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Franciscan Village

1270 Franciscan Drive, Lemont, IL 60439 · Non profit - Corporation · 127 certified beds · (630) 243-3500 Medicare & Medicaid certified

Call the home — (630) 243-3500 Need help choosing, fast? Free, unbiased: Eldercare Locator 1-800-677-1116
3 actual-harm citations$44,220 in federal fines1 Medicare payment denial
Insights

The public record raises real questions here. Weigh the concerns below carefully.

In its favor
  • a middle-of-the-pack inspection score (3/5)
  • a high payroll-based staffing rating (4/5)
Worth asking about
  • it has 3 actual-harm citations
  • a high number of inspection citations overall (29) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
  • the CMS record shows $44,220 in federal fines (most recent 2026-04-13)
  • its facility-reported quality-measure score sits well above its independent inspection score

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

4/5
CMS overall
4 of 5
Health inspectionSurveyor-assigned, ranked within your stateInspector-verified 3 of 5
StaffingFrom payroll records (PBJ) 4 of 5
Quality measuresSelf-reported by the facility 5 of 5

Worth a closer look. This home's quality-measure rating runs 2 stars above its independent health-inspection score. The inspection is done by state surveyors; the quality-measure score leans on data the facility reports about itself — so a gap this large is worth reading the inspection record for.

Location & what’s nearby

Hospital
★★★ 3/5 CMS · Emergency dept. usually open 24/7 · ER 24/7
Urgent care / clinic
15505 E 127th St Ste 100 · (815) 300-7264 · Call to confirm hours
Pharmacy
15575 E 127th St · (630) 257-9250 · Call to confirm hours
Grocery
800 Main St · (630) 257-8013 · Call to confirm hours
Park
1001 Main St · (630) 326-3301 · Typically dawn to dusk

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measures 5 of 5
Long-stay residentspeople who live here 5 of 5
Short-stay residentsrehab / post-hospital 3 of 5

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Trend — is this home getting better or worse?

Over 2025-02 to 2026-06, this home’s CMS overall rating held steady at 3 stars. From monthly CMS archive snapshots.

Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.

Overall rating3★
Inspection scorelower = better
See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents whose need for help with daily activities increased6.9%13.4%15.4%better
Long-stay residents who lose too much weight7.6%6.3%5.4%worse
Long-stay residents with a catheter left in their bladder0.2%0.9%0.9%better
Long-stay residents with a urinary tract infection0.0%1.5%2.0%better
Long-stay residents with depressive symptoms2.7%54.2%6.5%better than state — see note marked double-dagger below the table
Long-stay residents who were physically restrained0.0%0.1%0.1%better
Long-stay residents with falls causing major injury0.7%3.1%3.3%better
Long-stay residents on antianxiety or hypnotic medication13.7%18.3%18.9%better
Long-stay residents given the seasonal flu vaccine98.7%91.8%95.3%typical
Long-stay residents with pressure ulcers3.2%4.8%4.7%better
Long-stay residents with worsening bladder/bowel control28.4%20.6%21.2%worse
Long-stay residents who got an antipsychotic medication — see the note below the table13.2%21.7%17.1%better
Short-stay residents who newly got an antipsychotic medication0.2%2.2%1.4%better
Short-stay residents given the seasonal flu vaccine94.5%63.1%79.4%better
Short-stay residents rehospitalized after admission25.2%26.1%22.6%worse
Short-stay residents with an outpatient ER visit8.6%13.9%12.0%better
Long-stay hospitalizations per 1,000 resident days1.172.021.67better
Long-stay outpatient ER visits per 1,000 resident days0.452.221.80better

On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.

§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

55.2% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — which CMS reads as no different from the national rate. This is CMS’s risk-adjusted rate over 441 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.

55.2%U.S. median 51.5%
Got home and stayed home
10.7%U.S. median 10.7%
Went back to hospital
28.9%U.S. median 56.6%
Met the expected recovery
0.41U.S. median 0.31
Therapy hours / resident / day
0.18hours / resident / day
Physical therapy
0.17hours / resident / day
Occupational therapy
0.05hours / resident / day
Speech therapy

Met the expected recovery: 28.9% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 232 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.

Therapy staffing: this home’s payroll records show 0.41 therapist hours per resident per day in 2026Q1 — more than 70% of the 13,892 homes that report any therapy hours at all.

