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Briarcliff Health & Rehabilitation Center

5024 Western Avenue, South Bend, IN 46619 · Non profit - Other · 131 certified beds · (574) 318-4600 Medicare & Medicaid certified

Call the home — (574) 318-4600 Need help choosing, fast? Free, unbiased: Eldercare Locator 1-800-677-1116
Abuse/neglect citation on record (F0600) — cited Nov 2023Behavioral-health or dementia-care citation at the harm level (F0740)3 actual-harm citations$10,839 in federal fines
Insights

This home has serious findings on its record. Read them closely before you consider it.

In its favor
  • fewer deficiencies at its most recent standard inspection than at the one before — a sign of improvement
Worth asking about
  • it has an abuse, neglect, or exploitation citation (F0600), cited Nov 2023
  • it has a citation for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0609) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
  • it has 3 actual-harm citations
  • a high number of inspection citations overall (20) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
  • the CMS record shows $10,839 in federal fines (most recent 2024-08-12)
  • its independent health-inspection rating is low (2/5)

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

2/5
CMS overall
2 of 5
Health inspectionSurveyor-assigned, ranked within your stateInspector-verified 2 of 5
StaffingFrom payroll records (PBJ) 3 of 5
Quality measuresSelf-reported by the facility 3 of 5

Location & what’s nearby

Hospital
★★ 2/5 CMS · Emergency dept. usually open 24/7 · ER 24/7
Urgent care / clinic
1010 N Bendix Dr · (574) 245-4980 · Call to confirm hours
Pharmacy
525 S Mayflower Rd · (574) 334-5200 · Call to confirm hours
Grocery
525 S Mayflower Rd · (574) 288-4854 · Call to confirm hours
Park
(833) 822-4425 · Typically dawn to dusk
Place of worship
24828 Fillmore Rd · (574) 472-1433

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measures 3 of 5
Long-stay residentspeople who live here 5 of 5
Short-stay residentsrehab / post-hospital 1 of 5

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Trend — is this home getting better or worse?

Over 2025-02 to 2026-06, this home’s CMS overall rating improved from 1 to 2 stars. From monthly CMS archive snapshots.

Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.

Overall rating2★
Inspection scorelower = better
See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents whose need for help with daily activities increased2.9%11.0%15.4%better
Long-stay residents who lose too much weight3.7%5.5%5.4%better
Long-stay residents with a catheter left in their bladder0.0%0.4%0.9%better than state — see note marked double-dagger below the table
Long-stay residents with a urinary tract infection0.0%1.1%2.0%better
Long-stay residents with depressive symptoms11.4%25.2%6.5%better than state — see note marked double-dagger below the table
Long-stay residents who were physically restrained0.0%0.0%0.1%better than state — see note marked double-dagger below the table
Long-stay residents with falls causing major injury4.8%3.9%3.3%worse
Long-stay residents whose ability to walk worsened3.8%11.9%16.1%better
Long-stay residents on antianxiety or hypnotic medication12.8%23.5%18.9%better
Long-stay residents given the seasonal flu vaccine100.0%95.4%95.3%typical
Long-stay residents with pressure ulcers1.8%3.6%4.7%better
Long-stay residents with worsening bladder/bowel control26.7%23.3%21.2%worse
Long-stay residents who got an antipsychotic medication — see the note below the table14.8%13.6%17.1%better
Short-stay residents who newly got an antipsychotic medication0.0%1.2%1.4%better
Short-stay residents given the seasonal flu vaccine100.0%79.0%79.4%better
Short-stay residents rehospitalized after admission22.5%22.2%22.6%typical
Short-stay residents with an outpatient ER visit21.8%10.8%12.0%worse
Long-stay hospitalizations per 1,000 resident days1.611.611.67typical
Long-stay outpatient ER visits per 1,000 resident days1.301.441.80better

On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.

§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

9.9%U.S. median 10.7%
Went back to hospital
0.04U.S. median 0.31
Therapy hours / resident / day
0.03hours / resident / day
Physical therapy
0.01hours / resident / day
Occupational therapy
<0.01hours / resident / day
Speech therapy

Therapy staffing: this home’s payroll records show 0.04 therapist hours per resident per day in 2026Q1 — more than 2% of the 13,892 homes that report any therapy hours at all.

