tubes.Facility's policy titled Emptying a Urinary Collection Bag read in part. Steps in the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-09-04 · tag F0694 — isolated
    Provide for the safe, appropriate administration of IV fluids for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility did not follow professional standards of practice of care for a resident who received medication through a peripherally inserted central catheter (PICC) for 1 of 1 resident (R) R29, reviewed.This is evidenced by:Facility's policy titled Central Venous Catheter Care and Dressing Changes, revision date March 2022, read in part. 3. Change the dressing if it becomes damp, loosened or visibly soiled and: a. at least every 7 days for TSM (transparent semi-permeable membrane dressing) dressing.5. Assess central venous access devices with each infusion and at least daily: a. visually inspect the entire infusion system (solution, administration set and dressing).d. Palpate and inspect the skin, dressing and securement device for signs of complications .e. Ask the resident if he or she is experiencing pain, tingling or numbness. R29 was admitted to the facility on [DATE]. R29's current diagnoses include altered mental status, cognitive communication deficit, weakness,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-08-19 · tag F0569 — isolated
    Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure money in the resident's fund account were returned back to the resident and/or Resident Representative (RP) within 30 days after discharge or resident expiring for three of four Residents (R) reviewed for money due after discharge (R6, R7, R8). Findings include:1. Review of R6's undated Face Sheet, located under the Profile tab in the electronic medical record (EMR), indicated R6 was readmitted to the facility on [DATE], with diagnoses that included diabetes mellitus and multiple sclerosis.Review of R6's Nursing Notes, dated [DATE] at 7:12 AM and located under the Progress Note tab in the EMR, revealed, . Resident found to be deceased . No HR [heart rate], No respirations [sic]. Hospice updated .Review of R6's Resident Fund Statement Quarterly Statement for the Period of [DATE] thru [sic] [DATE], provided by the facility, indicated R6's balance was $0.40.Review of R6's Resident Fund Management Service indicated R6's Account Status was open and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-08-19 · tag F0604 — failed to not use physical restraints improperly — isolated
    Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility failed to assess the need for a Wander Guard alarm, failed to assess if the Wander Guard alarm was a restraint, and failed to obtain a physician's order and written consent prior to the use of a Wander Guard alarm for one of one sampled resident (Resident (R) 4) reviewed for restraints out of a total sample of 10. These failures placed R4 at risk of having a physical restraint without indication for use Findings include:Review of the facility's policy titled, Elopement/Unsafe Wandering, revised 07/2025, indicated, . Alarms are not a replacement for necessary supervision, Staff are to be vigilant in responding to alarms in a timely manner . Monitoring and Managing Residents at Risk for Elopement or unsafe Wandering a. Residents will be assessed for risk of elopement and unsafe wandering upon admission, quarterly, and with a significant change in condition. b. If a resident is deemed at risk for elopement, complete the Elopement Risk Identification…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-08-19 · tag F0657 — failed to keep the care plan current — isolated
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, record review, and facility policy review, the facility failed to review and revise the comprehensive person-centered care plan to include refusal of pressure ulcer treatments and management for one of three residents (Resident (R) 1) reviewed for pressure ulcers out of a total sample of 10. This failure had the potential for R1 to experience adverse effects from refusing care.Findings include:Review of the facility's policy Care Plans, Comprehensive Person-Centered dated March 2022 indicated, . The comprehensive person-centered care plan . describes the services that are to be furnished to attain or maintain the resident's highest practicable physical, mental, and psychosocial well-being, including: (1) services that would otherwise be provided for the above, but are not provided due to the resident exercising his or her rights, including the right to refuse treatment . Assessments of residents are ongoing and care plans are revised as information about the residents and the residents'…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-08-19 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, interviews, and document review, the facility failed to administer pain medications per physician orders for one of three residents (Resident (R)1) reviewed for pain medications out of a total sample of 10 residents. This failure had the potential for R1 to have negative outcomes from receiving too much or too little pain medication. Findings include:Review of the facility's policy titled, Administering Medications, dated April 2019, indicated, . The individual administering the medication checks the label THREE (3) [sic] times to verify the right person, right medication, right dosage, right time, and the right method (route) of administration before giving the medication .Review of the National Library of Medicine's website, located at https://www.ncbi.nlm.nih.gov/books/NBK593215/, indicated, . The six rights of medication must be verified by the nurse at least three times before administering a medication to a patient. These six rights include the following: 1. Right Patient 2. Right…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-08-19 · tag F0755 — failed to provide safe pharmacy services — isolated
