Windmill Manor
2332 Liberty Drive, Coralville, IA 52241 · Non profit - Corporation · 120 certified beds · (319) 545-7390 Medicare & Medicaid certified
The public record raises real questions here. Weigh the concerns below carefully.
- lower-than-typical staff turnover (31% vs 45% nationally) — better care continuity
- it has a citation for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0607) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
- it has 2 actual-harm citations
- a high number of inspection citations overall (23) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
- the CMS record shows $11,213 in federal fines (most recent 2024-05-16)
- its independent health-inspection rating is low (2/5)
- its payroll-based staffing rating is low (2/5)
- its facility-reported quality-measure rating is low (1/5)
One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.
A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.
| Health inspectionSurveyor-assigned, ranked within your stateInspector-verified | 2 of 5 |
| StaffingFrom payroll records (PBJ) | 2 of 5 |
| Quality measuresSelf-reported by the facility | 1 of 5 |
Location & what’s nearby
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Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.
Quality measures — how residents actually fare
| Overall quality measures | 1 of 5 |
| Long-stay residentspeople who live here | 1 of 5 |
| Short-stay residentsrehab / post-hospital | 1 of 5 |
Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.
Trend — is this home getting better or worse?
Over 2025-02 to 2026-06, this home’s CMS overall rating fell from 2 to 1 stars. From monthly CMS archive snapshots.
Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.
See all quality measures vs. state & national benchmarks
| Measure | This home | State avg | Typical state | vs typical state |
|---|---|---|---|---|
| Long-stay residents whose need for help with daily activities increased | 31.6% | 17.1% | 15.4% | worse |
| Long-stay residents who lose too much weight | 0.6% | 4.6% | 5.4% | better |
| Long-stay residents with a catheter left in their bladder | 0.3% | 1.5% | 0.9% | better |
| Long-stay residents with a urinary tract infection | 0.8% | 2.4% | 2.0% | better |
| Long-stay residents with depressive symptoms | 8.6% | 4.2% | 6.5% | worse |
| Long-stay residents who were physically restrained | 0.0% | 0.2% | 0.1% | better than state‡ — see note marked double-dagger below the table |
| Long-stay residents with falls causing major injury | 4.0% | 3.8% | 3.3% | worse |
| Long-stay residents whose ability to walk worsened | 23.2% | 16.6% | 16.1% | worse |
| Long-stay residents on antianxiety or hypnotic medication | 10.9% | 20.8% | 18.9% | better |
| Long-stay residents given the seasonal flu vaccine | 84.0% | 95.3% | 95.3% | worse |
| Long-stay residents with pressure ulcers | 4.6% | 4.2% | 4.7% | typical |
| Long-stay residents with worsening bladder/bowel control | 20.7% | 25.6% | 21.2% | typical |
| Long-stay residents who got an antipsychotic medication§ — see the note below the table | 25.0% | 19.5% | 17.1% | worse |
| Short-stay residents who newly got an antipsychotic medication | 2.2% | 2.1% | 1.4% | worse |
| Short-stay residents given the seasonal flu vaccine | 56.6% | 73.3% | 79.4% | worse |
| Short-stay residents rehospitalized after admission | 27.1% | 20.9% | 22.6% | worse |
| Short-stay residents with an outpatient ER visit | 22.0% | 13.2% | 12.0% | worse |
| Long-stay hospitalizations per 1,000 resident days | 2.29 | 1.49 | 1.67 | worse |
| Long-stay outpatient ER visits per 1,000 resident days | 2.55 | 2.08 | 1.80 | worse |
‡ On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.
§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.
CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.
Short-stay rehab — if you are coming here from a hospital
Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.
51.9% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — which CMS reads as no different from the national rate. This is CMS’s risk-adjusted rate over 164 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.
Met the expected recovery: 42.2% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 64 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.
Therapy staffing: this home’s payroll records show 0.13 therapist hours per resident per day in 2026Q1 — more than 10% of the 13,892 homes that report any therapy hours at all.
