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Regalcare At Glen Ridge

120 Murray Street, Medford, MA 02155 · For profit - Limited Liability company · 164 certified beds · (781) 391-0800 Medicare & Medicaid certified

Call the home — (781) 391-0800 Need help choosing, fast? Free, unbiased: Eldercare Locator 1-800-677-1116
Abuse/neglect citation on record (F0600) — cited Oct 2024Behavioral-health or dementia-care citation — no harm found (F0758)11 actual-harm citations$286,020 in federal fines
Insights

This home has serious findings on its record. Read them closely before you consider it.

In its favor
  • a high payroll-based staffing rating (4/5)
  • lower-than-typical staff turnover (28% vs 45% nationally) — better care continuity
  • fewer deficiencies at its most recent standard inspection than at the one before — a sign of improvement
Worth asking about
  • it has an abuse, neglect, or exploitation citation (F0600), cited Oct 2024
  • it has citations for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0604, F0607, F0609, F0610) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
  • it has 11 actual-harm citations
  • a high number of inspection citations overall (78) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
  • the CMS record shows $286,020 in federal fines (most recent 2024-10-30)
  • its payroll-based staffing score sits well above its independent inspection score
  • its independent health-inspection rating is low (1/5)
  • its facility-reported quality-measure rating is low (2/5)
  • about 20% of its spending goes to commonly-owned related companies

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

1/5
CMS overall
1 of 5
Health inspectionSurveyor-assigned, ranked within your stateInspector-verified 1 of 5
StaffingFrom payroll records (PBJ) 4 of 5
Quality measuresSelf-reported by the facility 2 of 5

Worth a closer look. This home's staffing rating runs 3 stars above its independent health-inspection score. The inspection is done by state surveyors; the staffing score rests on the facility's own payroll (PBJ) submissions — so a gap this large is worth reading the inspection record for.

Location & what’s nearby

Hospital
★★★ 3/5 CMS · Emergency dept. usually open 24/7 · ER 24/7
Urgent care / clinic
178 Savin St · (781) 338-7400 · Call to confirm hours
Pharmacy
471 Salem St · (781) 396-1001 · Call to confirm hours
Grocery
471 Salem St · (781) 391-1638 · Call to confirm hours
Park
Typically dawn to dusk
Place of worship

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measures 2 of 5
Long-stay residentspeople who live here 2 of 5
Short-stay residentsrehab / post-hospital 1 of 5

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Trend — is this home getting better or worse?

Over 2025-02 to 2026-06, this home’s CMS overall rating held steady at 1 stars. From monthly CMS archive snapshots.

Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.

Overall rating1★
Inspection scorelower = better
See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents whose need for help with daily activities increased20.7%16.4%15.4%worse
Long-stay residents who lose too much weight3.8%5.1%5.4%better
Long-stay residents with a catheter left in their bladder0.9%0.8%0.9%typical
Long-stay residents with a urinary tract infection1.3%1.8%2.0%better
Long-stay residents with depressive symptoms25.7%15.5%6.5%worse than state — see note marked double-dagger below the table
Long-stay residents who were physically restrained0.0%0.1%0.1%better
Long-stay residents with falls causing major injury5.0%3.4%3.3%worse
Long-stay residents whose ability to walk worsened15.8%15.4%16.1%typical
Long-stay residents on antianxiety or hypnotic medication15.4%19.5%18.9%better
Long-stay residents given the seasonal flu vaccine97.5%94.8%95.3%typical
Long-stay residents with pressure ulcers2.8%4.2%4.7%better
Long-stay residents with worsening bladder/bowel control21.8%21.2%21.2%typical
Long-stay residents who got an antipsychotic medication — see the note below the table18.8%21.4%17.1%typical
Short-stay residents who newly got an antipsychotic medication2.1%1.4%1.4%worse
Short-stay residents given the seasonal flu vaccine88.9%77.7%79.4%better
Short-stay residents rehospitalized after admission22.1%25.7%22.6%typical
Short-stay residents with an outpatient ER visit23.5%11.9%12.0%worse
Long-stay hospitalizations per 1,000 resident days2.811.881.67worse
Long-stay outpatient ER visits per 1,000 resident days2.191.501.80worse

On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.

§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

47.2% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — which CMS reads as no different from the national rate. This is CMS’s risk-adjusted rate over 67 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.

47.2%U.S. median 51.5%
Got home and stayed home
11.0%U.S. median 10.7%
Went back to hospital
42.5%U.S. median 56.6%
Met the expected recovery
0.17U.S. median 0.31
Therapy hours / resident / day
0.06hours / resident / day
Physical therapy
0.10hours / resident / day
Occupational therapy
0.01hours / resident / day
Speech therapy

Met the expected recovery: 42.5% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 47 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.

Therapy staffing: this home’s payroll records show 0.17 therapist hours per resident per day in 2026Q1 — more than 15% of the 13,892 homes that report any therapy hours at all.

Weekend therapy: weekend therapy hours are 6% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

See every short-stay measure CMS publishes for this home
MeasureThis homeU.S. medianPeriod coveredCMS’s call
Got home and stayed homeRate of successful return to home or community from a SNF47.2%CMS range 32.9–60.751.5%Oct 2022–Sep 2024no different from U.S.
Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF11.0%CMS range 7.9–14.710.7%Oct 2022–Sep 2024no different from U.S.
Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge42.5%56.6%Oct 2024–Sep 2025CMS makes no comparison for this measure
Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge34.0%52.8%Oct 2024–Sep 2025CMS makes no comparison for this measure
Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge40.4%50.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified93.5%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting100.0%100.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final dischargenot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay0.0%0.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened6.5%1.9%Oct 2024–Sep 2025CMS makes no comparison for this measure
Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization8.0%CMS range 4.9–13.07.1%Oct 2023–Sep 2024no different from U.S.
Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs0.891.02Oct 2022–Sep 2024CMS makes no comparison for this measure

From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.

Staffing

0.77
RN hours/ resident / day
0.85
LPN hours/ resident / day
2.00
Aide hours/ resident / day
3.62
Total nurse hours/ resident / day
0.76
RN hoursweekends
27.9%
Total nursing turnover
40.7%
RN turnover

How full it usually is: this home is certified for 164 beds and averages 129.8 residents a day — about 79% occupied, or roughly 34 beds typically open. It usually has some room. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.62 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 0.77 is at or above the 0.55-hour RN benchmark and nurse-aide staffing of 2.00 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 3.29 hrs/resident/day on weekends vs 3.75 on weekdays — 12% thinner on weekends. RN hours go from 0.77 to 0.76 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

This home’s total nursing-staff turnover of 28% is below the national median of 45%. 2 administrators have left in the past year — frequent leadership churn is a warning sign families often miss.

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

13
deficiencies at the latest standard inspection (2025-09-09)
34
at the previous standard inspection (2024-08-12)

Deficiencies are fewer than at the previous inspection — improving. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

78 citations, most serious first. The 21 most serious are shown; the remaining 57 are one tap away and print in full.