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, interview, and facility policy review, the facility failed to have physician ordered medication available to be administered to two of three (Resident (R)1 and R2) residents reviewed for medication administration out of a total sample of 10 residents. This failure had the potential for R1 and R2 to experience unmet care needs.Findings include:Review of the undated facility policy Medication Orders and Receipt Record indicated, .Medications should be ordered in advance, when indicated, based on the dispensing pharmacy's required lead time.1.Review of R1's undated Face Sheet indicated R1 was readmitted to the facility on [DATE], with the diagnosis of an unstageable pressure ulcer to the sacral region.Review of R1's Care Plan located under the Care Plan tab in the EMR dated 03/05/25 indicated a Focus of The resident has actual impairment to skin integrity. Interventions were .Encourage good nutrition and hydration in order to promote healthier skin. Supplements as ordered.Review of R1's…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-08-19 · tag F0880 — failed to prevent and control infections — isolated
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, observation, record review, and facility policy review, the facility failed to follow infection control practices during a dressing change for one of one resident (Resident (R)2) observed for a dressing change, and failed to follow infection control practices when a suprapubic catheter drainage bag was laying on the floor for one of two residents (Resident (R)3) reviewed for catheters out of a total sample of 10 residents. This failure had the potential for R2 and R3 to be exposed to infections.Findings include:1.Review of R2's undated Face Sheet located under the Profile tab in the electronic medical record (EMR) indicated R2 was admitted to the facility on [DATE] with a diagnosis of gangrene not elsewhere classified. Review of R2's Physician's Orders located under the Orders tab in the EMR indicated an order dated 08/18/25 for wound care to the resident's right heel and left heel. During an interview on 08/19/25 at 9:30 AM, Licensed Practical Nurse (LPN)1 revealed R2 was admitted with stage…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-04-15 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolated
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility did not ensure necessary care and services were provided to promote healing and/or prevent pressure injuries (PI) from worsening/developing for 1 of 3 residents (R1) reviewed for pressure injuries. The facility did not complete an admission skin assessment of R1's sacral wound. Findings include: R1 was an [AGE] year-old-female admitted to the facility on [DATE], with diagnoses including diabetes mellitus type 2, severe obesity, anxiety, pressure ulcer of sacral region stage 2, urinary tract infection (UTI), stroke on 11/01/24. R1's Minimum Data Set (MDS) assessment, completed on 11/20/24, confirmed a score of 99/15, indicating R1 was not able to complete the assessment. Staff assessment of R1's mental status indicated severe impairment. R1's entry MDS assessment confirmed R1 was at risk for developing pressure injuries and a stage 2 pressure ulcer was present. R1's care plan included the following: -R1 has limited physical mobility and is non-weight…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-08-01 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review, the facility did not provide the needed supervision to prevent accidents for 1 of 3 residents (R) R5, reviewed for accidents. Facility staff did not provide supervision while R5 was eating breakfast. Speech Therapy instructions and care plan indicated R5 required supervision to eat. This is evidenced by: Example 1 R5's progress notes indicated he had a coughing/choking episode while eating in his room, on 07/03/24. R5's care plan was updated on 07/03/24, to include: Aspiration Precautions: Alternate liquid and solid swallows. Sit upright (90 degrees) when eating and drinking either in bed or wheelchair. Diet: regular, regular consistency with thin liquids, finger foods as able. Adaptive equipment: inner lipped 3 compartment plate, Kennedy cup with lid, standard spoon with foam handle. Eating: Close supervision and assist with food. Do not leave alone with food in front of him. Speech therapy evaluated R5 on 07/11/24 and recommended close supervision while eating. On 07/31/24 at 8:30 AM, Surveyor observed Licensed Practical Nurse…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-08-01 · tag F0697 — failed to manage pain — isolated
    Provide safe, appropriate pain management for a resident who requires such services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review, the facility did not accurately assess pain to ensure pain management for 1 of 1 resident reviewed for pain (R22). R22's pain assessments were not accurate and R22's care plan was not individualized. This is evidenced by: The facility's policy titled, Pain- Clinical Protocol (March 2018) reads in part, The nursing staff will assess each individual for pain upon admission to the facility, at quarterly review, whenever there is a significant change in condition, and when there is onset of new pain or worsening of existing pain. The staff and physician will evaluate how pain is affecting mood, activities of daily living, and the resident's quality of life, as well as how the pain may be contributing to complications such as gait disturbances, social isolation, and falls. The physician will order appropriate non-pharmacologic and medication interventions to address the individual's pain. On 02/21/24, R22's pain assessment indicated R22 experienced a sharp, stabbing pain to groin prior to recent hospitalization. On 02/26/24, R22's…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-08-01 · tag F0880 — failed to prevent and control infections — isolated
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, record review and interview, the facility did not implement enhanced barrier precautions consistent with current infection control standards of practice for 1 resident (R) reviewed on enhanced barrier precautions (R7). This is evidenced by: Surveyor reviewed the facility policy title, Enhanced Barrier Precautions, dated 03/25/24. The policy in part states: Enhanced Barrier Precautions (EBP) refer to an infection control intervention designed to reduce transmission of Multidrug-resistant Organisms (MDROs) that employs targeted gown and gloves use during high-contact resident care activities that include: -Providing hygiene care -Changing briefs or assisting with toileting EBP should be used for the duration of the affected resident's stay in the facility or until resolution of the wound or discontinuation of the indwelling medical device that placed them at higher risk. Surveyor reviewed R7's record and noted: 07/02/24 - Kennedy terminal ulcer, stage 2, sacrum, in-house acquired, new (7/1/24), staged by hospice. On 07/30/24 at 10:21 AM, Surveyor observed a…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2024-05-30 · tag F0837 — widespread
