No sales calls · nothing personal collected unless you ask us to · no facility pays to be here
Text size
Contrast

Norwalk Care Center

23 Prospect Avenue, Norwalk, CT 06850 · For profit - Limited Liability company · 150 certified beds · (203) 853-0010 Medicare & Medicaid certified

Need help choosing, fast? Free, unbiased: Eldercare Locator 1-800-677-1116
Flagged for abuse1 immediate-jeopardy citation$198,225 in federal fines1 Medicare payment denial
Insights

This home has serious findings on its record. Read them closely before you consider it.

Worth asking about
  • CMS has flagged it for abuse
  • it has abuse, neglect, or exploitation citations (F0600, F0603) — most recent Mar 2025
  • it has citations for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0609, F0610) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
  • inspectors cited 1 immediate-jeopardy problem — the most serious level
  • a high number of inspection citations overall (41) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
  • the CMS record shows $198,225 in federal fines (most recent 2024-10-09)
  • its facility-reported quality-measure score sits well above its independent inspection score
  • its independent health-inspection rating is low (1/5)
  • its payroll-based staffing rating is low (2/5)
  • about 19% of its spending goes to commonly-owned related companies

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

1/5
CMS overall
1 of 5
Health inspectionSurveyor-assigned, ranked within your stateInspector-verified 1 of 5
StaffingFrom payroll records (PBJ) 2 of 5
Quality measuresSelf-reported by the facility 4 of 5

Worth a closer look. This home's quality-measure rating runs 3 stars above its independent health-inspection score. The inspection is done by state surveyors; the quality-measure score leans on data the facility reports about itself — so a gap this large is worth reading the inspection record for.

Location & what’s nearby

Hospital
★★★ 3/5 CMS · Emergency dept. usually open 24/7 · ER 24/7
Urgent care / clinic
34 Maple St · (203) 852-2025 · Call to confirm hours
Pharmacy
34 Maple St · (203) 852-2617 · Call to confirm hours
Grocery
KeyFood0.4 mi
717 West Ave · (203) 956-0241 · Call to confirm hours
Park
6 Union Park · Typically dawn to dusk
Place of worship

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measures 4 of 5
Long-stay residentspeople who live here 4 of 5
Short-stay residentsrehab / post-hospital 4 of 5

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Trend — is this home getting better or worse?

Over 2025-02 to 2026-06, this home’s CMS overall rating held steady at 1 stars. From monthly CMS archive snapshots.

Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.

Overall rating1★
Inspection scorelower = better
See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents whose need for help with daily activities increased8.7%18.0%15.4%better
Long-stay residents who lose too much weight2.7%6.5%5.4%better
Long-stay residents with a catheter left in their bladder0.0%0.7%0.9%better
Long-stay residents with a urinary tract infection1.4%1.5%2.0%better
Long-stay residents with depressive symptoms91.3%22.3%6.5%worse than state — see note marked double-dagger below the table
Long-stay residents who were physically restrained0.0%0.0%0.1%better than state — see note marked double-dagger below the table
Long-stay residents with falls causing major injury3.1%3.5%3.3%typical
Long-stay residents whose ability to walk worsened8.2%16.4%16.1%better
Long-stay residents on antianxiety or hypnotic medication17.1%17.6%18.9%typical
Long-stay residents given the seasonal flu vaccine94.2%93.5%95.3%typical
Long-stay residents with pressure ulcers2.7%4.0%4.7%better
Long-stay residents with worsening bladder/bowel control25.5%24.7%21.2%worse
Long-stay residents who got an antipsychotic medication — see the note below the table17.8%17.8%17.1%typical
Short-stay residents who newly got an antipsychotic medication1.8%1.5%1.4%worse
Short-stay residents given the seasonal flu vaccine62.8%69.7%79.4%worse
Short-stay residents rehospitalized after admission25.5%24.3%22.6%worse
Short-stay residents with an outpatient ER visit13.2%10.7%12.0%typical
Long-stay hospitalizations per 1,000 resident days1.662.061.67typical
Long-stay outpatient ER visits per 1,000 resident days2.791.461.80worse

On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.

§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

56.5% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — which CMS reads as no different from the national rate. This is CMS’s risk-adjusted rate over 140 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.

56.5%U.S. median 51.5%
Got home and stayed home
11.3%U.S. median 10.7%
Went back to hospital
74.6%U.S. median 56.6%
Met the expected recovery
0.22U.S. median 0.31
Therapy hours / resident / day
0.09hours / resident / day
Physical therapy
0.09hours / resident / day
Occupational therapy
0.04hours / resident / day
Speech therapy

Met the expected recovery: 74.6% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 67 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.

Therapy staffing: this home’s payroll records show 0.22 therapist hours per resident per day in 2026Q1 — more than 27% of the 13,892 homes that report any therapy hours at all.

Weekend therapy: weekend therapy hours are 23% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

See every short-stay measure CMS publishes for this home
MeasureThis homeU.S. medianPeriod coveredCMS’s call
Got home and stayed homeRate of successful return to home or community from a SNF56.5%CMS range 44.5–65.051.5%Oct 2022–Sep 2024no different from U.S.
Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF11.3%CMS range 8.6–15.310.7%Oct 2022–Sep 2024no different from U.S.
Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge74.6%56.6%Oct 2024–Sep 2025CMS makes no comparison for this measure
Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge67.2%52.8%Oct 2024–Sep 2025CMS makes no comparison for this measure
Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge64.2%50.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified100.0%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting100.0%100.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final dischargenot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay0.9%0.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened0.0%1.9%Oct 2024–Sep 2025CMS makes no comparison for this measure
Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization7.7%CMS range 4.7–11.67.1%Oct 2023–Sep 2024no different from U.S.
Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs1.071.02Oct 2022–Sep 2024CMS makes no comparison for this measure

From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.

