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Mount Miguel Covenant Village

325 Kempton St., Spring Valley, CA 91977 · Non profit - Church related · 90 certified beds · (619) 479-4790 Medicare & Medicaid certified

Call the home — (619) 479-4790 Need help choosing, fast? Free, unbiased: Eldercare Locator 1-800-677-1116
Abuse-prevention, restraint, or reporting citation — no harm found (F0604) — cited Dec 2024Behavioral-health or dementia-care citations — no harm found (F0741, F0758)
Insights

This home’s record is mixed — some reassuring signs, some worth asking about.

In its favor
  • a strong health-inspection score (4/5) — the hardest rating to game (though it’s ranked within its own state, not nationally)
  • no federal fines or payment denials on record
  • lower-than-typical staff turnover (20% vs 45% nationally) — better care continuity
Worth asking about
  • it has a citation for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0604) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
  • a high number of inspection citations overall (28) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
  • its payroll-based staffing rating is low (1/5)

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

3/5
CMS overall
3 of 5
Health inspectionSurveyor-assigned, ranked within your stateInspector-verified 4 of 5
StaffingFrom payroll records (PBJ) 1 of 5
Quality measuresSelf-reported by the facility 4 of 5

Location & what’s nearby

Hospital
★★★ 3/5 CMS · Emergency dept. usually open 24/7 · ER 24/7
Urgent care / clinic
8788 Jamacha Rd · (619) 515-2555 · Call to confirm hours
Pharmacy
741 Grand Ave
Grocery
9307 Jamacha Blvd · (619) 475-5499 · Call to confirm hours
Park
Typically dawn to dusk
Place of worship

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measures 4 of 5
Long-stay residentspeople who live here 4 of 5
Short-stay residentsrehab / post-hospital 5 of 5

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Trend — is this home getting better or worse?

Over 2025-02 to 2026-06, this home’s CMS overall rating held steady at 4 stars. From monthly CMS archive snapshots.

Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.

Overall rating4★
Inspection scorelower = better
See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents whose need for help with daily activities increased8.9%10.2%15.4%better
Long-stay residents who lose too much weight7.6%4.0%5.4%worse
Long-stay residents with a catheter left in their bladder0.0%0.8%0.9%better
Long-stay residents with a urinary tract infection1.2%1.2%2.0%better
Long-stay residents with depressive symptoms2.6%7.3%6.5%better
Long-stay residents who were physically restrained0.0%0.4%0.1%better than state — see note marked double-dagger below the table
Long-stay residents with falls causing major injury5.3%1.6%3.3%worse than state — see note marked double-dagger below the table
Long-stay residents whose ability to walk worsened7.9%9.8%16.1%better
Long-stay residents on antianxiety or hypnotic medication11.4%13.7%18.9%better
Long-stay residents given the seasonal flu vaccine98.4%98.2%95.3%typical
Long-stay residents with pressure ulcers1.4%4.3%4.7%better
Long-stay residents with worsening bladder/bowel control18.6%10.2%21.2%worse than state — see note marked double-dagger below the table
Long-stay residents who got an antipsychotic medication — see the note below the table14.1%12.0%17.1%better
Short-stay residents who newly got an antipsychotic medication1.8%1.5%1.4%worse
Short-stay residents given the seasonal flu vaccine98.5%93.2%79.4%better
Short-stay residents rehospitalized after admission22.2%23.0%22.6%typical
Short-stay residents with an outpatient ER visit10.9%11.2%12.0%typical
Long-stay hospitalizations per 1,000 resident days2.472.251.67worse
Long-stay outpatient ER visits per 1,000 resident days1.541.571.80better

On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.

§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

63.3% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — CMS rates that better than the national rate. This is CMS’s risk-adjusted rate over 151 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.

63.3%U.S. median 51.5%
Got home and stayed home
9.8%U.S. median 10.7%
Went back to hospital
71.0%U.S. median 56.6%
Met the expected recovery
0.24U.S. median 0.31
Therapy hours / resident / day
0.12hours / resident / day
Physical therapy
0.09hours / resident / day
Occupational therapy
0.04hours / resident / day
Speech therapy

Met the expected recovery: 71.0% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 100 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.

Therapy staffing: this home’s payroll records show 0.24 therapist hours per resident per day in 2026Q1 — more than 32% of the 13,892 homes that report any therapy hours at all.

