Catholic Memorial Home
2446 Highland Avenue, Fall River, MA 02720 · Non profit - Church related · 300 certified beds · (508) 679-0011 Medicare & Medicaid certified
This home has serious findings on its record. Read them closely before you consider it.
- a high payroll-based staffing rating (4/5)
- lower-than-typical staff turnover (30% vs 45% nationally) — better care continuity
- it has abuse, neglect, or exploitation citations (F0600, F0607, F0610) — most recent Mar 2024
- it has citations for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0604, F0609) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
- it has 5 actual-harm citations
- a high number of inspection citations overall (42) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
- the CMS record shows $94,419 in federal fines (most recent 2025-10-14)
- its payroll-based staffing score sits well above its independent inspection score
- its independent health-inspection rating is low (2/5)
- its facility-reported quality-measure rating is low (2/5)
One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.
A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.
| Health inspectionSurveyor-assigned, ranked within your stateInspector-verified | 2 of 5 |
| StaffingFrom payroll records (PBJ) | 4 of 5 |
| Quality measuresSelf-reported by the facility | 2 of 5 |
Worth a closer look. This home's staffing rating runs 2 stars above its independent health-inspection score. The inspection is done by state surveyors; the staffing score rests on the facility's own payroll (PBJ) submissions — so a gap this large is worth reading the inspection record for.
Location & what’s nearby
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Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.
Quality measures — how residents actually fare
| Overall quality measures | 2 of 5 |
| Long-stay residentspeople who live here | 3 of 5 |
| Short-stay residentsrehab / post-hospital | 2 of 5 |
Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.
Trend — is this home getting better or worse?
Over 2025-02 to 2026-06, this home’s CMS overall rating improved from 1 to 3 stars. From monthly CMS archive snapshots.
Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.
See all quality measures vs. state & national benchmarks
| Measure | This home | State avg | Typical state | vs typical state |
|---|---|---|---|---|
| Long-stay residents whose need for help with daily activities increased | 29.0% | 16.4% | 15.4% | worse |
| Long-stay residents who lose too much weight | 5.4% | 5.1% | 5.4% | typical |
| Long-stay residents with a catheter left in their bladder | 1.0% | 0.8% | 0.9% | typical |
| Long-stay residents with a urinary tract infection | 1.4% | 1.8% | 2.0% | better |
| Long-stay residents with depressive symptoms | 4.4% | 15.5% | 6.5% | better than state‡ — see note marked double-dagger below the table |
| Long-stay residents who were physically restrained | 0.0% | 0.1% | 0.1% | better |
| Long-stay residents with falls causing major injury | 2.0% | 3.4% | 3.3% | better |
| Long-stay residents whose ability to walk worsened | 21.9% | 15.4% | 16.1% | worse |
| Long-stay residents on antianxiety or hypnotic medication | 13.4% | 19.5% | 18.9% | better |
| Long-stay residents given the seasonal flu vaccine | 97.2% | 94.8% | 95.3% | typical |
| Long-stay residents with pressure ulcers | 6.6% | 4.2% | 4.7% | worse |
| Long-stay residents with worsening bladder/bowel control | 22.3% | 21.2% | 21.2% | typical |
| Long-stay residents who got an antipsychotic medication§ — see the note below the table | 25.7% | 21.4% | 17.1% | worse |
| Short-stay residents who newly got an antipsychotic medication | 2.5% | 1.4% | 1.4% | worse |
| Short-stay residents given the seasonal flu vaccine | 55.4% | 77.7% | 79.4% | worse |
| Short-stay residents rehospitalized after admission | 14.8% | 25.7% | 22.6% | better |
| Short-stay residents with an outpatient ER visit | 15.0% | 11.9% | 12.0% | worse |
| Long-stay hospitalizations per 1,000 resident days | 1.19 | 1.88 | 1.67 | better |
| Long-stay outpatient ER visits per 1,000 resident days | 0.83 | 1.50 | 1.80 | better |
‡ On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.
§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.
CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.
Short-stay rehab — if you are coming here from a hospital
Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.
51.0% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — which CMS reads as no different from the national rate. This is CMS’s risk-adjusted rate over 109 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.
Met the expected recovery: 30.5% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 82 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.
Therapy staffing: this home’s payroll records show 0.14 therapist hours per resident per day in 2026Q1 — more than 11% of the 13,892 homes that report any therapy hours at all.
Weekend therapy: weekend therapy hours are 23% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.
This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.
See every short-stay measure CMS publishes for this home
| Measure | This home | U.S. median | Period covered | CMS’s call |
|---|---|---|---|---|
| Got home and stayed homeRate of successful return to home or community from a SNF | 51.0%CMS range 44.1–59.2 | 51.5% | Oct 2022–Sep 2024 | no different from U.S. |
| Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF | 8.3%CMS range 5.7–12.3 | 10.7% | Oct 2022–Sep 2024 | no different from U.S. |
| Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge | 30.5% | 56.6% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge | 34.1% | 52.8% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge | 20.7% | 50.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified | 97.8% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting | 94.0% | 100.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay | 0.0% | 0.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened | 5.6% | 1.9% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization | 5.3%CMS range 2.5–8.9 | 7.1% | Oct 2023–Sep 2024 | no different from U.S. |
| Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs | 0.87 | 1.02 | Oct 2022–Sep 2024 | CMS makes no comparison for this measure |
From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.
Staffing
How full it usually is: this home is certified for 300 beds and averages 208.5 residents a day — about 70% occupied, or roughly 92 beds typically open. It often has substantial empty capacity — worth asking why, since low census can reflect either a new or shrinking home or one families are avoiding. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.
Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 4.28 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 0.59 is at or above the 0.55-hour RN benchmark and nurse-aide staffing of 2.69 is at or above the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.
Weekend coverage: total nurse staffing is 4.05 hrs/resident/day on weekends vs 4.38 on weekdays — 7% thinner on weekends. RN hours go from 0.67 to 0.41 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)
This home’s total nursing-staff turnover of 30% is below the national median of 45%.
Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.
Inspection trend
Deficiencies are unchanged from the previous inspection. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.
Inspection deficiencies
State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.
Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.
42 citations, most serious first. The 15 most serious are shown; the remaining 27 are one tap away and print in full.