Weekend therapy: weekend therapy hours are 5% of this home’s weekday level — it runs therapy on weekdays, with essentially none at the weekend. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.
This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.
See every short-stay measure CMS publishes for this home
| Measure | This home | U.S. median | Period covered | CMS’s call |
|---|---|---|---|---|
| Got home and stayed homeRate of successful return to home or community from a SNF | 51.9%CMS range 44.2–59.3 | 51.5% | Oct 2022–Sep 2024 | no different from U.S. |
| Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF | 10.6%CMS range 7.9–14.5 | 10.7% | Oct 2022–Sep 2024 | no different from U.S. |
| Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge | 42.2% | 56.6% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge | 32.8% | 52.8% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge | 28.1% | 50.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified | 95.8% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting | 93.8% | 100.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge | 100.0% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay | 0.0% | 0.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened | 4.2% | 1.9% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization | 7.8%CMS range 4.9–11.4 | 7.1% | Oct 2023–Sep 2024 | no different from U.S. |
| Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs | 0.89 | 1.02 | Oct 2022–Sep 2024 | CMS makes no comparison for this measure |
From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.
Staffing
How full it usually is: this home is certified for 120 beds and averages 108.9 residents a day — about 91% occupied, or roughly 11 beds typically open. It runs fairly full. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.
Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 4.03 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 0.40 is below the 0.55-hour RN benchmark and nurse-aide staffing of 3.08 is at or above the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.
Weekend coverage: total nurse staffing is 3.48 hrs/resident/day on weekends vs 4.25 on weekdays — 18% thinner on weekends. RN hours go from 0.48 to 0.22 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)
This home’s total nursing-staff turnover of 31% is below the national median of 45%. 1 administrator has left in the past year.
Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.
Inspection trend
Deficiencies are more than at the previous inspection — worsening. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.
Inspection deficiencies
State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.
Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.
23 citations, most serious first. The 12 most serious are shown; the remaining 11 are one tap away and print in full.
- Actual harm · Gcited before2025-09-17 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, staff interviews, and policy review, the facility failed to provide appropriate supervision when a staff failed to use a gait belt to ensure each resident safety during a transfer for 1 of 3 residents reviewed (Resident #1) for safety. Resident #1 fell during the transfer which resulted in a left arm and wrist fracture. The facility reported a census of 109 residents. Findings include: Resident #1's Minimum Data Set (MDS) assessment dated [DATE] identified a Brief Interview for Mental Status (BIMS) score of 10 out of 15, which indicated moderate cognitive impairment. The MDS further indicated that the resident received partial/moderate assistance with transfers. The clinical census for Resident #1 revealed the following: a.7/21/25 admitted to the facility b.7/30/25 discharged from the facilityThe Care Plan initiated 7/22/25 indicated Resident #1 had a mobility deficit, utilized a front wheeled walker for transferring and required extensive assistance of 1 staff. A Progress Note…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Actual harm · Gcited before2024-05-16 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, staff interviews, and policy review the facility failed to implement and modify interventions, and provide safety to 1 of 3 residents reviewed for falls (Resident #67) who fell repeatedly at the facility and sustained two (2) fractures. The facility reported a census of 94 residents. Findings included: The Minimum Data Set (MDS) dated [DATE] for Resident #67 documented a Brief Interview of Mental Status (BIMS) score of 4 indicating he has severely impaired cognition. The MDS documented he does not walk, stand, or use the toilet and he is dependent on staff for toilet hygiene, and changing positions from lying to sitting and for transfers. The MDS also documented his primary diagnosis of fractures and other multiple traumas, Alzheimer's, and hip fracture. 