Polaris Healthcare And Rehabilitation Center
21 W Clarke Avenue, Milford, DE 19963 · For profit - Limited Liability company · 100 certified beds · (302) 503-7650 Medicare & Medicaid certified
This home has serious findings on its record. Read them closely before you consider it.
- fewer deficiencies at its most recent standard inspection than at the one before — a sign of improvement
- it has citations for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0609, F0610) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
- it has a citation for mishandling residents’ money or property (F0567)
- inspectors cited 1 immediate-jeopardy problem — the most serious level
- inspectors recorded 2 serious findings as past non-compliance — the problem was found, fixed, and verified before the survey closed, so it is history rather than a current condition, but it is still worth asking what changed
- a high number of inspection citations overall (67) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
- the CMS record shows $153,884 in federal fines (most recent 2026-02-11)
- its facility-reported quality-measure score sits well above its independent inspection score
- its independent health-inspection rating is low (2/5)
- its payroll-based staffing rating is low (2/5)
- nursing-staff turnover (68%) runs well above the national median (45%)
One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.
A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.
| Health inspectionSurveyor-assigned, ranked within your stateInspector-verified | 2 of 5 |
| StaffingFrom payroll records (PBJ) | 2 of 5 |
| Quality measuresSelf-reported by the facility | 4 of 5 |
Worth a closer look. This home's quality-measure rating runs 2 stars above its independent health-inspection score. The inspection is done by state surveyors; the quality-measure score leans on data the facility reports about itself — so a gap this large is worth reading the inspection record for.
Location & what’s nearby
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Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.
Quality measures — how residents actually fare
| Overall quality measures | 4 of 5 |
| Long-stay residentspeople who live here | 4 of 5 |
| Short-stay residentsrehab / post-hospital | 3 of 5 |
Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.
Trend — is this home getting better or worse?
Over 2025-02 to 2026-06, this home’s CMS overall rating held steady at 2 stars. From monthly CMS archive snapshots.
Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.
See all quality measures vs. state & national benchmarks
| Measure | This home | State avg | Typical state | vs typical state |
|---|---|---|---|---|
| Long-stay residents whose need for help with daily activities increased | 13.7% | 12.7% | 15.4% | better |
| Long-stay residents who lose too much weight | 10.7% | 5.4% | 5.4% | worse |
| Long-stay residents with a catheter left in their bladder | 0.8% | 0.4% | 0.9% | worse than state‡ — see note marked double-dagger below the table |
| Long-stay residents with a urinary tract infection | 1.0% | 2.1% | 2.0% | better |
| Long-stay residents with depressive symptoms | 4.4% | 10.3% | 6.5% | better |
| Long-stay residents who were physically restrained | 0.0% | 0.0% | 0.1% | better than state‡ — see note marked double-dagger below the table |
| Long-stay residents with falls causing major injury | 0.6% | 3.2% | 3.3% | better |
| Long-stay residents whose ability to walk worsened | 17.2% | 13.6% | 16.1% | typical |
| Long-stay residents on antianxiety or hypnotic medication | 35.7% | 21.8% | 18.9% | worse |
| Long-stay residents given the seasonal flu vaccine | 98.8% | 97.4% | 95.3% | typical |
| Long-stay residents with pressure ulcers | 5.3% | 3.5% | 4.7% | worse |
| Long-stay residents with worsening bladder/bowel control | 22.3% | 20.2% | 21.2% | typical |
| Long-stay residents who got an antipsychotic medication§ — see the note below the table | 7.8% | 10.7% | 17.1% | better |
| Short-stay residents who newly got an antipsychotic medication | 0.4% | 1.0% | 1.4% | better |
| Short-stay residents given the seasonal flu vaccine | 85.3% | 83.1% | 79.4% | typical |
| Short-stay residents rehospitalized after admission | 32.7% | 23.3% | 22.6% | worse |
| Short-stay residents with an outpatient ER visit | 8.2% | 11.6% | 12.0% | better |
| Long-stay hospitalizations per 1,000 resident days | 1.84 | 1.81 | 1.67 | typical |
| Long-stay outpatient ER visits per 1,000 resident days | 2.08 | 1.40 | 1.80 | worse |
‡ On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.
§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.
CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.
Short-stay rehab — if you are coming here from a hospital
Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.
56.8% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — which CMS reads as no different from the national rate. This is CMS’s risk-adjusted rate over 157 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.
Met the expected recovery: 47.5% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 61 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.
Therapy staffing: this home’s payroll records show 0.31 therapist hours per resident per day in 2026Q1 — more than 50% of the 13,892 homes that report any therapy hours at all.
Weekend therapy: weekend therapy hours are 12% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.
This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.
See every short-stay measure CMS publishes for this home
| Measure | This home | U.S. median | Period covered | CMS’s call |
|---|---|---|---|---|
| Got home and stayed homeRate of successful return to home or community from a SNF | 56.8%CMS range 47.7–63.3 | 51.5% | Oct 2022–Sep 2024 | no different from U.S. |
| Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF | 9.1%CMS range 6.3–12.3 | 10.7% | Oct 2022–Sep 2024 | no different from U.S. |
| Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge | 47.5% | 56.6% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge | 54.1% | 52.8% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge | 39.3% | 50.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified | 95.0% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting | 100.0% | 100.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge | 100.0% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay | 1.0% | 0.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened | 3.0% | 1.9% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization | 8.3%CMS range 5.4–13.0 | 7.1% | Oct 2023–Sep 2024 | no different from U.S. |
| Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs | 0.97 | 1.02 | Oct 2022–Sep 2024 | CMS makes no comparison for this measure |
From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.
Staffing
How full it usually is: this home is certified for 100 beds and averages 93.8 residents a day — about 94% occupied, or roughly 6 beds typically open. It runs fairly full. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.
Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.96 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 0.76 is at or above the 0.55-hour RN benchmark and nurse-aide staffing of 1.94 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.
Weekend coverage: total nurse staffing is 3.67 hrs/resident/day on weekends vs 4.08 on weekdays — 10% thinner on weekends. RN hours go from 0.89 to 0.46 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)
This home’s total nursing-staff turnover of 68% is well above the national median of 45%. 1 administrator has left in the past year.
Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.
Inspection trend
Deficiencies are fewer than at the previous inspection — improving. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.
Inspection deficiencies
State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.
Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.
67 citations, most serious first. The 14 most serious are shown; the remaining 53 are one tap away and print in full.
- Immediate jeopardy · K2025-01-28 · tag F0760 — failed to prevent significant medication errors — patternEnsure that residents are free from significant medication errors.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interview, it was determined that for two (R299 and R46) out of five residents reviewed for unnecessary medication, the facility failed to ensure residents were free from a significant medication error when staff failed to administer insulin. Additionally, staff failed to conduct finger stick blood sugar monitoring, which included sliding scale insulin coverage based on the results. The facility's failure placed the residents at risk for a serious adverse outcome including diabetic ketoacidosis, diabetic coma or even death from untreated elevated blood sugar. Due to this failure an Immediate Jeopardy (IJ) was called on 1/23/25 at 11:52 AM. The IJ was abated on 1/23/25 at 11:00 PM. Findings include: 1. Review of R299's clinical record revealed: 10/4/24 5:00 PM - R299 was admitted with diagnoses including but not limited to diabetes mellitus. 10/4/24 - A discharge summary from hospital documented R299 had a diagnosis of diabetes mellitus, orders for insulin, and orders to monitor blood sugar. 10/4/24 - R299's medication administration record (MAR) lacked…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Actual harm · Gcited before2026-02-11 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY An unannounced Follow-up Survey was conducted on March 26, 2026, for the Annual and Complaint Survey ending February 11, 2026, by the State of Delaware Division of Health Care Quality, Office of Long-Term Care Residents Protection. The facility census on the first day of the survey was ninety-two (92). The sample size was twenty (20) residents. The facility was found to be in substantial compliance with 42 CFR Part 483, Subpart B, Requirements for Long Term Care as of March 17, 2026.An informal dispute resolution (IDR) was conducted for this citation. It was determined that the citation was past non-compliance and corrected by the facility 8/24/25. No additional correction on part of the facility was necessary as a result of the survey.Based on record review, interview, and policy review, the facility failed to ensure resident safety for one of two residents (Resident (R) 108) reviewed for elopement and one of six residents (R83) reviewed for accidents. As a result, R108, who had been assessed as an elopement…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Actual harm · G2025-01-28 · tag F0697 — failed to manage pain — isolatedProvide safe, appropriate pain management for a resident who requires such services.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interview, it was determined that for one (R85) out of three residents reviewed for pain, the facility failed to provide pain management according to professional standards of practice. R85 was not provided pain medication, causing unrelieved pain for approximately sixty four hours resulting in harm. Findings include: Cross refer F657. April 2002 - The pain management standards by the American Geriatrics Society included: appropriate assessment and management of pain; assessment in a way that facilitates regular reassessment and follow-up; same quantitative pain assessment scales should be used for initial and follow up assessment; set standards for monitoring and intervention; and collect data to monitor the effectiveness and appropriateness of pain management. November 2009 - The American Academy of Pain Medicine, Pharmacological Management of Persistent Pain in Older persons, stated to refer to the previous American Geriatrics Society for specific recommendations for pain assessment in older persons that remain relevant. Review of R85's clinical record…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Actual harm · Gcited before2024-04-11 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interviews, record review and review of facility documentation, it was determined that for one (R57) out of five residents reviewed for accidents, the facility failed to ensure residents were provided adequate supervision to prevent accidents resulting in harm. Based on review of the facility's evidence to correct the non-compliance and the facility's substantial compliance at the time of the current survey, the deficiency was determined to be past non-compliance as of 10/24/22. Findings include: Review of R57's clinical record revealed: 9/28/22 - R57 was admitted to the facility with diagnoses including but not limited to quadriplegia, spinal muscular atrophy, morbid obesity and tracheostomy. 