  • Actual harm · Gcited before2024-10-30 · tag F0600 — failed to protect residents from abuse and neglect — isolated
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on records reviewed and interviews, for one of three sampled residents (Resident #1), who was alert, oriented, and able to make his/her needs known, the Facility failed to ensure he/she was free from physical and emotional abuse from a staff member, when on 08/26/24, although Resident #1 was asleep, the Facility's contracted Podiatrist began to provide care to his/her feet, Resident #1 woke up abruptly, was startled by the Podiatrist touching his/her feet, told the Podiatrist to stop, they became engaged in a verbal and physical altercation, during which Resident #1 was struck on the left side of his/her face and left arm. Resident #1 was transferred and evaluated in the Hospital Emergency Department for an injury to his/her left cheek. Resident #1 said as a result of the altercation, he/she was fearful and anxious about the Podiatrist being in the building. Findings include: The Facility Policy, titled Abuse Prohibition, dated revised 03/2022, indicated: -Each resident had the right to be free from verbal, sexual, physical and mental abuse, neglect, corporal punishment,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Actual harm · G2024-10-30 · tag F0691 — failed to provide colostomy / ostomy care — isolated
    Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on records reviewed and interviews, for one of three sampled residents (Resident #2), who had an ileostomy (surgical procedure that creates an opening in the abdominal wall to direct the small intestine and allow waste to exit the body), the Facility failed to ensure they provided care consistent with professional standards of practice, when on 09/23/24, although nursing was aware Resident #2 did not have ostomy appliances in place over his/her stoma, which was actively secreting stool, no additional nursing interventions were implemented to protect his/her abdominal wound, resulting in fecal matter contamination of his/her abdominal incision, excoriation of surrounding skin, and he/she required transfer and re-admission to the Hospital for treatment. Findings include: The Facility's Policy, titled, Ostomy Care, dated 04/2022, indicated an ileostomy was a surgically created opening from the small bowel which was brought through the abdominal wall and used to create a stoma. The Ostomy Care Policy did not indicate any professional procedure for the appliance or maintenance of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Actual harm · Hcited before2024-08-12 · tag F0677 — failed to help fully-dependent residents with daily care — pattern
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record review, policy review and interviews, the facility failed to provide assistance with Activities of Daily Living (ADLs), for six Residents (#63, #10, #3, #37, #94, and #2) out of a total sample of 46 residents. Specifically: 1a. For Resident #63, the facility failed to ensure incontinence care was provided for 17 hours resulting in the development of new pressure ulcers. 1b. For Resident #10, the facility failed to ensure incontinence care was provided for 17 hours resulting in the development of new pressure ulcers. 2. For Resident #3, the facility failed to provide assistance with meals as per the plan of care. 3. For Resident #37 and #94, the facility failed to provide assistance with nail care. 4. For Resident #2, the facility failed to provide assistance with facial hair removal. Findings include: Review of the facility policy titled Activities of Daily Living (ADLs), dated 3/22, indicated Residents who are unable to carry out activities of daily living independently will…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Actual harm · H2024-08-12 · tag F0684 — failed to provide proper treatment and quality of care — pattern
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY 3. Resident #81 was admitted to the facility in May 2021 and had a primary diagnosis of stroke. Review of Resident #81's Norton Plus Pressure Ulcer Scale dated 7/30/24, indicated a score of 15, signifying a moderate risk for the development of pressure ulcers. Review of Resident #81's Minimum Data Set Assessment (MDS) dated [DATE], indicated a Brief Interview for Mental Status score of 1 out of 15; signifying severe cognitive impairment. The MDS indicated the Resident is completely dependent on staff for all bed mobility and required substantial assistance for all other activities of daily living. The MDS indicated the Resident was at-risk for pressure injuries but had no skin wounds and required pressure relieving devices for the bed and chair. Resident #81's care plan dated as revised 6/19/24, indicated: Focus: He/she was at-risk for skin breakdown due to decreased mobility and incontinence, staying in his chair for longer periods and refusing to go to bed. The care plan indicated, 3/23/24 multiple scabs to…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Actual harm · Hcited before2024-08-12 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — pattern
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY 3. Resident #63 was admitted to the facility in May 2024 with diagnoses including morbid severe obesity, type two diabetes, congestive heart failure, muscle weakness, localized edema, anemia in chronic kidney disease, and hereditary and idiopathic neuropathy. Review of Resident #63's most recent Minimum Data Set Assessment (MDS), dated [DATE], indicated Resident #63 had a Brief Interview for Mental Status exam score of 15 out of a possible 15, which indicated the Resident had intact cognition. The MDS further indicated Resident #63 is high risk for pressure ulcers, always incontinent of bowel and bladder and dependent on staff for toileting. Further review of the MDS indicated use of a pressure reducing device for his/her bed. Review of Resident #63's medical record indicated he/she scored a 10.0 on the Norton Plus Pressure Ulcer Scale, dated 6/14/24, indicating Resident #63 is high risk for pressure ulcers. Review of the physicians orders indicated: -Skin Assessment Weekly on Tuesday evening every evening shift…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Actual harm · G2024-08-12 · tag F0580 — failed to tell family and doctor about changes — isolated
    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, interview, and observation, the facility failed to notify the physician of changes in medical status for five Residents (#81, #42, #30, #99 and #78) of 46 sampled Residents. Specifically: 1. For Resident #78 the facility failed to ensure the physician was notified when: a.) pain medication was unavailable upon admission to the facility, and for the 19 hours following admission, resulting in worsening pain; and b.) when Resident #78's scheduled pain medication ran out, resulting in worsening pain. 2. For Resident #42 the facility failed to ensure the physician was notified when they were unable to fulfill an order to obtain a culture and sensitivity of a new wound for over a week from when the order was given. 3. For Resident #81, the facility failed to notify the physician or nurse practitioner that Resident #81 had a Stage 2 pressure wound on the left calf. 4. For Resident #30, the facility failed to notify the physician or nurse practitioner of deteriorating wounds and the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Actual harm · Gcited before2024-08-12 · tag F0600 — failed to protect residents from abuse and neglect — isolated
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review, and interview, the facility failed to protect three Residents (#5, #63, and #10) from abuse and neglect out of a total sample of 46 residents. Specifically: 1. For Resident #5, (who is cognitively impaired), the facility failed to ensure he/she was free from abuse, when the surveyor witnessed a staff member squeeze Resident #5 cheeks and force feed medications. Using the reasonable person concept, this would result in emotional distress. 2. For Resident #63 and #10, the facility failed to ensure they were free from neglect after staff failed to provide incontinence care for 17 hours, resulting in the development of a new pressure ulcers. Findings include: Review of the facility's policy titled Abuse Prohibition dated 7/1/13, and revised 10/24/22, indicated the following: To ensure that center staff are doing all that is within their control to prevent occurrences of abuse, mistreatment, neglect, exploitation, involuntary seclusion, injuries of unknown source, and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Actual harm · Gcited before2024-08-12 · tag F0688 — failed to keep residents mobile / prevent decline — isolated
    Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record review, policy review and interviews, the facility failed to identify and address a newly developed contracture for one Resident (#63) out of a total sample of 46 residents. Findings include: Resident #63 was admitted to the facility in May 2024 with diagnoses including morbid severe obesity, type two diabetes, congestive heart failure, muscle weakness, localized edema, anemia in chronic kidney disease, and hereditary and idiopathic neuropathy. Review of Resident #63's most recent Minimum Data Set Assessment (MDS), dated [DATE], indicated Resident #63 had a Brief Interview for Mental Status exam score of 15 out of a possible 15, which indicated the Resident had intact cognition. The MDS also indicated Resident #63 was dependent on staff for all functional tasks. Section GG of the MDS indicated the Resident did not have any impairments in range of motion. On 8/7/24 at 8:41 A.M., Resident #63 was observed laying in bed with both feet on the bed. The Resident said he/she was unable to…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Actual harm · G2024-08-12 · tag F0697 — failed to manage pain — isolated
    Provide safe, appropriate pain management for a resident who requires such services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview, observation, record review and policy review, the facility failed to ensure that pain management, consistent with professional standards of practice, the comprehensive person-centered care plan, and the Resident's goals and preferences was provided for one Resident (#78) out of a total sample of 46 residents. Specifically the facility failed to: a.) ensure pain management was provided upon admission to the facility resulting in worsening pain after 19 hours without any medication available or administered and b.) provide effective pain management when Resident #78's scheduled pain medication ran out resulting in worsening pain. Findings include: The facility policy titled Pain Management, dated as revised April 2022, indicated the following: General Guidelines: 1. The pain management program is based on a facility-wide commitment to appropriate assessment and treatment of pain, based on professional standards of practice, the comprehensive care plan, and the resident's choices related to pain management. 2. Pain Management is defined as the process of alleviating…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Actual harm · G2024-08-12 · tag F0725 — failed to have enough nursing staff — isolated
    Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review and interview, the facility failed to ensure there was sufficient staffing to provide necessary treatment and care to Residents on one of four nursing units ([NAME]). Subsequently, multiple residents were not provided incontinent care for 17 hours and skin checks revealed newly developed pressure areas for two Residents (#10 and #63). Findings include: Review of the Facility Assessment Tool, dated, 7/29/24, indicated: The purpose of the assessment is to determine what resources are necessary to care for residents competently during both day-to-day operations and emergencies. Staffing plan: Licensed nurses providing direct care: 16-18 per day; Nurse aides: 20-28 per day. Direct care staff Nurses 1:21 ratio (days and evenings) 1:41 nights. CNA: 1:13 ratio days. 1:14 ratio evenings. 1:21 ratio nights. Staff assignments are based on resident and need and census. The goal is to maintain consistent assignments for continuity of care. Review of of the facility's HPPD (Hours Per…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Actual harm · Gcited before2023-10-26 · tag F0600 — failed to protect residents from abuse and neglect — isolated
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to protect residents from abuse after one Resident (#67) alleged that Nurse #15 yelled at him/her out of a total of 35 sampled Residents. Specifically, the facility failed to remove Nurse #15 after the alleged abuse resulting in Resident #67 experiencing emotional distress. Findings include: Review of the facility's policy titled Abuse Prohibition dated 7/1/13, and revised 10/24/22, indicated the following: To ensure that center staff are doing all that is within their control to prevent occurrences of abuse, mistreatment, neglect, exploitation, involuntary seclusion, injuries of unknown source, and misappropriation of property for all patients. Anyone who witnesses an incident of suspected abuse, neglect, involuntary seclusion, injury of unknown origin, or misappropriation of patient property, must also report to outside agencies, if required. Injuries of unknown origin will be investigated. If abuse or neglect is suspected, report allegations to the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-06-03 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on records reviewed and interviews, for one of three sampled residents (Resident #2), the Facility failed to ensure they provided an environment free from safety hazards and adequate supervision to prevent an elopement. On 04/14/26 Resident #2 eloped from the Facility unbeknownst to staff. Facility staff were notified by local Hospital Emergency Department (ED) staff that he/she was there being evaluated. Staff were unaware he/she was missing from the Facility for over four hours.Findings include:The Facility Policy, titled Wandering Resident, dated as revised 04/2022, indicated a missing resident was considered a facility-wide emergency, and if a resident was missing the elopement emergency procedure would be initiated.The Facility Policy, titled Missing Resident/Elopement, dated as revised 03/2022, indicated staff would investigate and report all cases of missing residents. The Policy indicated staff were to attempt to locate any resident that was identified as missing.Review of the Report submitted by the facility via the Health Care Facilities Reporting System (HCFRS),…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2025-09-09 · tag F0640 — pattern
    Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure that Minimum Data Set (MDS) assessments were transmitted within 14 days after a resident assessment was completed for six Residents (#49, #4, #10, #86, #123 and #7), out of a total sample of 34 residents.Findings include:Review of Centers for Medicare and Medicaid Services (CMS) Resident Assessment Instrument (RAI) Manual, Version 3.0, indicated assessments must be completed no later than 14 calendar days after the assessment reference date (ARD) and transmitted and encoded within 7 days of assessment completion. 1a. Resident #49 was admitted to the facility in July 2024 with diagnoses that included contracture of the muscle and bilateral primary osteoarthritis of the knee.Review of Resident #49's most recent Minimum Data Set (MDS) Assessment, dated 7/30/25, indicated a Brief Interview for Mental Status (BIMS) score of 5 out of a possible 15 indicating that the Resident has severe cognitive impairment.Further review of the MDS Assessment, with…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-09-09 · tag F0804 — failed to serve food at safe, palatable temperature — pattern
    Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on resident interviews and test tray results, the facility failed to ensure foods provided to the residents were prepared by methods that conserve palatability and are at appetizing temperatures on four of four units.Findings include:During the resident screening process, numerous residents of the facility expressed concern to the surveyors regarding the quality and the temperature of the food, especially the breakfast meals.On 9/8/25, the surveyors conducted test tray audits for the breakfast meals on all units of the facility, the results were as followed: On the [NAME] Unit, the meal carts arrived on the unit at 8:17 A.M., the surveyor received the test tray at 8:33 A.M., 16 minutes later. The following was recorded:- The Banana French Toast Casserole was 110 degrees Fahrenheit, was lukewarm but not hot, and tasted unappetizing.- The Oatmeal was 113 degrees Fahrenheit, was warm to taste, not hot, and tasted very bland.- The Sausage was 110 degrees Fahrenheit, was warm but not hot, and was hard to chew…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-09-09 · tag F0550 — failed to protect resident dignity and rights — isolated
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review and interviews, the facility failed to ensure for one Resident (#121), out of 34 sampled residents, that his/her dignity was maintained at the highest practical level of wellbeing. Specifically, the facility failed to maintain Resident #121's dignity by failing to provide incontinence care timely resulting in Resident #121 walking around the unit with a soiled brief with his/her pants visibly wet, emitting an odor and eating a meal with a soiled brief. Findings include: Review of the facility's policy, titled, 'Dignity' includes but is not limited to the following: Policy Statement: Each Resident shall be cared for in a manner that promotes and enhances his or her sense of well-being, level of satisfaction with life, and feeling of self-worth and self-esteem. Policy Interpretation and Implementation 1. Residents are treated with dignity and respect at all times. Resident #121 was admitted to the facility in August 2025 with diagnoses that include but not limited to adult…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-09-09 · tag F0607 — failed to have anti-abuse policies — isolated
    Develop and implement policies and procedures to prevent abuse, neglect, and theft.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review and interviews, the facility failed to implement policies and procedures to protect one Resident (#101) from potential abuse, out of 34 sampled residents. Specifically, for Resident #101, who is assessed with severe cognitive impairment, the facility failed to identify a facial injury, report the facial injury to administration, and failed to implement a timely and thorough investigation of the facial injury. Findings include: Review of the facility's policy titled Abuse Prevention, dated revised 3/2022 indicated the Purpose: to allow residents freedom from the risk of abuse, neglect, involuntary seclusion, and misappropriation and exploitation of resident property. Abuse: Identification and Reporting Purpose to proactively identify any event that may be potential abuse, neglect, involuntary seclusion, or misappropriation of resident property and report that event to the appropriate agencies. MA: Each facility shall immediately report to the Department of Public Health…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-09-09 · tag F0641 — isolated
    Ensure each resident receives an accurate assessment.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record review and interviews, the facility failed to accurately code three Minimum Data Set (MDS) assessments, for one Resident (#144), out of a total sample of 34 residents. Specifically, the facility failed to accurately reflect Resident #144's status related to his/her left upper extremity range of motion. Findings include:Resident #144 was admitted to the facility in November 2021 and has diagnoses that include but are not limited to cerebral infarction, hemiplegia (a condition characterized by paralysis that affects only one side of the body) and hemiparesis (a one-sided muscle weakness) following a cerebral infarction affecting right dominant side, type 2 diabetes mellitus, and unspecified dementia. Review of the Minimum Data Set assessment, dated 5/28/25, indicated Resident #144 scored a 3 out of 15 on the Brief Interview for Mental Status (BIMS) exam, indicating he/she as having severely impaired cognition. During an observation on 9/3/25 at 12:35 P.M., Resident #144 was sitting at…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-09-09 · tag F0658 — failed to meet professional standards of care — isolated
    Ensure services provided by the nursing facility meet professional standards of quality.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review, and interview, the facility failed to follow professional standards of nursing practice for one Resident (#68) out of a total sample of 34 residents. Specifically, for Resident #68, the facility failed to administer medication via the correct route as stated in the physician's orders.Findings include:Resident #68 was admitted to the facility in December 2024 with diagnoses including Amyotrophic Lateral Sclerosis and dysphagia. Review of Resident #68's most recent Minimum Data Set Assessment (MDS) dated [DATE] indicated that the Resident had a Brief Interview for Mental Status score of 15 out of 15 indicating intact cognition. Further review of the MDS indicated that the Resident is dependent on staff for activities of daily living and does not reject care.During an observation on 9/3/25 at 9:34 A.M., Resident #68 was laying in his/her bed with his/her stomach exposed showing a percutaneous endoscopic gastrostomy (PEG) tube (a tube that provides direct route for the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-09-09 · tag F0677 — failed to help fully-dependent residents with daily care — isolated
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record reviews and interviews, the facility failed to provide activities of daily living (ADL) timely to 1 Resident (#121), out of 34 sampled residents. Specifically, the facility failed to provide incontinence care timely to Resident #121, who is assessed as incontinent and is dependent on staff for daily care, resulting in Resident #121 walking around the unit and eating his/her breakfast with a soiled brief. Findings include: Resident #121 was admitted to the facility in August 2025 with diagnoses that include but not limited to adult failure to thrive, dementia, adjustment disorder with mixed anxiety and depressed mood, and incontinence without sensory awareness. Review of the Minimum Data Set (MDS) indicated it was not completed at the time of the review. Review of the most recent Nursing assessment dated [DATE] indicated Resident #121 was oriented to person and had short term memory issues. Further, the Nursing Assessment indicated Resident #121 bladder history as always incontinent…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-09-09 · tag F0688 — failed to keep residents mobile / prevent decline — isolated
    Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record reviews and interviews, the facility failed to develop a comprehensive person-centered care plan with individualized interventions for a range in motion impairment for one Resident #144, out of a total sample of 34 residents. Specifically, the facility failed to develop a care plan for Resident #144 who displayed and was assessed with an impaired left upper extremity impairment. Findings include:Review of the facility's policy titled 'Resident Range of Motion dated revised 4/2022 included but not limited to the following: 1. Residents will not experience an avoidable reduction in range of motion (ROM). 2. Residents with limited range of motion will receive treatment and services to increase and/or prevent further decrease in ROM. Policy Interpretation and Implementation, 2. As part of the comprehensive assessment, the nurse will also identify conditions that place the resident at risk for complications related to ROM and mobility. 4. The Care Plan will be developed by the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-09-09 · tag F0692 — failed to prevent malnutrition and dehydration — isolated
    Provide enough food/fluids to maintain a resident's health.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, record reviews and interviews, the facility failed to adequately maintain the nutrition and hydration status of one Resident (#22) out of a total sample of 34 residents. Specifically, for Resident #22 the facility failed to:a. Address a significant weight loss timely, andb. Implement interventions for weight loss as indicated in physician's orders. Findings include: Review of facility policy titled Weight Management, dated as revised 4/22, indicated the following:-Purpose: To monitor the resident's weight from time of admission and to provide interdisciplinary support and/or intervention to avert adverse trends.-Weekly weights should be done on residents who are assessed as high nutritional risk.-Weight change is defined as any unplanned weight gain or loss as follows:+/- 5% weight change in 1 month+/- 7.5 % weight change in 3 months+/- 10% change in 6 months-Weight change protocol: -2. The dietitian will assess the residents and will communicate any recommended changes to the DNS (Director of Nursing) and supervisor. The Dietitian will follow up to ensure…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
Show the remaining 57 citations
  • Potential for harm · Dcited before2025-09-09 · tag F0756 — failed to review each resident's drug regimen — isolated
    Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to ensure recommendations from the Monthly Medication Review (MRR) conducted by the pharmacist were addressed and acknowledged by the physician in a timely manner for two Residents (#11, #81) out of five residents reviewed out of a total sample of 34 Residents. Findings include: Review of the facility policy titled Consultant Pharmacist Reports, dated November 2021, indicated the following: -The consultant pharmacist performs a comprehensive review of each resident's medication regimen and clinical record at least monthly. The medication regimen review (MRR) includes evaluating the resident's response to medication therapy to determine that the resident maintains the highest practicable level of functioning and preventing or minimizing adverse consequences related to medication therapy. The MRR also involves a thorough review of the resident records, and may include collaboration with other members of the interdisciplinary team, collaboration with the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-09-09 · tag F0790 — failed to provide dental care — isolated
    Provide routine and 24-hour emergency dental care for each resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record review and interviews, the facility failed to provide dental services for one Resident (#40) out of a total sample of 34 Residents. Specifically, the facility failed to provide dental care to Resident #40 for an improper fitting upper denture that was documented by facility staff.Findings include:Resident #40 was admitted to the facility in July 2024 with diagnoses including chronic obstructive pulmonary disease and, rheumatoid arthritis. Review of Resident #40's most recent Minimum Data Set Assessment (MDS), dated [DATE], indicated that the Resident had a Brief Interview for Mental Status score of 14 out of 15 indicating intact cognition. Further review of the MDS indicated that the Resident required substantial/maximal assistance for activities of daily living and does not reject care.During an interview on 9/3/25 at 9:14 A.M., Resident #40 said to the surveyor that he/she is waiting to see a dentist because his/her dentures are too big and do not fit and he/she wants them fixed…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-09-09 · tag F0842 — failed to keep accurate, complete medical records — isolated
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to ensure medical records were completed for two Residents (#101 and #10) out of a total sample of 34 Residents. Specifically, the facility failed to:1. Ensure the medical providers (nurse practitioner and physician's) clinical encounter notes were accessible in the medical record and 2. Ensure that Resident #10's daily care performed by the Certified Nursing Assistants (CNA) was documented as completed.Findings include: 1.Resident #101 was admitted to the facility in June 2022 and has diagnoses that include but are not limited to major depressive disorder, Alzheimer's disease, unspecified dementia and hyperlipidemia. Review of the most recent Minimum Data Set (MDS) assessment, dated 6/25/25, indicated staff assessed Resident #101 as having severe cognitive impairment, requires substantial/maximal assistance for activities of daily living including bathing, toileting, hygiene and lower body dressing. During review of Resident #101's clinical record…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-09-09 · tag F0880 — failed to prevent and control infections — isolated
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, record review and interview, the facility failed to establish and maintain an infection prevention and control program designed to provide a safe, sanitary and comfortable environment and to help prevent the development and transmission of communicable diseases and infections. Specifically,For one Resident (#54) with a wound, out of a total sample of 34 residents, the facility failed to implement Enhanced Barrier Precautions (EBP).The facility failed to handle clean linen to prevent possible contamination.Findings include:Review of the facility assessment, dated August 2025, indicated the following:-The goal of the infection prevention program is to:decrease risk of infection to residents and personal.maintain compliance with state and federal regulations related to infection prevention. Review of the Centers for Disease Control (CDC) website indicated the following, dated June 28, 2024:-Enhanced Barrier Precautions (EBP) are an infection control intervention designed to reduce transmission of multidrug-resistant organisms (MDROs) in nursing homes. Enhanced…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-07-15 · tag F0655 — isolated
    Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on records reviewed and interviews, for one of three sampled residents (Resident #1), the Facility failed to ensure they developed and implemented a baseline plan of care within 48 hours of his/her admission.Findings include:The Facility's Policy, titled, Baseline Care Plan, dated as revised 04/2022, indicated a baseline plan of care to meet the resident's immediate needs would be developed for each resident within 48 hours of admission.The Facility's Policy, titled Elopement Risk Scale, undated, indicated newly admitted residents would be evaluated by nursing to determine elopement risk, and indicated an interdisciplinary plan of care would be developed for residents assessed at risk for elopement.Resident #1 was admitted to the Facility in May 2025, diagnoses included diabetes, vascular dementia, chronic kidney disease, and dysphagia.Review of Resident #1's admission Elopement Risk Evaluation, dated 05/30/25 and timed 01:01 P.M., indicated he/she was exit seeking, wandering without purpose, wanted to leave the unit, was watching others go through the doors, was only oriented…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2024-08-12 · tag F0880 — failed to prevent and control infections — widespread
