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Hale Kupuna Heritage Home, LLC

4297a Omao Road, Koloa, HI 96756 · For profit - Limited Liability company · 84 certified beds · (808) 742-7591 Medicare & Medicaid certified

Call the home — (808) 742-7591 Need help choosing, fast? Free, unbiased: Eldercare Locator 1-800-677-1116
Abuse/neglect citation on record (F0600) — cited Sep 2024Resident-funds citation (F0565)Behavioral-health or dementia-care citation — no harm found (F0758)1 actual-harm citation$10,628 in federal fines
Insights

This home has serious findings on its record. Read them closely before you consider it.

In its favor
  • a middle-of-the-pack inspection score (3/5)
  • a high payroll-based staffing rating (5/5)
  • lower-than-typical staff turnover (30% vs 45% nationally) — better care continuity
Worth asking about
  • it has an abuse, neglect, or exploitation citation (F0600), cited Sep 2024
  • it has citations for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0609, F0610) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
  • it has a citation for mishandling residents’ money or property (F0565)
  • it has 1 actual-harm citation
  • a high number of inspection citations overall (25) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
  • the CMS record shows $10,628 in federal fines (most recent 2026-03-12)
  • its payroll-based staffing score sits well above its independent inspection score

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

4/5
CMS overall
4 of 5
Health inspectionSurveyor-assigned, ranked within your stateInspector-verified 3 of 5
StaffingFrom payroll records (PBJ) 5 of 5
Quality measuresSelf-reported by the facility 3 of 5

Worth a closer look. This home's staffing rating runs 2 stars above its independent health-inspection score. The inspection is done by state surveyors; the staffing score rests on the facility's own payroll (PBJ) submissions — so a gap this large is worth reading the inspection record for.

Location & what’s nearby

Hospital
Emergency dept. usually open 24/7 · ER 24/7
Urgent care / clinic
5465 Wailaau Rd · (808) 742-9140 · Call to confirm hours
Pharmacy
4475 Papalina Rd · (808) 431-4455 · Call to confirm hours
Grocery
4085 Noho Rd · (808) 635-7772 · Call to confirm hours
Park
Kaumualii Hwy · (808) 742-9921 · Typically dawn to dusk
Place of worship
2-4131 Kaumualii Hwy · (808) 742-7514

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measures 3 of 5
Long-stay residentspeople who live here 3 of 5

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Trend — is this home getting better or worse?

Over 2025-02 to 2026-06, this home’s CMS overall rating fell from 4 to 3 stars. From monthly CMS archive snapshots.

Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.

Overall rating3★
Inspection scorelower = better
See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents whose need for help with daily activities increased29.1%16.8%15.4%worse
Long-stay residents who lose too much weight3.1%4.9%5.4%better
Long-stay residents with a catheter left in their bladder0.8%1.0%0.9%typical
Long-stay residents with a urinary tract infection2.8%2.4%2.0%worse
Long-stay residents with depressive symptoms4.8%1.2%6.5%worse than state — see note marked double-dagger below the table
Long-stay residents who were physically restrained0.0%0.3%0.1%better than state — see note marked double-dagger below the table
Long-stay residents with falls causing major injury2.2%1.9%3.3%better
Long-stay residents whose ability to walk worsened25.6%20.4%16.1%worse
Long-stay residents on antianxiety or hypnotic medication5.0%9.1%18.9%better than state — see note marked double-dagger below the table
Long-stay residents given the seasonal flu vaccine95.8%95.4%95.3%typical
Long-stay residents with pressure ulcers3.1%3.4%4.7%better
Long-stay residents with worsening bladder/bowel control21.6%17.6%21.2%typical
Long-stay residents who got an antipsychotic medication — see the note below the table9.8%11.9%17.1%better
Short-stay residents who newly got an antipsychotic medication0.0%1.4%1.4%better
Long-stay hospitalizations per 1,000 resident days1.521.091.67typical
Long-stay outpatient ER visits per 1,000 resident days1.710.881.80typical

On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.

§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

10.9%U.S. median 10.7%
Went back to hospital
0.12U.S. median 0.31
Therapy hours / resident / day
0.07hours / resident / day
Physical therapy
0.03hours / resident / day
Occupational therapy
0.02hours / resident / day
Speech therapy

Therapy staffing: this home’s payroll records show 0.12 therapist hours per resident per day in 2026Q1 — more than 8% of the 13,892 homes that report any therapy hours at all.