1. Record review of a Progress Note dated 11/08/2023 at 4:14 PM for Resident #67 documented the kitchen chef walked down the hall and saw Resident #67 sitting on the floor in bathroom in front of his stool and notified staff.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2026-04-09 · tag F0804 — failed to serve food at safe, palatable temperature — patternEnsure food and drink is palatable, attractive, and at a safe and appetizing temperature.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, resident and staff interviews, and facility policy review, the facility failed to serve food at a safe, preferred temperature and palatable. The facility reported a census of 111 residents. Findings include: 1. During the observation of the noon meal on 04/07/2026 at 12:05 PM, Staff N, took the temperature of the pork entree with a result of 171 degrees Fahrenheit (F). The pureed pork had a temperature of 166 F. At 1:35 PM, Staff O, [NAME] took the temperatures of a test tray for the State Agency. The pureed pork had a temperature of 113 F, and the pork entrée had a temperature of 135 F. The pork entrée lukewarm upon the taste test. 2. The Minimum Data Set (MDS) assessment tool, dated 3/10/26, listed Resident #13's Brief Interview for Mental Status (BIMS) score as 15 out of 15, indicating intact cognition. During an interview on 4/6/26 at 11:52 AM, Resident #13 stated she did not get her lunch serviced until after 1:00 PM and it was cold. 3. Review of the MDS assessment for Resident #86, dated 3/10/26, revealed a BIMS score of 12 out of 15, which indicated a…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2026-04-09 · tag F0812 — failed to store, cook, and serve food safely — patternProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations, staff interviews and policy review the facility failed to ensure kitchen equipment and floors are maintained in a clean and sanitary manner, open food items dated, and expired food items discarded. The facility reported a census of 111 residents.Findings include:1. During a continuous observation on 4/6/26 starting at 10:40 AM, and ending at 11:09 AM the following noted: a. In the dry pantry – a wet, brown substance on the floor, and the floor felt sticky. The following opened items found in the dry pantry with no date labeled to indicate when opened - a low-calorie punch drink; a container of an unidentified white powerlike substance, and a bag of crispy fried onions. b. The main refrigerator temperature log blank from April 1 -4, 2026. A container of soy sauce opened with no open date indicated, and an outdated container of a pureed dessert dated 3/29/26 found in the refrigerator. c. The dishwasher logs for temperature and sanitizer yet to be completed for the April 2026. d. The kitchen floor noted to be sticky and have visible crumbs. e. The grill not…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2026-04-09 · tag F0880 — failed to prevent and control infections — patternProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and policy review the facility failed to ensure laundry was processed and transported in a safe and sanitary manner in a hallway with 31 residents and in the laundry room. The facility staff also failed to wear appropriate protective equipment when soiled laundry was sorted. The facility reported a census of 111 residents.Findings include: During a continuous observation that started at 1:30 PM on 04/07/2026, Staff A, Laundry, delivered clean laundry residents in hall 100. Staff A used a laundry cart covered with a bed sheet. During the transport, three pieces of clothes (blue pants, purple shirt and a red shirt) hung outside of the cart and touched the handrail along the hallway. Staff A removed the cover sheet, bundled it up and placed it on top of the cart. Staff A gathered clean clothes on hangers and while taking them into a resident's room they brushed up against her scrub top. At 1:37 PM and again at 1:39 PM, Staff A removed dirty clothing from a resident room and placed them in the cart with the clean clothing. At 1:42 PM, Staff A took dirty…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-04-09 · tag F0607 — failed to have anti-abuse policies — isolatedDevelop and implement policies and procedures to prevent abuse, neglect, and theft.