Mt Alverna Home INC
6765 State Road, Parma, OH 44134 · Non profit - Corporation · 153 certified beds · (440) 843-7800 Medicare & Medicaid certified
The public record raises real questions here. Weigh the concerns below carefully.
- no federal fines or payment denials on record
- it has citations for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0607, F0609, F0610) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
- a high number of inspection citations overall (27) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
- its independent health-inspection rating is low (2/5)
One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.
A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.
| Health inspectionSurveyor-assigned, ranked within your stateInspector-verified | 2 of 5 |
| StaffingFrom payroll records (PBJ) | 3 of 5 |
| Quality measuresSelf-reported by the facility | 3 of 5 |
Location & what’s nearby
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Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.
Quality measures — how residents actually fare
| Overall quality measures | 3 of 5 |
| Long-stay residentspeople who live here | 5 of 5 |
| Short-stay residentsrehab / post-hospital | 2 of 5 |
Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.
Trend — is this home getting better or worse?
Over 2025-02 to 2026-06, this home’s CMS overall rating improved from 3 to 4 stars. From monthly CMS archive snapshots.
Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.
See all quality measures vs. state & national benchmarks
| Measure | This home | State avg | Typical state | vs typical state |
|---|---|---|---|---|
| Long-stay residents whose need for help with daily activities increased | 6.7% | 5.3% | 15.4% | worse than state‡ — see note marked double-dagger below the table |
| Long-stay residents who lose too much weight | 5.0% | 6.2% | 5.4% | typical |
| Long-stay residents with a catheter left in their bladder | 0.8% | 0.2% | 0.9% | worse than state‡ — see note marked double-dagger below the table |
| Long-stay residents with a urinary tract infection | 0.2% | 0.4% | 2.0% | better than state‡ — see note marked double-dagger below the table |
| Long-stay residents with depressive symptoms | 0.5% | 30.1% | 6.5% | better than state‡ — see note marked double-dagger below the table |
| Long-stay residents who were physically restrained | 0.0% | 0.1% | 0.1% | better |
| Long-stay residents with falls causing major injury | 1.9% | 3.2% | 3.3% | better |
| Long-stay residents whose ability to walk worsened | 9.3% | 6.1% | 16.1% | worse than state‡ — see note marked double-dagger below the table |
| Long-stay residents on antianxiety or hypnotic medication | 12.4% | 25.5% | 18.9% | better |
| Long-stay residents given the seasonal flu vaccine | 98.3% | 94.5% | 95.3% | typical |
| Long-stay residents with pressure ulcers | 4.3% | 3.4% | 4.7% | typical |
| Long-stay residents with worsening bladder/bowel control | 28.4% | 21.4% | 21.2% | worse |
| Long-stay residents who got an antipsychotic medication§ — see the note below the table | 10.7% | 8.8% | 17.1% | better |
| Short-stay residents who newly got an antipsychotic medication | 0.7% | 1.2% | 1.4% | better |
| Short-stay residents given the seasonal flu vaccine | 92.5% | 75.6% | 79.4% | better |
| Short-stay residents rehospitalized after admission | 32.8% | 24.9% | 22.6% | worse |
| Short-stay residents with an outpatient ER visit | 12.4% | 12.9% | 12.0% | typical |
| Long-stay hospitalizations per 1,000 resident days | 2.11 | 1.73 | 1.67 | worse |
| Long-stay outpatient ER visits per 1,000 resident days | 2.39 | 1.80 | 1.80 | worse |
‡ On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.
§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.
CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.
Short-stay rehab — if you are coming here from a hospital
Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.
45.8% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — which CMS reads as no different from the national rate. This is CMS’s risk-adjusted rate over 348 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.
Met the expected recovery: 54.1% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 183 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.
Therapy staffing: this home’s payroll records show 0.39 therapist hours per resident per day in 2026Q1 — more than 67% of the 13,892 homes that report any therapy hours at all.
Weekend therapy: weekend therapy hours are 24% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.
This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.