Weekend therapy: weekend therapy hours are 33% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

See every short-stay measure CMS publishes for this home
MeasureThis homeU.S. medianPeriod coveredCMS’s call
Got home and stayed homeRate of successful return to home or community from a SNF55.2%CMS range 49.3–58.951.5%Oct 2022–Sep 2024no different from U.S.
Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF10.7%CMS range 8.8–12.710.7%Oct 2022–Sep 2024no different from U.S.
Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge28.9%56.6%Oct 2024–Sep 2025CMS makes no comparison for this measure
Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge35.8%52.8%Oct 2024–Sep 2025CMS makes no comparison for this measure
Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge19.8%50.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified95.9%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting94.7%100.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge98.8%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay0.7%0.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened3.4%1.9%Oct 2024–Sep 2025CMS makes no comparison for this measure
Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization5.8%CMS range 3.6–8.37.1%Oct 2023–Sep 2024no different from U.S.
Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs0.871.02Oct 2022–Sep 2024CMS makes no comparison for this measure

From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.

Staffing

1.41
RN hours/ resident / day
0.57
LPN hours/ resident / day
2.18
Aide hours/ resident / day
4.16
Total nurse hours/ resident / day
0.96
RN hoursweekends
48.2%
Total nursing turnover
28.9%
RN turnover

How full it usually is: this home is certified for 127 beds and averages 98.1 residents a day — about 77% occupied, or roughly 29 beds typically open. It usually has some room. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 4.16 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 1.41 is at or above the 0.55-hour RN benchmark and nurse-aide staffing of 2.18 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 3.64 hrs/resident/day on weekends vs 4.37 on weekdays — 17% thinner on weekends. RN hours go from 1.59 to 0.96 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

This home’s total nursing-staff turnover of 48% is about the same as the national median of 45%. 1 administrator has left in the past year.

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

10
deficiencies at the latest standard inspection (2025-08-21)
9
at the previous standard inspection (2024-08-09)

Deficiencies are more than at the previous inspection — worsening. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

29 citations, most serious first. The 13 most serious are shown; the remaining 16 are one tap away and print in full.