Staffing

0.57
RN hours/ resident / day
0.83
LPN hours/ resident / day
2.34
Aide hours/ resident / day
3.74
Total nurse hours/ resident / day
0.29
RN hoursweekends
42.3%
Total nursing turnover
52.0%
RN turnover

How full it usually is: this home is certified for 150 beds and averages 135.5 residents a day — about 90% occupied, or roughly 14 beds typically open. It runs fairly full. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.74 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 0.57 is at or above the 0.55-hour RN benchmark and nurse-aide staffing of 2.34 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 3.31 hrs/resident/day on weekends vs 3.91 on weekdays — 15% thinner on weekends. RN hours go from 0.69 to 0.29 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

This home’s total nursing-staff turnover of 42% is about the same as the national median of 45%. 1 administrator has left in the past year.

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

12
deficiencies at the latest standard inspection (2024-10-09)
9
at the previous standard inspection (2022-03-29)

Deficiencies are more than at the previous inspection — worsening. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

41 citations, most serious first. The 13 most serious are shown; the remaining 28 are one tap away and print in full.

  • Immediate jeopardy · Kcited before2023-10-26 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — pattern
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, clinical record reviews, facility documentation review and interviews for one (1) of five (5) residents, (Resident #2), reviewed for abuse, the facility failed to ensure adequate supervision was provided for a resident who was known to wander into other resident's rooms and who sustained significant injuries following multiple resident to resident altercations, resulting in a finding of Immediate Jeopardy, and for Resident #18, the facility failed to ensure that the resident did not leave the building unattended. The findings include: 1. Resident #1 had diagnoses that included dementia and anxiety disorder. The quarterly Minimum Data Set (MDS) assessment dated [DATE] identified Resident #1 had severe cognitive impairment, was independent with transfers and required limited assist with ambulation in h/her room with a wheelchair or walker. A Resident Care Plan dated 9/20/23 identified Resident #1 had a diagnosis of dementia, was resistive to care at times, and was at risk for falls with…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Actual harm · Gcited before2024-10-09 · tag F0600 — failed to protect residents from abuse and neglect — isolated
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on review of the clinical record, review facility documentation, review of facility policy and interviews for one sampled resident (Resident #94) reviewed for abuse, the facility failed to ensure the resident was provided adequate supervision to prevent abuse that resulted in an injury. The findings included: Resident #29 diagnoses included dementia, anxiety, schizophrenia and bipolar disorder. A quarterly MDS assessment dated [DATE] identified Resident #29 had moderate cognitive impairment, no behaviors, no range of motion deficits, and was independent with ambulation. Resident #94's diagnoses included dementia, anxiety, restlessness and agitation. The quarterly MDS assessment dated [DATE] identified Resident #94 was severely cognitively impaired, had no behaviors, no range of motion deficits, and was independent with ambulation. Resident #94's care plan in place in May 2024 identified Resident #94 was at risk to be a victim of abuse, neglect, and/or mistreatment in congregate living and is vulnerable due…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Actual harm · Hcited before2023-10-26 · tag F0600 — failed to protect residents from abuse and neglect — pattern
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record reviews, facility documentation, facility policy and interviews for three (3) of five (5) sampled residents, (Resident #1, Resident #2, and Resident #3) who were reviewed for abuse, the facility failed to ensure residents were free from physical abuse resulting from multiple resident to resident altercations resulting in multiple significant injuries for Resident #2. The findings include: 1. Resident #2 had diagnoses that included dementia and schizoaffective disorder. A significant change Minimum Data Set (MDS) assessment dated [DATE] identified Resident #2 had severe cognitive impairment and was independent with self-care and mobility. The Resident Care Plan (RCP) dated 11/30/22 identified Resident #2 as an elopement risk due to wandering behaviors with interventions that included to re-orient and redirect as needed, maintain a wandering device, anticipate needs/provide assist as needed and provide hourly checks. 2. Resident #3 had diagnoses that included dementia and schizophrenia.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2026-05-20 · tag F0584 — failed to keep a safe, clean, comfortable home — pattern
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, review of the clinical record, facility documentation, facility policy, job descriptions, and interview, the facility failed to ensure the environment was maintained in good repair and a homelike manner and for 1 of 2 residents (Resident #89) reviewed as part of the environment task, the facility failed to ensure a non-functioning toilet and leaking bathroom sink were repaired in a timely manner and for (5 of 7) sampled resident bathrooms, the facility failed to ensure soap. The findings include: 1. Observations on 5/18/26 at 12:20 PM through 12:45 PM with the Maintenance Director and on 5/20/26 at 5:44 AM through 7:00 AM identified the following issues: a. Damaged, torn, stains, white speck, marred, and/or peeling wallpaper in the bedroom walls on 4 East wing in rooms 401, 402, 405, 406, 407, 408, 411, 413, and 414. b. Damaged, chipped, stains, and/or marred bathroom walls on 4 East wing in rooms 401, 402, 403, 404, 405, 406, 409, 410, 412, 413, and 414. c. Damaged and/or cracks between…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-03-19 · tag F0600 — failed to protect residents from abuse and neglect — isolated
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on review of the clinical record, facility documentation, facility policy, and interviews for one (1) of three (3) residents (Resident #3) reviewed for abuse, the facility failed to ensure adequate supervision was provided to prevent sexual abuse. The findings include: a. Resident #2 had diagnoses that included vascular dementia, psychotic disturbance, mood disturbance, aphasia, and anxiety. The quarterly [NAME] Data Set (MDS) dated [DATE] identified Resident #2 had a Brief Mental Interview for Mental Status (BIMS) of eight (8) indicative of moderately impaired cognition, with the presence of verbal behaviors directed towards others, was continent of bowel and bladder, independent with ADLs, bed mobility, transfers, and ambulation. The Resident Care Plan dated 2/19/2025 identified Resident #2 had behaviors of sexual expression and desire with interventions that directed to encourage Resident #2 to talk about h/her feelings, missing h/her significant other, as well as feelings h/she may have for any of the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-10-09 · tag F0603 — failed to not confine residents against their will — pattern
    Protect each resident from separation (from other residents, his/her room, or confinement to his/her room).