Weekend therapy: weekend therapy hours are 14% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

See every short-stay measure CMS publishes for this home
MeasureThis homeU.S. medianPeriod coveredCMS’s call
Got home and stayed homeRate of successful return to home or community from a SNF63.3%CMS range 54.6–71.651.5%Oct 2022–Sep 2024better than U.S.
Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF9.8%CMS range 6.2–14.610.7%Oct 2022–Sep 2024no different from U.S.
Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge71.0%56.6%Oct 2024–Sep 2025CMS makes no comparison for this measure
Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge67.0%52.8%Oct 2024–Sep 2025CMS makes no comparison for this measure
Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge66.0%50.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified97.0%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting100.0%100.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge100.0%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay0.0%0.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened2.2%1.9%Oct 2024–Sep 2025CMS makes no comparison for this measure
Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization8.3%CMS range 4.5–14.07.1%Oct 2023–Sep 2024no different from U.S.
Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs0.911.02Oct 2022–Sep 2024CMS makes no comparison for this measure

From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.

Staffing

0.43
RN hours/ resident / day
0.63
LPN hours/ resident / day
1.63
Aide hours/ resident / day
2.69
Total nurse hours/ resident / day
0.25
RN hoursweekends
19.7%
Total nursing turnover
18.2%
RN turnover

How full it usually is: this home is certified for 90 beds and averages 75.3 residents a day — about 84% occupied, or roughly 15 beds typically open. It usually has some room. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 2.69 hrs/resident/day is below the 3.48-hour benchmark and RN staffing of 0.43 is below the 0.55-hour RN benchmark and nurse-aide staffing of 1.63 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 2.37 hrs/resident/day on weekends vs 2.81 on weekdays — 16% thinner on weekends. RN hours go from 0.50 to 0.25 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

This home’s total nursing-staff turnover of 20% is below the national median of 45%. 1 administrator has left in the past year.

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

9
deficiencies at the latest standard inspection (2025-08-07)
4
at the previous standard inspection (2024-06-20)

Deficiencies are more than at the previous inspection — worsening. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

28 citations, most serious first. The 10 most serious are shown; the remaining 18 are one tap away and print in full.

