Avera Prince Of Peace
4513 South Prince Of Peace Place, Sioux Falls, SD 57103 · Non profit - Church related · 126 certified beds · (605) 322-5600 Medicare & Medicaid certified
This home has serious findings on its record. Read them closely before you consider it.
- a middle-of-the-pack inspection score (3/5)
- a high payroll-based staffing rating (5/5)
- lower-than-typical staff turnover (25% vs 45% nationally) — better care continuity
- it has an abuse, neglect, or exploitation citation (F0600), cited Aug 2025
- it has citations for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0605, F0610) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
- it has a citation for mishandling residents’ money or property (F0565)
- it has 1 actual-harm citation
- a high number of inspection citations overall (17) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
- the CMS record shows $8,278 in federal fines (most recent 2025-07-02)
- its payroll-based staffing score sits well above its independent inspection score
One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.
A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.
| Health inspectionSurveyor-assigned, ranked within your stateInspector-verified | 3 of 5 |
| StaffingFrom payroll records (PBJ) | 5 of 5 |
| Quality measuresSelf-reported by the facility | 4 of 5 |
Worth a closer look. This home's staffing rating runs 2 stars above its independent health-inspection score. The inspection is done by state surveyors; the staffing score rests on the facility's own payroll (PBJ) submissions — so a gap this large is worth reading the inspection record for.
Location & what’s nearby
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Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.
Quality measures — how residents actually fare
| Overall quality measures | 4 of 5 |
| Long-stay residentspeople who live here | 4 of 5 |
| Short-stay residentsrehab / post-hospital | 4 of 5 |
Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.
Trend — is this home getting better or worse?
Over 2025-02 to 2026-06, this home’s CMS overall rating fell from 4 to 3 stars. From monthly CMS archive snapshots.
Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.
See all quality measures vs. state & national benchmarks
| Measure | This home | State avg | Typical state | vs typical state |
|---|---|---|---|---|
| Long-stay residents whose need for help with daily activities increased | 17.4% | 21.3% | 15.4% | worse |
| Long-stay residents who lose too much weight | 5.4% | 5.6% | 5.4% | typical |
| Long-stay residents with a catheter left in their bladder | 3.0% | 2.1% | 0.9% | worse than state‡ — see note marked double-dagger below the table |
| Long-stay residents with a urinary tract infection | 1.4% | 2.9% | 2.0% | better |
| Long-stay residents with depressive symptoms | 0.0% | 5.7% | 6.5% | check this* — see note marked star below the table |
| Long-stay residents who were physically restrained | 0.0% | 0.0% | 0.1% | better than state‡ — see note marked double-dagger below the table |
| Long-stay residents with falls causing major injury | 4.4% | 5.5% | 3.3% | worse |
| Long-stay residents whose ability to walk worsened | 20.8% | 19.4% | 16.1% | worse |
| Long-stay residents on antianxiety or hypnotic medication | 19.9% | 17.4% | 18.9% | typical |
| Long-stay residents given the seasonal flu vaccine | 98.0% | 96.9% | 95.3% | typical |
| Long-stay residents with pressure ulcers | 5.4% | 4.6% | 4.7% | worse |
| Long-stay residents with worsening bladder/bowel control | 26.6% | 25.4% | 21.2% | worse |
| Long-stay residents who got an antipsychotic medication§ — see the note below the table | 7.6% | 24.6% | 17.1% | better |
| Short-stay residents who newly got an antipsychotic medication | 0.4% | 2.0% | 1.4% | better |
| Short-stay residents given the seasonal flu vaccine | 86.8% | 78.2% | 79.4% | typical |
| Short-stay residents rehospitalized after admission | 22.7% | 19.9% | 22.6% | typical |
| Short-stay residents with an outpatient ER visit | 11.3% | 12.0% | 12.0% | typical |
| Long-stay hospitalizations per 1,000 resident days | 1.71 | 1.52 | 1.67 | typical |
| Long-stay outpatient ER visits per 1,000 resident days | 0.82 | 1.75 | 1.80 | better |
* This home reported 0% on a measure where lower is better. That can mean genuinely excellent care — but because the number is self-reported, a zero can also mean the problem was not recorded. Weigh it against the inspection record above.