Weekend therapy: weekend therapy hours are 37% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

See every short-stay measure CMS publishes for this home
MeasureThis homeU.S. medianPeriod coveredCMS’s call
Got home and stayed homeRate of successful return to home or community from a SNFnot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF9.9%CMS range 6.5–15.110.7%Oct 2022–Sep 2024no different from U.S.
Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at dischargenot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at dischargenot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Moving around at dischargePercentage of residents who are at or above an expected ability to move around at dischargenot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified84.6%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care settingnot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final dischargenot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay0.0%0.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened7.7%1.9%Oct 2024–Sep 2025CMS makes no comparison for this measure
Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalizationnot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs0.731.02Oct 2022–Sep 2024CMS makes no comparison for this measure

From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.

Staffing

0.39
RN hours/ resident / day
1.21
LPN hours/ resident / day
2.66
Aide hours/ resident / day
4.26
Total nurse hours/ resident / day
0.19
RN hoursweekends
48.6%
Total nursing turnover
61.5%
RN turnover

How full it usually is: this home is certified for 131 beds and averages 92.5 residents a day — about 71% occupied, or roughly 38 beds typically open. It usually has some room. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 4.26 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 0.39 is below the 0.55-hour RN benchmark and nurse-aide staffing of 2.66 is at or above the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 3.63 hrs/resident/day on weekends vs 4.52 on weekdays — 20% thinner on weekends — a notable drop. RN hours go from 0.47 to 0.19 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

This home’s total nursing-staff turnover of 49% is about the same as the national median of 45%.

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

3
deficiencies at the latest standard inspection (2025-08-08)
8
at the previous standard inspection (2024-08-12)

Deficiencies are fewer than at the previous inspection — improving. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

20 citations, most serious first. The 13 most serious are shown; the remaining 7 are one tap away and print in full.