  • Potential for harm · Dcited before2025-08-29 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to prevent 1 of 3 sampled residents (Resident 1) from falling, when Resident 1 was not provided with adequate supervision and appropriate support to prevent an accident. As a result, Resident 1 fell out of bed, sustaining a left finger fracture and subsequent infection. Findings: A review of Resident 1's undated Face Sheet indicated that the resident was admitted to the facility 3/28/25, with diagnoses that included encephalopathy (damage or disease that affects the brain) and dementia (decline in mental ability). An interview with the Director of Nursing (DON) was conducted on 7/17/25 at 10:33 A.M. The Director of Nursing (DON) stated Resident 1 had an unwitnessed fall on 7/8/25. According to the DON, while CNA 1 and a SNA were changing Resident 1, the wife of Resident 1's roommate informed CNA 1 that her husband was vomiting and needed help. The DON stated CNA 1 left Resident 1's room to get the nurse, leaving Resident 1 alone with the SNA. The DON stated when CNA 1 returned to Resident 1's room with the nurse, Resident 1…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2025-08-07 · tag F0688 — failed to keep residents mobile / prevent decline — pattern
    Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to provide Range of Motion (ROM-the extent or limit to which a body part can be moved; the totality of movement a joint is capable of doing. ROM is gauged as passive PROM {needs assistance} or AROM {independent}, exercises for three of four residents .(7, 52, 78), reviewed for Mobility and Positioning. This failure had the potential for Residents 7, 52, and 78 to have a reduction in mobility and flexibility, causing them to become more dependent on staff for activities of daily living. (Cross Reference F641)Findings: 1. Resident 7 was admitted to the facility on [DATE], with diagnoses which included cerebral palsy (a brain disorder that affects movement, balance, and posture), per the facility's admission Record. An observation and interview was conducted with Resident 7 on 08/4/25 at 9:07 A.M., in her room. Resident 7 was sitting up in bed, eating breakfast with her left hand. Resident 7's right hand was contracted (a condition of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-08-07 · tag F0812 — failed to store, cook, and serve food safely — pattern
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to practice safe food handling practices in the kitchen when:1. Hot dogs were not discarded by the discard date,2. Bread pudding was not covered before placing in the refrigerator, and3. A hair net was not worn by the cook, and4. Hand washing and glove changes were not made after touching contaminated surfaces during tray line.These failures had the potential for residents to be exposed to food borne illness. Findings:1. During an initial tour of the kitchen, an observation was conducted on 8/4/25 at 8:04 A.M., of one kitchen freezer (labeled #4) with the Registered Dietitian (RD). On the left side of the freezer, on the second shelf was a clear sealed plastic bag containing eight hot dogs. The clear plastic bag was labeled with a discard date of 7/24/25. An interview was conducted with the RD on 8/4/25 at 8:06 A.M. The RD stated the hot dogs should have been thrown away on or before the discard date. The RD stated if the hot dogs were served, they could have caused food borne illness to whoever ate…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-08-07 · tag F0550 — failed to protect resident dignity and rights — isolated
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to provide dignified and person-centered feeding assistance with certified nursing assistants (CNA) observed feeding residents while standing instead of sitting at eye level for two of eight reviewed residents (Resident 60 and 64) who required assistance.This deficient practice placed two residents (Resident 60 and 64) at risk for loss of dignity, reduced quality of mealtime experience, and potential difficulty or discomfort during mealtimes.Findings:1. A review of Resident 60's admission Record indicated Resident 60 was re-admitted to the facility on [DATE] with diagnoses which included a history of dementia (a progressive state of decline in mental abilities).A record review of Resident 60's minimum data set (MDS - a federally mandated resident assessment tool) dated 7/30/25 indicated, a Brief Interview for Mental Status (BIMS- developed by reviewing the resident's status during the prior seven-day period) score of three points out of 15…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-08-07 · tag F0641 — isolated
    Ensure each resident receives an accurate assessment.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to accurately code a hospice resident's limitation in range of motion (ROM) for the upper extremities on the Minimum Data Set (MDS- a federally mandated resident assessment tool) for one of four residents reviewed with hand contractures. As a result, inaccurate information was sent to the federal database and placed Resident 78 at risk for inaccurate care planning and avoidable decline in functional mobility.Cross Reference F688 Findings:Based on observation, interview and record review, the facility failed to accurately code a hospice resident's limitation in range of motion (ROM) for the upper extremities on the Minimum Data Set (MDS- a federally mandated resident assessment tool) for one of four residents reviewed with hand contractures. As a result, inaccurate information was sent to the federal database and placed Resident 78 at risk for inaccurate care planning and avoidable decline in functional mobility.Cross Reference F688Findings:A…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-08-07 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to assess and treat multiple skin abrasions and scabs for one of one residents reviewed for skin conditions (Resident 35). This failure had the potential to result in delayed provision of care and treatment for Resident 36's skin condition.Findings:Resident 35 was admitted to the facility on [DATE] with diagnoses to include a history of falling, per the Face Sheet. A concurrent observation and interview was conducted with Resident 35 on 8/4/25 at 2:20 P.M. Resident 35 was in bed, with his arms exposed. A large reddened area, approximately two inches wide by six inches wide was visible on his left forearm. A large scab was on Resident 35's right hand, on the webbing between the thumb and