- Actual harm · Gcited before2025-10-14 · tag F0656 — failed to write and follow a full care plan — isolatedDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on records reviewed, and interviews for one of three sampled residents (Resident #1), who was at risk for falls, had severe cognitive impairment, and whose plan of care indicated he/she required continual supervision while ambulating, the Facility failed to ensure staff consistently implemented and followed his/her care plan interventions, when 09/19/25 sometime around 7:15 P.M. Resident #1 ambulated off of his/her unit undetected by staff, walked to the main entrance where he/she opened the main entrance door and fell. Resident #1 was transferred to the Hospital's Emergency Department (ED) for evaluation and was diagnosed with a pelvic fracture. Findings include: Review of the Facility's policy, titled Comprehensive Care Plan, dated as revised July 2025, indicated that the Facility would develop and implement a comprehensive person-centered care plan for each resident that will meet the resident's medical, nursing, mental and psychosocial needs that are identified in the comprehensive assessment. Review of the report submitted by the Facility via Health Care Facility…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Actual harm · G2025-10-14 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on records reviewed and interviews for one of three sampled residents (Resident #1), who was at risk for falls, had been exhibiting exit seeking behaviors, was at increased risk for elopement, poor safety awareness and required continual supervision by staff while ambulating, the Facility failed to ensure he/she was provided with the necessary level of staff supervision to prevent an incident resulting in injury, when on 09/19/25 sometime around 7:15 P.M., Resident #1 ambulated off of his/her unit undetected by staff, and walked to the Facility's main entrance where he/she opened the main entrance door and fell. Resident #1 was transferred to the Hospital's Emergency Department (ED) for evaluation and was diagnosed with a pelvic fracture. Findings include:Review of the Facility Policy titled Fall Prevention Program, dated as revised 10/2024, indicated that:-the Facility would prevent resident falls through systemic and regular identification of risk factors for each resident, and-interdisciplinary care plans would be established, revised and/or renewed each time a resident…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Actual harm · H2024-03-26 · tag F0600 — failed to protect residents from abuse and neglect — patternProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interviews, record review, and policy review, the facility failed to prevent one Resident (#193), who had a history of agitation, aggression, and physical abuse of staff, from punching four Residents (#147, #83, #122, and #192), who had severe cognitive impairment, from a total sample of 38 residents. 1. On 2/13/24, Resident #193 punched Resident #147; 2. On 3/16/24 and 3/20/24, Resident #193 punched Resident #83; 3. On 3/16/24 and 3/20/24, Resident #193 punched Resident #192; and 4. On 3/18/24, Resident #193 punched Resident #122. Using the reasonable person concept, a person would experience emotional distress after being hit, unprovoked, by another person. Findings include: Review of the facility's policy titled Resident Abuse, Mistreatment, and Neglect Policy and Procedure, last revised 1/2024, indicated but was not limited to: Procedure: -Abuse is defined as, but not limited to, willful infliction of injury, unreasonable confinement, intimidation, or punishment with resulting physical harm, pain or mental anguish. -Resident to Resident altercation is defined as a…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Actual harm · Hcited before2024-03-26 · tag F0607 — failed to have anti-abuse policies — patternDevelop and implement policies and procedures to prevent abuse, neglect, and theft.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interviews, record reviews, and policy review, the facility failed to implement their abuse policy for prevention, protection and reporting to the Department of Public Health (DPH) for four Residents (#147, #83, #192, and #122), out of a total sample of 38 residents. Specifically, the facility failed to implement their policy: 1. For Resident #147, when he/she was struck by a peer on [DATE]. 2. For Resident #83, when he/she was struck by a peer on [DATE] and [DATE]. 3. For Resident #192, when he/she was struck by a peer on [DATE] and [DATE]. 4. For Resident #122, when he/she was struck by a peer on [DATE]. Using the reasonable person concept, a person would experience emotional distress after being hit, unprovoked, by another person. Findings include: Review of the facility's policy titled Resident Abuse, Mistreatment, and Neglect Policy and Procedure, last revised 1/2024, indicated but was not limited to: Procedure: -Abuse is defined as, but not limited to, willful infliction of injury, unreasonable…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Actual harm · Hcited before2024-03-26 · tag F0610 — failed to investigate and act on abuse reports — patternRespond appropriately to all alleged violations.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interviews and record reviews, the facility failed to implement protective interventions to prevent further instances of abuse, resulting in psychosocial distress for four cognitively impaired Residents (#147, #83, #122, and #192), in a total sample of 38 residents. Using the reasonable person concept, a person would experience emotional distress after being hit, unprovoked, by another person. Findings include: Review of the facility's policy titled Resident Abuse, Mistreatment, and Neglect Policy and Procedure, last revised 1/2024, indicated but was not limited to: Procedure: -Abuse is defined as, but not limited to, willful infliction of injury, unreasonable confinement, intimidation, or punishment with resulting physical harm, pain or mental anguish. -Resident to Resident altercation is defined as a physical or verbal act between two residents with or without resulting injury. -The reporting is necessary in order that the nursing home can inform the alleged violations to the Department of Public…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2025-04-17 · tag F0550 — failed to protect resident dignity and rights — patternHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation and interview, the facility failed to ensure for six residents of a total sample of 35 residents, that the Residents were provided respect and dignity in a manner and environment that promoted enhancement of the residents' quality of life and individuality. Specifically, the facility failed: To provide meal assistance in a respectful and dignified manner on units 1E, 2A, and 7. Findings include: Review of the facility's policy titled Tray Pass Guidelines, undated, indicated but was not limited to the following: -A tray may not be placed in front of a dependent feeder until someone is ready to sit down and immediately feed them. On 4/14/25 at 8:53 A.M., the surveyor observed on Unit 1E, two Certified Nursing Assistants (CNAs) standing and feeding two seated Residents, of which one CNA was standing directly in front of a Resident with the Resident's head reaching the height of the CNA's chest. On 4/14/25 at 12:20 P.M., the surveyor observed CNA #6 standing while feeding a Resident in the Unit 7 dining room. CNA #6 was observed walking around the dining room,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2025-04-17 · tag F0880 — failed to prevent and control infections — patternProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations and interviews, the facility failed to follow infection control prevention practices. Specifically, the facility failed to: 1. Ensure effective hand hygiene practices and appropriate PPE (personal protective equipment) were utilized when entering in and out of resident rooms, including residents on transmission based precautions; 2. Ensure staff utilized appropriate PPE while providing direct care to Resident #36 on Enhanced Barrier Precautions; 3. Ensure staff and resident hand hygiene was implemented during meals on Unit 7 and Unit 2A; 4. Ensure that medication carts were maintained in a clean, sanitary condition to prevent contamination and transmission of disease from resident to resident; and 5. Ensure that sanitary practices were used by nursing while preparing and administering medications. Findings include: 1. Review of the facility policy titled Precautions to Prevent Infection indicated,dated as reviewed in July 2025 but was not limited to the following: -standard precautions are intended to be applied to the care of all patients in healthcare…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-04-17 · tag F0583 — failed to protect personal privacy — isolatedKeep residents' personal and medical records private and confidential.