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, facility policy review, and staff interview, the facility failed to implement their policy to prohibit and report allegations of abuse of a resident for 1 of 1 resident (Resident #72) reviewed for abuse. The facility reported a census of 111 residents.Findings include:The Minimum Data Set (MDS), dated [DATE], listed diagnoses for Resident #72 which included diabetes, non-Alzheimer's dementia, and weakness. The MDS listed his Brief Interview for Mental Status (BIMS) score as 8 out of 15, indicating moderately impaired cognition. Review of the electronic health record (EHR) revealed the following:a. A 5/17/25 Nursing Note entered at 3:34 PM, written by Staff H Registered Nurse (RN): During a visit, the resident began yelling at the visitor. In response, the visitor became upset, stepped on the resident's foot, and loudly told him to shut up. The nurse chose not to intervene at this time to avoid escalating the situation but would like to formally report the visitor inappropriate…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-04-09 · tag F0657 — failed to keep the care plan current — isolatedDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, policy review, and staff interview, the facility failed to revise a care plan to ensure resident safety with a visitor after allegations of abuse had been identified for 1 of 1 residents (Resident #72) reviewed for care plans. The facility reported a census of 111 residents.Findings include:The Minimum Data Set (MDS), dated [DATE], listed diagnoses for Resident #72 which included diabetes, non-Alzheimer's dementia, and weakness. The MDS listed his Brief Interview for Mental Status (BIMS) score as 8 out of 15, indicating moderately impaired cognition. Review of Resident #72 Care Plan revealed no Problem area to address safety with visitors related to past allegations of abuse. Review of the electronic health record (EHR) revealed the following:a. A 5/17/25 Nursing Note entered at 3:34 PM, written by Staff H Registered Nurse (RN): During a visit, the resident began yelling at the visitor. In response, the visitor became upset, stepped on the resident's foot, and loudly told him to…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-04-09 · tag F0761 — failed to label and store drugs safely — isolatedEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations, staff interviews, and facility policy review the facility failed to properly store and secure resident safety and accessibility of a medication cart by leaving it unlocked and accessible to residents during medication pass near the main dining room. The facility identified a census of 111 residents. Findings include:During a continuous observation on 04/06/2026 started at 4:15 PM, Staff J, Certified Medication Aide (CMA), positioned the medication cart in the living room approximately 20 feet from the dining room. a. At 4:18 PM, Staff J, CMA walked away from the cart to administer medication and left all eight drawers unlocked, which included the first lock to the narcotics.b. At 4:40 PM and again at 4:50 PM, Staff J, CMA walked away from the cart to administer medication to a resident in the dining room. The cart remained unlocked. During an interview on 4/6/26 at 4:55 PM, Staff J, CMA stated she typically locked the medication cart when she walked away. She explained that since she went from the living room across to the dining room and the cart remained in…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-04-09 · tag F0803 — failed to meet residents' dietary needs — isolatedEnsure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, clinical record review, resident interview, family and staff interviews, the facility failed to ensure the resident received food in a consistency based on physician orders for 1 of 2 residents (Resident #86) reviewed for therapeutic diet. The facility reported a census of 111 residents. Findings include: Review of the Minimum Data Set (MDS) assessment for Resident #86, dated 3/10/26, revealed a Brief Interview for Mental Status (BIMS) score of 12 out of 15, which indicated a moderate cognitive impairment. The assessment identified the resident had diagnoses of dysphagia (difficulty swallowing) and vascular dementia, severe, with psychotic disturbances. Review of the Physician Order Report, dated 4/1/26 to 4/30/26, revealed an order, dated 3/30/26 for regular diet when supervised and pureed diet when unsupervised. Review of the Care Plan for Resident #86, dated 3/20/26, revealed the resident received a regular diet when eating supervised in the dining room, and received a pureed diet when eating unsupervised in her room. During an interview on 4/6/26 at 11:30…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-12-30 · tag F0760 — failed to prevent significant medication errors — isolatedEnsure that residents are free from significant medication errors.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, facility policy review and staff interviews, the facility failed to ensure medications available for administration as ordered for 1 of 3 residents (Resident #3). Resident #3 missed a total of four doses of medications due to two medications not be available in the facility. The facility reported a census of 105 residents. Findings include: Review of the Minimum Data Set (MDS) assessment, dated 11/05/25, revealed Resident #3 admitted to the facility on [DATE] and had a Brief Interview for Mental Status (BIMS) score of 15 out of 15, which indicated intact cognition. The list of diagnoses included lung transplant status and adult failure to thrive. Review of the Care Plan, initiated on 10/30/25, revealed a Focus area for Resident #3 admission after hospitalization for adult failure to thrive, severe protein calorie malnutrition, and bilateral lung transplant requiring continued antirejection medications. The intervention instructed staff to administer antirejection medications per…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-04-17 · tag F0645 — isolatedPASARR screening for Mental disorders or Intellectual Disabilities
