Palm Garden Of Vero Beach
1755 37th Street, Vero Beach, FL 32960 · For profit - Limited Liability company · 189 certified beds · (772) 567-2443 Medicare & Medicaid certified
The public record raises real questions here. Weigh the concerns below carefully.
- a middle-of-the-pack inspection score (3/5)
- no federal fines or payment denials on record
- fewer deficiencies at its most recent standard inspection than at the one before — a sign of improvement
- it has a citation for mishandling residents’ money or property (F0565)
- a high number of inspection citations overall (25) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
- about 22% of its spending goes to commonly-owned related companies
One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.
A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.
| Health inspectionSurveyor-assigned, ranked within your stateInspector-verified | 3 of 5 |
| StaffingFrom payroll records (PBJ) | 3 of 5 |
| Quality measuresSelf-reported by the facility | 4 of 5 |
Location & what’s nearby
Open in Google Maps ↗ · Directions ↗ · Larger map ↗
Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.
Quality measures — how residents actually fare
| Overall quality measures | 4 of 5 |
| Long-stay residentspeople who live here | 5 of 5 |
| Short-stay residentsrehab / post-hospital | 3 of 5 |
Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.
Trend — is this home getting better or worse?
Over 2025-02 to 2026-06, this home’s CMS overall rating improved from 2 to 4 stars. From monthly CMS archive snapshots.
Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.
See all quality measures vs. state & national benchmarks
| Measure | This home | State avg | Typical state | vs typical state |
|---|---|---|---|---|
| Long-stay residents whose need for help with daily activities increased | 10.5% | 8.7% | 15.4% | better |
| Long-stay residents who lose too much weight | 4.8% | 5.5% | 5.4% | better |
| Long-stay residents with a catheter left in their bladder | 0.8% | 0.3% | 0.9% | worse than state‡ — see note marked double-dagger below the table |
| Long-stay residents with a urinary tract infection | 1.2% | 0.7% | 2.0% | worse than state‡ — see note marked double-dagger below the table |
| Long-stay residents with depressive symptoms | 10.1% | 4.6% | 6.5% | worse |
| Long-stay residents who were physically restrained | 0.0% | 0.0% | 0.1% | better than state‡ — see note marked double-dagger below the table |
| Long-stay residents with falls causing major injury | 2.4% | 2.5% | 3.3% | better |
| Long-stay residents whose ability to walk worsened | 16.1% | 9.5% | 16.1% | typical |
| Long-stay residents on antianxiety or hypnotic medication | 14.0% | 14.4% | 18.9% | better |
| Long-stay residents given the seasonal flu vaccine | 99.3% | 99.2% | 95.3% | typical |
| Long-stay residents with pressure ulcers | 4.3% | 4.5% | 4.7% | typical |
| Long-stay residents with worsening bladder/bowel control | 32.7% | 10.5% | 21.2% | worse than state‡ — see note marked double-dagger below the table |
| Long-stay residents who got an antipsychotic medication§ — see the note below the table | 2.2% | 8.6% | 17.1% | better |
| Short-stay residents who newly got an antipsychotic medication | 1.1% | 1.5% | 1.4% | better |
| Short-stay residents given the seasonal flu vaccine | 96.9% | 94.7% | 79.4% | better |
| Short-stay residents rehospitalized after admission | 20.1% | 26.1% | 22.6% | better |
| Short-stay residents with an outpatient ER visit | 13.3% | 9.1% | 12.0% | worse |
| Long-stay hospitalizations per 1,000 resident days | 1.71 | 2.13 | 1.67 | typical |
| Long-stay outpatient ER visits per 1,000 resident days | 1.76 | 1.15 | 1.80 | typical |
‡ On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.
§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.
CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.
Short-stay rehab — if you are coming here from a hospital
Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.
56.8% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — CMS rates that better than the national rate. This is CMS’s risk-adjusted rate over 397 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.
Met the expected recovery: 58.7% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 201 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.
Therapy staffing: this home’s payroll records show 0.39 therapist hours per resident per day in 2026Q1 — more than 66% of the 13,892 homes that report any therapy hours at all.
Weekend therapy: weekend therapy hours are 21% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.