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations and interviews, the facility failed to ensure resident's privacy was maintained. Specifically the facility: 1. failed to perform a Brief Interview of Mental Status (BIMS) assessment in a private and confidential space. 2. failed to ensure resident protected health information (PHI) was secure and not visible to others on one nursing unit of seven nursing units. Findings include: Review of the facility's HIPAA Policy, undated, indicated but was not limited to, the following: -HIPAA is the Health Insurance Portability and Accountability Act of 1996. It requires that all health care providers and organizations develop and follow procedures that ensure the confidentiality and security of health information of an individual. -Confidentiality includes all personal information (name, social security, age, occupation, medical record number, address, diagnosis, treatments, why the resident is here, medical condition or medications). -Do's: Close resident's doors when discussing information, doing treatments or performing procedures. Close curtains and speak softly in…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-04-17 · tag F0656 — failed to write and follow a full care plan — isolatedDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to implement the person-centered plan of care for one Resident (#173), out of 35 sampled residents. Specifically, the facility failed to implement the fall risk prevention intervention of having the call light within reach. Findings include: Resident #173 was admitted to the facility in May 2023 with diagnoses of dementia and a history of falling. Review of the care plans indicated Resident #173 had a history of falls with the following interventions: -call light in reach at all times; may not always know how to use due to cognitive loss (effective 5/10/23) -remind and educate to call for assistance (effective 7/3/23) -remind to use call light for assistance (effective 11/18/24) Review of the medical record indicated Resident #173 fell on [DATE], 12/24/24, 2/16/25, and 4/12/25. On 4/15/25 at 2:20 P.M., the surveyor observed Resident #173 in his/her room in a stationary reclining chair. The surveyor observed a red string attached to the wall…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-04-17 · tag F0761 — failed to label and store drugs safely — isolatedEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation and interview, the facility failed to ensure that medications were labeled and stored in accordance with accepted professional principles for two Residents (#144 and #103), of a total sample of 35 residents. Specifically, the facility failed: 1. For Resident #103, to ensure medications were stored in the container with the pharmacy label; and 2. For Resident #144, to ensure that the Resident's topical medications were stored securely. Findings include: Review of the facility policy titled Storage of Medications, dated March 2021 and reviewed on 4/17/25, indicated but was not limited to, the following: C. All medications dispensed by the pharmacy are stored in the container with the pharmacy label. Review of the facility policy titled Medication Storage in the Facility, dated 1/9/17, indicated, but was not limited to, the following: -Medications and biologicals are stored safely, securely, and properly, following manufacturer's recommendations or those of the supplier. The medication supply is accessible only to licensed nursing personnel, pharmacy personnel, or…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-04-17 · tag F0810 — isolatedProvide special eating equipment and utensils for residents who need them and appropriate assistance.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews, and record review, the facility failed to provide adaptive equipment for one Resident (#5), out of a total sample of 35 residents. Specifically, the facility failed to ensure Resident #5 was provided with built-up handles for utensils and a handled cup for beverages during meals. Findings include: During the entrance conference on 4/14/25 at 9:00 A.M., the Administrator said the facility had been making repairs in the kitchen and all residents were currently using disposable dishes and plastic utensils since February 2025. Resident #5 was admitted to the facility in September 2021 and had bilateral hand contractures. Review of the care plans indicated Resident #5 was received help with opening containers and cutting up food and was then independent with eating and drinking. The interventions included following any Occupational Therapy (OT) recommendations. Review of the OT Evaluation and Plan of Treatment, dated 2/25/25, indicated the following: -prior level of function:…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-04-17 · tag F0812 — failed to store, cook, and serve food safely — isolatedProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation and interview, the facility failed to follow professional standards of practice for food safety to prevent the potential spread of foodborne illness to residents who are at high risk. Specifically, the facility failed to ensure food items were properly dated and stored in three of three kitchenettes. Findings include: Review of the 2022 Food Code by the Food and Drug Administration (FDA), revised 1/2023, indicated but was not limited to the following: 3-305.11 (A) Except as specified in paragraphs (B) and (C) of this section, food shall be protected from contamination by storing the food (1) in a clean, dry location. 3-501.17 Ready-to-Eat, Time/Temperature Control for Safety Food, Date Marking. (B) Except as specified in (E) - (G) of this section, refrigerated, READY-TO-EAT TIME/TEMPERATURE CONTROL FOR SAFETY FOOD prepared and PACKAGED by a FOOD PROCESSING PLANT shall be clearly marked, at the time the original container is opened in a FOOD ESTABLISHMENT and if the FOOD is held for more than 24 hours, to indicate the date or day by which the FOOD shall be…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-04-17 · tag F0842 — failed to keep accurate, complete medical records — isolatedSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to ensure a complete and accurate medical record was maintained for one Resident (#36), out of a total sample of 35 residents. Specifically, for Resident #36, the Resident's medical record failed to reflect accurate health care proxy activation status. Findings include: Review of the facility's policy titled Advance Directives Policy, dated 11/2024, indicated, but was not limited to, the following: -If the resident is incapacitated at the time of admission, information may be given to the resident's family or surrogate. If the resident's condition reverses and he/she is no longer incapacitated, information shall be given to the resident at the appropriate time. -Implementation of resident self-determination begins on admission. -If the resident lacks decision-making capacity, the responsible party that is present during the admission process will be asked if the resident has designated a Health Care Proxy (HCP). The HCP shall be contacted to determine if…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-03-26 · tag F0609 — failed to report abuse allegations — patternTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interviews, record reviews, and policy review, the facility failed to implement their abuse policy for four Residents (#147, #83, #192 and #122) out of a total sample of 38 residents. Specifically, the facility failed: 1. For Resident #147, to report abuse when he/she was struck by a peer on 2/13/24. 