Caremeridian Llc, DBA Neurorestorative
3980 Lake Placid Drive Ste 2, Reno, NV 89511 · For profit - Corporation · 36 certified beds · (702) 499-9523 Medicare & Medicaid certified
This home has serious findings on its record. Read them closely before you consider it.
- a high payroll-based staffing rating (4/5)
- CMS lists it as a Special Focus candidate — not on the watch list itself, but among the homes CMS is watching because of its recent inspection history
- CMS has flagged it for abuse
- it has abuse, neglect, or exploitation citations (F0600, F0602) — most recent May 2026
- it has citations for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0609, F0610) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
- it has a citation for mishandling residents’ money or property (F0565)
- it has 1 actual-harm citation
- a high number of inspection citations overall (57) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
- the CMS record shows $68,738 in federal fines (most recent 2025-02-21)
- its payroll- and facility-reported staffing and quality-measure scores sit well above its independent inspection score
- its independent health-inspection rating is low (1/5)
- nursing-staff turnover (60%) runs well above the national median (45%)
One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.
A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.
| Health inspectionSurveyor-assigned, ranked within your stateInspector-verified | 1 of 5 |
| StaffingFrom payroll records (PBJ) | 4 of 5 |
| Quality measuresSelf-reported by the facility | 4 of 5 |
Worth a closer look. This home's staffing and quality-measure ratings run 3 stars above its independent health-inspection score. The inspection is done by state surveyors; the quality-measure score leans on data the facility reports about itself, and staffing on its payroll (PBJ) submissions — so a gap this large is worth reading the inspection record for.
Location & what’s nearby
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Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.
Quality measures — how residents actually fare
| Overall quality measures | 4 of 5 |
| Long-stay residentspeople who live here | 4 of 5 |
Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.
Trend — is this home getting better or worse?
Over 2025-02 to 2026-06, this home’s CMS overall rating fell from 2 to 1 stars. From monthly CMS archive snapshots.
Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.
See all quality measures vs. state & national benchmarks
| Measure | This home | State avg | Typical state | vs typical state |
|---|---|---|---|---|
| Long-stay residents whose need for help with daily activities increased | 3.8% | 12.6% | 15.4% | better |
| Long-stay residents who lose too much weight | 1.3% | 5.5% | 5.4% | better |
| Long-stay residents with a catheter left in their bladder | 3.2% | 1.6% | 0.9% | worse |
| Long-stay residents with a urinary tract infection | 1.3% | 1.9% | 2.0% | better |
| Long-stay residents with depressive symptoms | 5.3% | 5.1% | 6.5% | better |
| Long-stay residents who were physically restrained | 0.0% | 0.1% | 0.1% | better |
| Long-stay residents with falls causing major injury | 1.3% | 2.0% | 3.3% | better |
| Long-stay residents on antianxiety or hypnotic medication | 22.7% | 22.2% | 18.9% | worse |
| Long-stay residents given the seasonal flu vaccine | 91.7% | 89.6% | 95.3% | typical |
| Long-stay residents with pressure ulcers | 3.8% | 5.4% | 4.7% | better |
| Long-stay residents with worsening bladder/bowel control | 8.0% | 15.5% | 21.2% | better |
| Long-stay residents who got an antipsychotic medication§ — see the note below the table | 20.8% | 17.1% | 17.1% | worse |
| Short-stay residents who newly got an antipsychotic medication | 1.1% | 1.8% | 1.4% | better |
| Short-stay residents given the seasonal flu vaccine | 63.6% | 80.7% | 79.4% | worse |
§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.
CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.
Staffing
How full it usually is: this home is certified for 36 beds and averages 25.7 residents a day — about 71% occupied, or roughly 10 beds typically open. It usually has some room. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.
Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 7.86 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 2.23 is at or above the 0.55-hour RN benchmark and nurse-aide staffing of 4.33 is at or above the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.
Weekend coverage: total nurse staffing is 7.11 hrs/resident/day on weekends vs 8.16 on weekdays — 13% thinner on weekends. RN hours go from 2.25 to 2.16 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)
This home’s total nursing-staff turnover of 60% is well above the national median of 45%. 1 administrator has left in the past year.
Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.
Inspection trend
Deficiencies are unchanged from the previous inspection. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.
Inspection deficiencies
State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.
Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.
57 citations, most serious first. The 11 most serious are shown; the remaining 46 are one tap away and print in full.
- Actual harm · G2025-02-21 · tag F0626 — isolatedPermit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, clinical record review, and document review, the facility failed to ensure a resident was permitted to return to the facility following a visit to the hospital for 1 of 2 residents sampled for closed records (Resident #25). This deficient practice had the potential to result in an unsafe and unnecessary resident discharge, placing the resident at risk for physical and emotional harm Findings include: Resident #25 Resident #25 was admitted to the facility on [DATE], and discharged on 01/22/2025, with a primary diagnosis of atherosclerotic heart disease of native coronary artery without angina pectoris. Resident #25's care plan dated 02/20/2025, documented Resident #25 had an impairment to the skin integrity of the resident's right foot related to a surgical wound. A goal revised 12/07/2024 documented the resident's surgical wound of the right lower leg would be healed by 05/08/2025. Interventions included monitoring the injury's size, documenting treatment and reporting abnormalities to the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2026-05-07 · tag F0628 — widespreadProvide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, interview, and document review, the facility failed to ensure 1) a resident and/or the resident representative, and the Ombudsman were notified of the reason for transfer in writing when a resident was transferred to an acute care hospital for inpatient care for 1 of 2 residents reviewed for closed records (Resident #30) and 3 of 3 sampled residents reviewed for hospitalizations (Resident #26, #2, #5) and 2) a resident and/or the residents representative were provided notification of the facility's bed hold policy upon transfer to an acute care hospital for 1 of 3 sampled residents reviewed for hospitalizations (Resident #5). This deficient practice had the potential to result in a resident or the resident's representative not being aware of the facility's bed hold policy when the resident required hospitalization, and the resident/resident representative and the Ombudsman not being aware of the reason for transfer, the date of transfer and the resident's rights related to…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2026-05-07 · tag F0865 — failed to run a quality-improvement (QAPI) program — widespreadHave a plan that describes the process for conducting QAPI and QAA activities.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and document review the facility's Quality Assurance and Performance Improvement (QAPI) committee failed to ensure 1) the infection prevention program included a process to ensure staff were screened for eligibility to receive a Covid-19 (COVID) vaccine, education was provided regarding the COVID vaccine to be administered, consent was obtained, the vaccine was administered or declined, and documentation of the vaccination or declination was retained, and 2) an Infection Preventionist (IP) worked at the facility from 09/17/2025 through 03/31/2026. Findings include:Staff COVID VaccinationsOn 05/05/2026 at 10:41 AM, the Regional Director of Nursing (Regional DON) provided the Infection Control Manual to the survey team, which did not include staff COVID infection monitoring, staff immunizations, or resident care related to COVID. The Regional DON explained the facility was not required to track the staff immunizations since the National Healthcare Safety Network (NHSN) did not require staff COVID immunization reporting.On 05/05/2026 at 3:58 PM, the Administrator…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2026-05-07 · tag F0882 — widespreadDesignate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and document review the facility failed to ensure 1) an Infection Preventionist (IP) with the required specialized training worked at the facility