No sales calls · nothing personal collected unless you ask us to · no facility pays to be here
Text size
Contrast

North Central Health Care

2400 Marshall Street, Ste A, Wausau, WI 54403 · Government - County · 159 certified beds · (715) 841-5178 Medicare & Medicaid certified

Call the home — (715) 841-5178 Need help choosing, fast? Free, unbiased: Eldercare Locator 1-800-677-1116
Abuse-prevention, restraint, or reporting citation — no harm found (F0610) — cited Mar 20261 actual-harm citation1 immediate-jeopardy citation CMS recorded as corrected before the inspection ended (past non-compliance)$56,244 in federal fines
Insights

The public record raises real questions here. Weigh the concerns below carefully.

Worth asking about
  • it has a citation for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0610) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
  • it has 1 actual-harm citation
  • inspectors recorded 1 serious finding as past non-compliance — the problem was found, fixed, and verified before the survey closed, so it is history rather than a current condition, but it is still worth asking what changed
  • a high number of inspection citations overall (20) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
  • the CMS record shows $56,244 in federal fines (most recent 2025-08-21)
  • its facility-reported quality-measure score sits well above its independent inspection score
  • its independent health-inspection rating is low (2/5)

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

2/5
CMS overall
2 of 5
Health inspectionSurveyor-assigned, ranked within your stateInspector-verified 2 of 5
StaffingFrom payroll records (PBJ) 3 of 5
Quality measuresSelf-reported by the facility 4 of 5

Worth a closer look. This home's quality-measure rating runs 2 stars above its independent health-inspection score. The inspection is done by state surveyors; the quality-measure score leans on data the facility reports about itself — so a gap this large is worth reading the inspection record for.

Location & what’s nearby

Urgent care / clinic
216 S 3rd Ave · (800) 246-5743 · Call to confirm hours
Pharmacy
310 E Bridge St · (715) 845-5203 · Call to confirm hours
Grocery
514 Fulton St · (715) 842-0203 · Call to confirm hours
Park
1601 Kickbusch St · (715) 261-1550 · Typically dawn to dusk
Place of worship
2125 Franklin St · (715) 845-3199

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measures 4 of 5
Long-stay residentspeople who live here 5 of 5
Short-stay residentsrehab / post-hospital 2 of 5

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Trend — is this home getting better or worse?

Over 2025-02 to 2026-06, this home’s CMS overall rating fell from 4 to 2 stars. From monthly CMS archive snapshots.

Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.

Overall rating2★
Inspection scorelower = better
See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents whose need for help with daily activities increased8.6%16.1%15.4%better
Long-stay residents who lose too much weight3.4%5.1%5.4%better
Long-stay residents with a catheter left in their bladder0.0%2.1%0.9%better than state — see note marked double-dagger below the table
Long-stay residents with a urinary tract infection1.3%2.7%2.0%better
Long-stay residents with depressive symptoms0.8%5.7%6.5%better
Long-stay residents who were physically restrained0.0%0.1%0.1%better
Long-stay residents with falls causing major injury2.0%3.3%3.3%better
Long-stay residents whose ability to walk worsened10.0%18.4%16.1%better
Long-stay residents on antianxiety or hypnotic medication18.3%16.9%18.9%typical
Long-stay residents given the seasonal flu vaccine99.2%95.0%95.3%typical
Long-stay residents with pressure ulcers2.2%5.0%4.7%better
Long-stay residents with worsening bladder/bowel control21.6%24.6%21.2%typical
Long-stay residents who got an antipsychotic medication — see the note below the table16.4%15.8%17.1%typical
Short-stay residents who newly got an antipsychotic medication2.7%1.2%1.4%worse
Short-stay residents given the seasonal flu vaccine97.0%82.2%79.4%better
Short-stay residents rehospitalized after admission25.2%23.1%22.6%worse
Short-stay residents with an outpatient ER visit9.5%15.5%12.0%better
Long-stay hospitalizations per 1,000 resident days1.321.661.67better
Long-stay outpatient ER visits per 1,000 resident days0.672.291.80better

On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.