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, review of clinical records, review of facility policy and interviews for five of six sampled residents (Residents #1, #9, #21, #33 and #82) who resided on a secured unit, the facility failed to ensure there was documentation of the clinical criteria met for placement in the unit and that the secured unit was the least restrictive setting for the residents. The findings include: Observation of the East 1 Unit on 10/07/24 at 11:14 PM identified that to enter and/or exit the unit through the doors to the unit required a code (sequence of numbers) be entered into a keypad located on the wall by the doors. The doors at the end of the hallways (both left and right) were also secured and required code entry into a keypad. Further observation on the unit identified two closed doors that opened to stairwells, which were identified as the fire exits and contained wanderguard alarm sensors. Interview with the DNS on 10/7/24 at 3:37 PM identified the 1 East unit is a secured unit and placement on the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-10-09 · tag F0657 — failed to keep the care plan current — pattern
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, review of the clinical records, review of facility policy and interviews for five of six sampled residents (Resident #1, #9, #21, #33 and #82) who resided on a secured unit, the facility failed to ensure the residents' care plans reflected the residents' placement on a secured unit. The findings include: Observation of the East 1 Unit on 10/7/24 at 11:14 PM identified that to enter and/or exit the unit through the doors to the unit required a code (sequence of numbers) be entered into a keypad located on the wall by the doors. The doors at the end of the hallways (both left and right) were also secured and required code entry into a keypad. Further observation on the unit identified two closed doors that opened to stairwells, which were identified as the fire exits and contained wanderguard alarm sensors. 1. Resident #1's diagnoses included dementia with behavioral disturbances, and monoplegia affecting the right lower limb. The facility Special Care Unit Consent dated 4/2/24 identified…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-10-09 · tag F0812 — failed to store, cook, and serve food safely — pattern
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, review of facility policy and interviews, the facility failed to ensure the kitchen was maintained in a clean and sanitary manner. The findings include: Observations during a tour of the kitchen on 10/7/24 from 9:40 AM to 10:20 AM with the Corporate Food Service Director (FSD) identified the following: The kitchen floor was sticky and had scattered food debris and water was noted on the floor under the 3-bay sink near the cooking area. One ceiling vent cover and ceiling in the 3 bay sink area had a moderate amount of black dusty buildup. Multiple vent covers near the coffee station were noted to have black dusty buildup. The side and the front of the stove oven had a buildup of brownish/grey matter. The ice machine metal piece inside the machine was covered with brown stains that appeared to be rusted areas. The ice cream freezer plastic covering inside the freezer had cracks and there was a black stain noted inside the plastic cover. The prep counter had scattered food debris and was smeared with white stains, papers, and pens were on top of the counter.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-10-09 · tag F0880 — failed to prevent and control infections — pattern
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on review of facility documentation, review of facility policy/procedures, and interviews, the facility failed to ensure the infection prevention and control program policies and procedures were reviewed at least annually, and the facility failed to provide documentation that monthly infection surveillance reports and analysis of the infection trends within the facility were completed, and the facility failed to provide documentation that the Infection Control Surveillance report analysis of trends were completed quarterly, and failed to ensure that a positive legionella water sampling test result was reported to the State Agency. The findings include: 1. Review of the facility's Infection Control Program Policies and Procedure manual for the past two and half years with the Infection Preventionist Nurse (RN #1) on 10/9/24 at 10:30 AM identified that the policies and procedures manual was reviewed and approved in July of 2022 and on July 5, 2023, but the facility failed to provide any documentation that…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-10-09 · tag F0883 — failed to offer flu and pneumonia vaccines — pattern
    Develop and implement policies and procedures for flu and pneumonia vaccinations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on review of clinical records, review of facility policy, review of facility documentation, and interview for two of five sampled residents (Resident #26 and Resident #87), reviewed for immunizations, the facility failed to administer the pneumococcal and influenza vaccine as requested by the resident upon admission and failed to offer and/or assess for the pneumococcal vaccine upon admission. The findings include: 1. Resident #26 was admitted to the facility in the month of September of 2023 with diagnoses that included anemia, end stage renal disease and major depressive disorder. The quarterly MDS assessment dated [DATE] identified Resident #26 had moderately impaired cognition and had not received the pneumococcal vaccine as it was not offered. Review of the electronic medical record system under the immunization tab identified that Resident #26 required the pneumococcal vaccine (PCV20) but failed to identify that the vaccine was administered. A request was made on 10/8/24 at 2:31 PM and on 10/9/24 at…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-10-09 · tag F0887 — pattern
    Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on review of the clinical records, review of the facility policy, review of the facility documentation, and interview for two of five sampled residents (Resident #26 and Resident #52) reviewed for immunizations, the facility failed to ensure the COVID-19 vaccine was administered as requested by the resident upon admission and failed to offer and/or assess for COVID-19 immunizations upon admission. The findings include: 1. Resident #26 was admitted to the facility in the month of September of 2023 with diagnoses that included anemia, end stage renal disease and major depressive disorder. The quarterly MDS assessment dated [DATE] identified Resident #26 had moderately impaired cognition. Review of the Immunization Consent form for COVID-19 vaccination identified that Resident #26 gave the facility permission to administer the COVID-19 vaccine on 9/20/23. Review of Resident #26 clinical records failed to identify that he/she had received the vaccination historically or at the facility. Review of the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-10-09 · tag F0908 — failed to keep essential equipment working — pattern
    Keep all essential equipment working safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations and interviews, the facility failed to ensure kitchen equipment was maintained in a safe and functional manner. The findings include: Observation on 10/7/24 at 8:15 AM identified the facility used disposable plates and cups to serve breakfast to all of the residents. An observation during a tour of the kitchen on 10/7/24 from 9:20 AM to 9:35 AM with Dietary Aide #1 identified the following: 1. The kitchen dishwasher was not functional. 2. The 3-bay sink near the oven area had continuous leak of water onto the floor. 3. Two of four ovens were not functional. Interview with Dietary Aide #1 on 10/7/24 at 9:30 AM identified that the dishwasher had been broken for months. She also identified that the dishwasher could no longer be repaired, and a new dishwasher is needed. She identified that the facility was using paper plates and cups for all meals. She further identified that the Maintenance Director, and Administrator are aware of the dishwasher not functioning. Interview with the Maintenance Director on 10/8/24 at 11:00 AM identified that he just started his…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Environmental Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-10-09 · tag F0644 — isolated
    Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on review of the clinical record, review of facility policy, and interviews for one sampled resident (Resident #62) reviewed for pre-admission screening and resident review (PASARR), the facility failed to ensure that a resident with a qualifying diagnosis was referred to the state-designated authority for the consideration for a level II assessment. The findings include: Resident #62's diagnoses included major depressive disorder, unspecified psychosis not due to a substance or known physiological condition, and generalized anxiety disorder. The quarterly MDS assessment dated [DATE] identified Resident #62 was cognitively intact, had no behaviors, required supervision or touching assistance with eating, and oral hygiene, required total assistance for toileting, showers, and moderate to maximal assistance with dressing and transfers. The assessment further identified the resident did not ambulate and utilized a wheelchair for mobility. The care plan dated 7/17/24 identified Resident #62 was at risk for…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
Show the remaining 28 citations
  • Potential for harm · Dcited before2024-10-09 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, review of facility documentation, review of facility policy, and interviews for one of four sampled residents (Resident #35) reviewed for a skin condition, the facility failed to ensure a physician's order was obtained for a surgical wound treatment. The findings include: Resident #35 was readmitted to the facility on [DATE] with diagnoses that included right femur fracture, polyneuropathy, and type 2 diabetes mellitus. The hospital Discharge summary dated [DATE] identified Resident #35 underwent a partial replacement of the right hip. The right hip had surgical wound care instructions that directed to keep the incision covered with the current dressing for 7 days and dressing to the right hip could be removed after 7 days (the dressing should have been removed on 6/22/24). The nurse's note dated 6/15/24 at 4:42 PM identified Resident #35 was readmitted to the facility with a diagnosis of right femur fracture. It further noted Resident #35 was alert and oriented and had a…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-10-09 · tag F0755 — failed to provide safe pharmacy services — isolated
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, review of facility policy and review of facility documentation on one of three medication administration carts reviewed, the facility failed to ensure that the controlled medication count was correct, and the medication was signed out on the control disposition record. The findings include: A review of the controlled medications identified the following: • A blister pack of Alprazolam 0.5mg tab for Resident #69 contained 11 tabs; however, the control drug receipt and disposition record stated there were 12 tabs. • A blister pack of Tramadol 50mg tab for Resident #99 contained 3 tabs however, the control drug receipt and disposition stated there were 4 tabs. • A blister pack of Alprazolam 0.25mg tab for Resident #7 contained 1 tab however, the control drug receipt and disposition stated there were 2 tabs. Interview with RN #4 on 10/8/24 at 1:45 PM identified that it was everyone's responsibility to ensure expired medications were not stored in the medication cart, and controlled medications should be behind two locks, the cart and the lock box located within…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-10-09 · tag F0761 — failed to label and store drugs safely — isolated
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, review of the clinical record, review of facility policy and interviews for one of three medication carts reviewed, the facility failed to store medications appropriately. The findings include: Observation of the 2 East medication administration cart with RN#4 on 10/8/24 at 1:32 PM identified the following: • Two bottles of Oyster Shell Calcium with Vitamin D with an expiration of 9/2024. • One bottle of Lantus 100 units/ml with no open date approximately ¼ full in a plastic sandwich bag with the last name of Resident #54 written in black marker worn away and barely visible with no open date and no discard date written. • The narcotic box located in the medication administration cart was not locked; however, the medication cart itself was secured and was located behind the nurses' station. Interview with RN #4 on 10/8/24 at 1:45 PM identified that it was everyone's responsibility to ensure expired medications were not stored in the medication cart, and controlled medications should be behind two locks, the cart and the lock box located within the cart. She…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-10-26 · tag F0684 — failed to provide proper treatment and quality of care — pattern
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, facility documentation, and interviews, the facility failed to staff the building adequately to ensure that medications were administered timely for one nursing unit (The North unit), and for one (1) of three (3) residents reviewed for a change in condition, (Resident #16), the facility failed to ensure that urine specimens were obtained in accordance with physician's orders. The findings include: 1. Review of facility staffing for the 7:00 AM to 3:00 PM shift on 10/7/23 identified that one (1) out of five (5) nursing units did not have an assigned charge nurse (North wing). a) Resident #16 had diagnoses that included COPD and dementia. A quarterly Minimum Data Set (MDS) dated [DATE] identified that the resident had severe cognitive impairment and required extensive assistance with ADL's. b) Resident #20 had diagnoses that included Hypertension. A 5 day MDS dated [DATE] identified that the resident was cognitively intact and required extensive assistance with ADL's. c)Resident…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-10-26 · tag F0580 — failed to tell family and doctor about changes — isolated
    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on review of the clinical record, facility documentation, facility policy, and interviews for five (5) of five (5) residents (Resident #50, 51, 52, 53, and 54) ,reviewed for medication administration, the facility failed to ensure the physician and resident responsible parties were notified of medication errors, and for Resident #55 reviewed for accidents, the facility failed to notify the psychiatric practioner of a incident of self harm. The findings include: 1. Resident #50 was admitted to the facility with diagnoses that included a stroke, bipolar, major depression, multiple sclerosis, deep vein thrombosis, and diabetes. The quarterly MDS dated [DATE] identified Resident #50 had intact cognition and required partial to moderate assistance with eating, and required total assistance with transfers, dressing, and personal hygiene. Additionally, Resident #50 had no behavior. Resident #50 was taking antipsychotic, antianxiety, antidepressant and anticoagulant medications 7 days a week. The care plan dated…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-10-26 · tag F0609 — failed to report abuse allegations — isolated
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record reviews, facility documentation, facility policy and interviews for two (2) of five (5) residents, (Resident #2 and Resident #1) who were reviewed for abuse, the facility failed ensure a resident-to-resident physical altercation was reported to the overseeing state agency. The findings include: 1. Resident #2 had diagnoses that included dementia and schizoaffective disorder. The annual Minimum Data Set (MDS) assessment dated [DATE] identified Resident #2 had severe cognitive impairment and was independent with self-care and mobility. A Resident Care Plan (RCP) dated 11/30/22 identified Resident #2 as an elopement risk due to wandering behaviors with interventions that included reorienting and redirecting as needed, maintain a wandering device, anticipate needs/provide assist as needed and provide hourly checks. 2. Resident #3 had diagnoses that included dementia and schizophrenia. The quarterly MDS assessment dated [DATE] identified Resident #3 had severe cognitive impairment and was…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-10-26 · tag F0610 — failed to investigate and act on abuse reports — isolated