  • Actual harm · Gcited before2026-04-13 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure a resident was provided adequate assistance during bed mobility to prevent injury. This failure resulted in R1 requiring hospitalization for treatment of a femur fracture. This applies to 1 of 3 residents reviewed for skin impairments in the sample of 5.The findings include:R1's EMR (Electronic Medical Record) showed R1 was admitted to the facility on [DATE], with multiple diagnoses including chronic kidney disease, morbid obesity, right hip osteoarthritis, dementia, and fracture of right fibula. The EMR continued to show R1 was transferred to the local hospital on March 27, 2026, and had not returned to the facility. R1's MDS (Minimum Data Set) dated January 13, 2026, showed R1 had moderate cognitive impairment. The MDS continued to show R1 required supervision from facility staffing with eating, R1 was dependent on facility staff for transfers to and from a bed to a chair and required substantial assistance from facility staff for rolling side…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Actual harm · Gcited before2025-08-21 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure safe transfer mobility for a resident who is dependent on staff for transfer assistance. This failure resulted to R118 falling from her wheelchair and sustaining fracture injury. In addition, the facility also failed to follow recommended transfer assistance and appropriate use of assistive devices for residents who are identified as high-risk for falls. This applies to 4 of 4 residents (R10, R43, R52, R118) reviewed for accidents and supervision in the sample of 19.The findings include:1. R118’s face sheet showed that R118 was admitted to the facility on [DATE], with diagnosis that included urinary tract infection, toxic encephalopathy, personal history of transient ischemic attack with cerebral infarction, cognitive communication deficit, rheumatoid arthritis, unsteadiness on feet, and lack of coordination. R118’s Minimum Data Set, dated [DATE] showed R118 had lower extremity impairment on the left side and is dependent on staff…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Actual harm · G2024-08-09 · tag F0692 — failed to prevent malnutrition and dehydration — isolated
    Provide enough food/fluids to maintain a resident's health.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to obtain monthly weights/reweights and recognize significant weight loss for a resident. This failure resulted in R82's weight loss not being recognized until R82 sustained a 12.47% weight loss in 90 days. This applies to 1 resident (R82) reviewed for weight loss in a sample of 34 residents. The findings include: On 8/6/24 at 11:57 AM, R82 said she does not like the facility food. R82 said the food is bland and I don't eat much because the food doesn't look good. R82 said she doesn't like her meat chopped up. R82 said she weighed 150 pounds when she was admitted a year ago and the last time they weighed her she was 120 pounds. R82 said she does not receive any supplements. No supplements were seen in R82's room. R82's Face sheet shows an initial admission date of 8/19/23. R82's POS (Physician Order Sheet) shows order dated 12/22/23 for monthly weights, an order dated 10/24/23 for general diet mechanical soft texture, thin liquid consistency, and does not show a hospice order. V2's (DON's) weight change note…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2025-08-21 · tag F0812 — failed to store, cook, and serve food safely — widespread
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, interview and record review, the facility failed to prepare food, clean dishes and store pots and pans in sanitary conditions. This applies to all 97 residents that receive food prepared in the facility kitchen. The findings include:Facility's CMS Application Form for Medicare/Medicaid dated August 18, 2025, showed that the facility census was 97 residents. Facility provided information that there are no residents on NPO (nothing by mouth) status.On August 18, 2025, at 9:25 AM, during the initial tour of the kitchen the following observations were made: The food processor had orange colored debris on the inside of the lid. V10 (Cook) stated that the food processor is used to prepare mechanically soft foods. The shelving under the prep area that stored silver foil and clear wrap, pan liners, sandwich bags and other miscellaneous items had food particles and dust and grime. The deep fryer was noted with oil that had blackened substance and food remnants in deep frying area with food debris and spills on sides of the oven near fryer. Under the stoves there was…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2025-08-21 · tag F0755 — failed to provide safe pharmacy services — pattern
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure that their controlled substance medications were completely sealed in their packaging. This applies to 7 of 7 residents (R8, R10, R35, R44, R50, R60, R65) reviewed for medication storage in the sample of 19. The findings include: On August 19, 2025, from 3:40 PM to 4:20 PM medication room and cart observations were conducted from the 3rd floor to the first floor of the facility with V13, V14, and V15 (All Nurses). The following were observed: 1. R35's Lorazepam 0.5 mg (milligram) number18 tablet's packaging was broken and was taped over.2. R50's Lorazepam 0.5 mg number 27 tablet's packaging was broken and was taped over.3. R10's Triazolam 0.25 mg number 1 and 5 tablets' packaging were broken and taped over.4. R60's Hydrocodone/APAP 5-325 mg number 20 tablet's packaging was broken and taped over.5. R65's Tramadol 50 mg number 12's tablet's packaging was broken and was taped over.6. R44's Lorazepam 0.5 mg number 16 tablet's packaging was broken and was taped over.7. R8's Oxycodone HCL 5mg number 29…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2025-08-21 · tag F0800 — pattern
    Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review, the facility failed to provide fortified foods for residents that had a recommendation for the same. This applies to 6 of 6 residents (R18, R35, R45, R64, R78, R95) reviewed for fortified foods in the sample of 19. The findings include: On August 19, 2025, starting at 11:44 AM, the meal service was observed in the 2nd floor dining room with V7 (Server) at the steam table. R18 and R95's meal tickets showed 'fortified pudding', and they did not receive the same. R78's meal ticket showed 'magic cup', and she did not receive the same. On August 19, 2025, starting at 12:21 PM, the meal service was observed in the 3rd floor dining room with V8 (Server) at the steam table. R35, R45 and R64's meal ticket showed 'fortified pudding', and they did not receive the same. On August 20, 2025, at 11:31 AM, V17 (Registered Dietitian) stated that she when she makes a recommendation for fortified foods, she uses the kitchen platform for the facility meal tickets to enter her recommendations. V17 stated that the fortified foods will not appear on the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2025-08-21 · tag F0803 — failed to meet residents' dietary needs — pattern
    Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review, the facility failed to follow menu spreadsheets to serve portions for main entree for residents receiving mechanical soft diets. This applies to 4 of 4 residents (R73, R96, R117 and R119) reviewed for dining in the sample of 19. The findings include:Diet menu spread sheet for Tuesday (week 2) included 4 oz (ounce) portion of Bacon Wrapped Beef. The same menu spreadsheet showed to use #8 scoop of ground chopped beef steak with gravy for dental soft (mechanical soft) diets. Facility color coded scoop size equivalents showed that #8 (gray scoop) =4 oz and #12 (green scoop) =3 oz. On August 19, 2025, at 11:34 AM, the meal service was observed in the facility kitchen with V16 (Server) at the steam table. V16 used a #12 green colored scoop to serve the ground chopped beef steak and R73, R96, R117 and R119 received the same. On August 20, at 12:03 PM, V17 (Registered Dietitian) stated that V16 should have used the scoop as shown on the menu as the scoop is utilized to serve the correct portions to meet the appropriate calories and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-08-21 · tag F0805 — failed to prepare food in a form residents can eat — pattern
    Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review, the facility failed to follow diet guidance for mechanical soft diets.This applies to 6 of 6 residents (R20, R23, R47, R52 and R84) reviewed for mechanical soft diets in the sample of 19.The findings include:On August 19, 2025, at 10:00 AM, the meal service was observed in the 2nd floor dining room with V7 (Server) at the steam table. R23, R47, R52 and R84 received a serving of corn. These residents diet orders on meal tickets showed Dental Soft (Mechanical Soft) and they had circled soft and chopped green beans as a vegetable option. R20 also received a cup (4 oz/portion) of chopped fruit that included chunks of raw pineapple. On August 20, 2025, at 11:50 AM, V17 (Dietitian) stated that residents on mechanical soft diets are allowed chopped canned fruits only and soft, cooked vegetables. On August 19, 2025, at 11:59 AM and 12:32 PM, V6 (Assistant Director of Dining Services) stated that if the green beans were circled, these residents should have received the same. V6 added that pineapple chunks are not served on mechanical soft…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-08-21 · tag F0677 — failed to help fully-dependent residents with daily care — isolated
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to provide assistance to residents requiring staff assistance with ADLs (Activities of Daily Living).This applies to 2 of 3 residents (R22 and R117) reviewed for ADL care in the sample of 19.The findings include: 1. R22's EMR (Electronic Medical Record) showed R22 was admitted to the facility on [DATE], with diagnoses that included Parkinson's without dyskinesia and dysphagia (difficulty swallowing), oropharyngeal phase. R22's MDS (Minimum Data Set) dated June 10, 2025, showed R22 was cognitively intact and required set-up or touching assistance. R22's Physician Progress note dated July 18, 2025, showed, [R22] having difficulty feeding himself with Parkinson's so staff will now feed him. R22's care plan showed R22 had a self-care performance and functional mobility deficit related to Parkinson's disease and dementia. R22 had inadequate oral intake related to disliking diet texture and decreased appetite.interventions included, provide dining…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-08-21 · tag F0697 — failed to manage pain — isolated
    Provide safe, appropriate pain management for a resident who requires such services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews and record reviews the facility failed to assess and provide interventions for a resident exhibiting pain during care.This failure applies to 1 of 3 (R117) reviewed for pain management from a total sample of 19The findings include: R117 is a [AGE] year-old female with a history of Dementia, Leg Fracture, Neuropathy, and Pain in Left Hip who was admitted to the facility 08/11/2025. R117's admission progress note dated 08/11/2025 documents she was admitted from the Hospital with a diagnosis of Left femur (thigh bone) fracture and post fracture surgical care; Feels pain when turning. R117's practitioner progress note dated 08/13/2025 documents she was seen on 08/13/2025 with chief complaints including mobility dysfunction secondary to fall, left proximal femur (thigh bone) fracture, and pain. R117 was admitted to the facility for skilled nursing and rehab and asked to be seen by primary team to optimize therapy and for pain control; she complained of left hip pain with movement.On…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-08-21 · tag F0759 — failed to keep medication error rate low — isolated
    Ensure medication error rates are not 5 percent or greater.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to follow physician orders for medication administration. There were 28 medication opportunities with 2 errors resulting in 7.14% error rate. This applies to 1 of 6 residents (R100) reviewed for medication pass in the sample of 19. The findings include: On August 19, 2025, at 9:28 AM, V4 (Nurse) administered medications to R100 including Metoprolol Succinate ER (Extended Release) 50 mg tablet. V4 crushed the Metoprolol ER and gave it to R100. During medication reconciliation and review of Medication Administration Record (MAR), it was observed that R100 has an order of Polyethylene Glycol 3350 17 Grams Powder for Oral Solution (Miralax). V4 did not administered this medication. On August 19, 2025, at 11:09 AM, V4 stated that whatever medications that was observed that she administered for the morning were the only medications R100 has. On August 20, 2025, at 9:30 AM, V2 (Director of Nursing/DON) stated that staff must follow physician order when administering medications. Give medications according to the time…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-08-21 · tag F0880 — failed to prevent and control infections — isolated