This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.
See every short-stay measure CMS publishes for this home
| Measure | This home | U.S. median | Period covered | CMS’s call |
|---|---|---|---|---|
| Got home and stayed homeRate of successful return to home or community from a SNF | 56.8%CMS range 52.1–60.3 | 51.5% | Oct 2022–Sep 2024 | better than U.S. |
| Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF | 11.4%CMS range 9.1–14.3 | 10.7% | Oct 2022–Sep 2024 | no different from U.S. |
| Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge | 58.7% | 56.6% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge | 64.2% | 52.8% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge | 64.2% | 50.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified | 93.1% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting | 100.0% | 100.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge | 97.1% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay | 1.1% | 0.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened | 3.8% | 1.9% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization | 8.1%CMS range 5.9–10.8 | 7.1% | Oct 2023–Sep 2024 | no different from U.S. |
| Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs | 1.16 | 1.02 | Oct 2022–Sep 2024 | CMS makes no comparison for this measure |
From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.
Staffing
How full it usually is: this home is certified for 189 beds and averages 178.1 residents a day — about 94% occupied, or roughly 11 beds typically open. It runs fairly full. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.
Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.81 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 0.56 is at or above the 0.55-hour RN benchmark and nurse-aide staffing of 2.31 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.
Weekend coverage: total nurse staffing is 3.51 hrs/resident/day on weekends vs 3.93 on weekdays — 11% thinner on weekends. RN hours go from 0.66 to 0.29 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)
This home’s total nursing-staff turnover of 52% is about the same as the national median of 45%.
Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.
Inspection trend
Deficiencies are fewer than at the previous inspection — improving. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.
Inspection deficiencies
State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.
Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.
25 citations, most serious first. The 10 most serious are shown; the remaining 15 are one tap away and print in full.
- Potential for harm · D2026-04-30 · tag F0572 — isolatedGive residents a notice of rights, rules, services and charges.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to ensure provision of their admission Agreement, that included a written notice of resident rights along with services, for 1 of 3 sampled residents, Resident #2.The findings included:Review of the record revealed Resident #2 was admitted to the facility on [DATE] after a hospital stay. Review of the resident documents lacked any signed admission Agreement.During a side-by-side review of the record and interview on 04/30/26 at 11:17 AM, when asked the process for obtaining a signed admission Agreement with resident rights for a newly admitted resident, the Director of Guest Services stated she would talk with the resident to determine if they were able to understand and sign the agreement, checking their cognition and or checking with social services for a Brief Interview for Mental Status (BIMS) score if needed. The Director of Guest Services further stated if the resident was cognitively intact, she would go over the admission Agreement and obtain a…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-04-30 · tag F0684 — failed to provide proper treatment and quality of care — isolatedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to ensure timely and appropriate care and services for 4 of 5 sampled residents as evidenced by the failure to ensure a timely orthopedic follow up appointment for Resident #2, and failure to thoroughly monitor and assess for a change in condition for Residents #4, #6, and #9, all who were transferred to the hospital with shortness of breath.The findings included:1) Review of the record revealed Resident #2 was admitted to the facility on [DATE] after a hospital stay for an orthopedic procedure. Review of the hospital discharge instructions included the need for a follow-up appointment with the resident's orthopedic surgeon in two weeks, with the instructions to call for an appointment.Review of the record revealed an order dated 01/02/26, seventeen days after admission to the facility, for a follow up appointment with the orthopedic surgeon. An orthopedic progress note revealed the resident was seen in the surgeon's office on 01/12/26, four weeks after…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-09-17 · tag F0584 — failed to keep a safe, clean, comfortable home — isolatedHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, review of administrative records and interview, the facility failed to ensure that the facility's vents, other equipment, and areas were maintained, as evidenced by the appearance of multiple air vents having Black colored substances or rust-like staining on them; several ceiling tile and surfaces surrounding the vents having notable water staining around