2. For Resident #83, to report abuse when he/she was struck by a peer on 3/16/24 and 3/20/24. 3. For Resident #192, to report abuse when he/she was struck by a peer on 3/16/24 and 3/20/24. 4. For Resident #122, to report abuse when he/she was struck by a peer on 3/18/24. Using the reasonable person concept, a person would experience emotional distress after being hit, unprovoked, by another person. Findings include: Review of the facility's policy titled Resident Abuse, Mistreatment, and Neglect Policy and Procedure, last revised 1/2024, indicated but was not limited to: Procedure: -Abuse is defined as, but not limited to, willful infliction of injury, unreasonable confinement, intimidation, or punishment with resulting physical harm, pain or mental anguish. -Resident to…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-03-26 · tag F0740 — failed to provide behavioral / mental-health care — patternEnsure each resident must receive and the facility must provide necessary behavioral health care and services.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record reviews and interviews, the facility failed to ensure that necessary behavioral health care and services were provided to create an environment to maintain the highest psychosocial well-being for one Resident (#193), out of a total sample of 38 residents. Specifically, the facility failed to review and revise the behavioral health care plan when interventions were not effective and the Resident had an increase in aggressive behaviors and physical altercations with staff and peers. Findings include: Review of the facility's policy titled, Behavior Management, dated 2024, included but was not limited to: -The interdisciplinary team will address behavioral issues and implement interventions for residents who exhibit behaviors that may affect the safety or others or to themselves. -A behavior care plan will be developed and reviewed at least quarterly. -In cases where behaviors continue to jeopardize the safety of other residents, or themselves, an admission to a psychiatric facility will be pursued through the facility's psychiatric consult contractor with the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
Show the remaining 27 citations
- Potential for harm · Ecited before2024-03-26 · tag F0761 — failed to label and store drugs safely — patternEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and policy review, the facility failed to ensure all drugs and biologicals were stored in a safe and secure manner as required on five of seven units in the facility. Specifically, the facility failed to ensure all medication and treatment carts were locked when unattended and unsupervised. Findings include: Review of the facility's policy titled Medication Storage in the Facility, dated 3/2021, indicated but was not limited to: -Policy: Medications and biologics are stored safely, securely, and properly, following manufacturer's recommendations or those of the supplier. The medication supply is accessible only to licensed nursing personnel, pharmacy personnel, or staff members lawfully authorized to administer medications. -Procedures: Only licensed nurses, pharmacy personnel, and those lawfully authorized to administer medications (such as medication aides) are permitted to access medications. Medication rooms, carts, and medication supplies are locked when not in use or in…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-03-26 · tag F0658 — failed to meet professional standards of care — isolatedEnsure services provided by the nursing facility meet professional standards of quality.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations, interviews and records reviewed for two Residents (#74 and #103), of 38 sampled residents, the facility failed to maintain professional standards of practice. Specifically, the facility failed to ensure: 1. For Resident #74, heel protection lifts/boots were in place, as ordered by the physician; and 2. For Resident #103, heel protection boots and bilateral hand carrots (orthotic positioning device) were in place, as ordered by the physician. Findings include: Standard of Practice Reference: Pursuant to Massachusetts General Law (M.G.L.), chapter 112, individuals are given the designation of registered nurse and practical nurse which includes the responsibility to provide nursing care. Pursuant to the Code of Massachusetts Regulation (CMR) 244, Rules and Regulations 3.02 and 3.04 define the responsibilities and functions of a registered nurse and Practical nurse respectively. The regulations stipulate that both the registered nurse and practical nurse bear full responsibility for systematically assessing health status and recording the related health data. They…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-03-26 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolatedProvide appropriate pressure ulcer care and prevent new ulcers from developing.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews, policy review, and record review, for one Resident (#3), of 38 sampled residents, the facility failed to ensure he/she received care and treatment to promote healing of a pressure injury. Specifically, for Resident #3, the facility failed to assess his/her pressure injury weekly and designate a multidisciplinary skin care team to review the plan of care weekly from 10/25/23 through 1/30/24 resulting in a wound infection requiring hospitalization and intravenous (IV, through a catheter directly into a blood vessel) antibiotics. Findings include: Review of the facility's policy titled Wound & Skin Care Protocol, dated as revised 1/24, indicated but was not limited to: -The facility will designate and support a multidisciplinary skin care team whose purpose is to review the plan of care for all residents with wounds on a weekly basis and make recommendations to the plan of care Resident #3 was admitted to the facility in July 2021 with the following diagnoses: multiple sclerosis…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2022-06-29 · tag F0761 — failed to label and store drugs safely — widespreadEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and policy review, the facility failed to ensure all medications used in the facility were safely and securely stored and labeled in accordance with currently accepted professional principles. Specifically, the facility failed to: 1. Properly store controlled drugs in separately locked compartments in three of eight medication carts reviewed; 2. Properly label all medications stored in one of six medication refrigerators and two of eight medication carts; 3. Lock one of seven medication storage cabinets and one of six-unit medication refrigerators when not attended by persons with authorized access; and 4. Store medications at proper temperatures to preserve their integrity for three out of six-unit medication refrigerators and maintain consistent documentation of medication refrigerator temperatures for six out of seven medication refrigerators reviewed. Findings include: 1. Review of the facility's policy titled Controlled Substances, dated February 2019, indicated, but was not limited to the following: -All controlled substances, CII-V are