See every short-stay measure CMS publishes for this home
| Measure | This home | U.S. median | Period covered | CMS’s call |
|---|---|---|---|---|
| Got home and stayed homeRate of successful return to home or community from a SNF | 45.8%CMS range 40.2–50.9 | 51.5% | Oct 2022–Sep 2024 | no different from U.S. |
| Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF | 11.5%CMS range 9.0–14.2 | 10.7% | Oct 2022–Sep 2024 | no different from U.S. |
| Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge | 54.1% | 56.6% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge | 38.2% | 52.8% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge | 62.8% | 50.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified | 99.2% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting | 98.0% | 100.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge | 100.0% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay | 0.0% | 0.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened | 4.2% | 1.9% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization | 10.3%CMS range 7.5–13.7 | 7.1% | Oct 2023–Sep 2024 | worse than U.S. |
| Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs | 0.94 | 1.02 | Oct 2022–Sep 2024 | CMS makes no comparison for this measure |
From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.
Staffing
How full it usually is: this home is certified for 153 beds and averages 141.2 residents a day — about 92% occupied, or roughly 12 beds typically open. It runs fairly full. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.
Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.88 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 0.38 is below the 0.55-hour RN benchmark and nurse-aide staffing of 2.20 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.
Weekend coverage: total nurse staffing is 3.49 hrs/resident/day on weekends vs 4.04 on weekdays — 13% thinner on weekends. RN hours go from 0.43 to 0.25 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)
This home’s total nursing-staff turnover of 49% is about the same as the national median of 45%.
Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.
Inspection trend
Deficiencies are unchanged from the previous inspection. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.
Inspection deficiencies
State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.
Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.
27 citations, most serious first. The 10 most serious are shown; the remaining 17 are one tap away and print in full.
- Potential for harm · F2026-05-07 · tag F0800 — widespreadProvide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on resident interviews, staff interviews, facility documents and policy review, the facility failed to ensure residents were served a variety of meal choices. This had the potential to affect all residents residing in the facility except three Residents (#29, #54 and #125) who were identified by the facility as not receiving food by mouth (NPO) or from the kitchen. The facility census was 136.Findings include: Interview on 05/06/26 at 9:15 A.M. with Resident #24 revealed the food choices were always the same and rotated throughout each week. Resident #24 revealed she was served a lot of pasta and potatoes and little variations of alternatives. Resident #24 revealed the food quality had gone downhill over the last few months.Review of the weekly menu dated 05/03/26 through 05/09/26 revealed 5 out of 7 breakfast meals, 5 out of 7 lunch meals, and 4 out of 7 dinner meals, within the same week served a variation of potatoes. Review of the menu revealed the following:On 05/03/26 the breakfast meal consisted of breakfast potatoes, the lunch meal potato soup, and the dinner meal…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2026-05-07 · tag F0812 — failed to store, cook, and serve food safely — widespreadProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations, resident interviews, staff interviews, and facility policy review, the facility failed to ensure meals were served in a timely manner to ensure proper temperature and failed to ensure hairnets were worn to ensure proper sanitation. This had the potential to affect all residents residing in the facility except three Residents (#29, #54 and #125) who were identified by the facility as not receiving food by mouth (NPO) or from the kitchen. The facility census was 136.Findings include: Interview on 05/05/26 at 1:48 P.M. with Certified Nurse Assistant (CNA) #927 revealed residents in the facility complained about cold and nasty food all the time. CNA #927 revealed staff had to call the kitchen all the time with resident complaints.Interview on 05/06/26 at 9:15 A.M. with Resident #24 revealed the food was never hot and it always arrived late. Resident #24 revealed the food quality had gone downhill over the last few months.Interview on 05/06/26 at 12:11 P.M. with Resident #109 revealed the food was always cold and he requested to have his tray warmed up or served…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-05-07 · tag F0550 — failed to protect resident dignity and rights — isolatedHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, resident record reviews, staff interview, and facility policy review, the facility failed to ensure residents were treated with dignity during dining. This affected one resident (#30) of two reviewed for dignity. The facility census was 136.Findings include: 1.Review of the medical record for Resident #30 