them; and sink cabinets with an offensive odor, black colored and water staining in them.The findings included:A tour of the facility was conducted on 09/17/25 beginning at 10:00 AM revealed multiple air vents with black colored substances or rust-like staining on them and several ceiling tile and surfaces surrounding the vents had notable water stains around them throughout the therapy area and on the Reflection Hallway.In the general therapy area, there was an air vent upon entry into the therapy area, as follows: 2 of three front vents outside the door; and 1 of 2 back vents in the therapy gym had noted black colored substance visible on them. In the general therapy room, there was a hand washing sink and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-04-24 · tag F0684 — failed to provide proper treatment and quality of care — isolatedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review, and interview, the facility failed to ensure timely and appropriate quality of care for 3 of 11 sampled residents reviewed for medications and wounds, as evidenced by the failure to timely obtain and administer eye drops and antibiotics for Resident #24, failure to treat a wound per physician order for Resident#102, and failure to obtain a physician order for wound care prior to treatment for Resident #517. The findings included: 1. Record review revealed Resident #24 was admitted to the facility on [DATE]. Review of the current Minimum Data Set (MDS) assessment dated [DATE] documented the resident had a Brief Interview for Mental Status (BIMS) score of 15, on a 0 to 15 scaled, indicating the resident was cognitively intact. During an interview on 04/21/25 Resident #24 stated she missed a dose of antibiotics and had trouble getting her eye drops upon admission to the facility. Review of physician orders revealed the following: a) As of 03/18/25, the resident was ordered the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-04-24 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolatedProvide appropriate pressure ulcer care and prevent new ulcers from developing.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews, and record reviews, the facility failed to physicians' order were followed to avoid wearing socks to allow the wound to air dry; failed to provide guidance and education regarding the risk of using socks in the affected area; and failed to follow infection control practices, as evidenced by using items placed on the floor, for 1 of 5 sampled residents reviewed for wound care and management, Resident #100. The findings included: Clinical record review revealed Resident #100 was admitted to the facility on [DATE] and again on 02/25/25, with diagnoses that included Hypertension. The admission Minimum Data Set (MDS) assessment, referenced on 02/04/25, recorded a Brief Interview for Mental Status (BIMS) score of 11, indicating Resident #100 was moderately cognitively impaired. This MDS indicated no mood, or behavior concerns and documented the resident was dependent on assistance for lower body dressing and putting on or taking off footwear. Review of the care plan, revised on…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-04-24 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolatedProvide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure appropriate care and services for 2 of 3 sampled residents, Residents #162 and #11, who had indwelling catheters and a history of Urinary Tract Infections (UTIs). The findings included: 1. Review of the record revealed Resident #162 was admitted to the facility on [DATE]. Review of the current physicians' orders documented the resident had an indwelling catheter and staff were to flush the catheter as needed. Review of the current care plan initiated on 03/31/25 documented the resident was at risk for complications related to the use of an indwelling catheter. Interventions included to anchor the catheter and to irrigate it as ordered. Review of a urinalysis report revealed urine was collected on 03/31/25 for the test. The results of a positive UTI were reported to the facility on [DATE] with the completed culture on 04/03/25 indicating appropriate antibiotics to use. The urinalysis was not reviewed until 04/06/25 at which time an…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-04-24 · tag F0757 — failed to avoid unnecessary drugs — isolatedEnsure each resident’s drug regimen must be free from unnecessary drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to ensure they followed physicians' orders that were recommended by the pharmacy, as evidenced by not discontinuing orders for Resident #48. The findings included: Record review revealed Resident #48 was admitted to the facility on [DATE]. Review of the current Minimum Data Sheet (MDS) assessment dated [DATE], documented the resident had a Brief Interview for Mental Status score of 15, on a 0-15 scale indicating no cognitive impairment. A pharmacy consultation report dated 11/23/24 recommended that Lactobacillus (medication to promote growth of good bacteria in the gut) and Pyridoxine (a vitamin that is important for normal brain functioning) be discontinued. On 11/27/24, the physician accepted the pharmacy recommendation by signing the consultation. Photographic Evidence Obtained. Review of the current active orders for Resident #48 revealed the resident was still ordered to take lactobacillus and pyridoxine. Review of April 2025's