9/28/22 - A care plan documented that R57 had a potential for (actual falls) related to decreased mobility, poor safety awareness. 10/11/22 - R57 was readmitted to the facility. R57's fall risk evaluation was a score of 7, revealing a low fall risk. 10/17/22 - R57's admission MDS documented that R57 had a documented BIMS score of 15, revealing an intact cognitive state and was an…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-02-11 · tag F0552 — isolatedEnsure that residents are fully informed and understand their health status, care and treatments.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interviews, record review, and facility policy review, the facility failed to provide evidence that residents or their representatives were informed of the risks, potential side effects, and available treatment options for two of five residents (Resident (R) 12, and R66) reviewed for unnecessary medications who received antipsychotic and/or psychotropic medications This deficient practice resulted in residents receiving medications that may not have been clinically necessary.Findings include:1. Review of R12's admission Record, located under the Profile tab in the electronic medical record (EMR), revealed an admission date of 11/03/25 with diagnoses of major depressive disorder, other recurrent depressive disorders, and dementia.Review of R12's Physician Orders, located in the EMR under the Orders tab, revealed orders dated 11/03/25 for Rexulti (an antipsychotic medication) 0.5 milligrams (mg) at bedtime for agitation associated with dementia and Cymbalta (an antidepressant medication) 60mg one time a day for depression. Also ordered on 11/03/25 was Side Effect Assessment:…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-02-11 · tag F0582 — isolatedGive residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, interviews, and policy review, the facility failed to provide the required Skilled Nursing Facility (SNF) Advance Beneficiary Notice of Non-coverage (ABN) notifications to three of three residents (Residents (R) 109, R81 and R110) reviewed for beneficiary notification. This failure had the potential to affect all residents who continued residing in the facility after the end of their Medicare Part A services by limiting their ability to make informed decisions regarding their financial responsibility. Findings include:1. Review of R109's admission Record located in the Profile tab of the electronic medical record (EMR) revealed she was admitted to the facility on [DATE] with diagnoses including muscle weakness and difficulty in walking, and that she remained in the facility after her Medicare Part A covered services ended on 11/04/25.Review of R109's SNF (Skilled Nursing Facility) Beneficiary Notification Review form revealed Medicare Part A skilled services start date was 10/09/25 and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-02-11 · tag F0610 — failed to investigate and act on abuse reports — isolatedRespond appropriately to all alleged violations.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, interviews, facility document review, and policy review, the facility failed to follow its abuse policy and did not conduct a thorough investigation into allegations of abuse involving two of five residents (Resident (R) 59 and R72) reviewed for abuse out of 32 sampled residents. This failure had the potential to result in unrecognized or ongoing abuse that puts other residents in the facility at risk.Findings include:1. Review of R59's Face Sheet, located in the electronic medical record (EMR) under the Profile tab, revealed the resident was admitted on [DATE] with diagnoses of cerebrovascular accident (stroke), seizure disorder, and depression.Review of R59's quarterly Minimum Data Set (MDS) with an Assessment Reference Date (ARD) of 10/31/25, located in the EMR under the MDS tab, revealed a Brief Interview for Mental Status (BIMS) score of 15 out of 15 which indicated R59 was cognitively intact. 2. Review of R72's Face Sheet, located in the EMR under the Profile tab, revealed the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-02-11 · tag F0656 — failed to write and follow a full care plan — isolatedDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, interviews, and facility policy review, the facility failed to ensure a person-centered comprehensive care plan was developed for three residents (Resident (R) 6, R52, and R108) out of a total of 32 sampled residents. This deficient practice placed the residents at risk for unmet care needs, ongoing assessment, and provider notification.Findings include: 1. Review of R6's admission Record, located under the Profile tab of the electronic medical record (EMR), revealed R6 was admitted to the facility on [DATE], with the most current re-entry on 12/22/25, with diagnoses that included essential (primary) hypertension, atherosclerotic heart disease of native coronary artery without angina pectoris, and transient cerebral ischemic attack (stroke symptoms that resolve). Review of R6's Order Summary Report, located under the Order tab of the EMR, reflected an order dated 01/19/26 to Check [NAME] monitor placement each shift every shift for Cardiac monitoring for 30 days. There were no other…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-02-11 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolatedProvide safe and appropriate respiratory care for a resident when needed.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interviews, record reviews, and facility policy review, the facility failed to follow professional standards or its own established tracheostomy care procedures for cleaning the stoma site, replacing the inner cannula, and ensuring two staff members were present during care for one of six residents (Resident (R) 93) reviewed for respiratory care out of a total of 32 sampled residents. This deficient practice placed the residents at risk for respiratory distress or infection.Findings include:Review of R93's admission Record, located under the Profile tab of the electronic medical record (EMR), revealed R93 was admitted to the facility on [DATE] with diagnoses that included chronic respiratory failure with hypoxia (not enough oxygen in blood), tracheostomy status, and hemorrhage from tracheostomy stoma (bleeding from a tracheostomy site).Review of R93's Order Summary Report, located under the Order tab of the EMR, reflected an order dated 09/23/25 to Change inner cannula . Tracheostomy Care -…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-02-11 · tag F0880 — failed to prevent and control infections — isolatedProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, record review, and facility policy review, the facility failed to ensure use of personal protective equipment (PPE) in the implementation of respiratory isolation for one of one resident (Resident (R) 52) reviewed for transmission-based precautions out of a total sample of 32 residents. This failure had the potential to lead to the transmission of droplet pathogens from resident to staff not wearing a mask or eye protection.Findings include:Review of R52's admission Record, located under the Profile tab of the EMR, revealed R52 was admitted to the facility on [DATE], with the most current re-entry on 01/27/26, with diagnoses that included cellulitis (a common infection of the skin and the soft tissues underneath), unspecified dementia, carcinoma in situ (cancer that remains in the original cells where it started, without spreading to nearby tissues) of skin of scalp and neck and actinic keratosis (precancerous skin lesions that form on sun-exposed areas of the body).Review of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-08-11 · tag F0726 — failed to have competent, trained nursing staff — isolatedEnsure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interviews, record review and other facility documentation, the facility failed to provide sufficient nursing staff to meet the needs of residents for 7 of 20 residents reviewed for staffing. The facility did not ensure adequate availability of staff to respond to resident care needs in a timely manner. Findings Include:As of December 2024, the facility assessment documented the following: 5 residents were independent with ADL's; 35 to 40 residents required assistance from 1-2 staff members; 50 to 55 residents were dependent on staff for ADL support.Despite this, residents experienced prolonged call bell response times and unmet care needs. At the time, the census on the Riverwalk unit was 58.1. Interview with a resident who wished to remain anonymous:8/6/25 2:51 PM - F1 reported multiple instances of delays when resident A1 called for assistance with toileting. On 7/16/25 7:30 PM A1 rang bell and contacted F1 about no one answering or providing assistances. F1 contacted E18 who contacted a supervisor to find assistance for A1. R3 contacted F1 at 8:30 PM to let…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-08-11 · tag F0791 — failed to provide routine dental services — isolatedProvide or obtain dental services for each resident.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review, it was determined that for one (R6) out of three sampled residents for dental services, the facility failed to ensure the resident received dental services. Findings include:A review of R6's clinical record revealed:9/27/23 - R6 was admitted to the facility.7/25/24 - A dental progress note documented that R6 wanted her teeth extracted and to receive dentures. The note documented that the treatment plan for R6 was to have new upper and lower dentures along with the extraction of the bottom teeth.12/17/24 - A dental progress note documented that R6 stated that she wanted her lower teeth extracted and full dentures made.3/31/25 - A dental exam note documented that R6 requested to have extractions.4/10/25 - A dental exam note documented that R6 was seen to be reviewed for teeth extractions.8/7/25 9:15 AM - During an interview, R6 stated that she has four teeth remaining on the bottom and has been asking to have them pulled for over a year. R6 stated that she wanted to have dentures. An observation was completed and it was noted that R6…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2025-01-28 · tag F0656 — failed to write and follow a full care plan — patternDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interview it was determined that for eight (R3, R4, R27, R46, R57, R63, R89 and R91) out of thirty-seven residents investigated the facility failed to develop person centered care plans. Findings include: 1. Review of R46's clinical record revealed: 11/22/24 - An annual MDS assessment documented that R46 received insulin. 11/15/24 - A physicians order was written for R46 to receive Insulin Glargine 20 units at bedtime. 11/16/24 - A physicians order was written for R46 to receive Insulin Aspart (with Niacinamide) 12 units one time a day for diabetes. 1/16/25 - Review of R46's care plans lacked evidence of a care plan that addressed the residents use of insulin and diagnosis of diabetes. 1/16/25 2:20 PM - E1 (DON) provided a care plan that addressed R46's diabetes and use of insulin. The creation date of the care plan was 1/16/25. E1 confirmed the finding. 2. Review of R57's clinical record revealed: 8/27/24 - Physicians orders were written for R57 to receive an anti-anxiety and an anti-depressant medication. 9/6/24 - An annual MDS assessment documented that…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-01-28 · tag F0561 — failed to honor residents' choices — isolatedHonor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review it was determined that for one (R85) out of thirty-seven residents reviewed in the investigative sample, the facility failed to ensure care preferences were being honored. Findings include: Review of R85's clinical record revealed: 12/12/24 - Resident was admitted to the facility. 12/13/24 - A resident preference evaluation documented that it was very important for R85 to choose between a tub bath, shower, bed bath or sponge bath. The evaluation indicated that R85 preferred a shower. 12/18/24 - A physician's order documented showers two times a week on Wednesday and Saturday 7:00 AM to 3:00 PM shift. 1/13/25 9:55 AM - An interview with R85 revealed that the facility did not ask R85 regarding her preference to time or day of showers. 1/17/25 8:40 AM - An interview with E48 (CNA) revealed that the residents shower schedule in the electronic medical record does not match the typed schedule posted at the nursing station. 1/17/25 8:50 AM - An interview with E17 (UM, RN) confirmed that the unit shower schedule is based on room number and will be…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
