Premier Rehab and Healthcare at Burlington
300 Pearl Street, Burlington, VT 05401 · For profit - Limited Liability company · 164 certified beds · (802) 658-4200 Medicare & Medicaid certified
This home has serious findings on its record. Read them closely before you consider it.
- CMS lists it as a Special Focus candidate — not on the watch list itself, but among the homes CMS is watching because of its recent inspection history
- it has an abuse, neglect, or exploitation citation (F0600), cited May 2025
- it has citations for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0607, F0609, F0610) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
- it has 4 actual-harm citations
- inspectors recorded 2 serious findings as past non-compliance — the problem was found, fixed, and verified before the survey closed, so it is history rather than a current condition, but it is still worth asking what changed
- a high number of inspection citations overall (34) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
- the CMS record shows $137,679 in federal fines (most recent 2026-03-17)
- its facility-reported quality-measure score sits well above its independent inspection score
- its independent health-inspection rating is low (1/5)
- its payroll-based staffing rating is low (2/5)
- nursing-staff turnover (70%) runs well above the national median (45%)
- about 56% of its spending goes to commonly-owned related companies
One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.
A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.
| Health inspectionSurveyor-assigned, ranked within your stateInspector-verified | 1 of 5 |
| StaffingFrom payroll records (PBJ) | 2 of 5 |
| Quality measuresSelf-reported by the facility | 3 of 5 |
Worth a closer look. This home's quality-measure rating runs 2 stars above its independent health-inspection score. The inspection is done by state surveyors; the quality-measure score leans on data the facility reports about itself — so a gap this large is worth reading the inspection record for.
Location & what’s nearby
Open in Google Maps ↗ · Directions ↗ · Larger map ↗
Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.
Quality measures — how residents actually fare
| Overall quality measures | 3 of 5 |
| Long-stay residentspeople who live here | 3 of 5 |
| Short-stay residentsrehab / post-hospital | 3 of 5 |
Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.
Trend — is this home getting better or worse?
Over 2025-02 to 2026-06, this home’s CMS overall rating improved from 1 to 2 stars. From monthly CMS archive snapshots.
Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.
See all quality measures vs. state & national benchmarks
| Measure | This home | State avg | Typical state | vs typical state |
|---|---|---|---|---|
| Long-stay residents whose need for help with daily activities increased | 14.2% | 19.3% | 15.4% | typical |
| Long-stay residents who lose too much weight | 8.1% | 6.6% | 5.4% | worse |
| Long-stay residents with a catheter left in their bladder | 0.2% | 0.7% | 0.9% | better |
| Long-stay residents with a urinary tract infection | 3.5% | 2.4% | 2.0% | worse |
| Long-stay residents with depressive symptoms | 12.4% | 13.0% | 6.5% | typical for the state‡ — see note marked double-dagger below the table |
| Long-stay residents who were physically restrained | 0.0% | 0.1% | 0.1% | better |
| Long-stay residents with falls causing major injury | 5.8% | 5.9% | 3.3% | worse |
| Long-stay residents whose ability to walk worsened | 20.0% | 17.4% | 16.1% | worse |
| Long-stay residents on antianxiety or hypnotic medication | 15.4% | 16.4% | 18.9% | better |
| Long-stay residents given the seasonal flu vaccine | 97.7% | 97.5% | 95.3% | typical |
| Long-stay residents with pressure ulcers | 4.9% | 5.3% | 4.7% | typical |
| Long-stay residents with worsening bladder/bowel control | 22.0% | 26.8% | 21.2% | typical |
| Long-stay residents who got an antipsychotic medication§ — see the note below the table | 21.6% | 19.9% | 17.1% | worse |
| Short-stay residents who newly got an antipsychotic medication | 2.5% | 1.1% | 1.4% | worse |
| Short-stay residents given the seasonal flu vaccine | 86.8% | 78.5% | 79.4% | typical |
| Short-stay residents rehospitalized after admission | 17.5% | 22.0% | 22.6% | better |
| Short-stay residents with an outpatient ER visit | 14.7% | 17.9% | 12.0% | worse |
| Long-stay hospitalizations per 1,000 resident days | 1.24 | 1.52 | 1.67 | better |
| Long-stay outpatient ER visits per 1,000 resident days | 1.81 | 2.88 | 1.80 | typical |
‡ On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.
§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.
CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.
Short-stay rehab — if you are coming here from a hospital
Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.
58.5% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — CMS rates that better than the national rate. This is CMS’s risk-adjusted rate over 164 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.
Met the expected recovery: 52.2% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 159 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.
Therapy staffing: this home’s payroll records show 0.49 therapist hours per resident per day in 2026Q1 — more than 80% of the 13,892 homes that report any therapy hours at all.
Weekend therapy: weekend therapy hours are 12% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.
This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.
See every short-stay measure CMS publishes for this home
| Measure | This home | U.S. median | Period covered | CMS’s call |
|---|---|---|---|---|
| Got home and stayed homeRate of successful return to home or community from a SNF | 58.5%CMS range 51.4–65.8 | 51.5% | Oct 2022–Sep 2024 | better than U.S. |
| Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF | 9.8%CMS range 7.0–13.6 | 10.7% | Oct 2022–Sep 2024 | no different from U.S. |
| Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge | 52.2% | 56.6% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge | 44.0% | 52.8% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge | 45.9% | 50.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified | 99.5% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting | 97.3% | 100.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge | 100.0% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay | 0.5% | 0.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened | 2.5% | 1.9% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization | 5.8%CMS range 4.0–9.2 | 7.1% | Oct 2023–Sep 2024 | no different from U.S. |
| Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs | 0.91 | 1.02 | Oct 2022–Sep 2024 | CMS makes no comparison for this measure |
From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.