Medication…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-04-24 · tag F0880 — failed to prevent and control infections — isolatedProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on policy review, observation, interview, and record review, the facility failed to implement effective infection control practices by failing to promptly initiate Enhanced Barrier Precautions (EBP) and Transmission-Based Precautions (TBP); and failed to provide appropriate education or ensure competency following facility-acquired urinary tract infections (UTIs) for 4 of 9 sampled residents who should have been on EBP and TBP, involving Residents #129, #80, #31, and #6. The findings included: The policy, titled, Enhanced Barrier Precautions, with implemented date of 08/16/22, documented it is the policy of this facility to implement enhanced barrier precautions [EBP] for the prevention of transmission of multidrug-resistant organisms (MDROs). Enhanced barrier precautions refer to the use of gown and gloves for the use during high-contact resident care activities for residents known to be colonized or infected with MDRO acquisition (e.g., residents with wounds or indwelling medical devices). The policy…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-01-12 · tag F0565 — failed to support the resident council — patternHonor the resident's right to organize and participate in resident/family groups in the facility.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interviews and record review, the facility failed to act to ensure prompt and effective resolution of grievances voiced by the members of the Resident Council regarding food and staffing concerns during Resident Council Meetings. The findings included: The facility's Grievance Policy and Procedure ([DATE]) states, The center recognizes the resident/legal representative/family has the right to voice grievances and recommendations for changes through an orderly and timely process free from discrimination and/or reprisal. They have a right to expect the center will make prompt efforts to resolve grievances and, upon request, have the right to obtain written decision regarding the grievance. Procedure: 1. A concern is defined as any formal expression of interest regarding the well-being of a resident. 4. The center will designate a Grievance Official with whom the grievance can be filed and will post his or her name, business address (mailing and email) and business number . 5. The Grievance Official is the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-01-12 · tag F0641 — patternEnsure each resident receives an accurate assessment.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure accurate Minimum Data Set (MDS) assessments for 6 of 49 sampled residents, related to dental status, falls with major injury, anticoagulant use, discharge, and range of motion (Resident #31, #137, #89, #3, #170, and #129). The findings included: 1) During an interview on 01/08/24 at 4:38 PM, Resident #31 voiced concerns about his lack of dentures that fit. The resident was not wearing his dentures at the time and further stated the set that was provided to him by the on-site dentist never fit, so he has never worn them. Review of the record revealed Resident #31 was admitted to the facility on [DATE]. Review of the Quarterly MDS assessment dated [DATE] documented the resident had a Brief Interview for Mental Status (BIMS) score of 15, on a 0 to 15 scale, indicating the resident was cognitively intact. Review of the Annual MDS dated [DATE] documented No to the question, No natural teeth or tooth fragments/edentulous (no teeth).…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
Show the remaining 15 citations
- Potential for harm · E2024-01-12 · tag F0677 — failed to help fully-dependent residents with daily care — patternProvide care and assistance to perform activities of daily living for any resident who is unable.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure provision of Activities of Daily Living (ADL) care, to include nail care and incontinence care, for 7 of 9 sampled residents (Resident #89, #100, #111, #114, #24, #34, and #83). The findings included: 1) Review of the record revealed Resident #89 was admitted to the facility on [DATE]. Review of the Quarterly Minimum Data Set (MDS) assessment dated [DATE], documented the resident had a Brief Interview for Mental Status (BIMS) score of 99, indicating he failed to answer any question correctly and was severely cognitively impaired. This MDS also documented Resident #89 was dependent upon staff for personal hygiene. An observation on 01/08/24 at 12:38 PM revealed Resident #89 had very long and thick fingernails, extending about a half an inch beyond the end of the finger. Review of the current care plan initiated on 08/09/23 documented Resident #89 scratches his arms and staff were to provide nail care. Review of the dermatology…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-01-12 · tag F0684 — failed to provide proper treatment and quality of care — patternProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to timely identify a change in condition and provide timely care and services for 2 of 4 sampled residents reviewed for respiratory care (Residents #5 and #44); failed to identify a change in skin condition and provide treatment for 1 of 2 sampled residents (Resident #34); and failed to properly monitor weights for 1 of 1 sampled resident reviewed