stored…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2022-06-29 · tag F0758 — failed to limit and justify psychotropic drugs — patternImplement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review, policy review, and staff interviews, the facility failed to ensure that for six Residents (#84, #99, #139, #197, #198, and #65), out of a total sample of 35 residents, that each Resident's drug regimen was free of unnecessary drugs. Specifically, the facility failed a. For Residents #84, #99, #139, and #197 to ensure that an appropriate diagnosis was identified, targeted behaviors/signs and symptoms were monitored to evaluate the effectiveness of psychotropic medication, and/or potential side effects were identified and monitored to promote or maintain the Residents' highest practicable mental, physical, and psychosocial well-being, per the facility policy; b. For Resident #198, to ensure the PRN (as needed) psychotropic drugs were limited to 14 days; and c. For Resident #65, to re-evaluate for a gradual dose reduction of psychotropic medications as recommended by the psychiatric Nurse Practitioner. Findings include: Review of the facility's policy titled Psychopharmacologic Drugs (undated), included, but was not limited to: -Diocesan Health Facilities…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2022-06-29 · tag F0908 — failed to keep essential equipment working — patternKeep all essential equipment working safely.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and document review, the facility failed to ensure that three out of six unit medication refrigerators were maintained in safe operating condition to help preserve the integrity of the medications stored. Findings include: Review of the facility's policy titled, Storage of Medications, dated February 2019, indicated, but was not limited to the following: -All medications are maintained within the temperature ranges noted in the United States Pharmacopeia (USP) and by the Centers for Disease Control (CDC) Temperature -The facility should maintain a temperature log in the storage area to record temperatures at least once a day -The facility should check the refrigerator or freezer temperature and maintain a log in which medications (but not vaccines) are stored, at least once a day, per USP/NF Guidelines. The USP (Unites States Pharmacopoeia and National Formulary) guidance from April 28, 2017, indicated the refrigerator temperature for medication storage should be controlled between 36 degrees and 46 degrees Fahrenheit (F). On 6/23/22 the surveyor…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2022-06-29 · tag F0554 — isolatedAllow residents to self-administer drugs if determined clinically appropriate.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interviews, record review, and policy review, the facility failed for one Resident (#100), to ensure the Resident was assessed by the Interdisciplinary Team (IDT) for the self-administration of medications, out of a total sample of 35 residents. Findings include: Review of the facility's policy titled Self-Administration of Medications, dated February 2019, indicated but was not limited to the following: - In order to maintain the residents' highest level of independence, residents who desire to self-administer medications are permitted to do so if the facility's IDT has determined that the practice would be safe for the resident and other residents of the facility and there is a prescriber's order to self-administer. - If the resident desires to self-administer medications and an assessment by the IDT indicates it is appropriate, this is documented in the appropriate place in the resident's record; - For those residents assessed, the IDT determines the resident has the ability to self-administer and the skills to self-administer medications. Such as, removal…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2022-06-29 · tag F0583 — failed to protect personal privacy — isolatedKeep residents' personal and medical records private and confidential.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation and staff interview, the facility failed to ensure that the right to personal privacy was maintained for one Resident (#154). Findings include: On 06/24/22 from 1:00 P.M. through 1:20 P.M., Surveyors #1 and #2 observed the facility's consultant Psychologist interviewing Resident #154 in his/her room. The consultant Psychologist was seated at the end of the Resident's bed and directly in front of the open doorway. The Psychologist asked Resident #154 questions specific to memory, in a voice easily heard by the two surveyors. The surveyors could hear the Resident answering the Psychologist's questions. The Resident's voice was hesitant, shaky and he/she stuttered. The Resident could be heard asking for reassurance that he/she was answering the questions correctly. During the observation from 1:00 P.M. through 1:20 P.M. on 6/24/22, the surveyors observed Nurse #18 (seated at the nurses' station), a dietary aide, and a certified nursing assistant outside the Resident's room, as well as Unit Manager #1 walking by the Resident's room twice, while the consulting…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2022-06-29 · tag F0604 — failed to not use physical restraints improperly — isolatedEnsure that each resident is free from the use of physical restraints, unless needed for medical treatment.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations, interviews, record review, and policy review, the facility failed to ensure two Residents (#189 and #203), out of 35 sampled residents, were free from Velcro seat belt restraints. Findings include: Review of the Physical Restraints Policy, dated April 2022, indicated the following restraint procedures: -identify specific medical symptoms that require the use of restraints -obtain a physician order -restraints will be removed for 10 minutes every two hours to allow for activities of daily living 1. Resident #189 was admitted to the facility in August 2020 with a diagnosis of dementia. Review of the Minimum Data Set (MDS) assessment, dated 5/31/22, indicated Resident #189 scored a 4 out of 15 on the Brief Interview for Mental Status (BIMS) which indicated a severe cognitive impairment. Review of the current Physician's Orders included an order dated 4/21/22 indicating Resident #189 had a Velcro alarm belt on the wheelchair and to monitor the times the Resident intentionally removed the alarm belt when out of bed; with special instructions indicating this was not…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2022-06-29 · tag F0607 — failed to have anti-abuse policies — isolatedDevelop and implement policies and procedures to prevent abuse, neglect, and theft.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on policy review, record review, and interviews, the facility failed to ensure that staff implemented written policies and procedures for allegations of abuse for one Resident (#197), out of 35 sampled residents. Findings include: Review of the facility's policy titled Resident Abuse, Mistreatment, and Neglect, undated, indicated but was not limited to: -The resident has the right to be free from abuse, neglect, misappropriation of resident property, and exploitation. -Mental abuse is defined as, but not limited to, humiliation, harassment, threats of punishment, or withholding of treatment or services. -Employees are obligated to report immediately to their supervisors or their administrator, any observed or suspected incidents of abuse. This reporting is necessary in order that the nursing home can inform the alleged violations to DPH prior to preliminary investigation as required. -Upon reporting of any alleged abuse, the administrator must ensure that all alleged violations involving abuse, neglect, exploitation or mistreatment, including misappropriation of resident…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2022-06-29 · tag