index finger. Several more abrasions and bruises were observed along both arms. The skin on both of Resident 35's arms was dry and flaky. A single square dressing, approximately two inches by two inches was hanging loosely from the scab on the right hand. The…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-08-07 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY 1. Based on observation, interview and record review, the facility failed to assess, monitor and provide adequate supervision to prevent accidents for three of four residents (Resident 15, 21 and 60) reviewed for falls when:1. Resident 15 was not reassessed for fall risk following a fall, 2. Resident 21 was not accurately reassessed for fall risk following a fall, and,3. Resident 60 was left unsupervised in the facility dining room.This deficient practice placed residents with fall risks for potential accidents with recurrent falls, injuries and further health decline.Findings:1. Resident 15 was admitted to the facility on [DATE] with diagnoses to include unsteadiness on feet and history of falling, per a facility Face Sheet.An observation of Resident 15 was conducted on 8/4/25 at 9:45 A.M. Resident 15 was in bed and did not respond to questions asked.A record review was conducted on 8/5/25.Resident 15's Staff Assessment for Mental Status (an assessment conducted when the resident cannot respond to interview…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-08-07 · tag F0759 — failed to keep medication error rate low — isolated
    Ensure medication error rates are not 5 percent or greater.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to ensure the medication error rate was less than five percent. The facility's medication error rate was 10.71%. Three medication errors were observed, a total of 28 opportunities during the medication administration process for one of three randomly observed residents (Residents 22, 75 and 76)As a result, the facility could not ensure medications were correctly administered to all residents.Findings:On 8/6/25 at 8:03 A.M., an observation of medication administration was conducted with Licensed Nurse (LN) 1. LN 1 prepared and administered medication to Resident 76. Eight pills or capsules were administered.A record review was conducted on 8/6/25. Resident 76 had a physician's order for the following medications:Artificial Tears 1%00.2%-0.2% eye drops, three times daily,Artificial Eye Lubricant 83%-15% ointment both eyes daily, andbudesonide 0.5 milligrams/2 milliliters suspension for nebulization inhalation (an inhaler for breathing problems)…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-08-07 · tag F0813 — isolated
    Have a policy regarding use and storage of foods brought to residents by family and other visitors.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure foods in a residents' personal food refrigerator (located in the resident dining room) were labeled and dated with the discard date, per facility policy.This failure had the potential for residents to experience food borne illness. Findings:An observation and interview was conducted with Licensed Nurse 1 (LN 1) on 8/4/25 at 12:02 P.M., of the residents' personal food refrigerator located in a resident dining room. The refrigerator contained a large clear plastic zip-lock baggie, with two cupcakes inside. One cupcake was green with white frosting and the other cupcake was yellow with white frosting. The clear plastic bag had no label to indicate which resident the cupcakes belonged to, or the date the cupcakes were placed in the refrigerator. LN 1 stated, the food should be labeled and dated, because no one knows who it belongs to or how long it has been in the refrigerator. LN 1 stated the cupcakes might be old and someone could get sick if the food was not discarded within three days. An interview was…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-08-07 · tag F0880 — failed to prevent and control infections — isolated
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to follow infection control practices for one of eight residents (Resident 58) reviewed by not promptly removing a used meal tray that was left within reach of other residents in the dining room.This deficient practice placed all residents using the dining room at risk for exposure to germs that could cause illness, choking hazards, and potential allergic reactions from consuming food that was not theirs.Findings: On 8/4/2025 at 12:02 P.M., an observation for dining was conducted in the Valley View dining room. Resident 58 was observed sitting on a wheelchair wheeling self towards the hydration cart and grabbed a waffle from a used meal tray that was stored below the hydration cart and ate it.On 8/4/2025 at 12:10 P.M., an interview was conducted with Certified Nursing Assistant (CNA) 1, in the Valley View dining room. CNA 1 stated that they (nursing staff) should be checking the dining room and putting away used meal trays that are outside of the dining room. CNA 1 stated residents in the Valley View nursing…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
Show the remaining 18 citations
  • Potential for harm · D2024-12-18 · tag F0604 — failed to not use physical restraints improperly — isolated
    Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to ensure Resident 1 was free from physical restraint when Licensed Nurse (LN) 1, placed a bed linen (flat sheet) from the Resident ' s shoulders to her waistline. In addition, both sides of the bed linen were tucked under the mattress. This bed linen was used to prevent Resident 1 from pulling her foley catheter (a flexible tube that drains urine from the bladder). This deficient practice had the potential for Resident 1 to not move freely and possible choking, serious injury or death. Findings: The Department received a facility reported incident (FRI) related to possible restraint being used to Resident 1 on 10/28/24. An unannounced visit to the facility was conducted on 11/12/24. A record review of the facility ' s admission Record indicated Resident 1 was admitted to the facility on [DATE] with diagnoses to include Pelvis Dementia (type of memory loss with pelvic injury) and Osteoarthritis (a progressive disorder of the joints, caused by…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-09-05 · tag F0657 — failed to keep the care plan current — isolated