Staffing
How full it usually is: this home is certified for 164 beds and averages 129.3 residents a day — about 79% occupied, or roughly 35 beds typically open. It usually has some room. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.
Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 4.16 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 0.52 is below the 0.55-hour RN benchmark and nurse-aide staffing of 2.54 is at or above the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.
Weekend coverage: total nurse staffing is 3.80 hrs/resident/day on weekends vs 4.30 on weekdays — 12% thinner on weekends. RN hours go from 0.59 to 0.35 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)
This home’s total nursing-staff turnover of 70% is well above the national median of 45%. 2 administrators have left in the past year — frequent leadership churn is a warning sign families often miss.
Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.
Inspection trend
Deficiencies are more than at the previous inspection — worsening. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.
Inspection deficiencies
State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.
Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.
34 citations, most serious first. The 16 most serious are shown; the remaining 18 are one tap away and print in full.
- Actual harm · Gcited before2026-03-17 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure adequate supervision and the implementation of care planned interventions for 1 of 3 sampled residents (Resident #1). The facility did not ensure staff followed the resident's individualized transfer requirements, including the use of a Hoyer lift with two staff members as outlined in the care plan and facility policy. A Licensed Nursing Assistant (LNA) independently conducted a manual transfer of Resident #1 and as a result, Resident #1 experienced pain and subsequently sustained a fractured scapula (shoulder blade). Findings include:Per record review, Resident #1 was admitted to the facility on [DATE] and has diagnoses that include Osteogenesis Imperfecta (a genetic disorder causing fragile bones that break easily due to defective or insufficient collagen) and Osteoporosis (bone disease where decreased bone mass and density make bones weak, brittle, and prone to fractures). The facility reported incident was reviewed, which described a…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Actual harm · Gcited before2025-12-17 · tag F0684 — failed to provide proper treatment and quality of care — isolatedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to provide care to a resident with a wound vac (wound vacuum; a negative pressure pump that helps a wound heal faster by removing fluid and infection-causing bacteria with suction) in accordance with their facility policy for 1 of 1 sampled residents (Resident #14). The facility did not have a care plan or physician orders and evidence of monitoring in accordance with facility policy for the wound vac until 11/27/25, 22 days later, did not maintain a wound vac or following wound treatment orders after wound vac was removed on 11/13/25, and did not provide necessary education and ensure staff were competent to provide care to a resident with a wound vac. As a result, Resident #14 developed an infection requiring hospitalization and two surgical interventions. Findings include:Per record review, Resident #14 was admitted to the facility on [DATE] for rehabilitation services after a left hip replacement. A Transition of Care report from the sending hospital…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Actual harm · G2025-12-17 · tag F0726 — failed to have competent, trained nursing staff — isolatedEnsure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to provide necessary education and ensure staff were competent to provide care to a resident with a wound vac (wound vacuum; a negative pressure pump that helps a wound heal faster by removing fluid and infection-causing bacteria with suction) for 3 of 3 sampled licensed nurses providing care to Resident #14 . As a result, Resident #14 developed an infection requiring hospitalization and two surgical interventions. Findings include:Per record review, Resident #14 was admitted to the facility on [DATE] for rehabilitation services after a left hip replacement. Resident #14's cognition was assessed on 11/29/25 with a BIMS (Brief Interview for Mental Status) score of 15 indicating cognitive intactness.Per interview on 12/16/25 at 8:55 AM, Resident #14 explained that s/he really wants to go back home and is very frustrated that s/he can't because s/he has to go back for another revision to his/her hip due to an infection. S/he explained that s/he had a wound…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Actual harm · Gcited before2024-05-29 · tag F0600 — failed to protect residents from abuse and neglect — isolatedProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interviews and record review, the facility failed to protect the resident's right to be free from neglect for one applicable resident (Resident #1) by neglecting to provide services that are necessary to avoid physical harm and emotional distress related to providing care to a port (port-a-cath; a device, typically implanted in the chest, used to access the central vein to deliver medications or obtain blood samples) for 1 applicable resident (Resident #1). As a result, Resident #1's port became infected and had to be removed which delayed Resident #1's chemotherapy. Findings include: Per record review, Resident #1 was admitted to the facility on [DATE] and has diagnoses that include ovarian cancer, congestive heart failure, and depression. A 4/3/24 facility nurse Practitioner note indicates that Resident #1 was admitted for sub-acute rehabilitation from the hospital following 3 rounds of chemotherapy and surgery to remove her uterus, ovaries, and tumors related to ovarian cancer. The note indicates…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Actual harm · Gcited before2024-05-29 · tag F0684 — failed to provide proper treatment and quality of care — isolatedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to provide care to a port [A port protects your veins during cancer treatment. An implanted port is a type of central venous catheter .