‡ On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.
§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.
CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.
Short-stay rehab — if you are coming here from a hospital
Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.
56.0% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — CMS rates that better than the national rate. This is CMS’s risk-adjusted rate over 377 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.
Met the expected recovery: 64.3% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 235 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.
Therapy staffing: this home’s payroll records show 0.50 therapist hours per resident per day in 2026Q1 — more than 81% of the 13,892 homes that report any therapy hours at all.
Weekend therapy: weekend therapy hours are 1% of this home’s weekday level — it runs therapy on weekdays, with essentially none at the weekend. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.
This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.
See every short-stay measure CMS publishes for this home
| Measure | This home | U.S. median | Period covered | CMS’s call |
|---|---|---|---|---|
| Got home and stayed homeRate of successful return to home or community from a SNF | 56.0%CMS range 52.3–61.5 | 51.5% | Oct 2022–Sep 2024 | better than U.S. |
| Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF | 10.2%CMS range 8.3–12.5 | 10.7% | Oct 2022–Sep 2024 | no different from U.S. |
| Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge | 64.3% | 56.6% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge | 61.3% | 52.8% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge | 54.5% | 50.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified | 97.6% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting | 98.4% | 100.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge | 100.0% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay | 0.3% | 0.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened | 1.7% | 1.9% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization | 5.7%CMS range 3.6–9.3 | 7.1% | Oct 2023–Sep 2024 | no different from U.S. |
| Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs | 0.99 | 1.02 | Oct 2022–Sep 2024 | CMS makes no comparison for this measure |
From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.
Staffing
How full it usually is: this home is certified for 126 beds and averages 120.5 residents a day — about 96% occupied, or roughly 6 beds typically open. It runs essentially full — expect a waiting list. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.
Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 5.74 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 1.47 is at or above the 0.55-hour RN benchmark and nurse-aide staffing of 3.59 is at or above the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.
Weekend coverage: total nurse staffing is 5.32 hrs/resident/day on weekends vs 5.91 on weekdays — 10% thinner on weekends. RN hours go from 1.62 to 1.09 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)
This home’s total nursing-staff turnover of 25% is below the national median of 45%. 1 administrator has left in the past year.
Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.
Inspection trend
Deficiencies are more than at the previous inspection — worsening. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.
Inspection deficiencies
State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.
Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.
17 citations, most serious first. The 11 most serious are shown; the remaining 6 are one tap away and print in full.
- Actual harm · G2025-07-03 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on South Dakota Department of Health (SD DOH) facility-reported incident (FRI), observation, interview, record review, and policy review, the facility failed to ensure the safe use of a mechanical lift (a mechanical lift and sling used to lift a person's full body) by not having assessed the resident for the appropriate lift sling size to have used for one of one sampled resident (2) who fell from the sling and sustained multiple fractures. 1.Review of the provider's 5/15/25 SD DOH FRI revealed:*Certified nursing assistant (CNA) E and CNA F were transferring resident 2 from his wheelchair to his bed while using a full-body mechanical lift.*Resident 2 fell forward out of the lift sling and landed on his face on the floor.*He was bleeding from his chin and mouth and was transferred to the emergency room for evaluation of the injuries.-His diagnoses from the hospital included a maxillary (jawbone) comminuted fracture (broken in several places) that involved multiple teeth and a chin laceration that required six sutures.