    Establish a governing body that is legally responsible for establishing and implementing policies for managing and operating the facility and appoints a properly licensed administrator responsible for managing the facility.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, and invoice review, the facility failed to have a governing body, or a designated person function as a governing body to legally establish and implement policies regarding management and operation of the facility; the facility is in financial arrears for services that can directly affect resident care such as pharmaceutical services and the electronic healthcare software. This has the potential to affect all 25 residents residing in the facility. This is evidenced by: Policy Number: CP 1.1.0 A, in part: Governing Body Duties and Responsibilities: A. Policies and Procedures: The Governing Body is legally responsible for establishing and implementing policies regarding the management and operation of the facility. The Governing Body, in conjunction with regular reporting by the Administrator, should assess on a regular basis that services are being provided .and that there is efficient use of resources. Appointment of Administrator: The Governing Body is responsible for appointing an…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-09-12 · tag F0657 — failed to keep the care plan current — isolated
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility did not ensure 1 resident (R) of 3 sampled residents' (R1) comprehensive care plans were reviewed and revised in accordance with the resident's current status. R1's care plan was not updated with current discharge information to return to community, not updated with goals, and not updated regarding intervention for evaluation of resident's motivation and ability to safely return to the community. Findings include: On 09/11/23, Surveyor reviewed R1's medical record. R1 was admitted to the facility on [DATE], original admission [DATE], with diagnoses including but not limited to ankylosing spondylitis of thoracolumbar region, unspecified fracture of T7-T8 vertebra, acute respiratory failure with hypoxia, type 2 diabetes mellitus with hyperglycemia, morbid (severe) obesity due to excess calories, body mass index 50.0-59.9, other reduced mobility, chronic diastolic (congestive) heart failure, obstructive sleep apnea, unspecified atrial fibrillation, nutritional…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-09-12 · tag F0842 — failed to keep accurate, complete medical records — isolated
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility did not maintain medical records on each resident that are complete, accurately documented, readily accessible, and systematically organized in accordance with accepted professional standards and practices in 2 of 3 total residents (R) reviewed (R1, R2). R1's and R2's medical record contained no documentation related to discharge planning to an assisted living facility. Example 1 On 09/11/23, Surveyor reviewed R1's medical record. R1 was admitted to the facility on [DATE], original admission [DATE], with diagnoses including but not limited to ankylosing spondylitis of thoracolumbar region, unspecified fracture of T7-T8 vertebra, acute respiratory failure with hypoxia, type 2 diabetes mellitus with hyperglycemia, morbid (severe) obesity due to excess calories, body mass index 50.0-59.9, other reduced mobility, chronic diastolic (congestive) heart failure, obstructive sleep apnea, unspecified atrial fibrillation, nutritional anemia, thrombocytopenia, essential…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2023-08-09 · tag F0812 — failed to store, cook, and serve food safely — widespread
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, staff interview and record review, the facility did not ensure food was stored and served under sanitary conditions. This practice had the potential to affect all 31 residents (R) residing in the facility. Food items in the refrigerator were past used by date: parmesan cheese, bacon, uncovered celery, hard boiled eggs, sour cream, chocolate milk and cottage cheese. Dietary Aide (DA) T touched ready to eat foods with contaminated gloved hands. This is evidenced by: The facility uses the Food and Drug Administration (FDA) Food Code as its standard of practice. Based on the Food and Drug Administration (FDA) Food Code, the day or date marked by the food establishment may not exceed a manufacturer's use-by date if the manufacturer determined the use-by date based on food safety. Based on the FDA Food Code .If used, single-use gloves shall be used for only one task such as working with ready-to-eat food or with raw animal food, used for no other purpose, and discarded when damaged or soiled, or when interruptions occur in the operation. Expired Foods: On 08/06/23 at…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2023-08-09 · tag F0908 — failed to keep essential equipment working — widespread
    Keep all essential equipment working safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, interviews and record review, the facility did not ensure the dishwashers were maintained and in safe operating condition. This has the potential to affect all 31 residents residing in the facility. The dishwasher was not operating properly. After the dishwasher's wash cycle, the water would not properly drain causing it to overflow on the floor of the dish room. This has the potential to spread on clean dishes in the dishwashing area. Findings include: Facility policy titled Equipment Malfunctions and Repairs stated .All equipment malfunctions and repairs will be reported to the director of food and nutrition services and/or maintenance department. On 08/06/2023 at 9:06 AM during initial tour of the kitchen, Surveyor observed the dishwasher running. The dishwasher is a low temperature machine. After the dishwashers completed the wash cycle, it drained into the floor plumbing at high pressure. Due to the high pressure, the plumbing was not able to drain properly, causing the water to overflow. Surveyor observed that the right side of the dish room was covered…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Environmental Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-08-09 · tag F0550 — failed to protect resident dignity and rights — pattern
