No sales calls · nothing personal collected unless you ask us to · no facility pays to be here
Text size
Contrast

Pu'uwai 'o Makaha

84-390 Jade Street, Waianae, HI 96792 · For profit - Limited Liability company · 93 certified beds · (808) 695-9508 Medicare & Medicaid certified

Call the home — (808) 695-9508 Need help choosing, fast? Free, unbiased: Eldercare Locator 1-800-677-1116
Behavioral-health or dementia-care citation — no harm found (F0740)1 actual-harm citation1 actual-harm citation CMS recorded as corrected before the inspection ended (past non-compliance)
Insights

The public record raises real questions here. Weigh the concerns below carefully.

In its favor
  • a strong health-inspection score (4/5) — the hardest rating to game (though it’s ranked within its own state, not nationally)
  • no federal fines or payment denials on record
  • a high payroll-based staffing rating (4/5)
  • lower-than-typical staff turnover (28% vs 45% nationally) — better care continuity
Worth asking about
  • it has 1 actual-harm citation
  • inspectors recorded 1 serious finding as past non-compliance — the problem was found, fixed, and verified before the survey closed, so it is history rather than a current condition, but it is still worth asking what changed
  • a high number of inspection citations overall (37) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

4/5
CMS overall
4 of 5
Health inspectionSurveyor-assigned, ranked within your stateInspector-verified 4 of 5
StaffingFrom payroll records (PBJ) 4 of 5
Quality measuresSelf-reported by the facility 3 of 5

Location & what’s nearby

Hospital
 
Urgent care / clinic
85-335 Imipono Pl
Pharmacy
84-1160 FARRINGTON Highway · (808) 696-4334 · Call to confirm hours
Grocery
84-1170 Farrington Hwy · (808) 695-0227 · Call to confirm hours
Park
84-730 Manuku St · (808) 695-9466 · Typically dawn to dusk
Place of worship

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measures 3 of 5
Long-stay residentspeople who live here 3 of 5

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Trend — is this home getting better or worse?

Over 2025-02 to 2026-06, this home’s CMS overall rating improved from 2 to 4 stars. From monthly CMS archive snapshots.

Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.

Overall rating4★
Inspection scorelower = better
See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents whose need for help with daily activities increased13.2%16.8%15.4%better
Long-stay residents who lose too much weight3.3%4.9%5.4%better
Long-stay residents with a catheter left in their bladder1.3%1.0%0.9%worse
Long-stay residents with a urinary tract infection3.2%2.4%2.0%worse
Long-stay residents with depressive symptoms0.0%1.2%6.5%check this — see note marked star below the table
Long-stay residents who were physically restrained0.0%0.3%0.1%better than state — see note marked double-dagger below the table
Long-stay residents with falls causing major injury1.8%1.9%3.3%better
Long-stay residents whose ability to walk worsened41.3%20.4%16.1%worse
Long-stay residents on antianxiety or hypnotic medication8.4%9.1%18.9%typical for the state — see note marked double-dagger below the table
Long-stay residents given the seasonal flu vaccine100.0%95.4%95.3%typical
Long-stay residents with pressure ulcers2.6%3.4%4.7%better
Long-stay residents with worsening bladder/bowel control11.4%17.6%21.2%better
Long-stay residents who got an antipsychotic medication — see the note below the table23.6%11.9%17.1%worse
Short-stay residents who newly got an antipsychotic medication4.3%1.4%1.4%worse
Short-stay residents given the seasonal flu vaccine91.1%84.7%79.4%better

* This home reported 0% on a measure where lower is better. That can mean genuinely excellent care — but because the number is self-reported, a zero can also mean the problem was not recorded. Weigh it against the inspection record above.

On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.

§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

0.18U.S. median 0.31
Therapy hours / resident / day
0.09hours / resident / day
Physical therapy
0.09hours / resident / day
Occupational therapy
0.01hours / resident / day
Speech therapy

Therapy staffing: this home’s payroll records show 0.18 therapist hours per resident per day in 2026Q1 — more than 18% of the 13,892 homes that report any therapy hours at all.

Weekend therapy: weekend therapy hours are 20% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

See every short-stay measure CMS publishes for this home
MeasureThis homeU.S. medianPeriod coveredCMS’s call
Got home and stayed homeRate of successful return to home or community from a SNFnot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNFnot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at dischargenot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at dischargenot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Moving around at dischargePercentage of residents who are at or above an expected ability to move around at dischargenot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identifiednot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care settingnot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final dischargenot reported — Newly certified nursing home with less than 12-15 months of data available or the nursing home opened less than 6 months ago, and there were no data to submit or claims for this measure.
Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF staynot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsenednot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalizationnot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs1.081.02Oct 2022–Sep 2024CMS makes no comparison for this measure

From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.

Staffing

1.06
RN hours/ resident / day
0.51
LPN hours/ resident / day
2.69
Aide hours/ resident / day
4.26
Total nurse hours/ resident / day
0.76
RN hoursweekends
27.6%
Total nursing turnover
31.3%
RN turnover

How full it usually is: this home is certified for 93 beds and averages 62.9 residents a day — about 68% occupied, or roughly 30 beds typically open. It often has substantial empty capacity — worth asking why, since low census can reflect either a new or shrinking home or one families are avoiding. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 4.26 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 1.06 is at or above the 0.55-hour RN benchmark and nurse-aide staffing of 2.69 is at or above the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 3.65 hrs/resident/day on weekends vs 4.50 on weekdays — 19% thinner on weekends. RN hours go from 1.18 to 0.76 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

This home’s total nursing-staff turnover of 28% is below the national median of 45%.