*CNA E and CNA F had followed his care plan and the facility…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-11-06 · tag F0627 — isolatedEnsure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, record review, and policy review, the provider failed to ensure that the transfer of one of one sampled resident (1) to another long-term care facility met the requirements. Specifically, the facility did not:*Provide documentation that the transfer was necessary for the resident's welfare and that the facility could no longer meet the resident's needs.*Demonstrate that the transfer was appropriate because the resident's health had improved sufficiently.*Provide evidence that the health and safety of individuals in the facility were endangered.*Document that the resident had failed to pay for their stay after receiving appropriate notice. Findings include:1. Observation and interview on 11/5/25 at 8:50 a.m. with administrator A during a facility tour revealed:*The facility was licensed for 126 beds, and 116 residents resided there. Those residents resided in four separate areas.-There was a transitional care area that provided care to residents with ventilators and other complex…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-11-06 · tag F0628 — isolatedProvide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, interview, and policy review, the provider failed to provide a written notice to the resident, the resident's representative, and the Office of the State Long-Term Care Ombudsman at least 30 days prior to the planned transfer for one of one sampled resident (1) who was discharged to another long-term care facility.Findings include:1. Review of resident 1's electronic medical record (EMR) revealed:*He admitted to the facility on [DATE].*His care plan indicated his discharge goal was .to return home upon discharge but [I] understand that I may need a higher level of charge [care] upon discharge.*His care plan interventions included Involve my family in discharge planning.*He was discharged to [facility name], another long-term care facility approximately 75 miles away, on 10/21/25.*There was no documentation of a written notice being provided to the resident, resident's representative, and the Ombudsman. 2. Interview on 11/5/25 at 2:00 p.m. with resident 1's daughter, who participated by…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2025-08-21 · tag F0565 — failed to support the resident council — patternHonor the resident's right to organize and participate in resident/family groups in the facility.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on resident council meeting, resident council meeting minutes review, and interview, the provider failed to provide resource information and prompt resolution to residents' requests and concerns voiced in resident council meetings that were to the residents' satisfaction. Findings include:1. A resident council meeting on 8/21/25 at 11:15 a.m. was attended by twelve nursing home residents and revealed:*No residents in attendance were able to name the facility grievance official. *One resident stated she would talk to a nurse if she had a grievance.*Ten of the twelve residents expressed concern and fear of turning on call lights at night due to receiving negative responses from the certified nursing assistants (CNAs). *All residents expressed that it could take a long time for a staff member to respond to a call light and that at times: -The CNAs would turn the resident's call light off and tell the resident they would return, but did not. -Some CNAs will turn the call light off and leave without saying anything at all. -The CNAs would express anger with the residents through…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2025-08-21 · tag F0583 — failed to protect personal privacy — patternKeep residents' personal and medical records private and confidential.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and policy review, the provider failed to ensure resident personal and medical records remained secure and confidential in four of six observed resident neighborhoods (Bluegrass Way, Platinum Ridge, Boulder Creek, and Arrowhead Trail).Findings include: 1. Observation on 8/19/25 at 8:11 a.m. in the Boulder Creek hallway outside resident 129’s room revealed: *Resident 129’s door to her room was closed. *There was a computer on a rolling stand outside resident 129’s room. *The computer screen was open with residents' medical information visible on the screen. *The computer screen indicated certified medication aide (CMA) M was logged into the computer. *There were no staff within eyesight of that computer. *CMA M exited resident 129’s room and pushed the cart the computer was on down the hallway with the screen still open. 2. Observation on 8/20/25 at 11:08 a.m. in the Arrowhead Trail hallway outside resident 12’s room revealed: *There was a computer on a rolling stand in resident 12’s room facing the hallway with the computer screen open. *There were…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2025-08-21 · tag F0600 — failed to protect residents from abuse and neglect — patternProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on resident council meeting response, subsequent individual interviews, resident complaint/grievance reports, and policy review the provider failed to ensure residents