revealed she was admitted to the facility on [DATE] with diagnoses that included hemiplegia and hemiparesis, hypertension, and hyperlipemia.Review of Staff Assessment for Mental Status (SAMS) assessment revealed Resident #30 had a memory problem, had modified independence regarding task of daily life. Review of the SAMS assessment revealed Resident #30 was impaired on one side of the upper and lower extremities and was dependent on staff for activities of daily living (ADLs).Review of the care plan dated 02/08/22 revealed Resident #30 had a self-care performance deficit related to hemiplegia, aphasia, and muscle weakness and required the services and support of the facility with…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-05-07 · tag F0684 — failed to provide proper treatment and quality of care — isolatedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to ensure Resident #139's new wound was identified and treated before developing a large size, becoming infected, and beginning to heal independent of facility action. This affected one of three residents reviewed for changes in status. The total census was 136. Findings include: Record review of Resident #139 revealed he was admitted [DATE] and discharged to home on [DATE]. His diagnoses included diabetes, venous insufficiency, and symbolic dysfunctions. His minimum data set assessment dated [DATE] revealed he had mild or no cognitive impairment and needed substantial or moderate assistance with toileting, bathing, and dressing the lower body. His admission assessment revealed he entered the facility with no edema and with wounds on his right and left toes and the top of his right foot. Records until 04/16/26 identified no evidence of any assessment, treatment, or acknowledgement of a wound to his right lateral leg.Record review of Resident #139 revealed…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-05-07 · tag F0688 — failed to keep residents mobile / prevent decline — isolatedProvide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on resident record review, resident interviews, staff interviews, and facility policy review, the facility failed to ensure restorative programs were implemented. This affected three residents (#24, #31, #130) of three reviewed for restorative services. The facility census was 136.Findings include: 1.Review of the medical record for Resident #24 revealed she was admitted to the facility on [DATE] with diagnoses that included multiple sclerosis (MS), contractures of the muscles, multiple sites, and scoliosis.Review of the physician orders dated 03/26/25 revealed an order for Passive Range of Motion (PROM) Bilateral Upper Extremities (BUE) and Active Assisted Range of Motion (AAROM) Bilateral Lower Extremities (BLE) 3-6 times per week in 15-minute sessions.Review of the physician orders dated 07/02/25 revealed an order for Resident #24 to wear bilateral dynamic Ankle-Foot Orthosis (AFO) splints BLE for contracture management to be worn for up to 2 hours during the day and only to be completed with therapy or…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-05-07 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on resident record review, resident interview, staff interviews, and facility policy review, the facility failed to provide care and services to prevent a fall during a mechanical lift transfer. This affected one resident (#24) of three reviewed for falls. The facility census was 136.Findings include: Review of the medical record for Resident #24 revealed she was admitted to the facility on [DATE] with diagnoses that included multiple sclerosis (MS), contractures of the muscles, multiple sites, and scoliosis.Review of Resident #24's physician orders dated 01/23/25 revealed an order for two person care for ADLs.Review of the Minimum Data Set (MDS) assessment dated [DATE] revealed Resident #24 had a Brief Interview for Mental Status (BIMS) score of 15 that indicated she was alert and oriented to person, place, and time. Review of the MDS assessment revealed Resident #24 was impaired on both sides, upper and lower extremities, and was dependent on staff for activities of daily living (ADLs).Review of the care…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-05-07 · tag F0806 — failed to honor food preferences — isolatedEnsure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, resident record review, staff interview, and facility policy review, the facility failed to ensure resident meal preferences were honored. This affected one resident (#109) of one reviewed for preferences. The facility census was 136.Findings include: Review of the medical record for Resident #109 revealed he was admitted to the facility on [DATE] with diagnoses that included cerebral infarction, hemiplegia and hemiparesis affecting right dominant side, and hypertension.Review of the physician orders dated 03/05/25 revealed an order for Resident #109 to receive double portions for all meals with extra gravy.Review of the physician orders dated 04/03/25 revealed an order for general diet, regular texture and thin liquids.Review of the care plan dated 04/29/25 revealed Resident #109 had variable food intakes with need for supplementation with interventions that included honor food preferences.Review of the Minimum Data Set (MDS) assessment dated [DATE] revealed Resident #109 had a brief…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-07-02 · tag F0684 — failed to provide proper treatment and quality of care — isolatedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, interview, and facility policy review, the facility failed to ensure blood glucose testing (BGT) was completed per the physician's order. This finding affected one (Resident #150) of three residents reviewed for BGT. The facility census was 140. Findings include: Review of Resident #150's medical record revealed the resident was admitted on [DATE] with diagnoses including encephalopathy, type two diabetes, and dementia. Resident #150 was discharged on 03/27/25. Review of Resident #150's physician orders revealed an order dated 03/11/25 (discontinued 03/22/25) for a general diet, soft and bite sized texture, thin liquid consistency; and an order dated 03/23/25 for a consistent carbohydrate diet, regular texture, thin liquid consistency (CCD). Review of Resident #150's physician orders revealed an order dated 03/11/25 (discontinued 03/15/25) for sliding scale insulin coverage. The order listed Humalog (fast acting insulin) and provided the following additional parameters: if the blood sugar…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2024-12-12 · tag F0812 — failed to store, cook, and serve food safely — widespreadProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review and staff interview the facility failed to ensure food was served and stored in a clean and sanitary manner. This had the potential to affect all 142 residents in the facility that consumed food from the kitchen. Findings Include: Observation of the kitchen area with Assistant Dietary Manager (ADM) #522 on 12/09/24 between 8:45 A.M. and 9:15 A.M. revealed the following that was observed and verified the time of discovery: 1. In the dry storage area an open packed of white rice with no date, an open bag of dinner rolls with no date, an open box of stuffing with no date, two containers of granulated sugar that were open with no date, an open box of bread crumbs with no date, and an open box of yellow cake with no date. 2. In the walk-in refrigerator two bags of open salad mix that were not sealed, an open package of pepperoni with no date, an open package of cheddar cheese with no date, an open package of tater tots with no date, and an open package of catfish with no date. 3.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-12-12 · tag F0842 — failed to keep accurate, complete medical records — isolatedSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and staff interview, the facility failed to ensure a complete and accurate medical record for Resident #9. This affected one of twenty six sampled residents for medical record accuracy. Findings Include: Resident #9 was admitted to the facility on [DATE] with diagnoses that included metabolic encephalopathy, heart failure and Parkinson's disease. Review of the most recent Minimum Data Set (MDS) 3.0 assessment dated [DATE] revealed Resident #9 was severely cognitive impaired and required hands on assistance of one staff person for completing activities of daily living such as toileting, transfers and bed mobility. The assessment further noted that Resident #9 required supervision for eating activities. Review of the most recent dietary notes dated 12/04/24 and 11/22/24 revealed concerns related to accuracy of weights related to a hospitalization and concerns related to variations of weights due to diuretic medications (medications that increase urination and can cause significant unintended…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
Show the remaining 17 citations
- Potential for harm · Fcited before2024-11-05 · tag F0812 — failed to store, cook, and serve food safely — widespreadProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations, interviews, staff training, and policy review, the facility failed to maintain a sanitary kitchen and failed to ensure food and liquids were stored in accordance with professional standards for food safety. This had the potential to affect all 142 residents residing in the facility and receiving food from the facility's main kitchen. Findings include: 1. Observations of the kitchen on 10/23/24 at 11:30 A.M. revealed wet and dry food debris that covered the floor of the entire kitchen. The garbage receptacle had a lid that split in the middle to allow trash to enter the can, the lid had a heavy layer of dry food debris covering the lid. The reach in refrigerator had dried food and liquid debris on the shelving. The dispensing spouts for the coffee maker had caked on dry liquid. A five-gallon bucket, which was located on the dirty side of the kitchen near the dishwasher, had broken porcelain plates and other miscellaneous items in it and it was filled with fruit flies. The observations of the kitchen were verified with Dietary Director (DD) #201. DD #201 then…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-11-05 · tag F0803 — failed to meet residents' dietary needs — patternEnsure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations, interview, review of facility menu and review of staff training, the facility failed to follow menus in regard to portion sizes and recipes in regard to food preparation. This affected 29 (#78, #80, #81, #82, #83, #86, #87, #88, #89, #91, #93, #96, #100, #101, #103, #104 #107, #108, #112, #113, #114, #115, #116, #118, #122, #123, #124, #125, and Resident #126) of 49 residents residing on the east wing of the third floor. Findings include: Review of the menu for the current week revealed lunch on 10/23/24 was chicken dumpling soup, country fried chicken with gravy, roasted potatoes and carrots, pudding, and milk. The portion size of the chicken dumpling soup indicated an eight ounce serving and to use an orange-colored scoop. Observations of meal service on the third floor servery on 10/23/24 at 12:15 P.M. revealed staff were plating country fried steak without the gravy. During the observation Dietary Director (DD) #201 asked the staff why are you not putting gravy on the steak? Dietary Aide (DA) #202 stated the gravy is not on the meal ticket so I wasn't sure…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-11-05 · tag F0804 — failed to serve food at safe, palatable temperature — patternEnsure food and drink is palatable, attractive, and at a safe and appetizing temperature.