Weekend therapy: weekend therapy hours are 8% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

See every short-stay measure CMS publishes for this home
MeasureThis homeU.S. medianPeriod coveredCMS’s call
Got home and stayed homeRate of successful return to home or community from a SNFnot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF10.9%CMS range 6.8–15.210.7%Oct 2022–Sep 2024no different from U.S.
Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at dischargenot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at dischargenot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Moving around at dischargePercentage of residents who are at or above an expected ability to move around at dischargenot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identifiednot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care settingnot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final dischargenot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF staynot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsenednot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalizationnot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs0.711.02Oct 2022–Sep 2024CMS makes no comparison for this measure

From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.

Staffing

1.59
RN hours/ resident / day
0.35
LPN hours/ resident / day
2.23
Aide hours/ resident / day
4.17
Total nurse hours/ resident / day
1.18
RN hoursweekends
29.5%
Total nursing turnover
20.0%
RN turnover

How full it usually is: this home is certified for 84 beds and averages 45.3 residents a day — about 54% occupied, or roughly 39 beds typically open. It often has substantial empty capacity — worth asking why, since low census can reflect either a new or shrinking home or one families are avoiding. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 4.17 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 1.59 is at or above the 0.55-hour RN benchmark and nurse-aide staffing of 2.23 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 3.72 hrs/resident/day on weekends vs 4.35 on weekdays — 15% thinner on weekends. RN hours go from 1.75 to 1.18 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

This home’s total nursing-staff turnover of 30% is below the national median of 45%.

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

7
deficiencies at the latest standard inspection (2026-03-12)
7
at the previous standard inspection (2024-09-06)

Deficiencies are unchanged from the previous inspection. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

25 citations, most serious first. The 11 most serious are shown; the remaining 14 are one tap away and print in full.