[that] lets the medication go into your bloodstream through your vein. It can be used to give you medication for several days in a row.1.] for 1 applicable resident (Resident #1) as evidenced by staff not conducting comprehensive skin assessments, obtaining and implementing orders for port care, and care planning for the care of a port. As a result, Resident #1's port became infected and had to be removed which delayed Resident #1's chemotherapy. Findings include: Per record review, Resident #1 was admitted to the facility on [DATE] for sub-acute rehabilitation following abdominal surgery and has diagnoses that include ovarian cancer, congestive heart failure, and depression. A 4/3/2024 facility nurse practitioner note indicates that Resident #1 was admitted for sub-acute rehabilitation from the hospital following three…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Actual harm · Gcited before2023-10-13 · tag F0600 — failed to protect residents from abuse and neglect — isolatedProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to protect the resident's right to be free from physical abuse by another resident for three applicable residents (Resident #1, #3, and #5). Findings include: 1. Record review reveals that Resident #1 has diagnoses that include personality disorder, depression, and dementia. On 7/11/23, Resident #1 is assessed to have a BIMS of 4 (brief interview for mental status; a cognitive assessment score indicating severe cognitive impairment). Resident #2 has diagnoses that include schizophrenia, depression, and post-traumatic stress disorder. On 8/14/23, Resident #2 is assessed to have a BIMS of 14 (indicating cognitive intactness). Review of facility resident to resident incident reports dated 9/15/23 for Residents #1 and #2 reveal that Resident #1 was found by nursing staff on the floor in the dining room at approximately 4:30 PM complaining of left arm and hand pain. Resident #2 was standing over Resident #1. A 9/15/23 progress note reveals that Resident #1 was sent to the emergency room after the incident and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2025-12-17 · tag F0801 — widespreadEmploy sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
What the surveyor found here — the official record, unedited, may be distressing
Per interview and record review, the facility failed to have a qualified food service director or a full-time qualified dietician. This has the potential to impact all residents. Findings include:Per interview on 12/16/25 at 8:14 AM, the Kitchen Manager explained that he was new to the position and does not have his certification as a dietary manager or food service manager yet.Per interview on 12/17/25 at 12:15 PM, the Administrator explained that the Registered Dietician (RD) works full time between two facilities. Per review of the RD's timecard for the previous week, the RD worked 25 hours at the facility.Per interview on 12/17/25 at 12:32 PM, the RD explained that she works at the facility 3 times a week and confirmed that she does not work full-time at this facility.
- Potential for harm · F2025-12-17 · tag F0809 — failed to serve meals on a reasonable schedule — widespreadEnsure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review, observations, and interviews, the facility failed to provide substantial snacks at bedtime when there is more than14 hours between a substantial evening meal and breakfast the following day. This has the potential to impact all residents. Findings include: 1. Per review of the medical record for Resident #106, it revealed the resident has medical diagnosis that include end stage renal disease, dependence on renal dialysis, type 2 diabetes mellitus, anemia in chronic kidney disease, pulmonary hypertension, generalized edema, chronic obstructive pulmonary disease, insomnia, and chronic diastolic heart failure. Per review of Resident #106's physician orders, the resident is scheduled for dialysis treatments on Tuesdays, Thursdays, and Saturdays. Per record review of Resident #106's meal intake, from the dates of 11/1/25 through 12/17/25, there are six dates where Resident #106 either had no documentation for their dinner consumption, or the documentation stated RX resident not available. Per interview with Resident #106 on 12/15/25 at 3:18 PM, s/he revealed that…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2025-12-17 · tag F0812 — failed to store, cook, and serve food safely — widespreadProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations and interviews, the facility failed to store food in a safe, sanitary condition. This has the potential to impact all residents. Findings include: 1. On 12/15/2025 at 10:55 AM, a tour of the kitchen as conducted with the Kitchen Manager (KM) and Registered Dietician. The following observation was made: The walk-in freezer had multiple boxes stacked directly on the floor of the cooler, blocking access to most of the food on the shelves. The KM explained that the boxes should be put on crates and should not be on the freezer floor directly.Per observation on 12/16/2025 at 8:12 AM, the walk-in freezer had multiple boxes stacked directly on the floor of the cooler.Per interview on 12/16/2025 at 8:14 AM, the Kitchen Manager stated that the freezer was organized yesterday after our initial observation and boxes shouldn't be on the freezer floor.2. On 12/15/25, starting at 11:27 AM, the following observations were made of all four unit kitchenettes:Second floor The microwave was covered in a large white smear; The