F0609 — failed to report abuse allegations — isolatedTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on policy review, record review, and interview, the facility failed to ensure staff reported two allegations of verbal abuse within two hours to the Department of Public Health (DPH) for two Residents (#197 and #65), out of a total sample of 35 residents. Findings include: Review of the facility's policy titled Resident Abuse, Mistreatment, and Neglect, undated, indicated but was not limited to: -The resident has the right to be free from abuse, neglect, misappropriation of resident property, and exploitation. -Mental abuse is defined as, but not limited to, humiliation, harassment, threats of punishment, or withholding of treatment or services. -Employees are obligated to report immediately to their supervisors or their administrator, any observed or suspected incidents of abuse. This reporting is necessary in order that the nursing home can inform the alleged violations to DPH prior to preliminary investigation as required. -Upon reporting of any alleged abuse, the administrator must ensure that all alleged violations involving abuse, neglect, exploitation or mistreatment,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2022-06-29 · tag F0610 — failed to investigate and act on abuse reports — isolatedRespond appropriately to all alleged violations.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on policy review, record review, and interview, the facility failed to ensure staff thoroughly investigated and reported the results of an allegation of abuse for two Residents (#197 and #65), out of a total sample of 35 residents. Specifically, the facility failed to: 1. For Resident #197, investigate an allegation of verbal abuse; and 2. For Resident #65, report the results of a completed investigation of resident-to-resident abuse to the Department of Public Health within five days. Findings include: Review of the facility's Abuse Prohibition Policy & Procedure, undated, and Incident Reporting Policy and Procedure, undated, included but was not limited to: It is the policy of the Diocesan Health Facilities that abuse prohibition is comprehensively enforced, as defined Freedom from Abuse, Neglect, and Exploitation (42 Code of Federal Regulations 483.12) -All Resident allegations of abuse must be investigated according to DPH policy. 1. Resident #197 was admitted to the facility in September 2019 with diagnoses including chronic obstructive pulmonary disease and anxiety.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2022-06-29 · tag F0620 — isolatedNot require residents to give up Medicare or Medicaid benefits, or pay privately as a condition of admission; and must tell residents what care they do not provide.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on policy review, record review, and interview, the facility failed to ensure a Physician's order for admission was obtained according to facility policy for two Residents (#211 and #212), out of three closed records reviewed, from a total sample of 35 residents. Findings include: Review of the facility's admission Procedure policy, last reviewed in March 2022, included but was not limited to: -Residents shall be admitted on ly on the written order of a Physician, Physician Assistant or Nurse Practitioner. 1. Resident #211 was admitted to the facility in May 2022 with diagnoses including diabetes mellitus, hypertension, and cerebral infarction. On 6/3/22, the Resident was discharged home with services. Review of the medical record failed to indicate an order to admit Resident #211 to the facility. 2. Resident #212 was admitted to the facility in May 2022 for a five-day respite stay and received Hospice services. The Resident had diagnoses including cerebrovascular disease. The Resident was transferred to the hospital on 5/12/22 and did not return to the facility. Review of the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2022-06-29 · tag F0656 — failed to write and follow a full care plan — isolatedDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations, record reviews, and interviews, the facility failed to ensure that individualized, comprehensive care plans were developed and consistently implemented for two Residents (#74 and #71), out of a total of 35 sampled residents. Specifically, the facility failed 1. For Resident #74, to develop and implement the care plan for weekly weights and record percentage of meals consumed, per the physician's orders; and 2. For Resident #71, to implement the care plan and provide mealtime assistance and cueing. 1. Resident #74 was admitted to the facility in October 2021 with diagnoses including Parkinson's disease, dementia with Lewy bodies, and dysphagia (difficulty swallowing). Review of the Minimum Data Set (MDS) assessment, dated 4/14/22, indicated Resident #74 had moderate cognitive impairment as evidenced by a Brief Interview for Mental Status (BIMS) score of 9 out of 15. The MDS indicated the Resident was not on a physician-prescribed weight loss plan. Review of the June 2022 Physician's Orders included the following orders initiated 10/24/21: - CNA [certified…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2022-06-29 · tag F0657 — failed to keep the care plan current — isolatedDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review, and interview, the facility failed to evaluate for effectiveness and revise the comprehensive care plan for two Residents (#112 and #84), out of a total sample of 35 residents. Specifically, the facility failed 1. For Resident #112, to revise the care plan for the use and monitoring of psychotropic medications; and 2. For Resident #84, to revise the care plan for skin to reflect the Resident's intermittent behavior of removing booties prescribed by the physician as an intervention to prevent to development of pressure injuries to his/heels. Findings include: 1. Resident #112 was admitted to the facility in January 2022 and diagnosed with dementia. Review of the Minimum Data Set (MDS), dated [DATE], indicated Resident #112 had severe cognitive impairment as evidenced by a Brief Interview for Mental Status (BIMS) score of 03 out of 15, the MDS indicated the Resident received psychotropic medications. Review of the Comprehensive Care Plans included but was not limited to:…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2022-06-29 · tag F0658 — failed to meet professional standards of care — isolatedEnsure services provided by the nursing facility meet professional standards of quality.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record reviews, and interviews the facility failed to ensure professional standards of practice were followed for two Residents (#100 and #99), out of a total sample of 35 residents. Specifically, the facility failed: 1. For Resident #100, to ensure nursing staff did not leave medications at the bedside; and 2. For Resident #99, to complete ongoing comprehensive skin assessments. Findings include: 1. Review of the facility's policy titled, Storage of Medications, dated February 2019, indicated but was not limited to the following: -Only licensed nurses, pharmacy personnel, and those lawfully authorized to administer medications are permitted to access medications. Resident #100 was admitted to the facility in November 2019 with diagnoses including a primary admission diagnoses of treated lung cancer and irritable bowel syndrome. Review of the Minimum Data Set (MDS) assessment, dated 4/28/22, indicated Resident #100 was alert and oriented. On 6/21/22 at 11:00 A.M. and at 2:00 P.M., the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2022-06-29 · tag F0685 — isolatedAssist a resident in gaining access to vision and hearing services.