§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

49.4% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — which CMS reads as no different from the national rate. This is CMS’s risk-adjusted rate over 111 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.

49.4%U.S. median 51.5%
Got home and stayed home
8.9%U.S. median 10.7%
Went back to hospital
47.7%U.S. median 56.6%
Met the expected recovery
0.15U.S. median 0.31
Therapy hours / resident / day
0.07hours / resident / day
Physical therapy
0.05hours / resident / day
Occupational therapy
0.03hours / resident / day
Speech therapy

Met the expected recovery: 47.7% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 44 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.

Therapy staffing: this home’s payroll records show 0.15 therapist hours per resident per day in 2026Q1 — more than 12% of the 13,892 homes that report any therapy hours at all.

Weekend therapy: weekend therapy hours are 4% of this home’s weekday level — it runs therapy on weekdays, with essentially none at the weekend. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

See every short-stay measure CMS publishes for this home
MeasureThis homeU.S. medianPeriod coveredCMS’s call
Got home and stayed homeRate of successful return to home or community from a SNF49.4%CMS range 40.0–58.851.5%Oct 2022–Sep 2024no different from U.S.
Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF8.9%CMS range 6.1–13.310.7%Oct 2022–Sep 2024no different from U.S.
Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge47.7%56.6%Oct 2024–Sep 2025CMS makes no comparison for this measure
Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge59.1%52.8%Oct 2024–Sep 2025CMS makes no comparison for this measure
Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge38.6%50.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified100.0%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting96.2%100.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final dischargenot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay1.7%0.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened1.7%1.9%Oct 2024–Sep 2025CMS makes no comparison for this measure
Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization5.8%CMS range 3.2–11.37.1%Oct 2023–Sep 2024no different from U.S.
Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs0.821.02Oct 2022–Sep 2024CMS makes no comparison for this measure

From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.

Staffing

1.41
RN hours/ resident / day
0.25
LPN hours/ resident / day
2.63
Aide hours/ resident / day
4.29
Total nurse hours/ resident / day
1.10
RN hoursweekends
36.5%
Total nursing turnover
30.2%
RN turnover

How full it usually is: this home is certified for 159 beds and averages 128.3 residents a day — about 81% occupied, or roughly 31 beds typically open. It usually has some room. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 4.29 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 1.41 is at or above the 0.55-hour RN benchmark and nurse-aide staffing of 2.63 is at or above the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 3.83 hrs/resident/day on weekends vs 4.48 on weekdays — 14% thinner on weekends. RN hours go from 1.53 to 1.10 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

This home’s total nursing-staff turnover of 36% is about the same as the national median of 45%. 1 administrator has left in the past year.

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

13
deficiencies at the latest standard inspection (2025-08-21)
3
at the previous standard inspection (2024-06-06)

Deficiencies are more than at the previous inspection — worsening. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

20 citations, most serious first. The 12 most serious are shown; the remaining 8 are one tap away and print in full.