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, record, and policy review the facility failed to maintain an infection prevention and control program designed to provide a safe, sanitary, and comfortable environment and to help prevent the development and transmission of communicable diseases and infections. Specifically: 1. The facility failed to ensure the clean laundry room was free from potentially infectious substances. 2a. For Resident #30, the facility failed to ensure that enhanced barrier precautions (EBP) were implemented during treatment of an open wound. 2b. For Resident #45, the facility failed to ensure that EBP was implemented during treatment of his/her feeding tube. 3. The facility failed to ensure nursing staff performed hand hygiene appropriately during the medication administration task. Findings include: 1. On 8/12/24 at 8:20 A.M., the surveyor observed the laundry room, accompanied by the Director of Laundry Services and Laundry Staff #1. A ceiling tile above one of the four dryers was stained brown and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-08-12 · tag F0656 — failed to write and follow a full care plan — pattern
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY 3. Resident #30 was admitted to the facility in June 2024 with diagnoses including dementia, acute respiratory failure and cancer. Review of the Minimum Data Set (MDS) assessment dated [DATE], indicated that Resident #30 scored an 11 out of 15 on the Brief Interview for Mental Status exam indicating moderately impaired cognition. Further review indicated Resident #30 has three pressure areas and is at risk for the development of pressure areas. Review of the facility document titled RC Norton Plus Pressure Ulcer Scale and dated 7/9/24, indicated that Resident #30 scored a 10 indicating high risk for pressure ulcer development, Review of the doctor's orders dated August 2024 indicated an order dated 6/11/24 for Pressure relief heel boots to Bilat feet when in bed remove as needed for skin checks or patient tolerance. Further review of the doctor's indicated an order, with an initiation date of 7/9/24 at 11:00 P.M., for Prevalon boot to R heel, offload R heel every shift for R heel pressure ulcer. Review of the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-08-12 · tag F0658 — failed to meet professional standards of care — pattern
    Ensure services provided by the nursing facility meet professional standards of quality.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, observations and interviews, the facility failed to ensure a physician's order was implemented for two Residents (#263, #81) out of a total sample of 46 residents. Specifically, 1. For Resident #263, the facility failed to ensure his/her weight was reported to the Nurse Practitioner (NP) or Medical Doctor (MD) as ordered; 2. For Resident #81, the facility failed to treat and accurately report a Stage 2 wound to the physician. Findings include: 1. Resident #263 was admitted to the facility in August 2023 with diagnoses that included acute and chronic respiratory failure, dementia, hypertensive heart and chronic kidney disease. Review of Resident #263's Minimum Data Set (MDS), dated [DATE], indicated he/she scored a 10 out of a possible 15 on the Brief Interview for Mental Status (BIMS) indicating the Resident has a moderate cognitive impairment. Review of Resident #263's medical record indicated a weight on 8/6/24 was 123 lbs (pounds) and on 8/7/24 his/her weight was 143.6 lbs. Review of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-08-12 · tag F0761 — failed to label and store drugs safely — pattern
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, policy review and interview, the facility failed to ensure nursing staff stored all drugs and biologicals in accordance with accepted professional standards of practice. Specifically: 1. The facility failed to properly secure medication carts on two of four units, 2. The facility failed to properly secure treatment carts on two of four units, 3. The facility failed to properly secure the medication room on the Oak Grove Unit, 4. The facility failed to ensure opened insulin was labeled with resident's name, the prescription label, or opening and expiration dates for two medication carts on the [NAME] unit, 5a. and b. The facility failed to ensure staff stored medications and biologicals in accordance with State and Federal laws. Findings Include: Review of the facility policy titled Medication Storage, revised 3/22, indicated the facility shall store all drugs and biologicals in a safe, secure, and orderly manner. The nursing staff shall be responsible for maintaining medication storage and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-08-12 · tag F0842 — failed to keep accurate, complete medical records — pattern
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, interview and observation the facility failed to accurately document in the clinical record for six Residents (#81, #30, #16, #63, #5, #90) of 46 sampled residents. Specifically: 1. For Resident #81 the facility failed to accurately document a Stage 2 pressure injury assessment. 2. For Resident #30 the facility failed to accurately document the wearing of Prevalon boots on the treatment sheet. 3. For Resident #16 the nurse staff failed to consistently follow the Physician's orders regarding dialysis care as indicated in the Treatment Administration Record (TAR). 4. For Resident #63, the facility failed to accurately document a Stage 3 pressure injury assessment 5. For Resident #5 the facility failed to accurately document that medications had been administered when they had not. 6. For Resident #90 the facility failed to accurately document wearing of bilateral upper extremity Geri sleeves. Findings include: 1. Resident #81 was admitted to the facility in May 2021 and had a primary…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-08-12 · tag F0550 — failed to protect resident dignity and rights — isolated
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review and interview the facility failed to provide a dignified existence for three Residents (#50, #30 and #86) out of a total sample of 46 residents. Specifically: 1. For Resident #50 and #30 the facility failed to provide a dignified dining experience. 2. The facility failed to serve meals in a homelike atmosphere evidenced by meals served on institutional trays on the [NAME] Unit. 3. For Resident #86 the facility failed to provide privacy while toileting. Findings include: Review of the facility policy titled Dignity, dated April 2022, indicated that residents are treated with respect and dignity at all times. Further review indicated that residents are provided a dignified dining experience including while assisting at meal time. Further review indicated that staff are to promote, maintain and protect resident privacy, including bodily privacy during assistance with personal care. 1a. Resident #50 was admitted to the facility in March 2022 with diagnoses including stroke, vision…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-08-12 · tag F0552 — isolated
    Ensure that residents are fully informed and understand their health status, care and treatments.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interviews, the facility failed to obtain informed consents for psychotropic medications explaining the risks and benefits of treatment, prior to administering psychotropic medication for one Resident (#3) out of a sample of 46 residents. Findings include: Review of the facility policy titled Psychotropic Medication, revised 4/22, indicated an informed consent from the resident (or legally authorized individual in the case of resident incompetence) is required for administration of psychoactive medication. Resident #3 was admitted to the facility in January 2024 with diagnoses that included Alzheimer's disease, depression, and lymphedema. Review of Resident #3's most recent Minimum Data Set (MDS), dated [DATE], indicated he/she scored a 3 out of a possible 15 on the Brief Interview for Mental Status (BIMS). Further review of the MDS indicated the Resident receives an antipsychotic medication and an antidepressant medication. Review of Resident #3's physician order, dated 2/22/24,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-08-12 · tag F0558 — failed to accommodate residents' needs and preferences — isolated
    Reasonably accommodate the needs and preferences of each resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review and interview, the facility failed to accommodate the needs of one Resident (#63) out of a total of 46 sampled residents. Specifically, the facility failed to provide a shower chair able to fit Resident #63, resulting in Resident #63 not receiving a shower since his/her admission. Findings include: Resident #63 was admitted to the facility in May 2024 with diagnoses including morbid severe obesity, type two diabetes, congestive heart failure, muscle weakness, localized edema, anemia in chronic kidney disease, and hereditary and idiopathic neuropathy. Review of Resident #63's most recent Minimum Data Set Assessment (MDS), dated [DATE], indicated Resident #19 had a Brief Interview for Mental Status exam score of 15 out of a possible 15, which indicated the Resident had intact cognition. The MDS also indicated Resident #63 is dependent on staff for all functional tasks. Review of Resident #63's current Activity of Daily Living (ADL) care plan, last revised 6/4/24, indicated…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-08-12 · tag F0578 — failed to honor advance directives / code status — isolated
    Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, policy review, and interview, the facility failed to ensure Advance Directives (written documents that instructs health care providers of the decisions for specific medical treatment if a person was unable to speak or lacked the capacity to make decisions for themselves) were consistently documented in the medical record for one Resident (#3), out of a total sample of 46 residents. Findings include: Review of the facility policy titled Advance Directives, revised April 1022, indicated: advanced directives will be respected in accordance with state law and facility policy. Prior to or upon admission of a resident, the Social Services Director or designee will inquire of the resident, his/her family members and/or his or her legal representative, about the existence of any written advance directives. The plan of care of each resident will be consistent with his or her documented treatment preferences and/or advance directive. Resident #3 was admitted to the facility in January 2024 with…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-08-12 · tag F0582 — isolated
    Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on record review and interview the facility staff failed to inform two out of three residents reviewed, or their representatives, with potential liability for payment for non-covered services including estimated cost of services received while accessing their Medicare benefit. Findings include: The Advanced Beneficiary Notice (SNFABN) is a form which provides information to Residents and/or their beneficiaries to decide if they wish to continue receiving the skilled services they are receiving at the facility that may not be paid for by Medicare and assume financial responsibility for these services. Review of the facilities' SNFABN form failed to include the cost of rehab services for two of three applicable residents. During an interview on 8/7/24, at 2:40 P.M., The Minimum Data Set Nurse said the cost indicated on the form was for room and board and did not include skilled services, such as rehab.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-08-12 · tag F0604 — failed to not use physical restraints improperly — isolated
    Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews and records reviewed, the facility failed to identify and assess the use of pillows under the fitted sheet as a potential restraint for one Resident (#23) out of a total of 46 sampled residents. Findings include: Review of the facility policy titled, Use of Restraints dated as revised April 2022, indicated the following: -Restraints shall only be used for the safety and well-being of the resident(s) and only after other alternatives have been tried unsuccessfully. -Restraints shall only be used to treat the resident's medical symptom(s) and never for discipline or staff convenience or for the prevention of falls. -Physical restraints are defined as any manual method or physical or medical device, material or equipment attached or adjacent to the resident's body that the individual cannot easily remove, which restricts freedom of movement or restricts normal access to one's body. -Prior to placing a resident in restraints, there shall be a pre-restraining assessment and review to…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-08-12 · tag F0607 — failed to have anti-abuse policies — isolated
    Develop and implement policies and procedures to prevent abuse, neglect, and theft.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to effectively carry out their abuse policy related to the reporting of an alleged abuse for one Resident (#78) out of a total sample of 25 residents. Findings include: Review of the facility policy titled Abuse: Investigation, dated March 2022, indicated the following: - The facility will investigate all alleged/potential incidents of resident abuse, neglect, mistreatment, injuries of unknown etiology, and misappropriation of property. Resident #78 was admitted in May 2024 with diagnoses including depression and anxiety. Review of the Minimum Data Set (MDS), dated [DATE], indicated Resident #78 scored a 15 out of 15 on the Brief Interview for Mental Status (BIMS), indicating intact cognition. Review of the progress note, dated 9/17/24, indicated the following: Resident #78 reported to this nurse that she is going to go home and kill herself by taking all of his/her medicine. He/She said that the conditions of this place make him/her want to kill…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-08-12 · tag F0609 — failed to report abuse allegations — isolated
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to report allegations of neglect related to the provision of incontinence care to the state agency as required for two Residents (#10 and #63) out of a total of 46 sampled residents. Findings include: Review of the facility's policy titled Abuse Prohibition dated 7/1/13, and revised 10/24/22, indicated the following: To ensure that center staff are doing all that is within their control to prevent occurrences of abuse, mistreatment, neglect, exploitation, involuntary seclusion, injuries of unknown source, and misappropriation of property for all patients. Report allegations to the appropriate state and local authorities involving neglect, exploitation, or mistreatment, including injuries of unknown source, suspected criminal activity, and misappropriation of patient property within 24 hours, if the event does not result in serious bodily injury. Provide subsequent reports to the department as often as necessary to inform the department of significant…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-08-12 · tag F0610 — failed to investigate and act on abuse reports — isolated