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to follow standard infection control practices related to hand hygiene and gloving during provisions of activities of daily living (ADL) care. This applies to 3 of 4 residents (R36, R43, R52), reviewed for infection control in the sample of 19. The findings include: 1. On August 19, 2025, at 12:59 PM, V19 (Certified Nursing Assistant/CNA) assisted R52 in the bathroom for toileting. After R52 finished voiding, V19 assisted R52 to stand up and proceeded to provide peri care. V19 cleaned R43 from front to back of the perineum, applied new incontinence brief, and pulled R52's pants back on while wearing same soiled gloves.2. On August 19, 2025, at 1:31 PM, V21 (CNA) provided incontinence care to R43 who had a bowel movement. R21 removed pants and soiled incontinence brief, cleaned R43 from front to back, applied barrier cream, and applied new incontinence brief, while wearing same gloves all throughout the care. Then V21 removed his gloves and without hand hygiene continued to straighten R43's beddings and adjusted…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2024-08-09 · tag F0812 — failed to store, cook, and serve food safely — widespread
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to discard expired food items from the dry storage and failed to properly store food items in the freezer by building ice on food packages, the walk-in freezer door side, and the floor. This applies to all 98 residents consuming food from the kitchen. The Findings Include: On 8/6/24 at 9:42 AM, during an initial kitchen tour with the dietary manager (V5), the kitchen dry storage was observed with one-quarter of 32-ounce (oz) peanuts expired on 7/24/24, one pound of opened Pistachio bag expired on 7/25/24, an opened almond bag with two pounds of almonds expired on 7/25/24, and an unopened white chocolate designer dessert sauce 16 oz expired on 11/2021. On 8/6/24 at 9:45 AM, V5 stated, Everyone, especially the stock person, is responsible for checking for expired food items, which should be discarded. On 8/6/24 at 9:50 AM, the freezer was observed with 2.5 pounds (lbs) of provolone cheese, opened but without a date or label. On 8/6/24 at 9:52 AM, V5 added, Opened food items should have a date/label. I will throw…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
Show the remaining 16 citations
  • Potential for harm · Ecited before2024-08-09 · tag F0677 — failed to help fully-dependent residents with daily care — pattern
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to provide ADL (Activities of Daily Living) care to residents dependent on staff for personal hygiene and grooming. This applies to 10 of 10 residents (R12, R26, R30, R42, R44, R45, R49, R51, R59, and R68) reviewed for ADL's in a sample of 34. The findings include: 1. On 08/06/24 at 12:00 PM R44 was in the dining room eating lunch. R44 had long chin hairs. R44 said she wanted the chin hairs removed, but the staff does not help her remove them. On 08/07/24 at 11:33 AM R44 was sitting in the dining room. R44 still had long chin hairs. She stated she still wanted them removed. R44's face sheet showed multiple diagnoses which included hypertensive chronic kidney disease, primary generalized osteoarthritis, dementia, hypertension, lack of coordination, muscle weakness, osteoporosis, and adult failure to thrive. R44's MDS (MDS/Minimum Data Set) dated 05/08/24 showed R44 had moderate cognitive impairment. The same MDS showed R44 required…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-08-09 · tag F0880 — failed to prevent and control infections — pattern
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to do hand hygiene and glove change during incontinence care, wound care, and during the meal service. The facility also failed to use proper PPE (Personal Protective Equipment) for residents who were under EBP (Enhanced Barrier Precautions) during wound care. This applies to 6 residents (R45, R92, R68, R60, R14, and R96) reviewed for infection control in a sample of 34. The findings include: 1. On 08/06/24 at 12:28 PM V9 CNA (Certified Nurse's Assistant) was observed delivering lunch to residents that were in their rooms. V9, with ungloved hands, brought R45 her lunch plate, set it on her bedside table, moved R45's personal items that were on her bedside table around to make room for the plate, then opened the container of ice cream, opened the cloth napkin and handed R45 her utensils. V9 then went back into the hall, did not clean her hands, picked up R68's plate and brought the plate to R68's bedside table, adjusted R68's personal items…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-08-09 · tag F0558 — failed to accommodate residents' needs and preferences — isolated
    Reasonably accommodate the needs and preferences of each resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to put call lights within reach for residents. This applies to 3 of 3 resident (R52, R54, R56) reviewed for accommodation of needs in a sample of 34. The findings include: 1. On August 6, 2024 at 11:27 AM, V14 (CNA/Certified Nurse Assistant) and V15 (CNA) had finished providing incontinence care for R52. After completing incontinence care, V14 and V15 left R52's room. R52's call light was out of reach of the resident. R52 said he did not know where his call light was and would not know how to call for help without it. R52's face sheet showed he was admitted to the facility with diagnoses including type 2 diabetes mellitus, dementia, depression, seizures, difficulty in walking, muscle weakness, fracture of the lumbar vertebra, and subdural hemorrhage. R52's MDS (Minimum Data Set) showed R52 had moderate cognitive impairment and required substantial assistance from staff for eating, oral hygiene, and personal hygiene, and was dependent on…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-08-09 · tag F0657 — failed to keep the care plan current — isolated
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to invite 2 residents (R45, and R68) to their care plan meetings that were reviewed for care plans, in a sample of 34. Findings include: 1. On 08/06/24 at 12:14 PM, R45 said that she has not attended a care plan meeting, nor had she been invited to one since she has been admitted to the facility. R45's electronic health record showed that she was admitted to the facility on [DATE]. 2. On 08/06/24 at 12:14 PM, R68 said that she has not attended, nor has she been invited to a care plan meeting since she was admitted . 08/08/24 at 11:09 AM R68 was in her room with V8 (R68's son) and R68 again said that she has never attended or has been invited to a care plan meeting. Then V8 said that he comes and visits his mother twice a week and he receives notices from the facility about his mother's care but he has never received any invitation or notice for her care plan meetings. R68's electronic health records showed that she was admitted on [DATE]. On…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-08-09 · tag F0679 — failed to provide activities — isolated
