The Atrium Rehabilitation Center
7602 Louis Pasteur St., San Antonio, TX 78229 · For profit - Individual · 87 certified beds · (210) 614-9974 Medicare & Medicaid certified
This home has serious findings on its record. Read them closely before you consider it.
- a strong health-inspection score (4/5) — the hardest rating to game (though it’s ranked within its own state, not nationally)
- it has an abuse, neglect, or exploitation citation (F0602), cited Jan 2025
- a high number of inspection citations overall (28) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
- the CMS record shows $9,600 in federal fines (most recent 2024-03-13)
- its payroll-based staffing rating is low (2/5)
- nursing-staff turnover (64%) runs well above the national median (45%)
One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.
A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.
| Health inspectionSurveyor-assigned, ranked within your stateInspector-verified | 4 of 5 |
| StaffingFrom payroll records (PBJ) | 2 of 5 |
| Quality measuresSelf-reported by the facility | 4 of 5 |
Location & what’s nearby
Open in Google Maps ↗ · Directions ↗ · Larger map ↗
Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.
Quality measures — how residents actually fare
| Overall quality measures | 4 of 5 |
| Long-stay residentspeople who live here | 4 of 5 |
Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.
Trend — is this home getting better or worse?
Over 2025-02 to 2026-06, this home’s CMS overall rating improved from 1 to 2 stars. From monthly CMS archive snapshots.
Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.
See all quality measures vs. state & national benchmarks
| Measure | This home | State avg | Typical state | vs typical state |
|---|---|---|---|---|
| Long-stay residents whose need for help with daily activities increased | 19.1% | 15.8% | 15.4% | worse |
| Long-stay residents who lose too much weight | 3.7% | 3.0% | 5.4% | better |
| Long-stay residents with a catheter left in their bladder | 0.0% | 0.3% | 0.9% | better than state‡ — see note marked double-dagger below the table |
| Long-stay residents with a urinary tract infection | 1.0% | 0.8% | 2.0% | worse than state‡ — see note marked double-dagger below the table |
| Long-stay residents with depressive symptoms | 0.0% | 2.4% | 6.5% | check this* — see note marked star below the table |
| Long-stay residents who were physically restrained | 0.0% | 0.0% | 0.1% | better than state‡ — see note marked double-dagger below the table |
| Long-stay residents with falls causing major injury | 5.7% | 3.3% | 3.3% | worse |
| Long-stay residents whose ability to walk worsened | 10.2% | 14.0% | 16.1% | better |
| Long-stay residents on antianxiety or hypnotic medication | 24.4% | 18.0% | 18.9% | worse |
| Long-stay residents given the seasonal flu vaccine | 96.9% | 98.0% | 95.3% | typical |
| Long-stay residents with pressure ulcers | 2.4% | 3.8% | 4.7% | better |
| Long-stay residents with worsening bladder/bowel control | 17.9% | 13.4% | 21.2% | better |
| Long-stay residents who got an antipsychotic medication§ — see the note below the table | 40.4% | 9.6% | 17.1% | worse |
| Short-stay residents who newly got an antipsychotic medication | 4.8% | 1.5% | 1.4% | worse |
| Short-stay residents given the seasonal flu vaccine | 48.4% | 88.0% | 79.4% | worse |
| Short-stay residents rehospitalized after admission | 29.2% | 25.7% | 22.6% | worse |
| Short-stay residents with an outpatient ER visit | 23.2% | 12.3% | 12.0% | worse |
| Long-stay hospitalizations per 1,000 resident days | 1.70 | 2.17 | 1.67 | typical |
| Long-stay outpatient ER visits per 1,000 resident days | 0.97 | 2.06 | 1.80 | better |
* This home reported 0% on a measure where lower is better. That can mean genuinely excellent care — but because the number is self-reported, a zero can also mean the problem was not recorded. Weigh it against the inspection record above.
‡ On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.
§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.
CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.
Short-stay rehab — if you are coming here from a hospital
Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.
Therapy staffing: not reported. This home filed no therapist hours at all in its payroll data for this quarter. That is a gap in what it reported, and we do not read it as an absence of therapy — the homes that file nothing here include ones that discharged hundreds of Medicare rehab patients in the very same period, who plainly received therapy from someone. Because we cannot tell a home that under-reports from one that genuinely provides little, this home is left out of the comparison above rather than scored at zero. Ask it directly how many therapist hours a rehab resident gets, and on which days.