  • Actual harm · Gcited beforedisputed · IDR2026-03-12 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on Observation, interviews and record reviews. The facility failed to provide supervision based on the individual resident's assessed needs and the risks identified in the environment to prevent accidents for three of three Residents (R) 7, R5 and R54. The deficient practices resulted in falls with major injuries for two (R5 and R54) of three residents sampled for free of accident hazards/supervision/devices, and an injury for one resident, R7. Findings Include: Cross reference to F725 sufficient nursing staff. Observation and interview with R7 sitting in a chair at the dining room table on [DATE] at 11:14 AM in the dining area on C wing. Observed an adhesive bandage on top of his head. Asked R7 what happened to his head. R7 said he fell in the bathroom last Saturday and went to the emergency room (ER). R7 added that they did all the tests and he passed but he is still having some pain. Asked if he is taking any pain medicine for his head and R7 replied that he is currently having some pain and the nurse…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2026-03-12 · tag F0565 — failed to support the resident council — pattern
    Honor the resident's right to organize and participate in resident/family groups in the facility.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, interviews, and record review, the facility failed to ensure that its response to a Resident Council grievance was implemented and sustained in practice for one of four identified concerns. The Resident Council requested that the daily menu boards in the units be updated regularly to reflect current meal offerings. Although the facility developed action plans in response to the grievances, the facility failed to implement and sustain the interventions, resulting in menu boards that were not updated timely, or accessible to residents on a consistent basis. The deficient practice affected the resident's ability to make informed choices about their meals. Findings Include: On 03/09/26 at 10:49 AM, observed the posted daily menu in the building 1, B Wing. The breakfast and dinner menus posted were not updated. The lunch menu was not posted in the designated area but was found on a side table in front of the menu board and reflected a turkey sandwich for the previous day (03/08/26). Additionally, the A Wing did not have a menu board to post the daily menus.On…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2026-03-12 · tag F0725 — failed to have enough nursing staff — pattern
    Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, interviews and record reviews, the facility failed to assure that there were sufficient numbers of qualified nursing staff available in areas of the facility where vulnerable residents with high fall risk reside, to provide the supervision needed to promote safety and prevent unwitnessed falls for two of three residents (Resident (R) 7 and R54) sampled for Accident Hazards/Supervision/Devices and sufficient nurse staffing. The deficient practice resulted in pain, hospitalization and decline in function due to injuries that resulted from the falls. Cross reference to F689 Free of Accident Hazards/Supervision/Devices. Findings include: Observation on 03/09/26 at 08:45 AM. The facility has two buildings (1 and 2) each with two wings where the Residents reside. (A & B and C & D).R54 had an unwitnessed fall on the B wing on 02/06/26, that resulted in a hip fracture, transfer to the emergency room (ER) for evaluation and surgery to repair the right hip fracture. The daily schedule assignments for Friday 02/06/26, were reviewed. One licensed nurse worked from 06:30…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2026-03-12 · tag F0804 — failed to serve food at safe, palatable temperature — pattern
    Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation and interview, the facility failed to serve food at a preferable temperature for one lunch tray sampled. The foods that were to be kept cold were not served at the preferred temperature of 40 degrees Fahrenheit. The deficient practice may affect good nutrition and hydration status to help prevent, or aid in the recovery from, illness or injury. Findings include:Observation and interview with Resident (R) 7 on 03/09/26 at 10:30 AM. Asked how the food at the facility was. R7 replied, that some dishes are better than others. It, depends. Alot of the time the food tastes bland. Observation and interview with R5 on 03/09/26 at 12:05 PM. When asked how the food was, R5 said, the food is bland and sometimes the food is late. Observation and interview with R25 on 03/09/26 at 12:32 PM. R25 said the food sucks. It doesn't have any taste. The meatloaf is good but the fish and the chicken sucks.A test tray from the tray line was requested on 03/11/26 at 12:15 PM to taste the food and check the temperatures. Temperatures of the foods on the tray were checked with Dietary…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2026-03-12 · tag F0812 — failed to store, cook, and serve food safely — pattern
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, interview, and policy review, the facility stored items in the walk-in refrigerator that were past the expired date; an open container was not labeled with an open or expiration date. The deficient practice placed residents at risk for foodborne illness. Findings include: Brief tour of the kitchen on 03/09/26 at approximately 09:15 AM. In the walk-in refrigerator, observed a clear plastic container of hot dogs with a prep date of 03/02/26 and an expiration date of 03/08/26 and an open container of yogurt about 1/3 full without a label. Interviewed the cook (5) at 09:25 AM. Asked the cook5 to verify the items found in the walk-in refrigerator to determine if they were expired. The cook5 pulled the hot dogs and the yogurt from the walk-in and discarded them saying they should have been thrown away. Observation in the walk-in refrigerator on 03/11/26 at 11:15 PM revealed a clear container of mayonnaise labeled with an expiration date of 03/09/26. Asked the Dietary Aide (DA) 2 to check the expiration date. Verified with DA2 the mayonnaise had expired on 03/09/26.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2026-03-12 · tag F0880 — failed to prevent and control infections — pattern