from 09/17/2025 through 03/31/2026, and 2) the IP had a process in place to ensure staff were offered COVID-19 vaccines. This deficient practice had the potential to increase the risk of infection transmission within the facility.Findings include:Infection Preventionist On 05/05/2026 at 1:34 PM, the Regional Director of Nursing (Regional DON) explained the Regional DON was the previous facility IP and became the remote IP for the facility on 09/17/2025, when the Regional DON took a position at another location. The Regional DON confirmed working remotely as the facility IP from 09/17/2025 through 3/31/2026. The Regional DON visited the facility once per month until the current IP became certified on 04/01/2026.The facility job description titled Infection Preventionist, dated 06/24/2019, documented the IP was responsible for the effective management and operation of the infection prevention program, including the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2026-05-07 · tag F0887 — widespreadEducate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview, and document review the facility failed to 1) ensure facility staff were screened annually for eligibility to receive a COVID-19 (COVID) vaccine, education regarding the vaccine was provided, and the vaccine was offered and either administered or declined, and 2) failed to develop and implement policies and procedures related to COVID immunizations. This deficient practice had the potential to affect compliance with vaccination requirements and increase the risk of disease transmission. Findings include:On 05/05/2026 at 10:41 AM, the Regional Director of Nursing (Regional DON), who was also the previous Infection Preventionist, was requested to provide documented tracking of staff screened for eligibility to receive a COVID vaccine, provided education related to COVID vaccines, and offered an opportunity to receive or decline vaccination with a COVID vaccine. The Regional DON verbalized the facility had a COVID binder with the information but could not locate the binder.The Regional DON could not provide the requested documentation and explained the Regional DON…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2026-05-07 · tag F0727 — failed to provide required RN coverage — patternHave a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and document review, the facility failed to ensure a Director of Nursing (DON) served at the facility on a full-time basis for 2 of 15 months reviewed for sufficient and competent nurse staffing. This deficient practice had the potential to compromise nursing care received by all residents in the facility.Findings include:On 05/07/2026 at 10:58 AM, the Administrator verbalized the facility's previous DON resigned from the facility in September 2025 and the current DON was appointed in December 2025. The Administrator explained the facility did not have a DON from September to December 2025. On 05/07/2026 at 12:36 PM, the Office Manager verbalized the previous DON resigned from the facility with a final working day of 09/17/2025. The current DON was appointed the DON position with a starting date of 12/01/2025. The Facility assessment dated [DATE] documented the facility required a full time DON working 8 hours per day, 5 days per week and on call 24 hours per day, 7 days per week. The DON job…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-05-07 · tag F0600 — failed to protect residents from abuse and neglect — isolatedProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, clinical record review, and document review, the facility failed to ensure 3 of 3 residents participating in the resident council were free from verbal abuse and neglect by Certified Nursing Assistant (CNA1). This deficient practice had the potential to cause psychological harm and expose residents to emotional distress, indignity, and risk of infection due to inadequate hygiene, privacy, and responsiveness.Findings include: On 05/05/2026 at 2:31 PM, during a resident council interview, the residents verbalized the following:-2 of 3 residents have complained to the previous Director of Nursing (DON), current DON and Administrator regarding the care provided by a CNA1. CNA1 only worked at the facility on Sundays.-1 of 3 residents had submitted written grievances regarding CNA1.The resident stated the resident was not informed of any action taken by the facility to address the resident's concerns.-3 of 3 residents agreed CNA1 did not know how to provide proper incontinence care after a bowel…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-05-07 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, clinical record review, and document review, the facility failed to ensure the environment was free from accident hazards related to the use of side rails for 1 of 12 sampled residents (Resident #11). This deficient practice had the potential to result in serious injury, including entrapment, by placing the resident at risk for preventable harm.Findings include:Resident #11 Resident #11 was admitted to the facility on [DATE], and readmitted on [DATE], with diagnoses including spastic quadriplegic cerebral palsy, neuromuscular scoliosis of the thoracic region, fusion of spine of the lumbar region and thoracic region, expressive language disorder, and unspecified lack of expected normal physiological development in childhood. On 05/04/2026 at 10:22 AM, Resident #11 was present in the resident's bed. Upper and lower half-length bed rails were enabled in the upright position on the right and left sides of the bed. Resident #11 was squirming in the bed and attempting to fit between…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-05-07 · tag F0755 — failed to provide safe pharmacy services — isolatedProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, clinical record review, interview, and document review, the facility failed to maintain accurate controlled drug records (CDR) for 1 of 12 sampled residents (Resident #5) in 1 of 2 reviewed narcotic logs books. This deficient practice had the potential to result in medication errors, inaccurate documentation of controlled substances, and increased risk of harm to residents due to improper handling of medications.Findings include:Resident #5Resident #5 was admitted to the facility on [DATE], and re-admitted on [DATE], with diagnoses including acute and chronic respiratory failure with hypoxia, anoxic brain damage, not elsewhere classified, tracheostomy status, gastrostomy status, and cerebral infarction, unspecified.A physician order dated 04/23/2026, documented lacosamide oral tablet,100 milligrams (mg), give one tablet via gastric tube (g-tube) two times per day for seizures. The medication was a controlled substance. A physician order dated 05/01/2026, documented clobazam oral suspension,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-05-07 · tag F0757 — failed to avoid unnecessary drugs — isolatedEnsure each resident’s drug regimen must be free from unnecessary drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, interview and document review, the facility failed to ensure behavior and side effect monitoring for psychotropic medication was completed for 1 of 12 sampled residents (Resident #18), and failed to ensure an order for pregabalin (a nerve pain medication) was not entered twice in the resident's set of active medication orders and Medication Administration Record (MAR) for 1 of 12 sampled residents (Resident #9). This deficient practice had the potential to result in medication errors and cause physical harm to the resident. Findings include: Resident #18 Resident #18 admitted to the facility on [DATE], and re-admitted on [DATE], with diagnoses including major depressive disorder, recurrent, restlessness and agitation, unspecified behavioral and emotional disorders with onset usually occurring in childhood and adolescence, and generalized anxiety disorder. A physician order dated 10/17/2025, documented risperidone oral tablet 1 milligram (mg), give 1 mg via gastrostomy tube (G-tube) three…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-05-07 · tag F0812 — failed to store, cook, and serve food safely — isolatedProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — the official record, unedited, may be distressing
Based on observation, interview, and document review the facility failed to ensure resident food items placed in refrigeration were appropriately labeled and dated. These deficient processes have the potential to result in consumption of expired food, and increased risk of illness for residents. On 05/04/2026 at 09:25 AM, during pediatric section satellite kitchen inspection, resident food, including a take-out container with accoutrements and quart of milk with no visible placement date or use by date were observed on the top shelf of the refrigerator. Although no food containers were marked, a placard placed in front of the food items provided a resident name and room number. An uncovered partially consumed ice cream type product was contained in a cup in the freezer. There was no visible resident name, placement date, or use by date information on the cup.