    Respond appropriately to all alleged violations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY 2. Resident #63 was admitted to the facility in May 2024 with diagnoses including morbid severe obesity, type two diabetes, congestive heart failure, muscle weakness, localized edema, anemia in chronic kidney disease, and hereditary and idiopathic neuropathy. Review of Resident #63's most recent Minimum Data Set Assessment, dated 5/29/24, indicated Resident #63 had a Brief Interview for Mental Status exam score of 15 out of a possible 15, which indicated the Resident had intact cognition. The MDS also indicated Resident #63 is dependent on staff for all functional tasks. During an observation on 8/8/24, at 1:50 P.M., Resident #63 was observed laying in bed. The Resident said his/her incontinent brief had not been changed since 9:00 P.M. the night before, (a total of 17 hours without incontinence care) and that he/she was wet and uncomfortable. On 8/8/24 at 1:58 P.M., Corporate Nurse #1, Corporate Nurse #2 and Nurse #9 observed the Resident laying in bed. Corporate Nurse #1 removed the blankets to provide…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-08-12 · tag F0641 — isolated
    Ensure each resident receives an accurate assessment.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to accurately code in the Minimum Data Set (MDS) for three Residents (#28, #100 and #112) of 46 sampled residents. Specifically; 1. For Resident #28, the use of non-invasive mechanical ventilation was inaccurately coded in the MDS. 2. For Resident #100 a significant weight loss was inaccurately coded in the MDS. 3. For Resident #112 the discharge status was inaccurately documented on the MDS. Findings include: 1. Resident #28 was admitted to the facility in July 2023 with diagnoses that included vascular dementia, chronic kidney disease, obstructive sleep apnea, heart failure and asthma. Review of Resident #28's most recent Minimum Data Set (MDS), dated [DATE], indicated he/she scored a 12 out of 15 on the Brief Interview for Mental Status (BIMS) indicating the Resident is cognitively intact. Further review of the MDS indicated the Resident utilizes non-invasive mechanical ventilation. Review of Resident #28's nursing progress note, dated 4/25/24,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-08-12 · tag F0655 — isolated
    Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and interview the facility failed to develop a baseline care plan that includes the instructions needed to provide effective and person-centered care for one Resident (#16) out of a total sample of 46 residents. Specifically, the facility failed to develop a baseline care plan including resident specific interventions for a Resident who requires Dialysis three times a week. Findings include: Resident #16 was admitted to the facility in February 2024 and has diagnoses that include Type II diabetes mellitus with diabetic chronic kidney disease, End Stage Renal Disease (ESRD) and dependence of renal dialysis. Review of the most recent Minimum Data Set (MDS) assessment, dated 5/10/24, indicated that on the Brief Interview for Mental Status exam Resident #16 scored a 3 out of a possible 15, indicating severely impaired cognition. Review of the Resident #16's Physician orders from his/her admission in February 2024 indicated Resident #16 required dialysis 3 times a week. Review of the medical record failed to indicate a baseline care plan for dialysis was created…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-08-12 · tag F0657 — failed to keep the care plan current — isolated
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review, and interviews, the facility failed to ensure care plans were reviewed and revised with the interdisciplinary team (IDT) as required for three Residents (#28, #16 and #77), out of a total sample of 46 residents. Specifically: 1. For Resident #28, the facility failed to ensure his/her sleep apnea care plan was revised. 2. For Resident #16, the facility failed to ensure his/her care plan was revised in May 2024 to include the dialysis plan of care, when it was not developed upon admission or with the initial comprehensive plan of care in February 2024. 3. For Resident #77 the facility failed to ensure his/her activities of daily living care plan was revised. Findings include: 1. Resident #28 was admitted to the facility in July 2023 with diagnoses that included vascular dementia, chronic kidney disease, obstructive sleep apnea, heart failure and asthma. Review of Resident #28's most recent Minimum Data Set (MDS), dated [DATE], indicated he/she scored a 12 out of 15 on the Brief…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-08-12 · tag F0685 — isolated
    Assist a resident in gaining access to vision and hearing services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to provide routine vision services to obtain new eyeglasses for one Resident (#20) out of a total sample of 46 residents. Findings include: Review of the facility's policy titled, Ancillary Physician, revised April 2022, indicated: Policy: -Routine and emergency optometry, podiatry and audiology services are available to meet the resident's health services by the resident's assessment and plan of care. Guidelines: -All services provided are recorded in the resident's medical record and a copy of the resident's record is provided to any facility to which the resident is transferred. Resident #20 was admitted to the facility in November 2023 with diagnoses that included hemiplegia affecting the left non-dominant side, and Type Diabetes Mellitus. Review of Resident #20's most recent Minimum Data Set (MDS) 5/22/24 indicated Resident #20 has a Brief Interview for Mental Status (BIMS) exam score of 8 out of a possible 15 which indicated he/she has moderate cognitive deficits. The MDS assessment also indicated Resident #20 requires…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-08-12 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and interview the facility failed to ensure a falls assessment and falls investigation were initiated timely following a fall with injury for one Resident (#103) out of a total sample of 46 residents. Findings include: Review of the policy titled Accidents, dated as revised 4/2022, indicated the following: -All accidents or incidents involving residents, employees, visitors, vendors, etc., occurring on our premises shall be investigated and reported to the administrator. Resident #103 was admitted to the facility in March 2024 and has diagnoses that include hemiplegia and hemiparesis following cerebral infarction affecting left non-dominant side and legal blindness. Review of the most recent Minimum Data Set (MDS) assessment, dated 6/19/24, indicated that on the Brief Interview for Mental Status exam Resident #103 scored a 9 out of a possible 15, indicating moderately impaired cognition. Review of the falls care plan for Resident #103 indicates that Resident #103 is at high risk for falls. Interventions on the care plan include: -Follow facility fall protocol…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-08-12 · tag F0692 — failed to prevent malnutrition and dehydration — isolated
    Provide enough food/fluids to maintain a resident's health.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, policy review and interview the facility failed to maintain acceptable parameters of nutrition status for two Residents (#103 and #45) out of a total sample of 46 residents. Specifically: 1. For Resident #103, the facility failed to a.) obtain weekly weights as ordered and b.) address a significant weight loss timely. 2. For Resident #45, the facility failed to obtain a Registered Dietitian (RD) consult. Findings include: Review of the facility policy titled Weight Measurement, revised 4/17, indicated the frequency of weights will be determined by the IDT post-admission based on the resident's individual needs. All residents will be weighed at a minimum monthly. Monthly weights should be completed by the 10th of the month. Residents with a weight variance of 5 lbs more or less than the previous month will be re-weighed. The RN supervisor will notify the physician, responsible party and dietitian when a 5 lb more or less variance is noted. The resident plan of care will be updated…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-08-12 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolated
    Provide safe and appropriate respiratory care for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews, policy review, and record review, the facility failed to provide respiratory care services in accordance with professional standards of practice two Residents (#6, and #30) out of a total sample of 46 residents. Specifically: 1. For Resident #6, the facility failed to ensure his/her oxygen (02) tubing was changed; 2. For Resident #30, the facility failed to ensure oxygen tubing was changed as ordered by the physician. Findings include: 1. Resident #6 was admitted to the facility in March 2023 with diagnoses that included chronic obstructive pulmonary disease, chronic respiratory failure with hypoxia and heart failure. Review of Resident #6's most recent Minimum Data Set (MDS), dated [DATE], indicated he/she scored 11 out of a possible 15 on the Brief Interview for Mental Status (BIMS) indicating a moderate cognitive impairment. On 8/6/24 at 8:13 A.M. and 12:16 P.M., the surveyor observed Resident #6 in bed receiving oxygen via nasal cannula, the 02 tubing was dated for 5/15/24.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-08-12 · tag F0698 — failed to provide proper dialysis care — isolated
    Provide safe, appropriate dialysis care/services for a resident who requires such services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, record review, policy review and interviews, the facility failed to ensure for one Resident (#16), who required dialysis, that they received services consistent with professional standards of practice, out of a total sample of 46 residents. Specifically for Resident #16 the facility failed to ensure: a.) nursing consistently obtained the Resident's blood pressure from the correct arm to prevent harm or injury; b.) create a complete and resident specific care plan regarding Resident #16's dialysis care; and c.) nurses consistently followed the Physician orders regarding dialysis care. Findings include: Resident #16 was admitted to the facility in February 2024 with diagnoses including Type II diabetes mellitus with diabetic chronic kidney disease, End Stage Renal Disease (ESRD) and dependence of renal dialysis. Review of the most recent Minimum Data Set (MDS) assessment, dated 5/10/24, indicated that on the Brief Interview for Mental Status exam Resident #16 scored a 3 out of a possible 15, indicating severely impaired cognition. The MDS further indicated…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-08-12 · tag F0699 — isolated
    Provide care or services that was trauma informed and/or culturally competent.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review, policy review and interview the facility failed to ensure a plan of care was developed for Trauma Informed Care, with individualized interventions, for one Resident (#58) who had a history of trauma out of a total sample of 46 residents. Specifically, for Resident #58, the facility failed to develop a comprehensive trauma care plan, with individualized triggers. Findings include: Review of the facility policy titled Trauma Informed Care, dated 5/2022, indicated the following: Preparation: -Nursing staff are trained on screening tools trauma assessment and how to identify triggers associated with re-traumatization. General Guidelines: -Caregivers are taught strategies to help eliminate, mitigate or sensitively address a resident's triggers. Resident #58 was admitted to the facility in March 2024, with diagnoses including traumatic Post-Traumatic Stress Disorder (PTSD), dementia, and major depressive disorder. Review of Resident #58's most recent Minimum Data Set (MDS) assessment, dated 6/12/24, indicated that Resident #58 has severe cognitive deficits. Further…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-08-12 · tag F0756 — failed to review each resident's drug regimen — isolated
    Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, policy review and interview, the facility failed to ensure recommendations from the Monthly Medication Reviews (MMRs) conducted by the consultant pharmacist were addressed and acknowledged by the physician in a timely manner for two Residents (#28, and #104) out of a total sample of 46 residents. Findings Include: 1. Resident #28 was admitted to the facility in July 2023 with diagnoses that included vascular dementia, chronic kidney disease, obstructive sleep apnea, heart failure and asthma. Review of Resident #28's most recent Minimum Data Set (MDS), dated [DATE], indicated he/she scored a 12 out of 15 on the Brief Interview for Mental Status (BIMS) indicating the Resident is cognitively intact. Review of Resident #28's Medication Record Review, dated 3/7/24 and 5/15/24, indicated that the Resident is currently receiving metoprolol succinate 25 mg (milligrams) twice a day. This formulation is dosed once daily (metoprolol tartrate is dosed every 12 hours). Recommend changing order to…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-08-12 · tag F0758 — failed to limit and justify psychotropic drugs — isolated
    Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interviews the facility failed to ensure that PRN [as needed] psychotropic drugs were limited to 14 days for one Resident (#3) out of a total sample of 46 residents. Specifically, for Resident #3 the facility failed to ensure his/her Lorazepam had a stop date. Findings include: Resident #3 was admitted to the facility in January 2024 with diagnoses that included Alzheimer's disease, depression, and lymphedema. Review of Resident #3's most recent Minimum Data Set (MDS), dated [DATE], indicated he/she scored a 3 out of a possible 15 on the Brief Interview for Mental Status (BIMS) indicating the Resident has severe cognitive impairments. Review of Resident #3's physician order, dated 7/17/24, indicated Lorazepam (anti-anxiety medication) 2 MG/ML (milligram/milliliter) give 0.25 milliliter by mouth every 4 hours as needed for anxiety. During an interview on 8/9/24 at 1:07 P.M., Nurse #6 said the expectation is that if a resident has an order for Lorazepam as needed, it needs to have a stop…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-08-12 · tag F0883 — failed to offer flu and pneumonia vaccines — isolated
    Develop and implement policies and procedures for flu and pneumonia vaccinations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and observation for two of five sampled Residents (#45, and #90), the facility failed to ensure the pneumonia vaccinations were offered. Findings include: Review of the facility's policy Pneumonia Vaccination dated as revised January 2024, indicated: - All residents will be offered pneumococcal vaccines to aid in preventing pneumonia/pneumococcal infections. - Upon admission, residents will be assessed for eligibility to receive the pneumococcal series, and when indicated, will be offered the vaccine unless medically contraindicated, refusal by the resident or health care representative, or the resident has already been vaccinated. 1. Resident #45 was admitted to the facility in April 2024. Review of Resident #45's electronic medical record indicated there was no documented history of him/her having received or declined the pneumonia vaccine, or any contraindication to receiving the vaccine. Review of Resident #45's Massachusetts Immunization Information System (MIIS) record printed on 8/12/24, indicated the pneumonia vaccine was due, but not given. 2. Resident…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2023-10-26 · tag F0865 — failed to run a quality-improvement (QAPI) program — widespread