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review, the facility failed to ensure the staff followed infection control and prevention measures while providing care for residents. Staff observed not performing hand hygiene as meals were being served to seven residents. This deficient practice placed the residents at risk for the potential spread of preventable infections and other adverse health complications. Findings Include:On 03/09/26 at 12:03 PM, observed Dietary Staff (DS) 3 bring the meal cart to the unit. Seven residents were in the common area and were waiting for their lunch. DS3 opened the cart and pulled out a tray with the residents' meals. After placing all the food items and drinks on the table in front of the residents, DS3 went back to the cart and immediately pulled another tray for the next resident. DS3 was not observed performing hand hygiene as he served lunch for all seven residents in the common area.Review of facility policy titled Meal Service with an effective date of 01/05/26 reviewed. The policy stated, . Prepare the room or serving area for mealtime . and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-03-12 · tag F0628 — isolated
    Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to provide proper notification of transfer/discharge for one of three residents sampled for closed records review. The facility did not send written notification to the office of the State Long Term Care Ombudsman (LTCO) when Resident (R) 53 was discharged . This deficient practice has the potential to affect all residents at the facility who are discharged or transferred. Findings Include:R53 was a [AGE] year-old resident admitted to the facility for short-term rehabilitation services following the removal of internal fixation device (metal implant used to stabilize broken bones). Diagnoses included but not limited to acute osteomyelitis and infection and inflammatory reaction due to internal right hip prosthesis. Review of Electronic Health Records (EHR) under Progress Notes revealed that R53 was discharged and placed under the custody of the police department on 11/05/25 for an out-of-state warrant of arrest. No documentation was found in the EHR of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-03-12 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and interviews, the facility failed to implement the person-centered intervention to provide stand by assist in the care plan to prevent falls for one resident (R) 54 sampled for Free of accident hazards/Supervision/Devices Develop/Implement Comprehensive Care Plan. The deficient practice resulted in an unsupervised fall that resulted in a major injury which caused pain and suffering for the resident. Findings include:Cross reference to F689.Electronic Health Record (EHR) reviewed. R54 had an unwitnessed fall in building 1 on the B unit on 02/06/26, that resulted in a hip fracture, transfer to the emergency room (ER) for evaluation and surgery to repair the right hip fracture. Cross reference to F689.Care plan reviewed: Revision on 01/23/2026. Focus: The resident is at risk for falls related to debility, legally blind, congestive heart failure, Diabetes Mellitus, medication side effects and fall history. Prior to the fall on 02/06/26, R54 had two falls in the facility on 12/29/25; witnessed fall-fell onto buttocks while fixing clothing by mirror; and on…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2024-09-06 · tag F0812 — failed to store, cook, and serve food safely — widespread
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations and staff interviews, the facility failed to: 1 and 2) ensure food were stored and frozen food thawed in a manner that avoids foodborne illness to the residents and 3) perform hand hygiene when distributing food trays to residents. As a result of these deficiencies, the facility put the residents at risk for foodborne illness. Findings include: 1) On 09/03/24 at 09:42 AM, initial observation of kitchen, thawing individually wrapped salmon fillets in water in a sink. Inquired with Kitchen Staff (KS)2 about the thawing salmon. KS2 stated they are having miso salmon for dinner and confirmed the salmon has been in the water for about one hour. Requested for KS2 to take the temperature of the salmon and the internal temperature of a larger fillet was 62.8 degrees Fahrenheit (F). 09/04/24 12:00 PM Conducted and interview with [NAME] (Food service Director and Dietician) shared observation with her of staff defrosting salmon and salmon was 62.8 degrees F. [NAME] confirmed temperature is out of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2024-09-06 · tag F0880 — failed to prevent and control infections — widespread
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and policy review, the facility failed to ensure staff followed the Infection Prevention and Control policies and procedures for proper use of personal protective equipment (PPE) to follow proper infection control practices. Staff working with residents on isolation precautions did not correctly doff (remove) their PPE after providing care to Covid-19 positive residents in both resident care units in the facility. The same staff were also caring for residents who were not Covid-19 positive. The deficient practice places all residents in the facility at risk for healthcare associated infections that can result in significant adverse consequences. Findings include: Facility matrix and Electronic Health Record (EHR) reviewed. Resident (R)13 is a resident in room D3 documented with Covid-19 and on isolation precautions. A second Resident in room D2 was on transmission-based precautions due to an exposure to Covid-19. A third Resident, R33 in room B1 was documented Covid-19 positive and is also on isolation precautions. Observation on Makalapua unit on…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-09-06 · tag F0552 — isolated