Show the remaining 46 citations
- Potential for harm · D2026-05-07 · tag F0835 — failed to run the facility competently — isolatedAdminister the facility in a manner that enables it to use its resources effectively and efficiently.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and document review, the facility failed to ensure Administration: (1) verified the Infection Preventionist (IP) possessed the required training and competency to effectively educate, track, and monitor staff COVID 19 (COVID) vaccinations, and (2) ensured staff were screened for eligibility, provided education on the COVID vaccine, and offered the vaccine with documentation of acceptance or declination. This deficient practice placed the resident population at increased risk of exposure to and infection from COVID. Findings include: Infection PreventionistOn 05/05/2026 at 10:41 AM, the Regional Director of Nursing (Regional DON), who was also the previous IP, provided the Infection Control Manual to survey team. The manual did not include COVID staff infection monitoring, staff immunizations, or resident care related to COVID. On 05/06/2026 at 1:32 PM, the Director of Nursing/IP (DON/IP) confirmed the facility followed the Centers for Disease Control and Prevention (CDC) guidelines, however the DON/IP did not know which guidelines were appropriate for COVID staff…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-05-07 · tag F0838 — failed to assess facility resources and resident needs — isolatedConduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, clinical record review, and document review, the facility failed to ensure the Facility Assessment (FA) was accurate and included nicotine dependence and addiction with the facility's common diagnoses and conditions. This deficient practice had the potential to result in facility staff not receiving adequate training on the care of residents with nicotine dependence and addiction diagnoses and the needs of those residents not being met.Findings include:During the entrance conference with the facility on 05/04/2026, a list of residents who smoke residing in the facility was provided by the facility.The list identified three residents as smokers, including one resident who was a vaper, which was technically distinct from smoking. The designated smoking location was off the main entrance parking lot which resident smokers accessed by exiting the facilities main entrance.The current Facility Assessment, dated 01/08/2026, did not include nicotine abuse or addiction nor a list of the number of active or current substance abuse disorders.On 05/07/2026 at…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-05-07 · tag F0868 — isolatedHave the Quality Assessment and Assurance group have the required members and meet at least quarterly
What the surveyor found here — the official record, unedited, may be distressing
Based on observation, interview, and document review, the Quality Assurance and Process Improvement (QAPI) committee failed to identify the QAPI committee did not include the required members.Findings include: On 05/06/2026, the facility provided the sign in sheet of QAPI Committee members present at the Performance Improvement Committee Meeting dated 01/29/2026, documenting the QAPI committee was comprised of the Administrator, the Director of Nursing (DON), Director of Rehabilitation, Maintenance Director, Medical Director, and direct care staff. There was not an Infection Preventionist (IP) in attendance of the meeting. On 05/07/2026 at 3:54 PM, the Administrator verbalized the facility did not have the Infection Preventionist at the QAPI meeting on 01/29/2026. The Administrator confirmed the facility did not have all of the required members involved in the QAPI meeting when the IP did not attend the first quarter of 2026 QAPI meeting.
- Potential for harm · Dcited before2026-05-07 · tag F0880 — failed to prevent and control infections — isolatedProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, clinical record review, and document review, the facility failed to ensure 1) Isolation Precautions were implemented according to facility policy and Centers for Disease Control and Prevention (CDC) recommendations for 1 of 12 sampled residents (Resident #15), and 2) the Infection Prevention and Control Plan (IPCP) included all of the required elements. These deficient practices had the potential to increase the risk of spreading infectious organisms throughout the facility.Findings include: Isolation Precautions Resident #15 Resident #15 was admitted to the facility on [DATE], and readmitted on [DATE], with a primary diagnosis of chronic respiratory failure with hypoxia. A physician's order dated 05/03/2026, documented Isolation Precautions for seven days for human rhinovirus or enterovirus or until symptoms resolve every shift for upper respiratory infection (URI) isolation for seven days. A Care Plan focus revised 05/04/2026, documented Resident #15 was on Droplet Precautions…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-05-07 · tag F0943 — isolatedGive their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview, personnel record review, and document review, the facility failed to ensure elder abuse prevention training was completed timely for 2 of 19 sampled employees (Employee #5 and #11). This deficient practice had the potential to place all residents at risk for abuse and neglect.Findings include: Employee #5Employee #5 was hired as a Registered Dietician on 01/07/2025.Employee #5's personnel record included initial abuse prevention training completed on 01/07/2025, and annual abuse prevention training completed on 01/14/2026, 7 days late.Employee #11Employee #11 was hired as a Registered Nurse (RN), hire date unknown.Employee #11's personnel record lacked documented evidence of abuse prevention training.On 05/06/2026 at 9:06 AM, the Office Manager (OM) verbalized all staff were required to complete abuse prevention training initially upon hire and annually by the anniversary date. The OM verbalized the OM was unable to identify when Employee #11 started at the facility, however confirmed Employee #11 worked in the facility with resident contact. The OM confirmed…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-05-07 · tag F0949 — failed to train staff on dementia and abuse — isolatedProvide behavior health training consistent with the requirements and as determined by a facility assessment.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview, personnel record review, and document review, the facility failed to ensure behavioral health care training was completed timely for 3 of 19 sampled employees (Employee #5, #11, and #16). This deficient practice had the potential to prevent residents with behavioral health care needs from attaining or maintaining their highest practicable physical, mental and psychosocial well-being.Findings include:Employee #5Employee #5 was hired as a Registered Dietician on 01/07/2025.Employee #5's personnel record included initial behavioral health care training completed on 01/07/2025, and annual behavioral health care training completed on 01/14/2026, 7 days late.Employee #11Employee #11 was hired as a Registered Nurse (RN), hire date unknown.Employee #11's personnel record lacked documented evidence of behavioral health care training.Employee #16Employee #16 was hired as a Certified Nursing Assistant (CNA) on 07/01/2025.Employee #16's personnel record included initial behavioral health care training completed 12/30/2025, 152 days lateOn 05/06/2026 at 9:06 AM, the Office…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-03-16 · tag F0557 — isolatedHonor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, clinical record review and document review, the facility failed to ensure 1 of 10 sampled residents (Resident #4) was treated with respect and dignity when the resident's belongings were not inventoried and were removed from the resident's room without notification. This deficient practice had the potential to result in psychosocial harm to the resident and misappropriation of resident property. Findings include:Resident # 4Resident #4 was admitted to the facility on [DATE], with diagnoses including cerebral palsy, developmental disorder of motor function, and dysphagia.Resident #4's inventory list dated 10/13/2023, documented three coats, one shoes, three shirts, two sweaters, three slacks, one pajama, three socks, one bra, one E-Reader/iPad, one backpack, one stuffed plush animal, one bag hair ties, one bag hair accessories, one wheelchair tool kit, one two-piece bathing suit, one iPad stand, wheelchair and two cushions.An email from Resident #4's Guardian to the Social Worker…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-03-16 · tag F0609 — failed to report abuse allegations — isolatedTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, clinical record review, and document review, the facility failed to ensure an allegation of abuse was reported to the State Agency (SA) for 1 of 10 sampled residents (Resident #6). This deficient practice had the potential to prevent timely investigation of abuse allegations and leave residents vulnerable to abuse.Findings include:Resident #6Resident #6 was admitted to the facility on [DATE], and readmitted on [DATE], with diagnoses including spastic hemiplegic cerebral palsy, mixed receptive-expressive language disorder, cognitive communication deficit, major depressive disorder, recurrent, unspecified, and generalized anxiety disorder.Resident #6's alert progress notes dated 02/10/2026 at 5:37 PM and 5:38 PM, documented Resident #6 was picked up from school due to behaviors. When the resident returned to the facility, the resident was calm and collected. Toileting was performed after school and the resident reported to the floor Certified Nursing Assistant (CNA) the resident was being…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-03-16 · tag F0610 — failed to investigate and act on abuse reports — isolatedRespond appropriately to all alleged violations.