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, facility policy review and staff interviews, the facility failed to re-submit a Pre-admission Screening and Resident Review (PASARR) for a stay longer than 60 days for 1 of 3 residents reviewed. The facility reported a census of 88 residents. Findings include: The Minimum Data Set (MDS) dated [DATE] for Resident #66 documented diagnosis of anxiety disorder, bipolar disorder and delusional disorders. Review of a PASARR, dated 10/22/2024 revealed results which included, in part: You may be admitted to a Medicaid certified nursing facility for up to 60 calendar days. You are expected to discharge within 60 days. If your stay goes beyond 60 calendar days, a NF (nursing facility) representative must submit a Status Change Level 1 to [company redacted]. During an interview on 4/16/25 at 2:19 PM, the Social Services Director (SSD) stated on of her is to process the PASRR. The SSD stated she had been in this position for over two years. She was not aware that time-limited PASARR 's had…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-03-18 · tag F0656 — failed to write and follow a full care plan — isolatedDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on clinical record review, resident interview and facility policy review the facility failed to implement care plans for two (2) of three (3) residents reviewed (Resident #2 and #3). The facility reported a census of 101 residents. Findings include: 1. Review of Resident #3 Care Plan indicated the following Problem area which included the following Approach as dated: a. The Resident had Depression and Anxiety. Start Date 11/2/2024. 1. Staff to have administered Clonazepam (for a panic disorder) one (1) milligram (mg) by mouth (po) three (3) times a day (TID). Start Date 11/2/2024. According to a Medication Error Report form dated 12/9/24 the facility staff failed to follow Physician orders for Clonazepam 1 mg TID on 12/8/24 and 12/9/24 which caused increased anxiety for the resident and transferred to the emergency room (ER). During an interview 3/18/25 at 10:21 a.m. Resident #3 confirmed staff failed to have administered her Clonazepam in December. 2. According to a Medication Error Report form for Resident #2 dated 9/27/24 at 9:00 p.m. the facility staff administered Lyrica…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
Show the remaining 11 citations
- Potential for harm · D2025-03-18 · tag F0658 — failed to meet professional standards of care — isolatedEnsure services provided by the nursing facility meet professional standards of quality.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, clinical record review, facility policy review, provider, resident and staff interviews, staff interview the facility failed to follow physician orders for three (3) of three (3) residents reviewed (Resident #1, #2 and #3). The facility identified a census of 101 residents. Findings include: 1. Review of Minimum Data Set Assessment (MDS), dated [DATE] indicated Resident #3 diagnoses list included anxiety, depression, bipolar disorder, delusional disorders and alcohol dependence. A Brief Interview for Mental Status (BIMS) score of 15 out of 15 indicated intact cognition. Review of the Care Plan indicated Resident #3 had the following Problem area with included the following Approach as dated: a. The resident had depression and anxiety. Start Date 11/2/24. 1. Staff to have administered Clonazepam one (1) milligram (mg) by mouth (po) three (3) times a day (TID). Start Date 11/2/24. According to a Medication Error Report form dated 12.9.24 the facility staff failed to follow Physician orders…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-07-02 · tag F0550 — failed to protect resident dignity and rights — isolatedHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, clinical record review, family and staff interviews, the facility failed to respect a resident's right to request a transfer to the emergency room for an evaluation related to blood in stool for 1 of 1 residents (Resident #7) reviewed. The facility reported a census of 81 residents. Findings include: The Minimum Data Set (MDS), dated [DATE], for Resident #7 listed the diagnoses as pulmonary embolism, hypertension and dysphagia,. The