This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.
See every short-stay measure CMS publishes for this home
| Measure | This home | U.S. median | Period covered | CMS’s call |
|---|---|---|---|---|
| Got home and stayed homeRate of successful return to home or community from a SNF | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization | 8.9%CMS range 4.9–16.5 | 7.1% | Oct 2023–Sep 2024 | no different from U.S. |
| Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs | 1.74 | 1.02 | Oct 2022–Sep 2024 | CMS makes no comparison for this measure |
From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.
Staffing
How full it usually is: this home is certified for 87 beds and averages 32.7 residents a day — about 38% occupied, or roughly 54 beds typically open. It often has substantial empty capacity — worth asking why, since low census can reflect either a new or shrinking home or one families are avoiding. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.
Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 4.31 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 0.39 is below the 0.55-hour RN benchmark and nurse-aide staffing of 2.53 is at or above the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.
Weekend coverage: total nurse staffing is 4.27 hrs/resident/day on weekends vs 4.33 on weekdays — 1% thinner on weekends. RN hours go from 0.42 to 0.31 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)
This home’s total nursing-staff turnover of 64% is well above the national median of 45%.
Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.
Inspection trend
Deficiencies are fewer than at the previous inspection — improving. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.
Inspection deficiencies
State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.
Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.
28 citations, most serious first. The 10 most serious are shown; the remaining 18 are one tap away and print in full.
- Potential for harm · Ecited before2026-07-09 · tag F0812 — failed to store, cook, and serve food safely — patternProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations, interviews, and record reviews, the facility failed to store, prepare, distribute and serve food in accordance with professional standards for food service safety, for 1 of 1 kitchen reviewed for food safety. The facility failed to label foods for safety, which were opened and available for use:X2 5lb. containers of cottage cheese without a date when the product was received, opened, and a date when the food should be thrown out.X2 5lb. containers of sour cream without a date when the product was received, opened, and a date when the food should be thrown out.The facility had personal items on kitchen counters where food was prepared:A personal electronic vape (battery-operated device that heats a liquid to create an aerosol, which is then inhaled into the lungs. Used as an alternative to smoking).A personal drink tumbler.X2 personal cell phones and cell phone charger and wires. These failures could place residents at risk for food borne illness.The findings included: During an observation and interview on 7/7/2026 at 11:00 AM, revealed the facility's…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-07-09 · tag F0657 — failed to keep the care plan current — isolatedDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure a resident's comprehensive care plan was reviewed and revised after each assessment for 1 of 8 residents (Resident #6) reviewed for care planning. The facility failed to ensure Resident #6's comprehensive care plan was revised to include planning and interventions for a fluid restriction ordered by the resident's physician. This failure could lead to residents not receiving intended care and decreased quality of life. Findings included: Record review of Resident #6's Face Sheet dated 7/09/2026 reflected an [AGE] year-old male admitted to the facility on [DATE]. Diagnoses included chronic combined systolic (congestive) and diastolic (congestive) heart failure [a condition in which parts of the heart are weakened or stiffened and cannot pump blood efficiently, leading to a back-up of fluid in the lungs, liver, and/or legs]. Record review of Resident #6's quarterly MDS dated [DATE] reflected a BIMS score of 15, which indicated intact cognition.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-07-09 · tag F0684 — failed to provide proper treatment and quality of care — isolatedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews, and record reviews, the facility failed to ensure that residents received treatment and care in accordance with professional standards of practice, the comprehensive person-centered care plan, and the residents' choices, for 1 of 8 Residents (Resident #26) reviewed for admission with a right foot fracture. Resident #26 was admitted to long term care without orders and care plans for a right foot fracture. These failures could place residents at risk for a decline in health status without physicians' orders and planned care.The findings included: A record review of Resident #26's admission record dated 7/9/2026 revealed an admission date of 4/30/2026 with a diagnosis of a right foot 3rd and 4th metatarsal fractures (Broken long bones in the mid-foot; metatarsals are a group of five long bones located in the midfoot, between your ankle and your