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, clinical record review, and document review, the facility failed to ensure an allegation of abuse was investigated for 1 of 10 sampled residents (Resident #6). This deficient practice had the potential to leave residents vulnerable to abuse.Findings include:Resident #6Resident #6 was admitted to the facility on [DATE], and readmitted on [DATE], with diagnoses including spastic hemiplegic cerebral palsy, mixed receptive-expressive language disorder, cognitive communication deficit, major depressive disorder, recurrent, unspecified, and generalized anxiety disorder.Resident #6's alert progress notes dated 02/10/2026 at 5:37 PM and 5:38 PM, documented Resident #6 was picked up from school due to behaviors. When the resident returned to the facility, the resident was calm and collected. Toileting was performed after school and the resident reported to the floor Certified Nursing Assistant (CNA) the resident was being abused by the teacher and mentioned the teacher by name. The resident started to…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-03-16 · tag F0627 — isolatedEnsure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, interview and document review, the facility failed to document the specific resident needs the facility could not meet and attempts to meet the resident's needs when the facility declined to readmit a resident following an acute care hospitalization for 1 of 10 sampled residents (Resident #2). This deficient practice had the potential for residents to be discharged from the facility without a safe discharge plan.Findings include:Resident #2Resident #2 was admitted to the facility on [DATE], and readmitted on [DATE], with diagnoses including acute respiratory failure with hypoxia, quadriplegia, C1-C4 complete, and dependence on respirator (ventilator) status.An Admission/Discharge To/From Report documented Resident #2 was discharged from the facility to an acute care hospital on [DATE].A Nursing Shift Summary note dated 06/20/2025 at 2:40 PM, documented Resident #2 was alert and oriented to person, communicated verbally and was able to make basic needs known. The resident required…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-03-16 · tag F0628 — isolatedProvide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, interview and document review, the facility failed to provide written notice of the facility's bed-hold policy to a resident and the resident's representative upon transfer to an acute care hospital for 1 of 10 sampled residents (Resident #2). This deficient practice had the potential to result in psychosocial harm to residents due to not being able to return to the resident's previous room. Findings include:Resident #2Resident #2 was admitted to the facility on [DATE], and readmitted on [DATE], with diagnoses including acute respiratory failure with hypoxia, quadriplegia, C1-C4 complete, and dependence on respirator (ventilator) status.An Admission/Discharge To/From Report documented Resident #2 was discharged to an acute care hospital on [DATE].A Social Services Progress Note dated 06/20/2025 at 3:02 PM, documented the Social Worker (SW) notified Resident #2's guardian of the physician's recommendation to transfer Resident #2 to an acute care hospital for surgical evaluation…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-03-16 · tag F0842 — failed to keep accurate, complete medical records — isolatedSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, interview and document review, the facility failed to ensure clinical records were complete and accurate for 1 of 10 sampled residents (Resident #7). This deficient practice had the potential to result in duplicate administration of treatments/medications to residents and for residents' response to care provided and refusals of care to not be documented and available for review as necessary.Findings include:Resident #7Resident #7 was admitted to the facility on [DATE], with diagnoses including acute respiratory failure with hypoxia and cystic fibrosis with pulmonary manifestations.Resident #7's February 2026 Respiratory Administration Record (RAR), documented the following:-Check emergency equipment at bedside including manual resuscitator every shift. The start date was 02/02/2026. Scheduled administrations on the RAR lacked documentation of the completion of the task and were left blank on 02/08/2026, 02/17/2026, 02/19/2026, and 02/23/2026.-Continuous pulse oximetry every…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2025-02-21 · tag F0838 — failed to assess facility resources and resident needs — widespreadConduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and document review, the Administrator failed to ensure the Facility Assessment (FA) included all portions of the facility's resident population and any ethnic, cultural or religious factors with the potential to affect the care provided by the facility. This deficient practice had the potential to deprive residents of necessary care and services to meet each resident's individual needs and preferences. Findings include: The FA, approved by the Administrator on 01/16/2025, documented the facility provided a continuum of post-acute care and rehabilitation to children. The facility accepted infants to young adults. The section of the FA titled resident population, type of unit, and census documented the facility was designed to provide children with a safe, home-like environment, while receiving specialized, skilled care. The facility had created an atmosphere favorable to young patients' recovery including distinctly decorated rooms and rehabilitation equipment specifically designed for children. The FA lacked documentation related to the facility's adult resident…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2025-02-21 · tag F0865 — failed to run a quality-improvement (QAPI) program — widespreadHave a plan that describes the process for conducting QAPI and QAA activities.
What the surveyor found here — the official record, unedited, may be distressing
Based on interview and document review, the facility's Quality Assurance and Performance Improvement (QAPI) committee failed to ensure corrective action was implemented to address identified problems related to the lack of Enhanced Barrier Precautions (EBP) for residents with a chronic wound or indwelling medical device. This deficient practice had the potential to result in the exposure of all residents, staff and visitors to harmful infectious agents. Findings include: On 02/21/2025 at 10:28 AM, during the QAPI review with the Administrator, the Administrator verbalized the facility had not identified a concern related to the lack of EBP for residents with a chronic wound or indwelling medical device until the middle of January 2025. The Administrator confirmed when the facility was made aware, no EBP was implemented and no current residents of the facility had EBP. The job description for facility Administrator dated 11/29/2011, documented the Administrator was responsible for the Performance Improvement Program. Cross reference with F880.
- Potential for harm · Fcited before2025-02-21 · tag F0880 — failed to prevent and control infections — widespreadProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, clinical record review, and document review the facility failed to ensure 1) Enhanced Barrier Precautions (EBP) were implemented for 20 of 20 residents with an indwelling medical device (Resident #2, #14, #8, #23, #17, #10, #15, #6, #9, #228, #5, #7, #1, #20, #4, #176, #19, #3, #227, and #12) according to the facility's policy, training provided at a staff meeting, and Centers for Disease Control (CDC) guidance, 2) an increase in respiratory infections in the pediatric unit was investigated and control measures were implemented for 4 of 9 residents with infections in December 2024 (Resident #7, #17, #15, and #3) and 3) quarterly legionella testing was completed according to the facility's water management program. These deficient practices had to the potential for transmission of infectious diseases among all residents and staff in the facility without adequate identification, surveillance, and implementation of control measures. Findings include: Enhanced Barrier Precautions…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2025-02-21 · tag F0585 — failed to handle grievances — patternHonor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and document review, the facility failed to ensure resident grievances were documented, investigated and a determination and/or resolution was provided to the resident(s). This deficient practice had the potential to result in a resident having an unresolved grievance. Findings include: The Resident Council Meeting Minutes dated 01/06/2025, documented the residents' concern of the facility not having responded to written submitted grievances. During the Resident Council Meeting with the surveyors on the morning of 02/19/2025, one resident verbalized the facility had yet to respond to a written grievance the resident submitted in December 2024. On 02/20/2025 at 4:47 PM, the Administrator verbalized the facility did not have documented complaints or grievances from residents as the binder where the grievance forms were kept could not be located. The Administrator verbalized the binder had been missing since the Licensed Social Worker left employment with the facility several