MDS assessed the resident required moderate assistance for mobility. The assessment listed speech as clear with distinct intelligible words. The MDS listed the Brief Interview for Mental Status (BIMS) score as 15 of 15, indicating intact cognition. The Care Plan for Resident #7, dated [DATE], included a Problem related to the use of anti-coagulants medication related to a history of PE (pulmonary embolism). The plan directed staff to monitor for side effects of anticoagulant therapy such as: fever, headache, diarrhea, bruising, bleeding, nausea, vomiting, mouth…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-07-02 · tag F0684 — failed to provide proper treatment and quality of care — isolatedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, clinical record review, family and staff interviews, the facility failed to provide timely assessment and intervention for 1 of 2 residents (Resident #7) taking an anti-coagulant medication and voicing concern due to multiple episodes of diarrhea and blood in an incontinent brief. The facility reported a census of 81 residents. Findings include: The Minimum Data Set (MDS) for Resident #7, dated [DATE], list of diagnoses included pulmonary embolism, hypertension and dysphagia. The assessment revealed Resident #7 requires moderate assistant for transfers. The resident speech clear, with distinct intelligible words. The MDS included a Brief Interview for Mental Status (BIMS) score of 15 out of 15, indicating intact cognition. The Care Plan for Resident #7 dated [DATE] that directed staff to provide the assistance of two staff for transfers, toileting and required the need for disposable briefs due to incontinence. The Progress Notes for Resident #7, documentation by Staff A, Licensed…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2024-05-16 · tag F0812 — failed to store, cook, and serve food safely — widespreadProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations, policy review, and staff interviews the facility failed to keep the kitchen free of flies, keep garbage cans covered, keep bare hands off the drinking surface of the glass, keep the kitchen surfaces clean, store food items at the correct temperatures, keep stored foods dated and closed, keep bare hands off of food, and use gloves correctly during food preparation. The facility reported a census of 94 residents. Findings include: During the initial tour of the kitchen on 5/13/24 at 10:29 AM the following items were found soiled: a. Food and paper particles on the floor; sticky substance on the floor. b. Orange appearing leak pooled and dripping onto the surface under the juice machine. c. Milk splatters inside the front refrigerator. d. Splatters and food matter on the range and grill, oven door handle and front. e. Food debris and cabbage leaves on food prep counter and shelf below which housed clean dishes. f. Cracked raw egg splatter on and around the freezer fan g. Dust on and around refrigerator fans. h. Food spatters on the back-refrigerator door. i.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-05-16 · tag F0804 — failed to serve food at safe, palatable temperature — patternEnsure food and drink is palatable, attractive, and at a safe and appetizing temperature.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations, policy review, and staff interview the facility failed to bring foods to the correct temperature prior to serving residents and keep it at the correct temperature throughout meal service to serve food and drink that is palatable, attractive, and at a safe and appetizing temperature. The facility reported a census of 94 residents. Findings include: During a continuous observation of the noon meal preparation and serving on 5/14/24 from 11:38 AM to 12:35 PM, the following items did not meet the correct cold temperature of 41 degrees Fahrenheit (F) or less prior to serving: a. White milk: 52.5°F b. Chocolate milk: 50.0°F c. Fortified milk: 50.1°F d. Half-and-Half creamer: 73.2°F e. Potato salad (main dining): 48.2°F f. Potato salad (Memory Lane): 45.3°F Observation revealed drinks not served on ice during the meal. During an observation of the post-meal temperatures at 12:27 PM, the following items did not meet the correct holding temperature of 41°F or below: a. Chocolate milk: 56.5 F b. Fortified milk: 55.7°F c. Half-and-Half creamer: 56.5°F d. Potato salad…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-05-16 · tag F0550 — failed to protect resident dignity and rights — isolatedHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations, policy review, and staff interviews the facility failed to keep the resident in clean clothes and with a clean face after every meal in order to maintain dignity for 1 of 3 resident reviewed (Res #51). The facility reported a census of 94 residents. Findings include: The Minimum Data Set (MDS) report dated 2/15/24 