  • Actual harm · G2025-08-08 · tag F0740 — failed to provide behavioral / mental-health care — isolated
    Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and interview, the facility failed to implement effective, ongoing interventions to prevent behaviors for a resident with a history of behaviors. This deficient practice resulted in a hospitalization due to injuries incurred due to behaviors for 1 of 1 residents reviewed for behavior management. (Resident 1)Finding includes: Resident 1's record review was completed on 8/4/2025 at 2:10 P.M. Diagnoses included, but were not limited to: bipolar type schizoaffective disorder, mild intellectual disability, anxiety disorder and dementia.A Nursing Progress Note dated, 9/19/2025 at 12:15 P.M., and signed by the Director of Nursing (DON), indicated Resident 1 continued to insert foreign objects into his rectum. An Incident Note, dated 11/23/2024 at 6:35 P.M., indicated facility staff had found Resident 1 in his room with blood on his sheets. After staff had assessed the resident, he was found to have had a small pumpkin in his brief with the stem pointed up, toward the rectum with blood noted to the pumpkin stem. Resident 1's rectum was assessed and a butter knife with…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Actual harm · G2024-08-12 · tag F0697 — failed to manage pain — isolated
    Provide safe, appropriate pain management for a resident who requires such services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review, the facility failed to administer medication as needed prior to a dressing change. This deficient practice resulted in severe pain during a treatment for 1 of 1 residents observed for wound care. (Resident 35) Finding includes: During an observation of wound care for Resident 35, on 8/08/2024 at 3:13 P.M. with the ADON and the Unit Manager, the ADON indicated the resident's treatment was to cleanse the resident's wound with wound wash, apply calcium alginate and medi- honey ointment, sprinkle Flagyl (an antibiotic) n the wound bed, and cover the wound with a dry dressing. First, CNA 2 wiped away some zinc barrier cream from around Resident 35's wound with a wet rag. Next, the ADON removed the soiled dressing from the resident's wound. After she washed her hands and donned clean gloves and a clean gown, she cleansed the wound and applied the medi honey ointment and packed the wound. The Resident began yelling Ouch, it hurts! and Please, it hurts! numerous times, during the removal of soiled dressing and packing, cleansing and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Actual harm · G2023-11-29 · tag F0600 — failed to protect residents from abuse and neglect — isolated
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to ensure a cognitively impaired resident was not videoed with derogatory captions on a social media network. This deficient practice had the potential/likelihood of a negative psychosocial outcome, resulting from the facility's noncompliance to protect the resident from humiliation related to the derogatory video and captions. (Resident E) Finding includes: A facility self-report incident #444, dated 11/4/23 at 5:41 P.M., indicated Resident E had been posted on a social media network, titled (name), in a 15 second video, sleeping in bed and CNA 3 speaking in garbled slang speech with an inappropriate text below the video. It was requested CNA 3 immediately delete the video, which she stated she did. A typed statement, undated, indicated the Administrator and the Director of Nursing (DON) had spoken to CNA 4, . the individual/employee who allegedly posted the video of resident [name of resident] on (social Media application) .We became aware of the video via nurse manager on call, [name of Nurse Manager] who had seen the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-03-19 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure staff used a sling in good working order to transfer 1 of 3 residents reviewed with a mechanical sit to stand lift (Resident K). Findings include:A confidential report, dated December 2025, alleged Resident K had a fall when being transferred from bed to his wheelchair. The fall occurred when the sling strap broke, causing the resident to fall to his knees, striking the back of his neck against the bed frame. Initially, the resident had no injuries but later in the day, had increased pain in his knees and neck and was sent to the ER for evaluation and returned the same day.On 3/18/26 at 1:05 P.M., Resident K's record was reviewed. Diagnoses included surgically repaired cervical stenosis (caused pressure on the spinal cord and nerves) with rod and screws in the neck and spinal cord dysfunction with weakness of extremities.A quarterly Minimum Data Set (MDS) assessment, dated 1/22/26, indicated Resident K had no cognitive impairment.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2025-08-08 · tag F0812 — failed to store, cook, and serve food safely — widespread
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review, the facility failed to store food in a sanitary manner related to labeling and dating leftovers and throwing away expired food in the refrigerator for 1 of 1 kitchen and 1 of 1 kitchenettes observed. This had the potential to affect 93 of 95 residents who consumed food from the kitchen and the Memory Care Kitchenette.Findings include:1. During the initial kitchen tour on 7/29/2025 at 9:45 A.M with the Director of Dietary (DD), the following was observed in the three-door refrigerator:-Two premade ham and cheese sandwiches had not been labeled with a made on or use by date. -A plate had sliced tomatoes, onion and shredded lettuce, wrapped in clear plastic but did not have made on or used by dates. -A bag of shredded cheese had been opened but had not been labeled with an opened or use by date. -A container of leftover green beans had not been labeled with a made on or use by date. -A bag of celery labeled with a use by date of 7/26/2025.-A container of diced tomatoes labeled with a use by date of 7/25/2025. -A container of cheese…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-08-08 · tag F0609 — failed to report abuse allegations — isolated