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

8
deficiencies at the latest standard inspection (2025-07-25)
9
at the previous standard inspection (2024-07-26)

Deficiencies are fewer than at the previous inspection — improving. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

37 citations, most serious first. The 12 most serious are shown; the remaining 25 are one tap away and print in full.

  • Actual harm · Gcited before2023-08-31 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interviews and record/document review, the facility failed to take immediate interventions and provide adequate supervision to one resident (R)1 after she attempted suicide. On 08/22/2023, R1 wrapped the call light cord around her neck in a suicide attempt. After R1 was found, the staff did not immediately remove all items that could be used to harm self, or provide adequate supervision. As a result of this deficiency, R1 was able to access cords and attempted to hurt herself again two times. At the time of survey, the staff was found to have addressed the deficiencies and were in compliance. The citation meets the criteria for past noncompliance. Findings include: 1) On 08/22/2023, the Office of Healthcare Assurance received the initial facility report (FRI) regarding an attempted suicide. The initial report included: - R1, admitted : 06/24/2023. Dx Hemiplegia (paralysis) and hemiparesis (weakness) following cerebral infarction (stroke) affecting dominant side, dysarthria (speech difficulty) following…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Past Non-Compliance
  • Actual harm · G2023-07-28 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews, and record review, the facility failed to ensure one resident sampled (Resident (R)2) sampled received professional standard quality of care. R2 was readmitted to the facility on [DATE] from an acute hospital with an ostomy bag. The facility did not develop care plans, which drives the care of residents for malnutrition, pain, and prevention of pressure injury/pressure ulcer. On admission, the physician identified R2 to be at risk for malnutrition, R2 was not assessed by the Dietician until 9 days after admission when contacted by the facility due to R2's poor oral intake, refusing meals, and having a significant weight loss of 12.09%. R2 was not ordered pain medication for severe pain (7-10 on the Numeric Pain Rating Scale) despite R2 reporting a pain score of 8 on two separate documented occasions, and a care plan was not developed for pain. R2 was not administered pain medication prior to or after treatment of a PU during which the resident verbally and non-verbally…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-07-25 · tag F0558 — failed to accommodate residents' needs and preferences — isolated
    Reasonably accommodate the needs and preferences of each resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interview and record review, the facility failed to ensure call system equipment was within reach for one of one resident (Resident (R)2) sampled. The deficient practice placed R2 at risk of not having emergent needs met in a timely manner and has the potential to affect all residents that rely on staff for assistance with activities of daily living.Findings include: R2 was a [AGE] year-old resident admitted to the facility on [DATE] for long term care placement. Diagnoses included but not limited to quadriplegia (partial or complete paralysis of all four limbs), panic disorder and depression. BIMS (Basic Interview for Mental Status) score on 06/02/25 was 15, indicating that R2 is cognitively intact. On 07/22/25 at 12:04 PM, observed R2 lying in bed with head elevated. R2 had just finished eating lunch and was assisted by staff. The touch pad call light was on the floor and out of R2's reach. Returned to R2's room two separate occasions on 07/22/25 at 01:43 PM and 03:22 PM. Touch pad call…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-07-25 · tag F0677 — failed to help fully-dependent residents with daily care — isolated
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to provide the necessary care and services to maintain the activities of daily living (ADLs), specifically personal and oral hygiene, for 1 of 1 resident sampled for ADLs. As a result of this deficient practice, Resident (R)41 was hindered from attaining his highest practicable well-being and placed at risk for a decreased quality of life. Findings include:Resident (R)41 is a [AGE] year-old male admitted to the facility on [DATE] for long-term care. R41's diagnoses include, but are not limited to, Guillain-Barre syndrome (neurological disorder where the immune system mistakenly attacks the body's peripheral nerves which can lead to muscle weakness, tingling, and in severe cases, paralysis) and quadriplegia (a condition characterized by the partial or complete paralysis of all four limbs and the torso), with a colostomy (surgery that creates an opening for the colon through the belly, allowing stool to collect in a bag or pouch attached to…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-07-25 · tag F0688 — failed to keep residents mobile / prevent decline — isolated
    Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure 1 of 6 residents (Resident (R)52) sampled for limited range of motion (ROM) received the appropriate treatment, equipment, and/or services to increase or prevent further decrease in his mobility. As a result of this deficient practice, R52 was placed at risk of worsening contractures and hindered from reaching his highest practicable well-being. Findings include:Resident (R)52 is a [AGE] year-old male admitted to the facility on [DATE]. His diagnoses include, but are not limited to, hemiplegia (paralysis on one side of the body) and hemiparesis (weakness on one side of the body) affecting his left side following a stroke, past fracture of the neck of his right femur (top of thigh bone/hip), and contractures (a shortening and hardening of muscles, tendons, or other tissue, often leading to deformity and rigidity of joints) of his left knee and left ankle. Review of his most recent Minimum Data Set (MDS) assessment with an Assessment…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-07-25 · tag F0697 — failed to manage pain — isolated
    Provide safe, appropriate pain management for a resident who requires such services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to prevent and manage pain adequately for 1 of 2 residents (Resident (R)8) sampled for pain. Specifically, the facility failed to ensure that R8's narcotic pain medication remained available and in stock for her as needed use and failed to offer her any non-pharmacological interventions in its absence. As a result of this deficient practice, R8 was prevented from attaining or maintaining her highest practicable level of well-being. Findings include:Resident (R)8 is a [AGE] year-old female admitted to the facility on [DATE] for long term care. Her diagnoses include, but are not limited to, polyarthritis (a condition characterized by inflammation, pain, and stiffness in five or more joints simultaneously), acquired (surgical) absence of left leg below knee, chronic post-traumatic stress disorder, and generalized muscle weakness. Review of her most recent Minimum Data Set (MDS) assessment with an Assessment Reference Date (ARD) of 06/09/25,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-07-25 · tag F0761 — failed to label and store drugs safely — isolated