toes.) A record review of Resident #26's admission MDS dated [DATE] revealed Resident #26 was a [AGE] year-old female admitted post…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-07-09 · tag F0755 — failed to provide safe pharmacy services — isolatedProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to provide pharmaceutical services, including procedures that assure the accurate administering of drugs, to meet the needs of each resident, for 1 of 4 residents (Resident #16) reviewed for medication administration. The facility failed to ensure Resident #16 received the ordered dosage of her antidepressant medication. This failure could lead to residents not receiving the intended therapeutic effects of prescribed medications. Findings included: Record review of Resident #16's Face Sheet dated 7/09/2026 reflected a [AGE] year-old female admitted to the facility on [DATE]. Diagnoses included major depressive disorder, recurrent, unspecified [repeated episodes of low mood that impact daily functioning]. Record review of Resident #16's quarterly MDS dated [DATE] reflected a BIMS score of 13, which indicated intact cognition. Section N0415 of the MDS reflected Resident #16 was prescribed antidepressant medication. Record review of Resident…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-07-09 · tag F0912 — isolatedProvide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to provide rooms that measured at least 80 square feet per resident in multiple resident bedrooms for 2 of 39 rooms (rooms [ROOM NUMBERS]) reviewed for physical environment. The facility failed to ensure residents were not admitted into double occupancy rooms [ROOM NUMBERS] measuring less than 80 square feet per resident while having unoccupied rooms available. This failure could lead to decreased quality of life of residents. Findings included: Record review of the facility document titled ROOMS LESS THAN REQUIRED SQUARE FEET undated/provided by the facility on 7/07/2026, reflected rooms 102, 104, 106, 108, 110, 202, 204, 206, 208, 210, 301, 302, 303, 304, 306, 307, 308, 309, 310, 311, 312, 313, 314, 315, 317, and 319 (26 total). Record review of the facility document titled Residents by Hall dated 7/07/2026 reflected rooms [ROOM NUMBERS] were both occupied by two residents. The other 24 rooms on the aforementioned list were occupied by only…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2026-04-17 · tag F0842 — failed to keep accurate, complete medical records — patternSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to maintain clinical records in accordance with accepted professional standards and practices that are complete and accurately documented for 1 of 4 residents (Resident #1) reviewed for medical records accuracy, in that: The facility failed to ensure Resident #1's medical record was free of medication administration time entry errors on 3/12/2026, 3/13/2026, 3/16/2026, 3/17/2026 and 3/31/2026 as documented on the MAR by LVNs A, C, D, and F. This failure could place residents at risk for an inaccurate clinical picture and errors in care and treatment. The findings were: Record review of Resident #1's face sheet, dated 4/17/2026, revealed a [AGE] year-old male admitted on [DATE] under hospice care with diagnoses which included: malignant neoplasm of middle third of esophagus (cancer of the esophagus), dysphagia (difficulty and/or discomfort with swallowing) and anemia. Record review of Resident #1's Care Plan, dated 3/17/2026, indicated he had acute and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2025-05-30 · tag F0628 — patternProvide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record reviews and interviews the facility failed to send a copy of the residents' discharge notice, prior to discharge, to the representative of the Office of the State Long-Term Care (LTC) Ombudsman of the residents' transfer or discharge and the reasons for the move, for 4 of 8 residents (Residents #24, #25, #30, and #35) reviewed for notifying the LTC Ombudsman of the residents' discharge. 1. Resident #30 was discharged to the hospital on 3/29/2025 without a notice to the LTC state ombudsman. 2. Resident #35 was discharged on 4/15/2025 without a notice to the LTC state ombudsman. 3. Resident #25 was issued a 30-day notice on 5/8/2025 of an intended discharge on [DATE], without a notice to the LTC state ombudsman. 4. Resident #24 was issued a 30-day notice on 5/14/2025 of an intended discharge on [DATE], without a notice to the LTC state ombudsman. These failures could place residents at risk of not knowing their rights and receiving the services of the state LTC Ombudsman. The findings included: 1.