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record the review the facility failed to revise the comprehensive care plan for one of 3 residents (Resident 1) reviewed for falls. This failure had the potential to result in Resident 1 ' s not attaining their highest practicable well-being. Findings: According to the admission Record, Resident 1 was admitted on [DATE] with diagnoses which included cerebral palsy (a disorder that affects body movement and muscle coordination) and generalized muscle weakness. During a review of Resident 1 ' s Minimum Data Set (MDS, an assessment tool), dated 6/1/24, the MDS indicated, The ability to transfer to and from a bed to a chair (or wheelchair) .Partial/moderate assistance- Helper does less than half the effort. Helper lifts, holds, or supports trunk or limbs, but provides less than half the effort . A review of Resident 1 ' s Clinical Notes, dated 4/28/24 at 10:57 P.M. indicated, Resident 1 had .an Assisted/Witnessed fall on 4/14/24 at 14:30 (2:30) pm . The Clinical Note further…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-06-20 · tag F0812 — failed to store, cook, and serve food safely — pattern
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review, the facility failed to ensure food production and storage were implemented in a manner that lessened the risk for foodborne illness when: 1. The ice machine lid did not close tightly, 2. Leftover food temperatures were not documented on a cool-down log, 3. Refrigerator and freezer temperature logs, thermometer calibration logs, and sanitation logs were incomplete, and 4. Temperatures were not taken for all foods on the trayline prior to meal service. These failures had the potential to cause foodborne illness to a population of 71 residents who received food from the kitchen. Findings: On 6/17/24 at 8:23 A.M., a tour of the kitchen, document review and interview was conducted with the Registered Dietitian (RD). 1. An ice machine was located near a doorway. The lid covering the ice was closed, but did not securely touch the bin, leaving approximately a half-inch gap. The RD stated the ice machine lid should securely close, leaving no gap. The RD stated if the lid did not close tightly, there was a risk of cross-contamination from…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-06-20 · tag F0880 — failed to prevent and control infections — pattern
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interview and record review, the facility failed to ensure safe infection control practices when: 1. A urinary catheter (a tube inserted into the bladder to aide in urine flow) bag was lying on the floor for two of two residents reviewed for urinary catheter care (Resident 41 and Resident 43), and, 2. The Licensed Nurse (LN) 11 did not perform hand hygiene in between glove changed during wound treatment for a sampled resident (Resident 22). These failures had the potential for cross contamination (spread of germs and bacteria) and infection. Findings: 1a. Resident 41 was admitted to the facility on [DATE] with a urinary catheter, per the Face Sheet. During an observation on 6/17/24 at 9:42 A.M., in Resident 41's room, Resident 41 was in bed with a urinary catheter visible next to the bed. Resident 41's catheter bag was on the floor. During an observation on 6/18/24 at 1:51 P.M., in Resident 41's room, Resident 41 was in bed with a urinary catheter and the catheter bag was on the floor.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-06-20 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to ensure residents skin was assessed on admission and reevaluated for two of two residents reviewed for skin conditions when: 1. Resident 15 had leg discoloration and, 2. Resident 71 had a right neck dressing. These failures resulted in a delay of assessment and or treatment for Residents 15 and 71. Findings: 1. Resident 15 was admitted to the facility on [DATE] with diagnoses to include dementia (a loss of memory and other thinking abilities caused by brain damage), per the Face Sheet. On 6/17/24 at 2:33 P.M., Resident 15 was observed asleep on her bed, with her legs crossed at the ankles. Approximately six inches of her skin was exposed between the top of her shoe and the bottom of her pants leg. The visible skin was discolored in a mottled pattern of reddish to purple tones. On 6/17/24 at 3:40 P.M., an interview was conducted with Resident 15. Resident 15 was sitting in a chair in the hallway outside of her room. Resident 15 stated she…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-06-20 · tag F0741 — failed to have staff trained for behavioral health — isolated
    Ensure that the facility has sufficient staff members who possess the competencies and skills to meet the behavioral health needs of residents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to ensure non-pharmacological interventions (NPI, an approach to healthcare that did not involve medications, such as relaxation or repositioning) were implemented for one of three residents reviewed for behaviors (Resident 19). This failure had the potential to place Resident 19 at risk for overuse of medication. Findings: Resident 19 was admitted to the facility on [DATE] with diagnoses to include unspecified mood disorder (a mental condition which adversely affects emotional state, such as depression), per the Face Sheet. On 6/17/24 at 2:52 P.M., a concurrent observation of Resident 19 and an interview with Certified Nursing Assistant (CNA) 1 was conducted. Resident 19 was in bed, yelling out unintelligible sounds. CNA 1 was at the bedside, attempting to remove Resident 19's hands from inside his brief. CNA 1 changed Resident 19's clothes, while repeatedly removing his hands from his brief. Resident 19 then placed his right thumb in his…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-02-21 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to train Certified Nursing Assistant (CNA) 1 to operate a specialty electric wheelchair (powered wheelchair) per the facility's policy for one resident (Resident 1), when CNA 1 did not check the power prior to moving the wheelchair, and the wheelchair moved forward hitting the resident's left foot. As a result, Resident 1 was sent to the hospital due to complaints of pain and was diagnosed with a comminuted calcaneus (heel) fracture of left foot. This deficient practice had the potential risk of causing harm or injury to other residents, which could affect the safety and well-being of the residents. Findings: Resident 1 was admitted to the facility on [DATE], with diagnoses that included congenital malformation of spine and quadriplegia (a form of paralysis that affects all four limbs and torso), per the resident ' s Face Sheet. During an interview on 1/12/24 at 1:40 P.M., the Director of Nursing (DON) stated that Resident 1 was a…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-12-27 · tag F0550 — failed to protect resident dignity and rights — isolated