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, interviews, and record review, the facility failed to ensure that medications in two of two medication carts were stored and locked in accordance with professional standards. Proper storage of medications and locking of the medication cabinet is necessary to promote safe administration practices and decrease the risk for medication errors. This deficient practice has the potential to affect all residents in the facility who take medications.Findings include: 1) On 07/25/25 at 07:40 AM, Team 1 medication cart was inspected with Licensed Practical Nurse (LPN)10 present. Two expired medications for Resident (R)1 were found: · Genteal Tears Severe 3-94% ointment was observed with an open date of 05/04/25 and discard date of 07/04/25 written on a facility label attached to the ointment tube. Upon review of the Electronic Health Record (EHR), a readmission date of 06/05/25 for R1 was found with no readmission order for this medication. · Novolog U-100 Insulin vial was observed with an open date of 06/06/25 and discard date of 07/04/25 written on a facility label…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-07-25 · tag F0812 — failed to store, cook, and serve food safely — isolated
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation and interview, the facility failed to ensure that one refrigerator was kept in a clean and sanitary condition in accordance with professional standards for food safety and resident food items were expired and not discarded. Both storing food items in an unsanitary refrigerator and not discarding expired food items has the potential to result in development of foodborne pathogens which may cause discomfort to the residents upon consumption and development of foodborne illnesses for the residents. Findings include:On 07/22/25 at 12:39 PM, an inspection of a refrigerator located in a room near the Team 1 and Team 2 nurses' station used to store resident food and liquids was done. The following was noted: [NAME] sediments in the compartments on the inside of the refrigerator door. Scattered red stains under the left side of a storage compartment in the refrigerator. Scattered red stains along the inside top edge of the freezer door. Scattered red stains and yellow sediments in a storage compartment of the freezer. Build up of yellow and brown debris at the bottom of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-07-25 · tag F0880 — failed to prevent and control infections — isolated
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation and interview, the facility failed to ensure appropriate protective and preventative measures were performed to prevent infections and communicable diseases as evidenced by two staff members not removing gloves and not performing hand hygiene after completing incontinence care and before touching clean items for Resident (R) 1. This deficient practice has the potential to affect other residents who require assistance with care of bowel and bladder incontinence.Findings include:On 07/24/25 at 01:58 PM, observed Resident Care Manager (RCM) 1 and Licensed Practical Nurse (LPN) 10 providing incontinence care, specifically, cleaning of bowel movement incontinence for R1. Once incontinence care for R1was completed, observed RCM1 and LPN10 not removing gloves, not performing hand hygiene, and not donning a new pair of gloves before application of a clean adult incontinence brief, straightening out R1's linens, repositioning his body position, applying bilateral heel protectors, and placing the top sheet over his body.On 07/24/25 at 02:21 PM, interviewed RCM1 who stated…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-07-25 · tag F0921 — failed to keep a safe, functional, sanitary building — isolated
    Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, interviews and record review, the facility failed to provide the residents a safe and clean environment. The sink in one of the shower rooms had water leaking into a plastic bucket and spilling onto the floor. This deficient practice could affect all residents and staff in the facility if the environment is not kept in good repair, putting them at risk for falls and injury.Findings include: On 07/23/25 at 08:32 AM, while standing in the hallway outside of the resident's shower room, observed a bucket almost full of water that was dripping from the faucet and underneath the sink. Water was dripping on the bathroom floor from the pipes under the sink. No cautionary signs such as Wet Floor signs were observed to warn staff and residents. On 07/23/25 at 08:32 AM, an interview was done with Resident Care Manager (RCM2) and she confirmed the floor was wet from the leaking sink and stated that she will notify the maintenance department. On 07/23/25 at 09:17 AM, concurrent observation and interview done with Director of Maintenance (DOM) and Maintenance Staff (MS).…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Environmental Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-07-26 · tag F0584 — failed to keep a safe, clean, comfortable home — pattern
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and document review, the facility failed to provide a comfortable temperature of hot water to residents that received showers in two shower rooms in Unit Two. In addition, there was no hot water available in the bathroom sink between room [ROOM NUMBER] and 29. Findings include: On 07/22/24, at approximately 08:30 AM, during the initial tour of Unit Two, identified the hot water in the bathroom sink between Room (Rm) 27 and 29 did not get warm. On 07/25/24 at approximatley 01:30 PM, during an interview with the Maintenance Director, he said the facility had been having problems with the hot water on Unit Two, and had recent work completed to provide warm/hot water, but the issue continued. At that time, accompanied the Maintenance Director to the Unit Two. He ran the water in the sink of RM [ROOM NUMBER]/29 and confirmed there was no hot water. The two shower rooms were then checked by the Director, which were also confirmed not to have warm water of a comfortable temperature for…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-07-26 · tag F0812 — failed to store, cook, and serve food safely — pattern
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, temperature log review and interview, the facility failed to: 1. Store clean dishes, pots, and pans on a rack free of rust colored debris: 2. Failed to document temperatures of all refrigerators and freezer on their logs for one day (07/14/24) and: 3. Failed to take off and dispose of dirty gloves before going from one kitchen to another. The deficient practice could affect all residents and visitors who eat meals provided by the kitchen. Findings Include: On 07/22/24 at 8:30 AM during initial tour observed clean dishes and clean pots and pans stored on a dirty rack which had rust colored debris. Inquired with Kitchen Manager who acknowledged rust colored debris on the rack. During this initial tour of the kitchen requested to review the temperature logs for the refrigerators and freezers and Kitchen Manager brought out five paper sheets of logs. Inquired which log belonged to each refrigerator or freezer and Kitchen Manager was unable to say. [NAME] was able to state which log belonged to each refrigerator and freezer, but surveyor noted two logs have the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
Show the remaining 25 citations
  • Potential for harm · E2024-07-26 · tag F0842 — failed to keep accurate, complete medical records — pattern