cabinets were lined with what looked like cracker…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2025-12-17 · tag F0880 — failed to prevent and control infections — patternProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review, and interview, the facility failed to implement infection control practices designed to provide a safe and sanitary environment for 1 of 4 units (Second floor) and ensure infection control measures were followed to prevent the transmission of diseases and infections for one randomly sampled resident (Resident #14). Findings include: 1. Per observation on 12/15/2025 at approximately 2:10 PM, a white/grey powder like substance was on the code cart, wound care/treatment cart, and the precaution supply carts. Per interview on 12/15/2025 at approximately 2:30 PM with the LPN on the Second floor, they confirmed the code cart, wound care cart, and precaution supply carts were dusty with white/grey powder and needed to be cleaned. Per interview with 12/15/2025 at 3:09 PM with the Director of Nursing (DON), she confirmed there was dust on the code cart, suction machine, precaution supply carts, and treatment cart containing construction dust and that they all needed to be cleaned.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-12-17 · tag F0584 — failed to keep a safe, clean, comfortable home — isolatedHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations and interviews, the facility failed to provide a safe, clean, comfortable, and homelike environment regarding construction debris and resident room equipment maintenance and repair on 1 of 4 units (Second Floor).Findings include:1. Per observation on 12/15/2025 at approximately 2:10 PM, a white/grey powder like substance was on the code cart, wound care/treatment cart, and the precaution supply carts. Per interview on 12/15/2025 at approximately 2:30 PM with the LPN on the Second floor, they confirmed the code cart, wound care cart, and precaution supply carts were dusty with white/grey powder and needed to be cleaned. Per interview with 12/15/2025 at 3:09 PM with the Director of Nursing (DON), she confirmed there was dust on the code cart, suction machine, precaution supply carts, and treatment cart containing construction dust and that they all needed to be cleaned. During observation of the Second floor on 12/17/25 at 9:41 AM, Hoyer lifts, a mechanical device used to lift and transfer…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-12-17 · tag F0610 — failed to investigate and act on abuse reports — isolatedRespond appropriately to all alleged violations.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interview the facility failed to put effective measures in place to ensure that further potential abuse does not occur while investigating an allegation of abuse for one of three sampled residents (Resident #73). Findings include:Per review of Resident #73's medical record, s/he had a BIMS [Brief Interview of Mental Status] score of 13 as of 9/26/25, indicating s/he is not cognitively impaired. S/he has medical diagnoses of COPD [Chronic Obstructive Pulmonary Disease], anxiety disorder, MDD [Major Depressive Disorder], and Wernicke's encephalopathy [a disease that is caused from a low level of thiamine]. Resident #73 is independent with ADLs [Activities of Daily Living] and hygiene.Per record review of a progress note written on 10/21/25 at 2:39 PM states, Resident is being monitor on accusation of abuse from staff. No interaction with accused staff noted in this shift. Resident is pleasant to work with today. No c/o [complaints of] of accusation from staff reported today. POC [plan of care] continued.Per record review, the alleged incident occurred on…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-12-17 · tag F0698 — failed to provide proper dialysis care — isolatedProvide safe, appropriate dialysis care/services for a resident who requires such services.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to ensure a resident who required dialysis received services consistent with professional standards of practice for one of two residents (Resident #106). Findings include:Facility policy titled Hemodialysis revised on 9/25, states The facility will assure that each resident receives care and services for the provision of hemodialysis consistent with professional standards of practice. This will include: The ongoing assessment of the resident's condition and monitoring for complications before and after dialysis treatments received at a certified dialysis facility . ongoing assessment and oversight of the resident before, during and after dialysis treatments . Ongoing communication and collaboration with the dialysis facility regarding dialysis care and services. Per review of the medical record for Resident #106, it revealed the resident has medical diagnosis that include end stage renal disease, dependence on renal dialysis, type 2 diabetes mellitus, anemia in chronic kidney disease, pulmonary hypertension, generalized…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-12-17 · tag F0761 — failed to label and store drugs safely — isolatedEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — the official record, unedited, may be distressing
Based on interview, record review, and observation, the facility failed to safely store locked medications for 1 of 7 medication carts. Findings include: During observations on the second floor on 12/15/25 at 10:54 AM till 11:04 AM, the medication treatment cart was observed to be unlocked. There was one Resident walking up and down the hallway. Per interview with a nurse on 12/15/25 at 11:04 AM, she confirmed that the medication treatment cart should be locked and then locked the cart. Per review of the facility's Medication Storage policy reviewed 9/24, it states . All drugs and biologicals will be stored in locked compartments (i.e., medication carts, cabinets, drawers, refrigerators, medication rooms).