Show the remaining 53 citations
- Potential for harm · D2025-01-28 · tag F0567 — failed to protect residents' money held by the home — isolatedHonor the resident's right to manage his or her financial affairs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interview it was determined that for two (R43 and R79) out of three residents reviewed for personal funds the facility failed to ensure residents had access to the their funds. Findings include: The facility policy entitled, Deposit of Resident Funds last updated March 2021 indicated, Should the resident permit the facility to hold, safeguard, and manage his or her personal funds, the facility will: provide the resident access to funds of fifty dollars or less within twenty four hours, and access to funds in excess of fifty dollars within three banking days. 1. 11/2/24 - An MDS assessment documented that R79 was cognitively intact. 12/23/24 - A receipt in the facility records documented that R79 received 50.00 in personal funds from E17 (BOM). 1/13/25 10:48 AM - During an interview R79 stated, They had a change in the person who was disbursing the money and she had to be oriented. I wanted it for Christmas and I got it two days before Christmas. Which was too late because I wanted to send Christmas cards. I made the request at least the beginning of the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-01-28 · tag F0578 — failed to honor advance directives / code status — isolatedHonor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, it was determined that for one (R81) out of five residents reviewed for Advance Directives, the facility failed to offer an opportunity to formulate an advance directive. Findings include: Review of R81's clinical record revealed: 3/25/24 - R81 was admitted to the facility. 3/30/24 - An admission packet for the facility was completed for R81 and revealed that Exhibit G: advanced directed form documented R81 was a full code. The remainder of the form was left blank relating to questions regarding formulating an advanced directive. 10/2/24 - A quarterly MDS assessment documented a BIMS score of 15 indicating R81 was cognitively intact. 1/13/25 11:34 AM - An interview with R81 revealed that he was not offered to formulate an advanced directive. 1/14/25 1:35 PM - An interview with E41 (SW) revealed that advanced directives get discussed during the initial care plan meeting. 1/14/25 2:33 PM - An interview with E6 (Admissions) revealed that nursing staff is expected to ask resident questions on admission sheet regarding advanced directive. E6…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-01-28 · tag F0580 — failed to tell family and doctor about changes — isolatedImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, it was determined that for one (R64) out of two residents reviewed for change in condition, the facility failed to consult the provider and notify the responsible party when R64 experienced a significant change in condition and plan of care. Findings include: Cross refer F773 Review of R64's clinical record revealed: 11/27/24 - R64 was admitted to the facility. 12/4/25 - An admission MDS documented R64 was a BIMS of 7 indicating severe cognitive impairment. 1/10/25 - A progress note documented that FM3 reported that R64 was lethargic and not at her baseline. E27 (RN) documented R64's assessment and called the on-call provider. 1/10/25 1:34 PM - A progress note documented that R64 had a non-productive cough, mild confusion, speech unclear at times, elevated heart rate, was drowsy nd not her usual self. Additionally, R64 was given cough medicine, Tylenol, and Tums per provider order. 1/10/25 7:56 PM - A progress note documented that R64 refused dinner and continued with an elevated heart rate. Additionally, the progress note documented the on call…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-01-28 · tag F0585 — failed to handle grievances — isolatedHonor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview, record review and review of other facility documentation, it was determined that for one (R64) out of one reviewed for grievances, the facility failed to ensure that resident concerns received by the facility included prompt efforts to resolve the resident's problems. Findings include: Review of R64's clinical record revealed: 11/27/24 - R64 was admitted to the facility. 12/30/24 - A grievance form was filed by FM3 regarding missing clothing for R64 and a complaint related to staff care. The form documented that the grievance was resolved on 1/6/25 by E2 (DON). 1/13/25 12:33 PM - An interview with FM3 revealed that R64 was missing a pair of pajama bottoms and that a staff member threw them away. FM3 stated that on 12/30/24 she was in to visit R64 and she told FM3 about her pants being missing. FM3 stated that R64 was very upset and told her that the person who threw the pants away was not nice to her on the date in question. FM3 also stated that the facility did not rectify the missing pants with her or offer to replace them. 1/15/25 11:23 AM - An interview with…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-01-28 · tag F0609 — failed to report abuse allegations — isolatedTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interview, it was determined that for one (R18) out of two (2) residents reviewed for misappropriation of resident property, the facility failed to recognize and consequently report an allegation of misappropriation of resident property/funds no later than 24 hours. Findings include: The facility policy on abuse dated 12/2016 indicated Our residents have the right to be free from abuse, neglect, misappropriation of resident property and exploitation. Investigate and report any allegations of abuse within timeframe's as required by federal requirements. 3/4/25 - A grievance form was completed on behalf of R18 by E8 (AD) that documented, [R18] said he saw charges that were not his own on his credit card. He also said that someone has taken out a loan in his name. He was assisted with calling customer service. Further documentation on the grievance indicated the investigation was assigned by E7 (SW) to E5 (BOM) to complete the investigation of the grievance. E5 documented, [R18] was approached by BOM and a security officer. We asked if he would like to call…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-01-28 · tag F0610 — failed to investigate and act on abuse reports — isolatedRespond appropriately to all alleged violations.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interview, it was determined that for one (R18) out of two (2) residents reviewed for allegations of misappropriation of resident property, the facility failed to provide evidence that the allegation was thoroughly investigated. Findings include: The facility policy on abuse dated 12/2016 indicated Our residents have the right to be free from abuse, neglect, misappropriation of resident property and exploitation. Investigate and report any allegations of abuse within timeframe's as required by federal requirements. 3/24/25 - The facility submitted an incident report to the State Agency that alleged [R18] reported a previous employee was stealing money. Investigation started immediately. Police contacted. 4/1/25 9:07 AM - The surveyor requested a copy of the investigation related to R18's allegation of misappropriation of property. 4/3/25 12:32 PM - During an interview E4 (DON) confirmed the facility did not conduct interviews, obtain statements or complete an investigation regarding R18's allegation of misappropriation of property. E4 stated, We called the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-01-28 · tag F0622 — isolatedNot transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview, record review and review of other facility documents it was determined that for one (R148) out of three residents reviewed for discharge the facility failed to ensure that discharge requirements were met when the facility initiated discharge regarding R148 occurred on 10/9/24 without notice to the resident. Findings include. Cross refer to F626. Review of R148's clinical record revealed: 8/23/24 - R148 was admitted to the facility with multiple diagnoses including a history of major depressive disorder with severe psychotic symptoms, anxiety, and suicidal ideation. 8/26/24 - A five day MDS assessment documented that R148 was cognitively intact with a goal of remaining in the facility. 10/9/24 7:53 AM - A note in R148's clinical record documented that the resident was sent to the hospital for suicidal ideation. 10/9/24 - The Transfer/Discharge notice indicated the reason for R148's transfer as it is necessary for your welfare and needs cannot be met at the facility. The location of the transfer was to hospital ER. The notice was signed by R148. Accompanying the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-01-28 · tag F0625 — isolatedNotify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, it was determined that for three (R35, R46 and R61) out of three sampled residents for hospitalization, the facility failed to provide written bed hold notice to the resident and/or the resident's representative when transferred to the hospital. Findings include: A facility policy and procedure titled Bed-Holds and Returns revised 10/2022 documented . 1. All residents/representatives are provided written information regarding the facility and state bed-hold policies, which address holding or reserving a resident's bed during periods of absence (hospitalization or therapeutic leave). Resident's regardless of payor source, are provided written notice about these policies at least twice. 1. Review of R35's clinical record revealed: 12/23/24 - R35's MDS 5 day admission assessment revealed the resident was cognitively intact with a BIMS score of 15. 1/10/25 - R35 was transferred to the hospital. 1/16/25 10:44 AM - During an interview E6 (AD) confirmed E35 had been transferred…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-01-28 · tag F0626 — isolatedPermit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview it was determined that for one (R148) out of three residents reviewed discharge the facility failed to ensure R148 was readmitted to the facility or that the facility complied with discharge requirements. R148 was sent to the hospital on [DATE] and was not permitted to return to the facility. Findings include: Review of R148's clinical record revealed: 8/23/24 - R148 was admitted to the facility with multiple diagnoses including a history of major depressive disorder with severe psychotic symptoms, anxiety, and suicidal ideation. 8/26/24 - A five day MDS assessment documented that R148 was cognitively intact with a goal of remaining in the facility. 10/9/24 7:53 AM - A note in R148's clinical record documented that the resident was sent to the hospital for suicidal ideation. 10/9/24 - The Transfer/Discharge notice indicated the reason for R148's transfer as it is necessary for your welfare and needs cannot be met at the facility the location of the transfer was to hospital…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-01-28 · tag F0657 — failed to keep the care plan current — isolatedDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interview it has been determined that the facility failed to review and revise for one (R85) out of thirty-seven sampled residents' care plans. Findings include: A facility policy and procedure titled Using the Care Plan last revised 8/2006 documented . 