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2025-05-30 · tag F0684 — failed to provide proper treatment and quality of care — patternProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interviews and record reviews the facility failed to ensure that residents received treatments and care in accordance with professional standards of practice, the comprehensive person-centered care plan, and the residents' choices, for 1 of 8 residents (Resident #11) reviewed for professional standards with medication administration. On 5/25/2025 and 5/26/2025 Medication Aides B and C did not administer Resident #11's alprazolam (a medication which reduces brain sensitivity to stimulation, which has a calming effect) medications 4 out of a possible 5 opportunities. Medication Aides B and C did not report the missed medication administrations to the nursing leadership. These failures could place residents at risk for harm by adverse reactions to sudden cessation of the medication which could include seizures and thoughts of suicide. The findings included: A record review of Resident #11's admission record dated 5/30/2025 revealed an admission date of 1/23/2025 with diagnoses which included anxiety…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2025-05-30 · tag F0842 — failed to keep accurate, complete medical records — patternSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interviews and record reviews the facility failed to maintain medical records on each resident that were complete, accurately documented, readily accessible, and were systematically organized, for 2 of 8 residents (Resident #3 and #8) reviewed for consents for accurate medical records. 1. Resident #3 was prescribed and received the antipsychotic medication risperidone for schizophrenia without evidence in his medical record of the state consent form 3713. 2. Resident #8 was prescribed and received the antipsychotic medication aripiprazole for depression without evidence in her medical record of the state consent form 3713. These failures could place residents at risk for inaccurate and unorganized medical records. The findings included: 1. A record review of Resident #3's admission record dated 5/28/2025 revealed an admission date of 10/28/2023 with diagnoses which included schizophrenia (a chronic brain disorder characterized by symptoms like hallucinations, delusions, and disorganized thinking.). A…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-05-30 · tag F0641 — isolatedEnsure each resident receives an accurate assessment.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to conduct an accurate comprehensive assessment of each resident's functional capacity including the resident's needs, strengths, goals, life history and preferences for 2 of 8 Residents (Residents #9, #13) reviewed for assessments. Resident #9 and Resident #13's Quarterly MDS Assessments did not reflect their significant weight loss. This failure could place residents at risk for not receiving the care and services as needed. The findings included: Record review of Resident #9's face sheet, dated 05/30/2025, reflected an [AGE] year-old resident initially admitted on [DATE] with diagnoses of metabolic encephalopathy (change in how your brain works due to an underlying condition), dependence on renal dialysis, and end stage renal disease (kidney failure, where your kidneys no longer work as they should to meet your body's needs to adequately filter waste). Record review of Resident #9's medical record reflected that on 03/20/2025, Resident #9 weighed 118…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
Show the remaining 18 citations
- Potential for harm · Dcited before2025-05-30 · tag F0812 — failed to store, cook, and serve food safely — isolatedProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to store, prepare, distribute, and serve food in accordance with professional standards for 1 of 1 facility reviewed for food service safety. The facility failed to maintain the cleanliness of the facility ice maker. This failure could place residents who receive food and/or snacks from the facility at risk for food borne illness. The findings included: Observation on 05/27/2025 at 09:18 AM revealed a black substance build-up within the ice maker. Interview on 05/29/2025 at 2:00 PM, the DON stated that she saw the buildup in the ice machine in the photo, and her expectation was for the ice machine to be appropriately cleaned. The DON stated the Kitchen Manager generally cleans the ice machine. Record review of Ice Machine Cleaning and Sanitizing Log reflected that the ice machine was cleaned once monthly on the following dates, 09/06/2024, 10/14/2024, 11/15/2024, 12/2/2024, 01/10/2025, 02/03/2025, 03/03/2025, 04/08/2025, and 05/05/2025. Record review of facility policy titled, Sanitization, dated revised October…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-05-30 · tag F0880 — failed to prevent and control infections — isolatedProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews, and record reviews the facility failed to ensure standard and transmission-based precautions which included hand hygiene procedures, were followed by staff involved in direct resident contact, to prevent spread of infections, for 1 of 8 residents (Resident #8) reviewed for transmission-based precautions. On 5/29/2025 LVN A provided a wound care bandage change for Resident #8 and did not change gloves and continued with soiled gloves when he removed Resident #8's dirty bandage, cleaned the wound, applied wound care treatment medication, and applied a clean bandage. This failure could place residents at risk for infections. The findings included: A record review of Resident #8's admission record dated 5/30/2025, revealed an admission date of 3/20/2025 with diagnoses which included respiratory failure with hypercapnia (excess carbon dioxide in the blood stream), diabetes mMellitus, and laceration without foreign body, left lower leg (a wound to the left leg 'calf'). A record…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2025-01-24 · tag F0602 — failed to protect residents from theft of their belongings — patternProtect each resident from the wrongful use of the resident's belongings or money.