- Potential for harm · Dcited before2025-12-12 · tag F0655 — isolatedCreate and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to create and implement a baseline care plan for 2 of 3 sampled residents related to communication (Residents #1 and #2). Findings include:1. Per record review, Resident #1 was admitted to the facility on [DATE]. Per his/her MDS dated [DATE], his/her preferred language is not English, and s/he needs an interpreter to communicate with doctors and health care staff.Per phone interview on 9/23/25 at 2:05 PM, Resident #1's Representative explained that the facility was unable to get Resident # an interpreter so the facility made a communication board in English, which s/he could not understand. As a result, staff were not able to meet his/her needs. Once the staff gave Resident # pain medication when s/he was trying to let staff know s/he was cold.Per record review, Resident #1 did not have a baseline care plan for communication or interventions for interpreter services within 48 hours of admission. A care plan was created on 9/6/25, with a focus that…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-05-20 · tag F0600 — failed to protect residents from abuse and neglect — isolatedProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interview, the facility failed to assure that 2 of 4 residents reviewed were free from physical abuse (Resident #1 and Resident #3). 1. Per record review, Resident #1 was the victim of a physical assault on 5/18/25 at 9:30 AM. A progress note dated 5/18/25 says, Resident noted to have verbal altercation with [Resident #2], resulting in [Resident #2] hitting resident on the side of the face. Per interview with Resident #1 on 5/20/25 at 11:43 AM, s/he reported that Resident #2 was touching his/her belongings and when s/he tried to get Resident #2 to stop, it resulted in him/her getting hit in the head by Resident #2. A review of the facilities policy titled Abuse, Neglect and Exploitation dated 4/2025 states Abuse means the willful infliction of injury .with resulting physical harm, pain, or mental anguish .Instances of abuse of all residents, irrespective of any mental or physical condition, cause physical harm, pain, or mental anguish. Per interview with the [NAME] President of Clinical Operations, the Administrator, and the Assistant Director of Nursing…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
Show the remaining 18 citations
- Potential for harm · Dcited before2025-05-20 · tag F0609 — failed to report abuse allegations — isolatedTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to ensure that an allegation of abuse was reported to the licensing agency for 1 of 5 sampled residents (Resident #5). Per record review, the facility was unable to provide evidence that they submitted a report to the state licensing agency after Resident #5 reported an allegation of abuse; being hit with a wet towel by a staff member. Additionally, there is no evidence of an investigation in Resident #5's medical record. Per interview with Resident #5's nurse on 5/20/25 at 11:54 AM, she reported that she sent a message using the electronic health record (EHR) reporting this incident on 4/29/25 and that Resident #5's hospice nurse also communicated with the Assistant Director of Nursing and the former Director of Nursing about this allegation of abuse. She reported that the Director of Nursing and Administration were aware of the allegation of abuse. A review of the facilities policy titled Abuse, Neglect and Exploitation dated 4/2025 states that an Alleged Violation is a situation or occurrence that is observed or reported…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2024-12-04 · tag F0725 — failed to have enough nursing staff — widespreadProvide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to provide sufficient nursing staff with the appropriate competencies and skills sets to provide nursing and related services to assure resident safety and attain or maintain the highest practicable physical, mental, and psychosocial well-being of each resident, as determined by resident assessments and individual plans of care and considering the number, acuity and diagnoses of the facility's resident population in accordance with the facility assessment required at 483.71 regarding 13 residents [Res.#44, #145, #88, #73, #8, #1, #70, #87, #90, #295, #89, #21 and #6] of 44 sampled residents. Findings include: 1). Per record review, Res.#44 was admitted to the facility with diagnoses that included Right leg below knee amputation, anxiety disorder, and major depressive disorder. Res.#44's Care Plan identifies the resident as at risk for decreased ability to perform Activities of Daily Living [ADLs] requiring extensive assist of 2 with sit to…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-12-04 · tag F0550 — failed to protect resident dignity and rights — patternHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to treat and care for each resident in a manner that maintains their dignity and respect for 8 out of 29 Residents in the sample (Residents #3, #88, #19, #1, #81, #17, #39, and #8) Findings include: Per interview with Resident #88 on 12/3/24 at approximately 10:05 AM, they stated that when they ring their call bell for assistance it takes over an hour most often before someone responds, and by then they have either wet or soiled themselves. Resident #88 stated it is very upsetting when this happens. Review of Resident #88's call bell log for the week of 11/26/24 - 12/2/24 revealed 16 times when the resident rang their call bell and the response time was 20 minutes or more. Of those calls, there were 8 times when the call bell was not responded to for greater than 30 minutes, and 3 times when the response time was greater than 1 hour. Review of Resident #88's current care plan, revealed they have an incontinence care plan that states the following: .is incontinent of urine at times and is unable to physically participate in a…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-12-04 · tag F0585 — failed to handle grievances — patternHonor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
What the surveyor found here — an excerpt from the official record, may be distressing