1. Other facility staff noting a change in the resident's condition must also report those changes to the Nurse Supervisor and or the MDS Assessment Coordinator . 2. Changes in the resident's condition must be reported to the MDS Assessment Coordinator so that a review of the resident's assessment and care plan can be made. Cross refer F697 1. Review of R85's clinical record revealed: 12/12/24 - R85 was admitted to the facility with the diagnoses including but not limited to low back pain, fibromyalgia, muscle weakness, and unspecified abnormalities of gait. 12/12/24 11:09 PM - An admission assessment documented R85 had no complaints of pain, lacked an acceptable level of pain, and lacked treatment for pain. 12/15/24 - A care plan was initiated for R85 that documented potential for alteration in comfort…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-01-28 · tag F0658 — failed to meet professional standards of care — isolatedEnsure services provided by the nursing facility meet professional standards of quality.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interview, it was determined that for two (R6 and R27) out of thirty seven residents sampled, the facility failed to provide services that meet professional standards of quality by having Licensed Practical Nurses (LPN) complete admission assessments and admission progress notes. Findings include: Delaware State Board of Nursing - RN, LPN and NA/UAP Duties 2024 . admission Assessments * - RN .* = Once a care plan is established, the LPN may do assessments . 1. Review of R6's clinical record revealed: 12/12/24 - R6 was admitted to the facility. 12/12/24 - E45 (LPN) completed the following assessments: admission evaluation, bowel and bladder continence evaluation, elopement risk evaluation, fall risk evaluation, pain evaluation, side rail evaluation, transfer evaluation, and Braden scale assessment. An LPN, not an RN, as required by the Delaware State regulation for Board of Nursing Scope of practice, completed the admission process for R6. 1/21/25 10:47 AM - An interview with E17 (UM RN) confirmed that R6's admission assessments were completed by an LPN. 2.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-01-28 · tag F0677 — failed to help fully-dependent residents with daily care — isolatedProvide care and assistance to perform activities of daily living for any resident who is unable.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation and interview, it was determined that for one (R6) out of nine residents reviewed for ADLs, the facility failed to ensure ADLs were provided to dependent residents. Findings include: Review of R6's clinical record revealed: 12/12/24 - R6 was admitted to the facility. 12/13/24 - A care plan was initiated and documented that R6 was unable to do own activities of daily living (ADLs) without assistance related to general weakness and goal that R6 will be well groomed and odor free with the assist of staff while participating to their best ability for ninety days. The care plan documented interventions to assist R6 to pick out clothes, assist to attend activities, and toileting schedule as R6 allows. 12/19/24 - An admission MDS documented that R6 had an impairment to lower extremity on one side and also documented R6 was dependent for showering. 1/13/25 2:34 PM - An interview with R6 revealed that she had a shower on the previous day and no one had assisted her to clip her nails. R6 stated that no one had offered to clip her nails. 1/14/25 10:19 AM - An observation…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-01-28 · tag F0684 — failed to provide proper treatment and quality of care — isolatedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, it was determined that for one (R64) out of two residents reviewed for change in condition, it was determined that the facility failed to follow physician orders. Findings include: Review of R64's clinical record revealed: 11/27/24 - R64 was admitted to the facility. 12/4/24 - An admission assessment for documented that R64 was independent for eating. 1/14/25 7:23 PM - A physician's order documented that R64 was on thickened liquids. 1/15/25 1:15 PM - An observation of R64's lunch tray revealed that R64 was served water, coffee, and juice all thin liquids. R64 was actively eating and drinking when observation occurred, during this time an observation of R64 drinking the thin liquids resulting in coughing. 1/15/25 1:30 PM - An interview with E48 (CNA) revealed that E48 was not informed that R46 was on thickened liquids during report and E48 went to replace the thin liquids with thickened. 1/15/25 1:35 PM - An interview with E51 (LPN) and E35 (RN) revealed that when a new diet is ordered the order gets entered in the electronic medical record…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-01-28 · tag F0688 — failed to keep residents mobile / prevent decline — isolatedProvide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interview it was determined that for one (R37) out of two residents reviewed for ROM the facility failed to ensure that R37 received appropriate treatment and services to prevent further decrease in range of motion when the annual contractures measurement comparison evaluation was not completed on time. Findings include: The facility policy on Prevention and screening for contractures management last updated January 2025, indicated Secondary prevention targets early identification of a contractures to limit it's course and complications through scheduled screenings such as annual screenings or during clinical reviews. 1. Review of R37's clinical record revealed: 12/15/23 - An entry MDS assessment was created for R37. 12/18/23 - A contractures measurement comparison evaluation was completed for R37 that documented the resident had All joints within functional limits. 12/19/23 - A discharge return not anticipated MDS assessment was completed for R37. 1/2/24 - R37 was readmitted to the facility with several diagnoses including history of stroke, generalized…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-01-28 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interview it was determined that for one (R47) out of two residents reviewed for accidents the facility failed to provide supervision for R47 to prevent an accident. The resident was left unsupervised during care and fell off the bed resulting in a head injury and needed to be sent to the hospital for evaluation and treatment. Findings include: R47's clinical record revealed: 12/18/23 - R47 was admitted to the facility with diagnoses including but not limited to multiple sclerosis, paraplegia and hypothyroidism. 12/19/23 - A review of R47's care plan for falls documented . 1. Potential for falls r/t (sic) decreased mobility . 2. Bed in lowest position when care is not being provided .3. Bed mobility extensive assist . 4. Increased rounding (was added to the interventions on 7/16/24 as a result of the fall). 12/19/23 - A review of R47's care plan for ADLs (Activities for Daily Living) revised 1/13/25 dcoumented . 1. Unable to do own ADLS without assistance R/T (sic) MS (sic) and generalized weakness. 1/16/24 - A review of R47's care plan for…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-01-28 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolatedProvide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review it was determined that for four (R4, R27, R61, R64 and R3) out of seven residents reviewed for bowel and bladder, the facility failed to respond to or provide services to maintain or restore bowel and bladder continence. Findings include: 1. Review of R4's clinical record revealed: 12/5/24 - R4 was admitted to the facility. 12/5/24 - A care plan was initiated for R4 but lacked evidence of addressing continence and plan of care related to continence. 12/5/24 3:30 PM - A bowel and bladder evaluation documented that R4 was continent of urine and lacked documentation regarding bowel continence. 12/12/24 - An admission MDS documented that R4 was always continent of bladder and occasionally continent of bowel and that no toileting program was indicated. The MDS also documented that R4 required partial or moderate assistance for toileting. 12/2024 - A review of the December CNA documentation record revealed that R4 was continent of bowel four times out of eighty opportunities. 1/2025- A review of the January CNA documentation record revealed that R4 was…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-01-28 · tag F0692 — failed to prevent malnutrition and dehydration — isolatedProvide enough food/fluids to maintain a resident's health.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interview, it was determined that for two (R11 and R91) out of two residents reviewed for tube feeding the facility failed to implement current professional standards of practice, to maintain acceptable parameters of nutritional status. Findings include: for R11 the facility failed to label R11's tube feeding bottle to discern the tube feeding's date and time of expiration per standard of care. For R91, the facility failed to obtain an order for R91 to resume her tube feeding at the time of readmission to the facility. Findings include: 1. Review of R11's clinical record revealed: 10/2/23 - R11 was admitted to the facility with quadriplegia. 12/22/24 - A discharge MDS assessment documented that R11 required tube feeding for nutrition. 1/14/25 10:40 AM - An observation of R11's tube feeding bottle not labeled with a time or date of when the tube feeding had been initiated. 1/14/25 10:42 AM - During an interview, E12 (LPN) confirmed that the tube feeding was not labeled with date and time that the bottle had been hung and started. 2. Review of R91's clinical…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-01-28 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolatedProvide safe and appropriate respiratory care for a resident when needed.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review it was determined that for four (R10, R29, R67 and R80) out of seven residents sampled for respiratory care the facility failed to provide respiratory care based on professional standards for R10, R29, R67 and R80's nebulizer mask was not dated and not in a plastic bag when not in use. R10's nebulizer mask was dated 12/26/24. Further review of R10, R29, R67 and R80's records lacked evidence of orders to change and store nebulizer masks. Findings include: A policy and procedure titled Aerosol Nebulizer Compressor undated documented 1. Proper cleaning, maintenance and storage will be followed to prevent infections and ensure the longevity of equipment . 2. Follow standard infection control precautions to prevent the spread of infections. 1. R10's clinical record revealed: 9/27/23 - R10 was admitted to the facility. January 2025 - Review of R10's TAR lacked orders when to change and how to store R10's nebulizer mask when not in use. 1/13/25 8:59 AM - An observation of R10's nebulizer mask was dated 12/26/24 and laying on top of the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-01-28 · tag F0710 — isolatedObtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review and other documentation as indicated, it was determined that for one (R300) out of five reviewed residents for pressure ulcers, the facility failed to ensure that R300's medical care was supervised by a physician for the care of pressure ulcers. Findings include: Cross refer F686 Review of R300's clincal record revealed: 8/28/24 - R300 was admitted to the facility. 11/4/24 10:40 PM - A practioner (E11) progress note documented that R300 was seen for a follow up visit wound to right heel. The progress note documented that nursing reported black heel with a small amount of drainage and treatment was betadine and dry dressing to cover. The physical exam documented skin as warm and dry. The progress not lacked evidence of physical characteristics of the wound care assessment by the provider. 11/5/24 2:05 PM - A pracitioner (E11) progress note documented that R300 was seen for follow up up visit for antibiotics and ESRD (end stage renal disease). The progress note documented that R300 was started on Keflex for the right heel wound and had no adverse…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-01-28 · tag F0730 — isolatedObserve each nurse aide's job performance and give regular training.