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and interview, the facility failed to report an unusual occurrence that resulted in resident injuries to the Indiana State Survey Agency for 1 of 1 residents reviewed for injuries. (Resident 1)Finding includes:Resident 1's record review was completed on 8/4/2025 at 2:10 P.M. Diagnoses included, but were not limited to: bipolar type schizoaffective disorder, mild intellectual disability, anxiety disorder and dementia. An Incident Note dated, 11/23/2024 at 6:35 P.M., indicated facility staff had found Resident 1 in his room with blood on his sheets. After staff had assessed the resident, he was found to have had a small pumpkin in his brief with the stem pointed up, toward the rectum with blood noted to the pumpkin stem. Resident 1's rectum was assessed and a butter knife with only the handle of the blade was observed outside of the rectum. The resident had indicated he had inserted a straw into his rectum as well. Staff had observed the resident's meal tray and all his utensils were accounted for but there was no straw. Emergency Services was called, as well as…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-08-12 · tag F0880 — failed to prevent and control infections — pattern
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review, the facility failed to ensure 2 of 2 laundry staff transported residents clothing appropriately when delivering them. Finding includes: During an observation on 8/5/2024 at 11:00 A.M., Laundry Aide 4 was pushing a cart with residents personal clothing partially covered with a draw sheet. The sheet only covered the top of the clothing to middle of the items and the lower portion of the clothing was exposed and uncovered. During an observation on 8/8/2024 at 12:55 P.M., Laundry Aide 5 was coming down the hall with a cart with residents' personal items covered with a draw sheet. The items were covered from the top of the clothing to middle of the items and the lower portion of the clothing was exposed and uncovered. During an interview on 8/8/2024 at 12:58 P.M., Laundry Aide 5 indicated they (the resident's clothing)probably should be covered up more. During an interview on 8/8/2024 at 1:03 P.M., the Housekeeping/Laundry Director indicated the draw sheet was what they had to cover the rack, they did not have a cover that covered the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-08-12 · tag F0657 — failed to keep the care plan current — isolated
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility failed to include the resident, or representative, in meetings to review the plan of care for 1 of 3 residents reviewed for care planning. (Resident 17) Finding includes: A record review for Resident 17 was completed on 8/9/2024 at 1:27 P.M. Diagnoses included, but were not limited to, stage 5 chronic kidney disease, unspecified osteoarthritis, and type 2 diabetes mellitus. An admission Minimum Data Set (MDS) assessment, dated 6/5/2024, indicated Resident 17's cognition was intact and she participated in goal setting. During an interview on 8/6/2024 at 9:28 A.M., the resident indicated she had not attended a care plan meeting since her admission on [DATE]. A Social Service Progress Note, dated 5/30/2024, included a brief medical history and her goal of returning to the community after therapy was completed. The record lacked any notes indicating a care plan meeting had been planned or had taken place since Resident 17 was admitted . During an interview on…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-08-12 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview, observation and record review, the facility failed to implement fall prevention interventions related to signage and an adaptive call light system for a resident with repetitive falls for 1 of 20 residents reviewed for falls. (Resident 10) Finding includes: During an interview on 8/7/2024 at 1:41 P.M., Resident 10 indicated she had fallen the previous day and her leg was sore. The staff had told her to call for help when she needed to use the bathroom. A record review was completed for Resident 10 on 8/7/2024 at 1:40 P.M. Diagnoses included, but were not limited to: glaucoma, dementia, type 2 diabetes mellitus, and syncope. A quarterly Minimum Data Set (MDS) assessment, dated 5/23/2024, indicated the resident had severe cognitive impairment and required extensive assistance for transfers. A quarterly Fall Risk Evaluation, dated 8/5/2024, indicated the resident was at high risk for falls. The clinical record indicated Resident 10 had fallen within the last year on the following dates: -8/14/2023 -8/16/2023 -9/6/2023 -9/23/2023 -10/28/2023 -12/6/2023 -5/15/2024…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-08-12 · tag F0755 — failed to provide safe pharmacy services — isolated
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review, the facility failed to maintain a system for reconciliation of controlled substances for 1 of 3 medication carts reviewed. (800 hall medication cart) Finding includes: During an observation on 8/8/2024 at 9:41 A.M. of the Medication Cart on the 800 Hall, the Shift Change Accountability Record for Controlled Substances was missing signatures to indicate the controlled substances had been counted and reconciled by two staff members (the on coming an out going nursing staff member) on the following dates and shifts: -8/1/2024 fist shift did not contain two signatures. -8/4/2024 first shift did not contain two signatures. -8/4/2024 third shift did not contain two signatures. -8/5/2024 third shift did not contain two signatures. -8/6/2024 third shift did not contain two signatures. -8/7/2024 first shift did not contain two signatures. During an interview, on 8/8/2024 at 9:42 A.M., Qualified Medication Aide (QMA) 6 indicated there should not be any missing signatures and staff should always count the controlled substances with another…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-08-12 · tag F0756 — failed to review each resident's drug regimen — isolated
    Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and interview, the facility failed to ensure pharmacy recommendations were reviewed and addressed timely by a physician for 2 of 5 residents reviewed for medications. (Residents 55 and 10) Findings include: 1. Resident 55's record review was completed on 8/7/2024 at 9:58 A.M. A Consult Pharmacist's Medication Regimen Review, dated 12/14/2023, indicated the Pharmacist recommended discontinuing 500 micrograms of Cyanocobalamin (Vitamin B12). The order for Cyanocobalamin was discontinued on 2/12/2024. A Pharmacy Medication Regimen Review form, from the Pharmacist to the Physician, dated 11/13/2023, indicated the Pharmacist recommended discontinuing Biofreeze Gel 4% topical analgesic. The Physician responded to the recommendation form to discontinue the Biofreeze on 12/12/2023 and the Biofreeze Gel 4% was discontinued on 1/11/2024. A Pharmacy Medication Regimen Review form, from the Pharmacist to the attending Physician, dated 2/19/2024, indicated the Pharmacist recommended weekly blood glucose monitoring and the Physician had agreed to the recommendation but did…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-08-12 · tag F0812 — failed to store, cook, and serve food safely — isolated
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review, the facility failed to store and prepare food in a sanitary manner in 1 of 1 kitchens. This had the potential to affect 88 out of 89 residents who ate food prepared in the kitchen. Finding includes: During an observation of the kitchen, with the Dietary Manager (DM), on 8/5/2024 at 9:07 A.M., the following was noted: -Vegetable burgers, strawberries, and 3 tubs of ice cream in the reach-in freezer were not dated. -Food processor bowls stacked together and stored as clean, were still wet on the inside. -The ductwork and ceiling in the food preparation area had a thick layer of dust. -The electrical outlet above the spices was dusty. -Two large and one small pans had missing and/or flaking Teflon coating on the cooking surface. During an interview on 8/5/2024 at 9:20 A.M., the DM indicated the food in the reach-in freezer should have been dated, the food processor bowls should have been dry before stacking them, the ceiling, ductwork, and electrical outlet should have been free of dust, and the Teflon pans should have been replaced.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-08-12 · tag F0921 — failed to keep a safe, functional, sanitary building — isolated
    Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to maintain a sanitary environment related to clean air vents and dirty ceiling tiles on the 500 Hall. Finding includes: During an observation, on 8/8/2024 at 12:30 P.M., a food cart was sitting under an air vent on the 500 hall. The vent had a thick layer of dust and the dust was mixing with condensation, forming droplets of mud. The droplets were falling onto the food cart below it. During a environmental tour with the Director of Maintenance (DM) on 8/8/2024 at 12:30 P.M., the 500 hall had five vents on the ceiling and all 5 vents and the four ceiling tiles surrounding the vents and/or light covers had a thick build up of dust. One of the vents had condensation mixed with the dust and mud colored droplets were dripping down to the floor. During an interview with the DM on 8/9/2024 at 8:30 A.M., he indicated the reason there was condensation on the ceiling vents was due to residents opening their windows in their rooms and causing humidity in the facility. The vents and ceiling tiles should not be dirty and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Environmental Deficiencies · Deficient, Provider has date of correction
Show the remaining 7 citations
  • Potential for harm · D2023-09-01 · tag F0561 — failed to honor residents' choices — isolated
    Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to facilitate self-determination through resident choice, for 1 of 3 residents reviewed, when the facility allowed a resident to be showered by a person who was not an employee and who was not given permission by the resident or resident's responsible party, to shower the resident. (Resident C) Findings include: On 8/31/23 at 3:10 P.M., Resident C's record was reviewed. The resident was admitted to the facility with diagnoses that included Alzheimer's Dementia, dementia, and debility. Resident C's most recent comprehensive MDS (Minimum Data Set), was a Quarterly assessment dated [DATE], and indicated the resident was severely cognitively impaired, had no speech, was rarely able to make herself understood and rarely understood others. The resident required the extensive assistance of 2 people for transfers, required the assistance of 1 person for personal hygiene, and was dependent on a wheelchair for locomotion. The MDS did not code the resident for…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-07-14 · tag F0812 — failed to store, cook, and serve food safely — pattern
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation and interview, the facility failed to maintain clean exhaust ductwork and hoods in the kitchen and above food preparation area. This deficient pracice had the potential to affect 74 of 76 residents that had food prepared in the kitchen. Finding includes: During an observation, on 7/10/23 at 6:19 P.M., it was noted that the ductwork and hoods above the food preparation area were dusty and greasy. During an observation, on 7/11/23 11:50 A.M., ductwork and hoods above food preparation area was still dusty and greasy. During an interview, on 7/10/23 6:19 P.M., Employee 11 indicated she did not know who was responsible for cleaning the duct work and hoods above the food preparation area. During an interview, on 7/11/23 10:41 A.M., Employee 12 indicated he was unsure how often ductwork and hoods are cleaned, and that maintenance was responsible for cleaning them. During an interview, on 7/14/23 10:25 A.M., Employee 13 indicated that ductwork and hoods are cleaned once a month and that the ducts in the kitchen were cleaned on 7/12/2023. He indicated he was new to this…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-07-14 · tag F0657 — failed to keep the care plan current — isolated