with congestive heart failure (Resident #84). The findings included: 1) Residents #5 and #44 were a married couple residing in the same resident room. Resident #5 was independently ambulatory, and would assist his wife with her meals, or other small tasks. Review of the record revealed Resident #5 was admitted to the facility on [DATE]. Review of the Quarterly Minimum Data Set (MDS) assessment dated [DATE] documented the resident had a Brief Interview for Mental Status (BIMS) score of 9, on a 0 to 15 scale, indicating some cognitive impairment. This same MDS documented Resident #5 was independent…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-01-12 · tag F0725 — failed to have enough nursing staff — patternProvide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review the facility failed to provide sufficient staffing to ensure care and services to meet the needs of showers for 3 (#112, #114 and #375) of 10 sampled residents reviewed for choices; to provide ADL care (nail and incontinence) for 7 (#24, #34, #83 #89, #100, #111 and #114) of 9 sampled residents; to follow dietary recommendations for and orders for obtaining weights for 1 (#95) of 8 sampled residents; Interviews from random residents, families, and staff voiced concerns about a lack of staff; and Interviews from Resident Council Members during Resident Council Meeting and review of Resident Council Minutes. The findings included: 1) Residents #112, #114 and #375 voiced concerns with a lack of staff and indicated they were not being provided baths and showers as per facility scheduling or per their request. (Refer to F561 for details). 2) Residents #24, #34, #83, #89, #100, #111, #114 concerns for nails and incontinence (Refer to F677 for details). 3) Resident #84 had a diagnosis of Congestive Heart Failure and weights were not…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-01-12 · tag F0804 — failed to serve food at safe, palatable temperature — patternEnsure food and drink is palatable, attractive, and at a safe and appetizing temperature.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, record review, interviews, and test tray the facility failed to ensure palatable food as per voiced concerns from Resident #23, #140, #155, #95, #31, #70, #114, #76, #124, #131, #167, #374, #108, #29, #326, #98, #149, & #373. The findings included: During a recertification survey, 18 residents complained about the food to 5 surveyors. The following are the residents' interviews. 1. Review of Resident #23's MDS (Minimum Data Set), documents a BIMS (Brief Interview for Mental Status) of 15, which means her cognition is intact, stated to the Surveyor on 01/08/24 at 12:42 PM, the food does not match what is on the menu, the food is lukewarm. 2. Review of Resident #140's MDS, documents a BIMS of 13, which means his cognition is intact, stated on 01/08/24 at 10:04 AM, they serve breakfast late, he likes to eat at about 8:00 AM, the food cart usually comes to the floor at about 8 AM, but the food usually takes longer to get to him. 3. Review of Resident #155's MDS, documents a BIMS of 15, stated on 01/08/24 at 10:42 AM, the kitchen is a disaster, she voiced she does…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-01-12 · tag F0550 — failed to protect resident dignity and rights — isolatedHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to ensure a resident was treated in dignified manner related to failure to provide assistance as requested, for 1 of 3 residents reviewed for dignity (Resident #152). The findings included: Record review revealed that Resident #152 was admitted to the facility on [DATE] with diagnosis that included depression. The quarterly Minimum Data Set (MDS) assessment, reference date 09/30/23, recorded a Brief Interview for Mental Status (BIMS) score of 15, indicated Resident #152 was cognitively intact. This MDS recorded no mood/behavior issue. This MDS recorded that Resident #152 required supervision with activity of daily living care which included Locomotion on/off unit. On 01/08/24 at 10:23 AM, an interview was conducted with Resident #152. He stated, Last night (01/07/24) I was thirsty, and I had no water to drink. He went up to the nursing station (the Reflection nursing unit) and encountered 2 certified nursing assistant (CNAs). He requested water, and they…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-01-12 · tag F0558 — failed to accommodate residents' needs and preferences — isolatedReasonably accommodate the needs and preferences of each resident.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, record review, and policy review, the facility failed provide adaptive rails to assist with bed mobility for 2 of 5 sampled residents (Resident #97 and #111). The facility also failed to ensure the accommodation of need for viewing of the TV for 1 of 1 sampled resident, Resident #97, who needed to turn on her right side to prevent and then subsequently assist with offloading to heal pressure injuries. The findings included: Review of the policy Side rails/Adaptive Rails Guideline revised January 2023 documented, Protocols: 1. Adaptive rails are used to assist with mobility and transfer of guests/residents. 