were kept free from neglect as it related to ten of twelve residents who attended resident council on 8/21/25, in addition to 11 of 11 sampled residents (2, 44, 51, 61, 66, 73, 77, 79, 91, 108, and 126) who communicated complaints of long staff response times to call lights, which left the residents feeling humiliated, fearful, and in pain.Findings include: 1. A resident council meeting on 8/21/25 at 11:15 a.m. with twelve nursing home residents from long term care revealed: *Ten of twelve residents in attendance expressed concern and fear of turning on call lights at night due to receiving negative response from the certified nursing assistants CNAs. *All residents expressed that it could take a long time to get a response to a call light: -A long time was described by them as 30 minutes or longer. -They stated that the CNAs would turn off the call light and tell the resident they will return but do not. -Some…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2025-08-21 · tag F0761 — failed to label and store drugs safely — patternEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, record review, and policy review, the provider failed to ensure: *Insulins with shortened expiration dates were dated properly for five of five random residents (27, 44, 60, 75, 76).*Medical supplies, such as glucose testing strips, sterile water, distilled water, and formula, were dated properly for seven of seven residents (4, 9, 27, 44, 63, 75, 119) in two of five observed units. *Medications were not accessible by unnecessary persons throughout the Rehab, Arrowhead Trail, Boulder Creek, Bluegrass Way, and Platinum Ridge units. *Proper medication administration for two of two residents (63 and 119) without a self-administration physician's order or safety assessment completed.Findings include:1. Observation and interview on [DATE] at 9:41 a.m., with RN G in resident 76's medication cupboard revealed he had a Novolog pen that was not dated with an expiration date and a Lantus pen that had been dated with an incorrect expiration date, as it was dated to expire on 9/18. It had…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2025-08-21 · tag F0812 — failed to store, cook, and serve food safely — patternProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and policy review, the provider failed to follow standard food safety practices by not having ensured proper glove use and hand hygiene was performed during two of two observed resident meal services in two of three neighborhood dining rooms by three of three servers (O, S, and U), and five of five certified medication aides (P, Q, R, V, and W).Findings include: 1. Observation on 8/18/25 at 4:57 p.m. of the kitchenette in the Boulder Creek and Arrowhead Trail dining area revealed: *Server O removed the covers from the steam table. *She transferred the metal containers that were covered with foil from an insulated cart and placed them into the steam table. *Server O used a metal tong to puncture and open the foil on each of the containers of food. *She placed those tongs she used to open the foil covered containers into the container of bacon. *There was an uncovered tray of bread on the serving counter near the walkway between the kitchenette and the dining area. *Certified…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2025-08-21 · tag F0880 — failed to prevent and control infections — patternProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review, interview, and policy review, the provider failed to ensure the staff had followed standard infection control practices to decrease the risk of infection to other residents, staff, and visitors for ten of ten sampled residents (4, 9, 20, 33, 49, 75, 76, 119,126, and 129) on enhanced barrier precautions by eight of eight observed staff members (certified medication aides (CMAs) M, FF, GG,NN licensed practical nurse (LPN)s HH, LL, MM, and registered nurse (RN) G) according to the provider's policy.Findings include: 1. Observation on 8/18/25 at 2:31 p.m. of resident 129’s room from the hallway revealed: *She had a magnet on her door frame at the entrance to her room which indicated she was on enhanced barrier precautions (EBP) (glove and gown use when providing contact care). *She had a urinary catheter (flexible tubing inserted into the bladder to drain urine) bag hanging on the side of her bed. *There was no personal protective equipment (PPE) (gown and gloves) visible from…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-08-21 · tag F0605 — failed to not use drugs as a restraint — isolatedPrevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, record review, and policy review, the provider failed to ensure one of one sampled resident (129) who received psychotropic medications (any medication that affects brain activities associated with mental processes and behavior) had an attempted gradual dose reduction (systemic dose reduction over time to determine if the condition could be managed with a lower dose or discontinuation of the medication) (GDR) or a documented rationale to support that a GDR for those medications was clinically contraindicated (not appropriate based on the resident's condition, potential risks, or adverse effects) according to the provider's policy.Findings include:1. Observation on 8/18/25 at 2:31 p.m. of resident 129 from the hallway revealed:*The lights in her room were off.