What the surveyor found here — the official record, unedited, may be distressing
Based on record review and interview it was determined that for one (E39) out of five CNA's reviewed for annual performance reviews, the facility failed to ensure that the annual performance review was completed at least once every twelve months. Findings include: 1/2/23 - E39's most recent performance review was completed on 1/17/25. The facility lacked evidence of a performance review completed in 2024. 1/15/25 1:21 PM - During an interview E1(NHA) confirmed the findings. 1/24/25 1:30 PM - Findings were reviewed with E1 (NHA), E2 (DON), and E4(CCS).
- Potential for harm · D2025-01-28 · tag F0755 — failed to provide safe pharmacy services — isolatedProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interview it was determined that for one (R32) out of one resident reviewed for medication administration, the facility failed to provide pharmacy services to refill medications to avoid missed doses. Findings include: Review of R32's clinical record revealed: 9/1/23 - R32 was admitted to the facility with multiple diagnoses including cirrhosis of the liver. 8/27/24 - A physician's order was written for R32 to receive lactulose 45ml twice a day for cirrhosis of the liver. 12/7/24 - A quarterly MDS assessment documented that R32 was cognitively intact. 12/30/24 9:02 AM - An order administration note in R32's clinical record documented, medication (lactulose) ordered not delivered, nurse called pharmacy. 12/31/24 9:59 AM - An order administration note in R32's clinical record documented, medication (lactulose) ordered, not delivered, will notify supervisor and call pharmacy. 12/31/24 3:09 PM - An order administration note in R32's clinical record documented, med (lactulose) not delivered, pharmacy called and said it would arrive by 3:00 pm, was not…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-01-28 · tag F0758 — failed to limit and justify psychotropic drugs — isolatedImplement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
What the surveyor found here — the official record, unedited, may be distressing
Based on record review and interview it was determined that for one (R27) out of five residents reviewed for unnecessary medications, the facility failed to limit an as needed (PRN) psychotropic medication to 14 days. Findings include: Review of R27's clinical record revealed: 10/14/24 - R27 was admitted to the facility diagnoses including but not limited to visual hallucinations, auditory hallucinations, and vascular dementia with psychotic disturbance. 10/21/24 - An admission MDS assessment documented a BIMS score of 14 indicating R27 is cognitively intact and also documented R27 had physical, verbal, and other behaviors not directed at others. 11/13/24 8:49 PM - A physician's order documented alprazolam (anti-anxiety) 0.5mg: Give 0.5mg by mouth every eight hours as needed for anxiety with an indefinite stop date. 1/17/25 2:57 PM - An interview with E11 (NP) confirmed the order did not have a fourteen day stop date. 1/24/25 1:30 PM - Findings were reviewed with E1 (NHA), E2 (DON), and E4 (Corporate Clinical Support).
- Potential for harm · D2025-01-28 · tag F0761 — failed to label and store drugs safely — isolatedEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based observation, interview and review of other facility documentation, it was determined that for three out of five medication storage refrigerators, the facility failed to facilitate the safe administration of medication to residents and staff. In addition, the facility failed to ensure that testing materials for COVID-19 would accurately reflect residents and employees COVID status. Findings include: [DATE] 9:02 AM - An observation of the back-up medication refrigerator in the facility conference room revealed that the temperature monitoring logs were incomplete. The following are the incomplete daily temperature log monitoring for the medications stored in the facility conference room refrigerator. - [DATE] - 18 out of 31 days were incomplete. - [DATE] - 10 out of 30 days were incomplete - [DATE] - 8 out of 31 days were incomplete. - [DATE] - 19 out of 31 days were incomplete. - [DATE] - 16 out of 30 days were incomplete. - [DATE] - 9 out of 31 days were incomplete. - [DATE] - 27 out of 30 days were…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-01-28 · tag F0773 — isolatedProvide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interview, it was determined, for one (R64) out of four residents sampled for laboratory services, the facility failed to promptly notify the ordering medical practitioner of laboratory results. Findings include: Cross refer to F580 Review of R64's clinical record revealed: 11/27/24 - R64 was admitted to the facility. 1/10/25 11:00 PM - A physician's order for R64 documented complete blood count (CBC), comprehensive metabolic panel (CMP), and infuse normal saline at 100 mL/hr total 1 liter. 1/11/25 1:37 PM (Saturday) - A lab result report for R46 documented the white blood cell count was high. 1/13/25 4:30 PM - A physician's order for R64 documented a chest xray with two views and rocephin (antibiotic) inject one gram intramuscularly immediately (STAT) for white blood cell elevation. 1/14/25 3:25 PM - A physician's order for R64 documented Bactrim (antibiotic) 800-160mg give one tablet two times a day for left base infiltrate (pneumonia) for five days. 1/15/25 2:13 PM - Interview with E17 (RN UM) confirmed that the progress notes lacked evidence of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-01-28 · tag F0791 — failed to provide routine dental services — isolatedProvide or obtain dental services for each resident.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review, it was determined that for one (R27) out of seven sampled residents for dental services, the facility failed to assist the residents in obtaining routine dental services. Findings include: Review of R27's clinical record revealed: 10/12/24 - An admission packet for R27 documented that R27 elected to receive dental services through the facility. 10/14/24 - R27 was admitted to the facility with vascular dementia. 10/21/24 - An admission MDS documented R27 was cognitively intact and diagnosis of non-alzheimers dementia. The MDS also documented that R27 does not have dentures, broken teeth, or any abnormal mouth issues. 1/13/25 9:11 AM - An interview revealed that R27 wanted to see the dentist and stated she had not seen one since before she was admitted to the facility. 1/15/25 3:29 PM - A review of the electronic medical records lacked evidence that R27 had received dental services. 1/21/25 8:26 AM - An interview with E1 (NHA) confirmed that R27 had not received dental services because the dentist only comes to the facility once a…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-01-28 · tag F0805 — failed to prepare food in a form residents can eat — isolatedEnsure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation and interview it was determined that for one (R64) out of one residents reviewed for nutrition the facility failed to provide fluid in a form designed to meet the individuals needs. Findings include: Review of R64's clinical record revealed: 11/27/24 - R64 was admitted to the facility. 12/4/24 - An admission MDS assessment documented that R64 was independent for eating. 1/14/25 7:23 PM - A physician's order documented that R64 was on thickened liquids. 1/15/25 1:15 PM - An observation of R64's lunch tray revealed that R64 was served water, coffee, and juice that were all thin liquids. R64 was actively eating and drinking when observation occurred; During this time R64 was observed drinking the thin liquids resulting in coughing. 1/15/25 1:30 PM - An interview with E48 (CNA) revealed that E48 was not informed that R46 was on thickened liquids during report and E48 went to replace the thin liquids with thickened. 1/15/25 1:35 PM - An interview with E51 (LPN) and E35 (RN) revealed that when a new diet is ordered the order gets entered in the electronic medical…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-01-28 · tag F0812 — failed to store, cook, and serve food safely — isolatedProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation and interview it was determined that the facility failed to ensure food was stored, prepared, and served in a manner that prevents food borne illness to the residents. Findings include: 1/13/25 10:26 AM - During a tour of the kitchen, the surveyor observed E15 (Account Manager) test the sanitizer level of the solution in two red sanitizing buckets. When E15 tested the sanitizing solution, the test strips from each of the buckets indicated that the level of chemical concentration in the buckets was not at a sufficient level to provide proper sanitization. 1/13/25 10:28 AM - During a tour of the walk-in freezer there were several discarded food items, including a breaded fish patty, a hash brown, and several other debris items laying on the freezeer floor. 1/13/25 10:53 AM - During the rinse cycle the automatic dishwashing machine temperature was too low. Several test trials revealed a max temp of 130 degrees Fahrenheit. The temperature in this type of warewashing machine must be [NAME] than…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-01-28 · tag F0842 — failed to keep accurate, complete medical records — isolatedSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interview, it was determined that for one (R500) out of thirty-four (34) residents reviewed, the facility failed to ensure the residents medical record was complete, accurately documented and readily accessible. Findings include: The facility policy on charting and documentaion last updated 2001 indicated, Documentation in the medical record will be objective (not opinionated or speculative), complete, and accurate. Review of R500's clinical record revealed; 3/21/25 7:45 PM - A fall incident report documented, that R500 a resident with some baseline confusion experienced an unwitnessed fall. 3/21/25 7:45 PM - A neurological assesment form was initiated by E6 (RN) related to R500's unwitnessed fall to be completed through 3/24/25. 3/21/25 7:45 PM - A progress note written by E6 (RN) in R500's clinical record documented, Post fall this shift .Neuro checks done and in progress. Will continue to monitor. The progress note lacked specific information regarding the neurological checks. 3/21/25 7:47 PM - A progress note written by E6 (RN) in R500's clinical…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-01-28 · tag F0941 — isolatedDevelop, implement, and/or maintain an effective training program that includes effective communications for direct care staff members.