    Have a plan that describes the process for conducting QAPI and QAA activities.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview, document review, and policy review, the facility failed to develop, implement, and maintain a Quality Assurance and Performance Improvement (QAPI) program that addressed the full range of care and services, was comprehensive and data-driven, and focused on indicators of outcomes of quality of life, care, and services to residents in the facility. Findings include: Review of the Policy titled Quality Assessment and Performance Improvement Plan dated 1/31/2022, indicated the following: * The QAPI program is ongoing, integrated, data driven and comprehensive, addressing all aspects of care, quality of life and resident-centered rights and choice. * The Center Executive Director leads the Center's QAPI processes and involves all departments, staff and stakeholders-balancing a culture of safety, quality and resident centeredness. * The QAPI processes and improvements are based on evidence drawing data from multiple sources, prioritizing improvement opportunities and benchmarking results against developed targets. * Improvement activities and performance improvement…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2023-10-26 · tag F0867 — failed to act on quality-improvement findings — widespread
    Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and interview the facility failed to develop and implement policies addressing: (a) How they will use a systematic approach to determine underlying causes of problems impacting larger systems; (b) How they will develop corrective actions that will be designed to effect change at the systems level to prevent quality of care, quality of life, or safety problems. (c) how the facility will develop acceptable performance parameters and; (d) How the facility will monitor the effectiveness of its performance improvement activities to ensure that improvements are sustained. Findings include: Review of the facility policy titled Agency Quality Assurance Performance Improvement Plan (QAPI) and dated 1/31/2022 failed to indicate the following: (a) How they will use a systematic approach to determine underlying causes of problems impacting larger systems; (b) How they will develop corrective actions that will be designed to effect change at the systems level to prevent quality of care, quality of life, or safety problems. (c) how the facility will develop acceptable…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2023-10-26 · tag F0880 — failed to prevent and control infections — widespread
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, record review and interview for two residents (Resident #427 and #36) out of a total sampled of 35 residents, the facility failed to implement infection control precautions. Specifically: 1) For Resident #427 who was diagnosed with Methicillin-resistant Staphylococcus aureus (MRSA), the facility failed to implement contact precautions. 2) For Resident #36, the facility failed to clean a blood pressure before or after use. Findings include: Review of the facility policy titled Contact Precautions dated and revised 10/24/22 indicated the following: *Purpose: To reduce the risk of transmission of epidemiologically important microorganisms by direct or indirect contact. *Process: Print Precautions sign in color. Instruct staff, patient and their representative, and visitors regarding peculations and the use of Personal Protective Equipment (PPE). *PPE must be worn before contact with the patient or the patient's environment. Wear gown and gloves, wear eye protection if splashing of infectious material is likely, before exiting room, remove and bag gown and gloves…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2023-10-26 · tag F0881 — failed to use antibiotics responsibly — widespread
    Implement a program that monitors antibiotic use.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review, policy review and interview, the facility failed to implement their Antibiotic Stewardship Program (ASP) to promote and monitor the appropriate use of antibiotics. Findings include: Review of the facility policy titled Antibiotic Stewardship, dated revised 8/7/23, indicated that the infection Prventionist (IP) is responsible for the Infection Prevention and Control program that includes ASP. Further review indicated that the purpose of the ASP is to reduce inappropriate antibiotic use and prevent development of antibiotic-resistant organisms. During an interview on 10/25/23, at 5:04 P.M. the Corporate Nurse said that the previous IP recently left a couple of months ago and the infection control binder containing the ASP has gone missing. The Corporate Nurse then said that the Director of Nursing is responsible for the oversight of the infection control nurse and did not monitor for the completion of the infection control processes in the facility, including the Antibiotic Stewardship program. During an interview on 10/26/23, at 7:30 A.M., the Director of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-10-26 · tag F0550 — failed to protect resident dignity and rights — pattern
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations and interviews, the facility failed to ensure residents were treated with dignity. Specifically: 1) Staff failed to provide a dignified dining experience for residents on three of four units in the facility. 2) Staff failed to close a laptop screen in the hallway which displayed confidential medical information. Findings include: 1. The surveyor made the following observations on the [NAME] unit: *During breakfast service on 10/24/23, at 8:51 A.M., residents were being served breakfast with plastic cutlery and drinking juice out of plastic cups. *During lunch service in the dining room on 10/24/23, at 12:49 P.M., residents were being served breakfast with plastic cutlery and drinking juice out of plastic cups. *During breakfast service in the dining room on 10/25/23, at 8:47 A.M., residents were being served breakfast with plastic cutlery and drinking juice out of plastic cups. The surveyor made the following observation on the [NAME] Unit: *On 10/25/23, at 8:30 A.M., a Certified Nursing…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-10-26 · tag F0695 — failed to provide proper breathing / tracheostomy care — pattern
    Provide safe and appropriate respiratory care for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on records reviewed, interviews and observations for five Residents ( #177, #99, 379, #7, #22) of 35 sampled residents, the facility failed to ensure it maintained oxygen equipment, and implemented physician orders and care plans for oxygen administration. Specifically: 1) For Resident #177 the facility failed to clean the external oxygen concentrator filter. 2) For Resident #99 the facility failed to clean the external oxygen concentrator filter. 3) For Resident #379 the facility failed to obtain a physician's order for the administration of oxygen. 4) For Resident #7 the facility failed to change outdated oxygen tubing. 5) For Resident #22 the facility failed to follow the physician's order for oxygen flow rate and to date oxygen tubing. Findings include: The facility's policy Respiratory Equipment /Supply Cleaning/Disinfecting dated 7/15/21, indicated, but was not limited to: * Oxygen concentrators: rinse and dry the external filter weekly and PRN [as needed] when visibly dusty. * Oxygen delivery…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-10-26 · tag F0761 — failed to label and store drugs safely — pattern
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews and policy review, the facility failed to ensure 1.) medications were labeled, and dated once opened, according to manufacturer's guidelines in one out of four medication carts sampled, 2.) a medication cart was observed unlocked and unattended, and 3.) ensured medications were stored in locked compartments on one nursing unit. Findings include: Review of the facility policy titled, 5.3 Storage and Expiration Dating of Medications, Biologicals, dated as revised 8/7/23, indicated: 3.3 Facility should ensure that all medications and biologicals, including treatment items, are securely stored in a locked cabinet/cart that is inaccessible by residents and visitors. 5. Once an medication or biological package is opened, Facility should follow manufacturer/supplier guidelines with respect to expiration dates for opened medications. Facility staff should record the date opened on the primary medication container (vial, bottle, inhaler) when the medication has a shortened expiration…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-10-26 · tag F0804 — failed to serve food at safe, palatable temperature — pattern
    Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on resident group meeting, interview and test tray results, the facility failed to ensure foods provided to the residents were prepared by methods that conserve nutritional value, flavor, palatability and at appetizing temperatures on three of four units. Findings include: During the initial Resident screening process, numerous residents voiced concerns and displeasure about the overall food quality, temperature, and variety they are provided. During the resident council group meeting on 10/25/23, at 11:00 A.M., 9 out of 18 participating residents complained that the food had no flavor, and the temperatures were not good. On 10/25/23, at 12:08 P.M., the food truck arrived on the Edgewood unit. After all resident trays had been served, the surveyor received the test tray at 12:31 P.M., 23 minutes later. The following was recorded: *Macaroni and Cheese: temperature of 101 degrees Fahrenheit, warm to taste not hot. *Milk: temperature of 42 degrees Fahrenheit, not cold to taste. *Ice Cream: temperature of 20…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-10-26 · tag F0554 — isolated
    Allow residents to self-administer drugs if determined clinically appropriate.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, record review, and interview for one Resident (#85) out of a total sample of 35 residents, the facility failed to assess for self-administration of medication. Findings include: Review of the facility policy titled 'Medications: Self-Administration', dated as revised 3/1/22, indicated but was not limited to the following: * Patients who request to self-administer medications will be evaluated for safe and clinically appropriate capability based on the patient's functionality and health condition. If it is determined that the patient is able to self-administer: * A physician/advanced practice provider (APP) order is required. * Self-administration and medication self-storage must be care planned. Resident #85 was admitted to the facility November 2020 with diagnoses including dementia and vision loss. Review of Resident #85's medical record failed to indicate he/she had been assessed for the safe self-administration of medication. Review of Resident #85's physician orders dated October 2023, indicated he/she may not self-administer medication. On 10/24/23, at…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-10-26 · tag F0561 — failed to honor residents' choices — isolated
    Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on records reviewed and interviews, for one Resident (#31) , who was alert, oriented and whose preference included being able to receive a shower, the Facility failed to ensure nursing staff honored his/her right to self-determination related to his/her choice of receiving a weekly shower, out of 35 sampled residents. Findings include: Review of the facility policy titled Activities of Daily Living (ADLs) dated revised 5/1/23, indicated that a patient that is unable to carry out ADLs will receive the necessary level of ADL assistance to maintain good personal hygiene. Resident #31 was admitted to the facility in May 2022 with diagnoses including post traumatic stress disorder (PTSD), morbid obesity and spinal stenosis. Review of the Minimum Data Set (MDS) dated [DATE], indicated that Resident #31 scored a 15 out of a possible 15 on the Brief Interview for Mental Status (BIMS) exam indicating that Resident #31 was cognitively intact. Further review indicated that Resident #31 is totally dependant for…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-10-26 · tag F0610 — failed to investigate and act on abuse reports — isolated
    Respond appropriately to all alleged violations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to investigate an injury of unknown origin timely for one Resident (#61) out of a total of 35 sampled Residents. Findings include: Review of the facility's Abuse Prohibition Policy dated 10/24/23, indicated: *Injuries of an unknown source are defined as an injury with both of the following conditions; The source of the injury was not observed by any person or the source of the injury could not be explained by the patient and the injury is suspicious because of the extent of the injury or the location of the injury. *Staff will identify events - such as suspicious bruising of patients, occurrences, patterns and trends that may constitute abuse - and determine the direction of the investigation. *Anyone who witnesses an incident of suspected abuse, neglect, involuntary seclusion, injuries of unknown origin, or misappropriation of patient property is to tell the abuser to stop immediately and report the incident to his/her supervisor immediately, regardless…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-10-26 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, record review and interview, the facility failed to develop and implement the plan of care for two Residents (#7 and #427) out of a total sample of 35 Residents. Specifically, the facility failed to 1) develop a care plan for an automatic implantable cardiac defibrillator device for Resident #7 and 2) develop a communication care plan for Resident #427. Findings include: 1) Resident #7 was admitted to the facility in March 2023 with diagnoses including chronic obstructive pulmonary disease and heart failure. Review of Resident #7's most recent Minimum Data Assessment (MDS) indicated that the Resident had a Brief Interview for Mental Status score of 10 out of a possible 15 indicating that he/she has moderate cognitive impairment. Further review of the MDS indicated that Resident #7 requires extensive assistance with all activities of daily living. Review of Resident #7's medical diagnoses indicated that he/she has an automatic implantable cardiac defibrillator device (ICD) (a device implanted in the chest to detect and stop irregular heartbeats by delivering…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-10-26 · tag F0658 — failed to meet professional standards of care — isolated