*She was lying in bed on her left side with her eyes closed.*She had a urinary catheter (flexible tubing placed in the bladder to drain urine) bag hanging on the side of her bed.2. Observation and interview on 8/18/25 at 4:18…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-08-21 · tag F0641 — isolatedEnsure each resident receives an accurate assessment.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, record review, and policy review the provider failed to ensure one of one residents (15) preadmission screening and resident review (PASRR) assessment level II (in-depth evaluation of a resident's needs, recommended services, and determination of what type of setting was appropriate for her care) was coded accurately on the Minimum Data Set (MDS) assessment (a tool used to evaluate a resident's health status and to develop an individualized care plan to manage the resident's care needs).Findings include:1. Review of resident 15's electronic medical record (EMR) revealed:* She was admitted to the facility on [DATE].*She had diagnoses of post-traumatic stress disorder (PTSD) and bipolar 2 disorder.*She took duloxetine (a medication to treat depression and pain) 30 mg daily and clonidine (a sedating medication) 0.1mg/24-hour patch.*Her care plan indicated she had a PASRR level II assessment completed and listed the recommendation for care.2. Interview with social worker designee (SWD) F on…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
Show the remaining 6 citations
- Potential for harm · D2025-08-21 · tag F0759 — failed to keep medication error rate low — isolatedEnsure medication error rates are not 5 percent or greater.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the provider failed to ensure a medication error rate below 5%. Two of twenty-seven observed medications administered by certified medication aide (CMA) K and FF were completed with an error, which resulted in a 7.41% medication error rate. Findings include: 1. Observation and interview on 8/20/25 at 7:55 a.m. with certified medication aide (CMA) K while administering medications for resident 58 revealed:*He was to receive two tablets of carbidopa 25mg/levodopa 100mg (medication to manage motor symptoms such as shaking and stiffness) at 6:30 a.m., but it was administered at 7:55 a.m.*CMA K, who is working the day shift, reported that the night shift usually administered that medication.*That medication was ordered to be given three times per day.2. Observation and interview on 8/20/25 at 1:53 p.m. with CMA FF while administering medications for resident 20 revealed:*He was to receive 10 milliliters (mL) of Guaifenesin/DM SF 100-10 mg/5mL (milligrams per mL) (cough medication) three times per day.*She poured the medication into a…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-07-03 · tag F0610 — failed to investigate and act on abuse reports — isolatedRespond appropriately to all alleged violations.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review, interview, and policy review, the provider failed to ensure a thorough investigation was completed for one of one sampled resident (3) who fell in her bathroom and sustained a femoral (thigh bone) fracture. Findings include: 1. Review of resident 3's electronic medical record (EMR) revealed:*She had an unwitnessed fall on 2/9/25 at 6:05 a.m. while she was in the bathroom.*Her 2/9/25 Care Assessments indicated:-She self-transferred herself from her wheelchair onto the toilet while in the bathroom.-She had stated, I knew I needed to go.-She was standing, trying to pull own pants up at the time of the fall. resident acknowledges she knows she was supposed to use her call light for safety reasons. resident stating her right knee twisted and there is swelling and warmth to that knee.-Her previous fall risk score was a 2, which indicated she was at risk for falls.*Her 7/2/25 care plan indicated:-A safety intervention for a sensor pad (a device that alerts when pressure changes occur to indicate movement) under her at all times when she was in her chair or bed, as…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-03-14 · tag F0657 — failed to keep the care plan current — patternDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY 2. Observation on 3/11/24 at 3:30 p.m. with resident 21 revealed that she was seated in her wheelchair and self-propelling herself in the hallway. After greeting her, she made eye contact and smiled but did not answer any questions. Interview on 3/14/24 at 12:18 p.m. with agency certified nursing assistant(CNA)/medication aide(MA) M regarding resident 21 revealed: *Today was her first time working with the resident. *At the beginning of the shift, the other staff stated, I might have a little trouble with her. *The resident was a