weeks previous, and the facility had not made attempts to re-create or gather the missing…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2025-02-21 · tag F0761 — failed to label and store drugs safely — patternEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and document review the facility failed to remove expired medications from the active supply in 2 of 2 medication storage rooms and 2 of 3 medication carts reviewed for medication storage. This deficient practice had the potential for expired medications to be administered to residents. Findings include: On 02/19/2025 at 3:10 PM, in the presence of a Licensed Practical Nurse (LPN), the medication cart in the 400 unit was inspected. A bottle of Diphenhydramine Hydrochloride (HCl), oral solution 12.5 milligrams (mg)/ 5 milliliters (ml) was found in the cart, stored with active medications. The expiration date printed on the bottle was January 2025. The LPN confirmed the bottle of Diphenhydramine HCl had expired at the end of January 2025. On 02/19/2025 at 3:22 PM, in the presence of the LPN, the medication storage room on the 400 unit was inspected. The following items were found in the cabinets in the medication storage room: -Three bottles of Iron supplement liquid 220 mg/ 5 ml. The expiration date printed on the bottles was December 2024. -One…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2025-02-21 · tag F0943 — patternGive their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on personnel record review, interview and document review, the facility failed to ensure initial and annual elder abuse prevention training was completed timely for 6 of 18 sampled employees (Employees #2, #3, #6, #7, #10, and #11). This deficient practice had the potential to place all residents at risk for abuse and neglect. Findings include: Employee #2 Employee #2 was hired as the Director of Nursing (DON) on 12/20/2024. Employee #2's personnel record lacked documented evidence elder abuse prevention training was completed upon hire. Employee #3 Employee #3 was hired as the Registered Dietician on 10/18/2018. Employee #3's personnel record documented elder abuse prevention training completed 10/06/2022, however lacked documented evidence elder abuse training was completed in 2024. Employee #6 Employee #6 was hired as a Certified Nursing Assistant (CNA) on 09/20/2023. Employee #6's personnel record documented elder abuse prevention training completed 09/26/2023, however lacked documented evidence elder abuse training was completed in 2024. Employee #7 Employee #7 was hired…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-02-21 · tag F0582 — isolatedGive residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review and interview, the facility failed to provide the Center for Medicare and Medicaid Services (CMS) Form 10055 Skilled Nursing Facility Advanced Beneficiary Notice of Non-Coverage (SNF-ABN), and Form 10123, Notice of Medicare Non-Coverage (NOMNC) for 1 of 2 residents discharged from a Medicare covered Part A stay with benefit days remaining within the previous six months (Resident #26). This deficent practice had the potential to negatively impact the resident(s) ability to make informed decisions about their care. Findings include: Resident #26 Resident #26 was admitted to the facility on [DATE], with diagnoses including essential primary hypertension and generalized muscle weakness. Resident #26's documented Medicare Part A Skilled Services Episode start date was 12/20/2024. The documented last covered day of Part A services was 02/02/2025. Resident #26's record lacked documented evidence of having received either form CMS-10055 or form CMS-10123. On 02/19/2025 at 12:36 PM, the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-02-21 · tag F0584 — failed to keep a safe, clean, comfortable home — isolatedHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, clinical record review, interview, and document review, the facility failed to ensure a comfortable, homelike environment when a resident had reported the exit door for employees in the 200 Hall had been closing loudly resulting in disruption in the resident's sleep for 1 of 11 residents in the 200 Hall (Resident #2). This deficient practice had the potential to affect the resident's sleep patterns by exposing the resident to unnecessary noise disturbances, potentially leading to a less comfortable living environment. Findings include: Resident #2 Resident #2 was admitted to the facility on [DATE], with diagnoses including circadian rhythm sleep disorder, free running type, and sleep disorder, unspecified. On 02/19/2025 at 10:49 AM, Resident #2 verbalized having submitted a grievance in December 2024, about the exit door in the 200 Hall closing loudly when staff would exit the facility waking up the resident several times a night. The resident verbalized the facility had yet to address the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-02-21 · tag F0600 — failed to protect residents from abuse and neglect — isolatedProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, clinical record review, and document review the facility failed to ensure 1 of 12 sampled residents (Resident #17) was kept safe from neglect by a Respiratory Therapist (RT). This deficient practice had the potential for the resident to experience emotional and physical harm. Findings include: Resident #17 Resident #17 was admitted to the facility on [DATE], and readmitted on [DATE], with diagnoses including chronic respiratory failure, unspecified whether with hypoxia or hypercapnia, disorders of diaphragm, dependence on respiratory (ventilator) status, and tracheostomy status. A Facility Reported Incident (FRI) initial and final report dated 11/05/2024, documented an allegation an RT did not provide physician ordered care to Resident #17. The concern was reported by the resident's family member on 10/30/2024. The allegation of neglect was substantiated by the facility. On 02/18/2025 at 4:10 PM, Resident #17's family member recalled a concern related to Resident #17 requiring transfer to and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-02-21 · tag F0602 — failed to protect residents from theft of their belongings — isolatedProtect each resident from the wrongful use of the resident's belongings or money.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, record review, and document review, the facility failed to ensure a resident was protected from misappropriation of personal property for 1 of 2 residents sampled for closed records (Resident #25). This deficient practice had the potential to result in resident's limited access to financial resources as well as mental and emotional harm. Findings include: Resident #25 Resident #25 was admitted to the facility on [DATE], and discharged on 01/22/2025, with a primary diagnosis of atherosclerotic heart disease of native coronary artery without angina pectoris. A Facility Reported Incident (FRI) was submitted to the State Agency on 01/07/2025, documenting an allegation of misappropriation of resident property involving the facility Administrator and the previous Recreational Therapist when resident property was commingled with facility petty cash. The FRI documented the alleged incident occurred around 12/20/2025, and the Interim Administrator was notified of the allegations on 01/07/2025. A…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-02-21 · tag F0609 — failed to report abuse allegations — isolatedTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Resident #25 Resident #25 was admitted to the facility on [DATE], and discharged on 01/22/2025, with a primary diagnosis of atherosclerotic heart disease of native coronary artery without angina pectoris. An FRI was submitted to the SA on 01/07/2025, documenting an allegation of misappropriation of resident property involving the facility Administrator and the Recreational Therapist when resident property was commingled with facility petty cash. The FRI documented the alleged incident occurred around 12/20/2024, and the interim Administrator was notified of the allegations on 01/07/2025. A grievance form filled by the previous Assistant Director of Nursing (ADON) dated 12/26/2024, documented Resident #25 signed out the resident's wallet from the lock box in the Administrator's office, and noticed 100 dollars in cash was missing from the resident's property. The previous ADON calculated the resident's cash and confirmed the missing money. A witness statement from a Registered Nurse (RN), dated 02/03/2025,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-02-21 · tag F0610 — failed to investigate and act on abuse reports — isolatedRespond appropriately to all alleged violations.