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to assist one Resident (#85), out of a total sample of 35 residents, in obtaining an alternative or replacement hearing device in a timely manner upon discovering the Resident's hearing aids were lost. Findings include: Resident #85 was admitted to the facility in January 2022. Review of the most recent Minimum Data Set (MDS) assessment, dated 4/20/22, indicated the Resident was cognitively intact as evidenced by a Brief Interview for Mental Status (BIMS) score of 14 out of 15. The MDS further indicated in Section B the Resident had moderate difficulty with hearing and hearing aids were used. During an interview on 6/21/22 at 9:36 A.M., Resident #85 said he/she is hard of hearing (HOH) and does not have hearing aids. Review of the Communication Care Plan indicated, but was not limited to, the following under approaches to be used with Resident #85: - I am HOH and may miss part of what you are saying to me especially in a noisy busy environment - I am HOH and wear bilateral hearing aids. Please insert them daily so that I can…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2022-06-29 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolatedProvide appropriate pressure ulcer care and prevent new ulcers from developing.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview, observation, and policy review, the facility failed to ensure existing interventions to promote healing and/or prevent worsening of a pressure ulcer and prevent skin breakdown on the heels (air mattress; and bilateral heel off booties and a pillow to offload heels, respectively) were followed for one Resident (#84), out of a total sample of 35 residents. Findings include: Review of the facility's policies for Wound & Skin Care Protocol Policy (undated) and Low Air Loss Mattress (undated), included, but were not limited to: Purpose: Identify outcomes-based approaches for the care of residents identified at-risk and those with existing wounds. Treat and prevent wounds by facilitating blood circulation and decreasing pressure of each tissue's contact area. Procedure: -Interventions must be care planned and implemented during the admission process and revised as needed; -Check the resident's weight and adjust the low air loss mattress accordingly. This should be done weekly with the weekly weights and documented. Resident #84 was admitted to the facility in July 2021…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2022-06-29 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolatedProvide safe and appropriate respiratory care for a resident when needed.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review, policy review, and interview, the facility failed to provide the necessary respiratory care and services in accordance with professional standards of practice for one Resident (#99), out of a total sample of 35 residents. Findings include: Review of [NAME] NURSING PROCEDURES, 8th edition -oxygen .all oxygen delivery systems should be checked at least once each day -verify the practitioner's order for the oxygen therapy, because oxygen is considered a medication or therapy and should be prescribed -monitor the patient's O2 saturation level by pulse oximetry to assess response to O2 therapy -assess the patient frequently for signs and symptoms of hypoxia, such as restlessness, decreased level consciousness, increased heart rate, arrhythmias, perspiration, dyspnea, use of accessory muscles, yawning or flared nostrils, cyanosis, and cool, clammy skin, obtain vital signs, as needed. DOCUMENTATION record the date and time of oxygen administration, the type of delivery device, the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2022-06-29 · tag F0697 — failed to manage pain — isolatedProvide safe, appropriate pain management for a resident who requires such services.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, record review, and interview, the facility failed to effectively manage one Resident's (#170) pain, out of a total sample of 35 residents. Findings include: Resident #170 was admitted to the facility in May 2021 with medical diagnoses including displaced intertrochanteric fracture of left femur, subsequent encounter for closed fracture with routine healing, encounter for orthopedic aftercare, unspecified fall subsequent encounter, difficulty in walking and other lack of coordination. Review of the Minimum Data Set (MDS) assessment, dated 5/23/22, indicated Resident #170 had severe cognitive impairment as evidenced by a Brief Interview for Mental Status (BIMS) score of 99; the MDS indicated the Resident required extensive assistance for all activities of daily living. Review of the Comprehensive Care Plans included but was not limited to: -Focus: Resident does not have a history of complaints of pain. Monitor the Resident for any behaviors that indicate the Resident had pain such as moaning, increased restlessness, grimacing or guarding and report to his/her…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2022-06-29 · tag F0742 — isolatedProvide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on document review, record review, and staff interview, the facility failed to ensure that for two Residents (#139 and #197), out of a sample of 35 residents, the facility's psychiatric consultant, who provided one to one (1:1) psychotherapy, developed a treatment plan which identified individualized, person-centered, and measurable goals of treatment. Findings include: Review of the Behavioral Health Service Agreement, signed on 3/18/19, included, but was not limited to: -Meet with medical and professional personnel of the facility to assist in treatment planning and behavioral management 1. Resident #139 was admitted to the facility in February 2020 with diagnoses including dementia and schizophrenia. Review of the Minimum Data Set (MDS) assessment, dated 5/11/22, indicated Resident #139 was cognitively intact as evidenced by a Brief Interview for Mental Status (BIMS) score of 15 out of 15. Review of the Physician's Orders included, but was not limited to: -May have psychiatric evaluation and treat (initiated on 9/28/21) Review of the medical record indicated Resident #139…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2022-06-29 · tag F0744 — failed to care for residents with dementia — isolatedProvide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations, record reviews, and interviews, the facility failed to provide the appropriate treatment and services to attain or maintain the highest practicable physical, mental, and psychosocial well-being of one Resident (#112) with dementia, out of a total sample of 35 residents. Resident #112 was admitted to the facility in January 2022. Review of a Psychiatric Evaluation, 2/23/22, indicated Resident #112 had cognitive impairment and dementia. Review of the clinical record indicated the facility did not address the Resident's diagnosis of dementia until 3/11/22 (2.5 weeks later). Review of Resident #112's Care Plan for Mood/Behaviors, Episodes of: yelling, screaming, swearing, crying, or hitting staff or my peers, included the following interventions: -Administer medications as ordered, monitor and record effectiveness. Report adverse side effects. Review of the MDS assessment, dated 4/28/22, indicated Resident #112 had severe cognitive impairment as evidenced by a BIMS score of 03 out of 15. The MDS indicated no non-pharmacological resident centered care techniques…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2022-06-29 · tag F0756 — failed to review each resident's drug regimen — isolatedEnsure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and staff interviews, the facility failed to ensure medication irregularities identified during the Pharmacist's Drug Regimen Review were reported and acted upon for one Resident (#198), out of a total sample of 35 residents. Findings include: Resident #198 was admitted to the facility in May 2022 with diagnoses which included anxiety. Review of the Pharmacy Drug Regimen Review, dated 6/8/22, indicated two irregularities as noted below: 1. Nsg (nursing) rec (recommend) Cipro Tx (treatment) requires stop-date or clarification. 