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations, resident interviews, staff interviews, review of facility menus, review of staff trainings, and review of policies and procedures, the facility failed to maintain appropriate and appetizing food temperatures. This had the potential to affect 29 (Resident #78, #80, #81, #82, #83, #86, #87, #88, #89, #91, #93, #96, #100, #101, #103, #104 #107, #108, #112, #113, #114, #115, #116, #118, #122, #123, #124, #125, and Resident #126) of 49 residents residing on the east wing of the third floor. Findings include: Interview on 10/23/24 at 8:37 A.M. with Resident #74 revealed foods that were supposed by hot were served warm. Interview on 10/23/24 at 8:53 A.M. with Resident #89 revealed the food was not hot. Observations of food preparation in the third floor servery on 10/23/24 at 12:22 P.M. revealed country fried steak and roasted potatoes with carrots being plated for meal delivery. After the foods were placed on a plate, a cover was placed on the plate and the plate placed on tray. Interview with Dietary Aide (DA) #202, at the time of the observation, revealed the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-09-03 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolatedProvide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interview, the facility failed to ensure physician's orders were followed timely to change the resident's suprapubic catheter (a catheter that drains urine from the bladder through a small incision in the abdomen). This affected one (Resident #64) of three residents reviewed for urinary catheters. The facility census was 144. Findings include: Review of the medical record for Resident #64 revealed an admission date of 01/22/21 with diagnoses including multiple sclerosis (a potentially disabling disease of the brain and spinal cord) and neuromuscular dysfunction of the bladder (a condition where the muscles in the bladder wall do not contract and relax properly causing problems with urination). Review of the physician's orders for Resident #64 revealed she had an order dated 03/01/24 to change the suprapubic catheter on evening shift every 30 days and as needed for blockage related to urinary retention. This order was discontinued on 06/11/24. Resident #64 also had an order dated 07/12/24 to change the suprapubic catheter on the evening shift every 30 days…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-02-28 · tag F0609 — failed to report abuse allegations — isolatedTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to timely report potential mistreatment or abuse to the State Agency identified for Resident #92. This affected one (Resident #92) of three residents reviewed for abuse. The facility census was 145. Findings include: Review of the medical record for Resident #92 revealed an admission date of 04/04/23 with diagnoses including hypertension, anxiety and depression. Review of the quarterly Minimum Data Set (MDS) 3.0 assessment dated [DATE] revealed Resident #92 had intact cognition. She had adequate hearing, clear speech, was able to understand others and make herself understood. Resident #92 had no behaviors and was incontinent of bowel and bladder. She required substantial to moderate assist with toileting hygiene. Review of the progress note dated 02/22/24 at 10:37 A.M. by Licensed Social Worker (LSW) #206 revealed Resident #92's daughter called stating she had concerns with something that happened during her mother's care. A family meeting was scheduled…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2023-12-14 · tag F0804 — failed to serve food at safe, palatable temperature — widespreadEnsure food and drink is palatable, attractive, and at a safe and appetizing temperature.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review the facility failed to provide palatable meals and failed to ensure food was served at adequate temperatures. This had the potential to affect all residents residing in the facility. The facility census was 151. Findings include: Interviews on 12/13/23 from 9:18 A.M. to 9:55 A.M. with Resident #128 and Resident #14 revealed their meals were cold at times. Interview on 12/13/23 at 3:11 P.M. with Resident #141 revealed his meals were almost always cold, including his soups and coffee. Interview 12/13/23 at 3:16 P.M. with State Tested Nursing Assistants (STNAs) #208 and #210 revealed they were aware of multiple concerns related to cold foods. Interview on 12/13/23 at 3:20 P.M. with Resident #109 revealed his food was often cold. Resident #109 stated his family often provided him with food, and he had a microwave in his room to heat the food his family brought. Resident #109 stated, If it wasn't for my family, I would starve. Observation of meal service on 12/13/23 