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, interview and document review, the facility failed to ensure an investigation of a Facility Reported Incident (FRI) related to a resident fall was available for State Agency to review for 1 of 4 residents investigated for FRI (Resident #1). This deficient practice had the potential to affect all residents, resulting in incomplete investigations of potential incidents of abuse and neglect. Findings include: Resident #1 Resident #1 was admitted to the facility on [DATE], with diagnoses including spastic diplegic cerebral palsy, diabetes insipidus, and contractures of the right and left knees. Resident #1's Care Plan revised 07/03/2024, documented the resident had a fall with injury on 07/01/2024, and to follow the facility's fall protocol. A Final FRI report submitted by the facility; documented Resident #1 had a fall in the resident's room while receiving care on 07/01/2024. The resident was assessed, and an X-ray was ordered. The FRI report lacked documentation where the fracture…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-02-21 · tag F0622 — isolatedNot transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, clinical record review, and document review, the facility failed to ensure a resident not meeting the circumstances of discharge requirements was permitted to remain in the facility for 1 of 2 residents sampled for closed records (Resident #25). This deficient practice had the potential to result in an unnecessary and unsafe discharge. Findings include: Resident #25 Resident #25 was admitted to the facility on [DATE], and discharged on 01/22/2025, with a primary diagnosis of atherosclerotic heart disease of native coronary artery without angina pectoris. Resident #25's progress notes documented the following: -On 01/22/2025 at 9:57 AM, Resident #25 was emotionally upset and angry about information received regarding a recent medical diagnosis and requested to get a second opinion. -On 01/22/2025 at 11:17 AM, Resident #25 requested to go to the store, and the request was denied by the physician related to blood sugar instability. -On 01/22/2025 at 11:35 AM, Resident #25 was noted to be gone…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-02-21 · tag F0623 — isolatedProvide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based Based on interview, clinical record review, and document review, the facility failed to ensure a resident received written notification of discharge prior to discharge for 1 of 2 residents sampled for closed records (Resident #25). This deficient practice had the potential to prevent the resident from being informed of the date of, reason for, and right to appeal the discharge. Findings include: Resident #25 Resident #25 was admitted to the facility on [DATE], and discharged on 01/22/2025, with a primary diagnosis of atherosclerotic heart disease of native coronary artery without angina pectoris. Resident #25's progress notes documented the following: -On 01/22/2025 at 9:57 AM, Resident #25 was emotionally upset and angry about information received regarding a recent medical diagnosis and requested to get a second opinion. -On 01/22/2025 at 11:17 AM, Resident #25 requested to go to the store, and the request was denied by the physician related to blood sugar instability. -On 01/22/2025 at 11:35 AM,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-02-21 · tag F0641 — isolatedEnsure each resident receives an accurate assessment.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and clinical record review, the facility failed to ensure the accuracy of a Minimum Data Set 3.0 (MDS) assessment for 1 of 12 sampled residents (Resident #19). This deficient practice had the potential to deprive the resident of a person-centered care plan and the associated interventions and services relative to their current health management needs. Findings include: Resident #19 Resident #19 was admitted to the facility on [DATE], with a primary diagnosis of hemiplegia, unspecified affecting left nondominant side. An admission MDS assessment dated [DATE], Section K - Swallowing/Nutritional Status, documented Resident #19 had a weight loss of 5 percent (%) or more in the last month or a loss of 10% or more in the last six months without being on a physician prescribed weight-loss regimen. A weights and vitals summary dated 02/20/2025, documented the following weights taken prior to or on the 01/02/2025 date of the MDS assessment: -152.7 pounds on 12/26/2024. On 02/19/2025 at 5:33 PM, the MDS…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-02-21 · tag F0660 — isolatedPlan the resident's discharge to meet the resident's goals and needs.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, clinical record review, and document review, the facility failed to ensure a discharge assessment and plan was completed prior to discharge, and medications were provided to a discharged resident for 1 of 2 residents sampled for closed records (Resident #25). This deficient practice had the potential to prevent the resident from having a safe discharge and could result in inadequate post-discharge care coordination. Findings include: Resident #25 Resident #25 was admitted to the facility on [DATE], and discharged on 01/22/2025, with a primary diagnosis of atherosclerotic heart disease of native coronary artery without angina pectoris. Resident #25's progress notes documented the following: -On 01/22/2025 at 9:57 AM, Resident #25 was emotionally upset and angry about information received regarding a recent medical diagnosis and requested to get a second opinion. -On 01/22/2025 at 11:17 AM, Resident #25 requested to go to the store, and the request was denied by the physician related to blood…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-02-21 · tag F0678 — failed to provide CPR when needed — isolatedProvide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on personnel record review, document review, and interview, the facility failed to ensure direct care staff maintained current Cardio-Pulmonary Resuscitation (CPR) certification for 2 of 12 sampled direct care employees (Employee #14 and #16). This deficient practice could result in a negative outcome for a resident requiring CPR while awaiting the arrival of emergency medical personnel. Findings include: Employee #14 Employee #14 was hired as a Licensed Practical Nurse (LPN) with a start date of [DATE]. The LPN's personnel record documented CPR training and certification expired on 09/2024. Employee #16 Employee #16 was hired as a Certified Nursing Assistant (CNA) with a start date of [DATE]. The CNA's personnel record documented CPR training and certification expired on 08/2024. On [DATE] at 12:58 PM, the Office Manager verbalized CPR certification was required to be taken by all direct care staff and confirmed Employees #14 and #16 did not have a current CPR certification. The Facility Assessment,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-02-21 · tag F0730 — isolatedObserve each nurse aide's job performance and give regular training.
What the surveyor found here — the official record, unedited, may be distressing
Based on interview and personnel record review, the facility failed to ensure a Certified Nursing Assistant (CNA) had an annual performance evaluation completed timely for 1 of 2 CNAs employed greater than one year, sampled for personnel record review (Employee #6). This deficient practice had the potential to affect all residents when the facility did not identify areas of CNA performance in need of insevice education/training. Findings include: Employee #6 Employee #6 was hired on 09/20/2023, as a CNA. Employee #6's personnel record lacked documented evidence an annual performance review had been conducted by the employee's anniversary date of 09/20/2024. On 02/20/2025 at 1:30 PM, the Office Manager confirmed Employee #6 did not have an annual performance evaluation for 2024 and Employee #6's annual performance evaluation for 2024 was completed late and the annual performance evaluation had not been completed for 2025. The Office Manager verbalized all CNAs were required to have an evaluation every year by the hire date and they were to be completed by the Director of Nursing.
- Potential for harm · D2025-02-21 · tag F0758 — failed to limit and justify psychotropic drugs — isolatedImplement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, clinical record review, and document review, the facility failed to ensure an as needed (PRN) psychotherapeutic medication was prescribed to a resident with a diagnosed indication for use, was limited to 14 days, was monitored for side effects, and had behavior monitoring for 1 of 12 sampled residents (Resident #19). This deficient practice had the potential to result in an unmanaged medication regimen, missed signs of worsening condition, and compromised resident safety. Findings include: Resident #19 Resident #19 was admitted to the facility on [DATE], with a primary diagnosis of hemiplegia, unspecified affecting left nondominant side. An active physician's order dated 01/08/2025, documented Hydroxyzine Hydrochloride (HCl) oral tablet, give 25 milligrams (mg) via gastrostomy (g) tube every 24 hours PRN for episodes of feeling anxious or stressed over recent life changes. Resident #19's electronic health record (EHR) lacked documentation of an anxiety diagnosis. Resident #19's physician…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-02-21 · tag F0825 — isolatedProvide or get specialized rehabilitative services as required for a resident.