    Ensure that residents are fully informed and understand their health status, care and treatments.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interviews and record review, the facility failed to ensure the resident's right to be informed of the risk and benefits of proposed care for one Resident (R42) sampled. R42 had a decline in cognition due to the resident's health status. R42's cognition was not re-assessed for the resident's capacity to consent to medication(s)/treatment. The resident signed a consent for the use of antidepressant and antipsychotic medications. As a result of this deficient practice, residents with changes in condition which affect the resident's ability to understand the information required to make an informed decision are at risk for the potential of harm. Findings include: Review of the facility's policy and procedure, Psychotropic Medication (Original Effective Date 05/01/2021), use of documented, 5. Residents and/or representatives shall be educated on the risk and benefits of psychotropic drug use, as well as alternative treatments/non-pharmacological interventions. R42 was admitted to the facility on [DATE] with…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
Show the remaining 14 citations
  • Potential for harm · D2024-09-06 · tag F0600 — failed to protect residents from abuse and neglect — isolated
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interviews and record review, the facility failed to ensure one resident (Resident (R)39) was free from resident-to-resident abuse. R20 willful and intentionally punched R39 while smoking with staff present. As a result of this deficient practice, R39 sustained harm due to physical contact. The facility investigated, implemented updated interventions for resident safety, educated staff, and counseled the residents. Past non-compliance was determined as a result of the facility's corrective actions. Findings include: Review conducted for the Facility Reported Incident (FRI) document retrieved from Aspen Complaints/Incidents Tracking System (ACTS) #11078. Initial report was submitted to the Office of Healthcare Assurance on 07/10/24 and the completed report on 07/15/24. An altercation occurred when R39 requested to use R20's lighter and proceeded to take the lighter from R20's personal bag. R20 became upset that R39 was going into his personal bag and punched R39. Certified Nurse Aide (CNA)107 was present in the area, but not close enough to the residents to prevent R39 from…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Past Non-Compliance
  • Potential for harm · D2024-09-06 · tag F0609 — failed to report abuse allegations — isolated
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interviews and record review, the facility failed to ensure an injury of unknown source was reported no later than 24 hours to the State Agency (SA) and Adult Protective Service (APS) for one resident (Resident (R)42) sampled. R42 sustained bruising to the left eyebrow and left eyelid. The source of the injury is unknown due to the resident's inability to verbalize what happened and it was not witnessed by staff. The facility confirmed the injury of unknow source was not reported to the SA or APS. Review of the SA's database, Aspen Complaints/Incident Tracking System (ACTS), confirmed the facility did not submit a report of R42's injury of unknown source. As a result of this deficient practice, residents are at risk for more than minimal harm. Findings include: (Cross Reference to F610 Investigate/prevent/correct Alleged Violations) Review of R42's Electronic Health Record (EHR) documented the resident was admitted to the facility on [DATE] with diagnosis which include hemiplegia and hemiparesis of the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-09-06 · tag F0610 — failed to investigate and act on abuse reports — isolated
    Respond appropriately to all alleged violations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interviews and record review, the facility failed to thoroughly investigate an injury of unknown origin to prevent further potential abuse for one resident (Resident (R)42). Staff reported bruises to R42's left eyebrow and eyelid and the source of the injury was unknown due to the resident's inability to verbalize what happened and the injury was not witnessed by staff. The facility did not identify the injury of unknown source as a potential for abuse of a vulnerable resident and did not investigate the potential source of the injury. As a result of this deficient practice, non-verbal and/or cognitive impaired residents are at risk for more than minimal harm. Findings include: (Cross Reference to F609 Reporting of Alleged Violations) Review of R42's Electronic Health Record (EHR) documented the resident was admitted to the facility on [DATE] with diagnosis which include hemiplegia and hemiparesis of the left dominant side after an intracranial hemorrhage, epilepsy, hypertension, and cognitive…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-09-06 · tag F0625 — isolated
    Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, staff interview and review of policy, the facility failed to provide written notice of bed-hold policy for one Resident (R)8 of two residents sampled. As a result of this deficiency, there was potential for miscommunication. Findings include: Review of the Electronic Health Record indicated that R8 was transferred to the hospital on [DATE] for low blood pressure, Urinary Tract Infection. Further review did not show any written notice of bed-hold policy to the resident and/or representative. During staff interview on 09/05/24 at 12:30 PM, Administrator acknowledged that the facility did not provide written notification of bed-hold policy to R8 and/or representative. Administrator also said that the facility had used other forms for discharge/written notification at that time when R8 was discharged . Review of facility policy on Discharge, Transfer of the Guest/Resident read; Purpose, to ensure safe departure from the facility, to provide sufficient information for continued care of the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2023-09-22 · tag F0867 — failed to act on quality-improvement findings — widespread
    Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review (RR) and interview, the facility failed to have written, in their policies and procedures, data collections systems, monitoring, adverse event monitoring, feedback from direct care staff and other residents and representatives, opportunities for improvement, established with the minimum qualifications that should be established. This deficient practice has the opportunity for minimum Quality Assurance and Performance (QAPI) measures to be missed. Findings include: Observation of the policy on 09/21/23 at 10:00 AM revealed an incomplete policy and procedure demonstrating information needed to guide quality assurance and performance improvement. A concurrent record review and interview was done on 09/22/23 at 10:43 AM with the administrator and the Director of Nursing (DON). The facility was able to show their Quality Assurance and Performance Improvement (QAPI) projects and improvement but could not speak to their policy which lacked the information to describe and guide the details of a QAPI program. Administrator stated that she did not have the information…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-09-22 · tag F0725 — failed to have enough nursing staff — pattern
    Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations and interviews the facility failed to provide sufficient nursing staff to assure resident safety and to attain or maintain the highest practicable physical, mental, and psychosocial well being for four out of 15 sampled residents (Resident (R) 37, 22, 34, 36). The deficient practice has the potential to negatively effect all of the facility residents' physical, mental, and psychosocial wellbeing. Findings Include: 1) Concurrent interview and observation were conducted on 09/22/23 at 08:14 AM in the dining room. R37 verbalized that she had requested for her assigned Certified Nurse's Aide (CNA) 1 to take her back to her room a while ago, but CNA1 was nowhere to be found. R37 stated that it is very frustrating. CNA1 was then observed returning to the dining area to take one of the residents, R26, to the bathroom. R37 verbally requested to be taken back to her room after R26. CNA1 replied, okay. On 09/22/23 at 08:28 AM, R37 was observed still waiting in the dining room. On 09/22/23 at 08:34 AM, CNA1 was observed assisting R26 in the bathroom and ambulating him to…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-09-22 · tag F0676 — failed to keep up residents' daily-living abilities — isolated
    Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interviews and record review, the facility failed to provide the necessary care and services to ensure that one out of one sampled residents (Resident (R) 37) abilities in activities of daily living do not diminish. This failed practice has the potential to cause a decline in R37's mobility. Findings Include: R37 is a [AGE] year-old female admitted to the facility on [DATE]. R37 has a medical history that includes but not limited to Parkinson's disease. Interview was conducted with R37 on 09/20/23 at 11:51 AM in her room. R37 verbalized wanting to ambulate more often with a walker. R37 also added that she hasn't walked all week. Interview was conducted on 09/22/23 at 08:57 AM in the nursing administration office. State surveyor requested from the Director of Nursing (DON) R37's ambulation records. DON stated that R37 would not have any ambulation records because she was not cleared to ambulate with nursing staff. Interview was conducted with Physical Therapist (PT) in the rehabilitation room on 09/22/23…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-09-22 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview with staff, the facility failed to collaborate with the hospice provider for the development and implementation of the coordinated plan of care for one of one resident selected for hospice review. This is evidenced by the failure to include the hospice provider in the development of a plan of care and no consistent documentation of the hospice providers communication with the facility. Findings include: Resident (R)9 was admitted to the facility on [DATE]. Diagnoses include but not limited to unspecified dementia, unspecified severity, without behavioral disturbance; psychotic disturbance, mood disturbance, and anxiety; generalized anxiety disorder; and adult failure to thrive. R9 is a hospice recipient (start date of 04/14/23). Record review found no copy of the election of benefit for hospice with the resident's diagnosis to qualify for hospice and the services to be supplied by hospice provider. On 09/22/23 at 11:44 AM interviewed the facility's Director of Nursing (DON).…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-09-22 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review, and interview, the facility did not assure adequate supervision was provided to mitigate the risk of an accident for 1 (Resident 39) of 4 residents in the sample. The facility failed to ensure staff were present to implement the care plan to prevent Resident (R)39 from unsafe wandering. R39 wandered into R36's room which resulted in finding R39 on the floor. This deficient practice has the potential to result in resident-to-resident altercations. Findings include: On 09/19/23 at 12:37 PM observed the call light for Room D2 was on. There were no staff members on the unit. Staff members were on the C unit distributing residents' lunch meal at the kitchenette. Observed Registered Nurse (RN)4 pushing a cart with lunch trays on it When she approached Room D2, RN4 was heard speaking to someone, she then left the food cart and rushed off. Upon entering the room, observed Resident (R)39 on the floor in R36's room. D2 is not R39's room. R39 was observed in a sitting position with his…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-09-22 · tag F0758 — failed to limit and justify psychotropic drugs — isolated
    Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to follow through on a gradual dose reduction (GDR) for one of five sampled residents (Resident (R) 16). This deficient practice has the potential to affect all residents on anti-psychotic medications and who need a gradual dose reduction and may be clinically contraindicated at a higher dose. Findings include: Unnecessary medications record review (RR) on 09/21/23 at 01:37 PM was done. RR for Trazodone 50 milligrams (mg) revealed a GDR attempt request by the pharmacist in June of 2023. A reminder was made on pharmacy drug regimen review dated September 2023 to ask physician to respond to a GDR attempt request for Trazodone from June 2023. Interview was done on 09/22/23 at 08:41 AM with the Director of Nursing (DON) who stated that this was not done, and it was missed but we are taking care of it now. RR on 09/22/23 at 10:00 AM revealed a new order for GDR of Trazodone 50 mg to decrease to 25 mg every night (qhs) on 09/21/23. Policies for gradual dose…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-09-22 · tag F0812 — failed to store, cook, and serve food safely — isolated
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, document review, and interview with staff, the facility failed to: ensure potentially hazardous foods (raw chicken and fish) were thawed properly; food items were sanitarily stored; stored food items were uncovered/sealed; stored boxes of food direly on the floor; and food items were not labeled to assure they are discarded in accordance with the facility's policy and procedures. Findings include: On 09/19/23 at 09:50 AM a brief tour of the kitchen was conducted with [NAME] (C)1. Observed raw chicken in the sink. The chicken was in an opened plastic bag and covered with water. C1 reported the chicken is being thawed for cooking today. Inquired whether they run water while thawing food items. C1 did not respond. Observation with Server of food storage bins found three bins stored under a shelf. The bins had a clear plastic cover that could be slid back to open the container. Observed, oatmeal stored in a brown bag that was not sealed at the top. Further observed the back portion of the lid…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-09-22 · tag F0880 — failed to prevent and control infections — isolated
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation and interview with staff, the facility failed to ensure staff followed infection control procedures for a resident on contact precautions. This deficient practice has the potential to result in transmission of communicable infections. Findings include: On 09/19/23 at 11:05 AM observed Resident (R)94 had signage posted outside of her room regarding contact precautions. Overheard staff member in the resident's room. R94 requested water. The staff member removed personal protective equipment (PPE). Upon return staff member went to the cart housing PPE, placed water container on the cart, donned gown, removed a pair of gloves from the box, and don gloves. Staff member delivered the water and doffed all PPE in the resident's room. The staff member was overheard informing R94 that they will do a diet trial. The staff member hand sanitized with alcohol-based hand sanitizer (ABHS). As the staff member was leaving the unit, briefly interviewed the staff member. Staff member confirmed she is the Speech-Language Pathologist (SLP) and was assessing resident for diet…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-09-22 · tag F0919 — failed to provide a working call system — isolated
    Make sure that a working call system is available in each resident's bathroom and bathing area.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation and interview with staff, the facility did not assure the toilet and shower call light system was accessible for residents lying on the floor. This deficient practice has the potential to affect residents' ability to call for help if they fall to the floor. Findings include: On 09/21/23 at 08:50 AM interview and concurrent observation was made with Maintenance Associate (MA)1 on Unit D of both bathrooms, inquired if a resident falls to the ground, is the call light cord next to the toilet and in the shower long enough to pull for the resident to access. MA1 stated they try not to make the cord too long as they don't want it to get tangled. MA1 confirmed the cord may not be long enough. On 09/21/23 at 09:00 AM concurrent observation and interview was conducted with MA1 and MA2. Observation of the two residents' bathrooms on Unit C was done. The MAs confirmed the cord was not long enough for the toilets in both bathrooms for residents to access if on the ground. And the cord for the shower was not long enough for residents to access if on the ground. MA2 stated…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Environmental Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-09-22 · tag F0925 — failed to control pests — isolated
    Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on observation, the facility did not assure it had an effective pest control program. Observation of the kitchen found ants crawling on storage bin. Although the facility has a contract for pest control services, there were observations of ants crawling on the storage bin. This deficient practice has the potential to have food items contaminated resulting in food borne illnesses. Findings include: On 09/19/23 at 09:50 AM observed a storage bin with ants crawling outside of the bin and an ant in the bin. The Server reported, the bin contained brown sugar. Second observation on 09/20/23 at 09:49 AM found ants crawling on the bin. Third observation on 09/20/23 at 10:00 AM found ants crawling on the bin. The food service director reported the facility receives monthly pest control services. A copy of the last invoice and pest control service was provided.