What the surveyor found here — the official record, unedited, may be distressing
Based on record review and interview it was determined that for two (E28 and E49) out of six employees reviewed, the facility failed to ensure that mandatory communication training was completed. Findings include: 1/15/25 - A review of the facility training worksheets lacked evidence of required communication training for the following staff: E28 date of hire 6/29/23 - no record of communication training. E49 date of hire 12/11/23 - no record of communication training. 1/22/25 10:46 AM - During an interview E1 (NHA) confirmed the findings. 1/24/25 1:30 PM - Findings were reviewed with E1 (NHA), E2 (DON), and E4(CCS).
- Potential for harm · D2025-01-28 · tag F0942 — isolatedEnsure that staff members are educated on resident rights and facility responsibilities to properly care for its residents.
What the surveyor found here — the official record, unedited, may be distressing
Based on record review and interviews it was determined that for two (E29 and E30) of out of six employees reviewed, the facility failed to ensure resident rights training was ongoing. Findings include: 1/15/25 - A review of the facility training worksheets revealed lack of evidence of ongoing training on resident's rights for the following staff: E29 date of hire 4/10/23 -most recent date of residents rights training 4/11/23. E30 date of hire 10/23/23- most recent date of residents rights training 10/23/23. 1/22/25 10:46 AM - During an interview E1 (NHA) confirmed the findings. 1/24/25 1:30 PM - Findings were reviewed with E1, E2 (DON) and E4 (CCS).
- Potential for harm · D2025-01-28 · tag F0944 — isolatedConduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.
What the surveyor found here — the official record, unedited, may be distressing
Based on record review and interview it was determined that for two (E28 and E47) out of six employees reviewed, the facility failed to ensure that staff completed QAPI training. Findings include: 1/15/25 - A review of the facility training worksheets lacked evidence of required QAPI training: E28 6/29/23 date of hire, no record of training. E47 7/19/23 date of hire, no record of training. 1/22/25 10:46 AM - During an interview E1 (NHA) confirmed the findings. 1/24/25 1:30 PM - Findings were reviewed with E1 (NHA), E2 (DON), and E4(CCS).
- Potential for harm · D2025-01-28 · tag F0945 — failed to train staff on abuse prevention — isolatedInclude as part of its infection prevention and control program, mandatory training that includes written standards, policies, and procedures for the program.
What the surveyor found here — the official record, unedited, may be distressing
Based on record review and interview it was determined that for two (E29 and E30) out of six employees reviewed for required training the facility failed to ensure that infection control training was completed and consistent with policy standards. Findings include: The facility policy on Infection Prevention and Control Plan last updated 2024, indicated there would be ongoing education for all facility personnel. 1/15/25 - A review of the facility's training worksheet lacked evidence of ongoing infection control training for the following staff: E29 date of hire 4/10/23 most recent infection control training completed on 4/10/23. E30 date of hire 10/23/23 most recent infection control training completed on 10/23/23. 1/22/25 10:46 AM - During an interview E1 (NHA) confirmed the findings. 1/24/25 1:30 PM - Findings were reviewed with E1, E2 (DON) and E4 (CCS).
- Potential for harm · D2025-01-28 · tag F0946 — isolatedProvide training in compliance and ethics.
What the surveyor found here — the official record, unedited, may be distressing
Based on record review and interview it was determined that for three (E28, E29, and E30) out of six employees reviewed, the facility failed to ensure that annual training of the compliance and ethics program was completed for an organization operating five or more facilities. Findings include: 1/15/25 - A review of the facility's training worksheet lacked evidence of required training on the facilities compliance and ethics programs for the following staff: E28 6/29/23 date of hire, no record of training. E29 4/10/23 date of hire, last date of training 4/10/23. E30 10/23/23 date of hire, last date of training 10/23/23. 1/23/25 4:34 PM - During an interview E1(NHA) confirmed the findings. 1/24/25 1:30 PM - Findings were reviewed with E1, E2 (DON) and E4 (CCS).
- Potential for harm · D2025-01-28 · tag F0947 — failed to train nurse aides adequately — isolatedEnsure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
What the surveyor found here — the official record, unedited, may be distressing
Based on record review and interview it was determined that for four (E30, E32, E39, and E40) out of five CNA'S reviewed, the facility failed to ensure that the required minimum twelve hours of in-service training was completed. Findings include: 1/15/25 - A review of the facility training worksheet lacked evidence of the required twelve hours minimum in-service training for the following CNA's: E39 had a hire date of 1/2/23. From 1/2/24 - 1/2/25, 1.05 hours of training were completed. E32 had a hire date of 9/26/23. From 9/26/23 - 9/26/24, 0.0 hours of training were completed. E40 had a hire date of 10/9/23. From 10/9/23 - 10/9/24, 0.0 hours of training were completed. E30 had a hire date of 10/23/23. From 10/23/23 - 10/23/24, 0.0 hours of training were completed. 1/22/25 10:46 AM - During an interview E1 (NHA) confirmed the findings. 1/24/25 1:30 PM - Findings were reviewed with E1, E2 (DON) and E4 (CCS).
- Potential for harm · D2025-01-28 · tag F0949 — failed to train staff on dementia and abuse — isolatedProvide behavior health training consistent with the requirements and as determined by a facility assessment.
What the surveyor found here — the official record, unedited, may be distressing
Based on record review and interview it was determined that for two (E28 and E29) out of six staff reviewed, the facility failed to ensure that required behavioral health training was completed in accordance with the Facility Assessment. Findings include: The Facility Assessment last updated December 2024, indicated that the facility maintained an average of one to ten residents with behavioral symptoms. Staff training, education and competencies, indicated that All staff are assigned training and attend training sessions in the facility annually and as designated. 1/15/25 - A review of the facility training worksheet lacked evidence of behavioral health training for the following staff: E28 (DA)- date of hire 6/29/23 no documented behavioral health training. E29 (RN) - date of hire 4/10/23 no documented behavioral health training. 1/22/25 10:46 AM - During an interview E1 (NHA) confirmed the missed training's. 1/24/25 1:30 PM - Findings were reviewed with E1 (NHA), E2 (DON), and E4(CCS).
- Potential for harm · D2024-07-09 · tag F0660 — isolatedPlan the resident's discharge to meet the resident's goals and needs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interview it was determined that for one (R2) out five residents reviewed for discharge the facility failed to implement an effective discharge plan that addressed R2's needs related to a community primary care physician, open wounds, insulin dependence, and visual impairment. Findings include: The facility policy on resident initiated discharge last updated October 2022, indicated Residents may initiate a discharge from the facility. For resident intiated discharges the medical record contains: documented discussions with the resident containing details of discharge planning and arrangements for post-discharge care. Review of R2's clinical record revealed: 2/21/23 - R2 was admitted to the facility with multiple diagnoses including diabetes, and unspecified cataracts. R2 was listed as their own responsible party. CW1 was listed as a care conference person. 2/21/23 (initiated) - R2's care plan for discharge planning uncertain; patient has voiced desire to discharge back to the community was reviewed on 4/17/24. Goal will be discharge to a safe environment…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-07-09 · tag F0745 — failed to provide medically-related social services — isolatedProvide medically-related social services to help each resident achieve the highest possible quality of life.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview it was determined that for one (R2) out of five residents reviewed for discharge the facility failed to ensure continuity of medically related social services upon the residents discharge. R2 discharged from the facility on 5/17/24 and was not connected with the community caseworker for an estimated four days. Findings include: The facility policy on social services last updated September 2021, indicated, Social services is responsible for meeting or assisting with the medically related social service needs of residents .helping residents with transitions of care services (for example, community placement options, home care services, transfer agreements etc.); Not all medically related social servcies are provided by the a qualified social worker. However the facility is responsible for ensuring that all residents are provided these services by staff or through referrals made to an outside agency. Review of R2's clinical record revealed: 2/21/23 - R2 was admitted to the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-04-11 · tag F0812 — failed to store, cook, and serve food safely — patternProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — the official record, unedited, may be distressing
Based on observation it was determined that the facility failed to ensure that all nourishment refrigerators were maintained in a sanitary condition and food is stored safely to prevent food-borne illness. Findings include: 1. 4/7/24 8:45 AM -The following was observed in the Reserve Unit nourishment refridgerator: -Boost dated 10/17/23. -Sandwich in green and white wrapper dated 2/21. -Brown paper bag unmarked. -Partially eaten pretzel salad undated. -Cheese doodles opened unlabeled. -Salad dressing dated 9/8/23. 4/7/24 9:47 AM - The above was confirmed and removed from the refridgerator by E38 (Supervisor). 2. 4/8/24 - The nourishment refrigerated adjacent to the small dining room in the Riverside unit had a large semi-dried spill of orange liquid on the middle and bottom shelves of the door, and the full-sized refrigerator located in that same dining room contained an undated unlabeled small plastic food storage bowl of leftover food. These findings were reviewed during the exit conference on 4/11/24 at 2:26 PM with E1 and E2 (DON).