    Respond appropriately to all alleged violations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record reviews, facility documentation, facility policy and interviews for two (2) of five (5) residents, (Resident #2 and Resident #1) who were reviewed for abuse, the facility failed complete a thorough investigation following (2) resident to resident physical altercations resulting in significant injury for Resident #2. The findings include: 1. Resident #2 had diagnoses that included dementia and schizoaffective disorder. The annual Minimum Data Set (MDS) assessment dated [DATE] identified Resident #2 had severe cognitive impairment and was independent with self-care and mobility. A Resident Care Plan (RCP) dated 11/30/22 identified Resident #2 as an elopement risk due to wandering behaviors with interventions that included reorienting and redirecting as needed, maintain a wandering device, anticipate needs/provide assist as needed and provide hourly checks. 2)Resident #3 had diagnoses that included dementia and schizophrenia. The quarterly MDS assessment dated [DATE] identified Resident #3…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-10-26 · tag F0677 — failed to help fully-dependent residents with daily care — isolated
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, facility documentation, and interviews for one (1) of three (3) residents reviewed for Activities of Daily Living (Resident #18), the facility failed to ensure that the resident got out of bed after multiple requests were by the resident were made. The findings include: Resident # 18 had a diagnosis of major depressive disorder and neuropathy. The quarterly Minimum Data Set, dated [DATE] identified that the resident was cognitively intact, required extensive assistance with activities of daily living and a total assistance of two (2) staff members for transfers. A care plan dated 8/11/23 identified that the resident had impaired ADL status as evidenced by decreased mobility with interventions that included a Hoyer lift transfer with the assistance of two (2) staff. Interview with Resident #18 on 11/2/23 at 11:30 AM identified that on 11/1/23 h/she had requested to get out of bed between 11:30 and 11:45 AM, she told the Nurse Aide (NA) who responded by saying that the Hoyer was…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-10-26 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolated
    Provide safe and appropriate respiratory care for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, facility documentation, observations, and interviews, for one (1) of three (3) residents reviewed for a change in condition, (Resident #16), the facility failed to ensure that the resident received proper oxygen administration when experiencing respiratory distress. The findings include: Resident #16 had a diagnosis that include Chronic Obstructive Pulmonary Disease. A care plan dated 6/9/23 identified that the resident had altered breathing patterns related to shortness of breath and a pulmonary nodule with interventions that included to monitor for shortness of breath, labored breathing or cyanosis. A quarterly Minimum Data Set (MDS) dated [DATE] identified that the resident had severely impaired cognition, required extensive assistance with Activities of Daily Living (ADL's), the resident had shortness of breath when sitting at rest and lying down and received oxygen daily while in the facility. A physician's order dated 10/1/23 directed for the resident to receive oxygen two…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-10-26 · tag F0725 — failed to have enough nursing staff — isolated
    Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, facility documentation, and interviews, the facility failed to staff the building adequately to ensure that medications were administered timely for one nursing unit (The North unit), and for one (1) of three (3) residents reviewed for a change in condition, (Resident #16), the facility failed to ensure that urine specimens were obtained in accordance with physician's orders. The findings include: 1. Review of facility staffing for the 7:00 AM to 3:00 PM shift on 10/7/23 identified that one (1) out of five (5) nursing units did not have an assigned charge nurse (North wing). a. Resident #16 had diagnoses that included COPD and dementia. A quarterly Minimum Data Set (MDS) dated [DATE] identified that the resident had severe cognitive impairment and required extensive assistance with ADL's. b. Resident #20 had diagnoses that included Hypertension. A 5 day MDS dated [DATE] identified that the resident was cognitively intact and required extensive assistance with ADL's. c.Resident…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-10-26 · tag F0726 — failed to have competent, trained nursing staff — isolated
    Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interviews and review of facility documentation for one (1) of three (3) employees reviewed for licensure requirements, the facility failed to ensure employees obtained the appropriate nursing license as a condition of employment. The finding includes: Review of Employee #1's personnel file identified a letter dated 5/27/23 indicating Employee #1 had completed the Practical Nurse program at a local technical school. An application for employment dated 8/19/22 identified Employee #1 submitted an application for the position of a Licensed Practical Nurse for the 7:00 AM to 3:00 PM shift. The education section of the application was left blank, and the license /certification number and expiration date were also left blank. The employee file further identified a State of Connecticut license information form dated 8/23/22 indicating Employee #1's Licensed Practical Nurse license was pending. A facility LPN job description identified that the summary of duties would be under the direction of a Registered Nurse, assisting in assessments, planning, implementation, and evaluation of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-10-26 · tag F0761 — failed to label and store drugs safely — isolated
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on review of the clinical record, facility documentation, facility policy, observations and interviews for medication storage, the facility failed to ensure that the medication room was secured while a resident wandered (Resident #57), behind the nurse's station adjacent to the unsecured medication room. The findings include: 1. Resident #57 had diagnoses that included dementia, cataracts, and diabetes. The quarterly MDS dated [DATE] identified Resident #57 had severely impaired cognition and required supervision with personal hygiene and partial assistance with toileting and dressing. Additionally, Resident #57 could ambulate independently in the room and hallway with an assistive device. The care plan dated 11/22/23 identified Resident #57 wanders into other resident rooms and has cognitive impairment related to dementia with interventions that included security device applied to resident and instruct staff to address resident's basic needs as it causes resident to wander. A physician's order dated…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-10-26 · tag F0835 — failed to run the facility competently — isolated
    Administer the facility in a manner that enables it to use its resources effectively and efficiently.
    What the surveyor found here — the official record, unedited, may be distressing