beginning at 4:45 P.M. revealed a pan of cut up chicken that was in…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2023-12-14 · tag F0809 — failed to serve meals on a reasonable schedule — widespreadEnsure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, record review, and interview the facility failed to ensure timely meal service. This had the potential to affect all residents residing in the facility. The facility census was 151. Findings include: Review of the mealtime schedule revealed breakfast was served from 7:30 A.M. to 9:00 A.M., lunch was served from 12:00 P.M. to 1:00 P.M., and dinner was served from 5:00 P.M. to 6:30 P.M. Interviews on 12/13/23 from 9:18 A.M. to 9:55 A.M. with Resident #128 and Resident #14 revealed their meals were often late. Interview on 12/13/23 at 3:11 P.M. with Resident #141 revealed his meals were almost never on time. Interview on 12/13/23 at 3:16 P.M. with State Tested Nursing Assistants (STNAs) #208 and #210 stated they worked from 7:00 A.M. to 7:00 P.M., and meals were often late. STNAs #208 and #210 stated there were occasions when the dinner meals were not served until between 6:30 P.M. and 6:45 P.M. Interview on 12/13/23 at 3:20 P.M. with Resident #109 revealed his meals were always late. At time of interview STNA #211 entered Resident #109's room to take his dinner…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2022-06-09 · tag F0880 — failed to prevent and control infections — widespreadProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations, staff interview, and review of the Centers for Disease Control and Prevention (CDC) guidelines, the facility failed to ensure staff wore eye protection to prevent the spread of Covid-19. This had the potential to affect 135 residents residing at the facility. The facility also failed to ensure oxygen tubing was changed weekly affecting Resident #33, #67 and #79 out of 38 residents receiving oxygen. The facility also failed to ensure the proper use of gloves during meal pass. This affected 135 residents in the facility. 1. Observation on 06/06/22 at 11:30 A.M. of State Tested Nursing Assistant (STNA) #791 walking out of a resident's room revealed STNA #791 was wearing an N95 mask and no eyewear. Interview at this time, with STNA #791 revealed she was an agency nurse and the facility gave her an N95 mask to wear at the start of her shift. Observation and interview on 06/06/22 of STNA #791 at 2:39 P.M., revealed she was wearing an N95 and eye protection. STNA#791 stated at 2:00 P.M. she was given eye protection to wear for the rest of her shift. Observation and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2022-06-09 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review the facility failed to ensure medications were not left unattended at the resident bedside. This affected one ( Resident #79) of 135 residents observed for environmental safety. The census was 135. Findings Included: Review of the medical record for Resident #79 revealed an admission date of 08/12/21 and diagnoses including Chronic Obstructive Pulmonary Disease (COPD) and emphysema. Review of orders for June 2022 revealed Ventolin HFA Aerosol solution 90 micromilligram (mcg)/Actuation Breath Activated Powder Inhaler (ACT) (used to treat wheezing and shortness of breath ) two puff inhale orally four times a day for shortness of breath (SOB) and one puff inhale orally every four hours as needed for SOB. Additional orders included Fluticasone/salmeterol 100/50 mcg inhaler (improve breathing and control symptoms of asthma) one puff inhale orally two times a day for COPD and Spiriva Handihaler (Bronchodilator) one capsule inhale orally one time a day for COPD. There was no order to leave medications at bedside. Observation on 06/06/22 at…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2019-07-18 · tag F0868 — widespreadHave the Quality Assessment and Assurance group have the required members and meet at least quarterly
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interview, the facility failed to ensure the Medical Director (MD) and the Administrator attended the Quality Assessment and Assurance (QAA) and the Quality Assurance Performance Improvement (QAPI) meetings quarterly. This had the potential to affect all 139 residents residing in the facility. Findings include: Interview on 07/18/19 at 1:40 P.M. with Administrator, Director of Nursing (DON), and the Director Resident Services (DRS) #503 revealed the QAA and QAPI meetings are conducted monthly with facility department directors, DON,and Administrator, but the Medical Director and contracted services staff attend quarterly. Review of the sign in sheets titled, Monthly QAA and Ethics Committee Meeting Sign-In Sheet dated 07/23/18, 01/22/19, and 04/29/19 revealed only on 04/29/19 the Administrator and Medical Director were in attendance. Interview on 07/18/19 at 1:57 P.M. and 2:15 P.M. the DRS #503 confirmed the Medical Director and the Administrator were not in attendance for the QAA and QAPI meetings on 07/23/18 and 01/22/19. DRS #503 stated she didn't have…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2019-07-18 · tag F0553 — failed to let residents help plan their care — isolatedAllow resident to participate in the development and implementation of his or her person-centered plan of care.