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews, and record reviews the facility failed to ensure residents had the right to be free from misappropriation of resident property for 1 of 7 residents (Resident #4) reviewed for controlled narcotic medications. Resident #4 was hospitalized from [DATE] to 6/2/2024 and upon admission to the facility, on 6/2/2025, the facility recognized they failed to secure and thereby lost, Resident #4's, 41 pills of hydrocodone acetaminophen 10mg/325mg. This failure could place residents at risk for harm by losing control of their medications. The findings included: A record review of Resident #4's admission record, dated 1/22/2025 revealed an admission date of 8/14/2024 with diagnoses which included pain, psychotic disorder with hallucinations due to known physiological condition (Psychotic disorders are severe mental disorders that cause abnormal thinking and perceptions. People with psychoses lose touch with reality.) A record review of Resident #4's quarterly MDS assessment, dated 5/13/2025,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2025-01-24 · tag F0657 — failed to keep the care plan current — patternDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews, and record reviews the facility failed to develop, within 7 days after completion of the comprehensive assessment, a care plan and invited, to the extent practicable, the participation of the resident and the resident's representative(s) with an explanation in the resident's medical record if the participation of the resident and their resident representative was determined not practicable for the development of the resident's care plan and reviewed and revised by the interdisciplinary team after each assessment, including both the comprehensive and quarterly review assessments for 2 of 6 (#1, #5) residents reviewed for revised care plans. 1.Resident #1's care plan dated 9/27/2024 was not updated because the CP had current revision dates but did not coincide with the MDS dates. 2. The facility failed to revise Resident #5's care plan on 8/20/2024 with interventions to support Resident #5's hypothyroid diagnosis and hypothyroid medication regime. This failure could place…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-01-24 · tag F0585 — failed to handle grievances — isolatedHonor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility failed to ensure the resident has the right to voice grievances to the facility or other agency or entity that hears grievances without discrimination or reprisal and without fear of discrimination or reprisal. Such grievances include those with respect to care and treatment which has been furnished as well as that which has not been furnished, the behavior of staff and of other residents, and other concerns regarding their LTC facility stay. The resident has the right to do, and the facility must make prompt efforts to resolve grievances for 1 of 3 (# 2) residents in that: Resident #2's family had a grievance that was not resolved by the ADM from 12/11/202 to current (43) days. ADM did not call family back to discuss the resolve. This could affect all residents and could result in residents/families not having their grievances resolved timely. The Finding included: Record review of Residents #2's family grievance form was dated 12/11/2024 by her family, revealed…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-01-24 · tag F0656 — failed to write and follow a full care plan — isolatedDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility failed to ensure the development and comprehensive-centered care plan for each resident, consistent with the resident rights, that measurable objectives and timeframes to meet a residents medical, nursing, and mental and psychological needs that are identified in the comprehensive assessment. The comprehensive care plan must describe the following -The services that are to be furnished to attain or maintain the resident's highest practicable physical, mental, and psychosocial well-being as required under and the resident's goals for admission and desired outcomes for 2 of 3 (#2, #3) residents in that: 1. Resident #2's care plan dated 6/30/2024 was not updated with a manual wheelchair and that the resident had lower extremity impairment. 2. Resident #3 care plan dated 4/10/24 was not updated with several e-signatures or completed. This could affect all residents and could result in staff not providing care to residents. The findings included: 1. Record review of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-04-19 · tag F0656 — failed to write and follow a full care plan — isolatedDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to provide services as outlined by the comprehensive care plan that meet professional standards of quality for 1 of 5 residents (Resident #1) reviewed for (insert type of care plan you were reviewing) in that: The facility failed to ensure Resident #1's care plan addressed his contractures. This failure could place residents at risk for not receiving the care and services to meet their needs. The findings were: Record review of Resident #1's face sheet, dated 4/18/24, revealed Resident #1 was initially admitted to the facility on [DATE] with diagnoses of cerebral infarction [stroke], contracture [a fixed tightening of