1) Review of the record revealed Resident #97 was admitted to the facility on [DATE]. Resident #97 had a diagnosis of MS (Multiple Sclerosis), which had affected her lower extremities. Review of the Quarterly Minimum Data Set (MDS) assessment dated [DATE] documented the resident had a Brief Interview for Mental Status Score (BIMS) of 15, on a 0 to 15 scale, indicating the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-01-12 · tag F0561 — failed to honor residents' choices — isolatedHonor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure showers as per resident choices and schedule for 3 (# 112, #114, and # 375) of 10 sampled residents reviewed for choices. The findings included: 1) Resident #375 was admitted to the facility on [DATE] with diagnosis in part to include: Cerebral infarction, Hemiplegia, heart failure, atherosclerotic heart disease without angina, flaccid hemiplegia affecting left dominant side, difficulty in walking and muscle wasting. On 12/29/23 Resident #375 was assessed and had a BIMS (Brief Interview for Mental Status) of 13. The score indicates the resident is cognitively intact. On 01/08/24 at 10:52 AM Resident #375's POA (Power of Attorney) and significant partner was interviewed. She stated the resident was at physical therapy and she was his caregiver and would answer any questions. The POA was asked about showers for the resident. She stated the resident had only received a shower once since his admission on [DATE]. The documentation for Resident #375's…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-01-12 · tag F0584 — failed to keep a safe, clean, comfortable home — isolatedHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based upon observations, interviews and record review the facility failed to provide housekeeping and maintenance services necessary to provide a clean, comfortable and home like environment for 8 out 111 resident rooms and for 2 of 2 community shower rooms, in the 100 and 300 hallways. Additionally, there were 2 hallways out of 3, the 100 and the 300 hallways, where insufficient linens and towels were noted. The findings included: On 01/09/24 at 10:00 AM and again at 10:15 AM observations made by the survey team revealed linen carts in the 100-unit and 300-unit hallways were sparsely filled. On 01/11/24 at 4:00 PM, during the environmental tour conducted with the DON and Administrator present, the linen carts in the 300-unit hallway were observed to be nearly empty of linens and towels. This included 2 large 5 shelf rolling carts and 1 small 3 shelf rolling cart. The facility was unable to provide a schedule or other documentation to support the claim of regular reloading times for linens and towels. On…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-01-12 · tag F0656 — failed to write and follow a full care plan — isolatedDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to develop a care plan related to hand contracture for 1 of 1 resident reviewed for contracture (Resident #129). The finding included: Record review revealed that Resident #129 was admitted to the facility on [DATE] with diagnosis included aphasia (difficulty speaking). The admission Minimum Data Set (MDS) assessment, reference date 10/26/23, recorded a BIMS score of 00, which indicated Resident #129 was severely cognitively impaired. Additional review of the comprehensive care plans dated 11/02/23 and target completion date 11/08/23, lacked documented evidence of care plans to reflect Resident #129's hand contracture. On 01/08/24 at 10:13 AM and 01/11/24 at 10:48 AM Resident #129 was observed with left hand contracture. On 01/11/24 at 1:04 PM an interview was held with Staff A (MDS specialist), she was made aware of the lack of care plan for Resident #129's hand contracture. Staff A reviewed Resident #129's record and agreed with the lack of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-01-12 · tag F0692 — failed to prevent malnutrition and dehydration — isolatedProvide enough food/fluids to maintain a resident's health.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure the completion of weekly weights and a reweigh for accuracy, for 1 of 8 sampled residents who were reviewed for nutrition. Resident #95 was under her usual body weight (UBW) and ideal weight (IBW), and policy along with Registered Dietitian recommendations were not followed. The findings included: Review of the policy Obtaining Weights revised September 2018 documented, Policy: All residents will have weight measured upon admission and as clinically indicated thereafter. Procedure: . 2. The nursing staff will weigh and record all residents' weights monthly or as clinically indicated or per physician order. 9. Significant variances of 5% in a month or 3% in a week are to be re-weighed upon completion to verify the accuracy of the weight. Review of the record revealed Resident #95 was admitted to the facility on [DATE]. Review of the Quarterly Minimum Data Set (MDS) assessment dated [DATE], documented the resident had a Brief…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-01-12 · tag F0694 — isolatedProvide for the safe, appropriate administration of IV fluids for a resident when needed.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, record review, and policy review, the facility failed to ensure care and services of intravenous (IV) access devices for 2 of 3 sampled residents (Residents #133 and #98). The findings included: 1) Review of the policy Short Peripheral Intravenous Catheter (PIVC) Dressing Change, revised 06/01/21 documented, Guidance: 1. Transparent dressings are changed with each site rotation every seven days, or sooner if the integrity of the dressing is compromised (wet, loose or soiled). 