- Potential for harm · D2024-04-11 · tag F0550 — failed to protect resident dignity and rights — isolatedHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations, interviews and record review, it was determined that for three (R7, R23 and R57) out of three sampled residents reviewed for dignity, the facility failed to promote care in a manner and environment that maintained or enhanced their dignity and respect. Findings include: 1.Review of R7's clinical record revealed: 2/23/24 - R7 was admitted to the facility. 4/10/24 10:08 AM - An observation of E33 (CNA) and E34 (CNA) in room with R7 providing care with door open. R7's unclothed, lower body from thigh down to feet was able to be observed from open door. 4/10/24 10:50 AM - An interview with E33 and E34 confirmed that care was completed with the door open leaving R7 exposed to the hallway. 2. Review of R23's clincal record revealed: 5/24/23 - R23 was admitted to the facility. 4/11/24 10:17 AM - An observation of E35 (CNA) in room with R23 providing care with the door open. R23's care occurred till 10:27 AM. R23's unclothed, lower body from thigh down to feet was able to be observed from hallway. 4/11/24 10:28 AM - An interview with E35 confirmed that R23's care was…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-04-11 · tag F0552 — isolatedEnsure that residents are fully informed and understand their health status, care and treatments.
What the surveyor found here — an excerpt from the official record, may be distressing
Review of the facility policy titled, Change in a Resident's Condition or Status last dated 2/2021 documented . 1. Our facility promptly notifies the resident, his or her attending physician, and the resident representative of changes in the resident's medical/mental condition and/or status, changes in level of care, billing/payments, resident rights, etc. Review of R8's clinical record revealed: 7/1/21 - R8 was admitted to the facility with a diagnosis including but not limited to hypertension, stroke, left side weakness and depression. 1/5/24 - Review of the facilities diet requisition form revealed R8 was on a regular textured diet and thin liquids. 2/15/24 12:47 PM - A physician's order written by E4 (MD) for R8 documented . 1. Regular diet dysphagia mechanical soft texture thin liquids consistency. Patient may have regular pleasure foods. 2/15/24 1:25 PM A plan of care note written by E14 (RD) revealed that R8's diet was downgraded for safety. In addition, a facility diet requisition form revealed R8's diet was changed to dysphagia mechanical soft texture on 2/15/24. 4/9/24…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-04-11 · tag F0558 — failed to accommodate residents' needs and preferences — isolatedReasonably accommodate the needs and preferences of each resident.
What the surveyor found here — an excerpt from the official record, may be distressing
2. Review of R57's clinical record revealed: 10/11/22 - R57 was readmitted to the facility with diagnoses including but not limited to quadriplegia, spinal muscular atrophy, morbid obesity and tracheostomy. 1/18/24 - MDS quarterly documented R57 as totally dependent. 4/7/24 1:00 PM - An observation and interview with R57 revealed the sip and puff (type of call bell) was next to the bed in a position that R57 was unable to use. 4/7/24 1:44 PM - An observation of E37 (CNA) leaving the room with R57's lunch tray and the sip and puff was next to the bed in a position that R57 was unable to use. 4/7/24 1:53 PM - During an observation and interview with E36 (Respiratory Therapist) it was confirmed that the resident did not have her sip and puff, but she would be able to call out for help. These findings were reviewed during the exit conference on 4/11/24 at 2:26 PM with E1 (NHA) and E2 (DON). Based on observation, record review and interview it was determined that for two (R131 and R57) out of 40 initial pool residents screened the facility failed to ensure that the residents call bell…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-04-11 · tag F0582 — isolatedGive residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
What the surveyor found here — the official record, unedited, may be distressing
Based on record review and interview, it was determined that for one (R287) out of three residents reviewed for discharge the facility failed to provide R286 the Notice to Medicare Provider Non-Coverage (NOMIC) form before services were terminated. Findings include: R287's clinical record revealed: 3/20/24 R287 was discharged to home. 4/11/24 approximately 10:30 AM - During an interview, E1 (NHA) confirmed that the NOMIC form was not provided to R287. As part of R287's resident rights, the NOMIC form notifies the beneficiary of his or her right to an expedited review of the service termination. These findings were reviewed during the exit conference on 4/11/24 at 2:26 PM with E1 (NHA) and E2 (DON).
- Potential for harm · Dcited before2024-04-11 · tag F0609 — failed to report abuse allegations — isolatedTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interview it was determined that for one (R53) out of three residents reviewed for abuse the facility failed to recognize and immediately report an allegation of abuse. Findings include: The facility policy on Abuse, last updated April 2021 indicated that staff, Identify and investigate all possible incidents of abuse, neglect, mistreatment, or misappropriation of resident property. Investigate and report any allegations within timeframe's required by federal requirements. 3/25/24 - The facility reported an incident to the State Agency that alleged, On 3/21/24 there was a disagreement between roommates and a room change was recommend by the on call nurse for that shift. 4/11/24 9:00 AM - Review of the facility incident report and investigations revealed a statement dated 3/12/24 written by E24 (LPN) that documented, [R17] said he threw soda cans at [R53] and called him an asshole and a retard I heard [R53's] wife yelling but I am not sure what was said I heard both residents yelling at each other. Another statement dated 3/21/24 written by E25 (RN)…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-04-11 · tag F0641 — isolatedEnsure each resident receives an accurate assessment.
What the surveyor found here — the official record, unedited, may be distressing
Based on on record review and interview it was determined that for one (R42) out of five residents reviewed for medication review the facility failed to ensure accuracy of the MDS assessment. Findings include: Review of R42's clinical record revealed: 5/9/23 - R42 was admitted to the facility. 5/15/23 - An admission MDS assessment for R42 documented that the cognitive, behaviors, mood and pain level sections, were not assessed. During an interview on 4/9/24 at 1:22 PM, E15 (Director of Reimbursement Services) confirmed the finding. E15 stated, it was missed, we didn't get to it. [R42] should've been interviewed. These findings were reviewed during the exit conference on 4/11/24 at 2:26 PM with E1 (NHA) and E2 (DON).
- Potential for harm · D2024-04-11 · tag F0645 — isolatedPASARR screening for Mental disorders or Intellectual Disabilities
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview, and record review it has been determined that for one (R68) out of one resident reviewed for PASARR, the facility failed to ensure a referral for a new PASARR Level I and II screening occurred by or before the 60th day. R68 was remained in the facility beyond the authorization timeframe. Findings include: A facility policy and procedure titled, admission Criteria, documented . 1. All new admissions and readmissions are screened for mental disorders, intellectual disabilities or related disorders per the Medicaid Pre-admission Screening and Resident Review (PASARR) process. Review of R68's clinical record revealed: 7/26/23 - A review of R68's PASARR Level I screen outcome revealed an approval period of 60 days for R68 a resident with a mental health disability in the nursing facility. 8/30/23 - R68 was admitted to the facility with diagnoses including but not limited to bipolar disorder, anxiety disorder and major depressive disorder. 11/6/23 - A review of R68's PASARR Level I screen outcome determination revealed R68 was referred for a PASARR Level II for a…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-04-11 · tag F0656 — failed to write and follow a full care plan — isolatedDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — the official record, unedited, may be distressing
Based on record review and interview it was determined that for one (R42) out of five residents reviewed for medication review the facility failed to develop a care plan to address the residents use of an anticoagulant. Findings include: Review of R42's clinical record revealed: 5/9/23 - R42 was admitted to the facility. 5/9/23 - A physicians order was written for R42 to receive an anticoagulant medication one tablet by mouth two times a day for blood clot prevention. 5/15/23 - An admission MDS assessment documented R42 received anticoagulant medication. 2/15/24 - A quarterly MDS assessment documented R42 received anticoagulant medication. Review of R42's care plans lacked evidence that care plan was created that addressed the residents use of an anticoagulant medication. During an interview on 4/9/24 at 1:25 PM E15 (Director of Reimbursement Services) confirmed the finding. These findings were reviewed during the exit conference on 4/11/24 at 2:26 PM with E1 (NHA) and E2 (DON).