    Based in facility documentation review, facility policy review, the facility failed to ensure that the facility administered resources effectively to ensure effective administrative oversight of staff and resident care to maintain the highest practicable physical, mental and psychosocial well-being of the residents. The findings include: The facility administration failed to: Ensure that a employee that was in the role of a Licensed Practical Nurse had a nursing license. Ensure that a resident who had a history of wandering received adequate supervision to prevent injuries. Ensure residents of the facility were free from abuse. Ensure that the facility had adequate staffing to meet the needs of the residents. Please cross reference F 600, F 689, F 684, F 725, and F 726.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2022-03-29 · tag F0559 — pattern
    Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on review of the clinical record, facility documentation, and interviews for 27 of 27 residents (Residents #501, 502, 503, 504, 505, 506, 507, 508, 509, 510, 511, 512, 513, 514, 515, 516, 517, 518, 519, 520, 521, 522, 523, 524, 525, 526, and 527), reviewed for room changes, the facility failed to provide written notice, including the reason for the change, before the resident ' s room was changed. The findings included: Review of facility documentation (action summary) dated 3/28/22 at 9:19 AM identified 27 residents were moved off the North Wing unit and onto the East 2 unit on 3/17/22. Review of the clinical records of Residents #501, 502, 503, 504, 505, 506, 507, 508, 509, 510, 511, 512, 513, 514, 515, 516, 517, 518, 519, 520, 521, 522, 523, 524, 525, 526, and 527 identified although a room/unit change note and a social service progress note was documented for each resident, the documentation failed to reflect that written notice, including the reason for the room change had been provided to each resident and/or resident representative before the resident's rooms in the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-03-29 · tag F0585 — failed to handle grievances — isolated
    Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on review of the clinical record, facility documentation, facility policy, and interviews for 2 residents (Resident #265 and 266) reviewed for grievances, the facility failed to follow up on a resident reported concern in a timely manner. The findings include: a. Resident #265 was admitted to the facility in March 2022 with diagnoses that included polyneuropathy, osteomyelitis and traumatic amputation of right great toe. The care plan dated 3/18/22 identified Resident #265 was at risk for sleep pattern disturbance, and difficulty falling asleep related to anxiety. Interventions included to afford opportunity to express concerns, feelings as needed and provide support and assurances. The admission MDS dated [DATE] identified Resident #265 had intact cognition and required assistance with personal care. b. Resident #266 was admitted to the facility in March 2022 with diagnoses that included fracture of left patella. The care plan dated 3/23/22 identified Resident #266 was at risk for a sleep pattern…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2022-03-29 · tag F0600 — failed to protect residents from abuse and neglect — isolated
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on review of the clinical record, facility documentation, facility policy, and interview for 2 of 3 residents (Resident #41 and 85) reviewed for resident to resident abuse, the facility failed to ensure the residents were free from physical abuse. The findings include: 1. Resident #41 was admitted to the facility with diagnoses that included dementia with behaviors and schizoaffective disorder. The quarterly MDS dated [DATE] identified Resident #41 had severely impaired cognition, exhibited no behaviors and required supervision for transfers and walking in the room and hallway. A mental health progress note dated 7/20/21 at 11:20 AM indicated Resident #41 exhibits worsening intermittent agitation and anxiety and can yell and be resistive with care. The note indicated Resident #41 was not a danger to self or others. The APRN progress note dated 7/27/21 noted Resident #41 was alert and oriented to person and confused, ambulated ad lib independently without a device and had periods of agitation at times. The…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-03-29 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, review of the clinical record, facility documentation, facility policy, and interviews for 1 resident (Resident #2) who had a history of behaviors, the facility failed to follow the plan of care related to the use of a hand bell without a cord and failed to ensure the hand bell was within reach. The findings include: Resident #2 was admitted to the facility with diagnoses that included schizophrenia, cerebral palsy, and major depression. The quarterly MDS dated [DATE] identified Resident #2 had intact cognition, was frequently incontinent of bowel and always incontinent of bladder and required extensive 2-person physical assistance for dressing, incontinent care, bed mobility, and personal hygiene. The care plan dated 3/22/22 identified a Resident #2 had history of suicidal thoughts. Interventions included that Resident #2 was not to have a traditional call light and instead to have a handheld call bell at bed side within reach. A plan of care note dated 3/22/22 at 4:46 PM indicated…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2022-03-29 · tag F0657 — failed to keep the care plan current — isolated
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on review of the clinical record, facility documentation, facility policy, and interviews for 1 resident (Resident #57) reviewed for specialized service, the facility failed to ensure the care plan was revised to reflect the manner in which daytime meals were to be provided on days the resident left the facility to receive a specialized services. The findings include: Resident #57 was admitted to the facility in 10/2020 with a diagnosis that included had end stage renal disease and type II diabetes. The MDS dated [DATE] identified Resident #57 had moderately impaired cognition, required assistance with personal care and received specialized services. The care plan dated 2/16/22 identified Resident #57 had end stage renal disease and at risk for nutritional deficit with interventions that included provide the diet plan as ordered. Physician's order dated 3/1/22 (with an original order date of 12/31/21) directed to send a meal with the resident on specialized service days Mondays, Wednesdays, and Fridays.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2022-03-29 · tag F0677 — failed to help fully-dependent residents with daily care — isolated
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on review of the clinical record, facility documentation, facility policy, and interviews for 1 resident (Resident #95) reviewed for activities of daily living (ADL), the facility failed to ensure ADL care was provided in a timely manner to a resident requiring assistance with personal care. The findings include: Resident #95 was admitted to the facility on [DATE] with diagnoses that included type II diabetes, acute kidney failure and obstruction of bile. The care plan dated 2/10/22 identified Resident #95 had a self-care deficit related to critical illness and was incontinent of bowel and bladder. Interventions included to check resident every two hours and assist with toileting as needed and provide peri care after each incontinent episode. The admission MDS dated [DATE] identified Resident #95 had intact cognition, was frequently incontinent of urine and bowel, and required total assistance with toilet use and personal hygiene. Interview with Resident #95 on 3/27/22 at 8:30AM identified the evening…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2022-03-29 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on review of the clinical record, facility documentation, facility policy, and interviews for 1 resident (Resident #95) reviewed for quality of care, the facility failed to ensure the resident received a treatment according to physician's orders. The findings include: Resident #95 was admitted to the facility on [DATE] with diagnoses that included type II diabetes, and acute kidney failure. Physician's order dated 2/10/22 directed to change the dressing to the right sided abdominal drainage tube every 72 hours and as needed if dressing is soiled or dislodged, apply gauze with transparent dressing. The admission MDS dated [DATE] identified Resident #95 had intact cognition and required total assistance with personal care. The care plan dated 3/28/22 identified Resident #95 had acute pancreatitis with interventions that included to monitor the drainage and swelling around catheter site. Interview with Resident #95 on 3/27/22 at 8:30 AM identified he/she had an abdominal catheter dressing that was supposed to…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-03-29 · tag F0692 — failed to prevent malnutrition and dehydration — isolated