5. Assessment of peripheral catheter site is performed: 5.1 During dressing changes. 5.2 At least every 2 hours during continuous therapy. 5.3 Before and after administration of intermittent infusions. 5.4 At least once every shift when not in use. Review of the record revealed Resident #133 was admitted to the facility on [DATE]. Review of the Modified Five-Day Minimum Data Set (MDS) assessment dated [DATE] documented a Brief Interview for Mental Status (BIMS) score of 99, indicating severe cognitive…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-01-12 · tag F0757 — failed to avoid unnecessary drugs — isolatedEnsure each resident’s drug regimen must be free from unnecessary drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to follow physician ordered blood pressure (BP) and heart rate parameters for 2 of 5 sampled residents (Residents #122 and #325). The findings included: 1) Review of the record revealed Resident #122 was admitted to the facility on [DATE]. Review of the record revealed a current order for the medication Amiodarone 200 mg (milligrams) to be given every morning for an abnormal heart rhythm. This order further documented to hold the medication if the heart rate was less than 65 beats per minute. Review of the January 2024 Medication Administration Record (MAR) revealed the following: Amiodarone was given to Resident #122 on 01/04/24 with a documented heart rate of 63, by Staff N, Licensed Practical Nurse (LPN). Amiodarone was given to Resident #122 on 01/06/24 with a documented heart rate of 62. Review of the December 2023 MAR revealed the following: Amiodarone was given to Resident #122 on 12/04/23 with a documented heart rate of 57. Amiodarone was given to…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-01-12 · tag F0761 — failed to label and store drugs safely — isolatedEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, record review, interview, and policy review, the facility failed to properly store medications for 3 of 3 sampled residents (Residents # 5, #95 and #327). The findings included: Review of the policy 5.3 Storage and Expiration Dating of Medication, Biologicals revised 08/07/23 documented, Procedure: . 3.3 Facility should ensure that all medication and biologicals, including treatment items, are securely stored in a locked cabinet/cart or locked medication room that is inaccessible by residents and visitors. This policy continues to explain if medications are stored at bedside, they should be stored in a locked compartment within the resident's room. 1) During an observation on 01/08/24 at 9:46 AM, Resident #5 was sitting on the edge of his bed, facing his over the bed table with his breakfast tray. On his bedside night stand, just to the left of his table, medications were noted in a small medication cup. When asked about the medications, Resident #5 stated he was busy when the nurse came in, so she left them. Resident #5 stated he tells the nurses to leave his…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2022-09-01 · tag F0561 — failed to honor residents' choices — isolatedHonor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on facility policy review, record review and interview, the facility failed to provide showers per residents' request and preference, for 1 of 2 sampled residents reviewed for preferences (Resident #94). The findings included: Record review for Resident #94 documented an admission date of 04/09/21 with diagnoses that included Stroke with Left Sided Paralysis, Chronic Kidney Disease, Hypertension and Diabetes. A Minimum Data Set (MDS), dated [DATE], documented the resident as cognitively intact and requiring extensive assistance for all activities of daily living except eating which required limited assistance. A care plan, dated 04/12/21, documented Resident #94 needed assistance for Activities of Daily Living (ADL) with the intervention to provide assistance / supervision as needed. A care plan dated 07/09/2021 documented Resident #94 wishes to remain Long Term Care in the center with the intervention provide services according to care plan in effort to enhance well-being. On 08/30/22 at 8:38 AM, Resident…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2022-09-01 · tag F0684 — failed to provide proper treatment and quality of care — isolatedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on facility policy review, record review and interview, the facility failed to follow physicians' orders for monitoring residents' blood glucose, for 1 of 1 sampled resident, reviewed for diabetic management, Resident #94. The findings included: Review of the facility policy, titled, Nursing Change in a Residents Condition, dated October 2014, documented, The Nurse Supervisor / Charge Nurse will notify the resident's Attending Physician or On-Call Physician when there has been: Instruction to notify the physician of changes in the resident's condition. The nurse supervisor / charge nurse will record in the resident's medical record information relative to changes int the resident's medical/mental condition or status. A blood glucose test is a blood test that measures the level of glucose (sugar) in a person's blood. Normal blood sugar levels range between 70-100 milligram per deciliter (mg/dl). Record review for Resident #94 documented an admission date of 04/09/21 with diagnoses that included Stroke,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.
- Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
- Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
- State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Fines & penalties
No federal fines in the current CMS record.
Part of a chain
This home belongs to PALM GARDEN HEALTH AND REHABILITATION — 14 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →
| Rating | This home | Chain avg | |
|---|---|---|---|
| Overall | 3 of 5 | 3.1 | -0.1 vs chain |
| Health inspection | 3 of 5 | 2.6 | +0.4 vs chain |
| Staffing | 3 of 5 | 3.4 | -0.4 vs chain |
| Quality measures | 4 of 5 | 4.4 | -0.4 vs chain |
The other 13 homes this chain runs (chain average 3.1★, per CMS)
A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.
Who owns this facility
| Owner / manager | Type | Role | Share | Since |
|---|---|---|---|---|
| PALM GARDEN HEALTHCARE HOLDINGS, LLC | Organization | 5% OR GREATER DIRECT OWNERSHIP INTEREST | 50% | since 11/01/2013 |
| JAMES O. MCCARVER QTIP BUSINESS MARITAL TRUST U/A DATED JUNE 22, 2001, | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST; ADP OF THE SNF | NO PERCENTAGE PROVIDED | since 11/01/2021 |
| JAMES O. MCCARVER RESIDUARY TRUST SHARE U/A DATED 06/22/2001 | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | NO PERCENTAGE PROVIDED | since 12/23/2014 |
| PATSY E. MCCARVER TRUST U/A DATED JUNE 22, 2001 AS AMENDED, PATSY E | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST; ADP OF THE SNF | NO PERCENTAGE PROVIDED | since 11/01/2013 |
| MCCARVER, PATSY | Individual | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | NO PERCENTAGE PROVIDED | since 11/01/2013 |
| REGIONS BANK | Organization | 5% OR GREATER MORTGAGE INTEREST; 5% OR GREATER SECURITY INTEREST | — | since 11/01/2013 |
| PGVER RE, LLC | Organization | 5% OR GREATER SECURITY INTEREST; ADP OF THE SNF | — | since 06/20/2024 |
| BOMBERGER, JEFFREY | Individual | CORPORATE OFFICER | — | since 10/01/2014 |
| CHALMERS, JAMES | Individual | CORPORATE OFFICER | — | since 01/01/2015 |
| GREENE, ROBERT | Individual | CORPORATE OFFICER | — | since 10/01/2014 |
| JORDAN, NICOLE | Individual | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | — | since 04/22/2025 |
| MALONE, MARCUS | Individual | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | — | since 09/01/2024 |
| PALM HEALTHCARE MANAGEMENT, LLC | Organization | ADP OF THE SNF | — | since 04/22/2025 |
CMS files one row per role, so the 19 rows in the source record cover these 13 parties — each is shown once here with every role it holds. Nothing is omitted.
7 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.
Follow the money — this home’s finances
Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.
This home reported $4.5M paid to related parties — landlords or management companies under common ownership — equal to about 22% of its total expenses. Money routed to affiliated companies can leave a home’s own books looking lean while owners still profit; it is the mechanism regulators watch most closely in private-equity and REIT deals.
Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.
Cost & finances
Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.
What families pay in FL
This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Florida Medicaid page.
Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.
Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 105592. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-04-24, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →
Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →
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