    Provide activities to meet all resident's needs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review the facility failed to provide, based on the comprehensive assessment and care plan and the preferences of each resident, an ongoing program to support residents in their choice of activities for 2 residents (R45 & R68) in a sample of 34. Findings include: 1. On 08/06/24 at 12:14 PM, R45 said that the facility does not provide activities for her while she is in her room. On 08/08/24 at 11:06 AM, R45 said that no one has come in and offered her any activities or pop in visits. R45 said that she would like to get out of her bed, but her legs hurt so that is why she stays in her bed. R45 said that since no one brings her any activities, the only thing she has to do is watch TV. On 08/07/24 at 03:51 PM, V13 (Life Enrichment Director) provided documentation for R45's activities from 7/1/24 - 8/7/24, and it only showed 3 entries, 7/2/24, 7/9/24 & 7/11/24. V13 said that staff are to offer activities to all residents every day and her expectations are for staff to document daily that they offered and if the resident refused. On 08/08/24 at…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-08-09 · tag F0688 — failed to keep residents mobile / prevent decline — isolated
    Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to provide restorative nursing programs to residents identified with limited range of motion. This applies to 3 of 3 residents (R8, R53, and R55) reviewed for limited range of motion in a sample of 34. The findings include: 1. On 08/06/24 at 2:10 PM R53 was in bed, awake and alert. R53 had limited range of motion to both arms. R53's right and left foot was turned inwards. R53 said the facility was not helping her to exercise. On 08/08/24 at 1:17 PM R53 said she would be grateful to have exercises for her arms and legs from the facility. R53 said she hadn't been in therapy in a while. On 08/08/24 at 10:22 AM V23 (Director of Rehab) said R53 received occupational therapy from 02/22/24-03/14/24. V23 said the discharge therapy recommendations were an active range of motion restorative nursing program for both upper extremities. V23 said when residents are discharged from therapy and are referred to restorative, we give the restorative sheets to…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-08-09 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to put fall mats in place for R77, who was at a high fall risk. This applies to 1 of 1 resident (R77) reviewed for accidents and supervision in a sample of 34. The findings include: On August 6, 2024 at 11:37 AM, R77 was lying in bed leaning on the left side. R77 had two fall mats folded up and left against the wall. R77's bed was not in the lowest position. On August 6, 2024 at 1:28 PM, R77 was sitting upright in bed, but neither fall mats were in place. On August 7, 2024 at 10:39 AM, R77 was lying in bed and the fall mat was only on the left side of the bed. R77's bed was not in the lowest position. On August 8, 2024 at 9:48 AM, R77 was lying in bed and the fall mat was only on the left side and there was a bedside table on the right side. On August 8, 2024 at 1:19 PM, V16 (CNA/Certified Nurse Assistant) said the fall mats should be on both sides of the bed and the bed needs to be lowered. V16 said fall mats were applied in case residents who rolled back and forth would not end up on the floor. On August 8,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-10-19 · tag F0677 — failed to help fully-dependent residents with daily care — pattern
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to assist residents identified as needing assistance with personal hygiene. This applies to 6 of 7 residents (R6, R12, R22, R65, R73 and R81) reviewed for ADLs (activities of daily living) in the sample of 21. The findings include: 1. R81 had multiple diagnoses including acquired absence of left hand, generalized muscle weakness and aphasia, based on the face sheet. R81's quarterly MDS (minimum data set) dated September 20, 2023 showed that the resident was severely impaired with cognition and required extensive assistance from the staff with regards to personal hygiene. On October 16, 2023 at 11:15 AM, R81 was in bed, alert, verbally responsive but confused. R81's right hand index, middle, ring and small fingers were deformed. R81 was not able to extend his right hand fingers. R81's right hand fingernails were long, curled and jagged. On October 17, 2023 at 10:40 AM, R81 was sitting in his wheelchair inside his room. R81 was alert and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-10-19 · tag F0805 — failed to prepare food in a form residents can eat — pattern
    Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to serve pureed consistency Chicken Cacciatore and vegetables to residents on pureed diets. This applies 5 of 5 residents (R16, R21, R28, R67, R350) reviewed for pureed diets in the sample of 21. The findings include: Facility Diet Type Report showed that R16, R21, R28, R67, R350 were on pureed diets. On October 17, 2023, at 10:14 AM, the pureed meal prep by V14 (Cook) was observed in the facility kitchen. V14 stated that she is preparing 6 portions of pureed Chicken Cacciatore for the residents that are on pureed diets. V14 first added six 4 oz/ounce portions of cooked vegetable mixture (consisting of green and yellow peppers, canned diced tomatoes, roasted tomato sauce and steamed Brussels sprouts) that had been prepared earlier, into a blender and pureed the product. V14 then added six (3.5 oz) cooked chicken pieces to another blender with the chicken drippings and blended the same. V14 incorporated the pureed vegetables into the pureed…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-10-19 · tag F0808 — failed to follow doctor-ordered diets — pattern
    Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to serve nutrition supplements and diet consistency as ordered by the Physician. This applies to 4 of 5 residents (R16, R34, R87, R88) reviewed for dining in the sample of 21. The findings include: 1. On October 16, 2023, at 04:25 PM, R87 stated I don't get any extra dessert. I fill up my diet sheet and if I ask for ice cream or pudding I get it. R87 stated that she did not request for the same for lunch that day. R87's quarterly MDS dated [DATE], showed that R87 was cognitively intact. On October 16, 2023, at 11:50 AM, R87 received a lunch meal tray and did not receive any enhanced pudding. R87's diet order on POS included Enhanced Pudding two times a day 1 #8 scoop at lunch and dinner (start date August 11, 2023). 2. On October 17, 2023, at 11:59 AM, R16 received a room tray pureed meal and apple sauce for dessert. Diet ticket showed one 8 oz/ounce scoop FB (Fresh Benefits) vanilla pudding. R16 did not receive any enhanced pudding. R16's…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-10-19 · tag F0883 — failed to offer flu and pneumonia vaccines — pattern