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY 4) R60 was a [AGE] year old female with a medical history that included acute respiratory failure due to acute on chronic heart failure. RR revealed the following: Physician written order start date [DATE]: Code Status: Do Not Attempt Resuscitation/No artificial nutrition by tube. Provider Orders for Life-Sustaining Treatment (POLST) Document dated [DATE]: Do Not Attempt Resuscitation/DNAR (allow natural death) signed by R60. Social Service (SS) Progress note dated [DATE] at 10:44 AM.She does not wish to fill out an advance directive nor did she want educational pamphlet explaining it. Full code status . The SS progress note was inaccurate. 3) R32 is a [AGE] year-old male resident with a diagnosis that included Dementia with other behavioral disturbances. R32's cognitive status is severely impaired (per RR of his Annual Minimum Data Set (MDS) with Assessment Reference Date (ARD) of [DATE]. During an observation on the unit on [DATE] at 1:15 PM observed R32 had a fall alarm clipped to his gown. RR of CP for Falls…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-07-26 · tag F0641 — isolated
    Ensure each resident receives an accurate assessment.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review (RR) and interview, the facility failed to: 1. Include an accurate assessment of resident's psychological state in the quarterly Minimum Data Set (MDS) for one Resident (R32) and; 2. Failed to identify that a bed alarm was in place. The deficient practice failed to accurately assess the resident's psychosocial wellbeing. The residents in the facility with psychological needs are affected. Findings include: Cross reference to F741 Behavioral health services. Electronic Medical Record (EMR) reviewed 06/17/24. Mood and behavior were not coded on the Annual Minimum Data Set (MDS) with Assessment Reference Date (ARD) 06/17/24 with any indicators of psychosis and the bed alarm was not coded as being used. The bed alarm is documented throughout the nursing notes as being in place for R32. Interview on 07/25/24 at 2:51 PM with the Director of Nursing (DON) and Social Services Director (SSD). The surveyor asked why the mood and behavior assessments didn't include an accurate description of the resident's documented behaviors. The SSD replied that the behaviors may not…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-07-26 · tag F0657 — failed to keep the care plan current — isolated
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review (RR) the facility failed to revise one Resident's (R35) care plan (CP) timely to reflect the status/treatment of her fractured leg after a fall. As a result of this deficiency, staff may not have been aware of the treatment plan required monitoring and interventions needed. This deficient practice could affect any resident. Findings include: R35 is a [AGE] year-old who had lived at the facility since 03/02/21. She had cognitive communication deficit, major depressive disorder, severe psychotic symptoms, and dementia with behavioral disturbance. R35 has muscle weakness, difficulty walking and uses a wheelchair for mobility. She is moderately impaired with a Brief interview for Mental Status (BIMS) score of 8. On 05/24/24 R34 fell and injured her left lower leg. She was transferred to the emergency room for care, where she was diagnosed with fracture of the tibia/fibula. She returned to the facility on 5/25/24 with an orthopedic boot splint on her leg. On…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-07-26 · tag F0675 — failed to support quality of life — isolated
    Honor each resident's preferences, choices, values and beliefs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interviews, and record review (RR), the facility failed to make arrangements for one Resident (R35) to be transported to an appointment with a consultant. As a result of this deficiency, there was a delay taking her cast off. This deficient practice could affect any resident with outside appointments and may prevent them from meeting their highest potential of psychosocial and medical well-being. Findings included: R35 is a [AGE] year-old who had lived at the facility since 03/02/21. Diagnoses included cognitive communication deficit, major depressive disorder, severe psychotic symptoms, and dementia with behavioral disturbance. R35 has muscle weakness, difficulty walking and uses a wheelchair for mobility. She is moderately impaired with a Brief interview for Mental Status (BIMS) score of 8. On 05/24/24 R34 fell and injured her left lower leg (LLE). She was transferred to the emergency room for care, where she was diagnosed with fracture of the tibia/fibula. She returned to the facility on…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-07-26 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interviews, and record review RR), the facility failed to provide supervision of one Resident (R) 3 to ensure the safety of female residents. Specifically, the facility investigated an allegation that R3 inappropriately touched a female resident (R6). As a result of that investigation R3 was to be supervised when in the presence of vulnerable females to ensure their safety. R3 was observed to be alone in the dining area with a female resident (R39) on 07/24/24, which put her safety at risk. If R3 is not supervised, it puts all female residents at risk of a similar occurrence, which could result in psychological or physical harm. Findings include: The Office of Healthcare Assurance (OHCA) received a facility incident report, (FRI) intake 11041 regarding an alleged resident to resident abuse. The report documented on 06/29/24 a Certified Nurse Assistant (CNA) observed R3 seeming to touch resident's (R6) private area over her clothing. Nursing attempted to find out more about the situation…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-07-26 · tag F0740 — failed to provide behavioral / mental-health care — isolated
    Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review (RR) the facility failed to: 1. Ensure it provided an environment to promote the mental and psychosocial wellbeing for one resident in the sample Resident (R) 32 was agitated and distressed evidenced by loud yelling and acting out while isolated in his room. 2. The nursing staff did not monitor R32's behaviors or; 3. Report changes to the physician for four days and; 4. Implement non-pharmacological interventions in his plan of care. The deficient practice resulted in the resident having poor psychological and emotional health and self-inflicted injuries that occurred as a result of his behavioral outbursts. Residents in the facility with psychological and emotional health needs are at risk. Findings include: R32 is a [AGE] year-old male resident admitted to the facility on [DATE]. His Diagnoses included cerebral infarction (stroke) with left sided weakness; vascular dementia with behavioral disturbances; aphasia (unable to speak) and severe anxiety. His…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-07-26 · tag F0790 — failed to provide dental care — isolated