muscle or tendons], right knee, contracture, left knee, muscle wasting and atrophy [shrinking of muscle or nerve tissue], not elsewhere classified, multiple sites, and pressure ulcer of other site, stage 3. Record review of Resident #1's entry MDS, dated [DATE], revealed Resident #1 had no BIMS score because Resident #1 was…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-04-19 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolatedProvide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure incontinent care was provided in accordance with appropriate treatment and service practices to prevent urinary tract infections and to restore continence to the extent possible for 1 of 5 residents (Resident #2) reviewed for incontinent care and catheter care, in that: The facility failed to ensure Resident #2's urinary catheter tubing was secured. This failure could place residents at risk for infection, pain, and skin break down due to improper care practices. Record review of Resident #2's face sheet, dated 4/19/24, revealed Resident #2 was initially admitted to the facility on [DATE] with diagnoses of other lack of coordination, erythema intertrigo [redness on both sides of a skin fold], acute pyelonephritis [a type of urinary tract infection where one or both kidneys become infected], and obstructive and reflux uropathy [when urine is unable to drain through the urinary tract and causes urine to back up into the kidneys],…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-04-19 · tag F0761 — failed to label and store drugs safely — isolatedEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to ensure all drugs and biologicals were stored in accordance with currently accepted professional principles in locked compartments and permit only authorized personnel to have access to the keys for 1 of 5 residents (Resident #2) reviewed for storage of drugs, in that: The facility failed to ensure Resident #2's nystatin powder [a medication for fungus] was secured. This failure could place residents at risk of medication misuse and diversion. The findings were: Record review of Resident #2's face sheet, dated 4/19/24, revealed Resident #2 was initially admitted to the facility on [DATE] with diagnoses of other lack of coordination, erythema intertrigo [redness on both sides of a skin fold], acute pyelonephritis [a type of urinary tract infection where one or both kidneys become infected], and obstructive and reflux uropathy [when urine is unable to drain through the urinary tract and causes urine to back up into the kidneys], unspecified.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-04-19 · tag F0880 — failed to prevent and control infections — isolatedProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to maintain an infection prevention and control program designed to provide a safe, sanitary and comfortable environment and to help prevent the development and transmission of communicable diseases and infections for 1 of 4 residents (Resident #4) reviewed for infection control in that: During Resident #4's wound care, ADON failed to perform hand hygiene appropriately. This failure could affect residents and place them at risk for infection. The findings were: Record review of Resident #4's face sheet, dated 4/19/24, revealed Resident #4 was initially admitted to the facility on [DATE] with diagnoses of heart failure, unspecified, depression, unspecified, non-pressure chronic ulcer of skin and other sites with unspecified severity, Type 2 Diabetes Mellitus with other diabetic ophthalmic [eye issues due to diabetes] complication, and Type 2 Diabetes Mellitus with foot ulcer. Record review of Resident #4's quarterly MDS, dated [DATE],…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-04-05 · tag F0622 — isolatedNot transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review the facility failed to ensure when the facility transfers or discharges a resident under any of the circumstances, the facility must ensure that the transfer or discharge is documented in the resident's medical record and appropriate information is communicated to the receiving health care institution or provider for 1 of 3 (Resident #35) residents reviewed in that: Resident #35 was discharged on 2/28/2024 and did not have a discharge summary report in the chart. This could affect all residents that had been discharged and could result in an inappropriate discharge. The findings were: Record review of Resident #35's admission record dated 4/5/2024 revealed he was admitted on [DATE] with a diagnosis of Huntington's disease and was on hospice services . Resident #35's cognition was modified independence ([NAME] difficulty in new situations only) Record review of Resident #35's discharged MDS dated [DATE] reveled a discharge was done due to behaviors. Record review…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-04-05 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review the facility failed to ensure resident environment remains as free of accident hazards for 1 of 8 (#2) residents reviewed in that: Resident #2 had at bedside with no nurse supervision the following items: Insulin needles x 7, Pen needles x 9, Alcohol wipes, and a test strip container. This could affect all residents and could result in harm. The findings were: Record review of Resident #2's admission Record dated 4/4/2024 revealed he was admitted on [DATE], re-admitted on [DATE] with diagnoses of diabetes II (condition that happens because of a problem in the way the body regulates and uses sugar as a fuel). Record review of Resident #2's Quarterly MDS dated [DATE] revealed his BIMs score was 12/15 (moderate cognitively impaired) and had diabetes. Record review of Resident #2's care plan dated 9/4/2024 revealed he had diabetes. Observation on 4/4/24 at 1:40 p.m. in Resident # 2's room revealed at bedside were Insulin needles x 7, Pen needles x 9, Alcohol wipes…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-04-05 · tag F0759 — failed to keep medication error rate low — isolatedEnsure medication error rates are not 5 percent or greater.