    Develop and implement policies and procedures for flu and pneumonia vaccinations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to follow their policy to offer residents the pneumococcal vaccine. This applies to 6 of 6 residents (R6, R14, R15, R22, R33, and R67) reviewed for immunizations in the sample of 21. The findings include: 1. R6's EMR (Electronic Medical Record) showed R6 was admitted to the facility on [DATE], with multiple diagnoses including anemia, hypertension, and dementia. R6's Immunization Record showed R6 received the PPSV23 (Pneumococcal Polysaccharide Vaccine 23) on October 5, 2021. R6's Immunization Record did not show R6 received any additional pneumococcal vaccines. As of October 17, 2023, at 9:00 AM, the facility does not have documentation to show the facility offered the PCV15 (Pneumococcal 15-valent Conjugate Vaccine) or the PCV20 (Pneumococcal 20-valent Conjugate Vaccine) to R6 or R6's resident representative. 2. R14's EMR showed R14 was admitted to the facility on [DATE], with multiple diagnoses including osteoarthritis, hypertension, and polio. R14's…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-10-19 · tag F0688 — failed to keep residents mobile / prevent decline — isolated
    Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review the facility failed to assess and provide supportive device to residents, to prevent further reduction in ROM (range of motion). This applies to 2 of 6 residents (R65 and R81) reviewed for range of motion in the sample of 21. The findings include: 1. R81 had multiple diagnoses including acquired absence of left hand, generalized muscle weakness and aphasia, based on the face sheet. R81's quarterly MDS (minimum data set) dated September 20, 2023 showed that the resident was severely impaired with cognition and required extensive to total assistance from the staff with regards to his ADLs (activities of daily living). On October 16, 2023 at 11:15 AM, R81 was in bed, alert, verbally responsive but confused. R81's right index, middle, ring and small fingers were deformed. R81 was not able to extend the mentioned right hand fingers and the right hand index, middle, ring and small fingers were in a clenched position. No supportive device was on R81's right hand to…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-10-19 · tag F0697 — failed to manage pain — isolated
    Provide safe, appropriate pain management for a resident who requires such services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility failed to ensure a resident received medication to treat hemorrhoidal pain. This applies to 1 of 1 resident (R44) reviewed for pain in a sample of 21. The findings include: R44's face sheet documents a [AGE] year old female with diagnoses including Hypertension, Respiratory Failure, and unspecified Sciatica. R44's order summary report showed a physician's order to administer Preparation H External Cream 1% (hydrocortisone topical) to rectum topically as needed for Hemorrhoids once daily. On October 17, 2023, observed medication pass with V3 (ADON) from 11:51 AM to 12:44 PM. At approximately 12:20 PM, R44 stated her hemorrhoids hurt and her perineum area was really itchy. V3 asked R44 is your pain level a 4? R44 did not say what her pain level was. V3 went out of R44's room to prepare medications during which V3 had a phone call that she said was from a doctor. While V3 was on the phone, the surveyor asked R44 what her hemorrhoid pain level was on a…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-10-19 · tag F0759 — failed to keep medication error rate low — isolated
    Ensure medication error rates are not 5 percent or greater.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to administer medications as ordered by the physician. There were 28 opportunities with 5 errors, resulting in 17.85% medication error rate. This applies to 3 of 5 residents (R24, R44 and R350) observed during the medication pass in the sample of 21. The findings include: 1. On October 17, 2023 at 4:45 PM, V15 (Registered Nurse) prepared and administered multiple medications to R24 including Diclofenac sodium topical gel 1%. The label on R24's Diclofenac sodium topical gel 1% indicated to apply 4 grams to the resident's right knee. The tube containing the Diclofenac sodium topical gel 1% showed a label on the front, USE THE DOSING CARD ATTACHED INSIDE THE CARTON. This label was written in all capital bold fonts. The said tube of Diclofenac sodium gel was stored inside a clear plastic bag and not inside a carton, and no available dosing card was stored with it. During the application of the Diclofenac sodium gel, V15 placed a pea-sized amount…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-10-19 · tag F0760 — failed to prevent significant medication errors — isolated
    Ensure that residents are free from significant medication errors.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility failed to ensure that 2 residents were given medications as prescribed by their physicians for Parkinson's disease and to prevent blood clotting. This applies to 2 of 2 residents (R16 and R57) reviewed for significant medication errors in a sample of 21. The findings include: On October 17, 2023 at 11:51 AM, V3 (ADON) was observed passing morning medications. V3 stated she still had 8 more residents to pass medications to. Per the facility's medication pass times daily medications are given between 8:00 AM and 11:00 AM, and midday medications are given between 12:00 PM - 2:00 PM. 1) R16's face sheet documents an [AGE] year old female admitted to the facility on [DATE] with diagnoses that include Paroxysmal Atrial Fibrillation, Pulmonary Hypertension, Dysphagia, and extrapyramidal movement disorders. R16 Physician orders document the following: Apixaban 2.5 MG Give 1 tablet by mouth 2 times a day for blood thinner. Carbidopa-Levodopa 25-100 mg, give…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-10-19 · tag F0919 — failed to provide a working call system — isolated
    Make sure that a working call system is available in each resident's bathroom and bathing area.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure a call light was accessible to a resident if they were lying on the bathroom floor. This applies to 1 of 1 resident (R352) reviewed for call light accessibility in the sample of 21. The findings include: R352's EMR (Electronic Medical Record) showed R352 was admitted to the facility on [DATE], with multiple diagnoses including stroke with right sided paralysis, syncope, difficulty in walking, and tachycardia. The EMR continued to show R352 resided in the same room while residing in the facility. R352's MDS (Minimum Data Set) dated October 6, 2023, showed R352 had independent cognitive skills for daily decision making. The MDS continued to show on admission R352 required moderate assistance with transfers on and off the toilet. On October 16, 2023, at 10:41 AM, R352 was sitting in her wheelchair in her room. R352 said she has gotten stuck in her bathroom twice and the bathroom call light pull cord does not activate the call light.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Environmental Deficiencies · Deficient, Provider has date of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