    Environmental Deficiencies · Deficient, Provider has date of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

“Disputed” is CMS’s own flag, not our reading: the CMS deficiency file records whether the home has formally contested a citation, and we reproduce that. IDR is Informal Dispute Resolution, run by the state survey agency that wrote the citation; IIDR is Independent Informal Dispute Resolution, a separate process before an outside entity, available when CMS has proposed a civil money penalty. They are different processes and we mark them differently. Two things to hold at once. A disputed citation is still a citation — it was written by a surveyor, it stands on the record unless and until it is changed, and we neither hide it nor discount it. And we cannot tell you how the dispute came out: CMS publishes that a citation is under dispute, not the outcome, so a tag marked here may since have been upheld, reduced, or deleted, and an unmarked tag may have been disputed and resolved before this file was cut. Ask the home what it disputed and why — it is entitled to tell you, and the answer is often the most informative thing on this page.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

$10,628 in federal fines across 1 penalty.

  • $10,628 — penalty dated 2026-03-12

Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.

Part of a chain

This home belongs to OHANA PACIFIC MANAGEMENT CO. — 6 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →

RatingThis homeChain avg
Overall 4 of 53.3+0.7 vs chain
Health inspection 3 of 52.8+0.2 vs chain
Staffing 5 of 54.3+0.7 vs chain
Quality measures 3 of 53.7-0.7 vs chain
The other 5 homes this chain runs (chain average 3.3★, per CMS)

A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.

Who owns this facility

Owner / managerTypeRoleSince
MORIKUNI, SUANNEIndividualCORPORATE OFFICER; OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 01/01/2015
OHANA PACIFIC MANAGEMENT COMPANY INCOrganizationOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 11/12/2009
HATA, RANDALLIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 11/12/2009
KISHABA, RICHARDIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 11/12/2009
KOP, ARNOLDIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 01/01/2025
LO, WESLEYIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 01/01/2020
LORE, ANDREWIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 02/01/2022
MCCLENNON, PAMELAIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 04/01/2025
SMITH, JOELIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 12/01/2025
KISHABA, SANDRAIndividualINDIVIDUAL IS AN OWNER, PARTNER OR TRUSTEE OF ANY ADP OF THE SNFsince 12/01/2025
UKAUKA, LEAIndividualADP OF THE SNFsince 08/18/2021
UKAUKAU, BLOSSOMIndividualADP OF THE SNFsince 08/18/2021

CMS files one row per role, so the 22 rows in the source record cover these 12 parties — each is shown once here with every role it holds. Nothing is omitted. The source lists no ownership percentage for any of them — PECOS records a share only for equity interests, not for board or management roles.

1 organizational owner listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.

Follow the money — this home’s finances

Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.

$7.0M
Net patient revenuemost recent cost report
-4.2%
Operating marginrevenue minus expenses
$887K
Related-party expense12% of expenses
Who pays — share of resident-days
Medicaid 81%Medicare 3%Other / private 16%

About 81% of this home’s resident-days are paid by Medicaid, which reimburses well below the cost of care in most states. Heavily Medicaid-dependent homes run on thinner budgets — a context worth holding next to the staffing and inspection record, not a fault in itself. This home reported $887K paid to related parties — landlords or management companies under common ownership — equal to about 12% of its total expenses. Money routed to affiliated companies can leave a home’s own books looking lean while owners still profit; it is the mechanism regulators watch most closely in private-equity and REIT deals.

Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.

Cost & finances

$435per resident / day
operating cost
$13,229per month
≈ monthly operating cost
$418per day
avg. revenue, all payers

Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.

What families pay in HI

Paying with Medicaid

This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Hawaii Medicaid page.

Typical monthly cost in Hawaii
$15,473/mo
Nursing home (semi-private)
$16,395/mo
Nursing home (private)
$12,096/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 125062. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2026-03-12, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

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