  • Immediate jeopardy · Jcited before2024-09-10 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure a resident utilizing a Hoyer lift for transfers received adequate supervision and assistance devices to prevent accidents for 1 of 3 residents (R) (R1.) On [DATE], staff transferred R1 utilizing the incorrect sling type during a Hoyer lift transfer from chair to bed. As a result, R1 fell out of the incorrect Hoyer sling, hitting the right side of her face on the leg of the Hoyer lift. R1 had injuries of a nosebleed, and bruising to both eyes, forehead, and cheekbone. R1 expired on [DATE]. The medical examiner documented the cause of death as consequence of witnessed fall and complications of closed head injury. The facility's failure to ensure R1 had the correct type of sling for a safe Hoyer transfer created a finding of immediate jeopardy that began on [DATE]. Surveyor notified Nursing Home Administrator (NHA) A and Director of Nursing (DON) B of the immediate jeopardy on [DATE] at 4:15 PM. The facility took steps on [DATE], immediately after…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Past Non-Compliance
  • Actual harm · Gcited before2025-08-21 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY The facility did not provide adequate supervision to prevent accidents for 2 of 4 sampled residents (R51 and R3).R51 sustained four falls without adequate supervision or a root cause being determined, the last fall resulted in R51 suffering major injury, causing R51's overall decline and admission to hospice services. This is being cited at actual harm. R3 had multiple falls, the care plan was not updated with the interventions to prevent falls. Findings include: The facility's policy, titled Nursing Home Falls Prevention and Management, revision dates 09/21/23 and 07/31/25, read in part, Fall Huddle is a brief meeting immediately after the fall that includes staff caring for the individual who fell and their family, if able to participate. Implementing interventions, this process includes communicating the interventions to relevant staff, documenting interventions, and ensuring interventions are put into action. Care plan interventions will be monitored for effectiveness and modified as needed. Interventions…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-03-17 · tag F0610 — failed to investigate and act on abuse reports — isolated
    Respond appropriately to all alleged violations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility did not conduct a thorough investigation of resident (R) R1's missing money of $115.00 as reported by R1 on 02/13/26. The facility did not interview other residents on unit to ensure no other concerns, risks or trends were identified. The facility policy titled: Nursing Home Abuse, Neglect, Misappropriation, Exploitation, Resident to Resident Altercations, Injury of Uknown Origin, and Caregiver Misconduct, last reviewed on 08/07/25, states in part: 4.3. Prevention and Monitoring: Monitoring will include the identification of any department, caregiver, and/or resident trends. On 01/07/2026, R1 was admitted to facility for orthopedic aftercare. R1's admission Minimum Data Set (MDS) indicated R1 had a Brief Interview for Mental Status (BIMS) score of 14/15 (cognitively intact). On 02/13/26 at approximately 5:30 PM, R1 reported $115.00 was missing from wallet to facility licensed nurse. R1 indicated last time saw the $115.00 was a week prior. The facility immediately reported and initiated an investigation and reported to police…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2025-08-21 · tag F0657 — failed to keep the care plan current — widespread
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility did not ensure each resident (R), or their representative had the right to participate in the care planning process after each Minimum Data Set (MDS) assessment for 4 of 4 residents (R6, R2, R3, and R48) reviewed for care conferences.This is evidenced by:The facility's policy titled Person centered Service Policy dated 04/01/24, read in part. 2. Definitions, Care Plan: An individual plan for each resident describing goals, interventions, approaches built by the Interdisciplinary team (IDT) with input from the resident or resident representative.Resident's Goal: The resident's desired outcomes and preferences for admission, which guide decision making during care planning. Resident's goals may change throughout their nursing home stay and are reviewed quarterly at care conferences.Care conferences for each resident are held annually, change of condition, or other times specified by the IDT or family/resident.Example 1R6 was admitted to the facility on [DATE].…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2025-08-21 · tag F0880 — failed to prevent and control infections — widespread