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, interview, and document review the facility failed to ensure physical therapy (PT) frequency of treatment was provided per the physician's order for 1 of 12 sampled residents (Resident #3). This deficient practice had the potential to prevent residents from attaining or maintaining the residents' highest practicable level of strength, balance, and endurance. Findings include: Resident #3 Resident #3 was admitted to the facility on [DATE], and readmitted on [DATE], with diagnoses including spastic quadriplegic cerebral palsy, muscle weakness (generalized), and abnormal posture. A Physician's Order dated 01/08/2025, documented PT quarterly reassessment completed. Recommend skilled PT one hour per week for 12 weeks to improve strength, endurance, balance, and overall functional activity tolerance. Resident #3's Care Plan documented Resident #3 had limited physical mobility and was a high fall risk related to diagnoses of spastic quadriplegic cerebral palsy and muscle weakness. The…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-02-21 · tag F0842 — failed to keep accurate, complete medical records — isolatedSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, clinical record review, and document review, the facility failed to ensure 1) residents with psychotherapeutic medications had a documented pre-restraining assessment per facility policy for 5 of 5 residents sampled for unnecessary medications (Residents #9, #17, #2, #13, and #19) and 2) a consent had been obtained for a psychotherapeutic medication per the facility's policy for 1 of 5 residents sampled for unnecessary medications (Resident #9). This deficient practice had the potential to result in the accidental use of psychotherapeutic medications as chemical restraints and residents receiving psychotherapeutic medications prior to being informed of the risks and benefits of the medication. Findings include: Pre-restraining assessment Resident #9 Resident #9 was admitted to the facility on [DATE], with diagnoses including spastic hemiplegic cerebral palsy, unspecified, emotional and behavioral disorder, unspecified, and generalized anxiety, unspecified. A physician's order dated…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-02-21 · tag F0881 — failed to use antibiotics responsibly — isolatedImplement a program that monitors antibiotic use.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview, and document review the facility failed to ensure education regarding the facility's Antimicrobial Stewardship Program (ASP)/antibiotic use was provided to staff and facility staff documented an evaluation to determine if residents met or did not meet McGeer criteria, according to the facility's program/policy, prior to initiation of antibiotic therapy. This deficient practice had the potential to affect all residents in the facility and placed residents at risk of developing antibiotic-resistant infections. Staff training On 02/19/2025 at 2:45 PM, a Registered Nurse (RN) verbalized the RN had worked for the facility for approximately one year. The RN denied the RN had received any training related to the facility's antimicrobial/antibiotic stewardship program. The RN verbalized the facility did not have an antibiotic stewardship program, did not perform antibiotic timeouts, and all decisions related to prescribing of antibiotics were made by the physician. On 02/20/2025 at 12:01 PM, the Regional Support Director of Nursing (RSDON)/Infection Preventionist (IP)…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-02-21 · tag F0947 — failed to train nurse aides adequately — isolatedEnsure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and document review, the facility failed to provide twelve hours of in-service training as a result of performance evaluations for 2 of 2 sampled Certified Nursing Assistants (CNA) who have been with the facility for more than one year. This deficient practice had the potential to place all residents at risk of receiving care from staff without the required knowledge and competency to perform their duties. Findings include: Employee #6 Employee #6 was hired on 09/20/2023, as a CNA. The employee's personnel record lacked documented evidence an annual performance review had been conducted by the employee's anniversary date of 09/20/2024. Employee #7 Employee #7 was hired on 02/17/2023, as a CNA. The employee's personnel record documented an annual performance review had been conducted on 07/11/2024, 145 days after the employee's anniversary date of 02/17/2024. Employee #7's personnel record lacked documented evidence an annual performance review had been conducted by the employees anniversary date of 02/17/2025. On 02/20/2025 at 1:30 PM, the Office Manager confirmed…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2024-02-01 · tag F0812 — failed to store, cook, and serve food safely — widespreadProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and document review, the facility failed to ensure food was discarded per facility policy, properly labeled, food was properly stored, hand hygiene was performed during a trayline observation, and a high temperature dishwasher reached 180 degrees Fahrenheit (F) on the rinse cycle. Findings include: Labeling, Discarding and Storage of Food On 01/29/24 at 8:48 AM, in the reach-in refrigerator, the following items were located: -salad kit Caesar salad 11.55 ounces (oz) and dressing 3 fluid (fl) oz with a receive date of 01/11 and best use by date 01/19. -shredded mild cheddar cheese 5 pound (lb) bag opened and dated 01/11. -California pasta salad 5 lb bag opened and dated 01/11. -sliced deli meat wrapped in saran wrap and dated 01/18. On 01/29/24 at 8:57 AM, the [NAME] verbalized opened food must be labeled with what it is, the date it was made or the date it was opened. Most opened food had a use by date of three days then discard. On 01/29/24 at 8:59 AM, the [NAME] verbalized and confirmed the following: -Caesar salad kit and dressing was in good…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-02-01 · tag F0803 — failed to meet residents' dietary needs — patternEnsure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and document review, the facility failed to ensure the dietary staff followed the menu or requested approval from the Registered Dietician to change the menu, prior to preparing and plating the meal, and posted the substitution for residents. Findings include: On 02/01/24, the Weekly Menu posted on the wall, outside of the kitchen for residents to view, indicated lunch was hamburger steak and onions, steamed red potatoes and maple roasted carrots. On 02/01/24 at 12:00 PM, the Dietary and Food Kitchen Supervisor (Supervisor) and [NAME] were plating the resident lunch trays. They were serving beef tacos, chips and guacamole. The Supervisor explained having made the decision to change the menu to tacos, chips and guacamole because the [NAME] and Supervisor like to have tacos on Thursdays when the two work together. The Supervisor confirmed the facility did not notify the residents of the menu change or request approval for the menu change from the Registered Dietician (RD). The Supervisor explained the RD had instructed the Supervisor to write down menu…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-02-01 · tag F0552 — isolatedEnsure that residents are fully informed and understand their health status, care and treatments.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure a resident or resident representative gave informed consent prior to the administration of a psychotropic medication for 2 of 12 sampled residents (Resident #17 and #77). Findings include: Resident #17 Resident #17 was admitted to the facility on [DATE], with a diagnosis of major depressive disorder. Resident #17's physician's orders for Lexapro were as follows: -Start date of 08/09/23, Lexapro oral tablet 20 milligrams (mg), give one tablet via nasojejunal (NJ)-Tube at bedtime for antidepressant. Discontinued 09/20/23. -Start date of 09/20/23, Lexapro oral tablet 20 mg, give one tablet via NJ-Tube at bedtime for depression. Discontinued 09/26/23. -Start date of 09/26/23, Lexapro oral tablet 20 mg, give one tablet orally at bedtime for depression. Discontinued 11/15/23. -Start date of 11/15/23, Lexapro oral tablet 10 mg, give 10 mg by mouth one time a day for depression. Dose is 15 mg daily, give one 10 mg tab with one 5 mg tab. Discontinued…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-02-01 · tag F0565 — failed to support the resident council — isolatedHonor the resident's right to organize and participate in resident/family groups in the facility.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and document review, the facility failed to ensure the Resident Council was able to meet as a group. Findings include: On 01/29/24 at 3:36 PM, the Activities Director verbalized residents in the facility did not meet as a group for resident council meetings. The Activities Director explained residents had verbally declined to participate as a group in resident council, however the declination was not documented. The Activities Director conducted one-on-one meetings with each resident to review rights with residents in lieu of group resident council meetings. The Activities Director explained if residents wanted to participate in group resident council meetings, the resident council meeting would be held in the adult dining room. The Activities Director confirmed the adult dining room did not have doors to enable residents to meet in private. Resident Council Notes dated 11/29/23, indicated all residents visited one-to-one for rights review. The document indicated the meeting started at 9:00 AM and adjourned at 9:50 AM. Eight residents were visited. Resident…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-02-01 · tag F0656 — failed to write and follow a full care plan — isolatedDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, clinical record review, and document review, the facility failed to ensure a care plan for resident discharge and a careplan for medication with side effect monitoring was developed for 4 of 12 sampled residents (Resident #24, #76, #77, and #78). Findings include: Resident #24 Resident #24 was admitted to the facility on [DATE], with diagnoses including perforation of intestine (nontraumatic), acute respiratory failure with hypoxia, dysphagia, and Parkinson's disease with dyskinesia, with fluctuations. On 01/31/24 at 9:17 AM, Resident #24 verbalized the resident was informed they were close to discharge; however, the resident did not know when discharge would take place. Resident #24's Comprehensive Care Plan lacked a care plan for discharge. An Interdisciplinary Team (IDT) Conference dated 01/02/24, documented Resident #24 was at nursing home short term for rehabilitation services, would discharge when safe. On 01/31/24 at 9:28 AM, the Licensed