$44,220 in federal fines across 2 penalties. 1 Medicare payment denial on record.

  • $21,960 — penalty dated 2026-04-13
  • $22,260 — penalty dated 2025-08-21
  • Medicare payment denial — starting 2024-08-30 for 20 days

Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.

Part of a chain

This home belongs to FRANCISCAN COMMUNITIES — 6 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →

RatingThis homeChain avg
Overall 4 of 54.0≈ chain avg
Health inspection 3 of 52.8+0.2 vs chain
Staffing 4 of 54.5-0.5 vs chain
Quality measures 5 of 54.2+0.8 vs chain
The other 5 homes this chain runs (chain average 4.0★, per CMS)

A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.

Who owns this facility

Owner / managerTypeRoleShareSince
FRANCISCAN SISTERS OF CHICAGO SERVICES CORPORATIONOrganization5% OR GREATER DIRECT OWNERSHIP INTEREST100%since 04/22/1988
RAMIREZ-JUSTIN, ANDREAIndividualCORPORATE DIRECTOR; CORPORATE OFFICER; ADP OF THE SNFsince 08/23/2020
STARK, JAMESIndividualCORPORATE DIRECTOR; CORPORATE OFFICER; ADP OF THE SNFsince 02/19/2014
UMANSKIY, REGINAIndividualCORPORATE DIRECTOR; CORPORATE OFFICERsince 07/05/2022
PARKHILL, ROBERTAIndividualCORPORATE OFFICER; ADP OF THE SNFsince 05/18/2021
ROSENBERGER, ROBERTIndividualCORPORATE OFFICERsince 04/11/2023
SHEARER, TRACYIndividualCORPORATE OFFICER; ADP OF THE SNFsince 03/01/1999
BURDA, DIANAIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 04/01/2020
MIRANDA, HEINTJEIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 01/01/2025
VEAL-PROM, NICOLEIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 11/01/2023

CMS files one row per role, so the 20 rows in the source record cover these 10 parties — each is shown once here with every role it holds. Nothing is omitted.

1 organizational owner listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.

Follow the money — this home’s finances

Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.

$29.4M
Net patient revenuemost recent cost report
+0.1%
Operating marginrevenue minus expenses
$1.0M
Related-party expense4% of expenses
Who pays — share of resident-days
Medicaid 25%Medicare 18%Other / private 57%

This home reported $1.0M paid to related parties (affiliated landlords or management companies) in its most recent cost report.

Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2024. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.

Cost & finances

$824per resident / day
operating cost
$25,034per month
≈ monthly operating cost
$825per day
avg. revenue, all payers

Straight from this home’s Medicare cost report (CMS, FY2024). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.

What families pay in IL

Paying with Medicaid

This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Illinois Medicaid page.

Typical monthly cost in Illinois
$8,304/mo
Nursing home (semi-private)
$9,216/mo
Nursing home (private)
$6,219/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 146029. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-08-21, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

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