for Resident #51 documented deficits with short and long-term memory with severely impaired cognitive skills for daily decision making. It documented diagnoses including: progressive neurological conditions (mental deterioration), Alzheimer's disease, and type 2 diabetes mellitus. The MDS indicated staff must provide supervision or touching assistance for upper and lower body dressing, and partial/moderate assistance for personal hygiene. The Care Plan updated 2/09/24 instructed staff to provide limited assist of 1 for dressing and assist with setup and cueing for grooming. It documented the resident can reject cares and be physical when redirected. It instructed staff to stop and re-approach with a different staff if he is rejecting cares. In an…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-05-16 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolatedProvide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, clinical record review, staff interviews and policy review the facility failed to provide adequate incontinent cares for 3 out of 3 residents reviewed (Resident #49, #71 and #74). The facility identified a census of 92 residents. Findings include: 1. The Minimum Data Set (MDS) dated [DATE] revealed Resident #74 had a Brief Interview for Mental Status (BIMS) score of 3 which indicates severe cognitive impairment. The MDS indicated frequently incontinent of bowel and bladder. Resident #74 requires moderate assistance with toileting hygiene. She has a diagnosis of Non-Alzheimer's Dementia. The Care Plan initiated 8/17/23 documented in the resident care information section that Resident #74 is incontinent of bladder and requires briefs. The Care Plan failed to have an intervention to direct staff to provide incontinent cares. Observation on 05/15/24 at 7:25 AM Staff J, Certified Nursing Assistant (CNA) provided incontinent cares to Resident #74. Observed the residents brief wet as she removed…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-03-27 · tag F0812 — failed to store, cook, and serve food safely — patternProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, staff interview, and facility policy review the facility failed to restrain hair for 2 of 2 meals observed. The facility reported a census of 88 residents. Findings include: On 03/21/24 at 11:30 AM, in the main dining room, a male Dietary Aide passed drinks to residents, a white hair net worn on top of his head, pieces of dread locked hair hung down outside of the hair net. Dietary Aide observed going in and out of the kitchen to serve residents sat in the dining room. On 03/25/24 at 11:15 AM, in a tour of the kitchen, a female cook stood at the food preparation area and at the steam table, a white hair net worn on top of her head, longer strands of orange colored hair remained outside of the hair net. On 03/25/24 at 11:45 AM, observation in the main dining room, a male Dietary Aide passed resident plates from the kitchen, a white hair net worn on top of head, longer strands of dread locked hair remained outside of hair net. Additionally, a second male Dietary Aide passed plates from the kitchen to residents in the main dining room, a white hair net worn on the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-01-03 · tag F0677 — failed to help fully-dependent residents with daily care — isolatedProvide care and assistance to perform activities of daily living for any resident who is unable.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on clinical record review, observations, staff interviews, and facility policy review, the facility failed to provide eating assistance in a timely and appropriate manner, for residents dependent on staff for feeding assistance during 1 of 3 meal observations, for 1 of 2 residents observed in the open sample that required feeding assistance (Resident #4). The facility reported a census of 90 residents. Findings Include: The Minimum Data Set (MDS) Assessment Tool dated 12/12/23, documented Resident #4 with diagnoses that included non-Alzheimer's dementia, malnutrition, anxiety and depression, completely dependent on staff for eating, with weight recorded at 102 pounds and received a mechanically altered texture diet. Review of Resident #4's Weight Record, revealed the following entries entered in pounds: a. On 6/9/23 - 107.2 b. On 7/10/23 -102.8 c. On 8/3/23 -100.8 d. On 9/4/23 - 96.0 e. On 10/6/23 -106.4 f. On 11/5/23 -102.0 g. On 12/1/23 -102.0 h. On 12/5/23 - 99.2 i. On 12/17/23 -93.0 A 12/8/23 Physician Order directed staff to provide a pureed texture diet. A Risk for…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-01-03 · tag F0684 — failed to provide proper treatment and quality of care — isolatedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, and staff and resident interviews, and facility policy review, the facility failed to provide accurate and timely