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review, observation and interview, the facility failed to revise/update a resident care plan when a wander guard was discontinued for 1 of 21 residents whose care plans were reviewed. (Resident 46) Finding includes: The record for Resident 46 was reviewed on 7/13/2023 at 9:41 A.M. The diagnoses included, but were not limited to: Alzheimer's Disease, vascular dementia without behavioral disturbance, psychotic disturbance, mood disturbance, anxiety, and major depression. A Care Plan, dated 11/4/2021, indicated the Resident has a history of attempting to exit the facility. She utilizes a wander guard. During an observation, on 7/13/2023 at 2:26 P.M., there was no wander guard on the resident wrists or ankles. A Quarterly Minimum Data Set (MDS) Assessment, dated 6/26/2023, indicated wander/elopement alarm is not used. During an interview, on 7/14/2023 at 10:49 A.M., the Director of Nursing indicated that it was a joint effect of all Interdisciplinary Team (IDT) to update the care plans. They run off a report prior to morning meeting and review/update then on Wednesdays…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-07-14 · tag F0677 — failed to help fully-dependent residents with daily care — isolated
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, record review and interviews, the facility failed to ensure showers and/or nail care was provided for 2 of 5 residents reviewed for Activities of Daily Living (ADL) needs. (Residents 44 and 48) Findings include: 1. The clinical record for Resident 44, reviewed on 7/13/2023 at 10:57 A.M., indicated the resident had diagnoses including, but not limited to: seizures, diabetes mellitus, end stage renal disease, dependence on dialysis, mild cognitive impairment, urine retention, hemiplegia, lack of coordination and weakness. The most recent Minimum Data Set (MDS) Assessment, completed for an annual review on 4/10/2023, indicated the resident required extensive staff assistance of one staff for personal hygiene needs and was dependent on staff assistance for bathing needs. The current care plan for Resident 44, included a plan to address the resident's ADL (Activities of Daily Living) self-care performance deficit. The plan included interventions to provide total care for bathing /showering needs twice a week on Wednesday and Saturday afternoons. The plan included…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-07-14 · tag F0685 — isolated
    Assist a resident in gaining access to vision and hearing services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review and interview, the facility failed to ensure 2 of 2 residents reviewed for hearing needs received timely treatment and received recommended hearing devices. (Residents 60 and 29) Findings include: 1. During the initial tour of the facility, conducted on 7/10/2023 between 6:15 P.M. and 7:15 P.M., Resident 60 was observed in her bed. She had a distorted speech pattern. She indicated she could not hear very well and needed to read the lips of the person speaking with her. During the conversation, at times, the resident would apologize and state I just do not know what you are trying to ask me. There was no paper or dry erase board noted within reach of the resident. During an interview with Resident 60, conducted on 7/12/23 at 9:43 A.M., she indicated she was waiting on hearing aids, could read lips but could not really hear very much at all. During an interview with Certified Nurse Aide (CNA) 3 at 7/13/2023 at 11:45 A.M., she indicated the resident sometimes does not understand…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-07-14 · tag F0693 — failed to provide proper feeding-tube care — isolated
    Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review, the facility failed to elevate the head of bed when an enteral feeding pump was infusing, and label feeding bags where appropriately for 1 out of 1 resident reviewed for tube feeding. (Resident 48) Finding includes: The record for Resident 48 was reviewed on 7/13/2023 at 10:52 A.M. The diagnoses included, but were not limited to: dementia without behavioral disturbances, mood and psychotic disturbances, anxiety, and severe protein-calorie malnutrition. A Physician Order, dated 6/21/2023, indicated to elevate HOB (head of bed) 30 - 45 degrees at all times. A Physician Order, dated 6/21/2023, indicated glucerna 1.5 to be ran at 45 ml/hr (milliliter per hour) continuously throughout 24 hours via G-tube. A Care Plan, dated 11/25/2022, indicated she needed the head of her bed elevated 45 degrees during and 30 minutes after tube feed. During an observation, on 7/11/2023 at 10:14 A.M., Resident 48 had a tube feeding infusing, there were 2 bags hanging both dated 7/11 with a time of 10 A.M. one with tan liquid and the other a clear liquid.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-07-14 · tag F0761 — failed to label and store drugs safely — isolated
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, record review and interview, the facility failed to ensure medications were labeled and stored appropriately in 1 of 2 medication rooms and 1 of 3 medication carts observed. (300/400 hall medication room, and Dementia unit medication cart) Finding includes: During observation of medication rooms, conducted on 7/12/2023 at 10:15 A.M., the following was observed in the 300/400 hall medication room: -2 bottles and one carton of dietary shake supplements were stored in the medication refrigerator along with two unopened vials of insulin. During an interview with Licensed Practical Nurse (LPN) 4, on 7/12/2023 at 10:20 A.M., she indicated there was no pantry refrigerator to store nutritional supplements in, so they just used the medication refrigerator. During an observation of a medication cart on the secured, Dementia unit, conducted on 7/12/2023 at 10:30 A.M., the following was observed: - A box containing a bottle of over- the- counter aspirin tablets. There was no label on the box or the bottle, the resident's name was written on the bottle but, the dose and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