little combative and resistive to care, she requested help from another CNA to get the resident up and dressed for the day. *That morning, the resident refused her medications and had not eaten her breakfast because she was tired, but after a while, she reapproached the resident who then took her medications. *When asked where she would find resident 21's care plan, she stated, I'm not sure if it's in here [as she pointed to her laptop], but I know who to ask. Interview on 3/14/24 at…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-03-14 · tag F0656 — failed to write and follow a full care plan — isolatedDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, record review, interview, and policy review the provider failed to follow the pressure ulcer prevention interventions documented in the care plan for one of one sampled resident (3) who was at risk for developing pressure ulcers. Findings include: 1. Observation of resident 3 on 3/11/14 at 3:06 p.m., 3/12/24 at 1:31 p.m., and on 3/13/24 at 2:11 p.m. revealed: *She had been lying on her back in her bed. *Both heels were resting directly on the mattress without any devices used to prevent pressure from occurring. *Her heel-lift boots were sitting on the window ledge in her room. 2. Review of resident 3's electronic medical record revealed diagnosis of stroke due to thrombosis (blood clot) of the right middle cerebral artery causing left-side weakness and controlled diabetes mellitus type two with complications. Review of resident 3's current care plan revealed she had a problem of skin integrity with an intervention Heel lift boots on while in bed. 3. Interview on 3/13/24 at 2:12 p.m. with certified nursing assistant I regarding resident 3 revealed she: *Stated…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2023-03-30 · tag F0812 — failed to store, cook, and serve food safely — patternProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, record review, and policy review, the provider failed to ensure their policies had been followed for monitoring and documenting food temperatures prior to meal services to ensure safe food temperatures in three of four kitchenettes. Findings include: 1. Observation and interview on 3/30/23 at 8:34 a.m. on the first floor's Arrow Head and Boulder Creek kitchenette with server F revealed: *When asked about her tasks, she stated there were checklists that guided her work. *She would document the meal's food temperatures in the binder located in the kitchenette. Review of the white, three-ring binders temperature log sheet labeled March '23 1st [floor] revealed: -Breakfast temperatures were recorded except for the six food items on 3/20/23. -Supper temperatures for food items were not recorded for 14 of 29 meals in March 2023. 2. Review on 3/30/23 at 11:09 a.m. on the second floor's Platinum Ridge and Bluegrass Way kitchenette revealed a white three-ring binder, similar to the binder on the first floor's kitchenette revealed: *A temperature log sheet…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-03-30 · tag F0880 — failed to prevent and control infections — isolatedProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and policy review, the provider failed to ensure proper infection prevention and control practices for the following: *One of one RN coordinator (I) exited resident 80's airborne isolation room and had not performed hand hygiene after removing his N95 mask and prior to putting on a surgical mask. *Glove use and hand hygiene for one of one registered nurse (RN) (J) and one of one licensed practical nurse (LPN) (H) while providing personal care for one of one sampled resident (48) who was on contact precautions for Klebsiella pneumoniae (a gram-negative bacteria) in her urine. *Handling a Foley catheter bag by one of one LPN (H) while transferring and providing cares for one of one sampled resident (48) who was on contact precautions for Klebsiella pneumoniae (a gram-negative bacteria) in her urine. Findings include: 1. Observation on 3/30/23 at 7:45 a.m. of RN coordinator I after exiting resident 80's airborne isolation room revealed: *He had performed hand hygiene and removed his N95 mask. *He had touched the front of the N95 mask while placing the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.
- Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
- Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
- State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Fines & penalties
$8,278 in federal fines across 1 penalty.
- $8,278 — penalty dated 2025-07-02
Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.
Part of a chain
This home belongs to AVERA HEALTH — 13 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →
| Rating | This home | Chain avg | |
|---|---|---|---|
| Overall | 4 of 5 | 3.7 | +0.3 vs chain |
| Health inspection | 3 of 5 | 3.5 | -0.5 vs chain |
| Staffing | 5 of 5 | 4.3 | +0.7 vs chain |
| Quality measures | 4 of 5 | 3.1 | +0.9 vs chain |
The other 12 homes this chain runs (chain average 3.7★, per CMS)
A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.