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review, the facility did not establish and maintain an infection prevention and control program designed to provide a safe, sanitary, and comfortable environment to help prevent the development and transmission of communicable disease and infections. This had the potential to affect all 119 residents in the facility.-Clean linens were not covered in the facility's laundry room where dirty fans were blowing on the linens. Findings:The facility's policy titled Processing of Laundry and Linens, reads in part, . Linens stored in the laundry will be on covered carts. Clean linens will not be stored in areas that contain environmental contamination (air conditioners, chairs, etc.) . On 08/21/25 at 9:16 AM, Surveyor observed an uncovered cart containing clean laundry in clean laundry area. This area had large fans with fuzzy, dirty debris blowing directly down onto the clean, uncovered laundry in a cart. On 08/21/25 at 9:19 AM, Surveyor interviewed Laundry Team Coordinator CC, who stated the clean laundry should have been covered, the fans are…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2025-08-21 · tag F0628 — pattern
    Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility did not complete the proper discharge process for 5 of 5 residents (R) reviewed for discharge. (R124, R6, R2, R43, R126) R124 transferred out of the facility and did not receive written discharge documentation.R6 was transferred to the hospital on [DATE] and 01/17/25 did not receive written notice of transfer or bed hold reserve payment notice.R2 was transferred to the hospital on [DATE] and did not receive written notice of transfer or bed hold reserve payment notice.R43 was not given a notice of transfer when sent to the hospital on 6/22/25.The ombudsman was not notified of R126's discharge. According to federal regulation 483.15(c)(3), resident/representative needs to be provided with a written Notice of Transfer (and/or discharge as appropriate) in a manner they could understand, and which meets all the notice requirements. Example 1 R124 was admitted to the facility on [DATE] with diagnoses including stroke, diabetes, and heart failure. R124 was discharged…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-08-21 · tag F0812 — failed to store, cook, and serve food safely — pattern
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review, the facility did not maintain a safe and sanitary environment in which food is prepared and distributed. This had the potential to affect 45 residents who eat on the second floor of the north wing out of 119 residents that reside in the facility.Facility staff did not conduct appropriate hand hygiene and were observed touching foods with contaminated gloved hands. Findings include:Facility's policy titled, Safe Food Handling and Sanitation Policy revised 5/31/2023, states in part, 4. General Procedure.Hands will be washed with warm water, per WI food code . Examples of when hands must be washed: .Any change in task from dirty to clean . touching face or hair.Facility's policy titled, Hand Hygiene revised 8/8/2024, reads in part, 4.1.1 Staff must perform hand hygiene (even if gloves are used): .4.1.1.4 After removing personal protective equipment (e.g., gloves.) 4.2. All staff shall use the hand-hygiene techniques, as set forth in the following procedure: . 4.2.4 Before applying gloves.On 08/19/2025 at 12:04 PM, Surveyor observed…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-08-21 · tag F0580 — failed to tell family and doctor about changes — isolated
    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility did not immediately report to the physician on call for a change in respiratory patterns and gastrointestinal (GI) issues for 1 out of 12 residents (R) (R105) reviewed for change in condition. -Facility did not notify physician on call for the numerous events of Respiratory Therapist (RT) F manually bagging R105 during respiratory distress for long periods of time. -Facility did not notify physician on call for the numerous times R105 had no Bowel Movement (BM) and signs of abdomen distention. Findings include:Surveyor reviewed the facility protocol titled Notification of Change, last reviewed on 07/23/25, which states in part, The nurse will immediately notify the residents physician for the following:-A significant change in residents physical, mental, or psychosocial status (that is deterioration in the health, mental, or psychosocial status in either life threatening conditions or clinical complication).-A need to alter treatment significantly (that is a…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-08-21 · tag F0645 — isolated
    PASARR screening for Mental disorders or Intellectual Disabilities