Social Worker (LSW) verbalized discharge…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-02-01 · tag F0657 — failed to keep the care plan current — isolatedDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, clinical record review, and document review, the facility failed to ensure the Comprehensive Care Plan was updated to include the care and interventions for wounds, infections, and falls for 3 of 12 sampled residents (Resident #4, #18, and #77). Findings include: Resident #4 Resident #4 was admitted to the facility on [DATE], with diagnoses including presence of prosthetic heart valve, pulmonary hypertension, unspecified, and long-term use of anticoagulants. Resident #4's Order Summary Report dated 12/01/23, documented the following: -Right Lower Extremity (RLE) wound care: Cleanse with normal saline. Apply hydrocolloid dressing. Monitor for signs and symptoms of infection every 72 hours, replace dressing every three days until healed. Active 10/31/23. Resident #4's Weekly Skin Check dated 01/18/24, documented there was a skin condition, injury, or skin change noted to the right front lower leg and had an open area being treated with hydrocolloid. A Licensed Nurse Shift Document…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-02-01 · tag F0700 — isolatedTry different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, clinical record review, and document review, the facility failed to ensure assessment for entraptment were completed, alternatives were attempted, and informed consent was obtained prior to installation of side rails for 1 of 12 sampled residents (Resident #76). Findings include: Resident #76 Resident #76 was admitted to the facility on [DATE], with diagnoses including metabolic encephalopathy, osteomyelitis of vertebra, thoracic region, and muscle weakness. On 01/29/24 at 10:15 AM, Resident #76's was in bed with the upper and lower side rails in the up position on both sides of the bed. On 01/30/24 at 8:15 AM, Resident #76's was in bed with the upper and lower side rails in the up position on both sides of the bed. On 01/31/24 at 4:35 PM, Resident #76's was in bed with the upper and lower side rails in the up position on both sides of the bed. On 01/31/24 at 4:37 PM, a Licensed Practical Nurse (LPN) confirmed Resident #76 had upper and lower side rails in the up position on both…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-02-01 · tag F0761 — failed to label and store drugs safely — isolatedEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and document review, the facility failed to ensure expired medical supplies were removed from 1 of 3 medication carts. Findings include: On [DATE] at 9:02 AM, the facility's medication cart on the Pediatric unit was inspected with the Director of Nursing (DON). The cart contained the following expired medical supplies: -Five Medex Hi-flo three-way stopcocks, expired on [DATE]. On [DATE] at 9:06 AM, the DON confirmed the medical supplies were expired per the manufacturer's expiration date. The DON explained the concern of using the expired medical supplies was the device could fail and not work as intended due to poor integrity of the expired device. The devices were used for fluid transfusions and tube feedings. The DON confirmed expired medical supplies in the medication cart was not allowed and should have been removed from the cart. A facility policy titled Storage and Expiration of Medications, Biologicals, Syringes, and Needles, last revised [DATE], documented the facility…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-02-01 · tag F0802 — failed to prepare enough nourishing food — isolatedProvide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and document review, the facility failed to ensure dietary staff were trained to understand the type of sanitization performed by the dishwashing machine (dishwasher) and to accurately and effectively monitor the temperature of the rinse cycle on the high temperature dishwasher. Findings include: The Dietary and Food Kitchen Supervisor had a start date of 06/29/23. A [NAME] had a start date of 01/04/24. On 01/29/24 at 8:29 AM, the [NAME] verbalized working Monday - Thursday and together with the Dietary and Food Kitchen Supervisor only on Thursdays. The dietary staff consisted of two employees. On 01/30/24 at 12:11 PM, the [NAME] verbalized the dishwasher used sanitizer to sanitize the dishes but did not know how to check the sanitizer levels because the Dietary and Food Kitchen Supervisor usually did it. The [NAME] confirmed the highest temperature the dishwasher had reached was 175 degrees Fahrenheit (F). On 01/31/24 at 9:12 AM, the [NAME] verbalized the dishwasher was a high temperature dishwasher for sanitizing. The [NAME] ran the dishwasher and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-02-01 · tag F0814 — failed to dispose of garbage properly — isolatedDispose of garbage and refuse properly.
What the surveyor found here — the official record, unedited, may be distressing
Based on observation, interview, and document review, the facility failed to ensure the outside receptacles were sealed (lid closed) and free of debris on the surrounding pavement. Findings include: On 01/29/24 at 9:25 AM, the two garbage receptacles outside were filled over the top with garbage. The lids of both receptacle were not closed. To the right of the two garbage receptacles, on the ground, was a used enteral nutrition bag (bag for tube feeding) with tubes attached. On 01/29/24 at 9:28 AM, the [NAME] explained the outside trash receptacles needed to be closed at all times to avoid animals to getting inside. On 01/29/24 at 9:32 AM, the Administrator confirmed the receptacles did not have the lids closed, concealing the garbage inside. The Administrator confirmed the bag for tube feeding was on the ground, to the right of the receptacles and verbalized it was a bag of Glucerna for tube feeding. The Administrator confirmed the receptacles should have the lids closed and the area should be free of debris.
- Potential for harm · D2024-02-01 · tag F0851 — isolatedElectronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
What the surveyor found here — the official record, unedited, may be distressing
Based on interview and document review the facility failed to ensure quarterly payroll-based staffing (PBJ) requirements were submitted to Center for Medicare and Medicaid Services (CMS). The failure to submit PBJ data prevented CMS to analyze staffing patterns and populate the staffing component of the Nursing Home Compare website. Findings include Review of the facility Certification and Survey Provider Enhanced Reporting System (CASPER) Report revealed the facility had no submission of staffing data for the fourth quarter of 2023. On 01/31/24 at 2:23 PM, the Administrative Assistant indicated the facility had not submitted PBJ data for a couple of months due to a vacancy in the position. On 01/31/24 at 2:25 PM, the Administrator confirmed PBJ data was not submitted for a short period of time.
“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.
- Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
- Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
- State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Fines & penalties
$68,738 in federal fines across 1 penalty.
- $68,738 — penalty dated 2025-02-21
Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.
Part of a chain
This home belongs to NEURORESTORATIVE — 5 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →
| Rating | This home | Chain avg | |
|---|---|---|---|
| Overall | 1 of 5 | 3.8 | -2.8 vs chain |
| Health inspection | 1 of 5 | 3.4 | -2.4 vs chain |
| Staffing | 4 of 5 | 3.2 | +0.8 vs chain |
| Quality measures | 4 of 5 | 4.8 | -0.8 vs chain |
The other 4 homes this chain runs (chain average 3.8★, per CMS)
A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.
Who owns this facility
| Owner / manager | Type | Role | Share | Since |
|---|---|---|---|---|
| NATIONAL MENTOR HEALTHCARE LLC | Organization | 5% OR GREATER DIRECT OWNERSHIP INTEREST | 100% | since 08/15/2008 |
| KAUFMAN, PHILIP | Individual | MANAGING CONTROL - GOVERNING BODY; CORPORATE DIRECTOR; CORPORATE OFFICER; OPERATIONAL/MANAGERIAL CONTROL | — | since 06/22/2023 |
| CAREMERIDIAN LLC | Organization | OPERATIONAL/MANAGERIAL CONTROL | — | since 10/01/2008 |
| HEWITT, STEPHEN | Individual | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | — | since 07/24/2025 |
| MAVROMATIS, MICHAEL | Individual | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | — | since 09/07/2015 |
| WENGER, LINDSEY | Individual | OPERATIONAL/MANAGERIAL CONTROL | — | since 01/01/2026 |
CMS files one row per role, so the 11 rows in the source record cover these 6 parties — each is shown once here with every role it holds. Nothing is omitted.
2 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.
Follow the money — this home’s finances
Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.
A reported operating loss is common in this industry and is not by itself a sign of trouble — but paired with large related-party payments it can mean profit is being taken elsewhere in the ownership structure.
Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.
Cost & finances
Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.
What families pay in NV
This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Nevada Medicaid page.
Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.
Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 295103. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2026-05-07, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →
Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →
Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.