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation and interview, the facility did not ensure each resident is treated with dignity in a manner and in an environment that promotes enhancement of his or her quality of life. This occurred for 3 of 12 sampled residents (R2, R20, R28) and one supplemental resident (R7). - R2 requested staff assistance for over 40 minutes while he sat in urine-soaked pants. - R20 was assisted through the hallway to the shower with hip, thigh and buttock exposure. The indwelling Foley catheter drainage bag was placed on the side of the wheelchair arm rest and urine collecting in the bag was visible to all who looked. - R28 was noted to have the urinary catheter drainage bag with urine exposed to passersby in the hallway. - R7 had a runny nose in which staff used the clothing protector to wipe the dripping and the same clothing protector was used for meal service. This is evidenced by: Example 1 R2 was admitted to the facility on [DATE]. R2's diagnoses include Parkinson's disease, history of stroke, above the knee…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-08-09 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — pattern
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility did not ensure that 5 of 6 residents (R19, R13, R7, R20, and R10) reviewed for accidents, had adequate supervision and interventions in place to prevent accidents. - R19 was identified as a fall risk and sustained four documented falls at facility since 06/06/23. The facility did not identify a root cause for each documented fall, revise the care plan, or implement individualized resident-centered interventions to reduce risk of future falls. - R13 was identified as a fall risk and sustained 8 falls (07/01/23, 07/03/23, 07/08/23, 07/10/23, 07/20/23, 07/31/23, 08/01/23 and0 08/05/23) wherein 5 of the falls dated 07/08/23, 07/10/23, 07/20/23, 07/31/23, and 08/01/23 had no identifying causes of the falls or appropriate interventions taken to prevent another fall from occurring. R13's care plan was not followed with Dycem placed under resident while in wheelchair. R13's care plan was not updated with the new interventions after the fall on 08/05/23. - R7, R13, R20,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-08-09 · tag F0880 — failed to prevent and control infections — pattern
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation and interview, the facility did not establish and implement an ongoing infection prevention and control program to prevent and control the onset and spread of infection as evidenced by the cumulative failures of the following observations. - The facility did not ensure 11 residents (R) (R5, R7, R10, R11, R13, R15, R19, R20, R2, R3, R29) were given the opportunity to conduct hand hygiene prior to meal services; - Staff did not practice proper hand hygiene with meal service; - Staff held clean linens against their potentially contaminated uniform tops during transport; - Mechanical lifts were not disinfected after each use and prior to use for additional residents; and - Staff did not provide proper hand hygiene during resident cares. This is evidenced by: DQA (Division of Quality Assurance) memo number 11-025 outlines Resident Hand Hygiene. Included in the memo is the following: Resident handwashing is an integral component of all nurse aide training program curriculum. Nurse aides are trained to offer, encourage and/or assist residents to perform handwashing to…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-08-09 · tag F0607 — failed to have anti-abuse policies — isolated
    Develop and implement policies and procedures to prevent abuse, neglect, and theft.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and interview, the facility did not implement policy and procedures related to screening employees for a prior history of abuse, neglect, exploitation of residents, or misappropriation of resident property for 2 of 8 staff reviewed. Facility did not complete criminal background checks every four years for 2 of 8 employees reviewed. Findings include: Facility policy entitled, Abuse, Neglect, Exploitation, and Misappropriation Prevention Program, revised date 04/21, stated in part, 4. Conduct employee background checks and not knowingly employ or otherwise engage any individual who has: a. been found guilty of abuse, neglect, exploitation, misappropriation of property, or mistreatment by a court of law . According to the Wisconsin Caregiver Program Manual, dated 02/2016, .Since October 1, 1998, entities have been required to complete caregiver background checks on all new caregivers. After the initial background check at the time of employment or contracting, entities must conduct new caregiver background checks at least every four years or at any time within…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-08-09 · tag F0677 — failed to help fully-dependent residents with daily care — isolated
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility did not ensure timely assistance for 2 of 8 residents observed for Activities of Daily Living (R2 and R20) who are dependent on staff to receive these cares. - R2 went without assistance with ADLs, specifically toileting/incontinence care. R2 requested staff assistance for over 40 minutes, while he sat in urine-soaked pants. - R20 did not receive oral care. This is evidenced by: R2 was admitted to the facility on [DATE]. R2's diagnoses include Parkinson's disease, history of stroke, above the knee amputation, and seizures. R2's Minimum Data Set (MDS), dated [DATE], confirmed R2 scored 12/15 during Brief Interview for Mental Status (BIMS), indicating moderately impaired cognition. R2 understands and is understood by others, and he is able to make his needs known. R2's power of attorney (POA) is activated to assist R2 with decision making. R2 is totally dependent on staff for transfers with a mechanical lift and requires extensive staff assistance…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-08-09 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolated