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility did not ensure that the PASRR (Pre-admission Screen and Resident Review) Level I screen for 1 of 1 resident (R82) reviewed was conducted accurately for having mental illness or developmental disability.R82's PASRR Level I screen was not completed accurately, resulting in the screen not being submitted to the appropriate agency for further review. Findings Include:The Pre-admission Screen and Resident Review (PASRR) Level 1, revised in 7/2017, states the following: Federal law requires that all persons requesting admission to a nursing facility must be screened to determine the presence of a major mental illness and/or developmental disability. If on the Level 1 a resident is marked for Yes in section A, under Current Diagnosis, then the Level I must be referred to PASRR Contractor for a Level II Screen.R82 was admitted to the facility on [DATE] and has diagnosis of Post Traumatic Stress Disorder (PTSD), depression, alcohol abuse, seizures. R82 has a BIMS of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-08-21 · tag F0677 — failed to help fully-dependent residents with daily care — isolated
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility did not ensure 2 of 24 residents (R) reviewed (R18, R19) were provided the necessary services to maintain personal hygiene.-The facility did not develop and implement interventions in accordance with R18's needs related to toileting and repositioning.-The facility did not implement interventions in accordance with R19's assessed needs related to toileting and repositioning.Findings include:R18 was admitted to the facility on [DATE].The Minimum Data Set (MDS) shows a Brief Interview for Mental Status (BIMS) score of 3/15 which indicates R18 is severely cognitively impaired.Facility document titled, Bowel and Bladder Standards of Practice, created on 12/13/24, reads in part: Prompt, offer or assist with toileting with rounding.Facility document titled, Skin Care Standards of Practice, created on 12/13/24, reads in part: Know if your resident has or is at risk of a pressure injury.Keep skin and linens clean, dry, free of wastes, moisture, and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-08-21 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews and record reviews, the facility did not provide care and treatment by professional standards of practice to maintain a resident's highest practicable level of physical well-being. The facility did not ensure a resident received gastrointestinal (GI) assessments and treatment promptly for bowel issues for 1 of 24 residents (R) reviewed. (R105)Surveyor reviewed the facility protocol titled Bladder and Bowel Management, last reviewed on 08/06/25, which states in part, .Bowel Management-Each shift to review EMR documentation an devaluate need for interventions. If no BM by AM Day 2: Offer/encourage prune juice and increase fluid intake. If not effective by PM Day 2: Offer oral laxative per MD order. If not effective by AM Day 3: Check for stool in rectum, give suppository or enema per MD order. If constipation persists: Evaluate possible contributing factors and initiate interventions. And consult with MD for possible stool softener, etc.R105 was admitted to the facility on [DATE]…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-08-21 · tag F0688 — failed to keep residents mobile / prevent decline — isolated
    Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews and record reviews, the facility did not ensure a resident with limited range of motion (ROM) received the appropriate treatment and services to maintain or prevent further reduction in ROM for 1 of 3 residents (R). (R13)-R13's restorative plan was not implemented. R13 did not receive right hand splint for 10 of the last 19 days. The facility policy, titled Restorative Nursing, dated 01/11/23, states: . Programs are to be planned, scheduled, and documented in the medical record.Team member will complete the Restorative Program as indicated in the Comprehensive Care Plan. Documentation will be completed in Matrix. R13 was admitted to the facility on [DATE], with diagnoses that include stroke with one sided paralysis, Parkinson's disease, encephalopathy, epilepsy, and COPD. R13 had a Brief Interview for Mental Status (BIMS) on 07/15/25 indicating severe cognitive impairment. Minimum Data Set (MDS) assessment, dated 07/21/25, indicates R13 has impaired range of motion (ROM) to all…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
Show the remaining 8 citations
  • Potential for harm · D2025-08-21 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolated
    Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility did not ensure residents (R) with indwelling Foley catheters received care and treatment consistent with professional standards of practice to prevent complications or urinary tract infections from the catheter, for 1 of 3 residents (R), (R2) reviewed with a Foley catheter.This is evidenced by:Facility policy titled Urinary Catheters revised date 08/06/25, read in part.General Care. Follow enhanced barrier precautions, perform handy hygiene before and after.Emptying of Bag.Disinfect the drainage port with an alcohol-based wipe after each use.R2 was admitted to the facility on [DATE]. R2's current diagnoses include cystitis, bladder-neck obstruction, disease of intestine, and reduced mobility. Minimum Data Set (MDS) dated [DATE] a significant change assessment documented R2's Brief Interview of Mental Status (BIMS) score of 6/15 meaning severe cognitive impairment. R2 is dependent on staff for toilet hygiene and has a urinary catheter.R2 had a…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-08-21 · tag F0693 — failed to provide proper feeding-tube care — isolated
    Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to ensure standards of practice were followed for verification of gastrostomy placement before medication administration for 1 of 3 residents (R) reviewed for tube feeding. (R105) Registered Nurse (RN) E did not check placement of the G-tube (A G-tube is a tube that is placed directly into the stomach through an abdominal wall incision for administration of food, fluids, and medications) according to professional standards of practice prior to administering medications. Findings include:Surveyor reviewed the facility protocol titled Enteral Feeding, last reviewed on 10/15/21, which states in part, .2.2. Assessment- Checking Feeding Tube Placement: Feeding tubes require initial and ongoing verification to minimize complications. -The position of a gastric feeding tube must be checked:-Prior to each feed.-Before each medication administration.-Before putting anything doe the tube. Gastrostomy Tube (GT)- Correct placement of the feeding tube…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-08-21 · tag F0726 — failed to have competent, trained nursing staff — isolated
    Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews and record reviews, the facility did not provide sufficient nursing staff with the appropriate competencies and skills sets to provide nursing and related services to ensure resident safety and attain or maintain the highest practicable physical, mental, and psychosocial well-being for 1 of 24 residents (R1) reviewed. The facility did not ensure Registered Nurse (RN) E completed training before working on the ventilator unit where R1 resides.R1 was admitted on [DATE] and then readmitted on [DATE], with diagnoses in part: acute and chronic respiratory failure with hypoxia, chronic respiratory failure with hypercapnia, pneumonia, cerebral vascular accident with advance brain injury, Alzheimer's disease unspecified, chronic obstructive pulmonary disorder, hypertensive heart disease with heart failure, chronic diastolic (congestive) heart failure, and persistent vegetative state. R1's respiratory care plan, dated 06/24/25, states,- Maintain patent airway, and adequate ventilation.-…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2024-06-06 · tag F0812 — failed to store, cook, and serve food safely — widespread
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review, the facility did not store, prepare and distribute foods in a sanitary manner. The facility's practices have the potential to affect 111 residents who eat orally. Cook F's facial hair/mustache was observed uncovered in the facility's kitchen where foods are prepared and stored. Equipment in the kitchen was observed uncovered while not in use in areas where food is prepared which has the potential for contamination of the equipment. Findings include: Example 1 The facility's policy titled Safe Food Handling and Sanitation dated 5/31/23 in part read: General Procedure: Personal Appearance and Hygiene: Food service employees or any employees serving food to clients/residents .Hairnets shall cover 100% of the hairline, beard nets worn if not shaved. On 6/04/24 at 8:54 AM, Surveyor conducted an initial tour of the kitchen with [NAME] F. Surveyor and [NAME] F toured all food preparation and storage areas in the facility kitchen. [NAME] F was observed wearing a beard net that was worn below a full mustache that was not covered by the net.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-06-06 · tag F0880 — failed to prevent and control infections — pattern
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to properly prevent the spread of infections as evidenced by failure to sanitize mechanical lifts between 4 residents (R16, R62, R85, R71), did not provide hand hygiene for 6 of 111 residents (R109, R67, R22, R111, R112, R80) before eating, and did not perform proper hand hygiene between glove changes during cares for 1 resident (R71). Findings include: Facility policy and procedure entitled Cleaning, Disinfection, and Sterilization of Patient-Care Items, last revised 03/17/21, stated in part, Lift equipment/machines should be sanitized after each use with Purple Super Sani-Cloth wipes or 3M 40A. On 06/05/24 at 8:38 AM, Surveyor observed Certified Nursing Assistant (CNA) K bring a mechanical lift out of R16's room after using it to transfer