Per interview and facility policy review, the facility failed to establish a grievance reporting system that supports the resident's right to voice any grievance without discrimination, reprisal, or the fear of discrimination or reprisal for 6 of 29 sampled residents (Residents # 1, #19, #1, #81, #17, #39, and #8). Findings include: Facility policy titled, OPS204 Grievance/Concern, last revised on 10/15/24, reads, The patient/resident (hereinafter patient) has the right to voice grievances to the Center or any other agency or entity that hears grievances without discrimination or reprisal and without fear of discrimination or reprisal. A Resident Council meeting with the survey team occurred on 12/4/24 at 10:27 AM, and there were six attendees, Residents #19, #1, #81, #17, #39, and #8. Per record review, Resident #19's has a BIMS of 15 (brief interview for mental status; a cognitive assessment score indicating cognitive intactness) dated 11/12/24, Resident #1 has a BIMS of 14 (indicating cognitive intactness) dated 11/9/24, Resident # 81 has a BIMS of 15 dated 11/13/24, Resident #17…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-12-04 · tag F0677 — failed to help fully-dependent residents with daily care — patternProvide care and assistance to perform activities of daily living for any resident who is unable.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to ensure that a resident who is unable to carry out activities of daily living (ADLs) without assistance receives the proper level of assistance for 3 of 29 sampled residents (Residents #18, #145, and #73) related to transferring and toileting. Findings include: 1. Per record review, Res.#145 was admitted to the facility with diagnoses that included a fracture of the right tibia and fibula [The lower leg is made up of two bones: the tibia and fibula. The tibia is the larger of the two bones]. Res.#145's Care Plan identified the resident as requires assistance/is dependent for ADL [Activities of Daily Living] care in personal transfer, toileting with interventions that include Provide with assist of one using the bedside commode with walker and gait belt for toileting. An interview was conducted with Res.#145 on 12/2/24 at 5:49 PM. The resident stated that I have been left sitting on the bedpan for 45 minutes, balling my [expletive] eyes out. The resident reported that due to h/her fracture, she needed assistance with…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-12-04 · tag F0679 — failed to provide activities — isolatedProvide activities to meet all resident's needs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to provide activities that support the physical, mental, and psychosocial well-being of each resident for 1 of 29 sampled residents (Resident #29). Findings include: Per record review, Resident #21 has a diagnosis of Parkinson's disease. Per a 10/5/24 Minimum Data Set (MDS; a comprehensive assessment used as a care-planning tool), Resident #21 has a BIMS of 14 (brief interview for mental status; a cognitive assessment score indicating cognitive intactness) and expressed for activity preferences that it is very important for him/her to do his/her favorite activities and go outside. Resident #21's care plan reads, While in the facility, [Resident #21] states that it is important that [s/he] has the opportunity to engage in daily routines that are meaningful relative to [his/her] preferences, created 10/3/23, and an intervention reads, It is important for me to go outside when the weather is good, staff, family and friends to assist outdoors weather permitting. I have my rock collection on the patio, revised on…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-12-04 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure that resident environments were free of accident hazards related to smoking for one sampled resident (Resident # 86). Findings include: Per record review, Resident #86 was admitted to the facility on [DATE] and readmitted on [DATE] with diagnoses of osteomyelitis (infection of the bone), peripheral vascular disease and chronic kidney disease. Review of Resident #86's care plan states: [Resident #86] may not smoke per smoking evaluation/policy. [Resident 86] has been signing out and taking self-off property to smoke. The care plan interventions include, Educate patient/health care decision maker on the facility's smoking policy, Inform of and reinforce smoking restriction, Monitor patients [sic] compliance with non-smoking, Provide education/material regarding smoking cessation, and Provide smoking cessation medications if ordered. Per interview with Resident #86 on 12/4/24 at 9:29 AM Resident #86 stated that s/he signs him/herself out of the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-12-04 · tag F0758 — failed to limit and justify psychotropic drugs — isolatedImplement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interview, it was determined that the facility failed to ensure residents receiving PRN (as needed) medications were appropriately evaluated for psychoactive drug use beyond 14 days for 1 resident in a standard survey sample of 7 (Resident #51). Findings include: Record review revealed an as needed (PRN) order for Ativan Oral Tablet 0.5 MG (Lorazepam) Give 0.5 mg by mouth every 4 hours as needed for restlessness/agitation for 90 Days. This order had a start date of 11/4/24 and an end date of 2/2/25 (90 day order) signed by the ordering physician on 11/6/24. Interview on 12/4/24 at approximately 11:50 AM with the Unit Manager, who stated the ordering physician ordered this mediction for 90 days. They acknowledged the requirement for as needed (PRN) medications is to have physician documentation stating the medical rationale for an extended PRN order of greater than 14 days. There was no physician note providing a medical rationale for the extended 90 day order for this PRN medication or a documented resident evaluation for the appropriateness of this…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2024-07-17 · tag F0802 — failed to prepare enough nourishing food — widespreadProvide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, record review, and interview, the facility failed to ensure that there is sufficient support personnel to safely and effectively carry out the functions of the food and nutrition services. This has the potential to affect all residents of the facility. Findings include: Per observation and interview with multiple residents on multiple units on 7/1/24, residents complained of food being unsatisfactory, cold when it should be hot, and served later than posted mealtimes. See F804 for more information. Per observation of dinner service on 7/1/24 on multiple units, dinner was being served by tray services (plated in the kitchen and delivered to the units on trays). A majority of the trays on each unit contained fish fillets, peas, and potatoes. While these plates were covered with clear domes or plastic wrap, there was no insulation plate to keep the plate warm. A meal delivery schedule posted on the 3rd floor revealed that dinner would be served at 5:15 PM that day. Per observation of dinner services on 7/1/24, residents were still being served dinner at 6:16 PM.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2024-07-17 · tag F0804 — failed to serve food at safe, palatable temperature — widespreadEnsure food and drink is palatable, attractive, and at a safe and appetizing temperature.