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility failed to protect the dignity of one resident (1). As a result, a Certified Nursing Assistant (CNA 1) took an unauthorized picture of Resident 1 sleeping, and shared it via text message group chat. Findings: On 12/12/23, the facility reported to the Department, former CNA had shared a picture of (Resident 1) as he was sleeping in their group chat . On 12/19/23 an unannounced visit of the facility was conducted. On 12/19/23 at 10:40 A.M., the Director of Nursing was interviewed. The DON stated CNA 1 sent a picture of Resident 1 sleeping to friends via a text message group chat. The DON stated in the picture Resident 1 ' s dentures were partially out of his mouth. The DON stated the facility did not allow staff to take pictures of residents. The DON stated Resident 1 was cognitively impaired and not aware of the picture being taken. The DON stated the family was notified and concerned about Resident 1 ' s dignity. CNA 1 was not available for interview. The DON…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-12-27 · tag F0583 — failed to protect personal privacy — isolated
    Keep residents' personal and medical records private and confidential.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility failed to protect the privacy of one resident (1). As a result, a Certified Nursing Assistant (CNA 1) shared an unauthorized picture of Resident 1 via text message group chat. Findings: On 12/12/23, the facility reported to the Department, former CNA had shared a picture of (Resident 1) as he was sleeping in their group chat . On 12/19/23 an unannounced visit of the facility was conducted. On 12/19/23 at 10:40 A.M., the Director of Nursing was interviewed. The DON stated on 12/11/23, it was reported CNA 1 had sent a picture of Resident 1 in a text message group chat back in July 2023. The DON stated the facility did not allow staff to take pictures of residents. CNA 1 was not available for interview. The DON stated CNA 1 resigned from the facility November of 2023. On 12/19/23, at 11:15 A.M., the Director of Social Services (DSS) was interviewed. The DSS stated no picture taking was allowed in the facility. On 12/19/23 at 11:25 A.M., the Director of Staff…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-10-27 · tag F0880 — failed to prevent and control infections — isolated
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to follow their policy on reporting communicable diseases and/or infections, when multiple residents tested positive for COVID-19. This failure had the potential to result in the spread of COVID-19 infection to other residents, visitors, and staff. Findings: On 10/27/23, an unannounced visit was made to the facility. During an interview with the Minimum Data Set Coordinator Nurse (MDSCN) on 10/27/23 at 9 A.M., the MDSCN stated there were residents in the facility who recently tested positive for COVID-19. A joint interview was conducted with the assistant director of nursing (ADON) and the director of staff development (DSD) on 10/27/23 at 9:21 A.M. The ADON stated that one resident tested positive for COVID-19 on 10/20/23. The ADON further stated that six residents and four staff have since tested positive. The ADON and DSD stated that the COVID outbreak was not reported to the California Department of Public Health (CDPH; State agency) or other healthcare agencies. According to the facility policy titled, Reportable…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-09-11 · tag F0755 — failed to provide safe pharmacy services — isolated
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on the interview and record review, the facility failed to administer an anti-depressant medication (a medication that improve mood and emotion) as ordered by physician for two days for one of three residents (1). As a result, there was potential for Resident 1's treatment for depression to become less effective. Findings: Resident 1 was admitted to the facility with diagnoses which included depressive disorder (a mood disorder that causes a persistent feeling of sadness and loss of interest) per the facility's face sheet. On 8/24/23 at 10:05 AM, the Director of Nursing (DON) was interviewed. The DON stated Resident 1's Venlafaxine (medication to treat depression) was not given for two days, as the facility ran out of the medication. The DON stated the licensed nurse did not follow up when the medication refill did not arrive, and did not notify the DON. The DON stated the facility should have followed up with the pharmacy prior to the medication running out. On 8/24/23 at 10:20 A.M., Licensed Nurse (LN 1) was interviewed. LN 1 stated she ordered Resident 1's medication refill…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-05-11 · tag F0880 — failed to prevent and control infections — pattern
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to implement and maintain the infection prevention and control program (IPCP) when the infection preventionists (IP1 and IP2) did not collect and record all required data for infection monitoring and antibiotic use as indicated by facility policy. This failure had the potential for inadequate infection controls and interventions for all residents. Findings: On 5/11/23 at 11:59 A.M., an interview was conducted with the facility's two Infection Preventionists (IP 1 and IP 2). IP 1 stated both infection surveillance and antibiotic use for residents was tracked on the same facility form; the Infection Prevention and Control Surveillance Log (IPCSL). IP 1 stated the IPCSL form was used to monitor for trends in infection and antibiotic use at the end of the month and data was collected from the daily change of condition report and weekly interdisciplinary meetings. On 5/11/23 at 1:45 PM a concurrent interview and record review with IP 1 and IP 2 was conducted. The IPCSL, dated May 2023, indicated five residents were being tracked…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-05-11 · tag F0550 — failed to protect resident dignity and rights — isolated