2. Nsg (nursing) rec (recommend) PRN (as needed) Ativan orders require 14-day limit. During an interview on 6/29/22 at 11:45 A.M., the Director of Nursing (DON) said she was not sure if the recommendations had been addressed, or acted upon, by the facility. The DON explained that the facility process for pharmacist recommendations is, the pharmacy recommendations are e-mailed to her, she gives them to the secretary who places them in each of the nursing unit managers' mailboxes. And, then it is the Unit Managers' (UM) responsibility to…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2022-06-29 · tag F0757 — failed to avoid unnecessary drugs — isolatedEnsure each resident’s drug regimen must be free from unnecessary drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review, policy review, and interview, the facility failed to monitor for signs/symptoms of adverse consequences (i.e., side effects) and the effectiveness of an anti-coagulant agent prescribed for four Residents (#59, #99 #139, and #173), out of a total sample of 35 residents. Findings include: Review of the facility's policy titled Anticoagulation Therapy Policy and Procedure, undated, included, but was not limited to: -Anticoagulation therapy is the administration of certain drugs that reduce the tendency of the blood to coagulate, thus reducing the risk of thrombosis (clotting of the blood). Anticoagulation is indicated for a variety of conditions, including prophylaxis of venous thromboembolism (blood clot) and the prevention of systemic embolism. -Observe for signs of bleeding: Blood in urine or stool Bleeding of gums, nose Small purplish, hemorrhagic spots on the skin Excessive and easy bruising Confusion, changes in mental status 1. Resident #59 was admitted to the facility in December 2021 with diagnoses including a pulmonary embolism. Review of the June 2022…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2022-06-29 · tag F0849 — isolatedArrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interviews, the facility failed to develop an integrated, person-centered hospice care plan identifying coordination of care between the facility and the hospice provider for one Resident (#185), out of a total sample of 35 residents. Findings include: The facility did not have a separate Hospice policy available for review by the surveyor. Review of the contract agreement between the facility and the consultant Hospice provider, signed as effective 3/19/14, indicated but was not limited to: Responsibilities of the Nursing Facility: -In accordance with applicable laws and regulations, including without limitation, all applicable Centers for Medicare and Medicaid Services (CMS) condition of participation. Nursing Facility shall consult with Hospice regarding the development and/or modification of a Plan of Care for each eligible resident. -The Plan of Care must identify the care and services that are needed and specifically identify which provider is responsible for performing the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2022-06-29 · tag F0880 — failed to prevent and control infections — isolatedProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on policy review, observation, and interview, the facility failed to ensure standards of infection prevention practices were maintained during a dressing change for one Resident (#74), out of a total sample of 35 residents. Findings include: 1. Review of the facility's policy titled Dressing Changes and Changing a Clean Dressing, dated 11/2021, indicated but was not limited to the following: It is the policy of the facility to promote wound healing. Procedure: -Perform hand hygiene. -Apply disposable gloves. -Provide counter traction on skin, loosen tape, and pull ends toward the wound removing the dressing. Discard in plastic bag. -Cleanse and rinse wound as ordered. If wound appears abnormal or infected, always notify Nurse Manager or Supervisor. -Remove gloves and discard in plastic bag. -Washing hands. -Set up dressing supplies and open packages on clean surface. -Apply clean exam gloves. -Pick up dressing holding it by corners. -Center dressing over wound/cover with secondary dressing if ordered. -Tape dressing securely in place, date and initial. -Discard gloves and all…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2022-06-29 · tag F0881 — failed to use antibiotics responsibly — isolatedImplement a program that monitors antibiotic use.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on policy review, record review, and interview, the facility failed to implement their Antibiotic Stewardship Program policy to ensure that a stop date or a clinical rationale for continued use was included in the order for one Resident (#198), out of a total sample of 35 residents, being prescribed an antibiotic. Findings include: Review of the facility's Antibiotic Stewardship Program (ASP) Policy, the Antibiotic Stewardship Program Team will be established to be accountable for stewardship activities. The ASP Team consists of a Medical Director, Administrator, Director of Nursing, Infection Preventionist (IP), pharmacy consultant, and laboratory representative. Their duties, as a team included: -Review infections and monitor antibiotic usage patterns on a regular basis. Resident #198 was admitted to the facility in May 2022 with diagnoses which included hepatic cancer and anxiety. Review of the Pharmacy Drug Regimen Review, dated 6/8/22, indicated the consultant pharmacist identified the following irregularity: -6/8/22, Nsg (nursing) rec (recommend) Cipro Tx (treatment)…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.
- Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
- Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
- State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Fines & penalties
$94,419 in federal fines across 2 penalties.
- $10,358 — penalty dated 2025-10-14
- $84,061 — penalty dated 2024-03-26
Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.
Part of a chain
This home belongs to DIOCESAN HEALTH FACILITIES — 5 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →
| Rating | This home | Chain avg | |
|---|---|---|---|
| Overall | 2 of 5 | 3.6 | -1.6 vs chain |
| Health inspection | 2 of 5 | 3.2 | -1.2 vs chain |
| Staffing | 4 of 5 | 4.6 | -0.6 vs chain |
| Quality measures | 2 of 5 | 2.6 | -0.6 vs chain |
The other 4 homes this chain runs (chain average 3.6★, per CMS)
A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.
Who owns this facility
| Owner / manager | Type | Role | Since |
|---|---|---|---|
| JONCAS, CHRISTOPHER | Individual | CONTRACTED MANAGING EMPLOYEE | since 01/01/2024 |
| CADIME, LISA | Individual | W-2 MANAGING EMPLOYEE | since 05/17/2018 |
| DA CUNHA, EDGAR | Individual | CORPORATE OFFICER | since 09/24/2014 |
| MITCHELL, LAURA | Individual | OPERATIONAL/MANAGERIAL CONTROL | since 02/01/2020 |
| ROQUE, JOANNE | Individual | OPERATIONAL/MANAGERIAL CONTROL | since 07/01/2019 |
The source lists no ownership percentage for any party here — PECOS records a share only for equity interests, not for board or management roles.
Follow the money — this home’s finances
Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.
This home reported $580K paid to related parties (affiliated landlords or management companies) in its most recent cost report.
Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.
Cost & finances
Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.
What families pay in MA
This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Massachusetts Medicaid page.
Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.
Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 225448. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-04-17, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →
Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →
Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.