    Ensure services provided by the nursing facility meet professional standards of quality.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to apply a left hand splint per doctor's order and recommendation from physical therapy for one Resident (#67) out of a total sample of 35 Residents. Findings include: Resident #67 was admitted to the facility in January 2021 with diagnoses including left hemiparesis, diabetic nephropathy, major depressive disorder, and falls. Review of Resident #67's most recent Minimum Data Set Assessment (MDS), dated [DATE], indicated the Resident had a Brief Interview for Mental Status (BIMS) score of 15 out of a possible 15, indicating he/she has intact cognition. Further review indicated Resident #67 requires supervision for functional tasks. Review of Resident #67's October 2023 physician's orders indicated the following: * Please help patient doff (remove) LUE (left upper extremity) splint to prep for daytime use of extremity. Check for skin breakdown/redness in the morning Refer to rehab. * Please help patient don (put on) LUE splint. Check for skin…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-10-26 · tag F0677 — failed to help fully-dependent residents with daily care — isolated
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews, and record review, the facility failed to provide assistance with meals for one Resident (#103) out of a total sample of 35 residents. Findings include: Resident #103 was admitted to the facility in July 2021 with diagnoses including vascular dementia, hemiplegia and hemiparesis following cerebral infarction affecting right dominant side, chronic cough, and major depressive disorder. Review of Resident #103's most recent Minimum Data Set (MDS) dated [DATE], indicated he/she scored a 3 out of a possible 15 on the Brief Interview for Mental Status exam which indicated he/she had a severe cognitive deficit. The MDS also indicated Resident #103 requires extensive assistance with meals. During an observation on 10/24/23, at 8:43 A.M., Resident #103 was sitting up in bed with his/her breakfast meal uncovered affront of him/her. Resident #103 was attempting to reach a bowl of oatmeal with his/her hands. The Resident was not visible from the hallway and there were no staff present to…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-10-26 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolated
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on records reviewed, interviews and observations for two Residents (#99 and #103) of 35 sampled residents, the facility failed to implement interventions to prevent skin breakdown. Specifically: 1) For Resident #99 the facility failed to place Prevalon boots on his/her feet while in bed, or use a pillow under his/her left heel while sitting in a wheelchair. 2) Resident #103 the facility failed to elevate his/her feet while lying in bed. Findings include: Review of the facility policy Skin Integrity and Wound Management dated 2/1/23, indicated, but was not limited to: * Implement pressure injury prevention for identified, modifiable risk factors * Determine the need for heel off-loading. 1) Resident #99 was admitted to the facility in February 2023 and had diagnoses which included history of left heel pressure ulcer, diabetes mellitus, dementia, and hip fracture. Review of Resident #99's physician order dated 4/19/23, indicated Offload left foot with pillow while on wheelchair, every day and evening shift.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-10-26 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review, policy review, and interview, the facility failed to identify a possible hazard for one Resident (#19), out of a total sample of 35 residents. Specifically, Resident #19 had 16 used Lidocaine patches in his/her room. Findings include: Review of the facility's policy titled Storage and Expiration of Dating of Medications, Biologicals, revised [DATE], indicated the following: * Facility should ensure that all medications and biologicals, including treatment items, are securely stored in a locked cabinet/cart or locked medication room that is inaccessible by residents and visitors. *Facility should ensure that medications and biologicals that: (1) have an expired date on the label; (2) have been retained longer than recommended by manufacturer or supplier guidelines; or (3) have been contaminated or deteriorated, are stored separate from other medications until destroyed or returned to the pharmacy or supplier *Facility should not administer/provide bedside medications or…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-10-26 · tag F0693 — failed to provide proper feeding-tube care — isolated
    Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review and interview the facility failed to ensure staff provided appropriate care and services for one Resident (#47) with a Gastrostomy tube (G-tube: a tube that is placed directly into the stomach through an abdominal incision for administration of nutrition, fluids, and medication), out of 35 sampled Residents. Specifically for Resident #47 the amount of tube feeding infused did not correspond with the rate of infusion times and the hours infused. Additionally, the facility failed to date the G-tube feeding solution bottle per policy. Findings include: Review of the facility policy titled Enteral Management and dated revised 3/1/22, indicated that the purpose of the policy was intended to provide safe and effective management of Enteral tubes. Further review failed to indicate the process by which the Enteral feeding is monitored for accuracy of infusion or for ensuring the changing of the Enteral feeding tubing and Enteral feeding every 24 hours. Resident #47 was admitted to the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-10-26 · tag F0694 — isolated
    Provide for the safe, appropriate administration of IV fluids for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, record review and interview, the facility failed ensure intravenous medications were administered in accordance of professional standards of practice for one Resident (#72) out of a total sample of 35 residents. Specifically, for Resident #72, the facility failed to ensure nursing obtained confirmation of placement of a PICC line (peripherally inserted center catheter) prior to use and nursing did not obtain information regarding the PICC line. Findings include: Review of the facility policy titled, 5.10 Peripherally Inserted Center Catheter (PICC) Insertion, dated as Revised June 2021, indicated: 51. Do not administer medication through PICC until chest x-ray verifies that the tip of the catheter is in the resident's superior vena cava or cavoatrial junction, or as determined by other approved technology. 53. Documentation in the medical record includes, but is not limited to: 53.5 Catheter Brand, lot number and size 53.6 Total Length of catheter Resident #72 was admitted to the facility in October 2023 with diagnoses including diabetes, osteomyelitis and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-10-26 · tag F0698 — failed to provide proper dialysis care — isolated
    Provide safe, appropriate dialysis care/services for a resident who requires such services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, record review, policy review, and interviews, the facility failed to ensure for one Resident (#27), who required dialysis, received such services consistent with professional standards of practice and the comprehensive person-centered care plan, out of 35 sampled residents. Specifically, the facility failed to ensure nursing implemented a physician's order and care plan for emergency equipment at the Resident's bedside (smooth clamp). Findings include: Resident #27 was readmitted to the facility in February 2023 with diagnoses including diabetes, end stage renal disease with dependence of renal dialysis. Review of the Minimum Data Set (MDS) assessment, dated 8/24/23, indicated Resident #27 required dialysis. Review of the physician's order, dated 9/23/22, indicated: - Check Smooth clamps at the bedside and on patient wheelchair (if applicable) every shift. Review of the Treatment Administration Record, dated October 2023, indicated nursing staff were verifying the smooth clamps were at bedside. Review of the plan of care related to dialysis, dated 2/19/23,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-10-26 · tag F0699 — isolated
    Provide care or services that was trauma informed and/or culturally competent.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview the facility failed to develop a comprehensive trauma informed care plan for one Resident (#31) out of a total sample of 35 residents. Findings include: The facility failed to produce a policy and procedure for trauma informed care when asked. Resident #31 was admitted to the facility in May 2022 with diagnoses including post traumatic stress disorder (PTSD), morbid obesity and spinal stenosis. Review of the Minimum Data Set (MDS) dated [DATE], indicated that Resident #31 scored a 15 out of a possible 15 on the Brief Interview for Mental Status (BIMS) exam indicating that Resident #31 was cognitively intact. Further review indicated that Resident #31 has a diagnosis of PTSD. Review of the medical record indicated a diagnosis of PTSD. Review of the Care Plan failed to indicate a care plan focus for PTSD. Further review failed to indicate potential triggers and interventions for symptoms of Resident #31's PTSD. During an interview on 10/26/23, at 9:05 A.M. the Director of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-10-26 · tag F0730 — isolated
    Observe each nurse aide's job performance and give regular training.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on employee record review and interview, the facility failed to complete performance reviews annually for two of two Certified Nursing Assistants (CNA) reviewed, as required. Findings include: On 10/26/23, at 7:39 A.M., the surveyor reviewed four employee records. Two of two CNA employee records failed to indicate annual performance reviews had been completed. During an interview on 10/26/23, at approximately 9:30 A.M., Corporate Nurse #1 said that they were unable to locate annual performance reviews for the CNAs.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-10-26 · tag F0756 — failed to review each resident's drug regimen — isolated
    Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to ensure pharmacy recommendations were 1) reviewed by the physician as required for one Resident (#105) and 2) reviewed by the physician in a timely manner for one Resident (#5) out of a total of 35 sampled Residents. Review of the facility policy titled Medication Regimen Review, revised and dated 8/17/23, indicated the following: *Facility should independently review each resident's medication regimen directly from the resident's medical chart and with the Interdisciplinary Care Team members, resident, or Responsible Party as needed. *Facility should encourage Physician receiving the medication regimen review (MRR) and Director of Nursing to act upon recommendations contained in the MRR. *For those issues that require Physician intervention, facility should encourage Physician to either accept or act upon the recommendations contained within the MRR or reject all or some and provide an explanation as to why the recommendation was rejected. *Facility…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-10-26 · tag F0758 — failed to limit and justify psychotropic drugs — isolated
    Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview for one Resident (#177) of 35 sampled residents, the facility failed to ensure a gradual dose reduction (GDR) was attempted by the physician. Specifically: On 9/22/23, Resident #177 was prescribed Clonazepam as needed (PRN) and a GDR attempt was required by 10/4/23, but a GDR did not occur until 10/11/23, seven days after the required review date. Findings include: Review of the facility policy 'Psychotropic Medication Use' dated October 2022, indicated, but was not limited to: * PRN [as needed] psychotropic medications should be ordered for no more than 14 days. Each resident who is taking a PRN psychotropic drug will have his or her prescription reviewed by the physician or prescribing practitioner every 14 days and also by a pharmacist every month. For psychotropic medications, excluding antipsychotics, that the attending physician believes a PRN order for longer than 14 days is appropriate, the attending physician can extend the prescription beyond 14 days for the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-10-26 · tag F0806 — failed to honor food preferences — isolated
    Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to provide a diet of personal preferences to one Resident (#67) out of a total sample of 35 residents. Findings include: Resident #67 was admitted to the facility in January 2021 with diagnoses including diabetic nephropathy, major depressive disorder, falls and left hemiparesis. Review of Resident #67's most recent Minimum Data Set (MDS), dated [DATE], indicated the Resident had a Brief Interview for Mental Status (BIMS) score of 15 out of a possible 15, indicating he/she has intact cognition. The MDS indicated Resident #67 requires supervision for functional tasks. During an observation on 10/24/23, at 8:25 A.M., Resident #67 was observed eating breakfast alone in his/her room. The breakfast meal included a ham and cheese sandwich on wheat toast. Resident #67 said he/she does not like eating wheat toast and has requested to only receive white bread toasted for all meals. Resident #67 said he/she will eat the wheat toast because he/she is…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-10-26 · tag F0810 — isolated
    Provide special eating equipment and utensils for residents who need them and appropriate assistance.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record review, and interview for one Resident (#45) of 35 sampled residents, the facility failed to provide adaptive eating equipment. Specifically, the facility failed to provide adaptive eating utensils to maximize food intake for Resident #45, who lacked coordination to both hands. Findings include: Resident #45 was admitted to the facility July 2022 with diagnoses including multiple sclerosis, muscle weakness, failure to thrive, and severe protein-calorie malnutrition. Review of the Minimum Data Set (MDS) assessment, dated 7/17/23, indicated Resident #45 had a Brief Interview for Mental Status (BIMS) score of 15 out of a possible 15 indicating he/she is cognitively intact. The MDS, dated [DATE], indicated Resident #45 required set-up for eating and had no behaviors of rejection of care. During an interview on 10/24/23, at 8:04 A.M., Resident #45 said he/she has trouble holding regular eating utensils because of numbness and poor coordination from multiple sclerosis. Resident #45 said…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-10-26 · tag F0842 — failed to keep accurate, complete medical records — isolated
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, record review and interview, the facility failed to accurately document in the medical record for one Resident (#7) out of a total sample of 35 Residents. Specifically, the facility documented that oxygen tubing was changed two times and when it was not. Findings include: Resident #7 was admitted to the facility in March 2023 with diagnoses including chronic obstructive pulmonary disease and heart failure. Review of Resident #7's most recent Minimum Data Assessment (MDS) indicated that the Resident had a Brief Interview for Mental Status score of 10 out of a possible 15 indicating that he/she has moderate cognitive impairment. Further review of the MDS indicated that Resident #7 requires extensive assistance with all activities of daily living. Review of the facility policy titled Respiratory Equipment/Supply Cleaning/Disinfection dated and revised 6/1/21, indicated the following: *Cleaning and disinfection of respiratory equipment is performed by a respiratory therapist, licensed nurse, or equipment technician. Disinfection is performed on all equipment on a…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