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to notify and involve Resident #35's power of attorney in care conferences and care planning. This affected one of one resident reviewed for participation in care planning. The facility census was 139. Findings include: Review of the medical record for Resident #35 revealed he was admitted on [DATE] with diagnoses of Alzheimer's disease, vascular dementia, and unspecified mood disorder. Review of the Minimum Data Set (MDS) 3.0 assessment dated [DATE] revealed a Brief Interview for Mental Status (BIMS) score of 99, indicating severe cognitive impairment. Review of advanced directives revealed Resident #35 had a valid power of attorney in place identifying his daughter as his decision maker. Review of the nurses note dated 07/07/19 at 9:23 P.M., Resident #35's daughter was noted to express concerns of not being invited to care conferences. Interview with Medical Records #500 on 07/17/19 at 8:15 A.M. confirmed Resident #35's daughter did not receive mailed…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2019-07-18 · tag F0607 — failed to have anti-abuse policies — isolatedDevelop and implement policies and procedures to prevent abuse, neglect, and theft.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and staff interview, the facility failed to implement its abuse policy related to an allegation of verbal abuse by Resident #82's family. This affected one of two residents reviewed for abuse (Resident #82). The facility census was 139. Findings Include: Resident #82 was admitted the facility on 05/23/19 with diagnoses including multiple sclerosis, broken internal left knee prosthesis and chronic heart failure. Interview with the family member of Resident #82 on 07/16/19 at 2:30 P.M. revealed on 06/28/19 Physical Therapy Assistant (PTA) #900, while completing treatment with family present, began to speak to Resident #82 in a way that was not appropriate to Resident #82's family. Per Resident #82's family from the moment PTA #900 entered Resident #82's room PTA #900 had an unfriendly tone and was verbally abusive to Resident #82 regarding her home going situation and progress in therapy. PTA #900 stated the resident was going backwards and no one in her family could help her with homegoing therapy training (Resident #82 lives at home with 24-hour assistance…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2019-07-18 · tag F0609 — failed to report abuse allegations — isolatedTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and staff interview, the facility failed to ensure an allegation of verbal abuse was reported to the state agency as required. This affected one of two residents reviewed for abuse (Resident #82). The facility census was 139. Findings Include: Resident #82 was admitted the facility on 05/23/19 with diagnoses including multiple sclerosis, broken internal left knee prosthesis and chronic heart failure. Interview with the family member of Resident #82 on 07/16/19 at 2:30 P.M. revealed on 06/28/19 Physical Therapy Assistant (PTA) #900, while completing treatment with family present, began to speak to Resident #82 in a way that was not appropriate to Resident #82's family. Per Resident #82's family from the moment PTA #900 entered Resident #82's room PTA #900 had an unfriendly tone and was verbally abusive to Resident #82 regarding her home going situation and progress in therapy. PTA #900 stated the resident was going backwards and no one in her family could help her with homegoing therapy training (Resident #82 lives at home with 24-hour assistance from her…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2019-07-18 · tag F0610 — failed to investigate and act on abuse reports — isolatedRespond appropriately to all alleged violations.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and staff interview, the facility failed to complete an investigation of an allegation of verbal abuse. This affected one of two residents reviewed for abuse (Resident #82). The facility census was 139. Findings Include: Resident #82 was admitted the facility on 05/23/19 with diagnoses including multiple sclerosis, broken internal left knee prosthesis and chronic heart failure. Interview with the family member of Resident #82 on 07/16/19 at 2:30 P.M. revealed on 06/28/19 Physical Therapy Assistant (PTA) #900, while completing treatment with family present, began to speak to Resident #82 in a way that was not appropriate to Resident #82's family. Per Resident #82's family from the moment PTA #900 entered Resident #82's room PTA #900 had an unfriendly tone and was verbally abusive to Resident #82 regarding her home going situation and progress in therapy. PTA #900 stated the resident was going backwards and no one in her family could help her with homegoing therapy training (Resident #82 lives at home with 24-hour assistance from her husband). Per Resident #82's…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2019-07-18 · tag F0656 — failed to write and follow a full care plan — isolatedDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview the facility failed to ensure Resident #76 and #7's care plan. This affected two of 31 residents reviewed for care plans. The facility census was 139. Findings include: 1. Record review of Resident #76 revealed an admission date of 03/24/19. Diagnoses included unspecified dementia with behavioral disturbance, lymphedema, heart failure, and localized edema. The annual Minimum Data Set (MDS) 3.0 assessment dated [DATE] revealed the resident had impaired cognition. Review of the current care plan was silent for edema. Review of the physician's note dated 02/27/19 revealed Resident #76 had severe pedal edema