    Provide enough food/fluids to maintain a resident's health.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, review of the clinical record, facility documentation, facility policy, and interviews for 1 of 3 Residents (Resident #110) reviewed for nutrition, the dietitian failed to accurately evaluate the residents nutritional status and recommend interventions to address such based on the evaluations between 8/26/21 - 2/28/22. The findings include: Resident #110 was admitted to the facility with diagnoses that included dementia, dysphasia following a stroke, and adult failure to thrive. The weight summary dated 8/6/21 identified Resident #110 weighed 161 lbs. A dietary comprehensive assessment dated [DATE] signed and locked on 3/8/22 at 6:17 PM identified Resident #110's weight on 8/6/21was 161 lbs. The resident eats 75-100 % of meals and supplements (liquid protein 30 ml twice a day). Resident #110 required set up for meals, eats independently and needs supervision for meals. Bloodwork dated 8/20/21 was reviewed. The weight summary dated 9/3/21 identified Resident #110 weighed 157.6 lbs., a 3.4…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2022-03-29 · tag F0761 — failed to label and store drugs safely — isolated
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, review of facility documentation, facility policy and interviews, for 2 of 5 medication carts, the facility failed to maintain the medication carts in a clean and sanitary manner. The findings include: 1. Observation of the East 3 unit medication cart on 3/28/22 at 10:36 AM with the DNS and RN #2 identified an accumulation amount of loose pills of assorted sizes and colors and blister pack back covers located at the bottom of the first drawer and spillage on the side of the first drawer and second drawer. Interview with RN #2 on 3/28/22 at 10:40 AM identified she was not aware of the loose pills and blister pack back covers located at the bottom of the first drawer and spillage on the side of the first drawer and second drawer. RN #2 indicated it is every nurse responsibility to clean the medication cart at the end of each shift. 2. Observation of the East 4 unit medication cart on 3/28/22 at 10:46 AM with the DNS and LPN #3 identified a moderate amount of loose pills and blister pack back covers located at the bottom of the first and second drawer and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2019-09-19 · tag F0580 — failed to tell family and doctor about changes — isolated
    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record reviews, review of facility documentation, interviews and polices for one sampled resident (Resident #436) who was reviewed for change in condition, the facility failed to notify the physician at the time the resident was noted to have a limited range of motion and a new onset of pain to the right hip. The findings include: Resident #436's diagnoses included vascular dementia, diabetes mellitus, depressive disorder, paranoid schizophrenia, and osteoporosis. The quarterly Minimum Data Set assessment dated [DATE] identified Resident #436 had poor short and long term memory recall, required extensive assistance of one (1) person for transfers in and/or out of the bed and/or chair and with turning from side to side while in the bed and had no history of falls within the past six months. The revised resident care plan dated 6/419 identified the resident was at risk for pathological fracture related to generalized osteoporosis and history of fractures. Interventions included to administer…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2019-09-19 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, facility documentation, and interviews, for one of 3 residents reviewed for accidents, (Resident # 109), the facility failed to ensure that the resident was transferred in accordance with physician's orders to prevent an injury. The findings include: Resident #109 had diagnoses that included dementia and cerebrovascular disease. A physician's order dated 5/10/19 directed to transfer the resident with the Hoyer lift with the assistance of 2 staff members. A significant change Minimum Data Set, dated [DATE] identified that the resident had severely impaired cognition and required total care with activities of daily living, including transfers. Review of a reportable event form and investigation dated 6/10/19 identified that the resident was noted to have discolorations on the left and right lateral breast. The reportable event further identified that in the course of the facility investigation Nurse Aide (NA) #4 stated that she transferred the resident by herself without using the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2019-09-19 · tag F0697 — failed to manage pain — isolated
    Provide safe, appropriate pain management for a resident who requires such services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record reviews, review of facility documentation, policies, and interviews for one sampled resident (Resident #436) who was reviewed for a change in condition, the facility failed to administer a pain medication when the resident was observed with limited range of motion, swelling and a new onset of pain to the right hip. The findings include: Resident #436's diagnoses included vascular dementia, diabetes mellitus, depressive disorder, paranoid schizophrenia, and osteoporosis. The quarterly Minimum Data Set assessment dated [DATE] identified Resident #436 had poor short and long term memory recall, required extensive assistance of one (1) person for transfers in and/or out of the bed and/or chair and with turning from side to side while in the bed and had no history of falls within the past six months. The revised resident care plan dated 6/419 identified the resident was at risk for pathological fracture related to generalized osteoporosis and history of fractures. Interventions included to…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2019-09-19 · tag F0761 — failed to label and store drugs safely — isolated
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, review of facility documentation, facility policy and interview the facility failed to store, secure and/or dispose of medications in an appropriate safe manner. The findings included: Observation on 9/16/19 at 8:09 AM during tour of dietary department with the Food Service Director (FSD) and Corporate Food Service Person, identified an un-locked door in the kitchen, located adjacent to the ice machine, walk-in freezer area and exit door. The room was located in the north wing sub-acute rehabilitation unit. The FSD identified the room was previously a nursing supervisor office. Upon entering the room observation identified intravenous (IV) solutions and IV flushes stored on a shelf, and 9 large capacity garbage bags filled with medications located on the floor. Interview with the DNS on 9/18/19 at 12:07 PM identified that although she was unable to identify how long the medications had accumulated and/or were un-secured in the room, the 9 bags of medications were scheduled for pick up that day. Review of the disposition of resident medications policy identified…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2019-09-19 · tag F0790 — failed to provide dental care — isolated
    Provide routine and 24-hour emergency dental care for each resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, review of the clinical record, facility documentation, facility policy, and interviews for 1 resident (Resident #118) reviewed for dental services, the facility failed to ensure the resident was provided with dental services in a timely manner. The findings include: Resident #118 was admitted to the facility on [DATE] with diagnoses that included intracapsular fracture of left femur, headache, and arthritis. The admission MDS dated [DATE] identified Resident #118 had intact cognition and required limited assistance with personal hygiene. An APRN progress note dated 8/5/19 at 7:06 PM identified APRN #1 was asked to assess Resident #118 for complaints of a toothache. Resident #118 complained of right sided pain, poor dentition noted, and painful to touch and to eat. Resident #118 has mouth pain at this time, thin habitus. Resident #118 called the dental clinic to schedule an appointment. A physician's order dated 8/5/19 directed to administer Amoxicillin-Pot Clavulanate (antibiotic) 875/125…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • No harm found · C2024-10-09 · tag F0838 — failed to assess facility resources and resident needs — widespread
    Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, review of the facility assessment, and interviews, the facility failed to identify the presence of a secured unit within the facility and failed to include the criteria for entrance into the secured unit and failed to include the physical and environmental characteristics of the unit. The findings include: Observation of the East 1 Unit on 10/07/24 at 11:14 PM identified that to enter and/or exit the unit through the doors to the unit required a code (sequence of numbers) be entered into a keypad located on the wall by the doors. The doors at the end of the hallways (both left and right) were also secured and required code entry into a keypad. Further observation on the unit identified two closed doors that opened to stairwells, which were identified as the fire exits and contained wanderguard alarm sensors. Review of the Facility assessment dated [DATE] on 10/7/24 at 12:30 PM failed to identify the presence of a secured unit in the building. It also did not address the criteria required…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