$10,839 in federal fines across 1 penalty.

  • $10,839 — penalty dated 2024-08-12

Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.

Part of a chain

This home belongs to STERLING HEALTHCARE — 5 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →

RatingThis homeChain avg
Overall 2 of 53.2-1.2 vs chain
Health inspection 2 of 52.8-0.8 vs chain
Staffing 3 of 53.6-0.6 vs chain
Quality measures 3 of 53.2-0.2 vs chain
The other 4 homes this chain runs (chain average 3.2★, per CMS)

A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.

Who owns this facility

Owner / managerTypeRoleSince
MOKFI, SHAYAIndividualCONTRACTED MANAGING EMPLOYEEsince 01/01/2024
CHRISMAN, KIMBERLYIndividualW-2 MANAGING EMPLOYEEsince 01/01/2024
GILL, CHRISTOPHERIndividualW-2 MANAGING EMPLOYEEsince 01/01/2024
BENNETT, ADAMIndividualCORPORATE DIRECTORsince 01/01/2024
HUTTON, CHARLESIndividualCORPORATE DIRECTORsince 01/01/2024
KAUFFMAN, CLINTONIndividualCORPORATE DIRECTORsince 01/01/2024
LEMAN, VALERIEIndividualCORPORATE DIRECTORsince 01/01/2024
MCKAY, MICHAELIndividualCORPORATE DIRECTORsince 01/01/2024
SMITH, JENNIFERIndividualCORPORATE DIRECTORsince 01/01/2024
WHITE, TAYLORIndividualCORPORATE DIRECTORsince 01/01/2024
MALOTT, GREGGIndividualCORPORATE OFFICERsince 01/01/2024
BRIARCLIFF HEALTH CARE - SOUTH BEND LLCOrganizationOPERATIONAL/MANAGERIAL CONTROLsince 01/01/2024
PULASKI MEMORIAL HOSPITALOrganizationOPERATIONAL/MANAGERIAL CONTROLsince 01/01/2024

The source lists no ownership percentage for any party here — PECOS records a share only for equity interests, not for board or management roles.

2 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.

Follow the money — this home’s finances

Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.

$9.1M
Net patient revenuemost recent cost report
-16.2%
Operating marginrevenue minus expenses
$1.7M
Related-party expense16% of expenses
Who pays — share of resident-days
Medicaid 81%Medicare 2%Other / private 17%

About 81% of this home’s resident-days are paid by Medicaid, which reimburses well below the cost of care in most states. Heavily Medicaid-dependent homes run on thinner budgets — a context worth holding next to the staffing and inspection record, not a fault in itself. This home reported $1.7M paid to related parties — landlords or management companies under common ownership — equal to about 16% of its total expenses. Money routed to affiliated companies can leave a home’s own books looking lean while owners still profit; it is the mechanism regulators watch most closely in private-equity and REIT deals. A reported operating loss is common in this industry and is not by itself a sign of trouble — but paired with large related-party payments it can mean profit is being taken elsewhere in the ownership structure.

Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.

Cost & finances

$349per resident / day
operating cost
$10,607per month
≈ monthly operating cost
$300per day
avg. revenue, all payers

Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.

What families pay in IN

Paying with Medicaid

This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Indiana Medicaid page.

Typical monthly cost in Indiana
$8,943/mo
Nursing home (semi-private)
$10,326/mo
Nursing home (private)
$5,639/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 155831. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-08-08, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

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