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure that the medication error rate was not 5 percent (%) or greater. The facility had a medication error rate of 35.71%, based on 10 errors of 28 opportunities, which involved five of six residents (Residents #19, #13, #29, #2, and #17) and two of two staff (LVN B, and MA C) reviewed for medication administration, in that; The facility failed to ensure: 1.a. LVN B failed to administer Resident #13's: eye drops a. Benzonatate, a cough suppressant, at the prescribed time. b. Buspirone, an antianxiety agent, at the prescribed time. c.b. Olopatadine 0.2%, an antihistamine to treat itching and redness in the eye due to allergies. 2.2. MA C failed to administer Resident #29's Refresh liquid gel 1% eye drops, an eye lubricant to treat dry eye, at the prescribed time. 3.3. MA C failed to administer Resident #2's Lidocaine Patch 4%, a local anesthetic for pain relief.45.4. MA C failed to administer Resident #17's: a. Calcium Carbonate, a…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-04-05 · tag F0761 — failed to label and store drugs safely — isolatedEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to ensure all drugs and biologicals were stored in locked compartments under proper temperature controls and permitted only authorized personnel to have access to the keys for 1 of 3 medication carts (the Treatment Cart) reviewed for medication storage, in that. The facility failed to ensure the Treatment Cart was locked when it was left unattended in the common area of the 300-hallway. This deficient practice could place residents at risk of medication misuse or drug diversion. The findings were: In an observation and interview on 4/03/2024 at 4:50 PM, the Treatment Cart was observed unlocked and unattended outside of a resident's room on the 300-hallway. There were residents, staff, and visitors in the area. The Treatment Cart contained prescription, over the counter medications and supplies for skin and wound care. LVN A stated the Treatment Cart was her responsibility. LVN A stated she had forgotten to lock the Treatment Cart as she walked away from it to assist a resident. LVN A stated she did not think it…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-04-05 · tag F0912 — isolatedProvide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation and interview, the facility failed to provide a minimum of 80 square feet per resident in 32 of 39 resident rooms (Rooms 101, 102, 103, 104, 105, 106, 107, 108, 109, 110, 111, 202, 203, 204, 205, 206, 208, 209, 210, 211, 302, 304, 307, 308, 309, 310, 311, 312, 313, 314, 317, and 319) reviewed in that: This deficient practice could result in inadequate space to provide care and resident dissatisfaction with the environment. The findings were: During interview on 4/25/2024 at 9 AM with the Administrator stated on the room waivers everything was the same and there were no changes to the room waivers. Interview with the Administrator requested room waivers for 32 rooms. Observations on 3/6/2023 starting at 3:05 PM to 4:08 PM: residents in room room [ROOM NUMBER]-two residents - 71.86 square feet per resident. room [ROOM NUMBER]-two residents- 79.74 square feet per resident. room [ROOM NUMBER]-two residents - 71.91 square feet per resident. room [ROOM NUMBER]-two residents - 75.049 square feet…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-03-13 · tag F0659 — isolatedProvide care by qualified persons according to each resident's written plan of care.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY . Based on observations, interview and record review, the facility failed to ensure the services provided or arranged by the facility, as outlined by the comprehensive care plan, were provided by qualified persons in accordance with each resident's written plan of care for 1 of 9 residents (Resident #7) reviewed for services by qualifiied personnel. The facility did not ensure RN B's license was not expired when care was provided to residents which included Resident #7. This failure could place all residents at risk for not receiving appropriate care and treatment as outlined in their comprehensive care plan. Findings Included: Record review of Resident #7's face sheet dated [DATE] revealed he was admitted to the facility on [DATE] with diagnoses which included heart failure, pressure ulcer (bed sore-a localized damage to the skin and/or underlying tissue that usually occur over a bony prominence) on the sacral region (tail bone area), high blood pressure, deficiency of other vitamins, and protein-calorie…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-03-13 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interviews, and record reviews