$198,225 in federal fines across 2 penalties. 1 Medicare payment denial on record.

  • $38,422 — penalty dated 2024-10-09
  • $159,803 — penalty dated 2023-10-26
  • Medicare payment denial — starting 2024-02-02 for 27 days

Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.

Part of a chain

This home belongs to HIGHBRIDGE HEALTHCARE — 6 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →

RatingThis homeChain avg
Overall 1 of 52.3-1.3 vs chain
Health inspection 1 of 52.3-1.3 vs chain
Staffing 2 of 52.2-0.2 vs chain
Quality measures 4 of 53.7+0.3 vs chain
The other 5 homes this chain runs (chain average 2.3★, per CMS)

A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.

Who owns this facility

Owner / managerTypeRoleShareSince
NORWALK CARE CENTER HOLDCO LLCOrganization5% OR GREATER DIRECT OWNERSHIP INTEREST100%since 05/30/2025
EK EQUITY LLCOrganization5% OR GREATER INDIRECT OWNERSHIP INTEREST; ADP OF THE SNF10%since 05/30/2025
GS EQUITIES USA LLCOrganization5% OR GREATER INDIRECT OWNERSHIP INTEREST; ADP OF THE SNF9%since 05/30/2025
JPW CT HOLDINGS 2 LLCOrganization5% OR GREATER INDIRECT OWNERSHIP INTEREST; ADP OF THE SNF17%since 05/30/2025
GOLDBERGER, LARRYIndividualINDIRECT OWNERSHIP INTEREST; GENERAL PARTNERSHIP INTERESTsince 05/30/2025
HAGER, ISRAELIndividualINDIRECT OWNERSHIP INTEREST; GENERAL PARTNERSHIP INTERESTsince 05/30/2025
SCHWARTZ, HERMANIndividualINDIRECT OWNERSHIP INTEREST; GENERAL PARTNERSHIP INTERESTsince 05/30/2025
NORWALK CARE CENTER REALTY LLCOrganization5% OR GREATER MORTGAGE INTEREST; ADP OF THE SNFsince 05/30/2025
AUERBACH, SHIMONIndividualMANAGING CONTROL - GOVERNING BODY; CORPORATE DIRECTOR; CORPORATE OFFICER; OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 05/30/2025
EGERT, USHERIndividualMANAGING CONTROL - GOVERNING BODY; CORPORATE DIRECTOR; CORPORATE OFFICER; OPERATIONAL/MANAGERIAL CONTROL; GENERAL PARTNERSHIP INTEREST; ADP OF THE SNFsince 05/30/2025
OSBORN, TINAIndividualCORPORATE DIRECTOR; OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 05/30/2025
ROSENBLUTH, RIVAIndividualCORPORATE DIRECTOR; OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 05/30/2025
ZEIGER, ISRAELIndividualCORPORATE OFFICER; OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 05/30/2025
BELL, MICHAELIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 05/30/2025
LAZARIDES, LAZAROSIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 05/30/2025
TAYLOR-SMITH, STACEYIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 05/30/2025
MENDLOVIC, BARRYIndividualGENERAL PARTNERSHIP INTEREST; ADP OF THE SNFsince 05/30/2025
PASKES, JOELIndividualGENERAL PARTNERSHIP INTEREST; ADP OF THE SNFsince 05/30/2025
NORWALK CARE CENTER REALTY HOLDCO LLCOrganizationADP OF THE SNFsince 05/30/2025
LEFKOWITZ, JOSEPHIndividualADP OF THE SNFsince 05/30/2025

CMS files one row per role, so the 47 rows in the source record cover these 20 parties — each is shown once here with every role it holds. Nothing is omitted.

6 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.

Follow the money — this home’s finances

Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.

$17.7M
Net patient revenuemost recent cost report
-1.1%
Operating marginrevenue minus expenses
$3.4M
Related-party expense19% of expenses
Who pays — share of resident-days
Medicaid 74%Medicare 12%Other / private 14%

About 74% of this home’s resident-days are paid by Medicaid, which reimburses well below the cost of care in most states. Heavily Medicaid-dependent homes run on thinner budgets — a context worth holding next to the staffing and inspection record, not a fault in itself. This home reported $3.4M paid to related parties — landlords or management companies under common ownership — equal to about 19% of its total expenses. Money routed to affiliated companies can leave a home’s own books looking lean while owners still profit; it is the mechanism regulators watch most closely in private-equity and REIT deals.

Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.

Cost & finances

$387per resident / day
operating cost
$11,779per month
≈ monthly operating cost
$383per day
avg. revenue, all payers

Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.

What families pay in CT

Paying with Medicaid

This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Connecticut Medicaid page.

Typical monthly cost in Connecticut
$15,208/mo
Nursing home (semi-private)
$16,729/mo
Nursing home (private)
$9,118/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 075159. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2024-10-09, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

What to do next