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews and record reviews, the facility did not ensure 1 of 6 residents reviewed (R20) for pressure injuries (PI) received necessary treatment and services, consistent with professional standards of practice to prevent new injuries from developing. R20 has an extensive history of stage III pressure injuries on her sacrum and coccyx region with a large area of scar tissue that formed once the injury healed over and remains a very high risk of this area reopening. Two extended observations were conducted of R20 in which repositioning or offloading was not offered or attempted for an extended period of time. This is evidenced by: According to the National Pressure Injury Advisory Panel (NPIAP) 2019, page 115, . Repositioning and mobilizing individuals is an important component in the prevention of pressure injuries. The underlying cause and formation of pressure injuries is multifaceted; however, by definition, pressure injuries cannot form without loading, or pressure, on tissue.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-08-09 · tag F0688 — failed to keep residents mobile / prevent decline — isolated
    Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews and record reviews, the facility did not ensure 3 of 4 residents (R) reviewed (R20, R21 and R31) for restorative programming, received appropriate treatment and services to maintain or prevent further reduction in range of motion (ROM). R20, R21 and R31 had a therapy screen completed with recommendations for staff to follow through with restorative exercises. This is not being completed and was never implemented on the care plans for staff to follow. This is evidenced by: Example 1 R20 has medical diagnoses that include but are not limited to hemiplegia right dominant side, congestive heart failure, adult failure to thrive, obesity, muscle weakness, and right below the knee amputation. According to the most recent Minimum Data Set (MDS) assessment completed for R20, which was a quarterly assessment dated [DATE], R20 requires extensive assistance of staff to meet her most basic daily tasks of dressing, personal hygiene and toileting. R20 is dependent on staff for bathing and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-08-09 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolated
    Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews and record reviews, the facility did not ensure 2 of 4 residents reviewed with catheters (R20 and R25) received appropriate treatment and services to prevent urinary tract infections (UTIs) to the extent possible. R20 and R25 both have indwelling urinary Foley catheters of which observations were made of no catheter care and the tubing and urinary collection bags were frequently above bladder level, posing a risk for urinary backflow into the bladder and a potential UTI. This is evidenced by: According to the Centers for Disease Control and Prevention (CDC), to prevent Catheter Associated Urinary Tract Infections (CAUTI) it is strongly recommended to . 1. maintain unobstructed urine flow; 2. Keep the catheter and collecting tube free from kinking; and 3. Keep the collecting bag below the level of the bladder at all times. Do not rest the bag on the floor . Agency for Healthcare and Research Quality (AHRQ) states, under Maintenance of Urinary Catheters, . 3.1 Standard…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-08-09 · tag F0755 — failed to provide safe pharmacy services — isolated
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview the facility did not assure the accurate administrating of all drugs to meet the needs of each resident, resulting in 1 of 1 resident (R12) reviewed did not have insulin held per physician orders. The facility staff did not hold administering insulin to R12 as precsribed by the physician. This is evidenced by: The facility policy entitled Medication Holds revised April 2007, states .the nursing staff must document in the resident's medication administration record (MAR) that such medication(s) is being held. R12 was admitted on [DATE] and has an order for insulin Lantus 16 units one time a day for diabetes mellitus and to hold if accucheck is less than 120 or refuses meals. R12's care plan states the resident will have no complications related to diabetes through the review date with intervention of diabetes medication as ordered by doctor and to monitor/document for side effects and effectiveness. On 08/07/23 at 11:12 AM, Surveyor reviewed medication administration record…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-08-09 · tag F0825 — isolated
    Provide or get specialized rehabilitative services as required for a resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to provide occupational therapy services to assess and direct the implementation and use of adaptive equipment at mealtime for 1 of 1 resident (R7), a supplemental sample, reviewed for use of adaptive equipment. R7 was not provided with specialized occupational therapy services to determine the need for and use of adaptive equipment with mealtime. R7 did not receive his adaptive cup for two of three meals observed. R7 received and used adaptive silverware that was not assessed, care planned for or documented within the medical record. This is evidenced by: R7 was admitted to the facility on [DATE], and has diagnoses that include cerebral infarction, dysphasia, aphasia, autistic disorder, and a history of aspiration pneumonia. R7's quarterly Minimum Data Assessment (MDS) dated [DATE] showed that R7 has severely impaired cognition and is rarely understood by others. R7's current physician's orders state: regular diet, regular pureed meat…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • No harm found · C2023-08-09 · tag F0625 — widespread
    Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility does not provide a bed hold notice upon transfer to the hospital. This occurred for 2 of 2 sampled residents (R) (R25, R31) who transferred to the hospital. The facility has no system in place to notify residents when a transfer occurs. This has the potential to affect all 31 residents that reside in the facility. R25 transferred to the hospital, and neither R25 nor his decision maker were notified about the facility's bed-hold policy. R31 transferred to the hospital and was not notified about the facility's bed-hold policy. This is evidenced by: 1.) R25 was admitted to the facility on [DATE], and has diagnoses that include metabolic encephalopathy, communication deficit, dementia. R25 has an activated power of attorney (POA) for healthcare, to assist with decision making. R25's quarterly minimum data set (MDS) assessment, dated 07/18/23, indicated that R25's brief interview for mental status (BIMS)= 10 moderate cognitive impairment. R25's medical record…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