and purplish discoloration. It was explained to Resident #76 that since she refused the compression stockings she needed to elevate her lower extremities. The plan was to encourage frequent elevation of the lower extremities. Another physician's note dated 06/19/19 revealed Resident #76 exhibited edema. Observation on 07/16/19 at 9:29 A.M. revealed Resident #76 was observed…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2019-07-18 · tag F0657 — failed to keep the care plan current — isolatedDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to revise the care plan for Resident #30. This affected one resident of two residents reviewed for non-pressure skin conditions. The facility census was 139. Findings include: Record review revealed Resident #30 was admitted to the facility on [DATE] with diagnoses including weakness, hypertension, and hypothyroidism. The quarterly Minimum Data Set (MDS) 3.0 assessment dated [DATE] revealed impaired cognition. Resident #30 required extensive assistance of two staff for bed mobility and extensive assistance of one staff for transfers and toilet use. Review of the physician's notes dated 07/05/19 revealed Resident #30 had complained of a itchy rash that started a month ago. Physical exam revealed a patch of scattered macules (flat, distinct, discolored area of skin). Resident #30 was treated with Triamcinlone cream (treatment for itchiness and redness). Review of the care plan dated 04/22/19 for pressure sores and skin was silent for the rash and the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- No harm found · C2019-07-18 · tag F0623 — widespreadProvide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and staff interview, the facility failed to ensure the state ombudsman was notified of resident transfers to the hospital. This affected one (Resident #149) of one resident reviewed for hospitalization and had the potential to affect all 139 residents currently residing in the facility. Findings include: Resident #149 was admitted to the facility on [DATE] with diagnoses that included chronic kidney disease, cerebral infarction without residual deficits, and hypertension. Review of nursing progress notes and resident census records revealed Resident #149 was sent out and subsequently admitted to a local hospital on [DATE]. Resident #149 was admitted to the hospital and did not return to the facility. Review of the electronic chart revealed no evidence the state ombudsman was notified of Resident #30's transfer to the hospital. On 07/17/19 at 8:20 A.M. the Director of Social Services verified the facility did not notify the state ombudsman of Resident #149's transfer to the hospital. The…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.
- Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
- Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
- State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Fines & penalties
No federal fines in the current CMS record.
Part of a chain
This home belongs to FRANCISCAN COMMUNITIES — 6 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →
| Rating | This home | Chain avg | |
|---|---|---|---|
| Overall | 2 of 5 | 4.0 | -2.0 vs chain |
| Health inspection | 2 of 5 | 2.8 | -0.8 vs chain |
| Staffing | 3 of 5 | 4.5 | -1.5 vs chain |
| Quality measures | 3 of 5 | 4.2 | -1.2 vs chain |
The other 5 homes this chain runs (chain average 4.0★, per CMS)
A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.
Who owns this facility
| Owner / manager | Type | Role | Share | Since |
|---|---|---|---|---|
| FRANCISCAN SISTERS OF CHICAGO SERVICES CORPORATION | Organization | 5% OR GREATER DIRECT OWNERSHIP INTEREST | 100% | since 01/07/2009 |
| PARKHILL, ROBERTA | Individual | CORPORATE DIRECTOR; CORPORATE OFFICER | — | since 05/18/2021 |
| RAMIREZ-JUSTIN, ANDREA | Individual | CORPORATE DIRECTOR; CORPORATE OFFICER | — | since 08/23/2020 |
| STARK, JAMES | Individual | CORPORATE DIRECTOR; CORPORATE OFFICER | — | since 02/19/2014 |
| UMANSKIY, REGINA | Individual | CORPORATE DIRECTOR; CORPORATE OFFICER | — | since 07/05/2022 |
| ROSENBERGER, ROBERT | Individual | CORPORATE OFFICER | — | since 04/11/2023 |
| FRANCISCAN COMMUNITIES, INC | Organization | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | — | since 05/01/2012 |
| WELSH, PATRICK | Individual | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | — | since 11/05/2002 |
CMS files one row per role, so the 14 rows in the source record cover these 8 parties — each is shown once here with every role it holds. Nothing is omitted.
2 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.
Follow the money — this home’s finances
Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.
This home reported $1.5M paid to related parties (affiliated landlords or management companies) in its most recent cost report.
Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2024. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.
Cost & finances
Straight from this home’s Medicare cost report (CMS, FY2024). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.
What families pay in OH
This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Ohio Medicaid page.
Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.
Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 366071. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2024-12-12, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →
Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →
Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.