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to ensure that food served to residents is palatable, attractive, and at an appetizing temperature. Findings include: 1. Resident and resident representative interview and observations reveal complaints about the palatability, the timeliness, and temperature of meals served. Per interview on 7/1/24 at 12:24 PM, Resident #3 explained that meals are often served late and that the food is gross. Per observation of lunch service on 7/1/24 on the fourth floor at 12:53 PM, staff were passing lunch trays and drinks to the residents on the unit. In the center of the dining room, three residents sat at a table in the center of the dining room. One resident was served their meal while the other two residents sat at the table. The second resident at the table was served their lunch at 1:00 PM. At 1:08 PM, the third resident at this table still did not have their lunch. Per observation and interview on 7/1/24 at 1:24 PM, Resident #4 explained that most meals are served late and that they are not hot when they arrive.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2024-07-17 · tag F0806 — failed to honor food preferences — widespreadEnsure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and facility policy review, the facility failed to provide all residents appealing options of similar nutritive value when the menu options did not meet his/her expressed preferences. Findings include: 1. Multiple residents and resident representatives complained about not being offered a choice of meals. Per observation of the daily lunch menu posted on each unit for 7/1/24, the main course was listed as Ham and Cheese Sandwich on Wheat with Lettuce & Tomato OR Molasses BBQ chicken. Per observation on 7/1/24 at 12:44 PM, a plate with a ham and cheese sandwich was placed on a table where Resident #11 sits for lunch, along with a meal ticket that listed BBQ chicken, marinated vegetables, dinner roll, mixed fruit, and assorted beverages. The ticket stated that s/he had an allergy to pork. Resident #11 approached the table, looked at the plate in his/her spot, and stated what is this? What do I do with this? A Licensed Nursing Assistant (LNA) approached the table and looked at Resident #11's ticket and said s/he was not sure why Resident #11 got a…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-07-17 · tag F0607 — failed to have anti-abuse policies — isolatedDevelop and implement policies and procedures to prevent abuse, neglect, and theft.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review the facility failed to ensure the screening for abuse was completed according to their policy for 1 of 3 Licensed Nursing Assistants reviewed (LNA #1). Findings include: Facility policy titled HR205 Background Investigations, last revised 7/1/22 reads, Any applicants who indicate that they have been convicted of a crime should be interviewed by Center Human Resources (HR) to obtain information about the conviction. 4.1 The hiring manager will consult with their Market HR Manager or the HR Compliance Department to determine if the applicant is eligible for employment (i.e., the crime does not bar employment in the specific state). 4.2 All convictions will be considered in terms of relevance to the position. Review of LNA #1's human resource file reveals that s/he is a contracted employee. His/her background check reveals that s/he had a misdemeanor charge for disturbing the peace with fighting prior to his/her facility hire on 12/19/23. There is no evidence in his/her records that this charge was reviewed by the facility or cooperate HR team to…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-07-17 · tag F0760 — failed to prevent significant medication errors — isolatedEnsure that residents are free from significant medication errors.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on staff interview and record review, the facility failed to ensure each resident is free from significant medication errors for one of three residents (Resident #12). Findings include: Per record review, a hospital transition of care report (TOC) dated 02/01/2024 revealed that Resident #12 was transferred to the facility for sub-acute rehabilitation on 02/01/2024. S/he had the following diagnosis on admission: cerebrovascular accident with petechiae hemorrhaging (bleeding in the brain). There were several discrepancies related to the start date for his/her anticoagulation medication. The discharge medication list on page 7 of the TOC report identified the following Physician order: Apixaban [anticoagulation] 5 mg tablet Refills: 2 Commonly known as: ELIQUIS Take 1 Tablet by mouth 2 times daily. Price check send results via EPICchat to .[hospital employee] Quantity: 60. There were multiple notes in the TOC that the anticoagulation medication was not to be started until after a follow up CT scan [imaging of the brain to identify bleeding] was performed. Page 3 of the TOC…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-07-17 · tag F0776 — isolatedProvide timely, approved x-ray services, or have an agreement with an approved provider to obtain them.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to provide radiology services to meet the needs of its residents for one applicable resident (Resident #1) related to not obtaining an x-ray. Findings include: Per interview on 7/1/24 at 4:44 PM, Resident #1 explained that s/he has numbness and pain on the left side of his/her body and is having a difficult time with rehabilitation because of it. S/He explained that a provider was aware and had ordered an x-ray a couple weeks prior but the x-ray has not been taken and s/he is not sure why. A Physician note dated 6/18/24 reads, left ankle pain/ numbness is problematic for rehab by exam there is not much to see but certainly painful will order left ankle film. Review of Resident #1's medical record does not indicate that an x-ray was ever obtained for Resident #1 after his/her provider visit on 6/18/24. Per interview on 7/1/24 at 5:12 PM, the Market Clinical Lead confirmed that an x-ray was never obtained for Resident #1 and should have been. S/He explained that the Physician did not follow the process to flag (alert nursing…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-06-12 · tag F0655 — patternCreate and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Per interview and record review, the facility failed to include the resident and their representative in developing a baseline care plan and failed to provide the resident and the representative a baseline care plan summary for 3 of 3 residents sampled (Residents #1, #2, and #3). Findings include: 1. Record review reveals that Resident #1 was admitted to the facility on [DATE] for rehabilitation following a hospital stay related to a craniotomy (opening of the skull) for a subdural hematoma (brain bleed) post fall. Per a 3/30/24 nursing note, Resident #1 was transferred to the hospital on 3/30/24 after suffering an unwitnessed fall in which s/he suffered facial injuries. S/He was readmitted to the facility on [DATE]. Per Post admission Patient/Family Conference forms dated 3/27/24 and 4/5/24, there is no evidence that Resident #1 or their Representatives were in attendance to help develop Resident #1's base line care plan or that a baseline care plan summary was given to Resident #1 and their Representative…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2023-10-13 · tag F0609 — failed to report abuse allegations — patternTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interviews and record review, the facility failed to implement policies and procedures for ensuring the reporting of a reasonable suspicion of a crime in accordance with section 1150B of the Act for 7 of 7 sampled alleged abuse allegations. Facility policy titled OPS300 Abuse Prohibition states: 7. Immediately upon receiving information concerning a report of suspected or alleged abuse, mistreatment, or neglect, the Administrator or designee will perform the following . 