R16 from bed to chair. Surveyor noted a sign outside R16's room identifying R16 was on Enhanced Barrier Precautions. CNA K placed the lift in hall outside R16's room and did not wipe the lift with a…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-06-06 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility did not provide adequate supervision to prevent resident to resident incidents for 1 of 9 residents reviewed for accidents (R109). This is evidenced by: Surveyor requested and reviewed the facility policy which addresses resident to resident altercations. The policy titled Nursing Home Abuse, Neglect, Misappropriation, Exploitation, Resident to Resident . Resident to Resident Altercation: Negative, aggressive and intrusive verbal, physical material and sexual interactions between residents that in a community setting would likely be unwelcomed and potentially cause physical or psychological distress or harm in the recipient. Surveyor reviewed R109's record and noted admission date of 2/01/24 with diagnosis that included alcohol induced encephalopathy, anxiety disorder, sleep disorder, degeneration of nervous system d/t (due to) alcohol, malnutrition, Wernicke's encephalopathy, non-Alzheimer's dementia. R109's power of attorney was activated. R109's admission MDS…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-03-19 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility did not implement adequate supervision to prevent avoidable accidents for 1 of 1 resident (R1) reviewed. The facility was aware of R1's wandering behavior and R1's previous sexual encounter with a resident when R1 wandered into R2's room, entered the bed with R2, and placed her hand down R2's donned brief. The facility did not implement an intervention to increase supervision of R1. Findings: The facility's abuse policy dated 12/14/23, read in part, Individual treatment plans will be adjusted when indicated to reduce the potential for conflict and/or neglect and will also identify known history of distressed behavior including physical, sexual or verbal aggression to ensure appropriate interventions. R1 was admitted to the facility on [DATE]. Diagnoses included dementia, restless leg syndrome, and depression. R1 resides on the third floor of the facility. R1 receives anti-depressant medication related to diagnosis of depression. R1's power of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2023-05-17 · tag F0812 — failed to store, cook, and serve food safely — widespread
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, record review and interview, the facility did not ensure safe and sanitary conditions for dishwashing; this has the potential to affect 103 of 113 residents in the facility. The facility did not consistently monitor daily dishwashing rinse temperatures according to standards of practice, or take action when the rinse temperature was less than 180 degrees. The Wisconsin Food Code requires the temperatures to be at least 180 degrees for the rinse cycle. Findings as follows: During survey from 5/15/23 through 5/17/23, Surveyor reviewed dish machine temperature logs for the month of May 2023 for 4 dishwashing machines in the nursing home. Each log indicates information stating: The final rinse should be 180° and not go over 200°. The dish machine will need to be run at least 2 times to get up to temperature before you can run dishes. Must be up to the above temperatures before you can wash any dishes If the temps are not at or within the range requirements, notify supervisor immediately The main kitchen dish machine temperature logs noted 1 blank entry on 5/8/23.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

$56,244 in federal fines across 2 penalties.

  • $42,617 — penalty dated 2025-08-21
  • $13,627 — penalty dated 2024-09-10

Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.

Who owns this facility

Owner / managerTypeRoleShareSince
HUMAN SERVICES BOARD SERVING NORTH CENTRAL HEALTH CARE FACILITYOrganization5% OR GREATER DIRECT OWNERSHIP INTEREST100%since 04/01/1976
HAKE, JASONIndividualW-2 MANAGING EMPLOYEE; CORPORATE DIRECTORsince 10/01/2023
OLSEN, GARYIndividualW-2 MANAGING EMPLOYEE; CORPORATE DIRECTOR; CORPORATE OFFICER; OPERATIONAL/MANAGERIAL CONTROLsince 12/29/2022

CMS files one row per role, so the 7 rows in the source record cover these 3 parties — each is shown once here with every role it holds. Nothing is omitted.

1 organizational owner listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.

What families pay in WI

Paying with Medicaid

This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Wisconsin Medicaid page.

Typical monthly cost in Wisconsin
$10,646/mo
Nursing home (semi-private)
$12,319/mo
Nursing home (private)
$6,540/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 525132. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-08-21, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

What to do next