$286,020 in federal fines across 3 penalties.

  • $73,306 — penalty dated 2024-10-30
  • $197,121 — penalty dated 2024-08-12
  • $15,593 — penalty dated 2023-10-26

Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.

Part of a chain

This home belongs to REGALCARE — 9 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →

RatingThis homeChain avg
Overall 1 of 51.7-0.7 vs chain
Health inspection 1 of 51.9-0.9 vs chain
Staffing 4 of 53.0+1.0 vs chain
Quality measures 2 of 52.2-0.2 vs chain
The other 8 homes this chain runs (chain average 1.7★, per CMS)

A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.

Who owns this facility

Owner / managerTypeRoleShareSince
MIRLIS, ELIYAHUIndividual5% OR GREATER DIRECT OWNERSHIP INTEREST99%since 05/01/2024
ELMI, SAIEDIndividualCONTRACTED MANAGING EMPLOYEEsince 05/01/2024
KEENAN, CHRISTINEIndividualCONTRACTED MANAGING EMPLOYEEsince 05/01/2024

Follow the money — this home’s finances

Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.

$13.6M
Net patient revenuemost recent cost report
-25.7%
Operating marginrevenue minus expenses
$3.4M
Related-party expense20% of expenses
Who pays — share of resident-days
Medicaid 85%Medicare 2%Other / private 12%

About 85% of this home’s resident-days are paid by Medicaid, which reimburses well below the cost of care in most states. Heavily Medicaid-dependent homes run on thinner budgets — a context worth holding next to the staffing and inspection record, not a fault in itself. This home reported $3.4M paid to related parties — landlords or management companies under common ownership — equal to about 20% of its total expenses. Money routed to affiliated companies can leave a home’s own books looking lean while owners still profit; it is the mechanism regulators watch most closely in private-equity and REIT deals. A reported operating loss is common in this industry and is not by itself a sign of trouble — but paired with large related-party payments it can mean profit is being taken elsewhere in the ownership structure.

Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.

Cost & finances

$363per resident / day
operating cost
$11,039per month
≈ monthly operating cost
$289per day
avg. revenue, all payers

Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.

What families pay in MA

Paying with Medicaid

This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Massachusetts Medicaid page.

Typical monthly cost in Massachusetts
$14,448/mo
Nursing home (semi-private)
$15,817/mo
Nursing home (private)
$9,600/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 225523. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-09-09, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

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