    Provide routine and 24-hour emergency dental care for each resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and interview the facility failed to assist Resident (R) 13 in scheduling a dental appointment that he missed on 11/28/23 (per Dental clinic) and 12/05/23 (per resident's Care Plan) for a cleaning. The deficient practice could affect all residents in the facility who require assistance in scheduling dental appointments. Findings Include: On 07/23/24 at 10:48 AM during Record Review (RR) of R13's Electronic Health Record (EHR) found resident has a Care Plan (CP) in place for at risk for mouth or facial pain related to decaying (cavity) and/ or broken natural teeth 10/19/23 oral thrush. Dental appointment made for 12/05/23 for cleaning. During this record review of R13's progress notes found a nurse had documented on 12/5/23 R13 left the facility to go to an appointment but the facility nurse did not state what the appointment was for. Another progress note dated later in the day on 12/5/23 was written by another facility nurse who documented R13 returned to the facility at 4 PM but did not state where he returned from. On 07/25/24 at 12:20 PM interview and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-08-31 · tag F0657 — failed to keep the care plan current — isolated
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interviews and record review, the facility failed to update one resident's (R)1 care plan (CP) timely to include interventions to address her aggressive behavior and mood, when she verbalized feelings staff did not like her or want to care for care because she was transgender. Due to this deficiency, R1's CP was not comprehensive and did not include person centered care approaches to meet her individual needs. This deficiency has the potential to affect all residents if the CP is not comprehensive, so residents can achieve their highest potential of physical and emotional well-being. Findings include: 1) R1 was admitted to the facility on [DATE] following a stroke affecting the right dominant side. Past pertinent medical history included dysarthria (difficulty speaking) following a stroke, psychoactive substance abuse (harmful use of psychoactive substances, including alcohol and illicit drugs), conversion disorder (mental health condition that disrupts how your brain works) with seizures or…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-08-31 · tag F0740 — failed to provide behavioral / mental-health care — isolated
    Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interviews, and record review, the facility failed to make a referral that was part of one resident's (R)1 behavioral health care plan (CP). Specifically, R1 was to have a referral made to a local Health Care Center (HCC) for a psychologist consult as soon as possible. The referral was not made. As a result of this deficiency, R1 did not get the behavioral health services needed to meet her highest level of psychological well-being. This deficiency has the potential to affect any resident with an outside consult. Findings include: 1) R1 was admitted to the facility on [DATE] following a stroke affecting the right dominant side. Past pertinent medical history included dysarthria (difficulty speaking) following nontraumatic intracerebral hemorrhage, psychoactive substance abuse (harmful use of psychoactive substances, including alcohol and illicit drugs), conversion disorder (mental health condition that disrupts how your brain works) with seizures or convulsions, hypertension, major depressive disorder,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2023-07-28 · tag F0865 — failed to run a quality-improvement (QAPI) program — widespread
    Have a plan that describes the process for conducting QAPI and QAA activities.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interviews and record review, the facility failed to ensure the QAPI program made a good faith attempt to analyze the data collected to identify performance indicators of the corrective actions implemented to determine if the facility is sustaining corrections. The facility conducted audits related to deficient practices identified by the survey team during a recertification survey. The data from the audits was not analyzed to determine if the corrective actions were sustained, or if revisions are necessary. Findings include: (Cross Reference to F882 Infection Preventionist Qualification/Role) On 10/16/23 at 11:11 AM, conducted an interview with the Director of Nursing, (DON), Administrator, and the Regional Nurse Supervisor (RNS) regarding the facility's Plan of Correction (POC) for the recertification survey completed on 07/28/23. Requested to review the Quality Assurance Performance Improvement (QAPI) meeting minutes. Review of the QAPI meeting minutes conducted on 10/03/23 documented the Agenda Item related to the recertification survey findings were marked as Action in…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-07-28 · tag F0550 — failed to protect resident dignity and rights — pattern
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations and interviews, the facility failed to ensure the resident's right to a dignified existence for four residents (Resident(R)65, Anonymous Resident (AR)1, AR2, and AR3). R65 reported staff did not respond to the resident's activated call light or assess/acknowledge the resident if staff could not immediately assist the resident for 30-45 minutes while on isolation precautions. Observations and/or interviews with AR1, AR2, and AR3 confirmed call lights were not being addressed in a timely manner despite the presence of staff. As a result of this deficient practice, the residents are at risk for potential physical and psychosocial harm. Findings include: On 07/28/23 at 08:52 AM reviewed the intake number (#)10399 from the Aspen Complaints Tracking System (ACTS). Complaint received to the Office of Healthcare Assurance (OHCA) on 07/03/23 via telephone. R65 reported that on admission the resident in isolation for 10 days due to being positive for COVID-19 and during that time, the resident had to wait 30-45 minutes for staff to respond and address the resident's…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-07-28 · tag F0577 — pattern
    Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations and interview, the facility failed to ensure the most recent survey results and plan of correction post notice of the availability of such reports in areas of the facility that are prominent and accessible to the public. Finding includes: On 07/27/23 at 12:15 PM, while on the lower unit this surveyor was unable to locate the facility's posting of the most recent survey results. At 12:19 PM, conducted an interview and observation of the most recent survey results with the Director of Nursing (DON). Informed the DON that this surveyor was unable to locate the most recent survey results. The DON escorted this surveyor into the main dining room (lower unit) and showed this surveyor the survey results binder which was in a corner of the dining room near the entrance to the rehab room. Only residents and family in that corner of the dining room would be able to visibly see the results binder. There was no clear indicator on the bulletin board (where the results were located) to highlight the presence of the results. Also, when residents are assisted to the dining…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-07-28 · tag F0584 — failed to keep a safe, clean, comfortable home — pattern
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, staff interviews, and record review, the facility failed to provide a homelike environment for a resident (Resident(R)49) in hospice care, staff interrupting resident meals to administer medication, and residents receiving meals in the shared dining areas. R49's is a hospice resident and the resident's room walls were bare, no pictures, calendars, or any personal items, to ensure a homelike environment and equipment (not in-use) was being stored in the room. Resident's meals were left on trays while dining in the main dining room on both units (Unit 1 and Unit 2) throughout the survey. As a result of this deficient practice the residents are potentially at risk of psychosocial harm. Findings include: 1) Observations of the same five residents having lunch in the Unit 2 dining room on 07/25/23 at 12:17 PM; 07/26/23 at 12:15 PM; and 07/27/23 at 12:15 PM confirmed on the first two days 4 of 5 residents meals and beverages remained on trays and on the last day, all resident meals remained on…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-07-28 · tag F0761 — failed to label and store drugs safely — pattern