Who owns this facility
| Owner / manager | Type | Role | Share | Since |
|---|---|---|---|---|
| AVERA HEALTH | Organization | 5% OR GREATER DIRECT OWNERSHIP INTEREST; OPERATIONAL/MANAGERIAL CONTROL; TRUSTEE OF THE SNF; ADP OF THE SNF | 100% | since 01/01/2000 |
| ABOUREZK, SANAA | Individual | MANAGING CONTROL - GOVERNING BODY | — | since 07/01/2024 |
| BOSCHEE, RYAN | Individual | MANAGING CONTROL - GOVERNING BODY | — | since 07/01/2024 |
| BUNKERS, JENNIFER | Individual | MANAGING CONTROL - GOVERNING BODY | — | since 07/01/2021 |
| CHRYSTAL, CANDYCE | Individual | MANAGING CONTROL - GOVERNING BODY | — | since 07/01/2023 |
| COSTELLO, JOSEPH | Individual | MANAGING CONTROL - GOVERNING BODY | — | since 07/01/2017 |
| CURRAN, MARY | Individual | MANAGING CONTROL - GOVERNING BODY | — | since 07/01/2015 |
| FISHBACK, VAN | Individual | MANAGING CONTROL - GOVERNING BODY | — | since 07/01/2018 |
| GORDON, JEFFREY | Individual | MANAGING CONTROL - GOVERNING BODY | — | since 07/01/2023 |
| HILL JENSEN, CRISTINA | Individual | MANAGING CONTROL - GOVERNING BODY | — | since 07/01/2018 |
| KALLEMEYN, BRENDA | Individual | MANAGING CONTROL - GOVERNING BODY | — | since 07/01/2023 |
| KIRBY, JENNIFER | Individual | MANAGING CONTROL - GOVERNING BODY | — | since 07/01/2020 |
| KNECHT, RANDY | Individual | MANAGING CONTROL - GOVERNING BODY | — | since 07/01/2018 |
| KNUTSON, LAURIE | Individual | MANAGING CONTROL - GOVERNING BODY | — | since 07/01/2017 |
| NAZIR, JAWAD | Individual | MANAGING CONTROL - GOVERNING BODY | — | since 07/01/2020 |
| PLACE, RONALD | Individual | MANAGING CONTROL - GOVERNING BODY; CORPORATE OFFICER | — | since 06/05/2023 |
| REINDL, ALISA | Individual | MANAGING CONTROL - GOVERNING BODY | — | since 07/01/2021 |
| SEIFERT, ROXANNE | Individual | MANAGING CONTROL - GOVERNING BODY | — | since 07/01/2022 |
| SOLOMON, BENJAMIN | Individual | MANAGING CONTROL - GOVERNING BODY | — | since 07/01/2022 |
| WELBIG, LUCILLE | Individual | MANAGING CONTROL - GOVERNING BODY | — | since 07/01/2014 |
| YOCUM, HARRIET | Individual | MANAGING CONTROL - GOVERNING BODY | — | since 07/01/2021 |
| LAUTT, JULIE | Individual | CORPORATE OFFICER; ADP OF THE SNF | — | since 03/01/2020 |
| BERRY, PATRICK | Individual | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | — | since 03/25/2025 |
| DOVER, JAMES | Individual | OPERATIONAL/MANAGERIAL CONTROL | — | since 10/23/2023 |
| REES, JOSEPH | Individual | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | — | since 02/09/2026 |
CMS files one row per role, so the 32 rows in the source record cover these 25 parties — each is shown once here with every role it holds. Nothing is omitted.
1 organizational owner listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.
What families pay in SD
This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the South Dakota Medicaid page.
Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.
Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 435066. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-08-21, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →
Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →
Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.