$35,173 in federal fines across 4 penalties. 1 Medicare payment denial on record.

  • $21,496 — penalty dated 2025-05-23
  • $4,545 — penalty dated 2023-09-11
  • $4,587 — penalty dated 2023-09-05
  • $4,545 — penalty dated 2023-08-28
  • Medicare payment denial — starting 2025-12-05 for 58 days

Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.

Who owns this facility

Owner / managerTypeRoleShareSince
WATERFALL HEALTH OF WAUSAU LLCOrganization5% OR GREATER DIRECT OWNERSHIP INTEREST100%since 11/01/2022
FOLLMAN, SHMUELIndividual5% OR GREATER INDIRECT OWNERSHIP INTEREST; CORPORATE OFFICER100%since 11/01/2022
SELGREN, KONNIEIndividualW-2 MANAGING EMPLOYEEsince 11/01/2022

CMS files one row per role, so the 4 rows in the source record cover these 3 parties — each is shown once here with every role it holds. Nothing is omitted.

1 organizational owner listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.

Follow the money — this home’s finances

Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.

$4.5M
Net patient revenuemost recent cost report
-33.2%
Operating marginrevenue minus expenses
Who pays — share of resident-days
Medicaid 34%Medicare 14%Other / private 52%

A reported operating loss is common in this industry and is not by itself a sign of trouble — but paired with large related-party payments it can mean profit is being taken elsewhere in the ownership structure.

Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.

Cost & finances

$517per resident / day
operating cost
$15,729per month
≈ monthly operating cost
$388per day
avg. revenue, all payers

Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.

What families pay in WI

Paying with Medicaid

This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Wisconsin Medicaid page.

Typical monthly cost in Wisconsin
$10,646/mo
Nursing home (semi-private)
$12,319/mo
Nursing home (private)
$6,540/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 525405. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-09-04, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

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