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility did not assure care for one out of eighteen residents, Resident 41 reviewed for comunication in her primary language. This created the potential for Resident 41 to become upset and not understand the actions of the staff. Findings: Per the facility face sheet, Resident 41 was admitted on [DATE] and spoke in a non-English language. Resident 41's records were reviewed. Per the physician's orders for the month of May 2023, Resident 41 was to receive care that facilitated her wellbeing. Per Resident 41's plan of care, the staff were to communicate with the resident in a language she could understand. On 5/10/23 at 8:56 A.M., Resident 41 was observed in the dining room talking in a non-English language. On 5/10/23 at 10:15 A.M., an interview with CNA 3 was conducted. CNA 3 stated that Resident 41 like to yell but she was not sure why the resident was upset. The CNA 3 stated she gestured to Resident 41 to communicate with her. On 5/10/23 at 10:17 A.M.,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-05-11 · tag F0679 — failed to provide activities — isolated
    Provide activities to meet all resident's needs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to provide a preferred activity to one of two sampled residents (Resident 61). In addition, the facility failed to fully complete the activities assessment for Resident 61. This failure placed Resident 61 at increased risk for isolation and decreased physical activity. Findings: Resident 61 was admitted to the facility on [DATE] with diagnoses which included below the knee amputation (BKA, loss or surgical removal of a leg below the knee), and blindness. On 5/9/23 at 10:56 A.M., a concurrent observation and interview was conducted with Certified Nursing Assistant (CNA 1) and Resident 61 in the resident's room. Resident 61 was observed lying in bed with his back towards the door, facing the window. The television was on and Resident 61's eyes were closed. An monthly activities calendar was pinned to a bulletin board next to the bed. CNA 1 stated Resident 61 was blind and he was primarily Spanish speaking. CNA 1 stated Resident 61 sometimes listens to…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-05-11 · tag F0755 — failed to provide safe pharmacy services — isolated
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure provision of pharmacy services met the needs of the residents when: 1. Discontinued medications and discharged residents' medications in the medication carts were stored along with other active medications for resident use. This had the potential for residents to receive wrong, ineffective medications; 2. There was a medication of foreign origin stored along with other active medications for resident use in the medication cart; 3. There was a physician order with missing frequency of administration for one resident's medication (Resident 35). This had the potential to be given to the resident more frequently then intended by the prescriber and recommended by the manufacturer; and 4. Two residents (Resident 35 and Resident 167) received medications to treat high blood pressure without periodic monitoring for residents' blood pressure and heart rate. This had the potential for serious complications such as fainting and falls.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-05-11 · tag F0758 — failed to limit and justify psychotropic drugs — isolated
    Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure the residents were free from unnecessary medications when Resident 167, antipsychotic medication (medication to treat psychotic symptoms such as delusions and hallucinations) was used without monitoring for targeted behaviors for effectiveness and for potential adverse consequences. This had the potential for ineffective antipsychotic medication use and/or increased risk for adverse effects. Findings: Resident 167's medical record was reviewed on 5/10/23 and the following was noted: The resident was an [AGE] year-old who was admitted to the facility on [DATE] with diagnoses that included dementia and bipolar disorder. There was a physician order on 5/6/23 for olanzapine (an antipsychotic medication) 2.5 mg with the direction to give one half tablet at bedtime for bipolar disorder (mental illness that causes unusual shifts in a person's mood) as evidenced by increased restlessness/agitation/feeling depressed and hopeless. The resident's care plan…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-05-11 · tag F0761 — failed to label and store drugs safely — isolated
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure residents' medications were properly labeled as required in accordance with the facility's policy and procedure. This has the potential for residents receiving wrong, contaminated, expired, or ineffective medication therapy. Findings: On [DATE], at 2:25 p.m., during an inspection of the facility's treatment cart (a cart containing medications and supplies for topical treatment) with the Assistant Director of Nursing (ADON), the following prescription medications were stored in the cart without any medication labels: Three used tubes of diclofenac (topical pain medication) 1% cream; and four original manufacturer box containing unused permethrin (topical medication used to treat scabies) 5% cream and one used permethrin 5% cream. In a concurrent interview, the ADON agreed there was no prescription label for the medications. The facility's policy and procedure titled, House Supplied (Floor Stock) Medications, dated, 2007, .The…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-05-11 · tag F0882 — isolated
    Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to employ a full time Infection Preventionist (IP, the person(s) designated by the facility to be responsible for the infection prevention and control program) with primary professional training, education and experience in nursing, medical technology, microbiology, epidemiology, or other qualified field. This failure had the potential to compromise the facility's ability to maintain a safe and effective infection prevention and control program (IPCP) for all residents residing in the facility. Findings: On 5/11/23 a review of the facilities Key Personnel list indicated the facility had two IPs on staff (IP 1 and IP 2) . On 5/11/23 at 1:45 P.M., an interview was conducted with IP 1 and IP 2. IP 1 stated she worked part-time, 10 hours a week, in the role of IP at the facility. IP 1 stated she was a licensed nurse (LN) and spent the remainder of her time working for the facility as the Assistant Director of Nursing (ADON). IP 2 stated she was hired in February 2022 to work 30 hours a week as the primary IP. IP 2 stated she had…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