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record reviews, and interviews, the facility failed to appropriately address out of range temperature for one of its two medication refrigerators and discard expired glucose testing supplies. This deficient practice has the potential to negatively affect the efficacy and integrity of medications that require to be stored at proper temperatures and placed all residents that need glucose testing at risk for potential harm as their medical care is dependent on precise glucose test results. Findings Include: On [DATE] at 09:07 AM, observation of the medication refrigerator was done with Resident Care Manager (RCM) 1 in the medication storage room. The refrigerator contained insulin, suppositories, and vaccines. A document titled Medication Refrigerator Temperature Record was placed in a plastic protective sleeve on the door of the refrigerator. RCM1 said the nurses check and log the temperature daily. Review of the document showed that under Standard, the temperature range was noted as 36-46…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-07-28 · tag F0812 — failed to store, cook, and serve food safely — pattern
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations and staff interviews, the facility failed to follow food safety requirements. The temperature for the refrigerator used for food storage was out of range and a container of juice was found in a refreshment refrigerator that was over one month from the date it was opened. This deficient practice has the potential to affect all residents, visitors and staff who have meals served by the facility, placing them at risk for food-borne illnesses. Findings include: On 07/27/23 at 10:32 AM while checking on the nourishment refrigerator in Unit 2, an opened container of prune juice was found that was half full. The date written on the cap was 06/14/23. Asked Registered Nurse (RN) 18 how long the container of prune juice is good for once opened. RN18 said she was not sure but will ask kitchen staff. RN18 then called the kitchen and spoke to one of the staff. After RN18 hung up the phone, she confirmed the prune juice was only good for 7 days after it has been opened. RN18 apologized and proceeded to empty the bottle in the sink. Asked RN18 if there were any residents that…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-07-28 · tag F0641 — isolated
    Ensure each resident receives an accurate assessment.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review, the facility failed to accurately assess one Resident (R)16 for functional limitations of the bilateral upper extremities (BUE). The deficient practice affected R16's range of motion (ROM) due to not receiving the care and treatment needed to maintain or improve his functional status. As a result, the care plan was not implemented, and the restorative care not provided. Findings include: During observations of R16 on 07/27/23 at 10:41 AM, R16 stated to the surveyor I need to get these fixed while holding up both hands showing the surveyor and the nurse. Both of R16's hands appeared to be contracted. R16 expressed wanting to call the doctor, but he/she did not have a personal phone and the phone facility provided phone does not work well. Surveyor inquired with the Registered Nurse (RN)38 if any referrals were made to the doctor to evaluate R16's contracted hands (cross reference to F688 Increase/ prevent a decrease in range of motion/mobility). On 07/27/23 at 11:07 AM, reviewed R16's Electronic Health Record (EHR). The reviewed…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-07-28 · tag F0657 — failed to keep the care plan current — isolated
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review the facility failed to update the care plan with new interventions to address two Resident's (R)14 and R16 of two residents in the sample had been refusing restorative care. The deficient practice negatively impacts the resident's functional capacity to prevent decline and maintain range of motion and mobility. Findings include: (Cross Reference to F688 Increase/Prevent Decrease in Range of Motion/Mobility) On 07/25/23 at 3:10 PM, observed R14 in her bed with bilateral upper extremities (BUE) (hands) and bilateral lower extremities (BLE) were contracted. Noted a long red roll on the nightstand and two booties on the bedside table. On 07/27/23 at 4:48 PM, observed R14 with bilateral hands fisted. Noted carrot on the nightstand and the boots on the bedside table. At 05:05 PM asked Registered Nurse (RN)15 if R14 participates in any range of motion exercises. RN15 Stated, we try, but she refuses, when we try to clean her hands, she gets mad. On 07/28/23 at 09:09 AM, observed R14 lying in bed with bilateral fists tightly closed. knuckles…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-07-28 · tag F0688 — failed to keep residents mobile / prevent decline — isolated
    Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review the facility failed to provide the resident (R)14 and R16 with the care and services to maintain and prevent the further decline in the Range Of Motion (ROM) in both residents hands and legs. The deficient practice affects the resident's psychosocial well-being and mobility. Findings include: (Cross reference to F657 Care Plan Timing and Revision) 1) Observation of R14 on 07/25/23 at 3:10 PM in bed with contracted bilateral upper extremities (BUE) (hands) and bilateral lower extremities (BLE). Noted a long red roll on the nightstand and two booties on the bedside table. Review of R14's Electronic Health Record (EHR) on 07/27/23 at 04:26 PM. Review of R14's quarterly Minimum Data Set (MDS) with an Assessment Reference Date of 06/12/2023, documented in Section C: Brief Interview for Mental Status (BIMS) score was an 8 indicating the resident has moderately low cognitive functioning and the resident's active diagnosis is hemiplegia, the resident is unable to move…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-07-28 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolated
    Provide safe and appropriate respiratory care for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, record review and staff interviews, the facility failed to ensure professional standards of practice were implemented for a resident (Resident (R) 47) using a suction machine. As a result of this deficient practice, resident was placed at risk for potential of harm related to respiratory infection. This deficient practice has the potential to affect all residents that require suctioning. Findings Include: On 07/25/23 at 10:03 AM, observed R47 lying in his bed with his eyes closed. R47 had a suction machine on his bedside table and the suction tip wrapped in a paper towel on his bed. The cannister was filled with a frothy, clear to whitish fluid and was halfway full. Date written on the cannister was 07/09/23. Record review revealed that R47's diagnoses included lung cancer and he is taking guaifenesin (cough medicine) four times a day to help clear mucus or phlegm in his lungs. At 01:03 PM, interview conducted with R47 in his room. Observed R47 coughing and able to spit out whitish phlegm into a basin that was lined with a plastic bag. Asked resident if he…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-07-28 · tag F0726 — failed to have competent, trained nursing staff — isolated
    Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations and interviews, the facility failed to ensure staff demonstrated competency relating to medication administration. As a result of this deficient practice, all residents are at risk for more than minimal harm. Findings include: During the revisit survey, on 10/12/23 at 12:28 PM, an observation was made of Nursing Staff (NS)5 entering an Anonymous resident's (AR)3's room with a medication cup and left the room shortly after. This surveyor entered AR3's immediately after NS5 left the room and observed two medication tablets on a napkin which was located on the resident's meal tray and one tablet in the resident's mouth, indicating NS5 did not stay and ensure AR3 took the medication as ordered by the physician. Inquired with AR3 if the facility conducted an assessment for self-administration of medications. AR3 confirmed he/she did not partake in an assessment to assess the resident's readiness to self-administer medications. AR3 also stated that one of the medications can upset his/her stomach and usually takes it after lunch; AR3's lunch was located on the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-07-28 · tag F0732 — isolated
    Post nurse staffing information every day.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations and interview, the facility failed to ensure the daily nurse staffing information was in a prominent area. Finding includes: On 07/27/23 at 12:19 PM, while on Unit 1 this surveyor was unable to locate the daily nurse staffing information. At 12:20 PM, conducted an interview and observation regarding posting the daily nurse staffing information with the Director of Nursing (DON)1. The DON1 stated that the daily nursing information is written daily on the whiteboard behind the nursing station. Review of the whiteboard with the DON1 documented the role of the staff (licensed nurse or Certified Nursing Aide (CNA)) was not identified. This surveyor observed a single sheet of paper with the appropriate information, but it was difficult to distinguish it from the multiple other white papers posted on the bulletin board. The daily nurse staffing information blended in with other papers and the DON1 did not identify that it was posted, and this surveyor pointed it out. The DON1 confirmed the daily nurse staffing information was not posted in a distinguished and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-07-28 · tag F0756 — failed to review each resident's drug regimen — isolated
    Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interviews and record review, the facility failed to ensure the drug regime of each resident is reviewed at least once a month by a licensed pharmacist for 1 of 6 residents (Resident (R)8) sampled. Review of R8's Electronic Health Record (EHR) documented the pharmacist did not conduct a monthly drug regime review for May 2023 and June 2023 until 07/27/23, after surveyor requested documentation of May 2023 and June 2023 Drug Regime Review (DRR). As a result of this deficient practice, the residents are at potential physical harm. Findings include: On 07/27/23 at 09:15 AM, conducted a review of R8's EHR. Review of the EHR documented R8 had an order for Bupropion HCl extended-release tablet 150 milligrams (mg) twice a day (BID) ordered on 04/21/23 and Sertraline 100 mg tablet, once a day was ordered on 04/21/23. This surveyor was unable to locate the DRR for R8 and requested the facility to provide the documentation. On 07/28/23 at 08:08 AM, received the requested documentation of R8's DRR. For May 2023, an observation date for May 2023 the Pharmacist Drug Regime Review was…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-07-28 · tag F0882 — isolated
    Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interviews and record review, the facility failed to designate an individual as the Infection Preventionist (IP) which works at least part-time in the facility and/or completed specialized training in infection prevention and control. The individual designated as the IP is also working full-time as the Director of Nursing (DON). The facility recently hired Nursing Staff (NS)33 as the IP, however, NS33 did not complete specialized training in infection prevention and control. As a result of this deficient practice all residents are potentially at risk for harm. Findings include: (Cross Reference to F862: QAPI Program) During the entrance conference on 10/12/23 at 09:46 AM, inquired with the Administrator regarding the IP position. The Administrator stated the DON is primarily responsible for overseeing the infection control program as the IP and receives assistance with aspect of the Infection Control Prevention (ICP) program with the assistance from the Administrator, Minimum Data Set (MDS) nurse, and other staff while a floor nurse transitions into the position. The…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-07-28 · tag F0883 — failed to offer flu and pneumonia vaccines — isolated
    Develop and implement policies and procedures for flu and pneumonia vaccinations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and staff interview, the facility failed to ensure one of five residents (Resident (R) 47) sampled for immunization was provided the influenza vaccine. This deficient practice placed the resident at risk of acquiring, transmitting or experiencing complications from seasonal influenza. Findings Include: Review of Electronic Health Records (EHR) revealed that R47 is a [AGE] year-old resident admitted on [DATE] as a lateral transfer from another long term care facility. Diagnoses include diabetes (high blood sugar levels) and lung cancer. Immunization records from previous facility showed his last influenza vaccine was administered on 12/16/20. Review of scanned documents under Consent Forms revealed that R47 signed a consent to receive the influenza vaccine on 02/02/23, however, there was no record in the EHR showing the vaccine was administered. On 07/28/23 at 01:45 PM, concurrent interview and record review was conducted with Director of Nursing (DON) in his office. Asked DON if there is…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-07-28 · tag F0919 — failed to provide a working call system — isolated
    Make sure that a working call system is available in each resident's bathroom and bathing area.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on observation and interview, the facility failed to provide an adequate call system so the resident could communicate with the nursing staff. The deficient practice places the resident at an increased risk of harm. One Resident (R)36 had a touch pad call light that was placed out of reach. Resident was not able to demonstrate how to use it to call the nurse. Findings include: During an observation on 07/26/23 at 09:38 AM noted the touch pad (call light) for R36 was found on the upper left corner of the mattress out of his reach. Asked the resident if he knew how to call for help? He shook his head no. Surveyor tested the touch pad, and the call light came on. R36 stated I never knew that's how to call for help. A certified nurse aide (CNA) came in to answer the call light and the resident said he wanted something to eat. Surveyor asked the CNA if he knows how to use the call light. The CNA said that he should, but the aide probably forgot to put it back after she repositioned him.