the facility failed to ensure that the resident environment remained as free of accident hazards as was possible and that each resident received adequate supervision and assistance devices to prevent accidents for 1 of 1 (Resident #6) residents reviewed for accidents. Resident #6 eloped from the facility on 03/07/24 after a visitor opened the front door, pushed Resident #6 in her wheelchair out of the facility and another individual pushed Resident #6 across the street to Hospital C where she was found several hours later. This non-compliance was identified as past non-compliance IJ. The non-compliance began on 3/07/2024 and removed on 3/07/2024. The facility had corrected the noncompliance before survey began. This failure could place residents at risk for harm due to risk of elopement. The findings included: Record review of Resident #6's face sheet, dated 3/12/24, revealed she was admitted to the facility from an acute care hospital (Hospital D) on 03/01/24…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-03-13 · tag F0755 — failed to provide safe pharmacy services — isolatedProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to provide pharmaceutical services to meet the needs of each resident for one (300 Hall medication cart) of two medication carts reviewed for labeling and storage. The facility failed to ensure Thiamin B1 (a vitamin) vial that was expired was removed from the 300-hall cart. This failure placed residents at risk of receiving medications and vitamins that were ineffective due to having expired vitamins on the cart. Findings included: Observation and interview on 03/09/24 at 9:47 AM of the 300 hall medication cart with RN B, revealed a bottle of Thiamin B1 with an expiration date of 10/2023 was on the cart. RN B stated there was only one resident who received the Thiamin B1. In an interview on 03/09/24 at 10:30 AM, the ADON stated over-the-counter (OTC) medications and vitamins were to be disposed after their expiration date. The ADON stated the nurses were responsible for reviewing the medication carts and checking the expiration dates of the OTC medications/vitamins before they were administered to residents. In…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.
- Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
- Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
- State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Fines & penalties
$9,600 in federal fines across 1 penalty.
- $9,600 — penalty dated 2024-03-13
Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.
Part of a chain
This home belongs to PARAMOUNT HEALTHCARE — 8 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →
| Rating | This home | Chain avg | |
|---|---|---|---|
| Overall | 4 of 5 | 3.0 | +1.0 vs chain |
| Health inspection | 4 of 5 | 2.9 | +1.1 vs chain |
| Staffing | 2 of 5 | 2.3 | -0.3 vs chain |
| Quality measures | 4 of 5 | 3.9 | +0.1 vs chain |
The other 7 homes this chain runs (chain average 3.0★, per CMS)
A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.
Who owns this facility
| Owner / manager | Type | Role | Since |
|---|---|---|---|
| FREDERICKSBURG PROPERTIES OF TEXAS, LP | Organization | 5% OR GREATER MORTGAGE INTEREST; ADP OF THE SNF | since 04/01/2023 |
| GOLDEN, LAUREN | Individual | 5% OR GREATER MORTGAGE INTEREST; ADP OF THE SNF | since 04/01/2023 |
| GOLDEN, SHAWN | Individual | 5% OR GREATER MORTGAGE INTEREST; ADP OF THE SNF | since 04/01/2023 |
| PRINCE, DANNY | Individual | 5% OR GREATER MORTGAGE INTEREST; OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | since 04/01/2023 |
| HOOPER, GRADY | Individual | CORPORATE OFFICER | since 04/01/2023 |
| DKP INVESTMENTS, LLC | Organization | OPERATIONAL/MANAGERIAL CONTROL | since 04/01/2023 |
| SLM INVESTMENTS LLC | Organization | OPERATIONAL/MANAGERIAL CONTROL | since 04/01/2023 |
| THE FREDERICKSBURG CARE CO., LP | Organization | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | since 04/01/2023 |
| GUPTA, PREETI | Individual | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | since 04/01/2023 |
| LOREDO-GONZALEZ, CRISTYAN | Individual | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | since 04/01/2023 |
CMS files one row per role, so the 18 rows in the source record cover these 10 parties — each is shown once here with every role it holds. Nothing is omitted. The source lists no ownership percentage for any of them — PECOS records a share only for equity interests, not for board or management roles.
4 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.
Follow the money — this home’s finances
Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.
A reported operating loss is common in this industry and is not by itself a sign of trouble — but paired with large related-party payments it can mean profit is being taken elsewhere in the ownership structure.
Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.
Cost & finances
Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.
What families pay in TX
This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Texas Medicaid page.
Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.
Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 675205. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2026-07-09, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →
Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →
Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.