No federal fines in the current CMS record.

Part of a chain

This home belongs to COVENANT LIVING — 15 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →

RatingThis homeChain avg
Overall 3 of 54.4-1.4 vs chain
Health inspection 4 of 54.1≈ chain avg
Staffing 1 of 54.3-3.3 vs chain
Quality measures 4 of 53.6+0.4 vs chain
The other 14 homes this chain runs (chain average 4.4★, per CMS)

A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.

Who owns this facility

Owner / managerTypeRoleShareSince
COVENANT LIVING COMMUNITIES & SERVICESOrganization5% OR GREATER DIRECT OWNERSHIP INTEREST; OPERATIONAL/MANAGERIAL CONTROL100%since 12/23/1975
CUNLIFFE, TERRIIndividualW-2 MANAGING EMPLOYEE; CORPORATE OFFICERsince 03/19/2009
HOLT, JODYIndividualW-2 MANAGING EMPLOYEE; CORPORATE OFFICER; OPERATIONAL/MANAGERIAL CONTROLsince 06/02/2017
AAGAARD, JONIndividualCORPORATE DIRECTORsince 07/01/2013
CHRISTENSEN, PAMELAIndividualCORPORATE DIRECTORsince 07/01/2013
EASTBURG, MARKIndividualCORPORATE DIRECTORsince 07/01/2013
ESPINOSA, MARCIndividualCORPORATE DIRECTORsince 07/01/2013
HODGKINSON, DONALDIndividualCORPORATE DIRECTORsince 07/01/2013
MANLOVE, MATTIndividualCORPORATE DIRECTORsince 07/01/2017
OXENDALE, ROGERIndividualCORPORATE DIRECTORsince 07/01/2017
STANTE, MARLENEIndividualCORPORATE DIRECTORsince 07/01/2013
ERICKSON, DAVIDIndividualCORPORATE OFFICERsince 01/31/2008

CMS files one row per role, so the 16 rows in the source record cover these 12 parties — each is shown once here with every role it holds. Nothing is omitted.

1 organizational owner listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.

Follow the money — this home’s finances

Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.

$11.2M
Net patient revenuemost recent cost report
-5.7%
Operating marginrevenue minus expenses
$1.2M
Related-party expense10% of expenses
Who pays — share of resident-days
Medicaid 70%Medicare 11%Other / private 19%

This home reported $1.2M paid to related parties — landlords or management companies under common ownership — equal to about 10% of its total expenses. Money routed to affiliated companies can leave a home’s own books looking lean while owners still profit; it is the mechanism regulators watch most closely in private-equity and REIT deals. A reported operating loss is common in this industry and is not by itself a sign of trouble — but paired with large related-party payments it can mean profit is being taken elsewhere in the ownership structure.

Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.

Cost & finances

$432per resident / day
operating cost
$13,118per month
≈ monthly operating cost
$408per day
avg. revenue, all payers

Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.

What families pay in CA

Paying with Medicaid

This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the California Medicaid page.

Typical monthly cost in California
$12,167/mo
Nursing home (semi-private)
$15,178/mo
Nursing home (private)
$7,000/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 555134. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-08-07, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

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