assessments, failed to implement appropriate interventions, failed to notify the physician of resident condition changes that included absence of bowel movements, nausea with loss of appetite and the resident's refusal of insulin administration, and resulted in the resident's hospitalization for fecal impaction. Upon the resident's return from the hospital, the facility failed to follow Physician Orders that addressed the continued fecal impaction, failed to notify the physician the resident refused the prescribed bowel regimen treatment, and resulted in the resident's required treatment in a hospital emergency room for acute abdominal pain related to the worsened fecal impaction. The facility continued to fail to follow Physician Orders when they failed to notify the physician of significant weight changes, as specified in the physician orders, and resulted in the resident's…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- No harm found · C2024-05-16 · tag F0865 — failed to run a quality-improvement (QAPI) program — widespreadHave a plan that describes the process for conducting QAPI and QAA activities.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on staff interviews, facility record review and facility policy review the facility failed to ensure an effective Quality Assurance Performance Improvement (QAPI) process to address previously identified quality deficiencies, resulting in repeated deficiencies cited on the current survey and cited in previous surveys. The facility reported a census of 94 residents. Findings include: The Centers for Medicare and Medicaid Services (CMS) 2567 form dated 2/7/2023, reflected deficiencies identified for Reporting Alleged Violations, Accidents and Hazards, and Food Procurement, and Store/Prep/Serve-Sanitary. During the current recertification, complaint and survey dated 5/16/23, the team identified same deficiency for Reporting Alleged Violations, Accidents and Hazards, and Food Procurement, and Store/Prep/Serve-Sanitary. On 5/16/24 at 2:00 PM, the Administrator reported the facility monitors and audits the deficiency from the prior surveys with QAPI. The facility provided the QAPI Pan dated 6/28/23, that included feedback, data systems, and monitoring that stated the facility will…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.
- Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
- Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
- State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Fines & penalties
$11,213 in federal fines across 1 penalty.
- $11,213 — penalty dated 2024-05-16
Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.
Part of a chain
This home belongs to RESIDENTIAL ALTERNATIVES OF ILLINOIS — 7 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →
| Rating | This home | Chain avg | |
|---|---|---|---|
| Overall | 1 of 5 | 3.0 | -2.0 vs chain |
| Health inspection | 2 of 5 | 3.3 | -1.3 vs chain |
| Staffing | 2 of 5 | 3.1 | -1.1 vs chain |
| Quality measures | 1 of 5 | 2.1 | -1.1 vs chain |
The other 6 homes this chain runs (chain average 3.0★, per CMS)
A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.
Who owns this facility
| Owner / manager | Type | Role | Share | Since |
|---|---|---|---|---|
| RESIDENTIAL ALTERNATIVES OF ILLINOIS INC | Organization | 5% OR GREATER DIRECT OWNERSHIP INTEREST | 100% | since 04/06/2022 |
| CREMEENS, STACEY | Individual | W-2 MANAGING EMPLOYEE | — | since 04/01/2014 |
| KEMPINERS, WILLIAM | Individual | CORPORATE DIRECTOR | — | since 08/01/2014 |
| KNIERY, JOHN | Individual | CORPORATE DIRECTOR; CORPORATE OFFICER | — | since 04/01/2014 |
| MCMAHAN, BENJAMIN | Individual | CORPORATE DIRECTOR | — | since 03/31/2022 |
| SHAW, JEFFREY | Individual | CORPORATE DIRECTOR; CORPORATE OFFICER | — | since 08/01/2014 |
| WILSON, RONALD | Individual | CORPORATE OFFICER | — | since 04/01/2014 |
CMS files one row per role, so the 9 rows in the source record cover these 7 parties — each is shown once here with every role it holds. Nothing is omitted.
1 organizational owner listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.
Follow the money — this home’s finances
Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.
Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2024. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.
Cost & finances
Straight from this home’s Medicare cost report (CMS, FY2024). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.
What families pay in IA
This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Iowa Medicaid page.
Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.
Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 165545. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2026-04-09, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →
Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →
Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.