    Environmental Deficiencies · Deficient, Provider has date of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

No federal fines in the current CMS record.

Part of a chain

This home belongs to OHANA PACIFIC MANAGEMENT CO. — 6 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →

RatingThis homeChain avg
Overall 4 of 53.3+0.7 vs chain
Health inspection 4 of 52.8+1.2 vs chain
Staffing 4 of 54.3-0.3 vs chain
Quality measures 3 of 53.7-0.7 vs chain
The other 5 homes this chain runs (chain average 3.3★, per CMS)

A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.

Who owns this facility

Owner / managerTypeRoleSince
OHANA PACIFIC MANAGEMENT COMPANY INCOrganizationDIRECT OWNERSHIP INTEREST; OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 09/30/2001
RICHARD S. KISHABA 2010 DYNASTY TRUSTOrganizationINDIRECT OWNERSHIP INTERESTsince 07/30/2010
KISHABA, RICHARDIndividualINDIRECT OWNERSHIP INTEREST; OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 09/30/2001
GARDUQUE, SHONALINEIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 07/08/2024
GUTTA, GAWTHAMIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 05/01/2021
HATA, RANDALLIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 08/01/2012
LO, WESLEYIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 01/01/2020
LORE, ANDREWIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 02/01/2022
MCCLENNON, PAMELAIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 04/01/2025
MORIKUNI, SUANNEIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 01/01/2019
KISHABA, SANDRAIndividualINDIVIDUAL IS AN OWNER, PARTNER OR TRUSTEE OF ANY ADP OF THE SNFsince 11/20/2025
AKASE FAMILY, LLCOrganizationADP OF THE SNFsince 01/01/2013

CMS files one row per role, so the 23 rows in the source record cover these 12 parties — each is shown once here with every role it holds. Nothing is omitted. The source lists no ownership percentage for any of them — PECOS records a share only for equity interests, not for board or management roles.

3 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.

Follow the money — this home’s finances

Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.

$9.6M
Net patient revenuemost recent cost report
-0.3%
Operating marginrevenue minus expenses
$1.1M
Related-party expense12% of expenses
Who pays — share of resident-days
Medicaid 85%Medicare 3%Other / private 12%

About 85% of this home’s resident-days are paid by Medicaid, which reimburses well below the cost of care in most states. Heavily Medicaid-dependent homes run on thinner budgets — a context worth holding next to the staffing and inspection record, not a fault in itself. This home reported $1.1M paid to related parties — landlords or management companies under common ownership — equal to about 12% of its total expenses. Money routed to affiliated companies can leave a home’s own books looking lean while owners still profit; it is the mechanism regulators watch most closely in private-equity and REIT deals.

Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.

Cost & finances

$454per resident / day
operating cost
$13,812per month
≈ monthly operating cost
$453per day
avg. revenue, all payers

Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.

What families pay in HI

Paying with Medicaid

This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Hawaii Medicaid page.

Typical monthly cost in Hawaii
$15,473/mo
Nursing home (semi-private)
$16,395/mo
Nursing home (private)
$12,096/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 125046. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-07-25, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

What to do next