7.5 Notify local law enforcement, Licensing Boards and Registries, and other agencies as required. 11 All documentation related to allegations of abuse will be maintained at the Center for not less than three (3) years. The policy includes a table titled External Abuse Reporting Requirements which indicates the reporting of abuse to law enforcement requirements are no later than two hours after forming a suspicion that abuse occurred with serious bodily injury and no later than 24 hours after forming a suspicion that abuse occurred with no serious bodily injury. Per review of facility resident to resident…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-09-13 · tag F0679 — failed to provide activities — isolatedProvide activities to meet all resident's needs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, staff interview, and record review, the facility failed to provide activities that support the physical, mental, and psychosocial well-being of each resident for 1 of 20 sampled residents (Resident #63). Findings include: Per record review, Resident #63 has diagnoses that include hemiplegia (paralysis on one side of the body) and a history of stroke. Resident #63's care plan reveals that s/he communicates nonverbally and requires assistances or is dependent of staff for all activities of daily living. Per interview on 9/12/23 at approximately 12:30 PM, Resident #63 indicated that s/he does not get out of bed to participate in activities or go outside often and would like to participate in those activities more. In addition, s/he revealed that they would like to listen to music more often. Per observation of Resident #63 during this interview, it would be impossible for him/her to utilize the stereo on their own as they are only able to minimally move one side of their body. Resident #63 was not observed out of bed at any point during the day on 9/11/23 through…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- No harm found · Bcited before2024-12-04 · tag F0806 — failed to honor food preferences — patternEnsure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and facility policy review, the facility failed to provide residents with food that accomodates preferences regarding drink options. Findings include: Per interview on 12/3/24 at 10:06 AM, Resident #40 expressed frustration that ginger ale is no longer available to residents as a beverage option. Per interview on 12/4/24 at 10:27 AM with active resident council members, all 6 residents interviewed (Residents #19, #1, #81, #17, #39, and #8) expressed that it is a problem that the facility took away the ginger ale. Facility policy titled FNS304 Person- Centered Choice, effective 5/1/23, reads, Drinks are provided, including water and other liquids consistent with resident needs and preferences. Per interview on 12/4/24 at 8:52 AM, a Licensed Nursing Assistant (LNA) explained that the facility has not had ginger ale as a drink option for about 6 months and residents continue to ask about it's availability. This LNA explained that they offer orange juice, lemonade, cranberry and fruit punch drink, coffee, and water but do not have ginger ale or any other…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.
- Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
- Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
- State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Fines & penalties
$137,679 in federal fines across 4 penalties.
- $19,135 — penalty dated 2026-03-17
- $32,760 — penalty dated 2025-12-12
- $12,529 — penalty dated 2024-05-29
- $73,255 — penalty dated 2023-10-11
Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.
Part of a chain
This home belongs to STELLAR HEALTH GROUP — 7 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →
| Rating | This home | Chain avg | |
|---|---|---|---|
| Overall | 1 of 5 | 2.7 | -1.7 vs chain |
| Health inspection | 1 of 5 | 2.7 | -1.7 vs chain |
| Staffing | 2 of 5 | 2.9 | -0.9 vs chain |
| Quality measures | 3 of 5 | 2.9 | +0.1 vs chain |
The other 6 homes this chain runs (chain average 2.7★, per CMS)
A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.
Who owns this facility
| Owner / manager | Type | Role | Share | Since |
|---|---|---|---|---|
| BURLINGTON OPCO HOLDINGS LLC | Organization | 5% OR GREATER DIRECT OWNERSHIP INTEREST | NO PERCENTAGE PROVIDED | since 12/18/2024 |
| ERLICHMAN, ARIEL | Individual | 5% OR GREATER DIRECT OWNERSHIP INTEREST; ADP OF THE SNF | NO PERCENTAGE PROVIDED | since 12/18/2024 |
| RUBIN, ALTER | Individual | 5% OR GREATER DIRECT OWNERSHIP INTEREST; ADP OF THE SNF | NO PERCENTAGE PROVIDED | since 12/18/2024 |
| HOLLERAND, RONALD | Individual | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | — | since 02/03/2025 |
| PITCHER, MARK | Individual | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | — | since 02/04/2025 |
| RAINDEL, YEHUDA | Individual | OPERATIONAL/MANAGERIAL CONTROL | — | since 12/18/2024 |
| WYNER, MOSHE | Individual | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | — | since 12/18/2024 |
CMS files one row per role, so the 12 rows in the source record cover these 7 parties — each is shown once here with every role it holds. Nothing is omitted.
1 organizational owner listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.
Follow the money — this home’s finances
Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.
About 78% of this home’s resident-days are paid by Medicaid, which reimburses well below the cost of care in most states. Heavily Medicaid-dependent homes run on thinner budgets — a context worth holding next to the staffing and inspection record, not a fault in itself. This home reported $7.2M paid to related parties — landlords or management companies under common ownership — equal to about 56% of its total expenses. Money routed to affiliated companies can leave a home’s own books looking lean while owners still profit; it is the mechanism regulators watch most closely in private-equity and REIT deals.
Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.
Cost & finances
Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.
What families pay in VT
This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Vermont Medicaid page.
Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.
Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 475014. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-12-17, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →
Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →
Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.