- Potential for harm · Dcited before2024-04-11 · tag F0657 — failed to keep the care plan current — isolatedDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interview, it was determined that for four (R33, R45, R55, and R75) out of of twenty-three (23) sampled residents, the facility failed to have input from all required interdisciplinary team (IDT) members at the residents' care plan meetings. Findings included: 1. Review of R33's clinical record revealed: 7/31/20 - R33 was admitted to the facility. 4/9/24 - A review of quarterly care plan meetings for 12/13/23 and 3/6/24 lacked evidence of input from the Physician and the CNA. 2. Review of R45's clinical record revealed: 6/13/23 - R45 was admitted to the facility. 4/9/24 - A review of quarterly care plan meetings for 1/3/24 and 4/3/24 lacked evidence of input from the Physician and the CNA. 3. Review of R55's clinical record revealed: 8/24/22 - R55 was admitted to the facility. 4/9/24 - A review of quarterly care plan meeting for 12/20/23 lacked evidence of input from the Physician, nurse and the CNA. A review of the quarterly care plan meeting for 3/24/24 lacked evidence of input from the Physician and CNA. 4/10/24 9:25 AM - In an interview, E6 (CNA)…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-04-11 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolatedProvide appropriate pressure ulcer care and prevent new ulcers from developing.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations, interviews and record review, it was determined that for two (R24 and R57) out of four residents reviewed for position and mobility, the facility failed to turn and reposition the resident in accordance with professional standards of practice to prevent skin breakdown. Findings include: 1. Review of R24's clinical record revealed: 11/19/23 - R24 was readmitted to the facility with diagnoses including but not limited to hypoxic ischemic encephalopathy, anoxic brain damage and persistent vegetative state. 9/3/23 - An annual MDS assessment documented that R24 was totally dependent for turning and repositioning with two person physical assist. R24 had impairments on both sides for upper and lower extremities. 3/4/24 - A nursing Braden Scale documented R24 with a score of 10 (10 - 12 is considered high risk of skin breakdown). 3/14/24 - A care plan for R24 last included to turn and reposition at least every two hours while in bed. On the following dates and times, R24 was observed lying in bed on her back with the head of the bed upright at approximately a 45 -…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-04-11 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolatedProvide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review it was determined that for one (R75) out of one resident reviewed for incontinence, the facility failed to respond to or provide services to restore bladder continence. Findings include: A facility policy titled, Urinary Continence and Incontinence assessment and management revised August 2022 stated the staff will appropriately screen for, and manage individuals with urinary incontinence. The physician and staff will provide appropriate services and treatment to help residents restore or improve bladder function and prevent urinary tract infections to the extent possible. Review of R75's clinical record revealed: 3/8/24 - R75 was admitted to the facility. 3/8/24 4:39 PM - A admission bowel and bladder continence evaluation documented R75 was incontinent. 3/12/24 11:31 AM - Review of R75's bowel and bladder program evaluation revealed R75 was a candidate for scheduled prompted voiding. 3/14/24 10:02 AM - An admission MDS revealed that R75 is frequently incontinent and a toileting program was not attempted. 4/9/24 10:37 AM - - During…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-04-11 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolatedProvide safe and appropriate respiratory care for a resident when needed.
What the surveyor found here — an excerpt from the official record, may be distressing
2. Review of R3's clinical record revealed: 8/25/22 - R3 was admitted to the facility with diagnoses including but not limited to acute respiratory failure, difficulty swallowing and hypertension. 11/28/23 5:20 PM - A physician's order documented . 1. Tracheostomy care change oxygen tubing, canister and humidifier bottle one time a day every Monday and as needed. 4/7/24 10:08 AM - R3 was observed sitting in the wheelchair in her room, further observations revealed that R8's tracheal suction machine equipment had not been changed, the suction canister had thick secretions and had a date of 1/26/24 and tubing for the suction equipment was not dated. 4/8/24 12:34 PM - Day 2 observations revealed R3's tracheal suction machine equipment had not been changed and the canister contained the same thick secretions as observed and dated 1/26/24. 4/9/24 12:59 PM - During an interview and observation E13 (LPN) confirmed R3's suction machine equipment had not been changed and the suction canister contained secretions and was dated 1/26/24. E13 stated, I'm not sure why it has not been changed, but…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-04-11 · tag F0756 — failed to review each resident's drug regimen — isolatedEnsure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
What the surveyor found here — the official record, unedited, may be distressing
Based on record review and interview it was determined that for one (R42) out of five residents reviewed for medication review the facility failed to ensure pharmacist recommendations were reviewed by the attending physician. Findings include: The facility policy for MRR's last updated May 2019, indicated The attending physician documents in the medical record that the irregularity has been reviewed and what (if any) action was taken to address it. 2/5/224 11:47 - A Pharmacist Consultant Note documented, Medication Regimen Reviewed: Recommendations Made. Review of R42's 2/5/24 MRR revealed a lack of physician response to the recommendations to evaluate and consider discontinuing use of vitamin c and to consider switching timeframe of laxative. During an interview on 4/10/24 at 1:07 PM, E1 (NHA) confirmed the facility was unable to locate a physician response to the February 2024 MRR. These findings were reviewed during the exit conference on 4/11/24 at 2:26 PM with E1 (NHA) and E2 (DON).
- Potential for harm · Dcited before2024-04-11 · tag F0758 — failed to limit and justify psychotropic drugs — isolatedImplement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interview it was determined that for one (R42) out of five residents reviewed for medication review the facility failed to complete AIMS testing every six months for a resident on antipsychotic medications. Findings include: The facility policy on psychotropic medication use, last updated July 2022 indicated, Psychotropic medication is any medication that affects brain activity associated with mental processes and behaviors. Psychotropic medications are monitored with AIMS testing as required. Review of R42's clinical record revealed: 7/18/23 - A physicians order was written for R42 to receive an antipsychotic medication daily. 7/18/23 - R42 received an AIMS test assesment for side effects related to antipsychotic medication use. 7/2023 - A care plan for use of antipsychotic medications included the intervention for - AIMS testing per facility protocol. 4/10/24 - Review of R42's clinical revealed AIMS testing had not been completed for R42 in nine months. During an interview on 4/11/24 at 8:30 AM, E3 (ADON) confirmed the findings. These findings were…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- No harm found · B2024-04-11 · tag F0584 — failed to keep a safe, clean, comfortable home — patternHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation and interview it was determined that for one (room [ROOM NUMBER]) out of 59 rooms observed the facility failed to ensure cleanliness. Findings include: During daily observations of resident rooms the following was observed in room [ROOM NUMBER] : 4/7/24 10:53 AM - Three circular large brown stains on the fitted sheet of a occupied bed. A large circular dried pooling of the same brown liquid on the floor. 4/8/24 2:34 PM - The fitted was sheet clean. The large brown circular stain remained on floor also two pieces of balled paper napkins. 4/9/24 9:04 AM - A large brown circular stain remains on floor and the balled paper napkins were no longer present. During an interview on 4/9/24 at 9:40 AM, E10 (housekeeper) confirmed the stain on the floor of room [ROOM NUMBER]. E10 stated, There are three total housekeepers every day and a floor technician mainly to take care of the floors, trash, and common areas. Housekeepers sweep and mop everyday. During an observation on 4/9/24 at 1:56 PM, the large…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.
- Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
- Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
- State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Fines & penalties
$153,884 in federal fines across 3 penalties.
- $26,685 — penalty dated 2026-02-11
- $114,368 — penalty dated 2025-01-28
- $12,831 — penalty dated 2024-04-11
Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.
Part of a chain
This home belongs to NATIONWIDE HEALTHCARE SERVICES — 7 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →
| Rating | This home | Chain avg | |
|---|---|---|---|
| Overall | 2 of 5 | 2.6 | -0.6 vs chain |
| Health inspection | 2 of 5 | 2.6 | -0.6 vs chain |
| Staffing | 2 of 5 | 2.9 | -0.9 vs chain |
| Quality measures | 4 of 5 | 3.1 | +0.9 vs chain |
The other 6 homes this chain runs (chain average 2.6★, per CMS)
A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.
Who owns this facility
| Owner / manager | Type | Role | Share | Since |
|---|---|---|---|---|
| GELLEY, LEAH | Individual | 5% OR GREATER DIRECT OWNERSHIP INTEREST | 5% | since 05/20/2019 |
| GELLEY, MEIR | Individual | 5% OR GREATER DIRECT OWNERSHIP INTEREST; W-2 MANAGING EMPLOYEE | 95% | since 05/20/2019 |
| NATIONWIDE HEALTHCARE SERVICES | Organization | OPERATIONAL/MANAGERIAL CONTROL | — | since 05/20/2019 |
CMS files one row per role, so the 4 rows in the source record cover these 3 parties — each is shown once here with every role it holds. Nothing is omitted.
1 organizational owner listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.
Follow the money — this home’s finances
Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.
About 70% of this home’s resident-days are paid by Medicaid, which reimburses well below the cost of care in most states. Heavily Medicaid-dependent homes run on thinner budgets — a context worth holding next to the staffing and inspection record, not a fault in itself. This home reported $1.6M paid to related parties — landlords or management companies under common ownership — equal to about 12% of its total expenses. Money routed to affiliated companies can leave a home’s own books looking lean while owners still profit; it is the mechanism regulators watch most closely in private-equity and REIT deals. A reported operating loss is common in this industry and is not by itself a sign of trouble — but paired with large related-party payments it can mean profit is being taken elsewhere in the ownership structure.
Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2024. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.
Cost & finances
Straight from this home’s Medicare cost report (CMS, FY2024). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.
What families pay in DE
This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Delaware Medicaid page.
Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.
Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 085058. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2026-02-11, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →
Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →
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